Toyota of Santa Cruz

Used car purchase

Very enjoyable, friendly, knowledgeable, helpful. Nice surroundings. Lots of vehicle choices to see. Multiple financing options, very good warranty offer, though we did not purchase

Great service

Followed through on all promises. No pressure and got me in and out quickly.I will buy/lease my next car from these guys.

continued satisfaction

Prompt, efficient service. I am completely satisfied as usual. We have been Toyota of Santa Cruz customers for over 30 years. PS: Thank you for the car wash

Excellent service!

My wife and I had a pleasant car buying experience. No sales pressure and hassle free. Dylan the sales rep was extremely helpful in getting the car that my wife wanted. I have actually dealt with Dylan previously when purchasing another Toyota which is why we asked for him this time

Very good new car buying experience

The Sales Consultant I worked with, Michael Drain, was exceptional. I've bought new and used cars for 30 years and this is the very first time it was a pleasant experience. Mr. Drain is definitely an asset to your dealership and I will be recommending him and your dealership to anyone looking to purchase a Toyota.

great service

Making the appointment was easy. Dropping my car off and talking with the ASM was painless. They had my car done when I requested it.

Good service and low stress

My experience with Toyota Capitola was good. I came back two weeks after my initial visit to see the same sales associate, Donald or "Kiwi" when I was ready to commit because he was very knowledgeable, friendly, and did not pressure me into making a decision. The building is full of friendly people in a low stress environment.

Excellent Customer Service!

Great customer service, you guys went the extra mile to make it work for us and helped us get the car we wanted!

Excellent

Jim Davis thorough, communicative, and helpful. Transaction was efficient and delivery timely. This dealership excels with service as well. Outstanding work.

Good service

The service was fine in Capitola, but the shuttle service was somewhat slow, taking up a good part of the day.

Great service

I worked with Bob W. and JP, they were amazing and got the job done! I appreciate both of them for the hard work they put in to get me the best deal. Will definitely recommend them to friends and family!

Purchase new 4 Runner SR5

very personable sales rep and very knowledgeable. very patient and informative. took time to answer any of our questions. made us feel comfortable and assured that we should feel free to contact him with any question and /or concern. very pleasant experience!

Service Department Rocks!

Friendliness of staff and speed of service are top of the line. I haven't had any repairs on a Toyota in years because I keep up with the maintenance. This is my 4th Toyota.

Excellent job Toyotal of Santa Cruz!

Very friendly, helpful, responsive people. Every time I go there, people go out of there way to tend to my needs. I always feel noticed and taken care of.

Great

Great all around service. No issues. Everything was as described and done in a timely manner. Happy to take my car back

great service

Service was done really quick. I have back and knee problems and I told Mikeel about it and he said I could lie down flat in the kids room. It was very sweet and compassionate.

Recall repair and service

Very nice facilities and friendly service reps. And the coffee is good too. Now if they could just add a couple of snacks...

Great salesperson, clean facility, nice amenities

Our salesperson, Dylan Shay, was fantastic. Very knowledgeable and very responsive. He's an asset to your company. Also liked the nice clean facility of the dealership and the amenities, as well as the easy highway access

Capitola Toyota

I always prefer working with Adam. He is kind, patient and professionally thorough when explaining the comprehensive particulars of my car

Great Service

My service advisor, Chelsea Ramponi, provided excellent service -- I am very impressed with her knowledge, professionalism and concern for her clients.

Not just a car but a client.

I was met by a friendly person as soon as I parked. He guided and helped me. I was later haviNguyen to wait a little to be served when my truck was going to be serviced, and the guy organising the one lane next to me came up to me explaining he wasn't ignoring me, but that he wasn't dealing with my lane. The guy who did deal with my lane, 30 000 miles +, was very friendly, nice and had great people skills. There was a waiting area, with coffee and tea. Overall I felt taken care of and valued as a customer, and not just someone who dropped their car off.

Easy Maintenence Appointment

Nobody tried to sell us anything prematurely, such as new brake pads or tires. Clean facilities, coffee and tea available, nice people.

Recall Service

Service completed within the time frame specified, but it took too long to get the parts. filler. filler. filler. filler. filler.

Great Service

Fast, easy, shuttle service was great. Mike, who I dealt with made it easy and almost painless. They greet you when you first pull up, friendly as always!

Efficient and on time service

The service was on time, very friendly and helpful staff AND the car was washed. I find it a pleasant place to wait for my car - Thank you!

Nail discovered in tire while on a road trip.....

The dealership had an opening and took me right away for anOil change. The discovered my front tire had a nail in it and Repaired this for me because of their safety checks. I love myToyota and I have always had my service done at their dealerships. I was traveling from Santa Cruz to Santa BarbaraSo this experience was excellence!!! Special thanks goes toBruce Macrorie of Santa Cruz.

Great service

The service was quick and very informative. The service advisor went over the details of my vehicle and answered all my questions.

Great Service

Kelly O'Neal was extremely helpful in handling my insurance claim to fix my car. Her communication throughout the entire ordeal made me feel confident in her and Toyota's ability to care for my car and get it back to me in the least amount of time possible. In addition to that, when my car required extra servicing after picking it up, Kelly ensured that everything was handled in a timely fashion. Kelly's professionalism and aplomb made me feel confident that my car was being well-cared for. I will definitely return for service on my car.

I'd go back

Efficient, courteous, quality service.A little too much shuffling around on the phone in order to order tires and schedule service.

Great service

I had a flat tire and was driving on the spare. I went to the dealer thinking I needed to buy a new tire. Steve was very helpful and asked to see the flat. It only needed a repair and I could keep the old tire. Chelsea did all the paperwork. It cost 19, they filled some windshield wiper fluid and I was out within half an hour. So helpful and courteous.

LOVE THIS PLACE!!!

Fast , Friendly, Courteous, Comfortable. The staff is simply wonderful, and the repairs are always top notch. Everyone you meet seems happy to be working there.

Great Serive

The professionalism of the service advisor. Car was also serviced in a timely manner. In addition, Appointment was easy to make.

Great experience

I liked of sales guy dylan. He was awsome. I was in touch with him over the phone before we made the drive to santa cruz from paso robles. He was professional, fair, and made our experience as easy as possible. I was pre approved for financing but he actually found me a better interest rate with another credit union. So I loved that!

Excellent service department, start to finish

Everyone there was courteous and helpful from the moment my car rolled in to when the shuttle driver appeared at my house 20 minutes before closing time. Jim Maratinez made the situation with my car very clear/understandable and followed through with me at each step of the way. In retrospect yesterday, I was thinking that I'd recommend this dealership to a friend who's in the market to buy or lease a car, and that one of the reasons I'd mention is the quality of the service in their repair department.

Express service

Service advisor greeted me quickly, lobby w/free internet, coffee and service completed in 100 minutes. I will definitely be back.

Great service

Easy to make appt for service call; Liked the telephone call reminder the day before the appt; quick response of service person to meet with me when I arrived and quick repair work. Nice, comfortable waiting area.

Excellent sales in attitude and knowledge

The sales person, Bob, explained well enough about the car so we made a decision to buy, although it was far beyond our budget.

Great Service Dept

Your customer service staff at the dealer are kind, thorough, considerate, patient with my many questions, prompt, and always on-time. I bought my 2013 Prius V from them and have always depended on them for my service requirements. I've never been disappointed- they're the best!

Convenient curtious service

Convenient curtious service. It's easy to get an appointment whenever I need it and get my car bank in an hour

Purchase

Everyone was very helpful a a a a a a a a a a a a a a a a a a

Great service.

Kelly did a great job. She was thorough and courteous. The service was carried out in a timely and convenient manner.

Great Service

I could make an appointment. Offered shuttle service, which I used. Kept me up to date on progress of work, and explained my options clearly. Very professional.

A superb buying experience

Glen Rasmussen provided knowledgeable and honest information about the car and our options. Jason Park expertly steered us through the financial and licensing elements. We would highly recommend them to others interested in buying a car.

Great service

Service was quick and done right. The facilities were also well designed And very clean. The staff was also very professional.

Great Service

My Service Advisor, Jim Martinez, did an excellent job.He kept me informed about the charges and status of thework throughout the day.

Clean facilities

Smooth process from beginning to completion of service. Setting an appointment is easy. People in the service department are ethical and professional.

Great service

On time and knowable and helpful to all my questions. The service was explained and done at a timely maters.

Great service

Chelsea was extremely helpful. She made me aware of items I will need to replace in the near future and gave me a cost breakdown so I could plan accordingly. Service like this is one of the reasons I will be coming back.

Great experience

Everyone was friendly and helpful, I dealt with Donald "kiwi" Taylor, he was GREAT answered all my questions and was available to be contacted at any time, was very patient with me as i was a first time buyer. He was very friendly and funny which made my experience that much better, when it came to the truck he was able to help me find what i was looking for (color, body style, and interior) even when it wasn't at their car lot. The sales manager Chuck was also very helpful, he really broke down the information for me and help me understand the various details and Jason the business manager made all the final paperwork smooth and easy. Overall everything was great!

Great service, forgot car wash

Staff was friendly and accommodating. Asked if I wanted complimentary car wash after car's service. Called promptly once service was completed. Check out was quick. 4/5 stars because the car wasn't washed like they said it would be.

Great Service!!

Jim Davis & Robin Steinberg were excellent with me. It was a very hectic day for me and they went above and beyond to make I easy for me.

Air bag recall replaced

Customer service is great, very prompt and helpful. Pleasant personal even at 7am. Calls from the service rep for thoughtful and got the repairs done in short time

Staff Appreciation

Tanya was a huge help with making (and changing) my appointment, taking in-depth notes and ensuring that everything would be taken care of, even when I chose to night-drop.Adam always makes himself readily available to answer questions, give usefuladvice and expedite the check-out process.Staff is overall very competent, friendly and helpful.

eysee

Alex was knowledgeable, helpful, efficient, friendly, sure of the product. Love the new building. Love the vehicle. Very easy and non-stressful.

Intake Attendant was FANTASTIC

The attendant that serviced me was fantastic. He explained everything thoroughly, was respectful and had a great attitude.The service was great, but the Air Conditioner broke the day after I brought the car home. I am sure they will refix it.

Friendly Professional people

I was met promptly at the service center. The people remembered my car and what needed to be done. They explained it fully and clearly. I was not surprised by the cost of the repair, because they had reviewed this with me. They were professional in manner and appearance, while being very friendly.

Great job

Quick and easy. Gave me a ride early and picked me up just when i needed. Clean, well lit service department

Quick repair on recall

The woman I spoke when I called about the recall was professional and immediately fit me into the schedule. The nigh drop-off was easy. The man who helped me when I picked up my car was very friendly and helpful. Excellent service all around.

Routine service well done and timely

The Service Team worked me into the lineup for routine maintenance even though I was not on the list, and the service technicians finished early.

Great service

Prompt friendly service. Went over the cost ahead of time--75,000 check up. All agents were patient and explained things in detail.

great service

Very helpful and professional service person. He carefully listened to me describe the problem. I have nothing more more more to say. Don't make me use 20 words.

Thorough and FAST!

I really appreciate how thorough, yet fast, they are with my services. My service writer, Brenda Martinez, is an outstanding employee. She really 'knows her stuff,' and explained everything in such a way that I could really comprehend. (Brenda would make an excellent staff trainer, by the way, in my opinion.)

Great service, on time and no surprises.

Helpful service advisor and service completed on time. Nice waiting facilities and no pressure from sales people. Trust that I'm getting correct parts and trained professionals.

Excellent service

Excellent service, from the time I parked my car up to the time I got my car back, and my next appt is pre scheduled already.

Great service, great people

Everyone is prompt, friendly and the job gets done right. The environment is comfortable for waiting also. I feel I can trust my car will always come back in good shape, something I don't have to worry about.

Tundra Service

Prompt and professional! Nice facility, good place to get some work done on laptop while waiting. Good, free internet connection and coffee, workstation with power.

Toyota Santa Cruz

Julie Frugoli and Michael Drain went above and beyond to make buying a car easy and simple. The process was smooth and effortless.

Best customer service ever!

I had AMAZING customer service from Chelsea R. From the first contact on the phone to the moment I left the service department. She made me feel like I was the only person she had to help that day even though the lobby was packed with people waiting for their cars to be serviced. She even walked me to the bathroom at the end. Also, Steve V. looked at my outed head lights, did a quick fuse test, popped in new bulbs and had me out in under and hour. AN HOUR! I believe he is even the manager. I seriously heart Toyota. I've been driving a Toyota since 2003 and still own both cars I bought from Santa Cruz Toyota. I doubt I will ever buy a different brand of car (but the way things are going, I may never need a new car.). Thanks Chelsea and Steve, you're the best! ps. Thanks for the coffee too.

Fantastic experience

Very friendly and fast! Fantastic experience! Thank you for a seamless experience from start to finish. Definitely coming back here for our next car.

Best first car buying experience

I felt like a was in the hands of someone who really cared about me and my car buying experience. I completely trusted the staff to be honest and look out for my best interests. It was my first car buying experience and it was awesome. I would come back to Toyota SC or recommend to a friend interested in buying without a doubt.

Excellent Service

Everyone is kind, helplful, and very attentive. Fabulous service, made a bad situation of having to buy a new car into a great experience. Everyone seems to go above and beyond for the customers.

Great service

Employees display a friendly professional manner. They were very curtious and there wasn't too long of a wait time. I will definitely come back.

Very Good 30000 mile checkup.

Quick efficient service. On time. Everyone I had contact with very pleasant and professional. Will have all work needed in future done there. This was a 30000 mile review . No work needed to be done.

Customer Service

Communication with Toyota of Santa Cruz is good and there is no overselling of needs for the car. I had quick scheduling for appointment.

Amazing People! Great follow up !

I always love dealing with Mark Schultz! Did I mention that I drive all the way from San Jose to get my car serviced here? He makes me feel like family!

Great service

Mark Shultz's customer service was excellent. I liked that he called with a status update and got the repair done quickly!

Express Service

I thought I booked on line but when I got there they did not have me in their books. It was no problem they took me anyway.

Great service

Everyone we dealt with was professional, very friendly, and helpful. In addition, the work was completed on time and efficiently.

Good job

Efficient, quick: courteous, thankyou very much, I appreciate everything you did to make for a pleasant experience and not too much wait...

same great service,nice new building

fast service,car was in and out nice waiting area,tv to watch in waiting area, helpful service rep. no waiting for car to be worked on.

Friendly service & comfortable waiting area

The staff were friendly and professional. Also, the bathrooms are nicer and cleaner than 90% of the restaurants in this area. The waiting area is very comfortable and it was nice to pass the time with a cup of complimentary coffee. It seemed to take exactly how long it should have to get my car serviced.

Excellent care

My contact was with Chelsea Rampone and her service was excellent. Explained my situation and options in concise detail and was helpful and friendly throughout

Friendly, helpful, knowledgeable, Adam rocks!!

Friendly helpful, knowledgeable. Adam rocks the service department! Fast turn around and all done at a very fair price. Great shuttle service.

Efficient, friendly, well staffed, clean facility

My experience was very efficient, friendly, and all my questions were explained by Mike C. A very good experience. Well worth driving 30 miles for service

Bad experience gone Good

The scheduler messed up my appointment, but Juan turned it around and made a possible bad experience a good one. it was not his responsibility.

great services, great facility, great people

Salesman were straight forward and to the point, they helped me with any questions i had and were very nice.

Nice dealership, professional experience.

Good communication & pleasant interactions with all staff that I talked to, from setting my initial appointment, to getting into a complimentary rental, to picking up my freshly washed car!

My experience

The staff was extremely friendly and helpful in their explanations. The service was timely and informative.The wait area was clean and comfortable.

Great advisor

Terry Black is the most knowledgeable service person I have ever worked with. He is very concerned with his customers and with us getting good information and service at a reasonable price.

Quick, Thorough, Good Value

Mark Schultz my service advisor was over the top. He kept me up to date and stayed late when I got caught in traffic and showed up 25 minutes after closing time.

AWESOME and expedient service

Easy check-in. Courteous staff. Fresh coffee and bathrooms are very clean. Mark was assisting me at checkout and was very concerned that my tires needed replacing. He made me promise to get new ones immediately which I did the very same day. He went above and beyond professionally and I very much appreciated and respect that. I will be back!

Excellent Service

Mark Shultz! He's why I come to Toyota of SC. He's the ultimate in service providers! I followed him from Subaru! He's exceptional!

Great Service

Very prompt service, friendly and well trained staff, nice waiting area, knowledgeable staff, upgraded facility really organized well. Recommended highly!

very efficient service. Beautiful showrooms.

Everyone was super friendly and on time for my appointment.The price of the service was even less than I expected.I drank coffee and watched tv and bought Beany Babies andhad a good time. I love my Toyota and feel safe in it.l

Amazing service

Chelsea was extremely helpful and kind. Every time I take my car in for service I go to her because she provides amazing customer service.

Very nice facility

enjoyed working with Mikell. Clean comfortable waiting areaKelly is also a service rep that we enjoy working with.Like your seven day a week availability

First Time Car Buyer

We stopped by on a busy weekend (Labor Day) and they had some pretty great deals going on. We were able to walk around and look at different cars on our own pace. I liked the fact that a salesperson was not following us around and we could go to them when we were ready. Walked out as a new car owner on the same day.

Excellent customer service

Brenda took the time to listen to my concerns, explained what the service would entail, what my options were, made recommendations based on safety. And she made it all work within my budget!

Safety check always so appreciated

Helpful and friendly and thorough service. Kelly was very helpful, explained everything. I am appreciative of the safety check whenever I take car in.

Great sales combo!

Quick and friendly, I went to Toyota of Santa cruz with the intent to buy the truck I wanted. I was shown the truck by Alex immediately, and test driving it right after the feature walk through. I drove it home within 2 hours. For a speedy packed labor day, that's hella fast! Between the salesman, the director, the finance guy, they had me approved and the door in time did lunch. Very gray buying experience and I'm loving my new 1794 Edition Toyota Tundra!!! :)

Mixed review

Overall, the service was excellent. The service person who worked with me was extremely courteous, informative, and helpful. He even went out of his way to provide benches for myself and other customers who were waiting for the shuttle to arrive. The shuttle driver was also very courteous and helpful.

Great experience, very happy with my purchase

This was my first experience purchasing a vehicle without my husband being present. Because of this situation, I was very happy that Robin was sent out to help me with my purchase. I felt very comfortable dealing with a female. She was very accommodating and listened to my concerns and requests. The entire process was a good experience and I would not hesitate to do this again on my own.

Great Service Staff

I was able to get the service person I'd requested, even though they forgot to assign my service with them.

Great Service

Efficient, friendly and very professional. Everyone was so nice. Thank you!I like the fast service and the friendly staff. great job!

Great service

Friendly and good service in a timely manner. I'm very satisfied. A clean facility and comfortable customer waiting area. Thank you...

Easy, quick and NO STRESS deal!!!

I prearranged via email the type of vehicle I was shopping for, which had been set aside with the few accessories I wanted prior to my arrival. Negotiations were NO STRESS and upfront with lease / purchase options. We were able to reach a reasonable deal, with little back and forth. The car was ready upon my return from lunch and the finance paperwork went very smoothly and was rather quick; with a thorough review at each required signature. No hidden costs and/or surprises of a payment increase at signing ................. This dealership is less aggressive, pushy and un-regarding then Sunnyvale (very rude) and Stevens Creek Toyota (don't have time for you); which is why I drove the extra 45 mins. to purchase my vehicle from them. Ask for Bob when you get there and he will connect you with Doug for a smooth / easy negotiation :)

Friendly staff

Friendly staff, but long wait times. Explanation of car's operation good. No high pressure to get extended warranty, but objected to the theft protection program fee.

evrythings great

The salesmen and how efficient they were. They were very helpful and friendly. They made buying a car very easy.

Great service

my service advisor was very freindly and informative. She gave me some tips for my next service that will be helpfull.

Service

Mark Schultz is very service oriented and professional. He is thorough and informative. His customer service is excellent. He is personable and professional

Service Department Open 7 days a week!

Great communication at every step from our service rep. and open service is open seven days a week. Also, offer courtesy shuttle to and from the facility.

Great service

All was good . The sales man and managers where very good and helpful . I was in and out of there in a flash

sales review

My salesman Bob was knowledgable about the Toyota cars; he answered all my questions; he listened to my preferences in a new car. I have owned three previous Toyota's and have driven them each for 200,000. Bob was direct and clear.Question: What sales tax bracket do you use? Santa Cruz County or the area where the client lives.? I feel I would have liked to have a line by line itemiztion as to how the FINAL cost was calculated as it is over whelming for a buyer to follow all the costs ie: cost, add on costs then sub total,less credits and discounts.

Great help

They are always awesome! Very helpful and prompt! I love how customer-oriented they are! I will continue to use them and recommend to the others!

Toyota Prius buying experience at Toyota Santa Cruz

Sales man Jim Davis is extremely honest, trustworthy, followed up and offered all the discounts that Toyota is offering. Most of my dealings was done via email. Finance person is also excellent. I would certainly recommend my friends to talk to Jim Davis before they purchase Toyota.

Truly exceptional service!!

It was a painless and comfortable buying experience from beginning to end. I never felt as though I was being pushed into anything I didn't want, and my options were clearly explained. The atmosphere and environment is very casual and non salesy, I couldn't be more pleased with my buying experience.

Fun new car

Purchased through a Broker and Toyota & WScion of Santa Cruz.Car is what I ordered and got it real fast.

Great service! Trusted Service people! Thanks!

Working with Jim Martinez was incredible. My daughter had a major engine problem with her 2007 Rav. The engine oil consumption was very high. Jim not only came in to meet with us on his day off, he worked to identify the problem, coordinated the oil consumption test, managed the outcomes when the vehicle failed, and made the sure the vehicle's engine was then repaired quickly and accurately per the Warranty Enhancement program. He and his Sales Mgr, Steve Voller worked directly with Toyota to coordinate the details specific to her situation and needs, and Jim made sure the work was done the following week, again on his days off. Jim is a superstar in our book and Steve is a great manager for support and empowers his people to do the incredible job they do. Thanks to Jim, Caitlin, a doctoral candidate at UCSC, was able to stay on schedule with her research that took her to AZ for four months. When she returns to Santa Cruz she will have all her work done at Toyota of Santa Cruz. And, because of the awesome experience with Jim and Co, and the support from Toyota, she is a customer for life, as are my wife and I here in Minnesota.

Best in bat area

Very clear in sale, I find price best in the area. Mr Dylan and Jim helped me in closing my sale. They are the best.

Great service

I like working with Mikell Johnson. I trust him. The work is done as scheduled and usually in the timeframe desired.

Great service

Everyone was very nice and accommodating. The process was simple and very low pressure. I would definitely recommend this location to family and friends.

Don't know what you mean here. See my review

Everyone was friendly and skilled at their job. It was made clear to me what to expect in terms of service, timing and pricing.

Service plus maintenance

I was offered a loaner since I had to leave my car overnight for a radiator replacement and new brakes. They did not have the radiator in stock but the car was ready the next day as advised.

Great service team

Great speed, comfort, and explanations by the service manager. Great speed, comfort, and explanations by the service manager. Great speed, comfort, and explanations by the service manager.

Excellent Customer Service

The service representative listened to my thoughts about my service needs, she summarized what would be done, and she arranged to have a recall issue handled on the same day. She was clear and friendly.

Great customer service

Everyone was very friendly and made the process so easy. I had not bought a new vehicle in a long time. I highly recommend this dealership.

Great servide

The service is good, polite, informative and effective. I had 75k servics + front brake replacement. I miss that they don't wash our cars afterward.

Best car buying experience I've ever had! :-)

Glen Rasmussen, Direct Sales Manager, helped narrow down my choices, based on my criteria. Then before I showed up he was prepared with satifactory vehicles to view and test drive. Glen set expectations well concerning paper work and wait times. The finance officer was efficient and listened well to what I wanted along with what I did not want. Good job Santa Cruz Toyota.

Great Service

Jimmy Martinez was very personable courteous and very helpful would recommend Toyota of Santa Cruz to family and friends and would definately return.

Great Experience

Michael was friendly, professional and wasn't pushy at all. He asked questions, guided me to the car he felt would best suit my needs and told me why. He went over the car thoroughly explaining the features and how everything worked. I especially appreciated that he explained what was going to happen at each step in the purchasing process as it was happening.

Service

Kelly was wonderful and helpful. Scott the driver of the shuttle was also fantastic. I always encounter such great people!

No Pressure

I felt that the agents were helpful and not just pushy sales people. They were aware I was from out of town and made sure I didn't have to wait on arrival to view the vehicle I was there to look at.

Excellent service quality

Thorough inspection and diagnosis. Ease of drop of and pick up. Service tech who fixed cruise control and Jim Martinez were outstanding.

Adam at Toyota Santa Cruz Delivers!

Adam West is the Best - You know we wont go to anyone else! You can count on Adam to get the job done.

Best Deal

Glen Rasmussen was incredibly patient and accommodating in terms of getting me the best possible deal - he even sought out the color I wanted with other dealerships, and had my car delivered all the way from Auburn, CA. When it came time to buy, Jason assured me during the financing process, and was transparent and honest when providing the breakdown of costs and add-ons; at no point did I feel pressured to spend more money than I intended to. I would definitely recommend the Santa Cruz Toyota dealership if you're looking for the most aggressive prices and supportive sales staff.

Service on a Saturday

Terry Black kept me informed, on the status of my car while I was there (4 hours). He also explained why it took so long; and also about future service needed.Comfy waiting area.

Great Service

easy to make appointment, polite service people, nice waiting room with coffee, tea, television, comfortable chairs; service representative was pleasant and explained everything after work was completed.

Great service

Chelsea Rampone gave me perfect customer service. The process was smooth and she made me feel comfortable every step of the way.

Landcruiser Customer

Glen our sales person was top notch. He made things very easy and enjoyable. The dealership is very nice and runs efficiently. Customers are happy there.

I like to take all my cars to toyota because they

They are very professional people, and they help you on everything yo ask or need, thanks for everything. I will come back, and I will recommend toyota.

Great service

Since the express queue was empty my car was serviced as an express appointment which sped things up. I liked all the detail in the report, it gave me the feeling that I can trust this dealership and that they are honest.

Great sales team

They treated me with courtesy and respect & did not pressure me. Robin & Adam were cool! Robin was patient and answered all my concerns.

Service Was Excellent

The staff was friendly and helpful, and the work was done on-time. The form says I have to include twenty words, so here you go.

Good service; shuttle needs to be better managed.

Jim M. was very helpful and kept me informed of the work on my truck. Picking up the truck was easy.

Excellent service!!!

Everyone was so knowledgeable and helpful and made it seem so easy to find the perfect car for me which they did!

Great service

Very Quick, easy and friendly service. Chelsea was thorough and kind. She is quick witted and very prepared and knows what she is doing.

Good service at Toyota Santa Cruz

Quick and reliable. Friendly service. Didn't have to wait and received details of service. Very convenient service at a location very close to where I live.

great service

Steve had some very ago suggestions. Mark was knowledgeable and very helpful. I couldn't have asked for more. I'll continue to go to Toyota of Santa Cruz

Always professional!!

How friendly and courteous they are and always explain what was done . Easy to ask questions and get recommendations.

Great!

Toyota of Santa Cruz Service is Great! I always have total confidence in their work, their honesty, and their punctuality.

Good experience

Johnny Sunday is awesome to deal with. They gave me a good deal with minimal haggling. Facility is very nice.

Excellent service

My service advisor (Juan C.) was super knowledgeable and very helpful. He personally checked with the technician after the repairs, and jotted down the details of the service in the vehicle's history report.

Great buying experience

I enjoyed talking with the new salesman and for years I have relished the friendship I have with Chuck Degan.

Prompt and professional

Prompt and professional. Appointments are easy to schedule. Facilities are clean and organized. Staff are courteous. Service staff are quick and capable.

Great customer service

The sales representative was very nice, polite, knowledgable and thorough. She explained everything we needed to know about the car we wanted to buy. Though the paperwork took 4 hours to finish, we had a pleasant time at the shop.

Great Service

Everyone was very friendly and had our best interests in mind. Made the known to be car buying process a breeze, best experience to date!

Great service

I scheduled an appointment and checked in with Adam West. He called me when my car was finished and all was good. Just a minor check up and replacement of light bulbs.

Great Service, Friendly Staff, Best Prices

Dylan, Glen, and Julie are the best! Really great service, very knowledgeable and obviously passionate at what they do. The facilities are top notch, very cleanly. Would recommend this dealership. Salt of the earth.

Great maintenance service

I went in for an oil change and found it to be fast, easy, and comparatively inexpensive. Once you get through the drop off line, things go very smoothly.

No surprises

The service advisor who met with me was professional and personable. She explained the process clearly, and my car was ready when she said it would be.

Excellent service

The people the waiting area friendliness and cleanlines, on t ime service. I have more service to be done and Jim helped me prioritize my service needs.

Top Notch Service

Jim Martinez continues to give outstanding customer service!!!!Have always felt confident my truck receives the best care at this facility.

Great Service

The salesman we worked with, Michael, was willing to let the car sell itself and was not pushy. I would definitely buy another car from Michael.

Great service

Toyota Sant Cruz has great service, good facility and very professional personnel. It is nice to drive Toyota car and to have Toyota maintenance service.

Toyota of Santa Cruz, always great service!

Great service staff, excellent communications. Mark kept me in the loop step by step as my car is being worked on. My van is older, you worry what could be found. He communicated recommendations, also future potential maintenance a rough estimate of when, really full service, Thank you!!

Great service

Friendly service folks and job is done when they say it wil be done. I will continue to have my car serviced at this facility.

No hidden price, no trick

I was shopping for Tandra TRD PRO, only about 1500 such vehicles are produced by Toyato annually according to dealers. I was either tricked by some dealers to go to their dealership even they don't have the car or to buy the car with $10,000 markup. I like Toyato Santa Cruz not only they had the car when they asked me to go there, but also they offered the car at MSRP.

Help when I needed it.

Timely, I made the appointment that morning. I had an oil leak and needed something done quickly. They took care of me without it costing me a lot.

Speedy Service-Nice New Facility

Customer service is always friendly. I like being able to have service work 7 days a week. The facility is new and comfortable.

Kind and smart

Both the Director of Customer Relations and Gordon, who helped me with service, were amazingly helpful and nice. Even though I had to leave my car with a note (because I was running late), Gordon managed to decipher my note and do everything that I had asked, plus more.

Tundra engine inspection

Jim Martinez and Dan the mechanic spent an enormous amount of time with me and with the inspection of my truck motor. I am very grateful for their commitment and concern.

Great service

Excellent staff. It's a real pleasure doing business with you.Jim Martinez, Assistant Service Manager, was outstanding - he is a real asset to your organization.Bottom Line: Accurate estimate and assessment of the issue. Rapid repair work. Delivered on-time.

Friendly and Fast service

Very friendly and fast. Highly recommend their services and I will be coming back for all of my service needs.

Personable help.

It was great being able to have the car repaired on a Sunday since we live a ways away. Also as a family with two demanding jobs other that Santa Cruz leaving a car all day and getting it picked up is difficult during the week

maintenance service

quick and easy. friendly staff. kept me informed of progress at all times. very helpful. lots of concern for comfort and timely getting job done.

Great Service

Fast, friendly service and very accommodating to my specific needs. My only wish is that they could reinstate the free car wash, but the drought precludes it!

Great Service from great salesman!

Our sales person, Michael, was extremely professional, thorough, and not at all pushy. He took the time to make sure we understood how everything worked, where to go for service, and how the final buying process would work.

The Right Information

I was informed with accurate information at each touch point - from the time I made the online appt, to the reminder call, to the greeter at the dealership to the Service Advisor to the shuttle driver.

Toyota service

Got me in with no appointment. Needed the service for a trip today. Got it do right away. Thanks Marideli

Courteous, efficient and competent

Scheduled appt. fast. Accurate about time it would take. Driver who took me home and back was kind, courteous, a good driver and knew how to avoid traffic tie ups.

2nd time buyer her, 2nd time Awesome experience!

The people (Alex, Mike, and Jason) worked with us to get a truck we wanted at the price we wanted. No pressure to go beyond our desires. This is the second vehicle we have bought from here - both times the experience was great! First car is still running strong after 10 years.

VERY HAPPY

We are very happy with the car and were very happy with Brian. We were a bit less happy after being told this review had to have 20 words.

Service Comments

Professional, reliable service. Requested work was done promptly and effectively. For me, your shuttle service was an essential element as I had no other timrly transportation.

Great service

Honestly, I loved everything about my experience. I would definitely recommend people to go to Toyota of Santa Cruz over any other places.

Supportive Car Buying Experience

Michael was incredibly helpful and did not pressure us at all. He was knowledgeable and supportive. We had poor experiences at other dealerships as we looked for a car. Working with Michael was great!

Service

Terry is great. Knows me and my cars. Always quick and helpful. No fuss. I ask for him and wait to be waited on be handled by him.

Great People