Toyota of Newnan

Exemplary Professionalism

My husband and I drove out of this dealership with a new 2016 Toyota Camry XLE because of Chris Kenner who was not your typical high pressured car salesman. He listened to what we were looking for and how much we wanted to pay for a Camry. He was extremely patient, sensitive, attentive and professional in answering ALL of our questions. We had not bought a new vehicle in 10 years. We were able to trade-in our 2005 Toyota XLE 6 without any haggling or drama. He was fair and open in negotiating our purchase. We will highly recommend and refer our friends, relatives and strangers to Chris because he can be trusted evidenced by how he treated us. We have bought many vehicles in the past, but have never met anyone like Chris. Great job Chris!!! Bill, the Finance person was personable, patient and thorough. His sense of humor was timely as he handled all of the paperwork with ease. By the way, the Service Department is very good. It serviced our old Camry for thousands of miles. We expect the same excellent service with our new Camry.

Poor service from the Service Dept

I scheduled an oil change service with this dealership. My appoint time was 11:30 4/7/2016.I arrived at 11:20.Check in was as always easy and professional.At 1:50, I asked the ladies at service checkout if there was any chance of getting my car back today.They checked and told me the car was being taken off the lift when they went back and checked. The car was put in the parking lot, and the technician dropped off the key fob at the service desk pretty quick after my inquiry.Then I found out the service writer had to do her paperwork, so another delay.The service dept. ladies were pleasant as they apologized for the delay, saying they were under staffed.I walked out of the service department at 2:20. Not at all impressed with the Toyota of Newnan Service Dept.When I got home and reviewed the invoice, I noticed the phone number was incorrect as was my email address. Maybe everyone's contact information is wrong ?If the Service dept. knew they were understaffed, why weren't the service reps who check you in tell the customer about the strong possibility of a delay so the customer has the option to reschedule? I would have gladly given up the 20 minutes or so I had invested to drive to the dealership to reschedule when the staff was adequate to handle the work load.Several other customers were in the same situation I was in. They were at least as irritated as I was/am.Very poor service today.

Friendly, helpful and attentive sales service

Erwin Wilson was especially helpful, attentive and friendly. There were four cars involved in the deal (two purchases of 2015 Corollas) and so much paperwork. He was very busy getting everything taken care of with some assistance from Justin D. Stephens, Sales Manager, and Emily Mausser, Customer and Community Relations (she was especially helpful.) The dealership owner was pleasant - if firm on pricing. We have had no negative issues with the two cars.

Awesome customer service!

I have bought a lot of car's mainly from luxury dealerships but I have to say this is the best customer service I experienced. Muhammad Kahn did a great job showing me vehicles that met my needs. Craig Jones the sales manager made sure we got a killer deal and low interest rates. Both of them did a great job to follow up after I left and made sure I picked up my car that night. I will definitely be recommending this dealership to my friends.

Awesome service

I was in need of a new car and Chris Kenner did an awesome job in answering all my questions and concerns. Bill Dixon was also very helpful.

110% Satisfied

I must have talked to or been to at least 20 dealerships in the past 3 months and Muhammad Khan at Newnan Toyota was the absolute best. he brings something totally different to the car buying experience that no one else anywhere has to offer, Himself! His personality, enthusiasm and the fact that he actually cares that you find the right car for you, make the car buying experience something truly personal. Here is a man who actually loves his job and takes pride in what he does. We will be buying all of our cars from him.Best of luck man!

Amazing car-buying experience!!

I had a really great car-buying experience here. It was my first time buying a brand-new car; Muhammad, the salesman, was extremely patient, and helpful. He explained the process clearly, and did not push me at all to make a hasty decision. I test drove three different cars, so he gave me the payment options for all the three of them, and allowed me to pick the one that best suited me. I would definitely recommend Toyota of Newnan, and Muhammad Khan specifically, to everyone!

Really great car-buying experience

I had a really great car-buying experience here. It was my first time buying a brand-new car; Muhammad, the salesman, was extremely patient, and helpful. He explained the process clearly, and did not push me at all to make a hasty decision. I test drove three different cars, so he gave me the payment options for all the three of them, and allowed me to pick the one that best suited me. I would definitely recommend Toyota of Newnan, and Muhammad Khan specifically, to everyone!

Burned by Toyota of Newnan

My wife used Toyota of Newnan's shuttle service to go to a local retail store while her vehicle was being serviced. The shuttle driver forgot to pick up my wife. My wife had to walk back to the dealership. She had major surgery about 2 months prior so the walking that she had to do caused significant physical pain. We purchased a new car and spent quite a bit in their service dept. over the years. We will no longer spend our money at Toyota of Newnan. This dealership is flanked by multiple competitors in sales and service. You should avoid this dealership and take your business elsewhere.

Great dealership, excellent buying experience!

Great experience buying my car from Muhammed, Salesman, and Greg, Sales Manager. This is the 2nd car I have bought from them. Customer service was excellent and I was very pleased with everything from negotiations to drive out. From my experience with my previous car, the service department is also very good. Great dealership!

Bought a Tundra from Toyota of Newnan

Was unhappy with my vehicle. So stressed trying to deal with so many dealerships. I got recommended Toyota of Newnan by a couple of friends and my former employer. Wow. Incredibly nice salesmen and finance employees. Never once were they pushy or aggravating like so many dealerships. They worked with my budget, gave incentives to buy, were patient when I was indecisive and stubborn. Muhammad, Greg Faison, and the entire team were absolutely outstanding. The service was THAT good. I can't say enough about them. I know where my family is doing all car shopping from now on. Keep it up Toyota of Newnan..you guys are raising the bar! -Happy customer from Carrollton.

Bought a used Car.

Bought it in June 2015. I had told the salesman that I had a bad experience with the used car that I traded in and he assured me that the car had been checked out and even the cabin filter had been changed. After a week or so, I started looking at the filters and guess what the cabin filter was filthy. I changed it myself along with the engine air filter. Then last week the water pump went out so I took it to Toyota of McDonough and on the way check engine light came on. They replaced the water pump and found a rats nest on the engine and it had chewed through the wires to the knock sensor. They want $700.00 to repair. The car has been driven daily so I can't believe that a rat did this with the eng. running, but they refused to take any responsibility for this. It was probably done on their lot. I would not buy a bicycle from this place.

Just do the right thing....

Disappointed by the lack of customer service displayed. It's not only wrong but a total inconvenience to have me spend 6+ hours so you can redo what your service team should have repaired correctly the first time. You should have done the right thing & let Autonation Mall of GA repair. Beyond annoyed!

Weeks of waiting for calls back from sales people

My first impression was fine with Newnan but after I put a deposit on a vehicle that they would have to have brought in so I could buy it, things went downhill fast. The salesman never called to let me know the status for 2 days. When I finally got a hold of him he said that the car had sold at the other dealer so they were looking for something similar that they could bring in. After a week I went to the dealer to see about just dropping the deal since they had not called me. A different salesman then said, "I don't know what the problem was with the last car, but I can get this car for you today" so I then waited around for another phone call that never came. I ended up buying a car from the Union City dealer since they actually found the car I was looking for and kept in touch with me throughout the process. I finally got an email from the salesman just this week, they still did no have the car but were working on it. I told him never mind I bought a car at Union City. Maybe if I had just bought what they had on the lot my experience would have been different, but it shouldn't have been this way. I do not recommend this dealer to anyone.

Best first car buying experience!!

Everyone I encountered was extremely nice and bent over backwards to make sure I got everything I wanted and all my questions answered. I would recommend this dealership to anyone in the market for a new car. I'm loving my new corolla!!!

Excellent Team, Great Deals, and Reputable Brand

I have never written a review for anyone in my life, but I am so impressed by everyone in Toyota of Newnan that I take my time to leave review for them. I bought a brand new Toyota Camry SE on June 4, 2015. During my car hunt, I went to different dealerships (Kia of Union City, Nalley Honda of Union City, Toyota of Union City, Hyundai of Newnan , Ford and GMC dealers), and experienced speaking to different salesperson. I was already harassed by the sales manager at Hyundai of Newnan which is close to Toyota of Newnan, and I thought I would go through the same experience in Toyota of Newnan, but I was wrong. My sales person, Ruben, and sales manager, Greg, were very professional, kind, and patient and they gave me the best deal. These people are wonderful, and will make your vehicle purchase experience very hassle free, and enjoyable. I highly recommend Toyota of Newnan to everyone.

Excellent, and ProfessionalTeam, Great Deals

These guys are excellent. I felt so special when I bought my vehicle from them, especially after the experience of being harassed by the Hyundai sales manager in Newnan. My salesperson was Ruben, and my sales manager was Greg. These guys deserve a 20 stars if there was one out there. I know that buying a new vehicle is an important decision that you make in your life, but double or even triple the excitement by going to Toyota of Newnan. They will treat you in a way that you always feel very special. I have never wrote a review for anyone ever in my life, but I took the time to recognize these guys for other consumers. I am writing this review not only based on my experience of purchasing my vehicle from Toyota of Newnan, but also based on the comparison that I did with other dealerships out in Georgia. I highly recommend them to everyone.

consistency

I didn't have an appointment for my oil change this morning. I was told that I would have to come back because they were only servicing appointments today. The lady in line behind me wasn't told that she was told it would be longer waiting time. Make sure you are telling all of your customers the same thing. You white lady, one middle aged black lady. Guest which was told she would have to come back.

Bought a used truck.

If I could have Negative stars this place would get them. I bought a used truck from these guys. A month after I bought it... It broke down hard. $8000 and 6 months later my truck is finally running again. Talked to the owner Walt and he told my "Sorry, you bought it as is" This Place screwed me.

Thoroughly Satisfied Customer

Kenny Winters was very friendly and courteous. My repair was completed quickly and accurately.

Canadian Car

Warm & friendly Ken noted right away a problem with the system about the warranty and researched while the car was being serviced. Got as many answers as he could right away and left me with his card and a number for Toyota with a promise to follow up.

Cookies and coffee are not bad either

Called for an appointment for my 10k check up, oil change etc. Very helpful in getting a time to get it taken care of. When I arrived the service writer greeted me very warmly as I explained that I have a special needs daughter at home with a neighbor sitter while I had the service done. I explained to the service writer that my daughter just got out of the hospital after 17 days and if she could put a rush on the service. I could not have been more pleased with her respond as she said she would do all in her power to get the service done ASAP in which she did. WOW what service with a smile along with extra work (check alignment as the auto was drifting a bit) and done to my perfection. Very pleased with all aspects of this dealership as they all say hello no matter if you are buying, looking or having service done as they all perform like professionals. Thank you very much for your care and concerns of your customers. Jerry Corda 2014 highlander owner.

Great experience at Toyota of Newnan.

Great experience. I highly recommend Brian to assist with your purchase.

Service Above and Beyond

Staff is caring and personable to my family. We used the shuttle service and they were efficient and timely. Would recommend buying from Toyota of Newnan because they aim for quality and taking care of all your car needs.

GREAT SERVICE!

From beginning to end, this was an unexpectedly delightful experience. They definitely aim to make this (usually dreaded but necessary) chore as pleasant as possible. Meet you when you drive up and escort you in to an office area to discuss reason for visit, escort you to waiting area with comfortable seating, with wi-fi, coffee and tea service, even cookies! Then they update you on progress of procedure and provide Bill with any follow up. This is my first toyota and this will be my forever Toyota dealership.

purchase at toyota of newnan

This is our second purchase from Toyota of Newnan. Mr. Lewis (salesman) had patience and he was willing to follow up to make sure that the purchase was acceptable. Mr. Lewis did not push or pressure us to make a purchase, but let adult children decide on their automobile. They are extremely excited and pleased with their experience at Toyota of Newnan. Thanks to Bo and Mr. Lewis for the time spent with us.

A Great Experience

This Dealership was not the first one I went to, and it was on a day of challenging weather. The other dealerships did not even come out to great me. So I then went to Toyota of Newnan and I walked around yet again and as I got close to the dealership Bobby Came out to great me. He game a very warm welcome and the whole time talking with him he was extremely helpful and genuine. Not once did I feel I was being closed. My case was challenging, but with great determination to help me, Bobby, and the and the amazing staff there went out of there way to help me. The owner of the dealership also went out of his way to make sure I got the help I needed. I am so grateful and thankful that I chose to cross the street and go to Toyota of Newnan. I highly recommend going there if you are serious about shopping for a new vehicle. God bless you guys!!!

Excellent Service

Very good Service, the cashiers that attend are very professionals and excellent treatment =).

Great Service. Great staff

Service was completed fast and staff was great. I have had no other dealer do my service since 2010. When I bought this van

Best experience when purchasing a vehicle

I would highly recommend Marty Griffin from Toyota of Newnan as the salesman to use when purchasing a vehicle. He gave me the best deal he could from the onset. No other dealer could match his price! He provided education regarding Bluetooth Apps that another Toyota dealership did not provide to us in Alabama. I also have to thank Bill Dixon in the financing department for his professionalism and courtesy. He gave us time to discuss our needs so we could make the best decision possible.

OUTSTANDING Customer Service

My 2014 Toyota Highlander was due for its routine oil change and tire rotation, etc. On Saturday, 1/31/15, I informed Eric Bryant, the Assistant Service Manager, that I was doing some volunteer work at my Church and could not be late. It was 11:05 am, and I had to leave the dealership no later than 12:05 pm. My vehicle was ready way ahead of time, and I confirmed that the maintenance was actually performed!! It's well worth the drive to Newnan to receive outstanding customer service, especially if you are a female!! :-)

Great dealer

Great people and service. Bought a car from them last year and felt so good about the process that we went back to buy one for my wife. Service exceptional too!

We will always purchase from Toyota of Newnan

Walt's sales and service people are great. We have purchased two cars from Walt and will always come here for new or used car purchases.

Why did I wait so long to buy a new car?

Because buying a car is brutal! First, do all the research. Find a reputable place to buy it and one that won't make it painful. I listened to a friend and am I glad. Nothing but friendliness, attention, responsive action, and help with getting just the model/color/interior I wanted. And having been for my first "maintenance " check, I can say that is a breeze too. Don't hesitate....go there & ask for Bill Lewis. If you're lucky, he can make even buying a car FUN!

Great Experience!

Just purchased a 2015 Toyota Tacoma 4-door. My salesman was very informative and knew what he was talking about. I did not feel pressured or swayed to a different vehicle. I would definitely recommend this dealership to anyone!

Great Service

Gary & Brandon were great. Vu is the absolute best financial guy I have ever worked with. I will follow him wherever he goes- I hope he stays with Toyota!

by Sandra a satisfied customer

Although I only deal with the Service Department, I have been satisfied every time I've used them for my personal car needs. Scott is very easy to work with and polite. I have had no problems with the minor things I've had done.

Customer Service

We purchased a 2014 Avalon in January 2014. The entire process could not have been better; Marty Griffin was excellent, thorough and courteous.. We have had this vehicle serviced twice since the purchase. Again, it was excellent; Kenny Winters could not have provided better service.

Great staff!

The Service Department is excellent. Eric is always efficient with the paperwork but takes the time to explain in detail the current condition of my Camry Hybrid. I am very satisfied and would not hesitate to purchase another car from Newnan Toyota or recommend them to friends and neighbors,

Customer Service - New Car Purchase

This was not my first Camry purchase, but the first one I bought from Toyota of Newnan. I was pleased with each step of the process. Thank you.

Excellent Experience

Great experience with Abe and Erwin. Also, the owner was available and made the right calls. On the whole, I fully recommend this dealership since they are able to manage the right balance between customer service and profit making.

Awesome customer service !!

Toyota of Newnan is awesome!! Such a great buying experience. Tom was our salesman and was very helpful and answered all of our questions we had. I can't say enough good things about the floor manager, Greg Faison. They were both making sure we were taken care of. This was the best car buying experience!! I will go back and buy from them again ! Even the finance manager, Vu, was very helpful. You will not be disappointed if you go to Toyota of Newnan! They made the entire buying experience great.

2015 Toyota Highlander

Bought my first ever Toyota from Toyota of Newnan and I am well satisfied with the service and hospitality that I received from my salesman, Chris Kenner, the finance office, and the dealership in general. When we spoke on the phone about the vehicle I wanted, Chris got to work and found the vehicle for me all in my allotted time frame. I received a fair deal on my trade and the new vehicle I purchased so I would highly recommend them to anyone...very easy experience and I am a very satisfied customer. Salesman went over every detail of my new vehicle before I left to ensure I knew all about it's features...very helpful since it was my first time purchasing a SUV. Thanks Chris for your help...you rock!

Great Service

Great customer service, Scott is the best.....They get you in and out of there and are very knowledgeable.

Great costumer service

Thank you Alex, the best costumer service representative

Excellent Experience

Toyota of Newnan gave us the best car buying experience ever. We were especially pleased and impressed with our salesperson, Marty Griffin. The entire dealership treats customers or potential customers with courtesy, and a warm welcome. A consumer driven environment!!! Wonderful

Great Dealership

Outstanding dealership. Since 2012 I bought two Tacoma trucks and a very close friend bought a Corolla. Marty Griffin was an outstanding salesman who went out of his way to ensure our satisfaction. Service on the trucks has been excellent. The Corolla has not been due for service yet.

Awesome dealership

I just purchased my third car from this dealership since I arrived in Georgia in 2004. They are fantastic in all departments. Greg Faison goes out of his way to make sure I am taken care of. The salesmen are all friendly & very professional. I have never felt rushed or pressured. They get everything done within an hour or so. They take the time to find me exactly what I want. I won't ever deal with anyone else.

Great service

We would like to thank our Salesman Brian Phillips and Vu Nguyen for a great experience with buying our new car.

Committed to make you happy,

My salesman Craig Hill was great!!! He did everything he could do to get us what we wanted and it wasnt easy lol. He hung in there and mad us happy. Thanks Craig!!! Everyone was professional and very nice I would definitely use them again.

Pu chased a 2014 Camry

The sales staff (Chris) was very attentive and the purchase process went very well.

Great Customer Service

I highly recommend this dealership. Having dealt with three other Toyota dealers that kept giving me the run around, I found it a breeze to purchase my car from Toyota of Newnan. Very professional, friendly and helpful. Got the car I wanted at the price I wanted.

Great deal in very short time.

I went through Consumer Reports and got a great deal. Chris Kenner listened to, and answered, all my questions and assured me that he could find a new Camry with all the options I requested within my price range. In less than a few minutes on the phone, he found a car at another dealership. He delivered it a few days later and I love it! It couldn't have been a simpler process. I would recommend Chris and Toyota of Newnan without hesitation.

Best Dealership Services

I highly recommend Ken Winters as my service rep. He makes sure I get the correct service at the right time and at the best prices. I will take my 2003 Siena and 2008 Camry nowhere else for their servicing.

Awesome buying experience

Wade and the Newnan team were exceptional in this process. They listened to what we were looking for and offered options that were exactly as we wanted. We drove away very pleased with the vehicle we chose and will certainly return there for service and other vehicle needs should they arise.

Toyota RAV4

Just bought a 2014 Rav 4 from them. Everyone was very polite and helpful. We got the price we wanted with the low financing we required. No complaints.

Service department is the best! Very professional!

I've been using the dealer for many years (more than 7) for service and to buy vehicles (bought 3) from. They have the cleanest shop of any dealer I've ever used, hands down!! The personnel in service, sales, and parts are very knowledgeable and professional! Highly recommend them to anyone with a Toyota for service and sales.

These folks are great!

They are always easy to deal with. Their prices are fair, even in the service department. They go the extra mile to take care of the customer.

Highly recommend - Friendly and professional staff

I recently purchased a used SUV from Toyota of Newnan. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle or even to just shop cars. I went in with the intentions of pricing my options to trade in my car for an SUV. Lucas provided me with friendly, professional, helpful and genuine service and I left happily with a 2013 SUV! They have an excellent selection to choose from. Lucas was extremely helpful with assisting me find a perfect match for what I was looking for! It was such a hassle free experience and I enjoyed every minuet of it! I appreciate his sincerity more than anything! Thank you to the team at Toyota of Newnan - I recommend this dealership to anyone and everyone!

Genuine, friendly and helpful

I highly recommend this dealership! Lucas, along with every other employee we encountered during our visit, was extremely helpful, friendly, professional and sincere! They assisted with trading in my car for a SUV. The selection at Toyota of Newnan was excellent - I left happily with a 2013 SUV! Thanks Lucas and team at Toyota of Newnan!

It is a pleasure buying and getting service here.

From purchase to regular service needs, Toyota of Newnan has provided excellent service and follow-up. The salesman provided information, options and all the help I required. He followed up on contract agreements and saw to it all parts of the agreement were met. The service department has also been very efficient and helpful on routine matters. I plan to make all future purchases at this same dealership!

Super Service

Marty Griffin took care of me right away. A couple of emails and I walked in and walked out with a 2014 Toyota Corolla for my daughter. It really was no hassle cause I hate to wait.

Great car buying experience, but the wait...

My pregnant wife and two children recently purchased a vehicle hear, and could not be happier. We negotiated to the price we wanted for the vehicle and even negotiated the price for the warranty. This process was fairly easy. We test drove, negotiated with the salesman, and signed all the papers in approximately one and half hours - two hours. Myself and my family were under the impression that the vehicle was going to be cleaned, checked, and ready to go during this time. Boy were we wrong! We waited an additional two plus hours for the vehicle. The total time spent at the dealership was over four hours!! While we were and still are very happy with our purchase, I can not give a five star review based on the waiting part of the sale.

Excellent Service

I had my car service for the first time at Toyota of Newnan. I had excellent service and I was very pleased the way everything went. They have a shuttle service which is a wonderful idea. My mind was at ease being there and I knew I was being well taken care of. I will be coming back. Beth Blair

Customer service .

best customer service of any Toyota dealer in metro Atlanta .

Excellent service in a timely amnner!

I made an appointment for preventive maintenance. The service advisor met me and quickly took the necessary information for my service appointment. The service was completed in a timely manner. Excellent sevice with no problems.

Excellent Dealership Experience

I had an excellent experience at Toyota of Newnan. The receptionist was very nice and the showroom also. My salesman, Chris Kenner worked with me and answered all my questions in a very professional manner. He never pressured me but discussed with me all of my options. He even came in the next day to deliver the car to me and helped me when I dropped my rental car off at a nearby Hertz. It am very happy with the Toyota of Newnan and would recommend both Chris Kenner and the dealership to anyone.

Excellent dealership

I was looking for a new car and went to toyota of mcdonough and of union city, then went to Newnam and what stood out was the layout of the dealership i was easy to see where everything was and was nicley landscaped. Then when I met with Craig and then Chris they were always upfront with answering every question and then explaining things I didn't know about. They didn't try to feed me alot of hype about themselves or "try" to look like they were going to give me the best deal, by the way they did bet other dealers price. This dealer was nothing but professional and it showed. I also meet the owner which is unusual because they are never there, face it would you I would be off golfing or something, but he is there almost all the time overseeing everything and went out of his way to help me out with a small issue, and that told me if was a bigger issue it would get handled. I will be going there for all my maintenance and what ever comes up. I ordered some accessories and everything was put on just right. If you are looking to buy new or used this is the place to go. I ordered a corolla and it arrived july 12th and have been happy ever since. I waited to write this review because I wanted to see how they would handle everything and was very pleased. I hpoe this helps

The LONGEST search for a car!

I was told by a friend how friendly & helpful Newnan Toyota was, so even tho it was further away, I contacted them in Jan. when the 2014 Highlanders were due to be ccoming out. Luckily, Bill Lewis answered the phone; "I've been searching for a Highlander now for the past few years & can never seem to get what I want--now, I AM DESPERATE! Although none were available at that time, he not only helped me decide what I really wanted & keep in touch w/me....even through a several month delay where Toyota dropped a color combination! It took 6 months from start to finish...but he hung in there, kept in touch & actually laughed, sympathized, & reassured at the appropriate moments. Jan. 30-July 30---WHEW!---but I had MY CAR! HE is the kind of person I wanted to have through such a frustrating process, and someone I know I can call with whatever questions, or concerns. I can't say it was fun....but with him on my side, it was close!

Smooth

Honored appointment time Clean place for my kids to hang while we waited People laid back

April Nichols

I bought a new Rav4 and love my new car!! Bobby Vega was my salesman and was so helpful from start to finish. Gregg the sales manager and I even got to deal with the owner Walt, I took my son with me who is 12 and he even enjoyed it. Everyone was so friendly and helpful and the finance manager Mr.Vo was a big help to. I would recommend Toyota of Newnan to everyone!!My dealer for life!!!

Safety recall of RAV 4

Great customer service. Personnel were friendly, helpful. Scott Moody, service representative, explained process and why initial appointment needed to be rescheduled. Stated when materials were available I'd receive a call. True to his word, he called me with an early appointment to ensure my vehicle would be taken care of prior to the holiday. Inspection was completed in less than the projected time.

Great service and clean facilities.

I had my complimentary 15,000 mile service done here recently and had a great service experience as always at Toyota of Newnan. The facilities in the waiting area are top-notch and the personnel there were very helpful as always. I highly recommend this Toyota dealership to anyone considering purchasing a Toyota vehicle. Lance Chapin, the Assistant Service Manager who helped coordinate the servicing of my vehicle, was very professional and did great work.

Five Stars and 2 Thumbs Up!!!

Lance, the assistance manager of service and the entire service department treated me like royalty. I had a terrific experience and truly 5 stars and 2 thumbs up!!!

Excellent Sales Rep

Chris Kenner was my sales rep and did an outstanding job. He took the time to explain everything about my new Hylander. I would definitely recommend all my family and friends to visit Toyota of Newnan.

Will recommend to family and friends

This is the second time we have been to Toyota of Newnan and on those 2 times we are more than pleased with the service they gave us. Chris Kenner was exceptionally good!!! He was very patient and very knowledgable on all the cars that we asked about and most importantly he made our buying process so smooth and easy! Let us not forget that he tried his very best for us to get the best deal offer they have.We will definitely recommend this dealership to all our family and friends!

Customer Service.

Customer service reps make you feel like a valued customer.

Great Dealership

Chris Kenner, was may salesman. He was very knowledgeable and helpful with the purchase of my 4-Runner. Chris was able to find the 4-Runner with everything that I wanted and I feel that I got a great deal. Vu, was a very helpful financial manager. Everything about my experience with Toyota of Newnan was excellent. I would recommend Toyota of Newnan to my friends.

Avo This Dealership"s Service Department!

I own a Highlander and have it serviced at Jim Barkley Toyota in Asheville NC. My family was visiting in Newnan GA. I needed to get my son's Honda Ridgeliine serviced with just a tire rotation and oil change. I chose the Newnan Toyota dealership (big mistake!) because of my respect for Jim Barkley Toyota.So instead of a Jiffy Lube place I chooses (big mistake!), yes, Toyota of Newnan. I thought it was odd that they do not have an express lane. My Toyota dealership in NC sure does and I use it all of the time. So two and one-half hours later the car is ready. The dealership service department is NOT busy. People who have come in after are leaving. Poor Derrick ( the service rep) is so socially inept it does occur to him e to update me even once.So I take the initiative with the checkout person who tells me the vehicle is still being worked on. I go to Derrick's desk. He is on the phone (probably social) and stand in front of his desk. He ignores me. I go to the desk (Lance), who at least has enough sense to note that I have been there a long time, long after customers who have come in after me have already left.

Avoid the service department!!!!!!!!!!!!1

I own a Highlander and have it serviced at Jim Barkley Toyota in Asheville NC. My family was visiting in Newnan GA. I needed to get my son's Honda Ridgeliine serviced with just a tire rotation and oil change. I chose the Newnan Toyota dealership (big mistake!) because of my respect for Jim Barkley Toyota.So instead of a Jiffy Lube place I chooses (big mistake!), yes, Toyota of Newnan.I thought it was odd that they do not have an express lane. My Toyota dealership in NC sure does and I use it all of the time.So two and one-half hours later the car is ready. The dealership service department is NOT busy. People who have come in after are leaving. Poor Derrick ( the service rep) is so socially inept it does occur to him e to update me even once.So I take the initiative with the checkout person who tells me the vehicle is still being worked on. I go to Derrick's desk. He is on the phone (probably social) and stand in front of his desk. He ignores me. I go to the desk (Lance), who at least has enough sense to note that I have been there a long time, long after customers who have come in after me have already left.Then I see my son's Ridgeline out in the lot. So I tell Lance that and he looks out goes "duh." Long story short. I pay my sixty dollars and leave. I did ask for the service supervisor's name, called him and left a professional detailed message with his phone number. By the way, he might not exist as I have never heard back from him.So avoid the service department at Toyota of Newnan. They are unprofessional, only interested in your money, poorly trained and do not represent Toyota well. I would never go back there. Hopefully they will fire Mr. Stovall and some of his unprofessional service representatives. Then start over and build back the company's reputation.

Great experience buying a part from the parts department

I purchased a replacement mirror for my Rav4 using their Toyota online parts catalog on the dealership website. One of their parts consultants called immediately to let me know the assembly did not include the cover. I am so happy she let me know since I needed the cover too! She ordered the parts for me that day and I received the items in 3 days. Their prices are competitive, they were quick to process & ship my order and they have great customer service. Overall I am very happy with my purchase and will definitely order from them again if I need any more parts for my Rav!

A Wonderful Buying Experience

I had a wonderful experience at Toyota of Newnan. I was in a car accident and totaled my car. I was not looking forward to buying a car. I did not know what I was going to get into. Greg Faison was my salesman and he was a big help to me. He did me right and I trusted him. He looked after me and hooked me up with the car that was right for me. He listen to what I wanted and needed. He worked with me and my budget. I met Bill Dixon and he was a big help too. He was very helpful to me. I had great conversations with Lisa while waiting for Greg. Lisa made me feel at home. Toyota of Newnan is an awesome place to buy a car. They work as a team and helped me thru a very difficult time. Thank you Greg for making it a lot easier on me. I am a proud owner of a 2010 Toyota Corolla.

Great Dealer , super service department

My wife and I both traded for new 2014 Rav4s this week . We bought hers on Monday , enjoyed the Rav4 and the buying experience so much , I traded on Thursday . We've never done that before , but we hadc dealt with Toyota of Newnan . This makes number 3 and 4 bought from them . Great folks to deal with . We've owned Toyotas since 1977 and now we have a dealer we can depend to do what they say .

Awesome

The BEST dealership in the South!!An absolute pleasure to do business with. We keep going back and ALWAYS they look after us like no other place.100% Recommended.Makes buying a car enjoyable as it should be.Perfect Experience.

They do what they say they will do

I went to Toyota of Newnan to look at a used car. They went through all the process of seeing if it would be readable for me to purchase it. Well it wasn't. But, Marty Griffin and Vu the finance manager, were very helpful and assured me that they could get me into a brand new car easier than an used car. I didn't believe it at first, bought they were running the classic car salesman tricks on me. But lo and behold I am the proud owner of a brand new Toyota Camry. In the same payment range as the car I was driving before and with a full warranty where I don't have to worry about costly repairs. I can't say enough nice things about the whole experience. Nothing like any other car dealership I have been to. Thanks so much.

Customer service

I purchased my new 2014 Camry today and have nothing but the best things to say about this dealership! Corey, Tommy and Justin made my decision and purchase the best I've ever experienced! Also the OWNER Walt was extremely helpful and considerate of seeing that I received exactly what I was looking for.If your in the market for a new or used vehicle these guys are the best at what they do hands down! These guys have made a customer and friend for life.

TOYOTA SERVICE AREA

I have used Toyota of Newnan for few years; no complains at all. They are absolutely one of the few dealers that I would ever consider buying a new or used car from. Excellent customer service. Scott Moody, excellent service advisor.

Great dealership for buying experience and service

This is the best dealership for service. We bought a Tundra and then moved to North Georgia. We never found a dealership that was even close to the service department at Toyota of Newnan. Thankfully, we recently moved back to Newnan!

Outstanding in Every Way

I am so satisfied with Toyota of Newnan that when my free service expires on my Prius I will continue taking the car there. This is the first time I have ever considered using a dealership for service beyond a warranty period. Everything is above average from my personal service associate to the simple comfort of the waiting area. I didn't purchase my car from this dealership. I wish I had - I had the worst experience in purchasing anything at the dealership in Chamblee.

Great service. Clean, professional environment.

Treated me well and negotiated a great deal. No other dealership could match or beat their prices and service.

Wonderful buying experience!

After exploring other makes & models, we settled on purchasing the excellent Toyota Camry. The internet was a great tool for finding the car we wanted at a competitive price. When we entered the showroom at Newnan Toyota, we immediately felt welcomed and comfortable. The sales staff, including the owner, couldn't have been more considerate, helpful and friendly. Our special needs were met and we happily drove away with "the car" for our life as "newlyweds in our 70s"! Thank you, Newnan Toyota, for a great car and a great buying experience!

Quality and customer service above none

I am a long time Toyota and Toyota of Newnan. The service that Toyota gives is always above and beyond any a US car dealer will give. They always strive to help you any way they can,

ToyotaofNewnan, exceptional salesman Chris Kenner

We came to Toyota of Newnan because the owner, Walt, is a member of the Chamber. Our salesman was Chris Kenner, who was very pleasant, professional, knowledgeable about the car we wanted, Prius, and to the point - no run around. We felt he gave us the best deal possible and a good trade-in price. We did not feel pressured or feel like we were just a number. He was also available to answer questions, even during his off time as he kept us informed on cars progress. We waited to look at a car that was being touched up at another location during our first visit. Thank you Chris, we will be recommending you to our friends.

Service

Scott Brody was very helpful friendly respectful polite and took care of my car. He located a problem before noticeable and called my ext warr and I was covered and fixed. Along with regular maintenance. Thanks again for really helping me out and being kind.

Great Web Site

One call to Craig Jones. His knowledge, a road test and a short time later I was heading home with my new Prius. Dealership is clean. Everyone is pleasant and helpful. Great experience!

Friendly, wonderful experience

Jim Eubank was a wonderful salesman. He was friendly and knowledgeable of the Venza. And Vu is by far the best finance manager we have ever dealt with over the years. He is also so friendly and helpful. Trading in our Camry SE went very smoothly. Even though we loved the Camry SE, it was time to have a larger vehicle. We would definitely recommend Toyota of Newnan to our friends.

scion xb

kudos to Mark Feldman and his crew at Toyota of Newnan. Their staff is second to none. The service and quality given to me during my purchase of my vehicle rivaled that of a Lexus dealership .my salesperson Brian Phillips was knowledgeable courteous and friendly.at no time did I feel pressured to do anything I did not want to do.go see them after you've checked out the rest you will not be disappointed.

A Shelly Bowden Fan

I purchased my Highlander 2005 in Texas and moved to Geogia in 2006 and continued the service of my HIghlander at Toyota of Newnan. I trust this dealership and value the help of my service agent, Shelly Bowden. I've been dependent on her to help me with each of my 5,000 Mile services since she joined T of Newnan! I also am pleased to say that each of the employees whom I have met at T of Newnan have been a person I could enjoy knowing as a friend. That's true of the sales department people, too, as I often wander over and talk to the associates while waiting on my service to be finished. I often in my past have avoided salesmen as they can be high pressure agents. Never happened at T of Newnan! I can enjoy visiting with them, do some "cartalk" and check out the new cars. You'd think after so many years that they would have avoided me thinking they couldn't talk me into a new car sales. But, that's never happened either. I like this dealership. Richard

Mohamed

Bought my son's first car from here. Great prices, and a lot of cars to choose from. Highly recommend Toyota of Newnan over the other Toyota dealers around this area.

Happy buyer

Great buying experience. My sales associate, Lucas, made the process as easy as possible and I left with a great car for a fair price.

Excellent Buying Experience

Marty griffin was my salesman. He was great! very knowledgeable about the car (4 Runner) and helpful in all aspect of the sale. I would HIGHLY recommend him and the team at Newnan Toyota.

excellent service and super fast

Excellent and fast service i was told that service will be around two hour but thay did it in hour

Great Service

My car got a great service, Shelly Bowden was really awesome, she took care of us very well and she was very polite and honest in clarifying our questions. Her technical knowledge towards car is excellent!!!

Everett

Friendly knowledgeable people...clean comfortable dealership.

Awesome !!

Awesome service! Awesome people! Best deal out of 6 I tried to work with. Newman Toyota --#1!

service center Toyota of newnan

Great service. Answered all question and provided quality service

AMAZING!

This was THE BEST car buying experience that I have ever had. Greg Faison helped me with everything! There was no pressure, no hassle, and no back and forth. I was nervous about going in to buy a car alone, but I was at ease once I met Greg. He told me what I needed, and got it done! I will definitely go back to him if I ever need anything else. He has a lifelong customer now!

Outstanding people & service!

Always a pleasure to stop by, even when it's just for an oil change! I also love the fresh baked cookies and being remembered by name.

Super clean facility and well mannered sales staff

Chris Kenner was my sales associate and kept me informed every step of the way, e-mails or phone calls i was always up to date. he is a professional and a credit to your establishment. My vehicle was shining like a new penny when i got there. i love my new truck. everyone i dealt with was very courteous and top notch. i would reccomend this dealership to anyone. i got exactly what i wanted and for the price i wanted to pay. thank you once again to all of you.

Dealership.

I have purchased 3 vehicle from this dealership and have found the sale reps to be friendly and knowledgeable . they work hard with you for the best price for the car you want to buy.

Great Buying Experience, with professional sales

I started shopping for a Toyota Corolla LE Plus from the internet. This pointed to Toyota of Newnan as the most competitive pricing. I met with a very professional sales person, Marty. He listen to my wants and needs and ordered the exact car I requested. The delivery, pricing and paperwork was very easy, direct and exactly as stated. This was a great buying experience with professional sales people. I am completely satisfied with my purchase. Thanks Toyota of Newnan!

Best Toyota Dealer in Georgia

Best Toyota Dealership Ever. Excellent service, and friendly staff. I was there and drove three cars before I made my final decision. Marty and Vu are very protectional. I will highly recommend Toyota of Newnan as the best Toyota Dealer in G.A.

Truly Exceptional Customer Service

The Team at Toyota of Newnan is highly professional and dedicated to making your ownership of a Toyota a pleasurable experience. They will walk you through and talk you through the entire process. I got one of the best cars on the market at one of the best prices on the market. Stop by and talk with them and you'll know you're in the right place. See Marty Griffin first.

purchasing a new vehicle

I had an amazing experience purchasing my new vehicle at Toyota of Newnan.The sales manager Corey went the extra mile by far to make sure all my needs and expectations were meet.Tommy Bohannon was my Toyota of Newnan salesman and stayed on top of my order as if he were ordering the vehicle for him self! Can't say enough about the owner Of the dealership Joe.He made it a point to go out of his way,which is rare with oqners to make sure I was being taken care of. The whole staff and buying experience was excellent and I would recommend there facility to ANYONE looking to purchase a new vehicle.Only had one discretion but its not even worth mentioning,actually more like a misunderstanding.Thank you all for doing such a great job!

Service Experience

Needed new tires for my 2011 Camry XLE V6. Met with service advisor who took the time to review (in detail) what options would work best for my vehicle. On his recommendation, I went with the Michelin Defenders to replace the existing Michelins. Been driving now on these for several weeks and they are terrific. Service experience was excellent. Had to change my appointment at the last minute and Toyota of Newnan still got me in and out in less than 1 hour to replace all four tires and to complete a full brake inspection. Wondered through the showroom over this hour and was also impressed with the sales staff's knowledge of the new 2014 vehicles. Extremely pleased with my experience at this dealership. Would highly recommend them.

great service

had a great experience buying my highlander and for my 1st service visit. quick and professional

Excellent service

I recently went in to this place to get an used vehicle I spoke with salesman Greg Faison he was extremely helpful went beyond measures to help me get into a 2014 Toyota Corolla with great car payments I recommend anyone looking to get an vehicle to go to this company and Ask for Mr Greg Fasion and you cannot forget about Mr Dix over in the financial department and let them help out from there. I was in good hands coming to this dealership no second guessing it go to Toyota Of Newnan

Service

First service was very professional and prompt. Highly recommend Toyota of Newnan for your next car purchase

Car purchase at Toyota of Newnan

Antonio Gary and his fellow sales associates were very helpful when I recently bought a car there (Jan 2014). I would recommend them to others if you are looking for a good used car value.

Always A Great Experience at Toyota of Newnan

Just bought a 2014 Highlander. This is our third car we have purchased from Toyota of Newnan and I wouldn't think of going anywhere else for a Toyota. Great people to work with here. I never feel like I have to hold on to my wallet as I have always gotten a great deal, excellent buying experience and great vehicle. I would also say the service department is one of the best I have dealt with as well.

20,000 miles service

They are so great at Toyota Newnan service department. Everyone if friendly, service if fast, and waiting area is very nice. Always in and out quickly.

Great Service at Toyota of Newnan

I purchased my 2002 from another Toyota dealer in the Atlanta and was not impressed with the service that was being performed on my truck. When Toyota of Newnan opened, I switched all of my scheduled service and repairs with them. I average 5,000 miles every 6 weeks, so I am back in the service department 8 times a year. I have never had a bad experience since I have been going to Toyota of Newnan. I am proud to say that I have 346,000 miles on the Tacoma and still get 27 mpg all this with a minimal number of repairs being done. I would definitely recommend Shelly Bowen as your Service Advisor.

The BEST Dealership

Toyota of Newnan goes above and beyond with regard to their customer service. After having one of the worst buying experiences at the dealership where I purchased the car, their service is particularly appreciated. I experienced the worst and now experience the best.

Excellent customer service

Great job, they fixed my car very fast, amazing customer service and great time. I would drive all the way from Bremen to get my service at this location.

Don't use Toyota of Newnan!

I brought my car in for a head gasket recall. I made it clear when i brought it in the i am 18 and make minimum wage so don't do anything that will cost me money without telling me.. When i went to pick up the car i was charged $98 for labor because they tapped a spark plug hole. I have a friend who would have been happy to do it for me for free if they had told me! They didn't respect what i had told them more than once on the day that i brought it to them.. I will never take my 4runner or any of my families vehicles back to them.

Great service

Went in for 55,000 mile service. Lance Chapin advised us we needed our rear brakes fixed. He kept us apprised of the work progress and told us exactly how much it would cost. The process was smooth and we were out of there in no time.

Wildman

Didn't buy a truck, didn't have what I wanted. They have the nicest and friendly host there. Believe her name was L. Crook. Need to keep her. She warms the place up. I will be back to buy.

New 2013 Rav4 Limited Lease

Went to just look and test drive a new RAV4, Ended up trading a Toyota Sienna and becoming a first time car lease purchaser. Received a very competitive trade in on the 2005 Sienna and after some negotiating with the GM (mark) and Owner (walt), we settled on a monthly payment and walked out that evening in a VERY nice Toyota. Probably could have negotiated some more mile per year, but am pretty happy overall. Our Sales guy Barry was very accommodating as well and even stayed late by several hours to seal the deal.

Toyota Service

I brought my 2012 Tacoma in for 30K service and a problem with the remote control. While the truck was being serviced they provided shuttle service so that I could take care of some shopping and not just waste time waiting for the service. When I was picked up and delivered back to the dealer, the truck was ready and service was excellent.

Great place to buy a car

I have purchased 2 cars from them and they are second to none with making you feel comfortable and not feeling pressured during the whole process very honest and up front with you with pricing no hidden cost.

10,000 service on my 2013 Toyota Corolla S

Outstanding service on my Toyota Corolla yesterday. Scott Moody (Assistant Service Manager) was outstanding with his customer service and helped with the process of getting my car serviced. I highly recommend Toyota of Newnan GA as a place to purchase a vehicle and have service done on an automobile.

Car purchase

Purchased a car in August and December and each experience was truly outstanding. I worked with Chris Kenner who was very professional, polite, and well organized. Chris made the experience enjoyable and worked to meet my needs. I would recommend Chris and the team at Newnan Toyota.

Customer Service was excellent.

I recently had my 5,000 mile check up on my Avalon. Eric in Customer Service made sure all my vehicle needs were met.

The best car buying experience

Mr. Simmons provided me with the most enjoyable car buying experience. I arrived on the lot not knowing exactly what I wanted, but Mr. Simmons was very patient. He walked with me around the entire inventory describing all the details of each car I had an interest in. Not once did I feel pressured to buy a car. Mr. Simmons was very knowledgeable, got me the car I wanted at the price I wanted. Arriving at Toyota of Newnan, I had a Ford oval stamped on my forehead, but I left with a Toyota key in my pocket.

Had a great experience as a repeat customer

Bought a Scion FR-S from this dealership a year ago and had a smooth buying process. Decided after a year I really needed a more practical car (real back seats, 4 doors, less depreciation over time) so I traded in my FR-S for a lightly used Corolla. Toyota of Newnan was willing to work with me to get the right car even though my trade in was worth more than the Corolla. They had no problem issuing me a check for the difference between the trade values. And they gave me a great value for my trade too. Overall and most importantly they were working with my needs for a next car first. They aren't one of those dealerships that tries to sell you as expensive of a car as possible. I mention this as I have been to another Toyota dealership (who I will not name) that upfront wanted to know what I had to spend and not what I needed and rather quickly I was being offered cars more expensive than I desired. Not a problem at all at Toyota of Newnan. Lastly I would like to give special thanks to their financing department. I've personally met one particular employee 4 times over the past year and he helped me with some concerns and offered excellent advice.

Great Dealer

We have used Toyota of Newnan for many years. They are absolutely one of the few dealers that I would ever consider buying a new or used car from. All dealership personnel are awesome and very helpful. Our salesman was very good and explained everything really well.

I recommend Marty Griffin

Toyota of Newnan worked well with us to find what we wanted. Would recommend this place to others. Everyone made sure that we were taken care of.

Would highly recommend Marty Griffin

NOTE: I purchased a NEW car - this web site is faulty and defaults to "used car" every time I click "new car". Purchased a new Prius 2013 this weekend. We live in Birmingham but driving 140 miles to Newnan got us the best price in the market. Researched true market value through a specialized website and received quotes from several dealerships. Marty Griffin offered me the best deal and after a few email and phone interactions we picked up our car. Transaction went very smoothly, the fees were exactly as stated with no hidden fees, and the price estimate from the website was honored. It was a great experience, and Marty was very professional and easy to work with. Highly recommend using him.

Although we had a positive experience during our initial...

Although we had a positive experience during our initial sale, we have been very disappointed by the result. Our 2009 corolla has serious issues relating to a faulty water pump that has caused engine damage. We kept our vehicle serviced and this issue came up suddenly this fall. We have had the car a little more than three years and it has less than 60000 miles total. We have had to put 4000 dollars into repairs since September. While we realized that warranties were expired, and did not expect to have these costs covered, we were told by several repair places that these kinds of issues should NOT be happening at this point. We did expect that a dealer from which we had purchased thee vehicles would take into account that these kinds of problems on a vehicle with fairly low mileage is unusual, and that perhaps they would have offered some kind of break on the repairs. Not only did they NOT do that, they were very rude and cold about the whole thing. Ironically, they chastised us for not having a Toyota water pump in the car. Never mind that the reason we didn't was that we had to have an emergency repair when the Toyota pump that was in theme car burst. We will never go back to this dealer for sales or service...not because we think that they did anything illegal or wrong, but because we expect that places we have given repeat business on big ticket items would treat us and unusual issues with more empathy and concern. We are people....and deserved more humane treatment. They were arrogant and uncaring.

Marty G.

Marty Griffith was very helpful in helping us purchase two cars this week. If you want a car at a great price with no hassle contact him. Thanks The Holliday's

Called on Thursday to rent a Prius in a couple of weeks...

Called on Thursday to rent a Prius in a couple of weeks and was quoted a weekend price plus a one day rental because I would have the vehicle from Friday to Tuesday. A lady by the name Elisha check to see if a pruis would be available and confrmed that a pruis was available for the dates.I felt that the price Elisha quoted me was very fair and resonable. Told her I needed to speak with my husband and would call her right back to confirm. I called back within 10 minutes, asked for rental and received a voice mail. I called back and asked to speak to Elisha. I got her voice mail as well. I didn't leave a message on either one . I called back in about 45 minutes for the same thing to happen. This tome I left a message on the rental voice mail. I tried calling all day up until about 450 pm when finally I told the receptionist that I wanted to speak with someone and not a voice mail. I was put in contact with Lauren and explain the above to her. She also confirmed about a vehicle being available when I needed it. Se took my name and number and said she would have them to reserve it for me first the in the am and would call me to let me know it was done. She called me today( Friday ) and told me they no longer rent Prius! Even though it is still on the list when you talked to them and the workers like Elisha and Lauren think they are available. So I called Elisha and she once again looks and confirms that a Prius can be rented. She puts me on hold and talks to Hernan Gutierrez who is the manager over the rental and this is when she finds out that NO they can longer rent Prius. So I call and leave Hernan Gutierrez a voice message to call me. I'm informed that they rent other vehicles but not Prius and that this was changed back on May 1st. My complaint is that it is now the 24th and you have had time to tell your employees and make changes in the computer and to the list of rentals so that when someone calls for a specific vehicle and they are NOT misinformed. I told him I wasn't happy with their communication between one other so that the customer doesn't have to suffer. I told him I would be writing a BAD review and dealing with another Toyota dealer that is a little distant s away. I also asked who the owner was andante to have them call me He chuckled and said it is privately owned, his name Walt and he is my brother. And thanks for the feedback. So here you go Hernan! That's my feedback. As I told you we are looking at buying one but wanted to try one out first but we will NOT buy from you! Thank you Elisha and Lauren for your help. Sorry you had the wrong information in front of you! Beware of Hernan Gutierrez at the dealership because he seems to think that just because his brother owns the place he can treat customers wrong!

Service Department is worst i've ever been to

1st visit I scheduled an alignment for my 4runner, i made an appt, it took 30 mins before they even took my information, alignment took 3 hours. Strike 1, I purchased another 4runner & took it in to have alignment, and multipoint inspection and to grease fittings & re torque propeller shaft, and for recall of accelerator pedal, none of the fittings were greased, nothing torqued,and i specifically said don't cut my pedal, install smaller one, they cut it, Strike 2, my wife took her 12 corolla which we bought there for her 15k service which was tire rotation and inspection, she made an appt. the service guy told her they were busy and it would take longer than an hour even though when she scheduled it she told them it would be on her lunch break, she asked why it would take longer than an hour to rotate tires? service guy then went out & looked at her tires and said they didn't need rotating, ha. he wrote it up as if they did the service and sent her away, I spoke to service manager and told him this & evidently he fired the service writer, ok felt a little better but that wasn't his first mistake and they were looking to get rid of him i was told, hmmm, not feeling better now... so me and my wife both took our cars back and I had the correct pedal installed and they rotated her tires finally in a timely manner, well not really since we both had to make return visits. Strike 3 you are out... Well my wife went out of town right after this, she came back in town and drove her car and realized a lug nut was missing and the valve stem cap was also missing, so today she returned and they replaced the lug nut & valve stem cap. Strike 4... Are you freaking kidding me? so yet another return trip which makes 3 total all for a simple 15,000 mile service which was basically to rotate tires, I'm positive they did not lubricate chassis or do multi point inspection bc of how long they actually had the car while we waited... And I will be following up with service manager again tomorrow since he was off today to let him know about the lug nut not being put back on... To top it off, I was offered an apology after the first visits and nothing else other than please give us another chance.. I figured at least a service coupon or something after I told him there was another dealer the same distance from my house as they are.. but no. nothing more than an I'm sorry, this isn't how we operate, and i fired the idiot that i hired that i knew was doing shady things and I think thats only bc i called toyota directly after he pulled that... so please don't take your vehicles here for service. Lagrange Toyota or Union City Toyota are both close and I can personally vouch for Lagrange as I bought a Scion from them a few years ago and wish i had used them again for the corolla purchase.. never had a problem with their service at all, just a little further from my house but well worth it... if you do use Newnan make sure you go behind them and check to make sure they actually did the work, i did and thats how i found out they neither greased nor re torqued my propeller shaft on my 4runner...

3 return trips for 15,000 service bc of service advisor...

3 return trips for 15,000 service bc of service advisor not recommending tire rotation even though it is clearly stated every 5,000 miles, no other recommended maintenance performed either, took car back 2nd time dealt with manager, they left off lug nut and valve stem cap, took car back 3rd time, they put wrong lug nut on, took car back 4th time finally fixed with no apology or desire to have me as a customer ever again. also took my 4runner in for service & pedal recall, i asked not to have my pedal cut, they cut it, and asked to have my grease fittings lubricated and propeller shaft re torqued, they didnt perform either service, had to return a 2nd time to have right pedal put on vehicle and propeller shaft re torqued. I greased the fittings myself... I will never return to Toyota of Newnan again for anything... thank god Lagrange toyota is not that much further as i will be using them from now on....

Very satisfactory experience!

Before buying at Toyota of Newnan, I visited several dealerships. While there are some really good salespeople in the Atlanta area, none could compare with the salesman I bought my Prius from at Toyota of Newnan. His name is Karl Domachowski, and he was so different from any other salesperson with whom I spoke, that I just WANTED to buy a car from him! I found him to be knowledgeable about his product, very helpful, and probably the best salesman I've ever met. He didn't pressure me at all, which quite frankly, would have made me reluctant to do business with him. Instead he was just a nice person, who was happy to help me. I have recommended him to several other people already, and will continue to do so in the future.

OUTSTANDING SERVICE

We just purchased a new 2013 Toyota Corolla at Toyota of Newnan and it was an amazing experience. Salesman Craig Jones was personable and honest about the cars we looked at. He was extremely knowledgeable and was able to suggest features that suited our needs. My two daughters also purchased Toyota Corollas from Toyota of Newnan in the past 6 months and the professionalism is top notch. Walt personally came and talked to us each time to make sure the service is up to his standards and ours. We are all happy with our purchases and will be back in the future. Thank you Toyota of Newnan - we were pleasantly surprised and glad you were able to change our opinions about purchasing a car, an event we are no longer dreading when it is time to go back.

Excellent car buying experience

I bought a new Highlander from Newnan Toyota. I picked out the car and got a quote online . The process was very straight forward. I got the car with the options I asked for, at the price quoted. The car was ready for me to test drive when I got there. Looked the car over and made my decision without being pressured or hovered over by a salesman. The sales staff was very proffesional. I got a great deal on the car that I wanted. The best car buying expereince I have had.

I went all the dealers ship to buy a camry Hybrid.No one...

I went all the dealers ship to buy a camry Hybrid.No one gave me best deal ,only Toyota of Newnan gave me. Best Salespeople never seen in bad mood ,alway welcome very well with smily face.

Highly Recommend Toyota of Newnan

I live in New York but helped my mother (who lives in Newnan) purchase a car from Toyota of Newnan. I have purchased a few new cars in my life and have had the full range of experiences (good to bad) at various dealers. This was a bit unique because I actually dealt with the dealer over the phone to negotiate the price for my mother. The sales rep, Trey, was very professional and personable and I felt no pressure at all. In a matter of two phone calls we had a deal on a 2013 Rav4 and for what I believe was a very good price (I had done some research). More importantly than the price though, was how they treated my mother from the time she began looking at the various cars until she eventually picked up her Rav4. She let me know that they were always very helpful, professional, and she never felt any pressure to buy. I also know that they took extra time and effort to make my mom feel at ease and to explain the features of the car to her. I was actually so impressed I called the Sales Manager, Mark Feldman, to let him know I appreciated the work of Trey and his sales team. I hope to visit them when I come to visit my mom in Newnan. PS- She loves her 2013 Rav4!

Unethical practices at Service Department

Toyota of Newnan did not rotate the tires on my car for over 15K miles and 3 appointments. I purchased a new 2011 Camry from Toyota of Newnan, and also an extended service agreement as I put a lot of miles on my cars. For the first 34K miles, I took it in for regular tire rotation and oil change every 5K miles, as required. At about 20K miles, I began to hear a noise in the left rear of the car, but it sounded like road noise, and the car was driving fine (no pulling or vibration) so I put it off to lack of sound insulation. This noise continued, always in the left rear, even through 3 service appointments at the dealer (Toyota of Newnan). At 34K miles I brought the car in and asked about the noise. After inspection, they announced that my tires were cupped because I had never had them balanced. I asked why they had never been balance and was advised because I had never requested it. I reminded them that I did not request to have two filters changed, fuel injection system cleaned and air induction serviced either, but that didn't stop them from telling me it needed to be done, so why did they not ever advise me the tires needed to be balanced? I explained that my regular mechanic (NOT Toyota of Newnan), always checks the balance on the tires when he rotates them. They told me it was my responsibility to ask them to do it, and asked me if I wanted them to do it at that point. I advised them no, I would take it to my regular mechanic to inspect. When I took it to my regular mechanic, he agreed the tires were cupping because the tires had not been balanced, and also stated that in his opinion, they had not been rotated more than once or twice in more than 34K miles. He balanced and rotated the tires and immediately the "road noise" moved to the front left side of the vehicle, confirming his statement that the tires had not been rotated for at least 15K miles. I called Toyota of Newnan and they denied this was the case, stating, I find it hard to believe that our service team would not perform a service that they stated they had completed. I found it hard to believe too, until the proof was indisputable. They then offered me compensation in the form of free installation if I purchase new tires- which happened to be an existing promotion that I had received from Toyota Marketing earlier in the day. Basically they told me I was a liar and refused acknowledge the issue. They responded to the Better Business Bureau that I had failed to have regular maintenance on my car, even though they were the only ones who had touched my car until that point. My family has purchased 3 Toyota vehicles from this dealership in the past 2 years, and definitely will be the last vehicle purchased from them. Needless to say, I am very dissatisfied.

BEST EXPERIENCE I HAVE EVER HAD!!!

I recently was in the market to purchase a new 2013 Prius. I used an on line buying source that directed me to John Cogan. I did everything on line to make it as painless as possible. John made this process the so easy. An expereince like I have never had. He knew all of the features on the car. When I wanted a larger discount he made it happen. The car was flawless. He took two hours with me explaining ALL of the features of the car. He was available after the sale when I had additional questions. Bottom line...go see John at Toyota of Newnan!!!

Great experience!!!!!!!!!!

I drove over an hour to Toyota of Newnan looking for a vehicle. When I arrived I was greeted and taken cre of immediately. I didn't think I was going to find something fr my budget, but I was wrong. I found what I was looking for and more. I would recommed this place to anyone that asks me where bought my car. Thanks for all your help and for your great customer service.

Awesome Experience!

Chris really went above and beyond with my buying experience. He sent pictures, he called, he text, Chris made me feel like a real person, and not just someone to make a buck off of. Compared to other used cars hundreds of miles away, the used car that I purchased from Toyota of Newnan was listed at the best price. Vu, also gave me a better rate than my bank. Thanks Toyota of Newnan for a great experience.

purchase of cpo used vehicle

exceptional purchase experience. Did everything in advance on line and dealership personnel could not have been better to work with

Surprisingly Outstanding

I had grown to totally distrust car dealerships, especially their service departments. That is, until I bought a new Prius back at Thanksgiving 2011 from Toyota of Newnan (Georgia). The initial free services lured me in to the point that I got to know and admire the dedication of the service advisors. They delivered "platinum-level" customer satisfaction. After 25,000 miles I am totally hooked. The service department has repeatedly reached "above and beyond" to see that my car was in perfect order and running as it should. When I have had to pay for anything the prices were fair and the work was done quickly and well. I have an unpredictable schedule and cannot easily schedule maintenance ahead of time but any time I drop in for service my car is taken in and returned to me in record time. I'm now sold on Toyota of Newnan and will continue servicing my car there now that I am past the free service period.

Drove from cumming, ga to newnan, ga because of the...

Drove from cumming, ga to newnan, ga because of the professionalism expressed by this dealership when I called to inquireabout a used Toyota Venza in their inventory. Everything went smoothly and as represented. An overall great buyingexperience.

Excellent Experience

Karl, the sweet guy from across the pond, was an excellent salesman from the start. Very nice, open, honest, and helped work the best deal that he could do. I enjoyed my experience buying my car at Newnan Toyota. No one really ever enjoys the experience truly, but, for what it was, I would definitely recommend going to see Karl again. Thank you!

Great experience with Toyota of Newnan

I bought a new 2013 Toyota Corolla S on 12/27/2012 and have really enjoyed driving this automobile so far. Gary Vaillancourt was my sales rep and he was very professional in presenting the many benefits of owning this car. Without any pressure, he helped me with the purchase/financing process and completing the paperwork, along with assistance from Greg Faison the Sales Manager. Without the usual sales pressure that you get from many other dealers, this was an overall great shopper experience and I highly recommend Toyota Of Newnan to anyone in the market for a new vehicle.

Newnan Experience

Being in the military, I've bought new cars (mostly Toyotas, some Hondas) all over the East Coast (PA, GA, SC), the mid west (IL) and as far west as Wyoming and Colorado; Newnan was THE best do deal with, even over the phone/internet. Traveled an hour and a half south of Newnan to buy. Saved $2000 more with them on Prius. Easiest, most pleasant staff to work with. Excellent deal on trade AND great price on car. Dealership is immaculate, the finance and sales folks are utmost professionals and extremely courteous - not always the case elsewhere. They do not make you feel like the service stops after you sign on the dotted line AND go the extra mile to accommodate you and your situation...rare these days. New favorite dealership. First stop in the future will be Newnan.

great service I love my car

A great place to buy a car great experience they were very heplful got what I wanted going to get my next car there and pay cash for it looking for even a better deal good service to don't mind driving there to take my car they are alway friendly the owner comes shakes your hand

Traded for used

Traded a 2011 F150 for a used Camry. New job necessitated a more fuel friendly car. They gave me a fair price on my trade and a fair price on the Camry. Some negotiating was required but I prefer that. The discussion was alway professional and respectful. The finance guy was fast and got me out the door quickly, which I value. The Camry was Certified and so far, it's proven to be just what I wanted, a solid commuter car. My Salesman Sam was good to go. Tell him what you want and he will find it with no silliness.

Very Professional

I purchased a used Toyota Camry from Toyota of Newnan and the transaction was seamless, due to my salesman Jesus Jimenez. Jesus was very professional, courteous, knowledgeable, and well dressed, to say the least. The entire transaction took only a few moments. We were able to negotiate a great deal and I am immensely happy with my Camry.

I purchased a used Toyota Camry from Toyota of Newnan and...

I purchased a used Toyota Camry from Toyota of Newnan and the transaction was seamless, due to my salesman Jesus Jimenez. Jesus was very professional, courteous, knowledgeable, and well dressed, to say the least. The entire transaction took only a few moments. We were able to negotiate a great deal and I am immensely happy with my Camry.

scheduled service on 2012 Toyota Tocoma truck

This was the first scheduled service on my 2012 Toyota Tocoma truck, I was the first in line and the service representive was very professional, he went over the entire checklist making sure I understood the coverage. He then asked if I was having any problems. After the servicce was completed he went over all that was done.Would encourage anyone looking to buy a vehicle or have theirs serviced shop at toyota of newnan and you will get outstanding service.

Newnan Toyota Is a Great Place to Buy a Car

Newnan Toyota makes it a pleasure to buy a car. If you are like most people, there are two things you hate to do, go to the Dentist and buy a car. I have found a solution for buying a car. Newnan Toyota has great prices and offers a wonderful buying experience. I worked with a knowledgeable sales consultant, Marty Griffin. He was honest and completely open throughout the process. I highly recommend Marty and the team at Newnan Toyota to anyone who is looking to purchase a car in the Atlanta Metro area

Second opinion

I came to get a second opinion because I was told by another service center my Sienna needed new struts and shocks.They looked at it and said it did not. That was a lot of money that I saved coming here and thankful they were honest with me (unlike the other center). I will not go to the "nearby service center" anymore and will be bringing the van to Newnan.

Gimmicks...Gimmicks...More Gimmicks

We came to Toyota of Newnan in hopes of sealing a great deal on a certified pre-owned 2010 Prius. When they brought their offer to the table, the payments were exceedingly high. When our trade-in was appraised, it showed on the report that there were dents in places where there was none and that there was a large scratch on the bumper we could not find. The price on the Prius was not the internet price, this was higher. By the end of the night, they had tried to get us to trade in our other vehicle and weren't willing to work with us on trading in our (Garage-kept, routinely maintained, very well equipped) 2008 SUV. Instead of trying to work with us, they thought they could take advantage of the situation. We will not return. We left the showroom that night, no vehicle.

Outstanding Experience!

I bought a new 2012 Highlander from Toyota of Newnan. This was the first new vehicle that I have purchased independently. The entire process was made easy by their outstanding sales people. Being female, I was nervous about asking questions but the salesman treated me with respect and dignity. I have had the first service on the vehicle and every person I have met has been outstanding. Would encourage anyone looking for a new or used vehicle to shop at Toyota of Newnan.

Understanding Salesperson

My daughter just purchased a new corolla at Toyota of Newnan. The internet sales manager, Marty, did a great job listening to my daughter and showing her the features of the corolla. He was not pushy, and he did not try to get her to purchase expensive options she did not desire. He was an excellent saleperson. Ask for Marty when you shop at Toyota of Newnan. Excellent purchase experience! J.B. Smith

Great experience

I shopped at five different dealerships online, through a couple of services and email, for a new 2012 Camry. John Cogan at Toyota of Newnan made a good offer, and was great to work with thereafter. I believe I got a good deal, and definitely had a good buying experience. Bill in finance was also a pleasure to work with. Highly recommend this dealership and these gentlemen.

Salesman told me car was serviced had oil change and...

Salesman told me car was serviced had oil change and ready to go. Drove car home and battery went dead all filters clogged and did not get the oil change which was stated. I spoke with the sales manager Justin and he stated he only buys new cars and does not buy used cars to inherit other peoples problems were his exact words. Basically he was telling me dont buy a used car from them. These guys do not back up what they say and do not have any integrity. They stated your car when you drive it off the lot not there problem. I would think twice before buying a used car from these guys. Also, the salesman and sales manager promised me a call back and never did. Also, was supppose to get a call back from the general manager and never did. They just sent me a email and took the easy way out.

Excellent Customer Service!!

Jesus Jimenez met me when I pulled in and I told him what I was looking for and what we needed.He was so great at helping me and getting me what I needed! Then when we dealt w/Vu Nguyen in financing,he accomadated everything we needed to drive out w/a new car! Thank you Toyota,we/I as a Cancer survivor appreciate everything you do for Cancer research and securing great quality cars for families in Coweta County!

They took the time to listen to what I was looking for...

They took the time to listen to what I was looking for and helped me in finding the best deal.2 thumbs up to all.

From the minute we walked in the door at the Toyota...

From the minute we walked in the door at the Toyota dealership in Newnan to begin the car buying process until the deal was complete, we were given great and thorough service in every way. Walt and his employees went WAY above and beyond to ensure that we got exactly what we wanted and at a price and rates that we could afford. They made very intentional and genuine efforts to see that we were really happy. I set put to purchase another Honda, but made the switch based on price and customer service. The car is pretty great, too! I was so pleased with the entire process...it was truly a great experience. So much so that my friend car shopping with me bought a new Prius! And since I bought my new Camry last week, two of my friends have been back to purchase new cars. ANYONE looking for a new car should not do so until stopping by Toyota of Newnan!

Great buying experience

Fantastic buying experience. Greg Faison and Jake Thompson both went above and beyond in helping decide which vehicle best fit our needs and then searched far and wide (multiple states) to find the exact match that we wanted. After the vehicle arrived, I was in and out in no time - much faster process than any other dealership that I have dealt with in the past - thank you Bill Dixon. Also met briefly with Brian Brewer to discuss servicing our Sienna - and again, I was treated with appreciation and look forward to having Brian work with us on keeping the Sienna running perfectly. When it is time for me to upgrade my truck, Toyota of Newnan will be the first place I stop. And I will be asking for Greg and Jake. Everyone, from Walt to the sales team and finance are very easy to work with from negotiation to driving out of the lot.

great car buying experience

Worked with Jesus Jimenez he made buying a pleasure. The finance person was also great in working with us in getting a great rate. I have used Newnan Toyota for service on my last Toyota and have always been treated great.

Easy, Hassel free, Great deal...No waiting

Just bought a new 4Runner LTD, Marty Griffin made the complete process painless! Excellent price and overall customer service.

Purchase of a New Camry Hybrid

My overall experience in buying a new Camry Hybrid was great! I was assisted by John Cogan, who was absolutely awesome! He was patient, answered all of my questions, and made the process easy. I would highly recommend to anyone looking to buy a Toyota car. Vu in finance was also great--no high pressure tactics at all. If I had to identify any criticism I had of the car buying process, it would be that related to having to make warranty/service option decisions at teh end. While I had done a lot of research on the car I wanted to buy prior to purchase, I was not prepared for all of the warranty/service option decisions that I was required to make on the spot at the time that I paid for the car. I don't necessarily know that I would have made different choices had I known the various options and costs beforehand, but I would have been more comfortable in making my decisions had I had the time to consider them, and not had to decide them on the spot.

Great Experience!!!

Bill Simmons our sales consultant was fabulous. We would definitely recommend Newnan Toyota to anyone who is looking for a new or used car. The staff was wonderful. Thank you Mr. Simmons and Newnan Toyota.

Toyota Of Newnan : from Mr.

Me and my husband was looking for a new car, I wanted a toyota camry. So we went to the Toyota of Newnan.. We found the car that I wanted It had everything on it that I wanted so we took it for a drive and we both liked it so much that we got it, I have had many cars but NEVER a NEW CAR....And we had a great sales man his name was Jermey Morris he made it so easy for us I have been telling all my friends to go buy a Camry in Newnan.. If I ever want to get another car I will be back a Toyota of Newnan thank you so much Jermey Morris.. Mr.

Prius purchase

This was the third Prius I have purchased from Toyota of Newnan and Marty Griffin, internet sales, made it a very efficient and perhaps the easiest of my three purchases. I emailed him details and he followed through and put the deal together. He had the car ready to go so that I did not have to wait once the paperwork was complete. Great job!

Great folks and great price!

Just got home from purchasing our third vehicle from the great folks at Toyota of Newnan. Salesperson Marty and Wu in finance were great to work with and made it a painless process. We love both the community feel and professionalism of Toyota of Newnan and their work to give you the best deal possible. We will be back! Thanks guys!

5 Star Service

We would recommend Toyota of Newnan to our friends as a solid place to buy a vehicle. We did have a great experience working with the Sales Consultant, Marty Griffin. Mr. Griffin did a great job of listening to what we were looking for and was very patient in exploring the many different cars that we asked about. We also appreciate Mr. Griffin's associate that helped us prior to us working with Mr. Griffin. His associate was thorough as well in listening and searching out what we wanted. you Toyota of Newnan for making purchasing a car an experience that we can look back on with no buyers regret of the product, or of whom we bought the product from.

When you enter the Newnan, Toyota dealership the first...

When you enter the Newnan, Toyota dealership the first impression is that this is a very professionally managed business. Everything is spotless, the showroom floor is inviting and an attendant is there to help you with your business. My salesman was the most helpful I have ever encountered. John helped me easily through a difficult personal situation and took quite a lot of time with me. We drove a number of cars and after our decision he very carefully reviewed the maintenance and operation of our new Camry. He never in any way tried to sell us a car we would not be pleased to own. I took a number of his business cards and have already referred two friends to John. Thank YouPaul Peeler

They are way overpriced.

I had my 2001 prius in for an oil change. I was presented with a suggested list of needed maintenance totalling over $1000.00. I was told I had a small leak in the cv axle assembly and it would take $743.06 to repair. Replace spark plugs $163.01.Cooling system service $ 270.04. My boyfriend took prius to his mechanic and said it was about $300 worth of work and parts.

We have been Toyota owners for the past 6 years and...

We have been Toyota owners for the past 6 years and decided that we would only look at Toyota for our next new car. Our buying experience with toyota of Newnan has confirmed that our decision was "right on." We did a lot of research on purchasing a 2012 Highlander and were delighted to have been able to work with Martin (Marty) Griffin. We are probably like most "new car" buyers -- we dread the experience of sitting in the dealer showroom and "haggling" with a salesperson and being insulted as the salesperson keeps running to "check with my manager." Marty was a "gem" to work with!! He listened to what we were looking for -- and came up with three great possibilities -- at a very fair price that included an offer for our trade in RAV 4. Did I say that we did all this "on line'!!We had so much confidence in working with Marty that we put a deposit down to hold the car we selected until we could drive the 135 miles from our home to Newnan, GA to complete the purchase. We did all this "sight unseen" and had never driven a Highlander until we drove our new car home. We never doubted the process.We are thrilled with our new Highlander and now know that new car buying can be a good experience. Thank you Toyota of Newnan AND THANK YOU MARTY GRIFFIN for making the experience a pleasant one! We will do it again!

Great Experience

Enjoyed working with Jeremy Morris. Fast transaction. Will be back.

Most pleasant new car buying experience I've ever had....