Toyota Place

4.3
Overall Rating

Customer Service: 4.4 Buying Process: 4.8 Quality Of Repair: 4.7 Overall Facilities: 4.7 Quality Of Work: 4.1 Friendliness: 4.2 Pricing: 4.1 Overall Experience: 4.0


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Excellent Customer Service And Friendly Employees

5
ThuongHuong on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Yesterday, my husband and I had traded in our 2009 car for a 2017 Toyota Camry SE at this place. As an older couple, my husband and I were nervous at first. However, the employees at Toyota Place made the entire process simple and understandable for us. I would like to give a special thanks to Tracy, Victor, and Tim for providing us with a fantastic and wonderful visit. I was amazed at how kind and polite they were. All three of them provided us with excellent customer service. I would definitely do business with them again and have already recommended my friends and relatives to visit them in the future. Thank you very much Tracy, Victor, and Tim! - Thuong and Huong


RETIRED

5
M DRAGOVICH on 09/26/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

THEY KNOW YOUR TIME IS AS VALUABLE AS THEIRS AND THEY GET INTO ACTION MODE IMMEDIATELY. EXPLAIN PROBLEMS AND COSTS AND THANK YOU FOR COMING TO THEM.


Amazing

5
mrsavila29 on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was absolutely great. No hassle and was quick. The employees were very helpful and nice and were able to fix our situation right away. We went home that same day with a brand new car! I'm absolutely loving it. Thank you!


Good dealer and proffessional salesman

5
Daniel on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My purchase was just as smooth as all the rest. The staff was friendly, knowledgeable and got me the best deal. At last Tan Le helped me to find the right car with a reasonable price. Highly recommended


Expect the Difference.

4.8
Smiling Face on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everybody has different expectations and opinions but mine was excellent.Toyota Place was my 1st. stop to "scan" through to test the new models. At the dealer, most employees seemed to be nice and friendly, but the one that got my attention was Mr. Tan Le.Tan Le explained and showed me the products in detail so I could compare and decide my purchase. Everything was so positive that I decided to buy my first 2015 Camry LE Hybrid from this dealer. Even after the purchase a few days later, Mr. Tan Le would answer all my questions from his home. This is a good man to do business with.Now I have a car from Toyota Place with a good deal.


Great experience as a first-time buyer

5
locdadoorplzzz on 07/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Got my 2015 Toyota Prius C here couple days ago. Had a great time and everyone was friendly.Stanley Vo was the guy to talk to. He helped my brother and I throughout the process. It was a great experience as a first-time buyer. Overall, everything was a great.


Shady

1
ElizabethAguirre on 06/19/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

After reading reviews from previous years, I am not the only one that has had issues with their contracts from Toyota Place. After clearly stating that we didn't want any extra features on the car, the finance person still managed to leave the alarm in the contract. Feeling taken advantage of I brought up the issue to the dealership, to only get this response "After taking a closer look at your contract, there is nothing we can do". The customer does not come first at this dealership. I was loyal to the Toyota brand but after this experience I wouldn't recommend it to anyone. Now my nephew is stuck with this car for 3 years, will be trading it in BEFORE the lease ends just so we don't have any ties with this dealer. The only person I cannot speak ill of is Karina, she offered as much help as she could.


Excellent customer service

5
romulus107 on 05/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in to buys a new Camry hybrid. A minor mix up on quoted price was quickly resolved to our satisfaction. Our preferred color choice and availability was limited but Tan Le quickly worked with other dealers to find the exact car that we wanted. It took awhile but was worth it for their very competitive price and service.


services very good

5
Milli Trieu on 05/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Your sevices very good...ha..ha.....I like itIf coperation 5 years ago ...That s the time know ....Woudefull services. Next time in July 2015 will be buy one more for my son using in college. Thanks you sevices


Toyota place

5
Alantam3343 on 04/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly people at Toyota place . Price is excellent .Service good nice showroom . A lot of good car out of parking lot. comfortable buy car at such good dealer.


Toyota Corolla 2015 S

4.8
Justin Nguyen on 03/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Fair cost, friendly and really effective, Sales rep is knowledgeable. Lead you through the many options with excellent explanation. I am really pleased with my purchased, I am definitely will come back for my future purchase, I would highly recommend this dealership to all my friend and colleague who and whenever they have asked.Thanks and keep up the good work.Justin Nguyen


The best!

5
Chuy on 01/22/2015

Friendliness: 5.0 Overall Experience: 5.0

Best dealer around got what I wanted thanks to Tan he's a good salesmen. Because he will do everything to get you the best deal.


Good SerVice

5
Julia Ng on 01/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Good Services. Thank you very much. I was very pleased with your services, and I do plan to come back to your store for another Toyota camry in a very near future


Satisfied customer

5
Teresa on 12/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very helpful with informations and great deals and offers! Customer service was excellent and got us what we needed in a decent amount of time.


Feedback after purchas of new Toyota Camry

5
Tam T Mai on 12/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you very much. I was very pleased with your services, and I do plan to come back to your store for another Toyota camry in a very near future. Merry Christmas and Happy New Year to the staff of Toyota Place.


Bought a new car

5
Ntp on 10/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Look for Mike Ta: great work ethic, awesome personality, and excellent customer service! He was patient and treated me like I was family. Definitely better than other dealers I have encountered where they are too aggressive and egotistical. I am happy with my purchase, price, and overall experience at this Toyota Place.


Good Deal and Good Service

5
haitrinh74 on 10/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Got a good deal and great service from Toyota Place. Very happy with a full gas tank and detail instructions before they release the car.Will recommend more friends to this place.


Perfect price for a perfect car~!

5
zzarrow on 09/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just went to Toyota Place to purchase a new car for my sister. Was quick, great service, and the employee was very friendly. This experience has been great and I got all my requested questions answered smoothly. Thanks for the awesome deal for the Toyota Camry, my sister loves it :]


Jose Cendejas is just absolutely excellent.

4.6
MovingAsLife on 08/28/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I've been searching a new car for a while and honestly all the sales consultants I've met are just bothering you about "making a deal now" and "what's stopping you from doing a deal today?" but when I went to Toyota Place Jose Cendejas was just absolutely excellent in being honest with you and had the best service I've seen. He didn't rush you into anything and explained the deals that they had going on in the dealer. Entirely you're choice if you decide to come back or not. Overall staff was really good. Finance person was even funny. I would recommend coming to this dealer and ask for Jose.


Car Purchase

5
Cynditr on 07/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent place to purchase a car! They have a clean and very nice dealer. Prices are affordable! Would definitely this dealer for other families. My family was definitely satisfied with our 2014 Corolla S Plus.


Mrs. Margaret Carter

5
Margaret Carter on 07/11/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have been going to Toyota Place for many years. buying cars and for service and repairs. Everyone is great at this dealership. I would recommend it to everyone. Great service, friendly people, clean and neat. Wonderful. Would not go anywhere else!


Great location to buy a car

5
ttnguyen260 on 07/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sale consultant here were great!. They were able to help me choose what's fit with my budget for the payment!


Need a toyota?

4.8
zelaya on 07/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

My experienced as a first time buyer was amazing.Staff is great.Got a great deal and they work extremely well with my husband and I.


Great place to buy Toyota

5
Khatu1981 on 06/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came Toyota Place to buy a new Camry 2014. Staffs here are very nice and try to help me get the car with good deals. They also help me with other customer services. I am very satisfied. Thank you


Suprie !!!!,!,,,!!!!!!!!!!!!!!!!!!

5
Vanluong1 on 05/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just went then look a new car this sale man help me a lot for information to buy a new car . Dealer ship give me all the support and knowledge that help me choose the right car for me.Thank you very much and we're love the new car.


Utterly terrible experience turned into a worthwhile one...

4
kimhuong on 05/17/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

This is a Toyota location that I always come to for anything that I need. My son bought his 2012 Camry and my daughter bought her 2014 Corolla here. I have never had a negative experience at ToyotaPlace. Recently I came in for a recall and left my Rav4 with the tech to have it serviced for the recall. When I got the car back, it was not in the same condition that I left it. The tech had the worst customer service I had ever experienced anywhere. He was so rude and condescending, and I felt so helpless I wanted to cry. Then came Darren Onaga who was very patient and sympathetic. He took the time to listen to me and understand my problem and went out of his way to make sure that I was okay. Despite the experience starting out horrendously, my interaction with Darren made me feel better and that convinced me that the tech was just one bad seed. I have been back to ToyotaPlace many times and every experience has been very pleasant. I want to thank Darren Onaga for giving me his time and I will continue to return to ToyotaPlace for my Toyota needs.


Thanks for your help

5
donal2011 on 05/17/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had called ahead to make sure the sale car for the Presidents Day Weekend was still available. When I went to Toyota Place it was still there and after Vu Tran the salesman was very helpful and showed me all the details of the car and with a test drive I decided to purchase the car. He is friendly, helpful and nicely. I'm very happy because everything went quickly and smoothly. I got my new car, just few minute talked to him on phone. This price was good. It takes only one hours to get in and out Toyota Place with brand new 2014 Camry.


This Sale man help me a lot with all the information that...

5
HungVu on 04/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This Sale man help me a lot with all the information that I need to know to buy a new car. Also, Dealer ship give me all the support and knowledge that help me choose the right car for me


Our sales person was very helpful in meeting all our...

5
littlehy on 03/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our sales person was very helpful in meeting all our needs. We have never bought a Toyota before and had many questions. He was very respectful and show us all the features of the new Highlander we wanted. When we asked for time for my husband and I to talk he gave us time and brought the children popcorn. I believe if Vuong Nguyen was not there we might not of bought the car. He helped us decide what we needed to fit our family. Thank you very much, and we are loving out new car.Colleen & Frank LittlelittlehyatAOL.com


I usually come to Toyota Place to get service for my oil...

2.6
Kira_aslo on 03/06/2014

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

I usually come to Toyota Place to get service for my oil change. The wait time they told me was 1 hour and 15 minutes. I believe that was a very long time to do an oil change, considering the fact that there were not other cars around mine but I let that slide. I waited over 1 hour and 30 minutes and I still have not got a call my car was done so I went to the cashier to ask about my car. They said they did not have the sheet so I should go look for my Service Representative. I went to look for him, but he was on lunch. I go back to the cashier and and told them the situation. They said they will go get some one to find out of my car was finished. I finally was able to get my car and leave. The whole total time was almost 2 hours for an oil change. Took too long for my liking.


I had called ahead to make sure the sale car for the...

5
softvolley83 on 02/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had called ahead to make sure the sale car for the Presidents Day Weekend was still available. When I went to Toyota Place it was still there and after Thai Nguyen the salesman was very helpful and showed me all the details of the car and with a test drive I decided to purchase the car. They honored the sales price and the O% interest for 60 months. Financing dept. informed me of several options and was not pushy at all with my decisions and I had my new car. Sam the General Manager and Thai Nguyen were very helpful in making my decision to purchase from Toyota Place in Garden Grove very easy above the other Dealerships.


I have always loved the customer service here and was not...

4.8
BelindaSmith on 02/17/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have always loved the customer service here and was not disappointed this time either. Between the salesman V. Nguyen, his Sales Manager Tony, and Financial Manager Francis, all worked out well. They helped me at every turn and we're very Professional, as well as friendly. I would very much recommend them as well as the Dealership to friends and Family.


Great salesperson - answered all questions

5
Clifford on 12/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

No pressure sales and informative sales. Finance person was also informative and helpful. The car was clean and gassed when we got it. A good experience overall!


Great service, poor car quality

3.7
Chibao on 12/23/2013

Customer Service: 5.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

your service is excellent. Unfortunately, the Toyota Prius has too many problems. and now the waranty is out while it still has problems. Our family had been buying Toyotal since day 1. But that was it. We will never buy Toyota again.


Great service with quick turnaround time!

5
Anthony on 12/18/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The service was done within the time frame I was quoted. My vehicle was given back to me cleaner than when I dropped it off.


great service

4.5
Veeo on 12/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

The same serviceman took really good care of me twice.The first time was when I took the van in to activate the car key. The second time to change the oil. etc.


Thumbs up. Always get good service.

5
Sharen on 12/16/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Since my visit was a repeat experience (not due to workers), they took my car immediately to look again at tire pressure light situation. I was much pleased with them doing that service immediately.


Timely Service, Courteous Staff, Clean Facility

5
William on 12/15/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience was very positive. My car was serviced in a timely manner, the staff were all polite and courteous. The facility was clean and comfortable.2 thumbs up to Vinny my service representative. 2 thumbs up to a fellow in your parts department whose name I do not remember but was helpful in referring me to Caliber Collision. I have a 1996 Avalon that I will most likely be bringing in for service as soon as I get the dents fixed.


Great service

5
Edith on 12/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The salesman (Tan? maybe his name) was very helpful and he genuinely cared. He did not pushed me to get something beyond my ability nor "B S"ing stuff, like most car sales men are known to do. With that, I really appreciated it.


Great service, clean facility and very friendly

5
Sylvia on 12/10/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The quick response of being taking care of as you drive in, the friendliness and attentive as you arrive. Immediate check in. Sammy D was just AWESOME


Great service

5
Rick on 12/10/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Friendly, knowledgeable service staff--especially Vin Luc--and lots of smiles! They are willing to work with you if you have special needs and often make allowances on the price of the repair. They always explain the work in understandable terms for you.


Oil change

5
Roy on 12/06/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Took my car in for oil change an service. They always do quality work the only people I can trust working on my car. They have always been honest with me.


great face to face customer service

4.2
Eric on 12/06/2013

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I was thrown off and inconvenienced by getting two separate "first time" maintenance appt. letters sent to my house. I decided on my own to just go with the latter date. An out of no where emergency took place in my life forcing me to relocate to san jose so I called 2 different days to see about coming in this week outside my scheduled appointment. The first time I left a message with my issue and phone number and after a couple of days of never getting a call back a called again, got no answer so just got up and headed over. I got there the two guys taking customers in were busy with other customers so I waited in the lobby for 10-15 min. In my head the entire time I was ready to be that horrible and annoying customer, because in the past I have had a lot of miscommunication in the short time since I've purchased from the dealership. But my turn came up, the guy took 5 min or less to do everything he needed to, i went home, and my car was ready less than an hour later. I never had a chance to complain. So great customer service once I got there. Just wish I was more educated by your team or given time when I seeked understanding. I don't understand how such a company has a voice message system but can't respond.


Great service, clean facilities and friendly staff

5
Thomas on 12/03/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The Servicewriter greeted upon arrival and was very friendly and professional. He asked if I needed a shuttle or if I wanted to wait. My service was completed in the time frame that he had promised.


Excellent experience with salesmen!

5
Susan on 11/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

No back and forth on pricing - explained things to me - took the time to find and get me the car I wanted. Excellent experience!


Great Service! Clean comfortable facilities

5
Mireya on 11/26/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I like the expertise of the technician. His over the telephone diagnosis was Right on Target when I brought in my 2013 Toyota to be serviced.


Good service

4.3
Mario on 11/26/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

Friendly staff member and quick service. I also liked that someone called me to schedule my next appointment and a letter was sent to remind me of it.


Great personality, clean facility

4.8
Betty on 11/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I like when we drive up to the service department we are received right away and asked for the reason of our visit. We are helped with respect.


Good service

5
James on 11/25/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very nice people. Liked that recommended services were not pressured to do immediately. Really liked the no hard sell approach by the service advisor. Hard sells really turn us off.


Best service personal and car care

5
Amir on 11/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We're very concerned with my tight schedule and provided loaner for me, which I did not ask for also were willing to park my car for till the second day if I can't make it back same day


Mrs. D

5
Deanna on 11/23/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I like that I can count on you to do a job right the first time and you always listen to my concerns and address them.


People and business process are the keys

4.3
Phuc on 11/23/2013

Customer Service: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Different sale reps give us totally different experiences at Toyota Place. We used to be very disappointed, and the recent visit was so great for everything: your staff, service quality..., very happy.It means people is the key.


Great service & follow up.

5
Shiv on 11/23/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The dealership people that we dealt with, in meetings or by phone were very courteous, informative and helpful. We got a good deal on the car of our choice, color & options. This is our second purchase from them and we are quite satisfied with the follow up service.


Sammy D is the best!

5
Karen on 11/23/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It's really hard to hand over my keys to someone else. However, Sammy D from Toyota place is extremely helpful and I trust him and his team to take care of my car. I never have to worry about my car once it's in Sammy D's supervision.


Go to this place if you want to leave without purchasing...

1
Luis2k2 on 11/10/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Go to this place if you want to leave without purchasing the car you want. My wife and me went ready to buy a vehicle at an advertised price from toyota.com and Jerry was quick to discredit the advertised price. The vehicle even had a check engine light on and he still wanted to talk numbers. We tried to work a deal for another vehicle and all he wanted to talk about was a 5-7 year APR of 4-6% before even agreeing on a price for the vehicle or running our credit. We went back and forth with him for over an hour. Complete waste of time. Went to another nearby Toyota dealer the following day and bought the car I wanted with lower miles on it at 1.9% in less than an hour. Stay away from this place.


Great Service

5
Grace S. on 09/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I love "the personal touch" kind of service they provide. The waiting room is comfortable with the enjoyable free coffee and popcorn.


Great Services at Toyota Place

5
Minna B on 09/24/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The metal cover below my gas tank became loose over time and I started to hear rattling noise when I drive. I took it to Toyota Place, the service consultant was very helpful and knowledgeable. Answered all my questions accurately and honestly. He informed me that they needed to order the kit to fix the problem and that I can leave my car overnight and pick it up the next morning and sure enough, it was ready the next morning. They also found a oil leak on both of my axles and fixed them without charge based on the extended warranty that I had. I also had an oil change there. Their customer lounge offered an AC conditioned with flat screen TV and free buttered popcorn, coffee, and chocolate drinks which I really appreciated since I didn't have breakfast before I came. They also offered me free bus shuttle home once it was determined that my car has to stay overnight. On top of everything, they washed my car as well. They provided terrific customer services and they are very prompt and professional. I would love to come back for all future repairs and I would recommend them to everyone.


Great Service

3.8
Ted on 09/24/2013

Customer Service: 4.0 Buying Process: 3.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

I love Toyota place, always treat me like a valuable customer


No apointment with great services..

5
Sean & David on 08/09/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Your service was very fast, had our car out in no time ! Your 7am open time worked out great for us. You gave us services at 6:50am that was very help full since our wait time was nonexistent ! Gee, we just got back home and you called so soon to come and get the car right away, got the car back so fast. Your coffee machine and popcorn was also great, that hit the spot, Thanks so much for the great service, You also had better prices then the Dealer we purchased the car from, they have lost us to you guys, your location next to the FWY is also very good for us. Thanks Again, Sean and the father Dave...


great service

5
Digger 1 on 07/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Vinny Luc was very polite and excellent on his service and knowledge of my Highlander. He kept me advised of the status of my service. The facilities were very clean and comfortable while waiting.


Excellent service and knowledgeable personnel

5
Dale on 07/27/2013

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was greeted promptly by Carlos Adame. I explained the issues with my car and he accurately entered the information into the service work order. After he investigated all the work I needed, Carlos gave me an estimated cost and also gave me an estimated time for the car to be ready for pickup. The courtesy van service was excellent both to home and also pickup at my home when the car was ready. The Toyota personnel were very helpful and friendly.


Great service

4.2
Hyuk Sung on 07/26/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Service advisor Carlos does an excellent. That is probably why I go there to get my car serviced.


Worst dealership ever! Don't ever go! Ever bunch of...

1
Steph92 on 06/07/2013

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Worst dealership ever! Don't ever go! Ever bunch of scams lies and promises that can't be kept ! They just want the money their a bunch of curupt people !


services was bad.they broke my windshiel when washing my...

1.8
dealerbad on 06/03/2013

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

services was bad.they broke my windshiel when washing my van. its happen inside the dealer and they say that they don't know,he told me that do whatever i want. they not pay for it.


I just picked up my new Corolla from Littleton Toyota. I...

5
bschrader50 on 02/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just picked up my new Corolla from Littleton Toyota. I was extremely pleased with the salesman I dealt with, John Bohr and I'm very happy with the car. Although we have purchased several Toyotas from this dealership, it was our first experience with John and it was wonderful. I highly recommend him.Barbara Schrader


Thai Nguyen is a great sales man that I have ever seen....

4.8
babongbuoi on 12/02/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Thai Nguyen is a great sales man that I have ever seen. He is friendly, helpful and nicely. I'm very happy because everything went quickly and smoothly. I got my new car, just few minute talked to him on phone. This price was good. It takes only one hours to get in and out Toyota Place with brand new 2012 RAV4.


I bought a used car from Toyota Place. The car didn't...

2.2
ivylulua on 11/25/2012

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 2.0

I bought a used car from Toyota Place. The car didn't come with basic equipment ( jack, lock nut wrench...). I did ask for the equipment when i dealing with the price the answer is OK. After the sale contract is signed. Now the answer is the car don't com with the equipment . I did checked with Mini dealer TWICE the car do come with the equipment as standard equipment even the car with run-flat tire. I got the run around answered especialy from Bill Parker (used car manager) and from another employee. I thought Toyota try to fix their image I thought I'm dealing with professional dealer but I was wrong, remind me of buying car back of 80's. Especialy Bill Parker he have no class at all. He doesn't act like MANAGER at all.Thanks for all the PLEASURE buying car from TOYOTA PLACE


Garry exceeded all superlatives with his service - I came...

5
beston595 on 10/27/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Garry exceeded all superlatives with his service - I came in on Friday, very nervous and upset because my 2000 Honda Odyssey was on its last legs and just about made it to the showroom. After inquiring as to my requirements for a new car, he brought me the perfect model to view and drive - it fulfilled all my expectations...Because it was doubtful I would make it home to Sanibel in my old van, he insisted I take this car as a loaner to keep overnite and test its enjoyability, even though I was not yet ready to "sign on the dotted line". Upon my return on Saturday afternoon, he took care of signing me up for a 2 year lease at a price I could afford, and I am a very happy leaser of a 2012 Toyota Camry! It is no small wonder that your franchise is so successful - certainly due in no small measure to the quality of your salesmen... Edna Mae Beston


Wow!! What a waste of time this place is. I do all my...

1.7
holmanc on 09/11/2012

Customer Service: 1.0 Friendliness: 3.0 Overall Experience: 1.0

Wow!! What a waste of time this place is. I do all my shopping on-line and this was no different. I sent a request for a Tundra Platinum and Jennie Lu replied with a quote. Quote was good and acceptable to us. She asked about trade and I told her what we had and she then came back with an offer, which was also acceptable. Long story short, she had her "co-worker" Thai Nguyen call me because she was going to be off the next day and that was the only day we were available this week. I told Thai we had the prices down and all we needed was a payment amount and we'd committ. He told us he couldn't quote me a payment over the phone due to "The Patriot act". I thought that was odd, but ok, so we made the appt. Once there, Thai turned us over to "Jersey" because he was busy, thought "uh oh, here we go". I was right. What a debacle it turned out to be. They ended up coming back saying that the trade-in had paint damage and a whole laundry list of stuff that 3 other dealer just "missed"? So their offer was $7k less and all of a sudden, they needed $5k to make the deal. Mind you, credit is perfect, truck was located at another dealer so no issues there. Jersey then spouted all of this stuff that made no sense. I was ticked as I am the original owner of the car, it has never been in an accident (he said the paint had been blended) and there was no issues other than them being complete jerks. After Jennie and I had made the arrangements, someone else steps in and comes up with complete non-sense. This truck purchase isn't out of necessity, it's out of want and by no means did we have to buy a new truck. If they would've just came back and said from the beginning that the bank couldn't finance it because we are too far upside down in out trade, fine, but Jennie KNEW what we owed going in, so why not just tell us before we came in we'd either need a large down payment or it just couldn't be done, we'd be fine. But then to get this "Jersey" character involved who rambled some stuff that surely was "car lingo" totally pissed my girlfriend and I off. We are straight shooters and certainly don't like to have out time wasted. Either you can do the deal or you can't, pretty simple stuff. It's called don't be a sheister. With a 730+ FICO, it's no problem getting financed elsewhere. We won't be going back nor do I recommend you go there. I believe they are your typical "care sales people" and try to take advantage of people, both of us are in the finance business so they tried to scam the wrong people. I've dealt with financing cars in my profession in the past and there is no doubt they are scammers. Save your money and a big headache go somewhere else.


I wouldn't recommend this dealer because when you have an...

2.4
Elvism05 on 09/05/2012

Customer Service: 3.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

I wouldn't recommend this dealer because when you have an incovinence none does anything about it not even "the boss". Hen you are buying they say they can give you a lot of things but ones you have your car they can not do anything only "oh im sorry !. Hey suck I prefer to return my car and have a bad credit than keep going there for anything that i have to go.


Our experience at Toyota in Gladstone was exceptional....

5
Brad and Regina Flynn on 07/19/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our experience at Toyota in Gladstone was exceptional. David was not pushy, very informative and easy-going. He is the best salesperson we have worked with. Ben was also very attentive and worked with us to get the payment we needed in order to get the great Toyota we leased. We love Toyotas and have had great success with this brand of SUV. We have had a Toyota pick-up,Toyota Celica, Toyota Forerunner and have now went back to Toyota from a KIA. Thanks for making this possible.


I had the most wonderful experience from the moment I...

5
aroca on 04/16/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the most wonderful experience from the moment I walked in to the last. The irst ting I notice was the smile on everyone you see, the second thing was asking me If I nwanted coffee, water, etc. They offered me lunch and It was like a family and like I have known them for a long time. The friedndliness and overall experience was grat!!!


Thai was very honest and worked hard to get me the best...

5
ewilke on 03/21/2012

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thai was very honest and worked hard to get me the best deal for my trade and the payments I wanted.He did a great job during the test drive to show me all the features and benefits of the prius. He has also been very helpful answering my questions after the sale and always has time to take my calls and returns my calls when I leave a message.


I STARTED IN THE LOT OF NEW CARS SECTION LOOKING FOR THE...

5
CSMITH03 on 03/20/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I STARTED IN THE LOT OF NEW CARS SECTION LOOKING FOR THE USED CAR SALES. I SAW A SALEMAN TALKING WITH A GENTLEMAN I ASKED HIM IF HE COULD TELL ME WHERE THE USED CARS WAS, THIS GENTLEMAN STOP DOING WHAT HE WAS DOING AND HE THEN ASSISTED ME IN GETTING THE CAR I WAS LOOKING FOR. WE LOOKED AND LOOKED UNTIL I CAME ACROSSED WHAT I WANTED HE LET ME TEST DRIVE IT. MR. JAMES (JIMMY) ROOKER IS HIS NAME HE SAID JUST CALL ME JIMMY. JIMMY ASSISTED ME INSIDE GAVE ME THE CARFACTS TO THE CAR AND DID THE PAPER WORK ABOUT FOUR HOURS LATER I WAS DRIVING OFF IN MY CAR. THANKS TO JAMES (JIMMY) ROOKER THAT HELPED MADE THIS POSSIBLE, HE A GREAT SALESMAN AND HE GOT THE JOB DONE...


I got two new cars (2011 Sienna & 2012Camry) with...

5
bunnythui on 03/11/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got two new cars (2011 Sienna & 2012Camry) with Thai Nguyen. He is really nice. We made the deals over the phone. He didn't give me any problem at all. He made the sale quick and simple, no nagging for accessories. I took less than three hours from start to finished. Call him to get your best deal.


NO PARTS FOR MY TOYOTA,WAINTING 2 Hrs.promise to give a...

1.4
alejandrovarillas on 02/22/2012

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 2.0

NO PARTS FOR MY TOYOTA,WAINTING 2 Hrs.promise to give a ride,and a rent car nothing happen.$120.00 for no service.Come on we are in california you can get parts in pet boys. after se all this I dicide to leve and they charme $120.00 what kind of service is this.


We had been car shopping for 3 weeks, visiting several...

5
vforieri on 01/21/2012

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had been car shopping for 3 weeks, visiting several dealers in the area. Our visit to Oakbrook Toyota was the best out of all, the staff was so courtesy,professional. Our salesman, Manny was the best, he listened to our needs,we came in with an ad for a new car and he got us exactly what was advertised,no hidden surprises! We left with a brand new Toyota Corolla just like we wanted! We highly recommnend Toyota Oakbrook & ask for Manny!!! Paul & Vicki Forieri-Downers Grove,IL


Jose was very helpful in getting us the best deal and the...

5
cesar101689 on 09/10/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jose was very helpful in getting us the best deal and the right car. Toyota Place is a very friendly oriented place and that is why I always return to shop their.


i would recommend this toyota place to all my friends and...

4.8
roselle28 on 09/03/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

i would recommend this toyota place to all my friends and family, i was satisfied of their customer service, am loving my volvo s40 t5...thank you jennie for your helped, she helped me a lot due to my BK and my credit score i wasn't sure if i could get a car that day...but i couldn't believed it now i am driving my car to go work and taking my daughter to park and i can leave anytime i want.thank you again jennie keep continue what you doing to keep the customer happy, and also their finance manager pablo thank you so much for the good customer. i had amazing experienced at toyota place in garden grove.Roselle Johnfullerton California


I've been shopping for a 2011 RAV4 with third row seating...

5
josebelle on 08/28/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been shopping for a 2011 RAV4 with third row seating for the last few days without much luck. At one dealership, the salesman tried to push me to get a Highlander...which is WAY OUT OF MY BUDGET! At another dealer they had one available but I was not a fan of the color. That salesman there tried to give me the scare tactic by stating that if I didn't buy it now... I would regret it because it's hard to find one around. Sure enough, most of the dealerships in Orange County did not carry the particular RAV4 that I had wanted. I figured instead of driving all around Southern California looking for this car, I decided to just give a handful of dealerships a call first. At 8am I called five dealerships which were not even opened yet. However, I completely understood that since it was a Sunday. Well my 6th phone call was to Toyota Place of Garden Grove. By the second ring, Michael Castillo cheerfully answered the phone. I told him exactly what I was I looking for and he assured me that he would call me back within 15 minutes. To my surprise, he called me back in 10 minutes with the good news! Michael had actually went out to the lot to check if there was a RAV4 available and sure enough one had just arrived. I immediately packed up my family and we headed out to Toyota Place. Long story short, Michael Castillo was absolutely friendly and professional. He took us to view the car and do a test drive. During the whole time, he was extremely patient while I checked every little detail of the RAV4. Not once did I feel rushed or pushed to look at other vehicles. Keep in mind, we were standing outside in over 90 degree weather and he just kept answering questions after questions. It's refreshing to have a Salesperson so knowledgeable about the vehicle and what the options were. What stood out the most was that he made my family and I feel at ease. Meaning, we didn't feel pressured at all and not once was he scoping for any personal information about us. He didn't ask what I did for a living...my ethnicity or how I plan to pay for the vehicle. In my opinion, that was very respectful. When we came in for negotiations regarding pricing, we were helped by Mr. Armando Diaz. Once again, excellent customer service. He worked on getting us a good deal which I truly appreciated. Same thing, not once was Mr. Diaz ever pushy toward us. At the end, we drove home with a brand new 2011 RAV4. Toyota Place truly has excellent customer service, beautiful facility with a kids area and overall just a stress free buying experience. I have purchased my cars in the past at South Coast Toyota and Tustin Toyota but I have never wrote any positive comments about those dealerships. I definitely recommend Toyota Place to anyone looking to purchase a car.


i bought a car from this dealer and they over charge me...

1
the blak rocker on 08/12/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

i bought a car from this dealer and they over charge me 1000 dolars for an alarm, i ask them what was that charge for and they told me that was allready in the price but when i check the contract was an extra i told them to take it off and that i want my money back but they didnt. they send me to kevin finance manager who sold me the alarm whit lies and all that he says is that the deal was made and can not do anything then he send me to ariel finance director who also lied to me and he also say that he can not do anything and he send me to sales manager luis i dont have his last name but he is a real bad person he does not treat the people with respect .all i can say is that stay alert on the contract because they try to get you in any way, and i hope they all have a brutal dead


I was very pleased of the customer service given by...

5
Meilaneeh08 on 07/12/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased of the customer service given by Toyota Place. The only down fall was that sale reps does not have name tag of any sort..it was would be nice to see the associates name while spending more time with each other..overall the dealership was great..


I had a great experience at Toyota Place. The customer...

5
jmuramoto on 07/08/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Toyota Place. The customer service was outstanding.They were very friendly and quick. I look forward to my next oil change:)


I went to this dealer twice, I didn't learn a lesson 1st...

1
ikaman on 06/24/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I went to this dealer twice, I didn't learn a lesson 1st time. Do you know their moto? "We say yes"; well, not really. They never accept any deal, MSRP is what you'll get. Unless you look like you can afford their price, they treat you like a fool. When I made an offer, the saleman went away for several minutes. Then he came back with a so-called managers-yes, apparently they have 5 managers(I called and went there twice, and everytime a different manager). Then they both lelt with some reasons (to get more info or check on price...) then came back saying no. they just wasting time; and everytime there's a different price with each personel (plus or minus couple hundred bucks). When I told them better deal from different dealer, they started bragging how those salemen lie. If you have money to spend, this is your place. I'm not, I went to a further dealer and save $3000 on a new camry 2011.


6-10-11 I saw a 2007 FJ Cruiser TRD Special Edition for...

4.5
dvlick on 06/17/2011

Customer Service: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

6-10-11 I saw a 2007 FJ Cruiser TRD Special Edition for sale. Thai brought it over to my office for me to test drive. I was working in Huntington Beach and he actually drove the car over for me to check out. I purchased it from him. He came back later that day with the paperwork. I signed it at my office and had a bluetooh installed. The car was then delivered to my house in Burbank. Although it arrived with an empty fuel tank, it was clean and everything looked nice. Later that day, I noticed that one of the tires seemed a little thin. I waited for Monday and called Thai to see if he would split the tire cost with me. He referred me to his manager, who never called me back. I left a message for Jennifer Boza, the customer rep. She called me back a day later and asked me to come to the dealership with the vehicle. I drove over there on Thrusday the 16th and spoke t oSam Chaalan who is the General Manager. I explaiend him hte situation and he had one of his guys geta tire tread gauge and we went to measure the tread depth of the tires. Sure enough I was correct and the tire in question was below the 4/32 tread that is legally allowed to be sold. I offered to split the cost of the tire with him, but he agreeed to pay the total cost of the tire. So on the 18th my truck goes into the tire guy to get 2 new tires and an alighnment and a break check. He says all I need to do is send him hte receipt and he will send me a check for $250.00 to cover it. We will see, but so far I am very happy with the way they took care of the issue and am confident that they will keep thier word. I would definetly buy another vehicle from them. I had a great experience and the peopel are very nice to work with.dvlickatatt.net


BEST! BEST! BEST PLACE to buy a car! I have had...

5
tiffanyjohnston on 04/28/2011

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

BEST! BEST! BEST PLACE to buy a car! I have had experience buying a car from Mossy Toyota here in San Diego and they are the absolute worst! In fact anywhere in San Diego sucks if you are looking to make a deal on a Certified PreOwned vehicle. Go to Toyota Place in Garden Grove!!! Where as the dealers in San diego don't care if they get you're business, these guys do. Not your typical "sleazy car salesman" come on. They are professional and friendly, they want your business, was totally worth the 87 miles that we had to drive to get there. I will never go anywhere else again, if you are a fan of local San Diego Toyota Dealers then you won't believe the treatment that you get at Toyota Place Garden Grove, its the difference between Motel 6 and The Plaza Hotel! I recommend this place to anyone who wants to get a great deal and great service. I dealt with Chris Olsen and Mike Castillo, and they were extremely professional, never talking down to me or my husband, unlike the San Diego Dealerships, they were interested in making us happy, without robbing us blind, overall I saved close to 4000. for an hour and 15 min. drive. I will never take my business anywhere else! If you live around L.A. check this place out! Ask for Chris Olsen and Mike Castillo, they got me into a 2010 Prius and saved me lots of $$$$ and know how to treat their customers!!!!Edit RemoveSend to a Friend Link to This Review


Wrong part installed, scratch wasn't fixed as promised,...

2
2dorksplayn on 03/28/2011

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

Wrong part installed, scratch wasn't fixed as promised, and interior was not cleaned as promised on first visit. Returned second time; correct part installed after arguing with parts department on regards of availability of part for my car, scratch touched up but overspray all over the inside on b-pillar did not realize until I got home because my wife picked up the car when I was at work. Don't have time to return for a third try. I bought interior cleaner and cleaned up the interior myself. Received three quotes for truck bed cover after was told they will not order me the factory one because not in their best interest. The three quotes received increased in price with each quote for the same cover (aftermarket which they carry). The third one was an insult. After they found out I was going to use a 20% off coupon (which they sent me for purchasing a car from them) they increased the price even more stating, and I quote "We can't sell it to you for that price because we will only make a profit of $5" so they raised to price to include a profit of $150.Wasn't going to write this but I emailed the GM (General Manager) with my concerns and a week have gone by and I have yet to hear anything. Not even a simple "sorry."Just wanted everyone to know what I went through. Check around before calling them for prices and if you have a coupon don't let them know until you pay otherwise you may receive the "VIP" treatment I got.If you bring your vehicle in for service make sure you pick it up in the daytime and look over your vehicle very carefully after repairs are done.


I expected to be notified when the service on my car was...

1
hungdle3969 on 03/27/2011

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

I expected to be notified when the service on my car was done but I was not. My 9 month old son and I waited for 2 hrs before realized the car was already done and parked in the parking lot. I came and asked adviser who wrote the the paperwork for me, he said just go to cashier and sign some paper then you are done. Also, in the work order, it had Car Wash but the car was not washed and no explanation. I tried to look for the adviser to understand why, I could not find him. I bought my car there so I wanted to have maintenance service there. Otherwise, I went to the dealer close my home and maybe I was treated better. This is unacceptable service which dealership management should fix it.


I have bought 3 cars (Solara, Vensa and Yaris) from...

4.8
RButera1 on 03/09/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have bought 3 cars (Solara, Vensa and Yaris) from Toyota Place of Garden Grove. I could not be happier! They always take good care of me. I did have one minor problem with a sales person and I went to the sales manager, who handled the problem, I will not go anywhere else to buy a new or used vehicle. If you want a great deal on great cars, go to Toyota Place. They will take great care of you and when you leave you will be happy.p.s. The service department is the best. When I go in for oil change, or anything else they get right on it and they give me the time it will be ready, and it is. Then they send a vehicle to pick me up.One thing I will say they are very up front with me. If they see some thing wrong, like when I had my wife,s Echo, they advised me regarding the proble. No pressure was used for me to have the work done,if was left up to me.


I had a great experience in the buying process of my...

5
shawn_nguyen82 on 02/05/2011

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience in the buying process of my first brand new vehicle at Toyota Place. I felt that Thai was very genuine in helping me find my dream truck. He did his best advocating my wants and needs to upper management so that I will get the most for the price that I paid. Thai catered to my every need and I did not feel pressured throught the entire process. Thank you Thai, and thank you Jenifer for making my first experience at Toyota Place a great experience. Shawn NguyenA new loyal and satisfied Toyota Place customer


Our vehicle was brought in for 2 types of recall work. ...

3.2
nonnaplusplus on 01/18/2011

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 4.0 Overall Experience: 3.0

Our vehicle was brought in for 2 types of recall work. When I went to pick it up after going to cashiering I couldn't get anyone's attention. There were several reps sitting in an office talking who I interrupted. When I went out to the car I noticed that the inside carpet was not clean as was stated in the floor mat recall letter would be done. The young man assisting me said he guessed that was because the vacuum was in another building. The recall clearly stated the car would be returned with interior carpet clean.


We bought a Camry at Toyota Place. My husband and I had a...

5
Peter Le on 12/24/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We bought a Camry at Toyota Place. My husband and I had a great experience with Mike Ta. He was very patient and helpful with us. We did not feel any pressure at all. I will recommend my family and friends to buy their future cars at Toyota Place. I want people to know that buying a car is a very easy process at Toyota Place.


The first gentleman was very knowledable about the three...

5
FVBruin on 12/08/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The first gentleman was very knowledable about the three levels of Highlanders that are offered and that we were interested in looking at. They didn't even ask for my license to let me test drive the car! Negotiation of price was not as painful as previous experiences. Very responsive to our needs.


Exellent and professional customer service . I drive...

5
gjreije on 11/26/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Exellent and professional customer service . I drive from the city of Rancho Cucamonmga to Toyota Place because of the customer service that I get from the general manager and his staff .I reffer all my friends and my family members to Toyota Place Dealership.


Informative and very helpful in the selection process of...

5
michaeljreije on 11/23/2010

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Informative and very helpful in the selection process of proper vehicle. I would/do recoomend anyone that's in the market for any type of car to visit the Toyota Place. Sam Chaalan has great control of the overall operation. He insures that we're comfortable, and very welcome. He is very accessible anytime anything is needed, and insures it is being done better than expected. Excellent salesmanship, product knowledge and service is the recipe for a very successful business. Keep up the great work. The only place we would ever buy a car from. We own 3 cars, and all of them are from your dealership as a result of what I listed above.


Jennie Lu was by far the most helpful sales person I've...

3.8
JaneDoe1985 on 11/22/2010

Customer Service: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

Jennie Lu was by far the most helpful sales person I've ever come acrossed with. She truly cares what is best for you as a customer, instead of pursuading you to buy something for her own advantage. Her boss, which I believe is Hector, was also awesome. They both absolutely know the meaning of CUSTOMER SERVICE.However, it is a shame that I had to come in contact with Lance. He is absolutely unprofessional and fake. For some reason, he started talking to me about the deal that I was trying to make and came up with a totally different payment plan then I was first told by both Jennie & Hector. When I stated that what they were doing was misleading, he replied, "No, its not. That's reality. Those numbers they gave you, are just numbers. What I'm telling you is the "deal". Everything he stated was with an attitude. Thank goodness Hector came back and reassured me that I was only to discuss the deal with him and not Lance. Otherwise, I would have walked out and Toyota Place would have lost a sale and a customer for life.Do yourself a favor and avoid him at all costs. Otherwise, you will leave Toyota Place with an overall bad impression. Hopefully someone in higher management realizes what kind of person is really is and realeases him to avoid scaring current and potential customers.


It was an excellent experience to purchase a car from the...

5
zboshra on 11/09/2010

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was an excellent experience to purchase a car from the Toyota Place Dealership. The sales person and all other employees were very friendly, very knowledgible and very helpful. The price of the car was excellent. I will recommend this dealership to all my friends.


I had a deal worked out with one of their sales staff....

2.3
laswyguy on 05/21/2010

Customer Service: 3.0 Friendliness: 3.0 Overall Experience: 1.0

I had a deal worked out with one of their sales staff. When I came in do sign the papers, the General manager killed the deal at the last minute. Luckily, I was able to find a better deal at another dealer. But I wasted 2 hours of my life for nothing.


I just got a new car from Toyota Place in Garden Grove...

5
mit on 12/30/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just got a new car from Toyota Place in Garden Grove and I have to say that it is a great dealership! The sales staff were all very friendly and enthusaistic and the the place is very nice and clean. I got a great deal! I don't normaly write comments about my experiences on web sites (about hotel stays, resturaunts - ect.) but I was reading a few negative reviews about this dealership (and positive ones) and I was motivated to share my experience with everyone! Toyota Place is outstanding!


I just bought a 2010 Venza from Toyota Place in Garden...

5
skcits on 12/19/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought a 2010 Venza from Toyota Place in Garden Grove and I must commend the staff... they were extremely helpful, they answered all of my questions, gave me a fair price, and every employee went out of their way to make my car buying experience as enjoyable s possible. The last three cars I purchased were from other dealerships and I can promise you I will never buy from any dealership other than Toyota Place ever again. If other dealerships failed you in the past try Toyota Place and you wont be disappointed.


I had a fine experience at Toyota Place. Buying a car is...

5
christineewoods on 09/21/2009

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a fine experience at Toyota Place. Buying a car is a long process, but over all I was very happy with my new car and the dealership. I had fun there. It's a beautiful store. I bought a new Camry. I love driving the car. I liked my salesperson. Car supply was low due to the clunkers sell-a-thon, they said. But I was able to find a car I love and they have more cars coming in everyday.


The salespeople here are very rude, if you can even find...

1
Unitedforce on 08/05/2009

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The salespeople here are very rude, if you can even find one to help you. They all generally discriminate everyone that comes in to look at cars unless you appear to be very wealthy. Don't expect on getting a car for less than MSRP here. They are will not deal prices nor are willing to match with other dealership prices and will simply tell to go there instead. Everyone I've encountered at this dealership seem very arrogant to the extent where it seems like they can get by without your business. You're better off going to another Toyota dealership to look for your perfect car. I went to one a little farther away and saved $8000 for the same car they offered me.


Called ahead time to see if they had a manual Yaris on...

2.2
whazoo on 07/06/2008

Customer Service: 3.0 Quality Of Work: 1.0 Friendliness: 3.0 Overall Experience: 2.0

Called ahead time to see if they had a manual Yaris on the lot to test drive. I was told "yes" and scheduled an appointment. I arrived at the lot only to find out they really didn't have it. I realize that cars can potentially sell within the hour before you arrive at the lot. However, it doesn't give me much confidence in a dealership when inventory is not updated for nearly 2 days. Then the sales rep continued to give me some bogus excuse, saying that they don't carry manual transmission cars, especially for the Yaris, because of "safety concerns"??? They don't want to attract the "wrong crowd" and have them poorly test drive their cars. Was this supposed to impress me? If you only cater to a certain group that drive AT cars, you are clearly dismissing people, like myself, who are respectable individuals with well-paying and stable jobs, who happen to like sticks. And not only that, you just contradicted yourself saying you don't carry manual cars when your inventory "clearly" showed that you did and you sell them!! And then, the sales rep continues this even further by asking me why I like to drive manuals instead of automatics? There really aren't any benefits over automatics anymore. Why even ask this? It's a personal preference. Perhaps this should have been the time for me to walk out, because they really didn't have what I wanted to look at. But for some crazy reason, I felt like I had to justify my time driving down there to test drive "something". So I calmly answered his lame questions and said I would be interested in the MT Corolla. Well, that also fell short, since the one car they had was in the showroom and the manager was not willing to let the sales rep move the car unless I wanted to "buy"... And so I left... wasting a good portion of my day and gas just to be there. I realize most dealerships are only concerned about the bottom line. But this is the first where I had called ahead to confirm but was given misinformation due to "outdated" inventory. Although the sales rep was friendly enough, he said some things which would easily offend any MT driver. I know it's not the manufacturer's fault, but if it's going to be this difficult to test drive a Toyota, I'll be looking at Honda or BMW, where my MT preference was not scrutized at all when I visited their dealerships.


Dealt with fleet/internet sales via email only and they...

1
tonyh316 on 04/02/2008

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Dealt with fleet/internet sales via email only and they were asking a ridiculous amount and they were very rude in emails. One email response I received was just a flat out "nope" answer.


I came to TofGG on friday after thanks giving. My family...

2
hoanghonmoi on 11/26/2007

Customer Service: 2.0 Quality Of Work: 2.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 2.0

I came to TofGG on friday after thanks giving. My family and I showed up there around 10AM. We were the first customer visit there. As I approach the door. Some sale guy saying out loud "let start the day". I met Phuong Tran who a Camry and Highlander. We're undecided what to get and also his quote was way higher than any dealer around. I politely ask for his business card and the guy didn't even bother to give us a the business car. He said just come back as for him. Three hour later. We came back there and ask for Phuong Tran. We wait for 10 minutes. The receiptionist nicely tell me go to the internet fleet department. I meet Frank, an internet fleet manager, who I introduce myself and detail information of the vehicle that I want. He gave me a quote $400 higher than previous dealer I went to. I negotiate for better deal and the guy didn't even care what I present. He walk out the room leaving me and his assistance there. Momment later he came back asking me where I got the quote. I told him the Longo Toyota in El Monte. He start bagging how the other dealer ship treat customer and cheat on them. At that moment, I cut him and ask if he willing to give the deal or not. But no, he discount $100 (what a joke). I would not recomment any to this dealer. They don't have much inventory. I went to Longo and got my car.


$24,988

Mileage: 40438

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: Sedan

City: Garden Grove, CA

Engine Type: V6

$20,988

Mileage: 38903

Color: WHITE

Transmission: Continuously Variable Automatic

Body Style: SUV

City: Garden Grove, CA

Engine Type: 6-Cylinder

$16,988

Mileage: 32839

Color: RED

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Garden Grove, CA

Engine Type: I4

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