VA Quality Motors

Appeared to not be driven to work with a customer

Emailed dealer regarding a BMW 330CI. Heard nothing, no reply. I called and asked about the possibility of having the vehicle inspected as I am a couple of states away. Spoke to Don. First recommendation was a shop which VA does business with. My preference was the BMW dealer as they are equipped to understand the common issues with their marque. I inquired about this, Don said he would need to ask the owner and then said he would call me back, yet no return call. I called twice the next day, went straight to voice mail after ringing several times. Screening calls perhaps?Called the Dixie store the next day, and spoke with another person, who took my info, and said would get back to me. Same person called me back in approximately 2 hours, and said that he did not want me to think he had forgotten me, and had relayed my request to the owner, and the owner would get back to me. Nearly a week has passed, and no calls from VA owner.Guess what? LOST SALE. Awesome customer service, guys... Keep it up! If you intend to place ads on internet, you need to be prepared for inquiries from people of considerable distances from your shops, and then must be able to support requests such as mine which was not really inconsiderate. Note: I would have payed extra to have one of your employees drive the car to the dealer for the used car check (which I was informed is 30+ minutes away from your Dixie store).It will be interesting to see the response to this review...

Best car buying experience ever

Purchased an SUV from fern valley Rd lot. Staff was extremely helpful and friendly The entire process was quick, easy and painless. The cars on the lot were extremely clean. Highly recommend anyone who needs on lot financing, to shop here first. Will definitely purchase from them again. Thanks for all your help. Troy

Very out standing service!!!

Make sure you go see this car dealer!! I been looking for a car for awhile , Looking up and down at other dealer's on Dixie Hwy . Joe at Fern Valley helped me out VERY helpful

Sport Tracs Are Great

They had two sport tracs i was really interested in, although i could only get one i hope they will still have the other for tax season.

DIXIE HIGHWAY

First i went over to the fern valley lot but they specialized in financing, so they sent me to dixie to get a cash car, a man named dave helped me find the car i wanted for my daughter and it was a manual, which was a plus for me since everyyyyyy one needs to learn to drive a stick in their life Thanks Dave!

good buying experience from credible place

much of the reviews of this dealership are pretty good, i bought a car from them and they asked to review them on here and i'm amazed with how many positive comments they get and same with their google reviews.

Good Cars

my parents bought me a car from here and i love it, it runs great and my dad said its engine is perfect for a 9 year old vehicle. i can tell it was well taken care of.

Speedy mouths and service

Had a little hard time understanding one of the salesman because of how fast he was speaking, and im not to fond of a fast talking sales person. but when i got him to to slow down we started talking buisness.

keeping it simple

bought a honda civic from these guys and they made the financing look like cake, it was quick and easy so no complaints tbh.

VERY HELPFUL PEOPLE!!

Bought a car from here for my son and thankfully with the help of a salesman i was able to get the help i needed to switch my son from a race car (what he wanted) to a safe ford escape, and he loves his new used car. would definitely recommend to anyone who is in the market for a car.

TRUE TO THEIR WORD

I bought a car a a few weeks back from here and it was having problems with the motor mount and as soon i said i called and told the mthe problem they went ahead took the car to their repair shop and i was able to pick it up the next day, they promised to get it fixed and that was exactly what they did. Thank guys!

Overall good dealership

They got me in the car i needed, helped me fill out the paperwork and got me on the road quick, good place to go if you dont want to be hassled or pushed towards a car.

Warranty had me at hello

Since i walked in i hated the feeling of being in a dealership, i hate buying cars cause of the headaches i get, thankfully these guys where patient with me and slowly took me through the process, the whole time i thought i was gonna buy something used and then it was gonna break down, until they showed me the 90 day warranty and their customer discounts. that pretty much took all my worries away and helped me get into my VW Rabbit. LOVE IT!!

Better service than the other junk dealers

This is hands down one of the best used car dealership i have been able to find so far, the rest of them have either ignored me over the phone and kept trying to come in or if i show up they push me to cars i dont even want, this one is very very different they take time, sit you down and put you through a short and fast process to get me the car i want. all in all im very happy with my 05 lexus.

Great service, great staff

I loved how they treated me and they have an awesome staff and great cars to select from

Tight Spot Need A Car Fast

We actually worked with the owner of the company and he really whole-heartedly understood the dilemma we were in. He really went out of his way to help find a car we could afford which was awesome and less stressful.

A must stop when your looking for a vehicle

Great service, they get you behind the wheel quickly with no problems. Before buying a vehicle stop by and see these people.

Son's 1st Car

We had been looking everywhere for our son's first car. We stopped at VA quality motors on Fern valley road and Freddie helped as much as he could. He told us about their other lot on Dixie highway and we found just the right car. Dave was really helpful in the purchase was super easy.

Awesome dealership!

Had a wonderful experience buying my LW300 from them. The salesman was knowledgeable, attentive, and addressed all my concerns. I told my friends about the variety and quality of vehicles and they said they would definitely check them out. I'm very happy with my purchase and would recommend to anyone looking to buy a car.

Good variety of models in affordable price ranges!

A nice selection of vehicles, and advertised deals in stock. The salesman was attentive, but unlike so many lots, willing to listen, really listen, to my expectations in a vehicle. Obviously, Mark, our sales rep, had the experience and patience to answer all of our questions, and yet not try to guide our choices. Other lots we've shopped were good, but assistance of this caliber is indeed rare. A clear understanding that repeat customers, and their family and friends, are the foundation of real success in any sales type venues. No gimmicks, no 'specials' that cannot be offered later, plainly stated, no games. Not enough salesmen with this perspective are to be found. We are very satisfied and will most certainly shop here again, and will gladly recommend it to friends and family.

Frustrated shopper

After many attempts in contacting this dealership, both through Cars.com, and e-mails directly to the dealer, I received ZERO responses, and have starting shoping elsewhere.

Dixie highway location

I appreciate the time and patience that the salesman gave me while I was shopping for my vehicle. He answered all my questions and gave me my space to think before my purchase. Thank you Mr. Dave

Excellent Service!

I was really pleased with the customer service given to me. The salesman took the time to answer all my questions and really made the car buying process easy for me. Also the manager seemed like he really wanted to help me out and gave me a good deal on the car I bought. I would definitely recommend VA Quality Motors in Fern Valley if you are looking for a used car.

Courtesy, fairly, truthfully, is how we were trea

I would recomend them without Hesitation to anyone.

Great customer service

Dealer got us what we wanted quick, and at a great price.

Great Dealer1

These guys make sure that you are satisfied with your car. If something is wrong with it, they work to make it right with their A1 repair shop. Even normal repairs are done quickly at a excellent price! You must start your car search here because you won't go anywhere else. I've bought 6 cars for the whole family here and will not trust another dealer or workshop in Louisville!

Great experience, fast and easy!

They were quick to get me a car when I needed one ASAP and on short notice!

Look elsewhere!

I bought a car from here that ended up needing 2000 in repairs within the next two months. They assured me things were completed on the car but couldn't prove it and turns out they weren't. I couldn't get a return phone call after the purchase but you bet they were quick before the sale. Make sure you get out checked out because the owner doesn't know a thing about the cars! I had him show me things and answer questions and he was clueless. Go buy elsewhere!

looked at a2005 srx

wife and test drove a 2005 SRX liked very much made a good offer salesman Jason said he would talk to the boss and get back to us I gave him my card . never heard back from him waited 2 days and went to another dealer and now have a SRX never go back there again

Very Happy w/ My Car

I was looking for a car to use in my new insurance business. I was a cash buyer so the loan process did not apply, however it did result in a nice reduction in price. I liked the no-pressure atmosphere. I took a leisurely test drive by myself to put the car through a thorough drive. Unfortunately, a few months after I bought the car, I was involved in an accident. Fortunately, VA was willing to do the repairs and recommended several locations to get estimate. All in all, one of the best car buying experiences I've had. I bought an excellent 1999 BMW 323i w/104K miles. After 5 months and over 5K miles, I've had no issues and the car runs like a top.

My review

I bought a BMW from them a couple of weeks ago. I just took it on a 700 mile trip and it didn't give me a single problem! On my pre-trip check all the fluids were filled to the brim. The only credit I had before this was my student loans but with a proof of a good job I got the car.

Unsure...

It's challenging to be a customer if VA Quality Motors will no respond to emails or calls about a specific vehicle. I wanted to do my homework before seeing the dealer and the vehicle. Like many, I value my time and consider it wasted.

UnFair dealer!!!

this dealer is very unprofessional, they would not call me back like promised. I told them that I'm pre approved through USAA a very well known and respectable lender and they said we don't do business with them because their process takes to long. When we talked to the owner of the dealership about it why he doesn't respect their process he said I want my money instant and is afraid of getting burned by such a respectable institution. He also said if you don't live within his city limits customers must pay cash in person and this was after we told him we have A credit. I really wanted to buy the 2003 X5 4.6is but from the first minute I started dealing with them they started giving me the runaround.

Rewiew

I recently purchased a Pontiac grand, prix. Overall my experience was great. I hope this car will at least last me for a couple of years, that will be great.

Buyer Beware!

Definitely have a 3rd party mechanic check any car you buy here! Do not make the mistake I did. In March I bought a 2002 VW Golf with low mileage that seemed too good to be true. Carfax checked out completely and actually recommended the car was worth more than Kelly Blue Book based on the maintenance records. After some haggling it was agreed that the dealership would replace a broken trunk latch and spark plug wires which were causing it run rough. When I took the car to their service garage to have this done, I inquired about some noises made while turning. Their mechanic assured me it was a bad shock and strut and agreed to repair these for an additional 300 dollars. After getting the car back, the noises persisted though less frequently. Fast forward 2 months. I take the car to a well respected import garage to get the AC fixed (which was not mentioned as nonfunctional during the sale). While they are looking at the car they discover 2 broken springs which are the source of the noise as well as a worn CV joint as a result of broken springs. Those repairs, plus replacing the AC compressor and fan are now costing me an additional 2400 dollars. I find it extremely hard to believe that the dealership would be unaware of these issues but none of them were mentioned when discussing price. The car was presented as immaculately kept (which it certainly appeared to be) but actually had serious issues. If for some reason you should choose to do business here despite this warning, do yourself a favor and get any car you intend to purchase checked out elsewhere and use that information to negotiate your price. Do not trust this dealership to be honest regarding the condition of the cars they are selling.

I LOVE MY CAR

A few weeks ago I purchased a 2005 Nissan Maxima from the Fern Valley road location. Jay was the salesman. He wasn't pushy at all. I think he knew that once I took the car out for a test drive, The car would sell it's self. The paperwork and loan process went smoothly. I was approved in a matter of hours and was able to drive my car home by the end of the day. The owner set up a time to meet me at the DMV. He was prompt and we had some nice conversation while waiting our turn. Long story short. I would highly recommend VA Quality motors to anyone.

helpful and respectful

Tony was very helpful with selecting our van that would fit our family needs

great place to get a car

Great place to get a car the first time I when I talk to jay and he was really cool I looked at two cars and end up pick Cadillac CTS and I really love it and will let people know about them.

Terrific Experience

The total buying experience was great from the sales representative, Jason to Mina who handled the paperwork. The lot and showroom were clean and everyone was very friendly. Highly recommend anyone to see their cars (the have warranties on the cars too - nice touch).

very satisfied customer

i purchased a truck from va quality motors a few months ago and my experience so far has been great. Jason was very informative in providing detail information about the different cars I inquired about. The owner made sure that my truck was good to go before I drove off the lot. They went above and beyond to make sure my experience in buying a car was the best and they truly over exceeded my expectations.

Good dealership

Friendly and honest. Every used car has a 3 month warranty, which adds to the comfort of buying a used car. We had Tony DiPalma as our salesman and he was great.

i bought a bmw

I bought a bmw and truly enjoyed my experience. Tony was very pleasant to work with and i would recommend va quality motors to anyone. I love my new car and really enjoyed my time.

0 percent Interest with their buy here pay here

I bought a car there in February. I am very happy with my vehicle. JJ was my salesman. He never pressured me,he told me about all of the perks in buying a car from them and he showed me everything that I could afford. This is a great dealership and I will refer anyone I can to them. Keep up the good work VA Quality Motors and thanks again JJ.

BMW 745i

I am 21 years old I found their car online and drove 2 1/2 hrs to come. I worked with Tony, I always wanted a BMW saved for years and he was very helpful as I am a BMW enthusiast I did not know how to work all the inter workings of the car. Tony say in the car with me and explained any question I had showed me how to work everything including the iDrive system. After everything was over he even showed me how to get to Steak 'n Shake. My experience was great and I will definitely recommend VA quality motors.

good buy here pay here plan

We recently got a Cadillac Seville it was the the beast deal in Louisville as far as buy here pay here deals we went everywhere to get a good dependable car with out paying arm and a leg for a car because of our credit this place has a great buy here pay here program with 0% interest try to get that anywhere ells good clean cars and great customer service.....Shay R

Great Service

i recently purchased a 2003 Ford Expedition from Va Quality Motors a week ago. My experience was pretty remarkable from the day I came by to look for a car. Jason was very pleasant and answered all the question regarding the cars I had interest in without any pressure of buying a car. The day I purchased my truck, I had to take it back because it would act as if it did not want to go once the speedometer reached 50-60mph. When I took it back, the owner drove in the car with me to check out the problem and explained to me what he thought the problem was and gave me a loaner car until my car was fixed completely. Once I came to pick up my truck, he took the time to tell me what they fixed and also bought rubber mats for my truck, took my car to the car wash from all the snow build up and put $30 worth of gas in my truck. So far my experiece with quality motors was a pleasant experience.

You can't trust this place!

I bought a car from there about six months ago. It worked pretty well for three months. Then everything completely fell apart. First was the "massive oil leak". I paid 700 to get that fixed and was told it would be fine. Next, I drive several hours away on business. I luckily get there before the car just won't start anymore. I'm stuck there for an extra week while I wait on a special part. Another 600 later, I'm on my way home. The next day I'm driving in the middle of nowhere at 3am, trying to get home, and my tire blows. No big deal. I go to change it, but the spare tire they gave me was BLOWN OUT!! I hadn't noticed it before because they turned it upside down, disguising it as a useful spare. I sleep in my car in the freezing cold while I wait for something to open, in this village of 451 people. There's one mechanic, but he's not open on a Sunday. I thankfully call Triple A and they tow me 100 miles into the next actually town. I call all the tire shops in town and none of them have the tire to fit my car. I wait there three days for a tire. The reason that my tire blew out, and the reason the spare they gave me was blown out, was because the shock was bad and had rubbed into the tire. That's how they sold it to me. 600 in repairs and hotels, I'm finally on my way home. Currently, I'm at home waiting on my husband. He's stuck in the below zero weather. Because the car won't start. Again. In sure this isn't nearly the end. I would never, Ever, for any reason, recommend this place. If there were any possible grounds to sue, I'd pursue it.

Continued from: We will see...

I see you responded that you were, "fixing the car even as we speak" Hmm, we never heard from you. After your mechanic told us he would charge double ($2,000) for the repair. When my son called you about it your reply was not very nice at all and you told him not to call again. Last week a repo man came and we told him the car was at your repair place, he said, "No one told me that". You probably did repair it and then sold it again. Don't bother with a response to try to make other people think youre honest. You know who you are.

3 Phone Calls Was Enough

I never made it to the lot. I called about a Lincoln LS on a Sunday and someone answered. They didn't seem very anxious to make a sale, no "When would you like to come take a look at the car?" or any of that. They gave me the hours of operation and I said that I would call back. When I called back, the person I spoke to said that someone had looked at the car that morning and the car wouldn't start. I gave up from there.

Both Lincoln Avaitors

Just went to look at both Lincoln Aviators. One had the drive train light, and air bag light on. It had electrical issues The other Aviator had the drive train light on. Ran very rough.

Excellent customer service

They had excellent customer service. Facility was very neat. Just an overall good shopping experience.

Disappointed

I bought a 05 chevy pick up first thing had to install catalac converter second had to buy new brake calliapars and lines then throw out bearings and now after a year of always making my payment I'm late on my payment by a couple of weeks that's all and they repoed it that's ok I will be there tomorrow to get it back that's just wrong a couple of weeks late really

Very Professional/Polite

Very Clean selection of cars. Helpful in every way.

We will see...

Bought a Suzuki Reno which was back in the shop within a week with a blown engine, hoping the warranty will cover the new motor Vildan says it will only take a week to fix. I hope he is a good man and will honor the fact that we are first time customers and help us. To be continued...

Great service

Great experience and Vildan and his staff are nice people.

Bad vehicle

I recently bought a 1999 Chevrolet blazer from them. I am having too many problems with this vehicle already than I can deal with. I went from trading a previously bad vehicle to them for another vehicle that I cannot even drive!!!!!!! I do not recommend anyone buying from them because you might get a bad vehicle. They were dishonest with me about the vehicle I purchased and am now extremely upset because I have a vehicle I cannot drive!!!!!!!

Chrysler Sebring

Easy purchase. Good car. Went the extra mile. Great selection of vehicles, reasonable prices and terms.

Great Service !!!!!!!!!!

Very good experience, will definitely come back for next car or truck.

good service

I had a great time coming to va quality motors to buy a car.Their service was great.They had great customer service.There facilitie was very neat and clean.They gave great information when we needed help.

Great Service Clean Facilities

A nice, honest and clean car lot, would buy from them again if I needed another car. The only reason I didn't give 5 stars was due to when we took the car for a test drive the gas tank was almost empty we didn't want to drive it too far fear of being stranded. PC12312011

Great location, clean and excellent choices

I found this car dealership to be one of the most clean and helpful dealerships in town. Location and presence in the area are very important. All of the vehicles on the lot are clean and present very well to the public. This lot takes pride in ownership and customer service. I will and have recommended them to other friends and family.

Nice group

This is a very family friendly dealer with 100% customer satisfaction being very important. I will definitely be coming back in the future! pc12312011

Excellent Dealer, A++ Recommend Highly

Such a friendly and helpful group! We bought a nice Mazda MVP, had a small problem but Don was quick to repair and wanted us to be 100% satisfied. Was not pushed or hurried one bit! We will definitely be back and will recommend to others as well.

Great service, clean facilities

The staff was very friendly and were completely honest with me about the vehicle I purchased. I would recommend to anyone about their services.

Great Prices Great Quality, Great Customer Service

After I purchased my used car a small problem arose.They were quick to respond with a solution that resolved the problem to everyone's satisfaction. Great customer Service.Great Prices. Great quality vehicles. I will purchase from Quality Motors in the future

VA Quality Motors

Friendly & helpful staff. Bought a 2001 Toyota Celia GT and very good condition at a reasonable price. had to travel from Tennessee approximately 250 miles to buy this car and it was well worth it.

Great people, honest

Really a nice and clean car lot, would buy from them again if I needed another car.

VA Quality motors

They provided great service almond with outstanding prices and I had a all around great buying experience.

VA Quality Motors

They provided great service along with great car at an outstanding price.

Purchase of 2003 Volvo

Recently purchased a Volvo XC90 and love it! Carfax was available on every single vehicle, the service was great and the pricing was competetive. We recommend Va Quality to everyone, they are without a doubt the best in the business!!

Great Customer Service

I just recently got a car from VA Quality Motors. The staff was very helpful, polite, and were happy to work with me. The staff also made the buying process as quick and simple as they could. I greatly appreciate the work the staff has put into their job and the help they gave me. I recommend giving VA Quality Motors a check.

Great services

I had a wonderful experience purchasing a 2001 Volkswagen Jetta from VA Quality Motors. The service was exceptional and it was a pleasure working with all of the staff at the dealership. I worked directly with Don (owner) and would recommend him to anyone looking to purchase a vehicle. Overall, we would refer any of our family and friends to VA Quality Motors.

Place is a joke don't buy here!!!!!!!!!!

This place is a joke went to look at cars to purchase staff was very rude not friendly looked at a car the thing would not start the guy went to jump it still would not start and when he opened the the door it was full of cob webs and smelled like it had been in a bottom of a sewer for months I would stay clear of this place.

friendly service

nice, friendly service, good selection, affordable, convenient

nice people

i looked at a van i like what i looked at waiting on my taxs right now but everthing that people say about va quality motors is true very nice people no pressure sale just down home good people

Willing to work with you

We went to look for a vehicle for our son who wasn't with us and found one, so we put a deposit down for them to hold it for a few days. That evening, our son had thought about it and decided that he wouldn't be able to afford the payments. I immediately called VA Quality Motors and spoke with Don (owner) and explained the situation and he was willing to return the whole deposit! That's great customer service and I know where I'll be going in the future!

Very helpful, No Pressure Sales Staff

I recently purchased a car at VA Quality Motors. They have a friendly, helpful, NO PRESSURE sales staff. They offer high quality cars at a fair price. And also offer a free warranty on every vehichle they sell. That says alot about the quality of their inventory. VA Quality Motors will be my first stop on my next purchase. K. Aaron

Great atmosphere

This car is the third that we have purchased from this dealer and the third time we have been impressed by the dealer. He is very straightforward about everything. We will continue to purchase cars from VA Quality Motors.

Good company

All I can say is good company great priced cars. And the own was very nice and clean cut.

Used Vehicles

I am from Bardstown and I travel to Louisville on a weekly basis. I always have to drive by the Fern Creek dealership. I have had my eye on this old beater up truck for the past few months, just because it would get great gas mileage. With the gas prices continuously increasing I need something a little smaller to drive back and forth. Overall great place!

Clean Facilitiy

I am beginning the process of buying my son a truck because he recently wrecked his. He was hit by a drunk driver, luckily he was not injured any just a few minor cuts and bruises. I was riding by this car lot just to see there options of used trucks. The facility looked very nice and clean, I walked around on the lot and looked inside different vehicles and they were all nicely clean and tidy.

Great Customer Service

I recently went to this dealership looking for a new car for my daughter who recently turned 16. The employees at this dealership were great assistance and wonderful throughout the whole process. I am just now beginning to get some estimates on different vehicles. If I buy my daugher a vehicle in the next couple of months I will most deffinitley be back to purchase her car here.

First Car

My daughter just turned 18, and we were out shopping for her first car. Most of the dealers we went to saw two women and tried to take advantage of us. They all wanted to sell us older cars with high mileage at a high rate. We were beginning to get discouraged until we stopped by Quality Motors. The salesman listened to what we were looking for and found the perfect fit. My daughter was pleased that she had her own car, and I was pleased that we got a reliable car for a good price.

Helpful and Patient

I went to Quality Motors in Bardstown trying to get an idea of what vehicle I would like to purchase at tax time. Since I'm not sure exactly how much money I will have to spend, I didn't even know what I was looking for. The salesman was patient will all of my questions and ignorance about cars. He answered every question and did not get frustrated when I didn't purchase anything. I will be back once I have money in hand!

nice little store

I must say its nice to shope for a car and NOT have someone watching over you the whole time, but as I needed the salesmen he was rightto helpwith any Question Ihad, and was very nice and helpful, thank you..

great service, great staff

i went to Va quality motors today in the rain. to look at a car and the sellmen come out with and umbrella to help me. and although they did not have the type of i was looking for..ill deff buy from the guy in bardstown ky over the others.

Great Service here at Va Quality Motors

Being a single mom, I want whats best for me and my daughter. I would like to begin saying there at Quality Motors I was treated as a part of the family. They took care of me like no one else did. DON the owner told me what car would be the best for our safety. I really appreciate his time and effort that he put in my case. Thank you DON!!!

Great service

I was able to look around and take the car I wanted for a test drive without someone standing over me or pushing. No pressure - very relaxed,

Great Service

Russell was my car dealer and he had outstanding customer service and I was very pleased with my purchase! i would certainly reccomend this car lot to my friends.

Great customer service, decent cars

The minute I stepped on to the lot, the car salesmen treated me well, were friendly, etc. They were up front with some things that may detract from buying a car, but conveniently forgot to mention other important details about the car. (just being salesmen) Overall, I would easily buy another car from this dealership.

Great place to buy!!!!!

They made this easy and hassle free!!! This dealership also has the lowest prices out of every other dealer that I went to! I was so pleased with them that I have told everyone I know about them and there is ni doubt that when I am ready to get another vehicle that I will go back!!! Easy to work with and great customer service!!!

Excellent service

called about vehicle and gave them my price, two hours later i had purchased the vehicle

VA Quality Motors

Our experience with this dealer was very good. He was patient with all our questions and helpful without being pushy. We really like the way their salespeople are not paid on commission so there is no high pressure sales tactics.

Good Salesman

I recently purchased a car from these guys and they were very easy to work with. Explained things thouroughly. Good car selection. When I arrived, I noticed the car I was looking for was priced differently than it was online when I last looked for it and they had no problem matching the price.

Bought Today

I just bought a nice used car there today. It was overall a good experience. Owner was friendly and HONEST. How many times can you say that about a car dealer. I will definately go back again.

VA was very nice

The owner VA was very nice and very helpful, there was no pressure to purchase and he gave us good information. If I'm ever ready to purchase again I'll make sure to check VA's lot. After the deal was finished VA gave us directions to a good place to eat and then on how to get back to Lexington. I would purchase from him again.

Outstanding dealer

I found a car on Cars.com from this dealer but as I live in Atlanta, I was reluctant to drive so far to get a car unless the dealer was totally first rate. I read the reviews of VA Quality Motors and they were quite high so I gambled and made the long trip.....it was worth it. The car was exactly as advertised and the dealer was just the kind of person you would have as a friend. I can not speak highly enough of them.

Buyer

I recently visited VA Quality lot to look for a car for my niece, and I was supprised how profesional the owner was toward me. He was very helpful and patient. I was glad I visited VA Quality Motors. I will make sure if I ever need another car, i will consider this dealership first. Keep up the good work guys. Mike F.

patient

dealer was very understanding and patient with my lender

In all honesty

I bought a 97 VW Golf GTI from them for 3995 plus tax etc. I love the car. Like any used car its going to have problems what do you expect? Its not a brand new car. I did however find out that the floor pans had been rusted out after I bought the car but the owner was a man of his word & replaced both sides for me free of charge. I feel like it was a good deal for the car, they made their money & I was happy. I would recommend checking them out if your looking to buy a car!

Best Used Dealer

I recommend this used dealer for a used car. They're so honest that give you a carfax, letting you know how many owners and if the vehicle has been involve in an accident. The workers were nice. They even gave you free soft drink, not only that I was able to watch the Louisville basketball game on 47' inch flat screen TV for FREE!

Above and beyond

The owners of this facility went above and beyond the call of duty to make sure all of my needs were met, and I highly recommend doing business with them. Love my new Saturn!!! :)

needs more workers

They are takeing way to much time to get the new parts it needs

Rating: good

My overall experience with this dealer was good. I received satisfactory service and felt that i was given a fair deal. I am enjoying my new used vehicle very much!

GREAT PLACE TO GET A CAR FROM!!

I acually drove from Clarkville, Tn to get a car from Va Quality Motors, they took there time with me and had great customer service, i would buy from Va Quality Motors again and anyone that looking for a used car VA QUALITY MOTORS in LOUISVILLE,KY is the place!!!

Great Experience

My wife and I both bought cars from this dealer and we are very impressed. As others have said, if there was a known problem with a car. They are quick to point it out. I would definitely purchase a car from VA Quality Motors again.

Best Buying Experience

This was one of the best buying experiences I've ever had. There was some minor issues, but the dealer made it right asap. I would definitely recommend this dealer to my family and friends.

Over all good shopping experience

I recently purchased an inexpensive used car off the Bardstown KY lot. I have no complaints with the Customer service I received. I asked a lot of questions and the Sales person was up front and friendly. The lot had lots of inexpensive cars to choose from. Each car had the Car fax in the windshield. All of the cars I test drove appeared to be structurally sound. There are cars on the lot with some defects and some cosmetic issues, I.E. window sticks or doesn roll down & some dings or dents in the body. But these are only small issues which can be fixed. The Sales person would tell you if he knew of any problems. One must also consider the price and the age of the car. A 2K to 3K car is going to have some dings and dents. In addition the lot did offer a free 90 day power train warranty for a little extra peace of mind. As far as a buying experience I would recommend this lot. I have only had my car now for a week and we will see if the car holds up to my expectations.

Honest Sale

I was looking for a good quality car for cheap. I looked at A LOT of dealerships and couldn't find what I was really looking for, either it was out of my range or the expense to fix it was more than what the car was worth! I bought a Honda from VA Quality Motors that was in my price range. The quality of the car was far more than I expected and what I was offered at other places. It was a very easy and smooth buying process. I'm very satisfied with this dealership and sales people.

Satisfied customer

I'm a new costumer. I purchased a used SUV and are more than satisfied with it. It was much cheaper compared to other places. I also got warranty with it which other places didn't even offer. I'm very happy with this place. I will defiantly recommend them to my Family and Friends. Thank You

I JUST GOT A GREAT DEAL

I just found a civic on cars.com at va quality motors so i went out to see what it looked like in person. The car looked good just as good as the pictures and also ran and drove like new, i have bought the car a few weeks ago and i am very HAPPY with the car they also gave me an amazing deal. I just want to thank them for selling a great car for my son. And i will be back to buy a another car in tax time.

Disappointed

I was very disappointed in my recent visit to this place. The facility looks amazing, I was expecting the cars and the staff to measure up but boy was I wrong. Staff lacks in professionalism and basic car knowledge. And cars, despite all the bragging in the ad were far from quality. Excluding about 10 cars the rest was trash. I gave this place a fair shot but will not purchase here.

easy buying experience

I have bought a cadillac esclade from quality motors and i was really happy with the suv. I have bought a few cars from quality motors and i was really happy with them ,They had the previews owners information and they had handed me a auto check which is like a carfax. they gave me a 6 months warranty for free, and i would recommend anyone i know to va quality motors

SCAMMERS

ASK FOR CARFAX!!!!!! Most cars carry a rebuilt/salvage title and will not start. The salesman had to jump every car. He claims they been sitting for a long time "another reason why you shouldn't buy". I don't see how this place is in business. Cars look nothing like the pictures online. The ad claims the car went through a "101 point inspection" the car didn't start, rear window didn't work, severe oil leak ect... What exactly was checked? I assure nobody at Human will buy a car here I told EVERYONE about my horrible experience.

DODGE NEON SRT-4

I HAVE BEEN LOOKING TO BUY A DODGE NEON SRT-4 FOR A LITTLE WHILE NOW, WHEN I SEEN THAT VA VAQUALITY MOTORS HAD ONE THAT I WAS REALLY INTRESTED. EDDIE AT VA QUALITY MOTORS TOOK CARE OF ME THERE COUSTOMER SERVICES WAS A A+ AND THERE BUYING PROCESS WAS ALSO A A+ I WILL RECOMMEND VA QYALITY MOTORS TO ALL MY FREINDS