Tracy Toyota

TINA IS AWESOME!!

TINA WAS JUST OUTSTANDING!! MADE THE PROCESS EASY AND PAINLESS. WOULD GO BACK AND BUY ANOTHER CAR FROM HER!! SHE WAS GREAT!! 5 STARS FOR TINA!

Awesome Toyota Dealership!!!

Arrived almost at closing and Sammy Sameyee was willing to help me look at cars and choose the best for my financial situation. The manager Kipp L. Dawson is friendly, helpful and willing to work with you. For being my first time at the dealership, I would come back. The individuals smile and serve the customers.

No Hastle

Sammy Sameyee and Kipp L. Dawson are the folks to speak with, they are knowledgeable and are not going to waste your time. They were understanding of my financial situation and made things work.

Great service

I just recently bought my car from Tracy Toyota .Tina cea was great help she made it fast and easy and made sure I got the best deal . She made my experience great I would really recommend her to my friends or anyone buying a car .

Easy Sale

Thanks so much Tracy Toyota and especially John Aviles is sales for helping my son get his first car! We weren't sure he would be able to get 1 buy John made it happen!! We will tell everyone we know to go there!

Sales lady Tina and closer.

We found a used CRV advertised on their site. Called about it. Tina called right back, was friendly and efficient. She had the car cleaned and ready for us when we arrived. Test drove it and bought it. Easy. No hassle and efficient. Would always recommend them to all my friends. Love my car!

Hassle Free- From the first contact to delivery !

Got my new ride & could not be happier. The dealership is clean & free of unfriendly employees. I was processed efficiently with turbo speed. This was paramount !MY EVALUATION IS MANY MORE STARS , deservedly so .

Smooth process, great experience

Great experience at Tracy Toyota. Eli Watkins was friendly, polite, and walk us through all the features. He also showed a lot of patience while we looked at every different color the Camry comes in.There was none of that negative haggling or bad time. We agreed on a price and the rest was smooth. Robbie De Los Santos walked us through the financing portion and there were no surprises. He made us feel comfortable and we left with a positive feeling, which is not a common thing these days after buying a car.Thank you Tracy Toyota. Keep up the good work.Regards.Rey

Amazing Service at Tracy Toyota

I can't thank Tina at Tracy Toyota enough for her help in buying my new car. She really made me feel comfortable and not at all pressured to rush and pick something that may not have been the best deal/car for me. She genuinely wanted to make sure that I got the right car for my wants and needs. I also really appreciate that she tried to get me the best deal for my dollar and just really listened to what I could pay and she worked with me until we found the right deal. Tina, you are amazing! And I will refer everyone I know to you, again thank you so much!!

Nice Experience at Tracy Toyota

Thanks to Sammy, I had a successful purchase of a new car at Tracy Toyota. He was able to match my offer through many negotiations, and he was always kind and open minded throughout.

Very friendly and positive

Sammy was very friendly and prompt, he listened to our request and met our needs. All members of the teem were courteous and helpful. Will definitely recommend Tracy Toyota as a great place to buy a vehicle. Special thanks to Sammy in sales and Robbie in financing. Great car buying experience!!

Great place to buy a car

Sammy was very friendly, didn't make us feel pressured for anything, took our time and gave us options, best place to buy a car. 5 stars great prices

New car purchase

Being my first time buying a car, I was so glad I came to Tracy Toyota. Jacob was the best! He answered all my questions and he went above and beyond for me. I'm so glad I met him and he helped me out.

Excellent first time experience

My shopping experience at this dealer ship was great! Jacob and Robbie were easy and great to work with. I am very satisfied with my first car purchase!

Great experience

Went to Tracy Toyota for a new Camry for my sister and Jacob Yaqubi made it a very pleasant car buying experience. I would recommend him to everyone and anyone who is looking for a Toyota. If you need a car, you should see Jacob at Tracy Toyota.

Great Car Shopping Experience

When you think of shopping for a new car you think that you will have to deal with sleazy sales people who are trying to rip you off. This was my very first car shopping experience as my father, while he was a live would just go and find me the car I wanted. My mother needed a new car, we went through the costco authorized dealers and found Tracy Toyota. We were apprehensive about this car shopping experience, but when we got there, our point of contact had the day off and we met Tina. She was super busy, which seemed odd for a Monday evening. She helped us as best as she could, left us alone to roam the lot. While we were roaming and looking at what they had in stock, we had several other sales persons ask us if we needed help. So even though Tina was not there, but there were other people who were willing to help us too. The environment seemed friendly and no pressure. Although the cars we wanted to purchase were already sold, even the back up. She did not pressure us into any particular car or to actually buy a car. We were able to find the right car for my mother and both her and Robbie stayed past 11 pm to assist us in the car buying experience. To put that in other words, the dealership closed at 9 pm and they were there way past closing. They were friendly and did not push out the door once the papers were signed. They asked us if there was anything else they could help us with and Tina even walked us over to our car. A special thanks also to the car detailing department, we did not catch his name, but he stayed and detailed the car prior to us leaving. I would recommend this dealership because the staff are friendly, they do not pressure you into buying a car or adding the extra features and they go above and beyond. This dealership truly assists you in buying a car without all the hassles of buying a car. Thank you for all your help and my mother loves her new car.

Genuinely generic

It catch my attention, I never thought, I'm going back to this dealership, you should try it. His name is Abdul Sameyee, I was ready to buy Honda Accord, completely sold on it, on the way to Honda dealership, some thing catch my attention, I thought I knew this guy, walk to him, after recognized him, I brought my favorite car to him, he pull out Toyota camera and told me to at least try it, I have camery now, like it & sold on it. I got the best trade, best price on Camery, & excellent service, they are so humble, & very respectful Management, the best receptionist, wonderful finance Manager. Over all over %100.Thank you guys, I'm going to recommend you to all my family and friends.

Sammy sameyee

We baught Toyota camery SE 2017. Great service by Sammy . We are fully satisfied with his service. Tracy Toyota match price and take offer as well.

Thank You Review

Sammy Sameyee helped us really well. We went there to buy a car with whole family. He gave us the best deal ever. We were first planning to buy Carolla but Sammy gave us really good deal so we ended up buying Camry SE

Top Notch Experience

I visited Tracy Toyota to test drive a 2016 Toyota Highlander and immediately fell in love with the vehicle. Mr. Barekzai and Mr. Sameyee were both very knowledgeable and answered all questions I had about the Highlander. Both employees provide me with the BEST car buying experience I've had in years. They made me feel at home and showed a vested interest in my wants and needs. In my opinion, Mr. Barekzai and Mr. Sameyee should be recognized for the excellent customer experience they provided. I purchased the car and will surely purchase another in the future. I wholeheartedly recommend the Top Notch customer service that I experience to anyone in the market for a new vehicle. Thank you Ramen Barekzai, Sammy Sameyee and the Tracy Toyota Team for an Ultimate Job Well Done!!Regards,The Luna Family

5 Star Service

I was a little unsettled at first was looking for a good payment on a Rav-4 Landon convinced me and my wife yesterday it was a good buy he even helped us get insurance thank you.

Clean facilities, friendly people

Friendly people. Steve arranged paper work in advance. All I had to do was pick out a car. Signing finance papers took a lot of waiting

5 star experience

I give this dealership 5 stars mostly because of my salesperson Tina Cea. She got me to the monthly payment that was fees able for my budget which I loved!

Happy I came here

Wow absolutely delighted with the service I got from this dealership, both the sales person and the finance manger made me feel very comfortable and gave me the deal I couldn't even imagine getting.Thank you, I will be back again

Delightful

My grand-son just graduated his 4-year university and as a congratulations gift, my wife and I decided to buy him a new car, since he'll be needing one for his life. Over here i bumped into a guy named Sammy, He helped with the process so fast, once again, i would do it again if im planning to buy another car in the future. I recommend this guy.

TERRIBLE finance manager

This review is more for Aaron Rivera, the finance manager who helped us sign our sales contract after the sales process, than anyone else. We drove all the way from San Jose to get what we thought was a great deal and we confirmed with the sales lady that we would get this deal. After refusing to purchase an extra $2000 warranty that Aaron was selling us, by the time we had signed all of our contracts the price of our car had gone up $150 and I found out they didn't give me $250 of my college rebate. It may not sound like much money, but when I asked Aaron for an explanation he made up some BS about "spreadsheets, calculations, blah blah blah." My advice: MAKE SURE to read your ANY PAPERWORK you're going to sign carefully. Ask for ALL paperwork upfront first because you cannot trust Aaron. The deal you settle on with your salesperson might not be the deal you get in the end, and Aaron will do anything to make sure he gets every penny out of you.

Very good experience.

In all my years, this was a really good car buying experience, no pressure at all! This car is for my wife, and she love it.

Attentive, friendly, and knowledgeable staff!

Everyone worked together as a Team to ensure to get me all the information I wanted, and to ease the process of purchasing.

Would recommend Tracy Toyota

We had a great experience at Tracy Toyota everyone was very friendly and helpful specially Jacob Yaqubi went out of his way to explain every detail of the car that we bought we really appreciated his help

Great maintenence and repair dealership

Service rep took care of all my concerns and went out of his way to assure good service. Could not have asked for better service

Fast and Easy service

It was easy, friendly and very prompt service . I went back to Tracy Toyota to buy my 2016 Prius, because of the excellent service on my 2002 Tundra.

Great service

Everything! Great service, amenities are awesome, very friendly personnel from the greeters to the service advisor. My car came out amazing. Was very clean as I expected

nice place waiting for my car

they always kind and gently nice service person they explain the problem very well I like always people smile feel confident

great service from the sales department and staff!

everything-John the salesman was great-the best and easiest time buying a car. I will recommend my friends to buy from him.

Very Good Service

Great, but a little longer than I was told. But, that is to be expected at times. Still happy with service.

Really nice and helpful people

Great people, helped us pick the right car. They gave us a great deal with the car we choose will return in the future to get another car with them

Great service!

My service at Toyota of Tracy was wonderful. Christina was very patient and helped me find a car that I absolutely love. She was very friendly and knowledgeable. She answered all of my questions and concerns. I would definitely recommend this dealership and tell people to see Chtistina!

Great place to buy from

Came to Tracy Toyota after visiting a couple of other dealerships. Tina Cea had my car ready to test drive. After the test drive everything went very we quick. Everyone was very friendly. I'm very happy with my new Corolla.

Excellent car.

I bought a Toyota Camry at Tracy Toyota. Tina Cea was the seller. She was very helpfull, professional and kindly. In the future if i ever need a car i would go back to Tina Cea at Tracy Toyota dealership.

great dealership

EVERYTHING WAS WONDERFUL AND AMAZING. THE STAFF WAS SUPER FRIENDLY. AARON THE FINANCE MGR WAS ENERGETIC AND SUPER CARING. VERY HAPPY WITH OUR EXPERIENCE THERE

Service advisor

Excellent service from your service advisor.Highly recommended.Easy to ger appointments.Glad that I dont have to drive far for a great service

super service

Great customer service and friendly staff. Very helpful and efficient. Will recommend to my friends to visit Tracy Toyota for their next car.

Great service

They were very willing to work with us on a fair price and stellar interest rate. Highly recommend for future business

Great service...got me in and out quickly

Both the person who greeted me when I drove up and the Service Advisor who helped me were awesome. Everything was explained to me and they got the service done quickly. They even checked everything on my car and found a worn wiper blade but let me know it would still be ok for awhile but that I should check it again in a month and that they would install it for me for free if I came in and bought it at their parts department.

Customer from abroad

I've tried to buy a used car from this dealer, but they responded very slowly to my emails. Almost ignored my emails (except for one salesman, but it was hard to reach him from abroad due to time difference). If they treat foreign customers like me the same way, that's a pity!

Great Service

i appreciate that the service advisor give the status of the parts for possible replacement and the expected cost for the next visit

Great experience!

I had a great experience at Tracy Toyota! The staff was friendly and helpful. Tina made it fast and easy. I would definitely recommend this to anyone looking to buy a car.

Amazing

I came in this weekend looking for a used Chevy pickup truck and Landon was there to assist he made the buying experience real easy.

Great Service

Right on schedule. Good service. They pick me on time. Recommendation is fair. Not too much pressure. I am satisfy with the service.

5,000 mile check

Quick check in, quick serviceAppt online and on time and staff readily available, saves a lot of time....Need more shopping options for accessories

Great service, friendly people

The whole experience was amazing. Deborah was wonderful and I felt she really understood my situation an d worked to meet my needs.

Car buying

John Aviles was awesome. Very professional with no pressure to buy. Would buy from him again, he made our expuerence at Tracy Toyota awesome.

Thanks

Thanks Tracy Toyota for a nice car buying experience. John Aviles helped me and made it really easy and he was very respectful of my time. I love my new car and told all my friends to call John when they are ready to get a new car.

Accommodating staff

Luda understood my situation and was very accommodating.She continued to work with me until I was able to get what I needed.

wonderful people

The salespeople, sales manager and finance people are wonderful. Made this a painless experience. Fair pricing, not high pressure. This is our second purchase from this dealership because of the above mentioned. We live about 45 min. away, so we go out of our way to purchase here.

Good service after purchase

I got a a certified Prius from tracy Toyota. After purchase I notice a couple of flaws on car. Service manager Dan and relations manager Cynthia went beyond expectations to take care of my car at no cost. Thanks Carlos P

Great!

prompt in getting the car service at the exact time per appointment. Great customer service, and informed me of possible repairs.

Good service.

Car done on time as promised. Service adviser explained what was done and what needs to be done for my next service.

Great Employees, clean facilities

Landon Cotton, sales rep, was very good. He explained several options and was not pushy. Would buy from here again in a second.

Never buy a car from Tracy Toyota. Ronnie lot's dealer ship!

Never buy a car from Tracy Toyota. Ronnie lot's dealer ship!!.Beware of This guy. "Nick Abassi" He is a bad person. And the sales people because they will cheat you blindly and they will sell you crappy insurance and protection plans without telling you and literally cheat you with pricing on sale and what you will pay after financing. These people have a few used cars at good price shows on Internet. But when you go there, they will make you wait for long and makes you nervous and then sell you all kind to protection plans and warranties and coverage, which you don't need. But eventually that will adds up in your car financing amount and you will end-up paying lot more money than you expected. After you buy a car and go home. Then you think of calling and asking for help.....they will transfer you and transfer and put you on the hold for long enough that you hang-up yourself. Really crap service. I will never go back to Tracy Toyota again. Go to Yelp and make sure you let people know about this place. This place is a Joke.

Great service

Ease of making an appointment for service. Service staff were helpful and professional. Waiting time was acceptable and overall service and experience was excellent.

Exceptional service at Tracy Toyota!

Customer service was excellent!!!Service dept inadvertently left off our oil cap during last oil change, but quickly offered to clean and detail our truck right away! Nice!

Great

Finance deparent is great. Sales guy really patient. Friendly and open..the care is great with coffe and water. Play room for kids cool idea.

Great service

Overall we had a excellent experience! Zyn is so wonderful and helpful. We will def keep getting our service done there!

Best Car Buying Experience Yet

Bought a car there last week and can I say what a great experience it was? This was the best process of buying a car I have ever had. John Aviles in Sales and his Manager Joe were very professional yet made the process very relaxed. John was straight forward with the price which I appreciated and knew more about the car than any salesman I have dealt with. I recommend Tracy Toyota and John in sales to everyone.

My Car Knows Only Tracy Toyota

Consistently outstanding customer service. Zynthia Lamboo is the BEST! Purchased my car at Tracy Toyota in 2005, and have returned there for ALL services. My car knows only Tracy Toyota.

Service

Easy to work with nice and friendly very helpful the service people were some of the best I have ever dealt with in all of my years

Overall Experience

The Professionalism and knowledge of Zynthia pertaining to my car (recalls, engine, etc), the expertise of the mechanics getting it right the first time, and the free pop corn. :)

Great service

I had an appointment and was able to get my vehicle back in a timely manner. I also received great customer service.

Best service in central California

Taylor's the service to my exact needs. Offered advice for other services to consider without pushing it. The level of respect is incredible and keeping me informed of future needs so that I can plan is a great value!

15K service

No complaints. It was quick, friendly, and free. What's not to like about that kind of car service? I'm likely to come back for the 20K service.

Great service

Well organized process for registering my truck, friendly and knowledgeable staff, and a quick turn-around in getting my truck back to me.

Great service

I always feel as though I am being cared for as if I were a family member. Staff is very helpful explaining everything.

Excellent service and service rep...Zynthia.

My service rep...zynthia Lambo. Zyn has been my rep since I purchased my car new in 2010. She is the best!!!

Excellent Customer Service

The sales manager was helpful and was a great resource to us. We were having a transmission issue with out 2012 Toyota Camry. To rectify the issue, they gave us a reduction in price plus we got the newest model instead.

Great experience

Recently bought a Camry from Tracy Toyota. Samme was Salesperson who helped me tremendously. It was professional courteous experience. I would highly recommend Samme as a sales person.

Sales Department

Sammy is a very helpful sales person. It was a pleasure working with him. He helped me with my car and was very happy with my choice.

Laughed the whole way though

I needed a new car and was approached by Sammy Sameyee. This guy is the funniest guy I have ever met. He made me laugh the whole way through my purchase of a Toyota Camry and also gave me a pleasant and hassle free experience. I left home happy and in a better mood than when I came in. If you come to Tracy Toyota, please, go to Sammy Sameyee.

Wouldnt have had a better experience - Perfect

I had no experience in buying cars what so ever, it was actually my first time buying a car without someone accompanying me. To tell the truth i was rather afraid and nervous in thinking about what car i should buy, and if its affordable etc. I had a big problem on my hands... but everything- all my problems were just blown away by a rather composed and energetic yet comforting fellow who helped me all the way through with the process. I was astonished by the way Sammy Sameyee had shown me the light through this dark tunnel i had been stuck in...not to mention how funny this guy was. He was one of the funniest and most interesting guys i had crossed over in a car dealer business such as Toyota. If not because of him, my chances would have been ruined in getting a car that suited all my needs. Thank you Sammy Sameyee for all your compassion and understanding towards my every asset. You should go to this guy if you're in a similar situation as me, i assure you he will make everything rather calming and will be dedicated to your every goal.

Great service & location

Tracy Toyota has a welcoming atmosphere with treats and entertainment. The dealership is conveniently located across from Tracy Mall. My family likes to go there while we wait for our van to be serviced.

jkgonzalez

I was happy to find that the salesperson was honest and worked to help us find the car we wanted.

Great service

It was great. Friendly people and nice place. Did a good job and right on time .i hipe next time they will give a same service

Great Service

Was scheduled and they made sure to get me to my job with no delays. No further statement at this time

Great service

Ollie went out of his way to make sure I received the very best quality service you all could provide.

great all around service and attitude

Have usedTracy Toyota for many years and although it is many miles from home the service is outstanding!Been to other dealers nearer my home but they can't outdo Tracy Toyota.

Tracy Toyota

The employees are fast, courteous, knowledgeable.the service by the advisor was great. She went out of her way to ensure that I was comfortable and kept me informed of the time my car was going to be ready.

All around great service

Customer care Lady Zen is a very helpful Lady. She understands the internal customer model and treats her peer and us customers with a smile

great servive and lounge area.

Very courtesy and professional. Quick turn around time for oil change. Love their lounge area. Nice to have coffee or hot chocolate on hand.

The best place to buy your next family car.

Tracy Toyota & Sammy.S was the best thing that happened to me.... I shopped till I came to Tracy Toyota. SAMMY a very funny guy with great customer service,he got me into A car that is safe, and perfect for my family and I. Thank you for your help and support Sammy attracy Toyota

Great service

I love how friendly and helpful Mingo was. He made sure the job got done and that I was satisfied with my visit. Job well done!

Great Place!

People are very friendly. Service is good; prompt. Work on my car was completed before the estimated time. The dealership is close to businesses, but also provides comfortable amenities.

Great Experience

I wanted to give Jacob and Johnny a kudos for helping me purchase my new truck. They were very friendly, patience, and made sure that I was satisfied with my purchase. I will definitely recommend them to my friends and relatives, which I already did. Thanks again for a wonderful experience!!!

NEVER GO TO THIS PLACE,WORCE EXPERIENCE EVER !!!!

"Horrible experience with Service Department"Horrible experience with the Service Department. I made an appointment and the service advisor was extremely rude and unprofessional. When I asked to speak with his boss, he told the service manager to refuge the service to me because I might be giving them negative feedback which might cause them be fired from the Job.. I spoke to Toyota corporate person Chelsea,who tried to convince not to refuge me but as being independently owned Mr Chris Hansen,The manger over the phone with her denied me the service.But, it was a horrible experience overall and the damage was done. Chris clearly did not take care of my vehicle. He was a complete jerk and should not have any contact with customers. They made me wait for over 2hours.I highly recommend you find a different place to service your car.The manager is very unprofessional and even did not contact me about the case not even a single time.

Great service

Friendly, popcorn, comfortable to wait, and quick with appt. Mingo is funny and helpful. The new girl Jackie I think was great to.

Exceeds your expectations

Buying a new car from Tracy Toyota and Scion was our best car buying experienceby far! Joe Homen and Johnny Aviles did all they could to insure our satisfaction. They located the car we wanted, offered a great price, and delivered it to us. I would not hesitate to recommend this dealership to anyone.

Bumper replacement

Excellent service from start to finish; great staff from initial appointment through completion of service performed and courteous follow up after the fact, Would definitely recommend this dealership to anyone

Great service

Knowledgeable service associates. Friendly and polite. Fast service experience. Clean dealership. Comfortable waiting area. Always a pleasurable experience. I will definitely be returning for my future servicing needs.

They drive a hard bargain but they can be reasoned with.

Great dealership! Bought my first NEW car at this dealership and felt like I walked away a winner. Would and will recommend this dealership to friends and family but like any other dealership do your homework and come prepared. Ask for Sammy Sameyee great guy.

Pleasant experience-quick service

All service techs and service writers are very accommodating. Price was right too...... No charge for my tire rotation and synthetic oil and filter change on my leased 2015 RAV4.

Wonderful experience

I came to the dealer and was greeted by Sammy Sameyee. He made me feel comfortable and made me laugh. Talked about cars and whatnot and what deals they had. I ended up leaving with a beautiful toyota camry and at a great price too! It was my first time buying a car and I had a great experience. If you are in need of a car, sammy is the man to go to! He'll give u a great deal and leave satisfied.

Excellent experience leasing at Tracy Toyota

Had an excellent experience during the entire lease process. Sammy Baig, the salesperson did a phenomenal job in going over every aspect of the sale and made the whole leasing process very smooth. He was very patient with the questions I had and went into a lot of detail explaining the concerns I had and eventually made my leasing decision very easy at the end. There was no sales pressure as is the case usually when buying/leasing a car. I would highly recommend my friends to purchase/lease from Tracy Toyota. They have the best customer service and customer interaction.

2009 Sienna warranty work and maintenance

Ollie was very helpful and informative, car was done faster than expected, very clean, loaner was awesome and mechanical work was above expectations.

Great service and courtesy ride was outstanding

Service Consultant was honest and courteous, the only negative about the service which was it takes too long for me to wait for the recall to be done due to lack parts available for that particular recall which is the air bag . Technician left a lot of cutting materials on my floor mat which really irritates me

Great customer service

The people that helped me in customer service were great. The whole area had good vibes and the people had a great sense of humor, which made the dreaded experience of spending money on service for your car a much better experience.

Good service

They did a thorough job on my Tacoma's service without pressure to do more service to my truck. I will be back.

Great experience

Fast service! They got me out in just over an hour. Fair trade and great price on the 2010 pre-runner I purchased. Thanks guys!

Needed a Second Car

A while back, I bought a Camry from Luda. I had an excellent experience working with her, so when it came time for another car, I went back to her to buy a Corolla. Im so glad I did. She made everything so easy.

Live out of town, but glad we stopped by.

One of our most memorable car buying experiences. Johnny, our salesman, made us feel at ease. He is very knowledgeable about his products and could explain everything we wanted to know in a manner that was respectful, patient.....Heck, he treated us like FAMILY! We had exactly the same experience with Aaron in finances. Patient with our numerous questions, no pressure, very professional and very educational. If these two guys are a representation of what the rest of the dealership is like...WOW!

Great Service

The Service advisor is very informative. He's always educating me on my car needs. I like that there's coffee and snacks whenever I go there

Great service!

Mr. Ollie Hines in the service department assisted me. I have been a Toyota customer since 1999, while owning 3 different Toyota vehicles. I had actually stopped going to Tracy Toyota because the service had become less than acceptable and I didn't feel that I was of value or that service or techs valued their job. I was forced into Toyota recently because I had a service need that I just wanted to get a second opinion about and, I experienced Ollie!!!. Woooow. What a breath of fresh air. He is beyond courteous, honest, empathetic but talked real about the issues, and he was extremely knowledge. I also noticed a few more new faces and the atmosphere was different. Because of Ollie...and only because of Ollie...I will be a continuing customer. Hire more men like him- please. Thank you for making changes in the staff. It shows and speaks.

Excellent service

John Avilez was our salesman. Extremely helpful. Showed us just what we were looking for and gave us the best deal. Really appreciated him taking the time to explain all of the options and how to use all of the bells and whistles.

Toyota Care is worth it!

Every one was friendly. I believe it was Manny that helped me. Not only was he helpful but he also had a great sense of humor. This is the second survey I have completed and I am happy to do it.

service was great

service and service rep were great .they showed me the parts that were replaced when i asked for them.i was pleased with the work done

Tracy toyota

Personalized customer service, caring and out of their way attitude to make sure that our loan was approved. The buying process was easy and convenient.

Great service

Got me in and outI live in Disco Bay so I can't get a shuttleI HATE TO WAIT. Just as much as the service required light

Fantastic Customer Service

First time buying a new car and I don't believe I could have had a better experience anywhere else. John Aviles made my experience at Tracy Toyota that much more memorable and I would highly recommend anyone to come do business here. The Tracy Toyota team is the best.

great experience

Very helpful people, they don't make you feel like your just a number. They tried to accommodate me with a free shuttle to the mall while my car was being serviced

Great service

Friendly service advisors, well explained service bill and prompt shuttle service. Explained everything very well. Have gone to this dealership for 3 years now and will definitely be returning

Great customer service

First time buying a car and the sales guy made it very comfortable. He had an answer for all my questions. I will highly recommend anyone to go to him when buying a car.

Great Service

We had the best experience with our new car Purchase... I Love Love Love my new car... We could not be happier...Thanks John Aviles...

Excellent Customer Service

Outstanding experience buying a car from John Aviles at Tracy Toyota. No pier pressure, excellent knowledge, fair price, very polite and friendly. I highly recommend John Aviles. Thank you!

knowledgeable & kind

I went in to ONLY look at & gather information on vehicles & the gentleman that helped me was very nice & helpful answered all of my questions. I was honest & let him. Know when I would be in the market to actually purchase, he gave me his card & made me feel good. When I am ready to return & purchase I will see Mr Aviles.

Best Car purchase ever!

I just purchased a Toyota from Tracy Toyota and John Aviles was the best sales person I have ever dealt with. He made the whole car buying experience so easy. John listened to what I needed and helped me get the best car for me. You have a great employee in John Aviles. Thanks! I will definitely be coming back to Tracy Toyota for my next car!

So very comfortable

John Aviles was amazing! He really helped my family figure out what we needed and could afford and made that happen ASAP. Super important while shopping with three kids and made it painless. Love him highly recommend him!!!

Great Job!

I just finally decided to trade in my old car for a new Toyota. I didn't think I would get as much as I wanted for my car but John Aviles was my salesman and he gave my what I wanted. Also, I got a much better price for my new car than many other dealers offered. He treated me with respect even though my credit was less than stellar...overall I had a great experience and would definitely recommend him to anyone going to Tracy Toyota. The whole team there was great!! Thanks John!

SUV Purchase - Dec 2015

This dealership had exactly what I was looking for in my next vehicle. The SUV I purchased was in great mechanical and cosmetic condition. The vehicle had low mileage and was priced fairly. The dealership employee answered all of my questions and I did not feel pressured to make a purchase. I would recommend this dealership to other folks looking to purchase a vehicle.

GREAT Customer service throughout.

Mingos, service advisor, goes out his way to give me fast, detailed quotes, service advisements and keep me within the loop of my service duration. They two guys in the front always greets me as U arrive, explaining the process and where to proceed. Great team work.

Customer Review

The prices were better on the type of vehicle I wanted and it wasn't too busy at the time I was there where I feel I was getting the most attention from the sales staff. Of course going during the week instead of the weekend was probably more than helpful in this regard.

Mistake made with extended warranty. Beware of what you are

The folks were cordial and responsive prior to see. An error was made and it took tooth and nail to get a hold of someone. I've never seen such poor customer service. Read you paperwork and good luck getting assistance. I'll have to cancel my extended warranty to end the problem and reduce my stress with trying to get it resolved. RUN like crazy

Excellent Service

Very friendly and helpful staff. Also, I really appreciate that I didn't feel "pushed" to buy a car, like other places do. I will definitively come back to buy another car in the future!

Outstanding service

Quick check in process. Discount received to have local breakfast while waiting. Continuously kept informed of status of services. Completed timely.

Great overall experience

The sales person was very pleasant, knowledgeable and helpful. She answered all our questions and treated us with respect and friendliness.

Great service. Friendly, attentive, and responsive

I have 2 cars serviced at Tracy Toyota. One of which was purchased at another dealership. When I come to Tracy Toyota, I am typically recognize and well taken care of. When I am not recognized, I am STILL treated well.

Happy

The whole team is very willing to see if you are being helped.Very clean! Even waiting for my car to be service I have enjoyed the people I meet.

great service

I like how you guys serve Starbucks coffee, you guys really know what people lik . Customer service was great,they is why I would always go back and service my car with you guy .

Tundra Tires

Very efficient and professional. I was offered various options for price on the tires and given time to decide. My keys were delivered to me at my office.

Great Service and Facilities

Respect and friendly employees good waiting area with popcorn and coffee for the customer with TV while they are waiting.

Great services

Friendly staff , knowledge on the request and finding ways to save you money I believe this new manage is honest not trying to take advantage of you - that's perfect

Outstanding Service Advisors

I want to highly commend Zynthia for how she manages the routine service requirements for our two Toyota Prius vehicles.She takes care of exactly what is needed, recommends what to watch for, and forecasts ahead to the next service schedule to advise what we will need to plan on so there are no surprises.She is extremely professional, personable, and I always wait if she is busy so she can handle our appointments.I've never had a better service manager for any of the cars I've owned in my 40+ years as an owner.She will be one of the key reasons why I will come back to Tracy Toyota when it comes time to replace either or both of our vehicles in time...Paul Emmett(Cell) 925-699-9190

Customer appreciation/provisions for customers

Friendly, to the point and did the expected work quickly! In fact, they did the work faster then expected! I was told it would take 4 hours, but they had it done in 2 1/2 hours!

Areas were really clean.

the friendliness of all the employees there. The fast service. The use of the shuttle. The quality of the great people there.

Excellent Customer Care

My experience with Tracy Toyota, Tracy CA, was high quality.Sam, in the service department, answered my questions honestly, correctly, and promptly.

Excellent service and good facilities

The employees were courteous and the service was made in less time that I estimated. The waiting room is very nice.

Tracy Toyota is Terrific

We had to have our vehicle towed to the dealership and had called ahead. Zyn was ready for us when we arrived. She even arranged for a courtesy vehicle for me. Everything went smoothly and efficiently.

Super service and purchase

If I owned a dealership, my first hire would be Debby in Service! Great communicator and knows her car service inside and out. Best repair quotes in town. Car was repaired as quoted and on time. Our go to Service Writer. The service experience was so good, that while we were there Johnny and Sammy put together a great lease deal on a new Rav 4 LE for us. Great price, awesome terms and a done deal in a matter of minutes. These employees operate Tracy Toyota like Ronnie Lott played football. And Ronnie actually owns the dealership.

Wonderful Car Buying Experience!

Luda Gomez was my Sales Representative. First and foremost she's very cordial, professional, and extremely polite. She responded to my email promptly and met all my considerations. She really respected me as a human being, and not just another sale. I appreciate the way she did not use the "used car salesperson" behavior that is so typical at other car dealerships. Most important, she met all my criteria without any haggling which resulted in the sale, and me getting the perfect car. Luda even helped me return the rental car in Tracy which saved me an extra trip. Thank you, I rate her service as Excellent!

Great and honest service!

my car was turned around in an efficient and expeditious manner. the person who helped me listed the repairs that will be performed and she also gave me recommendations. did not try to oversell the repairs (thank you for this coz some of us are on limited budget).

Great customer service

I have purchased several cars here in the past and I always come back to you due to the excellent service. This was my first time working with Tina Cea and she was great. I was indecisive on the car/color that I wanted and she remained extremely pleasant and patient with through the process. I also had the chance to work with Robbie De Los Santos again in the finance department. He's always a pleasure to work with. So from the moment I walked in until the moment I left I am 100% satisfied with my experience and will be back in the future.

Fast friendly service!

Deborah always makes our experience easy and as quick as possible. Always friendly and knowledgable. The gentleman who helped us with the financing was great as well!

great service and professional conversation

Professional and knows about my vehicle.I appreciate the care in trying to find out about my battery which needed to be replaced.

Service Was completed sooner then Estimated

Prompt and Courteous. Job was completed faster then estimatedWas able to make appointment over a convient online service. 10K service was completed faster then estimated.

Awesome Dealership!

I recommend you to go to Tracy Toyota because their customer service is great. They truly give you a personal attention and really listen to what you want and are flexible to work with what you need. They are very quick in making the delivery of your newly bought car. I really loved that they take the time to really show you all the features of your car. I love my new 2015 Toyota Corolla.

Car service

I had the agent at my sight with in moments of my driving up and paper work setup fast very pleased with start to finish of my expereances.

Great service. Deborah is top notch!!

Customer service was excellent and we were quickly processed and treated with respect. Deborah was very personable and friendly. I felt like she was really looking out for us.

Great service

The amazing customer service that Ms.Zyn gives. She explains what is needed to keep my car upto par.She is a true asset to Tracy Toyota.

Toyota corolla 2015

The team at Tracy Toyota definetly helped me find the my dream car affordable and reasonable. Tina, Johnny and joe helped me out tremendously with the purchase. Thanks for being a great team and hope to see you in the future for another brand new car !

Thankful!

Great customer service from all staff. From start to finish I felt very taken care of!!!Thank you Tracy Toyota!!! You all are absolutely amazing!

Deborah Pryor-Bruns gets things done!

First off, Deborah Pyror-Bruns pulled off what no one else could. She is exceptional! This is how she worked her magic. Truth in telling, my decision to buy a car was a flash decision and it proved successful. Around March 22, 2015 I had decided to get the 2015 Prius C 4 because I live in SF, fell in love with the brilliant Lime metallic color, wanted new lithium battery, and the 2015 Prius C front end retooling is hot. The 0% financing for 5 years was ending on March 31, 2015, so timing was crucial. I'd called everywhere, was lied to a few times, and generally heard that this was the unicorn of the Toyota world: Elusive.Somehow, I still don't know how, Deborah got my cell # and she called me. Her first words to me were something like, "People call me for hard to find cars". She did it!!!! I got an amazing deal, too. She located this specific car, arranged a trade with another dealership, and got it delivered a few days later to my San Francisco home address from Tracy, CA....and all by March 31st. It was a real trick and I have no idea how many favor she traded to get his done, but she did it for me. Today has been my first full day driving my Prius C 4 in this brilliant Lime metallic and it feels so special. I keep looking at a my car and it dazzles my eye. It functions great and I love all the bells and whistles, too. I received a phone call this evening from Deborah asking how I liked my car. So the dealer / Customer relationship continues beyond the sale. I am so stoked that Deborah got my number and called me slightly under a week ago. So peeps, call Deborah at Tracy Toyota if you want a fair deal with integrity and an honest, from the hip person. I'm so please! Joe Homen has a treasure in Deborah Pryor-Bruns. Word!!!!

Excellent Dealership and Sales Person

We purchased a Toyota Camry last week. We have been very satisfied with their services here. All the staff at Tracy Toyota Dealer were very friendly. Especially, Deborah was very pleasant and helpful. would recommend this dealership to our friends, relatives and family members.

Purchase of a new vehicle was very efficient.

Purchase of a new vehicle was very efficient and all the staff was very helpful. We would recommend this dealership to our friends and colleagues.

Excellent Dealership and Sales Person

I would first like to say that salespeople usually leave a very bad taste in my mouth. I find them irritating, condescending and phony. My first contact with Tina Cea at Tracy Toyota Scion was by phone and I'm sure I had my guard up and probably not so nice waiting for the games to start. To my surprise, there were no games. She was very pleasant and helpful. Having a Toyota dealership in my home town and also 20 miles away in the neighboring town, it may seem ridiculous to drive over 100 mile to get the same car that was sitting on the local lots. Let me assure you, it is not. I had been to local dealerships and found the same condescending treatment as I expected. So I took the trip to Tracy Scion Toyota and I drove away in my new Toyota. I cannot recommend this dealership or Tina Cea enough. I can say this was a car purchase like no other. Every part of this purchase was pleasant, upfront and informative. A week later I called with questions and I am still getting the best service I could ask for. Since I purchased a Toyota, don't know when I will need to purchase a car again but when I do, it will be from Tracy Toyota Scion.

2012 Nissan Altima

I purchased a 2012 Nissan Altima from Tracy Toyota from Sammy the Salesman. That sounds like a children's book character. Regardless, the experience overall was amazing. The customer experience was par to none, especially when it comes to car sales. It was a very laced and none pressure environment, at no time did I feel forced to buy or felt rushed. Sammy even was patient enough with me to wait for my dad to come by so I could get a second opinion. He did not move on to anything costumers while we were waiting. Even let me go on a very extended test drive as we waited over an hour for my dad. Sammy answered all of my questions directly and was very friendly. When he didn't know the exact answer the resources were very close by and he did not try to avoid any questions or give half answers. He always wanted to relay the correct information even if it didn't come directly from him. He did not feel shame in not knowing every single aspect about a vehicle, but he worked tirelessly to get the information for me. When I did purchase the vehicle the sales manager Kip gave me an amazing deal. Working into my budget and truly helped me to my benefit and made me very satisfied. The environment was very profession in regards to the staff, however, it was truly a breeze for the customers in my experience. Great place to buy a vehicle.

very happy with the salesmen

very friendly and informitive salesmen questions were answered quickly and clearly. I thought i wouldnt be able to get rid of my older car cause of the high milage but i did and im very happy

Got what I wanted

I wanted a tundra TRDPRO and they were the closest to me that had one . I called them a day before to see if it was still available and it was, Landon sent me pictures of the truck and I told him I'll be there the next day early as possible. Drove all the way from Fresno to Tracy and he was there at 8 am while all the others got there at 9. Didn't get much of a discount because it was a special model. Got the paperwork done and they explained everything about the vehicle and its features . And then i was on my way back with the new truck.

Great service

Toyota Tracy dealership is very quick. The staffs are veryfriendly and accommodating. They also have great coffeeand snack while you are waiting. They also have shuttle service. Excellent service

Fast..fast...fast!

Luda and Wayne were amazing and would highly recommend them! The service was fast and friendly. The dealership was clean, comfortable and well staffed. Great Experience!!!!

Esteban "Happy With Purchase"

Johnny Aviles & Natalia Rico were very helpful and friendly. No pressure. The finance manager, Ramen Barekzai was efficient and professional. My wife and I looked at other Toyota dealerships and found that this dealership was straight forward and didn't waste our time.

2013 Camry Purchase

Just purchased a 2013 Camry from Landon Cotton today and was very pleased with the experience and vehicle. I've owned several Toyota and had great luck and performance with them so I decided to purchase another. And because my 2 Toyota vehicles both went over 450K miles, it was a no-brainer to buy another as I commute approximately 50K a year. My sales person was Landon Cotton who was very helpful and professional and was a please to work with. He was helpful in getting us up to speed with all the new gadgetry and his football knowledge was as good as mine!Overall a great experience, so long as this car performs as well as my Toyota trucks have over the last 30 years.Mike Hernandiz

Great service

Zyn is awesome. She helped me when I recently got my car serviced. She answered all my questions, made some recommendations about what needs to be done but put it into priority of what's important.

Great service, quick & easy

I always enjoy the service at Tracy Toyota. Fast and easy service. Everyone is always polite and ready to serve.thanks.

great customer service from Mrs Debbie

Debbie she was the one for the second time taken care of my car and give me excellent customer service. Tank you Nader Nadery

Great Service & Advisor

It was a job well done for my 2 cars! The service advisor Allen Cadiz was so friendly and very knowledgeable. He explained well everything to me about my Corolla and 4Runner. It's good to have a former mechanic/technician behind the desk of Tracy Toyota.

Great Service

The woman I dealt with was so very helpful and caring. I really like finding that kind of treatment at a business establishment.

Happy Consumer

Landon Cotton, Sales Consultant and Pierre Saroukhanioff, Finance Manager made my first experience at leasing a car very efficient, effective, professional and pleasant. I would have no problem with recommending the dealership or the people who provided me service.

Great service, Great management.

George used to be the adviser I dealt with and I was always happy with my service experience. However, he has different position now and I expected nothing but the best. I am very pleased with my overall experience. Job well done! and keep it up because I am recommending you to all friends and family, thank you!

Excellent Service

All of the people that I work with at Tracy Toyota remember me and my vehicles - Zyn, Cindy, George the driver, and George the service rep and make certain that I get qucik and efficient service.

Treated me like concierge service

Extremely easy to make an appointment. The Service Advisor met me as soon as I got there. They made it very, very easy for me.

Tracy Toyota Service - Excellent

Marcus was super. Efficient, with good sense of humor, and the other service reps were friendly, too. Did not have an appointment and was in and out in less than 2 hours.

awsome people toyota should be proud of tracey

Awsome person Debbie at service made us feel very welcomed. After our experience at modesto toyota. Modesto toyota gave us the feeling since we didn't purchase the vehicle at that location. The service level wasn't reached to make us feel welcomed nor welcomed. We moved to calif from colorado vehicle was purchased at mtn states toyota with a service contract. Felt as since the vehicle an contract wasn't purchased at modesto. They didn't owe us the same high or higher level of professionalism. At tracey toyota reached the higher level I felt I deserved. Can't say this more AWSOME PEOPLE...... they were professional, welcoming and enjoyable atmosphere. I will be buying at tracey toyota for my families future need of vehicles. As far as modesto in mind I was looking at another brand for my future needs. If they were my only option. Toyota is a great brand. Vehicles are built with quality that other brands can't even come close to. Or try to copy but just can't match up to....... also been working with Mr cotton at tracey to purchase our fourth toyota vehicle.

Great place to service your car