Toyota of Rock Hill

easy to work with

Jim and Tom made our trade a smooth and pleasant experience. they went above and beyond what most buyers would expect! I expect to have a long and pleasant relationship here. thanks for all your help, Raymond and Teresa Lawson .

No responsibility, Bad Reputation

My car has a problem, every time I turn the steering wheel, the car tries to stop by activate the ABS. Brought the car in for service, after diagnostic the advisor guy told me that they must replace one part that control the balance of the car. I asked him to confirm: "are you sure the problem will stop after the part is replaced?. He answered:" we are responsible for our work", then I asked the same question again, he went to his manager and came back with this answer: "we stand behind our work". All I want is the problem must stop. So they do their job, and I paid for it very expensiveAs soon as I left the dealer, that problem happened again. I immediately call back and let them know. They asked me to bring the car back in and leave the car there for longer diagnostics. They came back to me and told me they have to replace another part. Then I asked : "Are you sure this time will work?". They answer me without %100 sure. That is not good, I felt. " Are you going to pay me back the cost that you charged me the first time? I asked because I know for sure whatever they fixed the first time not related to the problem. They said no. Then I came up to Service Manager, then Department Manager, and then the General Manager, none of them want to take that responsibility and pay me back. Took the car to another dealer, they simply called the Toyota corporate engineer and found out the problem and fixed it. I called Toyota corporate regional office and got pay back. They said they sorry about what Rockhill dealer did to me. Toyota Goal is to get everything fixed correctly the first time. DO NOT LET THEM RIP OFF THE TOYOTA'S CLIENTS.

No sales Service

Buyer Beware!!! Never have my wife and I been more insulted at a dealer. We have good credit and money to put down and no comsiderstion was goven to answer or quedtions on a vehicle. We came in to look for a new truck. Our salesmsn Todd didnt answer any of our questions nor dod finance present us with a worthwhile payment after we told them where we needef to be at. We were offered a model not in stock and not given an answer as to when it would ne there. Website is a jock as of yesterdau said 22 tacomas in stock we saw three on the lot and were told at the payment we erre looking for thry wouldnt work.Very upset at toyota of rock hill

Excellent service with the best team around.

Great service is hard to find but Toyota Rock Hill is always Great. I have always been treated with great respect. The staff is very knowledgeable and willing to listen and work for you.

Great car buying experience

I don't like going to dealerships to buy a car, but Tom Funderburk made the experience a pleasant one. He beat the competitors price, but did not pressure me to buy. I went home and thought about it and called the next day to agree to the deal. He also got me a great deal on a badge black out kit that beat an online price I had found. Everyone was friendly that I came in contact at the dealership. Thanks Tom for making the buying process an enjoyable one.

Horrible Service

My car had to be towed the nearest dealership which was Toyota of Rock Hill. Upon arriving it initially took 10-15 minutes for someone to greet/help us. The car was scheduled for service at 8:15AM on Saturday 6/4/16 by David. He said that the car would not be finished until Monday. I was a little frustrated because I lived an hour away and had to return to work on Monday. Nonetheless, we made it work. I send my fiance and his brother to pick up the vehicle on Monday 6/6/16. They get there and the car had not even began getting work done. Mind you we live in Columbia, SC. We wasted gas, missed work and only got a "we did the best we could". The LEAST they could have done was called to say it wasn't going to be ready at the time they predicted. I called corporate on 6/7/2016 and was assured that would receive a call from the Customer Relations manager from Rock Hill....here it is over a week later and they STILL have no consideration for my time. I will only take my vehicle to Dick Dyer Toyota... Rock Hill service center is extremely inconsiderate.

Toyota of Rock Hill

The Truck color we wanted was not in stock; however, Tom did everything he could to get the Blazing Blue Pearl Toyota Tacoma 2016 available for us! Thank you for the great service Tom!!!

Service

Customer service of toyota rockhill device department was really bad I don't recommend to get service for new cars or old ones. Dont waste your time by going to this service station

Awesome Service

I enjoyed buying my Camry from Frank Billardello. He was very helpful and answered all of my questions. Frank provided me with great customer service before, during, and after the sale. He made sure I got what I needed to make the deal work! Thanks Frank and the staff at Toyota of Rock Hill.

Above and beyond

Where do I start. I went through a negative experience at another dealership and with the assistance and support of Tom Funderburk I was able to find what I wanted and at a good deal. It's a business and always will be at some level but the customer experience has to be supportive and willing to adapt to the needs of the individual. I consider myself a bit high maintenance but he handled my endless questions and concerns with patience and professionalism. Tom made the experience a customer relationship and that's a lost art. A+ plus experience.

Smooth Sailing

Todd McIntire -met me at the door and it was all a breeze from that point. We found the car I liked and drove it without any hassle. (I went to one place where they could not find the keys) The Rock Hill dealership was nice and clean, with lots of friendly people. Todd offered me a soda while he filled out paperwork, and started the process. I could not believe the price, way better than I expected and without a lot of back & forth. I signed a few pieces of paper and before I knew it I was hitting the road with a new car! But not before Todd helped me set up my phone with the bluetooth feature. He even checked back with me after a couple of days, to make sure I was happy. Todd McIntire is a great sales person, I wish more could be like him.THANK YOU!

Just bought a Taco

I had a good experience here. I got free coffee. Ordering what I wanted was a breeze, it took awhile for it to come in but I got what I wanted. It was worth the wait. Tom Funderburk is a cool dude. He is well informed and taught me a lot about my vehicle. It was like having another father figure around. I recommend asking for him you go there.

Deal with anyone there but Todd

Never dealt with anyone so unprofessional. Stay away. Felt like my visit was a joke to him. I bought a car an hour later. Stay away from Toyota of Rock Hill and Todd.

Tim Fox

Tim Fox is a perfect example of how all customer service workers should be...pleasant, straight forward, on time and looks out for your best interest. He has restored my faith in this dealership (once Holly Hinson left it wasn't the same) and I look forward to my next visit :)

Lacking Trust, Integrity and Professionalism from mgmt down!

Dear Parker (Internet Sales Mgr),We drove down from Asheville (3 hrs) on Monday, taking a day off from work, with intentions on buying a vehicle that day that we found online. We had looked over the 2013 Odyssey EX-L and was interested in seeing it in person. After emailing and texting Todd for a couple days we arrived, as planned, to find the Odyssey minivan in less than presentable condition. There was trash left in the van, the interior was not cleaned, there were missing plastic covers for the middle seat and the oil life was just shy of needing to be changed and the oil change sticker was still in window (and it sated per the mileage written on it that it was due)! The life of the tires on this vehicle would soon require new ones, tread worn down! Ok, this is a car I drove down to "see"? And you knew I was driving 3 hrs for this!This implies to us that the dealership did not service the vehicle, took no pride in their inventory and was deceptive. I asked for the inspection and service sheet that was done when the van arrived. After 30mins of waiting Todd brought us a sheet. Shouldn't have taken that long to print off a report, and that again leads us to believe that it was not accurate. When we sat down to discuss numbers we told Todd the number we wanted to finance (through you guys) plus taking our Odyssey trade. When Todd returned he had our van key in hand and immediately handed us our key back and said, "sorry we can't do that but thank you for coming in." What?! What dealership hands you the keys back and doesn't start dealing?! We then thanked him for his time and I showed him the certificate for the $25 gift card offered on your website for customers to come in and test drive. This confirmation email stated we could show the dealership the email/certificate from our smart phone. Well, there was a problem with that also, apparently it was another stall technique and got the impression they were hoping I would just give up and leave! It took 30mins of back and forth to the manager before I stood up and walked over there to the manager and said, "Do you want this certificate number?" He then said, "Oh, Oh well Todd just get her mailing address." So, again....what the heck?! It will be a miracle if I get the $25 gift card in the mail!By the way, we stopped by your neighbor, Hendrick Honda, and drove away in the exact vehicle you guys had (they were asking $27,998 and you all were asking $24,998) and they gave us more for our trade-in! They showed us the car fax and service inspection without us having to ask for the print out! They came down from their asking price, we negotiated and we drove back to Asheville in the 2013 Odyssey EX-L! Their salesman was very knowledgable and very professional. The entire dealerships' atmosphere at Hendrick was 10x more professional. Small things like a small refrigerator stocked with cold bottled waters and a popcorn machine, all were self serve. It would be in Toyota of Rock Hills' best interest to learn from them!Enjoying our 2013 Odyssey from Hendrick Honda!Customers from Asheville, NC

Great Experience

Buying a new car can be an overwhelming experience but working with Tom Funderburk made me less anxious in my decision. He provided valuable information about my new car, patiently showed me the features and has provided excellent customer service. I would recommend this dealership and Tom Funderburk when buying a new Toyota or for service on your vehicle. I was pleased with everyone I worked with through the buying and finance process. I am pleased with my new car and look forward to working with the service department on future maintenance.

Great and friendly sales reps.

First time ever buying a brand new vehicle, I usually buy 1 or 2 year old cars, but Tom Funderburk made this experience for me great! I got a great deal and the payments right where I wanted them. and I couldn't be happier. I would highly recommend my friends, family and co-workers to shop hear.

Always gives great service

I have been taking my Camry to Toyota of Rock Hill for service since I bought it in 2010. I have always received great customer service as well as great service for any maintenance or repair done to my car.

That's what I call customer service

I was highly pleased with the great customer service I received from the dealership. Jerry McIntosh was very helpful and was there each step of the way. He gave me a great car buying experience. David Kitts was also very helpful in helping with the service of my new vehicle and the detail guys in the back did a miracle on Camry before I took it home. The used car manger and fiance manger (Terrance) were also very polite and helpful. This was truly a great team effort and I would definitely recommend business to Toyota of Rock Hill.

Polite employees and more

Detailed service report including what was done and what I will need to have done on my car in the future. Free coffee, very clean restrooms, nice lounge, non-political TV. But the best is the friendly service. I do not feel being taken advantage of even though my knowledge of auto mechanics is limited. I give Toyota of Rock Hill the highest rating possible for excellence.

Repair of noise from 2010 Avalon

Thank you so much Mike, Brian, Mark, Garrett, Joe and Anthony. Because of all of you, my Avalon is once again driving like an Avalon should. Your professionalism, friendliness and attention to detail is why I continue to bring in my car for service to Rock Hill Toyota from Charlotte. THANK YOU for CARING.

Talk about a POSITIVE experience...............

I don't like to buy cars. Felix Collins epitomizes a "Customer 1st" - "Dealer 2nd" relationship.I wasn't sure what kind of car I wanted and have been looking for a few months. Felix listened to me, made recommendations and let me test drive a number of cars and waited on me to make the decision.He followed up appropriately which kept me interested but I never felt pressured to buy although he and I both knew I needed to make a purchase.Gary in the finance department made the process easy for me as well. I appreciated his honesty as we moved through the process. I ended up purchasing a limited Rav4. I LOVE it!! But honestly I LOVE the experience I had with Felix you see, my children's father has bought two cars from Felix at Rock Hill Toyota. He has terminal cancer and wanted to make sure I had a really great car that I really really liked. Felix never rushed me, and was so heartfelt about the things we are going through. I needed to trust the process and he made that happen for me, us. Felix you are the "Real Deal" and your employer has the best Auto Consultant working for them in the Charlotte / Rock Hill area - they are blessed and we were too for working with you. Thank you very much for making a tough situation trust worthy and easy.

Great experience

Ayhan was fabulous and the purchase process was smooth. Gary in financing was very knowledgeable and helpful with loan terms and warranties. I love my new 2015 Toyota Avalon.

The Feel Good Dealership

Bill Patterson treated me to a great truck buying experience. I knew going in exactly what I wanted in my new vehicle and Bill was able to find exactly what I wanted. He made me feel good about the whole buying experience. I could not be more pleased with my new Tacoma or my pleasure in doing business at Toyota of Rock Hill.

Love my Vehicle

I traded in my Venza and bought a 15 Highlander. I love the accessories,comfort and pleased with Felix's knowledge of vehicle. We are new to the area and had a great experience.

Felix Collins sales consultant to deal with

Saw used Sienna on website, dealt with Felix Collins over the phone and in person. Fair and professional person to work with. Excellent experience. Dealership fairly addressed mileage issue I pointed out to them.

Bill Patterson at Toyota of Rock Hill

Bill was exactly what I was looking for in a new car sale rep. He did not pull the typical cars sales nonsense. He asked me exactly what I was looking for. Found it. And offered me a great price on it. His follow up after the sale has been great as well. He arranged for the leather to be put in the vehicle, arranged a loaner car for me, and filled the car with gas as a way to say thank you. What more could you ask for?Steve

Great Experience

As soon as I walked in the door of the dealership, it was a pleasant experience. No hassle, pressure or stess about purchasing a vehicle. Everyone was extremely nice.

incompetent, worst place of business

Toyota sold me a car with problems, "couldn't" fix it, bought it back for $2k less, never filed my gap cancellation, I resent it to them - they lost it, finally got my gap money and went to cash the check - IT BOUNCED. Manager hung up on me when I called to complain. It has been a horrible 8 months, and I would NEVER send anyone to this place. No one communicates or takes responsibility for their actions. Stay far far away from this dealership!

Wonderful Experience

This was by far the best car buying experience I have ever experienced. Felix Collins and Troy are the Best!!! No haggling, no wasted time, Tell these guys what you can do and they make it happen. I would recommend them to anyone. The most honest dealership around.

This is THE place to buy a car!!

I had been to numerous dealerships prior to landing in Rock Hill. I was stressed and had spent way too much time fighting off salesman (and wasting tons of time) attempts to get me into a new car despite my insistence that I wanted pre-owned. The car buying experience can be confusing but Toyota of Rock hill made is EASY! Direct, straight forward, honest, friendly and accommodating. They went above and beyond to make sure I walked away a satisfied customer! I love my pre-owned car and will definitely consider this dealership for future purchases and will recommend them to everyone in the market for a new or pre-owned car. Ask for Tom F!

Excellent customer service!

Refreshing experience after dealing with numerous other salesman and dealerships. They went the extra mile to make this buying experience as stress-free as possible (and I didn't make this easy). Tom Funderburk was GREAT with me as was Mike Holland. I trusted that they had my best interest in mind. They are welcoming before you even get in the building and it doesn't stop. I love my pre-owned and I highly recommend!!!

Wonderful Experience

This was the quickest and easiest car buying experience I have ever had. The facility was a,axing and the staff was top notch. Everyone went out of their way to insure my family and I was comfortable.

New car purchase

I worked with Bill Patterson to purchase my new Highlander Limited. I preferred to do most of this via the internet/email and Bill was great. He made it feel as if we were working face to face and only needed a few brief phone calls to complete the deal. He even agreed to pick me up at the airport! Great customer service and a great price!

Amazing Buying Experience with an Incredible Staff

I recently purchased a 2015 Toyota Corolla S and had the best experience! Everyone was so friendly and helpful especially Felix Collins (Consultant) and Gary Hampton (Finance Director). Felix got me in and out in no time going above and beyond to answer all of my questions. I left with exactly what I wanted and also with a great price thanks to Gary!! Thanks everyone at Toyota of Rock Hill for this amazing experience. I would recommend this dealership to anyone. 5 stars*****!!!

Amazing Trading/Buying Experience

I went in yesterday morning at 12:00 pm wanting to see about trading in my old car. By 2:00 pm I was out driving my new Toyota. The trade in and buying experience was super fast and easy. The dealership really has an amazing staff. I worked with Felix Collins (Toyota Consultant) who was great. He was so friendly and extremely helpful. I recommend this place to anyone.

Had older car repaired bought new Camry

I've been taking my Camry to rock Hill Toyota for 8 years and decided to look for a new car. Spoke with Mr. Felix Collins who helped me with all of my questions. I bought the car but it was a very pleasant experience with no high pressure to close immediately as often happens when buying a new car. Everyone was honest and helpful.

Sales and Staff

I recently purchased a 2015 Toyota Tacoma from RockHill. Mr. Cash was my contact. He put together a sale price and Mr Parker stepped in and sealed the deal. I wanted a long bed truck and Mr Parker and Mr Cash made it happen. I would recommend this team to all.

Extraordinary Experience with an Excellent Sales Staff

We purchased an automobile and had the best experience ever. The utmost kindness and professional was shown to us by Mike and Kelsey. They were prompt and courteous from beginning to end. The entire sales team greeted us with smiles. Mike and Kelsey are Awesome! We continue to share our experience at every opportunity with our family, friends and coworkers. We are lifelong customers.

Great experience great price!

Great Experience, Great Price!!! Bill Patterson answered all of our questions and it was a pleasure working with him. I I purchased a 2015 Toyota Sienna and I am delighted with it.

new car purchase

I remembered Tom when my husband was buying a car and very impressed with him because he is professional, helpful and accommodating ; I highly recommend him and feel he deserves to be promoted with a raise. Thank you Tom.

love this place

The staff was very friendly. I would recommend this place to all my friends and family. Our sales guy Felix was very nice to me and my family.

Great buying process

The buying process was extremely professional. The customer service was detailed oriented. The representative listened to my needs, including model, trim, color and options. He did not look to sell me something I did not want. The representative kept in contact and the vehicle was detailed and ready to go by the time I got to the dealership. Fantastic dealership!!

Easy buying

I bought a 2013 Scion FR-S from them. The buying process was easy and somewhat quick

Geral Thompson great experience

Gerald Thompson was the best ,we will tell everyone to ask for him loving our Camry. Thanks to the whole team, Will be coming back.

New truck purchase.

Car purchasing in the past has often been painful. Parker Hendricks, Bill Patterson, and Tim Abrams made this a friendly - no hassle - experience for me. Highly recommend for any new buyer.Gary Olin

Fantastic Service

Just leased a Tacoma Truck today and the Sales Consultant, Bill Patterson, was awesome to work with along with the other crew. Made my experience of trading my Rav4 and leasing for the first time a great experience and I am so thankful for his knowledge as well as his kindness. I would recommend Bill along with this dealership to anyone that is looking for a car. I had my Rav4 right at 9 years and the service that I have received with it was wonderful. Thank you so much for all u did for me today as well as over the last 9 years. Karen R. Wilson

Satifaction Toyota

On December 30th, I made a decision to purchase an Avalon. Since I owned two Toyotas Idecided to trade one. I visited the Toyota Dealership in Rock Hill, SC and met Kyle Smith andtold him of my interest. I told him that I would not 'dicker' with him, that I wanted his best price and would go to another Dealership to see how competitive he was. After meeting withhim and having checked the prices 'On Line' I made a decision not to go anywhere else. I wasthen introduced to Felix Collins, one of the best Sales Consultants that I have ever dealt with.Felix spent a tremendous amount of time answering all of my questions. Later I brought mywife out to look at the car and Felix was most gracious in answering all of our questions untilwe felt comfortable. When I decided to purchase the Avalon, Felix completed all of the paperwork and went far beyond the expected and contacted my Insurance Company and handledall of th otherr incidentals. I cannot say enough about the time and energy that was given to usby Felix. I have recommended him to several of my friends. Felix has also called several timesto see if all was well and if we had questions. I am amazed at his follow through.Carlton Heustess

best car purchase experience I have had

i had contacted RH Toyota by internet and received a response from Felix Collins quickly. I went by when I had time and met Felix and he got my car appraised right then and made me an offer that I had hoped to receive but expected some haggling back and forth. I know RH Toyota would deal with me because I have now purchased two personal cars from them and this is the third Camry Hybrid I have purchased as a Church owned vehicle.Felix was friendly, knew his trade well and the overall experience was great. I felt we got a very good deal on our trade and on the new car price. They even got me the color I liked by bringing it in from another dealer.Thanks Felix Collins for a good experience;Pastor Jim Parrish

Amazing

Didn't know car buying could be a good experience, Bill Patterson and the crew at Toyota of Rock Hill were awesome. Very professional, knowledgeable and made you feel at home.

Purchase of a new Avalon

My husband and I took our Camry to a North Carolina Toyota for maintenance. We noticed the dealership was advertising incentives; we inquire about the Camry's and Avalon's. We have owned only Toyota cars over the past 25 years. However, after talking with multiple people and salesmen, we couldn't find the car we were interested in purchasing. We visited the dealership three times and was unable to complete a deal, that we were comfortable enough to sign the dotted line. It was lengthy negotiations and every car had different features. At one point, we consider checking other dealerships other than Toyota. First, we contacted other Toyota dealerships, to check if they had the models, colors and features we wanted. We drove to South Carolina and met Bill Patterson, he was professional, efficient and we never felt pressured. We are educated buyers and know what we are looking to purchase. He knew exactly what we were looking for and how to seal the deal with my husband. We love the new car and thanks to Bill we will stay with Toyota. I would highly recommend asking for him. It was worth the drive to Rock Hill Toyota !!

No Hassle

We spent a month searching for a car. Toyota of Rock Hill was the first and last one we visited. We had bad experiences with other dealers because of the system of the salesman calling in a supervisor or sales manager who treated us shabbily, telling us in effect that the model or the price we wanted was not possible. . At Toyota of Rock Hill we dealt with Bill Patterson until the payment stage. We prefer that procedure.

AWESOME!

After having a Tacoma sold out from under us while negotiating at Toyota of North Charlotte, we turned to Rock Hill Toyota . Kelsey Cash is absolutely awesome!!!!!. He turned a bad car buying experience into a pleasurable, easy deal! Rock Hill Toyota definitely values the customer and does everything they possibly can to make a deal work. Thanks Kelsey and the Rock Hill support team!

They ACTUALLY Listened to me!

I drove from Mooresville to the dealership because they had the car I wanted, got me pre-approved BEFORE driving there AND gave me the monthly cost for just the car, without all of the extras. I had asked for the same thing 3 times at Toyota of North Charlotte and they would not give me a barebones price until adding 2% to my finance rate for not purchasing any of the extras. The rate I received from Toyota of Rock Hill was 3% less than what North Charlotte was going to charge me too! FAST, FRIENDLY and WORTH THE DRIVE!

A great car buying experience!

We were fortunate enough to get Bill Patterson as our salesperson. (If all at this dealership are as knowledgeable and willing to work as he, they really have a huge edge on the competition with their personnel as well as their product.) Bill fielded every question and concern with ease and went above and beyond to teach us about Toyota vs. other brands we had considered. In the end, the car we bought was everything we had in mind and we had to make no concessions. We were also well pleased with the financing process and Gary Hampton's professionalism and assistance. Happy customers of Toyota of Rock Hill!

excellent customer service

Happy with the service we received and satisfied with our purchase. Met Jerry by chance the day we went in looking for a car. He was kind and patient. Answered all our questions and was upfront and informative. We left with a great car at a great price and With a great experience.

Fantastic!!!

We bought a Chevrolet Spark here and had a wonderful experience. The staff is great. Everything went smooth and fast. Jerry McIntosh and Tim Abrams were very knowledgeable and friendly. Definitely will recommend Toyota of Rock Hill to family and friends!

I would go back for a 3rd car

I bought a new Toyota in 2011 from Kelsey Cash. I had been to a few dealers in the area. No one was taking me seriously. I thought I would try Toyota too since I had not yet entered their lot. I met Kelsey Cash, and this was finally when I felt someone was listening and taking me at my word and treating me like a valued customer. I bought a new Toyota that day. Fastforward to 2014, I returned and contacted Kelsey Cash again. Why not return to where I had received respectful and excellent service? He was there to again provide the excellent service. Again, listening, working hard to find a good fit for my purposes and my budget. He did not hassle me in any way and simply was there to facilitate and accommodate as best he could. The 2nd experience was even better than the 1st experience. I highly recommend this dealer. The finance person, Terrence (didn't get last name) also was excellent in every way and the paperwork was a painless procedure. Thank you Terrence. These 2 Toyota employees are the reason people will go back.

Review

Overall, the "in-dealership" experience was great, however one specific thing we told them was NOT to shotgun out my credit score if that was at all possible. Jodi promised us that it wouldn't happen and two weeks later I began receiving letter after letter of financing companies. Them "shot gunning" out my score is an understatement. I received over 20 different companies in the mail and two months later my credit score has dropped over 100 points.Not on any medical bills, or missed car payments that I could be at fault for. It was simply because my credit score was being tapped into so many times. My bank warned me of this before we went. Which is why we asked ourselves for him not to shotgun it out. I understand that this is definitely a risk when purchasing a car and some banks can finance for cheaper than others, but it is misleading when you are told something and expect that "something" to happen and then it's not carried through. I love my car and I wouldn't trade it for anything, but the emails got out of hand asking for a review, the phone calls and everything. These guys make extra $$$ based on the reviews they receive, and even though I was satisfied inside the dealership, when I got home and had to worry about my future because of my credit score, and so on, I was not pleased. Honesty up front would have been appreciated.

Very good and friendly

I liked the way they talk to the customer. We went for buying a used car toyato Prius. But we changed buying new car as we got to know the advantages of new car.. very friendly. Excellent support. .

Awesome buying experience of new Toyota from 200 miles away

I bought a new car through internet sales with Bill Patterson. He was great to work with, did an incredible job and made the process so easy and enjoyable. Not to mention they beat the price of my local Toyota dealer by over $4,000 and I've bought a truck there before. They were able to give me a great deal on my trade without even seeing it. They delivered the new Toyota 200 miles to my front door with a full tank of gas and drove my trade away. Bill was extremely helpful and the transaction was flawless and simple. Would highly recommend even if you are out of town!! Great business and staff to work with!!

My first Toyota

I have purchased new vehicles in the past but this last experience was just awesome! Their was no sales pressure at all, my questions was answered and my salesman Bill Patterson took time to help me. I received excellent service along with a great price for my new Toyota Corolla at Rock Hill Toyota!!!!!

Used Car Purchase

This was the worst experience that I have ever entailed when buying a car. After a late night purchase, I ended up paying the asking price, even though I was quoted $1000 lower on the lot. On top of that, I was sold close to $4200 of extras. After talking to my finance company, I was informed that I could go to the dealership and have the extras removed. At the dealership they told me that it would take over 30 days for the money to be credited to my account. They only credited $3500. I guess they found a person that they could really take advantage of.

Two Divas with great new wheels

We had been shopping for a car for several weeks. After seeing the Rock Hill Toyota TV ad, we decided to take the trip (from Matthews, NC}to see if deals were true. The offer of 0 % financing or 6k off was the best deal we had seen thus far. Some other dealer told us it was just a teaser . We called first and spoke with Bill Patterson. He assured us that the deals were true! Bill was patient, professional, and informative. He was great to work with and not pushy. We left with 2 new car with awesome financing, Thanks Bill

New Camry Purchase

I recently told a friend that I was thinking about buying a new car. She told me that I should go to Toyota of Rock Hill and see Bill Patterson. I called Bill and scheduled an appointment to come in and meet with him. He was very professional and took as much time as I needed to be sure I was picking the right car for my needs. I purchased a new Camry and absolutely love my car. I would highly recommend Toyota of Rock Hill and Bill Patterson.

Very poor customer service. Avoid at all cost.

My family and I were driving our 2006 Highlander Hybrid from Orlando, FL to Columbus, OH on July 18th 2014. This was the end of our vacation and we were traveling home. Our highlander gave us the ole "Check VSC System" and "Check Hybrid System" messages on our dashboard. We researched the closest dealer which turned out to be Toyota of Rock Hill. We pulled into the service entrance at 16:30 (sign on the door said they closed at 17:00), and asked if they could simply read the codes from the computer to give us an idea if we should continue on home or find a room and get it serviced. One gentleman in the service office said he would ask the Service manager if they could do that. The answer was no. Talk about crappy service. I would certainly NOT recommend this dealer and I can assure you I will do all within my power to steer as many people away from that dealership as I can.

Great Experience at Toyota of Rock Hill

This dealer is very competative. I shopped a 200 mile radius and could not match the quality and price. I found many nice vehicles that were top quality but were overpriced. If the prices were good then the quality was not there(too many owners, body damage, etc.) Working with Felix Collins was fabulous! He did not play any games, was very honest and knowledgable. He gave me equal respect as my husband and we never felt pressured. There have been too many times I have been talked down to for being a woman, as if I didn't understand automobiles or negotiating. Felix and Tim Abram stayed late to accomodate our schedules. Overall they did a great job and I have found a dealership that I can trust. Thank you!

New Toyota RAV4 Purchase

We recently purchased a Toyota RAV4 from Bill Patterson at Toyota of Rock Hill. Bill was very easy to work with and helped with all parts of the purchase-- selection, pricing, and delivery. This was our second purchase from this dealer. I would highly recommend Toyota of Rock Hill and Bill Patterson and will use them again myself in the future.

Car buying Experience

I went online to look for a Rav-4 2011-2012 with low mileage. After a live chat with the dealership we were contacted by Bill Patterson. I explained our financial needs and circumstances and he was able to insure that Toyota of Rock Hill could help us get into the car that we needed and could afford. Bill was very professional, there was no pressure and we were able to drive home in a 2011 Rav-4 that we are very happy with. We certainly would buy again from Toyota of Rock Hill in the future

Best Car Purchase Ever

Everyone at the dealership was great. Bill Patterson was the best salesman I've ever worked with. I highly recommend buying a car from Toyota of Rock Hill.

Awesome Experience

I had a pleasant experience with Toyota of Rock Hill. The staff and sales representative Felix was wonderful to work with. They made sure we were pleased and satisfied, and treated us as if they had known us forever. Car buying should always be easy and pleasant and they made us and our kids very comfortable and they were very knowledgable about the cars. We would recommend to everyone to go there and ask for Felix. He is a very good salesman, and I now consider him a friend. He was wonderful and the rest of the staff was very friendly. Needless to say I am pleased with my experience and my vehicle. Thanks so much Toyota of Rock Hill and Felix Colins....wonderful.

They stayed open to Work With Me

I was so pleased with the friendliness and professionalism of Felix Collins and the staff at Toyota of Rock Hill. I found a car I was interested in online and I called them late on a Sunday afternoon. Mr. Collins waited for me to drive from Charlotte to see the car. He and a number of others worked overtime to accommodate our needs. I ended buying the car at a better price than I could find in Charlotte. Overall it was a very efficient and rewarding experience. Thanks to the folks at Toyota of Rock Hill for your wonderful service!

No hassle purchase

Folks were great - they let me take my truck home to make sure it fit in the garage. Could not ask for better service. Prices were very competitive too.

Awesome experience

I am a flight attendant at US Airways. I live in Arkansas but I am based in Charlotte, NC. I told a good friend that I work with that I was thinking about buying a new car. She gave me some really good advice. Go to. Toyota of Rock Hill and make sure you work with Bill Patterson. Great advice. The best car buying experience ever. I went to look for a used car and Bill was able to get me the deal I was looking for on a brand new 2014 Camry. I love my Camry. Thank you to Bill Patterson and the people at Toyota of Rock Hill. If you are reading this and are looking for a car look no further than Toyota of Rock Hill and make sure you work with Bill.

New Car purchase

We came to this dealership after a not so pleasant experience at another (not Toyota) dealership. We were hoping for a better experience and we were not disappointed. Bill Patterson met us on the lot, we told him what we wanted and what we wanted to pay. We looked at the car, and he sat us down, he met our price. We had an extremely pleasant and easy car buying experience here. I would HIGHLY recommend both Bill as your sales guy and the Toyota of Rock Hill dealership.

Excellent in Every Way-Would Highly Recommend

Looked at a particular car on this lot for several months. Lease was up on wife's vehicle and she HATES the car buying process. After the GREAT way that Daniel & Gary handled it all, bought that same car on the spot - 39 miles away from our home. The wife was very pleased and continued to shop afterwards. Guess we'll be back again soon! Thanks!!

PROFESSIONALISM

Bill was outstanding! Most important was that he listened to me and my wife. He worked with us exactly as I told him to (it only took one try). He was totally professional, considerate and helpful.

Just Browsing and Left with a Beautiful Car

I visited this dealership just to browse for a used car,As soon as I stepped out of my truck I was welcomed by Sales Consultant Jason Nickolaisen he was very friendly with my teenage boys as well as myself. He listened very closely to what I was looking for and the fact that I was looking for something to save on gas and that my 6ft 1 13 year old could fit in comfortably. We took a smooth test drive and he explained that he think that he could work some magic for me and send me home in a new car. After about an 1 hour of hard work from him and the Italian Used Sales Manager Troy and Finance Manager Tim Abram... I had the payments I was looking for and not a huge down payment that was going to leave my bank account crying. They were very personal and made me feel like I was a V.I.P. I have always wanted to own a Toyota Camry and thanks to these 3 wonderful guys my dream has finally came true... I am so happy and to top it off it is Mother's day weekend.. So Happy Mother's Day to me and Thanks again for my beautiful gas saving gift!!! :-)

George gives WOW service!

Fabulous experience. We have bought 5+ cars from them over the years and have never been disappointed with any aspect of the process. Our consistent reason for returning is George Matarukahe is salesman extraordinaire! You won't go wrong at the dealership or your purchase through George.

Bill Patterson

Excellent service! Bill Patterson worked to find me the SUV I wanted and at the right price. Would recommend highly to anyone looking for a new Toyota. I did months of research and this was the easiest car buying I've ever done

2013 Highlander Purchase

I live in Greenville SC but saw a used Highlander that Toyota of Rock Hill had posted on Autotrader. I inquired with the dealership and George Mataruka responded quickly to my emails and was very helpful. Set up an appointment and George was great and I purchased the car. I recommend contacting George for your used or new Toyota needs.

Toyota corolla s

Wesam is very friendly and helped me out a lot. I was a first time buyer and did not know what to expect but I finally got the car that I like. Thanks!

This was my second Tundra purchase through Toyota of Rock...

This was my second Tundra purchase through Toyota of Rock Hill. This time I had the pleasure of dealing with Bill Paterson. He was helpful in finding the Tundra Crewmax Platinum 4X4 I wanted. I love my new Truck, it is awesome!!! I feel like I am driving a LX570 for half the price of the LX570. As a previous Lexus owner I know the ride of the Lexus fleet. I also feel that Bill was fair in negotiating a good deal on my new Tundra. I am a very Happy Customer!! Thank you Bill Paterson and Toyota of Rock Hill for the experience!!Sincerely,Peter Meier

Bill was a pleasure to work with, valued his service so...

Bill was a pleasure to work with, valued his service so much we brought my father back the same weekend and he also brought a car from Bill. GREAT customer service.

Great experience

I purchased the first car that I was buying on my own. Because this was my first experience in car buying I asked my uncle who has bought many cars to come along. I found a car that I was interested in at Toyota Rock Hill. I spoke with Bill Patterson about coming to test drive the Altima and he scheduled an appointment with me to make sure that he would be available when I arrived. When my uncle and I got there the car was sitting in front of the dealership and Bill was waiting for me. I felt as if I was important to Bill Patterson and Toyota Rock Hill. My uncle told me that all car buying experiences will be as easy as this one was.

W spoke with Bill Patterson on the phone after finding...

W spoke with Bill Patterson on the phone after finding the van we wanted online. He was very helpful in arranging for our visit and subsequent purchase. We drove 3 hours to Toyota of Rock Hill because their price was significantly cheaper than any place in North Carolina. Bill's service was super, and we would be willing to drive the six hours again to deal with this dealership and sales person!

Bill offered several options in my search for a used car....

Bill offered several options in my search for a used car. I appreciated his professional persistence, although i could not find the car a really wanted. All the associates he engaged were both professional and helpful. I will definitely consider your dealership on my next purchase.Bob Kyle

I was called by Bill Patterson regarding trading in my...

I was called by Bill Patterson regarding trading in my 2011 Toyota Avalon on a 2014 model. I made an appointment and met with Bill who explained all the featuresof the new car. His knowledge and expertise convinced me to purchase a new 2014 Avalon. I was appreciative of the respect I was given and am delighted with my new Avalon.

Had an issue with my steering column in my 2010 Avalon....

Had an issue with my steering column in my 2010 Avalon. It was making a "clicking" noise at low speeds. The fix based on the initial diagnosis was quite expensive. I was told a much less expensive fix, not yet authorized by Toyota, may be available. It was recommended I wait for the authorization since the problem was not immediately dangerous. I wrote the Toyota service mgr and cc'd my service advisor asking that they escalate the issue within Toyota because it seemed to me that a steering column issue is potentially VERY serious. Evidently they did just as I requested and provided the expensive fix at no charge to me as a "goodwill service". The bottom line is: they did the right thing by escalating an issue within Toyota and gaining approvals to fix the problem before it became a headline in the news resulting in injury and recalls.

From our first meeting with Mr.Lewis he was extremely...

From our first meeting with Mr.Lewis he was extremely helpful. He determined what we were looking for, and found us the perfect car at a great price. We are enjoying our new used car, which he picked out from the inventory for us. It fits our needs perfectly.

I am a senior citizen who has purchased more than a few...

I am a senior citizen who has purchased more than a few cars over the years. This was one of the most pleasurable car buying experiences ever. Mr. Lewis in sales and Mr. Abrams in the finance department listened to my needs, and were very professional in every aspect of the sales process, from finding me the right vehicle to making sure that I understood all of the controls and gadgets. And the price was right. I would highly recommend these gentlemen and this dealership. Thank you.

My husband was persisitant about a new vehicle. He...

My husband was persisitant about a new vehicle. He started shopping in November and was totally impressed with the Toytota and Jason N professionalism. I was also impressed with the fact that once I told Jason what we can an can not do... he did his best to look over the lot and work in the budget. Yes, we got a used 2008 Tacoma, but it looks brand new, and my husband thinks he now has a new baby... Jason really went out on the limb to please my husband, and T in Finance was super amazing and understanding. Offering the GAP insurance was a deal, and a true relief with a used vehicle.Thanks Guys!!!

My complete experience, from beginning to end, with...

My complete experience, from beginning to end, with Toyota of Rock Hill, was outstanding. The price of my vehicle was extremely competitive with nearby Toyota dealerships, and my salesperson, Felix Collins, was outstanding. They were very understanding of my difficult situation I was in, and they were more than willing to help me out. I was extremely pleased with the entire experience! They were organized, and there was never any pressure! I highly recommend this dealership!!!

I went to Toyota of Rock Hill to purchase a used Nissan...

I went to Toyota of Rock Hill to purchase a used Nissan Rogue. I met Jody Sexton and he immediately made me feel welcomed and comfortable. We went for a test drive and when we got back we immediately started discussing options for purchasing the car and getting out of my current leased Toyota. The entire process was easy, comofortable, and quick. I would definitely tell friends and family members to give Jody a call and check out Toyota of Rock Hill when looking for a new or pre-owned vehicle!

This was the best car buying experience we've ever...

This was the best car buying experience we've ever had. period. We started at Dick Dyer in Columbia and they were the absolute worst. When we went to Rock Hill Toyota the entire atmosphere was much better, more professional, friendlier, etc. No pressure, answered all of our questions quickly and clearly, explained all of our options, competitive pricing. Will definitely go back and tell our friends...Thanks!

Very impressed with knowledge and professionalisms of...

Very impressed with knowledge and professionalisms of Danny. He took me to service department and showed me the problem and went over the problem completely.marge rogers

Mr. Andrew and Mr. Abrahm both were very friendly and...

Mr. Andrew and Mr. Abrahm both were very friendly and patient with my family and I during our process of browsing and deciding to purchase in the wee hours of the night. Both individuals did not exhibit commission breath syndrome or haste to get us to make a decision so they can go home for the evening. There was no pressure nor overly excited behavior that says "I'm going to get you sucker". I appreciated this experience because it made me feel at home and comfortable to spend my money. I have visited other dealerships that was the totally opposite of Rock Hill Toyota and it disgusted me. Oh how refreshing it was to enter into an establishment where the customer was truly put first. Thank you guys for the great experience!!

Jody made the buying experience very easy. I hate the...

Jody made the buying experience very easy. I hate the games that dealers play and there was none of that.I told him what I was looking for and he showed me what would meet my needs without pushing me into a higher end model. this is why I have given him the top rating. Hope to continue working with Jody in the future.Great Job Jody.

My purchase of a 2014 Toyota 4Runner was very pleasant...

My purchase of a 2014 Toyota 4Runner was very pleasant and made so by the outstanding work of George Mataruka. He was professional and extremely adept while maintaining a friendly and helpful attitude. This was the second vehicle I have purchased from George and he has definitely earned my confidence for future purchases from this dealership. He goes to great lengths to answer every question and takes action beyond what is expected to make sure every facet of the purchase is executed smoothly. I appreciate his service during this transaction.

It was nice working with Jeff Scott and Jody Sexton, they...

It was nice working with Jeff Scott and Jody Sexton, they were very friendly. They were very detailed in answering our questions whenever we asked them. They helped explain the details in the car very well. If you ever need to buy a car I would advise visiting the Toyota in Rock Hill and ask for Jeff Scott or Jody Sexton. We had a good experience there!

Our review is based solely on one person, Tom Funderburk,...

Our review is based solely on one person, Tom Funderburk, our sales associate. He made our buying experience a pleasure instead of the hassle associated with previous car purchases. Tom's kindness and sincere sales approach brought us back to Toyota of Rock Hill. The prIce negotiating process was even more tolerable then normal, again due to Tom's approach. Tom never offered a pressured sales environment, always followed up with a call or email and always chose the "high road", honest approach. Hopefully, our future service relationship will offer the same high quality approach. If you re looking for a Toyota vehicle, I would recommend going to see Tom for the best car buying experience you could possible encounter.Tom and Janet

Felix Collins was very kind to me throughout the entire...

Felix Collins was very kind to me throughout the entire process of looking, choosing, buying, waiting, and service. He was extremely professional, but made me feel very much at home. For a newly divorced woman, the entire buying process could be intimidating. I was immediately put at ease and I left with a smile. I continue to feel positive about the entire experience I have had with Felix Collins and the Toyota team. I would highly recommend this employee and this dealership to anyone!

So glad that we were able to work with Jody while...

So glad that we were able to work with Jody while purchasing our new 4runner! Jody took the time to explain everything to us and never pressured us. He was wonderful to work with! We will see you next time!-Shelley and Trevor-

Tom Funderburk was outstanding to work with. He was...

Tom Funderburk was outstanding to work with. He was extremely patient as I was trying to decide between a hybrid or non-hybrid Avalon. At no point in the process did I feel any pressure from him. On one visit, I examined the differences in trunk space, and on a subsequent visit, he took me on a test drive. For me personally, it was a difficult to decide between the trunk space on the non-hybrid vs. the outstanding gas mileage on the hybrid. Ultimately I went with the hybrid.During the car buying process, he was extremely responsive and ultimately we were able to do everything over the phone and via email. I received a very competitive price and ended up with almost the exact configuration that I was looking for, and he nailed it for all the elements that were most important to me. The whole purchase process was painless. Tom was extremely respectful of my time, asking for as much information and documentation ahead of time so that when I did go back to the dealership to pick up my vehicle, my wait time was minimized. There is really nothing that I was disappointed by and that is due in large part to Tom's professionalism.

We originally went to Toyota of Rock Hill to take a look...

We originally went to Toyota of Rock Hill to take a look at a used 2009 Toyota Camry I found online. When I arrived at Toyota of Rock Hill, I was greeted by Jody Sexton. Jody talked with me a little to get better acquainted with me and the style of the vehicle we were in the market for before going to get the car I came to look at, which I definitely appreciated. His outlook on being a salesman was wonderul. We test drove that car and after driving it, we decided that we weren't sold on that particular car 100%. Jody then took us around to look at a few other cars until we found the one we loved. Once finding "the" car, Jody was very helpful and educated on all of the "extras" that the car was equipped with. Jody wasn't just trying to sell us any vehicle and he made sure we were fully satisified and also talked to us on a personal level, which I loved. He then made the process very easy for us, which was appreciated because the car buying process is usually extensive and stressful. I'm happy to say that we were very very pleased with the customer service we received and the overall experience. The dealership is very nice and everyone is very courteous. Jody was an excellent salesman and I recommend that anyone in the market for a new car give him a visit. I'm certain he'll do his very best to assist you and everything in his power to do it on your terms or the terms most beneficial to you.

Great Experience

We had a great experience at Toyota of Rock Hill. It is the 1st time in 30 years of car buying I bought a foreign auto. My wife found the mini van for the right year, mileage, cost, & color, online. What are the odds? We went immediately. Mr. Luigi "Gino", took us for a test drive and I really tested it. Gino was very knowledgeable about the mini van and answered all of our questions. We agreed on the price, negotiated on the financing, and had a deal. There was a hiccup between the lender & Toyota's finance dept that was ironed out. Tim Abram, finance mgr, really helped to put the deal together and made us happy customers. I would hope that others could have the same wonderful experience we had.

I was in the market for a new car but was not sure what I...

I was in the market for a new car but was not sure what I wanted. I went to Toyota of Rock Hill and met with Mr. Bill Patterson. He was the most professional even when I told him when I got there that I was not buying before I drove all the cars on my list.. That did NOT stop him from being kind and courteous to me and my husband. He showed me all the features on the Camry and was very professional in demonstrating these features. After leaving we went to the Honda dealership next door. I told the salesperson the same thing I told Mr. Patterson. I was lucky that the Honda salesperson even talked to us. I had to beg to drive a Accord. Even though my husband and I decided on another brand of car, I will highly recommend Mr. Bill Patterson and Toyota of Rock Hill to anyone that is interested in a Toyota.My husband and I are both in sales and have been for over 25 years. We know how to treat our customers, and appreciate the professionalism of Mr. Bill Patterson.

I Absolutely would stay away from this dealership. ...

I Absolutely would stay away from this dealership. Brandon Harris was the finance guy who talked us into buying an extended warranty and lied to us about what it covered. He told us it was a "concierge service" where we dropped our key off at the front desk and had our oil changed, tires rotated, etc....and that was all covered under one of the warranties. The second warranty we bought covered (according to Brandon Harris) covered the 30,000 mile/ 60,000 mile and 90,000 mile tune ups FREE of cost to us......along with any mechanical issues that arise. For this reason we agreed to purchase the rather costly warranties. Imagine our surprise when we showed up for our 30,000 mile tuneup thinking it was completely paid for. It was NOT. None of what the finance guy told us was true. We contacted David Hart. He apologized. Said Brandon was no longer with the dealership for reasons such as that. No offer to help us cancel the warranties, etc. So we have been trying for SIX months to get the warranty cancelled. You have to go through the dealership to do this....and it takes 90 days? or so I am told. Every time we call the dealership we are told a different story....the check will be mailed to you....the check will be mailed to the dealership....the check will be desposited in your checking account....today we finally found out one of the warranties was cancelled but was applied to our loan balance....which is fine but why didn't anyone know this. So we have vowed not to do business with Toyota of Rock Hill again.......Beware if you choose to....

My experience with Toyota of Rock Hill was wonderful. ...

My experience with Toyota of Rock Hill was wonderful. James Rowland was extremely was very helpful and courteous through the whole process. So many dealerships don't have the welcoming feel that Toyota of Rock Hill does. I was in a difficult car buying situation and still got exactly what I wanted. James was very knowledgeable about the vehicles and the car buying process. After the deal was completed he remained friendly and helpful. He waited with me while my car was being cleaned, made sure all of my questions were answered, showed me everything I need to know about my new car. I HIGHLY recommend anyone needing a new car to go see James Rowland at Toyota of Rock Hill. You will be pleased!

Prior to me driving an hour to get to this place to look...

Prior to me driving an hour to get to this place to look at the vehicle after communicating via email with the salesman Mr. Fanning, I arrived test drove this car. There was popcorn in the car and it appeared that someone had been driving the car for personal use. It did not smell clean either. I debated on the vehicle and negotiated the price. After discussing prior to going there I had my own financing arranged prior to purchasing already. They made 3 seperate offers on my trade which was worth more then the initial offer made, and they were rude and not very interested in meeting me where I needed to be or customer service friendly at all. Matter of fact it seems as though once they realized I had declined there financing they basically no longer wanted to even help me or make a deal. Mr. Fanning did not even say bye or thanks for coming or anything. He walked away and was rude. His finance manager was not very customer friendly and didnt seem to care either. I asked that they come down a little more off the car and the deal would have been done. Funny enough the NEXT day the car is listed on the website for the exact amount I offered them and the amount it would have taken for me to purchase it! I was so upset, because I wanted the car but I could not bring myself to do business with such rude people who could care less about customer satisfaction or customer service! Then to see it listed as REDUCED the next day for the price I asked them to accept.. made me so upset. Such a disappointment.

had a great experience and will definitely repeat in the...

had a great experience and will definitely repeat in the future, was not a all day thing just to get approved and the dealership was excellent would recommend to anyone

Excellent Service. And it all goes well beyond just the...

Excellent Service. And it all goes well beyond just the day of sale. I can see that I bought not only a great new car, but years of friendly excellent service. Thanks to Kelsey Cash and his team at Rock Hill Toyota for taking away all the stress of buy a new car!

5 Stars without a doubt! Service was prompt, courteous...

5 Stars without a doubt! Service was prompt, courteous and a very pleasant experience. Would recommend Toyota of Rock Hall to all my friends. The dealership is attractive, spacious, and all the employees were cheerful and helpful. The Business Manager, Gary Hampton made the experience of buying a new car an absolute pleasure. He explained everything in detail to my many questions, with patience and kindness.

Mr. Hart, I took my seinna in for a minor recall which...

Mr. Hart, I took my seinna in for a minor recall which was my first visit to your dealership. I was very pleased to say the least with the professionalism of your staff, the accomodations while waiting and the courtesy shown me and other customers. My background is automotive parts manufacturer so I am well aquainted with the front end of the business. You are doing a supurb job at the final end of the business. I have never had such a pleasant experience at an automotive dealership before. I congratulate you on your selection and training of your staff. The attitude of the body comes from the head so I pretty much know what you are like without meeting you personnaly. Your dealership is on the top of my list for any future automitive needs. I wish you a long and prosporous future.Sincerely,Richard Reynolds

The General Manager contacted me after reading an earlier...

The General Manager contacted me after reading an earlier posted review and made an offer to trade the car in on something else on the lot. I did not see anything at the time and kept checking for almost another two weeks. I contacted him back and expressed my frustration over not being able to drive my new car or find one on his lot. At this time, I asked if he would be willing to purchase the vehicle back from me. He agreed because he wanted to provided good customer service. I lost $1,500.00 in the two week time, but I was thankful to him for making me this offer. When I returned the car, Steven in the service area was incredibly helpful. Everything in the finance area went smoothly and I was treated with much respect. The dealership is the largest Toyota dealership I have been in and they have much to offer. This was a hard learning experience for me. I will ask for a longer test drive, preferably one overnight from now on. I thank Toyota of Rock Hill for making it right.

the vehicle we had been working to buy for 5hrs had been...

the vehicle we had been working to buy for 5hrs had been sold before we got to the store!!! The only reason I would recommend this store was Gary went out of his way to try to find us another Pilot. We stopped by the Honda dealership across the road and purchased one within 2 hrs.

I found the car I have been looking for on the Internet....

I found the car I have been looking for on the Internet. The vehicle seemed to be priced MUCH lower than I have found anywhere else. I was sure it was too good to be true! I submitted an online business form expressing my interest. The next morning I received an email and call from Jack Conway who told me the car had been sold that morning (strange since the online posting said it had been on the lot for 90 days, but possible.) Jack assured me that they had a selection of cars just like it on the lot though, and set an appointment for me with Tucker Campion. I told Jack I was looking for a specific model and nothing else. After driving 20 miles from Charlotte, I was passed off to another sales rep who said he would bring the car for me to see. The car he brought was over twice the price of the one online! I told him that I had explained to Jack that I was looking for a specific car in a specific price range. The salesman told me this was the only vehicle I was looking for on the lot. He then explained that the Internet Sales group is in Boston, Massachusetts and don't have access to all vehicles on the lot. Basically I fell for the old bait and switch. I suspect the car I saw never existed for the price. I've also been told that car dealers never leave a vehicle on Site for more than 60 days. So the 90 day reason for the incredible price cut was phony as well. I certainly don't recommend this dealer to anyone!

First of all David Bowles is your best service advisor,...

First of all David Bowles is your best service advisor, in my opinion! He has handled the service on my 2009 Venza from the beginning, though, at times, I have had a few different ones in his absence. He makes it his business to understand my needs and desires he has NEVER try to over sell me but treats me like I am his only customer that particular day. I recently ordered tires through another service advisor because David was off that day and when I brought my car in for the scheduled appointment there werent any tires. Surprise! I ordered Bridgestone Ecopias and yesterday when I came back for the installation of the new tires they werent Ecopias but Falkens and one other Firestone tire option. When David brought this to my attention, he and the service associate could see my disappointment but it all ended quite well. I got a set of Bridgestone tires (same as the originals) and he didnt try to push me to a brand he knew I didnt want. He wanted to make sure I was happy with what I was investing in for my car. That is first-class customer service. After each service, my car always comes back to me cleaner than when it went in. The pride your service team takes in their work shows through each and every time I visit your dealership.I must also recognize one more person. Gerrat kindly took the time yesterday to sit with me to connect my new cell phone to the Bluetooth system, leading me through the steps and answering all my questions. He didnt run through it so fast that I couldnt see or understand what he was doing. Instead he was teaching me how to connect it.Both David B. and Gerrat are examples of true customer service and that is what keeps me coming back to your dealership for service instead of using a local mechanic for my service needs. Hats off to David Bowles and all the members of your great team!

Mr. Hart, We are from Pittsburgh PA and our Prius had a...

Mr. Hart,We are from Pittsburgh PA and our Prius had a water pump problem and had to be towed twice, Our final destination was your dealership. It was 5:15 on Friday night, we had called and spoke with David Bowles, letting him know we were being towed in. Upon arrival David listened as we told our story and showed sincere concern and compassion that our vacation was ruined. Unfortunately the part had to be shipped from Florida and would not arrive until Tuesday. David gave us a loaner and sent us on our way to Charleston. Tuesday afternoon we got a call that the car was fixed and Wednesday we drove up to get it.Although I am not happy with Toyota, you should be proud to have am employee that cares about all customers, whether they are from SC or not.Please tell David thank you from usWoody and Bonnie Weissinger

I just wanted to let you know what a wonderful experience...

I just wanted to let you know what a wonderful experience I had with your facility this weekend. Your service guys and gal...are the greatest. I have an 08 Toyota Scion, X-D. (Which thanks to your guys, does not stand for DIRTY, anymore.) I recently noticed my Scion was kinda growling at me. I drive A LOT, and it was a little scary. So, we took it to an independent mechanic who said the water pump was bad, and suggested I take it to you guys to get it fixed, said something about it being a manufacturer's defect or something. I agreed, reluctlantly because, well..my last car buying and fixing experience was for the birds. Ugh, Terrible. I had an issue during the summer with my AC, and took it to Carmax in Pineville, which is who I purchased the car and the extended warranty from. It was nightmarish, took two trips to get it fixed, wouldn't give me a loaner car and returned my car a mess, and I had to put the parts back together. And don't even get me started about the actual car buying experience. Your guys cleaned my car, inspected it and actually fixed what was wrong...and Mr David found another recall while we were there and we got that fixed that as well. I am most impressed, and most grateful. If I ever decide to trade my Scion, I'm headed your way.Miss Peggy and Mr David made a BIG, complicated problem..small and, fast and easy. Sometimes, when you help people, like they did me, a special 'thanks' is needed.OH, I LOVED my loaner Prius! It was AWESOMENESS.Stacy CatoeLupus Survivor and Fighter, One day at a time. Owner of a(now quiet) 2008 Scion X-D (Not for Dirty) Serviced 9/22/12

My husband and I visited Toyota of Rock Hill with the...

My husband and I visited Toyota of Rock Hill with the intention of purchasing a new vehicle. Not only did we purchase our intended vehicle (2012 4Runner), we traded in our '99 Corolla for a brand new one. Rock Hill Toyota exceeded our expectations. Our sales person, Tom Cook, was intelligent, well-spoken, patient, never pushy, and he showed us every feature and benefit of the vehicles we were purchasing. He took the time to work with us and he paid attention to our needs. Our business manager, Gary Hampton (we did not see his name on this survey's list of employees!)explained the products offered, in great detail. He offered us a clear understanding of our financing options, incentives and warranty. We appreciated his professionalism and attention to detail. We are new to the area and he went out of his way to make us feel welcome. Rock Hill Toyota impressed us enough that we are going to purchase our son's vehicle there, when he is ready to begin college next Fall.

We purchased our car at this dealership 2 years ago. In...

We purchased our car at this dealership 2 years ago. In the two years, the service we have received has gotten progressively worse. It started with 2.5 hour oil changes (even when an appointment was made). This was at the old location so we had hopes the new one would solve this. Especially since we had a service care packages, we "have" to go to a dealer to get an oil change. The second to last oil change took 4 hours even though we made an appointment and were ontime, and they knew we were waiting.The last straw was our last appointment. We made one for Saturday at 7:15. I made notes we wanted oil change, 20k service done, check out the noise on the loud engine (it has already started to get louder at only 2 years old, and finally repair the door dings since we purchased an extra warranty for that. Since we didn't want to be late we dropped off the car the night before in the drop box. (I even made a note of this on the service request). I called at 12:30 Saturday and they didn't even have our paperwork/key. They said they would call back. 30 min later, still didn't heard from them, so I called again. Finally someone told me nothing was done with our vehicle and they would get started on it but would call me back for a time frame on when we could pick it up. A little while later I get another call and finally a lady tells me that their body guy isn't in until Tuesday, so they cant look at it until then. Our options were to leave it there for a few days or do another drop off/pick up. We opted to leave the car for the few days. They told us they would call once he looks at our carForward to Wednesday Morning, we didn't receive a reply on Tuesday. My assumption is they worked on it so I call them at 9 am Wed. to see if its ready. Its not. Gentlemen on the phone says he can call me back once he finds out what is going on. I get a call about an hour later saying the body shop guy needs to look at it on Wednesday because he didn't get the car since "my personal attendant" was out of the office Tuesday. Needless to say I am starting to get very annoyed.He calls me back at 5:30 to tell me that there is too much hail damage on the car for them to be able to repair it and that I will need to take it to a body shop and while they fix the hail they can fix the dings (which should be done under the warranty). They assure me I can file an insurance claim and comprehensive coverage should cover it. Its nice to know, but I didn't want the hail damage repaired, I wanted the door dings repaired. At this point I decided I am just going to pick up my car and go to another dealer.We get there and without a single queue we have to stand around while other people who arrive after us are helped. Again because our "personal attendant" is not available.We find out they recommend them not working on any of our dings because the warranty that gives you "worry free" coverage on door dings doesn't cover if the paint gets chipped/damaged. Seriously when do you ever get a ding that is not caused by hail and does not cause any damage to the paint (almost never). So this warranty that the fiance guy told us that would cover any body damage smaller than a credit card, is completely useless. I am fine with the fact it doesn't cause paint but if they have to specifically disclose hail is not cover in the purchase process of a new vehicle, you would think paint damage would be another thing that would be specified.So in short, it took a week, all we got was our oil change/20k mileage. They told us there is no noise that is abnormal but it is noticeably louder so we will take it to another dealership to get it checked out. And for the dings they don't want to work on them because they may need paint work.The bad experience comes from the constant waits, no communication, loss of paper work and the inaccurate description of the exterior body warranty we purchase with our new vehicle.At the conclusion our rep did offer us a rental and they could take a second look at the body damage the following Tuesday, but at this point we had no hope they would do it nor do it in a timely matter. So we took our vehicle and we will start to use a different dealership in the future.

I am not happy at all about our purchase with this...

I am not happy at all about our purchase with this dealership!!! The pricing was not good and i wish i didnt need a car, and i really regret ever buying one from them! They said they would transfer our service to Scott clark for our free oil changes and service bc we live closer to there and it was not. They NEVER notified our insurance company of our new car, like 100% of dealerships do. And i asked to bring the car back because it was less than 3 days, and they refused to let us, even though any dealership ive ever been through, allows that. I would not recommend this dealer to anyone!

This car buying experience was a 10 in my book! Kelsey...

This car buying experience was a 10 in my book! Kelsey is extremely knowledgable on the product he sells. He took the time to listen to what I wanted and went the extra mile! After thinking I would be at the dealership for HOURS, he spoke to Kyle (Pit Bull...what I call the "pen" managers, but he's more like a kitten) and offered a price that suited what I was looking for. They both worked on different scenarios to keep my payment where I wanted it. The service I received was EXCEPTIONAL!! Also, kudos to Gary in the financing department, it was a wonderful experience to work with him! He was pleasant to speak with when not crunching numbers. I HIGHLY recommend this dealership. This was far none, the best car buying experience I ever had!

We purchased a used Toyota Sienna from this dealership,...

We purchased a used Toyota Sienna from this dealership, and we opted to purchase a service and maintenance warranty from Ken. We found out when we went for an oil change 5 months later that none of the paper work had been turned in to the warranty company. After a number of other disappointments we ended up canceling the warranty contracts and trading in the vehicle (for a new honda). I called to follow up on the warranty cancellation and found out (AGAIN) that Ken had not processed the paperwork.

Great experience very friendly. They went above and...

Great experience very friendly. They went above and beyond to show appreciation and make sure all their meet and greets where done. After my last experience at a car dealership I was very pleasantly suprised. I would recommend anyone to this dealership because they were friendly and it was very clean and welcoming

This dealership is top notch because its employees treat...

This dealership is top notch because its employees treat you with respect and are not pushy. We got the first Prius C and Oscar Carcamo was great through the whole process! He is very patient and helpful; recommend him to all! (Also talked to another customer who bought an Avalon from him, and loved him, as well!) David Hart was very helpful was well! Ken Kirchinger in Finance stayed until we were finished even though he had to stay beyond his time because he wanted to be sure we were taken care of 100% to completion! The Prius C is fabulous, it gets far better than 53mpg city; we've been getting in the 60's and 70's; ride is magnificent, also! Been getting many compliments on both the interior and exterior appearance of this car, as well! Buy one at Toyota of Rock Hill while its still available, because they're gonna go fast! People love this car, and so does the environment-help preserve God's creation with the Prius C!!! (Price is great too!)

The people were friendly and as honest as they could be....

The people were friendly and as honest as they could be. It was a relaxing time, except for the AMOUNT of time necessary to complete the transaction. I still think that 4 hours in a dealership, paying cah, is too long to complete the sale. This is not a reflection on the sales rep, or the Finance Mgr. , they were very courteous and professional.

Holly is #1 in the Maintenance Department, efficient,...

Holly is #1 in the Maintenance Department, efficient, friendly, always helpful, gets the job done.Charlie Morris, Great Salesman, professional, efficient, willing to spend as much time as necessary to get the job done.Brian Ward, friendly, efficient. Almost made you glad you spent your money. All make you want to go back again and tell others who to ask for.Great team. Everybody we met at Toyota of Rock Hill in the past few days was very professional and seemed to know their business. Customer Service is the best we have experienced. The "Customer Service" is everybody who works there. GOOD JOB!Conrad and Barbara Carter

While there is inherent hassle in buying a car just like...

While there is inherent hassle in buying a car just like any venture where a lot of $$ is being thrown around. Paul and his team were friendly and prompt in their dealings. They did not waste my time and got down to business quickly. On top of it all I feel like I got a decent deal

Wow!!! Buy your next Toyota from these guys!! This is by...

Wow!!! Buy your next Toyota from these guys!! This is by far the best Toyota dealership in the metro-plex. I had shopped around for weeks I only wish I would have started with these guys first it would have saved me time and hassle. Thank you to Eric for the no hassle buying experience and wonderful customer service. We will be back for service!!

I found Customer Service at Toyota of Rock Hill second to...

I found Customer Service at Toyota of Rock Hill second to none. We purchased our 2007 Sienna from them in April 2011. At the first Service appointment in September 2011, the dashboard air bag warning light was flashing. The Service department diagnosed that the passenger front seat air bag needed to be replaced for about $900 for parts plus the cost of many hours of labor. I declined as we didn't have cash to cover this unexpected expenditure. I was disappointed the Platinum warrant service, which we purchased with this vehicle, excluded any loss relating to air bag equipment. When I scheduled for 60k miles service on January 19, 2012, I remembered David Kitts' courteous attention & smile and I chose him as my Service Advisor. I asked him for another estimate of the air bag replacement. When they were done with my service, David reported they had again looked at the air bag system. They found the cable bunched up by objects under the seat and, when objects were removed and they straightened cable & cleared codes, the warning light went off and stayed off during their testing. David advised me to call him right away if the light came on again. I was very excited and pleased with the effort David made to resolve this significant safety system deficiency. This was an unexpected New Years gift!However, the warning light came back on again on January 24! I called David and set an appointment for the next day. At this time, David informed me that his management had decided to repair the air bag system at their cost. Exceptional, extraordinary, and superior were the words of my appreciation for this decision. The parts were ordered and, 2 days later, I left my Sienna with David in the AM, was driven home & returned by dealers van (felt treated as a king), and, with great relief from the continued worry that the air bag system would not function when needed, drove home with a broad smile on my face! Toyota of Rock Hill has a very satisfied customer whose loyalty is solid! Thank you for your care.

Both individuals were knowledgeable and most agreeable. ...

Both individuals were knowledgeable and most agreeable. This transaction was the most enjoyable and relaxing car buying experience in over 40 years. Outstanding service and stimulating chit-chat among the vets.

Both of these guys were very knowledgable. Jerry was my...

Both of these guys were very knowledgable. Jerry was my salesman and explained everything about our new Prius and was very helpful in answering the questions we had. Brian was our business manager and was very thorough in explaining the after purchase aspects such as Resistall, the warranty, etc. I would definitely use this dealership again for future purchases. And I will continue to have my Tundra, and now my Prius, serviced at this dealership.

Brian was very helpful, personable, and friendly. He made...

Brian was very helpful, personable, and friendly. He made us feel at ease and was very down to earth. He was the most helpful out of all the associates I dealt with.

I located the 2007 Highlander on Auto Trader.com. I...

I located the 2007 Highlander on Auto Trader.com. I called and made an appointment at Toyota of Rock Hill for Tuesday 1/10/12 at 6:15PM. The Auto Trader map info sent me to the old Toyota dealer location. I called and canceled my appt. and returned to my home in Inman, S.C. The next morning I got a call from Tom Cook at Toyota of Rock Hill, got good directions and met with Tom at 5:00PM on Wednesday 1/11/12. I drove the Highlander and negotiated a fair trade in and price difference and purchased the Highlander. The finance director Brian Ward did a great job explaining all the paperwork and extended maintenance package. Both Tom and Brian were great and very professional. By the way Tom, thanks for the card.

Sale manager outright lied to me. Told me they could...

Sale manager outright lied to me. Told me they could beat my credit union interest rate, but it was 6.5% higher than what I would have gotten at my CU. They also screwed up the registration on the car I bought and somehow managed to screw up the registration on my other car that had nothing to do with the sale, they could not seem to fix it and I had to go to the DMV myself and fix it, nor would they refund the fees they charged me to handle the registration. I thought I was getting a good price on the car, but later found that untrue when they added on all kinds of fee etc at the close of the sale. I've bought 20 or so cars in all my years some from private sellers and some from dealers. I can say this was the worst experience I ever had with a dealership. After they get your signature on the sale, you are dirt to them.

Love my Edge

I got a really great deal on my pre-owned 2008 Ford Edge at Toyota of Rock Hill. The facility is great, and the General Manager is very friendly. I feel very confident in my purchase, and am very glad that I shopped at Toyota of Rock Hill.

This was the best car buying expierience I have ever had....

This was the best car buying expierience I have ever had. David Hart and his team made a normally long and agrivating purchase a very pleasurable one. There was no "haggeling back and fourth. They were very considerate of my time, I was in and out in no time. I would definatley recomend purchasing your next vehicle from Toyota of Rock Hill.

I purchased my first Toyota in May(Certified '09...

I purchased my first Toyota in May(Certified '09 Corolla). The whole experience was great!! Completely hassle free!! Friendly staff!! I couldn't be happier with my Corolla!! I just took it for 1st oil change & tire rotation at the new location & that was also a good experience... I highly recommend Toyota of Rock Hill!!

After looking for several months,I found my dream car at...

After looking for several months,I found my dream car at the this dealership, but was told I could not test drive because they needed to fix something first. They said I could just buy it without test-driving and I told them that was not an option for me. I filled out all the necessary paperwork on the car, had a co-signer fill out all the necessary paperwork and they said "don't worry we know how great it is when you finally find the car you want and we will make sure to call you as soon as it's ready to test-drive." "We want you to tell all your friends about your great experience with us" Instead they called me the NEXT DAY to tell me that they sold the car to someone else! I am NOT HAPPY with this dealership. I will not be back to purchase another car from them and I would not recommend it to anyone else.

Very friendly and professional in helping us with...

Very friendly and professional in helping us with purchase of a new car. Our trade in was priced above what we expected and there were no hidden surprises or costs in the price of the car. We purchased what we wanted at the expected price.

Over the last 5 years I have received excellent service. ...

Over the last 5 years I have received excellent service. Both David B and Holly have been friendly, honest and efficient in handling my service needs. I highly recommend this dealership. I trust the service quality and have only had trouble when I have not used Toyota Service.

Everything went very well. My car was taken at the...

Everything went very well. My car was taken at the appointment time, service took about 2 hours. Everyone was very helpful and curteous. The cashier even offered to get coffee or a drink for everyone in the waiting room. The service writer came and explained everything to me when my car was finished.

I bought my Toyoto Tundra in 2007. Having gone through...

I bought my Toyoto Tundra in 2007. Having gone through the dealership changeover I am very happy with the transition that occcured. Some promises were made through the original dealership by the Sales Manager that were above and beyond the new dealerships perview.Al Shifferd was most accomidating and Mike Reidy made it happen. My go to person at Toyoto of Rock Hill is Holly Hinson and she has always been extremely helpful in working within my time frame to do my service.If you guys would step up and build a dually pickup truck I would buy one tomorrow. My thanks for allowing me to express my gratitude for the wonderful service I have received and will continue to receive in the future.Sincerely,Steve Gardner

paul [powell was the best salesman around rock hill i had...

paul [powell was the best salesman around rock hill i had shopped many and the charlotte area also.i was in the market for a used car.the staff was very friendly.i would definately reccomend this salesman and finance dept to anyone in the market for a car.

Do not go to this dealership as they do NOT honor their...

Do not go to this dealership as they do NOT honor their deals. Also, one of the sales staff was argumentative and insulting about another brand of car. We were promised 0% financing on a car IN WRITING but after the deal was done, we were told that we received "incentives" and no 0% was available. We were NEVER told we were being given any incentives. They are either imcompetent or dishonest. Called Toyota corporate and they were of NO help. Simply sent me back to the dealership to be told the same thing again. I bought a different car at a great price from a wonderful dealership.

I enjoyed my entire visit buying my truck!! Paul...

I enjoyed my entire visit buying my truck!! Paul listened to what we wanted and set us up! I appreciated the fast and professional service! I will recommend this dealer to others. I appreciated the courtesy beverages and was even offered pizza that was their dinner!

Greg was very straight forward, friendly, and sincere,...

Greg was very straight forward, friendly, and sincere, general manager, and all I had contact were were very nice and made me feel at home and appreciated. I got a good price on a great car. The selection was better than other dealers in the area. I will refer this dealership to others who want to buy a car without hours of haggling.

drove almost 6 hours to take delivery dealer did...

drove almost 6 hours to take delivery dealer did everything they said over the phone. i had 0 surprises it was the easiest car buying experience ever. go see Greg. i went through overstock.com and greg contacted me same day almost immediately. the whole thing was awesome. i never felt i was getting screwed. i kept waiting for the shock and it never came. again i highly recommend them

Great Service, Friendly Staff, Wonderful Experience! The...

Great Service, Friendly Staff, Wonderful Experience! The phone call scheduling the servie, was simple. Appointment reminders via e-mail and phone message. I was able to drop my truck off at a time that was convenient for me and my work schedule. The shuttle service to work was apperciated and pleasant. The driver was friendly, knowledgeable, respectful of my time and needs. To date, each visit to Toyota of Rock Hill has been GREAT!

Excellent customer service attitude and service. ...

Excellent customer service attitude and service. However, I do wish some information would have been provided about "why" the replacement cost for my engine battery ran so high. I should have asked for more details so I would have better understood.

My 2010 Corolla needed a 5,000 mile service. I made an...

My 2010 Corolla needed a 5,000 mile service. I made an appointment and everything went as scheduled. The service was performed fast, quickly and the cost was right too. Overall the experience was top of the line. All of the service employees were very customer service oriented. Having worked in customer service for 27 years I know what excellent customer is and Toyota Service in Rock Hill knows how to do it.

Donnie help me to achieve my dream of having a new car...

Donnie help me to achieve my dream of having a new car and on the process I got it well equip with the navigation and the entertainment system I want it. Thanks for all the help and making my dream and my fiancee dream come true. Jonathan will have blast in that van. This is how this family is starting with the dream car coming true. Thanks again.

very friendly, go out the way to help getting things done...

very friendly, go out the way to help getting things done right,getting done on times,kept appoinment good,good and clean facility. good inventory, very professonal all around,very good follow up on the service and repair, no crouchy service, and very beston customer service.

I would highly recommend this dealership and salesman....

I would highly recommend this dealership and salesman. Shopping for a vehicle, as a single female, can be intimidating. My experience at Toyota of Rock Hill was actually very pleasant. I never felt pressured or taken advantage of. The salesman, Greg, was easy to talk to and a very nice guy. I would definitely buy another vehicle from this dealership/salesman.

Best car buying experience EVER!!! Debbie found the car I...

Best car buying experience EVER!!! Debbie found the car I wanted and arranged for the vehicle to be transfered the next day. I drove 2 hours to the dealership and was pleasantly surprised at the work environment; no stress, fun and professional. I was in and out of the dealership in less than two hours and that was just because someone was in front of us for financing. Debbie went through the entire car and how everything worked to include the blue tooth feature. I drove off the lot and had no buyer remorse whatsoever and I actually told a co-worker that I would go back tomorrow and do it again. It really was that enjoyable. The dealership is getting a new facility and it will be a first class facility for sure. Hats off to the Toyota of Rockhill team for making me the happiest Camry driver on the road.

Great service. This dealer was willing to go the extra...

Great service. This dealer was willing to go the extra mile to make me happy and get me the car I wanted when others would not. Their attitude was always great and they never made me feel rushed. They were just plain friendly and although I wasn't previously getting my car serviced there before, this experience has caused me to change dealerships for the long run. Great customer service is hard to find.

My husband and I were fortunate to work with Kelsey Cash...

My husband and I were fortunate to work with Kelsey Cash previously, so we requested him as soon as we got to the dealership. We purchased a new 2010 Prius, and everything went really smoothly. We appreciated how comfortable Kelsey made us feel. Thanks!!

So, its not quite like the the guy who said...".....I...

So, its not quite like the the guy who said...".....I liked it so much that I bought the company!", but lightening did strike TWICE! After buying a new 4 Runner for my son, my wife really liked the vehicle. She liked it so much that I bought her one too. Being the skeptical guy that I am, I shopped a second time. And, the results were the same. At the end of the day, a lot of chrome and glass, coupled with high pressure sales and the option for a nail salon would have cost me thousands more....for the same car. The experience with Rock Hill Toyota was terrific. New GM Jack Brennan is reinventing this dealership and he's making a difference. I see a change in just the 90 days between my purchases. The weird thing is that I've been conditioned over the years that buying a car is a horrible experience. Just the "shopping experience" reinforced that for me over the last six months. However, the team at Toyota of Rock Hill was 180 degrees different. I was treated with respect. I wasn't pressured. I was priced fairly. And, everyone took time to greet me and make sure I was happy. It didn't matter what "unhappy" looked like, they were committed to fix it. They wanted to earn my business rather than make me feel like I owed THEM for their investment in a huge dealership building. The big building and an elevator to the cars may be important to some people. But, for me, business is still about people doing business with people. From the first moment I engaged Toyota of Rock Hill on the first vehicle, until the time I drove away with the second vehicle, they were regular people out to grow their business the old fashioned way---by taking care of me, the customer.I can't say enough positive about this team. If I were in the market for another car, I'd buy it from them again. Like the advertisements say...."shop and decide". Atta boy Jack and team!

This was a wonderful experience. Morgan was so...

This was a wonderful experience. Morgan was so knowledgeable and friendly. She really worked hardto get the deal I could afford. Ken, the finance manager was very courteous and patient, explaining all the financial aspects. Jack, the GM, took the time to meet me and to offer his appreciation for the sale as well as his help if it's ever needed. I have never felt like such a valued customer!!

I couldn't have asked for nicer people to have to go...

I couldn't have asked for nicer people to have to go through the grueling process of buying a car. I spent a long time with Will and felt like family when I left. I Know I was well taken care of and would recommend Toyota of Rock Hill to anyone.

I paid $14 for a Consumer's Report special pricing list...

I paid $14 for a Consumer's Report special pricing list for a 2011 Highlander Hybrid LTD with navigation and was given this dealership as a participant in that program. Internet sales are arranged by John who is I later found out is actually located in Massachusetts. He led me to believe that he was at the dealership in Rock Hill, SC. He made an appointment for me with Jose at 10:15am on Saturday morning. I was told that there were 3 models on the lot for the above specs. He told me the exterior colors and got back to me with the interior colors. I asked for Jose's direct contact number. On Saturday I was running late so I called Jose but the person answering the voice mail was not Jose. I then called the general dealership number and they said that the cell phones had been switched recently and that Jose was not supposed to be there until 11am. Fortunately that was the time I expected to arrive. When I got there I was met by Greg who said he would go get Jose. After waiting a while & chatting Jose didn't come so Greg said he'd take me out to see the cars on the lot. After driving around the lot several times we could not find the year,model, package combination that I wanted. He suggested I drive one of the models they had which was a 2010 but I wanted to drive the exact model that I wanted to buy. When we went back in Jose finally came over and we met. They couldn't tell why the 3 models I was told were in stock weren't. Although everyone was nice I felt that the whole experience was very unprofessional and unorganized.

outstanding service from all departments. the entire...

outstanding service from all departments. the entire staff was very friendly. i found this dealer online and when i arrived at the dealer, the truck i was asking about was already pulled up to the front. it was exactly whhat i asked for and i bought it on the spot

My experience with this dealer and especially the sales...

My experience with this dealer and especially the sales representative was outstanding. There was no hassell, no long waiting and the service was courteous and effecient. This was by far the best new car buying experience that I have ever had. I will recommend this dealership and sales representative. I had done my homework with regard to pricing and options. I told the sales rep what I wanted and what my budget was. She not only met my expectations but exceeded them in terms of the options desired and the price of the vehicle. In addition, I did not have spend an entire day at the dealership once the deal was made. I was out in less than an hour. Unbelievable!

This dealership is under new ownership and it SHOWS!! My...

This dealership is under new ownership and it SHOWS!! My wife and I just bought a brand new minivan from them and it was the BEST experience I have ever had with a dealership. Everybody was very friendly and had very positive attitudes. We did not get the feeling that we were being pressured at all (which is the case with most dealerships). Our salesperson, Debbie, was very knowledgeable, friendly, and patient (we had our 2 month old baby with us). My wife had to feed the baby a couple of times and she was kind enough to find us a private room. I was very impressed by her ability to address all of our questions and concerns. And, the great customer service did not stop at Debbie. Jose, the sales manager, was extremely nice and it was a pleasure to work with him as well. When we went in the 2nd day, he remembered little things about our first visit which made us feel welcome and not just "another number". The business manager, Ken, was also very friendly and very professional. And, to top it all off, we got a great deal on our minivan! They did such an amazing job right off the bat, that we did not need to "shop around". It was nice because we really didn't have the time to be running around looking for the best deal and customer service. We are so lucky that we decided to go here first!Toyota of Rock Hill has really set the standard high in my opinion. They have changed my traditional "view" on dealerships. I will definitely be bringing my business back to them. Thank you Toyota of Rock Hill and thank you Debbie!!!

We could not be happier than we are with the...

We could not be happier than we are with the professionalism, courtesy and efficiency of Ken and the rest of the staff at Toyota of Rock Hill (SC). Though it is a 90-minute drive, the effort paid off with a great deal, and the personal commitment to caring is something that money can't buy. Ken even freely loaned us the use of his iPhone to tie up some loose ends. As members of USAA, we were able to find this outstanding dealer and subsequently our beautiful new Toyota Prius on the internet.

I will say that this was the place to buy a vehicle. We...

I will say that this was the place to buy a vehicle. We had just moved here and we knew we were in need of a second car, after looking for 1 month or so, we went back to the Toyota dealer and was helped again by Lee and bought a Toyota. Thanks to Lee and the staff. I gave this rating because I felt that when I asked a question I was getting a solid, truthful answer.Regards, Greg and Lori Smith

Fantastic experience all around. Daniel was easy to work...

Fantastic experience all around. Daniel was easy to work with and everyone was professional and courteous. They beat the price of all other dealers in the area and once I scheduled the appointment to come in I was in and out in less than two hours.

It was such a pleasure doing business with Morgan. She...

It was such a pleasure doing business with Morgan. She was knowledgable and helpful and had really done her homework. We had been exchanging email for about a week and knew what we wanted. When we arrived the car was waiting for us to drive. She took for a ride and showed up all the exciting things about this car. We were sold.Thanks so much Morgan for such great service. You are the best!!!Susan and David Van Zile

What a pleasure it was doing business with Greg Walker at...

What a pleasure it was doing business with Greg Walker at Toyota of Rock Hill. I contacted Greg via email and told him exactly what I was looking for. Greg locacted the Camry for me and we basically negotiated and closed the deal over the computer before we even talked on the phone. Greg got me the Camry I wanted at the price I wanted. Toyota of Rock Hill was the only Toyota dealership willing to add on the extras that my daughter had to have. Also, Dave in maintenance did a great job working with us to get the add ons added to the car and delivered to me promptly.I would recommend Toyota of Rock Hill to anyone in the area looking for a great deal on a new car. I'm looking forward to see if their service after the sale is just as good.Mike GentryAnderson SC

I was in the market for a new Camry and recieved a number...

I was in the market for a new Camry and recieved a number of quotes; however Ken was able to give me the best deal on the Camry that I was looking for. He provided excellent customer service throughout the entire process and didnt make me feel uncomfortable or pressured at any point. I was able to negotiate a price over the phone and a week later, went in to complete the sale. He delivered what he promised and everything went smoothly. He even introduced me to one of the service department technicians and the GM. I was very impressed with the level of care and customer service .This is my fourth toyota purchase and this was by far the best experience!

Morgan and Jack made buying my new Toyota Tacoma a nice...

Morgan and Jack made buying my new Toyota Tacoma a nice surprise. I didn't get the normal run-around that I was anticipating. Everything was up-front -- no surprises. I was very impressed with the quality of people I worked with. I have already recommended this dealership to others.

Toyota of Rock Hill eliminated all the fears and pain of...

Toyota of Rock Hill eliminated all the fears and pain of buying a new car. They were able to pinpoint the vehicle that met our needs and wants and then they made the deal happen. We arrived at the dealer in the early afternoon and by dinner time, we were driving home in a new vehicle with smiles on our faces. Morgan Meszaros is very organized, articulate and knowledgeable. Morgan listened to our wants and needs and then showed us the perfect vehicle. Jack Brennan and Morgan worked together like an experienced team to put together a fair deal between our trade in, purchase price and financing. As the General Manager, Jack Brennan is very hands on and personally spent alot of time with us to make sure we were happy and satisfied customers. Toyota of Rock Hill is being run like a fine oiled machine willing to go the extra step for their customers, they make you feel more like a family member than a customer.Toyota of Rock Hill earned our business and loyalty with their excellent customer service.I am already looking forward to our first oil change so I can see the team again.Thank you Morgan, Jack and the entire team.

I knew I wanted a good used car and had researched the...

I knew I wanted a good used car and had researched the web pages the day before we stated to look. I was very glad I went to Toyota first. The toyota web page was very clear and helpful. I cannot say that about other dealers. I knew what price range we could afford. I was very glad when Mr. Kelsey Cash showed me the car I was interested in and did not try to talk me into a larger more expensive model. We worked out a price I could afford and am very grateful to him for his help.

I visited Toyota of Rock Hill and had best experience I...

I visited Toyota of Rock Hill and had best experience I have ever had at any dealership! I worked directly with the best Jack Brennan the GM, Morgan Meszaros who was awesome and Kenneth Kirchinger who gave us nothing but the best! I not only got the car that I wanted but I also got the payment that I wanted!! I feel like I have know these people for a long time and plan on dealing only with them when it comes to car choices. Once I came home I told my Mom about these wonderful people she was excited and is already planning on going there for her next car! Thank you so much and thanks for all great customer service!

I am so impressed with the level of service and the...

I am so impressed with the level of service and the overall experience! Thank you so much Toyota of Rock Hill. I have never experienced such superb services as I have with this dealership. I felt eveything was disclosed with no hidden fees. Now I have my brand new Toyota Camry and I love it!!