Twin Pine Auto Group

4.8
Overall Rating

Customer Service: 4.8 Buying Process: 4.8 Quality Of Repair: 4.5 Overall Facilities: 4.8 Quality Of Work: 4.7 Friendliness: 4.8 Pricing: 4.7 Overall Experience: 4.7


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Wyatt was excellent

5
Cameron E on 11/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a pristine 2015 Subaru BRZ from Wyatt at twin pine. He was very knowledgeable and let me move through the process at my own pace. He was not pushy or aggressive. I work in sales at a non-competing dealership in the area, and after having such a negative opinion of Twin Pine, Wyatt and the rest of the Twin Pine team have made a positive lasting impression!


The approach phase was welcoming

5
Twin Pine on 11/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Approach phase was welcoming and led to a good buying experience.


Great Service Love my new car!!

5
RyanE on 11/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fred was great from the start to finish with me. I ended up with a model up from what I thought I could afford thanks to their no haggle wholesale prices!


Best experience for buying a car!

5
Chrissy C. on 11/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were looking for an SUV. We had looked around our area and the prices were too high. We found Twin Pine on AutoTrader and the price was good for us. Our salesman, Josh, was great! They made you feel comfortable and right at home while we waited to finance. It was a quick and easy experience. I would definitely recommend Twin Pine Auto!


Wonderful!

5
DJ Luxton on 11/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was an awesome experience! I will absolutely come back for my next vehicle. Thank you to the entire team at Twin Pine!


Best used car dealership

4.8
MikeP on 11/12/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was our second purchase from twin pine auto. The reason why I came back to twin pine auto was because they have the best prices around and provide small hometown customer service. I dealt with the same salesman Wyatt. He asked us questions about our daily routine so he could match the vehicle to our style of living. Having our 2yr old son with was difficult for us, however no one at the dealership seemed bothered by him running around and eating the complimentary snacks. They also provided crayons and coloring books. The experience at twin pine auto is a small town customer service. All the salesman live locally and connect with you on a personal level. Your not just a number to them. They create a relationship with you and give you honest opinions. The facility is beautiful with TV, drinks, sandwiches, and more. We never felt obligated or felt "smothered" by an eager salesman. I will continue to purchase my vehicles at twin pine because I believe in their business mode. Sell good quality cars at the best prices around, and offer hometown customer service. The only improvement would be to speed up the buying process a little.


Happy Customers

4.7
K Family on 11/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We recently purchased a Toyota Corolla from Twin Pine and had a great experience. Our sales consultant, Derek, was helpful without being high pressure. We wanted a manual transmission vehicle within a certain price range and Twin Pine offered several good options matching our limited criteria. We would definitely recommend Twin Pine to friends or family looking for a car!


2014 Chrysler 300 S

5
Kim Shrom on 11/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a 2014 Chrysler 300 S. It was in pristine condition. Our salesperson Jolsiah was extremely patient with us. I highly recommend Twin Pine Auto and we will purchase every vehicle from them from now on.


Happy customer!

5
Jackie on 11/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

At 22, I was nervous to buy my first car. However, the staff at Twin Pine made the process easy and exciting! They answered all of my questions and went out of their way to help me understand everything and be confident in the purchase. I am SO happy with my decision to purchase from Twin Pine!


Great experience in purchase of vehicle.

5
SB&HM on 11/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We looked at used vehicles in our area but ended up finding the same make, model, and year online at Twin Pine Auto Group with significantly less mileage. We decided to make the trip to Twin Pine and called ahead to make arrangements to schedule a test drive. The salesman we dealt with was very friendly and helpful and ensured that we had the time we needed to get a good feel for the car we were interested in. We were pleased with the "no hassle" sales and pricing as it made for an easy purchase. We have since recommended Twin Pine Auto Group to others.


Wyatt Zong's is a great car salesman.

4.2
Greaser71 on 11/04/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

The reason why I chose Wyatt Zong's is a great salesman, is because of his approach to working with the customer. Not only did he have the car I wanted to test drive washed he also was waiting for me to walk into the showroom.I've had other experiences with car dealers where they try to force what they want to sell to you. instead Wyatt listened to what my needs were and we both discussed what my best options would be for me. Who ever is Wyatt's boss they not only need to give him a raise but the also need to make him the standard of there business.- Terry M.


The right car at the right price!

5
"Rock" on 11/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Of all my car purchases (13 cars over 31 years, new & used; from dealer & private), I can say that Twin Pine Auto Group ranks highest in giving me an easy and pleasant car-buying experience. The no-haggle pricing was fair (and competitive!), the car offered was of good quality and in great condition, and Twin Pines staff worked together to make the sale happen with nary a bump in the road. I would buy from Twin Pine again because I know from experience the quality and pricing of their cars are good.


Co-Owner

4.7
Mike and Carol Leas on 11/02/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

My husband did a lot of research and knew what he was looking for. We needed an all wheel drive vehicle that was tow able behind an RV. After months of searching, he found several that might work for us at Twin Pines. At the first brief visit, we were greeted by Wyatt, who was friendly and professional. On our second visit, we met Jolziah. Who also was friendly and professional. Both were "no pressure"! We soon found a Buick Enclave that fit the bill! Jolziah made it easy to finish the details. The only constructive comment I have is would there be any way to shorten the wait time to get the paperwork done. Other than that, Twin Pines was exceptional! We DEFINITELY would come back!


Great Experience!

5
Taylor A. on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0

I went to Twin Pine knowing what car I wanted. They had the best selection of Outlanders at the right price. Someone came to us right away. Brock helped me get my car. He did an awesome job at finding ways possible for me to get my car. He was so helpful that he even told me to contact him after hours so he could get paperwork together to have ready the next day. I highly recommend someone going to Twin Pine!


Low prices and High Quality

5
Vinson on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought a 2013 Genesis from Twin Pine. I was looking for a while and couldn't find anything with low miles and price until I spotted this at Twin Pine. I was very amazed at how clean the car was. It was in Brand New condition!!! I worked with Brock, who was very calm and easy to work with. He let me test drive the car a few times so that I knew if this was the car for me. I didn't feel pressured to buy the car at all. After making the deal and in the process of buying the car I worked with Steve, who was a very cool guy. He will help you out as much as he can and won't pressure you to buy anything (warranties, protection, etc.) that you don't need. I'm glad that I bought this Genesis from them. My next car will also be from Twin Pine, now that I know about them.


Great Experience!

5
Courtney on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I found out about twin pine through searching the web and noticed the competitive pricing. They had exactly what I was looking for. Even though my car was priced under market value, it is a quality car that I know will last me a long time. The salesman that I worked with Jolziah was very helpful and made my experience at Twin Pine smooth and seamless. I felt confident in my purchase and never felt pressured to buy.


Wonderful shopping experience

5
Richard on 10/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently purchased a vehicle. My salesman was Jolziah. During the process he made it VERY easy for me. I highly recommend this dealership when shopping for a used car in general. Do yourself a favor and ask for Jolziah!


Best experience yet

4
faithfulservant on 10/23/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

We have bought a number of cars from a variety of dealerships over the years. We had the best experience yet at Twin Pines Auto Group. We felt as though we were treated fairly with both the trade-in value as well as the price of the new vehicle. The staff were friendly and helpful, even our kids had a good experience!


Car buying made easy!

5
HAS10 on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0

The best car buying experience I've ever had! Brock was very patient with me when I was torn between two cars. Each person I came into contact with was just as friendly, outgoing, and informative. On top of that, you can not beat the quality or price!


Happy First Time Buyer

5
Sarah on 10/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After securing a new job with a half hour commute, I decided it was time to buy my first car. A few nights earlier, my parents' friends had suggested Twin Pine Auto Group because of their no-haggle prices. So that's where I purchased my 2007 Chrysler Sebring Limited, which was in excellent condition for having been previously leased. It was the first (and only) vehicle I took for a test drive. Thank you, Derek Dunn from Twin Pine!


Twin Pine

5
Michael on 10/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking for a newer car and came across Twin Pine through internet searches. They had a large inventory and cars in the range I was looking for. I initially test drove a couple of cars and didn't quite find the right car, so I kept searching. Derek kept searching as well and kept me up to date on the cars that met my criteria. I missed out on a couple possibilities, but he stuck by me and went above and beyond to make sure that I had a chance to get what I was looking for. In the end I was able to get an awesome 2013 Honda Civic with pretty low miles in my price range. They sell fast here, so you need to be on top of it to get what you are looking for, but they really try to make sure that you are satisfied in the end. The rest of the buying process was made quick and easy by the rest of the staff and I was totally satisfied overall. I love my new car!


no hassle and great quality

5
DCcar on 10/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great no hassel and laid back experience. Up frong about everything and no over the top pressure tactics. Great place and good people with a large selection of cars.


Mrs. Sandy Martin

5
Sandy on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

What a delightful experience. We came in just looking and came away with a beautiful car. Enjoyed the no hassle dealing, the price is the price. Seth was so polite and helpful from the moment he met us in the lot until we made are decision, he even gave us a tutorial on all the the features we didn't understand. Everyone from Seth to Steve to the young lady (sorry I forgot her name) who took care of the paperwork, was a pleasure. If I ever need another vehicle I will be sure to go back to Twin Pine, they are the best!


The best car dealership around!

5
Kristen on 10/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had bought a car from this dealership a couple of years ago while I was in college, but it was time to trade it in for something better in the snow. I wasn't expecting to trade in my car when I originally had gone to test drive some SUV's. The staff were so nice and accommodating that I actually traded in my car that day! I'm in love with my equinox and I'm so happy that I went back to Twin Pine. Awesome staff!


Best experience

5
Janelle Lynch on 10/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The best car buying expierence you'll ever have. Friendly and expirenced salesmen. John was awesome and made the first time buying processs smooth!


Twin Pine

5
Rachel on 10/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

When I went to Twin Pine everyone there was very welcoming and helpful. It was obvious that they really wanted to help you in every way they could. I was looking for a used car. They had one of the best selections and amazing deals.


2015 Toyota Corolla Sport

5
clwalker on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my car from Twin Pine Auto. I ws in a severe car accident and needed to find a car quickly. I looked on line and then decided to visit the lot. I went on a Friday. Wyatt Zong waited on me. I explained the situation and my comfort level with mid sized cars. I told him what I had and how safe I felt in it. There were several cars in inventory. Since I was injured from the car accident, he drove me around the lot in a golf cart, slow and gently. He was very kind and did not pressure me. I returned the next day and Wyatt sold me the car I was leaning towards the day before. I am quite happy with the entire process and very happy with the compassion that was shown to me after my accident.


A high recommendation for Twin Pine Auto

5
Lloyd Stueck on 10/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Overall this was an excellent buying experience. Excellent selection of very clean vehicles at great prices. The staff was very quick to get me on my test runs and let me process the drives with sales pressure. The buying process with no haggle pricing allows the buyer to focus on the cars and eliminates any hard sales pitching. Execution of the final sale was quick,easy,and matter of fact. They run a clean ship.... no games.


2014 GMC Acadia

5
Stacy on 10/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great experience purchasing our Acadia through Twin Pine Auto Group in Ephrata. Everyone was extremely friendly and knowledgeable making the buying process that much easier. John Lapp, DJ Luxton, and the rest of the team were awesome!! We couldn't ask for a better experience.


Love my Nissan!

4
Brandy G on 09/29/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I was very happy with my first experience at Twin Pine Auto! I didn't feel pressured into buying anything and the whole process was quick! When I was sitting in the waiting area, customers were coming in the door and I could over hear them saying to a salesmen they bought their last car there and looking to buy another. That's always good to hear!!I would recommend them to anyone, ask for Brock!


2014 Ford Fusion

5
Jose on 09/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great staff and clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend to anyone looking to buy their next vehicle.


2013 Honda Civic, Excellent Car, Good Dealer

5
John S. on 09/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I needed a car ASAP. Different acquaintances suggested Twin Pine because of their big choice of used cars. I checked their website and was impressed with the information, appearance, and choices. Upon visiting we were given a no-hassle treatment where all vehicles were priced "as is". Our sales consultant was Derek Dunn, who was excellent how he treated my wife and I. The 2013 Honda Civic was well kept, clean all-around, and a great buy. Though we were purchasing near the end of the work day, Steven Gockley stayed after hours to secure the purchase and funding. Excellent attitude and friendly service left me with a good satisfaction that I would truly purchase a car here again in the future. I drove off the lot with my Honda the same day I first looked at Twin Pine's car lot.


Good dealership

4.7
Tom T on 09/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

we were referred to this place by my son and after doing some homework appeared to have a big inventory and some very competitive pricing. As you know it is difficult to actually compare apples to apples but we feel that we got a very competitive price and more importantly we received a very fair price for our trade in, which was very important to us. Our salesperson Josh was wonderful to deal with and the entire transaction of trading in and walking out with a new car took about an hour.


Chevy Cruze Diesel

5
Jackie S on 09/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I desperately need high gas mileage, driving 100 miles a day. Have been looking for a Chevy Cruze Diesel w/sunroof for over 2 years. Low and behold Twin Pine has the exact car I am looking for priced right, in great shape and ready to go. What a pleasant experience no hassle, no negotiation and no double talk!Brock worked with my schedule, had the paperwork ready when I arrived and I was in and out quickly.Thank you for such a great experience!


Great Sales Team

5
David W. on 09/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The Sales team at Twin Pine Auto Group are top notch. Polite and knowledgeable.They made the process of buying my new slightly used Camaro painless andenjoyable. The whole process couldn't gone any smoother. Definitely wouldrecommend.


Great Service

5
Sammy227 on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a vehicle from Twin Pine Auto Group about two weeks ago and I have nothing but positives to say about my car and the customer service they provided. My car is running perfect and I am fully satisfied and I will recommend this them to friends and family.


Twin Pine Auto Group review

5
Wendy Crayosky on 09/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My family was looking for a reliable used car for my teenage daughter. We found this dealership on a website and called ahead. Brock Haller, Angie Droptiny, and DJ Luxton were wonderful. Brock went out of his way to check the car and approve our financing so that when we drove 2 1/2 hours to try the vehicle, the trip went very smoothly. We were pleased with the car as well as the "no hassle" purchase so we did not need to waste our time negotiating. We would drive there again just to deal with the staff who were wonderful!


LOVE Twin Pines Auto Group Ephrata PA

5
Bridget Anne Damaroda on 09/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just purchased my new car (09-24-2016) and I am so very happy that I went to Twin Pines. John Lapp is a great consultant. Thanks to John Lapp and Steve Gockley (and the rest of the staff) I was able to secured a great loan and a great car. Thank you again for a comfortable experience with Twin Pines.


2012 Honda Civic - In one day! Affordable & Pleasant Exp

5
Montana on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I narrowed down our choices of places to look for a used car be researching on the internet first. Twin Pine Auto is a place we have visited in the past and felt their inventory was worth a look. The sales individual went the extra mile by allowing us to look at a vehicle not quite on the lot - and it is the one we purchased! They coddled us with some beverage & food & answered all questions before purchase. Thank you for a pleasant experience. A five star recommendation from our family.


2014 Ford Escape Titanium

5
Traci, Scott and Jacob on 09/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had a great experience purchasing a vehicle at Twin Pine Auto Group. Jolziah was a great sales consultant who allowed us to take the lead in our selection and decision to purchase and was helpful and available to answer our questions. He kept the sale process moving and was very accommodating to our schedule. We worked with Steven on financing and paperwork who was very thorough in explaining all paperwork, and available services/warranties. We had a great experience in a no pressure, family like environment. Twin Pine has changed our opinion of the typical car buying experience. We will definitely contact Jolziah for future purchases.


What a fantastic buying experience!! 2013 Ford escape.

5
Rick on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Twin Pines looking for a SUV. I was greeted promptly By Josh, who was very friendly, helpful, and professional. He let me drive two different Ford escapes, and got me a great deal. I couldn't be happier. They gave me a fair price for my trade. I was also very impressed with Stephen, and Chelsea. Everyone was super friendly and helpful. I strongly recommend twin Pines, and will buy there again for sure. Thanks For everything Josh.Rick Hamilton.


Great Dealership!

4
Danielle S. on 09/17/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Our experience with Twin Pine Auto was very good. I had never shopped there before, but I'm so glad I did this time. The staff made us feel right at home. We were not pressured into anything. We are happy with our purchase and we will be coming back the next time we need a vehicle!


Twin Pine Auto Group

4
blefever15 on 09/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

Just purchased a new vehicle for my Fiance and I , and we had a great time dealing with Twin Pine Auto Group. Seth Burkholder was there for us every step of the way, and always kept us in the know. The financing staff worked hard to not only get us approved, but also get the best rate! Couldn't have asked for a better car buying experience, and really love the "no-haggle" approach!


2013 honda civic

5
Snyder on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a car for 4 weeks on various websites by dealer magazines and give her lots and I made a decision to buy from Twin Pines. I found Twin Pines on cars.com Carfax reports were available for almost every car on Twin Pines person that gave me confidence that I was looking at a good car. Twin Pines has the selection of what I wanted at the best quality and prices in a 100 mile area PA Maryland Virginia New Jersey New York from where I live. Derek was fast at returning my inquiry and we set up a meeting on his first call. Derek was very helpful from the time I stepped in the door. I test drove 2 cars, a Honda and a Toyota, that were on my list. Once I decided, completion of the deal went very smoothly. I thought I would have to go to my bank to get my loan but Twin Pine handled the transaction with my bank for me. I saved $1,500 to $2,000 over the other area dealers for the same car. I am completely satisfied with my purchase concerning recommend Twin Pine and Eric for your next car


2015 Nissan Pathfinder

4.3
Customer on 09/13/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

I was looking for a 3rd row SUV and found a 2015 Nissan Pathfinder at Twin Pine Auto. The staff was very helpful and easy to work with. I purchased the vehicle and drove it off the lot the same day. I liked the as is price. No need to negotiate.


Great experience

5
Nicole on 09/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was interested in a specific car I saw online with this dealership, a 2015 Toyota Prius. I was an hour and a half away from Twin Pines, but decided to make the drive, especially due to the low price. The several phone conversations I had with John prior to making the drive were pleasant. He answered all my questions and was very helpful. I received the same treatment when I came to look at the car with my family. He was also very interactive with my 5 year old son, who came increasingly impatient through the process! We enjoyed a test drive and they worked with us on setting up the payments we could afford. We had to wait a bit as they were busy, but offered us food and drinks as we waited. Overall I was very impressed. It was better than any other car buying experience I've had!


Used auto purchase

2.7
Former buyer on 09/10/2016

Customer Service: 4.0 Buying Process: 2.0 Quality Of Repair: 2.0

I bought a 2016 mazda6. The buying process took three hours, out of which we waited downstairs in their loft room without any interaction with any of the employees for an hour and a half. I watched at least half a baseball game down there to illustrate my point. The employee we directly worked with some nice overall throughout the whole process and afterwards. The facilities were stocked with free waters and snacks. Overall, we are happy with the car, however we did experience some mishaps immediately after we drove the car off the lot, which didn't occur during the two test drives we did prior to purchase. One, the windshield had and still has a small chip on the passenger side. It was overlooked as it was believed to have been a smudge. When we took it back in to Twin Pine, they did show it to their glass repairman who claimed that it had been filled despite its slight discloration. I suppose the main thing, however, was that there were not safety concerns. Another concern we noticed was that the one rotor on the passenger side was bad. According to an employee (later that same day that I inquired about the windshield), the brakes were brand new, and the reason it made noise when I came to a stop was because of Grooves on the rotor as it made contact with the brake pad. On a positive note, Twin Pine was willing to make the repair despite not being part of the warranty. On a smaller scale, Twin Pine had removed all of the floor mats from the 2016 Mazda (which I presume may have been for profit purposes). I didn't go back to Twin Pone afterwards due to the first two incidents, but felt it was worthy of mentioning. Overall, after all the speedbumps and the long time we spent waiting to talk to the business finances owner, we do enjoy our car a lot. I hope you find this review insightful.


Car buy made easy!

5
Kendall on 09/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been searching for a Subaru in my price range, and finally found an awesome one at Twin Pine! The people there were very easy to get along with, and were extremely helpful in my search for this car!


Great place

5
David Ace on 09/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought a 2015 passat from Wyatt at twin pines. He was really good to deal with. Answered all my questions thoroughly on the phone before or even showed up at the dealer. After i got there he showed me original car i wanted but no problem with me test driving 3 different cars and answering all my questions about. He made sure I felt comfortable and sure of my purchase. I also had the pleasure of meeting Steve in the finance department. He walked me thru my options for the loan and explained everything really good.. couldn't be happier with twin pines


Great Experience

5
Car_Guys1 on 09/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The entire experience was wonderful. My wife and I drove over 1hr to go to this dealership and it was worth it. The facilities and people are great. Our sales consultant, Joshua Yoder, was wonderful. There was no pressure and no rush with any aspect of the transaction. We got a great deal and are confident of that because of the extensive research that we did. I would recommend Twin Pines Auto to anyone in the market for a new car.


Seth was great

4.5
Ludmila Burcovschi on 09/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I purchased a Lexus IS250 from Twin Pine Auto and had a wonderful experience. Seth, the sale person, was very helpful, knowledgeable, and patient with me. I am very selective and took 7 months to find the exact car I was looking for. Seth stuck with me and ultimately I found the car that was perfect for me.


Very Satisfied!!

5
Kevin K on 09/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

As our lease was ending, we were looking for a reliable, late model used car. We had a car picked out at another dealer, but the car was too small for our needs, so we thought why not check out Twin Pines. Boy are we glad we did!! We quickly found a car we wanted, and in less than 2 hours, we drove away with it!! The facilities are excellent, and even had toys to entertain our little grandson. Wyatt was our salesperson, and we would highly recommend him. No pressure, no hard sales tactics, a refreshing approach to car buying!! Thank you!!


Great prices, excellent experience

5
Scheifleys on 09/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were in the market for a low priced car that was good on gas and Twin Pine delivered! Our salesman, Seth, was very nice and did not pressure us at all. The whole process was quick and easy. Highly recommended!


The sales person are nice and friendly.

5
chabi on 09/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

sales person are nice and friendly, car price as low as other dealer.


Painless car buying experience

5
Wes on 09/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Found a Chevy Volt for this dealership online that I was looking for and decided to drive the nearly 2 hours to take it for a test drive. Called to make sure the car was not sold before leaving. Talked with Wyatt Zong and he told me he would check to make sure the car was there and call me back. Not even 5 minutes later, he called back telling me it was there and he parked it off to the side in the "sold" parking lot to make sure it was there for me when I got there. When I arrived it was there waiting for me. Not even 5 minutes later we were taking it for a test drive. After the test drive I decided the price was well below others and decided to start the paperwork. Wyatt took care of everything. All I needed to provide was insurance. Since I just moved I had just switched insurance companies, so, this took some time. A very long time, actually. Wyatt stayed way after the dealership had closed and waited until the insurance had arrived. He made the wait less stressful by providing food and drinks. He even brought in a coloring book and crayons for our 3 year old daughter. Would definitely recommend Wyatt as your next no pressure car buying agent.


Best Price and Great Service

4.7
mdglad on 08/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Twin Pine was recommended by both neighbors and friends - and now, me too! Internet research showed that Twin Pine had very competitive prices and the onsite experience proved that service of the sales consultant was courteous and helpful. (Thanks, Jolziah!) The next time I am in the market for a used car, I am going to shop at Twin Pine.


I hate car shopping,,, but,,,,,, NOT THIS TIME....

5
Sandy Daniels on 08/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I shake when it comes to car shopping,, Not a fan,, But Mike and Steve made it awesome,, I felt like family,, even when I got a glitch in my on line banking,, they accommodated me,, I WILL DEFINITELY SEND PEOPLE THERE AND WILL BE BACK IN TEN YEARS WHEN I NEED ANOTHER CAR! You wont be sorry with this place,, very professional yet so friendly,, I had to drive quite a distance to get there,, they texted me telling me car was still there,before I left, so I wouldn't waste my time,, YOU WONT BE SORRY WITH THESE GUYS... (just a note,, a fellow car dealer recommended this place, so it shows their reputation)


Great Experience - made the decision easy

5
CarforCollege on 08/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were looking for a car to send off to college with our son - something dependable but at a good price. The "Under $15,000" page on Twin Pine's website was a great place to start looking. We went down to look at their selection of Ford Fusions but when we got there we saw a lot of other great cars. I was surprised by the pricing so I did my research. The cars I checked out were all in great shape with clean carfax reports and the pricing was the best in the area. We selecteds a nice Mazda and worked with Mike to get the deal done. The buying process was smooth and easy. Their up formt pricing beat any other deal I could find. They also helped me resolve a title issue I had with my trade (for which they gave me a fair price). The entire process couldn't have been easier. We drove off with a great car at a great price. We will definately start our next car search at Twin Pine.


WOW! Ask for Jolziah!

3.5
Reid D Sullivan on 08/17/2016

Customer Service: 5.0 Buying Process: 2.0

Bought a Ford Fiesta from Twin Pines - I appreciate the Christian music and the service. Lots of inventory, and there inventory selection process is top notch.


Great car buying experience

4.5
Emmanuel on 08/16/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I bought my 2013 VW Jetta from Twin Pine, the customer service and buying process was by far the easiest I have dealt with they were very kind and courteous and took their time to explain everything I needed. Their place of business was very clean in an orderly manner, and the cars themselves or more than exceptional and the prices are great. I will have no problem when referring them to all of my friends and family if anyone is looking for a car, Twin Pine Auto will be my first selection for them.


Excellent car buying experience!

5
Terry Felty on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have bought 3 vehicles from Twin Pine Auto over the past several years and have always had an excellent car buying experience. Their inventory is huge with top quality used vehicles and the prices are fair and reasonable. I highly recommend their dealership to anyone who is serious about buying a vehicle.


Twin pine auto group-Best car buying expereince

5
David B on 08/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a car can be daunting experience. My wife and I have limited knowledge of cars as well as limited experience with buying cars. There is always a fear that you will be taken advantage of at a car dealership. However Twin Pines auto group made this process enjoyable. When we pulled into the facility, we were impressed by how nice everything looked. We were promptly greeted assisted looking for the right car for us. Derek was an amazing sales consultant. He helped us find the right car in our budget. He was respectful and approachable. He listened to our needs but also gave positive feedback and advice to help us in areas that we had questions. Steven was amazing with helping us with the financial end of the process. He took time to help us find a warranty plan and financial plan that was right for us. It is rare to have a buying experience where you truly feel like the staff care about how happy you are as you move forward. I encourage those who have had bad car buying experiences to try Twin Pine next time they are looking for a car.


AWESOME CUSTOMER SERVICE AND BUYING EXPERIENCE!!!

5
Paul and Megan Deloye on 08/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This dealer was first on our list to shop at for a good used car, and while we did leave and shop around b/c that is very wise to do, we came back the same day b/c no other cars we looked at even came close to comparing to Twin Pine's inventory of used cars, and the customer service we received from John was excellent. This was a pleasant, no pressure buying experience, and I would highly recommend this dealer to everyone!! From the buying to the financing to the closing, the whole process and every associate involved there was excellent and very professional! If we ever are in need of a car again, this will be our first and HIGHLY likely first and only stop!


Great experience!

5
Samantha Nein on 08/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Twin Pine made my first car buying experience a great one! I heard nothing but great things about them and my own experience was very positive. My salesman wasn't pushy and he was very pleasant to work with. I walked out of there with the exact car that I wanted and for a great price! I definitely recommend Twin Pine!


Simple and Easy!

5
Garrett G. on 08/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went to Twin Pine looking for a specific vehicle and walked away with everything I was looking for and more! Jolziah was very helpful when it came to keeping me updated on the buying process and the status of the car I was buying. I traveled over an hour away from my house in search of the car and it was well worth it. Twin Pine and its employees made the buying process easy and hassle free. I will most definitely return when its time for something new!


2014 GMC Sierra

5
Skip and Cindy on 07/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went there on a busy Saturday so there was a bit of a wait but the service and purchase were worth it. Excellent price on the truck! Best price on the internet and the truck was clean and perfect just as advertised. Will go back again for our next vehicle.


The Willy Wonka of cars!

5
Catherine on 07/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jolziah was very helpful in finding me the perfect car with all the features that I wanted. It was in my price range and just what I wanted. He prioritized my specific car desires and helped me narrow down my options in an easy strait forward way. He also explained all extra packages clearly which made me want to go with Twin Pine as my financer and purchase the warranty as well. I am extremely pleased with my car and had a wonderful experience at Twin Pine Auto.


Excellent Car Buying Experience

5
Andrew C. on 07/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was by far the best overall car buying experience ever! I had narrowed down my search to a low-mileage Honda CR-V and when comparing prices at Twin Pine with all other local dealers I realized that their "no-hassle" prices were about $2500 less than other dealers. I figured, why spend all that time and effort "playing the game" with dealers to try and negotiate prices down when I can just walk in to Twin Pine and get great value without any stress or pressure. Seth was great to work with and gave us plenty of time and space to look at the car and test drive but was also very friendly and personable when we were discussing financing details. I have sat in dealerships for over 4 hours buying a car in the past and left feeling stressed out and exhausted but this was different. We were in and out in less than 2 hours and still had the energy to celebrate with a nice dinner afterwards! Thanks to everyone at Twin Pine! We will definitely be coming back when it is time for our next vehicle!


Great experience

5
Jerry & Robin on 07/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very happy with our experience at Twin Pine! The staff was very helpful and made the experience a pleasant one even while having our 6 yr old & 5 month old in tow! Very happy with our new vehicle. Can't say anything but positive things about this dealership!


Excellent

5
Jeremy on 07/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The process of purchasing a car was so smooth that I was in and out in less than an hour! Derek Dunn was very kind and patient and was willing to go the extra mile. With his help, purchasing a car was really easy and painless. I totally recommend Twin Pine Auto-group for anyone.


Needed a car fast

4.2
Steve Ault on 07/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

I was looking for a car and saw twin pines online and thought i would give it a try. I drove out on a Sunday afternoon and was surprises at the quality of cars they had for my needs. I was looking for either a Honda Civic for a Toyota Corolla and they had both. Their prices were as good if not better than other places that i was checking online. I went back the following week and bought a 2013 Honda Civic that we just love. The salesman was very helpful. I would recommend Twin Pines Auto to anyone looking for a used car.


2012 Fiat 500 Pop Hatchback

5
Cassandra Bowlen on 07/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went to Twin Pine Auto Group after my dad had sent me a link to a car he thought I would be interested in. I had been in an accident and my Honda Civic ended up totaled, and I was looking for a new car. The main things I was looking for was it had to be small, low miles, and 5000-8000. I did have other choices but they each had very high miles on them. The Fiat at Twin Pines was perfect for me because not only was it very small, it also had low miles and was in my price range. Compared to the other dealerships I had been to, Twin Pines had the best customer service. I was greeted right away and had someone (Derek) immediately help me with the car. He was extremely helpful and I liked how I was never really pressured into purchasing the car. He even pointed out other cars that I might have been interested in. He was very friendly, but the first day I went I didn't have all of the money together. Derek was very helpful in offering me some financing options, but I declined and opted to come another day where I had everything together. The next time Derek was not there, but Wyatt helped me with the purchasing. Again I experienced outstanding customer service, and felt no pressure into purchasing the car. The car buying process was very easy thanks to the help of everyone there. I would highly highly recommend this dealership to anyone looking for a car. They have the lowest prices and a great selection with an amazing staff to match. If I ever needed to, I would definitely go back there for any other purchases.


Great Service and Experience at Twin Pine Auto

5
Brad on 07/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife an I had a great experience with our recent car purchase from Twin Pine Auto Group. We had the opportunity to work with Brock Haller and would highly recommend him to anyone looking for a car. Brock was knowledgeable about the process and was available to answer our questions. He was always looking out for our best interest. We would highly recommend Brock and Twin Pine for anyone looking to purchase a vehicle. Thanks again!


Very Disappointed Customer !!

2
LG on 07/26/2016

Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

The beginning process of purchasing a vehicle was great until 4 days after I purchased my vehicle I had an issue and I contacted the manager and I was blamed for the issue and in so many words I was told too bad so sad for you. The manager was rude and unprofessional with a lack of sympathy of my concern. I was in the market to purchasing another vehicle, I was going to purchase from Twin Pine, but due to how I was treated from the manager (Rob) and my sales person (Wyatt)I won't be purchasing another from Twin Pines. The motto of Excellent Customer was not present when an issue arised...


Great Car Buying Experience

4.7
Jess on 07/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Definitely not your typical car dealership... but in a good way! The staff there were all extremely friendly and helpful, especially our salesman Josh. I saw shopping for a 2014 Jeep Grand Cherokee in the $20,000 range which was turning out harder than I originally thought. Luckily, I stumbled across 2 cars at Twin Pine and was more than happy to make a bit of a longer drive to see them. Needless to say I loved both and ending up purchasing one the same day. Overall I great buying experience and I'm very satisfied. My only complaint is that I had to make the long drive back up to pick up the car as it wasn't ready for me to take home the same day.


Helpful Auto Shopping

5
Cody Martin on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a Tiguan today and the process was so easy. If I had questions, they were there to answer them in the best way possible. Friendly staff and atmosphere. I'll check them out again if I'm thinking about purchasing a car or truck in the future. Thanks again Twin Pine!


Happy First Car Purchase!

5
Aweaver on 07/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Twin Pine was an awesome place to go to buy my first car. Very friendly staff and Josh (our salesman) was incredibly helpful. Angie was also very nice and knowledgeable when we were filling out paperwork. Glad I could get my first car at such a great establishment!


Purchased a Buick Enclave

4
Tammy Weiss on 07/20/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

We had purchased a Buick enclave from twin Pine in March. We love the car although we had some problems that were covered under warranty. DJ at twin Pine was very helpful with helping the process go more smoothly . We will return.


Customer Service

4.2
Casey Marion on 07/19/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I was in a car accident and needed to get a car over the weekend for work on Monday. I knew exactly what I wanted which was a 2015 Jetta 1.8T. After looking around the best option was at Twin Pine. When I got there on Saturday someone else had just purchased the car. The Twin Pine salesman John went above and beyond and found me the exact same car down to the mileage color and price. He got it inspected that day and I drove the car home. I was even able to drop it off the next weekend and get it detailed for free. I would strongly recommend Twin Pine to anyone looking for fair prices cars with great customer service.


Great dealership!

4.7
Tiffany and Ryan on 07/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

This was my second experience buying from Twin Pine. I bought my Chevy Cruze here 2 years ago and was very impressed with the no pressure service and sales. Derek was wonderful to work with and easy to talk. This time around I needed another car due to an unexpected car accident that resulted in my Cruze being totaled. Being 38 weeks pregnant we needed another vehicle as soon as possible and I knew Twin Pine would be my first choice. Thanks to Derek I found another car I love!! Steve in Finance was great at explaining all the paperwork and warranties! Thank you Twin Pine for the wonderful experience and I look forward to buying my next car in the future!!!


Quick Service

5
Carol S on 07/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Super fast service, no pushiness and great value. Found just what I was looking for on my 1st trip and purchased the same day!


Very Pleased!

5
Jessica Cooper on 07/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought my car over 2 years ago at Twin Pines and have been very satisfied. I was very pleased with the help of my salesman and the ease of financing my car!


Jeep Grand Cherokee

5
Donnie on 07/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great car selection......went there for a Volvo but ended up leaving with a Jeep Grand Cherokee. Prices were great and our sale guy Mike was easy to work with. We drove an hour to Twin Pines because of their selection. They also provide a ton of snacks! Over all I give it a 10-10. Thanks again!!We love the Jeep.


Great Experience!

5
LaurenC on 07/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought my first car through Twin Pines and it was a great experience! Everyone I dealt with was super nice and helpful. I had been shopping for a new car for a couple of years and I dreaded going to car dealerships and dealing with the pushy salesmen but I didn't feel pressured at Twin Pines. My salesman, Wyatt, was so nice and helpful. I definitely recommend Twin Pines!


Love my new car from Twin Pines!

5
Ashley on 07/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks to mike & the staff at twin pines-...Smoothes process I've ever had buying a car. Had an outstanding lodging/waiting area to accomadate my son while I went through the process, loved twin pines.


First Class Dealership..

5
jeremiah s. on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was nice to look online and find the truck (2014 Ram 1500) and the price I wanted, instead of aimlessly wandering a dozen dealerships. The guys from Twin Pine Auto Group, Seth from sales to Steve in financing went the extra mile and then some. Even though they are a used car dealership, they only sell quality preowned NO clunkers. They are at the top of my list for my next purchase, as I am very pleased with the truck and the buying process. It was a very relaxed no pressure environment, they seemed very honest and sincere (no playing games). The 155 mile round trip was very worth it. So guys Thank you very much, Jeremiah S.


First class dealership...

5
JeremiahS. on 07/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was very nice to check out pickup trucks online, find the one you want, and go directly to Twin Pines (one stop shop). Instead of spending days wandering a dozen dealerships. They had exactly what I was looking for (Ram 1500) and the price I wanted. Even though they are a used car dealer, they only get the best one's on there lot, no Junkers, just quality preowned. From the salesmen to the finance department, these guys where top notch, they went the extra mile and then some. They are at the top of my list for my next purchase. It was a relaxed no pressure environment. So excellent job guys. Thank you...


I love Twin Pine Auto

4.8
Tiffany on 06/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I am so ecstatic to say that I love Twin Pine Auto Group due to the service, and charisma of all the employees there. I had the pleasure of meeting Seth, and I have to say, for my first time buying a car, he set the bar pretty high! I don't know if I'd go to anyone else in the future. I absolutely love my 2015 Toyota Corolla and I couldn't have done it without the help of Seth and the rest of the Twin Pinr Auto Group. You've made this experience one I'll never forget. Thank you and I'm sure I'll be back again sometime in the future!


Her First Car

5
Tony M on 06/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were looking for a car for our granddaughter who was buying her first car, getting ready to go off to college. We were return customers. The quality of the vehicles, reasonable and fair prices, outstanding service and friendly folks are the reasons we went back. Finding the perfect car was easy. The smiling faces and smooth process made the stress involved with her first vehicle purchase a very special occasion.


Satisfied Repeat Twin Pines Customer

4.7
T.S. on 06/25/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

We purchased a car for my daughter several years ago. The quality of the car and the helpfulness of the staff made me return to Twin Pine. This week, I started and finished my search and purchase of an SUV in two visits. John was very helpful educating and directing me to vehicles that met my needs. I like the selection, quality and the pricing of the vehicles at Twin Pine. I am also impressed with the personable staff who make the transaction as enjoyable as possible. I will be back.


Quality Vehicles - Great Customer Service

4.6
Eric on 06/25/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I am from the Lancaster area, and heard from others about the good deals available at Twin Pine. They had a great quality Nissan Altima priced well below what I saw elsewhere. Didn't get as much as I hoped on my trade, however they made up for it with a smooth buying experience and well-done shop detail - took care of several scratches and made it look great! Would definitely buy from them again. Highly recommend Jolziah!


Twin Pine Auto Experience

5
Kaitlyn on 06/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very fortunate to have found the car I did and had a wonderful experience in the buying process. The service was fast very easy to go through. Very much so satisfied with the car and service at the Twin Pine's


superb

5
Steve on 06/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We asked for, and got just what we wanted. Spot on. Jolziah and Gary were great. They listened, pointed us in the right direction and then delivered our car exactly. Service was superb. We felt cared for from start to finish. Will recommend and use again.


Expectation Exceeded

5
Sadie Mae on 06/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I heard about twin pine through friends and decided to go see for myself what they were like.And I was looking around online and at Carmax and Twin Pine definately offered the best prices around and of course I found a car I fell in love with ,considering their great selection.I must say too the very atmosphere of the place,the service,even the appearance of everything speaks of high quality and integrity.I am pleased to admit that I am beyond satisfied with the way they exceeded my expectations.


Great Service, Fast Transactions

5
John and Mandy on 06/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We bought a 2013 GMC Terrain from Twin Pine Auto Group. The vehicle is in great shape. Exactly what we were looking for at a lower price than what we were seeing at other dealers. We were first time buyers at Twin Pine Auto. The sales people were very nice, explained everything to us, and best of all there was no pressure to buy. Would definitely buy another vehicle there!! Thank you Twin Pine Auto Group Team!!


Effective & Efficient

4.7
Cooper on 06/12/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I bought a 2014 Jeep Grand Cherokee Laredo from Twin Pine Auto Group in early June. Not being from the area, we learned about the Jeep through a posting online. After calling and confirming it's availability, we made the trip the next day to test drive it. Wyatt was very helpful in answering all of our questions and assisting us through my first car buying experience. The whole process was smooth, quick and efficient. Great experience!


Friendly and Hassle Free Car Buying!

5
athome on 06/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an amazing car buying experience at Twin Pine. I had been searching for a Prius and was amazed to find a newer model for such a great price at Twin Pine. I absolutely love their No Hassle business model. There is no negotiating because they give you the best price they can up front, which is exactly what I wanted. I found the car I wanted for a great price, test drove it, then bought it. Twin Pine made the process extremely smooth and hassle free. The staff was so friendly and helpful and made my car buying experience very enjoyable. Highly recommended!


Great Car, Great Price

5
Heather on 06/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff at Twin Pine Auto Group were all very nice and helpful, especially towards my unique buying situation. They did not make me feel rushed at all and took really good care of me.They also worked with me to help me get the most affordable payment plan. The car had a few scratches and a dent on it when I went to look at it, and when I picked it up it was cleaned up very nice. This was the second car I have purchased and it was a great experience. I would go back there in the future and I would definitely recommend it to others. I love my car! Thank you for a good experience!


respectful service

5
jo jo finger on 06/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We almost live in Chester County and we have a lot of dealers in our area, but we made the trip to lincoln to Twin Pines car dealer. We think they have some of the best selection of higher quality cars. Also have alot of friends that have bought from Twin Pines and they are all repeat buyers. that gives me piece of mind that we are dealing with an honest car dealership. we just purchased our second car from them trading in the first one.We are completely satisfied with the process and the people involved in it . Shout out to Brock Haller,thanks for all you done! Along with a few others there.We were treated with respect and kindness,something being lost in this day and age! God bless all of you folks! Truly Satisfied, The Fingers


Great service and great prices

5
Cory on 06/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been looking for a newer model Ford Explorer in my price range for months but have not had any luck. I was lucky enough to find one being sold by Twin Pine Auto Group recently. The price for the Explorer was unbeatable. It was thousands of dollars less then what I had been seeing. The vehicle runs great and the buying process was very smooth. I would definitely recommend this dealership to anyone that is looking for a pre-owned vehicle.


Great Experience

5
Cadillac Tom on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

So, my previous car, a 2007 Cadillac DTS, was totaled in an accident on May 17th. I went online searching for an XTS. While I may have viewed 50-60 cars online, my wife and I actually went to 5 different dealers and look at 30 of them. Only Twin Pine had the car that met all my wants and needs; the only problem was that the car was 135 miles from my home. I emailed them and then called and spoke with Brock. He assured me that the car was as described and that a no hassle bumper to bumper warranty was available, in fact he had Angie call me back with all the specifics on the warranty and the cost options. My wife and I made the trip, the car was parked in the "Sold" section of the facility but that was just for safekeeping. Brock came out, we spoke about the car for a few minutes and then he handed us the keys and said " take it for a ride". A couple of miles later, we returned to the dealership, said "we'll take it". Quick and easy paperwork and we were on our way home with our new wheels. Definitely would recommend Twin Pine Auto Group and especially Brock. From the fragrant hills of Ephrata to the sandy shores of Jersey, Thank You!


Another great experience

5
Tom D. on 05/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Another great buying experience. We are repeat customers having been referred through USAA's car buying service. We originally bought a Toyota RAV4 and had such a great experience that we returned to buy another for my daughter. The facility is warm and friendly, including the great Christian radio station. I felt like the sales people were honest, friendly and straightforward...thanks Derek. The process was quick from test drive to driving off the lot and I will highly recommend them to anyone looking for a quality used car. Thanks again for a great buying experience.


Fast and Easy process!

5
Heather D on 05/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Twine Pine is such a great place to buy a car! We just bought our car 5/25/16 and Derek Dunn was the associate that guided us through the process. I took a little UNDER an hour for us to drive off the lot in our new vehicle! That is completely unheard of! Derek had us fill out the credit application online before coming in and we texted him our insurance info & driver license. Doing all of that before hand helped us drive off the lot faster. The atmosphere was laid back and no one was pushy or rushing us. It was a great experience and the prices are AMAZING! I think my family will buy all of our vehicles there from now on!


Fantastic service, excellent salesman

4
Tom C on 05/24/2016

Customer Service: 4.0 Overall Facilities: 4.0

I was looking for a car that would meet the need for transporting my handicapped daughter. Specifically one that had an electronic passenger seat. I looked at several cars but nothing seemed to fit. Vatamier, my salesman, kept looking until he found one. Wow, more than I thought possible. The office staff were fantastic in working out the finances. There facilities are excellent. Recommend them to anyone.


Fast friendly service

4.8
Rav416 on 05/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were looking for a specific vehicle and twin pine found what we were looking for at a competitive price. Seth was very helpful and friendly to work with and the facility was clean and comfortable. We would recommend them to our friends and family.


Car Purchase

5
Brittany Strosser on 05/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My whole experience at Twin Pine Auto was a simple and easy process. My family has bought several cars throughout the years and the service at Twin Pine Auto was impeccable. With this being my first car buying experience, the employees were very kind and not overbearing at all. I would highly recommend this auto group to friends and family who are interested in buying a car.


Great Experience

5
KatelynB on 05/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a 2013 Jeep Compass from Twin Pine about a month ago. This was my first time buying a vehicle from a dealer. My family and I drove all the way from Delaware to look at the Jeep. Their prices were already lower than the prices from dealers in Delaware. We got there first thing in the morning and the Jeep was reserved for us. We test drove it and I immediately fell in love.Our salesman was very straight forward and was great. Everyone was very nice It's safe to say that this was a great experience and I will definitely keep Twin Pine in mind when I buy another vehicle in the future!


Great customer service!!!

5
MonicaT on 05/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking for a car for sometime. I found Twin Pine Auto. Was a great buying experience. Mike my salesman was very attentive through the whole process. Everyone there was great making sure I was being taking care of when Mike was off doing something. I will be doing business at Twin Pine again!


Great Services, Easy to talk to, Very friendly,

5
Jamie on 05/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

No Hassel, Great Service, Friendly Smiles, Twin Pine Auto took very good care of us, gave us fair price on a used suv, came to a meeting price that we could afford, offered snacks and drinks to our boys, they have a very good staff at the Ephrata location, and understanding group..... I will tell everyone where I got my new car at!!! thank you a lot Special thank you to Salesman Wyatt Zong your were very patience with us :)


Going the extra (60) miles

5
peteraclifford on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second vehicle I purchased from Twin Pine Auto Group. I found a couple cars that I was looking at online in their inventory. I sent an email that evening that I wanted to trade in my Jeep and test drive a couple cars the next day at 11:00 am. That morning, as soon as they opened I received a phone call and email from Wyatt Zong. He had the car lined up right on time. He made me feel like it was ALL about ME. He seemed to enjoyed getting new cars out for me to test drive. I loved his attitude.Then, when I was ready to complete the paperwork, there was a problem: I did not realize that my wife had to sign some paperwork. But they actually finished the paperwork, then Wyatt followed me from Ephrata to York and met with my wife so she could sign the paperwork !!! Talk about going the extra mile to make the purchase easy for the customer. WOW.


Great service

5
Norma Rivera on 05/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My dad and mom both purchased cars from twin pine and had great experiences. A great staff and very friendly. Felt safe knowing we were buying quality vehicles at a good price. Walked in got approved and left with a great car!


I am valuable customer twinpineauto.com, Lancaster

0
Ganesh Aryal on 05/08/2016

I am valuable customer of twinpine auto group of Lancaster city,and l refer my friends to this auto group usually if I know they buy car,


Great Experience - No Hassle

5
Kurt on 05/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I drove 1 1/2 hours to look at one car, and after checking out the selection of SUVs, left with something we weren't expecting. Derek was very accommodating, enabling us to try out 4 different vehicles with worry or pressure. Steve was great with working the numbers and taking care of the paperwork. Two weeks later, had a minor issue and they took care of it, no problems asked. That was all 14 months and 20K miles ago, I'm still as happy with my purchase as the day I left. So much so, that my wife and I went back to get her a new car! In a few years, when it's time to trade in again, we'll be heading back to Derek, Steve and the rest of the Twin Pine Team to buy another.


Good Experience

4.2
Jeremy on 05/03/2016

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I purchased a 2013 Chevrolet Volt from this dealership. They were kind enough to allow me to see and test drive the vehicle before it was even on their lot. The fact that this dealership has no haggle pricing, and the sales staff are not paid by commission makes the buying experience far better than other dealerships. they had a wide selection of cars as well. So far, I am 700 miles in on my car, and I have no regrets whatsoever. I would recommend this dealership to anyone nearby that is looking for a vehicle.


Got the car I wanted!

3.7
Rich on 05/02/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

Gentlemen, I drove two hours each way to purchase a car at Twin Pines Auto Group in Ephrata, PA and was not certain that I would come home with a newer used car. My communication was primarily with Derrick Dunn (salesman) via e-mail over the past seven days. When I arrived, Derrick had the car washed and vacuumed. He informed me of the manner that cars are sold there, in an effort to make the car buying experience effortless and unimposing, and I have to say, thats the way it went. I left there with a 2011 Volkswagen CC Sport that I wanted, although I expected more for my 1999 Mitsubishi Eclipse Spyder GS convertible trade-in, however, I still feel that I was treated fairly. Thank you, Richard Eliasz


Amazing dealership

5
Lacy on 04/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Worth the drive! It took me almost an hour to get to Twin Pine, but it was worth it. They had exactly the car I wanted with no deceptions in the description. Service was courteous and fast. The salesman, Wyatt, had come in on his off day to meet with me. The process was smooth, and the atmosphere was quaint. Be prepared for no haggle pricing, the price you see is the price you pay.


GREAT Experience!!

5
J. Barden on 04/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had an awesome car buying experience purchasing a newer car for my son. I informed my Sales Consultant Michael Alterbrando that I live in the Richmond, Virginia area and I needed to know everything about the car I were interested in before I made such a long trip. It was well worth the drive!! The car was just as Michael had described to me. I truly believe that I got a great car for a very fair price. Everyone involved in the whole purchasing process were very nice and professional. I would make the drive again. Thanks so much!!


Excellent Dealer!

5
G-Yo on 04/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had to purchase a car in a timely manner. Twin Pine was a great experience; they had a large inventory, great and competitive prices, and the sales staff was very professional. I would shop at twin pine for all my future vehicles.


TwinPine Amazing

4.7
lacy on 04/24/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Wyatt was an absolutely amazing salesman. He answered my inquiry immediately and came in on his day off to accomodate my schedule. What a pleasant, likeable young man! When I questioned the "no haggle" pricing, he did not argue with me, but put in the extra time to listen to my reasoning and then show me the truth about competing prices. This is not my first rodeo, although I usually buy new vehicles. I was a bit apprehensive about buying a used car, but this was for my son, after all. Wyatt made the process agreeable from the point of contact to the point of delivery. My only reason for 4/5 stars on buying process was getting stuck behind a couple who was obviously financing, and took forever. I was paying cash and having to wait for the finance guy was a pain. Oh, and the lot is adorable.


Great customer service, great car!

5
Bryan on 04/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have been searching for a car for over a month and as an about to be college graduate I had a strict budget to work with. Twin Pine provided me with excellent customer service, without trying to pry every last penny out of me. Brad provided me with all the information I asked for and was always honest with me. When I had made my decision to purchase my vehicle, they sat down with us and went over all the options in an understandable manner. Overall I am extremely satisfied with my experience with Twin Pine and would use their services down the road again!


Great Service

5
Tarah G. on 04/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2013 Passat and Seth was salesman I purchased the car from. Talk about great service. The ability to text Seth prior to my arrival with questions and have my application processed and ready to go was wonderful. This place is a no haggle business and that is what I enjoyed the most. Going into the purchase knowing we were at bottom line pricing was a relief. Prices are great and the 3-4 year service plans they offer are spectacular. I have already recommended this dealer and Seth to two of my friends that are looking for cars as well. Thanks again for the great experience purchasing my car!


Good Service

4.3
Eric on 04/20/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

I went to Twin Pine on what just happened to be a very busy sales evening, and the staff had to make extra efforts to serve everyone. I was not left waiting, not did I see anyone else left waiting. Some sales people were attending to two customers at once who were at different stages of the buying process. They were friendly and courteous. My transaction was the last of the day and went past closing time before concluded, but they kept a friendly and positive attitude throughout.


Excellent Car Buying Experience

5
Happy Customer on 04/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We went to Twin Pine Auto Group to look at a specific car. Upon arrival a salesman, Seth, greeted us on a golf cart. He was very friendly and offered to take us to the car we were interested in checking out. This facility is rather large, with a lot of great options, so the golf cart ride was a definite bonus! The no hassle price is very helpful. The prices are well below other "commercial car dealerships". There is no haggling back and forth, you know the bottom line price immediately. After Seth explained how the pricing works at Twin Pine, he immediately opened the vehicle, had us get inside, and began a very detailed explanation of all the car had to offer. He was very upfront about the value of this car, compared to another car we were also looking at on their lot. He was honest about what he thought and how we could get the most for our money. After a test drive, we went inside to begin the paperwork. All of the employees at Twin Pine were very knowledgeable, helpful, and friendly. The facility is also very comfortable. They have a very nice lounge area with snacks, a fireplace, and a TV where you can relax until they complete the loan paperwork. If you are looking for a stress free car buying experience I recommend Twin Pines. Ask for Seth!


Very friendly staff!

5
jackie&sadie on 04/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff was extremely nice and walked me through financing my first car! Everything was explained thoroughly and was easy for me to understand. Everyone we encountered was so happy and cheery! Brad and the finance guy, (steve maybe?) really showed an interest in helping us out. Everywhere else at other dealerships turned up their noses once they saw our credit score, Twin Pines definitely gave us a second chance at getting our lives together! Thank you sooooo much!


All around GREAT experience and service!!

5
Lindsey on 04/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I contacted the location a few days prior to going in about looking at 2 Chevy traverses that were on site and Derek got back to me within minutes. When I got there the vehicles were ready for me to look at and test drive. It was a little busy when I was there so the paperwork was on the slow side but they made the wait very comfortable for us. I'm very please with the vehicle I bought and I would highly recommend the vehicle and Twin Pine to anyone and I already have! I drove an hour to Twin Pine and I would gladly do it again, I will definitely be doing business there again!


Great Car!! Great People!! AWESOME Experience!!

5
Lisa on 04/05/2016

Customer Service: 5.0 Buying Process: 5.0

After months of car shopping and a few bad experiences with other dealerships, we stumbled upon the Twin Pine Auto Group website. They had the exact van that I was interested in listed for $2500 less than any other dealership that I had gone to. I immediately called to inquire about the van and spoke with a gentlemen named Derek, he was extremely helpful in answering all my questions. When we arrived, the van was parked in the front and ready to take out for a test drive. Again, Derek did an awesome job of answering all of our questions and making us feel very comfortable. The customer service at Twin Pine is like no other!! Derek sat and talked with us in their lounge area while we waited for the financing to finish up (even though it was 3 hours after his shift was suppose to have ended). We were very specific as to where we needed our payments to be and they made it happen!! The entire process was very smooth and stress-free. I couldn't have asked for a better car buying experience!! I have 2 children who will be needing cars in the next year and we will definitely be going back to Twin Pine!!


Great Experience!

3.7
Amanda on 04/03/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 3.0

We came to Twin Pine because they had a Honda Accord we had been looking at for $3k below what the local Honda dealerships were asking. When we arrived we weren't sure what the experience would be like, but were pleasantly surprised. Brock our sales consultant was great, showed a few cars and let us test drive multiple times. The wait was a bit long to go through financing and paperwork, but the price and quality could not be beat. High recommend going to Twin Pines.


Great Service! Great Car! Great Experience!

5
John D on 03/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a Ford Fusion Titanium at Twin Pine Auto Group. At first, I was hesitant to make the trip (almost a 2 hr drive from NJ) because I figured they would be like any other dealership and I would end up disappointed but I'm glad I did because it was well worth it. I was looking for very specific options in a car and they met and exceeded my expectations. My salesman Brock was very helpful and made sure he found me a car that had everything I was looking for. The car looks and drives great and is in excellent condition. I was also on a tight budget and the price and financing options were great, lower than any dealership I've been to. Overall, I had an excellent experience and would definitely go back and would also recommend them to anyone who is looking for a great used car.


Nice Experience!

5
Chas from Virginia on 03/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I had a nice car buying experience at Twin Pine Auto Group in Ephrata, PA. We worked with sales associates Valdimere and Dereck. They were both cordial and considerate to our needs. We arrived at the dealership at around 5:45pm and by 8pm we were driving the car home to Virginia. Also the ladies in the finance department were pleasant and tried to get us the best financing. I would purchase another vehicle there and recommend the dealership. Valdimere and Dereck both followed up on the sale the following week which made us feel good. Nice Experience! Nice People!


Customer Satisfaction at its best

5
Melanie Hutt on 03/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I had a Wonderful NO hassle buying experience at Twin Pine in Ephrata pa. Wyatt our salesman made our buying experience both relaxed and actually enjoyable. There was never any pressure and his handling of the closing was speedy. We will recommend Wyatt & Twin Pines to everyone we know.


Good value but long waits

4.3
EV Charger on 03/28/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

I purchased a Chevy Volt from Twin Pine and overall my experience was very good. The car in which I was interested was listed online for about three weeks before it was ready for purchase. I drove about an hour and a half from Baltimore to pick up the car. The car was well-priced and overall this was a good experience. This was one of the biggest purchases I have ever made, so it was important. I liked my sales agent. Pros: Good pricing Car was well presented Sales agent (Mike) was helpful (he texted me a picture of the car before official pictures were taken) Nice facility - comfortable lounge area in which to wait Lots of cars Cons: Lots of volume of cars may mean long wait to sign the paperwork Lots of volume of cars may mean it takes a while to prepare a car for sale Dealer will try to up-sell several other services like clear-coats and extended warranties Overall this was a good experience and I appreciate all the work done by so many people (detailers, sales agents, auction buyers, etc). I got a car that looked new and is close to exactly what I wanted. Thank you.


Great car, Great value!

5
Stacey Bailey on 03/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a car today from Twin Pine Auto Group. It was a fantastic experience. There was no hard sell and no haggling! The salesman, Brad, was informative, helpful and never pushy. We waited a while to get the paperwork completed but that was because their prices are so good they sold 9 cars in 6 minutes today and I was one of those 9! And they completely explained the paperwork and streamlined the process. On 3 different websites that reviewed cars, my new 2015 Kia Forte was priced at $3500 less than the average price! Thanks Twin Pine Auto Group and Brad for everything; I'll beep when I drive by!


Great Experience! Would Highly Recommend

5
hfreelan on 03/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Twin Pines was a great experience. It was the first time that I have ever purchased a car from a dealership and they helped me every step of the way, and answered every question that I had (which was a lot). The process was easy, quick, and seamless. They make you feel very comfortable and are great at moving quickly to get you into your new car! They always seem to be priced under other dealers so you can't beat their prices. This is a great place for new and experienced car buyers! I highly recommend, we are thrilled with our new car!


Great car, great price!

5
New_Car_Owne2 on 03/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a car today from Twin Pine Auto Group. It was a fantastic experience. There was no hard sell and no haggling! The salesman, Brad, was informative, helpful and never pushy. We waited a while to get the paperwork completed but that was because their prices are so good they sold 9 cars in 6 minutes today and I was one of those 9! And they completely explained the paperwork and streamlined the process. On 3 different websites that reviewed cars, my new 2015 Kia Forte was priced at $3500 less than the average price! Thanks Twin Pine Auto Group and Brad for everything; I'll beep when I drive by!


No pressure and great quality.

4.3
Lynsie L on 03/25/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

I needed to get a quality used car quickly after having car troubles. Twin Pine had the most selection of used cars to choose from without the hassle of dealership haggling. The process was quick and easy, and among many great options, I was able to find my perfect car! I highly recommend Twin Pine Auto.


Great People/Company to deal with

5
Ivan Stoltzfoos on 03/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Derek did a great job.. I bought a 2015 Chevy Cruze and i'm very happy with it..


Amazing experience!

5
Miki Cramer on 03/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Twin Pine made my first experience buying a car very convenient and easy! My salesman, Brad, was amazingly helpful and was even willing to walk around in the cold with me for a while. He was very knowledgeable and was able to help me solidify my choice of my wonderful 2014 Ford Focus! I couldn't have asked for a better team to help me complete my purchase of my car. I will definitely be suggesting Twin Pine to my friends. Thank you everyone at Twin Pine!!


Breath of fresh air

4.8
Matt on 03/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We had to replace both our vehicles in a two week window due to the winter. The first was at an authorized dealer and while overall I think we made a decent purchase I didn't have the peace of mind and genuine care and concern that Twin Pine gave us. The two experiences were radically different and I would not hesitate to use Twin Pine again, thanks!


Dave Campbell

4.7
Dave C. on 03/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I recently purchased a car at Twin Pine Auto Group for my daughter. From start to finish, the process was without pressure which I find atypical of an auto dealer. From the test drive to the purchase which included some financing, Twin Pine Auto Group made this is an effortless endeavor. Questions were answered truthfully and with expedience. My wife and I will recommend Twin Pine to others, and this will not be our first and last experience with them.


Patience

5
Richwagner4588atgmail.com on 03/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2011 Ford Escape from Twin Pine after seeing the vehicle online. Michael contacted me right away after I placed a credit app online and the process was started. The process was very efficient and quick compared to other times I had purchased a vehicle. Mike was very patient with my special credit needs which is much appreciated. The entire staff was very helpful and understanding throughout the entire process. Thanks Twin Pine.


Great customer service, super inventory selection

5
Schools on 03/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My salesmen, Wyatt was very knowledgeable & helpful. He was upfront & honest & I respect that! During the purchase of my vehicle, the staff processed my paperwork fast & in a timely manner. The facility is very clean. Everyone was super friendly & I would recommend Twin Pine to all my friends.


Great service

5
outlander on 03/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was so impressed with the service I received at Twin Pines. I was happy that all the cars were unlocked so I could see which one felt good without asking someone to open each car. The sales people and financial people were so helpful and friendly I felt like I was dealing with family. Today I drove off with my new used vehicle with no hassles, a big smile and a hand shake. Thanks for your service.


Love Twin Pine Auto Group

5
Ed on 03/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have been looking for a used Chevy Cruze and have been to numerous dealerships in other areas of PA that were awful, pushy and obnoxious. That was not the case at Twin Pine. Our salesman, Wyatt, was nothing but helpful & polite. It was extremely busy on the day we visited, but he took his time with us and we could test drive any car we wanted, without being made to feel it was a bother or annoyance. The atmosphere here is so relaxed and not at all high pressured. The prices are on the vehicles,so if you are on a budget, you can easily find one to fit your needs. We found this incredibly helpful, as other dealerships do not do this and you are left guessing as to whether or not it is within your budget. Steve was our financial expert and he also was incredibly friendly and knowledgeable. We purchased our 2013 Chevy Cruze from Twin Pine for $2,000 less than any other dealer. We did purchase the extended warranty, but we were not pressured into it. We were taken to a lounge for snacks while waiting for our paperwork to be completed. The lounge is cozy and well stocked. We cannot recommend Twin Pine Auto Group enough. It is a wonderful place to look for and purchase a vehicle. Hopefully we will not need to use our warranty, but if we do, we will definitely do another review to inform other shoppers of our experience. Again, stop in at Twin Pine Auto Group and see for yourself how friendly and relaxed the environment is there!


Our second car with Twin Pine!

4.7
Todd on 03/05/2016

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

This was the second car we bought from Twin Pine. We needed a third car after our son got his license. The financing options that we received from Steve gave us the opportunity to decide what was best for our budget. Their upfront pricing is a big reason why we will continue to shop at Twin Pine. The staff was friendly and the transaction went smoothly. We highly recommend Twin Pine to others. Thank you Twin Pine!


Love our new Accord!

4
Aaron&Erin on 03/03/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

My husband and I purchased a 2010 Honda Civic from Twin Pines in 2013 and love it, so when it came time to look for another new vehicle we went back to them. We found a low-mileage 2013 Honda Accord in excellent condition for a great price and are thrilled with it. Definitely check out Twin Pines if you're in the market for a used vehicle at great value. They always have an excellent variety of vehicles to choose from.


Awesome salesman

4.8
Angie on 03/03/2016

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I walked in the door and was greeted with a smile and a willing person to help us. We looked at some cars and then test drove one and then looked at one on the back lot and I really liked it so they put a rush on it and started to get it detailed and new tires and and brakes and we went back inside and did papers and worked on numbers. I got the car and all worked out for the best and our sales man was so great with us and we had so may laughs and it was so fun and I was very happy with the twin pine auto group and I would tell any one to go their and buy a car they r really good and honest people and very sweet and kind. I love my new car and every thing about the place. Thanks Jolziah


Great Service, great deal

5
Michele on 03/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a Lexus CT200H from Twin Pine. The buying process was excellent. It started when I called the dealership to inquire if a different car was still available. Wyatt informed that it was. I indicated I would be arriving in the next 15 minutes. When I did Wyatt had the car running and waiting for me! After test driving that car I saw a CT200H. I asked to drive it but it had just been sold! Wyatt, looked in the computer system found another CT200H on the lot. I drove it and feel in love. Even though the dealership was very busy. Wyatt, was patient and attentive. The facility was comfortable and relaxing. It didn't even feel like I was buying a car. The whole process went smoothly. I will definitely return.


great price...great service!!!

5
j&r harris on 03/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Even though they were very busy on a Saturday morning, the customer service was great. Several salesmen asked if we needed help while we were waiting for Vladimir. We drove several VW models and purchased a 2014 Passat. We love it!. The price was good and Vladimir was very helpful!


A most awesome 2014 Prius!!! :)

5
Pennypeople on 03/01/2016

Customer Service: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I just purchased a 2014 Prius from Twin Pines last night! It is a sweet green color, has only 18,975 miles on it and is in great shape! We had been debating between Twin Pines and a Prius we saw at another dealership in Lancaster. That Prius was the exact same year, model, had 2,000 miles less, but they wanted over $19,800 for it. I really liked their Prius, it was so clean and a beautiful blue, but it was just not worth that much money. We even went back after finding the one at Twin Pines to give the Lancaster dealership one more chance for our business..... Unfortunately, they would not decrease their price to be comparable or competitive.So we went back to got to Twin Pines and Wyett got us a great deal for $15,430! We even got there late in the evening and they stayed open for us. Everyone was so nice and helpful too. A great group of people.Yay Wyett! Thanks so much for the outstanding service!


Professional, and personable

4.8
Inisfail1982 on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

After an unfortunate set events left me scrambling to replace my car, I stumbled upon Twin Pine Auto Group via Google when trying to the best deal for my money...My credit is not the greatest, but they were able to find a loan that worked for me and added some nice protection plans to my vehicle which left me feeling confident in my investment...I called ahead to inquire on the car I wanted, and from the beginning I was treated with up most respect and the accommodations were great even for a sick 1 1/2 yr old...It was so stress free I would definitely recommend it to anyone who wants to purchase a car...Well worth the drive from Harrisburg...Thanks Destiny M.


Awesome Experience

4.3
Todd on 02/24/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Had been looking on the Twin Pine website for a few weeks for a "newer" used car. I called on a Monday morning and spoke with Vladimir and he answered a few questions I had about a certain vehicle. I told him I would be down in a few hours. When I arrived the car was parked out front for a test drive. He explained the process and at no point pressured me to purchase. Got a great car at a great price and everyone was transparent throughout the purchasing process. Will be returning when it's time for a "newer" used vehicle.


2013 Honda Civic

5
Debbie and Anthony on 02/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My son was in need of a vehicle due to an accident and we went shopping for a Honda Civic that we found online at Twin Pine Auto. The vehicle we found was perfect for him! Our salesperson, Wyatt, was very professional and understanding of our situation. We drove an hour to get to the lot and we were very pleased with the wide range of selection. We also drove home the same day in the 2013 Honda Civic my son fell in love with and we would like to thank you very much. It was definitely a nice used car dealership with very reasonable prices. Everyone was nice and the transaction went smoothly. I will definitely refer Twin Pine Auto to others.


Good Day At Twin Pine Auto

5
Pittsburgher Forever on 02/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pleasant car buying experience, our salesman was Jolziah Oakley who was very helpful and courteous. The atmosphere was very friendly and the whole sales staff was ready to help make this a positive outcome. I will recommend Twin Pine autos to all my family and friends.


I love Twin Pines!!!!!

5
J Marie on 02/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have hunted for cars two different times (2011 and 2014) - the process taking 4+ weeks each time. It was always painful and frustrating. I had my first experience with Twin Pines Auto Group over the last two days (2016). This time around, I was driving away in a car actually under my budget within 6 days of my accident. What a record! Twin Pines surprised me from how nice + upscale the facilities were, to the quality of their cars, there enormous selection, willingness to look for a car for you if they didn't have what you want, and just how extremely genuine they were. I have worked for a car dealership and known many people who have as well. Many places and salesmen become great at acting. With Twin Pine, it was nothing like that. It was the most pleasant, quick, and easy experience that I could ever have with a car dealership. They make me want to buy all my vehicles through them!! I highly recommend you take the trip to Ephrata, PA!


Great experience, would recommend!

5
Lynn on 01/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had such a great experience at Twin Pine and would definitely recommend this lot to anyone in the market for a car! They have such a wide selection and everybody there was very welcoming! I hope to return for any future car purchases!


Getting a car with not so good credit

4.6
Keepitzenchill on 01/17/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This dealership has a lot of cars to choose from. A very nice atmosphere and friendly staff. My credit is not the best, but I was able to be financed for a beautiful 2015 Chevy Cruze in just a couple hours. If your looking for a great car and great service go here and find your new car. They also have great warranty options. I would definitely recommend coming here and it will be the first place I go if I ever buy a new car again.


Quick and Easy

4.7
Jon L on 12/17/2015

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife's car was demolished after someone pulled out in front of her an we needed to replace the car right away. We looked at Jeep models she liked on auto trader and Twin Pines had the best price for the models we were looking at. We called Dereck and he had the car warmed up and running when we arrived. We took a test drive and purchased the vehicle. The whole experience took a couple of hours and we were on our way.Jonathan Leinbach


Helped Friend to purchase a Car from Twin Pine

4.2
Sharath Y Gowda on 11/27/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

They priced very much lower than any other dealers which attracted us to purchase used car from Twin Pine. Few inventories were having accident history, Twin Pine showed the CarFax promptly. I request them to put the correct advertisement in company website. Overall it's a good Honda Accord!!


Great Experience

5
Chris on 10/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a car from Twin Pine. Seth was a great help, as well the rest of the staff. They answered all my questions, were extremely patient, and never pressured me in any way. From start to finish, it was an extremely painless process that I would recommend to anyone.


Wonderful Experience

5
Steve S on 09/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I had a very good buying experience here. Seth took the time to explain their no haggle process. He was very friendly and welcoming. This was a no pressure interaction. We had financing in place prior to the purchase however they were able to offer very strong financing options. We had a particular vehicle in mind, however they had a huge inventory and Seth made some insightful suggestions. I would recommend Seth and this dealership to family and friends.


Twin Pine is a great place to buy a car

5
Don and Kathy Strawder on 09/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I drove up from southern Lancaster County to look for a car at Twin Pine after looking around for a good deal. The salesman, Michael Altebrando was very helpful and provided background information about the car without us having to ask for it. No pressure and a good inventory to choose from. I would buy here again.


Excellent Experience

4.2
happycivicowner417 on 08/14/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

This was my first time buying a car from a dealership and it went really well. My sales guy, Jon Horst, was really friendly and nice. While they offer all the dent protection and extra features, they do not pressure you about it. I got a great price for a great car, will be returning for my next car.


Great experience-nice service

4.2
joyce on 08/05/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

I was little hesitant at first since i was buying my first car. But after going on test drive i was fully satisfied with the service and my new car. The salesman were honest, helpful and very informative. They were more concerned about meeting our needs than earning profit. Highly recommended!!!!!!BEST IN THE AREA....


Used car

4.5
Rachel on 08/04/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I was searching for a specific car, mileage, color, and other details. I found the car that I wanted at twin pines for $2,000 less than other dealers. Twin pines was friendly and accommodating. I didn't feel like a number. My family came along and were impressed by twin pines' service. They will be purchasing their cars at twin pines in the future.


I love my Camry!

4
Ecstatic Camry SE buyer on 08/01/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I love my 2012 Camry SE! I chose make my purchase at Twin Pine because I spent the entire day looking at Camry LE's at various dealerships. Then I arrived at Twin Pine..... Twin Pine had a Camry SE for the same price as the other dealerships were asking for an LE. Prior to arriving at Twin Pine, I had decided that my budget would not accommodate purchasing a car with a sunroof and leather seats. I was ecstatic to learn that my budget could accommodate the extra 'bells and whistles' at Twin Pine. The Camry is in great condition. Michael was very patient as we checked over every nook on the car. All the staff that assisted me in my purchase were very friendly!!


No need to go elsewhere!

5
Mr. Drove 40 miles to come here. on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I spent over four months looking for a used, clean Honda Accord. I experienced some very stressful shopping at many other dealers. When I arrived at Twin Pine I immediately found a great selection of clean, low mileage cars. Within 24 hours of my first stress-free visit I was back to buy the car I wanted. Incredibly friendly and pressure free environment. I would recommend Twin Pine to anyone and I will for sure be back in the future. Love my car!


A Refreshing Car Buying Experience

4.7
William J. on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My recent car purchase at Twin Pine Auto Group was the most enjoyable I have ever experienced. It started the minute I got to their lot and began searching for the car I had seen online. It was EXTREMELY refreshing not to be attacked by an overzealous sales person trying to make a sale at any cost. I located the car I was looking for and spent a good 5-10 minutes inspecting it before I decided I wanted to take it for a test drive. At that point, I went to the sales office and met with a sale person to discuss the car. I test drove the car and then told the sales person I would think about it and get back to him. After the weekend was over, without any annoying calls or emails from the sales person, I applied for financing online through their website and then made an appointment to look at the vehicle again. When I arrived, the car had been washed and was sitting in the front of the lot waiting for me. After about an hour of looking at the car, getting a trade-in value, and completing the financing paperwork, I drove off the lot in my new car. The professionalism and relaxed atmosphere was second to none I would highly recommend Twin Pine Auto Group to anyone looking for their next vehicle!


2012 Scion IQ

4.7
Megan on 07/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My husband and I were in search of a fuel-efficient vehicle that we could use to run around town. Our sales experience was second to none with both Steve the sales manager and Mike our sales consultant. This was a low stress, low anxiety, no pressure sales environment. Mike was very informative and helpful. Everyone we spoke with was very courteous and went out of their way to ensure a good buying experience. The vehicles are priced right and are in great condition. I would absolutely recommend Twin Pine Auto Group to anyone!


Wide Selection, Clean Cars

5
Megan Leitzell on 07/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking for an extremely rare modeled Acura TSX Special Edition with a manual transmission. I searched various dealers and websites for months, compared prices and test drove. Twin Pine Auto had, by far, the cleanest selection of vehicles with low miles and competitive prices. I found my dream car, and the purchasing process was fairly easy. I am very happy with my purchase, and know that I would have spent about $2,000 more if I bought from a different dealer.


5 star

5
cory sholly on 07/16/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had recently purchased a 2014 lancer from Twin Pine auto group. Everyone we spoke to was very nice, they seemed to know exactly what they were talking about. Twin pine offers the lowest prices and the lot is filled with nice cars.i was very satisfied afterwards.


Car buying made easy.

4.7
Brenda on 07/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I found my dream car on Twin Pines very informative and current web site. I was not disappointed in any way as I followed through to visit the business. Wyatt Zong, Steve, and Melissa were professional and willing to answer any questions I had. The process was streamlined and Steve worked to get me a great interest rate. Wyatt Zong was so helpful in helping me to understand the technologically advanced features of the beautiful, red, 2014 Cadillac I bought. Thank you Twin Pines!


Looking for an Acura TL

4.3
Dee Henry on 06/25/2015

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

I've known of Twin Pine Auto Group for years. For the past 15 days I have been researching to purchase a TL. I have compared at least 50 vehicles within 100 miles of the Central Pennsylvania area. Twin Pine Auto Group consistently beats other dealers pricing in every segment. On the 2012 Acura TL SH-AWD I purchased the closest vehicle with comparable mileage and amenities was $1600 more. The purchasing process was so streamlined I was complete within 45 minutes. Kudos Twin Pine!


Amazingly Great Buying Experience

5
C Downey on 06/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

From start to finish this dealership had all the bases covered. Their website is kept up to date with all the details you need, including listing vehicles en route, in order to facilitate a vehicle search. Seth is just wonderful to work with. He took the time to show us how to use all the gadgets in the used car we chose. They really do offer some of the very best used cars in the state of PA and at the best prices. Our three year old car had low mileage and looks new inside and out. We love our "new" car!!!


Best car buying experience

5
Mike C. on 06/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just wanted you to know this was the most painless car buying experience I have encountered in 40 years of car buying. The car I was interested in test driving was parked right out front when I arrived for my appointment. That has never happened to me before. The staff were courteous and knowledgeable. The transaction was quick and efficient. Best car buying experience ever!


No Pressure Sales

4.2
MLE on 06/21/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

After searching for some time, we finally bought a Lexus IS250 from Mike at Twin Pine. Great Selection to Choose from. The sales staff was low pressure. Angie and Melissa were wonderful to work with to close the deal also. Would return in future.


The Best dealer i've come across - FAST and EASY

5
Anup Kamath on 06/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I never write reviews but my experience has been so good that I had to spread a word. I was looking for an honda accord and found a great deal on their site.. it was priced ~1500$ less than other dealers. Mike (Michael Alterbrando) was very kind to let me know as soon as the car was available and was very friendly. Everybody at Twin Pine is. :) The buying process was very fast and simple, the paper work was done in no time.. i will definitely recommend this dealer to my friends.


Greta Deals and Service

5
John on 06/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This place was top notch. Not only was the price of the vehicle $2000 cheaper than the equivalent vehicle at Carmax, the customer service provided was low pressure, relaxed, and honest. The warranty programs are great and an even greater price. I will be doing all my future car shopping at Twin Pine Auto group.


Best car experience I've had.

5
LizaJ on 06/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I've purchased several cars before and this was by far one of the simplest buying experiences I've had. We saw a car online that we liked and drove to the dealership. The sales rep. never once preasured us into looking at other cars that we were not interested in. Everyone was very laid back and appeared to genuinely care about what we wanted, not what was convenient for them. While we were waiting to hear back from the bank, we waited in their lounge area, which felt like a VIP room since it had everything. We told them the price we were willing to pay montly and the staff worked hard to make sure that's what we got. I would recommend this dealer to anyone. Especially if you dont have patience to deal with pushy people.


Nice Cars, Average Prices, Great Transaction

4.4
pixie77974 on 06/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

If you are looking for an easy, breezy car buying experience, and aren't concerned about getting the best possible deal in the county on your purchase and trade-in, then this is the place is for you. I was looking for something very specific, this dealer had what I wanted, and the whole process was quite quick and painless. Don't be tricked by the whole 'no haggle price', 'discounted price' bit. Many of their prices are listed just shy of Kelly Blue Book fair market price, including the car I purchased. That being said, cars similar to the one I was purchasing, were selling at other local dealers for the same price, WITH the wiggle room of 'haggling'. I wanted a specific color and package, so I still chose to work with Twin Pine, knowing I would likely not be getting the best deal around, but pleased to be getting the exact car I wanted.They are a business. If they were selling every car below value, they would not have the enormous business they have today. Their philosophy is to sell a larger volume of cars with smaller margins, as opposed to less cars with greater margins. This sounds cute, but there is more to the story. If you are trading a car in, they will likely offer you quite a bit below Kelly Blue Book value, telling you that if you want KBB price for your trade-in, then you should be willing to pay KBB price for your new car. Again, I knew that the car I was buying was a reasonable price, but did not agree that it was a 'deal'. The price they quoted me for my trade-in was well below KBB, even in the POOR category, and they will not haggle on trade-in quotes either. This being said, I had just had my trade-in at the mechanic where the mechanic confirmed that the clutch needed replaced, my bushings were shot, my air conditioner compressor needed replaced, and my steering column was cracked and leaking fluid. These repairs were estimated at around $4000, including labor. These repairs are generally more than a dealer would want to take on, and I assumed they would take my trade-in to auction. I was wrong. I waited to write this review until they officially posted my trade-in for sale, because I was curious as to what price they would put on it. They have it listed around $1500 more than KBB fair market price, and it's an older car and selling for less than 10k, so $1500 is a decent chunk of change. Their selling price is a full $5400 more than they gave me for the car, which again is a lot considering the car is in the <10k category. I am hoping that this enormous price discrepancy is because they DID fix all the costly things wrong with the car, and that someone else won't be inheriting my lemon. So, even though they gave me a good price on my purchase, they made up for it by giving me less on my trade-in.Their other cash cow, is likely the extended warranties they offer. The extended warranty they offered me DID come in below the national average, and the woman walking me through the options was knowledgeable and also great at selling her product. I went into the dealership 100% against buying an extended warranty, because according to Consumer Reports they are a financial loss for most people. However, like I said, they are great at what they do, they had several options, and the pricing was affordable. I left with a warranty. If you are dead set against the warranty, refuse to even meet with the women explaining them, because once it's laid out in front of you, it's pretty enticing.As someone raised in a family business, and prior business owner myself, their business strategy is tight. They run a well oiled machine, present well, are knowledgeable, efficient, have a nice selection of domestic cars and imports, and have an answer for any argument you may have against their pricing. They know what they're doing, and I was impressed with the ease at which they do it. The buying process was professional and smooth, and I felt that the sales people did a great job at selling their business and cars. Just go to their dealership with reasonable expectations. Don't expect a bargain car, and don't expect top dollar for yours. DO expect to shop without a salesperson hovering over you, to shop without pressure, and a seamless transaction. I've had my car for around a month and I've gotten so many compliments on it. She is so beautiful! I washed and waxed her today, just because I wanted to, not because she even needed it. For me, I wasn't going to dicker over a few dollars. I knew what I wanted, and I got it. :)


Courtesy of Twin Pine Staff

4.5
Jenell on 06/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I went into the dealership, and without hesitation someone was there at the door to greet me. My intent was not to go home with a car but to at least test drive and gather as much information about a particular vehicle. Darin(Sales Consultant) was very helpful in getting me the information. I also test drove the car. Although the car is not brand new, Twin Pine did a great job of cleaning it up and making it look as new as could be. I just want to thank the entire staff that assisted with the sale. Everyone involved helped make my experience a memorable event. I would most definitely refer anyone that I know to Twin Pine Auto Group!


Best car buying experience ever

5
UsedVoltBuyer on 06/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I don't normally bother writing reviews like this, but Twin Pines Auto Group deserves this effort. I bought a 2012 Chevy Volt with 27k miles, and it was the best car buying experience I've ever had. For 25 years, I wouldn't ever buy a car until I knew I was getting a great deal. And I've bought dozens of used cars (private party and retail) and a few new ones. I'm good at haggline the price, and I enjoy the negotiations. But, for the first time, I paid exactly what they were asking, and I didn't bother haggling. Before I set foot on the lot, I knew exactly what I was going to pay. Why? Not because the salesman was slick or because I had to have this certain car. But rather, I paid what Twin Pines was asking because of how they effectively explained that they price the cars at exactly what they're worth (yeah, I know we've heard that before) and that there was no wiggle room. Now granted, I didn't have a trade-in to haggle about, but I can honestly say that I've never had such a pleasant buying experience with a dealership. I didn't feel like they were "sicking" the salesperson on me, or that I was being manipulated or "sold to". Essentially, I found them to be my #1 choice of seller (within like a 50 mile radius) based on my price/mileage range, and then I called them and had a discussion about the already-low fixed price, and that was about all I needed to know. I went and test drove it and wrote them a personal check. (I was surprised that they'd take a personal check to buy the car outright!) I waited comfortably in their beautiful customer lounge, eating their fabulous selection of snacks, while they finalized the paperwork and washed the car. I'm a happy customer.


Wonderful experience !!

5
Ranaa6 on 05/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first car purchase and I felt at home the whole time. My salesman Wyatt Zong was very helpful and patient while I spent several months weighing the many cars I could buy. When I finally decided on a Honda Accord was ready to help me and the buying process ended up taking about an hour and I was out the door in my beautiful car. I always highly recommend this dealership and Wyatt to anyone looking for a used car.


very helpful- ecstatic with purchase

5
alicia24 on 05/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a Honda Accord here and I am so happy with how the process went. Test drive- great, wonderful help and step by step process. The price of the vehicle I was looking for was slightly higher than I had originally planned for, and when they tell you "no negotiating".... that REALLY means no negotiating. This was, however, the best possible find in comparison to all other dealerships and was well worth the price and more. Additionally, entire signing process took me a total of 5 minutes.


Easiest auto purchase ever.

5
Dave and Melba VanDerlyke on 05/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently my husband and I purchased a vehicle from Twin Pines Auto Group. What a great experience. The process was sooo painless, from the price of the vehicle to signing on the dotted line. Our son and daughter-in-law purchased a vehicle from this dealership several years ago, and they were so impressed that we drove 4+ hours to purchase from them. Seth Burkholder, sales rep., could not have been more helpful as well as the loan rep (wish I could remember his name.....he was great as well!). They researched to find us the lowest interest rate for the financing. The trade-in value we received for our vehicle was very fair as well. This dealership and its staff gets a "thumbs-up" from us........Dave and Melba VanDerlyke, Towanda, PA.


2007 Lexus ES350

5
Wayne Kessler on 05/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is a FIRST for me in a few ways... I don't typically write reviews and if I do, its usually to make a point of dissatisfaction... In this case, its quite the opposite. At 57 years old, I have never had such a pleasurable experience in buying a car. The no haggle policy coupled with lower then BB pricing was just the start. The professionalism of Mike Altebrando along with his back office personnel was unsurpassed. He came across as being very honest and concerning. Conversations appeared to be true and valued and not just intended to make a Sale. As a result, I would happy to direct as many friends as possible to Twin Pine Auto Group


Honda Accord purchase

4
Jaya on 04/29/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Recently purchased a car here and I must say the service was great. I would definitely recommend anyone that's in the market for a used car stop in and ask for Mike!!! Unfortunately, prices were fixed and they were non negotiable.. Overall, it was a good experience.. Thanks


Speedy and dependable service

5
Jeffrey Grullon on 04/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Me and my wife were stressed out going from dealer to dealer. One morning we found a car that looked like what we were looking for. We contacted TwinPine and spoke to derrick which was more than helpful. I explained that we live in New Jersey and would like to know how the buying process worked. He did not push or rush me over to the dealership, instead he "explained how everything works" without any pressure. Me and my wife were sold on the phone call alone and not to mention we got a great deal. In addition the facility was amazing. Would come here over and over when looking for pre-owned cars. Thank you TwinPine!


Great Experience

4.3
Josh B. on 04/19/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

I purchased my vehicle in March of 2015. The people at Twin Pine did a great job of making the process easy as possible. They went above and beyond to get me in the car I was looking for. I could not be happier with my purchase and where I purchased my vehicle. Definitely recommend this location to anyone looking for a car in the future. I appreciate your assistance Wyatt!


Mission Accomplished!

5
FlipnFly on 04/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a wonderful experience I had finding a replacement car after having an accident. Wyatt was professional and never pressured me to make a quick decision. I found exactly what I was looking for. I only wish I would have made Twin Pine my first stop. It would have saved me a lot of time. I would highly recommend them to anyone looking for a good pre-owned vehicle.


2011 Durango

5
Vietnam Vet on 04/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are a local couple and we had a great experience with buying our SUV with Wyatt. They always have a nice selection and great prices.


First Time Buyer, NO HASSEL HERE!

5
Mike B on 04/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was on the market for my first car that I had to purchase. I went in knowing that I wanted a used car, I found one I liked online and within the next 2 days I went to the dealership. When I arrived at dealership they had the car ready and waiting for me even in the pouring rain. Wyatt was more than helpful and would not hesitate to buy from him again. And I believe I dealt with Steve? in the financial department, he made the process as simple as can be to get me set up with my car payments, rates etc. In short I would DEFINITLEY return to Twin Pine for my next car!


First time buyer, great service and people

5
Mike B on 04/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just recently bought my first car and couldn't be happier that I decided to do so through Twin Pines. Wyatt was more than helpful and accomodating and would not hesitate to buy from him again. They had my car ready and waiting for me to test drive and within an hour had keys in hand ready to go. Buy your car through Twin Pine with confidence


I Got Exactly What I Wanted !

5
Cruze on 03/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first car buying experience and I must say that Twin Pines made the process so easy that I really felt at ease. I wasn't pressured at all to make any decisions I wasn't comfortable with and every single person I interacted with was simply amazing! They worked to get me a much better rate than I thought possible with my credit score. I couldn't ask for a better buying experience. They've earned a life long customer.


Car of my dreams!

5
carmermann on 03/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Not only was Wyatt a polite young man, he did everything with no pressure! Not only did I get into the car of my dreams, Twin Pines beat my credit union rate and I was on the road in about an hour. Very clean car, they seem to really value the type of used car they provide. 100% recommended!


Great Service and a Wide Selection

5
Andy Gingerich on 03/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2012 Ford Focus. Walking into the dealer, I was looking for a Honda Insight, which was being serviced at the time. I took a look around the lot to see if there was anything else that caught my eye, and there were quite a few. The lot is extremely large and there is no doubt that the car you are looking for is somewhere on there. I stumbled upon the Ford Focus, having previously looked at one before. It had very up to date features and was in excellent condition with low milage. Our salesman was excellent and I took it for a test drive and knew it was the car for me and the price was right too. The buying process was very simple and within an hour I was driving the focus home. We will be back again in the spring to buy another!


Overall Review of my Experience

5
Shortycakes63 on 03/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wanted to write to say overall I love everything about my experience at Twin Pine Auto. They where very friendly, very attractive, very patient, and very knowledgeable. I would definitely recommend them.I love my new car and so glad I found it at Twin Pine


Very good service

5
drummerdad on 03/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would recommend Twin Pine Auto to anyone. If you're looking for a newer used car this is the place to look. Our salesman Michael was very helpful in answering our questions. They have a good selection of vehicles and you don't need to waste time trying to get the price down because you probably won't find a better deal anywhere else. Excellent service did not take long to sign the papers. It was very clean inside and out on when we drove it off the lot. Go to Twin Pine and save time.


Great customer services, fair deal

5
Janet on 03/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

They have a vast inventory. Don't waste time going anywhere else. You can test drive as many cars as you live. Seth, the salesman, showed me cars within my budget and preferences. He was very helpful and professional. Steven, the business manager, was friendly and thorough during the financial part of the process. They are a great team.


Good customer service, fair deals

5
Janet Mendoza on 03/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Seth, the sales consultant, was very helpful and honest at the time of choosing the car. He explained to me all the options I had, stick to my budget and preferences. Steven, the Business Manager, was very nice and friendly while closing the deal. He made sure I understood the whole process and helped me finding a financing institution. They are a great team. This dealer has such a vast inventory that I suggest you take the day and test drive a few cars. You don't need to go anywhere else. I wasted my time going to other places. At the end of the day I went to Twin Pines, tested 4 cars and landed a very good deal.


Fair price, great customer service

5
Janet on 03/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They have a vast inventory. Don't waste time going anywhere else. You can test drive as many cars as you live. Seth, the salesman, showed me cars within my budget and preferences. He was very helpful and professional. Steven, the business manager, was friendly and thorough during the financial part of the process. They are a great team.


$31,800

Mileage: 27203

Color: Blue

Transmission: Automatic

Body Style: SUV

City: Ephrata, PA

Engine Type: 4 Cyl

$15,400

Mileage: 31926

Color: Red

Transmission: Automatic

Body Style: Hatchback

City: Ephrata, PA

Engine Type: Electric

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