Universal Nissan

4.8
Overall Rating

Customer Service: 4.8 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.6 Overall Experience: 4.8


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Buying a car

5
Rene.esponda on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very good saler excelente job help me choose my car the way i wanted explain all the things the car have i felt very very happy with my new car


New car!!!

5
RogueMartha on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to just look and view and ended up leaving with a brand new Rogue!!! It was amazing. I would very much recommend others to come and shop here!


Extremely knowledgeable

5
Hreecee40 on 11/30/2016

Overall Experience: 5.0

I recently went shopping for a Nissan. I met the VIP manager by the name of Michael Norris. He was extremely professional and informative. I picked up the Rogue last weekend, His low pressure approach and knowledge made it easy to decide that the Nissan was my next vehicle. Thank you Michael and Universal Nissan for exceeding my expectations. I will definitely be directing my friends in Your Nissan dealership.


Excellent service

4.6
I.alamo on 11/26/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This a an excellent place to purchase a new car. I recommend everyone to purchase their new cars at this location. And ask for Jadriel. Jadriel was en excellent sales person. Very attentive and knowledgeable, he answered all my question and went above and beyond in order for me to get my brand new Frontier.


Nissan Rogue

4.4
Hernandez10 on 11/23/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

It was a pleausure for me to buy my new car over there! My Sales Person Joshua Ramirez was absolutely great. I would definitely recommend this dealership to my friends and family.


Amaizing

5
Swaly dietsch on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleausure for me to buy mu car over there! I am so thankful ! And I will recommend Nissan for others! Thank you


Excellent service by mr.pinkney king jr

5
Cassie407 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cause of the support and how it is like a full resort in here,patient and sweet.Fun test drive lots of love and loyalty


Great Service

5
versa2017 on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are very happy how we get the services in the Dealer, Mr Virgilo is geat, great costumer service he make us feels like we are Home... I strongly recommend this Dealer to anyone, and Mr.Adriano very Professional explains everything to us, and We are Thankful for that. GOD Bless All your Team.


Excellent customer service

5
Vadorno89 on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Vala Phetkhamphou was an amazing sales person he tooked his time to help my husband and we drove off with a car the same day i will definitely go back there.


Excelente job

5
Nissan Pathfinder on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They are working very professional, excellent services and helping a lot about my needs, the best company , give me the better car for good prices


Awesome experience

5
Shawn14randall on 11/09/2016

Overall Experience: 5.0

My sales man was awesome and very professional, I would recommend him to any and everyone. Very good experience and I'm glad that I went to look for a car.


Outstanding

5
DnissanrogueSV on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales team that helped me was very knowledgeable and friendly and I never felt pressured. I was able to purchase a car that I love and work out payments that I am comfortable with. Overall excellent car buying experience.


Very helpful

4.6
Lpsargento on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I bought an Armada, the sales rep is Frank Diaz and he was extremely helpful, knowledgeable, and very nice. Although buying a car can be stressful, they made it pleasant to be there during the whole process. I am very grateful.


Universal Nissan will go extremes to gain your business

5
Geas on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chriss Green has been our sales Rep for many purchases in the past, we appreciate him and the staff .we recommend this dealer to all of our friends and relatives!


Very nice

5
junacamila on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This guy, Angelo is realy awesome. He was very nice and very friendly with us. He was also very knowlegeable and has answered all our questions.


Loyalty and Friendly person

5
Juanfelipe1428 on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A loyalty and Great person, always paying atention to our necesities and all the things that can benefit our better finantial business, always recomended a meeting with ALBERTO SANTOS


to check on the problem with the car key

4.8
Nive Mapakoi on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Michael Norris and Alberto Santos combined team effort; made my day; Friday 10/28/2016; efficient, so knowledgeable, very professional, and most very caring, great job


Great Customer Service Sales, Alberto Santos

5
Lizcruz1atyahoo.com on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to service my car recently and ended up buying a brand new Altima because it's beautiful and the sales person who took care of me was amazing, Alberto Santos was very professional and helpful by helping me get a great deal on my new car. Liz


the best service

5
luis on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent employee really knows everything about his job the best experience buying a car I definitely recommended awesome job I'm very happy Thank you so much.


Excellent

5
Millie75 on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very nice people, helpfull and good service in just a word I recommend Universal Nissan in a future good people and very good communication and very huge inventory


Excellent Service!!!!

5
Yazmin Heredia on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love Universal Nissan! Sarah, Robyn Silvia were the best! They went above and beyond to make sure we got the deal we wanted!!! We are 100 percent satisfied with everything. Great atmosphere. Everyone was just so friendly and ready to cater to our every need or concern. Thank you guys!! You Rock!


Not as good as it used to be

4
Laura on 10/12/2016

Customer Service: 3.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I first came to this dealership in 2011 and was very happy with the purchase of a 2011 Nissan Altima. Brett Livingston was my car salesman and he was awesome. Then I had my new car serviced at the dealership and was blown away with their customer service and pricing. I had decided that this was my dealership going forward and would not purchase a car from another dealer. They had earned my trust and loyalty. I came back a few years later and purchased a 2014 Nissan Altima. I was less happy with this purchase and salesman, do not recall who this salesman was as he was unimpressive. Mr. Livingston was no longer in a salesman position. The final financing guy, selling a warranty after the deal had been made, was pushy and insulting and almost cost the deal. Since that purchase, I have returned for service. The service dept has also declined. Now, they try to push unnecessary service and parts on you, things that were done on my last visit. Usually, they will offer some compensation after things have turned hostile. I used to love coming here and would trust what they told me to take care is by car. Now I have to verify everything they say, do independent research, and fight for a fair price and service. They are losing my loyalty. I personally have purchased two cars from this dealership and have referred others. One person I referred has purchased two vehicles on her own and has brought in three family members who purchased at least the vehicles from this dealership. If the decline in customer service continues, this kind of loyalty and referrals will also decline.


*****Unbelievable!!*****

5
Amb on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in to service my 2015 Nissan Murano and returned home with a 2017 Pathfinder instead! Brett Livingston and Chris Roman teamed up and arranged to drive me home, in the new 2017 Nissan Pathfinder, to pick up my husband so we can both complete the paperwork at the dealer together. Amazing and outstanding service!


Bought a Nissan instead of an Infiniti

5
Tony Hayes on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales department was great and they went out of their way to work with me so that I could purchase the car that I wanted.


Outstanding Service!!

5
Hotwheels on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went on a late Saturday night and a friendly man greeted me even though it was closing time. This man was Jose Zayas. When browsing for a Nissan Rogue I did not expect for Jose to put me through such an easy and fast process! I walked away with a car that my wife loved! Thank you Jose!


Got a brand new car

5
Des217 on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sarfaraz was such an amazing help I loved him. If you go there you must talk to him !! He explained every single little thing in clear detail to my mother and I


Great experience

5
Lovemynewcar on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you so much for the outstanding service that can and Robins showed me while put having my new vehicle. I will definitely recommend my friends and family.


It was amazing!!!

5
Roxana Gonzales on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best sales person anyone can have his name is Aaron Blaser ask for him when you go there , he will go out of his way for you, he got me the best deal ever .


Very patient

4.5
Satified customer on 09/20/2016

Customer Service: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Rudy was very kind and patient with me. He really took the time out to listen to my concerns. I would definitely recommend him to others


***Best Dealer in Orlando***

5
Suleiman909 on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchase a car at Universal Nissan. . I had a great experience. My Sales Person Angelo Rivera was absolutely great. He is one the best sale representative I've ever worked with. He cared about all my needs. His managers Robins Perez were phenomenal. I will recommend this dealership to all of my friends & family!!!!!!!!


Excellent customer service

5
NRosario64 on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Johnny Rodriguez gave us excellent customer service. I did not feel pressured into purchasing a vehicle. He made sure that i understood everything before i made a decision. He explained the features and benefits of my vehicle. Thank you so very much Johnny. I Love my new car.


Amazing purchase experience

5
Ira Cruz on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kudos to Alberto Santos and Hector the two sales professionals in the Service Dept that patiently worked my purchase case and I left the dealership with an awesome car and affordable payments. Highly recommend them to all out there looking for a great_fair deal.


Trade In Vehicle

5
jdavila0210 on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am always satisfied with Nissan, I have always had a Nissan Vehicle. I went in on a Saturday to service my Murano and I ended up trading it for the Nissan Maxima Platinum. I had purchased the Murano as a family car but unfortunately I lost my spouse this year. I decided to go back to a sporty yet classy vehicle. Bakari Smith was extremely nice and caring. He really explained a lot of the features on the Maxima in which I was impressed. He also stated that I can always call upon him for further help understanding my vehicle and its feature that was extremely nice of him. I am happy and would also recommend Nissan to anyone. Thank you all


Amazing, Excellent,

5
Surie2126 on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience was amazing they worked with me every step of the way and made sure I was satisfied with my new ride. Everything from the warm welcoming the test drive and paperwork. Jose and Chris were awesome. It a great place and I will recommend to all my friends


great

5
cperez84 on 09/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

thank you! I am very satisfied with eh purchased of my new vehicle. I would recommend this place to anyone who is interested in getting a new car.


Great ending but with some hiccups along the way

4.8
Michael on 08/31/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The offer I received online was initially lower than what they wanted to give me at the dealership. Also the factory installed options that I was told were on the car did not exist. But in the end, I got the price I was looking for which included a reduction due to the lack of options.


Customer Service after sale

1
author on 08/27/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I purchased my 2015 Nissan Rogue in October of 2015 and I was helped by Robin Johnson who for some reason is no longer there...a true loss for the company. I had my car in for servicing 4 times, two of which were because the rear window leaked and it took them awhile to get the part and have it fixed. The other two times were for an oil change and and oil change and tire rotation. I was in need of another oil change/tire rotation but that is even questionable because my service light came on 1,500 miles before what the service sticker said. I checked for coupons, since I am on a fixed income, the oil change alone was $32.99. I clicked on the link for chat on their website and asked if there were any other specials and was told someone from the service dept. would call me back but that never happened. I checked out Reed Nissan and they had a coupon for oil change/tire rotation for $29.99 so I once again contacted Universal and asked if they would accept the coupon and was told no. I took my car to Reed for the servicing and contacted NissanUSA to file a complaint. At Reed they did the oil change but they could not do the tire rotation because my socket was missing and their master set did not have the large socket needed. Since my car was serviced at Universal I called and left a message that I would be coming to pick up a socket because mine was missing and they were the last ones to access the wheels. On my way to Universal I received a call from the service manager saying "I understand you are having an issue and I would like to help resolve it" and I said what issue...the fact that you would not honor another Nissan coupon or that my socket was missing when the other dealership tried to do the tire rotation. He said he would give me a new socket when I got there. After he got the socket for me I said this whole mess could have been resolved by your honoring Reed's coupon and he told me the best they could have done was $32.99 for the service BUT they never gave me that offer or I would not have driven an additional 15 miles to have the service done elsewhere. I get back to Reed and as they are doing the tire rotation I checked my email and and hour and a half before I went back to Universal there was an email with coupons...one of which was the tire rotation and oil change for $29.99.I paid cash for my vehicle and I purchased an mfg. extended warranty which I wanted to cancel so I called Universal only to get an answering machine for that dept. and some guy name Chip who said he could not get to the phone but leave a message and he would get back to me...I waited 3 hours and called again and got the same response. Today I will drive up to Universal and request a refund of my extended warranty in person.At this point I am through with Nissan and have decided to trade my vehicle in for a Toyota and I have already began my search. I had two Toyota's in the past and should have never gone to Nissan! The only thing that Universal has going for it since Robin Johnson is gone is Jackie Trucksess who is the service concierge.


Great experience, friendly sales team

5
Sdm3915 on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a great experience to buy a new vehicle from this dealer, Jose Zayas did a great job explaning the futures and different options this vehicle.came with, it made my whole experience very pleasent.Thank You.


Sales Agent Awesome People Skills..Polite,

5
lfigueroa51 on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealership as a Whole is so caring and immediately takes ownership to assist as if we were family.ALBERTO SANTOS was so invested in hearing our needs and wants. This young man is a Superb Asset for your Company..........


WORST Customer service

1
Wandy123 on 08/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I feel it necessary to post how unhappy I am with the service department at Universal Nissan of Orlando. On July 18, 2016, I had to take my Versa Nissan in because the shifting cable broke and needed to be replaced under the extended warranty. Mr. Jorge Prada-Service Consultant took care of us and told us that our car would be ready in two days. Three days went by and no call, therefore, I decided to give Jorge a call I was then told that the part had to be ordered and it was in back order. I then requested a rental and he said he needed approval from his manager Tony. I was approved for 5 days paid by the extended warranty. And 5 extra days paid by them. Two (2) weeks went by and I had to return the rental, otherwise, I would be charge $35.00 per day. Jorge Prada told me the part would be coming from Japan and had no idea when it would get here. It could take up to 6 months and if I didn't believe him to call myself. That's exactly what I did the next morning and to my surprise the first dealership I called was at Merritt Island and they had the part there! You could imagine my frustration having to wait all these days and Jorge Prada, telling me the same thing over and over. After several attempts trying to contact Jorge to let him know I had found the part in FLORIDA. He wasn't a happy camper. Of course who would be if someone else is doing his job. He then gave me the part number and had me call the other dealership to confirm that was the correct part. Once confirmed, I had to call him several times before getting in touch with him and he said I had to be patience. I told him I had be patience enough waiting for the past 16 days. And he hung up on me without any explanation. I immediately contacted his manager Tony and told him how disrespectful and unprofessional Jorge Prada was. People like Jorge Prada should not be working as a consultant and/or customer service. I definitely believe he should be retrained. As well, as everyone else that couldn't locate a shifting cable in the State of Florida. When my car was finally ready to be picked up after 3 weeks I went directly to his manager and completed all paperwork with him. I understand when parts are in back order it takes time. But, when you don't do your job correctly and the customer has to their work. Seriously there is a problem with your personnel. I would definitely retrain all employees. Sorry, but I wouldn't recommend this dealership to anyone.


Purchase

5
nissanalba on 08/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesperson Jinny is excellent and very attentive to your needs and wants in a vehicle. The sales process was seamless and smooth. I am very happy with my new toy.


Excellent

5
Leyla on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I give Universal Nissan 5+ star. I was in just to see at future cars and Hector Santiago did an amazing job. Everything from greetings to the end he provided an excellent service and answered all my questions. Hector Santiago, a great guy wirh a lot of knowledge. Not knowing he was going to end up convincing me to buy a new car right away and just thinking I was browsing he didnt mind and was with me the whole time. I bought my car ahead of time but with the help, time and ,effort I received from Hector I'm more than happy to say I got a new car and great deal.Thank you Hector Santiago for everything you help me on. ?


New Frontier

5
Elad on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Courteous and knowledgeable staff focused on time and details made for a pleasant experience when purchasing my new vehicle. Minor issues were quickly taken care of reaffirming that I made the right choice going to Universal Nissan.


NISSAN FOREVER

5
Mariely Lebron on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at the Universal Nissan at Orlando was unbelievable my situation was hard i just had a total loss vehicle and Hiram and Fidel made it possible to get me on My 2016 Pathfinder it is amazing my payments are where i wanted and they made it possible. they went bove and beyond expected i really thought it was not going to be possible but i was wrong. The way the service was since we got to the dealer was excellent till the time we got out i really recommend these two gentlemen's they really know how to help. :)


I love my Nissan Altima

4.8
barber, rilda26 on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I stop at dealer just to see cars I end up getting one, but I'm happy I did.Thanks to everyone that help me.


Still in disbelief

5
mrseducated1 on 07/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had my share of car shopping and they were all full of hope and false promises. I have never had both a salesman and manager deliver on their word and work hard to ensure that I was 100% satisfied. My salesperson was Ruben. Throughout the whole deal he was positive, confident, and determined to get the deal done. Besides, he was more positive then I was. I have nothing but great things to say about this dealership. From the time my husband and I arrived until the time the deal was completed nothing but excellent customer service. When the deal was done I was so shock and in disbelief, because as I said I never had a dealership to work as hard for me. Not to mention, allowed me to negotiate a payment that was comfortable for me, pick out the color that I wanted, choose the style of vehicle, and then take home a brand spanking new 2016 Nissan Sentra with 0 miles. Yes, you heard me. This is one dealership where it is about YOU, not the salesperson making money off of you. So, getting back to the end of my visit. Once the deal was done, my salesman and I took a photo of me and him standing next to my brand new car. Still in disbelief! He also took the time to program my phone to my car to allow me to listen to my favorite app, Pandora. Not to mention, the car came with free XM radio for 3 months. Ruben and the dealership have called me several times to see how things were going and to let me know should anything arise don't hesitate to contact them. So, for those of you who are wasting your time with the naysayers please go and see my friends out at Universal Nissan. You will be glad that you did! I sure am..


Team Nissan!

5
Jessica Rivera-Rodriguez on 07/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always been Team Nissan! So naturally when it came time to purchase a new car, I decided I would stay with what works, I purchased my 3rd Nissan Altima (in a row). Nissan is a brand that stands above the rest and I have always been a proud Nissan owner. However, I have to say that my buying experience this time around blew me away. I met Willie Mendez at the dealership after work one day, within a few short hours I was riding home my beautiful 2016 Nissan Altima. I had several questions on the equipment and a small paint blemish and my "Nissan Team" went above and beyond. They made my car better than new and took the utmost attention to every detail. I cannot say thank you enough to the team and will forever be grateful for your follow-thru and your willingness to go the extra mile. If you are in the market for a new or used car or even to service your vehicle, please know that when you trust your vehicle to them, it simply cannot be in better hands.Special shout out of appreciation to:Brett Livingston, Anthony Guiliaume, Tony Figueroa, Victor Gonzalez, Ed Thomas, Juan Grau & Jackie Trucksess Thank you for all of your help!


Great experience!!!

4.8
Sean&Misti on 07/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Such a great experience we bought 2 cars! No, high pressure. Very upfront and honest. Our rep was very patient with us. After choosing our cars, we dealt with Adriano De Oliveira for finance. He was able to call us the next day and let us know he got us an even lower interest rate, added a larger warranty and tire warranty!


Girl Frien wanted a newer car

5
George & Kathy on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A year ago I bought my Girl Friend a Hyundai Tuson 08 and now she wanted into a newer car so we went back to Universal Nissan and delt with John Dias and he was very good with sales and after we had looked at a Jeep Patriot 2015 he got us a really good deal with our trade in. He was very friendly and professional with us and answered every question that we had. All in all we bought the Jeep and my girl is very happy! Thanks John.George Robledo and Kathy O'Dell


Best dealer I have ever gone

5
Rafael2280 on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to juan crespo and fidel herrera they really help me out on getting my 2016 nissan versa. I was been denied on all the others dealers I went before coming here. Universal nissan is a great dealer I highly recommend. Great staff and service


Could't Be Better Experience

5
alice6246 on 07/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Universal Nissan not really expecting to purchase a Nissan. I was welcomed by sales consultant, Angel Rivera. Mr. Rivera exemplified what every sales consultant should be: patient, professional, product smart, courteous ,and genuine. I don't know if you realized the impact you made as a sales consultant. These qualities measured high in my purchase decision. Kudos to Robins Perez, Anthony Guillaume, and Charlie Peets who were also his champion team members. Mr. Angel Rivera, you were a remarkable sales consultant and person. Thanks to you and your team for a wonderful purchase experience! Great dealership!


Universal Nissan Experience

5
Dama2187 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a car from Universal Nissan and I couldn't be any happier with my purchase. Jonathan Virgilio was excellent! He was very friendly, patient, and helpful. Knew what he was doing and found the perfect car for me that was within my budget, the style and color I wanted. I am very happy with Universal Nissan. Everyone there was great!


My Great Experience

5
lorinette2580 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently bought a car from Pinkney i had an overall great experience. He was very courteous and professional. Pinkney really wanted to ensure I got the best deal and asked all the right questions to help me get what I wanted. Now that's what I call service! His manager Robins was also great he ensured me i was getting the best deal possible, and i did. I'm extremely happy with my new Nissan Altima ! if anyone ever visits this dealer ask for Pinkney and his manager!


Genuine, Respectful and Patient

5
Doris Borreli on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I went to Universal Nissan my anxiety level was through the roof. George Velasquez was the dealer assigned to assist me, he had no idea what he was in for. I went directly after work and knew I wanted a sunroof. He showed me car after car but nothing grabbed my interest. I told him after a good nights sleep I will return, he didn't believe me. The following day I returned rested, not only did George do his homework to get me my sunroof but he found a way to get me in a new 2016 Nissan Sentra fully loaded for the exact amount I wanted monthly. His professionalism is definitely an asset for Nissan Universal. I would referr my own grandmother to George. Above and Beyond makes a customer feel appreciated and valued. Thank you!


Above my expectations!

5
Marcos Agosto on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Me and my aunt went to the dealership for an oil change and she came out with a new car! Now We just made our second purchase with Hector Santiago. Very professional and actually listedned to what my aunt and me wanted, if you are in the market for a car I recommend you go see Mr. Santiago!!! Great job universal nissan!


My Son loves his Sentra!

5
Yola on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was so satisfied with my last purchase that we had to come back for my son's first vehicle. I was taken care by Hector and Chris they were both very patient and helpful. Thanks to both of you for making our purchase smooth.


Great experience, awesome customer service

5
saracastro98 on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience buying my car with Alex Mangual. Very kind, very patient, and an excellent seller. He listened and got me everything I wanted and needed in a car. I recommend him to every single person that's looking for a new car to buy.


Outstanding Customer Service

5
HappyCustomer2016 on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One I walked in a few days ago I was greeted by a very nice gentleman named Tommy Lee Hung. He was very knowledgeable. At first I didn't want to buy anything, however I trusted Tommy Lee Hung in leading my family and myself into picking the perfect vehicle to fit our everyday needs. I couldn't be any happier. I will send Tommy Lee Hung referrals. I've never had such a non stressful, easy process, A+ experience anywhere I have every purchased anything in my lifetime as I did at Universal Nissian on OBT. Thank you Tommy Lee Hung.


Alberto awesome sales rep

5
Cruz.G on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had an amazing purchasing experience with Alberto Santos at Universal Nissan, very professional, attentive and helpful. Highly recommend him and this dealership. Great experience and customer service.


Attentive, Personal & No Pressure

5
Syber2012 on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Universal Nissan's Sammy Zapata & Juan Crespo are amazing. They made a car buying experience simply easy, personal, attentive and without any pressure. They allowed me to make my selection and decision at a good pace and helped get a great deal on a new 2016 Nissan Murano.These gentlemen took their time and made me feel like family.I highly recommend Universal Nissan & Zapata/Crespo team.They get my 2 thumbs up!!


personal experience

5
Asofia on 05/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Love love the dealer, organization and more than anything the professionalism of the employees. I had the pleasure of buying my 2015 Juke from Hector Santiago and I can't thank him enough of how amazing he was with the one on one treatment, explains everything with major details and very charismatic person. Also, with his help of his manager Robin who also went the extra mile to make sure I had an amazing deal. Enough to say that I will be back for future deals and highly recommend this dealer and Hector as an amazing salesman.


Love my new Maxima!

5
Yola on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into Universal Nissan and was taken care of right away. Their service was the best. Hector Santiago was my sales consultant he was extremely professional and polite, not pushy unlike other sales consultants. His Manager Robins Perez also made my buying experience very smooth. Thank you for all your help. Ill definitely be coming back for my next vehicle!!


New car

5
dplaza1025 on 04/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to purchase a new vehicle and Nissan assign Mr. Robin Perez as my sale person, I have nothing but good reviews to say about this gentleman. Robin was very helpfull and polite. I had a great shopping experience with Mr. Perez.. Also josh Muniz in Finance was very helpfull and gave me great customer service in the finance dept.


Service fell flat on their face...

1
Twizzty on 04/08/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, first appointment is 4 weeks out for an armrest swap. C'mon Universal Nissan, who has the time for this? Why would a customer want to purchase a vehicle from here when the service is so bad? Disheartening


Poor management

1.8
Justin827 on 03/24/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 2.0

Bought a new car nissan versa in 2013 was a nice car for 3 years. Then had nothing but problems with it. How does your ac go on a new car 3 years old and only 44,000 miles. Think it had a bad cheap fan in car to begin with also think car had problems and management didnt care


Poor seevices

1
Mylene01 on 03/03/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We went to check our Nissan Rouge and the lady in the front desk to us to do a walk in. Well we did and they told us to leave the car overnight. And needless to say we went the next day at 4:00 pm and they didn't have the courtesy to call us for follow up. Well we went to pick up the car because we needed for work. And they didn't hesitate , to the contrary they were happy to return the car without even look at it. The service are of Umiversal Nissa. Us the worst service in the Orlando area. I would never recommend anyone to go there. Thank you for nothing !!!!!


Highly Recommended!!

5
Angie Rivera on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last Wednesday I visited the dealership Universal Nissan. Mr. Daniel Santiago was so helpful and professional. He went above my expectations. Thank you so much for all your help. I highly recommended Mr. Daniel Santiago and the dealership to all my family and friends.


AMAZING service!!

5
Roxanne on 02/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just wanted to say thank you... You guys were amazing specially Jose & Patrick... Patrik was my salesman today and WOW he was amazing,patience, he understood ever need and want and he was just amazing he made us feel comfortable and he worked with us on every single detail every steo of the way...Thanks for such an amazing service I would totally recommend this place to friends and family and obviously Patrik who did everything for us and his great manager Jose who also did miracle for us :D Thank you for making my first car so special! !


So HAPPY!!

4.5
NancyPhil on 02/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I just wanted to say thank you for your help when we bought our Juke!! We love the car and everyone was so nice! We would definitely recommend your dealership to friends & family!!Nancy & Phil


don't honor what they promised.

1.6
migui on 02/11/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

When I purchased my Truck on 2014 they told me I can do a car wash when needed. I did use this service at least every other month for about 1 1\2 year. Suddenly they stop offering this swevice without advise customer. Service manager was arrojan when I try to get and explanation from him. I did ask for general manager ans and what I got a worse customer oriented person. He told me that it was a courtesy from the dealer and they were not obligated to do that. It looks that service department it is a contractor company that don't really care service after sales. I had been doing all the maintenance with them, knowing that they are expensive but not any more. I really don't like they are aptitud. I wont recommended this dealer to any relatives and friends just because of their service department.


Car dealer or preacher

1
Brandon14 on 02/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I visited this Nissan dealership looking to purchase a new vehicle. I was assisted by an older guy who seemed more interested in talking about God and gender roles to me (even after I told him I wasn't a Christian and did not attend church). The experience was horrible, he took me to a vehicle I didn't even like insisting that this would be more "feminine" of a car for me. This dealership wasted two hours of my time. Not to mention I was made to feel very uncomfortable with this bible thumping car salesmen. A friend of mines also had a horrible experience in buying a car from this Nissan as well. Purchased my new car from Kia right down the street where the experience was so remarkable I brought 2 more friends who are looking for car. Don't let these fools waste your time here.


Customer Service & misrepresentation

1.8
Ddamedeo on 02/05/2016

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 2.0

I've called many times about my vehicle that was purchased in Nov 2015....many issues and promises not kept and no return calls to find out what is wrong!! They totally don't care or have customer follow up after the sale...I will not ever do business with them or refer anyone!! Beware!!!!


excellent

5
marcela toro on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am really happy with the sales experience. Mr Santiago and his manager robins went above and beyond. I even got my car delivered to my house!!!! I would recommend universal Nissan to anyone out there looking for a great experience. Thank you hector and robins, you made my car buying experience easy!!! A+


Best Sales team in Orlando, treat us as family members

5
Escalona Family on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were looking for a new mini van for my mom, stopped by at Universal Nissan, and between Chris Oliva and his manager Robins Perez, we received the best service in town. A deal better than what we are looking for...ee are customers for life!!!!


Great customer service

5
MichaelWilson on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with John Booth and Ralph Simon and the customer service was excellent. everyone at the dealership was looking to get me exactly what I was looking for.


Chris was great

5
Mimster06 on 12/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris made everything happen that I wanted to happen.got my new Juke no money down at the payment I wanted.he went and picked up my car in Melbourne which was great.Brought my girlfriend in for a new car and her made it happen for her also.


AMAZING EXPERIENCE!!!!!

5
jennelfox on 12/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been putting off getting a new car because of my last experience at a different dealership. Chris made everything so easy with no pressure and made sure I got everything I wanted! I would highly recommend universal Nissan and Chris to anyone in the market for a new car! BEST EXPERIENCE EVER!


Exceeded Expectations

5
MrHappy on 12/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could not be happier with my decision to visit Universal Nissan. I bought a brand new Nissan Rouge with the help of a wonderful sales associate. I was more than satisfied with my assistance for the purchase. One of the best customer service experiences I have ever had. I left in my car with a beaming smile on my face.


Disappointed Customer

1
Disappointed Customer on 12/28/2015

Overall Experience: 1.0

My husband and I purchased a car on 12/27/15 from Universal Nissan and we were told that we would receive a $25 prepaid giftcard for test driving a car needless to say not only did we test drive a car but we purchased a car. My husband called the sales person the next day to inquire about our giftcard and we were told that they wasn't going to honor the giftcard because we didnt sign up for it in the internet before coming. That was the craziest bunch of bull crap I have ever heard especially when we was never told that in person when we filled out for the giftcard in the dealership and received a redemption code. I will never do business with Universal Nissan ever again. Its really not about the giftcard its all about the principal on how they made up rules that was not in writing and they did not honor what they are advertising. I feel as though they pick and choose on who they want to honor the giftcard for. This place is a Customer Satisfaction FAIL !!!


New Car Purchase

5
Eslaine3294 on 12/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great car buying experience at Universal Nissan. From the minute I walked in I was well taken care of. I left the dealership with an extremely large smile and the Keys to a brand new 2016 Nissan Altima. Between sales rep Chris Oliva (who was incredibly knowledgeable, patient and very personable), Sales Manager Chris Green (who was able to approve a great deal for me) and Finance manager Chris Keller (who was able to help me stay within the budget for my monthly payments) I could not have asked for a better group of people to help me get exactly the vehicle I wanted and within my budget. Thank you. xoxoxo : )


Now This A Deal

5
Adri79 on 12/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I will never buy a car anywhere else, from start to finish these guys treated us soo well, and exceeded our expectations on price and monthly payments! Thanks Chris from Down Under and Jay V you guys are a great double act! Merry Christmas xoxo


Very expensive

2.4
Justin827 on 12/18/2015

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 3.0

Bought my car hear. Had it for almost 3 years. I love my car and everything the only reason i let them do my oil change is because its under my warranty. Othervise there maitence is very exspensive. Everytime i go in for a simple oil change they try to say you need this and that done. Like this place doesnt make enough money


great experience

5
allidoiswin on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment we walked in the door, they were very professional. We didn't think we were going to be able to drive off the lot that day, but Paul Goodwin went above and beyond to make it happen. If anyone I know is looking to purchase a vehicle we would definitely refer them to Nissan.


Very accommodating and friendly.

4.4
Sirfalcon on 12/17/2015

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I give this rating be because many dealerships will just try to make a sale. Hector Santiago was very patient with me understanding my budget and what worked for me. Also very knowledgable about the Products. He continues to check on me even after the sale was completed!


Simply the Best!

5
Sandy R. on 12/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a customer of Universal Nissan since 1990 (was Action Nissan then) and just took delivery of my 9th car from them, a 2016 Maxima. I have always been treated as a valued customer and never just another sale. The entire staff is friendly and many recognize me by name when I come into the dealership. Hector Santiago (V.I.P. Sales) has been my sales person 3 times in the past 12 months - 2 cars for me and one for my son. As a woman, it is refreshing to be taken seriously as the decision maker, without having to have a man present. I have always received a great deal - price, trade in, interest rate which I have negotiated - and not being asked if I have check with my husband, and without high pressure tactics. The finance department is professional and efficient. I highly recommend this dealership to anyone looking for a Nissan. I am a customer for life - 25 years and counting.


Excellent Staff

5
carguy juan234 on 12/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recommend Universal Nissan to everyone. Juan Crespo and Robin Johnson helped me get my car. As soon as I walked in I was greeted and acknowledge. Great customer service, they gave me their undivided attention. They answered any questions I had and helped me feel welcomed. They helped me pick the right car that was best for me and made me feel comfortable and made sure I was taken good care of. I highly recommend them for future business.


Fun to shop for a car here!

5
Kate on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very pleased with my whole experience at universal nissan. I didn't spend time waiting around to get the deal done. The staff was knowledgeable and easy to work with! Love my nissan!!! Would recommend Chris to anyone! He is honest, upfront and doesn't waste your time trying to put you in vehicles that you would never purchase! Norm (in finance) was the most organized and informative finance guy I have ever met. He was thorough and personable and genuinely kind. I also got into a brand new car for a lower payment than my trade in. Very happy customer!


I love Universal Nissan

5
Msantos on 11/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I normally don't write reviews, my expectations were beyond exceeded. I was shopping around for a new car for one week not knowing what I really wanted. I just knew I wanted a new car. I was very overwhelmed and heard horror stories about car shopping. Needless to say I was nervous. I went to several dealerships and I must say I am so thankful for walking into Universal Nissan. From the moment I walked in I felt welcomed from the staff. Robins was my salesman. He provided me with exceptional service. Robins was very informative and made my car shopping experience enjoyable and easy. Anthony helped get me an amazing deal. Norm made the paper work process stress free. I love my car! Big thank you!! I love Universal Nissan and would recommend anyone to go there.


Great Service!

5
SantosN on 11/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in need of a new car (badly) and went to Carmax (only because my credit isn't too great an I didn't think I'd be approved anywhere else) but, then my sister stopped me and sent me over to Robins whom sold her a car a few weeks back..... Best decision I made! Robins was super helpful as was Chris and Anthony. I would recommend Universal Nissan to anyone looking for a good car, good service, good deal and a good laugh!


Excellent Experience!

5
Deborah R. on 11/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alexis Mangual made the purchase of my 2015 Altima S, a very smooth purchase. He is extremely detail oriented took his time to explain every feature that the car had. There was no rushing here and I appreciated it very much. The agreed upon pricing that was solid through to the end. I very much appreciate that! If you stop by this dealership ask for Mr. Mangual you will not be disappointed! I give him 5 stars hands down!


Nissan is the best

5
weaver on 10/31/2015

Overall Experience: 5.0

So I made the decision to get me a new ride and universal was my second stop. I'm glad I came across true professionals like Juan and Fidel , they put together a great deal on my new Altima and I couldn't ask for more.


Patrick and Universal Nissan are AWESOME!

5
BoydK64 on 10/14/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2015 Nissan Rouge from Patrick Brabec and have never been happier with a car buying experience or vehicle! If you go to this dealership, which you should, be ready for a pleasant experience vs. others in the area. I won't be in the market for another vehicle for a while, but would recommend this dealership and Patrick especially for anyone who is looking for a new or used vehicle.


Awesome customer Service

4.6
Lcorrea on 10/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Chris was very helpful and determined to help me the best he can. He went above and beyond to give me great customer service. He answered all my questions and was really knowledgable. My experience was great and will definitely continue doing business there.


Yes, I Will Be Returning

5
Sully117 on 09/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was content with my overall visit, we all know how monotonous multiple trips to different dealerships can be. Universal was thus far my favorite thanks to the staff.


PLEASE READ THIS REVIEW BEFORE DOING BUSINESS WITH UNIVERSAL

1
newmr015 on 09/29/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

If you are looking for a business that will rip you off, then Universal Nissan is the place for you. I had my car "fixed" at this location for $835, only to brake down 5-miles from the dealership - with the exact same symptoms. I guess that sensor wasn't the problem after all! What did they do about it? Absolutely nothing except tell me that I needed more repairs off their rap sheet of suggested purchases. Except, they couldn't guarantee the new repairs would fix the car. No thank you! I'm not going to let you replace the whole car letting you guess what is causing the problem. What was really telling was listed on the "recommended" repairs they put low tread down for my tires. Tires that I purchased 3 months prior. That shows you they are out to make money off you, even if it means lying.Not to mention you get the feeling it's the good ole boys club at this location. Every time I was there, they were more worried about talking with each other than helping anyone out. You had to seek them out for assistance and when you did, it seemed like you were bothering them.So my plea to you is don't walk, but RUN AWAY FROM THIS BUSINESS!!! You will be thankful that you did.


Poor Customer Service!

1.8
Mel15 on 09/28/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

The car we bought early this month is great, but this place lacks in customer service. We have never seen poor customer service at a dealership until we came to Universal Nissan. Every time I call they ask who I like to be transferred to instead of how may I help you. Every time we call and leave a voicemail, no one calls back with an answer to our questions. We have left many voicemails to the sales agent Philip, and finance manager Josh at Nissan, but no follow up calls have been receive yet. We have gotten the run around ever since we started the buying process early this month. We had to drive up to the dealership multiple times because they failed to have us sign certain documents, and wasted our time which we value you the most. I feel like something is screwed up somewhere in the system, and if we can't get it right soon further action may need to be taken.


Friendly

4.2
Adriana12 on 09/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 3.0

My sales reps was very professional and friendly. I was the one who was inexperienced in what to do, They did their part of making me feel like I was getting a great deal. When I cam e home and had time to shop around I realized I got screwed on my vh. Price. Don't get me wrong I am only upset at myself. This is a good dealerships.


Excellent service

5
ramirez74 on 09/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alex Mangual he's amazing at this jobs. We have been very satisfied by the service provide. I recommend the dealer for everyone I am happy


Poor repair service after you buy their vehicle

1
SadieSue on 09/05/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My NV 200 Cargo Van year 2015 by Nissan entire IT package went out.I have been trying to get repaired by Universal for 2 weeks. They said it would take 2-5 days for the part to come in. Its been nearly 2 weeks now. I call the service rep that I was dealing with and he said it is coming and would call me Saturday, Sept 5. I never heard from him so I called him and left a message on his voice mail. He never returned my call. So I called the Service manager. He too did not return my call. I called the dealership and asked the name of the person that owns the dealership and asked if he was in. They said no he wasn't in but would not give the owners name or number.This vehicle is a lemon since the IT package is already gone out. Stay away from this dealership.Rotten service.


Exellent Service

4.8
Remi88 on 09/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We have been very satisfied by the service provided, and everyone at Universal Nissan has been helpful, kind and professional. We strongly recommend them! 5-star service!


"Always Excellent Service"

5
Tiger52 on 09/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 2012 Rogue in for routine services as usual that day. As always I'm greeted with a warm friendly smile as well as a willingness to assist my needs and concerns by Francisco in Service Dept.. While waiting for my car to be service Jonathan V. (Sales Dept.) walked over to say hello.Jonathan V. took care of a dear friend last year with her new car purchase (I was there during the process). I wasn't there to purchase a car that day, However, I already decided that my next car would be a BMW (USED) from CarMax. I previously owned and purchased several cars with them in the past. Several moments later after saying hello Jonathan ask , If I'm ready to trade in my Rogue.. I said No, I'm going to get a BMW soon and I'm not interest in any other car. AND he replied, I Got Something BETTER than a BMW.. Then he ask me: What color do you like? I replied. Silver. He said, I will be right back and you're going to love this.It only took him a few second to introduce me to "The 2016 Maxima".. First let me just say: I never, ever, ever been attracted to nor drawn to a Maxima, until now!! The 2016 Maxima is beautiful in every aspect of it's inner/outer designs and technology . As for as the driving aspect of this car is incredibly fast, smooth, sporty (for it's size), and while the turn by turn ratio/steering hugs the road with much love and safety.. I knew I would purchase this car the moment I sat behide the wheel. Jonathan was absolutely Right!! The 2016 Maxima is Better than a BMW.. Thank you for a Beautiful car and a Beautiful Experience at Universal Nissan of Orlando..


Great experience

5
TKemp on 09/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jonathan is amazing at his job. I expected to go in and deal with a pushy sales person that cared more about their commission than my pockets, I was pleasantly surprised. Jonathan was far from pushy and made sure that I drove away in a car I loved without breaking the bank. Truly a sweet heart....Joshua Craig was pretty awesome as well. All and all they made my car buying experience a lot more pleasurable than I thought it would be.


Great and helpful

5
Araceli on 09/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been shopping for a new vehicle but was undecided so I simply went in for a oil change on the 2013 Altima I owned. But after speaking with Jonathan he helped me narrow down my options and I picked the a new 2015 Sentra... He was a great help with showing me the new features and options that were available.


Great dealership

5
awarehime on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a pleasure working with Jonathan. He listened to our needs and found us the perfect fit our family within our budget.Would recommend Universal Nissan to all our friends and plan on returning to purchase another vehicle in the future.


First Class Service!!!

5
Mizamiraa on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris R. & Jon V were an amazing duo! They helped me find a car that fit my budget and really went above and beyond making me feel comfortable. They have quite the dynamic which made my time with them entertaining. Usually car shopping is a long drawn out process and very informal. They made it fun! Adriano the finance guy was great too! He worked with my budget to help me find a Payment plan that wouldn't break the bank! I am looking forward to upgrading my vehicle next year with them. I'm also sending my parents to see them since they are looking to buy a new vehicle. I told them the service is amazing and so was the process. In and out with my new versa!!! Woo! Thanks fellas! -Amira a.


Great, non-pushy car buying!!

5
Malastron on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jonathan Virgilio was amazing, friendly, and patient. Made my car buying experience fun! I was worried about financing, he helped me through it all. Very satisfied with my car and service.


Best experience hands down

5
Jmcantres on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Roman is the truth . He helped me and got me what I wanted since I walked in . Friendly and helpful don't say enough about him . I definitely recommend everyone to see Chris Roman


Perfect outstanding job

5
Alexyabier5299 on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm so happy whit my new car thank Hector Santiago for your patient and for your service thank Universal Nissan for your business thank


excellent customer service

5
ThankYou on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am not a fan of dealerships, but this time it was actually enjoyable. I had an awesome salesman, and they have a cafe! Chris was very kind and knowledgeable. He actually listened to my concerns and addressed every question. Very happy about the experience and outcome. Will recommend.


Great experience

5
Happycustomer on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Despite the not so great Florida weather, Chris Oliva was patient and helped me find something that fit my budget and style. I'm very pleased and will definitely recommend him to anyone!


Outstanding experience!!!!

5
78santiago on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently went to Universal Nissan just to look around and ended up with a brand new car. I was very satisfied with the service and staff. Robins was very professional, patience and knowledgeable . He explained everything about the car. The process was very easy!!! I'm super happy with my recent purchase and will recommend to my family and friends.


Great Experience Excellent Customer Service

5
Christina S. on 08/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in being skeptical due to previous bad experiences with dealerships. I really didn't have high hopes of coming out with a car because of my credit situation. Carlos Villamil was the sales associate who helped me and I must say he went above and beyond . I was extremely happy with my experience.


Fast, easy & excellent

5
Kgray89 on 08/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased an Altima in 2014 and was interested in exchanging my lease to purchase something bigger. I went in for an oil change and left with a 2015 Rogue :-)! The service was amazing, especially with a 10 month old with me the whole time. Alberto was able to get me a great deal and work with what we were looking for! I would def. recommend a Nissan to anyone- especially coming from universal Nissan!


Exceptional Experience

5
ciris12 on 08/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased several vehicles throughout my life, but have to say that buying a car from this dealer has been by far the best. Super friendly staff, neat facilities and fast service. After being rejected by another dealer who offered all kinds of perk but couldn't approve me, I went to Universal Nissan and did not have to be there all day, the process was fast and painless and most importantly, I was approved. Alexis Mangual (salesperson) was exceptional! He explained everything about the car I needed to know, guide me through the process and helped me get the car I wanted. He went above and beyond to help this deal happen. His manager Deya, and Finance person Josh were extremely helpful and friendly as well. I walked out of there with a brand new Nissan Altima with a special edition package. I am super happy and will recommend to my friends and family.


car shopping/brought a car

5
martin1983 on 08/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into this place saying I'm going in without a car ...I'm coming out with one. And that is what happens. Car!


Unethical practice

1
yolla_12000atyahoo.com on 08/07/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I am a teacher. I went to get a purchase order for the residual on my lease. the lease clearly states the fee is $300 for purchase. they added on $789.00 for Dealer Pre-Delivery, even though I have the car already. After I presented them with a cashier's check, they tried to pull their own loan and deceive me into signing for one.


amazing experience

5
streetreadyrider55 on 08/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

this is my 2nd vehicle that I have bought from them and the service and treatment was execptional once again. this first vehicle I bought was from josh craig when he was a salesman now he was the manager and took care of me like I was family. I really appreciate how he goes above and beyond to make sure that I am happy. I highly recommend josh to anyone that wants a car.


Exceptional Dealership

5
h_britt on 08/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been getting my Altima serviced here for 2 years, so it was my first choice when looking for a new car. Patrick listened to the features I needed in a new car and was able to make multiple recommendations. Once I found the car I liked, he was able to get it in a price range I could afford. I could not be happier with my new Rogue!


Great customer experience

4.8
Mikewillmademe on 08/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went in just browsing and no intention on actually taking my time and shopping, after a short while I noticed myself speaking with a wonderful gentleman named AHMAD. Long story short he actually treated me unlike any car salesman has before. He was very nice and straight forward and actually took his time with me and before I knew it I found myself in a new car. In all buying a car can be very difficult and stressful and its nice when people are just treated like people. Ahmad Karain was amazing.


Exceptional Service

5
Evas on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was at the Universal Nissan Dealership on OBT and spoke to Joey Cruz. The minute I walked in he made me felt welcomed. Joey was very professional and informative. I was very impressed with the quality of service he provided as you do not usually find it in many places.


Great experience

5
Vicki on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Deya and Keith were extremely patient and nice. Please send your friends and family here. This is a great establishment. Thanks Universal Nissan for the great deal!


Excelente experiencia!

5
La_ciberr on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent experiencia!Nunca olvidare el nombre del joven quien me atendio;Angel Rivera.excelente servicio,una ayuda incomparable,despejo todas mis dudas y ahora tengo el auto de mis suenos el cual se ajusta a todas mis necesidades,las cuales le di a conocer a este vendedor.Recomiendo 1000 por 1000 la utilizacion de sus servicios al igual del soporte prestado por Joshua Craig Totalmente encantada!


I had hopedul thinking

5
happy cust on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Albero was ghe best I didnt think I could get in my new car but they made it happen. Thanks so much guys you guys rock


Alsome job

4.6
Jonny on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Gerald i have to give thanks to. As soon as i walked in the doors i was amazed i thougjt i was gomna get attack as sso as I parked. Not hear yhabks for all the help with my new Altima.


Trully the better way to buy

5
Shak3ra3 on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I first started looking for a car, I dreaded the idea of stepping into a car dealership. Alberto was a pleasure to deal with. He helped me find the right car for my family and in our budget. I will always recommend Universal Nissan to everyone in a need for a car. Thank you!


Amazing Salesman!!!

5
_eiranz_ on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Universal Nissan provided me excellent customer service. I visited Universal Nissan looking for a new or used car and Alex helped me to found the perfect car for me. Great experience and high recommended!!!


Excellent customer service

5
Daria on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had recently purchased a Nissan Sentra from universal Nissan. The staff was very friendly and welcoming. Josh Craig was very helpful. I would definitely recommend universal Nissan to my friends and family.


Thanks

5
Thanks on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have to really thank really go out my way and thank willie with my new car purchase. I don't really write reviews but he really helped me .


Great

5
Pops on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Angelo was so patient with me he really help us out and with the credit union help us out too. I will tell everyone to go see him.


Awesome Experience

5
BellaMariposa08 on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Philip worked with me through the important process of purchasing my new vehicle and he was simply a pleasure to work with. My situation was not an easy one but he made it happen, he is awesome. Mazine made the financing process a breeze and was also a pleasure to work with. They were both very courteous and professional. Definitely two great assets to have in any company.


Great experience

5
versachick on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to universal nissan and was amazed on how the experience went.Juan made sure I got the deal that best fit my budget.Thank you so much


In love with my Altima

5
Dulcerdgz on 07/31/2015

Customer Service: 5.0 Overall Experience: 5.0

I'm a regular client of universal Nissan by now. In the past I purchased a pathfinder and I came back a few days ago to lower my payments. With the help of Fidel Herrera and his manager Juan they made it happen. I'm really thankful they took the time to Listen what I needed. I'm satisfied with my Altima I'll definitely recommend this store


Came in just to look

4.8
nissan1234 on 07/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

came in to look for a car for my daughter. when i walked in, i wasn't pressured to work with a salesman and was just free to look around. i came back the next day and worked with john. john showed me the car and the price was more than fair. i bought that day. thanks john!


Bought my first car!

5
newcar! on 07/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a family member buy a car from Universal last year so I decided to try going there myself. What a great decision! John helped me find the right car, and in combination with the CFE sales event, helped me get an interest rate that is just crazy good as a first time buyer.


A team of true professionals

4.8
Newsentranelson on 07/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Universal Nissan surely gets an A+ From my family and me. From the moment you walk in until you are handed the keys of your new vehicle they go above and beyond to help you and make sure you walk away satisfied. My sales person George Velasquez was amazing, courteous and knowledgeable with all the vehicles details and features. I would recommend this dealer and it will be my place to shop for cars from now on.


Alexis Mangual Sales Associate

5
Jesluis18 on 07/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went with my daughter to buy a car for her and we had the pleasure of being helped by Alexis Mangual. I had never felt so comfortable in a dealership. He was great with both of my daughter's, very pleasant. I never felt pressured.. We got there around 5 pm and do to some unexpected issues we almost left, but Alex never gave up. He kept on trying until he was able to get us a great deal. The doors closed at 8 and we were still there. 9 pm came and he still took his time and showed my daughter everything about the car. We never felt like we had to hurry up and go. The experience was so wonderful that I would recommend Alex and Universal nissan anytime. GREAT SERVICE!!!!!


Great Service !

5
LaurenV. on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Oliva is awesome ! Even though I did not end up purchasing he was so kind and genuine. He really wanted me to get something that I was happy with and was best for me. He took his time and was very patient even though I wasn't ( its a lengthy process ). I defiantly recommend anyone going to the dealership to go to him !


Excellent easy fast.

5
Jeanca20 on 07/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service, excellent selection of vehicles salesman was very helpful and knowledgeable made the process fast and easy Will recommend this dealership to everyone I know!


Great dealership

5
Gomez,Andrew on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a really great experience here. My consultant Keith helped me out a lot and was giving me key points pin how to get a car and worked with my credit


Great service!

5
johnbryanduvall on 07/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Robins Perez really helped me out. Originally, when I had purchased my old vehicle, the guy I was working with pushed me into something I didn't want and a price I wasn't happy with. Robins made sure that my second time buying a car was enjoyable and well-spoken. He even helped me get a great deal!


Amazing Service

4.8
Yamitzavc on 07/18/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Philip Jean-Baptiste thank you so much for helping me with the new car sales and thank GOD for this new opportunity in my life.


Loving our new Nissan Sentra!

5
Erika Cruz on 07/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were interested in a new car. Had a 2010 Honda Civic. Had been to Honda late last year and it was a HUGE waste of time. We decided to wait. Heard about a promo with Honda again in July. Told them NOT to waste my time. This is what I wanted with NO money down. Kept asking but what if you had to what if it were this price instead. I again stated my goal of price and no money down. I said if not doable don't waste my time. Came back with an offer too high. I was ready to walk. I was told they wanted to see how committed I was. Really?!?! Are you serious??? So I went to go and I was followed out with him saying why not test drive the car, etc. I said no.My husband always wanted to check in with Nissan so we did and met Alberto. A very personable nice guy. I told him our experience and price and to please not give me the run around like Honda. Car was sold to us in less than 45 min if that because we test drove it. No back and forth deals, no waste of time and we love the new 2015 Sentra with NO MONEY DOWN and in our price range. It's roomy and drives great. I get the whole sales game but don't play with people that tell you that they don't want to be played with. Been there and done that and that is not how I do business and neither does Nissan . I'd say go there and check them out! Ask for Alberto!


Wonderful experience

5
KTKAIL on 07/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted immediately by Sultan and shown a vehicle I really liked but was not quite perfect. Jonathan then walked me over to the Hyundai side where I found the perfect car. I really liked the option of 2 dealerships in one. Will definitely recommend Jonathan and Universal.


Bought an amazing vehicle from an amazing dealer!

5
Rodzilla81 on 07/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to look around and ended up falling in love with a 2015 Rogue! The vehicle is fantastic, and I couldn't have asked for a smoother sale. If you're looking for a great salesman, hit up Jonathan Virgilio!


fun and easy

5
Juke man on 07/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The type of service is second to none. My sales person was eager and willing to help. His knowledge of the cars was great. I'm a repeat costumer and all ways come back.


Great experience!

4.8
MariaO on 07/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Nabil was very friendly and helpful. He worked very hard to find us a vehicle that matched the criteria that we were looking for. Nabil is great at his job.


My Nissan Experience

5
Carlos Silva Jr on 07/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Really loved the experience at Universal Nissan, Sales Rep. Frank Guerrero was great, very patient, willing to show all features and vehicles we requested to look at. Everyone at this dealer was great and courteous. From Rep. to Finance. Thanks for the experience, PS. bought my second Nissan from this dealer within 18 months. Thanks guys.


Extremely blessed!!!

5
Jeannefarah95 on 07/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I walked in, to the moment I banged on the gong, I got amazing service from every employee. Sultan Bash really made the process so STRESS FREE and Juan Crespo assisted in making me comfortable with my decision. Josh Muniz explained my paperwork in detail with a smile and Anthony Guillaume help with such an amazing deal! I love Nissan!


Thank you!

5
Alberto on 07/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Philip services was above and beyondHis willingness, enthusiasm and technical knowledge made my experience very pleased.People make thousands of small and big decisions ... he made the difference when a purchased my Nissan!


Best Sales Rep

5
Gigi on 07/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Chris was very polite and professional, He understood our needs and dealt with us according Norm was also very professional and understood my needs as well. I loved eating a healthy meal instead of out a vending machine. The environment was clean and relaxing as well.


Upgrade

5
Stacey0730 on 07/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Service was impeccable. All parties were nice, patient and made the experience enjoyable. Thank you for the kind service you presented. Stacey Ann and Theresa ??


Excellent!!!

5
Mr. Jones on 07/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience Sultan and Juan Crespo made my car experience very pleased and easy!! I definitely recommend this dealership. Great environment and friendly. The process was fast!!


Great service

5
Alan on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hands up to one of the best experiences I ever had purchasing a car ,The Sales manager Deya and the sales person Keith helped me purchase a brand new Altima and made it affordable by giving me 0% and an exceptional discount. I left happy and I will send my mother to purchase a murano from them


Sales

5
Cindy86 on 06/30/2015

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've always Heard of horror stories when it comes to purchasing cars. My experience at Universal Nissan was everything but. Thank you Alberto from making it happen and delivering awesome customer service at the same time. You have my business for life.


Considerate.

5
abrahamagrlll on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in last weekend from my car search. Went to 2 other dealerships before I went to Nissan. My experiance from the first 2 dealerships felt I was arguing with my wife not getting what I wanted within reason. With me feeling like throwing the towel in for the day frustrated, I needed to go to the last dealership nearby since not from the area. Upon parking a salesman by the name Gerrard approached and open my door for me with 2 waters for my wife and I. Nice gesture for after what I went thru at the other competitors. Talking with Gerrard he ask me what I'm looking for, what I want. Gerrard told my wife they have nail salon inside where she can relax get them done for FREE. Genius idea because around her I can't think. The selection was vast and Gerrard was knowledgable with all my questions with a quick response. I suprisingly saw the car that fit our budget and options. Going inside I was also introduced to another salesman after finding out he was a manager by the name Josh. He asked me about financing and I told him I did mine thru my bank. After giving him my information he mentioned he might be able to get me a better rate. He came back with almost 2 pts. lower what I had. The staff came thru, very pleased and never thought I would have the experiance I had at a dealership. I normally don't do reveiws but felt this testimonial had to be heard. Thank you Nissan see you in 4,500 miles for my first oil change.


love my new rogue

5
francia on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walk in, someone gives me personalized attention right away. The salesperson fidel very suuuuper easy for me, I test drive the car, and as soon as I say I want it, I see someone go out there and take the car to the back so no one else can even sit on it. he gives me all the financial options I could even think of (some so good that I hesitated to take), sets me up for a great warranty and service, and handles everything in just one hour! I can come back in a couple of days and pick up my car washed, waxed, with plates on it, and they'll even take care of returning my rental!!!


Customer for Life!

5
mooret on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After being hassled at other dealerships and just tossed around so they made even more than they already were, I was about to give up. I went to Universal Nissan and Alberto was first to approach me. He was sincere and considerate when it came to meeting my car needs, comfort, and budget. Alberto also introduced me to his manager, Josh Craig. Both, Alberto and Josh, made sure I was happy before I signed any papers. If you want to work with someone who isn't the "stereotypical" salesman, ask for Alberto Santos and Josh Craig!


Easy and calm

5
Cathedral on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the second car I have bought and Keith had made it so easy for me to pick the car I wanted and be able to just drive off


Used vehicle inquiry

5
Trsmurphy on 06/30/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I inquired about a specific used vehicle that I am looking for. The sales rep was very helpful. Took my information and keeps me in the loop on what he finds for me.


First car

5
Eyadgoinham on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience buying my first car. was quick and easy and expect to return for future cars. Thank you very much it was highly appreciated


Fantastic Experience

5
Styles D. on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was treated with such kindness working my sales associate (Shawn), that I had almost forgot I was purchasing a car because of how pleasant the experience was. The staff seems to be highly knowledgeable and things were done in a timely fashion. It seemed that the sales associate was directly trying to cater to my needs and what would work best for me as an individual. I would definitely purchase another Nissan from this dealership. I think they have earned themselves a lifelong customer. Thank you Universal Nissan.


Outstanding Experience!

5
Mel B. on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went above and beyond to make sure I was satisfied and well taken care of. Very courteous, professional, and knowledgeable. Thanks for all your help!


Exceptional service

5
Langley on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased my car in less than 2 hours. I was able to drive off with a brand new Sentra with a payment I can afford , thank you Deya


Love Nissan

5
IsiB on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Amazing! They have a lot of product knowledge and help you from the 1st step to the end. They make the process very easy even for the first time buyers. Thanks again.


Sales

5
Very happy on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe Cruz was wonderful him and adriana help me get into my brand new Nissan. They gave me the best experience ever and this is my seventh new car.


My opinion

5
Yezetnia on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I came in I was greeted nicely and professional. J.R was the sales rep. That helped me find my dream car. He was extremely nice and very helpful. After I got into my car accident I thought I was going to end up in a used car because that was all that I could afford but he took that option away and put me in a brand new car!!! I was soooooo happy and Im glad he helped me.


Amazing

5
Mkone5 on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

J.R was amazing salesman. As soon as I walked in I was greeted very professionally and nicely. He helped me find a car that fit me.


Definetly coming back.

5
Ivypr4 on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As soon as I walked in I was greeted by Alexis Ortiz, He talked me through a couple of cars I took his card. I know that when I'm ready to take the step I can trust him. Expect to see me soon!


What a deal!!!

5
Tishas34 on 06/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are interested in great customer service this is the place to come!!!! Chris and Joshua really took care of all of my needs and I did not feel intimidated (especially being a woman). I got the car that I want and I am completely satisfied. Thx guys!!!!


Unbelivable

5
saltares7310 on 06/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

we have been shopping for a car for quite some time,have been to chevy hyundai dealerships and a few other areas but never had the warm greeting as Ahmad Karain gave us upon entering the Nissan Dealership the gentleman was very precise in his presentation and charismatic we got along well to make a long story short we are now proud owners of Nissan Rouge Gorgeous enjoying every moment THANK YOU


Excelente

5
Mayra77 on 06/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Un trato excelente .. Rapido muy profesional .. Y me ayudaron mucho .. Lo voy a recomendar en mis amistades de verdad gracias me siento muy contenta con mi cambio de carro ..


Great Customer Service

5
j_starm on 06/25/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I walked in this dealership thinking it would be the same as all the other ones. I was helped by Ahmad Karain and was shocked at how great my experience was. He made me feel like he was willing to spend all day with me and cater to all my needs just to find the right car that fits me. Ahmad was more than helpful and truly made my car buying experience a lot better than I thought it would be. I will definitely be back to this dealership when I'm ready to buy my next car again!


The best experience , I received the best service

5
Kluke15 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I gave that Raiting , because John Virgilio provided me excellence service , I cannot believe , that I went for service for my old car and left the dealer with my new Nissan Sentra , he was very patience with my .


Very pleasant purchase!!

5
DRivera on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to thank you for the outstanding and exeptional service I received from Jonathan Virgilio and the dealership. He was very professional, informative and I felt very comfortable dealing with him. My interest and needs were addressed. I will highly recommend your company and service to others.


NEW CAR

5
salim2015 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

John Vigilo is a dedicated sales person i purchase 3 vehicles from him i also refered my father and few co workers he is great at what he does he is very patient and workes with the right budget to fit your lifestyle.I will definitely go back to john for my future vehicle purchase.John Vigilo is an amazing person it was an honor to work with him ,


Great experience

5
Valentina26 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Roman is a great sales person, He was truly helpful and explained everything in a way that we understood everything. I appreciate his amazing support and help with the whole process of buying a new car. I was 100% satisfied, My experience was the best that it could have possibly been, I won't go anywhere else for the rest of my life.


Quick and Easy!

4.8
Elsa5 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I've been going to this dealership since 2012. I bought my first car here and did a trade in for a newer car here as well. The process was so quick and easy. Jonathan Virgilio was my Sales Consultant he is awesome! He was so helpful and knowledgeable. Honestly the best customer service for sure!


Great experience

5
Lauracobo12 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall great customer service, I am extremely happy with the help I got. I was a first time buyer and was given everything I needed and more to help me with my purchase.


Oustanding Overall Service

5
hardworker1 on 06/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to sincerely thank Willike Mendez for his superb customer service during my recent experience in purchasing my Altima with Universal Nissan. Wille's professionalism and knowledge were nothing short of outstanding. I will definitely recommend all of my friends to purchase their next vehicle at Universal through Willie.


From me to Chris Oliva

5
Cargirl1283 on 06/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you Chris Oliva for the wonderful opportunity you have given my family and I to own such a beauty. We couldn't appreciate you & Universal Nissan More.


Excellent Five Star Service

5
Starwarsgal on 06/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can't believe I wasted my time with other dealerships. I had some bad experiences with other dealerships already. When I called them looking for a black Nisan Rogue, they told me what they had available. Louis C. Joseph helped me. Can I just say how incredible he was? How helpful and knowledgable? Wow! I told him what I was looking for and my budget. I told him about my bad experience at another dealership, and he just was kind and amazing!!! The entire team was amazing!! Thank you so much for making my car experience a great one. I will be referring everyone to you!!


Excelence at it's best.

5
BONITA on 06/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alberto Santos was the most friendly accommodating caring, considerate salesman we have ever encounter in our 55 years of car shopping ,He went out of his way to see that we were comfortable and not pressured in anyway while informing us of every detail and making sure we understood everything explained to us. He made us feel like we were his parents and wanted nothing but the best for us. I would send all my quintessence to him in the future.I love our new car and have him to thank for helping us make a hard decision and staying with us all the way and it didn't hurt that he was cute too.


Excellent customer service

5
Alina1974 on 06/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hector Santiago was extremely great and a+ customer service. He was extremely attentive to all our concerns and was sure to answered and address our worries. Hector Santiago is a great asset to your company.


Finding a pathfinder on Sunday

4.6
Monica2015 on 06/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I was very pleased with Sarfaraz Ahmed as my salesman. He was attentive and listened to what I was looking for. He took the time and worked with me until we found the right car. Thank you Sarfaraz!!


Stressful yet pleasant experience

5
Nikki1982 on 06/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was pleased at how my sales guy really helped me get what I wanted. I spent several hours there and left to come back a day later to spend several more hours but managed to get the car I wanted. My sales rep was very nice and helpful I would recommend him to all my friends and family. When I to purchase another vehicle I want this same guy. I really appreciate all the time and effort he put in and worked with me I will never forget that. Thank You Philip Jean-Batiste!!


Amazing experience

5
Smartell1990 on 06/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an amazing experience with Alexandra Martinez at the universal Nissan Hyundai on obt. She helped me with everything she could and went beyond to make sure I got a reliable, affordable and good car. I'm so thankful for her help. The car was on license pending but then I needed more days to get what I needed so she did everything she could so I could resign and get a couple of more days that I needed so I could get this car . I would definitely recommend Alexandra to anybody I know that needs a car ,because it would be the best thing I could do for her and the person that I send her. She was so awesome with me. She was nice and understanding and just took care of me like I would never imagined! Thank you so much for this great experience!


Great service!

5
Kwu9792 on 06/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just want to say thank you!! Second car bought here!!! Awesome experience everytime. I'm a hard person to deal, but they did great.. And thanks for the coffee!


Best Experience

5
Lalita on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe Cruz helped me get the perfect car! I had no prior credit history and a minimal down payment but still he worked so hard to help me get the car that I wanted. 6 months later I'm still ecstatic!


extremely satisfied

5
randy on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my car had a great experience with the sales staff especially Fidel Herrera and his manager Juan. Very friendly and courtesy staff all around highly recommend doing business with them.


Most Helpful

5
TheWolfe on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently visited Universal Nissan to browse their inventory and see what was available. I was refereed by a friend who had recently purchased a vehicle from Jonathan Virgilio. He was so helpful throughout the entire process and I would recommend this dealership to everyone as there are no others like it. Their staff is courteous and and outgoing AND THEY HAVE A RESTAURANT. Seriously what dealerships have restaurants in them? Needless to say, one of my best car shopping experiences.


After Sales Issue

5
JW01973 on 05/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with the after sales support. I had a concern that was taken care of by Alberto and his manager. Normally when you buy a car the sales person is done with you as soon as you drive off the lot, but not here,


New sales service

4.8
Maq59720 on 05/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just got my car and Firas helped me out , he was very helpful and made the transaction go easy and great. I highly recommend this dealership Thanks Firas for helping select my dream car


had a lovely expereance at universal nissan

5
jrryder21 on 05/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted by jr the sales men and he truly helped me and my parents in buying our first new car we really felt good with him one thing i could say is that he is really real about what he dose for people we really enjoyed his expertise and knowlege of the nissan atima he made so easy for us to purchase our car from him i would recomend for anyone to deal with jr at universal nissan u would really enjoy him thanks. Again jr...


Awesome experience.

5
Lela83 on 05/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been looking for cars and when i went to Universal Nissan i felt i was home. Robins Perez was my go to guy. I felt no pressure to buy, i had a delighted experience.


Very Pleased

5
Mercy on 05/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very good customer service. This deaalership do care for his customers.I would recommend it to friend and family. I was very pleased. Excellent!. Mr. Vand, Mr. Crespo and the finance department were very helpfulvery nice people.Mercedes Galarza


Very Professional, friendly and informative!

4.8
Vianca on 05/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mr. Frank Guerrero was our Salesmen. He was very nice, informative and best of all not pushy. He answered all our questions which showed me that he was very knowledgeable. He showed us all the cars within our budget and found us the perfect car! We bought a 2014 Nissan Altima 2.5 S with the Audio package! During our test drive he explained all about the audio package. Afterwards we were sent to Adriano's office who did all our financing. He was quick and at the same time got us a better interest rate than expected. The whole experience was lengthy but good!!!


Fantastic Attention to Customers!

5
RandyG20 on 05/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A big 5 stars! I arrived at 6 P.M. and was greeted by Chris OIiva. We have purchased four vehicles from Universal Nissan now and we have always had a great experience. I was out of there by 9 P.M. with a brand new car and happier than I could ever be! Chris Oliva sat down with me and my family since we got there and we went one step at a time. Making sure that we got all of the correct information. After this, he took us out to the lot to see what car I'd like and he made sure to tailor my wants to the perfect car match for me. I never felt rushed or like I was being deceived (like you do with other dealerships) and just felt a sense of confidence that I was going to walk out of there with the best deal possible. All of the staff we dealt with were polite and great!I recommend Universal Nissan to everyone I know. Their attention to the customers concerns/wants/needs is unlike any I've experienced elsewhere. Just wonderful.


Awesome job

5
jperky1956 on 05/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just picked up our 2014 Nissan from some warranty work.Paul the service manager was so helpful and friendly. Hector was very professional, and friendly. The whole service department was excellent. Drove home our Nissan with a big Smile !!!!


Great Job!

5
D Nice on 05/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After going to several Nissan dealerships and leaving with disappointment, Huge thanks Universal Nissan and much appreciation to Jesse V and Jay for there kindness, persistence, and professionalism because of them we were able to get the car we wanted and the right price. Jesse V and Universal Nissan set the standard when it comes to customer service.


Excellent Customer

5
adadenises1279 on 05/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Frank G was excellent at customer service, respectful and super awesome! He was patient and helped me so much, I would recommend him to all my friends, family and coworkers.


$24,987

Mileage: 29923

Color: RED

Transmission: Continuously Variable Transmissi

Body Style: Suv

City: Orlando, FL

Contact seller for Engine Type

$18,015

Mileage: 5

Color: GRAY

Transmission: Automatic

Contact seller for Body Style

City: ,

Engine Type: 2.0L I4 141hp 147ft. lbs.

$7,587

Mileage: 139476

Color: PLATINUM GRAPHITE

Transmission: Continuously Variable Transmissi

Body Style: Suv

City: Orlando, FL

Contact seller for Engine Type

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