Tucson Subaru

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 3.4 Quality Of Repair: 3.7 Overall Facilities: 4.3 Quality Of Work: 4.9 Friendliness: 5.0 Pricing: 4.8 Overall Experience: 4.9


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Comfortable

5
Daniels, Christy 426 on 11/30/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying from Trent Nichols was like buying g a bike from my son. We talked of price range, he showed us vehicles and decided on the one he wanted for us. Completely Comfortable.


Purchased new vehicle

5
Pamela Patterson on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No hassle/haggle purchase of new vehicle. Both Trent and Curt were professional, knowledgeable, and polite. Trent adjusted his schedule to work with me during my spontaneous visit to the dealership. Easy, peasy.


An enjoyable time buying a new car.

5
JamesB on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff here was good, patient and great to deal with. Joe Micoletti and your staff were very helpful and made my decision easy. No high pressure just a patient waiting for me to make my decision. Thank for that. I am liking the Crosstrek very much. Just wish I could get a moon roof with the Standard transmission. Thank for explanation by Joe of the working of the electronics I helped.


Smooth Sailing

5
shawn asplundh on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service was really remarkable. Never any stress, all questions were answered and given in detail if I was curious. Great store and incredible people to work with.


Great Dealership. Great Staff.

5
ambe93 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I recently purchased a car from Tucson Subaru with the help of Trent Nichols. It was my first time buying and trading in a car. Trent was absolutely wonderful! He made the entire process easy. It wasn't the fastest process, however from what I'm told car buying is never fast. Plus we had a few personal obstacles and hoops we had to jump through (insurance company) before we could confirm our purchase. Trent went above and beyond making sure we got the best deal for our family though. He even stayed past his clock out time to ensure that we got everything we needed, which we really appreciated. We ended up being able to trade in our junky old car to get a new and MUCH nicer vehicle. I honestly don't think we would have gotten a better deal anywhere else or with anyone else. I highly recommend going down to see Trent if you are on the market for a new vehicle. Not only does he care about his work, but you can tell he cares about his customers. Thank you so much Tucson Subaru and Trent Nichols!-The Newbern Family


Best test drive

4.8
Lilheart17 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We wanted an AWD car, and Subarus are the best out there. Steve helped us and he gave us the best test drive by far. His enthusiasm is contagious and it's clear that he enjoys talking to people and that he's confident in his product. He made us feel like we were his favorite customers.


Outback purchase

5
NewCarBuyer on 11/29/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We recently purchased an Outback at your dealership and had a pleasant experience. The car buying process is always a long one but we enjoyed our visit and were treated great. Thank you.


Forester #3

5
LuciaF1962 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our third Forester, and our second from Tucson Subaru. We have had other makes with "all wheel drive", but it is not the same as the Subaru. The "all wheel drive" was really just part time. The Subaru is true, full time all wheel drive. We chose our first Forester because of the feature/cost ratio --- it had more of the features we wanted at a great price than any of the competitors. We were not looking for a "fancy" car --- rather, we were looking for solid, dependable and affordable transportation. It was also a big plus that our Forester had air bags everywhere and was rated 5 stars in almost every crash test category. We have gotten great fuel economy and had no problems with our Foresters. The sales person (CJ Nichols) did a great job answering all of our questions --- responded to our calls quickly and we feel like we got a fair deal. Tim in finance was great --- all our questions were answered and every option available was explained to us. The entire experience from start to finish was great.


Painless Purchase

5
Sheena B on 11/29/2016

Overall Experience: 5.0

Ken & Tim were both excellent to work with in helping me update my Crosstrek. Helpful, friendly & knowledgeable without being pushy - which I really appreciate. The finance part was fast and pain-free. Thanks!


Awesomeness

5
cameron on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were allowed to test drive the cars of our choice, food and water available while we waited, delearship accepted our Can Am Utv for trade, didn't have to play games with pricing, clear and precise detailed options for financing, didn't try to force options when we got to financing and a very thorough process.I would recommend this dealership to anyone buying a Subaru. Not only was the dealership impressive the car handles great on/off road.


Quick and Easy

5
KSoltero on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was time to finally buy my first car and I wanted to get a Forester. I worked with Steve and he made me feel really comfortable and not pushed into anything. Steve listened to what I wanted and answered all of my million questions. I then talked with Tim for financing and walked in a little nervous since I wasn't overly familiar with everything we were going over. Tim took the time to explain in detail all my options. I never once felt pressured during the entire process and went in expecting to be a little overwhelmed. I felt like Steve and Tim really had my best interest and I couldn't be happier with my purchase.


Great experience

5
Goinbacktocali on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As excruciating as it is to go through paperwork at a dealership, Joe made the experience pleasant and rewarding. He is a no-nonsense type of "sales-person", (the quotes are regarding the fact that he doesn't "sell," which is a bonus.)PS, Louie in finance deserves and extra bonus thumbs up. What a pleasure he was to work with, as well.


No Pressure

5
scottc on 11/28/2016

Overall Experience: 5.0

The car buying experience can be nerve wracking. For me, a car is a mode of transportation. Nothing more. With than in mind, I am especially not fond of a high pressure salesman pushing me hard to buy and to buy now. It took me over a month to make a decision to buy and during that time I received an occasional email wanting to know if there was anything that Chris could do to help me with the car buying process. There was never any pressure or guilt-tripping if I was to decide against purchasing a car.


Pleasant experience and Smooth transcation

4.7
Jane on 11/28/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jennifer Duran and Chris Smith did an excellent job to show us the cars and address all the needs. They are both very pleasant and accommodating. Louie in the finance office was quite efficient.


Buying a new car

5
Mary L Boykin on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The customer service was outstanding. CJ is one of the best sales people I've dealt with. The overall experience, I will be recommending this dealership to everyone I know.


Easy & comfortable

5
LGT on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Salesman was very knowledgeable and helpful. He listened to what we had to say. Did no tell us what we wanted, like some salesmen do.


Jeep lover converted!!!

5
Julie J. on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a long time Jeep owner and never thought I would find a vehicle that I love more than my Cherokee but I am officially a convert! CJ Nichols listened to my needs, answered all my question, and informed me on all the features. After test driving with CJ I was in awe! I still can't get over how smooth the ride was and how great the overall handling was. Big thanks to CJ and Louie for getting this deal done!


Found my perfect car in less than an hour

5
AGO on 11/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in and met with Mike and immediately outlined what I was looking for. He helped me find a car that met my criteria and as soon as I made the decision to purchase the vehicle, he was on top of it and made the process go as smoothly as possible. I have always wanted to be a Subaru owner and now I am happy to say that thanks to the assistance of everyone I worked with, I am now a proud owner of my very own. Couldn't be happier!!


Amazing experience!

5
Michelle Ouimette on 11/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went there to simply look at some cars with an idea of what I wanted. CJ Nichols helped me find my Subaru Forester and I couldn't have had a better experience. He was so informative and helpful and I am in LOVE with my car! I would recommend CJ and the Tucson Subaru dealership to anyone looking for a new vehicle!


New Ouback

4.7
Retiree on 11/27/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kevin was very thorough in answering all my questions & demonstrating all the options on my new car. Would definitely tell my friends & family to go see him & check out the Outbacks. Traci in finance also did a great job explaining all the additional coverage available. A little too good actually as I ended up buying some of the additional contracts & I never do that. All in all, a good experience considering that I usually put car buying right up there with a trip to the dentist.


Very Positive Experience

5
Jo on 11/27/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I first visited Tucson Subaru almost a year ago when I was barely ready to start looking for a new car. I explained to salesman Kevin McDougall that I was nowhere near the point of purchasing anything and yet he took a considerable amount of time with me test-driving multiple vehicles and comparing my needs with various different cars. When I returned last month, Kevin remembered me and we picked up where we left off. He was patient and understanding as I mulled over my decision and never put any pressure on me to buy anything. When it came time to finalize the deal, the entire experience was positive and efficient.


I'd buy another car from this dealership

5
justinmk on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I stopped in a few weeks ago to look at a Subaru Legacy. Ended up deciding that we wanted an Outback instead. Worked with Chris Smith to determine what we wanted and ended up coming back a month later (yesterday) to purchase the vehicle. Chris was a pleasure to work with and I hope to do business with him again. Thanks Chris!


Purschase of 2017 Subaru Forester

5
ManchaTeresa15 on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were very pleased with the your dealership.The salesman Gil Warren was very efficient along with Tracie in the Finance Dept, The whole experience went very smooth and did not take as long as other vehicle purschases.


First-Time buying made easy and hassle free!

5
Tony O on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first car purchase from a dealership, and it was a great experience! Everyone was so friendly they were happy to stay after hours when our transaction ran long. They made me feel really comfortable and got me into a new WRX at an awesome price, as they were honest and open from the start. They even gave my mom flowers, and she wasn't even present for the sale! I can't express how happy I am with my new ride, and I couldn't have asked for a better first time experience. Thanks to the crew at Tucson Subaru!


Wonderful Experience

5
Pleased Customer on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chris Smith made my first car purchase an enjoyable experience from the test drive down to signing the dotted line. He was genuine and invested in me as a customer and as a driver. I felt comfortable asking him any and all questions and he gave me the best price he was able to.He invested his time and I never felt rushed along the way. I walked away very pleased and ready to be a brand new Subaru driver.


An exceptional expierence

4.8
Carolina Stosius on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My experience at Tucson Subaru was everything I expected and more! Steve Norris was a pleasure to deal with. He is very knowledgeable, friendly and competent. We were on a time schedule to get to work and Curt McHenry got me in my new (used) car in record time. Professional and fantastic staff all the way around. I test drove a car at a different dealership and the difference was night and day. I highly recommend Tucson Subaru! Oh, and I LOVE my car!


Pleasant, helpful, professional, down to earth

5
Karen Whitworth on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

MIke Henry and the rest of the team at Subaru of Tucson made us feel like we were buying from our friends! They made everything so easy and pleasant! It was a wonderful car buying experience and they all have a special place in my heart for how they were thoughtful of my feelings as I said goodbye to what had been my most prized possession, my 2004 Mazda RX-8! Thank you all!


Excellent buying experience

5
Realtors1 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchase was exceptionally awesome. I got a bouquet of flowers after purchase. Small gesture but HUGE IMPACT!! Loving my Subaru! Recommending to everyone I know...


Trent

5
subaru on 11/25/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Trent was knowledgeable and personable, he answered all our questions, no pressure, he made our car buying experience stress free, he is an asset to the dealership


We've bought cars from him for 40+ years

5
Me on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No better, more honest, accurate, knowledgeable, personable, hard-working, experienced sales person exists. AND, he works for Subaru in Tucson, AZ! What more to say???


Excellent Service Across the Board

5
Andres and Belinda on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment we stepped into Tucson Subaru, we received outstanding service from everyone we encountered - from the sales agents (Spence Bilbo and Steve Norris), to the finance department (Traci Roberts), to the parts department (Scott Buford), to the service department (Jade Hilliard.) In the space of one weekend in October 2016 we purchased two lightly-used Subarus (2015 Forester and 2016 Impreza), and have returned several times for added trim, paint and upholstery treatment, and accessories. Before we purchased, the sales agents made sure that we were getting the best vehicles fitting our requirements and that we received a fair price for our trade-ins, and went out of their way, even after the sales had been finalized, to make sure we got everything we might want or need for our vehicles. We look forward to maintaining our warm relationship with Tucson Subaru and the dealership's friendly and efficient staff for many years to come.


Nancy C. Forester.

5
Nancy C. on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Five stars represents the outstanding customer service, attention and fun experience that Sean Johnson provided. This experience far surpassed any car buying experience I have had. Sean and the others (finance), service manager, the roses and of course the videos set Tucson Subaru apart from other dealers. I appreciate the time Sean took to ensure I understood the workings of the vehicle. The purchase was stress free and lots of fun! Thank you for having the vision to run your dealership in this manner. Kind regards, Nancy Cline.


Steve Willis - Great Salesman!

5
Rossdyna on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Willis gave us an excellent test drive, and worked very hard to get us the best price, even involving the general manager to squeeze every penny he could out of the deal. He was avaiable by text, phone, and email, and always got back to us. Very friendly and professional. Just a great guy to work with!


Forester 2017 Purchase

4
Forester2017Buyer on 11/23/2016

Overall Experience: 4.0

Jacob was very polite and responsive. Overall a good, low pressure experience. It so fond of DealerRater forcing me to write a 25 word review.


Great service and love my newer car!

5
Sunbumnellie on 11/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in to see if I would qualify to trade in my car for another used one, for now. I will be coming back to get my dream car, a Subaru in the future. Even though I had to wait quite awhile it was because I was waiting on the bank approval. Trent came out every chance he could to let me know they were waiting as well. So while I waited I watched the news and had coffee and cookies. It was all worth the wait and I got the best price and best trade in offer plus a great rate from a different bank then the one I had before. Thanks to Trent for listening to what I was looking for and helping me get a car I could afford.


Professional with No Pressure

4.8
Domenic617 on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Steve Norris at Tucson Subaru was professional and did not exert any of the typical car dealer pressure to buy. He came across as a nice guy and honest broker. Knew his stuff and was efficient. The other staff members were great too., especially Tim Hanson in finance who was super personable and presented a range of options for financing. Nice facility as well. Highly recommend.


A Pleasant Experience

5
JNE on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone that I worked with when purchasing my car was super friendly and helpful. They were professional and took the time to answer any and all of my questions. They were available by email and phone and were prompt in responding. The were very informative and did not pressure me into purchasing something that I was not wanting. Overall the best dealership I have bought from.


I buying a 2017 Outback

5
Edde on 11/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Decided to replace my 2014 Outback with a 2017 to get all the wonderful new safety features, especially the back-up camera and Eyesight warning. Sales rep Ken Murch was so helpful and easy to quirk with, and Traci Roberts in finance was patient and thorough. I just knew that I was in the best is hands for the whole process.


Fun Time

4
Themoorebwonder on 11/21/2016

Overall Experience: 4.0

I enjoyed buying my new car. They helped us pick out exactly the one we wanted. There were no hassles. We have bought 3 cars from them.


Gil & Traci were such awesome people to work with!

5
Subaru2017 on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were dreading finding a vehicle. However, I have to say, this was a painless experience!My husband and I highly recommend this location and these experienced and great people.


Great Customer Service!

5
JenLevstik on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very helpful staff, pleasant environment, and great deal on the car. I also was able to stay within my budget and not pressured into a more expensive car. It was the most painless car buying experience I've ever had!


Nice!

5
Diana Bailey on 11/20/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Carl and I had a great time buying our new Subaru Forester. We enjoyed the conversation with Gil Warren who seems to love his two Subarus, and the Sales Respective, Curt McHenry who is Cierra LeBlanc's father; he's as nice as his daughter who is in my English class at Salpointe Catholic. I look forward to many years with this lovely car!


Excellent experience.

5
Val on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We first started with Spence Bilbo but we left to another dealership as Subaru was our first stop. When we returned Spence was test driving a car with another customer so Steve Norris helped us. Both were extremely honest, respectful, professional, and helped us find Just the right car for us. They both did wonderful. Steve was with us throughout the process- looking, testing, and finally reviewing the purchasing terms. Sincerely,Pedro ValenzuelaP.S. the finance manger commuted to organizing a baby shower for Steve as his wife will soon be giving birth to their child. We'll check up with Steve to make sure it happens - as this was part of our purchase agreement.


Good Experience Continues

5
Old Pilot on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

C.J Nichols has impressed me with his knowledge and personal approach. He is a total Subaru fan and owner himself and it shows. This is the second Forester we have leased with him.


All around great!

4.8
1stnewcarsw22 on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kevin W. was a great sales person! Louie in finance was very helpful and I left feeling like I got a great deal and even better: peace of mind.


First time Subaru buyer

5
kaktusjumper on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My credit score wasn't stellar, but my wife and I wanted an Outback. Jennifer Duran made the deal happen. She is professional and personable. First-rate work ethic.


Great buying experience

5
Kimberlie7 on 11/19/2016

Overall Experience: 5.0

We just purchased my dream car and the entire experience was awesome. Everyone at the dealership went out of their way to make the experience enjoyable and easy. Used the Costco membership pricing so none of the high pressure sales tactics I have had at other car dealerships. Kevin was great and even gave me a bouquet of red roses! Love my new Subaru Outback!


Best Buying Experience I Have Ever Had

5
CPollack on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2017 Subaru Outback Limited from Tucson Subaru. First, I have to say the vehicle is the best I have ever owned.. Tucson Subaru is an exceptional dealership. I have purchased 10-12 new vehicles in my lifetime and my buying experience at Tucson Subaru was by far the best I have ever had. This is do to the outstanding people at Tucson Subaru. The sales manager, Terry Iseminger, and the sales person, Kevin Woessner, are the most professional, courteous and competent sales people I have ever met. The vehicle is exceptional, the dealership is exceptional and Terry and Kevin are more than exceptional. Also my only service visit was exceptional due to my service consultant Jade.


Mostly Painless

4.8
Zmama on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jacob offered an incredibly patient presence while answering every question clearly. He made sure to repeat information as necessary for my understanding and I appreciate his thoroughness. I wasn't planning on increasing a monthly patient $50, so at first I was disappointed when he didn't he return with the $300/mo offer to lease the vehicle 2017 Subaru Outback. And... I'm so happy with the vehicle that for now, it is absolutely worth it. Good salesmanship Jacob! Tim in finance was quick, efficient and quite thorough. Super friendly and positive, I appreciated his effort to make all the signing seamless.


Great experience

5
Kandace at1234 on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin was real.helpful and knowledgeable not pushy keep up the good work. Traci was friendly and very knowledgeable she made buying a car painless and a great experience.


Subaru Crosstrek

5
Paige Taylor on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sean was really helpful and was able to price match my TrueCar quote so I wouldn't have to drive to Phoenix for my car. Friendly staff and great customer service!


Pleasant throughout the transaction, love our new car.

4.8
Robert Ferrara on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Although it took too long to make the overall transaction, we realize the dealership was very busy on Saturday. Everyone was very nice and helpful, Kevin even took the time to load our phones on Bluetooth in our new car.


Very unexpectedly pleasant

4.8
SteveM on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very pleasant and helpful. No pressure just good information. They were willing to help in any way and answer any questions (and I had a lot)


Service Tech Larsen Al Najjar was very helpful.

5
dhelfand on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a Subaru Outback 2017 (Legacy, Limited) last week and had several technical questions regarding operation of the Bluetooth technology. Mr Larsen was able to very quickly and accurately understand what the problems were and walked me through the steps necessary to resolve all the issues.


Bob was great to work with.

5
Kevin Luckett on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the second vehicle we bought from Bob. I love dealing with Bob, no B.S. no haggling, paid a fare price for the vehicles and walked away happy.


Glad to be back to Subaru !

5
Michelle B on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with Tucson Subaru, and CJ Nichols, was very positive. I purchased a used Subaru at the end of the month when they were very busy. They were very efficient in handling the paperwork, and got all the customers waiting to go through the process finished up as quickly as possible. This is my third purchase from this dealership over a number of years. This one under the name Tucson Subaru was definitely the most relaxed and positive in nature. I highly recommend CJ Nichols, as well as the other staff I encountered during the purchase. Michelle B.


Great Experience

5
william shafer on 11/17/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tucson Subaru has a great staff. Very welcoming from beginning to end of the purchase process. Mike Henry was extremely helpful and considerate of my time. One of the best car buying experiences I've ever had. I strongly recommend the dealership and especially Mike. Go see Mike for your new Subaru!


Hassle Free

5
Christina Michaels on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience was hassle free. We knew what we were looking for, and Trent helped us every step of the way. I did not once feel like I was in a typical dealership where I was pitted against the salesman, trying to haggle my way through and not get gypped. I felt like Trent was on my side the whole time, trying to help me get exactly what I wanted.


Most experiences at car dealers are painful. However...

5
dave on 11/16/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

However, our experience with Trent Nichols at Tucson Subaru was painless, and in fact, a positive experience. Trent is all you can ask for in a car salesman. He was honest, transparent, professional, competent, and personable. All in all, Fantastic...Great!


Purchase of a vehicle

5
Subaru on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joe was very personable and went out of his way to help me in a very low key but knowledgeable manner. He was ready to help and yet I did not feel any pressure. Great Sales person and he found me my ideal car at a great price! I went back to the dealership later after my purchase as I did not have time to be shown how to operate all the gadgets at the time of purchase. Joe was busy but he found me another sales person, Bob, who was more than will to spend time with me to explain the workings of all the gadgets! These guys are both wonderful employees!


Really good new car buying experience!

5
JB on 11/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in and out of the dealership quite a few times before purchasing my new 2017 Legacy Sport. Everyone was very helpful, never pushy.This dealership also has a very nice facility.


Very impressed

5
Bob Stedman on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Vickey Sweeney guided us through each step -- arranging diagnostic to determine cause of intermittent engine light and arranging for a loaner while they checked it out so we wouldn't have to wait at the dealership.


Great experience

5
leeann85748 on 11/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to the dealership to look at a particular used car and after driving it were discussing that it wasn't exactly what we wanted. Kevin looked through the current used car inventory and brought out a car that my daughter fell in love with. We appreciate his patience and willingness to help us find exactly what we wanted. Tim in finance was awesome, very knowledgeable, quick and friendly.


Top notch customer service

5
Susankay on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love the Outback that I purchased ! Trent, the gentleman that I worked with was very knowledgeable. Answer all my questions . At no time I did I feel like I was being pressured. Best experience I have EVER had with a car dealership. I feel I got a great price on the car I purchase and a very fair price on my trade-in. What more can you ask for! Living the Dream


We are now big fans of Subaru!

5
Snowball on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience at the Subaru dealership. Initially, I had no intention of buying a car, but Jennifer, our salesperson, and my husband mademe realize it was truly necessary. Jennifer was great. I have bought a car before and felt like the salesperson was just in it for the money, but Jennifer really seemed to care. I felt like I was buying a car from a friend (albeit one with extensive knowledge of the product).


You can buy a car through email

5
bill.wilbur.52 on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

Trent sent me an email suggesting my 2014 Subaru Forester had a strong trade in value. A few weeks later I brought my car in for service and Trent had the appraiser look over the car. Wow, it did have a good trade-in value. Trent then emailed me a cost breakdown on a new 2017 Forester, balance of payment and closing costs. All I had to do was e-sign the document and email the document back and the car was ordered. A credit card deposit through email, a quick visit to the dealer to sign papers a week later and the car is now in my garage. How easy is that?


Awesome service

5
ChrisG on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came to the Tucson Subaru to browse around but in the end I drove off in a brand new 2016 Impreza. Steve Norris was very helpful and quite funny. Traci Roberts was very helpful as well in the finance department. Thanks again!


First Subaru Purchase

5
First Time Subaru Customer on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have purchased many vehicles over the years and usually hate the experience we have had at other dealerships. This was the first time we have considered a Subaru and were pleased with the approach taken by the sales and management teams. Our sales person took the time to make sure all our questions were answered and was very knowledgeable. It took awhile, but we finally found the right car for us at a competitive price.


Amzing Service

5
CharlieM on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Trent Nichols was amazing from the start and through the entire process of purchasing a new Subaru Forester. He was there for us and can't ask for anything more. World class services and sales. I would recommend Tucson Subaru to anyone who is looking to purchase a car from them and then tell them to ask for Trent Nichols. 100% perfect !!


Bob Wilson was very knowledgeable and helpful.

5
Burt on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had purchased Forester, but I found it difficult to read the speedometer. I was given a loaner Outback when I took the Forester in for service, and I found I liked it better than the Forester. Bob Wilson helped me trade in my Forester with only 581 miles on it for an Outback. The Outback had the GPS and a lot of improved electronics such as a greatly enhanced cruise control. It cost me quite a bit more money, but I love my Outback. I would have always been slightly dissatisfied with the Forester.


What a wonderful place to buy a terrific car!

5
Marsha Fishman on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you do your homework, you will probably decide that the Subaru is an excellent overall product. I purchased the Outback 3.6R. It was a pleasure to work with Steve Norris on your sales staff. He knows his product and is friendly and helpful without being that pushy salesman that we all dread! Everyone I spoke with had good things to say - not only about the car, but about the company, the dealership and those people they worked with. That says a lot about how good your dealership is! I would definitely recommend this dealership to friends and family.


Poor service. Poor quality car

1
jmb on 11/13/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they never called me. Even when confronted with the lack of communication it didn't seem to matter. The problems were never fixed. As for the vehicle. Very poor quality.


Great Experience

5
KeP on 11/13/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I went in to see late model Crosstreks to replace my 10 year old Mini. Gil pointed me to pretty much exactly what I was looking for, a 2014 with low miles, and I took it for a test drive. I gave myself a day to think about it and check some numbers. I was a little worried about my finances (aren't we all these days?), and Gil worked with me on my trade-in and other financial concerns to quickly get me into the car. Tim did a great job explaining the value of the different warranty coverage and other things, keeping things light. All-in-all an easy process for a great vehicle upgrade.


A Very Pleasant Experience

4.8
Stephanie Fries on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Found what I was looking for. Good price, no pressure. Very nice customer waiting area. I had bad experiences at other dealerships in the past. Will definitely reccommed.


Overall solid experience

5
Travis Owen on 11/13/2016

Overall Experience: 5.0

I was helped by Jack McVey shortly after I arrived at the dealership. I had come to look at some of the selection they offered in both the new and used cars. Needless to say, I found something I liked and Jack was quick to help me along with my purchase. No one was really pushy or aggressive to make me want to walk away, helped just the right amount. Curt was also very helpful on the financial side of things. Quick paperwork and solid explanations.


Thank you Bob

5
WAMBO on 11/13/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking to buy a Jeep Patriot for my wife and saw an ad on the Internet for one at Tucson Subaru.Bob Wilson was the salesman we worked with there and he was very helpful and nice.We ended up buying the Jeep and had a hassle free transaction.I would recommend him to anyone looking to buy a new Subaru or a good used vehicle.


Great customer service great people

5
Joseph Canizales on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great time I was in a rush and they made me feel like no worries and I wouldn't be late do to my truck awesome people


Pleasant car buying experience

4.8
Sandor J Papp on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Joe, our sales consultant, provided a great service for us. Addressed all of our issues and helped us selecting the best fit for our needs. The dealership was nice and clean, the atmosphere was pleasant, professional.


Painless buying experience

5
Schub on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nice guy and very personable. I was able to make a deal fairly quickly and before we left dealership after buying Outback. C j made sure we understood how the car operated with all the new electronics. I already really enjoy the Outback. Thank you for a nice buying experience.


Very Good Experience

4.8
Dave H on 11/12/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

It took us a long time to decide what car we wanted to purchase but Kevin was consistently patient, kind and professional. We found the whole car buying experience with Tucson Subaru to be positive and superior to previous car buying experiences with other car dealers.


Very Positive Experience

5
TeddyP on 11/11/2016

Overall Experience: 5.0

Kevin "Big Bird" Woessner was a pleasure to work with as was the entire staff. We are completely satisfied and would recommend the dealership and Kevin to anyone.


Service Department

5
ann399 on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scott was patient with my questions. He explained what I was worried about in a way I could understand. He was very courteous and knowledgeable.


Great Experience

4.8
Carbuyer on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thanks to Trent and team for a great experience. I first contacted the dealership through an internet inquiry, and Trent immediately provided all the information I needed. This initial great first impression resulted in my purchase yesterday after weeks of being patient waiting for the right used vehicle to become available. Trent is incredibly patient, kind, courteous, knowledgeable and approachable with no sales pressure. I will highly recommend him and this dealership to friends and family.


2017 Forester Premium

4.7
747 on 11/11/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Working with Jennifer was a pleasure, she was very knowledgeable and professional, and took the time to explain everything in detail. I would highly recommend Jennifer to anyone.


Surprising Experience

5
tomoutback on 11/11/2016

Overall Experience: 5.0

After doing a lot of online research I had concluded that a 2017 Outback 3.6R Touring was the vehicle that best suited my needs. I wanted to test drive one and so I went to Tucson Subaru. I was greeted by Kevin Woessner. He arranged for me to drive a similar vehicle since they didn't have one in stock. He answered all my questions and I made a follow up appointment for 11/10/16 to discuss pricing. He had checked and found that a vehicle that fit my specifications was scheduled to be delivered to Tucson Subaru on 11/17/16.On 11/10 when I arrived, Kevin indicated that the vehicle had just arrived that day, a week early. We discussed pricing and the value of my trade in. We arrived at what I considered a fair deal and I told him I would take the vehicle. What followed was very surprising to me. I told him that I only had a small amount of money in my checking account and didn't have the title to my trade in with me since I hadn't expected to finalize the deal until 11/17. Kevin said no problem. I could write a check for the full amount and they would hold it until I brought them a check on my other account that had sufficient money in it to cover the purchase. I could also bring them the title at that time. What really suprised me was that he said that I could drive the new car home that evening after signing the paperwork. Working with Kevin was a pleasant and surprising experience for me. I would definitely do business with him again. Tim Hanson, the person who handled the paperwork, was also pleasant and easy to work with.In the brief time I've been at Tucson Subaru what impressed me most was that the employees seem to genuinely enjoy working there.


A PLEASANT EXPERIENCE !

5
safety on 11/11/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

CJ Nichols was a pleasure to work with. The Forester Premium I was interested in , was further enhanced by his explanation of the Eyesight safety feature and also his in depth test drive , lane change assist , rear cross traffic alert . This is one safe vehicle , no only for families but a must for seniors . The color an features he pointed out , exactly what I was looking for was in transit , be in a few days . We came back , took us out and explained all these outstanding features in detail . This was a no pressure buying experience .


Great customer service!

5
ahegan on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car is a lengthy process, I'm thankful for Kevin, Louie, and the detail crew for staying late with us. It was as painless as possible!


Excellent Service

5
Subaru Gal on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and helpfull service. I would buy from them again ! Not pushy at all and seems to have the customers best interest in mind.


No pressure

4.8
J&Js on 11/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Sean knew the cars well. Was willing to go to his manager and present different request. No pressure. Mr McHenry from finance was very efficient but looking back too fast for us especially with the extended warranty info. Felt we could have done better with trade in value but was given True Car price so that was good.


Car Purchase

5
c_forszt on 11/10/2016

Overall Experience: 5.0

My car buying purchase was simple and efficient. I started shopping in August and Chris was very pleasant to work with and understood my situation. He was willing to spend time with me, answer my questions, and be supportive without being pushy. Once I made my final decision, I had my car, complete with my special requests, in less than 48 hours. Overall, this was a fantastic car buying experience.


Love - It's what makes a Subaru a Subaru."

5
Judy2017 on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Since February 2013 we have been dealing with Tucson Subaru...yesterday we picked up our new 2017 Subaru Outback. Joe Micoletti made it fun and pretty streamlined, considering our age!


Quick and Easy Car Purchase

5
tyjrvs on 11/10/2016

Friendliness: 5.0 Overall Experience: 5.0

I had a car picked out from the website, and going in to buy it was as easy as possible. Upon arriving I received prompt service from Jennifer (who emailed me within minutes of my request for more information on the website). She has extremely helpful and accommodating of my busy schedule. Tim in finance also helped make the process as painless as possible. I'm very pleased with my decision to work with Tucson Subaru.


Excellent

4.7
Trumparu on 11/10/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Best Dealer experience I've had in 65 yrs of buying cars . Bob Wilson is a stich! Everybody there seems to really like their jobs. That speaks well of the management. I'm so glad I signed on with subaru!


Jut bought my 3rd Outback from Tucson Subaru

5
R on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership does everything right.I used to hate the prospect of a trip to a dealership anticipating an unpleasant experience. Now, I actually look forward to visiting Tucson Subaru because I'm treated politely and because of their staff's integrity.


Buyer beware.

1.7
doncapo on 11/09/2016

Friendliness: 1.0 Pricing: 2.0 Overall Experience: 2.0

I overpaid for this car.Thats is my problem. When they gave me a car that needed tires and were not willing to replace the worn tires, that is a problem with the dealership. It cost me an add'l $1000.00 for the tires. I will never buy there again. Buyer beware!!!!!


Friendly, Easy Experience

5
Kilo_2 on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve Norris greeted me as I arrived. He was soft spoken, and knowledgeable, allowing me to tell him what I was interested in, then providing recommendations. When it became apparent that the vehicle I wanted was not in their inventory, he recommended ordering one with the features I wanted. Steve never tried to convince me to buy something I didn't want and wasted no time finding me the right fit. There was an 8 week wait to build the vehicle in Japan and ship to the US. Steve maintained weekly communications with me, providing updates and checking in. Subaru beat their projected delivery, having the Forester ready within 7 weeks. I was immediately satisfied with waiting for the right car, which Steve continually supported. There were no tricks with financing the vehicle, and no hidden fees. I strongly recommend anyone to use this dealership, and ask for Steve Norris!


Love My New Forrester

5
Mary K on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Can't thank Trent 'the car guy' enough for one of the most awesome [dreaded] car purchasing experiences. It took only a few hours and NO stress. I had a few questions after i left....he texted me back immediately.....what a dude!!! Single senior recommends going through Costco Auto Program and Trent Nichols to guide you through THE deal. Also...Tim 'the paper work guy'....was so thorough and quick! I couldn't believe how easy he made the entire transaction. You definitely have an A Team at Subaru


Pleasant - for buying a car!

4.5
Michael P on 11/08/2016

Pricing: 4.0 Overall Experience: 5.0

The vehicle was as advertised and everything with the numbers was as stated. There was no up sale pressure from the staff. The vehicle was ready to go when promised.


My experience overall was excellent.

4.6
Hannah 7 on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I worked with Mike Henry. I would refer this gentleman to anyone. He was kind, knowledgeable, not pushy and willing to work with me. He stayed late one evening to help me hold the vehicle as I discovered someone else was interested in it. Great guy. I told my husband he should go through him for his next vehicle.The only reason I gave it 4 stars over 5 is because the person I worked with in finance was friendly but pushy. I said I didn't want the alarm or warranty and she wouldn't take no for an answer. Now I have both and wonder if I really needed them. Over all an excellent experience, and I really love my new car!!!!!!!! Absolutely no buyers remorse there!!!!!!


Excellent

5
blueeyes on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went into the dealership to learn about Subaru. I had no intention of purchasing a car on that visit. But I did! CJ went above and beyond in educating me about Subaru and in providing personal attention and support. Many thanks for all your team. It was an excellent experience. Sue Mason


Buying my new Subaru

4.5
Susan5 on 11/07/2016

Pricing: 4.0 Overall Experience: 5.0

Kevin did a great job with us. I know we weren't the easiest people to deal with , I was there at least 4 times looking for what I wanted . Kevin was very patient and helpful. I am very happy with my new car . Susan Morris


Wonderful buying experience all around!

5
gigglestars on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just drove home my Subaru Outback and couldn't be happier with my experience with Trent and Subaru. His service was thorough, courteous along with great attention to detail with no pressure. He made buying my car fun, and I am looking forward to many years with my car. This is the second Subaru we have purchased from Tucson Subaru and I wouldn't hesitate to recommend the services of Trent at this dealer. Thank you Trent for your honest opinions and excellent service!Patty and Rick


2015 WRX Purchase

5
Laddhs on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience at this dealership. Walked in with one car in mind and fell in love with another. They even worked on the price with me!


What more could I ask for?

5
Lucille Ponticelli on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Working with Kevin McDougall and Traci Roberts was an absolute joy. We purchased 2 cars and were treated with utmost professionalism. Kevin ensured we know everything there was to know about the cars and more. He gave us the confidence that if there were any problems he would facilitate. We are new subaru owners and feel we will be taken care of. Traci Roberts knew her job very well, was very professional and took care of us. We will come back and see both of them just to say, Hi. They both are a huge asset to this dealership. We have never had such a fantastic experience buying a car.


Thrilled Veteran

5
SubaruVet on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The total buying experience exceeded m expectations; previous car shopping experiences had placed a hesitant taste in my mouth. However, the Tucson Subaru total buying experience was exciting, simple, and courteous. I would recommend CJ and Tucson Subaru to all, and hope you at least stop by to meet the Team.


Purchase of a 1017 Outback Limited 3.6

5
Outback Owners Again! on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were impressed with Kevin's service. From the first time we stopped, he did not push but showed us cars and went over aspects of the various types of Outbacks and their options. He called/emailed us to follow up but did not pressure us. When we made an appointment to test drive cars, he arranged for a fellow salesperson to drive the 3.6. He has been courteous with follow up on the delivery date and answered all our questions when we wanted to discuss changing the tires and financing a portion of the car. He spent a great deal of time with us on the day we picked up the car. He spent at least an hour going over the items on the dash, etc. I was surprised and pleased that he gave me roses and encouraged us to call him with any items that were unclear to us in the many manuals. It has been a pleasure dealing with Tucson Subaru with service on our 2005 Outback and with the purchase of our new Outback. Kevin Woessner is an excellent example of a car salesman. In addition, Curtiss McHenry was very pleasant and efficient to deal with on the financial side. It was great to not be pressured by a sales manager and have the markup explained without having to deal with another person. Kudos to Kevin, Curt and Tucson Subaru.


Subaru Forester

4.8
Brian Nail on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I enjoyed the overall low-stress process of working with Jack McVey. He is very professional and does not "push" you into a vehicle that you are not comfortable with. Ultimately, I took months to buy the Subaru Forester and was treated very professionally by everyone I came into contact with. Additionally, after purchasing the car I was presented with only 2 "Add-Ons", the extended warranty and enhanced security system. This was refreshing because usually there is a multitude of options that many dealers offer, which can add multiple thousands to the final price of the vehicle.


Awesome

5
Bubz STI on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went in to buy a new car and the process was so easy..No haggling, no hassle they explained everything and walked us through the process.. Great group of people that work very well together.


Kevin is awesome

5
mcallisterjayne on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin was great. When I went to look at cars I was worried that no one would take me seriously (because I'm 22 and I know nothing about cars) but Kevin was so sweet and helpful. He made me feel totally at ease and he helped me find the perfect car- right off the truck with only 6 miles on it!! It was a great first car buying experience.


Whole experience was refreshing.

5
deserttortoise2 on 11/05/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin made it a pleasure to buy a car. We have bought new cars from other dealers in other states and none of them made it this easy or this much fun. Kevin was low key, professional, friendly, answered all our questions, and let us decide what was important to us. Traci was friendly and well organized. Paperwork was done and organized for our benefit. This whole experience was refreshing. Why can't all car dealers be like this one?


Saved loads of money by driving out with a new vehicle!

5
JemTwist on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Id received an email offer from the Subaru dealership indicating that I could lower my monthly payments by about $35/month if I traded the 2015 Forester I was leasing for a new lease on a 2017 Forester. However, I was nearly 2,500 miles over the mileage allotment for my current lease and figured that a trade in would probably amount to losing money or, at the very best, breaking even. Needless to say, when Jacob, my sales rep, confirmed that my monthly payments would indeed drop by about $35/month if I were to trade in the 2015 Forester for a new lease on a 2017 Forester, I was very surprised [and totally unprepared to make a decision].Never expecting the numbers to work out so favorably, the great news initially was very stressful for me and literally took a few hours to sink in. With only 14 months remaining on my 2015 Forester lease, I had my sights set on a jeep or truck that could accommodate tires with mega ground clearance. As much as I loved my Forester, I wasnt sure so I wanted to go for the trade-in and reset the 3-year clock. Jacob, his manager John, [AND my dad who had flown in for a visit and could see that this was one hell of a great deal], very politely tried to talk sense into me; but I wasnt having any of it. They waited very patiently as I wrapped my head around things. Finally, [a few hours later], it dawned on me at just how awesome of deal they were offering. The 3-year clock might be starting over, but so would my mileage, [freeing me of the constant stress of being nearly 2,500 miles over or having to shell out several hundred dollars in a few months to extend the warranty, had I stayed in the 2015 Forester]. And with payments of $30-35/month less than with my 2015 Forester lease, this deal was like icing on the cake.Louie handled the finance end of things, just like with my previous lease. He is extremely personable and pleasant to work with, and I didnt mind waiting an extra 20-30 minutes in order to work with him again. This time around, there was some extra confusion since I had just purchased a new home and was in the process of changing my addresses. The rep from my insurance company needed some extra clarification, and Louie was super cool about allowing me to conference him in after hours to talk with my insurance company and ensure they took care of everything properly.


Buying a car without the hassle

4.8
Jasper123 on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

New technology takes the pain out of looking for a car that fit your life style. I was given several options via email and knew what I wanted to see before I stepped on the lot. After making a decision, the paperwork was completed in a reasonable amount of time.


Love my new Subaru

5
Paul Ritter on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I contacted Trent with my requirements for my new Subaru and he had a list of cars to look at in no time. He provided me all the info I needed to make an informed decision. And Trent and his team took care of all the details by far the easiest car buying experience I've ever had. Trent and his team made feel that my needs and time were important. I am both happy with the experience and my new car. Thank you Paul


super great staff!

5
awood7 on 11/04/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a toddler and infant with us which, in general, makes everyone want to walk in the opposite direction, but everyone was so welcoming and accommodating. I think every single staff member took time just to say hi to our children!


Excellent car and ales rep

4.8
Hugh Bell on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I am very happy with my new Crosstrek. I also enjoyed working with CJ, and he was very thorough. Traci was also very thorough and efficient.


Thank you Larsen!!

5
ellspoke on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

We had terrific service from Larsen Al Najjar. He was friendly, knowledgable, extremely pleasant to deal with, and very helpful. We were in and out of service in a very short time, allowing us to start our trip back to California without a delay. He's a real asset for Tucson Subaru. We look forward to working with him in the future.


Flawless transaction.

4.7
Pat on 11/04/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kevin was great. No real pressure, very courteous and professional. He was quite patient with my questions. and gave sensible and knowledgeable answers. No nonsense, yet had a great sense of humor,


Always Treated Fairly

5
Rondee on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We wanted to downsize from two cars to one car but didn't want to go through the hassle of trying to sell one car ourselves. We phoned Chris Smith and asked for his advice because he has always treated us fairly in the past. The end result was we traded in our two Subarus, drove out with a new Forester and the dealership is sending us a check for the difference. This is the first time a dealer has ever paid us for a new car! We also achieved our objective of becoming a one car family. Chris is always easy to work with and Traci went through the paperwork very thoroughly and quickly. Both are quality employees and are an asset to Tucson Subaru.


It's on the way!

5
cbandsub on 11/03/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Mike Henry kept us posted via e-mail on anticipated arrival date of the new Forester! It arrived as predicted and was ready for us at the appointed time.


Pleasant and courteous but still a grueling process

4.8
Catherine Stewart on 11/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to being a Costco member. I was surprised when the so-called Costco discount was applied to an earlier price on a used Crosstrek which had already been reduced in price by $3000 at some point before I arrived. This seemed a little deceptive. Basically, I was left to negotiate based on on-line guidance about the dealership's actual cost and what would be a great vs. good vs. fair deal. Even then, I wasn't confident that what I was shown as evidence of the dealership's cost actually represented the dealership's out of pocket expense incurred to date for the car. In the end, I felt I negotiated a pretty good deal, but was then unprepared for the "add-ons" presented once I was handed off to one of the financing agents. I should have researched this additional step of the buying process as well as I researched the purchase price. After doing some research, I felt I had made a mistake in agreeing to an extended warranty and an enhanced security system for the car. To Tucson Subaru's credit, they graciously and timely responded to my request to remove the larger of the add-ons (the extended warranty). I will just have to accept the representation that once I'd opted for the customer-activation of the Karr security system, the dealer was on the hook for something reasonably close to what they charged me for it. My research suggests that the dealer cost might be as high as $200 so the $299 they charged didn't seem terrible, though still would be quite a mark-up! Nonetheless, the process of modifying the contract to remove the extended warranty was pretty painless proving that it doesn't hurt to ask. I am hopeful that my experience with service while my Crosstrek is under warranty will be as positive.


Good customer service at Subaru of Tucson.

5
Bob Greenstein on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had white stains on arms rests in our 2016 Crosstrek. Larsen took it to the detail shop and had it looking spotless and brand new.


Love Tucson Subaru

5
runner74 on 11/02/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff helped us make a good decision about our new car. They definitely treated us well, were very helpful and patient, answered all our questions, and were never pushy in any way. We left feeling very satisfied with our decision and happy about the Forester we purchased.Our first Subaru Forester is a 2006, we love that car and will keep it as our second vehicle. We like the convenient location of your dealership and the friendliness and professionalism of all the staff.


Good experience as far as car shopping goes

5
bigbirdreview on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin w helped me with sales and got me a fair enough price and traci r helped me with financing and got me an APR half of my preapproval


Great Experience

5
Michael on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is great and they are also easy and straight forward with you. Everyone tries their best to help you as much as possible and they top it off with a super friendly environment that is sure to bring more happy customers.


Enjoyable buying experience.

5
Mike & Donna on 11/01/2016

Overall Experience: 5.0

Kevin, you made the whole trading of the truck and fifth-wheel trailer and purchasing the Outback easy for us. If you hadn't we would have had to consign the trailer to an RV dealer for who knows how long.


Amazing!

5
dekrast on 11/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a car from a dealership so I was hesitant and nervous. Steve Norris was patient and listened to what I said. I appreciated his willingness to really work with me on negotiating. I drove away very happy with no doubts about my purchase.Loren was just as helpful with explaining the cost breakdown. He patiently explained it twice and it was very appreciated.


Trent does a great job

5
Mark on 11/01/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

This is the second Outback I've bought from Trent. He is organized, responsive, helpful, honest and direct. The entire experience is a pleasure and very efficient. I highly recommend him and the entire dealership (their service and parts departments also are excellent).


Wonderful

5
jimmie47 on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleasant experience, Kevin was very knowledgeable and helpful. He explained everything to us and was very courteous and professional. I would recommend Tucson Subaru to my friends.


Buying a car

4.2
Tundra5863 on 11/01/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

The first time I came into the dealership nobody bothered to even talk to me so my husband and I went down the road and bought my husband's new car, that was 10 days ago. This time however Joe was saying hi to us in the first 5 minutes and I bought the 2013 Camaro that was there.


Outstanding Dealership!

5
R Wilson on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a fleet vehicle for our company working with Kevin Gribble. Absolutely smooth transaction from beginning to completion. Highly impressed with Tucson Subaru. Thank you!!!


Good sales experience

5
Adam Huette on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Found a car online and talked to Trent over the phone. went in and checked that car out and another. Trent was great, good service, no hassle and good price. Would buy a car again from him.


Best car buying esperience we've ever had.

5
TracyJohn on 10/31/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

No wasted motion. No pressure. We got the price we offered. Sean Johnson was extremely helpful and knowledgeable about the car. No pressure. Test drive was comprehensive and enjoyable. Bought a sunshade from Scott Buford in the parts department while we were waiting for some of the paperwork to clear. Traci Roberts gave crystal clear explanations of cost and contents of extra packages (maintenance, security, etc.). No pressure. Before we left the lot, Sean went through everything with us, including making sure our cell phones were hooked up to the car's blue tooth. He then introduced us to his manager, Loren Henry, and we were on our way. Everything was completed before noon with, you guessed it, no pressure!


very good experience, no pressure,delightful ,helpful

5
fidlercrab on 10/31/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I started with Jennifer Duran on the internet and then met her at Tucson Subaru. She was very knowledgeable and guided me with my selections with patience and care. When I finally decided on the Forester, it was because of her explanations of the safety features and options available. Jennifer has made this car buying enjoyable. Then to the sales manager; dreaded necessity that I had to endure in the past. Wow! Was this ever different. Louie Ascencio was great. We discussed the Subaru extended service plan and I added it. These were great people that helped me get the car I needed. Happy customer, Frank Grannis


Trent Nichols is great!

5
tim g on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Trent "The Car Guy" upholds the standard for how car guys should do business. He is straight forward, honest, personable, knowledgeable, and communicates very well during the entire car buying experience... Also Tim Hanson was one of the best finance guys I have ever dealt with.


fast and efficient

5
Richard Hicks on 10/31/2016

Overall Experience: 5.0

Whole process took under two hours. Everything fully explained by Trent and Curt. No hidden charges or surprises. Would recommend dealership to anyone interested. Awesome!


Our new Subaru experience

5
Harv on 10/31/2016

Friendliness: 5.0 Overall Experience: 5.0

Our salesman, Bob Wilson, was courteous, knowledgeable, pleasant and helpful. He is a great guy.We would recommend Tucson Subaru as a great place to buy a car.


Fair prices, friendly, helpful

5
Mpb2437 on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a very positive experience. Our dealer was friendly, helpful, and not pushy. We gave our dealer info on what type of car we wanted and he ended up emailing us when something that fit our needs came in, which we ended up buying. I would highly recommend him and the dealership to anyone.


My First Subaru

5
Ttomtam on 10/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful experience: from the welcome at the front of the store (Ken Murch) to the final purchase stage at the finance desk (Tim Hanson). Tucson Subaru is top-notch! I'd go back for sure.


Friendly, helpful, and honest

5
bendersbrew on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the third transaction I've made at Tucson Subaru: one purchase, and two leases. The experience is, in a word, exceptional. The staff have always been friendly and have worked to get me into the right car for the right price. Jennifer was warm and helpful and let me take all the time I needed to make the right decision. Tim in the finance department made the process fun: yes, I said it, fun! As long as I have experiences like this at Tucson Subaru, I will be a die-hard customer. Thank you, Subaru!


Nice experience

5
Snixon8081 on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was pleasant, friendly and helpful this experience was a joy I don't like going into debt but have people who care about what they are doing helps.


Impressive

5
mepk52 on 10/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While certainly not our first car purchase, our new car was both our first Subaru and experience with Tucson Subaru. This was, without a doubt, the best car transaction for us to date. From start to finish, the dealership team greeted us warmly, fully informed us without pressure, and assisted us in easily completing our purchase. Huge thanks to Sean Johnson, who guided us in every step. He is a true professional in every respect: knowledgeable, respectful of our wants and needs, courteous, and thorough. The exceptional experience we had will definitely not be our last!


Professional with no pressures sales.

5
Beemer12e on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin was very patient, knowledgable, and professional. All staff were pleasant and friendly.overall i was very satisfied with my experience at the dealership and staff.


Most Helpfu

5
Phyllis Rieman on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We very much enjoyed our experience at Tucson Subaru and especially appreciated the help that Mike Henry gave us as our sales person. I like the way Mike Henry carefully listened to what kind of car we were looking for to meet our needs. . Mike and Curt McHenry went out of their way to make sure that we understood each step of the process.


Excellent dealership!

5
BBC on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have now purchased two Outback's from Tucson Subaru. The buying experience was fantastic both times and the service department is second to none.


Very Frustrating Experience with the Service and Repair Dept

1.6
David Waid on 10/29/2016

Customer Service: 2.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I own a 2012 Forester and have been taking my vehicle into this dealership for maintenance over the last year. With simple tasks like oil changes and tire rotations they are adequate. Recently my air conditioner was making a concerning noise, but otherwise working fine, so I had them check it out. After multiple visits and inaccurate diagnosis, I ended up spending $400 and the noise was still there. They then proposed changing the entire compressor for $1000. I ended up declining anymore service and am currently looking for a new place to take my car for maintenance and repairs.


Always an amazing experience!

5
Bookhand123 on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The customer service with this dealership is the very best! Both Cris and Traci are very knowledgable and are not pushy. They truly love their job. This is my 5th Subaru Forrester. I love the brand and will not ever purchase anything but a Subaru.


Tucson Subaru

2.3
Ray on 10/29/2016

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 5.0

We made an appointment with a salesman.They let soeone else take it.They passed us off on someone else.He told us the car came with an item that happened to be an accessory,so they just added it to the price.He claimed he had shown us an invoice when he hadn't.We were told we just forgot.These are things that are still irratating us.We did order a vehicle that is not due in till November tenth,so we are still debating whether or not we will accept it.We feel we were treated like two old senile citizens that wouldn't know we were being insulted as it happened.


Car buying made easy

5
Elly from Tucson on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a 2014 Subaru Outback which we had purchased from you and really liked it. We had every intention of keeping it for many years. We received an email about trading it in for a 2017 Outback and decided to check it out. Kevin showed us the new Outback and we were very impressed. We sat down with him and talked numbers and before we knew it we had our brand new car. Thank you Kevin Gribble. To top it all off, Kevin presented me with a beautiful bouquet of red roses such a lovely gesture.


Unexpected purchase

5
Sandra Nelson on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I planned to purchase a new Outback by mid-2017, but found that by purchasing now I could take advantage of the 0% financing. The many new features on the 2017 also were a selling point. Sales Consultant Ken Murch did an excellent job of clarifying all my questions.


An informative and non-pressured buying experience

5
Christine on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Got my many questions answered. Did four test drives, but didn't feel pressured. Used Costco program and the deal was very good (and appears to be very good according to statistics on Consumer Reports auto website).


Very nice, professional, and easy

5
AndrewS. on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jacob definitely made buying a car less stressful and way easier than any other dealership I went to before. He was very knowledgeable, professional, and accommodating throughout the whole process. He was nice and made things a lot more easier than a lot of other places that I went, and also made things progress quickly so that I could leave with the car the same day.


Friendly no pressure service

5
AlbertH. on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Spence and Curt were very helpful and pleasant to work with in getting my new car! There was no pressure and the whole experience was more welcoming and enjoyable than I had been used to.


In love with CJ!

5
Jan52 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought 4 Subaru's from Tucson Subaru in the last 4 years. Asside from loving Subaru's, I also love the dealership. Always friendly and they know their stuff. They make me feel like VIP.


Great place to buy

5
Jan on 10/27/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Trent was awesome, friendly, and informative! Shopped online and he held the car while we traveled 2 hours to see it. Clean certified car we were looking for


Stress free

5
Christine Davidson on 10/27/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is so welcoming. From the moment Jacob, our sales associate, greeted us we were helped, not pressured, throughout the entire purchasing process. What a pleasant experience. I haven't purchased a vehicle in many years so I was ready to do battle...not here. Would HIGHLY recommend this dealership!!!!


Nice center but too long of a wait

3.6
Supayoop21 on 10/26/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 4.0

This is a very nice dealership. Friendly customer service. Waiting area is exceptional. Free wifi. Good coffee and snacks. Very clean restrooms. I think they overbooked themselves because the wait time for everyone was really long. 3.5 hours for me for an oil change. Room was filled with people and reps were apologizing. Not sure I will return due to the long wait plus price for the oil change is too high compared to others.


New car purchase

5
LovemySubaru on 10/26/2016

Overall Experience: 5.0

I hadn't purchased a new car for 12 years so the technology of the cars had moved beyond my experience. Everyone was helpful in explaining what I needed to know to make my decision to purchase.


Great dealership, Great people

5
runnr54 on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

WE have purchased many new cars from various dealerships. This was our first trip to Tucson Subaru and was by far our best car buying experience. Our salesman, CJ Nichols, had great knowledge of the vehicles he was showing, was very nice, and made the whole process very easy. Traci Roberts, our finance person was a pleasure to work with.


Great First Car Purchase Experience!

5
LapisSubi9093 on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall Great Staff Jennifer and Curt were very honest and easy going with the whole process. The Subaru Team in Tucson is a very Great team overall, the service they provide is outstanding, and courteous as well as professionl. Great Store Overall and I Highly Recommend Subaru of Tucson! Thank you again!!


JUST GREAT!

5
PAUL DINGEL on 10/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

EVERYTHING WENT FINE. JACOB WAS VERT HELPFUL AND SO WAS THE REST OF THE STAFF WITH WHOM I HAD CONTACT. THE FINANCIAL LADY WAS GREAT!


Professional, comprehensive, calm

5
walksslowly on 10/26/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first Subaru purchase. Salesman Joe Micoleti was forthright, detailed when I asked, and low pressure otherwise. Plenty of time was available to drive different models. We even explored details like different color instrument cluster illumination lighting in variants of the same model. Friendly, calm, and professional folks. Highly recommended, which is unusual for me.


Great Experience

5
tk78 on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin and Spence made the whole process from beginning to end very easy and delightful. Everyone was polite and friendly. So happy I chose Subaru. The best experience out of all the dealerships I visited in my quest for a new car.


simple, and hassle free

4.8
Shawn on 10/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

i had great support and follow up texts, email and calls, but not too many. they just wanted me to know I could contact them with any questions or concerns. I have been looking for a car that meets my needs, and found one sooner than I had planned!


Tucson Subaru is Outstanding.

5
wally2 on 10/24/2016

Friendliness: 5.0 Overall Experience: 5.0

My wife and I had a very enjoyable afternoon at Tucson Subaru, because Kevin Gribble made us feel at home. He knew the product, explained it in a way that a purchase of one their cars felt right. The staff made us feel totally at ease. It was a busy afternoon with a lot of customers, but they never slighted us nor made it seem like others were being short changed. Which they weren't. Again a good experience.


Left happy

5
Elaine on 10/24/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Intended to purchase a used Forester and left with a 2017 that I was able to afford with the .9% interest. Very happy. Enjoying roses.


What a nice experience!

5
Stevec on 10/24/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We decided to replace our Forester so I was looking on the internet and found Tucson Subaru. They consistently had the best prices so we contacted them. CJ Nichols got right back to us and set up an appointment. What a pleasant experience! We told him we wanted a basic model so that's what he showed us. No pressure to look at more expensive models, he just showed us what we wanted. He was very knowledgeable and enthusiastic about the 2017 model so we purchased within the hour. Tim in Finance was great, he helped us make the best choices for our budget. All n all it was a very smooth process working with really nice people. I wish I could give them 6 stars.


Timely and curteous check in

5
alfredurban on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Service performed to satisfaction. Had a previous noise in the dashboard. The service department tried many different ways to duplicate it. No luck in that. Glad they listened to me and tried anyway.


So fast and easy

5
Rachel Crookston on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was amazing they listened to me and didn't waste my time with cars outside my range, and within two cars I had found the perfect fit for me! I took some time and thought it through, came back in a couple days and I had my keys for my new car in no time at all! Everything was comfortable and everyone I worked with was so nice.


Perfect experience!

5
Happy owners x 2 on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was time to trade in my vehicle and replace it with a car that could accommodate my wants and needs. After looking at Tucson Subaru's website I new I had found what I was looking for. I reached out to Trent and was at the dealership the next day for a test drive. From the start Trent made me feel comfortable and was very professional. He spent time with me and helped me through the process. He was so great that my son also became a proud owner of his first car from Trent as well. We left happy in our cars thanks to Trent and his great service. Thank you again Trent for an awesome 2 car buying experience!


Heard my needs

5
Susanstanford on 10/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jennifer my sales associate was professional and very personable. She listened to what I was looking for and considered my auto priorities . If you are looking for knowledgable, And forthright person that you can trust ASK for JENNIFER DURAN. She made my car purchase experience easy and we actually had fun. It was an honor have Jennifer help my with purchase. From start to finish with staff and dog and people friendly ,facility all your needs are cared forBeyond my expectations. And I have a great car to drive Thank you all.


Exceptional customer service in all areas of the dealership.

5
helen2 on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have worked with this dealership purchasing 4 Subaru's. I have worked with Kevin Gribble on our last 3 Subaru's. In all my dealings with him he has been very pleasant and helpful. He now feels like a friend to our family. He works hard for us every time we come in. The dealership works just as hard for us in many ways.


We were treated with respect

4.8
Conrad on 10/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kevin gave us facts and answered our questions not just a sales pitch. It was refreshing to deal with him. Great experience buying a car


Purchased used Subaru

5
Gary & Linda on 10/23/2016

Overall Experience: 5.0

CJ in sales did a wonderful job explaining the advantages and operations of the vehicle. Louie was most helpful in finance. Both were professional and friendly. We will return. Thank you.


Pleasant, informative, easy

5
Kate on 10/23/2016

Friendliness: 5.0 Overall Experience: 5.0

Kevin Gribble was extremely knowledgable, straight forward and honest. Other than all the paperwork it made leasing a car very easy. In fact, we had never thought about leasing until we went through it all with him. He also made sure we understood the options and got us what we were looking for.


Such a great experience!

5
Happy campers on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had considered a Toyota also, so we visited both dealerships within days of each other. The experiences couldn't have been more different. Although the sales staff at Toyota was nice, there was still a sense of pressure to buy a car then and there. The usual back and forth with "let me check with our finance team" two or three times. But at Tucson Subaru it was just a friendly exchange of information. Pleasant conversation, and our Sales Consultant, Mike Henry was happy to let us go home and think about it. Because of his low pressure attitude, we came back a day later and made the purchase. We feel confident we got a good deal and there was no haggling. Our experience with Tim Hanson in the finance dept was equally enjoyable. No pressure to buy the ads-ones, just solid information so we could make our own choice. Both gentlemen were very professional and yet allowed for humor to be a part of the experience. Top to bottom, best car buying experience ever! We also want to add that we chose Tucson Subaru because of the charitible contributions and community involvement of Rocky DiChristofano and his staff. Thanks for supporting Tucson!


My daughter loves her car

5
Gurtonj on 10/22/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Trent and Jacob treated us with respect and answered all my crazy questions. I changed the deal and added a trade in at the last minute and they were accommodating and handled everything without skipping a beat.


Outstanding Dealership

5
Grover Ligon on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a beautiful auto dealership offering all of the pleasant amenities rarely found. It is clean to a tee, offers coffee and cookies, wifi, big screen TV and wonderful people to work with. I give it an A+++++


Quick, easy, and happy to do business.

5
Fyredude183 on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff at Subaru was very nice and willing to help us with our vehicle purchase. It was a better experience than my first encounter with a dealership by far.


Tucson Subaru

5
effiesk on 10/21/2016

Overall Experience: 5.0

I thought that my experience was typical of most buyers....needing information and wanting a good sales person to be comfortable with....I got both.If I had any criticism it would be that the financial process should go faster...less than 1 1/2 hour.This is a classy dealer with good skills and one walks out of there with the knowledge that they will 'listen' to your concerns.


Great Experience

4.8
Windy Richards on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone was very nice all the way through our experience, from our Sales Consultant Kevin to Tim in financing. Everyone was friendly and knowledgeable making the process painless, and pleasant. What I thought was going to be an all day experience was efficiently and surprisingly succinct. Would definitely recommend.


Calm environment, pleasant experience

5
NewSoul31 on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Tucson Subaru! I remember remarking to my partner more than once while we were at the dealership how it was truly a noticeably calm environment, which I really appreciated. I worked with Kevin Gribble, in sales, who was patient and knowledgeable; and with Tim Hanson, in finance, who was frank and charismatic. I felt at ease during the process and also felt that the team was respectful of my time.


I bought crosstrek

3
HANSEUNG CHAE on 10/19/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 2.0

I am not sure Their services good but work is not clear. I try make a deal but that is not dealJust fix the number and separate license prices.


Not your uncle's auto sales experience

5
Alfred Bruce Lowy on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike Henry was a very through, personable and professional salesperson. He was extremely considerate of our needs and limitations. I'd buy another from him.


Great experience

5
Jill Gibson on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Jennifer Duran to purchase a pre-owned vehicle from Tucson Subaru. She was a pleasure to work with and I would totally recommend her to anyone in the market for a new or used car.


Top notch

5
dick 4210 on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jack was very knowledgeable and helpful explaining the complexities of my new Outback. He made a special trip to my house to help me understand my Subaru. I'm really happy with my purchase and thank all at Tucson Subaru. See you at service time.


Great experience!

4.8
SonjaSueSubaru on 10/18/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had great service by CJ when we looked into the Costco Auto Program. We were contacted immediately for an appointment. He is a very knowledgeable and informative salesman on Subarus. We loved our test drive of the safety features and all the car had to offer. He took extra time with us, which we appreciated. Thank you, CJ!


Our Best Experience Ever When Car Shopping!!!

5
Paul and Jeanne on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ken Murch was fantastic to work with. We appreciate the time he gave to thoroughly describe the features of the 2017 Outback, the thorough introduction to the safety features during our test drive, and his friendly and sincere desire to make buying a car an enjoyable, stress-free experience by focusing on our wants and needs. Traci Roberts was warm, friendly and extremely knowledgeable and efficient, making the finance side easy to understand. Having purchased 14 cars in the past, this was our best experience ever, by far, when purchasing a car!!!


2014 Impreza sport

5
cjackson420 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks Mr. Petersavage and Sean for the sweet ride again! Glad i was able to get a car of my dreams, while living out the dream to pay for it.


Easy experience

5
Marc Wilson on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Used the Costco purchase program. Easy process and good support. Prescheduled option installation on the spot. Reasonably fair on the trade value. Would recommend the dealership.


No Pressure

5
Angelfish on 10/17/2016

Overall Experience: 5.0

I appreciated not being pressured into making a quick decision, I was able to go home do some research, think about the purchase, decide what I thought was a fair price to pay, and then return to make my offer. I would recommend this dealership.


Very Happy

5
Anna Dannenbaum on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to have my Subaru Crosstrek checked out because the tire light was on. Dan had my tires checked and filled, also he had Larsen buff out some scratches on my passenger door. My car looked so nice! Larsen did a wonderful job!


They take care of the customer.

5
dancer14 on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at this dealership. They took great care of my wife and I, we swould definitely recommend them to friends and family.


Friendly and informative.

5
leibas on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone we dealt with at Tucson Subaru was extremely knowledgeable about their cars and features and willing to help without pressuring us to buy. This was the best car buying experience ever!


Most Pleasant car-buying experience in years

4.7
gary and janet on 10/16/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone at Tucson Subaru was very friendly. There was little or no pressure. Spence Bilbo was verypleasant, knowledgeable, and patient with our questions and concerns. This was in real contrast toother car-buying experiences we have had in the past.


Kevin Grbible and Tucson Subaru

5
AdamsSubaru on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin was very helpful, talking us through all the points. He was patient, made clear all our options and was very nice. Thank you so much Kevin!


Very helpful

5
Alec Forszt on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jacob mad the process of trading in my old vehicle and picking out my new one very simple. The entire staff was very knowledgeable and helpful.


Much Gratitude

5
Rey556 on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live 120 miles away from Tucson Subaru. But I drive it for my services on the second Forester I bought with Trent's help. Recently I scheduled a service but due to a family emergency I wasn't able to keep it. I was in town with my dad at TMC. Trent and Dan got me in and serviced my car with only hours notice. Neither of them had any reservations. They just did it and got my car back to me with in a couple hours when I expected them to squeeze me in some time during the day. I expected an all day wait which would have been worth it anyway. No words can describe my/our gratitude for helping.


I bought a used car in one day!

5
Skyrsk8r on 10/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had spoked to C.J.Nichols previously, but when a friend and I went in on Thursday I found an Outback that was perfect for me , I was able to finance it, and finally decided to trade in my 2004 Outback which I loved. C.J. Spent a lot of time with me and shepherded me on the test drive., which was good. We had a nice lunch at Red Lobster while the paperwork was being worked on and finished it up when we got back. It did take all day and it was a very good experience at the dealership. My only complaint was on the way back ( about 40 miles into an 80 mile trip) the tire light came on and I ended up having to pump up all 4 tires in the dark. Other than that I had a very good experience and just hope the maintenance guys check the tire pressure before sending new customers out with their cars. Thank you.


Excellent service for purchase of a new vehicle

5
Pat on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ken Murch was recommended to me by a friend. She was right, Ken was excellent. I initially told him that I needed time and he didn't bug me. I really liked that. When I was ready to buy he took as much time as I needed to pick a vehicle. He really knows the workings of the new high-tech cars. No pressure only help.


Great Experience

5
Elvia15 on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a great place to buy a car! The staff are helpful and not pushy. Trent got back to me right away when I called and was helpful and upfront about everything and made the process easy and stress free. Tim handled the financing and worked hard to make sure I had a good rate. Again helpful, friendly and funny, and with no uncomfortable "sales". I would definitely go back!


$12,877

Mileage: 55311

Color: TECTONIC

Transmission: 6-Speed Automatic

Body Style: Sedan

City: Tucson, AZ

Contact seller for Engine Type

$25,986

Mileage: 67932

Color: RED

Transmission: Automatic

Body Style: Pickup

City: Tucson, AZ

Engine Type: 6 Cyl

$14,990

Mileage: 71327

Color: BLUE

Transmission: Automatic

Body Style: Wagon

City: Tucson, AZ

Engine Type: 4 Cyl

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