Trotter Ford Lincoln

excellent service & great people

Excellent work and service as always. Fast and friendly with best prices and deals.

Software upgrade

trotter ford WAS ABLE TO TAKE AN UNSCHEDULED REPAIR AND IT WAS COMPLETED THE SAME DAY

Customer

Oil change, tires rotated. New service manager excellent.

Customer Loyalty

As always the Trotter Ford team in the person of Mrs. Kim Anderson took care of my new vehicle needs with no problem

Great services

They fixed my problem and the staff is great!!!!!!!!

Excellent Service

Chrysty B. assisted me on Jul 22, when I had my standard regular mileage Service done. Was very impressed with her and specifically asked for her for my problem on Sep 22 when I was having a problem with tire pressure indicator light constantly coming on and having my usual Gas Service Station put and re-put air in. Chrysty was helpful yesterday again, and consider her to be my POC choice for Service calls. The Paper work did not show the name, but the guy who did the work to check the tires was very knowledgeable in explaining to me and cautioning me to "always" use the "sticker PSI" shown on the car for the PSI, which I will do/caution whoever is putting air in the tires.Thank you,Brenda Rump

Great service.

Great, timely service for my 2012 Ford Escape. Thanks again!

Service was satisfactory

Everything was great except ride to work. Late driver

Great Service

Trotter Ford always provides the best service and fast turnaround. This helps me get on the road quicker. Definitely takes your car appointment seriously & doesn't waste your time.

Customer

CHECK POINTS WERE VERY BENEFICIAL. I DID NOT REALIZE MY AIR FILTER NEEDED CHANGING UNTIL MY REG OIL CHANGE AND I WAS NOTIFIED. MY FILTER WAS IN VERY BAD SHAPE!

Trotter Service Department

I have a 2015 Ford Mustang 50 anniversary edition. I prefer to use the dealership service. I get good service and deal with familiar faces. I also receive email notices about service time and my car's health. I have set appointments up that way. Buy Ford...American made and no government bail our for a reason!

nice staff and excellent service.

The service was excellent. You go in and tell them what the problem is and they take care of the problem right away. Excellent. I have a 2015 Ford explorer. The staff was great and you can even have a bag of popcorn while you wait.

Just shopping

Was just at the year end sales area looking to see if something interested. Saw the hybrid CMax and I liked what I saw. My saleswoman gave me the key while she did the figures. Trade in was wonderful as was 0% financing. Decided to buy!

General Remarks

The cost of repairs was a bit over my budget and took longer to fix (almost a week wait); the service desk told me the delay was due to a staff repair person shortage. While I am very positive about my service staff relations, through this latest adventure, I got a "leave me a message" on several calls I made to get scoop on the repair process.

Great services

Fixed my problems. Kept me informed while working on it.

Great Service

Fast, efficient service - great purchase experience, great service since.

Ford Ranger

Customer friendly. Service was acceptable. No long wait

Good Service

The people at Trotter Ford are always polite and helpful. The service manager apologized for a computer hang-up that slowed everything down. They have a nice waiting area and free popcorn.

Retiree

Overall the experience at Trotter Ford-Lincoln was awesome.I went to the dealership undecided on the car I would purchase. My intent was to browse and take notes in order to make an informed decision. However, I encountered Mr. Pettigrew, a true salesman. After a test drive and tutorial session, I drove away in my Lincoln MKZ Hybrid the same day.The MKZ is the smoothest ride I have ever experienced.I am very happy with my ride. Margie Bell

Great Service

Kim Anderson and the people at Trotter are always the best. They are always very helpful and friendly and really go above and beyond to make buying a vehicle a good experience. That's why I will shop nowhere but Trotter Ford!

Nice people

I bought a 2013 Ford Escape and am having a lot of trouble out of it. The people at Trotters have been very helpful and understanding.

Could be better

Arrived early, so expected a small wait time, but not hour and half. Good job on oil change, but poor service time. Would be more effective if oil changes were done on certain days or set at certain times so customers can get in and out. Maybe more servicemen are needed. Any way to improve wait time would be greatly appreciated.

Service

Fine! They did every thing I asked them to in a reasonable amount of time.

GREAT FORD DEALER

WE LOVE TROTTERS. GREAT STAFF, WILL BE COMING BACK

vehicle repair

I have not picked up the vehicle but trotter has always served me excellent

Great Service

The staff was very courteous and efficient. This happens every time I bring my vehicle in. I can't say enough good things about the service department and the dealership.

Great repair job

Repair Shop managers very responsive to my needs and made a quick estimate. ordered parts nd called me within a few days. Took a little longer than I expected once I delivered the Truck to repair shop for repairs , but I had a rental furnished by Insurance company , so I was ok. Great repair job. Someone cleaned "most" of my truck after repairs , but left spots on passenger side that did not get cleaned. Overall it was a good repair - Thanks Trotter Repair Shop

Great Service

My air conditioner in my 2013 Edge quit working and I took it in, I was given a loaner vehicle to drive to work and the service dept had my vehicle repaired by the time I got off work. I always receive excellent service from the entire staff.

Clean, quiet atmosphere.

It was quite obvious things were busy in the service department and I'm sure everything was being done as best as possible to accommodate everyone. The service manager even told me they were very busy, so I anticipated it would be a somewhat longer wait than usual. Regardless, it was fine. And as I told the representative when I paid out, I would rather them take their time and make sure the job is done right than to rush everyone through. I have a 2013 Ford F-150 Extended Cab, now with 33,000 miles. And so far, so good. Was purchased at this dealership. Service was good and the staff was friendly and helpful. I don't think I could have expected anything more. Keep it going that way.

Quality service

I was able to drop my car off and know that the service would be quality and my car would be safe overnight.

Trotter Ford Review

Our review with Trotter Ford is always great. Now that we are in our 80th year of life, the help they have given us with our vehicles is even more important and feeling like no one is trying to take advantage of us senior citizens. The staff is always so pleasant and courteous and go out of their way to help us.

Excellent

When I came in to the dealership I was approached and welcomed by the General Mananger and made to fell at home. He tended to my needs the whole time I was there.

Good job keep up the good work trotter

The sale person is a friendly sale person good experience person I give A A+ for being a good understanding sales Representative Thanks for everything

Great Service !

I could not ask for better service the staff stayed after hours to get me in a truck the same day I will be back great group of people !!

Any problem I have had and there have been a few.

The people at Trotter have been supper any time I had a problem. They have come out to my house in the freezing cold to start a car, transported me home, loaned me a car, and worked with me until the problem was solved. They are easy to work with and always pleasant. On top of all these things, they are very knowledgeable about the cars. I would rate them the best over all in every field.

Great Experience!

This is our third purchase from Tabby and Trotter Ford. We will always make Trotter our first, and usually only, visit. Easy and stress-free experience!

Great Customer Service

I came in a while back to the Trotter Ford Body Shop. I met a young man named James. He was very helpful and nice to me. He took me to the Shop Manager office. They took care of my problem! Great Service!

Can't say enough good things!;

I've bought two vehicles from Trotter so far and will not go anywhere else! They make it quick and easy and are so friendly! They make sure you're completely satisfied with every aspect of the deal. HIGHLY recommended!!!

Professional, prompt, painless!!!

Clarice Cartwright is an asset for Trotter Ford!!! She demonstrated the triple "p" s of a quality representative of this dealership. Thanks Ms. Cartwright! I hope you are there when I purchase my next vehicle.

awesome service from Allen Thunderburk...

Allen was professional and a very good sale man. He made sure the vehicle we choose fitted our needs. He made sure we were comfortable with the money transaction as well as the trade in part of the transaction.

Get Quality Customer Service

Clarice Cartwright is a terrific Representative of Trotter Ford and will make your buying experience terrific and informative. I'm absolutely recommending Trotter Ford in Pine Bluff!

Overall Experience

Clarice Cartwright is an awesome employee ....!!! She made me feel very welcome and comfortable while looking at cars . Clarice Cartwright was very , friendly , well mannered ,polite , and knew about her cars ....!!! I will be making a trip back soon ....!!!! Awesome customer service.....!!!!!

jerry casey

VERY NICE AND EASY TO WORK WITH. THEY GO THE EXTRA MILE FOR YOU. WOULD DEAL WITH THEM AGAIN

Nice automobiles and wonderful service.

My family and I have bought many of cars and trucks from Trotter Ford co., and I think they are great in their efforts to satify their customers. Saleperson TABBY ALFORD is the greatest. She works very hard to get her customers what they ask for as well as what they need. We just love her.

Great saleswoman!

I saw my Ford Escape online and called Tabby. She was so helpful in getting me through the deal. I consider Tabby an awesome saleswoman. I am sure I will use her again and I recommend her to others. The service department is very easy to deal with. They are more than ready to help with any of my automobile needs.

great sales people

Awesome sales people that helps with everything. Thanks Tabby

great dealer, great service after sale

Great experience at trotter ford....bought car from them on internet....Sarah my salesperson was on the ball and fixed problems quickly. Service after the sale was great, even allowing me to use my local dealer to cover repair that trotter paid for because I live so far far away.....and this was 6 months after the sale! This really impressed me! Lisa Yates

Good job Trotter

5 stars for your help and service thanks you guys have amazing staff good down south finess