Toyota of Plano

4.8
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.9


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Great Car Buying Experience!!

5
DanielleE16 on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were not really in the market for new cars when we came to Toyota of Plano. Dita listened to us, and found us the greatest 2017 Camry and even worked with Matt and Carlos to get us a great deal on both cars. We were in and out. Once we were ready to drive off Dita sat with us in both cars and walked us through all the amenities the car offered. We will definitely be back to purchase again! Thanks again!!


Great service

5
Rredd on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always take my Sequoia for service at Toyota of Plano. They have excellent service and my Sequoia runs like its brand new but has almost 200,000 miles. Love how well they take care of my Sequoia to make sure it continues to run just like it did when it was purchased. Thank you Toyota of Plano


Toyota - Plano

5
john blackington on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just bought a car from Toyota Plano. Sal Rodriguez and the rest of the Toyota team did a great job. They met my needs completely.


A pleasant experience

4.8
Johnpar98 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Just bought a Toyota Camry and Mr.Forkan did a great job in getting me the right car under my budget. He was very professional and patient and spent a lot of time taking care of my need. Will highly recommend him anybody trying to buy a car from Toyota of Plano.Johnson Thomas.


On top of it

5
Toyota4life on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been working with Max a couple weeks prior to coming into the dealership. I like to think of ourselves as Toyota Plano veterans being we have bought several cars from this location. Max was new to me because my previous salesman had moved on and his referral became sales manager (Moe, another great employee of Toyota). Max understood our needs and wants a had us in and out of there in no time. He was very knowledgable about Toyota and what sets them apart from others. I will refer anyone to Max for purchasing their next vehicle.


Best Car Buying Experience Ever

5
Curdawg on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Most honest, straight forward dealer I've ever dealt with! I made a deal over the phone, arrived, signed papers, and left. Go see Joey and Erick.


Great car purchasing experince

4.8
T Pippin on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jeremy was the best salesman I could have found when purchasing my new car. He was eager to help me make informed decisions and offered good and sound advise to all my questions. I have not had such a good experience with buying a car in a long time. On top of this the car selection was astounding with many-many vehicles to choose from. I would strongly recommend this dealership if your looking for a new car.


Excellent experience!

5
HappyCustomer on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great dealership! Kash helped us out with our recent purchase. He was very friendly and knowledgeable about the models we were considering and pointed out some features that we hadn't even considered. It wasn't the typical high-pressure car buying experience, for which we are thankful. Overall, we are happy customers and have already recommended Kash and Toyota of Plano to friends.


Very easy purchase

5
Mary Drennan on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The staff was very knowledgeable about the products. We were able to stop our very long car search after visiting this dealership by purchasing the 2017 RAV4.


Peace of Mind = Kash

5
S. Alam on 11/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kash assisted us in purchasing our new 2017 Corolla. He was very patient and took the time to answer all of our questions. We wanted to do various price analysis and he assisted us in comparing as well. You will usually hear the good from a salesman but Kash was very open and frank. If something wasn't right, he will let you know upfront. There was no push sales and I really had a good experience with the new vehicle purchase. I never enjoyed the car buying experience from my previous purchases but Kash changed that completely. We were out with a car within 3-4 hours of entering the dealership. I highly recommend Kash for your next vehicle purchase.


ALI is AWESOME

5
Dave2017tundra on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a wonderful experience the whole team was great and ALI really help me with everything, questions, suggestions, comparing and now I have the best TRUCK this guy's the REAL DEAL THANK YOU AND GOD BLESS DAVID PAYNE


Go see Jose C

5
carguyjoe123 on 11/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with this team and Jose was impressive from start to finish. They were welcoming when I arrived and did what they could to make me feel comfortable. They were able to help me find exactly what I was looking for. They helped guide me into the right vehicle based on my interests and needs. The financing team was very helpful in explaining things I did not understand. Jose was a lot of fun to work with, I have already recommended him to a friend.


Great Salesman, Not So-Great Financier

4.3
TexasBuyer on 11/27/2016

Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

My salesman was excellent. He made the process very easy and answered all of our questions. We did not feel pressured. Once we came to an agreement, he clearly explained the rest of the process. Once we completely the finance processes, our salesman walked us through all of the details of the vehicle, answering all of our questions.The only downside to the entire thing was the finance process. There were no other customers around and he had waiting 45 minutes. The financier said maybe 20 words to us the entire time, did not smile, and did not look like he was interested in being there. When a question came up for the salesman, the financier was rude to him as well. This was the only down-side on an otherwise great process.


Lexus IS 250

4.8
Lexy250 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought a lexus IS 250 from this dealership and Kash made our experience really smooth. He is friendly and explain the process really well.


Ethan is the most professional in DFW

5
smsutton on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My son is going to college and was interested in a new Car. Reviewing cars in McKinney and Frisco, he was having difficulty finding the one that would fit his budget and provide all the features he was looking for in a vehicle. We went to Toyota in Plano, there we worked with Ethan. Ethan not only found the car my son was interested but took the time to drive around the dealership lot pointing out the different colors, features, and models. He did this to ensure my son was making not only the right choice, but the best choice. It was about 6pm and my son purchased a 2017 Toyota Corolla. The car shopping experience with Ethan is one of the best and most professional. If you're interested in a car, contact him ASAP. You'll be glad you did!


What a great experience ending with the car of my dreams!

4.8
luvmynewtoyota on 11/25/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really didn't think we would agree on a price since the only one on the lot was a trim level higher than I needed but Joey and Ali made it happen. AWESOME! Great experience with the professional team that worked with us to reach an acceptable deal. Couldn't be more pleased. Eric was helpful on the financing information. Joey explained the overall features to make sure we could drive away confidently. Thanks so much!!


Warm Reception

3.4
Rav4 on 11/25/2016

Customer Service: 4.0 Quality Of Work: 2.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

I received a warm reception when I brought my car to the dealer for first 5000 miles checkup. The service took around 1 hours & 20 minutes. The dealer gave me a free car wash. The car wash wasn't good but it's free. Unfortunately, the plastic license plate cover was broken during wash. It was replaced for free.I like the atmosphere. I wish the dealer has better car wash.


Awesome service !

4.8
Madelynn Collins on 11/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great service. Decent wait while service being performed. Salesman were a little pushy while walking the parking lot. I will come back for future schedule maintenance.


Service was quick and informative.

5
LauraPigg on 11/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had my car serviced for the 35,000 mile service and it was quick and Nick Keller explained everything that was done including replacing the battery that was on low.


Good experience buying a car

4.2
Shellp33 on 11/24/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Karen was straight to the point, helpful, answered all my questions and was not intimidating or demanding. I had a much better experience at Toyota of Plano than at another local dealership and I was very thankful for Karens help. I'd recommend her to others


Customer Service

5
Car on 11/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very efficient team....and customer service was great!!!Judy was friendly and pleasant from the time I got to the service area to the time I left there.


Bought a new 2017 RAV4 from Kash "the man" Zaman!

5
MyRAV4isCool on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kash was excellent!! I did not have these easiest financing, and Kash was EXTREMELY patient in getting me what I needed to buy a new vehicle! We test drove a number of cars/trucks, and he did not rush me and was VERY attentive to me and what I was looking for. HIGHLY RECOMMENDED! Thx Kash!


Peter Chou is THE VERY BEST

5
Tory on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just ask for Peter to help you in search of your new car! He's the perfect salesperson, patient, understanding, not pushy (which is a huge plus for this industry). I wouldn't work with anyone else!


Fast, complete service during a holiday week

4.8
Sue on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I scheduled a service appointment for routine maintenance the Monday of Thanksgiving week so the dealership was very busy. Even though I expected the car to be ready mid-afternoon, it was ready in much less time and I could get on with my vacation day. They took good care of the car as always; that's why I trust their service.


Excellent hospitality and honesty.

5
CONG NGUYEN on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had the best buying experience ever. I would love to come back hear again for my future cars. I am greatly appreciated the hospitality from both Kash and Ali.


Purchasing experience

5
edith on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the most hassle free and stress free experience I ever had with car purchase. I enjoyed the before and after customer service provided by Mustafa.


Customer Service

4.8
James Ward on 11/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been a customer of Toyota of Plano since I purchased my 2003 Camry. I use the dealership because they have always given outstanding service. Numerous repairs at the dealer ship have always been performed quickly and without problems. My last visit I made my appoint with a Mr Kenny Rodriguez. He took all of the time required to explain the cost and how long the procedure would require. % stars to him and Toyota of Plano


Regular maintenance

5
RogerG on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They sent me an email reminder so I called an made an appointment for 1:45. I got there about 1. I was out by about 1:45. I was really surprised for a dealer to get me in and out so fast for an oil change. It was a nice surprise. My service advisor said that it had slowed down after lunch. Good job guys. Carlos in service was very pleasant.


Superior Service

5
Troutbl on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From scheduling through delivery I was very pleased and impressed with Toyota of Plano's service team! They were very accommodating and flexible in setting a schedule that worked well for me. My service advisor worked hard to get as much of the repairs as possible done under my existing warranty to minimize the cost to me! He kept me informed throughout the repair process. My car was fixed right and on-time! I am a very satisfied customer!


Great customer service

5
Hartwick on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian Salm best "non-pressure" car salesmen that I've ever purchased a car from. I would highly recommend him to anyone looking to buy a quality pre-owned car.


Purchase of 2016 RAV4

5
Mary2RAV4 on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was a very satisfying new car purchase experience. Roberto Guido was cordial and pleasant to work with and took an exceptional amount of time to both demonstrate the RAV4 and find the vehicle with the desired equipment. He is so thorough and knowledgeable about the Toyota product line, and I felt at ease the entire time. I highly recommend him for anyone making a new car purchase. He provided outstanding service and guidance.


Best dealer I met Mr Erald Kuqi

5
Qiong Wu on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a international customer, not really good at speaking English very well, The dealer, Erald Kuqi explained to me all detail about my vehicle patiently, he really focuses on making a good relationship with customers , not only want to sale expensive vehicle get more money. He talked to me a lot, and tried to understand my needs and figure out which car is really good choice to me in my budget. Also he will give you the best price!!! When he has a conversation with one customer, he will not answer the phone call to make sure respect each customer he is talking to. And I did not have ride to Toyota, and he just picked me up from my apt, and brought Starbucks coffee at the same time, so thoughtful. I spent too much time on talking with them and signing on paperwork, and he bought dinner for me, even he did not have dinner yet! He is truly be nice and thoughtful to each customer and each stuff! Best dealer I have never met before!


Toyota of Plano A+

4.8
Yvonne Fernandez on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a great sales rep Robert Guido that understood our needs and did his very best to exceed our expectations. The staff is friendly and professional.


Perfect everything service advisor just the best.

5
Greatthanks on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Been to other dealers Toyota of Plano I have to say best ever. Special thanks to Judy Deems manages to make everything look easy. In and out very fast addressed a small issue and will take care of it next service visit after talking with Judy. Could not be happier customer for life thank you Toyota of Plano.


RAV4 2016

5
r_figueroa on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ali is a great salesperson, good treatment to the client and looking the best deals for the customer. needs. Highly recommended Ali. Of course do business again with Ali.


Toyota of Plano- GREAT!

5
Ricmtz on 11/17/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a nice experience to purchase a vehicle from this dealership, Mr Izzy... you made our experience so pleasant and fun! We will be back to buy another automobile from you guys without a doubt! Thank you!The Martinez's


Excellent help with New car purchase

5
4Runner Trail Premium on 11/17/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am writing this review as A new car owner thanks to a great sales rep Erald and also Spike. I had researched the particular vehicle I was interested in but in reality dreaded the visit to any dealership for the purchase. I had dropped by the dealership early 8:30-9:00am only to see if they had what I was looking for. Should have known Toyota of Plano had the exact vehicle I was wanting and there to greet me was Erald ready to answer my questions and all concerns. He not only answered all my questions but was familiar with the vehicle I was interested in and was patient to go over all the amenities with me. From the beginning to the end of the transaction he was there to help me through the entire process. Between the professionalism of Erald and the courtesy of Toyota of Plano I felt at ease and will definitely do business with them again and recommend them to anyone who is searching for a new Toyota or Scion.


Great service and fast phone return.

4
jeff on 11/16/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Overall Experience: 4.0

Judy Deems returned my phone call within 10 minutes which made me so happy and surprised. My last experience was about 4 months ago when I called and left message (to this service consultant) to check the status of parts order. He never called me back. When I called him again in the afternoon of the third day, he said he was out on the first day and busy on the second and third day... To make your customer happy, you just have to return phone call in a timely manner (like Davenport Co.) If you are out of office you need to change your phone greeting to say so.Again, thank Judy for her great services.


Ali Bahadori was great! Very helpful.

5
junio1111 on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ali spent a lot of time with me helping me get the right car for my needs. All the staff were great! Got me the financing I needed. Highly recommend


Excellent buying experience

5
Plano123 on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my 2007 RAV4 Hybrid from Sean Li. We went through a few emails about my requirements and he found me the close one and his best price which I accept. We made an appointment and bought some extended warranty with some discount. We also traded in old Nissan Altima. We didn't get our wished trade in value but we are ok on warranty discount.Overall our buying experience is great and we would highly recommend Toyota of Plano! Thank you Sean!


First 5000 mile service

5
Paul Andrew Clifton on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Took my truck in for it's first 5000 mile service. The gentleman that checked me was very helpful and showed the way to the waiting area. Arthur, my service advisor came out later and told what they would be doing and kept me posted the whole time my truck was in the service bay. They washed the truck after they were done which was nice. Once they completed my service, Arthur explained everything they did and walked with me to the cashier. Great service department. Best I have dealt with in a very long time. My whole experience since getting my truck from Toyota of Plano has been great.


Took my truck in for it's first 5000 mile service.

4.7
Paul Clifton on 11/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Took my truck in for it's first 5000 mile service. The gentleman that checked me was very helpful and showed the way to the waiting area. Arthur, my service advisor came out later and told what they would be doing and kept me posted the whole time my truck was in the service bay. They washed the truck after they were done which was nice. Once they completed my service, Arthur explained everything they did and walked with me to the cashier. Great service department. Best I have dealt with in a very long time. My whole experience since getting my truck from Toyota of Plano has been great.


Kindness

5
det8045 on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was impressed by the kindness and care given by Ken during a call for help and delivering my car for service. He was do helpful and took care of me as if I was family.Thank you KEN and Doug.Debbie Taub


First New Car Purchase !

5
Des7791818 on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enjoyed my first new car buying experience all because of the Toyota staff. Everyone was very kind- not pushy- listened to my concerns and helped me get the best deals without taking advantage!


18 month service

5
jcchrist on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Scheduled an appointment over the phone. Dropped off my truck first thing in the morning, even though it was very busy the drop-off did not take very long. I caught a shuttle ride to work from the dealership. The driver Rick was such a great guy, very enjoyable ride to work. I was notified when the work was done over the phone. Picking up my truck at lunch time was a quick turn around. Great job overall.


Anwar was very helpful and caring!

5
S&T on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have been car shopping for a while and have dealt with many car salesman, the main thing that turns my husband and I off is a pushy salesman. Anwar and his assistant Previn were so understanding and not at all pushy. They did not try to play any tricks, they were honest and helpful. We could tell he honestly cares about his customers. He gave us a great deal and took care of everything for us.


The ture definition of service!!!

5
Andrea Barton on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jose really fought for what I wanted and kept in mind my budget. I will forever be a loyal Toyota customer. Thank you so much Jose!!!


We are "Raving Fans" for Ethan Sabahi!!!

5
Raving Fans on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We met Ethan during a routine service for our previously leased 2014 Toyota Camry SE about a month ago. At this time, we had indicated to our Service Advisor that we would soon be in the market for a new vehicle lease or purchase. Ethan wasted no time in introducing himself, answering our questions regarding moving forward with a new transaction, and following up to ensure that all of our needs were met within the required timing.As a direct result of Ethan's salesmanship abilities, relationship-building skills, and willingness to please, we elected to lease a new 2017 Rav4 LE from him, even though our previous lease agreement was facilitated through a competing area dealership.Finally, Ethan did not only show us the Owner's Manual, but also took the extra time to personally show us the features of the vehicle and how to successfully navigate them.Historically, we have negotiated many vehicles through Toyota, the majority of which were handled with Toyota of Plano. With top notch sales and service like what we've just experienced, why should we go elsewhere? We are satisfied and loyal repeat customers. Thank you so much for taking such great care of us!


Great experience

5
Ali on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ethan Sabahi and Moe Rezaei are such a nice and helpful guys and helped us to find a great deal. I very appreciate your service!


Moe Rezaei and Mark Miller provided excellent service

4.8
TomL1959 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Moe provided attentive service. He had good knowledge of the product. His follow through after the sale was excellent as well. Mark Miller had excellent knowledge of the products available for extended warranties.


Awesome expense

5
STEPHEN B MACKAY on 11/12/2016

Overall Experience: 5.0

Peter Chou and the rest of the Toyota of Plano Personnel did a awesome job of taking care of all of my concerns and getting me the car I wanted and at the price it was affordable I would recommend them to anyone to do business with tell him thank you for a great job.


Perfect visit

5
Courtney2050 on 11/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Spike and Jose were absolutely amazing! They did everything they could to make a great experience for me and went above and beyond. I will be using them again in the future and would refer them to anyone.


Antonios customer service

5
Lisa056 on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience here with Antonio. Very knowledgeable, very patient, very professional!! Antonio and John in finance made this the BEST experience ever!! Would recommend to anyone I know. Thanks again! Love my new Camry.Lisa


Corolla Purchase

5
Candace Fiedler on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kash helped us find the perfect car in our budget with the features we wanted and we received great customer service and knowledge along the way!


Outstanding experience with Deepak Rathor!

5
Rav4lady on 11/10/2016

Overall Experience: 5.0

We had just moved here a week ago. I sold my car (a 2004 Sienna) and left it in Connecticut. I spent a week driving my husband to/from work so I would have a car. I never thought I would be able to walk into a dealer ship and drive out that same day with a new car. Deepak was extremely helpful and knowledgeable about the vehicle. He did a great job showing us the different levels of the Rav4 and taking a test drive. When it was time to leave, Deepak took us out to the car and went over all of the controls (lights, mirrors, and audio system).This was the most efficient and pleasurable buying experience I have ever had. I would definitely recommend buying a car from Deepak at Toyota of Plano.And, I love my new Rav4 Hybrid.


Stress-free purchase

5
ScottMcDonald on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are in the market for a vehicle, drop what you are doing and call Toyota of Plano. Brian and Anup made this transaction fast, easy, and stress-free. Brian was highly knowledgeable about the features and with his help in comparing different trims, I was able to pick the vehicle that best matched my requirements and still allowed me to stay within budget. I was impressed by Brian's approach not to color or influence my decision with his own personal preferences. I would definitely recommend Brian, his colleagues, and the dealership to anyone looking to buy a vehicle. Disclaimer: I've always received great service here. This is my third auto purchase from Toyota of Plano.


If you're looking for a used car, go see Steve Putman!

5
Steven R Johnson on 11/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Steve made our car buying experience simple and painless. Great customer service, super helpful, very knowledgeable & painless! Super experience all around! Thanks, Steve! Awesome job!


Poor customer service

2.4
Plano Customer on 11/10/2016

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

After numerous service issues at Toyota of Plano, I was asked to meet with the service mgr today. Pam and Judy my service techs were great! The service mgr knows the service history but nothing of the personal time and energy it has cost me; no car for weeks, standing on 1-35 for 1.5 hrs by a dead car, $220 tow bill, missed appointments and activities, constantly asking friends for rides. Guess what the sales mgr did? Shook my hand and walked me to the first sales person he saw thinking I would buy a new car. Didn't say a word didn't ask me a question!!!!Shame on you Toyota of Plano.....


Looking for a used car? Go see Steve Putman!

5
Steve Johnson on 11/10/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Steve made our car buying experience simple and painless. Great customer service, super helpful, very knowledgeable & painless! Super experience all around! Thanks, Steve! Awesome job!


Routine Maintenance

5
Retired2 on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Plano consistently gives excellent service. Every employee I have been in contact with since we first purchased the car, has been a valuable asset to Toyota of Plano! Please do not change a thing; your quality of service is outstanding!


Outstanding performance by Mr. Mustafa Al-Far

5
James M Hurley on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Yesterday, I purchased a new 2016 Toyota Highlander from your dealership and Mr. Mustafa Al-Far was my salesman. I would like to highlight the outstanding professionalism and knowledge shown by Mustafa as I went through the process of selecting the model and make of SUV.Mustafa is the best and should be recognize as such. Toyota of Plano should be proud to have him as a member of their sales team.


Great staff

5
Cdl3393 on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales staff was awesome very efficient. They got my deal together and worked out in about an hour and a half. The finance team was awesome and I would highly recommend this Toyota store to anyone and everyone!


Outstanding Service

4.8
MARY1108 on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been a customer for over 20 years. While getting recall work done on the dash of my 9 year old Camry, the service tech noticed that I needed my brake fluid and coolant changed. All work was done as expected. I can always rely on them to make sure my car is in excellent condition.


Great Sales Experience

5
veton1123 on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was one of the most simple and easy sales experiences I have had. It was a quick process and Sama was awesome to work with, I would recommend her to anyone looking to buy a new car.


floor mat

5
isaaccat on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in for a warranty replacement battery of my 2014 Tundra Texas Edition. It was a big rainy day, therefore I have a rubber floor mat on the passenger side. ( it was only on the passenger side, for some reason couldn't find the driver side rubber mat ) When I got home I found out that they through away my rubber mat, on the invoice (906435) they stated that was not original Toyota product and for safety reason . Now think about this, what give you the right to through my property away without asking, at most you can taken the rubber mat out and put it in the truck bed, and this is my choose to use it or not !! Think about this, what if that was my personal diary notebook, and it is not a Toyota product, so you have the right to through that too ?? Please response to my email and with best regards. Isaac Wan.


Outstanding Experience

5
Harry0002 on 11/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

With checking out a new vehicle in mind, I stopped by Toyota of Plano. My intentions were to simply check out their offers. Ethan approached me to see what I had in mind. He listened well to what I was saying and suggested a few vehicles. We checked them all out; and I made a decision on the RAV4. I was thoroughly impressed with Ethan's detailed information on the vehicle. His thouroughness was a deciding factor behind my purchase. What a fantastic car buying experience. No pressure sales... just info, info, info. Thanks Ethan!! We love our new vehicle. Thanks also to Toyota of Plano.Karl H.


fine and comfortable service

5
oldboy on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

proper excellent service save time and enjoy time with Kevin. He was very knowledgeable, caring , helpful. without spend lot of time, choose a car and bring home


Overall excellent

5
maureen703 on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Deepak knew I didn't like the whole process of buying a car and he made it very pleasant for me.He was very kind and treated me with respect. I appreciate everything he did.


Unexpected purchase

5
pageturner634 on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I went to just 'Test Drvie' yesterday. He currently drives a 2001 Tacoma and he wanted to see how a new model runs. Perfectly, of course! Moe helped us find the right Tacoma for us based on our preferences and price range. Moe wasn't pushy, but certainly persuasive when he could see that this was exactly the truck my husband wanted. He worked with us to find a payment option that would fit in our price range. Obviously being a frugal guy (his truck was 16 years old!) my husband has been surprised at how quickly he went from just test driving to taking home a beautiful new (blue!) truck. We are happy with a safe and dependable truck that will last us for the next 16 years.Thank you, Moe. Our kids were just as surprised and excited as us when we drove home last night!


Got just what I wanted! Great Sales Service.

5
Albita on 11/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Deepak helped me and I bought a 2017 Corolla. He was great! I didn't feel pressured at all and he was very attentive. I actually enjoyed my car buying experience.


Good service

5
Sherry on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Efficient. Friendly. They got my car in and out quickly. The waiting area was comfortable. The service was good. I will come back when needed


Love the experience!

5
Sara Atif on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought my first ever car from Toyota! Loved the experience, totally recommending to others, and the sales person was EXCEPTIONAL! Hire more people like that!!


Great experience, service and assistance

5
infrequentbuyer66 on 11/05/2016

Overall Experience: 5.0

I started my search at Toyota of Plano with Atif Ikram looking at new hybrid vehicles. Later I shifted my focus to preowned hybrid Toyotas. I brought my wife to view available preowned hybrids, again Atif Ikram provided great assistance. This visit narrowed our interests to Prius V vehicles which did not seem to be available at this dealership. Later in day, I saw a Prius V listing at Toyota of Plano on the internet and called Atif. Atif called back within the hour having located the vehicle. We are very pleased with the vehicle and support Atif provided in viewing and assisting through the purchasing process.


Tire replacement

5
RogerG on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jayce was great! He matched discounts tire price and then some. No problems. Really didn't have to wait that long either for a Saturday.


Toyota dealership

5
Dooli on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, great experience.Ethan was very informative and was patient during the whole process of us taking time on choosing car. Gave us a good deal as well!


Fast and Reliable Service.

5
Rudnic on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I took my 2015 Toyota Camry to 10K service, everything was fast and perfect. Especially Service Representative Charles Denham was very friendly and clear. And the job they did was very fast, keep up good job guys.


Thank you jay lee for helping me buy a good car.

5
binary98 on 11/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was introduced to Jay lee by my friend's recommendation.I bought Camry in 2017 through Jay lee. I answered my questions sincerely and helped me to make a decision to buy a car. Thank you jay lee for helping me buy a good car.


Fantastic

5
Toyota on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We traded in our Sequoia and leased a new Highlander. We worked with Sean O'Connor who did a terrific job for us. I had done my homework on our trade-in value. He gave us the high end of that value so we didn't have to haggle over that, which was a big relief. If you're interested in leasing a new Toyota I would strongly recommend Toyota of Plano and specifically Sean O'Connor!


Wonderful experience.

5
Ann Lewis on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful experience. Worked with Sean O'Connor. Knew his vehicles so he was very helpful. Traded in car and all went smoothly. Would work with him again in the future. Thanks Sean!


The best salesman I ever had!

5
Abraham on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I will tell to everyone I know how honest sales person he is and tell them how knowledgeble he is about his products.atbest he represents the company impressively!


excellent service

5
shu on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Plano has great service, better than any dealers I have ever used. I would recommend Toyota of Plano for car service. I am very satisfied every time.


New car purchase. Great experience, great price, & service!

5
Simmons7 on 11/03/2016

Overall Experience: 5.0

This is the second new Toyota in 3 yrs we have purchased at Toyota of Plano w Clyde K. (And now also w sales person Visar). Experience was pleasant, transparent (honest) and professional. No games! Great price, negation was fast, easy and painless. Recommend highly. They take the time to be sure you understand the controls. Exceeds expectations. Driving toyotas for 20 yrs and will buy from this dealership and these gentlemen again. We check out consumer reports on line before we buy for good tips. Buying was simple and did not have to use those tips. With this dealership / sales tam, we were very satisfied. Kudos guys! Thank you.


Fantastic experience

5
Erajbahareh Changizian on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Again Jayce Pollan went above and beyond to take care of our vehicle toyata RAV4. He really should get bonuses and a big raise. He is doing a fantastic job as always :)


Happy Owner of Highlander

5
HappyHighlanderOwner on 11/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Plano had the vehicle we wanted. Wade gave us the service we were looking for. Put these two together, we had great experience at Toyota of Plano.


Corrected The Short Fall

3.8
8920sc on 11/02/2016

Customer Service: 3.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 3.0

I was one of those customers a dealer would most likely just want to go away. I walked out after 6+ hours tearing up the contract due to a so called supervisor Sean would not call the manager upon my request. Tony Pan (Manager) and I had made an arrangement for me to have the car that night. The next morning, a not so pleased Tony called to find out my side, as he was privy of all details withheld by Sean. With his professional customer service experience (Tony) had me come back in and went above and beyond to please me. I did leave with my Benz that morning with much thanks to Forkan (Sales Associate) and his calm, collect and understanding my point of view. I will return in the future as long as Tony Pan is holding his present or higher position with Toyota of Plano.Merci Bo coup


Excellent Sales experience

5
FriscoBen on 11/02/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Taylor really helped make what was a stressful experience go as smoothly as possible. All the stress was on my side because I didn't go in as prepared as I should have, but Taylor just calmly solved it all and I got a great deal on my new Corolla.


Sienna 2017 with Kash Zaman - Great Experience

5
Nasreen V on 11/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our second car being purchased with Kash in two months. Kash made the transaction very smooth and gave us a great price. We had done a lot of homework prior to arriving and Kash was very helpful with the numerous calls and texts I made. We were received very warmly and Kash went above and beyond to help answer all our concerns!All my future cars will be from Kash without a doubt.


Ken Steele is the best.

5
Doug on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had not purchased a vehicle in 15 years so was apprehensive to say the least when I walked into the dealership. My current vehicle had "bit the dust" so I felt vulnerable that I would not be able to negotiate from strength if needed. In fact I rented a car fir a week expecting a long search for another vehicle. I did a bit of homework the night before on the internet and picked out a couple cars I was interested in at a couple Toyota dealerships. Toyota of Plano was the first dealership I visited since I was already in the area on that Saturday morning. Ken greeted me in the lot and was very professional. I have been in sales for years and decided to get to the point. I told him my situation and what I was looking for in a car. My wife already has a 2012 Camry so no need to test drive, Although I liked the vehicle I was interested in I told him I wanted to look at a car at a another Toyota dealership for my own peace of mind. He said fine, he understood. Again, no pressure. I went to the other Toyota dealership and received the worst experience I have had in any sales experience ever. I won't go into detail but it went bad right from the greeting. Needless to stay I didn't stay long. I headed back to Toyota of Plano and called Ken and told him I was on my way back. We met and I told him I wanted to "talk numbers". We sat down and he was very honest, straightforward and professional. I felt at ease. He made the transaction as easy and simple as possible that purchasing a vehicle can be under the circumstances. The dealership is a comfortable and professional environment. I came back to Toyota of Plano and bought the car from Ken because of the first impression I received from him and his genuine personality. I would recommend Ken and Toyota of Plano to anyone who wants to experience a comfortable and professional car buying experience at a fair price.


Best car shopping experience!

5
rux1231 on 11/01/2016

Overall Experience: 5.0

Sean O'Connor was great to work with on my new lease! He made this the best car shopping experience I've had. I highly recommend Sean and the dealership.


Excellent experience

5
Jennifer Kim on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased a 2017 Toyota Corolla from Jay Lee. He was an exceptional salesperson; he made the entire process easy and fast. I'm thoroughly satisfied with my entire experience.


Excellent Salesman

4.8
jlavery on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased an 2017 Toyota Camry from Kash Zaman this weekend. He was excellent and attentive and gave us a very good deal. Well worth the effort to stop by Toyata of Plano. My third purchase within the last 3 years. Thank you.


I should have this this sooner!

5
New4Runnermom on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After having my Sequoia for 12 years, it was time to purchase a new vehicle. The worst part of buying a new car is the process that occurs before you drive it off the lot. Perhaps this is why I waited so long. I was very pleased with the entire process of purchasing my new 4Runner. With my salesman, Sean O'Connor, there was no pressure, no haggling, no back and forth (which I personally hate). My financing was a bit complicated (due to geographical circumstances) which required several days to resolve but he was able to navigate around those obstacles and complete the process quickly. I think he did an excellent job throughout the entire process and even gave me his cell number so I could contact him with any questions. He made sure I was updated every step of the way. I would absolutely recommend Sean as well as the dealership to anyone interested in buying a new vehicle. I absolutely love my new car and look forward to driving it for years to come.


Service

5
Toyota4ever on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had highlander serviced after 35k of routine maintenance at another dealership. Loved it! Needed new tires- service provider gave all information and was best deal.


Outstanding!

5
Allison, Richard07 on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Spike Lipscome did an outstanding job in guiding us through the buying process. I will recommend him to friends and relatives. We also recommend Clyde Katzaman, his Sales Manager, for everything he did to facilitate the process.Richard and Sue Allison


Smooth Sale!

5
K McMullin on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just purchased a new Camry at Toyota of Plano. Spike Libscomb was our salesperson and he did a fabulous job of helping us make the right decision with our purchase. He is very knowledge about the whole process and took a lot of time with us. I highly recommend him and this dealership!


Peace of Mind

5
Bubbe on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My Toyota, due for 50,000-mile maintenance, was completed swiftly, throughly, and faster originally suggested.I can transport my grandsons with peace of mind.


Excellent experience always at Toyota of Plano!!!

5
Lady Kay on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second Toyota to buy from this dealer and both experiences have been great.I always had my Toyota serviced there and I plan to stay with their excellent service department.I came in for my 60,000 mile service on my 2009 Toyota and walked out with a 2017 fully loaded Toyota because of the awesome salesman ETHAN! I traded the 2009 in for the new car and I am very pleased!


Bought a new 2017 Tundra

5
Musiclife_7 on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in to Toyota of Plano Friday afternoon (bout 5pm). I was greeted almost instantly by Salesman Moe. He carried an infectious smile and seemed ready to work. Prior to my visit I had done my homework and had narrowed my choices to 4-5 trucks which I had the vin #s for them. Moe invited me to a beverage while He took a few minutes and located the vehicles. Within about 10 minutes he had them located and took me outside to the lot. After seeing the vehicles I had narrowed my choices to 2 vehicles. We jumped in a 4wd and took it for a spin. I was sold!Upon return Moe took my information and went to work with the sales manager. Within minutes we had an agreed down payment and they began to work payment options. Within the next 10-15 minutes I was personally greeted by the Main sales manager and the finance manager. This truly was a clean and smooth process. While I went in with the finance manager, Moe had my new truck detailed and prepped for departure.All in all I spent 2.5 hours at the dealership. (super fast compared to 5-6 other experiences at other dealerships and brands.) Moe took the time to sync my phone to the electronics and even walked me through every feature to ensure my understanding. I drove away completely satisfied with my experience and my new truck.


Friendly and informed Salesman

5
ljthomas2015 on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ken Steele was the salesman that helped me and my husband buy our used Camry. We went in discouraged about our new car we got in march that was recently totaled, dreading the thought of car shopping, and still owing money on the totaled car. However, we came out excited about our new (to us) car and with a plan to pay off our totaled car. Ken was so honest and helpful while he walked us through everything and made sure that we left the dealership with no surprises. I most definitely recommend this dealership to all.


My highlander

5
Ray on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went to Toyota of Plano to look at some cars. Moe did a great job to sell us the highlander. We drove off happy with a new car!!


Excellent customer service

5
jackeline strack on 10/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just leased a Sequoia from Toyota of Plano and the process was very smooth. Kash is an excellent salesperson at this dealer. He took care of every single detail since the beginning of the transaction. I have been a customer of Toyota of Plano for about 12 years and they have always been kind.


Quick and easy

5
Marisa on 10/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had done my research with what car I wanted to buy. As I walked up Brian introduced himself and I told him what I was looking for. He showed me my options and we eventually got to a price that was good for me. He made it quick, painless, and stress free. John the finance guy was great as well. I'd highly recommend going to this dealership and working with Brian if you get the opportunity.


Recall of dashboard

4.8
Carla Epley on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

The recall of the dashboard was replaced and looks great. It was a 10 hour job and glad I had access to a rental car!


THE BEST SERVICE AND PRICING!

5
kpoku on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

MY name is Yaw Poku and I have been a customer of Park Place Motors and Sewell Lexus for the past 10 years. Recently, I was able to find a car at a Toyota Dealership named Toyota of Plano. I called initially inquiring about a Toyota Tundra I saw on CARS.COM for a phenomenal price of 31000 with only 17,000 miles. When I called the representative whom answered was Forkan Siddique. From the moment I spoke to his courteous voice I could tell that this dealership was the one I needed to go visit. 5 months prior I bought a 2014 Tundra Limited Crewcab from another dealership that had basically screwed me on the pricing. However Forkan was able to share some valuable information with me about this transaction and gave me the best pricing for a the trade in to upgrade to a Crewmax. The transaction was smooth, I felt confident with the answers he gave me about my questions and reservations. I was so excited about my purchase that was taking place. the finance person was AMAZING also. I am relieved that I purchased my truck from them and I am now and will forever be adding TOYOTA OF PLANO to my recommendation lists to my cohort, colleagues, and family. Thank you FORKAN SADDIQUE for your assistance and service!


Very Pleasant Car Leasing Experience

5
Jay P on 10/28/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Over the last 30 years I have purchased or leased many cars. My experiences have been varied but mostly trending towards an activity I would rather not do. However, my experience at Toyota of Plano was a pleasant surprise. Max Hassanzadeh, the sales professional who assisted me, was one of the prime reasons that the experience was so enjoyable. One of Maxs fortes is his friendly and pleasant demeanor coupled with his great knowledge of Toyota products. He responded to all my calls and emails promptly and was upfront on every aspect of leasing a car. From my first interaction with him, I knew I was dealing with a consummate professional who loved what he did. He went the extra mile to ensure I will be a lifelong customer rather than a transactional one. The rest of the team at the dealership also deserves praise. The finance manager,Mark Miller, explained every document in detail and patiently answered all my questions. Thanks Toyota of Plano team! I recommend this dealership and Max in particular to anyone who wants a pleasant car buying experience.


Fantastic service, accurate estimate

5
piquet on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my second time with Derrick J. He was professional, cordial, and accurate. He explained to me what was to be done, gave me an estimate of money and time; and they were both within 10%. Derrick called me when the car was ready, and kept to te time constraint that I had. A very pleasant experience overall. I will surely use Toyota of Plano, and ask fr Derrick's help again.


Best car shopping experience

5
Ruxandra on 10/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sean O'Connor was great to work with! He made this my best car shopping experience. I highly recommend Sean and the dealership.


Quick process, great deal

5
yang on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased two cars in a row from Jay.I really appreciate his quick process and detailed explanation and a great offer with an excellent insight.


Truly Exceptional

5
Ermal on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We went at Toyota of Plano to trade our Toyota Corolla with another one.Moe helped us find the car that we wanted.He was patient friendly ,not pushy.Drove us around and we bought a new Toyota RAV 4 LE 2017.Was an excellent experience.


New Car Purchase

5
Artight0308 on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ali Bahadori and his team at Toyota of Plano did an exceptional job, working with me in purchasing and delivering my new truck. I appreciate all there hard work and look forward to working with them in the future.


"Very Happy Customer"

5
Happy Customer- Bonnie on 10/27/2016

Overall Experience: 5.0

Taylor Armstrong is such a great salesman. He listened to what I wanted in a car and answered all my questions. I bought a 2017 Toyota Prius Four and I love it. He took the time to let me test drive the car and showed me all the features on it. He even told me to write down any questions I have and he would be glad to answer them when I come pick up my plates or even call any time. I thought that was so caring on his part. Thank you Taylor.


RAV4 XLE leased with Kash Zaman"

5
AlsFierro on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A couple of years ago I bought a Toyota Tundra from Kash. He did an excellent job then and this week I specifically asked for him to sell or lease us a RAV4. My wife drove a RAV4 and then he took us to the inventory on hand so that we could select model that met our needs. He gave us all the details for purchasing or leasing the vehicle. I had never leased a vehicle before but he patiently explained all the details about leasing. We decided to lease the car. After completing all the paperwork, Kash demonstrated how to use all the car features. We are very happy dealing with Kash at Toyota of Plano.


The best experience with a car salesman I have ever had

5
Larry OSU1974 on 10/27/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Before I get into my experience with Toyota of Planos sales professional let me confess my bias. Through purchasing automobiles over the last fifty years and dealing with car salesman, I have developed a pretty negative attitude towards them. The list of things I would rather do than deal with a car salesman is pretty much endless and it includes things like having oral surgery. So that expresses my state-of-mind or bias when I pulled up in Toyota of Planos parking lot for the meeting.My wife and I had really only stopped by to test drive of their Highlanders but it became clear within a minute that this was going to be much different than I had expected. This well dressed and pleasant young fellow met us before we entered. He introduced himself and asked how he could help. And he did. As a matter of fact, he was so helpful I was shocked. He listened very well and guided us down the paths we were interested in and nothing else. He was well spoken and knowledgeable about his products. He understood what we were not interested in pursuing and he didnt even try to go down those roads. I walked in the door at 9:00 AM and drove out at 4:15 PM. We took a break for lunch but other than that, he spent the entire time assisting us.We had decided upon the model, features, and options we wanted in a new car before we met him. He found the vehicle and trim that perfectly matched our specification. Then a curve ball. My wife decided she really would rather have a different color. No problem for Kash. He searched in their huge inventory until he found not only another match in the desired color combination but an upgrade to the Limited (top of the line) car with a pot-full of desirable features we didnt even know we wanted. And he found it for the same price. How can you beat that? Easy choice for us. We purchased the car and Kash spent more than an hour with me going through the Entune Premium Audio and multimedia system.Ill just say this. My experience with Kash Zaman could not possibly have been any better. Forget that I purchased the car I wanted, it was just a pleasure to find someone who was so genuinely honest, capable, friendly, a patient. Thats a pretty good specification according to me. He shattered my bias.Since purchasing the car, Kash has called several times just to see if he could help us in any way; never pushy, just wants to continue helping. Exceptional.I will recommend him to any friend I know who might be looking for a car and a good experience finding one. I would give a hearty recommendation of Kash Zaman to you as well.


very professional know what hes doing

5
precy on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

kash is very helpful and help me to choose what kind of vehicle I want very professional he explane to me all the information that I need very good service and I'm willing to come back tosee him again and send my family member to buy a car to hes place,very satisfied..


They worked to get me what I wanted in a car and a deal.

5
Debby on 10/26/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wade worked to find me the car that I wanted and to show me all of the features. Erick was relentless in pursuing the financial terms I wanted, to close the deal. Then they introduced me to Mark, who also did a great job, at helping me understand what was important in my lease and transferring my extended warranty from my old Camry to my new one.


Excellent and easy!

4.8
Ann on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We went to shop for our next vehicle but we went home with a 2017 RAV 4 XLE, wonderful experience!! Joey Stovall was great, not pushy and aggressive, just right!


Super Cool Joey

4.8
AlanA on 10/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

If only he's got a cape on - he'll be Super Salesman. Joey'a very knowledgeable, patient and easy to work with. We went there just to shop and compare models. We didn't feel pressured into purchasing a vehicle. But because of Joey's super cool attitude and kindness we ended up with a 2017. RAV 4. Thanks Joey!


Taylor great! Toyota of Plano... not so great

1.8
David R on 10/25/2016

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

I did months of research on the Tacoma Sport before I bought, yet I was very impressed and humbled with Taylor's product knowledge. He went on to show me in detail all of the new technology in my new 4x4 as well as the new features and upgrades vs my old 07 Tacoma. If I were in the new car business, I would want about 10 "Taylor"s to work for me, I believe that with the product that Toyota sells these days, and a few Taylors demonstrating their high value, that I would be a huge success. In a nutshell, Taylor did his job extremely well.Unfortunately Taylor works for a dealership for which I have an incredibly low opinion. I've owned 5 Toyotas now, and have had more trouble purchasing this 1 truck than purchasing the other 4 combined. I made what is considered a decent purchase on my Tacoma, but I foolishly passed up a really good deal on another Tacoma based on the words of TOYOTA OF PLANO salesmen. Lots of mistakes were made, mostly by the salesmen, and I wound up paying for their mistakes. One person makes me an offer, I seal the deal with a 1000 deposit, a second salesman follows up because the 1st salesman leaves and tells me he will honor the deal One month later the sales manager tells me it cannot be done. At the end of the day, this dealership would not hold itself accountable for the things a dealership representative says Meanwhile, my original deal at the other dealership was lost. IMHO, no one acted illegally, but I feel that they acted unethically. In retrospect, I should have bought the same vehicle elsewhere. I will be submitting complaints to the BBB and Plano chamber of commerce and anyone else who will listen.


Wonderful Service

5
ByronC on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service work was professionally done within the time promised. Very good to have a comfortable wait area where I could catch up on some lap top work.


Exeception Service

5
ruthdaniel on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anwar is an exceptional person, we came in looking for a car and he so seamlessly provided us with exactly what we were looking for, We appreciate all his efforts and would recommend him to our family and friends as well


A day at Plano Toyota

5
Mhhk on 10/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just go to Plano Toyota to see what they have but they were really friendly and they gaved me very nice offer that was irrissitable.The guy done a good job for me , thank you Mo


2017 Toyota Tacoma Purchase

5
cl30 on 10/25/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I used my USAA buying service, this allowed me to pick the truck out and have a certified price certificate on hand. Turns out my price was for a 2016 so, when the 2017 price was higher our sales guy Sean O'Connor understood our frustration and got us to the price we wanted.The truck I purchased was still in the shipping process so every two days, Sean called me with updates on the trucks arrival.Both during the purchase and delivery days, we were slammed with kids activities so we didn't have a lot of time for the dealership. They were great and made the process VERY quick.I Highly recommend Sean O'Connor.


Thank you for Fanatical Customer Service!!

5
Santosh George on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anwar, thank you for taking care of us and treating us like a family, specially providing a car in our tight budget and meeting our expectation !


Max Hassanzadeh is the best sales person to deal with

5
nrafiqui on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Max Hassanzadeh was a very caring, calm, and excellent. I would recommend him for your next car purchase. I did not experience any stress, difficulties, or contradictions when negotiating. I am a very hard person to please, and Max was able to please me and even my family members. I also never write reviews, but this review was worth my time. Because of him, I love my new car!


Great experience!

5
Txaggie on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Moe was great to work with on the purchase of our new Highlander! He helped make the purchase quick and easy. I would highly recommend Toyota of Plano and Moe!


My Matrix Service and Inspection

4.6
umeshmorsu on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I had my 70K+ service for my toyota matrix at this dealership. Overall service agent was knowledgable and explained all the key areas to be addressed and what can be done in future. Though it took little longer than expected, good reception and kept me on same page


Had an easy, quick, amazing experience!

5
brooke81914 on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience buying a certified pre-owned Toyota Rav4 at Toyota Plano! I met Tony Pan- the general sales manager, Stephen Putman- salesman, Ken Johnson- used car sales manager, and Sam Karr- finance manager. They were all wonderful to work with. Stephen went with me on my test drive and was great at explaining all the features of the car to me. He answered all my questions informatively and didn't pressure me or rush me at all. He seemed very experienced and knowledgeable. Ken Johnson kept me updated every step of the way while I was waiting to meet with the finance manager. He was on top of everything going on in the dealership. Lastly, I worked with Sam Karr to work out the financing for the car. He made a detailed and complicated process seem very seamless and easy. He had everything ready to go whenever I walked in, and I just had to review and sign everything. He filed my vehicle registration for me right there and explained my warranty, payment, and all other important information. I would highly recommend this dealership if you're looking for a reliable car and an easy purchase experience.


I would highly recommend

5
Brooke P on 10/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience buying a certified pre-owned Toyota Rav4 at Toyota Plano! I met Tony Pan- the general sales manager, Stephen Putman- salesman, Ken Johnson- used car sales manager, and Sam Karr- finance manager. They were all wonderful to work with. Stephen went with me on my test drive and was great at explaining all the features of the car to me. He answered all my questions informatively and didn't pressure me or rush me at all. He seemed very experienced and knowledgeable. Ken Johnson kept me updated every step of the way while I was waiting to meet with the finance manager. He was on top of everything going on in the dealership. Lastly, I worked with Sam Karr to work out the financing for the car. He made a detailed and complicated process seem very seamless and easy. He had everything ready to go whenever I walked in, and I just had to review and sign everything. He filed my vehicle registration for me right there and explained my warranty, payment, and all other important information. I would highly recommend this dealership if you're looking for a reliable car and an easy purchase experience.


Oil change

4.4
AddieN2010 on 10/22/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I was in and out in an hour. Quick and painless. I have 2 toddlers so I would like the kids area to be cleaner. (A new rug and toys.) What is on there is very dirty. Also, 2 toddler chairs instead of just one. My kids are always fighting over the one chair.


Brian was very helpful, got a better deal than my bank.

5
Ramon on 10/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian had the car ready for the test drive, had answers to all my questions, knew the car's features from seats to engine. Worked out a better deal than my bank, explained the pricing on the car and he made the deal hassle free. Thanks


Phenomenal Service

5
MNikbakht on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Moe Rezaei and Mr. Erick Farahani exceed our exceptions in the car buying experience. Extremely knowledgeable and very professional. Once again, phenomenal service all around from these two gentlemen. Mr. Kal Mian was also helpful and understanding to our needs during this process. We love the vehicle! Very clean and welcoming atmosphere and will definitely recommend this dealership.


Exceptional Service with Dita

4.8
Glenda on 10/20/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had no intent of making a purchase. However, Dita provided such exceptional service and worked so hard to get me a good deal, I couldn't resist.


Toyota of Plano - Service Department

5
Satisfied Toyota Customer on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Outstanding customer service and comfortable waiting area with complimentary coffee, soft drinks and delicious cookies. Service coordinator provided professional and courteous attention to my service needs. I felt welcomed and a part of the Toyota family. Of particular note, I was most impressed with Toyota employees opening doors for me and greeting me with a smile.


worth the wait

4.8
nolagirl on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Two hours for an oil change with an appointment was a bit much. But I was able to get more information to order a part I needed.


Cash Zaman

5
Vin wojcik on 10/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cash Zaman was great. He was very easy to work with and was always available to answer any of my questions with my purchase. Cash was the most courteous and professional car salesman I have ever worked with, he shows a general concern for the well being of the customer that goes above and beyond.


Great Service!

4.7
Natalie Chapman on 10/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I had such an amazing experience! Antonio walked me through all the ins and outs of buying my first car and was so patient and kind. He always treated me with 5-star service and was able to answer any questions that I had throughout the process. I'm so happy with my decision of buying a car with Toyota!


My first car

5
Hikaru on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The best dealers. I've contacted several car dealers since it was my first car. Among all, the dealers Atif and Visar from Toyota of Plano took care of me the best. Not only they explained me everything in details, but they also helped me finding multiple options which best fit me. I sent Atif e-mails during late night, but he replied me back within a few minutes. They were very responsible for me, which led me to purchase my first car successfully. Again, I really appreciate for all the efforts Atif and Visar made for me. I definitely visit here again if I happen to buy another for in the future. Keep it up. I have no doubt in saying that I have another home now which is Toyota of Plano.


Toyota of Plano-Kash Zaman

5
Khaled Ali on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased a Toyota Land Cruiser from Toyota of Plano, dealt with sales person Kash Zaman, he was very helpful in explaining things about different cars, he let me test drive 3 types of cars that I liked, he made my decision easy and helped me throughout the leasing process.


Toyota really knows how to take care of people!

4.8
nataliechapman on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had such an amazing experience! Antonio walked me through all the ins and outs of buying my first car and was so patient and kind. He always treated me with 5-star service and was able to answer any questions that I had throughout the process. I'm so happy with my decision of buying a car with Toyota!


Needless to says

5
Congtang on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recent purchased a new 2016 XLE Rav4 from Toyota of Plano Dealership. This is a second time i'd come back to this location to get a new car which replace the 2002 RAV4 L version for my wife.I would highly recommend this dealership; and the most important is Jay Lee who I was met. He makes me feel reliable and friendly. Thank you for this wonderful experience.


Helpful

4.6
Barbara L on 10/18/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

These guys went above and beyond to find warranty information for me that my own dealer did not represent correctly to me. Thank you Ken M.


Excellent Service Reciew

5
Butch123 on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Plano has an excellent and knowledgeable staff from sales to service with the highest rating possible. My sales representative was the best I ever experienced. My service experience has been so remarkable beyond words. I will always buy a Toyota.


Excellent Salesman, Sal Rodriguez

5
cnfrlp2849 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to state my appreciation to Sal Rodriquez for helping me tremendously with the purchase of a 2013 Lexus CT 200h today. Sal is a true professional and it was a pleasure working with him. He was patient and thorough and answered all questions that I had.


Our Experience in Car Purchase

4.5
HAMEHTA on 10/16/2016

Customer Service: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a wonderful car buying experience with Kash Zaman 2 weeks ago. He was very courteous, knowledgeable, helpful and friendly. He as well as Deepak, were able to answer the tons of questions I had about Costco purchase program, as well as Hybrid cars. My wife and I walked into the dealership later part of the day, yet I did not felt that I was rushed to purchase or through the purchasing process. If I am not mistaken, we were there past midnight and still they were taking our requests to take pictures with our new car (even at that late). Thanks.


Toyota of Plano, New car lease

5
YourChoice on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is a review for Jay Lee.He's been excellent in all aspects,My wife and I are completely satisfied.Thank you very much.


Service Advisor was EXCELLENT!!!

4.8
TJAAMOM on 10/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My service advisor Judy was very professional and courteous. My vehicle was delivered back to me before the timeframe in which I was quoted. Getting my car serviced was far less painful than in the past. I would recommend this dealership and service department!


Friendly, personable and informative...

5
Procurement Professional on 10/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I actually enjoyed the car buying experience. I know, hard to believe but they made it enjoyable. Wayne worked with me for a few days before getting to the dealership and was ready when I arrived. I've been a procurement professional for almost 20 years and have dealt with all kinds of people and businesses. The people at Toyota of Plano (preowned cars) want you to be completely informed and make the best decision possible for YOU. They worked with me on price, trade-in and financing. The entire experience took about 3 1/2 hours (could have been done in half that time but I like to take my time) and their demeanor never changed. I always felt like they were trying to help me find the perfect car. Even the finance experience was good. I laughed and cracked a few jokes with Sam. All around good people. No "sales pressure" at all just the feeling they wanted this to be the best experience I could have buying a car. I'll definitely check with them first, next time I buy a car.


Easy to work with!

4.7
msruiz on 10/14/2016

Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Sama Hawileh was the internet dealer we began our search with. We contacted 4-5 other dealers online and Sama was the only one that survived my questions in a timely manner! When we went in for the test drive, Joey Stovall. took over our experience and was very knowledgeable. He did a great job working with us and made sure he communicated in a timely manner as well. By far, he and Sama created the best possible car buying experience. Thank you both!Marie Ruiz


Excellent service!

5
Eagle on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After many years of buying Fords, I bought my first Toyota from Toyota of Plano in 2011. Because of the quality of service, both before, and more importantly, after the sale, I returned to them for two additional new car purchases. Everyone at this dealership that has assisted me has been friendly, sincere, and didn't come across as high-pressure. They go above and beyond to ensure that my questions were answered and they follow up with what they say they'll do.


Great Experience

5
Happy Customer on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sal Rodriquez really took great care of me. Picked me up at the airport on time and got me through the process quickly so I could get back on the road home. Thanks.


Ask for Ali Bahadori! :)

5
Anna on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always had great experiences with this dealership-- whether it's for service or for a purchase. Everyone is friendly, professional, and welcoming the minute you walk in the door. Just bought two cars from Ali Bahadori. He made it so easy, so effortless, and he was such a pleasure to work with. He made sure we got the best deal possible and was never pushy, aggressive, or rude. He went above and beyond for us and we certainly felt and appreciated his sincerity through and through. When another opportunity to purchase arises, I'll definitely be swinging by Toyota of Plano. Go ask for Ali Bahadori for the best service possible! Highly recommended! 5/5


Perfect experience I with this sale man for the first time

5
Aznboi8 on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience with gentleman was perfect as can be. Why you ask? Well, he knew what he was getting into with my family and it really seem that there wasn't any hassle with the pricing for this car. I would like to say is that this gentleman was the right person to sale this car, and would I buy another car from him again hell yeah I would without any doubts.


Great service

5
Tk777 on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Don't typical do reviews, but they did a great job. Got an oil change. Said it could take an hour - I was out within 45 min. Fair prices, but check for coupons if you get emails from them - then the prices are great and better than anywhere else I've been. They get busy, so you have to make an appointment.


10000 mile service

5
Nikonkid on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Plano did an excellent job with my vehicle today. After the 10,000 mile service, the car was washed and delivered to me within the promised time. You can't beat that kind of service!


10,000 Mile Service

5
Nikonkid on 10/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I got an great deal on my 2015 Toyota Highlander from Kevin Vo. On my 10,000 mile service appointment with Arthur Jacobus at Toyota of Plano, I received great treatment from him and the entire service team. My vehicle was serviced, washed, and returned within the promised time. You can't ask for better service anywhere!


Great Customer Service!

5
zedd2112 on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have a 2002 Tacoma that I bought brand new from another dealership 15 years ago. I have always kept the service on my truck. When I moved to Plano 10 years ago I began using Toyota of Plano for my service needs as my previous dealership was too far of a drive. After noticing a small problem with my truck, I arranged an online appointment which makes getting service on my vehicle very easy! I was able to drop off my truck at a convenient time and carry on with my activities for the day. Pam Jones called me later to explain what was happening with my truck and what the recommendations were to solve my problem. The explained everything very thoroughly and made sure that I knew exactly what had happened to cause my problem. As always i was made to feel as a valued customer at Toyota of Plano. Pam made my experience very convenient and gave me peace of mind about the dependability of my truck!


Excelente experiencia

5
PEN_GI on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recomiendo a Roberto si quieres adquirir tu proximo vehiculo! Explica todo claramente y te ayuda a elegir la mejor opcion segun tus necesidades ! Siempre atento de que todo este de laMejor manera para elCliente!


Smooth

5
veedo101 on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the 1st website and phone communication, Brian was great! BRIAN answered every question, took away from any issues I had. He kept it honest. He warned me no promises, yet he was able to make me comfortable with price and affordability. Very easy to understand my 1st buy. I can't forget about Tony, he also answered all my questions. They even made contact with me after my purchase. Great team at TOYOTA PLANO. THANKS FAMILY.


Good Purchasing Experience

5
JMoore on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Joey Stovall was very responsive to my needs and requests. He took time to provide through answers to my questions and I didn't feel rushed into making a decision.I have purchased 13 new vehicles in the past and have never been able to close a deal to my satisfaction in one afternoon, it has always take two days of negotiation. Good Job Joey!I will recommend Joey and Toyota of Plano to my friends and family who are interested in a vehicle purchase or lease.John


Sama Hawileh was the STAR!

3.8
dmack on 10/11/2016

Customer Service: 4.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

The absolute best part of our experience was Sama Hawileh. She was so personable and very knowledgeable about the vehicles. She was a wiz at setting up my phone to sync with my car and I had to do nothing! I can't speak to sales end as my husband handled that but I'm not sure if the process was as smooth as he would have liked.We originally brought my old Prius in for service and the service department was awesome.


Fantastic customer service from Mr. Thomas Spike Lipscomb!

5
BATiller on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you want a truly exceptional sales associate at Toyota of Plano, please ask for Mr. Thomas Spike Lipscomb. I have now bought my third Toyota and a Ford Explorer from him. He has gone above and beyond exceeding my expectations every time. I met Spike back in 2010 when I bought my new 2011 Toyota Tundra SR5 Crewmax. I absolutely loved my truck but, my family of myself and my two children became a extended family in 2014. I met with Spike again in 2014 to trade in my Tundra and purchased a used 2013 Ford Explorer. As with the first time, he made sure not to exceed my monthly budget and brought a generous offer for my trade in of the Tundra. Recently, I purchased a 2016 Toyota Rav4 from him and received a excellent price for my Explorer which in return gave me a excellent monthly payment that didn't exceed my budget. A week after my purchase of the Rav4, my son and I began looking for him his first car. We found a 2012 Toyota Corolla S at Toyota of Plano. I contacted Spike about 2:30 in the afternoon, he promptly located the vehicle for me and told me it would be ready when I got there to come take it for a test drive. My son and I both took it for a test drive followed by my boyfriend who also took it for a test drive. Spike was very patient with all of us with no pressure to buy after we had spent a few hours reviewing the car to see if it was a match for my son. Later that evening, we closed the deal and my son went home with his first car which is nicely equipped and still has the showroom shine. He is very pleased with his 2012 Corolla. My daughter will be looking for her first Toyota in the near future. She hopes to get a Rav4. Also, my boyfriend is looking for a Tundra. I am very pleased with the many years that Spike has always went above, beyond and far exceeded my expectations. I look forward to the future deals my family and I will make with Spike and Toyota of Plano. Thank you Spike and Toyota of Plano y'all truly know what providing excellent customer service means.


Great Customer Service!

5
Zedd2112 on 10/11/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have a 2002 Tacoma that I bought brand new from another dealership 15 years ago. I have always kept the service on my truck. When I moved to Plano 10 years ago I began using Toyota of Plano for my service needs as my previous dealership was too far of a drive. After noticing a small problem with my truck, I arranged an online appointment which makes getting service on my vehicle very easy! I was able to drop off my truck at a convenient time and carry on with my activities for the day. Pam Jones called me later to explain what was happening with my truck and what the recommendations were to solve my problem. The explained everything very thoroughly and made sure that I knew exactly what had happened to cause my problem. As always i was made to feel as a valued customer at Toyota of Plano. Pam made my experience very convenient and gave me peace of mind about the dependability of my truck!


Plesant Purchase Process

5
JMoore on 10/11/2016

Customer Service: 5.0 Buying Process: 5.0

Joey Stovall was very responsive to my needs and requests. He took time to provide through answers to my questions and I didn't feel rushed into making a decision.I have purchased 13 new vehicles in the past and have never been able to close a deal to my satisfaction in one afternoon, it has always taken two days of negotiation. Good Job Joey!I will recommend Joey and Toyota of Plano to my friends and family who are interested in a vehicle purchase or lease.


Smoothest Car Purchase Ever

5
Justin 5 O on 10/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wayne Brandon was my sales person and he was very honest, friendly and professional. He was very helpful in finding a vehicle that met my needs and budget restraints. Sam Kaar was who I closed with and he was also very professional and friendly. Together, Wayne and Sam made this the smoothest car buying experience that I've ever had. I will not hesitate to use Texas Toyota of Plano for future purchases and will be happy to refer friends and family.


Friendly Experience:

4.6
Sharad on 10/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

The sales person was honest, helpful, friendly. You did great job Forkan Siddique.I'll recommend to everyone who are looking for used or resale cars.


Flawless check-in and work done in less time than estimate.

5
Rneu349 on 10/09/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

The service rep was efficient, the work was done in less time than estimate, car was washed and waiting, and checkout was quick. Also, our purchase experience in 2015 was outstandung.


Salesman Sal Rodriquez

4.8
Roadking5977 on 10/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Best experience I have ever had buying a automobile. Sal was very professional and a good honest man to work with. I made my decision to buy my Tundra from Toyota of Plano, because of the honesty and integrity of this man. Had other trucks to look at elsewhere, but was very happy with the one I got from this dealershipThanks again Sal


Amazing service as always.

5
Ilfhan on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Easy to setup an appointment convenient to me. I was 10 mins late but it wasn't a problem at all. In and out quicker than I was told. A big thank you for such great service.


Toyota of Plano Thank you Jay Lee Thank you

5
Han Jang on 10/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I visited many places but couldn't find right deals. So i googled it ......and googled it... and found Mr. Lee I read all of his positive reviews and good customer services, so i gave him a call and told him what i was looking for. When we arrived he politely welcomed us and took us immediately to the vehicle that we were interested in. He gave us great presentation of vehicle explained all of the features of the car. After the test drive he gave us best offers and price that beats other dealers. we signed all the paper work and now i'm driving beautiful 2017 Toyota Rav4. I really appreciate all of his positive reviews from his customers. Now i am one of his customer and writing positive review with smile on my face ^^.Thank You Mr. Lee


Jay Lee is awesome!

5
Stacey on 10/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I just moved to Dallas from Chicago and needed a second car. We shopped at a couple place, both online and in person, looked at different makes and models, even test drove at another dealership. None of them provide the level of service, expertise and professionalism Jay Lee at Toyota Plano did. We got there at 7pm on a weekday, and was immediately greeted by Jay. We were looking at a hybrid version of the model we were considering and Jay explained to us how to evaluate the cost benefits of a hybrid. I was amazed by his candidness vs just trying to close a deal quickly. He stayed late, let us test drive multiple trims of cars, and yet never rushed us to buy. When we eventually did, he was the lone who pointed out a miniature scrape on the back bumper (which no one would have noticed) and of course promptly scheduled us to have it repaired. Just an honest sales professional that you unfortunately don't see often in the industry. Highly recommend this dealership and Jay Lee in particular!


Kash Zaman-Worst Seller!!!

1
Omar on 10/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I came into this dealership looking to buy a new Toyota Camry & toyota van for my family! I got greeted by Kash Zaman, he came at me very aggressively & with a bad attitude. I felt like he was having a bad day so i requested a different person to help me out but no one was available. He was really impolite with alot of negative attitude. He had no knowledge of any cars in the dealership. He told me, "I just want to sell a car, if your not going to buy anything dont waste my time & leave." I came to the dealership with my family & he insulted me in front of everyone! I was very disrespected & I will get in contact with the management & corporate to report this! Just heads up if anyone wants to buy a car from this dealership I would NOT recommend getting it from Kash Zaman. He doesn't care about the customers needs all he wants to do his sell so he can get a profit! He is very disrespectful & I am very disappointed in this service! Was not expecting this at all!


Excellent customer service at Toyota of Plano!

5
B.Tiller on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of Plano provides excellent customer service! Thomas "Spike" Lipscomb, Atif Ikram, and Visar Visoka went above and beyond meeting my expectations from start to finish. They were prompt about answering my questions and addressing any concerns that I had. Also, I got a fair price on my trade in and they made sure I got into the Rav4 I wanted without exceeding my monthly budget. There were no surprises in the finance department everything was exactly what the 3 salesmen and I had discussed previously. Before, I left they set up Bluetooth and installed the scout navigation for me. After my purchase, all 3 and Tony Pan have been great to follow up with me about the Rav4 and if I have any questions or need anything they're only a phone call away. I have certainly found my new home with Toyota of Plano and look forward to doing future business with them. Thank you Toyota of Plano!


Make sure you make an appointment!

1.7
B Morrison on 10/05/2016

Customer Service: 1.0 Friendliness: 2.0 Overall Experience: 2.0

So, I dropped off my car at 8:55 in the morning and had to run to a meeting. It was my second time there, and they said they wouldn't take my car because I didn't make an appointment.... No exceptions... I left my car there all day because I was in my meeting all day, and secretly hoped that they would work my car in, since I was a potential brand new customer. No such luck. Obviously they seem too busy to need my business, and honestly, I am NOT under warranty anyway, so I don't see the point of going back there. Thanks for going the extra mile to earn a new customer Toyota of Plano.


"Awesome experience!Best vehicle purchase experience!" -Rav4

5
HAN JANG on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I visited many places but couldn't find right deals. So i googled it ......and googled it... and found Mr. Lee I read all of his positive reviews and good customer services, so i gave him a call and told him what i was looking for. When we arrived he politely welcomed us and took us immediately to the vehicle that we were interested in. He gave us great presentation of vehicle explained all of the features of the car. After the test drive he gave us best offers and price that beats other dealers. we signed all the paper work and now i'm driving beautiful 2017 Toyota Rav4. I really appreciate all of his positive reviews from his customers. Now i am one of his customer and writing positive review with smile on my face ^^.Thank You Mr. Lee


Jay is awesome!

5
Stacey on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I just moved to Dallas from Chicago and needed a second car. We shopped at a couple place, both online and in person, looked at different makes and models, even test drove at another dealership. None of them provide the level of service, expertise and professionalism Jay Lee at Toyota Plano did. We got there at 7pm on a weekday, and was immediately greeted by Jay. We were looking at a hybrid version of the model we were considering and Jay explained to us how to evaluate the cost benefits of a hybrid. I was amazed by his candidness vs just trying to close a deal quickly. He stayed late, let us test drive multiple trims of cars, and yet never rushed us to buy. When we eventually did, he was the one who pointed out a miniature scrape on the back bumper (which no one would have noticed) and of course promptly scheduled us to have it repaired. Just an honest sales professional that you unfortunately don't see often in the industry. Highly recommend this dealership and Jay Lee in particular!


Exceptional customer service at Toyota of Plano

5
BTiller on 10/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Toyota of Plano provides excellent customer service! Thomas "Spike" Lipscomb, Atif Ikram, and Visar Visoka went above and beyond meeting my expectations from start to finish. They were prompt about answering my questions and addressing any concerns that I had. Also, I got a fair price on my trade in and they made sure I got into the Rav4 I wanted without exceeding my monthly budget. There were no surprises in the finance department everything was exactly what the 3 salesmen and I had discussed previously. Before, I left they set up Bluetooth and installed the scout navigation for me. After my purchase, all 3 and Tony Pan have been great to follow up with me about the Rav4 and if I have any questions or need anything they're only a phone call away. I have certainly found my new home with Toyota of Plano and look forward to doing future business with them. Thank you Toyota of Plano!


Great day at Toyota of Plano!

5
ljh on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Toyota of Plano. Mustafa Al-Far was kind, considerate and sold me the the car I wanted in short order. It was a fun day and I am thankful that I went there first and know that I left there happy!


Great day at Toyota of Plano!

5
ljh on 10/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had a great experience at Toyota of Plano. Mustafa Al-Far was kind, considerate and sold me the the car I wanted in short order. It was a fun day and I am thankful that I went there first and know that I left there happy!


Great experince

5
Tstro1985 on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Toyota of plano was reasonable and easy to deal with. The whole process of buying a truck took less that 2 hours. I highly recommend them.


Excellent experience.

5
Satisfied Customer on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We met with Jacoub after finding the truck we wanted online. He made the purchasing process easy and I felt at ease with him. I would definitely recommend him as a sales person,


Very kind, quick and experienced

5
yang on 10/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was my first time to buy a new car, so I had no idea about it. Jay kindly explained everything to me and offered me a good deal which was later proven by my friends who recently purchased the same model. We urgently had to purchase it on Saturday and it took only ~1 hour to drive my new Camry SE out of the dealer shop, thanks to his quick process and arrangement (the finance guy was also very efficient.) I really appreciate his hard work on my new car!


Excellent Buying and Service Experience

5
JohnS. on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sunny was very good to work with in buying a car.The service process was fast and painless. I would definitely bring my car back for oil changes.


Very satisfying..

5
Harry's car on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Service as timely and very pleasing. Service adviser was prompt and helpful service area was clean .Taillight was replaced under warranty. Tires rotated the proper way


Knowledgable salesmen, Professional Atmosphere

5
Patrick27 on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been searching for a good used Toyota pickup truck for about a month, and this search ended at the Toyota of Plano. The selection of used Toyota vehicles is unparalleled, and the salesmen that I had the pleasure of interacting with were both astute and personable. There is no comparison to other dealerships (Vandergriff, Cooley, carmax, to name a few I visited) when looking at the experience level of the employees and efficiency the transaction.


Tire pressure problems with my 2011 Avalon

5
kofc26 on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After adding air to the four tires on the car, the tire pressure warning light still didn't go out. I decided to take the car to Toyota Service for assistance. After doing a thorough check of all five tires, they determined that the problem was low pressure in the spare tire. I was not aware that the spare had a sensor. The Toyota Service personnel did a thorough check of all tires, corrected my problem, and had me back on the road in a timely manner. And they even washed my car. Well done!


replacing of my car battery went fine.

4.6
Colleen D. Murray on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

While this particular dealership is the most run-down and tired Toyota dealership I have ever been in, I know that is going to change soon. The service is always fine, but I really loathe the waiting area.


Helpful service rep

5
Ruth B. on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Arthur Jacobus was my service representative and he was very helpful and caring. There was a problem with my car that was going to take awhile, so he helped me with a rental. Gave me a great price on the parts and service. I will ask for him on my next visit. From service, rental car and checkout, it was the best experience I've had with this dealership.


RAV4 XLE with Kash Zaman

5
Farah on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful car buying experience with Kash Zaman yesterday. He was very courteous and friendly and extremely helpful in answering the tons of questions I had. He was very good about returning all my phone calls as well. He was knowledgeable about the car and made us very comfortable for the 5hrs we were there. We walked out with a 2017 RAV4 and are content with our purchase.


Great Experance

5
Jimmie Lee on 09/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I just purchased a new Highlander from Sama at Toyota of Plano. Sama made the experience a total pleasure. She was knowledgable, professional and made the process as painless as possible. We would highly recommend you ask for Sama and Francisco the next time you are in the market for a new or used Toyota. NJimmie and Beverly LeeMcKinney, Texas


Top of the List

4.8
mbyndon on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have driven Toyota's for over 20 years and have been visiting your dealership since 2006. The service is always top notch, friendly staff and my issues are resolved the first time. I drive past several dealerships because I know I will be treated like family at yours. I am proud to drive a Toyota and to be one of your customers.


Exelente

5
Omar Mtz on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Exelente service friendly people. I'm very pleased with how they made the prosses of buying a car so much easier and fast I highly recommend it


Honest and good dealer

5
undatcer on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They did the right thing by me! I could not tell how my wheel studs got screwed up and they had every right to say it was someone else and not them. They took care of it anyway, because they said they could not prove it was not them! VERY few places are this honest and this good. I will always bring my Toyota's to Toyota of Plano!


No matter how you're paying, you must sign credit app to buy

2
N Phillips on 09/28/2016

Overall Experience: 2.0

PSA EVEN IF YOU ARE PAYING WITH A BANK/CASHIERS CHECK, TOYOTA OF PLANO WILL NOT SELL YOU A CAR UNLESS YOU LET THEM RUN YOUR CREDIT (POSSIBLY LOWERING YOUR CREDIT SCORE) COMPANY POLICY PER SALES MANAGER (SHANE?)First of all, my sales rep, Forkan Siddique, was excellent. He helped me over the course of a few days and handled everything professionally. Decided on a vehicle, got a check from my bank, and presented it to Forkan. They needed a copy of my drivers' license and insurance which I provided. They needed more info so I had to fill out a form.Turns out the form was a Toyota branded Credit Application. I filled out my name, address, and phone number. They wanted me to provide SSN and sign the app. I declined to provide my SSN and sign the Toyota Credit application.Management came over said everything was all set but I needed to sign the credit app. I was informed that company policy requires a signed credit application to purchase a car at Toyota of Plano - even if I have my own payment method. I again declined since I had already provided them payment. Manager stated he could not sell me the car. Since we could not complete the sale, I asked for the check back, thanked Forkan for all his help, and left the dealership.No problems with employees - just a problem with stated "company policy" that cost them a sale


Excellent service

5
Sarah on 09/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We bought a Ford Flex for me and had such a good experience with Sunny helping us that we bought a Jeep Patriot for my husband two days later. Such great service.


Amazing

5
Esther916 on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ali Bahadori was amazing, I came in for service and he approached me and spoke to me and I ended up buying a new car so that's the kind of salesman's you want to have I give him five stars


Toyota of Plano Excellent Service and Experience!

5
corolla on 09/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Glad to share my excellent service and experience at Toyota of Plano. From the phone call to arrange for service to leaving with a nicely washed car everything from A to Z was first class and top notch!


Wounderful experience buying a Toyota Tacoma

5
educob on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall I had an amazing experience at Toyota of Plano buying a Toyota Tacoma. Since the beginning of engaging with the Toyota of Plano personnel (via website chat), all the information provided to me by Sama Hawileh to make an informed decision on the Toyota Tacoma was right to the point I was needing it; switching from driving a BMW to a truck was a big change for me, but all the sales team (Sama Hawileh and Carlos Lazo) as well as finance manager (Francisco Perez) at Toyota of Plano made this experience very smooth for me. They are all very knowledgeable of the Toyota products and that was a BIG difference compared with other dealerships I contacted to assist me with my purchase.Many thanks to Sama, Carlos and Francisco for their GREAT service provided to me, which made my purchasing experience very smooth... I strongly recommend Toyota of Plano to anyone looking for an amazing experience and professional service with buying a Toyota vehicle.


very good experience as a first time buyer

4.8
Mohammed Saad Ather on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Yuvi helped me out by showing every possible model he had for the Camry 2017 and made sure I was satisfied. This was the first time for me so I am really happy with my experience


Met all my expectations

5
My Toyota Visits on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I love coming here. From the moment I pull up, I'm greeted and my reason for visit is addressed immediately. Once I'm notified my vehicle is ready, I'm escorted to the counter to take care of the bill. By the time I'm done paying, my newly washed vehicle is waiting for me.


customer service

5
The fox on 09/26/2016

Overall Experience: 5.0

This experience was very professional, customer driven, and trustworthy!! He assured timely service; he made me feel as if he truly cared how he performed his duties!


$46,986

Mileage: 10384

Color: Gray

Transmission: 8-speed Automatic

Body Style: SUV

City: Dallas, TX

Engine Type: 3.5L V-Shaped 2GR-FKS

$46,300

Mileage: 9754

Color: Silver

Transmission: 8-speed Automatic

Body Style: SUV

City: Dallas, TX

Engine Type: 3.5L V-Shaped 2GR-FKS

$22,487

Mileage: 104526

Color: Blue

Transmission: Automatic

Body Style: Minivan

City: Richardson, TX

Engine Type: 3.6L V6 24V MPFI DOHC

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