Toyota of Murfreesboro

4.7
Overall Rating

Customer Service: 4.7 Buying Process: 4.8 Quality Of Repair: 4.7 Overall Facilities: 4.8 Quality Of Work: 3.7 Friendliness: 3.8 Pricing: 3.4 Overall Experience: 3.3


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2014 Tacoma access cab..First visit at this dealer

5
Tom P. on 11/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Relaxed and no high pressure experience. Stopped by the dealer about an almost new Tacoma truck with very low miles at 2 evenings in a row for test drives. Sales rep. Frank Taylor was pleasant to work with, got the price down a bit that I felt was fair and he even was able to help me get it home. This is my first Toyota purchase and I would recommend this dealer and Frank to family and friends. Loving my truck. Only dislike is the doc fee.


Z is an awesome associate!!

5
Chris on 10/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Z was extremely helpful. I was helping my mother find a car and we were approached by Z Kahn. Normally when I'm approached buy Customer Service, they try to overwhelm the conversation. Z let us carefully describe what we were looking for and went above and beyond to find the car she desired. I will hold on to his card until it's time for my next purchase.


Service

4.5
Qetuwrah on 08/23/2016

Customer Service: 4.0 Overall Facilities: 5.0

I went there to get my scion looked at to see what navigation disc I needed and after a misunderstanding of my wait being 2 hours. It was all worth it and Blake and one of the other gentlemen made sure I was taken care of appropriately. Even though I had to wait for awhile I will be back for service on my car due to all their help and concern of their customers.


Great customer service from Liz Hood!

5
Cindy Zhao on 08/21/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Got an amazing trade for my old car for the 2016 Sienna! The lady Liz Hood is such a sweetheart! She took care of us from the beginning to the end! The deals were amazing and would totally recommend Liz to anybody out there who is looking forward to buying a new car because she will definitely take care of you!!


Used car purchased by my daughter

5
Brenda on 08/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for taking care of my daughter, Rebecca "Bekah", when she needed help in selling her car. They took very good care of her. Brenda Thornton


Great customer service from Blake Poteat

5
Justin Schreffler on 08/06/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

If you are looking to buy/lease a vehicle, I highly recomend going to Blake Poteat. Buying a new vehiclr can be a stressful time, but Blake does a great job at easing that pressure. I went in to trade a vehicle to lower my expenses and he worked with what my budget was, and found the car for me. He truly cares about his customers!


Worst in the business

1
Djglavergne on 08/05/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership I believe is the worse dealer in the country. There employees are rude and not very honest. They change there word and try to add things you told them you were not interested. The service area is the same they constantly push things other mechanic say are not necessary. I would not set foot in this place ever. The best thing is if there close there doors. By the way not locally owned.


great dealership

3.5
Bigdaddy on 07/12/2016

Customer Service: 4.0 Overall Facilities: 3.0

Emailed about a vehicle. Quick response to email and helped out all they could.


NIGHTMARE

1.2
Kristi on 07/02/2016

Customer Service: 2.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

This was my first time at this dealership. Unfortunately, things went wrong right from the beginning of the sale. My loan took forever to be process due to the fact the dealer never sent my service contract to the credit union. After I followed up with the credit union and called the dealership ironically the credit union receive the service contract. Also keep in mind I'm still waiting for my old loan to be paid off, however this can't be done until all till my loan is funded. FINALLY, over a month goes by and my loan is finally funded. BUT WAIT IT GETS BETTER....The accounting department wrote the check out to the wrong person, and the check got sent back. Instead of being sympathetic the accounting department tried to tell me that they have to wait to get the old check back to re issue another check, even though it was their fault!!! I ended up speaking to a manager and luckily they were able to reissue a check and have it sent out. Several times I tried to reach out to my salesperson Gus, and never once did I feel like he was sympathetic or wanting to help me ,he just pushed me off to other departments and basically I had to follow-up myself with everything. This has been one horrible experience and I will never ever purchase a car from them, if I can return the car right now I would do so in a hot minute. Also when I had to get my temporary tags extended, the reception put the wrong month on them! I have been driving with expired temporary tags I definitely was not a happy camper. I had to call and they had to overnight the correct dates . Moral of the story is this dealership really needs to get their communication game right and do a better job on communicating with customers from the beginning of the process to the end . What a nightmare!!


Awesome

5
AJ on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

only good things to say.I would recommend this dealership to everyone for an awesome deal and service.I will when needed purchase there again. thank you Art Northam


my 2016 tacoma

4.7
Art Northam on 06/13/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I was very happy with the service that I received during my buying time at this dealership.


Bought a vehicle from Azeem (Z) Great Experience

5
PJ on 05/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

"Z" Was really great to work with. Made buying a used vehicle painless!!


Best car buying experience ever.

5
Ed and Joyce Colyer on 03/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesman Z was awesome. We met a lot of wonderful people. We would highly recommend them. The owner Andy, was very nice. Omar the sales manager was great. We really like Doug in finance. We had our first Toyota for 15 years so we got another one, hopefully for the next 15 years. This is how a dealership is supposed to be. Highly recommend Murfreesboro Toyota to everyone. Ask for "Z" he is the best. Love his accent.


Great Customer Service at Toyota of Murfreesboro

4.7
Allen and Robin on 03/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Went here because of sales man Steve Woodards persistence .And Toyota's lifetime warranty! Loved every moment of this buying experience! Friendly staff and very helpful. Left with New 2016 SCion. I will be coming back to see Steve at Toyota of Murfreesboro for all my future car needs.


Great buying experience 2016 Tocuma

3
Vern Habner on 03/01/2016

Buying Process: 1.0 Overall Facilities: 5.0

My sales lady Liz was great took a test drive in a new Tocuma She answered all my questions and afterwards got me the price I was happy with and also helped me set up our iPhones to the vehicle everyone there was very friendly and best of all my wife loves the new truck !


New vehicle purchase

4
Duke Family on 02/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 2.0

Our salesman, Z, was wonderful. My husband and I were looking to purchase a used vehicle and Z was very patient during our selection and test drive process. After test driving a few vehicles, we decided on the purchase of a 2016 Avalon. The new dealership is beautiful and the selection of vehicles was very impressive. Overall, we would highly recommend this dealership and of course, Z for anyone looking to purchase a vehicle...new or used.


Great Experience

5
Travis on 02/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great experience with buying a car from Steve, will definitely be back!


Bought a used Camry.

5
Jon C. on 02/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I started my buying process on the internet. Steve Woodard was the salesperson that contacted me. Steve was wonderful to work with due to the fact that he does not try and push you into the "you need to buy now" mentality that a lot of car sales people have that I have dealt with before at other dealers. He listened very intently to what I was looking for and tried his best to get it. I would definitely recommend Steve Woodard to anyone that is looking for a vehicle.


New car experience

5
Sheri Byers on 01/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Arron Morris, Salesman was easy to work with. Very pleasant. Arron navigated through the process leaving us with few questions. I am excited with my new purchase and looking forward in the future to purchase another vehicle from Toyota of Murfreesboro (Arron Morris). Our purchase was solely base on Aaron Morris. We were only looking and in no hurry to purchase a new vehicle, but after talking with Aaron, I now have a new car. Always, Sheri Byers


Great service, staff and location!

5
Joe & Anne Smith on 01/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Aaron Morris and was such an asset in every way, helping us think through all the possibilities and find the best fit for our needs. Aaron and was very understanding of our situation, and just a pleasure to work with! Also, Doug Beutel was a great help in leading us through all the financial maze of financing and warranty selection. The new dealership location was a key for us as well, and could not have been more convenient and hospitable. We have found the hometown relationship we were looking for, and will bring all our future business to Toyota of Murfreesboro!!!


A pleasant experience!

4.5
KJB on 01/01/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I have been shopping for about a year for a car. I had avoided car lots and dealers because of high pressure salesman. I had some time recently and stopped in at Toyota of Murfreesboro. I had the pleasure of being greeted by salesman Tariq Abuzahra. He was very pleasant to do business with and listened to my needs and what I wanted in a car. I am happy to say that he found the perfect car for me and made a sale and a very pleasant sale experience for me. Thank you! I am happy to say I would recommend this dealership after this experience and highly recommend Tariq as a knowledgable and professional salesman.


New Highlander

5
Happy customer on 12/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great experience buying our new car. Thank you Steve Woodard. You were awesome to work with.


Cheated?

1.2
Sad buyer on 12/18/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

Sad buyer12/17/2015Reason For VisitSales (Used)"Even if I wasn't screwed over, I feel like it. "Salesman Mike Batts came rushing to meet my elderly mom and I as soon as we opened our car doors at the dealership. "How can I help you?" That started my current used car buying experience. Like others listed in this rating forum that unfortunately I did not read before going to TOM, I was told by Mike that darn it the cars that I had pulled from the internet to look at were already sold. He didn't even pause. I said I wanted to look around. He started his sales routine. 'Well what ya lookin for in a car?' I told him. Well here. Look at this one. A pretty white Nissan Altima. Looks good. Lets drive it. Drives good. Seems good. Lets go look at gettin you in this car. I asked for the Carfax which showed no problems, no wrecks. Good. I had a good deal of cash to put on it. I refused to take the car without some warranty. I was told You can't get a warranty without financing some. So the money man takes over for Mike. My deal, right now, feels like I've been cheated. The car had a 'check engine' light. I told mike I didn't want it if something was wrong with it. He said "Let me get it checked". Minutes later, he said "it's nothing. A small part that we will put in will fix it." Ok so I go for it. I agree to finance a warranty and the remaining amount on the car. The money man said 'he'd GIVE me the Permaplate treatment on the car with the purchase of the warranty. I am embarassed to say I did what I have sworn to 'never do again' I trusted them. So Mike got the car washed and ready for me to take. Somewhere along the way Mike lost his dealer plate and he keeps hinting that I stole it like I'd have a use for it Now after bringing the car back for the simple part and the Permaplate and the huge mess made of this by Mike who did not do what he was supposed to do, I am highly ticked off by the treatment I received from Mike Batts, the service dept manager who sassily told me "I can't just give you a car from the lot" because mike didn't have a loaner car set up before I got there. Mike's sassiness to me like it was all my fault and then his last snotty attitude when he finally got me a loaner, he had to make one more comment about someone stealing his dealer tag and then just plopped the loaner keys in my hand and walked away. I told him again I did not have his dealer tag. Now I have my new used car back and I go over the paperwork I signed in trust only to find that I will pay for the permaplate along with all else. So yes I feel cheated and doubt my car and once again hate car dealers. Ps. Mike said the dealership would fill the gas tank when the part was installed-last lie. Also very next morning the same light came right back on. Regretfully dissapointed.


Awesome car buying experience

5
T Vaughn on 12/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Gus took the headache out of buying a car. I don't buy new cars, but I got myself in a mess with a used car and they traded my car sight unseen. Holly in finance makes sure you understand what you are getting. She explains the warranty process very well. I recommend and this dealership.


Love our new Toyota Corolla!!

4.7
Genise Doris on 12/08/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Nell was an AWESOME lady to work with. Everyone was very professional and friendly. Tom and Will were just as great to work with. I have worked in the automotive industry for more than 29 years now and i must say that i am very impressed with your dealership and every person that i had the pleasure of meeting this weekend there. Seems like a great company to work for. Thank you all for your understanding and help in making a difficult situation much easier.


Azeem Z Khan found exactly what I asked for.

5
Glenda on 12/01/2015

Customer Service: 5.0

Z found exactly what I asked for color and all explained all the bells and whistles. We went for a test drive and in a few minutes the deal was done. I found him to be friendly honest and a pleasure to deal with and I will recommend him to everyone I come in contact with looking to buy a new car. This was the second car we bought from him.


really great experience

5
Eric Bennett on 11/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would say this was the easiest truck I have purchased and I have bought many. I will recommend Toyota of Murfreesboro to everyone . Mr.Smith took really excellent care of us we found the truck online inquired he responded quickly, he had a bit of a hiccup because the truck was being serviced but prevailed and made it happen for me. I only had one day committed to buy after the endless searching, This guy beyond just good service . Literally he made us comfortable as possible. Wonderful service I can't say enough about him and the staff.


Buy a car elsewhere

1.6
MT Juliet on 11/11/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 1.0

11/11/15 My husband and I bought a Lexus from there. We would never ever recommend them to anyone. They remind me of a slick used car dealership. They tried to add all kinds of services. We bought some service contract with Lexus of Nashville. We were lied to and told that Lexus knew them well. When we contacted Lexus, they had never heard of Sean..the guy who told us Lexus of Nashville knew him well. Cancelling that was a disaster. We had to call the GM. Finally Holly was the only one who knew what was going on. Brenda, the sales person, told us the spots on the Lexus would come off. We dropped our car off for the repair guy and we called and Brenda said they came out good. When we went to get the car, the spots were still there. Not sure why she lied..did she think we wouldn't notice? We emailed both her and Sean about different things and no response after we tried multiple times to contact them. I would stay away from this place. We have had great experiences with other dealers but this one is not one of them. It is a scam. They tell you anything to get your money.


Beware of the Service contract

2
Camry owner on 11/02/2015

Customer Service: 2.0 Overall Experience: 2.0

We purchased a pre owned Camry. It had about 30,000 miles, and Toyota of Murfreesboro said that a lifetime powertrain warranty came with it. When we went in to sign, we were told that we only get the powertrain warranty if we take the maintenance plan. The plan is another $800. We were told that it would not be a problem to get oil changes and service (I specifically asked because we have had long waits there). Our first oil change, we made the appointment and still had to wait over an hour. Now for the second oil change we are told that the first available appointment is in 2-3 days. My wife was told that she could drop the car off and they will drop her off at work. All this for an oil change....Mobile 1 can do this in 15-20 minutes. We were mislead about the powertrain warranty and the convenience of the maintenance plan.


Doing business with Frank Taylor was a delight.

5
G. Shupe of Cookeville on 10/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Doing business with frank Taylor and Toyota of Murfreesboro was a delight. Great customer service well worth our trip from Cookeville . This was our second time buying from Them. Great interest rate. Excellent Job. Thanks Gary and Sharon.


Bait and Switch

1
Elizabeth on 10/09/2015

Customer Service: 1.0 Overall Experience: 1.0

Long story short....Mike Nobles, Internet Sales Manager, called and said "Great news, we are going to accept your offer for the car you asked about." It was a red 2012 Camry SE...SE is the key point here. I knew what exactly what I wanted and what I would pay for it. Needless to say, I was excited. After setting up an appointment time of 6:45 pm, it was all set to go. My husband got off work early so we left early. The whole time we were texting back and forth with Mike to let him know we were on our way. his response was "Great. See you in a little while.Woo-hoo...I'm getting the car I've been waiting for. NOT!Mike and his sidekick Steve met us outside and was leading us to an LE not SE. I looked at Mike and said "This deal was for an SE". He said I'm sorry, that one sold right before you got here. I do have this red LE that I can make you a deal on.Needless to say...I wouldn't buy a bottle of water from this dealership if I was suffering from dehydration.BEWARE: as of this posting the car is still posted on their website for sale: Stock No. U119403AVIN 4T1BF1FK6CU605333


Found my new Tacoma

5
Gene Miller on 10/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I've been looking for a new Tacoma double cab with a long bed. There were certain things I was looking for that I wanted. This would be my 2nd Tacoma. Blake Poteat was very helpful and patient and answered all my questions. Vehicle purchasing can be a real hassle, but Blake made it hassle-free. I really love my new Tacoma and found just what I was looking for. I look forward to driving it for many years to come! Blake - Thanks!


GREAT

5
Lexus,tundra,scion on 09/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great ALL the way around ......this is the 1st used ive had ...So far So Good ! Matt Breaux was GREAT and didn't know him before walking around looking at cars.


Don't go here alone ladies!!!

1.5
Thisplacesucks on 09/05/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

I know buying a car is rough and used cars are never perfect but mine had to go to the shop the next day because the windows magically stopped working. And yes, I had to pay for it. My friend bought from here and like mine, the next day it died and was in the shop for a week. But that doesn't even touch why I would not go back here... I never asked for additional warranties or anything but as a first time -female- car buyer, they added everything they could and I knew the car salesman so I did not pay as much attention to the details as I should have because I TRUSTED them. Well, I shouldn't have. After I realized how I had been taken advantage of, I went to the finance guy, Will, to fill out the papers to cancel the additional warranties and get the $ back. After he told me he was too busy to see me at the moment, I sat down anyways. He put the paper in front of me and told me to sign it. Learning from my mistake before, I asked questions first and that irritated him greatly and he was persistent about changing my mind to cancel. I signed because it was my decision to make. That was in March. June came around and nothing had happened. So I contact them again, they said they would email the paper work again. Didnt happen. So I went to the dealership yet again! Signed the papers after Will, trying to change my mind again, didn't even know how long the warranty was for. It is September and still nothing has been done. I've emailed the owner, Andy, and no word back. I'm not at all satisfied with them adding stuff that wasn't asked for, then treating me like garbage because I'm not giving them more money, and having to take so much time for nothing to happen in return. Through all this the salesman, Kaissi, was just that...a salesman...who had no knowledge of anything but being able to talk his way to a deal. He coukd never answer questions for me nor remembered anything abiut the deal, didbt even show me the carfax history report after i asked for it. I will never shop here again and I will never recommend this dealership to anyone. Again, I should have taken an experienced car buyer with me or not trusted the salesman who was a personal friend. I do admit those mistakes.


My new Tundra

4.8
goblue on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Shopping for a vehicle shouldnt be tuff, once at Toyota everything clicked. Blake Poteat and the owner made it easy. Thank you, Charles and Lisa


Great Service and Great Vehicle

5
Lauren Harmon on 08/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We just purchased our new Rav4 this past Saturday and it was a great buying process. Steve Woodard was a great person to purchase our vehicle from. He was patient and found the exact Rav4 we were looking for. He was not pushy like some car salesmen can be. He made the expereince very comfortable and pain free. I would most certainly recommend friends and family to visit Toyota of Murfreesboro and ask for Steve. He will change your opinion of buying a car.


Great On-line Purchase Experience

5
Tina, John, Emily on 08/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Steve Woodard was a great support to my daughter and our whole family as we purchased a used car on line for her. She is attending college in TN and we live in Hawaii. There were many challenges that Steve (and the whole Murfreesboro team) helped us overcome. We appreciated how much Steve/the team offered to support my daughter for any needs she may have with the car since we are so far away. It was a great experience for all of us!


Happy with my Highlander

5
Happy on 08/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I met Steve Woodard last week and bought a car that day. I was very impressed with the new Toyota facility and Steve's ability to treat me as if we were old friends. I felt very comfortable , no pressure and very informed about the car I bought. I have already told others about this good experience and am very happy with my Highlander. Thanks Steve! Kim Jameson


Great sales experience!

5
Rob in Murfreesboro on 08/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was recently shopping for a new or used car. I hate buying a car; due to the "games" most dealerships play. This was NOT the case at Toyota of Murfreesboro. My wife and I stopped in one evening and were met by Blake Poteat, Sales Consultant. He was friendly, courteous, and never pressured us in any way. I told him I was two weeks away from being ready, and he said to please let him know if there was anything in particular that I was interested and he would try and find it for me. In the meantime, I visited another dealership in town, What a mistake; I was called every day after my visit; both to my office and to my cell phone. It was close to being harassed! I finally told the other dealership that they had helped to make up my mind, and that I would be returning to Toyota of Murfreesboro to see Blake. That's exactly what I did, and I couldn't be happier. I purchased a 2012 Toyota Avalon that had so few miles that it still has the "new car smell". While working on the sale, Andy Obeissy, Owner/General Manager stopped by to say hello and to thank us for our business. When I am ready to purchase my next car, I will be certain to go see Blake Poteat first. He is a true gentleman and cares about his customers. Well done, Blake. Thank you!


NSmith

4.4
NSmith on 08/17/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Frank Taylor and Uncle Bud of the internet sales were great to work with!! They were very patient and helpful willing to make personal time.. Thanks


Great trade-in deal!!

5
Denise C on 08/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking for an upgrade to my 2013 Camry hybrid but wanted more than just a back- up camera. With the help of a deal I had received in the mail and Arron Morris and Vinny, I was able to get everything I wanted in a new 2015 Camry hybrid with 0% interest, too!


outstanding service and outstanding new auto avalon hybr

5
ricjard37 on 07/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Once again the dealership owner and the best salesman, Blake, came through with another outstanding sale and taking care of the customer. You guys are great. Again, thanks to Blake for the outstanding service and delivery.


Great Car Buying Experience

5
Joe & Marian on 07/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our Salesman was Steve Woodard. He worked hard to find us just the right car for our needs. He was friendly, polite and had a thorough knowledge of the cars available in our price range. Excellant job Steve.


Wonderful and Helpful

5
Spence on 07/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Patient and understanding of my wants/ needs in a new vehicle.


Buy your new vehicle here.

5
Alan on 07/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Go see Brenda if you want a new vehicle. They didn't have the truck I wanted but Brenda found one and got it here quick. No hassles or problems of any kind. Great deal on my new Tacoma.


My Tundra is Awesome!!!

5
Brandon Russell on 07/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Matt Kneisel did an excellent job helping me find the truck I have always wanted! He was very kind and personable to my family. He made us feel at home at Toyota of Murfreesboro!


Steve Woodard---Sales Team

5
John Wentz on 07/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After 11 years and 245K on a Honda Accord, I decided it was time to look at a new car. I contacted Steve Woodard and he had the car ready for me when I arrived. Steve did a great job and the car buying experience was better than what I remembered. Needless to say, I purchased a 2015 Camry XSE and couldn't be happier with my decision over the Honda Accord. I would reccomend people to Toyota of Murfreesboro based upon my experience. Everyone there seemed to really go out of their way to help and answer any questions.


Love my Prius v!!

5
Brittany R. on 07/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Steve Woodard was an awesome guy to work with! He was not only patient with my husband and I but also with our three girls! Never pushy and let us make our own decisions about what we wanted or didn't want. Sometimes salesmen can be pushy and try to talk you into things but not this guy! I love my prius v! I love the room, the gas mileage, the look, and not to mention the LIFETIME WARRANTY! I would recommend this dealership to anyone and if your looking for a good salesman ask for Steve!


Great customer service!!!

5
Sholtman on 07/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great customer service! Steve Woodard and Michael Adams made the pain of buying a used car painless! Both very professional. They listened to our needs and together we found the perfect vehicle! Love our car and will be coming there for all our service!!! Will recommend this dealership to friends and family! Thank you!!!


Great dealership

5
A hard worker on 07/06/2015

Buying Process: 5.0 Overall Facilities: 5.0

We bought a car from the dealer during the July 4th holiday and were very impressed by the dealership and professionalism. Will recommend to anyone that I know!


Love my new car

5
Brian Cornelison on 07/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I really love my car the salesman "z" was wonderful.


Happy With OUr Prius

5
Jim and Shari on 07/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

"The salesperson, Steve Woodard, was everything one could wish for in a buying experience. He was courteous, friendly, concerned that we be completely happy, understanding of our feelings and opinions, and, while eager to accommodate us, not pushy. We liked him a lot. "We had been looking for a pre-owned vehicle, and he called to say that the dealership had three that seemed to fit within our parameters. He made room in his schedule for us to test ride them that same afternoon. We liked, but did not love, all three and were not ready to make a decision. He understood. He asked if we would consider a new vehicle and understood our reasons (both ecological and economic) for preferring pre-owned. Still, he said that after spending the time with us and getting to know our needs and preferences, he was aware of one new car that seemed to be exactly what we were looking for. Would we take a look at it? Well, OK. And he was exactly right. The Prius he showed us not only fit the bill but had been marked down substantially for the 4th of July sale. "Mr. Woodard spent a lot of time being sure we understood how to operate the car and answering all the questions we had. He even helped us clean out our trade-in. Our only disappointment was in the trade-in analysis, but Mr. Woodard did get us more than the original offer, and we accepted rather than having the hassle of selling the car ourselves."


New Tacom, my first!!

5
Becky Davenport on 07/01/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Young Mr. Ben Mcmillan was very helpful, he helped me in every way and was very polite!!


James Fisher

5
James Fisher on 06/30/2015

Buying Process: 5.0 Overall Facilities: 5.0

My buying experience at Murfreesboro Toyota was very pleasant, everyone of the staff that I came into contact with were very friendly and courteous. The sales person, Brenda Sandler, was very helpful and made sure that we were able to talk with the right people to answer our questions. Her interest in helping us did not end as soon as the deal was sealed. She continued to be helpful while preparing the automobile for delivery. Showed us several good features of the car and helped us to understand how we could benefit from them. I recommend her to anyone looking to buy a Toyota, I was impressed with her honesty and effort to please the customer. Also appreciated the courteous interaction with Tony (one of their sales managers). I like the car and look forward to working with others in your facility that will be maintaining my car in the coming years. Thanks James


Prius C for daughter

5
RichMc on 06/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The dealership was the most friendly and helpful one I have ever bought a car at. I never purchased a Toyota before but I will be more likely to look there first before I buy my next car. They don't pressure you and they explain everything very well. Thank you for being so easy to work with.


Prius C...Momma's new ride

5
momma's new ride on 06/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We went to check out a Prius C for darling daughter #2. We had a good experience even after being stuck in the elevator with our sales person Matt Breaux who helped make light of the situation. A little while later and a few selfies to Facebook, we were able to test drive and ultimately bought our new car in sea metallic blue. Overall an easy car buying experience thanks to Matt.


Best Car Buying Experience of my Life

5
J. Corder on 06/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was such a wonderful buying experience, my sales person was so nice and had a lot patience with me. I was able to say what I liked and what I didn't. I would recommend Toyota of Murfreesboro to anyone, that's only if they will want the best customer service ever of their life. If you do choose to take my advice ask for Steven Woodard he was a wonderful salesman all I can say is be ready to make a new friend for life I know I did for years to come


professional and caring

5
Richard and Patti on 06/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ben was very professional and helpful throoughout the whole trade and purchase process.


Great service

5
Muhammad Ajmal on 06/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased Toyota Sienna. I had a very positive experience and would again go to them for my future needs. Frank Taylor was my sales person, who made every effort to make the the whole process smooth and enjoyable. Muhammad Ajmal


The facility was very clean and organized.

4
Charlene Triche on 06/13/2015

Customer Service: 4.0 Buying Process: 3.0 Overall Facilities: 5.0

Frank is the greatest a true representative of of the Owner who I found very approachable and i humble. The finance staff friendly and made this process beautifully humane. I felt like a valued customer.Thank you for your assistance and kindness.


Gus & Doug

5
Meier, justus2 on 06/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Gus did a great job selling us our car.Doug was great on the financial end. Salesmen opened doors for us. Everyone was so friendly & helpful. Beautiful, clean dealership. Was treated like royalty by Gus & others there. Would definitely purchase another vehicle from here if needed to. Many thank yous to Gus! Lisa & Mark Meier


Perfect experience

5
Nathan and Tammy Lancaster on 06/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We recently bought a new Sienna. Toyota has always been a great reliable automobile for us. Our salesman, Darren Douglas, was a great asset during our purchase. He is very knowledgeable, friendly and great to work with while shopping and purchasing. We highly recommend Darren and Toyota of Murfreesboro to everyone we know! Thank you for a great experience!


Review for Victor Lawrence

4.3
Janet & Al on 06/10/2015

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

Victor was a Professional Salesman. He made our purchase an awesome experience. We will recommend him to our friends and family


Satisfied Custumer

5
Russel A. Helmers on 06/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I believe that you as a company are great. As Billy Walker and Vinnie did your company a great service. Both did a outstanding job.


buying my truck

4.2
JMILLER- FLATFOOT on 06/05/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Brenda sandler my sales person was great helpful and treated me like a friend. I would also like to say that hollie in finance was just great and worked hard to get me the best deal. Good things happen to people like this who put others first. GOD BLESS ALL.


Mark Warrick

4
Mark Warrick on 05/29/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 3.0

My wife and I were discussing our options after our insurance carrier totaled our current vehicle after an altercation with a deer. During this time my wife was driving a rental, a Toyota Camry. I logged on to the ToM website and found a Camry that we wanted to look at. Within minutes Ms Brenda Sandler, an Internet associate contacted me and we set an appointment at the dealership. When we arrived at ToM we were greeted by Jonathan Russnogle, who was courteous and knowledgeable, not only about the vehicle we wished to see but the total sales process. I am normally very reserved at car dealerships but thanks to the staff at ToM the process went smoothly and we now have a newer and more fuel efficient vehicle. Thanks again to Brenda, Jonathan and Doug for their professionalism and responsiveness.


Great salesman, great deal

5
Carol Cauthron on 05/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great salesman named Azeem Khan. He was the best, not pushy, and very helpful. Everyone at TOM was very nice to us.


Great Service and Selection!

5
Troy C on 05/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Purchased a 2015 Tundra last week for my wife and we love it! Ask for Frank Taylor--he is a very nice gentleman and great to deal with. Brand new building and they have a great selection. Looking forward to dealing with again in the future. Troy & Emily Carter


Great Group

5
Margaret3 on 05/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I must say that the staff (Sales & Service) of Toyota of Murfreesboro are excellent in every way. The service department, under Van's leadership, could not be more professional. My husband and I use their service department for both our cars and have never been disappointed in their work. I highly recommend Jonathan DeBerry in the sales department if you are looking for a car. He is very knowledgeable and will work with you until you are satisfied with the deal. This group of professionals is a true asset to our community.


Beautiful Facility

5
janets98 on 05/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The new facility is beautiful and it's very conveniently located. The staff was wonderful: polite, friendly, and very professional. I was there about 1-1/2 hours and was very glad I had brought my Kindle so I could read because the placement of the TV is very poor. They've provided customers with a beautiful large screen TV but it faces a wall of windows so it's difficult to see anything except glare. But that was the only negative part of my experience.


Muffins and TV

4.2
Barb on 05/07/2015

Customer Service: 3.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

We have a 2013 Prius and a 2006 Avalon and have had them serviced at the old location in Murfreesboro on South Church Street many times.. The new facility is very nice, however; I was very surprised that the muffins, etc. are not longer provided at no charge to customers waiting for their car to be serviced, now a "waiting treat" must be paid for by the customer and the TV in the waiting area is beautiful but it would be better had someone thought about it's placement, you can't see the picture because all the widows reflect off the screen. All the associates were very nice, as always. I'll be going back to have a replacement part put in my Prius, hopefully; I'll get a "free" muffin while waiting :-) It's the little things that make life pleasant....


Great new facilities

5
Bill Freeman on 05/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I stopped by this past Saturday looking to get a new truck and in less than 3 hours I was on my way with a new Tacoma. I'm thoroughly pleased with the service I was given before,during and after the sale. I had a great salesman ( Garret Stiles ) whose enthusiasm is contagious. He was excellent with his honesty and courtesy while we worked out and deal that was best for me. I will continue to refer my friends and others to shop here as not only do they have an excellent product with Toyota, they have a great selection of other vehicles available. They offer a lifetime warranty available that made my decision easy. This is the second vehicle I have purchased from them and also recommend the service department. I will continue to do business with them in the future. Thanks again for a great experience and see you soon !


Outsanding Customer Service

5
"ZAC" on 05/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have purchased several cars in my life, but this was the best experience I have had. My sales consultant Mohammad Al Kaissi was very professional, helpful and catered to my needs. I am very happy with the overall purchase experience but in particular with the honesty and top-notch customer service I received. I highly recommend this car dealership, my sales consultant and love the new Highlander.


Great Dealership!

5
Aimes on 05/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I loved buying my new RAV4 from this dealership! Everyone was so sweet and willing to do whatever it took to make sure I have the right car! Ron Brewer was a great salesman and was very thorough when teaching me about my new car! I highly recommend them!


Restored my faith in car saleman

5
Lisa from Chattanooga on 04/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a bad experience with a local dealership in my area. But ToM restored my faith. The staff was so great that I've been telling everyone where to go and get a great car with great service to match. Buying a car is easy, but getting that superb customer service is what brings customers back and isn't that what it's really all about. We are so glad we found you guys.


Great Service

4.8
Steve on 04/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

They took care of my 2014 Rav 4 with no hassle at all. I appreciate the service greatly and would recommend this dealership to anyone looking for a new vehicle.


toyota tacoma

4.7
Mark and Darlene Johnson on 04/16/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Our experience with Chris ray and the other staff members that were involved with the negotiations with the sell of our new tacoma were great. It took longer than we wanted, but the outcome was well worth it. Thanks for everything toyota. We will definitely do business with you again. Sincerely, Mark and Darlene Johnson


Very accommodating

5
Kim H. on 04/08/2015

Customer Service: 5.0 Friendliness: 5.0

I was running late and they were very nice and accommodating. The new facility is great and so were the staff!!Great vibe and work environment


great service and the new dealership is great

5
kenny on 04/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was great experience buying a car this my fifth car in 2 years and they have been great. Our salesman is great guy he is very helpful. His name is Kaissi and the price was great too.the new facility is very nice building and accomadating. I would recommend if u buy toyota car you should give them try.


Great Salesman

4.8
Henry K on 04/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Visited site on line. Good Visited location--excellent help putting me in a Corolla


My experience at Murfreesboro Toyota Dealership

5
Deji 'Babaloosa'. on 04/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just purchased a toyota highlander (AWD Limited) from the toyota dealership at 2525 S. Church Street in Murfreesbor, TN. and could not have had a better experience. Charles Ray was my dealer representative and smiled throughout the negotiation process even when it seemed we were not going to agree on the price. I went to at least five dealerships between Nashville,TN and Atlanta ,GA. but did not find a place more friendly. Everyone I talked with was cordial and cheerful. Will highly recommend this place to anyone looking for a new or used toyota at a reasonable price.


Experience

5
Jackie and Fred on 04/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently purchased a Rav4 and was treated wonderfully. Thanks to Blake Poteat for your salesmanship and Will Thomas for your help with financing.


2015 Tacoma. Thanks Garrett!

5
RyanB on 04/03/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came here on a Monday. Looking for a new truck, so I did some research before hand. I wanted to check out the Tacomas. There was a much larger selection than I could have imagined. With about a dozen different Tacomas all fitting my criteria. Garrett helped me find the one that best suited me, without regards to the price. The truck I found was beautiful and the lifetime power train warranty only helped. I was on edge at first but with the help of Garrett, the whole process was so much easier. I would definitely recommend this dealership to a friend and when you go make sure you ask for Garrett!


Great Experience

5
Shannon73 on 04/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was really nice to work with. We found exactly what we were looking for, thanks to a great salesman. Make sure and ask for Tyler when you go in. We will definately be a return customer!


Very pleased with service

5
TennesseeTrekker on 04/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've been taking my Highlander here for service since I bought it with 15,000 miles on it in 2007 from another dealer. It now has 215,000 miles and looks and runs great. I've had nothing but good experiences with the service department. Sure, I've had unforeseen repairs but I appreciated their inspections and bringing things to my attention BEFORE they turned into bigger problems or left me at the side of the road.


Wonderful service, friendly, very clean.

5
Fay Clanton on 03/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just bought my second Rav 4 from Toyota of Murfreesboro. I bought a 2015. Darren Douglas was great to work with. He was very nice, answered all of my questions and set my cell phone up for me. Darren and the staff at Toyota made me feel very comfortable. They were all very warm and friendly. I would definitely buy from Toyota of Murfreesboro again.


New SUV Purchase

5
Sloan on 03/28/2015

Customer Service: 5.0 Buying Process: 5.0

Brenda Sandler was excellent to work with! Very friendly and willing to answer any questions or concerns. I would definitely recommend Toyota of Murfreesboro to anyone looking to buy a new vehicle. I was able to purchase my 4Runner and drive it home that same day! The service is excellent!


The best & fastest buying Experience

5
darell and waj on 03/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Before going to Toyota of Murfreesboro, we went to two other car dealers to look for a new car. We were just wasting our time since they let us go back again and again and again. It was just too time consuming so we decided to try toyota. Lo and behold! toyota Murfreesboro processed the car we want to purchase just within a day! Mohammad Kaissi, the agent and Doug Beuttel, the finance guy who helped us are just truly amazing! We could not thank them enough. It was the fastest and best buying experience! Now, we are enjoying our new totota corolla. I will definitely be a customer for life and i will proudly recommend Kaissi to my friends and family. God speed to you guys and more power to Toyota of Murfreesboro.


Bought a new Prius

5
LesMills on 03/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I just bought a brand new Prius C and had a fabulous buying experience. Brenda was a pleasure to work with and Will was a magic man with financing. They worked hard to get us a great deal. We are so excited to drive off the lot with our new car! An easy, pleasant buying experience. Highly recommended!


New Car Sales

5
Anita Eldred on 03/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I recently purchased a 2015 Rav4 from Will West. Will was a delight to work with. He was able to answered all of our questions. We found out that dealing with this dealership was a fun experienced. We appreciate Tony taking the time to explain some things for us and John Lennan for the mountain of paper work he did with great patience and knowledge. When we are in need of another car we will be back and we will request Will. We love our bright red car. Thank you: Rev Tim and Anita Eldred


buying a new van

5
Connie on 03/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a new van was great from start to finish. Jonathan Russnogle was a great help and explalned everything about the van. The whole transaction went very smooth. Thanks to Jonathan and Doug Beutel, finance, for all the help. Great experience in getting the van.


Fantastic Sales Experience

4.7
New Truck owner on 03/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

It was a fantastic experience from start to finish. Not only did the entire transaction go well, but it was fun; no stress and no surprises. From Johathan Russnogle (sales) to John Lennon (finance), it was top notch; best experience ever in buying a car.


they were to lazy to put window latches on

1
steve on 03/13/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I will never take my Toyota too them to get worked on . They didnt want too take time to fix window latches. Van service manager is in wrong position. Very lazy


2015 Toyota Camry, great overall experience

5
Elizabeth Yvonne Norton on 03/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I recently purchased a new Camry. Although buying a new car was something I was actually dreading, it was surprisingly a very pleasant experience. "Z" Khan was very attentive, polite, and answered all our questions fully. "Z" certainly demonstrated above what I consider good customer service. My dad had previously bought a car at Toyota of Murfreesboro, and told me "they will take care of you," and they certainly did! I am comforted to know that I will have them for future service for my car. Thanks again!


Excellent Customer Service!

5
Ib on 03/04/2015

Customer Service: 5.0 Buying Process: 5.0

My experience at Toyota of Murfreesboro has been excellent. Sales consultant Blake Poteat helped me and wife in purchasing our 1st car. He really worked so hard for getting us the car what weve wanted and providing us excellent customer service. I would also like to commend Tony Patanella and GM Andy Obeissy for giving us the best deal and also providing us an outstanding customer service that surpassed our expectations. I highly recommend Toyota of Murfreesboro and Blake Poteat in purchasing a vehicle.


Great Sales team

5
Merrill senior on 02/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a pre-owned Camry from TOM a month ago and was impressed with the quality of service I received. I dealt with Blake Poteat and Darron Douglas. Both were very helpful and patient. I traded in a 14 year old Camry which was extremely servicable and have high hopes on the newer one. Everyone at the dealership was courteous and helpful.


got a new toyota corolla! yeah!!!!

5
Bonnie L Mason on 02/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

the people that took care of me were extremely friendly and helpful. They really listened to what I needed and wanted. I LOVE MY NEW CAR!!!! And I am sure I will love it for a long time to come...this is my second toyota.


Customer review of Cody Lutz

0
Lovemycamry on 02/10/2015

I recently purchased a 2014 Toyota Camry at your dealership. Cody Lutz was the most pleasant car sales person I've ever dealt with. He was patient and took the time to help me understand everything. Charming, pleasant, knowledgeable all describe Cody. Your dealership is fortunate to have him in your employee.


Highlander purchase through Cody Lutz

5
Highlander buyer on 02/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just took delivery of a 2015 Highlander and are happy to say that the sales experience was very satisfactory. Cody Lutz did a fine job of handling the deal for us. He took plenty of time with us, going over the high-end electronic bells and whistles on the car. I highly recommend the dealer and salesman.


Great buying experience

4.8
benglish on 02/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I started my search online and Cody Lutz was my internet salesman. Working with Cody online was a pleasure. I was able to do my research at home without pressure and when I was ready to look at the 2010 Corolla, Cody made sure it was ready to take for a test drive and had it parked out front. When we made the decision to buy we were very pleased with the negotiation process. We had our deal in less than 30 minutes. I was very pleased and highly recommend Toyota of Murfreesboro and Cody Lutz.


2015 corolla 2006 f250

5
Richard the great on 02/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

These two vehicles I bought one in Jan and one in Feb. First of all, I would like to say that Blake and the owner made my purchase experience outstanding. The owner was concerned about my purchase that he even emailed me and wanted to know what he could do on my second purchase to make it happen and for me to be satisfied. Blake made sure he took care of me and he spent extra time with me and never once did he try to pressure me to buy. I would recommend this dealership to anyone.


new car, first time buyer

4.7
sam on 02/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

First time buyer, was given a good deal and solid help.


Great people, great service

5
KurtandJenn on 01/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a wonderful experience at this dealership! The were very attentive without being high pressure. Our salesman, Kaissi, listened to what we were looking for and never pushed to sell us the upgraded version that we didn't "need". We love our Highlander and certainly plan to do business with Toyota of Murfreesboro again in the future!!


Professional, courteous and truly experienced.

4.8
Phillip on 01/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Jonathan DeBerry and Andy treated us with respect and as friends when we purchased our new, lightly used vehicle. I also had a great experience with the service and body shop. The staff is obviously trained and understand the value of doing things right the first time. Highly recommend this crew of people.


Best Of the Best!

5
Ashley P. on 01/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Let me start off by saying I have gone to numerous dealerships, and Toyota of Murfreesboro was by far the best. From the awesome customer service to the hard working car salesman (Jonathan DeBerry). I was pleased 1000% and will recommend this dealership to anyone who crosses my path in need of a car. Jonathan Deberry went above and beyond to help me get my first car, and I greatly appreciate his hard work.


Easiest car deal I've ever done

5
Brad and Dan on 01/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought my first toyota tacoma here back in 2009 and they were amazing. I live almost 2 hrs away and it was with the trip. I recently was in the market for a new highlander so I got prices at other dealerships and this was the best one . I saved 7200 on my purchase here compared to other dealerships and it was all thanks to Jonathan DeBerry. He has been the nicest and easiest salesman I've ever dealt with. He made me feel right at home and it was the fastest deal I've ever made in my life. I highly recommend him if you need a vehicle. My aunt also bought a car a rav4 the same day from him and felt the same way I do about his service. I know where i will be going and my whole family from now on Toyota of Murfreesboro .Please don't waste your time at other dealerships go see Jonathan DeBerry you and your wallet will be glad you did!


had very good experience

5
Davenport on 01/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had very good experience while buying our truck.


Awesome Dealership

5
hoehiney on 01/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would like to thank Marty Goodbread, Internet Sales Consultant and the entire Team for the exceptional purchase experience at Toyota of Murfreesboro on our 2008 Chevrolet HHR. John Lennon, Finance Manager did a great job, getting us in and out quickly on Christmas Eve, getting all of the paper work done. It was a pleasure doing business with an Awesome Team.


Do not trust the service department!

2
rustytumpet on 01/03/2015

Customer Service: 1.0 Quality Of Work: 4.0 Friendliness: 2.0 Pricing: 2.0 Overall Experience: 1.0

On multiple occasions I have taken my car to get it's oil changed at this location. Each time the service advisers are pushy and find something different wrong (second opinions have proved otherwise). Multiple times they have stated to "listen to a trained professional" not your husband. This dealership's service department is in it for the money and uses high pressure tactics to scare you into extra service.


Toyota Tundra

5
Edward Gehrke on 01/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you Brenda Sandler for helping me purchase my beautiful Toyota Tundra.....your personality and professionalism was outstanding. I would return to buy another vehicle from you and will recommend friends to do so as well!!


2012 toyota yaris

4
m wren on 12/30/2014

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

I went into see about a lease vehicle and walked out with a beautiful late model car. Darren Douglas gave me excellent service and the best deal I could ask for


I have my dream car now!

5
PotterThePrius on 12/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am so thankful for Toyota of Murfreesboro. It was a simple process, they were very accompanying of our needs, and Jonathan DeBerry helped me get my dream car. I could not be happier.


New Toyota

4.3
CJ on 12/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 3.0

Bought a new Toyota with Blake: great, easy buying experience. Would recommend to those looking to buy a car in the Nashville area--it's worth the drive out to Murfreesboro.


Excellent Service

5
Wendy Vinsant on 12/16/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The process was So smooth! All went very well! Great sales rep...Chris Courtney!


Service at Toyota of Murfreesboro

4.8
Tom B on 12/16/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a new Toyota Rav 4 Limited in 2012. I have had an excellent experience with the routine service on each visit. Prompt and friendly along with a nice customer lounge to wait in. Recommend highly.


Great Service

5
drno2542 on 12/16/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Recommended some note worthy services since I was moving across country. Jasmine was very helpful and courteous. Would recommend servicing your Toyota vehicle here again.


Cody Jobehdari's Review

5
Cody Jobehdari on 12/15/2014

Customer Service: 5.0 Buying Process: 5.0

I just purchased my 2007 Mercedes Benz GL-450, and I am in love with this car. Meanwhile, I have to mentioned that buying this car was free of hustle or headache since I told them my bottom line price and they match it as closes they could in matter of thirty minutes. They surely have a very good salesman and also very good used car Manager which I really recommend both of them to anybody. My salesman was Mr. Azeem Khan, and his manager was Tony.


New Toyota owner

5
Dr. K on 12/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Extremely happy with both the dealership and the vehicle, a new Toyota Highlander XLE. Got an excellent price by being firm and persistent.


Wonderful experience

5
Jason & Ashley Peery on 12/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Blake Poteat (sales) and Will (finance) are two of the most professional people we have met in all dealings in the car business. They both provided exceptional customer service and exceeded our expectations. We are pleased with our purchase and would happily give Toyota of Murfreesboro our business in the future! Thank you for making what could have been a stressful process an easy one! We are thoroughly impressed with our experience!


Great Experience!

4.7
RBandAsh H on 11/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Darren was extremely helpful, Will in finance was very informative and they both gave the extra effort!!! They worked with us to make sure we were making the right decisions and the best situation for my husband and I. Andy has always been great as well. This is the 6th car we have bought from this dealership!! Very pleased and my new Camry drives awesome!


Great Experience!

5
CarolyneP on 11/25/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just purchased a Camry from Toyota of Murfreesboro and I received the BEST customer service one could hope for. My salesman, Z Khan, was so very helpful. He even came in on his day off to assist me. I will gladly recommend Toyota of Murfreesboro to any one needing to purchase a car. All the manager came around and introduced themselves to me, which i thought was very nice. The business manager, Will, explained everything in detail and was extremely helpful in answering all my questions. I could not be happier with the service I received from everyone.


Great Service & Sales Team

5
the easy one on 11/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a new 2014 Toyota Corolla from Blake Poteat & Chris Ray a few weeks ago and couldn't be happier with the experience I had! Very friendly staff and they made it very easy


Great experience

5
Emily on 11/19/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jim Russnogle at Toyota of Murfreesboro was wonderful to work with. He knew I did not have a lot of time and got me in my new car quickly.


Great buying experience

5
Tot on 11/13/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Toyota of Murfreesboro is definately the place to go when looking to buy a Toyota. Jonathan Deberry,is the sales man I worked with and he has been nothing short of amazing. He is very attentive and works with you to ensure that you get the best deal available. He works with you during the process and after the entire process. He also constantly follows up to ensure that you are not having any issues with your car. If you ever want to buy a toyota, this is the place to go. The customer service is top notch and everyone is so nice and friendly (including the big boss). Great experiece.


Alex Meriweather

4.3
Alex on 11/11/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Great place to purchase a car. Sales staff very professional.


Good Experience

5
Joshua T. Crain on 11/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have purchased four vehicles from Toyota of Murfreesboro in the past year. My salesman all four times was Kaissi and I was able to get exactly what I wanted each time. He has always been professional and energetic. I have not found him to be pushy or overbearing. I told him what I wanted and he was able to make it happen. On two occasions he ordered what I wanted and had it on the lot within a couple of days. I will continue to be a Toyota of Murfreesboro customer because of Kaissi.


Excellent Service and Patience

5
Daniel C. on 11/07/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Brenda Sadler was the most patient and non-agressive sales rep I have ever met. She was willing to wait on until I was ready and made every effort to answer my questions and get what I wanted regardless of where it was in the State. I recommend the Brenda and the other staff (Charleen, Mike, & Will - forgive me I cannot remember last names) I encountered while at Toyota of Murfreesboro to anyone and everyone who wants a quality product and service.


Pleased with Service

3.5
JRV on 11/03/2014

Buying Process: 4.0 Overall Facilities: 3.0

I just bought a 2014 Avalon Limited. Chris Courtney did a fine job of helping me find the car I wanted. He did not pressure me but answered my questions and was very up front with information. I am pleased with the buying experience at Toyota of Murfreesboro.


A Great Dealership

3.3
BamagirI on 11/02/2014

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 2.0

The salesman I worked with, Marty Goodbread, was outstanding. He was knowledgeable and patient with me during the process. He readily responded to email questions prior to my scheduling a test drive. He was attentive but not pushy. I traveled 90 miles to this dealership after becoming unhappy with the sales tactics used at the dealership in my town. Be sure to do your homework and research vehicles using their web page, including reading all the fine print, prior to going to the dealership. The original price I was given during the negotiations process was significantly higher than the advertised Internet price. The showroom definitely needs to be bigger and updated, but they are building at a new location which is definitely needed.


Amazing

5
Jessica on 10/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was an amazing experience! Darren was awesome and so helpful. He worked with me and my fiance to get us a car we could afford and made sure it was safe. I went in with the intention of getting an SUV but it wouldn't work with my budget and instead of tempting me with one, he showed me other options. We were treated very well and everyone made sure we were being taken care of.


Mr Tom Walton

5
Tom Walton on 10/24/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jon Russnogle did a great job-helped me understand my car better-gave me a good lesson on the use of my Bluetooth device.


Great job

5
Steve on 10/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very good buying experience, good vehicles great salesperson.


Excellant and friendly service

5
Sandra C. Jarrell on 09/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came in looking for a car but really wasn't planning to purchase necessarily that day, but I saw exactly what I wanted. Darren was very friendly and efficient with helping me decide. I felt very comfortable dealing with him. he made every effort to try and make this deal for me and to make it to where I could afford it and not feel uneasy or pressured about my decision........I walked out of there one very satisfied customer and very proud of the purchase I had made! I love my car and I wanted it ever since I first saw it advertised and now thanks to all of you at Toyota of Murfreesboro Tn. I have it!


Outstanding Customer Service

5
Kelsey on 09/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mr. "McFly" was exceptional in customer service. I was a little nervous about test driving and he calmed my nerves. In addition, he explained all of the features of the car that I purchased. I would highly recommend Toyota of Mufreesboro.


cody lutz sales person review

5
Randall l Timmerman on 09/23/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Cody Lutz our salesman was the best one we have ever had, we have bought many car over our lifetime.


Best dealership in Murfreesboro Hands down!!!

5
N. Goudong on 09/23/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We Came in on a 2014 Camry. We were greeted by Chris Ray. He asked all the right questions and found the right car for us. Chris was very polite and took his time to answer all of our questions. We never felt rushed during our deal process. Everyone at the dealership was helpful and friendly. We got a great deal and we recommend Chris Ray if you are in the market for a new or used car.


Pleasant and fair

5
Sara Richardson, retired OR nurse on 09/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Recently, while my 2002 Avalon was in for service, I decided to test drive a 2014 Avalon. Heath, from Service, introduced me to Bounlay (Boo) Douglas in Sales. From the very beginning, Boo was extremely professional knowledgeable and pleasant! She was never impatient or aggressive with me even after test driving x3 Avalons. Andy Obeissy, Owner/General Manager, was very fair and considerate which made for a great car buying experience! I cannot sing Toyota of Murfreesboro's praises enough! I thank Andy, Boo and Finance Manager, John Lennon for making the dreadful car shopping painless and thank you Heath for introducing me to Boo. Murfreesboro is so fortunate to have this great staff on board at TOM!!


Clean ficilities, friendly people and easy to deal

5
Daniel Knapp on 09/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A great big thank you to Brenda Sandler and Toyota of Murfreesboro. I was looking for a Toyota Tucoma on the internet and saw one that was advertised by Toyota of Murfreesboro. I answered the add and was called by Brenda, I informed her that I was interested in the truck and she said since it was so late in the day she would hold the key, pull it up to the front for me to see the next morning. The next morning the truck was in the front of the building, I loved the truck, Brenda was super nice as well as everyone at the dealership, it was very easy dealing with these people, a definite five star operation.


BULLIED BEYOND BELIEF

1
STARFWD9 on 09/16/2014

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

MY WIFE AND I VISITED THIS DEALERSHIP LOOKING FOR A USED CAR. WE WERE SHOWN 2 VEHICLES THAT DID NOT MATCH WHAT WE SAID WE WERE LOOKING FOR. WE TRIED TO DISCUSS PRICING AND THEY WERE VERRRRY HARD SALE. WHEN WE SAID WE DID NOT WANT THE CAR AND WE INFORMED THEM WE WERE READY TO LEAVE HE THEN ASKED US IF HE COULD GET HIS MANAGER TO COME OVER AND THANK US FOR STOPPING IN TO THEIR DEALERSHIP. THE MANAGER WAS VERY PERSISTENT ON MAKING A SALE. WE FELT BULLIED TO THE POINT THAT WE HAD NO CHOICE BUT TO WALK OUT. I WOULD NOT RECOMMEND THIS DEALERSHIP EVER!! WORST EXPERIENCE EVER!!!


Great First Time Buyer Experience

5
Alex on 09/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I am a first time buyer and I'd like to say that Brenda Sandler and her staff at Toyota of Murfreesboro are fantastic. She is a very patient and wonderful person. She makes you feel like a person and not just another sale, and this goes for the financial people as well in her office. If you are in the market for a new car go see Brenda. She is someone you can get a long with and the guy who helped with the financial part of the process, Andy, is awesome as well. Both were extremely helpful to me and made me feel like I can trust them with anything I need. I am going to recommend that if anyone needs a car or help with a car they should go see Brenda Sandler.


Experience

5
Alex on 09/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I'm a first time buyer and the woman who helped me is nothing short of awesome! Brenda is exactly what you want in a salesperson. She is caring, helpful, fun, always smiling, and has great suggestions. She stuck it out with me for a while and she helped put me in a fantastic car. Brenda and her staff made me feel like I mattered and was not just another sale. I would highly recommend Brenda for being anybody's salesperson, as well as, her staff, especially Andy. That guy was great with working with me in getting a price I could afford. If you are in the market for getting a new or used car I highly recommend you go see Brenda Sandler and the staff at Toyota of Murfreesboro.


New Tacoma

5
Tyler B on 09/12/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Darren was great! Best price around, I checked all over middle Tennessee!


Buying the Rav4 was a good decision.

4.8
Laura Volkerding on 09/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I just purchased a Rav 4 at Toyota f Murfreesboro Tn. I give 5 stars in all categories to Cody Lutz. Cody was very helpful in finding or giving answfers to all of my questions. Mike ( Internet mgr) was also very good with all business transactions . Mike and Cody promised no surprises in the final paperwork and they were right. It was very smooth Thank you for being honest and helpful Thank you Laura Volkerding I have been trying to fill in all stars but the stars don't all worl.


Thank you, Toyota

4.7
Mike & Kathy on 09/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We thoroughly enjoyed our interaction with Toyota when purchasing our 2014 Toyota Avalon. Everyone was gracious and patient, allowing us to negotiate the best deal for us. We especially thank our Sales Consultant, Ben McMillan for his respectful nature, product knowledge and honest approach. Finance Manager Will Thomas was thorough and helped us manage the finance process with no bumps. Both of these gentlemen were professional and extremely pleasant to deal with. Thank you, Toyota. We appreciate you!


The best car dealer in Middle Tn

5
Marian Bautista on 09/05/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We received an excellent and well explained details in our Camry SE hybrid thru Mohammed Al Kaissi and we negotiate the price that we want with his manager Andy without any pressure...Now ,my husband enjoy driving his new Camry and the advantages of having a hybrid.thanks


Purchase

5
Brett and Colette on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It had been eight years since I had a new or different car. Jonathan Russnogle was so kind and very patient with me and my husband. Cars and technology have changed alot in 8 years and he was very nice on explaining the new features with me. When we had questions, if he did not know the answer, he was on the phone looking up our answers....very impressed! If you need a patient and kind salesperson, please see Johnathan!


Thank Brenda Scandler for her excellent service

4.5
Fenan Xiao on 09/02/2014

Buying Process: 5.0 Overall Facilities: 4.0

It is unforgetable for my new car purchase process. I was lucky to have Brenda Scandler to help me find a right car. She is so kind and helpful and her assistent was not in the least afraid of trouble until the customer getting satisfactory.


Perfect Customer Service

5
Duane & Evelyn on 08/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went in expecting the same treatment we received at a competitor, but received something so much more that we walked away with 2 new cars....very happily I might add. Arielle Roides was our sales person. In a short version of her...professional and sincere!!!! You were not greeted by anyone with cynicism at Toyota of Murfreesboro, I honestly have never enjoyed a better car buying experience!! Tom in finance and Holly who signed the paperwork continued the already perfect experience. THANK YOU Toyota of Murfreesboro we are two converted Toyota persons based of the amazing experience!!!!


Customer Service not a priority!!!!!!!!!!!

1.8
Upset Customer on 08/23/2014

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

I bought a used car from here and one week later started having trouble with the car. The brakes and steering wheel were not working right at all. They avoided the question and emails until their 30 day period was up so they wouldn't have to pay for it. We still took it in assuming coming from a reputable car dealership they would take care of us and our car. Well was I disappointed and shocked!! They basically told us some cars just make noises and they were not willing to fix it!!!! I was very taken back and upset at the situation. Needless to say I would NOT recommend this dealership unless you want to get cheated!!!!!!!!!


Blake Poteat

4.3
Jeff on 08/22/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Went to trade for a 4 door civic, Did not see it and told Blake I wasn't going to waste his time. Blake calmly suggested we see what he had in inventory. I had been searching for weeks for a 4 door Civic Si so my mind was stuck on that model. Blake searched inventory and asked if I would be interested in a coupe. I said I would look at it. Blake took me back to see the used inventory not yet conditioned for presentation. The advertised 4 door was still available. Upon inspecting it and the coupe suggested by Blake, I decided to test drive the coupe. I drove it and liked the performance. We went to the negotiating table. The first deal presented was not too my liking so Blake took it back and came back with something more palatable. I got to meet John Lennon from Finance next. He put together the package and informed me that it would be possible to find the interest rate for the loan would be better when the banks opened on Monday. Before I could leave the showroom, Mr. Lennon came to me and advised the bank contacted him already and the rate was significantly better than the original. My payment dropped by $30 overall which was better than I had hoped for. Blake took excellent care of me. He has the potential to be a GREAT salesman. Right attitude and enough resolve to not get frustrated after being told no. Thank You Blake. John's experience was evident and the financing process was one of the smoothest I have ever experienced. Thanks for the work finding me the better rate. Overall the experience was a very good one. Although I may not be in the market for a vehicle in the near future, the experience I had this time will make me consider Toyota of Murfreesboro first for my needs in the future.


Darren and Brenda

5
Danette on 08/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Darren and Brenda bent over backwards to help me get the car I wanted! They are efficient, friendly, and follow-up until the customer is satisfied. I would definitely recommend this dealership and the two salespeople I worked with to anyone.


A great place to buy a Toyota

5
George B on 08/08/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I have purchased several Toyotas in the past and our experience with Toyota of Murfreesboro was excellent. Our salesman Ben McMillan was very knowledgeable about the vehicle that we were thinking about purchasing. My wife and I will return there if and when we decide to purchase another vehicle.


Quick, Painless & Positive

5
junebugfan on 07/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I sent an internet inquiry & Brenda Sandler called & left voicemails for me 2 or 3 times over a period of a couple of weeks, saying she would be glad to help me find the vehicle I wanted. I finally called her back, & within about 3 days I was driving my brand new Tacoma home. I had dealt with several sales people at several Toyota dealers, some were helpful, some were not, but no one was friendlier or more helpful than Brenda. The entire process was pressure free, & they steered me in the right direction to get me the best vehicle for the money, as the one I ended up buying was actually much more vehicle than the one I "built" with the specs I wanted. In hindsight I am VERY glad they talked me into going that direction, as the one I built wouldn't have been nearly as nice, & would have cost the same. The entire staff that helped me, including Andy, Will, Holly, Michael & Brenda were up front & a pleasure to work with, & they got me into my new truck FAST! Couldn't be happier that I decided to buy my vehicle here!


Tundra

5
Ben Blake on 07/28/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just recently traded my Tundra 2012 for a new 2014 "1794" Tundra. I'm a stickler for quality, honesty and great customer service and Toyota of Murfreesboro delivers!! Arielle was fantastic in getting me taken care of. In fact, the whole staff from sales to manager to owner make you feel like you're their most valued customer!! And it doesn't stop therethey back it up in service too!! Its obvious that they want to build relationships with their customers and within the community!!. I highly recommend Arielle and Toyota of Murfreesboro!!


Good Product and People

4.7
Patty and Tom on 07/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

For us, selecting a vehicle has never been impulsive. We are cautious, thoughtful and calculated, in our approach to analysis and decision making, when reviewing and comparing brands and models. We understand and respect personal choice. People perceive and prioritize in various ways, so there are many different vehicles and options, available. Of course, we always seek to rationalize and maximize value, for our own personal situation. Following is insight to our experience. High ratings for safety and reliability are a must have. We purchase vehicles, to own (not lease), with intent to keep and use vehicles for five or more years. For that reason, the cost of ownership is very important to us (purchase price, depreciation, resale residual, fuel efficiency, warranty, maintenance and insurance). We also pay attention to vehicle performance as we very much want a vehicle that is fun to drive. Historically, we have not purchased cars that are loaded with amenities and creature comforts. Our use of vehicles has been focused and limited; going from point A to B - safely, reliably, economically and comfortably, but not necessarily, luxuriously. For our requirements, we have owned Honda vehicles (Accord LX & EX) that have satisfied our needs and served us very well, since 1985. Now, my wife and I are recently retired. We are traveling more, and doing so, mostly, by driving. Longer trips, and much more time in the car so our value proposition has changed, somewhat. Safety, reliability, and cost of ownership are still a must. Also now, fun to drive is a must have. And too, of a higher priority, are requirements for luxury seats, a comfortable ride, a quiet cabin and more amenities. Our needs are different, but our approach to selecting a vehicle has not changed rationalize and maximize value. In 2013, I purchased an Avalon from Toyota of Murfreesboro, TN. My wife and I have thoroughly enjoyed driving this vehicle. Longer trips are so much more comfortable and less tiring. Fuel efficiency has been very impressive, too. Our satisfaction and confidence is high so much, that this past week, my wife purchased a 2014 Avalon, for herself, also from Toyota of Murfreesboro, TN. We thank Dwayne, Tosh, Tony and Andy for making these purchases, a pleasurable buying experience. Patty and Tom - Nolensville, TN.


Had the vehicle I was looking for...

5
Don Hervig on 07/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market for a new Tacoma and Toyota of Murfreesboro had the vehicle I was looking for. Brenda Sandler was my salesperson and she did an excellent job of taking care of me. She has followed up on some details several times. Also the Murfreesboro dealership has the Lifetime Warranty


Friendly, courteous, responsive.

5
Wen & Shirl on 07/23/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just purchased a 2014 Camry. This is our third vehicle purchased from Toyota of Murfreesboro in the last 12 months. The experience has been excellent each time. Chris Ray is a very capable sales associate, being knowledgeable, thorough in explaining features, and pleasant to deal with. All the sales staff was very helpful. Doug in the business office was very helpful as well. If we have a need for an automobile we will be back. We give Toyota of Murfreesboro a big thumbs up.


Knowledgeable and Friendly Sales People

5
CindyTN on 07/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Darren Douglas, one of the sales persons at T.O.M, was very knowledgeable regarding my Scion TC. He was friendly and easy to talk to. He made sure that I was happy and comfortable with the purchase of my car. There was no pressure into buying. Whenever I had to call him and he was not available, he would always call me right back and answer any questions that I had after the purchase of my car. I am confident that I purchased an excellent quality car.


Great product, excellent service

4.7
No longer missing my 4 -Runner/Gayle on 07/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

We came in thinking that we would take a look at the Highlander, then move on to the next couple of dealerships to check out other brands. We had a very favorable opinion of Toyota since owning a 4 Runner, which was what we traded in. Long story short, we stayed put and bought the Highlander. We were treated so well, and frankly the quality of the Highlander was so good that we found no reason to leave. As for customer Service Our sales rep, Arielle Roides was wonderful. She had strong knowledge oft all the bells and whistles of the car and answered all our questions. Additionally she worked very hard to make sure that we received the best possible deal - very much appreciated. When it came time to signing papers, Financial Mgr Will Thomas really made the process painless. That was a pleasant surprise. Overall we were really pleased with how we were treated and wouldn't hesitate recommending this dealership.


Years of consistent service

4.7
Rene on 07/21/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

My family has dealt with this dealership through many different owners since the early '90's. They have excellent service and provide fair deals in all of our experiences. They did not try to push products or services that are not necessary when buying a Toyota. (Don't people buy a Toyota because of its superior quality?) The process still takes forever but overall, another great experience.


New Car

4.7
Brian on 07/15/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Overall we had a very good experience with Toyota of Murfreesboro, and Jonathan DeBerry worked hard to help us throughout the process. Charlene, the general sales manager was also extremely informative and helpful.


Welcome to the family

5
Debby on 07/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

That is what it felt like when we were greeted on the lot by Will West. Courteous, knowledgeable and friendly. He made the decision process smooth and we were filled with confidence as he educated us on the Sienna. As we started with the purchase process, every member of the team we encountered was kind, knowledgeable and friendly. Definitely a different car buying experience. Would recommend this dealership to anyone interested in purchasing a vehicle. Bruce and Debby in Murfreesboro


Great Service, Very Hospitable Staff

4.7
The Crocketts on 07/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Mr. Jonathan Deberry was by far an excellent salesman. My husband and I just went in to look and we left there in a new 2014 Avalon with a reasonable monthly payment.


Second car purchase from this location, LOVE it!

5
Highlander Mom on 07/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We love the great service we always receive here! We've bought two cars from Darren in the last year or so and he is an amazing sales associate. Unlike the Nashville location, I never felt disrespected or treated like I didn't know what I was talking about (I'm a woman). We've gotten nothing but the utmost respect when dealing with Darren. We'll be back in 15 months, when one of our leases is up, to purchase yet another Toyota from this awesome dealership.


Satisfied

5
Satisfied customer on 07/14/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I love Toyota! I have a 1995 Corolla with 250K miles that I purchased new upon graduation from college. It is now our extra car due to the money saving fuel mileage. My husband still drives it to and from work everyday. I've purchased other brand vehicles over the years because I thought I couldn't really afford Toyota. Recently, my family was in the market for a different vehicle, so we just stopped by Toyota of M'boro to look around. Darren Douglas was very attentive to our needs and concerns without being 'pushy'. We ended up purchasing a Highlander and we absolutely love it! I'm so glad I stopped in and gave them a chance, I would recommend them to anyone who's in the market for a great vehicle and great service.


Excellant Service!!!

0
Paul and Yvonne Brunette on 07/14/2014

We just bought our 2014 Toyota Highlander from Toyota of Murfreesboro. The minute we stepped on the lot we were greeted by Ben McMillan. We explained our past experiences with dealerships and were hesitant on purchasing the right vehicle for our needs. Ben listened attentively. He showed us the Highlander, and might I say, he knows his vehicles well. Throughout the day we were treated like royalty, which was a first. He then introduced us to John Lennon , and he to made us feel welcome. Even though it took a couple of days to get the vehicle we were well informed of the status. They both made sure it was the right vehicle for us. We will recommend TOM sales department to everyone we know. Thanks Ben and John for a job well done. I LOVE MY TOYOTA HIGHLANDER!!!! Sincerely, Paul and Yvonne Brunette


Different Dealer Experience

5
Cindy McDaniel on 07/08/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market for a good value on a used car. I was very hesitant to go the dealership route based on past experience. On previous visits to car dealerships, I have encountered high pressure sales staff who were less than enthusiastic when they learned I wasn't buying a high price new vehicle. This experience could not have been easier or more pleasant. The ad contained a detailed Carfax report and enough photos to know the Camry was a good option. I was able to do my research online and emailed a few questions. Within minutes, Arielle Roides called and answered our questions and asked how she could help. I was treated with respect and as a valued customer even though I was buying a lower price used vehicle. This is how car buying should be!


A Great Place To Buy A Car

5
Matthew Brown on 07/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I checked out a quote online to trade my car, and Brenda Sandler returned my request in less than 10 minutes. After a few email exchanges I was set to test drive a new Prius after work. When I arrived the staff did an excellent job of greeting me and making sure my questions answered. I did not feel pressured to make a purchase. I was able to leave discuss it with my wife and come back the next day to make my finally choice. They had a good variety of cars I was looking for and Brenda was very helpful each time I called or emailed with a question.


review for ben

5
irene on 07/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you Toyota of Murfreesboro for the purchase of my used auto and for Ben McMillian who made the whole process so easy and efficient. Ben has, since my purchased, kept in touch with me faithfully which is not heard of any more with most car dealerships . I would highly recommend Ben and Toyota to everyone.


Great deal

5
Lin on 06/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Arielle Roides was my sales person and she was very nice a pleasant to deal with. Thank you all. Tosh was very nice and helpful as well.


Great Deal!

5
chromefan74 on 06/29/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Blake Poteat was helpful and creative in finding a way to get us into a brand new FJ cruiser. We were treated very well through the trade-in process and Blake went out of his way to research and find the exact FJ we wanted.


Misrepresentation, changing the deal, and threats.

2.2
paddleboat on 06/28/2014

Customer Service: 2.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0

Recently my daughter asked my assistance in purchasing a new car for her. She looked forward to an enjoyable experience selecting and purchasing a new car for the first time. It turned out to be the opposite. We initially contacted several Toyota dealers in the area and were told that the car she wanted would be hard to find and would take a few weeks at best. When checking the website of Toyota of Murfreesboro, one was listed on their website as on their lot. I called a salesman who confirmed it was there and we began making a deal. Later that same day I was notified that that car was not actually there, but they could get one in a few days at the same price we agreed upon. Even after I questioned how they could get one when other dealerships indicated they could not, I was assured they could. We agreed and then began to wait for the car to arrive. And waited. And waited. Over the next four to five weeks we were advised repeatedly that the car would arrive any day. Many phone contacts took place and we were assured it was only going to be a few days. Finally, on a Saturday, we were advised the car had arrived at a sister dealership and they would get it to us on Monday or Tuesday. My daughter signed the paperwork that same day and made a $2000 payment on the car. And waited. And waited. Based upon the assurance that the car was on the lot of another dealer only a short distance away and would be brought to Toyota of Murfreesboro in one or two days, my daughter sold her car to a friend who needed it. She could do without a car for a couple of days. We were then told that the car had not actually been delivered but was still in transit, but would only be a few more days. After another two weeks of many calls and complaints, the dealership agreed to loan my daughter a car until the one promised came in. I felt it was the least they could do. After still another two weeks, we were notified that the car was not going to be delivered to the dealership and had actually been cancelled by Toyota. Throughout this two and a half month period we were promised many times that they could provide the car in only a few days. My daughter was pulling her hair out by this time and was in tears due to this most difficult experience. We felt we were mislead on multiple occasions. The dealership indicated they would continue to try to find a car meeting her specifications and that there was one possibility. After another week, they did finally locate one and retrieved it. Finally, the frustration was nearing an end. We thought.On the morning we were to go pick up the car and return the loaner, we received a call from the salesman indicating that he would deliver it to my daughter that morning so they would not have to wait till she was off work that evening to trade cars. The salesman stated they had sold the loaner car she was driving, (apparently sight unseen) and needed it earlier. Even though it was difficult for my daughter to take time from her work duties as a physical therapist, she agreed to accommodate them. This was arranged and I confirmed that the numbers on the paperwork had not changed. About an hour later, I received a call from a manager indicating they could not honor those numbers because the long delay in delivering the car had resulted in the interest rate from Toyota going up. I reminded them that my daughter signed the papers (with stated interest rate) based upon their assurances , even selling her car, and that she should not have to pay more because they could not honor their promises. My suggestion was for them to discount the car a little more to compensate for the increased rate. An hour after that, I received a call from a person who identified himself as the dealership owner. He had also identified himself on a previous visit to the showroom as the owner but I was told by an office manager that he was actually the dealership manager. Who knows? His name was Andy Obeissy. Andy indicated that they were already taking a loss on the vehicle and that my daughter would have to pay more to get the vehicle. I asked him how much more would it be and he gave me an amount. I talked to my daughter who was very unhappy at this point but was considering paying a little extra to just get it over with. When I returned Andys call to further discuss it with him, he indicated that the amount he had previously indicated was not correct and that it was even more. He indicated that if my daughter did not pay the extra, then he would just cancel the deal and he would come get the loaner back. Of course, that would leave her having invested over two months of energy, frustration, and emotional distress and still have no car to drive. My daughter was in tears. Further discussion with Andy resulted in him becoming belligerent and screaming over the phone. I asked him to calm down so we could discuss this rationally and try to work out something satisfactory to both. I even suggested that we split the difference in the increased cost and he refused, yelling that he was already losing money on the deal. He said he would just come pick up the loaner. I reminded him that the loaner car was provided until her car was delivered. He became louder and threatening. He yelled that he would call the police and report the car as stolen, even though it was not true. In desperation, my daughter finally agreed to pay the extra amount just to bring the ordeal to a close. Finally finished. Or was it?Fast forward a month. Temporary tags had been provided by the dealership as agreed. They were to apply for a license tag and send it to my daughter. A few days before the temporary tag was to expire, the dealership was contacted and they acknowledged that they had not sent the tags but would do so. A few days later they did show up. However, they were for a different county, which is not acceptable in Tennessee. A call to the dealership pointing out the problem resulted in my daughter being told that she would have to go to her local county office and pay for tags in her county. Even though tags were a part of the original deal, my daughter will now have to pay for them in order to be legal. The dealership was unwilling to assist with this in any way. They only stated that that was the way they did it. Subsequently, I decided to read some reviews and found that our experience was not all that unusual. I wish I had checked the reviews before considering buying a car from them. I have purchased many new cars from many dealerships, both in Tenn. and in other states. Never have I been treated so disrespectfully. I will never consider purchasing another car from Toyota of Murfreesboro nor consider going there for any service. I do not see how a dealership can stay in business with this type of performance and treatment of customers. I can only describe our experience as filled with misrepresentation and verbal accosting. I suggest anyone considering dealing with this dealership do so with their eyes open. I feel like I failed my daughter in trying to help her have an enjoyable experience purchasing her first new car.Embarrassed dad.


Two Thumbs Up

5
Amanda on 06/25/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I recently purchased a new vehicle from Toyota of Murfreesboro, and the experience was wonderful! We were never pressured over the last few months as we took our time to decide exactly what we wanted. Mr. Steve Woodard did an excellent job balancing keeping me informed without being too pushy! I am very pleased with my vehicle as well as my experience!


I bought 3 vehicles...that should tell it all

5
Harold "Alex" on 06/23/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Polite, courteous and professional. M. Kaissi went out of his way to take care of me.


Purchase of New 2014 Toyota Highlander

5
Mary on 06/23/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a car is not always a fun task, however my sales assistant Mohammad Al Kaissi made my experience more than fun. He was very knowledgeable and quite the optimist when it came time to crunch numbers. We laughed constantly. I even came back the next day so he could teach me all about the bells and whistles that came with my Highlander and he was very happy to do. He introduced me to the Manager Tosh who was fabulous. He introduced me to the Owner who was also quite a gentleman. Loved everyone I met at this dealership. I can't go without mentioning the cashier in the service department that day who went way above and beyond when she offered me a piece of fruit from her very own lunch that day as I hadn't eaten and my blood sugar had dropped.


Service department SLOWEST ever

3.3
Not a fan on 06/23/2014

Customer Service: 2.0 Quality Of Repair: 5.0 Overall Facilities: 3.0

I have a Toyota with the first 25,000 of routine maintenance covered by Toyota. I had a 9:00 appointment for a routine oil change and tire rotation. Got my car back at 11:30. 2-1/2 hours for basic service with an appointment. After the first hour, I went up to check with the desk on the status, and the clerk was sharing a cat video with another woman in the office, and told me she'd check. Never received an update until my car was done. Seriously, no wonder they can't get any work done in a timely manner. I'll pay Valvoline to change my oil in the future. The get you in and out in 20 minutes or less. It's worth it not to waste an extra 2 hours of my time sitting in an garage style waiting room.


Excellent service

4.7
KC on 06/22/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I was looking at buying a new highlander and had been to multiple toyota dealerships in this area, in middle TN. I was impressed with the ease of purchase and transparency shown at this dealership, i was guided by Blake Poteat, who excelled at his job, and bought the vehicle at what was a very competitive price, and most of all i was impressed with how transparent the whole process was. This is the smoothest experience in buying a car that i have had in the last 15 years, The outside of the dealership compared to beaman toyota and coolsprings toyota, may not be that impressive, but these guys strive to excel with their service, and that is what counts in a new vehicle. Very impressed and strongly recommended. KC


Third Toyota

5
JT Alsobrook on 06/22/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our family had already purchased two new Toyotas in the last year. So after learning of their lifetime power train warranty I decided to try out one of their usedcars a 2013 Toyota Corolla our salesman Jonathan DeBerry was most helpful and not pushy. the transaction went smooth I got the vehicle and a price made it worth me driving from Paducah Kentucky to Murphreesboro Tennessee to purchase this car hopefully we will go back for our fourth car when needed


Found the perfect vehicle for me

5
Mommajohns on 06/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Arielle Roides was very helpful through the sales process. She had a good knowledge of the Toyota products and latest features which she demonstrated to me. The sales staff was very helpful assisting me in selecting the right 2014 Toyota Highlander and options for my driving needs. My experience was very positive and I would certainly recommend this Toyota dealership to others as well as return to Toyota of Murfreesboro for another car purchase myself.


4th time Toyota of Murfreesboro Purchaser

5
Elizabeth on 06/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just completed my 4th purchase with Toyota of Murfreesboro, Casey (Mohammad Al Kaissi) was my salesman for the 2nd time, and I had a great experience. They helped me resolve issues that no other dealership was willing to put the time and effort into winning my business once again. Service Center is great too! I love my free maintenance services! I happy to recommend my salesman, my dealership and Toyota Financial to anyone! I am proud to say I am a Toyota owner, and I truly enjoy working with all the people at Toyota of Murfreesboro.


Excellent customer service

5
Sandra R. on 06/14/2014

Customer Service: 5.0 Buying Process: 5.0

Steve Woodard made my car buying process very easy. He is very nice guy and not a pushy salesman. He came through with all his promises and he was very helpful. Also, Doug in the finance department is wonderful.


Excellent service!

0
Walt on 06/12/2014

We have been a part of the Toyota family for years. The recent purchase of my Toyota truck has reinforced my committment to continue purchasing other vehicles through Toyota. In particular, the sales person Jonathan DeBerry was very friendly, knowledgeable and professional throughout the entire process. I will always ask for him because he showed a genuine interest in the particular truck I was looking for.


Worst new car buying experience ever!

1.2
Ken & Julie McCallum on 06/12/2014

Customer Service: 1.0 Buying Process: 2.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

We purchased a new 2014 Tacoma SR5 Prerunner from Toyota of Murfreesboro on 3/29/14. The salesman, Jonathan D. was pleasant and friendly. After completing all the paperwork and being told several times that we would receive a survey by email and to make sure everything was marked excellent, we drove home to Tullahoma. While driving home we noticed some noise in the cab (droning) and felt vibrations in the seat, floorboard, steering wheel and door panel, the whole interior. It occurs around 45 mph and again (worse) around 75 mph. I also found deep scratches on the exterior of the drivers side access cab window, looked like gouges from scraping a decal off.I called the dealer the next morning and was told to bring it in Monday. I returned Monday 3/31/14 and was told the tire pressure was low and a replacement window had been ordered. Diving it home was evidence that the low tire pressure had not resolved the vibration. I called the dealer on the way home and they told me to bring it back the following day. I was unable to return on Tuesday so we dropped it off on Wed 4/2/14. The Technician told me the the tires were a little out of balance and it took care of the vibration, it did not... I jumped on to 24 East and felt the same vibrations. I turned around and returned the truck to the service dept. They kept it overnight and road force balanced the tires the following day. This had no effect on the vibrations. It was too late to turn around, we had an appointment to get to. I called the dealership on the way home and informed the service dept we would be returning with the truck. Julie also emailed Andy Obeissey, the GM and owner of Toyota of Murfreesboro. He did call Julie back and promised to personally make things right. We took the truck back to the dealer on Friday 4/4/14 early am. About mid day a tech asked me to visit the dealer, which I did. He said they couldn't find anything wrong with the Tacoma, but added that he did feel the vibration. He let me test drive 2 more 2014 Tacoma trucks similarly equipped as ours. They both had the same annoying vibrations, one of them was much worse! I left the Tacoma there over the weekend so the Tech could try swapping the wheels and tires (different style/size wheel and tire manufacturer) on Saturday. He called and said the tire/wheel swap had no effect and suggested it was a drive line issue. At this point we are getting really frustrated.. We met with Andy Obeissey in person. He assured us that hings would taken care of, he would make it right.. he even said he would fill up the tank for our trouble and cost of driving back and forth from Tullahoma.. Never got the fill up, even after reminding Mike about Andy's promise, it was on empty when I picked up the truck.. Mike and Andy had already left. Before I walked out the door, one of the salesmen told me he had the same problem with his Tacoma. He told me that Tacoma's hold their value and to drive it for a year and sell it, "you probably won't lose more that a couple/three grand". At this point I called Toyota customer service and started a claim. The window was finally replaced, but they scratched the door and had to do some touch up work. So the truck had to stay overnight again. When I picked up the truck is was filthy, except for the area they worked on. There was cutting/polishing compound all around the door jam and fine dust from the compound all over everything in the cab. Getting back to the vibration.. It's still there after more visits and visit from a Toyota field technician (John Holton). John told Julie in a conversation that the vibration is a characteristic of the Tacoma, but the documentation he gave her states that nothing was found and the truck has no issues. We are filing a lemon law claim. Will never buy another toyota product. Have had new Mitsubishi, KIA, Dodge and VW, all were better products and the dealers were excellent. So disappointed with Toyota products & customer service.


Mini Cooper

5
Mweller on 06/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ben McMillan did a great job. John Lennon really knows how to get every penny. We got the car we wanted.


Great Service, excellent sales rep.

5
Joe Morton on 06/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our sales rep, Jonathan DeBerry was an excellent representative for Toyota. He helped us through a couple of minor hiccups that made the whole process uneventful. Even though the type of vehicle that we wanted wasn't on the lot, he acquired one for us and it was exactly as we ordered. Overall, a very good experience.


I Love it IQmini-car TKS. to Kaissi, Mohammad

5
Debra Marar on 05/28/2014

Customer Service: 5.0 Buying Process: 5.0

IQ is the future car. It may look small from the outside, but see what's in the inside. Also, I received one of he best customer service ever...thanks to Mr.. Kaissi, Mohammad and his supervisor Mr. "Andy". "Toyota Murfreesboro" dealership they know what customer service is. And they paid top dollar for my trade-in were other dealers failed to come close to. I love it and I love its name IQ


One Call Made & I leased two cars Tks to Kaissi, M

5
"TONY" Marar on 05/26/2014

Customer Service: 5.0 Buying Process: 5.0

I made one phone call and Mr. "Kaissi, Mohammad" from the Sales Department professionally answered all my questions and I knew this is the dealerships I want to buy my cars from. Since 1985 I bought new cars at least once every three (3) years and I'm a "tuff" customer that do not accept less than perfect service and Mr."Kaissi, Mohammad" and his supervisors including Mr. "Andy" delivered that PERFECT SERVICE. I called and visited other dealerships and I could have bought other type of cars, but "Toyota of Murfreesboro" was the right dealership to business with. Sincerely, "TONY" Marar


Chris ray

5
Patricia taylor on 05/20/2014

Buying Process: 5.0 Overall Facilities: 5.0

Thanks ray ray! I know I was a pain in your butt and just could not make up my mind, everybody was hungry, and it was getting later and later but you never lost your patience with me.


Excellent Service

5
Keiann on 05/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a 2014 Toyota Scion xD. The customer service was excellent thanks to Ralph, Tosh and Doug. I really enjoy my car. They worked really well with me to make sure I was satisfied. When Ralph started showing me the cars I knew that I was going to buy a car from him. He is a great sales person and really cars about his clients. Thank you all!! Buy from toyota.


Great Service, Very Helpful

4.7
Lori Johnson on 05/14/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

My Salesman, Steve Woodard was very nice and helpful and so was the other staff. He was not your typical pushy salesman and I liked that. He answered all my questions and let me make up my own mind. It was great because I got to take home my new car that day and Toyota of Murfreesboro and Steve stayed with me until 11:30 p.m. on a Saturday night until the paperwork was completed. Thanks again.


EXCELLENCE PERSONIFIED

5
Jarrett & Sheri on 05/06/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We received caring and attentive service beyond our expectations. Each person, especially our sales rep Ralph Matchok, took time to inquire about our needs, truly listened to our questions, and provided the support and information to make this the best purchase experience ever.


Marty Goodbread - best salesman :)

5
Chris Konecny on 05/05/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently, my fiancee and I purchased a car from Toyota Scion of Murfreesboro and we had a wonderful experience. Marty Goodbread was our sales person and you honestly cannot get a better sales person. He was knowledgeable, fair, clear, and a pleasure to work with! He is an asset to Toyota of Murfreesboro. He says he "comes with the car" and I truly feel that he does, I hope to refer a lot of business to him. The finance manager, John Lennon, was great to work with as well. Very straightforward, no pressure and informative. He's also a credit to Toyota of Murfreesboro. Between Marty and John, they made our experience what every car buying experience should be - easy, painless, and actually able to leave happy within a quick time-frame. Unfortunately, we cannot say the same for other local dealers - my fiancee had gotten a prius at Beaman Toyota a couple years earlier and did not have a good experience. We went to Toyota of Cool Springs a couple weeks ago and had a HORRIBLE experience. Do not go there - we received the typical sales grime. The sales person insulted my fiancee multiple times and they said they couldn't find what we wanted for 6-8 weeks! Marty found what we wanted in 2 days and had the car ready to purchase within 5 days! Toyota of Murfreesboro is a gem among dealerships, you can tell that they do care about customers, unlike other dealers :::ahem::: Note: For ease of use, this review was copied from my Google Review of Toyota of Murfreesboro


Just bought a brand new 2013 Scion xB

5
Brandon A. on 05/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have to say, in the past two years we have bought several cars because we could not find the one that was best for us. We were looking online at several different cars and came accross the Scion xB. We decided that we would go to the dealership and take a look because a friend had referred us to this dealership. We were greeted about 30 seconds after stepping out of our vehicle by Ralph Matchok. He was not pushy at all. He made us feel very comfortable and showed us everything we asked. I would for sure recommend Ralph to all of our friends. I also want to say thank you to the sales manager and the finance manager. They were all so amazing. We were there getting everything done about an hour after close and never once felt rushed at all. This is been the most amazing car buying experience I have ever had. I really hope that the service department can be the same way once it comes time to get our oil changed and maintenance. We will for sure be Toyota of Murfreesboro customers for life.


2014 Tundra Double

5
R. Miller on 04/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Recently purchased a 2014 Bronze Tundra Double Cab Limited. I worked with Chris Ray and Tom to have it special ordered, as exactly what I wanted was not available on their lot or even remotely close to that dealer. Negotiation for the purchase of the Truck as well as the trade of my current vehicle was pretty straight forward. I did the usual due diligence through online sites to price out the estimated price people are paying for that vehicle with the options I wanted as well as what to expect for my trade. I then dropped my offer to the lower end of the spectrum. There wasn't really any back and forth for the negotiations. They told me what they could do and I accepted based upon the information I had and budget. I was really pleased with the whole buying process. During the order/build process, Chris and Tom kept me informed as to the vehicles status. I also coordinated for some additional extras to be purchased with the vehicle and have it all delivered once the vehicle arrived. Needless to say, approximately 7 weeks after special ordering my new truck; I know how probably one of the most unique Tundras available. I am very pleased with my purchase and dealing with Toyota of Murfreesboro. I would recommend purchasing a car from them if you are in the market.


good experience attentive staff

4.7
Dale Armour on 04/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

The staff to include the owner was attentive. The buying process was straightforward. The owner was good to work. I recommend the dealership. I rated the facility as a 4 but the new facility is being constructed as I write this. The salesman was Brian Poteet; he was new to the dealership but did a good job with the sales experience,


Great Deal & Excellent Customer Service on New Car

5
Charles S. on 04/26/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Darren Douglas at Toyota of Murfreesboro was extremely knowledgeable and helpful. He answered all of my questions promptly and thoroughly and was very friendly and courteous. He made sure I got the car and features I wanted at a great price. I am very happy with my purchase. Thanks Darren!


Great Experience, Great People

5
Cass on 04/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Brenda Sandler made our buying experience really easy & fun, starting with a phone call 4 days before we came in. Brenda & the whole team was a pleasure to work with & we love our new 4Runner!


Good Experience

5
Rebecca on 04/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone was very helpful - starting with the Corolla that was brought into the collision center and ending with the purchase of a new car. Ralph Matchok was a good salesman to work with. I am inexperienced with buying cars and he did a good job with helping me to feel comfortable with my decision.


Amazing selection and staff!

5
Stiltzy on 04/17/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

After months of research and searching I finally found and purchased my 2014 4Runner Trail edition. To say this particular model is difficult to find is an understatement. Once I did find it however, Darren Douglas and the rest of the staff at Toyota of Murfreesboro made the purchase easy. I received a deal that was equitable for both myself and the dealer and was able to drive home the truck I had searched high and low for. Not only did Darren and the team at ToM make the process simple, they went above and beyond to make sure the experience was pleasant. If you are looking for a true professional that is willing to work with you to put you in the car you want, I would not hesitate to recommend Darren and the rest of Toyota of Murfreesboro.


Great team and a superb buying experience!

5
Stacy on 04/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone from start to finish was very friendly, helpful,and knowledgeable. They made me feel valued as a customer. Brenda Sandler, my sales rep, did an outstanding job!


$20,500

Mileage: 12152

Color: WHITE

Transmission: Continuously Variable Transmissi

Body Style: Sedan

City: Murfreesboro, TN

Contact seller for Engine Type

$19,961

Mileage: 47500

Color: BLACK

Transmission: Automatic

Body Style: Convertible

City: Murfreesboro, TN

Contact seller for Engine Type

$32,770

Mileage: 15451

Color: GRAY

Transmission: 6-Speed Automatic

Body Style: Pickup_truck

City: Murfreesboro, TN

Contact seller for Engine Type

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