Tri State Ford

This dealership is absolutely amazing!

The service at this dealership is the best my husband and I have ever delt with. The best part about our experience, which we did end up purchasing a 2016 Ford Taurus, was that every employee through every step of the process was so helpful and respectful; from the receptionist to the final step, in accounting! When my husband and I shop again we are defiantly choosing this dealership! They went above and beyond to assist us!

Great experience

Had a great buying experience, the staff was excellent, they all are very attentive and saw to our every need. Would recommend them to my friends.

Awesome Amarillo,TX

Our experience with Tri State Ford was excellent! They as in Dane Batterton, John Simikian, Paul Willis, Rhonda Rose, Johnny Taylor and Tim Boggs were all so generous with all the help they provided us on Saturday 10/29/2016! We were treated like we were at home, thank you very much! We like our Brand new 2016 Ford F-350 Super Duty Dually! Yee Haw! Way to go you all! Thank you and God bless you all!

A Great Day

We had one of the best experiences buying a car this past weekend. Chris Saldana was amazing, Rhonda Rose was super nice and Tim Boggs was very helpful.

Truck buying made easy

If you are wanting to find a great dealership to buy a vehicle, I recommend Tri-State. Daven,my salesman and John Justice, the GM went above and beyond to find me the perfect truck for my needs. John Simikian,treated me like family and Johnny Taylor tried to get me the best deal possible with the banks. Tim Boggs, in finance was so very nice and explained all of my warranty to me. Rhonda, the receptionist was so sweet and friendly and very helpful during the whole process. You can't go wrong with any of the salesman there!

New 250 super duty

Easy place to purchase everyone was friendly and professional.Brandie was a joy to deal with and Rhonda was just so pleasant . I have no complaints C Mclean

A Great Experience

Jack did a great job! I am really enjoying my new F250. The level of customer service was outstanding, and I would definitely recommend Tristate.

Wonderful no time wasted

The people was nice and helpful Michael Bishop sales Tim Boggs finance,and Rhonda receptionist.are great people. They did everything to make the sale easy ,anyone needs a car should look for them.

A Great Experience

I have not purchased a new truck since 1998. I was not looking forward to the chore. Joseph Vallejos, Tim Boggs, and Rhonda Rose were all very professional, informative, and friendly. I felt that these people cared for me as a customer and wanted to help me through the process of purchasing my beautiful 2014 Ford Pickup. Joseph listened to what I wanted and delivered it front and center. Joseph is a very gifted young man and responsive to me as a customer. I also noticed that the dealership was very busy and other customers were being helped in the same manner. I've taken 6 months to find the perfect pair of Nike shoes, who would have ever guessed from the time I rolled onto the lot and out of the lot less than 6 hours later, I would be in a great truck. Tim Boggs is a great asset behind the front entry for your business, a great young guy. Rhonda Rose very friendly. I was within hearing distance of her work station. She answers the phone with a smile and gets callers directed in a fast, friendly manner. Five Stars for Joseph, Tim and Rhonda. Great Experience. Thanks

Nice people and good prize.

Everybody else is warm and nice.they like to help to customer for real.they were try their best,what customer's need and want.by my experience today,i gonna give five star.

Great Customer Care

My two major vehicle purchases have been through tri-state ford and both times I felt they truly looked out for me. Armen Simikian was my sales person and really took in what I wanted in a vehicle. Within a short period he got me exactly what I wanted and Johnny Taylor took over the bank end and fought to get us the best deal and price.Tim Boggs helped with the final paperwork and finance end and kept my payment at the solid price I initially asked for in the beginning of my car journey.From the time that journey started everything went smoothly and quickly I Thank Everyone at Tri-State for the great care they give to Customers

My awesome trip to Tri-State Ford

My dad and I walked in and were greeted by Robert Sturges who helped us throughout our trip and was great! While we were waiting Rhonda Rose kept us company, she maid us feel right at home. Tim Boggs also helped us with finances. Once it was time to sign the paperwork John Simikian helped us as well. The day went smoothly and now I have an awesome new car!Thanks everyone!

My New Car

I want to say that this dealership is the Best ever. I love the way Michael & Chris went above and beyond the call of Duty to help me make this New Car, my Baby. I purchased a 2012 Cadilliac SRX Black w Tan interior, I didnt think this was going to happen for me and they showed me that with Tri-State Ford Miracles do happen. Johnny Taylor is the Best Ever, i called him to ask him for help to trade my Lincoln MKX and he also went above and Beyond the Call of Duty to make this happen for me... I have never bought a Car with just Pictures and i have to say i was alittle worried but they made me feel that i made the right choice... and I did, when they delivered my Car to me in Lubbock and i saw it for the first time, Wow, i just wanted to cry... It's Beautiful and just looks better than the pictures.. i cant say enough about these 3 guys that helped my Dream Car come true... thank you so much for the bottom of my Heart.... Im so Excited that i hope i wrote all this correctly... Sylvia Flores --Shallowater, Texas

Great experience

Everyone who helped me purchase my 2017 Escape SE was fantastic to work with. Daven did a great job of locating exactly what I was looking for and was able to get it to me on the same day. His sales approach was very helpful in that he was not high-pressure, but was extremely courteous and helped me find the exact vehicle I wanted. I will recommend Daven and the crew at Tri-State to my friends and family.

Great Experience

This is our second purchase from Tri-State Ford and we enjoy the atmosphere and people that work here at Tri-State Ford. We will be back next year for another vehicle for our second daughter. Jack Pierce did a great job and we will be back.

Awesome Experience

It was an amazing experience! Jack Pierce was able to give me exactly what I wanted with a lengthy back and forth haggle like all my past experiences. Jack was a very open and honest salesman that renewed my hope I the hope truck buying experience. I called him on the phone one day and decided to visit the store the same day. I arrived and he met me at the door. We went and looked at the truck I was interested in, it was actually on the rack in the back getting a repair( you had just received the truck). I discussed the price and what the limits were on the financial side.. We ran the credit and Jack Pierce helped me get better interest than I was expecting. It was very late in the afternoon so you were not able to detyail my truck before I purchased it, as a matter of fact after talking to Paul Willis I also purchased my warrantee and had to bring my truck back to the shop to have it inspected, lol. Honestly it was so fast and easy that the truck was received and before it could be processed by your company I was driving away in it. Unbelievably wonderful and stress free environment. I am sure that you prefer the vehicle to go thru the proper checks and inspections as it comes in, However, from a consumers point of view, Please allow every truck purchase in my future go as smooth as this one was. I am exaggerating to an some degree, Rhonda was very warm and extremely friendly during my wait for the financing to be complete. She was obviously very busy as her normal duties entertained her every moment, but was more than happy keeping me entertained while I waited and it was very nice having a friendly employee keep my mind occupied while I waited for the financing to complete. The over all experience was excellent and I will be buying from you again. Thank you very much. I would also like to add that the gentleman in the parts dept. was very helpful with the purchase of a spare key for the new truck and I know he was ready to close for the day but was willing to help me even though it meant him staying a few minutes late for his shift end. I did not catch his name but please relay myt thanks to him. He had a beard and wore glasses and was very friendly.

My pre-owned F150

Everything about this car deal was a magical experience! My salesmen, Michael Bishop and Armen Simikian were amazing! They got me in a vehicle that I did not believe would get approved. Somehow, some way, they got it to happen. Their manager, Johnny Taylor helped out with the banks and got the deal done. Paul Willis made me pay more for my monthly payment but the additions will help me out in the long run. Rhonda Rose must be an angel; she knows how to keep a smile on all the faces in the dealership, including the salesmen. Absolute best experience buying a vehicle and I will undoubtly will be back and referring people to Tristate Ford. What an experience!

I love my new car!

My wife and I purchased a new explorer and the customer service we received was outstanding! We will definitely return for our future car needs! Thank you for a wonderful experience!

just went to look, came home with a new truck

My husband and I just went to look at new vehicles and ended up with a new truck. After some negotiations they got down to a price we could live with. We dealt with Robert Sturges, John Simikian, Tim Boggs, and James O'Neill. All were very professional and nice. Yes I would go back here. It was probably the quickest place we have ever bought a vehicle. We didn't waste the entire day like we have at other places.

Great Place

We continue to buy from this dealership for great value and service. Always willing to work with us on price. Service is very good. We will buy again.

Superb Customer Service

We did our second deal with Jack Pierce at Tri State Ford Amarillo a few days ago. He provides awesome customer service and we got a great trade value on our escape. Bought F150 King Ranch and we are loving it. Thanks to Jack Pierce, Sales and Paul Willis, Finance. Also they have the greatest receptionist, Rhonda, who deserves a big shout out. We have all our vehicles serviced there as well and they do a great job! Cameron in service department fixed a problem on our 2005 F150 that others couldn't seem to fix correctly! We recommend Tri-State for all your vehicle needs...new, used and service.Thank you guys!

Excellent Experience

I recently bought an 06 F150 and Michael Story, John Justice, & Paul Willis made it a great experience. They gave me top trade in price for my truck and great price on my new truck. I will definitely being buying my vehicle from the dealership in the future.

Easy buy, and great service

I was able to get a brand new 2016 Ford Focus titanium with the help of James O'Niel and John Simikian. Would absolutly recommend a friend and anyone else who needs a great car at an awesome price

Great

This store is the best ford house in town. Wouldn't go anywhere else. The go above and beyond to make their customers happy. They don't "Messer"ound when it comes to there loyalty and professionalism.

Recently Purchased a new Truck

As soon as we pulled up we were greeted and felt very welcomed. Daven was our salesman and he went above and beyond for us. Everyone at the dealership was very friendly. Our 7 year old came with us and they all took great care of him as well. From the popcorn and water to coloring pages to playing a few games of tic-tac toe! They were all great!

Outstanding Dealership

We had an outstanding experience buying a new truck from Tri-State Ford!Wacey Williams, our sales person was very knowledgeable about the truck and not pushy at all.He answered all of our questions both on site and through our phone calls to him.I was dreading buying a new vehicle but Wacey and his boss John Simikian made it a good experience.Tim Boggs was very helpful walking us through the financial aspects of the purchase.Their receptionist Rhonda Rose made sure we were comfortable and taken care of as we waited.I would recommend Tri- State Ford to anyone looking for a truck.The people and the vehicles they represent are both outstanding!

Very easy, quick, and very helpful, satisfying service.

I really was satisfied with my experience with this dealership. The dealership GM really went to work for me and I really did like his personality. Micheal Bishop, Did a great job selling me my new vehicle. Rhonda, well what can I say just sweet and lovely as she can be.

Good experience

Jerome was pleasant. Service department repaired a broken key in a timely manner. Everyone offered water or coffee. I would definitely recommend Tri-State ford.

Love my Mustang

It is a new experience with a new dealership, they got me the car I wanted according to my request, I did not get a good discount but they did great on time, and I hope I will have a great service as they promised, they are friendly and easy to work with, they gave me a temporary car after I traded my old car till I received the new car and I liked that and I appreciate it, I will recommend my friends to deal with them and to buy the ford they need from this dealership.

Joseph Vallejos treated me like a friend

I recently lost my husband and desperately needed to lower my car payments. Joseph understood immediately what I needed and directed me to a great 2014 Nissan Altima. Tim Boggs worked his numbers until he got my payment just where I needed it. I had tried to work with other dealerships in town but no one else seemed interested in helping me. Chris Saldana was helpful on the phone. Everyone I encountered was friendly and helpful and made me feel important. Johnny Taylor is doing something right. Joseph may be new, but he is a heck of a salesperson. Thanks to everyone. Debbie Matuza

Love my Huandi

Robert was excellent. He was so friendly and helpful in picking out our car. He felt like family. Chris knows his business. Very friendly. We bought a 1916 huandi. Rhonda very friendly. Aaron We liked him very much. Helped us so much. thanks. Bob and Bobbie Kays.

2017 Escape

Much easier to deal wit than my last purchase from another Dealership.Did not have the car we wanted but both John and Chico went to work and found exactly what we wanted not close but exactly. If I was in need of a receptionist I wound make Ronda a job offer.

Impressed

I visited several dealerships in town and online and I felt like I was treated with respect and not like a dumb female. I had a price point and Michael Bishop worked with me to stay on budget. He even brought a car from Lubbock so I could make the best choice. Salesmanship stood out above others.

2015 Ford Fiesta ST

Paul was very helpful with everything. It was 9pm and he still took the time to explain every detail with the extra add-ons and all the paper work being this my first car on my own. John and Armen made the experience of buying a car fun. I told them what I was looking in a car and amount I wanted to spend and they didn't waste any time. They found exactly what I was looking for. Like I said it was late at night and they still were all smiles and went above and beyond to help me. John and Armen both are two stand up guys and I would highly recommend someone to them. Thanks for the great experience.

2016 Fusion Purchase

We went in with expectations for the type of vehicle, options and payment plan that we wanted. There were only 4 Fusion models available on the lot, but one of them was exactly what we were looking for and more. Armen, our sales associate and John, the facility manager, made our experience all worthwhile. They both worked diligently to make this purchase happen for us. Even though with add-ons during the finance process causing the monthly payments to be above what we were hoping for, we really did get an AWESOME deal!! Thank you Paul for explaining all the add-ons so we could understand exactly what we were getting. This is a 25 year anniversary gift for my wonderful wife, so there was no way I was letting this car get away!! Also a shout out to Rhonda, the facility receptionist. She was there to have a short chat when needed while we were waiting in between stages of the purchase. We are extremely satisfied that we made our choice to visit this location!! I have only previously used this location for services on my company vehicle, which they also do an outstanding job!!

My Great Experience.

It was absolutely the best experience I have ever had buying a vehicle. The staff was awesome and helpful. Jack Pierce went over and above helping us get into our new Escape. We had a great time talking with him and we left feeling like he did everything he could to get us into the vehicle that we wanted. Paul Willis was so good to explain everything to us and to make sure that we were getting the coverage that we would need for the life of our loan. Rhonda, the receptionist was so friendly and helpful. I plan to purchase here again in the future.

Purchased a used 2012 F150

I walked in just browsing around. Mr Michael Bishop kindly greeted me and answered all my questions about the truck. We came to an agreement and they gave me a great deal on the trade well above what I thought. Tim Boggs came in with an awesome interest rate and even lowered the price on the truck I purchased. All in all I'm happy and would greatly recommend these guys!

First time buying a used car with Tri-State Ford

Our sales man Wacey Williams was excellent! Nice, friendly, courteous and very professional. The time I spent at the dealership was not long and everyone was very friendly. I like Tri-State Ford. Thank you, Wacey and Tri-State Ford for helping my family and I on purchasing our new used car.

Not pushy, just great to work with

Wacey Williams is an excellent salesman who let us take our time. He answered all of our questions and made time to meet with us.Aubie in the parts department is extremely knowledgeable and helpful.

Nice Staff

Every one was helpful in the process. Wacey took the time during a break to run to the parts department and install a light switch knob on my existing vehicle.

Great people, there to help

As the title says, a great group of people there to help you find and/or get you in the car you want. Great people!

Easy to deal with, friendly, thorough service

Easy to deal with, friendly, thorough service. Had the product I was interested in and the price and terms were what I was looking for.

Very helpful and easy to work with

They where straight forward and helped you every way they could, everyone was friendly and gave me a good price. I will trade trade at tri state in Amarillo again for my next vehicle

They don't mess around!

Armen Simikian, John Simikian & Paul Willis and Rhonda in reception were all very professional and accomodating. I will do business with them again, Thanks, WT

Great Service!

My wife and I went in and we were looking for a new car. We have been to a few other places around the area, and some good ... but some salesmen made us feel unwanted. We pulled into Tri-State Ford, and right away we were met with a smiling face. Michael was so helpful, and he was not scared to be a real person to us. If he didn't know an answer, he found it right away. The first day we came, we stayed past closing, but he was ready to help us! We did not want to buy that day, and he was more than okay with that, and no pressure to try and get us in the car before we left. When we came back, he was there early to met with us. John, the New Cars Manager was also there to help us out. He was about helping us out a lot. The car I wanted was not on the lot, but he went searching and search for the car I wanted. He did not just find one that I would want, but a few. Both guys opened up about their life, and not just tried to sell us on our car. Michael told us about is life, girlfriend, his mother's cooking, and what ever else came up in conversation. John told us about his new born, and all of the great stories with those. They both did a great job at selling a car, but they made us feel like we were apart of the process, plus their lives. Conversation was not just about numbers, cars, and trying to get us out of the lot with a new car, but instead about what we wanted. After a few times, we did leave with a new car, but it was not the first time we went in. I also wanted to say that Aaron, their finance guy, did a great job at explaining everything.

Best Car Buying Experience Ever!

We had talked to several dealers in a 200 mile radius about the vehicle we wanted but no one was willing to work with us on a reasonable price. The sales rep we worked with (Chico) and the New Car Manager (John) were outstanding. They worked with us to find a happy medium on the price, much more than any other dealership was willing to negotiate. Once we agreed on a price for the new truck, they appraised our current truck and gave us the amount we REALLY wanted for it. After the price was finalized, the finance manager (Aaron) quickly put together all of the necessary paperwork. The whole process took less than two hours - from driving on to the lot to driving off with our new truck. Even after the deal was done, they CONTINUED to provide amazing customer service! They included our spray in bed liner and floor mats into the deal, and they even drove my fiance to taco bell because we were starving! They were timely and professional throughout the whole process. They treated us like royalty even after we bought the truck. When we took the truck back for our appointment to get the bed sprayed for the liner, they gave us a dealer loaner - KNOWING that we lived hundreds of miles away. This was truly the best dealership we've ever been to and we will definitely buy from them again. Thank you so much Tri-State Ford!!! We cannot say enough good things about you! Thank you Chico!! Thank you John!!!

I'm hooked

My family has always used this dealership and has always had great personable experiences. If you find the right salesman they'll set you up! Michael Story always does a fantastic job in working out the details and communicating what needs to be done and helping until completion. Eli had helped initially in finding a vehicle using my given qualifications. It felt like Eli was trying too hard for the sale and did not use his skills in building a connection and listening to our financial needs but still did a good job and found me the truck I drove off the lot. Rhonda, the receptionist, was very friendly and was very personable while we were waiting for the financials to be processed and when she dealt with other clients throughout the evening.

Excellent Dealership!

We are very pleased with everyone at Tri-State Ford. James and Chico were our salesman and did an excellent job! We wanted our grill guard; running boards; and tool box moved over to the Ford F350 we traded for. They worked everything out to get that done in a timely and professional manner. We felt we got the great deal in every area we were seeking! Rhonda, Receptionist, was very friendly, kind and thoughtful. It seems most places doesn't have good customer service, but Tri-State Ford does! We had switched about a year ago to Tri-State Ford's Service Department to have services done on the Ford F250 we traded in because of the other dealership's poor customer service. We were very pleased and impressed by the Service Department at Tri-State. Tri-State Ford is the best dealership in the Texas Panhandle and most definitely in Amarillo!!!

Toyota Tundra

Every employee that we encountered at this dealer was amazing. Robert was not only honest and friendly but you left feeling like he was part of the family! He was very considerate of our time restrictions and made sure that we were in and out in a timely manner with a vehicle that suited our needs perfectly. Aaron made the difficult part of the purchase (the money) as easy and pain-free as possible and made the options fit our needs. Johnny was able to give us a fair price on our trade in as well as be open and clear about the other truck that we were looking at. And Rhonda was fantastic. Give the woman a raise. Thanks for everything guys!

We always keep coming back for more

There are not ENOUGH words in the dictionary 4 vocabulary to explain how very satisfied my husband and I are with our Ford Fiesta this is our Forth vehicle that we purchase from Ford the other three were same building different name John Chandler Ford the other three were same building different name John Chandler Ford. Thank you for being so good to us.

2017 Mustang GT

Great and friendly sales staff. Felt very well taken care of and treated right. Thank you to our salesman Tim Boggs for being extremely courteous and professional. I would not hesitate to do business with Tri State Ford in the future. Thank you for the new Mustang!

AMAZING PEOPLE

We bought our very first car today!! After a not so great experience at another local dealership, these men made up for it!! AMAZING MEN!! Armen Simikian and his brother John Simikian worked SO hard for us to get a SUV for our family of 4 in our budget! These men went ABOVE and beyond customer service! I will recommend them to anyone and EVERYONE asking about where to get a car. NEW OR USED! Armen was so sweet, and definitely kept it 100% with us. There was NO pressure at all. We went through several cars over a 3 day period and they stayed so patient, and kept our concerns at the forefront of all of it! My family will for sure be back in the future! Thank you Tri-State Ford, Armen, John, and Paul. We were so blessed to have you work out our car deal! such a blessing! Great Experience!

Great Salesman

this Was The Second Time We Used Jack Pierce As Our Salesman,And he Made Our Buying Experience A Very Great One.Also i would Like To Thank The Whole Tri-State ford Team For all The Help They gave Us,and On The Way They Worked Things Out With Us.We Use Jack In The Future.The Bakers

Best car buying experience EVER!!

Chris Saldana was my sales guy. He was incredible, he made this the best car buying experience I've ever had!! I will definitely let all my friends know to go see him!! Aaron Argo was lovely to work with, I liked him very much!! The receptionist Rhonda was as sweet as she could be and made staying there for 5 hours bearable. They all did!! Thank you Tri-State Ford for making buying a truck for my son a very good experience!!

My 4th Visit to Tri-State!!!

My husband and myself were greeted by Marcus and when I told him what I was looking for he walked around with us until I spotted what I wanted. Mind you it was 100+ degrees out and he was still willing to show us all of the options/features the pickup had and once we went inside to crunch the numbers he offered us nice cold water. Marcus was very helpful and I will honestly say that I am not an easy person to deal with. The entire staff was very polite and helpful. They stayed late to help us throughout the entire buying process. This is my 4th purchase from Tri-State over the last 20+ years. I will definitely be back and I will recommend my friends and family to buy from Tri-State.

Satisfying

Have done business with this dealership through the last 6 years and every time they have gone out of their way to get me in the car I want at the price I like. The people are always friendly, patient, and appreciate their customers.

Always A Pleasant Experience

This is the 5th car I have bought from Tri State Ford and I haven't been disappointed yet! I don't plan to be in the future either!!

Very pleasant experience

Brian was very sweet and listened and showed us what we wanted. He is even going to come to the house to set up the garage door opener.

New Ford Explorer

Jose Munoz is so patient and the best car salesman. My husband and I have been looking at different cars for over 3 months. Jose would check on me to see if we made a decision. I told Jose what I was looking for and he found it! A great experience! No pressure.

excellent

Lacey Williams is the best salesman we have ever came across he helps you get whatever vehicle you need he is also helpful in showing your how to work your vehicle we really appreciate him

First time buying Ford and it was very good experience.

I would highly recommend John and Jacob at Tri State. They were great with working with me on the price of my F150 and meeting my needs with accessories for the truck. Look forward to working with them in the future.

Crooks

If you are from out of state and broke down please walk past this dealership. Me and my wife broke down pulling fithwheel trailer blew engine on f250 after half a day in service department I was told 26,000 for new engine so I figured maybe new truck somthing that can handle load so decided on f350 well finally after 10 hours in dealership and 3 kids we were rushed in for paperwork not happy on traid but what could I do so we came back the next day and got truck that I had to get new fithwheel put in because I was told mine would not work had to pay for that we got to leave to Utah after we got home in ms we really got to looking well i found out only a 1000 dollers trade for 2010 f250 in good shape just blown engine that was bad enough then noticed the payoff is included in my bank loan for new truck so I get to pay for it as well when we called sales manager he said he has no trouble sleeping at night please never go to this place they are crooks and will lie to you and o yes they will not respond to use about taxes for vehicle

Nice Experience

I recently purchased a new Platinum F-150 with the generous help offered by Internet Sales Manager, Jack Pierce. Jack made the buying experience a seamless pleasure. Other members of the staff, John Justice, and Paul Willis were great to deal with also. Tri-State was competitive in their pricing both locally, as well as around the tri-state area. I will most certainly contact Jack for any future new or used vehicle needs!

Great Sales Person

Christopher Saldana was the perfect sales person. My 88 years old Mother was wanting a newer car she felt her trade in was getting up in years and wanted something she felt would be reliable. There were items she felt she had to have and others she felt were not needed. Chris took the time to listen and find the vehicle she wanted, he also took the time and listen to what she could afford. Chris put a lot of time in helping my Mother get the car she truly likes. Chris' time and how he listened to my Mother meant a lot because everyone know what a blessing our parents are to each of us and when someone takes time to help and listen to them means even more. Thank you Chris so much.

Complete Fraud and Failure of a Service Manager

Took a 2013 Ford Escape under warranty to have a transmission service. Trying to charge me for services not requested, very rude and unprofessional. Avoid this dealer at all cost, worst service department in the Texas Panhandle.

Outstanding place to deal with

on 1/08/15 I was on my way from St. Louis to CA. My old Ford f-350 broke down. I had to get towed to Tri-State. They were great. They got on finding out the problem right away. I also looked at a new truck. The service department was great had the problem figured out and on it right away. I desided to get a new truck. Jori Sprouse helped me find what I could afford and would fill my needs. She also help find a place for me and my two dogs to stay the night. I got a great deal on my new truck everyone was very kind and helpful. When I get a new truck I'll drive to TX and buy from them again.

Great Service !

Jack Pierce took excellant care of me and my wife in our car purchase. He was very knowledgeable and thorough .I will recommend him and your dealership to my friends needing a car. Everyone there treated us with respect . And, the popcorn was great ! Robert Hodges

Very friendly staff

I had my heart set on another car, but I didn't want to buy anything until I checked out all my options. I went in and test drove one of the cars on my possibly, (but still set on another car) list. After talking over with the sales staff, I made up my mind and drove away with a new Ford Focus ST!

For once

It was amazing the time and effort mr. Fisher spent with me. He did not stop helping even after the deal was done, he walked me thru every detail and in a way i could actually understand.He really made me feel like he wanted me to have a car, not just that he wanted the sale. The whole process took almost two days but he never treated me like a customer, more as a family He is what made my experience at this dealership,he is the reason why i will never buy any car from anywhere else. He has earned me and more importantly my entire familys loyalty, and nowadays that says a tremendous amout about someone. I would suggest him to anyone and everyone, wether its your first car or last car. In closing Mr. Fisher is my car guy period.

Very helpful staff and excellent customer service

While driving cross country, my vehicle experience engine trouble. Their service department did what they could, but the engine was dead. Tri State sales team, in particular Wacey Williams, help me obtain a new vehicle. Highly recommend Tri State Ford!

Great job

Thank you for all your help. Determined not to lose the sell my husband gave you his wallet for faith we would be back even stayed late to get everything finished and for going above and beyond I love my new car

2016 Explorer

All of the people at Tri-State were courteous, friendly and helpful. Robert Sturges was very helpful andtook a lot of time to show us the Explorer. Nice store!

Was very helpful

Ivan made it easy to understand on how he explained everything about the truck and how it work to somebody like us that is not up to date..And was the friendly people...

Thrilled with my new Ford Escape

I have been working on purchasing a new vehicle for some time. With many visits on the web I landed on Tri-State Ford. Found what I was interested in and inquired. Jack Pierce contacted me in no time.Discussed what I was looking for and he found what I needed. I then, went to the dealership and he showed me what he had that fit my needs. Jack knows about vehicles. We went for a test drive and I was impressed. I decided which one and I wanted and we talked about financing. We made a deal.I was surprised that I didn't have to stay there for three hours to get this done. Everyone there worked together and I was out in no time.From the time I got there until the time I left, everyone was so friendly and attentive.Going on line was the best bet for me. I narrowed down what I wanted then Jack did all the work.Thanks Jack. Keep up the good work.

Trust in Jack Pierce

Jack took me right to a car he thought was a good deal and in my price range as well as a second one a little less expensive. I felt comfortable to ask questions and to test drive. He didn't push.

Brian Hayes

This is absolutely hands down the most positive experience we have ever had purchasing a new vehicle. Lynn Steinle and his team ensured we got exactly what we wanted with no hoops to jump through. It was truly a no pressure purchase and the customer service was excellent! I have never had such an easy, hassle free experience as this has been, and we would recommend this store to anyone looking to buy a new car. If we ever need to buy vehicles in the future, we will exclusivley go through Steinle and his team.

Excellent service

Jodi provided excellent service answering all my questions and taking the time to explain all the features on the vehicle and how they worked. It was a painless and rewarding experience purchasing my vehicle.

Great experience

All of the staff was very friendly and helpful. Jack got intouch with me quickly about my inquiry into a Mustang that I saw online. The entire purchase went by very quickly compared to past experience at other dealerships.

Service Department-excellent service

We received excellent service from Tri State. Our truck broke down outside of Amarillo on our vacation and we had it towed to Tri State. They did everything they said they would do and at the time they said they needed. They even called when they said they would. They gave us a "good enough" option to get us through vacation and back home. They very easily could have up-sold us, but didn't. We were very impressed with their service.

Darin Ham is AMAZING!

Our overall experience was so good with the purchase of my explorer that we bought a pickup the same day! Love Darin Ham! He worked hard and was patient and helpful! THANK YOU. DARIN AND STEVE! !

Thank you so much

I would like to express my warmest appreciation to all the team of Tri-State Ford of Amarillo, but particularly to Mr. Brian Shannon for the exceptional service I received, while I was there, for repairs on my Ford Focus. When you find yourself 2000 miles away from home (in Canada) with a transmission issue, and when you learn that the part for the required repair is back-order for several months nation-wide in the USA (where you happen be just then), that makes for a stressful situation indeed. It is thanks to Mr. Brian Shannon, who took the time to listen to me carefully and to give me judicious advice about what I could do next, that I was able to get out of my predicament and recover the use of my vehicle in what I think is an exceptionally short time. For Mr. Shannon, the client's satisfaction is not just marketing spin. After listening to me, he suggested that I contact my dealer in Canada to see if they could do anything for me in this rather unusual circumstance. Following this advice, I was able to obtain from my canadian dealer that he ships the required part to Tri-State Ford in Amarillo in order for them to make the repair. Yes I was surely lucky but, without Mr. Shannon's advice, I was stuck. I also want to extend my thanks to all the Tri-State Ford team in Amarillo who worked quickly and efficiently to get my car back in order in the shortest timeframe. Finally, thanks to the unknown employee who drove me back to the rental car agency so that I could return the car I had to rent during this saga. I am sure he finished work past closing time that day, because we were already awfully close to closing-time when we got started. Thanks to all.

Great service for travelers

On Saturday April 11th while in route from Ohio to Las Vegas, my 2014 Ford Edge blew a tire on I-40 just east of Amarillo on an overpass. First, a young man came along and offered to change the tire and get away from a dangerous location, leading us to Tri-State Ford dealer before AAA arrived to help. Cody Bradford in the Service Dept. took over and was wonderful. He helped cancel the AAA call, checked out the warranty, found a replacement tire, and sent us on our way two-and-a-half hours later. What could have been a total nightmare was not, thanks to the young man who stopped to help us on the road and thanks to Cody for handling the situation with efficiency and courtesy. We were very impressed and grateful! Thank you, Cody!

Monday night car buying

My salesman's name was Jeremiah Willis. He was a hoot and I thouroughly enjoyed my car buying experience with him. I didn't really plan on making it official, but I found what I liked and things just progressed really fast. You know, this whole experience was so good....I'm thinking of going back again next Monday evening. Not really, but I would definitely recommend doing some car shopping with Jeremiah if you're ever in need of a new vehicle.

Thank you

Thank you for being patient & not pushy...After being a lifetime Chevy man going to Ford is tough, but the quality, reliability, of Ford is better for why I have choice to go have Ford. Once again thank you to Jeremiah, John, Paul & all the folks at Tri-State Ford in Amarillo, Texas.

2015 Ford F150 Platinum

From John Justice to Robert Sturges the entire buying experience was efficient and professional. I had updates on the status of the truck during the 3 months it took for delivery. Robert was very well versed in all areas of the truck and was a great help in training me how to use them. Note: I highly recommend Tri State Ford over the other (Messer) Ford dealership here who NEVER returned any of my calls while trying to buy this $64,000 vehicle.

Great buying experience

Had been shopping for a new Taurus for my wife and came across one here at Tri State Ford. I called and spoke with salesman Jose Munoz about their car. I informed him I didnt want to sit at the dealership all day as I already had been pre-approved for financing through Ford. Jose gave me info on the car and my wife and I decided this was the one. Jose, with help from the sales manager, had the financing paperwork ready and the car freshly detailed when my wife and I arrived at the dealership. Everyone was very helpful and the whole buying process took less than an hour. The sales team was very helpful in going through the car with my wife and answering any questions we had. Would definitely recommed this dealership to anyone.

2014 Ford Fussion

Couldn't be happier sent Salesman Mike last night about remote starter and he called me right back and helped me out after I had read owners manual and couldn't get to work Thanks Mike Tim Nester

Everybody is happy!

I emailed Tri State Ford on Wednesday morning and within 20 minutes had received a call back.I asked about a few vehicles on their web and told Mr. Pierce what we were looking for. We picked up the ford escape that evening and were able to surprise our daughter the next morning for her 16th Birthday. She loves the car and took her driving test in it that afternoon. We are very pleased with the car and the service we received.

Good experience

We had a good experience. It was a easier process than I expected plus it didn't take forever. Not much pressure and they have dealers with common sense and understanding of the world. Thanks guys

Shannon

Only took me 3 hours to buy a car and drive out with a brand new ford fusion!! Everyone was very nice and accommodating!! Excellent!!

New vehicle

This was my first purchase with Tri-state Ford and I can honestly say I will not return for any further purchases. I will start out with saying I found Jack and two other employees friendly. We had been speaking/texting with Jack for a good two weeks before we headed to Amarillo to purchase a new Explorer. I believed at the time everything was arranged with the final purchase price, to the trade in value of my old vehicle, to the financing that was already arranged. I expect to walk in sign a few papers and leave quickly (this has been my experience in the past with a different dealership). The day started with us arriving at the dealership excited to pick up our new vehicle (as everyone is when it comes to getting a new car). We were greeted with the front desk receptionist, who was one of the three that was friendly, she paged Jack overhead. Jack came and greeted us, we were asked to hand over a key to our old car (for the dealership to go on a test drive). The man who took our old car on a test drive, return to the dealership without saying one word to us (myself and my husband) breezed by us like we were invisible and returned with another man to go on another test drive. Still no communication made with us. They returned, entered an office and emerged a little later to pull us aside. This was the point the Corey Pringle informed us that the original trade in value was null and void do the issues my vehicle had, mind you we had already explained everything wrong with the car prior to this and a trade in value had been agreed upon. He attempted to explain along with Jack that this was not a 'bait and hook' trick, he just felt at the price quoted to us was more then he was willing to agree on now and dropped it by $2500.00. We decided to purchase the vehicle because we do like the vehicle. I have enjoyed my new Explorer just not the process of obtaining it. I do not see myself returning to this establishment in the future for any further purchases.

Why I like Trstate Ford & Hyundai !

Everyone was great Mike, Bella and the Finance Manager , we love our New Sonata Hybrid this is our second Sonata Hybrid, there was no pressure whatsoever from any one , even filling out all the Paperwork. Special thanks to Mike & Bella for their expertise of taking care of their customer. Jerry Amarillo, Texas

Great Experience

Jack Pierce was a pleasure to work with. He made our experience easy and relaxing. I would definitely recommend him to anyone looking for a vehicle.

We got a great car for a great price. The salesman was...

We got a great car for a great price. The salesman was very helpful and the loan servicer was quick, efficient and friendly. That was greatly appreciated.

I went in after I received an email about trading up to a...

I went in after I received an email about trading up to a new F150. Made me a good deal on a new F150. Jaime made it easy and I bought it.

Hello, I am very proud to be asked to give a review of my...

Hello, I am very proud to be asked to give a review of my part in the deal on our new Explorer. We had one of our best ever experiences in this transaction.From the time Michael and Italked on the phone,till the deal was complete! Tri-State Ford is very lucky to have Michael. And, all the rest of the salesmen at Tri-State were very friendly. I also liked the person that did our paperwork, he was very cordial. My wife was shocked by how simple the transaction was,from start to finish.She kept askingMichael { You're kidding, right }. Michael did all the work,we just sit and waited for him to tell usthe next step. We didn't even have to shop,I told Michael what we wanted,and he had it waitingfor us when we got to the dealership. He could not have picked out a better car if he had tried. My wife and I are really pleased with our purchase. We got good financing, good extendedwarranty,good dealership, good trade in,and treated like Royalty by everyone involved. We thank each and everyone at Tri-State Ford, and Michael Story for our new FORDEXPLORER !!! Best Regards, David and Adalaida Upton

Thank you Jack for all of your wonderful service that you...

Thank you Jack for all of your wonderful service that you gave Ronnie and I. We will recommend you to all of our family and friends who are looking for their next car. You forever have our service. Thank you again.

I went online to get information about the Ford Fiesta. I...

I went online to get information about the Ford Fiesta. I was then directed to submit an online credit check. I immediatly got an email and a phone call from Jack Pierce who was very courteous and professional. He encouraged me to come in the next day to see what he had in stock and I did. I wound up purchasing the 2014 Ford Fiesta and I LOVE IT!The original phone call from Jack was at 8:30 on Friday night & I drove away with my new car before 6:30 Saturday afternoon! The whole process was very speedy and hassle free.I later found out that the dealership closes at 7 pm but that they had held a meeting after work & that is why he was able to call me so late that evening. I feel that he went above the call of duty by calling me after having already put in a full work day.Jack and the dealership have called and emailed me just make sure that I am happy with my purchase. The general manager, Jonathan Poe even checked in with me on Monday.I will definitely recommend this dealership to my friends and family because not only did I get a new car, but a feel as though I have made new friends. Sincerely,Janice Dawn Raper

I have enjoyed the great personnel at the ford house, I...

I have enjoyed the great personnel at the ford house, I have always had a great experience when I buy any vehicle with ford. Robert is the best, I have recommend him numerous time to family and friends.

Unlike my experience in the past, when Michael...

Unlike my experience in the past, when Michael approached me at the dealership I felt no pressure at all. Just two guys talking about trucks. He made me feel very comfortable and at ease. After settling on the style of truck, I told Michael what my price had to be or at least very close to that specific price. We returned to his office and he excused himself only to return with figures so close to what I needed there was no need for further discussion. When doing the paper work Chris was also very helpful.

Great experience!! I felt like I was treated like a...

Great experience!! I felt like I was treated like a family member. They were honest, forthcoming, and very respectful. Definitely made car shopping a pleasurable experience. I would highly recommend Jack at Tri-State to anyone.

I have traded with Tri State for over 13 years and every...

I have traded with Tri State for over 13 years and every time I have purchased a vehicle from them it has been the easiest purchase not to mention they absolutely beat any other dealer for price and selection. Their service is awsome and it is wonderful when you come back the same faces are always there. I recomend Tri State very highly.

Jose Munoz was an exceptional salesman. He took care of...

Jose Munoz was an exceptional salesman. He took care of me in record time!William Foote in financing was really nice and cordial also. My only complaint was the price of a secondKey and Fob ($259.00), but I guess that's life.Scott Wood

We found our experience to be uncomplicated and...

We found our experience to be uncomplicated and organized. This was the easiest purchase in decades. We were treated with respect and would recommend this dealership to others.

They provided the help that I needed and were very...

They provided the help that I needed and were very friendly. I would recommend to family and friends who are on the look out for a new car.

2 cars bought in three months both with same great quick...

2 cars bought in three months both with same great quick service with 2 different salesmen. The service has made me a return customer for future purchases.

I enjoyed Micheal going way beyond the call of duty. I...

I enjoyed Micheal going way beyond the call of duty. I will be sure to call next time i want to buy a new vehicle. I own 4 Ford vehicle and i am not going to change to any other model I love Fords.

We gave this dealership a Great rating because the...

We gave this dealership a Great rating because the salesman was extremely friendly and knowledgeable of all the products on the lot! We originally went in to purchase a used vehicle but found a new SUV in our price range that we really wanted. Thanks to our salesman Beau Daly and William in finance for making this a Great experience!

Mr. Story was very professional, I is a good feeling,...

Mr. Story was very professional, I is a good feeling, going away that you had a fair deal. I will spread the word, how fair Tri=State Ford is.ThanksKathy Wiseman

Yes I would recommend tri state ford of amarillo tx....

Yes I would recommend tri state ford of amarillo tx. Evefyone was very attentive,friendly !! Anyone who is looking to but a new vehicle go to tri state ford!! Rbank you so m guys!!

Took my vehicle in because i had a problem,. They assured...

Took my vehicle in because i had a problem,. They assured me i would have it back quickly. Long story short vehicle had been there for 14 days. These people had the poorest communication skills i have come across in a long time. I was the one calling everyday to find out what was going on. Say they will call to let me know what is going on. yeah right. Vehicle still not fixed. if i would have known it would have taken this long, and knew it would take forever for them to contact me, if at all...I would have avoided this place altogether. Good intentions, bad service.

This was the best experience ever. No pressure, full...

This was the best experience ever. No pressure, full intention to provide us the vehicle we wanted. Ratings are too low should be 8 or 9.

I contacted Tri State for a internet quote on a vehicle...

I contacted Tri State for a internet quote on a vehicle that I'd seen online......waited, waited, waited, and was finally contacted by (as he described himself wee little internet manager). I had been researching the eco boost and they had one equipped the way I wanted it......they were proud of it tooo.....the GM's demo...In the meantime, (while I waited for them to contact me, ) I saw the same truck on another dealers website, later found out their sister store, and asked for a quote from them as well. The internet manager there was great, and when I buy it will more than likely be from him, Curtis Green.... As for the internet manager at Tri-State......Denis---(mind you I've waited several days to cool off on this one) he was a condesending AZZ, and that is being nice.....he avoided answering my questions about a 695 charge for this and a 299 charge for that and would never level with me as to what the added cost was to the sticker I kept seeing online....the numbers just did not match up......a bunch of fluff if you ask me. I'm a reasonable guy and I understand you need to make profit but making all on me......I have no interest in paying all your bills sir............a long story shortened...this by far was the most unprofessional and unfavorable experience I've ever had.....I waited several days to put this review in as I needed time to cool off.....I would copy the email I was sent, scolding me for not showing up to an appointment....are you for real....maybe my wife's wreck was a blessing....a way for the man up stairs to tell me to run like heck away from here.

Great team work meeting my needs, not just price but the...

Great team work meeting my needs, not just price but the type of vehicle/suv I was looking for. Although I ended up with a monthly payment a little above what I wanted, when you consider I was able to add bumper to bumper extended warranty along with the four years mfg-warranty, I am getting more value for my dollar with Tri-State Ford in Amarillo, TX.

From my expereince with Mike Rue I would certainly...

From my expereince with Mike Rue I would certainly recommend TriState Ford. He knows his product(s) and was very accommodating with all of the little things that come up after the sale is completed. I would be very comfortable seeking out Mike Rue in the future for the purchase of future vehicles.Stephen H. Gens

I brought my 18 year old son in to look at mustangs for a...

I brought my 18 year old son in to look at mustangs for a graduation present. I wanted him to have a good experience as the 1st time he bought a new car. Most of the dealerships wouldn't even allow him to drive the cars because he was 18, but Tri-State understood that this was about and for him and really gave him the royal treatment. Teddy was very helpful and made my son feel good about his 1st new car purchase. I will recomend Teddy to friends and family. I'm a converted GM car buyer, Ford has really stepped up their game. We are very happy with the whole experience and Teddy is currently working with me on a 3 pickup deal and I expect to have the same experience as before.

Teddy Peacock was very honest with us and made us feel...

Teddy Peacock was very honest with us and made us feel that we were in good hands. I fully trust him and will be sending everyone I know to him. I would never go to another salesman. We will follow him wherever he goes no matter what dealership he goes to.

The reason I gave the rating of the highest value is...

The reason I gave the rating of the highest value is because WE have NEVER been treated so well! We were treated like more than your credit score! We got the best deal we ever have in our lives! They worked real hard to get us a deal that WE could do, not to their satisfactory but to ours! We were totally blown away when they went through the process and it was just an amazing experience and got me a car that I know I can be proud of and can say that I didn't have to pay outrageously for! My heart was truly touched and I WILL definitely tell others about my experience because for once I am not ashamed of our deal and feel comfortable with the payments! I can't say enough to how my heart was truly touched and blessed! Thank you guys for making us feel like humans and not a credit score! God bless you all!With honor to sign my name,Susan and Robert Morris

When me and my family drove up to tri state ford in...

When me and my family drove up to tri state ford in Amarillo,Tx they were about to close for the evening but they stayed open for us they even let us test drive the car we were looking at a 2008 ford fusion.Joe Miller(salesperon)even held the for two days until we did all the paperwork with our bank.This is WHY i im giving this rating.

I have bought lots of new and used vehicles thru the...

I have bought lots of new and used vehicles thru the years but this was by far the best experience I have ever had. I would recommend this dealership and Mark Patterson very highly........ Mark was a great salesman, knew about the vehicle we wanted and was not pushy or over baring.

Teddy was very helpful, all the staff I worked with were...

Teddy was very helpful, all the staff I worked with were great. I had a bad experience at a couple other dealers and Teddy made that go away. Awesome group of people to work with. He did not make any promises that were not met. very enjoyable to talk with.

Teddy was great at finding my ideal truck i wanted and...

Teddy was great at finding my ideal truck i wanted and capitalized on finalizing a good deal for me. His professionalism was outstanding. Teddy worked to make sure i was satisfied from the moment i walked in the door untill i left.Great guy!.........

I bought my new car from tristate and twenty days later...

I bought my new car from tristate and twenty days later my radiator went out, unfornulty for me i did not buy an extended warranty with my used vehicle. But Tri State came through for me and I am very happy to them on my side. We did buy the extended warrarnty and We Will be back to buy more cars from TriState. after all we have five children. Thank you Tristate for going above beyond the call of service.Karen Modisette

When we arrived at the dealership, we were welcomed...

When we arrived at the dealership, we were welcomed immediately. The attention and price of the truck was great. They called us immediately when a truck that my husband was looking for had arrived at their dealership. i will tell all my friends to go there for service and looking for a new or used car or truck.. They have an eye for detail and made sure that our experience was second to none.

Just what we wanted! We shopped online, found what we...

Just what we wanted! We shopped online, found what we wanted, called and told them we were on our way, arrived with the truck there waiting for our test drive, came back inside with our financing in hand and entered the dealing process very smoothly. We were pleased with the buying experience and how we "never felt pressured" by the sales person (Brian Humphrey); he was kind and efficient! We never felt rushed, even though we were the last customers of the week. We will be back for our free detail soon! Thank you Brian!

My 1998 Ford Windstar Van, which we purchased in 1999,...

My 1998 Ford Windstar Van, which we purchased in 1999, literally broke down on the road next to the dealership. Mark showed into the offices, made sure I received a phone book to call a tow truck, then offered to tow my van on to the dealer lot so it would not block traffic. He mentioned the option of having your service deptartment look into it and possibly looking at replacement vehicle on your lot. Because he made a bad situation for me as comfortable and pleasant as it could have possibly been, I asked that he take the van to the service bay for me instead of calling for a tow truck to take to a dealer across town for service. He was sincere, helpful and courteous, we could not even consider purchasing a new vehicle from another dealership. I might mention we have purchased 4 Ford vehicles in the last 21 years from Gene Messer Ford in Amarillo, (Messer also has serviced our vehicles over the years) and would have gone back to them if Mark had not been so helpful and courteous. Tri-Star Ford take note: He is a valuable asset to your business. His sincere, freindly, helpful, courteous and service oriented personality in a rare find in world where consumers rarely experience these quailities from most businesses.The overall buying experience was by far the very best experience my husband and I have ever had. Besides how great and knowledgeable Mark was during this experience, Eric Luette was also very sincere, courteous and knowledgeable, his expertise with the paperwork was also a big factor in creating a really great car buying experience. Working with him and Mark through this process really seemed more like dealing with friends than "dealership guys", truly a first for us in the car buying process.