Twin City Subaru

Wanted to take my car here.

I booked my car in for service weeks in advance. Using their website I had to enter a TON of information including VIN#, etc. After all that it said I would get a message confirming it. A day later I got an email saying a certain service manager would be contacting me soon. After a week I emailed back and got a response that someone would contact me soon. After another week I called and was told I was not on the schedule. Since it was for a weekday and I was planning to drive over an hour to get there, I'd already blocked the day out. I was told they were very sorry but this has been happening with others who used the online booking - so why are they keeping the online booking up? And rather than rescheduling on the spot, I was transferred to a service manager's voicemail. I left my name and number, but she never called back. They don't want my business? Fine.

Out of state purchase

Bryan was very helpful in providing hotel and rental car information as we were coming from out of state to purchase/pick up our vehicle. Bryan went out of his way to forward the details and this made it very easy for us in planning the trip to VT. We also appreciated the time he spent demonstrating and explaining all the features of the Forester. It was a pleasure to work with Bryan and the the Twin City Subaru team.

A fantastic car buying experience!

It was so nice working with Jeff Moser in purchasing my Forester! He made it so easy! There was no high pressure, just s very pleasant experience!

Informative and accomadating

Very friendly and helpful. I felt that all my questions were answered in a straightforward and honest way and they provided me with great resources so I could research my decision. Bryan was very accommodating and was able to efficiently set up an impromptu test drive.

Junk Subaru Loses 2 Quarts of Oil in the 1st 3500 miles....

We recently leased a new 2016 Subaru Forester from Twin City. It is roughly 2 months old with 3500 miles on it. Then the oil light came on. Checked oil, it did not read on dipstick at all. 2 quarts low, at least. Brought it to Twin City where Domenic Cerminara told us that losing 2 quarts of oil is normal due to the break-in period. Especially because the car is a standard shift. Huh? What? Seriously? We called other Subaru dealerships, nobody has ever heard of such a thing. Their solution? change the oil and bring it back every 1200 miles so they can record how much oil its lost.That would be somewhat reasonable if the car was a 2006, not a brand new 2016. Mason the manager then tried telling us the same thing. Break in period. yeah right. Twin City Subaru is garbage.

Good Guy Bryan

Bryan Chenvert was a pleasure to work with. He respected my schedule and limits as a customer and helped me find just the car I was looking for. His service since my purchase has continued to be excellent, always answering questions promptly and continuing to make sure I am happy in my new ride. If you're looking for a smooth sale, go to Bryan!

Top class service

I would recommend this dealership because they are the most informative sales representatives, they were great about answering any questions i had. And they were just fun people to be around, they made sure the process not seem boring or long, like the car process will usually feel! They took care of me very well! And continue to check in with me to make sure everything is continuing to go well! I had Bryan Chenvert helping me through the process and I couldn't have asked for a better representative. He made sure I left there in the most comfortable affordable car I could have! And was able to answer any question I had! Amazing people, beautiful cars! Wouldn't reccomend anywhere other than Twin city Subaru!

Awesome service.

I had leased a car with Twin City (Doug) and wanted to trade it in for a new one. Jeff provided the most laid back, easy car buying experience and really low-pressure service to me and my husband. He is so nice and we've always been happy with the service department folks too. Alex was also super helpful. They're always available for follow up questions and willing to do legwork when I have had a question that is for someone else...DMV, for example. My mother in law and her best friend went to you guys to purchase new cars per my recommendation, and I'll continue to highly recommend you to friends and family. THANK YOU!

Bryan Chenvert easy to work with

We found ourselves in sudden need of a replacement vehicle and Bryan helped us make it happen within three days. He was honest, dependable and made us feel comfortable right away. Our experience at Twin City Subaru was positive. We'll go back again.

Highly recommend working with Bryan Chenvert

Bryan was fantastic to work with. He was honest, efficient, and very friendly. We quickly finalized a trade-in and sale without any hassle. I highly recommend Bryan to other Subaru customers looking for a dealer and dealership in Northern NH and VT. Thanks Bryan.

Top marks all around

Bryan Chenvert was genuinely interested in me as an individual with specific kinds of needs in an automobile. He listened closely to my history. Previously, I have owned 25 cars and trucks since my first one as a teenager in 1952. So I have dealt with many sales people and dealerships. Bryan Chenvert and Twin City Subaru are right up there at the top in my estimation. Bryan showed me in great detail a range of models and prices with no attempt to influence my decision. I felt valued as a customer and a friend. I am assured that I will continue to have him as a resource if I have questions or concerns in the future. Twin City Subaru beat previous trade in allowances I had sought by a significant amount. I'm not certain of the young man's name with whom I dealt in finance. He was friendly and knowledgeable while making sure that I qualified for the best rate.

Tony Fletcher was amazing and dependable.

Tony was knowledgeable, dedicated and patient and went out of his way to find exactly what we were looking for and followed through every step through the process and guided us. They didn't have what we wanted on the lot so he found it for us and made it happen. Couldn't have asked for a better salesman, And available any time to answer our questions before or after we purchased our car. Best experience we've had in purchasing a vehicle . Tony always answered our questions and always contacted us almost immediately.During the process. Never pressured us and always a smile when we came up against the unknown in this venture.

Easy.

They were very helpful and stayed in the budget I had to work with. They were very friendly and helpful. I never felt pressured to buy on the spot. I was offered a car to try out over night since I was skeptical of buying a different model than what I was used to. That made all the difference for me. I loved the car after I got a real feel for it. It's hard to know with just a short trip around the block if it's right for you when you've had a different models for many years. I would definitely recommend them to anyone.

Very Helpful - No Pressure

We were looking for the cheapest, most basic model and once we made it clear exactly what we wanted, there was no pressure to upgrade, buy any extra features or services, or other vehicles that would have landed the dealer more profit. Talked to dealers in MA and NH, and Twin City beat their prices.

Subie Number 6

An unfortunate collision (#notmyfault) brought us back to Twincity. Bryan was direct, articulate, and responsive to our needs as drivers! I love my sweet new Forester and am greatful for the professionalism and expertise Bryan showed in expediting our purchase. 5 STARS!

Nice touch!

I was doing some internet research and out of curiosity, sent in a quote request. Not only did I receive the quote with all the features I wanted, but I received a personalized video of Bryan introducing himself in front of a vehicle he had on the lot with everything I requested. It was like I was at the dealership without the sales pressure. I scheduled an appointment and walked out a couple hours later with the car I wanted. I also received a fair price on a trade in which was a very painless process. Thanks Bryan!

Great Service

I want to start by saying I did research for seven months before buying a car at Twin City Subaru. I Searched Maine, NH and Vermont and found their reviews to be great and now I know why. I had emailed to get a quote on a Subaru Outback that had just come in and had no photos of it online. I was contacted right away and I was even sent a little video clip on YouTube from Alex Nicholson next to the car I was very interested in. My husband and I made an appointment to see them two hours away and I'm glad we did. We loved it. While we were there our daughter locked us out of our car. They were more than happy to help us break into the car with their kit, that made my day. We ended up getting the car at a great price with the help of Desmond Culcleasure. He was great and super friendly as well. I really couldn't have asked for a better team of sales associates. They even called a week later to make sure we were happy and all set. They will see us again for sure when we need another vehicle.I will keep you posted in the future as well but for now I'm super happy..

Great Experience!

Bryan was a great salesperson from the get -go. Upon my initial inquiry, he immediately responded with a great video of a car that might work for me, which was very helpful since I don't live in the immediate area. I had been looking at certified crosstreks at St. J Subaru and the experience at Twin City was by far superior. Desmond also worked with me regarding financing, and I was impressed with his straight forward approach and the fact that he actually came over and sat with me and worked out the terms I wanted (none of the usual finance manager in a back office somewhere BS.)I will highly recommend Twin City and Bryan to my friends and co-workers, and this is where I will go when it is time to buy my next car. I am very happy with my purchase and service I received!

the most disrespect

I went in Twin City on January 26,2016 and dealt with Jeff Moser, had a great feeling towards the relationship and I thought we were going to be able able to do business.Got a very different surprise when I brought my wife in on Thursday the 28th.started the process making the deal and everything went south.Desmond started out nice but when he finally realized i would NOT pay full priceand take a beating on my trade, well I thought he got kinda rude.But I do say thank cause i drove 2 hours south and saved $2000.00 om the same car and I did not get raked on my trade.Thanks John McLean and the "TEAM" at Brattleboro Subaru,were you really are treated like family and the owner is there, not out walking the dog

Excellent, best car buying/leasing experience ever!

The sales crew at Twin City Subaru is amazing. My husband and I had three different meetings with them over a couple of weeks, two separately, and a final one together, and during each visit everyone we dealt with went above and beyond. During my solo visit, and our final deal signing visit, our 2.5 year old son was with us. No one batted an eye. He was made to feel as welcome as us adults, to the extent that he felt right at home during his second visit, and has asked to go back to visit his buddies Joe, Desmond, and Mike. After our last visit, when the little guy was exhausted and we were transferring our gear to the new car, he misplaced his favorite stuffed animal. The sales staff helped my husband look while I was staying with our son and, ultimately, it was Desmond, the Sales Manager, who found the little bunny. Toddler meltdown averted. In addition to the friendly and personalized service, Twin City Subaru has great prices, and we are looking forward to taking our vehicles there for servicing in the future.

Car buying made easy!!!

Very accomading Bryan took excellent care of me he had all the answers to any of the questions I had for him it was a rewarding and pleasant car buying experience I will defineately going forward take my car buying business to twin city Subaru in the future based on tithis car buying experience

1 stop shopping

I usually shop around, but was so impressed with the service, care, and pricing that we got that we purchased our new Forester at Twin City Subaru without any hassles or haggling.

Worth the Trip

I recently purchased a 2016 Outback after looking around for several weeks. I am not from the Montpelier area and traveled a bit to purchase the car, and it was worth the trip. The team at Twin City is easy to work with, did not pressure me and went the distance to make sure that I got a good price. The process was easy compared to previous experiences.A car is something that you need to trust to keep your family safe and comfortable. It is great to work with a dealer that also makes this a priority and adds the extra bonus of making the experience as painless as possible while throwing in a few laughs along the way. I highly recommend Twin City and the team I worked with (Bryan Chenvert, Desmond Cucleasure, and Dan Barone).

good service

Scheduled my Impreza for service for a particular wear issue - normal wear, not an easy job, and it was done professionally and in less time than anticipated. Technician diagnosed/confirmed the issue prior to being serviced, and corrected it. Service Advisor was a pleasure to deal with. Just the kind of service department a reliable Subaru dealership would have . . .

Love my car

My contact person was Bryan. I had made an inquiry on line and he replied back to let me know some of my options. I have to say , that within a few minutes of being at the dealership I began to relax. I rarely have been in a dealership where I did not feel over whelmed and pressured to make a decision. Bryan was supportive , respectful, and helped me to understand all my options. In the end I got a great car at a great price! Thanks to Desmond and Dan ; what a wonderful team!! I recommend this dealership.

Visit to Twin City

I scheduled an app't to meet with Bryan to discuss my interest in buying a Forester. He met me promptly and we discussed my wants/needs to help me find the perfect car. He was very thorough and showed me all the Foresters available on the lot pointing out the various models and colors, We went for a test drive which included paved and unpaved roads. As I live on an unpaved road, it was important for me to see how the car handled on different surfaces, Once I decided on the model I needed to choose the color. Initially, I loved the Venetian Red, but after looking at it up close, I knew that after awhile I would find it too dark a color. I saw the Silver Pearl with the matching interior and knew that was the perfect car for me. Brian and Dan patiently took me through the whole buying process as I had many questions. I would highly recommend Bryan as a sales consultant. The dealership staff was friendly and courteous and I was pleased with the overall service of the dealership.

Good custom service

Everyone was very friendly and helpful. Wouldn't recommend anything other then a Subaru as we allready owned a crosstrek and was just adding another. So we new what we wanted.

Dan Barone

I had a wonderful time getting my new 2015 Subaru outback from Dan last year. He is a great saleman who deserves lots of credit. He takes pride in providing the best possible deal for his customers and I couldn't be happier.

First time Subaru leasing and couldn't be happier!

We just traded our 4Runner to lease (for the first time!) a 2016 Subaru Forester and we are SO grateful for Bryan's help every step of the process!! He was so patient as we test drove several different cars and learned more about leasing vs. buying and this was especially appreciated because we brought our 11 month old with us each time! He and the entire sales care were so knowledgeable, and we enjoyed sitting down with Dan as well as added support from Desmond and other sales staff. Bryan is new to the 802 Subaru team and he seems like an excellent addition because our process was seamless and we feel like we got both a quality vehicle and service the entire time. We had debated a Subaru for a long time and we know we made the right choice!

amazing!

We went to Twin City to just look at Subaru but with the help of Mike Rivet and Dan Barone we drove home the next evening in a 2015 Subaru Forester. We could not be happier, Mike was not pushy, he listened to what we wanted and needed. The forester has the clearance we need on our back road and the vehicle rides like a dream. Everyone made us feel welcome, and worked hard to get us in our Subaru. Thank you does not seem enough.

Smooth , Professional , Pleasant, Painless

The dealership was clean, had inventory available, friendly , professional and knowledgable . Very helpful , and very acccomodating. Great service and pleasant to work with and made the purchase a pain-less experience ! I would highly recommend them to friends and / or family .

Joe Sweeney and Twin City were excellent!

We recently bought our new Outback from Joe Sweeney at Twin City Subaru and it was a great experience for our family. Joe was great right from the start and it was really the easiest car buying experience we have ever had. Can't thank him enough - good people.

Bought a Forester 3 weeks ago

My husband, Ed researched a variety of cars that have ultimate safety and would handle well in our Vermont winters. Having decided on a Subaru Forester, we visited Twin City Subaru and talked with Salesman Joe Sweeney. We instantly felt comfortable with him and felt that he trustworthy. On two occasions on two days, we spoke at length with him; we found him to be conscientious, professional and humorous. We also enjoyed our time and conversation with Chris Davis, who was very precise, caring and humorous. Our experience ended with us driving away with a beautiful new Subaru Forester! It is just the size we need, and we love the way it handles. When you purchase something, it greatly matters how you are treated by the staff, and that is the very reason we would recommend this dealership to everyone. On a scale from 1 - 10 (10 being the best), we rate them 15. Sincerely, Ed and Carol Bride

No high pressure, great product

After a disappointing day of high pressure sales people and cars that were not what I wanted Twin City delivered a car I wanted without pressure. Next time I will just go here.

Love Twin City Subaru....

This is my second Subaru from Twin City and I wouldn't go to any other dealership. Everyone at Twin City treats you with kindness and respect! Tony, Chris and Desmond were an absolute pleasure at the time of sale and beyond!!

Excellent Experience

My husband and I were in search of a new Subaru. We had an idea of what we were looking for, but still wanted to test drive a couple of options to make sure. Twin City was recommended to me by a friend. After checking out some of the inventory online, we decided to give it a try and made the drive from Williston.We were lucky to work with Mike Rivet. He greeted us with a sincere enthusiasm that did not go unnoticed. He was very helpful and knowledgeable, and was eager to answer any questions we may have had. Another person we worked with was Desmond Culcleasure. As the business manager, he was very approachable, professional, and great to work with as well. We felt absolutely no pressure working with either of them and would recommend this dealership and both employees that we worked with.We are completely loving our 2014 Crosstrek Hybrid! Very happy with our choice and experience alike,

Second time around

This is our second purchase at Twin City and Tony, after a poor experience at another dealer. We have been totally pleased with the service and attention given by Tony and the whole Twin City staff. The car is perfect for our needs. We feel like Twin City cares about helping our family find the right car for our needs. Thanks for a terrific experience!

Amazing

This car has turned out to be better then I ever imagined. I never have had a car that made me want to drive it all the time. I can't wait to enjoy this car for the years to come. I knew I would love this car but I can't stop loving and talking about it. Thanks!!!!

Pleasant car buying experience

I highly recommend Joe Sweeney for your car purchasing needs! Friendly, helpful service and genuine concern that you are getting what you want! Recommended to me by my brother in law, I could not have been happier with the service I received!

Purchased new car

Tony Fletcher was wonderful to work with. I came in to the dealership to get my 2011 Forester serviced (111k miles) and decided to look at new vehicles.

I highly recommend Jim Glassford

I highly recommend Jim Glassford. He's the best car salesman I've ever worked with! He found me the car I wanted at the price I was looking for without any pressure. I will be working with Jim in the future!

Straight Shooting dealership

I live in Vermont and commute 125 miles round trip for work every day, so I need a car that gets good mileage and will make it through what President Coolidge once referred to as "...our invigorating climate..." no matter what. My 2009 Legacy had been a great vehicle but was starting to show its age and made me not look forward to next winter.Tony Fletcher and the team at Twin City Subaru/802 Used Cars dealt with me in a straightforward, no BS manner and worked within my budget to get me into a low mileage certified pre-owned 2014 Subaru Legacy that gets better mileage than my previous car, is dependable with a great warranty and is fun to drive.Thank you gentlemen,

Buying a Forester

We went on line to inquire about a Forester. After visiting the site and choosing a model, Joe called us that afternoon and asked us what we were looking for. We made an appointment to visit and look t a certain car. The next day he made a video showing us the the car. He was very pleasant and respectful throughout the process.

Pleasant people great dealership

Dan Barone and John Henning were fabulous people to do business with. This was a stress free,fun, comfortable transaction. Dan bent over backwards to make sure all was right.Mike Bishop in service is another outstanding guy at Twin City. I have had 3 Outbacks prior to this one all serviced at TC and none of them purchased there,yet I have always been treated extremely well. I am very pleased to have finally bought a car there as they deserve my business.

Fantastic!

I have been purchasing Subaru cars from this dealership for my last, now 4 cars! Jim Glassford is a remarkable, patient, informative salesmen. I just love my new 2015 Forester! I would recommend this dealership to anyone!!

Stress-free and Fantastic

I bought a new Subaru from Twin City with the Dan Barone's assistance. I was involved with another local Subaru dealer and the experience was awful. Fortunately, Twin City had the exact same car, knew how to deliver a wonderful service, and earned my business. The sales process was easy, straight forward, and stress-free. Desmond Culcleasure provided no-pressure financing options with various plans for maintenance and warranty options. Twin City Subaru is 40 minutes away from my home and I'd rather drive there to have my car serviced than give my business to the local dealer.

Fantastic experience with twin city Subaru

My wife and I drove a long distance to see a specific used car. We were very pleased dealing with everyone, Dan in particular was a fantastic salesman. They were very pleasant, honest and easy going. They even stayed late on a Friday night for us. Great experience with them after several months trying to find our first family vehicle.

wonderful car buying experience

Worked with Joe Sweeney twice now to buy a new and used. He is honest and very pleasant. Was a great experience and felt like with the used car he really looked out for us so we would find a great car.

First new car

Just purchased my first new car from twin city. Dan was a huge help in the whole process. He was great to work with and defiendtly got my business for future purchases.

Great experience

Dan Barone was very professional and personable. Twin City Subaru does a nice job with how they treat customers,very pleasant car buying experience, thanks

Expert service

Tony was great from the beginning, reaching out via email and ultimately getting me into a car I'll own for a long time. Desmond was helpful and friendly.

Great Experience

Tony Fletcher showed us the pre-owned Subaru Outbacks with their various mileages and colors, which we requested. We decided on one, and drove it to test it out and have been very happy with it. Thank you, Tony, for your patience in answering all my questions as well as your knowledge of the car. You were great! Desmond Culcleasure was very helpful as well.

Joe Made the Transaction Pleasant

We were totally happy w/the car trading experience at Twin City. Joe Sweeney took the necessary time to work with us and to make it a pleasant experience. I was a bit apprehensive because we had always done business in the same area but chose Berlin this time because it is closer to where we live. My only regret is that we hadn't done it sooner. Thanks especially to Joe for making such a smooth buying experience and to Desmond for being patience with all our paperwork questions.

Incredible car buying experience!

I was totally happy with my car buying experience at Twin City Subaru on April 30, 2015. Jim Glassford is an excellent car salesman. Probably the reason why he's been at Twin City Subaru for so long. My wife and I have bought 7 subaru's from Jim and it's always been a positive experience.

2 New Cars in One Day!! Amazing Service at Twin City Subaru!

Tony Fletcher was amazing! Purchasing a new car has never been so easy! He was experienced, knowledgeable and so easy to work with. We arrived looking for a used car for my daughter and we left with a new car for my daughter and myself. I usually hate the process of buying new cars and Tony made the whole experience pleasant and I will definitely call Twin City Subaru my dealer of choice from now on! Desmond Culcleasure also went above and beyond for us and they both made our experience way beyond our expectation.Thank you!

Very satisfied!

Jeff was great to deal with! He worked extremely hard making sure we were satisfied which helped make our purchasing our new car a pleasant experience.

New Car

Purchasing my first new car in many years was a great experience thanks to Tony. He was very helpful, knowledgable and great to work with. I got a very good amount for my old car, so was very pleased. I will definitely recommend Tony.

Excellent car buying experience

Jim was knowledgeable, personable, professional. He took the time to educate me on options and did not unduly pressure me. He easily met my car buying needs.

Great experience

Overall a great experience. Haven't had the car for too long yet but running great and a very professional and friendly experience. Follow up has been great as well.

Couldn't be more happy!

Dan helped me buy my first car and I am so happy with my buying experience! We told him my price limits and what I was looking for and he promptly got back to me with an amazing offer. He knows what he is talking about and he is extremely helpful. My family has now purchased three cars from Dan and I highly recommend talking with him if you need a new car!

Very Happy

We are very happy with our experience of buying our car with Dan Barone. Dan is very friendly, helpful, accomidating and generally easy to work with. When I had issues after the sale, again treated very well. I highly recommend him as a sales person.Desmond also was very helpful.

Tony Fletcher is a Great sales person

We wanted to buy a new Subaru. Our old one was getting to many miles on it. Tony showed us a new cross trek. We drove it and loved it! My husband loved that it is higher off the ground, yet a smaller vehicle. Tony gave us a good price on our old Subaru and cut the price by 2,000 for the one we wanted to purchase. He is a very good person to deal with. He listens to you and tries to make things happen.

Friendly Service

I went to Twin City Subaru just to look at what they had for used cars. Dan welcomed us with a friendly attitude. He was willing to work with us to make sure I was happy along with giving us time to talk and think things over. He also knew so much about the vehicles and shared his information with us willingly. When I had a question he either knew the answer right off or would find out right away. Dan also would explain to us what was happening, and was very honest. I really appreciate that. I would refer anyone to work with Dan, He is truly on of the best sales representative I have ever worked with. I will be going back to Twin City Subaru and working with Dan in the future.

Immediate gratification!

I am a very busy small Vermont business owner, and needed to get in and get out as quickly as possible. My representative understood this intuitively, and though there was a bit of expensive up selling (not necessarily a bad thing - the power was totally put in my hands), got exactly the car I was looking for. This is my 3rd Subaru, after a Forester, and Outback Legacy. You may think that's a lot, but I put a LOT of miles on these excellent vehicles. I would highly recommend Twin City to any of my friends and family who want to experience fun and reliable driving.

A dialogue with Joe Seeeney

I went to visit Twiin-City Subaru to simply talk about finding an auto more comfortable to my needs. A smiling Joe Sweeney opened the door for me, finding just the right car for me in a couple of minutes. I am very happy with my new Forester!! Thanks, Joe!

Selection to Ownership in less than three hours!

Saturday late morning and we decided to stop in at Twin City Subaru and check out Crosstreks and Imprezas. Joe was friendly, helpful and had a sense of humor! Drive away in a 2015 Subaru Impreza wagon with only 5 miles on it! That is a first. Thanks for making everything come together so quickly. Jackie and Sherm Sprague

Loyal Subaru Owners

We have owned a Subaru since they started making them. We have worked with Jim Glassford while buying our last three or four vehicles. Jim is low key, knowledgeable, sincere , very willing to go the extra mile to meet our satisfaction.

Outstanding

I would like to start off by saying that I opted to drive to this Subaru dealership instead of one located significantly closer to where I live. I have to say after a long tiring day shopping around for my new car I walked into Twin City Subaru very discouraged. Within minutes of meeting Mr. Jeff Moser I felt the headache of the day fade away. His communication/sales skills are impeccable to say at the very least. He was collected and very detailed as he explained to me all of my purchase options while keeping in mind exactly what features in a vehicle I desired. Jeff gave me car buying options that best fit my lifestyle instead of pressuring me into a purchase i was not certain I wanted. This was my first "new vehicle" purchase and I had no idea what I was in for. Finally after purchasing the vehicle of my choice and before driving off the lot Jeff went through every feature it has to offer not missing a single detail. Before I could ask a question he had an answer! Simply amazing! I would like to add that multiple family members who recently purchased Subarus have made the decision to travel the extra miles to deal with Twin City Subaru for maintaining and servicing their vehicles purchased at another dealership based solely upon my experience with Mr. Moser. Buying with Jeff felt less like a chore and more like a gift! Thank you Twin City Subaru and more importantly Jeff for being so accommodating to my needs as a customer! Keep up the good work!

Elaine 4/7/15

We are on our third Subaru from this dealership - we keep coming back! Dan Barone was great to work with. We had our new used car chosen and we were out the door in just under 3 hours. We even were able to get a better rate on our car loan through Subaru financing and we got a good trade on our Subaru with 176,000 miles on it. I will not go anywhere else to buy a car! Thank you, Twin City.

easy upgrade

Twin City has now put us in 3 subarus and has been great to deal with on all occasions, both for sales and service. They sent us a flyer with an offer to buy back our 21\2 year old Impreza. So we went to Jeff Mosher to check it out. We have known him for 30 plus years in his work at a previous job and have always appreciated his salesmanship, knowledge,honesty,and just plain fun sense of humor.We were thinking about leasing and were concerned whether is was a good fit for us. We knew Jeff would give it to us straight. I told him I didn"t want it to take 7 hours like my brother does at his dealer to which Jeff replied he wouldn't want me around that long anyway. Three hours it was all done driving away with a new leased Crosstrek. We got top trade in good interest rate and $40.00 less payment. there isn't any reason to go anywhere but Twin City and Jeff Mosher

Poor and frustrating experience

I have had an issue with check engine, cruse control and another light coming on in my 2012 Forester. I brought it to Twin City on four occasions to get fixed. The light kept coming back on until the fourth service when they had to put in a new emissions system. The third service resulted in having to bring my car back yet again because they ordered the wrong part, which ended up ultimately not even resolving the issue.The last time I brought my car to Twin City to get the new emissions system installed, my car was there for two weeks (I was away for one of the two weeks). When I got my car back, there was a crack in the windshield that was not there when I dropped it off. I had dropped off my car with the gas tank over 3/4 the way full, and got it back with less than 1/4 of a tank. Someone had clearly driven my car as the time on my clock was changed, the radio stations were changed, and there were crumbs all over my console. I found out that one of the service employees had drive my car to and from his home and work somewhere between 100 and 200 miles. No one asked my permission. This is completely unprofessional. I will never bring my car here again.

Yet another great experience!

My Forester was turning out to be larger than I needed and my monthly payments were kind of high. I went into Twin City to see if I could downsize and get into something new, but with better gas mileage and lower payments. Joe Sweeney helped me get a new Crosstrek and my monthly payments were reduced substantially, not to mention the money I will save in gas mileage. This is the third car I have purchased from Joe and it has been a great experience each time. I would recommend Twin City (and Joe) to anyone looking to purchase a Subaru!Susan Calabrese, Warren, VT

Poor service

I have had an issue with check engine, cruse control and another light coming on in my 2012 Forester. I brought it to Twin City on four occasions to get fixed. The light kept coming back on until the fourth service when they had to put in a new emissions system. The third service resulted in me having to bring my car back yet again because they ordered the wrong part, which ended up not even resolving the issue. The last time I brought my car to Twin City to get the new emissions system, my car was there for two weeks (I was away for one of the two weeks). When I got my car back, there was a crack in the windshield that was not there when I dropped it off. I had dropped off my car with the gas tank over 3/4 the way full, and got it back with less than 1/4 of a tank. Someone had clearly driven my car as the time on my clock was changed, the radio stations were changed, and there were crumbs all over my console. I found out that one of the service employees had driven my car to and from his home and work (!) somewhere between 100 and 200 miles. No one asked my permission to drive my car this far. Totally unprofessional. I will never bring my car here again.

Bought a new CrossTrek

Jeff Moser was very good a showing the car and providing good information. The Sales Manager was pretty tough on the trade-in value, and the first offer on the trade-in was too low. Medium to hard-sale on extras by the Business Manager, who was very nice, but he is trying to sell stuff.

Great car buying expierence

I traded in my old car for a subaru legacy. Jeff Moser was very helpful with the process of getting into my new car. He is a very nice guy and answered all my questions that I needed answered. I would recommend anyone to Twin City and to see Jeff to get the job done.

New Car Purchase Great Experience

Jeff was great to work with. There was no pressure. He was informative, low key, and helpful. I would buy another car from him any time. Desmond was also helpful and easy to work with. Many thanks.

Which Subaru should I get?

I was looking for Subaru, but not sure which model. I had done web searches on the Crosstrek, Outback & Forester. I am a quilter so I need space to take my sewing machine and tables to quilting retreats. Jeff pulled all 3 models together on the lot so I could sit in them and really get a sense of the space for my purpose. I was able to ask question and talk to Jeff openly about what I thought and I evaluated each one. When I sat in the last one ( the Forester) I knew. Seeing the cargo space also was a selling point. I took Jeff for a ride, putting the car through some testing for my driving style. The car responded well, and so did Jeff. I was able to pick a color (Bronze) from the lot and was able to drive it home that afternoon. This was my first cross over type vehicle and for my equipment, it will be easier to load then the trunk of a sedan. I am super happy Jeff took the time to let me do a comparison, without pressure or prodding. Every morning I get in to drive to work and say " this is a nice car, and I deserve it".

Excellent car-buying experience

Joe Sweeney is a great salesman. He was courteous, thorough, knowledgeable, and it was probably my best car-buying experience. I was immediately greeted when walking into the showroom. Everyone seems very friendly and professional. Tim, in finance, was very patient explaining various options, late in the evening when the brain no longer functioned!

Excellent service all around

Tony was excellent to work with. He is very knowledgeable about the cars. He provided top notch care and was followed through on everything he said he would do. Desmond was very professional and explained options in detail. I felt well taken care of by both of them and will be using Twin City for my maintenance and new car needs in the future.

Great Experience

I worked with salesman, Joe Sweeney. He is personable and custom-service oriented. I just received delivery of a 2015 Crosstrek - silver - it had to be silver and Joe kept an eye of the in transit vehicles to make sure I got what I wanted.Thanks Joe!Kathy RotondiBerlin, VT

Excellent experience purchasing a Subaru Legacy Sedan

Jim Glassford provided excellent service in helping us decide on the model and then Jim and the dealership team did a terrific job finding the exact model and color car that we wanted. Desmond did a great job explaining the financing and other options available for our purchase. We are very grateful and appreciated this exceptional service.

Over the Top Experience

i would highly recommend Twin City Subaru especially Joe Sweeney as a sales representative. I work late in the evenings and arrived at 5:30pm. I had been researching and looking at other dealerships in the area. Joe showed me cars, went over prices, helped me get out of a lease, and stayed late into the evening ensuring that I drove away in a clean, new car that I love! The next day, he invited me back to go over in detail all the specs and any questions I had. He's even emailed me to check in during my first week. I couldn't be happier! thank you Twin City and Joe!

Love my Subaru and Twin City!

Twin City offers such a warm and inviting environment. Jim Glassford is a class act. He was willing to work with me and the needs of my family and made me feel at ease. I drove away the same day in my new Forester. I would not go anywhere else to purchase my cars.

Great Sales Staff

Joe Sweeney was a great salesman. He was polite, not aggressive and only sold us the car and options we needed. I left feeling for the first time satisfied with my car purchase. I also called later to see about a bike rack for the car and the parts staff was very helpful and polite.

Great experience

Joe made it easy to buy my new Forester. I have done business with Twin City for many years and recommend it. Thanks again, Joe!

Got The Color I Wanted!

When I first started looking for a new Subaru, I just did some on-line searching. Joe immediately called and touched base with me after noticing my inquiry. What impressed both my husband and myself was the youtube video. It was a nice personal touch. You could tell that it was cold and that he made it personal in knowing that I wanted a green subaru. Even though they did not have the color I wanted in stock, one was found for me. When signing the paperwork, we got the price and warranty we wanted at a price we could afford.Thanks again for all your help. I just love the green. I only wish that it came with an all black interior!Roberta

Mixed Experience

On Saturday (2/21/15) I stopped in at Twin City Subaru to see a used 2011 Mazda 2. It was snowing out and the vehicle body was hard to see. I tried with my cellphone flashlight to take a good look at it, and it all seemed ok. Jim Glassford and I came to an agreement on the price, and I left with the car. Sunday, when the sun came up, it became obvious that the car had rust issues under the paint of the roof and hood. When Twin City Subaru reopened on Monday I brought the car back, and they very kindly agreed to cancel the deal due to the hidden condition issues. Jim seemed to be honestly unaware of the rust, and was very helpful in facilitating the return.Because they were kind to me, when I decided to buy a new Subaru Impreza instead of a used vehicle, I called Jim first. I knew that they did not have the car I wanted on their lot, but I figured they might be able to do a dealer trade for it. I had even located the car I wanted only 30 miles away at Saint J Subaru and I told Jim that I would buy it from Twin City Subaru if he could get it for me.Jim asked me for a credit card deposit of $1,000 to try and obtain the vehicle for me. He told me that the deposit was to show that I was serious, and that if we did not come to terms it would be refunded. I gave him the requested deposit under these conditions.Later in the day (2/27/15) Jim called me back and told me that the car I wanted was not available because it had been sold, but that they had located and secured a similar vehicle. I agreed to come into Twin City Subaru on Saturday morning, and planned to purchase the similar vehicle if it all checked out.On Saturday morning, before driving to Twin City Subaru, I decided to check on the status of the car I really wanted. Saint J Subaru told me that the car was still available, and that I could buy it that morning if I wanted to. Realizing Twin City Subaru had misrepresented the availability of the car I wanted, I canceled the deal with Twin City Subaru and bought the car from Saint J Subaru instead.After sending an email message to Jim, and explaining to him why I was not going to buy the alternate vehicle from Twin City Subaru, I received the following email message from Sales Manager Chris Davis, "Mr Garland-We will not be refunding your full deposit, this is the second time you have back out of a purchase, we have located and then swapped in a vehicle for you, we have cleaned two vehicles for you. We will refund half of your deposit. Chris Davis"I went back and forth over email with Twin City Subaru for the rest of the day. They were arguing with me about returning my deposit. I reminded them that I also had incurred costs in trying to buy a car from them and suggested that they just refund my deposit and we part as friends. Finally, on 3/5/15 the full deposit refund appeared on my credit card statement.So, they were kind to me in allowing me to return a used car, but should have just told me that Saint J Subaru would not dealer trade them for the car I wanted.

Easy car purchase

I went an hour out of my way to go to THIS Subaru dealership over Burlington's and I don't regret it one bit. They were helpful and nice from the second I walked in the door. Dan Barone didn't pull any of the classic tricks that dealers often try to pull. Instead, he made all of the little things as easy as possible and still even after the purchase he has been more than happy to help me with any questions.

Fantastic Service - Got Just what I want

This dealer was fantastic for getting me a great deal on a new Subaru. The entire staff was all super friendly and the dealership was beautiful and clean inside. I had an appointment with Tony, and he was excellent to work with. I told him there what the payment had to be for me to say yes, and he told me it was going to be hard, but after all of his hard work he did managed to get me under the maximum payment that I needed. I also traded it an older vehicle and he made the whole process seamless. I would tell anyone to go to this dealership and specifically to work with Tony Fletcher!

New car purchase

Tony was very helpful and easy to work with. Are recent new car purchase was by far the easiest and less stressful car purchase we've ever made (new or used). The supporting staff was great as well. Overall a very refreshing experience compared to the normal grind of buying a new car. This is our first Subaru so we look forward to doing business with Twin City Subaru!Tony LaFromboise

Jim Glassford

It was a pleasure working with Jim Glassford. It is the second Subaru I bought from Jim, as my first was having problems. He was helpful and willing to find a new Forester to replace my old one.

*****

Tony was very helpful finding a us a car within our budget. He also helped set up our devices with the our car. Very good service!

Excellent experience!

This was my first time getting a new car from a dealership, and I couldn't have had a better experience. Alex was attentive, helpful and friendly. He got our questions answered whether or not he knew the answer himself, bore with us when we had a glitch and had to wait a few hours, and then took the time to show me how to work all the little gadgets in my new car. I was honored to be his first sale and have no doubt that anyone working with him in the future will have a great experience as well.

Dan Barone

Dan Barone at Twin City Subaru went beyond our expectations! His friendly personality and willingness to work with any situation makes us dedicated customers for the future!

First rate experience all around!

Our family now has 5 Subarus in our driveway, and Twin City Subaru is responsible for helping us locate and purchase 3 of them! When every other dealer said we would have to wait 8-10 weeks for the 2015 Outback we were looking for, Twin City had it on their lot for us in 24 hours!! From our first phone call to Twin City through the final paperwork, everything was handled professionally and with customer service always their first priority.

Jim Glassford

We just bought a Subaru from Jim Glassford at Twin City Subaru in Berlin, Vermont. I'm not sure I've ever run into a car salesman who listened more than he talked. I wonder if half the reason we bought the car, we've never bought a Subaru before, was that it was such a pleasure working with Jim. He was knowledgeable without being pushy - the whole experience was great and we are really enjoying our new car.

Great place to buy a Subaru

I have bought two Subarus from Jim Glassford at Twin City Subaru, first in 2008 and then again this year. When I went to Twin City and was ready to talk to someone, I went inside and waited for Jim to become available because I had a great buying experience the first time around. Buying my second car from him was just as easy as the first time, Jim was friendly, knowledgeable, non-pushy and funny, all traits that make a good car salesperson. After Jim worked with us on a decent price, we got to meet Desmond to go over extended warranties and other information. He was extremely helpful and made the entire process even easier. All around I give Twin City Subaru, Jim Glassford and Desmond Culcleasure a five star rating.

First Subaru

I bought a new Subaru from Tony Fletcher, he was a wonderful sales man and didnt pressure me. I love my care and thanks Tony for being a wonderful sales man.Paula T

Great Experience Buying Used Car

My daughter and I had a great experience buying her a used car. The price was fair and they allowed us plenty of time to check it out, including putting it up on a lift. The car came with a 12 month/12,000 mile wide-ranging guaranty that included manufacturer-required service (this was based on the condition of the car and is not always available) which decided the deal for us. The salesman Isaac and the business manager Desmond were quality people. The only negative was having to endure being sent to a room for an attempt to sell us all manner of extended warranties. This was so even though I made it clear at the outset that we were pressed for time and weren't interested. (The guy in the room--not the salesman or the business manager--said it "was legally required" although as a lawyer I doubt that highly.) Despite this heartburn I still give them a superior rating. I suggest in the future they consider making it easier to opt out of this.

2015 Outback

My experience with Dan and Desmond was great. I was made to feel comfortable and everything was done to get me to the price and payment that I wanted to be at.

My 6th New Subaru from Twin City

I just traded my Forester for a 2015 model and want to say that Joe and Desmond worked diligently with me to find the best deal possible. They listened to my needs /concerns and were able to find a way to make the trade possible. Now I am proudly driving a beautiful new car. Thanks Joe and Desmond !!

"First purchase"

This being my first (through a dealership) car buying experience, I was a little wary of what was coming. However, I worked with Joe Sweeney and he was a great salesman. He took the time to explain the differences in all of the models and price ranges I was working with. There was no pressure to buy on the spot, and I wasn't pushed towards more expensive options. I will definitely be doing business there again.

great purchase

My recent experience in leasing a new Subaru impreza from twin city Subaru was great. When I got there Tony helped me find the car that I was looking for and showed me all of its features. Desmond helped make the financial process very easy and before I knew it I had a new car. I would recommend twin city Subaru to anyone who is looking for a new car, they have great service and everyone is very nice and honest.

Excellent Customer Service

This is our third purchase/lease through Twin City Subaru and every time we stop in, everyone goes out of their way to assist us. Tony greeted us and welcomed us to the showroom. Once we told him what we were looking for he found exactly what we wanted. Tony was great to work with and we look forward to working with him again on our next purchase. We would recommend him to anyone looking for a Subaru. The best part was there was no pressure to purchase a vehicle like other dealerships do.

Best. Car. Buying, Experience. Ever.

Jim G. and Desmond C. were a pleasure to do business with--helpful, responsive, knowledgeable--and I appreciated their low-pressure approach. Just all-around great guys. And I love my new Subaru Crosstrek! Thank you, Twin City Subaru!

Jim Glassford and Desmond Culcleasure -Twin City Dream Team

Here's what we think about Jim and Desmond: they are so delightful, honest, professional, down to earth, funny, and helpful. They make us want to keep buying Subarus from them. We're up to four so far, and look forward to the next one.

Outstanding Experience

My recent experience in leasing a new Subaru Legacy from Twin City Subaru was an outstanding one, from my first inquiry to the day Jeff Moser turned the keys over to me. Jeff Moser himself was most professional, knowledgable, and personable in all our contacts and conversations, be they face to face, by phone, or email,answering every question I had and being most understanding of my need to take my time in making my final decision. Working with Desmond on the final sales details was also an important part of the experience.While I had no direct contact with the service department; their preparation of the vehicle for my driving it off the lot was of the highest quality as well.. I would, without reservation, recommend this dealership and most particularly, Jeff Moser.

great service

Joe Sweeny at Twin Subaru went above and beyond to get me set up with my new Impreza Sport. I'd totaled my previous Subaru in a snowstorm and needed a car asap. He was friendly, abel to get me set up with a good deal and snow tires to boot, and stayed late on a Saturday night so that I could pick it up that day. I'm very happy with my new car and the service at Twin City

Great Cars, Great Staff

My partner and I have bought two cars from Twin City Subaru. Both times were great experiences. Joe and Desmond are friendly, professional, and reasonable people who try to give you the best options for your price range. As long as we are in VT, we are customers for life!

Very professional, friendly, and hassle free experience.

I've bought many cars in my life and I usually know pretty much what I want and what is a fair price, but I usually dread the process since I expect the usual sales gamesmanship that ensues. However, dealing with Tony at Twin City was a very pleasant surprise. Tony was straight forward, professional, and generally just a nice guy and both my wife and I really enjoyed working with him. The whole process went smoothly, it felt honest, and I didn't feel over pressured. I highly recommend working with Tony if you need a new car. We also spent time with Desmond, who was very pleasant, and fun to talk with. He treated us very courteously and remained friendly and engaged despite the fact we did not buy any add on warranties. Much thanks to both you guys! We love the new Outback!

Smooth sale

I knew what I wanted in a car and their website listed a few at the dealership. There is another Subaru dealership which is closer to me but I chose to drive further to Twin City, for their good reputation. I walked in and told Tony what I was looking for, one minute later we walked into the lot. They had a 2015 Subaru Impreza Sport with the exact features and options I wanted. A quick spin around the block and I knew I wanted it. I filled out the required paperwork and told them what I was looking to spend for a monthly payment. I finance the whole car. The financial manager at the dealership told me he contacted a few banks to get the best interest rate. He got me a payment within $15 of my budget, but in the end I opted for an extended Subaru warranty coverage which added $100 a month.About two hours later I was driving home in the new car. It could not have gone any easier. No pressure, Tony showed me all the features and controls in the car, he knew what he was talking about instead of just reading it from the manual. The showroom was nice, clean, modern, friendly staff. This is the third Subaru I've owned and they are fantastic cars. Twin City is worth the trip for your next purchase!

Excellent car buying experience

We shopped around and found the car we wanted at Twin City. We quickly arrived at a fair price working with Desmond. Tony took over to help us really understand all the features of our new Subaru. He is very knowledgeable and easy to work with. The overall experience was excellent!

Twin City Subaru Rocks - both Sales & Service!

We have purchased and serviced our cars via Twin City for 20+ years and it has always been an excellent experience.Most recently, our daughter (who always brings her Subaru up from Boston to be serviced at Twin City after unhappy experiences at the Boston Subaru dealership) discovered that her beloved 2003 Subaru Imprezza was finally in need of replacement after many years of New England winters. Naturally, this happened at the worst possible time - right at Christmas. Jim Glassman in Sales had us on the road again in record time with a beautiful 2012 Imprezza at a great price. In addition, the fabulous Twin City Service team (headed up by Lee during our Christmas adventures), did great work running our 2009 Imprezza through a last minute service, troubleshooting, and tire changes to make sure we had wheels over the holiday and that everything was ship-shape in time for our daughter's return to school in Boston. It was pretty wild for a day or two, but Lee's consistent smile and repeated assurances that "Sure, We can do that." made the whole process much less stressful.Way to go, Twin City!

Two hour appointment consumes SIX hours

I had a two hour appointment to have a remote starter installed on a family member's Subaru recently purchased at Twin City . It was six hours ( 11 a.m . until after 5 p.m. ) before they finished .During that time , no staff member troubled themselves to keep me informed as to why there was such an egregious delay or to offer a courtesy car . I approached the service desk twice and was given inaccurate information as to when the car would be ready . After six hours from checking in , I was sent on my way , however; they neglected to give me the control for the starter . Massive Fail in service and communication .

Top notch, very pleasant experience and a great deal

Our family was in the market for a new Subaru Forester configured in a way and color not readily available. We looked for our car in several states, emailed and talked with a number of dealers, but were unable to find what we are looking for. Before returning from VT, I called Twin Cities Subaru and talked with Dan Barone and Chris Davis to see if they might be able to help with availability and a quote. I am glad I did, because they were the last of many Subaru dealers I contacted.From the get-go, both were incredibly forthcoming with the information we needed, friendly and honest. They worked with our family to get the car we wanted and beat every other dealer's quotes. Dan and Chris were great communicators and kept us abreast of status of our order. When I got to VT, they generously offered to pick me up as I did not have a car yet. Once I arrived, everything was set up, there were no surprises and the terrific customer service continued. The new car paperwork and financing went quickly and painlessly.Dan Barone and his colleagues made the process uncomplicated and dare I say a bit fun, too. He took the time to explain all the features, made sure I left with a full tank of gas and an offer to be available for future questions.We are ordinarily very critical of any car dealings and ran into some nasty dealers along the way, but we were so pleased with Twin Cities Subaru. In summary, Dan Barone and Chris Davis not only provided us with the best deal (after shopping around with about a dozen dealers in several states), but also gave us the best car buying experience we had encountered thus far. We would go back to Twin Cities Subaru in a heartbeat.

Thank you Tony F and everyone else at Twin City!

This was our second time working with and leasing a car at Twin City. Tony is great to work with and helped make the process go very smoothly. He's friendly, knowledgable and helpful, but not pushy. The finance department was also great to work with - we discussed our options for service plans and Desmond was upfront about the numbers and made sure everything in our lease agreement was very clear, which is very much appreciated. We had planned on trading in one lease for another, but ended up leaving with 2 cars! In less than 4 hrs, we went over model options, test drove two cars, worked out details for a trade in, signed paperwork and drove away two just cleaned cars. Thank you Tony, Desmond and Twin City for a great experience!

So Happy with my Crosstrek Hybrid!

I worked directly with Joe Sweeney and he did a wonderful job explaining options (lease or buy) and we went on a lovely ride together. Checking the brakes on a hill is fun for me and he didn't scream (too) much. :) It is always good when you feel like you are talking to a "re al person" when making an investment and I really appreciated that about Joe.Dan Barone was there also and was helpful too. Finally, Desmond also did a great job making the paperwork process efficient and pleasant.

Best car buying experience ever!

This is the way the car buying experience should be. In the past I have found it too stressful and always left with doubts but this time we were lucky to work with Tony Fletcher and he made it great. He asked really good questions first and really listened to what was important to us. He is very knowledgeable about his products as well as the industry. When all was said and done we have a car thats perfect for us at the terms we wanted and have no doubts whatsoever. I will definitely be back when I am ready to buy another car and I will recommend the dealer as well as Tony to anyone.

Great Friendly Place!

I had a great experience at Twin City Berlin. From my conversation on the phone to when I was at the dealership. Jim was able to work with me to get the car I loved at a price I could handle.

Smooth, comfortable, knowledgeable experience

Joe Sweeney was my first contact when my vehicle of 13 years retired. He asked me several questions, listened to my goals & needs and then started giving me the best options for what I was looking for. The process was made very simple and very comfortable by Joe. I felt Joe not only explained all the ins and outs thoroughly but went above and beyond to show me all the features of the vehicle I purchased. I would recommend him to anyone I know looking to purchase a vehicle. I feel that he tells people not what they want to hear, but exactly how it is. He's honest, straight forward and listens to the customer which is all I ever want as a customer. Thank you.

Awesome experience!

Jim was a superb salesman. We felt like we were in good hands from our first phone call all the way through the whole process.

A good car-buying experience

This was my first experience purchasing a new car, and I was primed for it to be excruciating... Joe Sweeney made it painless. I visited a number of other dealerships (Nissan, Toyota, GMC, and another Subaru dealership) and Joe was the least aggressive, the most willing to take me on test drive after test drive (after test drive!), and wound up coming to a fair price for a car that's truly going to suit my needs.

Great buying experience

Dan did a terrific job of making the car buying experience as smooth as it could have been. We would definitely recommend buying your next car from Twin City Subaru. Nothing was pushed on us, rather Dan and the team informed us of our options, etc. and let us make a decision we were comfortable with. A great experience!

Awesome buying experience

What an easy dealer to deal with! Dan was extremely helpful throughout the buying process, without being pushy! The whole buying process was quick andeasy as well!

Smooth buying experience!

Joe Sweeney was a delight to work with. He was very patient with some special circumstances that I presented and had me swiftly off in my super new Outback. He was very clear in his explanations and made himself available for questions and further communications. Desmond Culcleasure was also a pleasure to work with, offering clear explanations of services and options and made himself available for further questions and communications. A great team to work with offering warm, friendly and straight forward service. Thank You!

New car purchase

The dealership was great. They worked with us on price, type of vehicle, and delivery. The salesperson Joe Sweeney was always there to answer questions and kept us informed on each and every step. He did an excellent job. They were very concerned about us and the car. We had a slight problem with the car and they were more concerned about the problem then we were.

Thank you to Twin City Subaru and Jim Glassford

Many thanks to Twin City Subaru and in particular to Jim Glassford for being very helpful, friendly, and knowledgeable during our recent process of figuring out which car we wanted to buy. Jim took time to answer all our questions and was also very flexible in accommodating our schedule. The first day we went there I said I really wanted to see the insides and outsides of the cars, even though it was raining a bit, and Jim seemed very happy to stand out there, show us the cars and answer all our questions. Jim then called us a few days later to let us know about end-of-the-month incentives they had going on. When we went back for test drives of the Forester and Cross-Trek, Jim was again very accommodating about our changing and tight schedules. We bought a 2015 Hybrid Cross-Trek, which is great on the mountainous dirt roads we live on, and great fun to drive. Twin City Subaru was also easy for us to get to, the dealership looked very well-run, and everyone was very friendly and professional. I would really recommend the car, the dealer, and the sales person. I also want to thank Desmond Culcleasure who was very friendly, helpful and knowledgeable regarding extended warranty options.

Great Buying Experience!

We came in looking for car and Joe Sweeney had us in a new Forester just a few days. He listened to our preferences and found us just what we wanted. This purchase was a straight forward, low pressure, and pleasant experience!

Outstanding experience!

My wife and I went to Twin City Subaru to look at a used Subaru Forester. Instead, we ended up buying a new XV Crosstrek. The entire experience was outstanding and we were very pleased at how hassle-free it was. I highly recommend working with Tony Fletcher. He was very professional, great to work with; he went above and beyond to meet our expectations. Tony is very friendly and knowledgeable, and more that anything is very patient and customer focused.

Great Customer Service

Was looking for something that would be cheaper on gas, Joe Sweeney was a big help. After taking a Nissan Altima for a test drive Joe printed out a comparison on gas milage between my trailblazer and the Nissan, it was a huge difference, and ended up sealing the deal for me.

Above & Beyond!

Twin City Subaru has an excellent team that provides the best customer experience regarding information and expertise on their vehicles. Joe Sweeney was very straight forward and helpful in my search for the right car and even stayed late after they closed/his shift to explain the features of my new car. I had done ALOT of research/shopping around before making my decision on which dealership to give my business to and found out most places arent nearly as informational/ helpful. I would highly recommend Joe Sweeney because he made me feel like he worked for me instead of the dealership, giving me the best experience you can get when purchasing a new vehicle.

Good experience

Twin city was easy to work with. The price negotiations was easy and low pressure. They fixed a small defect on the used car I bought. Overall, I would recommend them. Joe was my sales rep.

Quick and easy

I would definitely recommend dealing with Dan Barone at Twin City Subaru. Purchased a new 2014 Subaru CrossTrek last week. I came in knowing exactly what I was looking for, and Dan was able to track it down very quickly. Then the car came in just when he said it would, and was exactly as expected. Always happy to buy locally, from someone I like, with no hassle. And that's exactly what I go out of Dan. I definitely would go to Twin City again, and I definitely work with Dan again.

Great Experience!!

I recently purchased a new 2015 Subaru from Twin City. Joe Sweeny is the sales person that I dealt with and over all was a great experience! Low pressure and I got the exact car I wanted! I am looking forward to many years with my new car, and when I am ready to purchase another one I hope to deal with Joe again!!

Easy process for new car purchase

Jeff was a pleasure to work with from the moment he greeted us in the lot to the time we handed him the keys to our old car and drove away in a brand new Impreza a few hours later. Financing, negotiations, registration and title were all handled seamlessly. I would recommend Jeff and Twin City Subaru to anyone!

Came in to look but wasn't 100% sure -Left with keys and hap

Just parked, walked up, and greeted right away. Tony was very friendly and helpful with our new purchase. We weren't sure if we wanted an outback, but after going for a ride in two it was easy to see why most people have subarus in the state. Tony was very accommodating and willing to work with us to ensure that we got the right car for us.Very happy with the service and care taken to educate as well as listen

An Awesome experience!

I was trading in a 10 year old Forester so I knew I would love the car. Dan Barone was the best salesperson ever!! He actually made the car buying experience FUN! I've had previous experiences where sales people didn't pay attention but Dan was all about listening and ended up with exactly what I wanted within minutes of walking on the lot. The entire process was quick and painless. Desmond was great with the paperwork and financing piece. These guys are a fantastic team. If you have ever dreaded the new car experience - go see Dan. He'll change your mind and you'll end up with a great car.

Car buying made easy!!

I enjoyed my car buying experience at Twin City Subaru very much. I had looked at other car at other dealerships before coming to Twin City, and found the experience exhausting. I felt hounded and pressured, and at one place wasn't even told the price of the car until I was there a 1/2 hour! None of that happened at Twin City! The prices are clearly listed right on the car. Dan Barone was an excellent sales person. He was very knowledgeable about Subarus, and he made me feel at home and relaxed. I never felt pressured to buy this car, or consider buying a new car instead of the used car. Desmond Culcleasure was great too, taking his time with me when we sat to discuss financing. If you are looking for a professional car dealership that stand behind their vehicles, and will treat you well...look no further!

Great experience!

I had never bought a new car before and was apprehensive about what I was going to get locked into but right from start of walking into Twin city Subaru I felt comfortable and Tony was a very laid back yet informed sales person and made it very easy for me to choose what I wanted very quickly. I was able to get the package I wanted with financing that was doable. I also feel secure knowing they're so close and welcome me to come back anytime with any questions or concerns.

A very enjoyable experience!

We had had the pleasure of dealing with Mike Hassett. He greeted us with a smile and listened in detail to the the car we were looking for, a white WRX Premium. They had ad a silver WRX and Mike went in and got keys and we took it for a ride. It was very similar to the white GT we had purchased from Twin City in 2005. After the ride, we sat down with Mike to see if there was a white WRX available but there was none to be found. We then ordered what we wanted from Mike and it was delivered the end of August. Mike called us right away! We then had a few extra things done to the car which Mike handled for us promptly. We had a great experience with Mike Hassett and would recommend him for your next car purchase. Thank you Mike for making this an enjoyable experience!

Easy Friendly Shopping at a car dealership. Who knew?

I chose Twin City Subaru because owner Dave Birmingham is such a supporter of our community. Good intentions wouldn't go far without a great product and top notch professional staff. Mike Rivet helped me work through my indecision quickly, What an amazing streamlined, fast, and friendly process they have at this dealership! Mike was very easy to talk to, and very helpful with all aspects of the buying process. I agree with others - best car buying experience ever. I has no idea car buying could be this quick and easy. Cannot recommend these folks more!

Super Saturday Salesmanship at Subaru

I have never been a fan of dealerships, I have even left many steaming, empty handed and swearing to only buy through private sales in the future. However, Joe Sweeney changed my tune last Saturday. He greeted me with a smile, sat me down and took the time to listen to what I was looking for. Then, he found a used Forester on the lot that met my criteria . There was no pressure, no sleazy gimmicks. In fact, Joe used the best sales tactic of all times: Being a genuine and a nice guy. I was truly impressed. The Forester is a great fit and I couldn't be happier with my experience.

An amazing experience

I had the pleasure of dealing with Mike Rivet when I was thinking of buying a new car. I went in there thinking I was just looking, and left with my amazing 2015 STI. Mike was super helpful, answered all my questions, and made me feel like a respected customer. Being an 18 year old right out of high school, not many people have taken me seriously when I go to look at brand new cars. I highly recommend anyone going to Mike, and I've made sure to send anyone looking for a new car right towards his way. Whenever I need to stop by into Twin City Subaru, I'm making sure Mike is the one I deal with.

Salesman and financial manager

Best car buying experience I have ever had in my 66 years. Both men were exceptionally friendly and very respectful to me as a woman.

I heart Subaru

This past week was my second time going to Twin City Subaru for a new car and my experience just keeps getting better. We always deal with Joe Sweeney and will keep going to him. He's a pleasure to work with and has always worked hard to get us the car we want and we always leave happy. We feel relaxed and at home dealing with him. It's literally a pleasure, especially when we walk away with the keys to the Subaru we want, at a price we are comfortable with! Plus, popcorn and a fridge stocked with Capri Suns! It's truly dreamy. All around Twin City is a great dealership.

smooth and painless

Tony made the car buying process smooth and easy and was very knowledgeable. I only wish I knew about the popcorn a little bit earlier.

Great Experience

I called Jeff out of the blue on a Monday afternoon and got my new car Tuesday evening. I was happy with the price and overall treated great!

Purchasing my second car from Joe

Joe has been my dealer of choice for five years. I have sent friends his way, and felt comfortable and confident working with him when I needed a new car "right away" , when I was just seeking options, and when I was ready to make a purchase. Joe is friendly and works hard to find out what his customers need.

Enjoyed working with Jim

We went to Twin City Subaru because we were interested in purchasing a new vehicle. We dealt with Jim Glassford, who was excellent. He answered all our questions and was very patient with everything we wanted to know. We ended up buying a new Subaru Legacy which we are very happy with. Jim certainly made our whole experience an easy and pleasurable event.

Tony was great.

Tony was very patience and worked to get us the best deal he could, We had a lot of question aboutthe new features and he encouraged us to come back anytime to review all the new buttonslike how to use the radio and how to connect up the Bluetooth for hands free phone operation. Whenwe changed several line items in our original deal, he took it all in stride and worked out a deal that was beneficial to us.

great dealer, great sales person, great car

Jeff Moser made our purchase of a 2014 Crosstrek quick, fun and easy. We came in on a Friday afternoon and drove home with our new car Monday. No pressure and the price of the car and the trade in value for our old Outback was spot on. Twin City is the first and only dealer that I have ever continued to use for service well after purchase. I have dealt with them on a regular basis since 2008 and have no plans to change!

A pleasure to do business!

I was driving a MiNI Cooper, but needed to revisit owning an all-whhel drive workhorse to handle the Vermont winters: Subaru. After paying a cursory visit to another Vermont Subaru dealer and not being impressed with my service, I was happy I had a choice, and visited Twin City Subaru. When I owned my previous Subie, I took it there for service, and was always pleased. Salesperson, Joe Sweeney upheld that model, and my experience leasing a new Impreza Sport was a pleasure. Joe took a lot of time, answered a lot of questions happily, and helped me consider my options.. He saw on my trade-in that I only drive about 14,000 mile per year, and suggested that I lease rather than buy--no pressure either way, he objectively presented the facts. I'll use Twin City as my dealership in the future, without question, and will request Joe Sweeney as my sales rep.

Fun and helpful!

I was looking for a 2015 Outback, and Jm helped me get exactly what I wanted. Since it was the beginnng of the model year and there was only one Outback on the lot, this meant finding the car elsewhere. Jim followed up by telephone as did Desmond. Both made my experience easy and fun. I appreciated their even getting me new permanent plates. Jim carefully went through the way the car worked amd explained the differences berween the various types of Outback. I did not get the feeling of beng rushed. Desmond was helpful with financing and information about various maintenance plans available. I don't know the name of the service person who helped me by putting on the splash guards, etc., two days after purchase, but he was very friendly and efficient, also, and the service waiting area (and popcorn and donut holes) were very pleasant.

Used car purchase made easy

Jim Glassford was an excellent sales person that helped us through our new purchase. He went above and beyond with his helpfulness and caring attitude towards us and we would highly recommend anyone looking to purchase a car to ask for him by name when visiting the dealership. Everyone treated us great and I will send my son to Jim when he is ready to purchase his new car next year!

Best New Car Purchase Experience EVER!

After my beloved Honda CRV got totaled, I became interested in the Subaru Forester. After having a disappointing/frustrating experience at our local Subaru dealer in MA, my husband then located the car that I was looking for at a dealer in Vermont. Jeff Moser promptly answered our email inquiry and called us on the phone and quickly worked us up a very fair deal. He was responsive and helpful and direct and a true pleasure to work with. Our only glitch was that we should've paid with a certified check to insure immediate processing of the title (rather than the easier process of bringing a personal check). However, even with this out-of-state-glitch, Jeff made sure the paperwork got expressed to us in time for me to meet the 7 day MA deadline for registering my car. It should be noted that he also fast tracked some extra accessories that I wanted added to my car for purchase and it was ready, as promised, with all my personalized bells and whistles!!Everyone at Twin City Subaru was very friendly and welcoming. For someone who usually HATES going to any car dealer because of the "circling vulture" feeling, I was VERY appreciative of this painless and enjoyable experience! Oh, and they were wonderful allowing our lab, who joined us for the ride, to rest in the AC building during our transaction. In summary: An A+ car buying experience.and I HIGHLY recommend Jeff Moser!

Excellent Experience

We were looking for a new Subaru Crosstrek and liked the variety that TwinCity Subaru had to offer. When we checked on availability of delivery of the cars "in-transit", Joe Sweeney contacted us by e-mail and we set up an appointment - he also send us a video file introducing himself, so we would know who to look for when we came to the dealership. Joe was friendly and knowledgeable, answering all our questions and walking us through our choices. When we came to our decision on a car, he was able to offer an excellent trade-in value for our Equinox and offered us a great price on the Crosstrek. When it looked as if our car would not be delivered for 6 weeks, Joe was able to arrange to get us in a car in just a few days instead. His follow-up is great - he's always responsive, calls back right away, and delivers what he promises. I'll be going back to TwinCity Subaru, and Joe in particular, for my next car.

New car purchase

We were very happy with our experience trading our 2010 Outback for a 2014. We got a fair price for ours and the 2014 was priced right also. We would and have recommended Tony as the salesman to go to for professional help in the buying of a new vehicle. He was very good to do business with and we would look for him on our next car purchase.

I was desperate

I was desperate for manual transmission and Twin Cities was the secret! They not only have bigger stock but service has been incredible so far. Feels like family. Honest and cooperative, which is smart because you can check it all online now anyhow. Popcorn is free but more importantly delicious. Bentley the Aussie shepherd ( I think) entertains you while you wait for paperwork. I will be using dealership a lot even though it's 90 min. away...I trust them. Right now I'm in loaner while they treat upholstery--was no problem at all.

Great People

Awesome experience! They were great, and helped me get exactly what I wanted. They were willing to work with my budget and get me the best deal they can.

The experience of buying a new car

Working with Jeff was easy. He was informative and extremely helpful in purchasing this car. I would highly recommend Jeff as he took very good care of us.

Subaru purchase

Attentive and knowledgeable sale staff. Mr. Sweeney was a pleasure to work with and made the whole process smooth and effeciient, I highly recommend this dealership and Mr. Sweeney as a salles agent.

My Subaru Outback

I called Twin City Subaru on a Tuesday and by Thursday night I was driving home in my new Outback. Joe Sweeney was the Salesman I worked with - however the entire staff from the moment I walked in the door made me feel welcome. I sat with Joe on a Thursday afternoon during my lunch break. In this very short time window I was able to test drive the car, review the car fax and provide all pertinant application information. Within 3 hours I had a phone call that I was approved and was driving my Outback home by 6:00 that night. The entire process went smoothly - I will definatelty return to Twin City Suabaru in the future. Thanks

First class buying experience

The actual negotiation was done on the telephone, the next day we went to the dealership everything was very professional and smooth , since I had not bought a new car in 13 years I see that the experience has really changed , because of the internet pricing has become much more open and easier to deal with. With that being said the relationship is much less adversarial and actually you are just being helped thru the paperwork and introduction to the features of the car.So far everything went well, now over the next 13 years hopefully the relationship with service will also be satisfactory.

Jim Glassford's review

Jim Glassford is an amazing dealership salesman he is friendly,kind, and helpful. He has made my experience incredible and unforgetable and therefore recomend him.

working with Tony

Tony was very knowledgeable about the car. He answered all of our questions. He made this the best car buying experience I have ever had.

Great experience!

I contacted Twin City by email about a vehicle they had on the lot and was able to do all my negotiations before arriving. I was quickly able to pick-up my new car without any issues. They did a great job of getting all the paperwork done ahead of time! Overall I had a a great experience!

Subaru Berlin VT

Once again, the staff at the Berlin subaru got me in same day for a minor service issue on a car I had just bought from another dealer. Treated me as if I just bought a new car through them (which I had twice, both great experiences!) answered all my concerns with my car and as always, the best dealer customer service anywhere. Thanks again.

Consolidating homes

Thanks Jeff - Jeff helped my fiance and I traded our cars in for one that meet our needs for camping and is fun to drive.

Love my new Outback

Mike Rivet did an awesome job finding just the Outback I wanted! He worked with other dealers to get the exact color and model I was looking for. He is very professional, friendly, and answered all my questions.I will definitely come to Twin City Subaru for my next car! In the meantime, I will tell my friends to give Mike a shout to make a deal.Thanks Mike and everyone at Twin City SubaruLinda WellsPlainfield

New car lease

I had been wrestling with the purchase of a new vehicle for a few months, my first time getting a vehicle on my own. I had also been to another Subaru dealership with such poor results I found myself looking at Ford, Jeep, and Chrysler products. I was pretty much set on a purchase but decided to give Subaru one more try. That's when I called Twin City and met with Joe Sweeney.Joe is such an easy going guy, I felt totally as ease with our negotiating and I felt that he understood what my needs were and made suggestions that were exactly right for me. In a couple of hours I had a new car. No game playing, no stress. Even after the purchase, Joe has continued to be a concerned and helpful source as I navigate the various issues of car ownership.

Twin City Subaru

This is the second Subaru we bought at TC. Jim Glassford was the salesperson the first time around and that all went really well. So this time, we asked to deal with Jim again, even though a different rep met us outside. Our request was immediately granted, no questions asked, even though he was already deep in a busy day.Once again, Jim proved to be an excellent salesman. Although we made up our mind following the test drive, Jim followed up and got us answers to all outstanding questions, rather than make something up on the spot (fresh 2015 model, so it is normal that not all random questions about alternate parts have a ready answer.) Jim took care of everything relating to financing, trade, transfer and custom prep and we had our new ride ready to go next day.

Mike Rivet

I had an excellent car buying experience with Mike Rivet. While test driving my Forester, we talked about a former TC Subura salesman and about the sales experience I had at a Buick dealership and I was right up front with him when I said I do not want to be pressured. Mike said he'd ended up in a vehicle that wasn't a good fit for his family and knew how I felt. There was no pressure, he asked if we'd like to close on the deal that day and my husband said if its good today will it be on Monday and they did. Mike was really easy to get along with, had us laughing, answered our questions, and was just a really nice guy. I would totally recommend Mike to anyone buying a vehicle.

New Subaru owner

This purchase was my first new car in over 40 years. I found the experience, buying my new Subaru easy. The staff, including my sales rep, were helpful and patient, I certainly have found driving my new Subaru fun!

First new vehicle ever!

I have been buying used from Dave Birmingham for years, but this was the first time I worked with Dan. He was very patient with all of my questions, and offered solutions based on listening to my needs. I'll look for him in 6 years when it is time to get another Subaru.

Best Experience I Have Ever Had!!!

Dan Barone at Twin City Subaru in Montpelier, Vermont is an exceptional car salesman. I live in Chittenden County and was going to buy here at Burlington, Subaru but didn't feel like I was getting a good deal. I emailed Twin City with some interest and the next day, in the SNOW, Dan Barone made an iMovie of a car I was looking at! I am a teacher and couldn't talk on the phone with him but we emailed throughout the day. He answered every single question I had and was transparent in the entire process. None of those car salesman "tricks of the trade" were needed. I felt like he heard exactly what I was looking for and he did the leg work to make sure I got what I needed. If you are looking for GREAT customer service and a good deal on a car...see Dan Barone and Twin City Subaru!!!