Toyota of Seattle

nobody answers the phone in last few days and a month ago..

thought it was because of location change so I checked back today. all phone numbers DEAD...even worse it goes to Verizon wireless....ugggh...buying elsewhere..

service

Great service, incredibly friendly and helpful staff at all levels. Service bays so clean you could eat a meal comfortably there. Everything about my car that needed attention was carefully explained to me and I cannot recommend this more highly.

Really good services

We came down to purchased a new car on Aug 27, 2015. it been really good service when we first step into the front door. then the people in there doing their job so well to explain to us the type of car we want to buy it. it have a really good time with them.

Really impressed!

It has been quite some time since I had been to a Toyota service station. I was truly amazed at the level of service I received. From the moment I drove up, I was personally greeted and escorted to a clearly organized customer service area. I was in and out in less than 15 minutes, offered a shuttle back to work and pickup later. It was seamless. I received a phone call midday on the update of my car and picked it up that evening with the same seamless service. Well done.

Service department excellent customer service!

Thanks to the service department and John Parker for excellent customer service! John Really takes the time with his customers, he really cares. It feels great to have my Toyota Tacoma back on the road!

Great customer service and very reasonable price

When I was having issues with my Prius, they went above and beyond to figure out what the problem was. When the issue wasn't resolved at the end of a business day, they paid for me to have a (very fancy) rental car. The next day when I picked up my car, I was pleasantly surprised by the low cost. Great customer service. I'll be back (just hopefully not until my next schedule maintenance!).

Customers & Cars are both very complex

I usually deal with John Parker when I have my car serviced. I've used this shop exclusively since I bought the car there 3 years ago. I recently had an intermittent failure code problem and it took several visits to trace it down. I paid for the first visit and the next two visits I was not charged. I was able to talk with the shop technician directly and after much head scratching and sharing circumstances of the failure/fault event he finally was able to make the final repair. New generation vehicles are super complex yet very reliable. I feel if I treat my Toyota service shop as a partner rather than an adversary, my car runs better and will last longer.

New Location, BAD service

So these guys relocated to a new/bigger place next to a Mercedes dealership; expecting we would get a good experience. Boy were we wrong! They have this "one sticker" philosophy - it's either take it, or leave it. Really guys? You let 2 buyers here with CASH ON HAND walk away because you did not want to even negotiate; not even for a penny? Glad we went to another dealership and found the same (better) car on OUR TERMS. We are never going back there regardless how nice the place looks.Tip for Toyota of Seattle : The customer ALWAYS have the last say. "Money talks...BS walks". You jerks missed out on 2 potential loyal customers.

LOST MY KEYS

The lost my car keys and were hardly apologetic. They provided a rental car (by provided, I mean I had to go to the rental place a 10 minute walk away - though I was "lucky" in that one of their guys happened to be returning a rental otherwise they offered no way to get there but walk) and then found my keys and I got an automated call literally 20 minutes before close - no time to go back and get my car. Had to arrange kid pickups with friends and then took me an hour and a half to go through the motions the following morning. I got a "sorry" and nothing else for all my inconvenience. You get what you pay for - it is cheap/free servicing.

Terrible service experience

1 problem 3 visits and a terrible experience some of the worst customer service I have ever had avoid at all costs. Brought my car in to get the brakes fixed was told everything was fine even though there was cleat some grinding. Came back again 3 Wes same problem need new rotar and brake pads. Don't ever come here.

4 Runner

Love my 4Runner, on my third. My 92 and 2000 were great, and my 09 is there now getting it's 50k service, loving is so far. Feedback, 2 design errors I feel. Why would they move the tail pipe to the back, so it comes in the back window. My last 2, the pipe was behind the tire. 4Runner is the only one I know of where the back window goes down, nice to drive with front windows up and min road noise. Lastly, when I go from heat to defrost, it turns to cold air, unlike my previous 2. In winter, that means the inside of the car is usually cold, as you have defrost on over 1/2 the time. Otherwise, I love Toyota, and the service is always great. cheers, michael

Left with an unrepaired new car

After signing I walked out to my brand new highlander and the 3rd row seat was broken and wouldn't go down. The door also chatters like it is loose whenever driven. After taking it to this dealership over a dozen times to try to get it fixed I finally asked them to repurchase my car. What do they offer me? Kelly Blue Book trade in value (!?) and a new vehicle at slightly under MSRP and obviously a much higher payment. Despite all the promises of customer satisfaction when it came down to it all this dealership and their management were only interested in making MORE profit off of a customer who had patiently waited for months for them to remedy flaws in a new car that literally was broken before it was even driven off of the lot. Couldn't be more disappointed in a lack of actually standing behind their cars and being honorable when they couldn't fix manufacturing flaws in a vehicle they sold.

wasted my Sunday

Tried to iron out the details BEFORE I drove an hour to get there...I asked AHEAD OF TIME, if they had room in their sale to offer me a fair trade-in...Got no answer until I was there...Then, "no"...Tried to secure a lease, instead...Not sure if that's the way I need to go...Left disappointed and TIRED...Typical car sales run-around, I felt...sorry I went

Lots of Choices

They have lots of car choices. They have new and used cars to pick from. Also, they have different colors and price range to pick. Their Customer Service is very good. Sales people are knowledgeable.

Have been going here since we bought our Hybrid. Every...

Have been going here since we bought our Hybrid. Every time we take our car there leave with high blood sugar. front desk folks Seattle freeze, you make appointment and come back after hours and nothing is done. Then they do not offer any sort of apology or reason why something was not done. I do not recommend this place at all.

I recently purchased my new Prius from Toyota of Seattle...

I recently purchased my new Prius from Toyota of Seattle through their Internet Department. Monica and Mike were a pleasure to deal with. It was a much better experience than I had anticipated based off my previous buying experiences. From start to finish they were up front and honest.

Prius Purchase

The people from Magic were wonderful. Very simple to buy a Prius from. I tried with dealer in downtown seattle but they just gave me the run around!

Awesome!

I recently leased a Camry from Toyota of seattle and let me tell you - I couldn't be happier. The entire process from helping me get the right car for my needs and budget to the final paperwork was easier than I ever imagined. The sales people and finance guy were super friendly and knowledgeable to boot! Thank you, Toyota of Seattle, for a truly exceptional experience!

Great Service

I have leased two cars from Toyota of Seattle and had all of my service performed there. They provide excellent customer service. I was assisted with the second lease by Joyce Kroeger who was extremely diligent in following through the process. I recommend Toyota of Seattle as an excellent car dealership.

Great Sales Experience

Debby Manny from Toyota of Seattle was a pleasure to work with. I worked with her in person, on the phone, and by email. She answered all of my questions completely and immediately, showed me all of the numbers up front, and made me feel very confident about buying a car from her. I visited five other dealers in Seattle, but this was the only I found where I could buy a car with no games, no manipulation and no frustration. I highly recommend shopping at Toyota of Seattle, especially with Debby Manny on the sales team there.

Great Car Shopping Experience!

Debby Manny from Toyota of Seattle was a pleasure to work with. I worked with her in person, on the phone, and by email. She answered all of my questions completely and immediately, showed me all of the numbers up front, and made me feel very confident about buying a car from her. I visited five other dealers in Seattle, but this was the only I found where I could buy a car with no games, no manipulation and no frustration. I highly recommend shopping at Toyota of Seattle, especially with Debby Manny on the sales team there.

Buying experience

Simple and easy process. However, I came in knowing EXACTLY what I wanted with the OUT THE DOOR PRICE. I did all the negotiating BEFOREHAND.

Wonderful experience!

This was my first time shopping for a brand new car. Toyota of Seattle was my first stop. I worked with Debby Manny on finding the right car for me. Prior to coming into the dealership I had my eye set on the perfect car that they had on their lot. Debby made this experience very welcoming and smooth. She definitely exceeded all customer satisfaction. She showed me different cars that may fit my needs. In the end I got the car that I originally came in for, striking a great deal! This dealership is definitely about making customers happy! I would definitely recommend this place to everyone! I am glad this was my first and last stop. Thanks Toyota of Seattle for your business, I was very pleased with your service!

Poor sales tactics

Called to ask about a price on a Lexus. Asked if they would consider an offer and told them what I could afford. The salesman treated me like I was crazy and told me if I was serious I would have to drive in and talk with the sales manager. I told the sales person that I live over 60 miles away and didn't want to make the trip if they didn't have room to come down or even come close. The salesman said he couldn't help me. Very indicative of a high pressure sales environment that I avoid.

The reasons why I have given a very poor rating to Toyota...

The reasons why I have given a very poor rating to Toyota of Seattle is because it was not up front about what it would charge for servicing my Tacoma pickup truck and because it made no honest attempt to resolve my complaint.Toyota of Seattles service advisor, John Parker, was fine when we met & wanted my business regarding my 2005 Tacomas failure of WAs emission test. The test results specified what the problem was and why my truck had failed the test. Only after I paid the bill & later reviewed it did I learn of some of the charges Id be responsible for - an undisclosed (unless it was in the fine print somewhere) $139.95 inspection and testing charge and the amount of Toyota of Seattle's labor charge for the work. All totaled, over $400 including tax. I had trusted Toyota of Seattle to be fair and up front. Not so.I called Parker after I reviewed the bill. He called back; said hed look into it & call me. No followup call from Parker. I called 2 more times. No followup calls from Parker. Not hearing from Parker I e-mailed the details of my experience to Toyota of Seattle and Elizabeth (apparently Toyota of Seattles service manager). Elizabeth replied & in her e-mail asked: What did you expect to pay for this Service? Not realizing her question was merely rhetorical, a statement not a real question, I replied thinking there would be some response and perhaps an adjustment of the bill. She never replied or called. Any genuine attempt by Parker, Elizabeth & Toyota of Seattle to resolve the issue - not good, not good at all; a waste of time and effort.I dont recommend Toyota of Seattle & will in fact tell everyone about my bad experience.J. Jones

Thomas is a frigging liar and pushy beyond belief. Said...

Thomas is a frigging liar and pushy beyond belief. Said he owned a Prius and he does not. Told me he has a wife and kids, no. Everyhting out of his mouth was a damn lie. Dont trust this guy with his slicked back hair. He would not answer my questions, just kept badgering me and my wife. Kept saying "do you follow me? Do you follow me? This car is a great car, I won one, my wife and kids love it."" lie lie lie. Then they brought another guy over, Tea?, not sure of spelling. Hammered us and we left. I will nefver go there. Ripped apart our trade, told us it would cost them 1500 in serivce to get the car ready. Stay away.

Unbelievable...had the exact car, color, make and model...

Unbelievable...had the exact car, color, make and model picked out, with money in hand and kept getting the run around, unreturned phone calls, promises to call in 15 minutes (which never happened), late return voice mails left with wrong numbers (they don't know their own number? come on....) and fictitious last names, --I'm not kidding. This happened over the course of two days, I finally just said kill the deal and they didn't care. Left a voice mail for the general manager, no response. I can only guess they are not interested in selling on the Costco program, which is what I called about. Either way, RUN don't walk from these clowns.

Lin Loya the sales manager is dishonest. He plays games....

Lin Loya the sales manager is dishonest. He plays games.I had everything in writting before I arrived...quote for the car total cost and everything. He told me to come on down pay and I would be out the door with my new car....I was working with him because I could not get the says people to respond...Cash for Clunkers law made things busy for all the car dealers...so be it.So I walk in at 9 am while he talking to his sales staff...telling them what to say about why the cash for clunker law means they can get more money from customers. Really this is the government that is doing this not them....After hearing that I should have been concerned...forshadowing.He then charges me 1000 more than I have been quoted. Now some of this was for options...so Ok I get that...they are not options I wanted but they do cost money. the other 700? that is because he said the car is now scarce because of the clunker law so he can charge me more. Scarce in 3 days? come on...He lied when he said come down and pick up the car everything is ready...I confirmed the price over the phone with the sales person. Same as I was quoted via e-mail.(one other thing Toyota was giving a slightly larger rebate than when I got the quote...he mention that as well when telling me too bad that we got you...)This is great dealer game...he had me stuck...do I walk out or do I get cheated....I got cheated and really hate myself for it...It was a new car for my wife...so...Lin Loya is a cheat....beware!!!!!