Toyota of Katy

4.5
Overall Rating

Customer Service: 4.5 Buying Process: 4.5 Quality Of Repair: 4.2 Overall Facilities: 4.7


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A review from Nancy Dunn

5
Nancy Dunn on 11/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently bought a 2013 RAV4 and( MINDY PHAN ) was my Sales Consultant. She was very good, patient, and great customer service. She made sure I was well pleased with my purchase. Overall rating I will rate her a 10.


Thank you for your professionalism

5
Lamont Green on 10/22/2016

Customer Service: 5.0 Overall Facilities: 5.0

Although i did not make a purchase on this first trip but i will definitely be back. DJ is a patient, helpful, and knowledgeable salesman. His priority was customer satisfaction and addressed all my concerns. He went above and beyond of my expectation of a salesman. Thank you DJ Bamijoka, i will be back soon to complete my purchase.


DJ Bamijoko- Excellent Salesman

5
Kingsley u okoronkwo on 01/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I'm very pleased with my new car Toyota 4Runner Limited edition, exactly my dream car, thanks to Mr DJ Bamijoko. He's very knowledgeable about the cars, able to explain in details every functions of the 4Runner. Again, this man has the patience and understanding to guide me through the entire process of buying a new car and continues to follow up into my transition to a happy customer.


Wonderful dealership!

5
Djurdjica Eror on 01/14/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Joshua Iyoh was the best dealer! Very knowledgeable, and extremely friendly! If anyone knows good customer service, it's definitely him!


Ashley Reeder is the BEST

5
Big Charlie on 06/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a used 350Z and Ashley picked up the call when I inquired about it. She worked very hard to get me the best deal and to get the car ready for me.....she is a credit to the dealership with her enthusiasm and professionalism. Ashley is my go-to salesperson in the future.


bought my first car here best place to go.

4.5
Austin on 05/12/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

They did whatever they could to get me the lowest price, and so patient they didn't push to buy a car that day. Car salesmen didn't swarm on you like vultures. Awesome buying experience!


ADAM GARRETT TOYOTA OF KATY

5
ShaW on 02/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

PLEASE GO TO TOYOTA OF KATY AND CONTACT ADAM GARRETT. HE'S THE BEST SALESMAN AT THE DEALERSHIP AND PROVIDES CUSTOMERS WITH TOP NOTCH SERVICE. I WAS IN VERY STICKY SITUATION AND ADAM WAS ABLE TO GET ME OUT OF IT AND INTO A NEW TOYOTA TUNDRA. HIS CONTACT NUMBER IS 713-817-7044.


Long Distance Purchase

5
Dean DuBal on 02/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a used Avalon from Toyota of Katy. I live 350 miles away, and I had to do most of my research online and through email. Ayeshah Khan was outstanding and very helpful. I was treated with the utmost care. I also met Jim Rodriguez while there purchasing my vehicle. The dealership was a very pleasant palce to be during my purchase. I am very happy with the transaction and especially happy with Ayeshah. Since there is a Toyota dealership in my city, I could have tried to find my vehicle there, but I have never felt welcome at my local Toyota dealership. It was worth the 6 hour one-way drive to deal with Toyota of Katy. I would definitely recommend this dealership to anyone.


Great Service!

5
Adam Garrett on 01/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Adam Garrett was my salesman. He was very helpful in regards to any questions I had. In addition, the time process to purchase my new car was not lengthy!


Adam Garrett Took Great Care of Us!

5
George Sanders on 01/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Came in not sure if we could get the deal we wanted, but Adam worked hard for us and made sure we got the cars we wanted at the price we wanted. They even have a child play area to keep the little ones happy - a huge lifesaver! Adam can be reached at 713-817-7044. Highly recommend giving him a call if you're even considering buying a car.


Difficult Deal? No Problem!

5
Susy Sanders on 01/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I came to the dealership looking to trade in 2 cars and buy 2 slightly used cars. Adam Garrett was able to find us 2 cars that fit our requirements and make the deal happen. The entire process was smooth and seamless.


Great dealership and salesman!

4
Mary on 01/09/2015

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

I came to dealership just to look for a used car. Courtney Gillings met me in the parking lot when I first arrived as was very helpful! I drove off with a used Rav 4 and was very happy. I did notice a noise when I turned the car. I called Courtney the very next day and he told me to bring the car back and they would take a look at it. The next three days were not good. The service department kept saying the car was going to be ready and it wasn't. Courtney called me and told me to come to dealership and he would fix this problem. He put me in another Rav 4 with no problems at all. He was so helpful and made sure I was very satisfied. If your looking for a new or used car I would recommend Courtney. He will go the extra mile to make sure your are happy with your purchase!


GREAT SALESMAN

5
MarQuita on 11/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a 2011 Chevy Impala from Toyota of Katy on Oct 21, 2014....the buying process went great all and everything was speeded up to get me in and out since I work the night shift and was in a hurry...a few days later I noticed the brakes on the car started to squeak really loudly....took the car back twice and was told nothing was wrong with the car and was treated horribly by the finance manager Todd. He made me feel horrible as far as my car buying experience and did not want to have the brakes fixed on the car and even went as far as telling me maybe "I should pay to have the brakes upgraded on the car" even though I'd just purchased it from them. Needless to say the salesman Darius Erby a.k.a (Hilarious Darius) was great! He worked hard until he got the entire situation taken care of from speaking to the General Manager, setting me up in another car until my brakes were fixed, and also calling to confirm that the car was fixed to my liking. Its been about 2 weeks since my car was taken care of he still did a follow-up to ensure that I was still happy and satisfied with my purchase which was a big plus! Most salesman just want to sell a car and you never hear from them again. He truly made my first car buying experience a great one! Anyone looking for a hassle free buying experience whether its your first or 10th time make sure you ask for Darius Erby and finance manager Leo Rodriguez.


Disappointed

3
Robert on 11/14/2014

Customer Service: 3.0 Buying Process: 4.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

My wife and I purchased a vehicle and agreed to take the vehicle back in for service. It was explained to us that the work would take 3-5 days to complete. After several phone calls, face palms, and apologies, our vehicle was returned to us 3 weeks later. There was fast food wrappers and trash that was not ours in the vehicle. There was also overspray of adhesive present throughout the interior of the vehicle. As if this is not enough, the original repair caused other issues which we were told would be 'our problem'. I expected so much more from this dealership. At the end of the day, how can you not offer just to do the right thing?


Great Car Buying Experience

5
LEO III on 11/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had been to this dealership before, dropping off and picking up a friend's car for service work. Therefore, when I decided to buy a new Toyota RAV4, I started here. I was met in the parking lot by Jacob V, who basically spent the next four hours or so showing me the RAV4s, finding the exact car that I wanted, and working through the sales process from start to finish. At no time was there any pressure. All of my questions were answered to my satisfaction, everything was handled in a very professional manner, and I drove off the lot in my brand new 2015 RAV4. I heartily recommend this dealership and Jacob V.


great expereince.clean up could use some attention

4.7
EmilyJS on 09/24/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

We live over 2 hours away from dealership, but the deals are worth the drive from Louisiana to Texas. I had been in contact with Buck, our salesman, for over a week and he was very helpful by responding quickly and answering questions. Upon our arrival we were greeted by several salesman, I had told them we were there to see Buck and to let him know...I don't think they ever did. It took me calling Buck from the lot to let him know that we were there. He was very patient with me and my many choices offering to show me many of the cars, that were basically the same :) After we decided on the vehicle the buying process was simple and easy. We were there about 4-5 hours, was offered drinks and snacks many times. My only disappointments was that the car was not as clean as it should have been. There were smudges on the windows and glass, and dust on the dashboard, center console and back seat. Also, knowing that we drove over 2 hours, I was completely surprised and upset that they had only put less than 1/4 of a tank of gas into the car. We were forced to fill up just a hour after leaving the dealership. OH, the vehicle is also missing all 4 tire air stem caps.


Tom made it a great experience

5
Ron R on 09/01/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I found a Dodge Dakota online at Toyota of Katy for a great price. I talked to Tom Melanson about the vehicle. He checked it out, sent pictures and gave me a very honest report about the truck. I was comfortable enough after talking to him to make a 500 mile trip (one way) to personally check out the truck. I was not disappointed with the truck and decided to buy it. I was treated honestly and fairly. They even replaced two tires (at no charge) that they felt were not up to their standards. I was very satisfied with my experience at Don McGill Toyota of Katy.


Out of state buyer

4.3
JT0810 on 04/02/2014

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

After almost a month of looking for a used Toyota Highlander where I live in the state of Colorado, I decided to turn off the 'near me' option on the Cars.com app, and ended up finding the car I was looking for and for the price I wanted at the Don McGill dealership in Texas. I called them right away, they held the car for me and picked me up at the airport a few days later, everything went very smooth and today I drive my dream car. Very thankful for all the help I got from the Don McGill car dealership staff.


Toyota Owner

5
JAB_nothing_but_Toyota_for_me on 03/12/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I got my 2013 Avalon in November of 2013, the customer service that I got from Melvyn Mckiever and Amos Alvarez was better than good it was geat. I called Melvyn a time or two and he did not hesitate to help me. I can also say that for Sahar Askari in Customer Relations I had a small issue and she made sure it was taken care of quickly. I am not only happy with my new Avalon, but I am very pleased to know when I need help the people at Don McGill Toyota are there for me. Thanks Toyota!


don mcgill toyota

4.8
oscar e aldape on 03/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Meet martin murrillo great gentleman he was very helpful had answer for all questions having to do with vehicle. Mr murrillo was awesome helped out on what i could get great service recommendations too all my friends n family


Good Customer Service

3.5
CHaynes on 12/09/2013

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 3.0

I scheduled an appointment with a sales person to see a SUV I saw online. The caller was very professional. Although I had to cancel my appointment, the chances to make another appointment was follow-up on with several calls from the sales representative. This dealership has quality customer service.


Not a good experience stay away from these liars!!

2
Robert Glauser on 11/22/2013

Customer Service: 2.0 Buying Process: 2.0 Quality Of Repair: 2.0 Overall Facilities: 2.0

I was suppose to get a cover for the bed of my truck and the manager said I could pick out anyone I wanted. Then they tried to to make me pay 250 extra dollars for it or give me this cheap cover


Horrible used truck

1.5
Steven B. on 09/20/2013

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

The staff sold me a truck that was not as advertised. I have had numerous problems with it. The a/c quit after one month, the windshield had a crack that started at the bottom and and spidered all the way across after one week, and the truck never even came with a stereo! Did I also mention the clutch is going out also...


Darius Erby

4
Tish Stokes on 07/23/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Darius was wonderful!! I had a price in mind when I came to the dealership. I shared that with Darius and asked him to call me when he could meet my price. He jumped through hoops to get me the car at the price I wanted to pay. The warranty salesperson was the BEST of All. He could tell that I was a bottom line person and did not spend time trying to sell me a warraty for a price I was not willing tp pay. He gave me his bottom line and let the decision be mine if I wanted to purchase it or not. (5 min, max) I loved it. The only negative experiance I had was the sales managers attitude and comments during the negotiations when he was not aware that I was to the side of him listening to his comments while at the coffee bar. He blurted out to my sales person Darius that "HE DID NOT CARE" when I asked Darius to go back with my counter offer. . That did not sit well with me.... Overall, I am VERY PLEASED WITH MY PURCHASE!


Poor Service, clean facilities, long waits.

2
JP on 04/09/2013

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 4.0

The Sales person was not very helpful. Had very little knowledge of the vehicle I was looking at buying and was very dismissive of my wife. My experience improved when I started to talk to the manager directly. I would not recommend this dealership. It took them an hour and a half to process my paperwork - and I wasnt financing through them on top of the 3 hours I had already spent there dealing with the inept salesman. He had to leave during negotiations because his car was getting fixed elsewhere and he needed to pick it up.


Purchase of a Used Vehicle

5
Robyn on 03/05/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Crystal Sanders was our salesperson. We were driving through the parking lot not wanting to be bothered by a sales person but only to look at used trucks on the lot. We rolled down the window to ask where the used trucks were. Crystal invited us to park the car and she would be glad to assist us. Her personality was very inviting and sincere. We couldn't help but like her. She was not pushy at all and spent a lot of time working very hard to get us a good deal.


Great Salesman

5
MWhitfield on 02/04/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came in to Don McGill to look at truck i had seen online. I decided not to purchase the Tacoma because we could not agree on a price. Time passed and Robbie Vetter called me about the truck I had looked at. He was not the original sales person i had worked with. He followed up with me and I was very satisfied with the fact he had contacted me and gave me the deal I was looking for.


Buying new car in January 2013

5
dmcduff on 01/28/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jorge Hidalgo was my salesperson. He listened to my description of what I was looking for in a next car and helped me to get exactly what I wanted. Offered a good price for the car that I couldn't pass up. Also put in extra effort to ensure that I got best value for my trade-in, an early modification to the vehicle that I requested, and good support throughout the car-buying process.


AWSOME TEAM

5
KENNY on 01/27/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I WALKED IN THE DEALERSHIP FOR A USED TOYOTA AND WALKED OUT WITH A BRAND NEW SIENNA!!! THE SERVICE WAS GREAT! THERE WERE NO PROBLEMS AND EVERYTHING WENT SOOTHLY WORKING WITH SI!!! I THINK ALL MY CARS FROM NOW ON I'LL BUY FROM DON MCGILL !!! THANKS GUYS KENNY


Great Service! Great experience!

4.8
Earnestine G on 01/19/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I have purchased several vehicles at Don McGill at Kirkwood and the salespeople were ok, I went there recently looking to purchase a car for my daughter but this last visit was horrible and because of that experience we decided to visit Don McGill of Katy. Si Nguyen is the the salesman that assisted us. He was very friendly, professional and eager to help us, it was the most pleasant experience I've ever had at a dealership. I can say for sure that Don McGill of Katy will be the go to place for any future purchases for me and my family.


It was a pleasure working with Crystal Sanders

4.3
Adrienne Rogers on 01/16/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

As a strong female, I find the car buying process very frustrating. I am often patronized and left waiting for hours while they speak to managers. I end up walking out majority of time. Crystal was direct in her sales approach, treated me with respect and valued my time. I recommend asking for her.


The Best Sales Representative

5
JoevelD&Maes on 01/12/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Me and my wife bought a 2012 camry se and we're very happy with our purchase. The sales rep who help us was Si Nguyen and he was very helpful and very professional. We're very pleased and satisfied on the way our transaction ended. He never get tired of helping customers and he always makes them feel secured whenever they go to Toyota. I will definitely recommend Don McGill Toyota and Si Nguyen to my friends who wants to buy vehicles. Thanks Si! You're the best! -Joevel & Maes


Be cautious when buying sight unseen.

3
Scott B. on 01/04/2013

Customer Service: 3.0 Buying Process: 3.0

I had been shopping for a used Toyota Sequoia with a specific set of criteria, and I found the vehicle at Don McGill Toyota of Katy via the internet. As I'm located in MS, I wasn't able to see the vehicle in person, relying instead on the dealership's reputation, the salesperson, pictures and description, and that it was a Toyota Certified Used Vehicle. The buying process was average at best. The first sales rep that I dealt with, Sid, couldn't negotiate with me at all, instead would have to call me back every time after talking with his manager. It would be hours later, and even the next day, before I would hear back from Sid. He told me that he would email me some documentation, and when I never received it, I starting dealing with Ricky B, the internet sales manager, saying that I didn't want to work with Sid anymore. I gathered that Ricky is a busy individual as our phone conversations were always brief, but more or less effective. Ricky did a great job of ensuring the business department processed the paperwork and had it overnighted to me, and did a great job lining up a vehicle shipping company to get the vehicle shipped to me in time to surprise my wife for Christmas. We agreed on a purchase price on Monday Dec 17th and I received the vehicle in MS that Saturday the 22nd. The business department, while difficult to contact via phone for paperwork questions, did a great job of getting the paperwork to me in a timely manner and even included a prepaid FedEx envelope for me to send the paperwork back.The issues that I have presented themselves after I took possession of the vehicle from the shipping company, and probably wouldn't have been an issue if I bought the vehicle in person. I received only 1 key and 1 remote for the vehicle and all the floor mats, to include the truck area, had been removed. While I didn't specifically ask Ricky if the vehicle came with a full set of keys and had the floor mats, I assumed the vehicle would be complete after being assured the vehicle was in great condition and that it was a TCUV. Now I am on the hook for hundreds of dollars to get replacement keys made and floor mats installed for the vehicle.Also, the vehicle was way out of alignment. #19 on the TCUV 160-point inspection check sheet lists "Vehicle tracks and drives straight on level surface," and was checked as "Meets Stds." This was clearly not the case. The vehicle pulled significantly to the right and the inside of the left front tire was worn almost bald. After paying to have it aligned and having new tired installed, my mechanic said he hadn't seen a vehicle that far out of alignment in some time. And lastly, the brakes squeak when they are pressed. All check sheet items for the brake system are marked as meeting standards. This will be more money out of my pocket. All of this is completely unsatisfactory for Don McGill Toyota of Katy. I expected a standard to be met when I purchased a TCUV from them, and it was not. I have emailed Ricky B about these issues, namely the keys and floor mats, but didn't receive a response. I guess he's made his commission already. These are all issues that I would have seen and addressed if I would have test drove and purchased the vehicle in person. So, buyer beware and be cautious of buying a used vehicle from Don McGill Toyota of Katy if considering buying sight unseen. Like I said above, some aspects of the dealings were great and I was very satisfied, but some aspects were far below what should be standard.


Very helpful salesman

5
JoevelD on 01/03/2013

Customer Service: 5.0 Buying Process: 5.0

Si Nguyen is the best salesman that I ever known, he helped me a lot to get rid of my 2009 BMW 328i which has a huge negative equity. He was very professional and gave me a lot of options. I will definitely recommend him to other people and bring friends to buy vehicles in Toyota.


5 Star Service

5
Collins on 01/03/2013

Customer Service: 5.0 Buying Process: 5.0

I was shopping for a family car. Si Nguyen at the dealership was very helpful and professional with providing good counsel. I decided on the Toyota Sienna and traded my Toyota Venza. My wife and kids love it. Many thanks to Si, he was fantastic. He took his time to review options with me. The entire process was easy. I totally appreciated that and would recommend Si and the Don McGill dealership to anyone interested in a new or pre- owned vehicle for their exceptional service.


great service

4.7
happy co-signer on 12/29/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Crystal was very pleasant and patient. I had questions and she had answers. She made me feel welcome. I had to return to drop something off to her a few days later, and she remembered who I was. A lot of sales people that I have dealt with in the past only remember you for the moment. When someone else came in to see her, she excused herself and did not make me feel as they were more important. I am very pleased with her as my sales person and would recommend anyone to see her.


Satisfied Camry Owner

5
Chris Wilson on 12/28/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My infatuation with the Camry started when I rented the 2012 Toyota Camry LE to take on a road trip. I was amazed with the technology of the car and how fuel efficient it was. I liked the car so much I rented it for two additional days. When I brought the car back I decided that I had to buy one. Later that day, I arrived at the dealer and was immediately greeted by a salesman by the name of Jorge Hidalgo. Mr. Hidalgo was extremely helpful and catered to my needs. He explained everything to me in great detail and was able to answer all my questions. The test drive was great. I drove the SE model and immediately thought I had to have it. I was able to get the car with 0% financing for 60 months. That day, I drove off the lot in a 2012 Toyota Camry SE. Not only was Mr. Hidalgo a great help, the individual in finance, whose name I cannot recall, was very helpful in making the finalization of the sale very smooth. I also liked how he explained to me what Gap insurance coverage is. Overall, I was extremely satisfied with Don McGill Toyota of Katy and their dedication to customer service. They have gained a customer for life and I will refer all my friends and family to DMTK.


Best Salesman EVER !!!

5
Hang Hua on 12/24/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a brand new 2013 Sienna XLE from Si Nguyen and he was fantastic. Let me preclude this statement with the fact that I am a Toyota Loyalist and have purchased/owned 12 new toyotas in the last 20 years and Si Nguyen gave me the White Glove treatment from start. He worked diligently with me through the entire process. He got me the car he promised for the price he promised and provided excellent customer service. I would recommend that everyone go see him to experience what good service is all about.


Great service, helpfulness

4.3
Eleno Garza on 12/20/2012

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 4.0

Im quite satisfied about my experience in Don McGill of Katy. wanted to trade my older model for something a little newer and Si Nyugen did just that. He went out of his way to get me what I wanted. My first impression of Si Nyugen was that he was well spoken and well mannered, and quite helpful when you need aid. Im very happy with the car I go! I recommend going to Si Nyugen of Don McGill of Katy if you plan on purchasing a new or pre-own vehicle


Excellent service, good deal

5
Sanjeev on 12/18/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We bought a Camry hybrid with the help of Si Nyugen. He was very helpful, gave us our own space when needed and sounded very honest. This is our first car buying experience and we didnt know what to expect. We will definitely cherish this shopping experience.


Purchas experience is exellence!

5
Jerry Lin on 12/14/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was interested in buying a new Camry SE white and this dealership has a lot of different cars on their lot for me to pick the one I like. Especially this salesman named Si, he is so nice to help me with everything he could possibly provide such as price negotiation, choose the after market accessories, vehicle maintainence information, and show me every functions the car is capable of. I put down deposit and picked up a week after with my wife. She was so excited to pick up the new car and felt that Si was doing his best to serve his customer. Thanks Si and Don McGill Toyota of Katy. You guys are the best toyota dealer in the Greater Houston area!


BUYING A USED CAR WITHOUT PAIN OR REGRETS

4.7
ERICMUSIK on 12/11/2012

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I visit this dealership because its very close to my house,I wanted to see their inventory, I knew I would like a better vehicle for my family I just did not know how or if was possible. Mr Dos as he's called, talk to me he gave me the impression that he really would do just about anything to help me, and he did just that! he talked to me strait with out hidding anything and I may add just not your tipical salesman, never pressure me in any way, always concern about things you dont even think about, very clean in a sharp suit, diferent hat everyday, he's experience helps a lot for the entire process, it shows the many years of experience he has selling calls. Very happy with the guy, I was glad to meet him, he's the kind of guy you can count if you ever need a jump start. In finance Mr.Marcus Shepard was also a strait shooter, told him what I could afford and got me there as close as posible played qith the numbers to make it work, thanks guy may GOD bless you for the honest and good work you did for me, like I told you guys I will put a good word out there!


Great deal - Cool sales guy

3.8
Claupi on 12/08/2012

Customer Service: 4.0 Buying Process: 4.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Deal on a RAV4. Si Nguyen took care of us fairly well. He's a nice and very proffesional guy.


horrlbe

1
lolp89 on 12/08/2012

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 1.0

needs more pictures and alot more information like yah im totality going to buy a car from here !


Salesman

4
Jay Wycoff on 12/05/2012

Customer Service: 3.0 Buying Process: 5.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

i had Si Nguyen as a Salesman, very nice very professional very quick and i have never in my 30 plus years of buying cars every gotten out of a dealer feeling this happy. Great salesman and very responsive to neeeds.


Great price, great service

4.8
New Highlander Owner on 12/01/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

We went to Don McGill a few weeks ago to buy a new Highlander. We were greeted by Si Nguyen at the door. We told him what we were looking for, he showed us the model on the showroom floor and explained to us in detail how to operate the Bluetooth phone connections and audio equipments. We were really impressed with the look and feel of the Highlander and decided to buy the car. We told Si the color and options we were looking for, he looked up the inventory at the dealership and found the car for us. We bought the car in under 3 hours' time and also got a very good price from Si. We couldn't be happier with our purchase. Thank you Si.


Great Job!!! Si Nguyen

5
Randy Ramos on 11/28/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was my second purchase at Don Mcgill the first time was back 2002, I was just there to get an oil change in my 2011 Toyota Tacoma Prerunner, I was out walking the parking lot looking around thinking about getting a new one. Si approched me out in the lot, I found him to be a very nice and sociable person we talked a bit about the trucks and the new features on them, he was very knowledgeable on the matter, there was a large selection to choice from so I gave two different trucks a spin and chose one. Si made this the best experience I have ever had purchasing a truck! and was able to help me select the perfect truck. Si is the best salesperson that I could have had. he showed concern and was very professional and made the proces much less stressful. If you need a car or truck, go see Si Nguyen you wont be disappointed. Great Job!! Satisfied customer Randy Ramos


Great Service

5
Hamza D on 11/21/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service by Crystal Sanders .. helped out a lot in picking the right car with a fair price


Toyota Corolla

5
Genise on 11/15/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was very pleased with my the service provided. I will definitely go back they are great team to work with.


Outstanding

5
Elaine T on 11/15/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The staff we dealt with when we purchased our new 4Runner were some of the most professional people we have come in contact with. I am very happy with my purchase and overall sales process. My sales man Daryl Nguyen was friendly and very professional throughout the entire process. For sure we'll purchase more cars from them in the future.


great salesperson!

4.5
Rosemary on 11/15/2012

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

This was our first stop to look for a truck. We were not prepared to purchase a vehicle on this date, but after Crystal Sanders met us and helped guide us through the buying experience, we left with a truck! Crystal has been extremely helpful anhd personable to deal with, it was like she was selling a car to an old friend she has known forever. She went above and beyond what is expected of a salesperson. Because of her, we will definately return to Don McGill Toyota.


Excellent Sales Experience

4.8
Renee Wesbrooks on 11/08/2012

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Crystal Sanders was awesome! I really can't believe I just said that about a car salesman!!! Crystal was a pleasure to work with when we were purchasing a used Toyota Tundra. We told her our budget and she brought us 4 cars to check out. Crystal was informative with a sprinkle of humor which made her special! She made our "dreaded car purchasing day" very pleasant! When I'm ready to purchase another vehicle, I will definitely go to Crystal!


Poor Service

1
Brenda on 11/06/2012

Customer Service: 1.0 Buying Process: 1.0

I made an appointment to see a car with Crystal. Fifteen minutes into the appointmentshe had Lucio help me because her' other client just walked in' and as she said this her cigarette fell to the desk. I found that very unprofessional. Lucio showed us a couple of cars and then seemed very disinterested. I asked to see another car after only seeing 2 and he made an excuse and said it was 'the same' as the other.. (completely different model).


Excellent Service

5
Toyota Enthusiast on 11/03/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We recently came to Don McGill Toyota to lease a car. We were greeted by Anil Sharma and explained our finanacial situation. Anil graciously worked with us effeciently and expediantly. We drove our new car home the next evening and couldn't be happier. We will be back! Thanks Anil Toyota buyers for life


My experience at Don McGill Toyota of Katy w/ Tim

5
Traci on 10/30/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I went to Don McGill Toyota of Katy about 2 weeks ago and a one of the sales men Tim Fogarty approached me as I walked thru the doors in tears. My car I have had over 2 years had be totaled in an auto accident a few days before and I was devastated. I had never experienced this before and it was a very scary experience. When Tim approached me, he not only shook my hand he asked me if I was ok and offered me some water or coffee. His 1st concern was not to sell me a car but to make sure I was ok and that meant a lot to me. I explained to him what happened and the 1st thing he told me was that he would do everything he could to help me get into another car quick and when I told him that I didn't know what to do he said he would walk me through the whole process & never did I feel alone. He was by my side the whole way just like he promised. He was very honest, respectful and not after a quick buck. He knew what I wanted, needed and never once tried to over step my needs or push anything beyond what I could handle. He left every decision up to me and never once pressured me into anything. He gave me my options based on my needs, he found something that worked for me, not for his pocket. I am very very pleased with his service and the service of the finance manager Chris I think was his name or maybe it was Todd. Everyone collaborated as a team and got me into a car that i needed for myself and my kids and one that I could afford. The best part is all of it was done in just a few days. Had I of had all my paperwork or documents I needed it would have been done the same day. I thought it was just all too good to be true. When I needed him I didn't just get a bunch of emails or being transferred around, he would have his calls directed to his cell to make sure you were top priority as his customer. I know I keep rambling on, but I have never had such an awesome experience before when it came to dealers. He did his best and I drove away in a car that I love and had everything I asked for in a car from day one. No stress, no pressure, no hassle. It was simple, easy and very comforting. I would recommend anyone to Tim Fogarty. He is amazing and I know that I will only do business with him in the future. He has been there over 10 years and knows his job and how to make you happy. I know he helped my family and I hope that others will give him the chance to help them and their family too. Thanks again so much Tim, You gave a promise and never let me down and I can't thank you enough.


great place

5
carlover on 10/28/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my first time at Don Mcgill and it was the best experience I have ever had purchasing a car! There was a great selection to choice from and Tim Fogarty was able to help me select the perfect car. I now own a prius c and am getting 60 mpg, Ilove it! Tim is the best salesperson that I could have had. he showed concern for my needs and wants, was very professional and made the proces much less stressful. Great job!!


thanks Guys...

5
La Raza on 10/25/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Before our arrival we Looked on the Don Mcgill Toyota Katy website, great information and selection. Decided to visit them to check out the 2013 Corolla S . Dio met us, no pressure, very informative, helpful and honest !!! Feel the prices were competitive and the atention, customer service was extrodinary. The finance process went easy and fast (thanks Reeves) , i will definetely recommend this dealership and my sales person.


WE JUST STOPPED TO LOOK AT DON MCGILL IN KATY

5
HONIE on 10/23/2012

Customer Service: 5.0 Buying Process: 5.0

I normally wouldn't take time to do this unless service and treatment were exceptional and this was the case on Saturday nite near their closing time. The sales person Ricky Bonilla was very cordial and very patient with us and I was very impressed with his knowledge of the products he was selling and the warranties and Toyota plans being offered. He seemed very proud to be selling Toyota cars and trucks. He believed in his products and had definitely done his homework to demonstrate the various options available. It was now 9:30 pm, closing time was 9:00pm , he assured us that it was OK and we could take our time. Our minds were made up at 9:45 and an hour later we were approved and out of there and the owners of a 2010 Tundra Limited. I feel I will be doing business again at the same dealership and hopefully with the same salesman, thanks Mr Bonilla I know you have a bright future with Don Mcgill for many years to come. RESPECTFULLY MARY AND RAY SALAZAR OF KATY TX


First Class Place To Buy

5
Rob on 10/21/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We arrived in Houston from overseas a week ago and needed to buy a car, along with all the other relocation related things we needed to do. Decided to visit the Toyota dealer close to our hotel and was politely and professionally assisted by Courtney Gillings. Being unfamiliar with the process and not having SSN or US Drivers Licence was really only browsing and loking for information. Courtney did an excellent job of walking us through the process, making us comfortable, ensuring all the formalities were taken care of and less than 3 housrs later we drove away with our new car. He even assisted with returning our rental car.An exceptional service, I would recommend to anyone.


Excellent service at Don Mcgill of Katy

5
Grandma on 10/21/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Yesterday morning after doing a lot of home work on how to buy a car and walking into the dealership with my heart throbbing, I met with a wonderful sales lady by the name of Crystal S. The last time I purchased a car was nearly 10 years ago. Between her and B. Sine, I have a car that I love and at good price. Thank you crystal and Sine.Service was truly Excellent.


New Car

5
Susan on 10/20/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Amit was great at helping us find a car that met our needs and help us through the buying process. We didn't feel pressured or hassled at all. I will definitely buy my next car here as well.


Our experience with Don Mcgill Toyota Katy!

5
Zoaibpasha on 10/19/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our experience with Don Mcgill Toyota Katy has been great! Fez found the truck my Son wanted in a very short time. He is very friendly and we appreciated his knowledge. They are friendly, no crazy 'pressure' just nice people to deal with. I will highly recommend Don Mcgill Toyota Katy.


Excellent Dealership Sales and Service

5
Camry Lover and Believer on 09/29/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I first came to Don McGill of Katy 6+ years ago. I had really bad car sales exp in past with another Houston dealer, so was skeptical of car sales in general. I walked in, met with sales guy I had contacted online for appt. Process was very quick, easy and he was very tuned in to what I wanted along with staying within my budget. It took him 3 weeks to find exactly what I wanted, but he was very helpful and never gave up to meet my specs. I have used their sales, service, collision center and rental dept along with purchasing a used vehicle from them 2 years ago. Service is ALWAYS great, the atmosphere is welcoming, friendly and inviting. They will be very helpful if you want one on one or if you are just there to walk the lot, they will approach you to see if you need help, and will allow you the freedom without being a pest if you just want to walk around and look. Everytime I've gone in there for various reasons, none negative,it is an energetic and busy atmosphere. Excellent dealer that I would and have recommended anyday. the people I have referred that went to DMTK, have purchased and been customers ever since. I have already started talking with them about purchasing a new vehicle by the end of the year and they are ready to work with me as soon as I'm ready. I won't go anywhere else to purchase a vehicle, new or used. They service every make and model so no reason to go anywhere else.


Love My Toyota Tundra!!!

4
Joe D. on 08/11/2012

Customer Service: 4.0 Buying Process: 3.0 Overall Facilities: 5.0

I had a fairly pleasant experience with this dealership. Initially there was some complications because I had been talking to someone in Internet Sales whom I felt gave me some false information just to "bait" me into the dealership. But once I arrived and talked to a manager they soon got their act together. my salesman was graet and pretty strait forward and I felt like he was really going to bat for me. once the manager got right and strived to fix my issues with the internet sales and financing, we were able to make a deal.


Excellent service

5
Kripaluji1! on 07/22/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mr. Anil Sherma is an excellent customer representative. He helped us out to buy a new car with trading with above and beyond expectations.


Excellent service

5
Maharshi1! on 07/22/2012

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mr. Anil Sherma went above and beyond to help us find a new cars. He helped me for entire process of buying a new car with trading. I would like to recommond him for all new customer to recieve excellent customer service.


Best Car buying Experience

5
Grateful buyer on 04/28/2012

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Lowest price and friendly service, convenient and feels like family. Larry Babson was very kind, proactive and great to seal the deal.


Awesome Service Dept. and Body Shop

5
Love my Scion on 07/26/2011

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have had two repairs done at the body shop and regularly service my Scion at Don McGill and I am so impressed with how courteous and professional their staff is. I will definately keep coming back! Thanks for making it easy to do business with you!


$81,546

Mileage: 1141

Color: Gray

Transmission: 10-speed Automatic

Body Style: Pickup

City: Katy, TX

Engine Type: 3.5L V6 24V PDI DOHC Twin Turbo

$37,576

Mileage: 47093

Color: White

Transmission: 8-speed Automatic

Body Style: SUV

City: Katy, TX

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$45,232

Mileage: 0

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Katy, TX

Engine Type: 2.4L I4 16V PDI DOHC Turbo

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