Toyota of Richardson

4.3
Overall Rating

Customer Service: 4.3 Buying Process: 3.8 Quality Of Repair: 3.7 Overall Facilities: 4.2 Quality Of Work: 4.5 Friendliness: 4.6 Pricing: 4.4 Overall Experience: 4.4


By clicking the button, you agree to our submitted.

Oil change & tire rotation

5
Twisti on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service on my car was done incredibly fast with friendly and courteous employees. They touched base with me before and after the work was done to keep me updated. From start to finish, it was a very quick and convenient process.


Toyota of Richardson is awesome!

5
A Watson on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the best dealership in town. I will not go anywhere else to purchase my vehicles. I love using the service department . Great hours, very easy appointments and the advisors always take great care of me. Always fixed right the first time.


Great people!

4.8
NickM2016 on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great staff, very thorough and helpful! Got a great new Toyota Sienna. Nick was very helpful and honored his word to make us a great deal on our brand new minivan!


Dependable, Pleasant and Worthwhile

5
ToyotaFan on 11/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Toyota of Richardson Service Center provides excellent service for my Toyota. The process is streamlined and smooth. Wait time to be greeted is fast and the adviser is friendly, knowledgeable and tunes in to what you want done that visit and the other options you would want to know. The work is done in a reasonable time. This last visit the adviser noticed something to be done that was on warranty -- not major but I wouldn't have noticed -- and the advisor proactively had it done. Typical. They know what they are doing and do it well. I get good answers to my questions and any concerns. There is teamwork, harmony and focus among the departments. The building is clean, neat and designed for a pleasant wait unless you ask for the courtesy shuttle. Most importantly, the work is dependable and they have always earned my trust and loyalty. This service center adds to the value of owning a Toyota.


Retired

5
Donald Johnston, Retired Account Executive on 11/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've purchase several cars and trucks for Toyota of Richardson and it has always been a very pleasant experience.


Kyle Herd my service advisor

5
Maura on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I felt no pressure, yet he covered everything needed and more. He went out of his way to get me back to work asap due to a hearing he knew I had. I was back in 7 minutes! My car was ready to go in 1.5 hours, he went over everything and explained to me why the cabin filter was yellow. He was very customer oriented and appreciated his calm demeanor. I will always ask for Kyle when I come in.


Wonderful and efficient

5
Tim Cocklin on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were shopping for an Avalon and found the perfect one.They worked out our financial es and deals to our satisfaction. We are very excited to drive our new car


Toyota richardson

5
RTW on 10/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

OUTSTANDING CUSTOMER SERVICES. EXCELLENT DEALER TO BUY A CAR FROM


Overall good buying experience.

5
T777 on 10/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The team was professional and fair on the trade in side of the transaction and very knowledgeable on the new vehicle side of the transaction. Finance team is stellar. Would buy from them again.


Service

5
Syed ahmed on 10/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The best in business and most caring. I am also looking for a couple of card and dealing with Terry Torbet- Fleet Manager.


Good service

5
Bob Fleming on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always get great service. The service writer, Lee Schuster, answers every question and explains what services were preformed. I trust Lee to make the call on any needed repair.


The Dealership Delivers on Service

5
DuckDoc on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

An exceptional service department that is totally focused on making sure my vehicle is iexcellent and they are willing to go the extra mile to support their customers.


Love your service department!

5
Redgirl on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Your service rep, Scott King, checked me in yesterday for service work and took the time to share some features about my car that he was pretty sure I didn't know. Loved him!Thanks for employees in the service department like Scott King!


Customer since 2005

5
Sequoia05 on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a Toyota owner since 2005 when I purchased my Sequoia. When my previous service advisor left Toyota of Richardson to pursue other opportunities, I was not certain that I would find another one who was as attentive as him. However, Alan Bostley has done a tremendous job feeling those big shoes. Alan is very professional, and attentive yet personable. He's very accessible and does a great job explaining the services that are needed to keep my vehicle running to it's maximum performance. When things have gone wrong, which they have. Alan tries very hard to make things right and I appreciate that and feel valued as customer. Alan and the excellent customer service are why I continue to bring my vehicle to Toyota of Richardson. It's competitive prices, quality service and other amenities provided to it's customer sets them apart from many of their competitors. Sincerely,Jinnetter DixonOwner Since 2005


6th month service cycle

5
avalon2015 on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Lee was of great help in handling the scheduled service, the zaktek and couple little parts that needed taken care of on my vehicle. My toyota looks great and I will continue to use TOR. This makes the 7th vehicle my family has purchased at Toyota of Richardson and all service is done with them.


good pricing

3.6
carbuyer1234 on 10/06/2016

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

They have competitive pricing but their customer service isn't the best.. cheaper price for newer models.. just be patient for the price of getting a cheaper car


No hassle. Great service

5
My5thToyota on 10/01/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sales rep, Randy Penn, provided excellent service to ensure we found the vehicle we wanted with the features we wanted. There was no pressure to put us in a vehicle they were trying to move off the lot and none of the back and forth negotiating with the sales manager.


scion iA OWNER

5
scion iA lover on 09/30/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

my daughter inlaw bought my car in las vegas, but I spend more time in dallas on my travels and actually enjoy taking my car in for service at the richardson service center. they are friendly, kind and helpful. I've had my car since june 5th 2016 and have already put over 9000 miles on it. I love my car and have had very few issues with it.


Best Toyota dealership in Dallas. Truly exceptional service.

5
Thanvu123 on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Babs and Lonnie gave me a truly exceptional service. Dexter Tchen desk manager gave me a great deal. Ask for them when you buy a car.


great service every time

5
scion lover on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in for my regular service and because my tire warning light was on, they took care of everything on the spot and explained that the weather change had affected the pressure in my tires. great service


EXCELLENT TOYOTA DEALERSHIP

5
Claudia L on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First class service if you are looking into buying a new vehicle. Look for Babafemi Osibamowo in the new car sales. They are very accommodating and do not play the dirty sales tactics like most car dealers, where the junior sales person will have to go back and forth with the top guy who usually sits at an elevated counter to negotiate the price. At this dealership, if you think this is the price and budget you are comfortable with, the Sales Manager, Steven Malcolm will basically come by and let you know if the price is acceptable. If so and you agree, you close the deal on the spot.We have been to three car dealerships in the vicinity of Dallas and Toyota of Richardson is the BEST!


AAAAAAAWWWWWWEEEEEESOOOOOME!!!!

5
DatGURU on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If u come here, LOOK FOR TRACY BROWN!!!! The rest of em are lookin round, twiddling there fingers, and playing games on there phones.....Tracy takes care of u quick fast and in a hurry and leave totally satisfied and feel good about yourself and your purchase...


Great Toyota Dealership

5
Slim on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First class service, very accommodating and excellent follow-up. Overall a very pleasant buying experience. Highly recommended for new car purchase. Staff is polite, courteous and will work with you to get the vehicle and options selected.


Easy, stress-free buying experience

5
Infoathallidayroofingllc.com on 09/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purcahsed 4 Toyotas for our company in the last 4 years, each from a different DFW area Toyota dealership. This was my first experience with Toyota of Richardson, but will not be my last. Also my first CPO purchase and I would recommend Robert to anyone looking for a used vehicle. I wasn't "oversold" on anything or ever felt pressured into buying. They worked around my needs/wants, including financial situation, and delivered. I dislike buying cars, which is why I will only go to Toyota of Richardson in the future.


Great dealership!

5
Lanceboogers on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales agents Gary and Jeff were great to work with as well as everyone I incouter there, great truck buying experience b/c of those 2!!!


Best car experience ever!! 9/17/2016

5
Brandy3411 on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought a rav4 today at toyota of richarson and really had an amazing experience there! Our sales guy Syed and finance guy Chase could not have been better! Both amazing at their jobs and pleasing the customer. They did everything they could to make sure they made us happy and did. I left with my new rav4!My husband is very impatient when it comes to shopping for a new car and has a bit of a chip on his shoulder but our sales guy was amazing and patient and worked the numbers that we were happy with.


That's amazing dealership

4.8
Vanessa on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I go to buy the uses car in Toyota of Richardson.the dealer is good,fan.they give me a good condition to chooses the car.now I buy It already.thanks in advance Toyota of Richardson.


Best place to buy a car

5
Blue crush on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Walked in knowing the car i wanted. Salesman did everything he could to help me get my blue crush corolla,he was polite through the whole deal. Im very very happy with my purchase and price i got was excellent. By far the best Toyota dealer to go to. I recomend this guy when your ready for your next car.


Nick was great!

4.6
Kristypurtle on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I purchased a new Highlander from Nock a couple months back! He was great- honest- helpful-professional and I love my car. Thanks for a breath of fresh air in a salesman. Miguel was a great help too. Thank you!


Service

4.8
vanam on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have always taken my vehicle for service to Toyota of Richardson, whether it's just for oil a nd filter change, but in every occasion, my Technical Advisor, knows to check every time to make sure it's not low. My experience with their service has been excellent. The service staff is very professional, courteous and very customer service oriented.


Awesome experience!

5
Elonka08 on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service around the house from Lonnie and the Sales staff. He helped me pick out my car and showed me all the features which really helped. After going through the vehicle I got introduced to Chase who did my final paperwork and made it a really smooth process. Thank you guys and I look forward to next time. Definitely recommend Toyota of Richardson


Exceptional Experience

5
Camryowner on 09/14/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a fantastic experience purchasing my new Camry through Cesar Sotelo and Waleed Khan. They found the color I liked and took time to show me how to use all the new gadgets. I love my new car and will recommend them in a heartbeat. They made my buying experience the best ever and exceeded my expectations!


Another great experience

5
Sara T. on 09/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My car, which I had purchased recently from Toyota of Richardson, was totaled in a flash flood. I returned to them, and Tracy Brown helped me find a replacement car the same day. He guided me through the process and even programmed my phone for me before I left.


Awesome experience and best customer experience

4.5
Manish on 09/13/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I bought my Toyota Corolla LE 2014 from Toyota Richardson and let me tell you a fact, the sales person there helped me in getting the desired car and that too in a budget that i was looking for. I am extremely happy with the way they handle their customer and at times they go out of way in helping them as well. I would definitely recommend them to my friends if they are looking to buy any vehicle.


Awesome experience

5
Sam214 on 09/10/2016

Overall Experience: 5.0

Buy my 2016 RAV4, with Ramon and Chase Vaughn get in and out of dealer quick less than an hour. Thank you guys for help Ramon and Chase.Som


Actual fun experience.

5
AndyC on 09/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Genuine and informative. Great experience, First time going thru the Internet with interface withAaron.Worked out quite well. Will definitely recommend this approach to friends


Fantastic service with great people. Very fast!

5
hi.my.name.is... on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in and out within one hour as promised. My service advisor was very professional and courteous. I am very pleased and will be back soon.


Friendliness was awesome!

5
CR7 on 09/01/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything was great, except my first meeting/experience wasn't too welcomy but I found Mario Morante (used salesman) and he was really friendly and made me feel really welcomed when I first stepped into the dealer. He was great and experience was awesome. The business and the financing part was really nice too. They did everything they could so I can take and pay the car. It took long but it payed off!


Easy to work with

5
Todd on 08/30/2016

Overall Experience: 5.0

Easy to do business with. I didn't get the run around with needing to get sales manager to approve, just to go back and forth to get a deal done. Got the bottom price, agreed on the deal and hour later left with my new truck and left my trade-in behind.


Great working with Toyota Richardson

5
rlpick20 on 08/30/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Because both Willie and Chase were very easy to work with, very fine guys. They sold me 2016 Tacoma truck that I like very much.


Gary Lowe and Chase Vaughn

5
TimP on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gary did an outstanding job of helping me find the perfect car that suited me, my price, and he made sure that I got the best bang for my buck! Often times, car salesman are there to make the money possible. Gary on the other hand, works with you to try to save as much money as possible while maintaining what's best for both the customer and the organization he works. He truly is one of your best car salesman and I will highly recommend him to anyone I know interested in buying a car! Chase Vaughn was the Finance Manager I worked with to wrap up the deal and be on my way. He did a fantastic job of streamlining the finance process and making sure that we were on our way. Normally when you go to the finance department the expectation is that it's a long process, but Chase was great at making things quick, but still doing his job of explaining what each piece of paperwork entailed and he also helped us with getting a warranty. I highly recommend Chase for when a customer is going through the finance process! In conclusion, I just want to say that these gentlemen were incredible. They are subject experts in what they do and they put the customer first. As a customer, I encourage Toyota of Richardson to nominate these gentlemen with Employees of the Month awards as they should be recognized. Way to go Totota of Richardson!


Brian was great to work with

5
Bryce147 on 08/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian was great to work with and lots of inventory to choose from! Very easy staff to work with. You can trust you are getting a quality used car since they do do all the service work before you buy it


Exceptional service

5
TF Richardson on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Truly a very efficient and friendly service center. The advisors have the customers needs in their mind. Not motivated by other gains as some. fancy dealers do.


James Weaver and Ben Boyd did a great job

5
Dwescoat on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The whole dealership experience was very positive. I was not expecting that but happy walking away helping my daughter buy her first car. Ben and James were very helpful and the managers were very friendly Miguel, Ceasar Satello, and Dexter.


Very accommodating and great experience

4.2
KLy on 08/24/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Had a great experience with Ben Boyd and Bruce. After two visits, one to scout out a car and then one to test drive, we were extremely pleased with the attentiveness and accommodating experience. They worked with us on pricing and walked us through many options both with choosing our car and the financing options. The team was very patient with two test drives and two little kids after a day of work and school. Even provided some balloons to keep the kids entertained.


Finance Experience

5
Sidney Phan on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It is my second time buying the cars from Toyota of Richardson. Rahman is awesome guy. He helps me out a lot. And of course, the financial guy, Ben Boyd, he is a nice guy with awesome hair!


Excellent customer service experience!

4.6
Babak on 08/24/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Amazing customer service! Rahman did an excellent job in introducing the company products. He is very patient and knowledgeably and friendly. Adrian also did a great job introducing the finance options.


great experience

5
red2gojoe on 08/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our third car from Toyota Richardson. Everytime we get personal service at a fair price. I would highly recommend to all my friends.


Toyota Camry 2016

5
Mustafez Alrahman on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought Toyota Camry 2016 from Mr Mustafez Alrahman . He did outstanding job helping us finding the right car . He was very helpful and polite and he runs the extra mile to help me.I really recommend him for all my friends and appreciate his help.


Good Job Toyota of Richardson!!

4.8
reviewer123 on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Good sales experience. No pressure, they let the car sell itself (what a concept!!!). Price was fair and everything went smoothly from start to finish. They did what they said, when they said they would and we were in and out with our new car in about 1 1/2 hours. Salesman was very knowledgeable about the car and its features and gave us a good tutorial before we drove it home. Also, we forgot to remove some items from the trade in vehicle. As soon as Jonathan found those, he secured them and notified us that he would have them. Honesty is obviously an important part of their program----very refreshing, these days..... Overall, if anyone is looking for a great car at a fair price that they want to buy on their terms, not the dealerships, Toyota of Richardson is the place to go-----and don't forget to ask for Jonathan or Rahman.


Good price and Good service

5
Jeff61 on 08/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful car buying experience at Toyota of R ! Our salesman, Rahman, answered all our questions, no pressure and educated us as well. did a great job in walking us through our options.


Buyimg experience

5
Tundra 1774 on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One of the best buying experience with a very knowledgeableable staff. I was able to test drive the Toyota Tundra that I was interested in. My sales person went above and beyond to meet all my needs and expectations


Thanks Joe Thai & Ben Boyd taken me for my new car purchased

5
Thangnguyen0329 on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks you Joe Thai & Ben Boyd taken care me for my new car purchased Good job Richardson Toyota!! That is my 3 cars. We will keep seeing you guys!


Great Multi-State Experience

5
Texas Edition in Tennessee on 08/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had searched for over two weeks for the perfect Tundra at the price we were willing to pay. Mr. Donnelly was more than accommodating as we drove from Tennessee to Dallas to pick up the Texas Edition CrewMax Tundra. He even assisted in getting the rental car back on time. Thank you for a pleasant, positive buying experience.


Timing Belt

5
Billy O on 08/18/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I rarely use an auto service facility. My experience in auto service over the years has been useful, because if you want a job done right...do it yourself. I had the rare occasion to have the timing belt/water pump service performed by Toyota of Richardson. While it was apart, I needed new oil seals. Was called promptly. All work was completed, car washed, fluids topped off, and a smile by 3 PM. They called to thank me for my business. They treated me like family.


Tire repair

5
BT on 08/14/2016

Overall Experience: 5.0

Great hospitality, dependable service, every one I met was very supportive and friendly. I am long time customer for this service center. I witness great improvement. My service visit was excellent and I am happy. Thank you.


Best Dealership in Texas

5
mmcconnell on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Outstanding customer service. Alan Bostley is an excellent advisor. Very knowledgeable and professional. Always fixed right the first time. Would recommend to everyone and worth the drive from anywhere.


Well worth the time and money

4
The Don on 08/10/2016

Customer Service: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

I had a pre-purchase inspection conducted on a used vehicle I was purchasing from another dealer. I was met by Easy, who explained, in detail, what would be inspected and the pricing. I agreed to the inspection. I went to work and left the car with him. He later called me and explained what the inspection had found. I took the inspection report to the other dealer and asked him to perform the repairs before I purchased the vehicle. He agreed. The inspection saved me about $1300 in repairs. Well worth the time and money.


Excellent customer service by Omar Dibbeh!!

4
Prabhu on 08/09/2016

Customer Service: 3.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Bought a 2013 Toyota Camry.People are very friendly. We were lucky to meet the right person Omar who did every best thing possible to meet our expectation. He made sure that we get the best in there and was very helpful.We would recommend anyone to meet him to get the best experience in buying a car.Thank you Omar.


Outstanding

5
Rich Ayers on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our service advisor Lee Schuster was outstanding with his exceptional customer service. I felt right at home. We were visiting in Dallas from Kansas City, and needed our AC fixed. Lee & his mechanic got our Highlander fixed in time for me to pick up my daughter at Love Field. Super job by all at Richardson Toyota. Thanks from a very satisfied customer. Sincerely, Rich Ayers KCKS Aug 5, 2016


friendly, professional

5
michael.barth2 on 08/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

They know what they're doing, they are friendly to deal with, they have good processes and can handle a large volume of cars efficiently. Thanks!


...required maintenance

5
Rosie on 08/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

exceptional service! We have been dealing with Toyota of Richardson (Lee Schuster and Dwain Dorsey) for approximately 15 years; keep coming back because the level of personal service is outstanding.


2011 Toyota Tocoma

4.7
Tyler Golf Coach on 07/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Purchased online... Quick, very polite, responsive, and made my first time online buy a good one. We drove two hours to pick up the truck and it was ready to go and we were in and out in less than a hour. Everyone said hello and congratulations!


Excellent response to issue

5
yankee1 on 07/19/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was interested in getting information about a new Toyota. in my initial interview with a sales representative I did not make myself clear as to what I was interested in. I mentioned this to management in a follow up conversation and could not be more satisfied with the results. I would and have recommended this dealership to friends and family. They are responsive and very professional.


Great Service advisor

4.8
marge on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have my Rav 4 repaired at Toyota of Richardson since 2007 and have great service on every repair and service. Vehicle is always ready when promised. They will take you to work or home and pick you when service is complete. Everyone is very professional and helpful; I recommend Toyota of Richardson very highly


Great Experience

5
Katy on 07/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I bought a truck from Toyota of Richardson back in October. It was an all-around incredible experience, from the sales staff to the finance department. The only thing the truck didn't have that we really wanted was a back-up camera, but we were told by our sales guy that they could easily have one installed and we would be able to roll the charge for it into the financing. We didn't want to agree to the purchase and sign the papers unless we were 100% sure that the camera was going to have the functionality and quality that we were expecting. After being assured and promised multiple times by our sales guy, we signed the papers and scheduled the install a little while after. To make a long story short, the camera didn't even remotely have the quality and functionality that we were promised. (Toyota was not responsible for the install - a 3rd party company was.) On top of camera not being as-expected, the sales guy that we had dealt with was no longer working for Toyota. We were incredibly disappointed and frustrated and felt like it was ruining the great experience we'd had with them. That was until we met Brian Pacheco. He listened to us voice our frustrations and that same day, he made it right. He was able to get us a full refund for the camera and have it uninstalled while we were out of town for the weekend. He was so kind and understanding through the whole thing, and what meant the most to me was that it shouldn't have been his responsibility to "clean up" someone else's mess, but he did. Some sales guys kinda stop caring once they make the sale, but that's clearly not the case with Brian. We are so grateful that he listened to us and made the situation right, and we're back to being able say it was an all-around wonderful experience with Toyota of Richardson from start to finish! :)


Great Experience

5
Amiakey on 07/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the easiest deal I have ever made. They gave me a good price from the start and didn't hearse me every day to come back in. Omar Sherbi was very knowledgeable and upfront. His manager Jeff Sholnick was great to work with also. I'm still kind of shocked how easy the process was. Five stars all the way.


great customer service.

5
mycarlisle on 06/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My throat was sore, and I began to cough while explaining why I was there. The service advisor ran and got me a bottle of water in about 15 seconds, and made certain I was ok before we continued. Genuine concern. Love these guys! And they always wash your car!


Great Customer Service

5
No Time To Wait on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Edward was my POC when visiting, I was needing my tires rotated and oil change so I just drove up, he let me know how long the wait would be and I was a little pressed for time so I wasn't able to stay but he did let me know that I could make an appointment so that way I don't have to wait so long lets just say they had me in and out in about an 1hr10min I like that kind of speedy service!! Great job on letting me know what to expect when I come in next that way I can plan accordingly. Very nice and upbeat I like that!!


I'll go back there for service

4.7
Richard on 06/09/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I have been having my 2015 Toyota RAV4 LE serviced there a few times. Always very helpful, polite, and professional. They make you feel like your issues are also theirs. Special thanks to Alan Bostley, service manager. I had a particularly difficult-to-find soft chassis noise issue that was diagnosed correctly and remedied by a technician there named Don. Ask Alan if this guy is available when you have a difficult problem.


Best Toyota dealership

5
Steve B. on 06/09/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Have purchased vehicles at other dealerships and had them serviced at same. Toyota of Richardson is, by far, the best. When looking for a car, Terry found exactly what we wanted, the entire sales process was effortless, completed all of the paperwork in less than an hour. All of our Toyotas are serviced at Toyota of Richardson. The shuttle service is a great convenience, we make our appointments on-line or by phone, have no trouble getting in when we want and the service is always done right the first time. Our service advisor, Alan keeps us informed of everything we need to keep our vehicles in top shape, gets us in and out quickly on our visits and I would recommend him to anyone looking for the best service advisor.


Took my 2014 Camry to have it service at the service center.

5
Patsy Bowens on 06/08/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I will recommend Toyota of Richardson for there great service. Thanks to my saleman Terry Torbet, Easy Newsome Service advisor and Jeremi Chapman, You all have my business.


Best Customer Service by Omar Dibbeh.

5
Endu on 06/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really recommended Toyota of Richardson due to the best experience that I had with sales person Omar Dibbeh and finance guy Moe.They were very helpful and professional. They were friendly and punctual. It was my first time buying a car and they assisted me very well. They have exceptional customer service and I recommend Omar Debbeh, Salesperson and Moe, finance for anyone who likes to by a car at Toyota Richardson.


Great experience at Toyota

5
PennyD on 06/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Joey Desrosiers is an amazing finance manager. We had a wonderful experience and he took great care of us. We had two vehicles totaled in the tornado the day after Christmas so we had to buy two vehicles. He helped us get financed and the process was quick and easy! Thank you so much! We love our new vehicles!!


skip it!

1.4
addistedla on 05/30/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

very rude person. you can tell he is burnt out from his job. I am giving "one" star because there is no "0". The manager of the used car that I do not know the name was also very rude and unhelpful when it comes to returning my deposit that I was entitled. I give one person in the finance dept named Omar"5 star".


Satisfaction

5
Lindita on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alan Bostley is the best service advisor. Always courteous, professional and helpful. I highly recommend him and already have recommended him to family and friends


The service is real great i drive 40 miles for the service i

5
colton on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

outstanding service thank you Alan Bostley I drive 40 miles to get this service done I live in Duncanville but bought the truck at your place . thanks


Both Jon and Aaron were very helpful in making my decision.

4.8
mshawaii1 on 05/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I highly recommend this dealership. Being a single lady I was not treated like the "little lady" who doesn't know anything about financing. Both Aaron and Jon were very helpful. My purchase was handled with expertise and courtesy. I love my new car and feel like I got a good deal. I would certainly purchase from them again!thank you Aaron Grimshaw and Jon


2012 Prius V

5
Tzadik8402 on 05/02/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This vehicle is beautiful. The salesperson Aaron Grimshaw and the general manager Steve Grogan was more than cooperative in coming to a price that my wife & I could be very happy with. The finance person Mr. Reyes was perfect! He really new is stuff. I loved the platinum protection plan we purchased which included maintenance for 5 years. The vehicle is beautiful. Fully loaded Prius V with Moon roof. Digital speedometer, XM radio and navigation. We could not be any happier than we are with everyone we came into contact with.


Great service

5
Lydia on 04/29/2016

Customer Service: 5.0

Service advisor said wait time was about and hour, I was out a little over hour.


Service workers are as friendly as salesmen

5
Jeffrey S on 04/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

It's a nice place. Service workers are as friendly as salesmen despite not selling anything.When I bought my new Camry, they helped me through the whole process since this was my first time buying a car. I never felt pressured.


Bought a car

5
Walter on 04/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I want to say how tremendous Katie Thulin was in helping me but my 2013 toyota carolla. She was a blessing, nice extremely professional. I recommend her to anybody. Thanks Katie !!!


Great service department.

5
DBFox on 04/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My 2007 Camry hybrid runs like a new vehicle with the great service I get at Toyota of Richardson. The car wash and tire refresh makes it look like a new car when I get it back from the service department.


Aaron Grimshaw was an AWESOME sales person!

4
Lori Scarna on 04/17/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Aaron came up to us immediately upon our arrival and offered to assist us with finding the right car in the right budget for us. We worked hard to work with his financial personnel to help us to be able to leave with our new car. We really thought that a Toyota was our of our current allowable budget, but he worked to make it work for us. He worked with us on all the extras that we also required and he made it happen. Aaron, we are very excited about our new car and appreciate your time, kindness and hard work! The Scarna's


Best service department!

5
Stacie Gooch on 04/16/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased all of our cars from Toyota of Richardson and we get all of our cars serviced there. The customer service is excellent, they are always friendly and helpful and our cars are taken care the right way the first time. I highly recommend them if you are looking for the best service in town.


Avoid this dealership at all costs!

1
jsong1982 on 04/14/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Avoid this dealership if you're buying a used vehicle. There are plenty of other reputable Toyota dealers that aren't crooks like these guys.. Not to mention manipulative! I went in to look at a used Prius with a pre-approval from my credit union. Test drove the car around the block and I was clear to the sales guy that I already had financing lined up and I wasn't interested in applying for credit. Sat down with the salesperson after the test drive and he hands me the deal sheet. On it I see the advertised price PLUS an additional $695 labeled "Toyota Loyalty Charge" which the salesperson goes on to tell me is required. What?? So, I ask him what all is included in this "Toyota Loyalty Charge" and he explains that it's what the dealership charges customers to get their cars into showroom ready condition. This particular Prius was missing the privacy shade and the 2nd key. So, I'm thinking great.. they got me to come in and then they're going to slip this loyalty charge to negate any offer that is lower than the advertised price. But why is this Prius missing the shade and 2nd key if I'm being charged $695? So we negotiate on a price that basically knocked off the "Toyota Loyalty Charge" plus a few hundred dollars. I wasn't too happy about the price but the Prius was great and the sales guy said he would pull a privacy shade from another Prius to give to me and that he would look into seeing about getting a 2nd key. But all the while the sales guy is moaning about how he's not making any money on this deal and that $50 was going to be his commission AND he's telling me he's trying to move fast because he's got to find his next sale due to his small commission from my deal. At this point I'm a little irritated. I ask him to check on getting a second key and he basically tells me to go and buy one off eBay and bring it back to him cause he can program it for free because the 2nd key was going to come out of his commission and now he's losing money. I didn't like that answer. He finally gets up to ask his manager about making a 2nd key but as he's leaving he slides an application in front of me and asks me to fill it out. As I'm filling out the name, I realize it's a credit application. Now I'm upset.I confront him about the credit app and he begins to explain that even though I may have a great rate with my credit union, I would be better off going with Toyota Financial. xxx. I told him I was very clear about having financing lined up and that I was not interested dinging my credit. How incredibly manipulative! I grabbed my license and insurance and told him this place is a joke and walked out. Toyota of Richardson is the reason why used car salespeople get a bad image.


Service Experience

5
Kenneth Terjak on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Richardson's Service and Body shop have been performing excellent work on my vehicles for 30 plus years. I've owned 4 Toyota's & I've been to many other shops (because I travel for my work) but I don't ever worry about any repairs when I leave my vehicles with Toyota of Richardson. Great personnel with exceptional service & who really care.


Always great service and Alan is the best!

5
Customer for the last 5 years on 04/03/2016

Customer Service: 5.0 Quality Of Repair: 5.0

Always great service. I have been a customer for 5 years now and have no plans to ever change that unless I move out of the state. I trust the service department to provide information that is truthful as well as importance of time to repair. Everyone is friendly and helpful as well as knowing there is a courtesy car if needed or a rental if the repair takes longer than expected. The pricing is competitive and the work is warranted. ****************


Beyond Excellent Service

5
A Williams, Dallas on 04/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service at Toyota of Richardson is exceptional! There was no waiting for the shuttle service and follow up is immediate. Thank You Toyota of Richardson!


walk-in service

5
Karen C., teacher on 03/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Toyota of Richardson is always professional, clean, friendly and quick. I had stopped by to check on my appointment for the next day-they offered to service my car right then and there.


GREAT SERVICE!

5
CLA in Plano on 03/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Richardson has been my choice of Dealership for nearly 20 years. Every car I lease has been handled by Dwayne Dorsey. I use the Toyota of Richardson Service Department because when you drive up, they have on their "Sprint" shoes. We are always busy, and time is valuable. They service my vehicle in record time. If they are unable to finish it while I am there, I am furnished a ride to work and a call when the service is complete. If I need, they will even pick me up and take me to my car. Great service, great people.


Good car and guy

4.4
Arch on 03/26/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Good sales man Aaron. Give me a suitable price finally. Their price is based on internet. Show me the carfax and kbb directly. I like it as a modern purchasing way.


"Excellent experience work Guaranteed!"

5
Lori H. on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I ALWAYS GET TREATED WELL. ALAN BOSTLEY IS A GREAT SERVICE ADVISOR. I ALWAYS FEEL HE UNDERSTANDS MY NEEDS AND NEVER TRIES TO SELL ME SOMETHING I DO NOT NEED. I AM VERY PLEASED WITH HIM AND THE TREATMENT AND SERVICE I GET.


"Excellent experience work Guaranteed!"

5
Lori H. on 03/21/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I ALWAYS GET TREATED WELL. ALAN BOSTLEY IS A GREAT SERVICE ADVISOR. I ALWAYS FEEL HE UNDERSTANDS MY NEEDS AND NEVER TRIES TO SELL ME SOMETHING I DO NOT NEED. I AM VERY PLEASED WITH HIM AND THE TREATMENT AND SERVICE I GET.


ONE YEAR later and still no information on repairs

2.2
Joeski on 03/13/2016

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

I started a Toyota recall inspection for a design flaw on an engine for my RAV4 over a year ago. The engine was tested for excessive oil consumption and was classified to be in the group to have the engine block replaced under Toyota's recall directive.Today, one year later, I am still waiting to be informed the replacement block has arrived. I have called and emailed the dealerships numerous times. I also called Toyota Corporation for information and assistance. They each denied any accountability and point the finger at each other. After over six months of their complete denial, I got so frustrated I quit calling them.Last week I received an email from Toyota of Richardson to bring in my RAV4 for regular scheduled maintenance. That prompted me to make another call to the dealership. And guess what ALL the managers were out at a Toyota Conference and would not return to the dealership until the following Monday.In the process of being bounced around on the phone only to find out no manager was available to help me, I spoke to few employees in the service department. The bottom line is, I was told the replacement block from my RAV4 should have taken no more than TWO WEEKS to arrive after an order was placed. But here I am waiting over 52 weeks and still no one has a clue when my replacement block will available.I have owned a Toyota for every year since 1980. Unfortunately Toyota and their dealerships have a continued record of declining reliability in that time period. Their once impeccable reputation now sports 18 recalls on my model year RAV4 alone. Over that time they have turned me, a once loyal and outspoken supporter, into a disappointed and disdained consumer. This currant event is the final nail into my blind enthusiasm for Toyota products and their customer service!!!


Body shop SUPER..

5
Elmer on 03/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent condition. Thank You!!


Excellent experience work Guaranteed!

5
Racine A. on 03/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I could go to a Toyota Service place near my home but I have always Taken my car to Toyota Richardson. I don't feel stress out when I leave my car or wait while my car is being worked on. I know it is being handled by the best.


Best Dealership /Linda

5
lee983 on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Richardson has the best dealership, they are very helpful and go the extra mile to help you and are all ways friendly. their service department will answer you questions and will tell you what is going on with your as soon as possible. Employee dealt with:Johnny Nickel Service Advisor


Best Customer Service Hands Down!

5
SGooch on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Best customer service hands down! I am always greeted with a friendly smile and a welcoming hello when I pull into the service department. Alan is quick and attentive when helping me with my car needs, he always goes above and beyond.


Great customer service

5
tedwardsrn on 02/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Aaron Grimshaw listened and helped me find the perfect car! Not pushy and they gave me the price I wanted!


good experience

5
rwallets01 on 02/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Derek Wallets was knowledgeable,courteous,and totally professional.I felt I got a good deal.He help through the whole process with ease and thoughtfulness.


Great Service & Experience

5
Chris Sieffert on 02/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a car from Toyota of Richardson and was blown away by the experience. Derek was extremely helpful and knowledgeable, which made me feel truly comfortable about my purchase. He provided information quickly and accurately that I appreciated since I have a busy schedule. I would definitely recommend him to friends and family.


Derek Wallets has done it again!

5
Doug Barrington on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is our 6th car we have purchased from Derek and he continues to amaze us with his ability to provide superior service! He never tries to pressure you and always has your best interest at heart. If it does not make sense, he will let you know. You can't find this type of honesty and integrity just anywhere, so this is why we continue to work with Derek and would never go anywhere else for our car shopping needs. Derek's professionalism goes way beyond the purchase of your car. His timely follow up and knowledge across the board is second to none. I would recommend Derek to all who are looking to purchase or lease a car. He's the best in Dallas!!


Amazing Experience

5
Chris Frederick on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently worked with Derek Wallets on my first Toyota purchase. I was shopping multiple companies as I had several cars in mind to test drive. My second of five planned stops was Toyota of Richardson and I left the dealership with my first Toyota purchase. Derek immediately greeted me upon entry, asked very specific questions about what I was looking for and then explained two choices of vehicles he felt would meet my needs. He was honest about the pros/cons of my other choices as it related to what he selected and explained the costs associated to each which ultimately drove me to my path to purchase. It was the most efficient car purchase I have experienced with next level customer service and overall product knowledge. He followed up several times afterwards making sure I didn't have any questions or issues which proved he truly cared about my purchase experience.


Awesome Service and Quick Approval

5
Jquiane on 02/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a 4 Runner from Derek Wallets. He was very courteous and helpful. My schedule is hectic and he was able to get everything done quickly and even personally delivered vehicle. Will definitely buy from him again and recommend friends and family.


Amazing service

5
Musicman34 on 02/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my car from Derrick Wallets, and he was so helpful through every bit of the process. I can't thank you guys enough! My wife and I will be customers for life! Thanks again!!


Exceptional Customer Service

5
Tyerell Wolfe on 01/30/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had brought my vehicle in for a regular service and a "Zaktek" finish and my early experience was VERY frustrating and unsatisfactory. This was mainly due to one of the shops service managers at the time. I did however come in contact with Vance and James who happened to somehow find a way to make everything right and brought me exceptional customer service. They went over and above to make sure that I was satisfied with my service and my visit. Thank you for that. I will continue to bring my vehicle to this location seeing as how they always find a way to provide great service no matter the circumstance.


Stay away from this dealership

1
Deal9999 on 01/21/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I brought used car from here, used car sales people are worst here and do not trust them. After negotiating the price, they made us to wait for hour or so to get with finance people. Same as usual they tried to sell extended warranty even after buying CPO vehicle here and at the time of selling extended warrant, finance guy Mr.Gomez said only cost $480 for extended warranty and never showed the breakdown of tax, registration charges, finance charges and how much we are borrowing from the lender even after asking many times, he just showing monthly loan payment but not showing actual amount of all costs involved, basically he was hiding breakdown total costs and how much I am borrowing from lender. After we came out with the purchased car, I saw he made us to borrow $16000 from lender instead $11000. It's total rip off. Don't trust Guy name Gomez and his director. Toyota of Richardson is a ripoff place stay away with them.


Great experience and personal service

5
Suzzana on 01/13/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I appreciate the personal touch and cooperation to expedite the service and get me back on the road.


Worst Used Car Manager Ever!!!!!!!!!

1.5
Leo2k on 01/09/2016

Customer Service: 2.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

They need to run those commercials on tv more cause they have worst used car manager and untrained sales staff. Service was ok kinda slow but decent waiting area. Unfortunately due to there sales team will not give service or sales anymore of my business.


not happy

1
soliyou on 01/04/2016

Buying Process: 1.0

I drove one hour to see a car on their website and on cars.com. When I arrived the sales guy told me it is sold and tried to convince me to buy a more expensive newer one. I left since it was over my budget. Two days later the first car still shows on their website and when I inquired by email they say it is still available. This is so frustrating!


Stay away. From Toyota of richardson

1
2872954 on 12/22/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I would never ever do business with. Toyota of Richardson.They are a joke for. Toyota Dealership.If you are in the market to buy new or even used vehicle try another dealership


Good dealer

4.4
Bala17121986 on 12/21/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I purchase my car on 12/12/2015 and i had a good experience in buying this car. Offcourse there were negotiation from the dealer and finally it all went well. I have to get compromised on around some $1000 overall extra but happy that i got a good car for me to ride.I am thankful to Aaron Tunnell and Randy Boston for their great service and i am definitely recommend to my friend to do business with them and i have already started with it.


Excellent service at Toyota of Richardson

5
toto on 12/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a new highlander at Toyota of Richardson . I had the best buying experience in there , Travis Uriegas and Martin Walsh were very excellent , they helped me out during my new car shopping . They both worked out a great deal for me and helped me understand all options in my new highlander before driving it out . The financial department was great as well ; Thanks Mo Abu-Sherbi for the excellent service I received and for facilitating all paper work to me. If you need a good dealership to buy a car go visit Toyota of Richardson and you will get what you need with the best price ever in market .


Great customer service!

5
JMF27 on 12/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Aaron Tunnell is a man of integrity and honor. He went above and beyond to get me into the car of my dreams. I was treated with respect at all times by all staff encountered. I highly recommend Toyota of Richardson, and you can't do better with Aaron Tunnell in your corner. Best car buying experience ever! Thank you Aaron! JMF


Excellent Service!

5
David Nevills on 12/09/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience with Toyota Of Richardson was a great experience. My adviser was Vance. If you need someone who is courteous to work with and knows his job go see him. From service to the cashiers they were all friendly and easy to work with. My next Toyota will be with Toyota Of Richardson.


Out standing experience

5
Guirguis1968 on 11/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to by a car on Saturday at 6:30 pm in less than an hour Travis was very under standing to my need in less than an hour we seal the deal and finish the finance with the best price I could have in metroplex area i had a truly exceptional experience,


Bought back my RAV4 and provided exceptional service!!!

5
MKamal on 11/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2014 Toyota RAV4 from Toyota of Richardson in November, 2014 and received wonderful service from our sales consultant as well as the sales manager. But I didn't feel the need to write a review at the time, and regrettably didn't remember my sales persons name. It wasn't until tonight that I felt I really should write a review for them. I wanted to sell my Toyota back to them as I replaced it with a different car I bought from a friend. So I called the dealership this morning and David, the used car manager answered and told me he would love to take a look at the car. When I came into the dealership, David set me up with Aaron Grimshaw who showed genuine sincerity, care ,and provided a level of service for which I am grateful. Long story short, TOR gave me pretty close to my payoff and I sold the car back to them within a year. The service I received from Aaron and David was exceptional. I am definitely coming back to Aaron for my future Toyota. Thank you!


Months of excuses, excuses and finger pointing!!!!

1.7
Joeski on 11/02/2015

Customer Service: 1.0 Friendliness: 3.0 Overall Experience: 1.0

Stay away from these guys!!! Their service organization really sucks. Now I am also starting to question their honesty. I have been working with them for over 8 months on a warrantee issue. They still don't have parts to fix Toyota's faulty designs. All I get is finger pointing between the dealership and Toyota. The service advisor, at times does not even bother to respond to my inquiries.I have purchased Toyotas since the late 70's. I am so frustrated now that this will be the last Toyota I ever own!!!!!!!!!


No clue what Customer Service is!!!

1.7
Joeski on 11/02/2015

Customer Service: 1.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

Stay away from these guys!!! Their service organization really sucks. Now I am also starting to question their honesty. I have been working with them for over 8 months on a warrantee repair. They don't have the parts to fix Toyota's faulty designs. All I get is finger pointing between the dealership and Toyota. The service advisor, at times does not even bother to respond to my email inquiries. I have purchased Toyotas since the late 70's. I am so frustrated now that this will be the last Toyota I ever own!!!!!!!!!


Service

3
Happy Customer on 10/01/2015

Customer Service: 5.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

Outstanding service. No appointment needed, Walked in almost towards the end of the time, but service been taken care with a timely manner. Excellent work!


Outstanding Experience!

5
TonyD on 09/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Hands down the best experience I've ever had purchasing my sporty looking Toyota Camry. My salesman Brian was courteous, knowledgeable, and well experienced of the steps to making this a smooth transaction. The financial department was great giving me the best deal they could. The five star rating really goes to him, thanks Brian!


Can't beat the sersice:

5
JD on 09/30/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Whenever our Camry or Avalon needs service I head to Toyota Of Richardson and ask for Matt Bryan. He's a great service and his crew takes good care of our cars; they're always serviced right the first time!


Service Department Rules!

5
Jpactwa on 09/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Being a senior citizen, I have used my fair share of service centers over the years. The best by far is the Service Department at Toyota of Richardson. Everyone is wonderful and does an outstanding job, but the true star of the group is Vance Holloman. He will always take time to explain what's going on and suggest different options with my Toyota. Vance is great!


Great service,went the extra mile

5
Steve C. on 09/26/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have used this repair shop 4 times this year.I am very pleased in the service and quality of work they have done.My truck is 23 years old and they have done excellent work and even found a recall that went back to its younger days which reduced the price significantly on one of its repairs.


Exceptional Service for my Toyota RAV4

5
Anshuman Kapoor on 09/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a very satisfying experience at Toyota of Richardson for service of my Toyota RAV4. My service advisor: Alan Bostle is very helpful, knowledgeable and whose advise I trust. This is the kind of service, advise and professionalism and trust that makes me coming back to Toyota of Richardson and ask for Alan Bostle because I trust him and I know he will keep my interest first. Thanks Alan for everything. Great Job and you are very good !!!


FANTASTIC

5
CatWmn65 on 09/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just purchased a new RAV4 at Toyota of Richardson. My buying experience was the best I have had when purchasing a vehicle. I emailed an inquiry at 11 p.m. Thursday night asking for information on a RAV4. By 8 a.m. the next morning Travis Uriegas had already responded back with the information. I scheduled an appt. for test drive and he had everything ready for me on time. The financial department was great! They worked out a really great deal for me and were very prompt with the paperwork portion of the purchase. Can't say enough good things about the dealership! Will definitely recommend Travis Uriegas and Toyota of Richardson to all my friends and family.


Unprofessional, Rude, Impolite

1
Mahmoud on 09/10/2015

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

Non-professional staff. impolit and rude. yesterday evening we were there to buy two car. a toyota crolla and a RAV4. after discussing abou the cars and of course negotiation on final price. they did not accept our offer. so we apologied and left. today we got phone call from them that they would give us the car with the price we have asked before. so, we decided to go there, but as soon as we got there, the manager told us" Sorry, the car is sold. and when I told him that how is possible you sell the car in a very short time and even if you already sold it, you should call us and let us know, so we would not waste our time. the manager told us: " you waste our time last night too"! .. WE didnot discuss any more, and say buy... just inform the manager that we will post an extensive review for them, so that other customer be aware about their un-professional customer service. the manager didn't care about review..... in short" never go there, they are rude and impolite!!!


Helpful

4.8
Fate3522 on 09/09/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a really good dealing with this dealership, they were very helpful with finding a car within my budget and what kind of car I needed.


Outstanding Experience Purchased Toyota Avalon

5
kittenfaye on 09/07/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The best experience I have ever had purchasing a car. I traded my Mercedes Benz in for a Toyota Avalon. The Toyota Avalon has such luxurious features that my Mercedes didn't have. I had a total hip replacement so I needed a car that sat higher from the ground for me to be able to get in and out of easier. I purchased a new Toyota Avalon and I love it. Sam Veloz from the Internet Sales Department helped me find just the right car. I thought I wanted a Rav 4 and while I liked it - I decided that I wanted to be really good to myself and get something a little more plush. Sam was so patient with me and when he pulled up in front of the building with a beautiful black Avalon with ash interior, I knew immediately that this was the one for me. The buying process was very smooth and quick. I am so happy that I selected Toyota of Richardson and got Sam Veloz as my Internet Sales Specialist. I will not hesitate to refer anyone I know to Toyota of Richardson and ask for Sam Veloz.


Professional Refreshing Experience

5
Happy on 09/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was such a positive and refreshing experience. My internet manager was Sam Veloz and he was extremely professional and helpful. He kept in touch with me by phone and email. When I arrived he had the Highlander that I wanted ready for me to test drive. The staff at Toyota of Richardson were very welcoming and helpful. The dealership way very beautiful. The finance department made my experience easy and fast. I absolutely recommend Toyota of Richardson and Sam Veloz for a great buying experience.


Toyota Avalon Outstanding Experience

5
Faye Finley on 09/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a new Toyota Avalon and I love it. Sam Veloz from the Internet Sales Department helped me find just the right car. I thought I wanted a Rav 4 and while I liked it - I decided that I wanted to be really good to myself and get something a little more plush. Sam was so patient with me and when he pulled up in front of the building with a beautiful black Avalon with ash interior, I knew immediately that this was the one for me. The buying process was very smooth and a quick. I am so happy that I selected Toyota of Richardson and got Sam Veloz as my Internet Sales Specialist. I will not hesitate to refer anyone I know to Toyota of Richardson and ask for Sam Veloz.


Overall Great Experience

5
cmorgue on 08/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The salesman, Andrew Ackerman, was patient with me as I found the perfect new car. I was weary about buying a new car from a dealership I had never been too, but I am glad I chose Toyota of Richardson.


REY DE LOS TACOMAS

5
Claus on 08/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I worked with Miguel Alvarez in Internet New Car Sales and I am absolutely please with my experience! I love my new Tacoma and will definitely be seeing and sending Miguel new business! If you want a no hassle experience with truly exceptional customer service and a great deal, go see Miguel at Toyota of Richardson! El es Rey de los Tacomas!!!


New Rav4 vs Old Rav4

5
Mike Alvarez on 08/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I wanted to thank Travis Uriegas with Toyota of Richardson for his assistance in helping us find the perfect Rav4. I love this SUV more than I though I would, and am not missing my old one nearly as much as I thought I'd be. I appreciate you help with getting me the color I wanted at a better than expected deal.


Camry All-Stars

5
Taylor S. on 08/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I wanted to thank Cesar Rodriguez, and Sam Veloz at Toyota of Richardson for their excellent customer service, and for giving us the best walk-around of any dealer we visited. (visited 3 of their neighboring Toyota dealerships). Aside from top-tier service they also provided us very straight forward pricing, and are very satisfied with the deal they provided. I'd highly recommend Sam or Cesar to anyone searching for a vehicle who also can appreciate an enjoyable experience! Loving my Camry! Will be back for my daughters car in November.


Stay away from the service department

1
Phil on 08/17/2015

Quality Of Work: 1.0 Overall Experience: 1.0

Stay away! Dishonest service department is a scam.I took my 2015 SR5 Tundra 4x4 in for the 5,000 mile Toyota Care service which includes an oil and filter change. I had read on some of the Tundra forums stories of some unscrupulous dealerships were only changing the oil while claiming to change both the oil and the filter. (On the 4x4 Tundra, to access the oil filter canister, you need to remove the skid plate that is attached by 8 bolts. You need to remove the skid plate before you can replace the oil filter.)Knowing some dealerships were short changing their customers, I marked the bolts on my skid plate with "torque seal" a product used in the aviation industry that quickly lets mechanics know if a bolt had been removed or loosened.After I picked up my truck, I checked the skid plate and sure enough, it had NOT been removed. Remember, without removing the skid plate, it is IMPOSSIBLE to remove the oil filter. I double checked my invoice, and it showed an oil AND a filter change.If their service department is willing to cut corners and not remove 8 bolts to get to the oil filter, what else are they scamming their customers for?


Great team work and follow through

5
Tom on 08/17/2015

Overall Experience: 5.0

Both Avery and Aaron Grimshaw did an excellent job in making the auto buy comfortable and with professionalism. Would recommend this team when looking to purchase a vehicle. Thanks,


Very nice people at Toyota of Richardson

4.2
BruceD on 08/10/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

My salesman, Aaron Tunnell did a great job showing me the Jeep I was interested in, we went on a long test drive and he offered to fix a few minor issues. The car was clean and nicely prepped, inspected and ready for delivery when promised. I am happy with the overall experience.


A Very Pleasant Experience

4.5
Bruce D on 08/04/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

My salesman, Aaron Tunnell did a great job showing me the Jeep I was interested in, we went on a long test drive and he offered to fix a few minor issues. The car was clean and nicely prepped, inspected and ready for delivery when promised. I am happy with the overall experience.


Service department was top notch

5
davidlonestarmovers on 07/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These guys put the word service in service department,,,Vance Holliman and crew were great ,I will always take my wifes Toyota there for service


Awesome Service

5
marie123 on 07/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

was reading some of these reviews and was surprise to see so many negative reviews .IF I had read these before I went to this dealership I would not have met Aaron Tunnel. I had the best day with Aaron. Toyota NEED MORE SALES ASSOCIATES LIKE HIM. Excellent customer service . I was in and out in 4 hrs., got the car I wanted with no problem. He was attentive, concern, polite and made sure I was informed of everything that was going on. Thanks Aaron I will recommend anyone to ask for him before going to this Dealership.*Always made sure we were taken care of even after the purchase.


Awesome Service today

5
car salesman on 06/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As we pulled up to door and got out of the car, Rahman, my salesman greeted me on his way out the door and helped till the end..He was so kind and patient, I had no idea that I would leave today with a new 2015 Camry. Just Beautiful.. I am so excited. He really worked hard to get me what I wanted. Then I met Eduardo and Mo, and they gave excellent service also.. Thanks Mo for going the extra step for me with the additions that would have cost me alot more.. Such professionalism today. A Big Thanks to Toyota of Richardson for the Awesome Service Throughout..........


Excellent experience with Toyota of Richardson

4.8
Rahul Singh on 05/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Quick review on my experience with Car purchase at Toyota of Richardson.. met these two Super Sales Managers "Tracy Brown" and "Eduardo" (pl excuse spell error). They discussed with me all the prospects and made sure I get the right deal. Best part was the customer experience, totally hassle free and quick. I was given all support and made sure when I come back the next day, I drive away in the car which I bought.My suggestion, if you are planning to buy a car, TOR is the place and Tracy/Eduardo are the guys to look forward to.Thanks!


Excellent experience at Toyota of Richardson

4.5
Rahul Singh on 05/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Quick review on my experience with Car purchase at Toyota of Richardson.. met these two Super Sales Managers "Tracy Brown" and "Eduardo" (pl excuse spell error). They discussed with me all the prospects and made sure I get the right deal. Best part was the customer experience, totally hassle free and quick. I was given all support and made sure when I come back the next day, I drive away in the car which I bought. My suggestion, if you are planning to buy a car, TOR is the place and Tracy/Eduardo are the guys to look forward to. Thanks!


2015 corolla

5
Pete Herrera on 05/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a Great sales experience at Toyota of Richardson my salesperson Terry Torbet was very professional and a pleasure to deal with. Start to finish excellent!


5 stars easy

5
Austin on 05/13/2015

Customer Service: 5.0 Buying Process: 5.0

5 stars babyy! This dealership operates exactly how a car dealership should. My experience went like this: I looked up Toyota dealerships on my maps, Toyota of Richardson was the highest rated so I clicked on it. I called in and was immediately impressed when my sales professional Aaron Tunnell answered the phone. He was just that, a professional. I explained my tough situation to him and he took every step possible to explain to me exactly what I needed to do. Because the reviews were great, and Aaron was great(not pushy whatsoever) I decided I wanted to set an appointment up to check out a car. I received a follow up call from Aaron's manager Dorell who was also very professional and curtious, and I came in on the weekend. Aaron brought me in, we made some small talk, got to know each other a bit and then got down to business. I told him exactly what I wanted and he showed me 2 vehicles. Both were what I wanted but one was just perfect so I decided I wanted to buy it. The negotiations weren't really negotiations. I looked the car up online and it matched the exact price Aaron presented to me. I understand businesses need to make there profit, and that their online price is going to drive customers in, because it's about as low a price as they can do! So what negotiations need to be made??? He got me into finance in a timely matter(with Danny Tabora who was also wonderful and informative), was very thankful for my business, and because Aaron was so professional, I expect him and I will be conducting plenty more business in the near future. People, I worked at a Honda dealership for a little less than a year. I understand the so called "tricks" and "scams" dealerships try to pull. You can trust me when I say there is none of that here, and they take their due diligence to make sure of that. I also understand the importance of getting genuine professionals out on the map. This is the first review I have EVER written on anybody and the reason is simple, this guy is changing the game. I guarantee if you work with Aaron you will be so happy with your experience and even happier with your car. So pick up the phone, call Toyota of Richardson, ask for Aaron Tunnell, and enjoy your vehicle. YOU'RE WELCOME.


"Willing to work with you"

5
Shill on 05/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a very pleasant experience working with Jim and everyone at Toyota of Richardson. They worked with us and our budget making the purchase of our pre-owned Toyota RAV4 a stress free process.


Great experience with our salesman!

5
Brianne C on 05/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I purchased a used minivan recently at Toyota of Richardson. We lucked out that Michael Beeman just happened to take our appointment. Mr. Beeman was the best car salesman we've ever had the pleasure of working with. He listened to our needs, and didn't try to manipulate or push us into a car that didn't fit simply because it would've made a bigger profit. He was courteous, friendly, and very determined to help us find the right car- but without being pushy or pressuring us. We would definitely refer our friends and family to Michael and we would go back and request him also when the time comes. He truly advocated for us and made sure we were aware of everything that was going on, so that when we reached the finance department there were no surprises. My husband and I left feeling as if we had done business with an old friend rather than a complete stranger.


Internet sales

5
embadillo on 05/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience purchasing my pre-owned Toyota Sienna, had done a lot of research on line and Anthony was able to answer all my questions. He worked with me on what I was looking for and what my budget was. Over all it was a very pleasant experience.


Do your homework and then visit Toyota of Richardson

5
ssalava on 05/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a fine experience purchasing a pre-owned Scion from Toyota of Richardson.After exchanging a couple e-mails with Cesar Sotelo, he connected me with Miguel Alvarez who did an awesome job on minimizing the pain of the buying process. Granted, I had done my homework with Consumer Reports, Edmunds, TRUECar, etc. so I came in prepared as we had already identified the vehicle we were interested in, pre-approved financing from USAA, our personal budget, insurance premiums, etc. But Miguel was very sensitive to our wants and needs. Even the obligatory visit to the Finance guy, Danny Tabora, went very smoothly as Danny was also friendly and personable, as well as sensitive to our time constraints. I hope that Yelp readers take the negative reviews of Toyota of Richardson with a grain (pound?) of salt, as I would highly recommend 1) doing your homework, and 2) and visiting Toyota of Richardson for your next car purchase. I hope to spend 4X more with them on a new vehicle in the very near future.


Go to Another Dealership

1
djvaughn01 on 04/29/2015

Overall Experience: 1.0

Well this is a follow up to a prior negative post I made on here re: the awful misuse of my credit information by Toyota of Richardson when financing a vehicle there. After this episode, I then discovered that the finance dept. had sold me a warranty for paint protection on my vehicle, that according to the administrator for the warranty my vehicle is NOT even eligible for! This is fraudulently selling products to people! I went back and let both the dealership customer care representation and the finance director know what I had learned, and was promised they would refund the extra $ 1,200 that they placed on my finance contract(thus lengthening my payments by an extra 6 mths.) It has now been 3 weeks and repeated phone calls and I still have no reimbursement check from Toyota of Richardson. To say I have a bad taste in my mouth about this dealership is an understatement. I would not recommend them; evidently they do not respect people's credit and will falsely add charges to your finance transactions with them.


Very unprofessional people!!!

0
csach on 04/23/2015

I get emailed at 3pm for a car they got I show up at 430pm they say its sold and start showing me crappy cars with cracked shield and high milage!!!! very unprofessional!!! at least tell me before I show up!!! waste of time 40mibs waisted for nothing!!!!


Car buying experience

1
janet74 on 04/07/2015

Customer Service: 1.0 Overall Experience: 1.0

I was shopping for a used car and visited Toyota of Richardson, where I've been taking my Camry for service for a few years. I've always been happy with the service, so assumed the sales experience would equal or surpass the service. How wrong I was! A gentleman friend was with me and we walked around on the lot for quite awhile before a salesman finally came out. My friend and I were several cars away from each other and while the salesman gave me a wave, he walked straight to my gentleman friend and asked if he needed help. I told the salesman (who said he was the sales manager) I was the one looking for as car and rather than show me the cars on the lot, he had me go inside the dealership with him to answer "some questions". After answering his questions, he said he needed to talk to his manager. Hmmm! I thought he was the manager. When he walked away, I left. I wasn't interested in being lied to or played games with. I ended up buying a car at Toyota of Plano, and even though I've been having a good service experience at the Richardson location, I probably won't go back there for service either.


Service Department is the best!

5
Tleilani on 03/31/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We night drop my Toyota Camry & this always works like a charm. We get a call the following day from our very friendly and knowledgeable service advisor Lee. He is informative on what service needs to be performed and then the my car is ready for pick up that afternoon. It is so efficient and almost too easy. Ever staff member we encounter is so friendly and helpful. On another note the cost of ownership of my 2014 Camry has been next to nothing. In the year and a half I believe it has totaled around $50 to be exact and we bought the car at 0% interest! I love this dealership and my Toyota Camry and I recommend anyone in the market for a new or used car to visit Toyota of Richardson and you will not be disappointed. I could not be happier with the service and customer care they provide. I continue to be impressed with the hassle free and low cost of owning my Toyota Camry and could not imagine going anywhere else.


good employees

5
mikiyas on 03/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He's a good employees and he can handle customer very well so that's why I give him 5 star also he under stand what's customers felling antonyo sabu helping me very well


Friendly and Best Service!

5
Marissa on 03/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony Sabu was the best salesman that i've work with while I shopping around for a car. He answered all my question, was friendly and got straight to the point. I love my vehicle and the price was great!


new purchase

5
Felicia on 03/24/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My Sales guy was Anthony Sabu, he was the best sales person and experiance we have ever experianced when purchasing a vehical.


sales part was easy

5
lyndscheri on 03/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony saba took care of me. Got me a great price , I have no credit so that made it harder but after lots of paperwork I have a new 2012. Corolla and I couldn't be happier (:


Getting my first truck was a piece of cake

5
Omar on 03/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I got a Toyota Tacoma recently and the ease of going through Toyota of Richardson was a breeze. They were kind in answering any questions I had and were vary fair in determining the price of my trade in (Camry). Also, it was pleasant having a tutorial on setting up the dashboard touch screen and using it.


"Exceptional Service"

5
Monte Freeman on 03/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Richardson,Eduardo Varas was wonderful to work with when purchasing my 4-Runner. I felt self assured that I was receiving exceptional service along with a great price! I will make Eduardo and Toyota of Richardson my first stop when purchasing another vehicle. We are buying my son a truck within a couple of months and TOR will be #1 on the list. Thank you,Monte Freeman


Turned my anxiety into a great experience!

4.8
Michelle on 03/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was dreading going through the process of getting a new car, but Eduardo Varas made it an extremely easy and enjoyable experience. He is very knowledgeable, professional and honest. I was able to leave that day with a car that was within my budget. When it was time for me to have my extra key made, Eduardo had a rental car waiting for me when I stopped by on my way to work and while I was at work he had the extra key made, the inside of the car completely cleaned (through the air ducts and all) and the outside cleaned as well. I was in and out in less than 10 minutes! I have been extremely satisfied with my experience at Toyota of Richardson and the excellent service provided by Eduardo Varas. I would definitely recommend him and Toyota of Richardson to anyone thinking of purchasing a Toyota!


Randy P. & Mo A. from Toyota of Richardson

5
Bruce W on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Early this past February (2-2-15) I came in whining/crying with a horrible situation because my 20-year old Dodge Caravan was dying on me. A close friend had a terrific buying experience with Randy Penn recently, so his name was prominent when I started searching for a replacement vehicle. He was right on point, knowledgeable, outgoing, and really grasped the extreme urgency of my transportation predicament. His attitude and demeanor made me immediately feel completely relaxed and comfortable - and that helped establish a buying confidence and trust. Good stuff. Randy listened to my needs, and formulated a preliminary financial package, and presented me with a super (gently-used) vehicle that was, in the vernacular, "to DIE for..." Wow. What a creampuff! A really extraordinary pre-owned Highlander. (My buds believe it's only 2-3 years old,... try 12!) Hah! And on the financing side, we hit a pothole so big, people were living in it! My title reflected a bogus lien, and worse, the transfer/sale was tied up with a former wife's name, and all the accompanying mini-legalities that kept this deal from being finalized. But Mo AbuSherbi jumped in and created options for me to pursue, which expedited clearing the title of hurdles, and helped to consummate the deal. Yea! The bottom line is simply this - Randy and Mo were terrific, but even better, they did business with me,... they didn't give me the business. I hope you'll appreciate that, and understand my feelings. Great vehicle. Terrific dealership. And I've got two car pros, who I can now call 'friends.' Bruce W. :>)


Awesome experience :)

5
lyndsay on 03/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Anthony helped me from start to finish and it was a great experience I purchased my new 2012 toyota corolla and am so happy with my experience and my new car! Only downfall was how long I waited to meet finance because it was so late Saturday night and there were many people ahead of us but only one person to finance. I would recommend toyota of richardson to anyone and have been so excited to share my experience with others!!! Thank you!


High Recommendation- Anthony Sabu

5
Kingston Chirwa on 03/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a Toyota Camry from Toyota of Richardson. The sales representative that helped me through this process was Mr Anthony Sabu. During our interaction he was very patient with me as he explained the various features of the car and the financing options. He was very knowledge of his sales information. I highly recommend Mr. Sabu to anyone that would like to purchase a car from Toyota of Richardson.


I have been looking a couple of months

5
Malu246810 on 03/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealer was a great help to find the car that was looking. I was able to get a better car than what I was looking for


Awesome!!!!

5
Daniela on 03/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything was quick and easy it made this firts time buy and awesome experience. We will be back for sure. Thanks Eric Esch you were amazing!


After searching many car dealers online, this was the one.

5
Mister.BKH on 03/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony Sabu, helped me to find a car that was in my price range, and helped make the purchase an easy and rewarding experience. Go buy a car from Anthony, at least talk to him and see how he could help you with your next automobile purchase.


Great buying experience.

4.6
Raul on 03/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Went in to check the inventory of pre-owned Tundra's, ended up leaving with a great truck at an amazing price! Eric Esch was able to find what I was looking for, he was professional, friendly and not at all pushy. I would definitely recommend others to go talk to Eric Esch, he'll take care of you!


Wonderful Experience with Dealer, Anthony Sabu

5
kchirwa on 02/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a very wonderful and productive experience when I went to purchase my vehicle at Toyota of Richardson...The Sales representative, my Anthony Sabu, was very helpful to me throughout my transaction on that day at Toyota of Richardson. He answered all the questions that I had and gave me good guidance...because of this, it was easier for me to choose to make the purchase at Toyota of Richardson. I highly recommend Mr. Anthony Sabu to anyone that wants to buy a vehicle from Toyota of Richardson.


Friendly service, great deal, haggling required

4.6
Justin H on 02/23/2015

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Walking into the Toyota of Richardson used cars section, the environment was clean and about as warm as is possible for a dealership. Each person I spoke with was very friendly, not pushy, and even went above and beyond to make sure I had my questions/concerns addressed. I had a specifically positive experience with three people (listed at the bottom). My wife has a 4 runner and has had good experience with servicing it here at Toyota. I was in the market for a Prius, and these guys brought the price to a workable number, beating out every other place talked to in town. They also threw in some extras, as well.I will note that I got to the place of a cutting edge price because I haggled. I know a lot of people don't like to do this, and they may still get a reasonable rate on a car without haggling. However, Toyota of Richardson is not like Carmax- that doesn't allow haggling (which I want, because I found Carmax to be consistently $1-2,000 higher on their cars). So yes, I went back to Toyota of Richardson a few different times, each time doing new research and asking new questions. I had to work at getting the price down a little lower and for some extra benefits. Each exchange was respectful, friendly, and I am certain I got the best deal I could anywhere in DFW.Plus! Richardson has 6.25% sales tax on a used car, much lower than other places in the metroplex. Trading in my old vehicle, I got a tax break. They will match any written offer on a trade-in. Adrian Gomez was the main sales associate I worked with. He is personable and genuine. If he didn't have an answer, he brought in his manager, Derrell Pinnock, who came over a few times when needed, but I always felt comfortable with both of them. Ben Boyd, as the finance manager, was on top of his game and took care of everything needed. Yes, Toyota of Richardson is more of the "classic dealership" in that it's very "sales-y", sometimes using the familiar marketing phrases many have grown to make fun of. The distinct difference I had with Toyota of Richardson, though, is that these folks were not pushy, listened well, were flexible when pushed, giving them a high rating in my mind. 4.3 / 5


Least Painful Car-Buying Experience of My Life

5
aace on 02/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am very satisfied with the customer service I received from Travis Uriegas. He spent hours--literally, hours--entertaining my questions and adjusting his offers to suit my needs. Buying a car is a painfully uncomfortable experience, and I definitely found myself at the receiving end of some manipulative sales tactics, but my experience at Toyota of Richardson was probably as good as it gets. I intend to go back there next time I have to buy a car, which, I hope, will be a long, long time from now.


Great Experience..!! Ask for Anthony for sure..!!

4.6
AHudson on 02/21/2015

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I must say that this was definitely the BEST car buying experience I've ever had..!! All around, from the beginning, our sales rep (Anthony Sabu) was very honest & upfront about what we might qualify for & what we might NOT (based on OUR credit)... There was no "beating around the bush" or "leading us on" just to let us down in the end! I have yet to witness another sales rep capable of being that honest but yet SO GOOD at what he does! My fiance was actually looking for a specific vehicle & he got just what he wanted... & to boot I got what I WANTED as far as our monthly payments were concerned..!! Given our financial situation & credit status we got just what we could get & it wasn't painful in any way. I LOVED IT! Would definitely recommend this dealership to ALL my friends & family & if you decide to visit them make SURE you ask for Anthony..!!! #HappyCustomer


If you want a great car buying experience, ask for Anthony!

5
jeremiahelin on 02/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had an excellent experience with Toyota of Richardson. Anthony was very helpful and went above and beyond in terms of communication and coming through on his promise. Although the car took a little longer to get serviced and ready for delivery, Anthony was 100% professional and kept me posted with updates all along the way. The car needed a new windshield, new tires, and there was a recall that had to be done, but everything was taken care of professionally through the dealership. I never once had any doubt that my car would come in tip top shape, and when I finally saw the finished product I was blown away. I had purchased an 05 Acura TL for well under Blue Book price, and once the detail and service had been done, the car was in mint condition. Even further, I was under the impression I was receiving one set of keys, but Anthony went out of his way to pick up a spare set from the previous owner all the way in Fort Worth! Talk about commitment to service! If you are looking for a great car buying experience, definitely come by and talk to Anthony in used car sales at Toyota of Richardson!


Great job!

4.6
sfish7777 on 02/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Thanks to Sam Mau and his team for helping us by our Camry. They worked hard to fix some blemishes that were on the car's hood. It looks great now. Thank you for really taking care of us!


AVOID!!! Sold me a car that had been in accident

1.8
EdmundC on 01/31/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Said they inspect each pre-owned car before it is offered for sale. Car I bought had a bumper that was pushed in.... they would not resolve.They also broke the passeenger mirror while the car was in their care. They would not take responsibility.Very unethical and slimy.DON'T TRUST THEM!!!!


A small note of appreciation

4
Sandeep on 01/24/2015

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

I recently moved to the Dallas area and was looking for a used car, specifically from a trusted vendor in my locality. I was very specific in the sense I did not want to go with mechanics/ independent sellers mainly for the trust factor. Then, I stumbled upon a used Honda Civic car at this dealership and jumped on to buy it instantly. I was at the dealership on a fine saturday morning and was in for a surprise when I saw that the car was not even cleaned/ serviced before it was put on sale online. I observed that the car had a cracked windshield running horizontally and one of the rear tires had a small cut and another small portion was chipped off. Sounds risky? Yes, it did for me too. But I was sure that it would not pass the state inspection check for safety and was also assured that this would not be given to with these issues. After the deal was struck, I was asked to collect the vehicle the following week and I land there on the specified time just to get a shock of my life - a cleaned car (interior and exterior) but with the cracked windshield and a damaged tire just the way it was when I saw it first! I spoke to the salesman who was interacting with me and I was told since the crack was not objecting the driver's view. I tell you it was running all along the windshield horizontally. And what about the damaged tire? Well, the answer I got was - it is not a serious concern. Really? I was seriously worried now and did not know what to do. Yes, I could have ditched the deal and went on a protest to get back the refund. But, for me I was in a state where in I did not want to start over the car search all over again and invest time. So, I thought of checking the same with the General Manager of the dealership - Steve via email and explained him the situation. I was extremely happy when he responded/ acted and assured me of getting these things rechecked and provide a resolution. With a couple of trips to the dealership, I could get the windshield and the tire replaced at no extra cost. Yes, you heard that right. I would specifically like to thank Derrell - the manager at the used car section for treating me without any fuss and get the problems resolved in a quick time. Would definitely recommend this to everyone because these blokes do believe in keeping their customers happy and do their best in the process. Thanks again Steve and Derrell for your outstanding service.


Sam Mau & Team- I appreciate you humbling support

4.8
J on 01/19/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently moved to USA and I live in Dallas. So when I landed, I was in urgent need of a car. Most dealerships I visited were either unfriendly or did not take me for a serious buyer. But when I entered Toyota of Richardson, I met Favian, Sanchez and their Team leader- Sam Mau. They were really interested in the transaction, worked as a team to provide me with all the information, politely followed up on the appointments and got a good car and a good price deal with it. But something happened not long after I took the car -after paying for two instalments and a deposit. I urgently had to return home I went back to the dealership and Sam together with the finance team worked together to get me all possible options to surrender the car back in the least painful way. After I surrendered the car and wanted to call a cab to drop me home now that I had no car but Sam could hear non of it and offered to drop me home. Toyota of Richardson please be assured that every soul I will meet looking for a Toyota will be sent to you. God bless


Trustworthy

5
Toyota of Richardson on 01/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

in 2005 when I bought my first Scion, the "gentlemen" in the service department were helpful and honest with me. I learned to trust them, especially the manager James Hollaman. I bought my 2nd Scion because of the ToR service department. James and his team have always treated me like I belong. I recommend ToR to everyone and am so lucky to have them always take care of my Scion


Pre-owned car for my daughter

5
Kim on 01/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I contacted ToR by email and within a few minutes I had an appt to see a car they were featuring. I got to the dealership early and was greeted promptly and shown the car. Just as we were leaving, the sales person came in with another car that had just been traded. My daughter drove both cars and decided on the one just traded. Although the salesperson was not the one I contacted originally, they worked as a team. They were friendly and went overboard to accommodate us. THere was a scratch on the vehicle and they had it completely repaired for us within 2 days. Buying cars is not a pleasurable experience, but this dealership (the sales reps) made it really fun for me and for my daughter.


James Merriman

5
Red Robyn on 01/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Plano always treats me like a VIP! Always respectful and courteous... I appreciate that they have a shuttle available to take me back to work when I get my regular service taken care of... Jeremi and James always explain everything thoroughly, making sure I understand. I never feel "taken advantage of" when I come to Toyota of Richardson like I have at other dealerships. First class, all the way!


Best Service Department in Texas!

5
mmcconnell on 01/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My many experiences with Toyota Richardson's Service Department is exceptional. They have always handled my services quickly and professionally. Very knowledgeable service advisors. I have never had to bring my cars / trucks back to them. Always fixed right the first time. I would recommend to everyone. Many of my friends and colleagues have move to Toyota of Richardson and all have been thoroughly satisfied. Keep up the good work!!!!


good experience good company

5
G. on 12/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everything good great good customer service.. would recommend to all my friends. They took care of all my concerns and already planning on buy another car next year


Satisfied Customer

4
CPRogers on 12/11/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

December 9, 2014Travis UriegasToyota of Richardson1221 N. Central ExpresswayRichardson, TX 75080Via e-mail: turiegasatrichardsontoyota.comTravis,I want to thank you for your effort in obtaining the winning bid for a new 2014 Camry XLE, which we purchased from Richardson Toyota. I want to give you some background details of how you were chosen for this purchase, versus five other dealerships located nearby my home in Round Rock, TX, and Austin, TX, as well as San Antonio and Houston.Every request for a price quote I sent out to all of the dealerships contained a precise list of options I wanted included. Over a period of six weeks, I tried to obtain a bid from each dealership that would contain the list of options in writing as requested. You consistently detailed the exact options I desired with your price quote on various models of Camrys. All of the other dealerships provided quotes with one to three options missing. Numerous attempts to have your competitors revise their quotes resulted in a revised list with other options missing again. Not one dealership would ever present a quote without a number of requested options missing in the quote. This was very frustrating.Travis, every quote from you was well done, and included a detailed list of desired options at the lowest total price. All of the other dealerships played a shell game of now you see it, and now you dont. You did not engage in this kind of frustrating nonsense. Consequently, we made the trip far away from our home to Richardson Toyota due to your consistent honesty and dedicated work ethic. The new Camry XLE had every option specified at the exact price quoted with no surprises and no hassle. Thanks again for a job well done. I will be contacting you in the future for another purchase.Regards,Craig Rogers


Nothing Less Than Exceptional

5
lalij0627 on 12/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Toyota of Richardson was nothing less than exceptional. I inquired online about pricing for a 2014 Toyota Camry and was given a breakdown of what the sale price entailed. I scheduled an appointment and was greeted by salesman Michael Beeman. As I test drove the vehicle I sat out to buy, I was treated like family. Michael was kind and trustworthy. I had my own financing prior to arrival and had read some bad reviews about dealerships trying to pull your credit without your permission and was all the more concerned when during this experience, I was asked to fill out the top of a credit inquiry authorization. However, Michael assured me my credit would not be pulled, and even initialed a statement on the contract stating he would not pull it. Of course I checked as soon as I left. No new inquiries! My experience was personalized and tailored to meet my needs. Not only did I receive a great deal on my Camry without all the hassle of a general car buying experience, but I also received wonderful service. Cant wait to buy my husband's car next year. We will definitely be paying Michael a visit at Toyota of Richardson.


Happy customer

4.4
jhuntsinger on 12/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

over I was very happy with my experience at Toyota of Richardson and Megan Montgomery worked very hard to make sure I was happy. I would definitely work with Megan Montgomery again


Best Truck purchase ever.

5
btrobinson on 11/12/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sam had everything ready early, price agreed, truck ready to roll. In and out with new truck in 2 hours. THANK YOU!!! Will recommend to all my friends.


Beware of the Finance Dept- too many hits on your credit rep

2.8
djvaughn01 on 11/10/2014

Customer Service: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

Ben in Finance led us to believe Toyota was financing our vehicle and my paperwork says this as well. Now almost 4 weeks later I'm still receiving notices from various banks and finance groups that he submitted our credit to and have learned that my vehicle is evidently not financed by Toyota Motor Credit at all. This many hits on our credit report is very damaging to our scores which were both well above 800. I do not understand this blatant disregard for our credit as we work very hard to ensure there are not blemishes on our report. If I had poor credit, it might have been okay as he could have been trying to get me a better interest rate, but this was absolutely not necessary with my score being as high as it was. I have dealt with several vehicle dealerships and other companies in the past to finance items and never had my information ran thru so many different banks! I feel that Toyota of Richardson owes us an apologize for the points that they have caused to be deducted on our credit report due to all the hits.I can't recommend this dealership to anyone due to the finance departments misleading information and failure to disclose exactly what their intended use of credit information is and how negatively this impacts people. Also our experience with followup after the purchase of a vehicle has been lackluster at best. I contacted them about picking up a can of touchup paint that they were to get for me and wanted to make sure it was available before I drove there (hour and a half drive time). I was told yes, come on up. Guess what I get there and am told they don't have the color I need in stock! I was upset about the waste of my time and gas. Now I have been waiting a week and still haven't heard from them about the availability of the touch up paint. Guess I'm be calling back.I would say pick another dealership if you need a vehicle because in my experience the negatives are rapidly outweighing the positives!!


Wasn't expecting to leave with a truck

5
Alan Ruehs on 11/10/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came into the dealership just to look at two used trucks that were on their website. I was looking at the trucks when Adam Flores came out to see if I needed any help. My wife and I sat down with him and he showed us some numbers. Adam and the entire sales team went above and beyond to get us the best deal possible. Adam and Toyota of Richardson will have repeat business from me for a long time.


Impressive experience at Toyota of Richardson

5
tdrupert17 on 11/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gary is an amazing sales person with an absolutely warm and caring personality. Gary went out of his way to make sure the customer finds exactly what they are looking for! I was impressed with the positive environment and inviting staff all around. I will be recommending Toyota of Richardson to everyone and sending all my friends to Gary!!!


"Wonderful Experience - ADAM FLORES"

5
prashantkumar1983 on 10/23/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I couldn't have expected a better experience! Adam Flores helped me find the car I wanted at a price I could afford ! He was great! He worked with me and got me the best deal possible. I did not feel pressured. I told him what I wanted and what I could pay and Adam did it! He was persistent on earning my business. I have had the best experience with "Toyota of Richardson". Customer service was excellent during and after the purchase. I will definitely recommend this dealership.


First Experience Here, But We'll Be Back!

5
Chelsea Callahan on 10/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We recently purchased a new Toyota Tacoma and received great customer service. We got more than we came in for, but for still around the price we wanted. Ask for Travis Uriegas!


RED AND READY - EXCELLENT CUSTOMER SERVICE

4.8
Eunice2014 on 10/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a bad experience at another toyota dealership, so I was skeptical about going in to this one. Adam Flores wouldn't give up on me. He was persistent on earning my business so I went in to the Toyota of Richardson. On getting there, he was busy with another customer so I saw Megan Montgomery. My plan was to test drive a Toyota Camry, but I was told it did not pass the inspection test so I was introduced to what Megan called "Red and Ready". Megan was very pleasant, but we couldn't agree on pricing. Derrell Pinnock stepped in to try to help finalize the deal. Derrell was courteous, professional, and helped seal the deal. I was given a 6 month warranty on my car and they also spray painted the scrapes on my bumper. I wouldn't have purchased the 2003 Toyota Matrix aka Red n Ready if Derrell didn't step in. I spoke to James Brown at the finance department and he was awesome as well. He was cordial, funny, and helped work me through filling out the paperwork. Overall, I had a great experience at this dealership and would recommend them to anyone who needs a vehicle. You can tell that the staff here is not just about your money; they are keen on ensuring that you are satisfied with your purchase and also see to the fact that you get your money's worth.


Adam was great

5
gregwilliam on 09/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was totally lost when i was looking for a vehicle. Went dealership to dealership. When i got to Toyota of Richardson i was greeted with a warm and friendly sales rep Adam. Not only was he friendly he was also very knowledgeable. He knew his product and got me the deal he said he would with no turn around. I will not only go back to this dealership but i will also refer Adam to my friends who are looking for car. My experience could not of gone any better. Thank you Adam for all your work as I know you earned it as well.


First Time

5
janakristine on 09/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time buying a car and it couldn't have been a better experience. Adam Flores was the best. It was a very easy process I'm simply told Adam what I was wanting as far as a vehicle and payments and he found it. I didn't feel pressured into buying something I didn't want. I definitely recommend this dealership!!


Wonderful experience!!!

5
martabryant on 09/27/2014

Pricing: 5.0

Adam Flores helped me find the car I wanted at a price I could afford. I would highly recommend giving Adam a call if you are interested in a new or used car. Love my Avalon!


Smooth Experience with Tracy in Sales

4.7
4Runner Fan on 09/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Purchased a used Toyota at Toyota of Richardson. It was not difficult, no hassle, sales associate (Tracy) was honest, straightforward, and he didn't play any games. I would go back again for a new or used car purchase.


Best experience buying a vehicle!

5
blcexcel on 09/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These guys worked hard to find me the vehicle I was looking for and gave me a great deal on the vehicle. This was the third Toyota dealership I visited that day. The others did not go out of their way to help me. These guys were also friendly and honest. Salesman, Sales Manager, Finance guy all included. I recommend the dealership and will return myself.


The Best!

5
Amandareschke on 09/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I couldn't have asked for a better experience! Adam Flores was great! He worked with me and got me the best deal possible. I did not feel pressured. I told him what I wanted and what I could pay and Adam did it! Toyota in Richardson is by far one of the best dealerships around!


Sales Professional

4.8
jdjesuit69 on 09/19/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Several weeks ago I made time to commence my search for a new car. A friend told me about Toyota of Richardson so we visited the dealership. I had the great fortune of meeting Ms. Sammy Malek who showed me several different vehicles. Respectfully, my first thought was how much would this lady know about automobile engines, performance, et al. You can't judge the book by its cover. She not only possessed tremendous depth of knowledge about each car but was in complete control of information as it relates to the Avalon Hybrid. What an extraordinary car!Equally as important, she never pressured me nor made me feel like I should be guided to her office to start negotiating. And, she displayed outstanding integrity- a rare trait during these times. I am continuing my due diligence but I am definitely leaning towards the Avalon Hybrid. The dealership sells the car but the professional closes the transaction. Thank you Sammy and Toyota of Richardson. I will be back! JD


$15,874

Mileage: 53820

Color: BLUE

Transmission: 8-Speed Automatic

Body Style: Sedan

City: Richardson, TX

Engine Type: 2.5L I4 16V PDI DOHC

$25,293

Mileage: 2

Color: RUBY FLARE PEARL

Transmission: 8-Speed Automatic

Body Style: Sedan

City: Richardson, TX

Engine Type: 2.5L I4 16V PDI DOHC

$36,297

Mileage: 2

Color: SILVER

Transmission: 8-Speed Automatic

Body Style: SUV

City: Richardson, TX

Engine Type: 3.5L V6 24V PDI DOHC

Go to all dealer listings


® 2020 CARSDESK. All Rights Reserved.