USA Auto Brokers

horrible service/cars/and workers

They sold me an acura cl with no bumper brackets just a cover that was rigged to look perfect. The front headlight was out so they offered to fix it. In the process they cracked the "rigged bumper cover" and claimed it was there already. Called to talk to the manager and was yelled at and hung up on. I took it to a local junk yard to get a new cover and they said i had not bumper bracelets. This was my first car and the worst experience in my life. The only reason it one star is because you have to give it a rating.. It doesn't even deserve that..

DONT GO

They have lots of cars some are nice but they are very RUDE!

THE WORST

So I see a 2005 Nissan Maxima on their site and I call to see if they still have it there. I get on the phone with a salesman by the name of Jesse at their location on 1619 N Shepherd Dr. and he tells me that they have it. I drive 30 minutes across town to come see the car and IT'S NOT EVEN THERE! He just straight up lied to me on the phone and had me drive across town to see a couple of Nissan Sentras. I'd suggest this place to no one.

HAD GOOD HELP

HAD GOOD SERVICE AND NICE PEOPLE AND OPEN LATE FOR ME

a good job

every body had good customer service and where very nice

Excellent

Excellent customer service, friendly people!!!! thanks

Satisfied

Great customer service the dealer went above and beyond to make a deal that I was comfortable with.

Great Service

Great customers service. Very friendly staff. I will keep coming.

Customer

I appreciated the quick service, & the long standing reputation aided in my confidence in this company. Purchasing a used car is not an easy task. The manager Bob, was fair & worked with me based on my budget to ensure I was Happy. THANKS.

Very Helpful

TALKED TO CHRIS HE WAS VERY HELPFUL AND HE MADE A SALE WITH US.

Great folk

Everyone was friendly and helpful. This is my second car that I'am purchasing from here. I have brought a cash car for my daughter as well. My mother also came and purchase a car from here.

Best car buying experience!!!

I bought a car from USA 2 weeks ago and Brandon was so much help! He walked me around the lot and showed me all the cars that were available in my price range. After 2 hours of searching we found my car and were able to get my payments at a comfortable rate! Brandon is the best!

Friday, April 3, 2015

This was the worst car experience I have ever had. My husband and I saw several cars we were interested in and had all intent of buying a car cash that day. We walked into the facility and was completely ignored. So I asked if we could get some help and was handed a paper sheet with numbers and prices on it to go and look at the cars....then ignored again. We went behind the building (since we had no direction on where to go or what to do) and all we saw were broken down vehicles, dirty or broken or torn inside...it was awful. Where are the cars we saw on cars.com.....we did not locate one of them before we just gave up and left. When I went to give the paper back, only then was I asked if I needed help. My reply was "not anymore". I would never go there again nor recommend anyone to do so...so rude and unorganized and the vehicles were a mess...

Amazing Job

Really Great staff helpful and friendly. Where very detailed with all question and paperwork.

wonderful service

I came in with the intention of purchasing a good used vehicle and I made the right choice of places to come too.

very patient

took a while to find a vehicle that i liked but chris and bob were very patient with me and did not give up on my search.Also chris was very honest about the conditions of the cars.

very helpful

They were very helpful would really recommend and they have very nice cars

satisty customer

the people at usa brokers were friendly at the shepherd and tidwell location the guy they were very helpful and happy. love the puppy over there and my son loved the puppy also

fast and efficiant

Great customer service, very friendly, very knowledgeable, in and out fast

2006 HONDA ACCORD

THE SERVICE WAS GOOD, THE PRICE WERE GOOD. IM VERY HAPPY

COOL PLACE

WAS RELAXED AND FAST BETTER THEN MOST PLACES. OVERALL FAST SERVICE AND GOOD PEOPLE!!!

very fast service

I was looking for a cash car for a while and had no luck I decided to finance but didnt have my license nor a car to go take my test. Greg was a great help. I was in and out

Great job

The guys were very nice and willing to give me a deal they were honest, kind, warming and gentle. I love the no hassling when trying to purchase my car. great work!!!

Satisfied customer

Salesman was nice and friendly so was the management. This dealer had a car I was very interested in and the owner helped me out and was very friendly as well.

Moosie review usa

Really good customer service very helpful and patient

good service

overall i like the process it was just a little to long but overall it was a good service.

Great service

I love the service at usa auto brokers, they work with you to make sure at the end of the night you are satisfied and i would recommend a friend to come and check out the car lot.

Great cust service

I came i everyone was very helpful and friendly thank yall

realy good job

They did a really good job at help me and i love my car

Great service

Great service. friendly with a smile will return for sure!!

was looking for a car

was looking for a car to get me back and forth form work. very good service. they will have you on the road in no time.

amazing!!!

best place to buy a vehicle. the service was amazing. ready to help in anyway possible.

Very satisfied

I was satisfied with everyone here at usa auto brokers. i went to the other store and couldn't what i wanted and wanted and was told by them to come here. Manny, Chris and bob were very helpful and i would recommend this car dealership to anyone. My family will love this car. thank for your concerns and help.

good salesman

knows how to talk has sense of humor very great sales skill and good old sport

amazing purchase

my salesman Greg was great he got me in the vehicle i wanted. The ladies where friendly and helpful with my paperwork very nice people.

excellent

I was very satisfied with every thing at this dealership.

I love this dealership

a nice place to get a used car. i will recommend this place to a friend

the best

The best dealership service i ever experienced. Thanks

The best!

Good customer service took time and patience thank you bob

I received the worst service here.

I received the worst service here. The representative that I was supposed to be working with kept disappearing. I went in the office to find that he'd taken a lunch break. The car that he and I spoke about that was and still is listed on their website wasn't there. I just had an bad experience there overall.

GOOD A$$ SERVICE DAMMIT

GREAT SERVICE, I RECOMMEND THIS WONDERFUL COMPANY TO ANYONE. =)

IM VERY HAPPY

IT WAS AVERY SMOOTH SERVICE I ENJOYED. THIS EX PRINCE ME AND MY HUSBAND WILL BE HAPPY TO RENTER AND FAMILY TO YALL.

in love

They were an excellent car dealer ship they were very kind and nice

Great Service

Billy, Nat and Jimmy where very excellent in helping and very friendly and understanding

everyone is nice

Everyone in the office is always nice i have purchased two cars already from this location and I'm alway pleased.

Good customer service

very good on customer service and good on sale i will come back

Good service

Very Curtis Very Good Customer Service And Our Closer Mrs.Barbra Was Excellent

Buying a car

The salesman was very nice and helpful and he worked with me on get a car that i like.

Little slow

Little slow at first but got a lot better. Chris did an awesome job with helping us today.

Great c.s.

They were great. Faster than most. They work with what I had and i drove away within 1 hr.

Manny is the best

Manny is the best sell man that i ever had. took time to make sure i got what i needed kept a smile on my face.

awesome service!

I am very satisfy with the service i received! Awesome service!

Good and helpful

I was in I was out. Owed a little bit more money they still got me set up and I left with a vehicle.

Good Job Guys

Ya'll was helpful and you guys took your time! =) Keep it coming guys

Good WORK

Good work he was very nice and helpful. And i got a good deal

Happy Customer

Happy customer everyone was very helpful I'd recommend others!

My Man OG

Oscar aka OG help me from the moment i walked in. He was very nice & helped me find exactly what i wanted.

Satisfied

Mr.Nathan is very kind & nice seller and very funny. Mr.Nathan is one of kind who i wouldn't mind referring anyone to him. Mrs.Barb is very nice and work with you. USA Auto Brokers employees make you very satisfied on what you want to purchase on your vehicle and very honest with their vehicles.

great guys

Great service, great guy, very confident, kept my attention and sold his-self to me as any other dealer would sell his product. Fast worker, he did a great job. Plan to come back for another car and send more customers.

Wonderful Service

Wonderful service will recommend to the next customer to come in. Thanks for your service.

They try harder

Love the way they always try to work with everone that come in!

cars, cars,cars

Nice people very friendly would send a friend. got the car i wanted

Happy go getter

I went to three other places an didnt have luck there until i came in to USA Auto Brokers. Right when i came in the door the guy Chris welcome me and got started fast for me to look into getting a car today. Iam happy with the service.

Happy Happy Happy

My visit was really good and basically we got what we were looking for. Thank you.

Lousy Customer Service

Let me tell you about me: I'm mature enough to know my circumstances are not the best right now, but the worse thing you can do is not return someone's call if you consider yourself a "business that cares about people". I called one car place USA AUTO BROKERS and though the reviews online are not all favorable, even a friend told me not to go there, I still wanted to see what they had to say. I had a referral to call Joshua, who was all happy go lucky. He told me about how they're work with you, etc., and that he'd call me back when he did the numbers. That was around 1030 this morning and I still haven't heard from him smh. Then I called about 20 minutes ago and spoke to a fast talking so called manager named Chris. He told me out me on hold and looked up my app; why I eat on hold for 4 minutes, the call got disconnected smh. If you had my app, why didn't you call back? This was a back up dealer; that fell through. My whole point is JUST BE HONEST. If you can't help or don't want to help, tell me. I'm not gonna cry or me upset because you told me; I'm going to be upset because you wasted my time and effort for NOT TELLING ME. In retrospect, from what other people have told me about this dealership, it's a good thing they didn't call lol. But that still doesn't take away from the fact they didn't do me the courtesy of telling me. It's really that simple: treat others like you want to be treated. It's a simple process and free to do.

Good Car Deales

Oscar did a very good job with helping me with a car and also he help good with my pricing range.

Awesome

Gilda is soooooo awesome and so is Chris =) Thanks!!!!

Was Amazing!!!

Service was amazing!! I didn't get what I want but Bob and Manny were very under standing they made sure I got what I needed and didn't go home empty handed. These guys are great! very warm hearten people. Stayed open a hour later just to work with me.

THAT BOY MANNY

HOMEBODY A COOL DUDE. HE ABOUT BUSINESS AND GETTING HIS CUSTOMER SATISFIED HE SHOULD BE A COMEDIAN.

Manny is the best!

We had great customer service he met our need and put us in a nice vehicle. I would visit them any day.

Very Honest

Very friendly service honest seems to be a virtue, which is quite refreshing. will check here first next time I buy.

Great Deal

I got a great deal on my car and customer service was great.

Best car buying experience ever.

Oscar was very helpful and very patient. He was very nice, I would most definitely recommend people to auto brokers

great cumtomer service

Great customer service. My time here was exhilarating... But great deal.

Great customer service

I had great customer service. Came in and was help right away. I love this place! The person who helped me was great! This is my 2nd car.

Very staisfied.

Very professional. very good with customer. will come back again. thanks

5 Star

Chris was awesome and he does take no for an answer he move fast into getting us in a car he needs a raise.

customer

Mrs. Barbra was exceptional in the handling of my purchase. she was very friendly and courteous with entire deal. also gilda a young lady there gave very good service. also brandon help through out the whole deal. he was very good. iam satisfied.

Excellent Service

When I came in I was greeted and helped very quickly. I let the know my budget and they showed me many cars and made sure I stayed in my price range no one was rude and everyone had a smile. Brandon helped alot talk to him.

good deal

It was fast and ez. they have a lot of cash cars. i will come back to see them.

Great deal, great experience.

Manny was great. I told him I had a low budget & he worked with me. He let me test drive the car two times. He was very honest about which cars were worth buying. Very friendly atmosphere & great customer service.

I love my USA family

Every time I come to look at cars, trucks they always taking their time to tell me who had the car or truck and I have worked with Gilda, Manny, Brandon, Chris, and Mr.Bob this is now my 5th car. I have had no problems and looking forward to getting my six car. I'm always there 1# customer.

Experience

My experience with the company has been great for the most part. This is the car lot I have worked with since i graduated high school. I have had 4 cars with them and they worked excellent great work USA AUTO BROKERS !!!

I am extremely satisfied

I am extremely satisfied with my vehicle and the customer service of all of the employes

Good Saleman.

Nathan was very nice when we arrived but Jimmy had call me because a had send a request by email. Very good sale men staff.

good guys

All around good guys, very helpful and willing to work with me

GOOD DEALER

WE BEEN LOOKING FOR A CAR FOR 3 MOTH. AND AUTO USA HELP US LOOK FOR A GOOD USE CAR. GOOD SERVICE AND GREAT PERSONALITY.

Timely

Overall the company is great. They really try to work with people. I've been here for 6 hours though which was probably more my fault because i couldn't make up my mind. Lots of cars to choose from!

Great Service =)

I came in far for a trade sine the one i have is not working well. They were awesome and made sure to get me something in my budget and without a hassle. I was nervous but now they have been so nice. Thank You =)

Very Helpful

The first Dealership to Help with my auto needs. Very Helpful.

the best

this is the only dealership i have come across that will help me in my situation.

MRS.BARBARA AND CHRIS

MRS.BARBARA AND CHRIS G. WAS SO NICE TO US AND WE ARE SO HAPPY FOR THAT THANK YOU VERY MUCH

good service

good service an will work with customer..well tell all my frineds an co-workers

Great Buy

When I come here I always get a great buy and a good vehicle Brandon is a great seller and I always keep coming back.

Jesse and Brandon

Jesse and Brandon are awesome guys they always take care of me when I come in this is my 4 vehicle from them thanks.

2001 BMW 740il

Tommy, Billy and Brandon are honest people and will work hard to make things right.

Great Service

JC is awesome !!! The people here are very friendly. Its always a welcoming experience when i come. Anything wrong with my truck they take a look at it with no problem. This is my First vehicle and I'm very pleased. Brandon is a pretty cool dude. Him and JC will take good care of you.

jc was good

jc was good and i love my car thank you usa auto brokers

Buy 5 Cars

I buy 5 cars from here ! I relay love USA Auto Brokers and will tell any body to buy a car from them I love Gilda she really help me with question I have. Brandon is a real cool guy. He help me with every car i purchase!