Union Park BMW

Diagnosis and service

I dealt with George Shaer and had a wonderful experience! Brought my low mileage 2006 convertible with a check engine light on and a front end issue. He correctly diagnosed the issue as a faulty thermostat and a need for two front end bushings. My car has not driven this well in two years! It has a new lease on life and is sporty to drive. It was George who diaginosed the issues and I am so glad it was he who took charge of my drop off. BMW had all the parts I needed . In at 7AM out at 3:30 with a much appreciated car wash! Couldn't be happier!

Horrible Service Person

He was rude, short and preoccupied with other things. Really? How does he keep his job when obviously he does not like people or job?

Friendliness + Professionalism = Satisfied Customer

My wife and I just completed a deal with Melissa at Union Park BMW. From start to finish, her service was both friendly and professional. The fact that she is a dog-lover scored big points with my wife. We drove away completely satisfied with the BMW we purchased and the courteous service we experienced.

Great customer service

My vehicle was serviced promtly and professionally eventhough I did not have an appointment scheduled, great customer service! I would recommed Union Park BMW to my friends and family.

Either they are incompetent or just plain liars...

I have come to completely understand why so many owners refer to this dealership, specifically the service department as "Use-less Park BMW" They blatantly lied to me on a more than one occasion. I guess the think just because Autozone can not read their codes that they can just tell you anything and make up phoney problems to pad your bill... I tested this on 2 occasion when I got a check engine light... Took it to someone, let's call him "HonestBMWGuy" that had the updated tools to read BMW codes which tells how many times and the mileage at which the code occurred, etc. They read ONE code. I then took it to Useless-Park and low and behold, they read 4 codes... Took it back to the "HonestBMWGuy" and still only ONE code... Did not erase the code and took it back to Useless-Park 2 weeks later again and somehow 3 different codes including the ONE code read by "HonestBMWGuy"... Decided to take it to another BMW dealership in the next state and guess what, they read only ONE code.... Took it back to Useless Park and 2 more codes cropped up... What a bunch of crooks... They got over $1k out of me on that first visit before I had enough "evidence" to satisfy myself what they are all about... Since then, I have heard nothing but the same sorts of stories from other local BMW owners about this dealership services...

Rude on the phone requesting service.

Very rude on the phone. I believe his name was George. He had no time, or care about the issues I'm having with my 2012 BMW. Told me to call BMW North America and basically hung up on me. Seems like an ongoing problem at this place.

obligation to get service from this dealer

1. never get a loaner ex when 10 days to 2 weeks in advance.2. always some issue or excuses in last 1.5 yrs after moving from North NJ- basically an OBLIGATION to get service here3. we fired the svc mgr, tech and now revamped with some new guys - Really?4. we are a small dealership and thus can treat you how we want " act like it is a monopoly"5. not able to fix basic request> bluetooth not working in 2012 5 series for 2 years!6. advised to take car to any nationwide dealer - really???

Worst ever car service experience

Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As others have mentioned it is hard to reach them for service appointments and the sales people are not current on offers etc. bought a used x5 and decided to try againHad a problem with cold starts dropped it off and was told they would call in a day. Finally I called after two days leaving messages. Fours days finally spoke to someone since my guy Dave was off. Could not replicate the issue. Would start outside in the cold but would start in the warm shop. Ah Duh! Picked it up after a week since they could not relocate the problem still charge me the $139 diagnostic fee to not find the problem. Came out to find my back seat removed and had to wait for them to put it back in. Told them of my displeasure and here is the part that upset me. George Shear service writer was incredible lay rude to my wife. I highly recommend all to steer clear from this business no energy left for the gory details but if someone in charge wants to know please look me up. Andrew Smith X5 service last monthTook it to Ottos. Service writer actually gave me a probable diagnosis on the phone and repaired it that day in 2,5 hours. Crankcase sensor. I didn't buy from either place and there is the difference. Never again Union Park

Dealership Experience

I was looking into purchasing a used or new BMW. In particular, I asked about a 2014 328i. When I walked in - no one greeted me. I received poor service from Greg - he was not interested in answering my questions about the car (he did not know some of the information) or, in general, was not interested in what I was looking for. He was awkward, very quiet, and he acted as if he was wasting his time with me. I have only driven Audis and decided to look at BMWs for a change. Needless to say, I left disappointed with the awkward customer service I received and told multiple people about the experience. I drove down the street to the Audi dealership and purchased a 2016 Audi instead and had exceptional customer service as soon as I walked in the door.

THE WORST SALES DEPT 2015-2016

1] They lied regarding our financing. Wanted sons credit built w/only his name on the agreement. When sitting w/finance- " this is the way we do it, -will be fine and as you request"...2]Its been 8 weeks we are still waiting for plates and registration docs after several calls......

Good Sales approach, Good Service overall

Good sales approach, very flexible and open. Appreciate the discussion with Manager on Financial options, listening to my previous experience and offering a solution to get me into the right car.

Incredibly rude and unprofessional

Pete in Service, told me when questioned about the wisdom of a car wash in heavy rain that "I don't have to be smart about it"I am fairly certain that I will not bring my BMW back for service after that. Incredible! Fire that guy, he's got issues.

Informative and Accommodating

Although I didn't buy my used BMW at this dealership, since I live in north Wilmington, I did purchase an extended warranty from them and have used their service department exclusively. I recently had another positive experience when my car needed some extensive repairs - George Shaer was very helpful, fully explaining the issues and coordinating the entire claim process for me with the 3rd party warranty company...his excellent sense of customer service was most appreciated and deserving of my 5-star rating!

Courtesy and Professionalism Win Out!

From the moment we arrived on the dealer's lot, we were the focus of attention and provided a range of optional choices, dependent on our reaction to various new car offerings that were provided. The sales staff provided us honest feedback on our questions, which we greatly appreciated and ultimately sped our purchase decision.The paperwork process was timely and efficient, making it easy for us to be on our way, once the paperwork was finished.We had a trade-in, which was quickly analyzed and and gave us confidence we knew what we had going into our new car purchase decision. This is our seventh purchase from Union Park, and it further reinforced our opinion that they will have our business well into the future.

An excellent purchasing experience

I recently purchased a new 328i from Ian Martin. Start to finish was excellent. Just the right amount of follow up and concern that my needs were being met. I would definitely purchase from Ian and Union Park again.

Easy experience with Ian

I had a very easy time picking out and ordering my x3. I felt confident that I would get my car when Ian said and that it would come in exactly the way I ordered it. I would definitely recommend Union BMW and Ian Martin.

HATE this place - makes me wish I bought another car

I can never get anyone on the phone in service - it is like a constant game of tag here. And if you do get someone, they are rude. Has to be the worst dealer I have ever been to for service - and I have been to many (12 in my car ownership lifetime).

Amazing experience with George Shaer

George was an awesome and great guy who helped me a lot with my car services. Every time I went to the union park BMW, he was always kind and helpful. I highly recommend George Shaer because he is a great great guy!!!!

Amazing experience with George!

George Braun is very personable and incredibly helpful. He confidence and knowledge really set my mind at ease and helped me to make informed decisions. He is a true asset.

George gets it done!

Like most people, I was wary of what the car-buying experience would be, but I highly highly recommend George Braun and Union Park BMW. The cars sell themselves, and there was no pushy sales talk and didn't feel pressured to make a purchase. George was frank about what my options would be and went to bat for me in what ended up being a great deal. If you are in the market and are looking for a BMW, I can highly recommend this dealership and George. He's a great guy who works hard to make a deal happen. A++++

Awesome

Ian was an awesome help with finding the exact car my wife wanted. I would definitely recommend him to anyone in search of a BMW.

Run dont walk away from this Dealer

I have owned and loved BMW's for over 25 years...but given my experience with this dealership that may change. I did not purchase my X5M car there - but I have unfortunately had to service it there. Lets start with making an appointment. It usually takes at least 4 calls to the service department - I have never called and EVER gotten a live person on the phone. Instead you play this insane telephone tag game trying to get one. Then when I do take my car in they act like Im sone kinda xxxx because I didnt buy it or my warranty there. Im due for a new car and I gotta tell you, for the first time in 25 years Im going to look hard at other makes. Makes me sad to say that....I grew up with M cars and couldnt wait to get my own. Union Park has ruined what was my long term love of BMW's. Smeone at BMW NA needs to wake up and teach this dealer what customer service is.

Great Customer Service!

Union Park BMW went above and beyond in meeting my needs as a customer. I was more than satisfied with the level of sophistication throughout the entire experience. I would highly recommend this dealership to anyone! They provided service that was second to none and had a large inventory available on site.

Terrific Experience!

KUDOS to Union Park employees who were both courteous and professional as I searched for my new BMW. I was especially pleased and very satisfied in working with Ian Martin who was attentive and wonderfully helpful. Great work!!!

Fantastic Service!

Ian was very helpful with explaining the different BMW features on many different models. This helped me decide which models I was interested in. Ian is new to the staff but certainly has a bright future at Union Park BMW.

Again, great service!

Had another great experience at Union Park BMW. This last visit was June 9th, and Tony Saienni took care of us. The customer service is top notch. Whether I've gone in for service, the auto spa, or collision repair, they are always kind and courteous. I've never had a long wait. They take excellent care of the car and give it a wash. They always explain things and have been very thorough. Good customer service is hard to come by, but I've consistently gotten great customer service at Union Park BMW.

Condescending Assistant Service Manager - George

First let me start off by stating that I own a 2007 525xi with over 264k miles. I am not new to BMW service and the car has only been maintained by BMW. I went to this BMW location because I needed to add coolant to the car and was told by two separate locations that I can easily stop at any location and get the coolant capped off - no problem. Well, this is my 2nd visit to this location and I will NEVER return. The Assistant Service Manager - G. Shaer is very condescending and appears to exhibit behavior that it is a privilege to be in his presence. I stopped by at 7 a.m. and he recommended that I go to an auto shop to purchase coolant (well you cannot do that since they don't sell BMW supplies), the Parts department did not open up until 8 a.m. so he recommended that I have a seat, purchase coolant from the Parts department at which point they would have no issue topping it off. This guy has a negative demeanor about him, even checked my car and indicated to me that I needed maintenance (of which I am very aware of and have an appointment scheduled to do so somewhere else in Delaware). Bottom line, I read negative reviews about this place before my visit but had to experience it myself. Please note with over 264K miles that I have frequented many shops in Flemington, Union, Morristown and Main Line in PA and all have been pleasurable experiences. Interesting enough (while I waited) I placed a call to the Main Line location and the lovely receptionist Linda, told me to come right in. Upon my arrival, they capped the coolant (without requiring that I purchase it from the Parts department) and within 20 minutes I was on my way to work. Bottom line - I made my service appointment an hour away from my home and refuse to service my car at this location even if it breaks down in the area. The irony of my experience is that its a BMW dealer and I know through regular maintenance of my car by several other locations that the service here is reprehensible. I would suggest that management connect with the Flemington BMW service department in New Jersey as they are phenomenal and can probably transfer some of their knowledge and how to treat a customer!

worst dealership that I have ever dealt with

Bought a new BMW x5 last year and it was in the shop for one month of the 13 months that I owned it. Jim Calihan was my sales associate and he was completely unhelpful with my problems. Car was in for service at least 4 times and 2 times was kept for a week at a time. Was promised a BMW loaner but would have to wait 2 weeks for a BMW even though my salesperson promised me a BMW loaner whenever I needed one.. Service manager was useless and service associates were patronizing and implied that I didn't know what I was talking about with problems or what I was experiencing. Final straw was dealership offering to buy vehicle from me after 13 months of problems for $10,000 less than what I sold it for. Out of all the vehicles that I have owned(Ford, Subaru, Toyota, Jeeps, Acuras and now a Porsche Cayenne), this was the worst dealership that I have ever dealt with. Avoid this dealership at all costs.

Help on a hot summer Friday 100 miles from home

Lou Dempsey was extremely helpful in resolving a blown tire on a Friday evening. A replacement tire was not in stock, but we were given a courtesy vehicle and able to continue home.

My family arrived 30 mins prior to Union Park BMW closing...

My family arrived 30 mins prior to Union Park BMW closing on a Saturday evening. Rather than asking us to return on Monday, Ron agreed to take us on a quick test drive of the vehicle that I have now purchased. Ron was very thorough in his explanations of the car and overall BMW ownership. He even came in on his off-day in order to allow me to take delivery of the vehicle when it was most convenient for me. I would absolutely do business with Ron again and thank him for his time and patience!

I went for BMW Service which included oil change and when...

I went for BMW Service which included oil change and when I got my car back, i saw that the oil levels remained low and close to empty and not sure if anything has been done to the vehicle.

I brought my 2006 BMW to Union Park to repair an oil...

I brought my 2006 BMW to Union Park to repair an oil leak. Union Park BMW service checked the problem and recommended the repair that was done in September. The $1,000 repair was done per the diagnosis, which would lead one to believe the problem was solved. When my oil light came on again in six months, I had it checked and was stunned to be told that the problem I thought Union Park had fixed in September was still a problem today. I returned to the Union Park BMW service department and spoke to Anthony Dorazio. His response was "oil leaks happen". I did not agree, especially after so recently paying Union Park BMW to fix the problem. I reached out to the Service Manager Christine O' Connor with questions about the thoroughness of the diagnosis and September repair. I also asked about using a dye to find out why the car continued to leak oil and Ms. O'Connor said very clearly that "there is no need to because we can see the sources of an oil leak". Over the next two weeks I returned my car twice to Union Park BMW and had to find my own alternative transportation each time because I was beyond the courtesy shuttle limits and was told there were no loaner cars available. Union Park service ended up using a dye as I recommended and Pete Rotteveel offered service that would cost an additional $1,600. I refused. This type of oil leak is not something that would have just come up in the last six months, nor is it a problem that should have to be repaired every six months. Their work is sloppy and they did not perform a thorough inspection and diagnosis back in September. I am very disappointed in the lack of quality service. I bought my BMW new from Union Park and had been a customer for many years for service on my other BMW cars. I had also recommended other people who purchased new BMW cars on my high recommendation. Union Park BMW did not value me as a customer and I no longer value Union Park BMW.

Jeni was OUTSTANDING, she was very friendly and...

Jeni was OUTSTANDING, she was very friendly and knowledgeable too. She is the reason I would continue to come back to Union Park. Having wonderful customer service from nice people like her really makes a difference to the consumer.

While driving to visit my Uncle in Delaware my brake...

While driving to visit my Uncle in Delaware my brake light went out. Being from Connecticut I did not know of a local BMW dealer. Using my smartphone I found that Union Park BMW was close by. I went right there and explained that I was from out of state and could I get my brake bulb replaced if I waited. The person that helped me was Christine OConner and she was very friendly and helpful. She told me to pull my car up front and she had a tech replace the bulb right away. When I asked how much it would be she told me not to worry about it. She got me on my way in 15 minutes. Great customer service!!!

Christine was fantastic! While driving my 3 Series thru...

Christine was fantastic! While driving my 3 Series thru DE my oil light came on - realizing I was not from the area Christine took the car in and very quickly had me back on my way without delay. Fantastic customer service - I would highly recommend working with Christine at Union BMW.

I have purchased two BMW's over the past few years from...

I have purchased two BMW's over the pastfew years from Union Park BMW. I have always dealt with Matt Mikutafor the sales process he is very knowledgeable of all the vehiclesfeatures and a pleasure to deal with. Eric Van Dyke has always helpedme with the finance process he made it as painless as possible and waseven able to get me a 5 digit tag for my new car. I would recommendthese two if you're in the market for a new BMW. Thanks again Eric andMatt

Had a tremendous experience with my M3. Dave was very...

Had a tremendous experience with my M3. Dave was very knowledgable in the technology and engineering of the vehicle. I was given the opportunity to to have a loaner car and also had my car washed, including wheels cleaned. I would reccomend this dealership to anyone.

In 8/2012 I recently purchased a BMW 325i from Union Park...

In 8/2012 I recently purchased a BMW 325i from Union Park with a extended warranty.It is now 11/2012 my car failed. I only had this vehicle for 3 months now and I had a list of problems that occurred. I was driving from PA back to DE one Saturday evening and my windshield wipes started going without me even touching the handle, my dashboard blacked out which means my hazard lights wasn't working,my turn signals wasn't working and my heat wasn't working.I was scared because I heard a clicking noise while I was driving on the highway and I couldn't see anything and nothing was working at that time.I made it to a safe location in DE parked the car and turned it off I then noticed my back window was down and I never put the window down.At that time the car was off but the headlights was still on and the windshield wipers was still going I tried to turn them off but it was unsuccessful.I immediately called Honda Care (extended warranty contract)company and they called the towing company. I tried to turn the car back on and at that time it wouldn't start the car had completely died.The tow truck driver tried to jump the car but that was unsuccessful.My car was towed to the Union Park location and I was called on Monday morning about my car. I explained everything to the technician and they said that they couldn't run any test on my car because my battery was dead. Its hard to believe that a dealership that specializes in BMW's wouldn't have a battery available for testing. I had to purchase a battery that was almost $400 just to have a diagnostic test performed on my car.After the test was performed the technician told me that my electronic junction module was defective and it caused my battery to die.I talked to the service manager (female) the day I picked up my car and she said that the batteries in BMW only last 4 years.I can't understand this because the car is a 2006 and it was purchased in 2012 which means that this would be 6 years with the same battery at the time of sale and why wasn't this battery replaced when I brought the car.I talked to Matt (salesman) because I didn't think it was fair for me to pay for something that should have been checked and replaced and I am dealing with this problem 3 months after my purchase.It seems like after the 2 months warranty that comes with the car runs out you screwed with problems.I have had nothing but a headache with BMW's and most importantly Union Park and I will never recommend anyone here.I ended up paying $578 that I DIDN'T HAVE but I needed my car.If it wasn't for my extended warranty I would be stuck paying over $1100 for parts, labor, battery and deductible.The only good service I received was from the tow driver he was excellent!! He is NOT affiliated with Union Park.I am a extremely upset customer and this is not how a business should be ran.

I have many friends who will no longer go to this dealer...

I have many friends who will no longer go to this dealer for service despite there not being another BMW dealer in the area. They have proven to not be trustworthy or reliable. I have had 3 issues with them. The most recent happened yesterday. I had a leak in the tire and brought it in for them to fix. They told me the tire should not be fixed and since the tread was low that tire and the other rear tire needed to be replaced. The cost would be almost $700 for both tires.I took it to two other tire places. Both agreed the tread on both tires were fine and that only a patch should be done at this time.

Price was very competitive. Matt does a great job at...

Price was very competitive. Matt does a great job at explaining the vehicle and the programs that are available. One negative, he does not return phone calls. Mr. Ursomarso is a true professional and is dedicated to customer service. My wife andI are loyal BMW customers and we each drive a 5 series vehicle. We will absolutelypurchase our next vehicle from Union Park BMW and have recommended this dealership.We live in New Jersey and there are two other BMW dealerships in our area, but we prefer to deal with Union Park in Delaware.Great job Mr. Ursomarso!!

1/16/2012 I have updated my rating after Mr. James P....

1/16/2012 I have updated my rating after Mr. James P. Ursomarso (Vice President and General Sales Manager) responded to my concerns and fixed my vehicle as promised. I didn't have any issue with my car. Battery was replaced under (warranty) and a part replaced. I am now a satisfied customer! Last review;The car won't start. I called AAA to jump start and took it to dealer a night before appointment to have them start work in the morning. They kept my car for 2 days and keep on providing me with conflicting information. Initially they told me that they need to replace the battery and need to keep the car for an extra day. After making several calls, service manager informed me that the car will be ready in the evening. Then another service person called and told me that they need to keep the car for an extra day but then agreed to put an extra technician to get it ready. When I went to pick up the vehicle, IT WON'T START!!! VERY RUDE service advisor advised to me to have it jump start or leave the vehicle.Problem is still not resolved because now they want some other part to be replaced!!!

Our BMW broke down on our trip from New York to Florida. ...

Our BMW broke down on our trip from New York to Florida. This dealer was the closest one for repairs. We did not get towed there until 3 PM but they looked at the car immediately, helped us with our luggage, made arrangements for a rental, recommended a hotel and ordered the parts for overnite delivery. By 10:30 AM the next day, they had replaced the alternator and battery and got us on our way. They helped reload the auto and assisted with directions. We could not ask for better service and professionalism. They were very friendly and helpful. If you had to break down, these people were the ones to help you.

Absolutely the worst dealer I have ever dealt with. Joe...

Absolutely the worst dealer I have ever dealt with. Joe Civik is a bad manager. Better go to Otto's BMW in PA just down the road and get the best service ever. I bought my new BMW at Union Park but I have it serviced at Otto's. What does that tell you? Union Park BMW the worst dealership ever!!!

This dealership is simply a nightmare. Not only it is...

This dealership is simply a nightmare. Not only it is customer-unfriendly, but it does very poor quality work. The front lights on my car had to be replaced multiple times for unknown reasons. One time I took my car for one of these lights to be replaced and after I get into my car, the screen was still saying that there is something wrong with it so I had to take it back again!!Getting a loaner is a process by itself and you have to beg for it and wait for 6-8 weeks to be available.They messed my front light just because they did not put back everything as it is supposed to and then they came back and blamed it on me!!! and refused to cover it under warranty..I warn any customer about this car shop. Be prepared to be treated badly and getting your car in a worse shape compared to when you started. Oh and the manager.. She is a piece of work. You will find out when you get to deal with her!!!

I have dealt with Bob on several occasions when I needed...

I have dealt with Bob on several occasions when I needed to obtain parts. He has always been very eager to help, friendly, courteous and always comes through for me on getting what I need. He's very knowledgeable on his business and his parts and always professional. He is a great asset to the company and a great employee to have interfacing with the customers.Yasmin Bowman.

During my experience with Union Park BMW, Anthony Dorazio...

During my experience with Union Park BMW, Anthony Dorazio was really helpfull in updating me on my car status of repairs. I didnt have to call Anthony for an update, he kept his word and called me every step of the process.Anthony Dorazio is a great assest to your company! If you need additoanl information, please feel free to contact me at teh below captioned number.Best,Richard C. Wells(215) 964-0292

very friendly service writer george took care of...

very friendly service writergeorge took care of everything i asked for and had the vehicle back to me in no time always polite thanks george also he advised me of other services that i should be aware and asked me to bring the car back for a checkup before i run out of warranty

Anthony was AWESOME! He was very eager to help me and...

Anthony was AWESOME! He was very eager to help me and provided me with excellent personal attention. He took diligent notes of all the problems I reported and personally made sure each one was addressed. He always greeted me kindly and kept me informed every step of the way. He never pressured me into purchasing anything that he felt wasn't necessary. He offered clear explanations of how the problems may have originated and credible reasoning for each of the recommendations made by the technician. For such a new employee, he sure seemed to have the swing of things. I always felt like my vehicle was in good hands. The service experience was so convenient that I would recommend this dealership to anyone looking for top-notch quality and service.

Anthony was very nice, I had to wait for my car for about...

Anthony was very nice, I had to wait for my car for about 2.5 hrs...which was expected. every so often Anthony would come over and explained what they currently working on and how much longer it would be. very refreshing to be treated so nicely.i usually buy audis but i now am loyal to bmw

Andy is AWESOME! I purchased my third BMW in September....

Andy is AWESOME! I purchased my third BMW in September. Soon after I bought it, I noticed an annoying rattle that I was unable to fix. When I took my car in recently for my first serivce, I let the service department know about the noise. When I arrived to pick up my car, they told me they were unable hear the noise I described. The service person told me that five different people drove my car and did not hear the noise either. So I got in my car and left. As soon as I pulled out of the dealership, I heard the noise. I immediately returned to the dealership. I took a ride with the service manager and she in fact hear the same noise. She asked Andy to drive my car and see if her could locate the noise. Andy was very nice. He spoke to me and asked if I would give him a little time to look at the problem and after about 30 minutes, he located the noise and fixed it. Andy went the extra mile to locate and fix the noise. Not to mention the fact that I was the last person in the service department on Friday evening. He made every effort to make sure I was happy and did not have to return to the dealership to have it fixed at a later date. Service and people like Andy are the reason I have purchased three BMW's. Great job Andy and thank you!!

I needed several items to be repaired, so they needed to...

I needed several items to be repaired, so they needed to keep the car a few days, including a complex repair to replace and re-program my TCU to make my iPhone connect to my BMW 328 Bluetooth.Anthony was friendly and easy to deal with, he did a very conscientious job of documenting, in detail, the items that needed repair, proactively kept me informed of progress 2x per day, and followed-up to make sure all items were addressed. Andy showed enthusiasm and met with me personally when services were done to explain the work that had been completed and make sure everything was right. He even came out to the front parking lot and installed my new Delaware license plate when he learned I had just picked up my new tag. What great a duo to deliver awesome customer service! Union Park Services has come along way, thanks to the efforts of people like this who show that they really do care about the customer

I brought my 328i to Union Park for a connection issue...

I brought my 328i to Union Park for a connection issue with my radio and Bluetooth. They provided me a courtesy vehicle and told me that the problem would likely require them to hold the car for the weekend. However, George called me within hours of dropping it off to say that Andy fixed the problem. Upon my arrival, Andy sat in my car and made sure that my phone paired with my radio, and when it didnt, he relentlessly worked to address the issue an issue that turned out to be with my phone. He worked his magic and fixed that too! The only downside was that I had to turn in the convertible courtesy vehicle before I had a chance to drive it with the top down. Thanks Andy.

Incredible professionalism, willingness to make my...

Incredible professionalism, willingness to make my repairs and service convenient for me. Honesty about costs and time of repairs. My family and I have owned BMW's for as long as I can remember,being new to Delaware i cannot tell you how happy I am that I chose Union Park.I have had 3 or 4 dealings with Christine and the staff of the service department, and am thoroughly convinced that when it comes time to purchase my new vehicle, it will be from Union Park BMW. Thank you for an unusually pleasant experience from a dealership.

I took my 2009 5-series in for routine maintenance -...

I took my 2009 5-series in for routine maintenance - i.e., essentially an oil change. I also mentioned that I was having a problem with the left rear tire losing air pressure. (I had also purchased the tire/wheel warranty with the car from this dealer.)The car was returned in a reasonable time and I went on my way. The car then sat in my garage for a couple of weeks due to my travel schedule. When I attempted to drive it again, the left rear tire was nearly flat and I was getting a "low engine coolant" warning message. To be clear, the car was JUST serviced.I called the dealer and told them of my problems and I was asked to bring the car in again, however they had "no availability for ten days or so." I asked whether I should be concerned about the "low coolant" warning message and was told "no, it's not a big deal, those messages leave a lot of room for error." I told them that I wasn't comfortable with that unless they would assume responsibility for any damage that occurred during the interim period. Much to my surprise, a service opening was found for the next day.When I returned to the dealership I was told that the tire did indeed have a nail in it, but that it would be several hours before they could get me a new tire. When I asked how the nail and the coolant issue where missed the last time that I brought the car in, I was told that "in their opinion, I picked the nail up AFTER I left the dealership, and the coolant level was overlooked because they serviced the car while the engine was still hot."Perhaps it's me, but what are the odds that a tire that leaked air prior to bringing it in for service and continued to leak air afterward picked up a nail AFTER the mechanic looked at it? Also, if they know that you get "false" coolant level readings when servicing a hot engine, wouldn't you take that into account when servicing the car? My guess is that the mechanic simply had a bad day and decided to do half the required work and certify that he did it all. When I pointed this out to the service "manager", her response was "I stand behind my technicians." (I also sent an email to the GM of the dealership, and 11 months later, I'm still waiting for a response.)Overall, this was a very poor service experience, and despite having bought the car from this dealer, I now service it elsewhere. I'm also about to purchase another 5-series and haven't even bothered to call this dealer. There's simply no excuse for poor service when someone spends $70k on a car at your dealership.

We were told not to go to Union but we did it anyway when...

We were told not to go to Union but we did it anyway when we got a better deal on our 2009 328xi. We ordered it custom from Germany and nearly paid $70,000 for it. We have been plagued with issues from the start. Every single headlight, taillight have had to be replaced the paint chips off at the drop of a hat. And when we got the first head light fixed we took the car to dc on a trip and the power steering exploded while we were trying to parallel park. The Arlington dealership told us that it was because everything had not been put back together properly. We had to pay out of pocket for the expenses including a rental car. We asked to be reimbursed and Christine the worst BMW rep ever curtly dismissed us. We have had issue upon issue and our questions as to why have never been answered. My family has been buying bmws since the 1960s and we have never had this many problems and this horrible of service. I believe that management needs a major overhaul especially with the parts and service manager Christine. We have now contacted BMW north America to investigate and have asked for a vehicle replacement.

This was my second time buying from Union Park BMW. Each...

This was my second time buying from Union Park BMW. Each time was as stress free as possible. Matt was very helpful in finding the perfect fit for me in my price range. He spent a lot of time explaining every option I had. Eric made the financing as pain free as possible and was very professional. I never felt rushed or pushed into anything from either end. I would most definitely recommed Matt and Eric to friends and family.

visited Union Park twice before buying there. first...

visited Union Park twice before buying there. first visit wasn't auspicious: salesman greeted me with "welcome to your new car" and did an ineffectual job at communicating the strong points of a BWM to someone whose 1st car was a honda civic. however, on advice of a friend got hooked up with a different sales guy, Norm, who educated me and communicated the joy of driving a beamer. he offered lots of practical advice (rev it high, drive it hard) and helped with the admin of transferring tags, getting the title, setting up bluetooth, etc -- without the hard sell. he also kept me up-to-date on the car's progress as it was being built and shipped from germany, and when it arrived (completely to my specs; no mistakes there), he made an extra effort to have it prepped for me for the july 4th weekend. when i picked it up, Union Park had the financial stuff already taken care of so all i had to do was sign some papers -- very efficient. would recommend Union Park and highly recommend Norm.

I had the most fun at Union Park buying my new BMW!! ...

I had the most fun at Union Park buying my new BMW!! Norm made my decision easy, he is very knowledgeble and has a great sense of humor. He even had Rootbeer Barrells in his candy jar, awesome!! I can easily use my phone via Bluetooth and Norm showed me the "hidden" power plug under th e dash. I am sooooooo happy!!!

We had a very positive experience with Union Park BMW. ...

We had a very positive experience with Union Park BMW. The salesperson was very informative an did not pressure a sale. He provided sufficient time for a test drive and was very knowledgeable about the features of the vehicle. During delivery, Derek went over how to use all the major features and options in the vehicle.

I live in Pa, but it is worth the trip to Union Park BMW...

I live in Pa, but it is worth the trip to Union Park BMW in Wilmington, DE. My sales specialist, Joe Carlino, made my purchase enjoyable. Joe is very professional and friendly and is always a pleasure to do business with. The business manager went above and beyond to provide me with the best deal possible. This is my third BMW from Union Park and I recommend this experience to everyone. Whenever my car needs service, the team at Union Park BMW is always accomodating.

We live in PA, but buy our family cars at Union Park in...

We live in PA, but buy our family cars at Union Park in Delaware. Why travel so far? No, we still pay our Pennsylvania sales tax. We have learned that the extra miles to Union Park are a small price to pay in exchange for Union Parks knowledgeable, friendly, trustworthy, expert sales and service. Recently, we purchased one of their gorgeous BMWs, and had yet another thoroughly enjoyable experience at Union Park in Wilmington. Over the years, we have bought low range used cars, mid range models, and high end luxury automobiles from Union Park. Regardless of the transaction dollar value, we have consistently received the same level of excellent service when dealing with Union Park.The experienced sales and service staffs are friendly, professional, knowledgeable, and focused on customer satisfaction. Over the years, even on the busiest days, their sales associates find time to listen to customers requests in order to gain a clear understanding of their specific automotive needs. The well trained sales staff is quite familiar with the operation and optional features of each vehicle, so their demonstrations and tutorials make it easy for customers to grasp otherwise complex information related to the each vehicle of interest. Union Park managers and sales associates are focused on matching the perfect vehicle to each customer. On two occasions, we were actually directed to less expensive automobiles that might better suit our needs. There are several automobile manufacturers represented in their adjoining showrooms, its easy to one stop shop. Sales people dont hover or use hard sell tactics. Instead, customers questions are answered in a clear and straightforward manner. There is no pressure. Instead, there is just friendly, helpful service, and lots of accurate information to be had.Demonstration drives are pleasant and not rushed. The sales people know their products so well, that after their demonstration ride, tutorial, and review of the specific features of the vehicle, we have always felt confident driving away in a new and different car. I suspect that the sales force knows how awkward driving a new car for the first time can be. They have always gone out of their way to ensure that we are comfortable at the wheel.When the sale is made, the papers are signed, and funds have been exchanged, Union Parks commitment to quality continues. We have always been extremely pleased with the service department (and Auto Spa) at Union Park. They show their customers the same courtesy and do what they say they are going to do, correctly, and on time. In our experience over many years, Union Parks commitment to the highest level of quality service has never diminished. Thanks, Union Park!

I had to take a car in for service and was meet by...

I had to take a car in for service and was meet by Christine who was no help at all, it was like you had to force her to do her job. They never call you back on time. This is why people go to Ottos BMW. I got the same car from Ottos with all the options for less then a entry level car.

I was very disappointed that Union Park BMW isn't working...

I was very disappointed that Union Park BMW isn't working with Enterprise Rental anymore. I recently took my car in to be serviced at 8:30 am... and I waited almost an hour for HERTZ rental car to get me a rental for the day... and I was seated in the waiting room... waited forever... and "NOTHING"... so I had to walk home ! Not exactly the quality of friendly service that I use to get. I have purchased two BMW's from UNION PARK BMW... and I am extremely disappointed... it was 37 degrees outside... and I had to walk home. Not sure if I will purchase from Union Park again unless they can make some changes.Victoria Lavelle

I am adjusting a review I wrote yesterday....I am the...

I am adjusting a review I wrote yesterday....I am the person whose car was at Union Park BMW for 45 days, and they missed the deadline for me to have the car returned. Much as I was disconcerted about another delay and myriad excuses, when they called a day later to say they were sending over a van to get me, I figured one more day past 45 shouldn't make a big difference. The car was finally ready at noon, one day late. It was worth the wait. Butch had the damaged electronic cluster in a box, and the car, newly painted from the rear ending on the Tappan Zee Bridge, had perfect spaces between the truck, bumper, fender and license plate. They had cleaned it so well it looked brand new for a 12 year old convertible. There was not a scratch to be seen on the entire car, and they spot-painted an area my keys had scratched by years of opening the drivers door. The new rear window, which I paid for, (alabeit twice the price quoted by my former mechanic) circumvented a safety hazard of the old clouded plastic window, and the fit was perfect. They also went the extra mile to glue other items on the convertible top, and my car looked fabulous. We can change the "quality of work" rating to a 5 on my former abysmal evaluation. Sign me Dr.I Talley of Wilmington, DE.

My BMW was rear ended on the Tappen Zee Bridge in August,...

My BMW was rear ended on the Tappen Zee Bridge in August, and Geico had me take it to Union Park after assessing the damage in Newark. I delivered my car to Union Park on Sept 23, and 45 days later, it is still not done. This is, despite numerous, NUMEROUS calls to keep them on track and to remind them I needed my car by November 6, period! I was lied to about when the parts arrived, when the parts were installed and other reasons having to do with their non-cooperative attitude toward Geico. One new part which I paid for out of my pocket, not related to the rear-ending, came with a pricetag that was double what my mechanic had quoted a few months earlier. Forty five days to fix a car? They should not be in the repair business. I wanted to compromise on one part, allowing a rebuilt part, and they refused to cooperate. I will never, never, go back to them again. I greatly regret I did not select Ott's BMW for this repair work. Sign me Dr. I Talley in Wilmington, Delaware

OLD HACK USED CAR DEALER STYLE...DON"T EVEN THINK OF...

OLD HACK USED CAR DEALER STYLE...DON"T EVEN THINK OF BUYING HERE. These guys toldme they would not return my deposit and gave me a terrible time even though state laws demand depoit returns ofcanceled cars. This is lick Frick and frack got a BMW franchise when they came from the lawn mower business.I have no idea how BMW gave these goofballs a high line dealership. Joe Sivik thie sales manage is everthing you were wrned to avaoid when buying a new car.I would recomend Ottos, Devon or mainline BMW if you want a BMW. PASS on this dealership.

I wish I had read it here before I even visited them....

I wish I had read it here before I even visited them. Basically they are the most unprofessional people I have ever delat with. I ordered my car (almost $50000) and when it arrived after 2 months they tols me to take the delivery ASAP or they will put the car back on the market for sale. They made the call to me on Aug 30 and and Said I will pick up the car on Sep 1. The exact words were" do you want to the delivery of the car or should we refund you your deposit and put the car back on market" The tone was even more horrible.Thought to my self if they are like this even befor I buy my car what will be their attitude when I have made the purchase.I am so disappointed with BMW brand itself that our company and asociates have decided not to ever own a BMW ever.

Horrible experience overall w/ transaction and service....

Horrible experience overall w/ transaction and service. Purchased brand new car and had to bring it in 22 times within 3 yrs for issues. They give you a rental of some sort which usually you would have to wait anywhere from 20-45 minutes just to get the rental. Previously purchased at Don Rosen and they gave you a BMW loaner. Everytime the car was maintenanced..automatically washed your car. Union Park BMW is literally one of the worst dealers. I would rather drive the extra 30 miles to get my car maintenanced in PA!

Service here is a joke. Takes 4-5 times to get simple...

Service here is a joke. Takes 4-5 times to get simple things fixed. Even if you walk in with service bulletins they give you a blank stare and then blow you off. I hate to sell my BMW but what is the point if I have to drive 45 minutes just to get service. They also have never returned my car clean and just pull it around and walk by you like you are invisible. They are a great example of a lazy, union-type dealer with 5 people doing the job of 2. Huge disappointment. I love BMW's but will sell it and buy a Lexus next.