Valley-Hi Kia

Right down to business with all the answers needed

Business is business and I get that and don't expect much beyond a fair price for a good product with good terms. Valley Hi Kia had all that along with courtesy patience and respect for what we wanted in order to complete the deal. Walked in and left with a car within two hours and the extra time if any was due to my inquiries.

Best KIA dealership ever!

Second KIA SOUL purchase at this dealership. Excellent sales staff, excellent customer service. Would go back for a third time!

Lydia Madero

Victor and Moe we're awesome I would definitely recommend this dealership to family and friends!! They care about customer service!

Buying new car

I did a lot or reasesrch before choosing this dealership. Internet pricing great match to what I paid. Everyone I worked with Nanette and Jessie were a pleasure to work with. Bought the exact car I was looking for at the price I wanted. Looking forward to a long relationship with future serving of my new car. Thank u to all

awesome service

Purchased a car and sales process went very smooth.

peninger

This is the second car I have bought at Valley Hi Kia. The process was quick and the salesman and finance department were very curtious and informative. it was a very nice experience.

awesome experience !

Gilbert was able to get me exactly what I needed, he was nice friendly and very helpful. My experience with valley high Kia was great because of him! Thank you!!:)

Mr. Titan

Excellent work. No rush job no over charges. Great job.

Great customer service

Jesse was verry helpful him and his managers really paided attention to my needs and helped me find the car i needed

Great Vehicle, great financing program.

Great customer service. Victor and their teamwork were very professional and helpful. At the same time, i was able to get the vehicle at a great price, and also at a very good interest rate (0.9%).

Special person

worked with a special lady that made me fell like family. Thanks for being very nice to me and my sister. Hope to see you again when my sister comes in for that van for her lovely kids (Smile). Take care Ken McCullough

The Best Car buying Experience Ever

We were looking for a family car and looked high and low with Dealers in the High Desert and was so disappointed in the prices trying to talk us into what we totally did not want. Then went to Valley High Kia and had the best sales rep that knew Everthing abut what she was sailing from front to back and side to side. We walked the hole lot until she found exactly what we were looking for. Then time for the negotiation and another Awesome person came and was so perfesional and funny and even gave us a financial plan. Last was the paper work again perfessional and fast . We loved that the sales person we started with was there ever step of the way. Thank you so much for the best experience and the most beautiful , safe care EVER

Excellent customer service

Valley Hi Kia customer service with Gloria Coronado and buying experience was excellent! I will definitely refer friends and family! Everyone here is very friendly, too.

Love it!

I had a great experience. Would definitely recommend to my friends and family. Victor Sanchez was a great, he's was patient, professional, caring and very friendly. Overall he was a huge help.

RCMORRIS

Frank was the best and just got better as the days went on The finance manager was so helpful went out of his way to give me what I needed I would definitely definitely buy another Kia

Great service!

Amazing service! I had the pleasure of working with Jessie Lupian today during the process of my trade in and the team made a deal happen that one could not refuse. Jessie worked with the financial department and helped me get a deal that was great and reasonable! Overall great experience! Check them out if you're out looking for a vehicle!

Friendly and helpful

Great deal. We AMR in to trade in a rav 4 and we bought a Kia with the trade in as a down payment for the car.

Wonderful experience

Our experience was great. From start to finish. Would recommend

Alma is great

Alma kept in contact with me throughout the day. She was great and located what I was looking for she got the figures to the car that I wanted and helped me throughout the whole process. She even stay late so that o didn't have to start with someone new when I was able to make it to the dealership. She was there and willing to help and answer any questions we had.

My experience

Great team work at Valley Hi Kia from start to finish! They work hard to get you the payments and car you want. Sale's team member "Jaber Mohammed" (Jay), goes above and beyond to make the stressful experience relaxing and enjoyable! You will not regret going to Valley Hi Kia, it's an investment you'll want to make, with a trustworthy staff and the best deals in the hi desert!

Two for Two

No words would do justice the Customer Service that Marisol, AJ, Louie (Sales), and Bruce (Finance) afforded to my family and I in our two car purchases. What a TEAM !

Only 5 stars?!

There should be at least 7 stars for the review. From walking up and being greeted in the most friendliest way to find out victor is going to be a new father on his birthday, it was a great experience from start to finish... And Mal is pretty cool too

Thanks frank

Frank was really helpful he helped us get a great car at a great price if anyone wants a new or pre owned car see frank thanks a agin valley hi kia

Tickled Pink!

Honestly, I can't say enough positive things about Valley Hi Kia and the staff - I purchased a new Soul in 2014 for myself, and just this last weekend my husband and I returned to trade in my husbands 2014 Fiat 500L on a brand new 2016 Soul (there's a LONG story about that Fiat, but that's for another post/another time). Bottom line, we should have returned to Valley Hi Kia to get my husband a new car, but in the end we were able to rectify our huge mistake of going elsewhere, and Frank, Mo, Dan, Bruce and Malachi took care of us as if we were family.Almost literally, they were able to make miracles happen to get us out of the Fiat and into a tried, true and trusted Soul (I've had mine since 2014, and I absolutely adore my little Soul - I have ZERO complaints about the car, ZERO complaints about the service I've received from Valley Hi Kia, and ZERO complaints about the dealership - they have integrity, they offer quality service at a fair price, and they genuinely take care of their customers, unlike the Fiat dealership we bought my husband's car from) - the process was smooth, and virtually painless when considering we had to take a few lumps to get out of the bad deal car we had - the guys made those lumps worthwhile, believe me.If you're in the market for a nicely equipped, reliable and good looking vehicle, I HIGHLY recommend the Kia brand and Valley Hi Kia. The brand itself is wonderful, they truly believe in what good customer service means and they take care of issues promptly and professionally, and the dealership has ALWAYS taken great care of me, and left me with a feeling of being a valued customer - these days that's farther and fewer between.

Great Experiance

Jesse was amazing . He went the xtra mile to help me out and I am very grateful. Thank you Jesse. I recommend anyone to come see jesse he is a good salesman

Great !!

Thank you Kia ! This is my second kia optima we are very happy with the service and help i received from my sales person Marisol . Great Deal !!

Good customer service

Nothing but friendly people. Fast financing and great deals. They are also kids friendly. Not a whole lot of selection when it came to the different color at the location.

Muy Bien

jesus nos ayudo mucho para agarrar el carro, se los recomiendo mucho para que les ayude en su nueva compra. Muchas gracias Jesus por toda su Ayuda

Love my soul

Marisol is the best salesperson and Kia is the best car. Thank you for all your help . Come see her , don't forget to ask for Marisol.

Salesman was very nice

Valley hi Kia helped us get into my fiancee dream car. She walked away very happy . Terrance was very attentative and was not pushy like a lot of car salesmen

Our experience was amazing

Our experience was great, Terrance was very helpful. He was quick to help us with anything we needed. We were very satisfied with our service and would definitely recommend Valley Hi Kia and Terrance to anybody.

Purchased a KIA Sorento

Greeted promptly by friendly Terrance, he showed me the model I wanted and he explained the car details to me. The lot seemed organized and neat, the showroom was clean and comfortable. Purchase was easy, but I didn't haggle the price of the vehicle, although if I took the incentive discount, I would be charged a higher interest rate so I did feel a bit forced not to take the discount. (every car dealership is in business to make money.) A mistaken extra charge was caught by me and corrected, and then some, without argument by the friendly manager, Shawn, who also gave me 4 free oil changes in addition to the one I get for the purchase as well as a free fuel fill up.I gave quality of work 5 stars since they corrected the error on the contract.I gave the price 4 stars since I felt the $495 car alarm activation should have been a freebe since I paid full price for a 2016 when 2017 cars are on the lot.Very friendly service, I would shop there again.

Wonderful I was just looking and Marisal is great.

Marisal is wonderful . We can in just looking and she took the time to show us around. No pressure at all. She is very knowledge about the cars and very sweet..I would recommend her very highly. All of your staff was great. At first I no that I wasn't the nices person and for that I'm sorry but I have purchased many cars and they have not been as wonderful experience. I will be back and I will be sending friends you way. Your the best.

Got my daughter a car for college

Had a great experience with Oscar and valley hi Kia. Got the car I wanted for my college daughter at the price we were looking for.

Excellence

Couldn't have had a better experience purchasing an automobile. Great and courtious staff. We had a good time arriving at a fair price, and got the car that we wanted. Thank you VALLEY HI KIA.Bob and Dora Hernandez.

Great service

Was quite a journey we had such Wonderful people that worked with us with kindness and professionalism beyond compare thank you for helping us be proud owners of a new vehiclle

Good experience

Very helpful we had a good experience Deal was done in a very short time at the right price. second kia sportage i bought at the dealership

Summary

The dealer who was selling is the car did a great job of explaining the car in detail, with all of its features. The buying process was a bit of a haggle but in the end a great deal was reached.

Bait and Switch

I received an email add on June 4th 2016 went in to see the car in the add, saw it test drove it but when it came time to buy it the price was much higher than in the add. I showed the manager the add and he said it was wrong that the dealer add ons applied. I showed him in the ad where all the exclusions were, but no mention of dealer add ons. He told me the ad was wrong and I should have checked the website. Bait and switch don't waste you time like I did.George

Helpfull n full of energy

Very helpful and fun full of energy nice and fast in n out good pricing and loved the car very fresh and nice so yeah

My sales guy AJ was excellent

AJ was a great sales person but had a few hiccups with the finance department but in the end everything turned out okay in the end.

Very well

The customer service was good and friendly people. Overall good experience. I got a good deal on my car and I'm looking forward to being in it for a while

awesome!!

malachi and dan were awesome. very happy with our new all wheel drive sorento cant wait to drive it home very excited very happy with kia

It was a very good experience.

I took my car in and right away, they took care of my car. I did not have to wait too long and they were very friendly.

Graduation present for my daughter

My sales rep Jesse Lupian was great at getting the deal done considering it was a graduation present for my daughter. I came the night before but because banks were closed had to come again next day. Everything smooth, baby girl totally ecstatic over her new car and got the payment amount i wanted. Really wished I could have gotten the gap insurance and security features without the extra warranty that alone cost $2500.00, I felt it was excessive and not really necessary but that gap sure was. Im happy with the car and glad I was able to finalize the day she graduated.

Long but worth it

If you have barriers with car/credit be prepared to wait but the only reason why the long wait is because they are trying to get you the car you actually want.

Best Dealership

This is our 2nd car from Valley Hi Kia and we could not be happier. This is by far the best money we have ever spent. Oscar is the greatest salesmen he is truly an honest person and will help you leave Valley Ho Kia happy

Service

I had a good experience when I was there everyone was nice and very helpful with my appointment I like the people that help me out when I'm there.

Very fast

Everyone was very friendly and helpful. I was in and out within an hour. Thank so some much everyone from Kia in Victorville:) I will definitely be back in for service when needed.

Great Experiance!

My experience was Smooth. Malakai & Tina were great. Driving driving my new 2017 Sportage with a Smile. Happy Mothers Day to me from my Husband.

Great service

Salesmen and management were a great help. Very polite and willing to work with us. We recommend this Kia dealership for sales to anyone looking for a Kia.

Great experience

Had a great experience at Valley Hi Kia!!! Made my car buying experience easy and fun. Go by and ask for Oscar, he's awesome!!! Dealership is honest, upfront and very helpful. Thank you Valley Hi Kia!!

Great experience

The sales person who helped me find my car was extremely accommodating and helpful overall it was a great experience and would come back for future purchases should there be any

excellent

very patient with us, tried hard to please. Happy with the service, Victor never gave up along with another gentleman I can't remember his name. We would recommend it.

New Car & Excited

Frank Helped me out so much couldn't be Happier with my New Ride ??????They we're excellent at everything customer service was threw the roof

Jesse takes the stress out of car buying!

Jesse Lupian got us exactly what we wanted at a great price!! He is knowledgeable and friendly and has a great sense of humor. He answered all of my questions and made the process simple and stress free. Sales Manager Daniel Porter also made sure we had a terrific experience. Went out of his way to ensure we were satisfied. Great customer service from both of them!!

great experience.

Didn't get what I wanted for my trade but good deal on new one and it was fast and friendly. Car was clean and sales girl went over everything throughly happy with my car

My experience was fast, easy and efficient.

This dealership has the best team. They make customer service their number one priority. The customers happiness is their happiness. Management was fantastic in every aspect, I highly recommend this dealership!

Amazing Customer Service

I was helped by Alma Macias and she was simply amazing throughout the whole process. I was babysitting at the time and she was even seeing to the boys' needs. Everyone there were really friendly making the application process easy and quick.

Kindness & Respect go's a long way...

My 1st experience dealing with car salespeople (Eddie Lopez & Namette Mendez) on my smart phone, they narrowed down my choices of what I was looking for & happy with my Forte purchase. I was talked to like an actual person & not like a dollar sign in their eyes, lol. Ernie & Patricia Garcia, High Desert.

Buying a new Car

Everyone was helpful in getting me the car I wanted. A little stressful, but always is when spending money. But, they made it easy. April took care of all my questions, no pressure and never pressured to sell a car. Was there for me. Very nice.

Pretty painless

This dealership will do what it takes to get you in the car you want. They are polite and very nice people. This is the second car I've bought from Valley hi Kia.

The BEST!

Bought my second Kia today from Valley Hi Kia and had the best experience. This is the only dealership for me!! Thanks to Jose and JC

Tina and Jesse

Jesse answer all our question. He made sure we could operation all the features,Tina was helpful with buying the car. she never pressure us.

Great place to buy my first car!

Gloria here at Valley HI KIA has helped me buy my first car, a special experience for me. I recommend anybody to come here and look for Gloria to be helped with purchasing a great vehicle here at Valley HI KIA in Victorville!

Everything was awesome

Malachi was awesome thanks so much enjoyed out time here loved kia a lot love it so much thanks so much awesome love my kia

great experience

Very helpful with the car buying process, no pressure tactics and knowledgeable. All employees where all helpful and made my car buying easy and hassle free

Awesome Customer Service

My sales rep Jesus Lupian was very warm and friendly. The team as a whole made me feel very comfortable and I plan on buying from them again. I planned to drive down the hill but after dealing With Jesus and the sales team I'd prefer to save myself some time.

Excellent service

This team made a difference in buying a vehicle. They were kind and very knowledgable. Would recommend them to anyone considering a vehicle purchase. They went above and beyond!!

New Car

I had a very very awesome experience. Frank was knowledgable about the car and made buying easy and stress free! He was very friendly and nice.

My experience

Great experience at valley Hi Kia by Jesse Luplan the bestI had a very unique problem they all helped a lot so appreciative of all

Nice experience.

It was a good dealership to purchase my new vehicle. The salesperson wasn't pushy which I liked very much. I would recommend them to others.

Amazing .

Paul our saleman took great care of us and made us feel like family. Staff was all amazing. Thanks again Paul if it wasn't for you we wouldn't have made a purchase. Our family will enjoy every moment in our car .

Awesome experience

This dealer is awesome. They work with what you have the best way they can. The staff here is friendly and genuine. Paul and Malachi made my car buying experience much easier.

Friendly

I had came in because of an advertisement I have seen in an ad the sales person was friendly.they were able to get me a great deal so I end up driving away with a brand new car

Very friendly and helpful

I have bought multiple vehicles from here with no problems. The staff members have always been very friendly and have helped me with all of my questions and issues. Aj, in particular, was very friendly and made the whole car buying experience completely stress free, which is incredibly rare.

Amazing

We were just going to check it out and look vehicles to see if there were something that we liked .A A sales person Alma Macias who did an excellent job and it was amazing r showing us the vehicles explaining the vehicles and showing us the promotion because they were available she did excellent job I would definitely Go back .

Pleasant

More salesman like the one I had. I'm not one for long reviews, but If there would had been a problem the car would still be at the dealership.

Helpful Staff

I very much appreciated our experience at Valley-Hi Kia. Gloria and Dan were very helpful and kind. I would recommend Valley-Hi hands down.

Wonderful staff

I originally went in to buy a used car, and walked out with a brand new 2016 Kia Rio for an even better deal. They even beat usaa's apr rate, which was originally 13.5, and they gave me a 7.15. Plus a full warranty. Honestly I couldn't be happier with my purchase and I'd recommend them to you in a heartbeat.

Very helpful

April Davidson was very sweet and helpful when the do decide to get a car I will go to valley hi Kia I just love the new styles of the kias

Excellent

Thank you Nanette on Ron for the good experience on I will recommend my friends on relatives to come to High desert Kia thank you

My new car

I would say the good rating I'm giving this dealer is for courage to keep on trying to get my deal, Their polightness and there way to keep the customer happy. Also they keep trying to satisfy.Thank you Vallyhigh Kia for for the great car that me and my wife love. And for you great staff you have on hand. Me Pete Lozano

My Experence was "Great"

The Team was very great an experienced at what they do. I'm a 3xKIA owner. They always treat me like family. I will recommend friend & family member to come be a part of the KIA family and purchase their next vehicle here.

Helpful and worked hard

Our sales associate Gloria was helpful in showing us two of the different years of the vehicle we had researched. The finance department was able to get us a decent loan especially considering we had a repo on our credit account.

Great experience

Great customer service. Marisol is a lot of help and a really sweet person i would definitely recommend anybody to come shop here the workers are really friendly

Great service from matt

Great service from matta. I had my two year old with me and every one was vey helpful and attentive with him. Thanks everyone. Much appreciated.

New car

Great set of people at this location!! I highly recommend!! Much love for Shawn and Tina two great people to work with and would recommend to all my friends and family!

Valley-hi Kia was great!

Entire staff was great- friendly without being overbearing. Victor Sanchez sold us our car- the whole experience was seamless.Thanks- we would definitely recommend Valley-hi!

Awesome

Ron Teague did a great job best salesman ever I would say he would be the best for anyone who wanted a new car from a friendly knowledgable man

Workable

Victor was very helpful and worked with us to find the right car that fit our needs. Thank you for locating the car that worked with our budget

Amazing Experience!!!

I had such an amazing experience here today! The people were so wonderful and so helpful and me and my mom were a little difficult with our choices but JC and Moe helped us out and were awesome! Thank you so much Valley Hi Kia I'm very happy with my new Kia Optima!

Buying new car

Mom wife and I bought a new sorento from Ron Teague. He was outstanding salesman. Very fair and honest and knowledgeable about the vehicle. I looked at two different Kia dealers. I highly recommend going to Valley-hi Kia. My wife and have been given first class service from everyone at Valley-hi Kia.

Bought a new optima

I fully recommend My saleswoman April. She is very respectful and knowledgeable and professional. She helped me understand all the operations that pertained to the optima.

Professional and quick

Great deal, work magic and understand time constraints. The dealer works wonders with the numbers and makes it work. Great customer service and knowledgable employees.

Malachi was awesome

Malachi was awesome. Traded In my old soul for a new one !louie helped out he's awesome will be back in a couple years for a newer one

Service and sales

Andy is very helpful and knowledgeable. I trust him. As for sales, it is difficult to trust sales personnel due to the negative connotations that surround them.

Great customer service!!!!

Yvonne Garcia was very helpful, has great knowledge and has great customer service!!! Will recommend to friends and family:) I truly appreciate your employee Yvonne Garcia helping me out!

Internet sales is good.

Internet sales team is good wish I could have just worked with them. All and all I got what I wanted and paid what I wanted.

Awesome!!!

Every time I go there the staff is so helpful. They always go above and beyond for me. I've been so happy with Kia!

I can't believe I just got a new car!

Gloria was awesome she knows her stuff she totally explained every detail of the car safety, how amazing the car is and assured me I'm making a great choice

Sales and finance were fantastic

Dan in finance and both sales persons April And Tina worked hard to my deal done. Very professional. I would recommend to my friends . I will definitely, buy another vehicle from valley hi Kia. Thanks again, for all your help.

Bought a used Kia Optima

My visit to the dealership was quick and easy, I didn't have to hassle or haggle with three different associates. The salesman was great, I highly recommend this dealership to anyone. Thank you Kia

Oil change

Nick was polite and helpful and even made me aware of a recall with my steering that I was unaware of..oil change was around the same price as other businesses in town...

Great team

The sale started of slow, but it worked out well. Got a better deal for a new car then in a used one so over all it was a good buy. Thanks guys! And the love veterans so that's a plus!

Helpful

Very helpful and a great experience. Alma helped a lot, gave a lot of the info I wanted. Helped me on what I wanted and asked for.

Stayed for the salesman

Came to Kia to look at a forte. They have a great selection of all types of used vehicles. Salesman Victor was awesome. Prices in the right range.

Great customer service

Gloria was awesome helping us get a car! They really worked with us to make it possible. Louie did his best to get us a payment we could afford.

Kia Experience

Victor was our salesman. He was extremely helpful and patient with us and saw us through the process. Bi would return to Kia to purchase another vehicle in the future.

Car buying experience

This Kia dealership has great customer service. Oscar Cruz in sales is knowledgable and is willing to help you find what you need. Louie sales manager is great letting you know what is needed to get you in a car.

With Expertise and Professionalism

I'm in the market to purchase a new car for my lovely wife who has been hounding me that she wants a new car because her current one is 15 years old and the paint looks like its been through a severe Saudi Arabia desert storm. After researching several options my persuasive wife decided on the KIA K900. We went to a dealership near the 10 fwy. We walked around the dealership for what it seemed like an hour before someone finally asked us if we needed any help. Needless to say, the expertise and professionalism of the staff was not up to par. Two weeks after, we walked into Valley-Hi KIA. Complete Day-and-Night service. We were promptly greeted by the KIA Receptionist...I believe her name was Yvonne. She immediately notified a Salesperson of our presence and offered us popcorn while the Salesperson made his way to us. While in the lobby, the Receptionist introduced us to the General Manager, Eddie Chavez. He was very receptive and accommodating to our needs. He is definitely a people-person and put our worries at-ease. Our Salesperson showed us around the dealer floor and answered every question we had about the K900 with expertise and professionalism. At the end of the day lets just say my influential wife will be getting an early K900 Christmas present from Valley-Hi KIA...because a happy wife is a happy me!!!Thanks Valley-Hi KIA. Sincerely,Fernando G.

Serviceable

Alma was very attentive, understanding and hoping (I believe) that my financial dilemma, meaning some credit for my leased car, would be met. El Rancho Motors had assured me of it, so I assumed other agencies would do likewise. I was wrong, but the professional service received was exceptional. Thank you.

excellent experience at service department

Service department provided an excellent service. Would highly recommend to anyone. They provided a quick service even without an appointment. Service advisor was friendly and professional

Service

Chris was very helpful with my concerns. Felt like he really cared. Took care of my vehicle and I very professionally. Spoke with master technician in office about concerns and was greatly pleased with his knowledge and explanation.

great and friendly!!!

Justin or jc as everyone calls him, was very helpful and so amazing. You won't find a better associate there. If you are looking for a car, see them!

Great Prices, no pushy sales people!

I just bought a 2013 Kia Rio and the process was honestly, fun. I felt like everyone there was truly there to find the best selection for me. If you are a first time buyer like myself, then go to Kia! Great deals, great warranties, and extremely amazing staff! Thank you Kia! And thank you Justin!

Quick Response to a Problem

My check engine light came on today, I've never had an issue with my 2013 Kia Optima. It started running sluggish and once I turned it off it was hard to get it to start. I called Dave in the service department and he told me to bring it in to see if they could at least get the codes read to see what the problem was and I may have to wait for an appointment tomorrow. To my surprise he was able to get the codes read and have it repaired. Woohoo! I don't have to bring it back another day. He saved the day! I didn't mind the wait because I knew I was being squeezed in between scheduled appointments. I am soooo happy that my Optima was fixed so quickly! Great Job Valley Hi Kia!!JoAnna Torres

Excellent Experience

This was the first time I have went to this Kia and it was a great experience! Chris helped me and he was very professional and quick! I will defiantly be back the next time I need my car serviced! Thank you!!!

Great experience

The hubs and I had a great experience. Paul was an excellent sales person and the sales manager and assistant sales manager were great too. You guys rock!

Great service

I went in for service. It was great. Thanks David! :) the service time was quick and the waiting room seats are comfortable. There were doughnuts available just like David said so. Thanks valley hi Kia for the great service.

Outstanding

All staff members are very helpful and friendly. My service tech was Andy Patterson. Very knowledgable and extremely friendly. I trust everything he tells me about my vehicle. I don't worry about the service that is performed on my vehicle as I know Andy will stay on top of whatever service is needed and will do his best to see that I am a "satisfied" customer. I do not take any of my vehicles elsewhere because of the outstanding service & attention to detail that I get from Andy Patterson. When asked, I always refer Valley Hi and have them asked for Andy, as I know he will provide great service to whomever I recommend

Outstanding Service

Valley Hi Kia is a great dealership ! The service department is outstanding , over the top excellent customer service , definitely a five star service department ! They greet every single customer with a smile and they always get the job done ! They are courteous fast and efficient ! Chris Brasil has outstanding customer service qualities ! He is always professional and knowledgeable and always gets the job done ! Anthony Wood , Tommy Lashinsky are two other Kia Associates who have provided me with excellent customer service as well ! I would definitely recommend Vally Hi Kia service department to others ! I always leave there a happy satisfied customer ! Kudos to Chris Anthony and Tommy for all the great service you have provided !

Wonderful

Staff was super helpful and had great customer service. I did not have to wait long the job was done fast and very professional. Employees were very attentive .

Great customer service

Very pleased with my experience at valley hi Kia. Wonderful staff, especially Chris Brasil in service. I would recommend this dealership to any friends or family. Thank you again Chris.

Best costumer service!!!!

Andy Patterson is an amazing! He knew exactly what needed to be done to my car. No extras unlike other service locations I have been to

Great customer service

Great customer service every time, everyone at the dealership was very friendly and the service on my car is always completed quickly and efficiently. Thanks :-)

Great service!

I went to the dealer and was assisted by Chris who did a great job of answering all of my questions. The dealership was clean and presentable, and the staff was extremely professional.

Victorville Kia

We've gone in a number of times for service and each time the personnel from the drive greets us with a smile and are courteous (no matter how hot it's been). The vehicle is always ready in a decent time period. We really appreciate the professionalism Chris gives us each and every time.

Fast sevice!

Came in for an oil change. chris b helped me. Even got me a new pair of wiper blades under waraanty . Thank you so much! You guys rock

outstanding service

David in the service department was attentive to my needs and very professional. The overall staff was great and I look forward to doing business with them again.

Great Service, Excellent Job!

Awesome service. This is the best service I have ever got in my life. :)

Old battery in newer car

After having a 2009 Kia Rio for 2 months the battery went dead I called aaa to get a new battery they didn't have one it's a dealer item they said. The technician from AAA showed me I had a January 2004 battery. So I called the dealer after talking to the manager he didn't think he should have to replace the battery and told me he would have the used car manager call me Kevin Goodwrench. We'll guess what no call back. They switched the batteries. Please RUN to somewhere else to get a car.

purchased a used truck from valleyhi kia in victorville...

purchased a used truck from valleyhi kia in victorville ca, on 02/16/14, sales person frank was great .A few days later we received a call from the finance dept, at valleyhi kia in victorville ca. that if my wife and i needed to come in to the dealer and sign 2 additional papers my wife and i went after work to sign , then a week later MOSSES from finance dept called and told us we needed to come in and re-sign the contract because it didn't print properly .i told MOSSES from the finance dept at valleyhi kia in victorville ca, this is the second time your dealer asked us to come in to sign papers .i asked him will you compensate me with some gas .MOSSES said come in i will take care of you ,then i said we will be there within an hour . my wife and i showed up within the hour at valleyhi kia in victorville ca,we walked to mosses office in the finance dept, he had no clients in his office at the time but yet mosses sent us to another person in finance .my wife and i sat down the first thing i did was hand my keys to the finance guy i said while we are signing the papers you can have somebody put gas in the truck .he moved the keys to the side and rushed us through the signing of the contract i asked what about the gas he said let me ask MOSSES he comes back 5 seconds later tells us sorry MOSSES said we cant do anything about gas we don't have the authority . i said really ? my wife and i walked to MOSSES office i asked him what about the gas MOSSES said i cant ,i said why didnt you tell me that on the phone or when i came in to the dealership .i said you gave me the impression you will compensate me with some gas for having to come to valleyhi kia in victorville ca, twice to sign papers it was the dealers mistake yours not mine . he got up from his desk then started walking us to the door i said you lied to us let me speak to the highest in charge in walked to an office with 2 gentlemen sitting behind a desk then he comes back and said fallow this sales person to the ampm and he will take care of you with gas . i asked the sales person how much gas are you putting in he looked at the paper and said $10 dlrs i purchased the truck for $24k and had to come 2 times to valleyhi kia in victorville ca, to sign paper work i told the sales person give MOSSES the $10 dlr gas voucher your dealer needs it more then me i will never purchase nor ever take any of my cars to any valleyhi dealership for service again . i will be shur to tell all my friends and family about valleyhi kia in victorville ca, $10dlrs of gas what an insult now i know how this dealer treats the customers after they purchase a vehicle . so everybody in the high desert your all better off driving down the hill to purchase a vehicle .customer service goes a long ways but not at valleyhi kia in victorville ca, customer service stops after you purchase a vehicle

This is the third vehicle I bought from Valley High Kia....

This is the third vehicle I bought from Valley High Kia. Customer service was great and every one was very friendly. Victor Sanchez spent alot of time with me, I was not sure of which model of car I wanted to purchase. He was very knowledgable about each car. The price of the car and the over all experience at Kia was great. I would without a dought recommend Valley High Kia. I drove away with a new Kia Optima SXL

i have gone to alot of dealers,valley high kia was and is...

i have gone to alot of dealers,valley high kia was and is my favorite dealer to do bussiness with,i bought 3cars from them,very happy,today i took a friend to buy a car and she was also very happy,yes we humans are not perfect but there is alot of great people at valley high kia,always will recomend this dealer,keep up the good job of helping out people!!!!!

They are awful. took my Fusion to get the transmission...

They are awful. took my Fusion to get the transmission replaced. said we were getting a new transmission put in. after them having the car for a week we get it back less then 5 days later i have transmission fluid leaking out. i take it back, and come to find out my "NEW" transmission wasn't actually new and there are broken parts in it. and they have the nerve to argue over who pays for the broken parts in the "NEW" transmission they put it. over all they are crappy and rude and id never take the car back there just to have FAULTY WORK DONE and for a major inconvenience and them not even being nice about it.

Bobby Hernandez: professional, personable and efficient....

Bobby Hernandez: professional, personable and efficient. The quality of work is excellent and technicians give the vehicle the time it takes to do the job right. The dealer stands behind the product and if anything were to go wrong, they will make it right.

I gotta say this one of the best car buying experiences...

I gotta say this one of the best car buying experiences I've had. I bought a new Kia Sorrento last year and I was treated like royalty. My sales agent Tony Torres not only was professional and did not pressure me but he calls me almost once a month to see how I'm doing. Unfortunately I did had a manufacturer defect on my Sorrento but management was able to fix the issue immediately. Without hesitation they swapped out my Sorrento for a new one. I've never heard of any dealership doing this before. I would definitely recomend them to anyone looking to buy a new car. Greaat service and friendly staff.

I went to Valley-Hi to find an inexpensive car to commute...

I went to Valley-Hi to find an inexpensive car to commute with, and found what appeared to be a nice 2000 ford Taurus with about 68k on it. It came to a grand total of about $7700. Three days later the engine light came on. Then it went off. It came back on 7 days later with a vengeance. I took it to their maintenance department to get the problem fixed, but was met with a barrier of excuses and technicalities which resulted in no help whatsoever. The salesperson was very nice, and at least put on the appearance of concern and good intent, but the managerial staff and finance workers were rude, sarcastic, uncaring, pushy and rushed. They gave my no time to look over the paperwork, rushing me from signature to signature.I give a score of 3 to the friendliness category just because the salesperson was very helpful and friendly. otherwise, It would be another score of 1. Overall, I would not suggest anyone buy a used vehicle from this establishment. I know nothing about their new car sales, so I have no opinion to offer about that.

Jill was really informative and friendly. I was greeted...

Jill was really informative and friendly. I was greeted promptly and offered something coffee in the waiting area. The service was completed in a timely manner. Overall I had a great visit.

I had a great experience at Valley Hi Kia. All the...

I had a great experience at Valley Hi Kia. All the salespeople were top-notch; in fact Andrea Hardy worked very hard at getting us exactly what car and package we were looking for And worked with us on the price. The whole facility is great. Even afterward when I brought my Forte in for it's first checkup, the service personnel couldn't have been any nicer. I got my few questions that I needed answered. It's my first Kia and I still LOVE my car! I would recommend anyone even remotely near Valley Hi Kia to go in and see what they have. Make sure you see Andrea too--she really works hard for you to get what you want! We won't hesitate to go back for our next car.

RIP OFFS. THESE CROOKS SOLD A JUNK CAR. NEEDS NEW...

RIP OFFS. THESE CROOKS SOLD A JUNK CAR. NEEDS NEW TRANSMISSION. EDGING AROUND THE FRONT WINDSHELD STARTED TO PEEL OFF. NEEDED AC WORK DONE. JUST A FEW MONTHS AFTER PURCHASED A USED CAR, ITS STARTED FALLING APART. THESE PEOPLE SHOULD BE ACCOUNTABLE FOR THE CARS THE SELL. THEY ARE GETTING A BAD NAME. BAD BUSINESS. WONT EVEN TAKE THIS JUNK CAR BACK AND OFFER ANOTHER TO FINANCE. NOT A GOOD BUSINESS. THEY NEED TO MAKE THIS RIGHT.

Valley Hi= Bad Business

0 stars accross the board. The entire valley high honda, toyota, kia need to get their act straight if they want to promote fair and good business. Purchased kia that needed a new transmission months later. Valley hi will take no responsibility for selling this junk and their mechanics couldn't even determine this was the issue. They need to make things right.

AVOID THIS DEALERSHIP!!!The absolute worst experience...

AVOID THIS DEALERSHIP!!!The absolute worst experience I've ever had at a dealership. If you would like to experience an illegal bait and Switch by all means contact them for pricing, but I hope you are not driving as far as my wife and myself did to get there (80 miles). My wife and I were looking for a Kia Sorento LX 6 cyl with a 3rd row and a convenience package. They had the car we wanted and the best price. So before we went out their I confirmed with Andrea all the details of the car over email and phone. We got to the dealership and Andrea greeted us with a smile and took us immediately to where she thought the car was. At first she couldn't find the car and when she did, it was not the car that we were looking for. It was a Sorento LX 4 cyl base model, no third row or convenience package. From there everything went down hill fast. Andrea back into the dealership under the pretense that she was going to find out where the right car was and return. We waited around for 10 minutes and she never came back so we went in and another salesman said that he was going to take over, from there. He was cordial took us out to the right car, but told us the price of that car was going to be MSRP... Who0 40pays MSRP for a kia Sorento??? After some initially negotiating they called their manager because they wanted to run our credit. I had financing through our bank and credit was unnecessary as I was going to pay cash. They insisted and told u sit was law, I Google searched it in front of them and it was not law if you paid cash. They then changed their statement and said it was company policy. by this time my wife was getting upset, and the manager was getting ridiculously rude. He literally said, "if they want the car they can buy it for MSRP or leave." Absolutely ridiculous, my wife started crying, and I was pissed. I through out the "bait and switch" terminology and teh manager went storming off like a 3rd grader. Very professional group of people there. Andrea never showed up again, and we left. Do your self a favor and steer clear of this dealership. Trust me AVOID THIS DEALERSHIP!!!

Shopping for 2006 Avalanche

Dealership was not willing to negotiate on posted sales price.