Toyota of Irving

Toyota tundra

By far the best experience that i have ever encouterd in a dealership. All the people are super friendly, the sells personel are not pushy at all they really work with you in all ways possible and really took my experience to a whole different level. Am so happy with the results and also the finance department was an awesome experience it went so smooth that i could not belive that in that lil time we where done!!!

Toyota of Irving Best Service & Dealership

I have been a customer of Toyota of Irving for over 10 years and will always come to them for car buying and service. When I bought my cars at Toyota of Irving they were extremely helpful and made the process easy and painless. Since buying the cars I have always had them serviced at Toyota of Irving. I brag about the service I receive. Always a good experience. They keep you informed and you know exactly what is needed and the cost. I had a minor accident and Toyota took care of everything and I couldn't be happier. This is an excellent dealership and I hope to continue my dealings with them for many more years.

I'm not sure what this means.

The best experience I've ever had buying a car. Went in today for my 10,000 mile checkup, and was completely satisfied. Thank you Jeremy Shoemaker, Rodney, Janelle, and the entire service department!!! You'll have my business for life now - just sayin!!!

Collision Repairs

Had a great experience. The service was great. I was informed on the progress of the work being. done. The work was completed in a timely manner. The service advisor was friendly and very helpful. Should I need service repairs I will return to Toyota of Irving.

Great service

I took my car in because the cd player stopped working well the new one it was replaced with was not the same and no one could set up like the old one.

My RAV4!

The total expirience was amazing, offered us drinks and cookies, the rep David Reyes was very friendly and helpful in answering all of our questions. He as straight to the point and showed us exactly want we were asking for! I would buy my next car from here!

Great dealer to buy a new or used car

It was a very pleasant car buying process. So far the service has been great.

Toyota of Irving the best place for service.

Great Experience every time a walk to Service Department. Been knowing Jesus Castillo over 16 yrs . His a great help with all his customers. Highly recomended.

Medical Assistant

My credit score was not so good and i was able to get into a 2013 Toyota truck. I am very happy and thank full to your sales person Kevin

Customer Review Response.

My first customer service visit to Toyota was very nice. It was amazing how the gentlemen in the shop were so curtious and so eager to help. I was invited to wait inside for just a bit, while inside I ran into David, the young man who sold me my first Toyota Vehicle and the person in the front desk was very pleasant, I was offered something to drink while I waited and was even offered a cookie, which was very kind. After a very hard day at work, I was amazed at how nice everyone was and I saw nothing but smiles while I was there. I have been and will continue to recommend Toyota of Irving to my family members and friend and co-workers. Thank You Toyota!

GREAT FACILITIES AND EXELENT CUSTOMER SERVICE

GOOD EXPERIENCE WHEN I STOP BY THE DEALERSHIP AND IN LESS OF TWO HOURS I LEFT THE DEALERSHIP WITH MAY NEW CAMRY

Recommend 100 percent

Bought my tacoma here about 2yrs ago and had great experience with it. They found my truck with all the extras when no one else could. Have taken it there for my oil changes and always receive great customer service. I would recommend the drive out there!

great service great cars customer serv friendly???

Its clean friendly employees and excellent service plus my second car im puchasing from you

Great customers services

They are very friendly,great service and very helpful.

Great place

Great place, always friendly. Some sales men can be sharks but that's normal with all dealers. I have a Prius I bought new from them, and their maintenance is excellent.

Toyota Irving

I received excellent service at Toyota of Irving. They got me in a car the same day and worked hard to make sure I drove off with something I liked and would last.

Great folks

All of the employees at this dealership have been great I recommend them to everyone I know. Leased 2 cars with them so far!

great service

ii have always had great help and customer service when needed..!!! awesome PLACE

Toyota RAV4

1rst time buying a Toyota, our 1rst Salesman that approached us was a little timid, come to find out it was his first week, once we got into the actual application and process, we had a fast talking salesman, who knows the right words, the process and how to get everything the right way. we spent I believe about 2 hours at the actual dealership but we had fresh cookies, fruit, soft drinks, including water at our disposition. The price, the customer service and the final process was so smooth I forgot the time we spent there. We drove off with my new RAV4, fully equipped and with a promise to bring it back to get leather seats, which were done in less than 4 days. I'm sorry but I forgot the names of the excellent salesmen, but it has been almost 6 months. We actually were suppose to come back and get a Highlander but I just love my RAV4 that I'm really still very skeptical on going to get something else.

Excellent Customer Service

I traded in my 2012 Toyota Tacoma for a 2016 Highlander XLE AWD. I loved the Tacoma, but this Highlander has every comfort and convenience I could ask for. My salesman was Trey Garber, and he was helpful and informative. Toyota of Irving's customer service was wonderful. I couldn't have asked for a better buying experience.

Exceptional customer service

Recently I bought my third card with Toyota of Irving. My experience with them so far has been excellent and beyond my expectations. Customer service is exceptional.

Great ALL AROUND!!

I went to Toyota of Irving back in March of 13. Was questionable due to hearing others experiences there. Well, I'm here to tell you, they earned my business from that time forward! I couldn't have asked for better service! We ended up purchasing 3 vehicles in less than 3 months time. I knew what I wanted and what I expected & they came thru on all fronts! Awesome people. My daughter has now purchased another as of yesterday with the help of David Reyes & Daniel Luna! Previous purchases where thru Ana but she has now moved on to Finance but is still there & 1 terrific Gal!! I hope for any of you out there looking to buy or Lease, Give Toyota of Irving a shot!! I Won't go anywhere else! When you get to financing, Thanh was Awesome too! Excellent personality & lots of fun to work with!! Great Job to all of you!! Thanks a million!!

Great Service & Facility!

Toyota of Irving, especially Hau Le were wonderful in helping us purchase our car. We went with specific things that we wanted, and Hau directed us to exactly what we needed. He was very helpful and didn't keep us at the dealership for hours and hours to negotiate or deal with any of the other typical long ended issues. He knew we were on a time limit and helped us make the purchase and get on with our schedule. Thanks!!!

Good expeience

It was a good experience, I like their customer service and selling skills, and also finance people are good.

Best Dealership for Service and Deal

They moved to new place, new bldg and a lot improved guest lounge. They really take good care of service customers. Guest lounge is equipped with complementary water, coffee, and drink dispenser. Building looks clean and equipment look brand new. Jet Took a good care of me in professional manner at the service. I've leased 2nd camry from the same dealer, customer service was phenomenal. They treated me like a VIP, and the sales person still remembers me even though it's been several months. They invited me over to the owner appreciation day and gave freebies and free foods, gave us opportunity to learn more about the company and the family who owns this dealership. Hands down the best place to go to. I'm gonna bring my Honda here for service from now on because neighboring Honda dealer service is horrible. Will eventually trading my Honda to Toyota.

GREAT CUSTOMER SERVICE

The whole experience was good. Very happy with my car

Overall service

Received great attention from everyone involved with process!

Mr Ankit Soni

It was a nice experience so far with TOYOTA of Irving's. I got good deal and their service is mind blowing

super friendly people

Mike Gaska help my with my problem and even got my truck detail

Great Service - lovely people!!!

Toyota of Irving is one of the best dealerships I have interacted with- almost perfect customer service and care and I love love the quaint little gift shop on site- I always find a treasure or two every time I go to get my car serviced:)

Extreme Professionalism

I have known the owners for many years and have referred customers in the past . Three weeks ago I purchased a Sienna Van from Toyota of Irving for my wife and the entire experience was excellent. I had purchased a different brand vehicle a month ago for myself and the contrast between the two Dealerships was astonishing !!! Every bit of our experience at Toyota of Irving was absolutely and totally professional, customer centered, and without the old traditional "pressure" one might get from some Dealers. We have received followup calls from the Service Department, the sales person, and the Financial Person and all of them were customer centered, and non-pressure folks. I am totally impressed with the Dealership, its people, and the car itself. What a difference between Dealerships !! Sincerely, Al Jarrell

Great service, great place, and friendly service!!

Great place especially the quality of everything inside the wait room. The service was really great. And the time getting service done was great.. I would recommend this place for sure to others and friends.

Won't go back

I went there to buy a new truck. They told me on the phone they had the truck I was looking for but when I got there they didn't have it. They got a truck but it was not equipped with the options I wanted. I agreed to buy the truck if they put some of the options I really wanted on the truck . Then I noticed it did not have a trailer hitch on it like it was supposed to have. I took the truck in to have the other options put on it. I was punted to the salesman by the service department. I waited 30 minutes for the salesman and gave up. I've emailed the sales manager with no answer and the salesman will not return my calls. My next stop is Toyota Customer Service to see if I can get some help. I'll update this if it actually happens.

Won't buy another from them

I went there to buy a new truck. They told me on the phone they had the truck I was looking for but when I got there they didn't have it. They got a truck but it was not equipped with the options I wanted. I agreed to buy the truck if they put some of the options I really wanted on the truck . Then I noticed it did not have a trailer hitch on it like it was supposed to have. I took the truck in to have the other options put on it. I was punted to the salesman by the service department. I waited 30 minutes for the salesman and gave up. I've emailed the sales manager with no answer and the salesman will not return my calls. My next stop is Toyota Customer Service to see if I can get some help.

4-Runner purchase experience.

After researching the 4-runner features, trim, reviews and dealerships locally and regionally, I chose Toyota of Irving for their selections, straight forward transparent pricing, and willingness to deal.The purchase process, vehicle check out, and follow up communications were all one could ask for. Their Fleet Director, Ed Giraldo was a pleasure to work with.

Positive and easy experience.

They delivered exactly what I wanted at the price we discussed without any missteps. Ed went the extra mile to ensure I was happy with my purchase.

Courteous, quick, easy

We are very happy with our new RAV-4 and the service we received. Ed Giraldo (our salesman) went above and beyond with personal service and delivery of the car to our house! The whole experience was quicker than expected.

Dealt hard, got my deal

Wesley Wells helped me in ever aspect of the purchase. Recommend him highly. He was knowledgeable in my trade in vehicle as well as my purchase.

easy, fast service

My family and friends purchased 5 vehicles from Ed Giraldo. He made it easy, no stress and fast service. I just bought Toyota Rev4 from him, a few months ago, and I love it. Next time, we need more vehicle, absolutely, we will go back to him.

used car

I purchased a used car from this place. The people are fast and they get the job done correctly. That was the shortest amount of time it ever took me to buy a car, and I have purchased 5. I was impressed. I also used this dealership for car service on my previous scion. Great job you guys

Simple and Stress Free

We just purchased a 2016 Highlander and 2016 Tacoma for my husband. We have known Ed for several years and and have purchased our last 4 new vehicles from him. Also, our son-in-law has purchased/leased several over the years for his family and parents. You just tell him exactly what you want and your budget, and it's a done deal, no hassle or pressure. He is to the point, professional andworks for you. He is very good at keeping you informed of your search for your requested requirements. I wouldn't think of going to anyone else. He is someone you can trust.

Two weeks ago I had the pleasure of working with Ed Giraldo

Two weeks ago I had to pick up my new fleet vehicle. As I was not bringing the old vehicle back for turn in I made it as far as downtown Dallas.Mr, Giraldo was kind enough to drive over and bring me the rest of the way to the dealership. All this was done on one of his busier days and he could not have been nicer about it. A really fine fellow

Incredible buying Experience at Toyota or Irving!

Ed Giraldo was the chief architect of my Toyota car buying experience. Friendly and Efficient is how I would describe Ed...easiest car purchase I have ever made -- ever!

Great experience, Thanks to Jason

If you are planning on visiting Toyota of Irving, book an appointment in advance with Jason. I was not sure whether I would have purchased there if it was someone else. He was outstanding and will definitely help you get the best deal. Even after my purchase, he is extremely helpful whenever I contact him for assistance.

Fantastic buying experience

We had a great buying experience here. Jason Flores was upfront and honest with us from the get go. I told him what I wanted and he got me exactly that plus some great extras. We will definitely be back when it's time to trade and hopefully Jason is still there!

Ed Giraldo the pro

Mr. Giraldo was the consumate pro and I heartily recommend him as the sales rep to ask for. He was always helpful but never pushy. Extremely courteous. A pleasant experience.

Very satisfied

I had been to multiple different dealerships and never got the care I did from here. Was my first car to buy by myself and loved how Ed took his time to explain and show me the process.

Showed Concern

Mr. Giraldo truly cared more about what I wanted in a car rather than what he wanted to sell to me. He is a rare find as car salesman and I will definitely recommend him to family and friends.

Toyota Tacoma Buying Experience

Ed Geraldo at Toyota of Irving was very helpful. He made sure we got a great deal and we got exactly what we were looking for. We love our new Tacoma and I'm really happy we went to Toyota of Irving. There was no pressure and we got everything we wanted.

Exactly how excellent sales service should be!

I was fortunate enough to work with Ed Geraldo in. Purchasing my Trail Premium. Compared to other dealerships I encountered, Ed made the buying process simple and straight forward for me. There was no fuss, no tap dance and no running back and forth to the various managers. He seemed to sense my earlier frustrations, was direct in identifying my vehicle of interest, the various accessories I wanted and provided me with a price that I felt was within the market value I was looking. I'm not one for kicking tires and dickering over trivialities. I had a fairly good idea of what I preferred and had felt I had done a more than adequate research prior to coming to the various dealerships. Ed was very professional, seemed to understand my needs and guided me along in a few instances to further refine my purchase. I would highly reccomend him and this dealership to anyone looking to purchase a new vehicle.

Very good service and follow up

Helped a friend that hates to car shop find a vehicle. Came across a gentleman that was a fleet salesperson and explained the situation. He took us every step of the way and explained every detail. Turned out to be a great experience. Friend bought a car from him and had it delivered because we live out of the area. He followed up to ensure the car was delivered on time and that everyone was happy with the purchase and delivery. The "just looking" visit turned into a good and productive stop for everyone. Very happy customer!

Stress free

Thank you Toyota of Irving for a stress free car buying experience! Largely due to Ed Giraldo! He was efficient, honest, knowledgeable, and thorough! Couldn't have asked for a better experience. I plan on using Ed for all my car purchases. Ed made sure the car was safe and exactly in line with my needs!

Retired teacher

Being a retired teacher, it was all about the cost. Ed Giraldo handled that concern very quickly. It was then he proceeded handle any concerns that I had about service. Some time has passed since I got my new car, but he still keeps in touch with me just in case I have any questions. He always calls me back and then deals with all my questions about service. Ed Giraldo is always there for me, even after the sale.

purchase new camry from ed giraldo

have purchased several vehicles from him. Helpful, courteous and easy to deal with. Offers advice on both the vehicles and the price. Will continue to purchase from him in the future.

Toyota of Irving 5 Star Experience !!

Great new car buying experience, courteous Service, very efficient processing, professional customer service. Mark Baker introduced us to Ed Giraldo, both are very professional and made our buying experience a pleasure!

First time buying experience was an amazing one!

After having an awful experience at Rusty Wallis Honda and spending over 4 hours there only to be turned down for a car I stopped by Toyota of Irving where I told Wes (Wesley Wells) that I needed a car in 1.5 hrs and needed to be out of there by 4pm because my friend who gave me a ride needed to leave. I told him the documentation I could provide for him, my income and what amount I had for a down. Almost immediately he took me to the lot and said "there are all the cars that I can offer you, pick one from here and you will be out of here before 4pm!". I picked the one I LOVED! the color, the seats, the inside, everything was just perfect, he wrote down the numbers and went to financing. He was running around back and forth to me so that I could be out of there by the time I needed. Wes went above and beyond for me that saturday and I couldn't believe after seeing the way others spoke to me at other dealerships that Wes did for me what he did and close the deal so quick. I went to finance where Jose took care of me, explained well my loan, interest, options etc and I was out of there at 4! I loved this place and I wish I had known how courteous the staff is and how nice and helpful everyone is before I visited anywhere else. I had the most amazing car buying experience! -Brenda P

Uber driver

My name is Edet. Leo was very helpful, he showed me all the features on the new 2016 toyota camry, and he helped me on my new smart phone. Will recommend all my friends and all potential uber drivers.

Very good

Went in to service present car and walked out with new vehicle. Great customer service. Wes Wells was very easy to work with and not pushy at all!

Great customer service !

very friendly & patient with questions and concerns. Highly recommended! Quality sevice was greatly. I'm impressed & more than sure that i made the right choice of choosing toyota.

First time buyer

I walked in, told them what I needed, and walked out with a car. That simple, it went down quicker than I was advised by my bro, he said I would be there from the time they opened till after closing. In about 5 hours I was in and out, the longest part was waiting for a bank that would give me a loan since I have no credit history lol... My salesman was Leo Phan, wonderful experience overall. I highly recommend it.

oil consumption test

Went to have an oil consumption test done. They change your oil at your cost to do this and you bring it back with 1100 miles put on it and they check it again. The purpose of this test is to see how much oil you are burning. My car was under a warrenty that would replace if needed. they told me my car was not burning any oil and had no major leaks so i did not qualify for replacement. This has been a month and a half since done. my oil change sticker that they put on my windshield says 127,000 miles change is due. i am at 125,000 right now. So my car startied acting funny today. very sluggish and did not want to go. almost felt like transmission. got home. checked the oil and there was NO OIL ON THE DIPSTICK! BONE DRY! Now can anyone tell me how i could lose all that oil if its not leaking or burning off?????? Toyota of Irving scammed me. They did not replace the oil that they drained out when doing the test. i believe they only put a quart or two in it and this is why they ziptied my dip stick and marked my oil cap and told me not to touch it or the test would invalid.I now have an engine that is knocking very loudly and i am livid. i just paid off tis car and i feel like this is their way of screwing me to where i have no choice but to buuy a new one from them. Ladies beware and take a man with you that has enough sense to spot any bad seeds. I now have to battle with these people to get some resolution and it wont be easy.

went in for service on my corolla worst service

Went in on 12/30/2015 to get a recall fixed on my corolla and left with Mike Garcia service advisor.was told that a recommenced diagnosis was recommended for my airbag system and I agreed to the $110.00 fee. the n was also recommended to get my windshield small nick fixed and also agreed to get done. later on the day I was called to pick up my vehicle. I left work early to go get me car and when I got there Mike notified of the need repair which I had said I would bring back do to the $7000.00 estimate. when I got in my car I noticed the windshield repair was not done.i notified mike and told me to speak to manager. Cory was put on and I told him aboput the issue of windshield being un touched and not fixed yet already paid for, he notified me that was not his problem and very rude. i could not belive that someone in management would be so un professional. bad experience would never go back aain

Bad customer service

Called and made an appointment to test drive a used car. When I got there I was told the car has been sold. Even though they had my phone number nobody called me to let me know that the car was no longer available. I wasted close to 2 hours getting there and back. Avoid this dealership.

rip off of senior citizens

bought a Camry there only a week ago. feel like i was taken advantage of by their smooth talking sales. Was recovering from a major surgery and was not thinking clearly and I think they took advantage of that. One of the worst deals I have ever had in buying a car!! I called to see what could be done and am still waiting for a return call its been two days now! Is this what they call customer service?

Great staff

Thanh helped me in this process and explained everything I needed. --Posted as a service per authority of business, review written by customer.

Unsatisfied service experience

Took my 08 Sienna into service for an engine knock under acceleration when the engine is cold, the transmission freewheeling between 5-10 mph, and for a power tailgate that closed on me without warning (fortunately I was able to force it off of me). From the beginning the service advisor said the engine knock and the is most likely normal for a Toyota. Called next day and said tailgate was fixed with new struts and the engine knock (they did test it under acceleration) only started and listen to it without driving) and transmission issue was normal. When asked about test driving it, with the engine cold I was informed the would be a diagnosis charge if they came to the same conclusion. I then took the van to my mechanic that convinced me to buy a Toyota. He test drove it and said neither was normal in his 40 years experience and both needed tending to. I went back to dealership and talked with them and their response was "he does not work on Toyotas everyday like we do and we know what we are doing". The mechanic shop I use has ASE certified mechanics. When I asked why the tailgate came down on me without warning (because my wife would not have been able to force it up) they said do not know and we are not concerned. Basically Toyota's customer service seems to be we do not care what you think you take what you get.

Best service center I have found

The best person to contact for service is Jesus Castillo. Ever since I got my Camry he's being my go to person. He always takes good care of you. Very pleasant and easy going person

Pleased

Daniel Luna was who I sat down with to go over numbers with. I was very pleased in talking to Mr Luna and working out the sale of my loved 2000 Beetle and buying a new Avalon. He is exceptional. --Posted as a service per authority of business, review written by customer.

Helpful and Friendly

Mike Moore is one of the best service advisors I have ever saw. Really addressed my issue and put it in the computer,

Awesome Service

Clean and ready to go. Bill took the time to show me how everything worked, pair phone etc. --Posted as a service per authority of business, review written by customer.

Awesome Service

Clean and ready to go. Bill took the time to show me how everything worked, pair phone etc.

Great Service!

Service was great! My service advisor kept me informed and made sure everything was explained in detail. --Posted as a service per authority of business, review written by customer.

Excellent!

Excellent, as always. My car was in much better shape-and cleaner. When delivered to me than when I brought it in. --Posted as a service per authority of business, review written by customer.

Great experience!

We loved the fact that they had snacks and a play area for kids. The place was so clean the workers were dressed nice. The manager came out to thank us. Just a great experience. --Posted as a service per authority of business, review written by customer.

Sales Consultant Daniel Luna was very rude, arrogant!!!

My friend and myself went to see a brand new Rav4 for his personal use. This guy Daniel assigned a person Jose to help out. Jose took all our personal details and went for a credit check and 1 hr no-one bothered about us waiting. after this he came took us to a used car with 2 year used with around 33K miles. For this he quoted around 1200 USD less than the brand 2015 Rav4. It was shocking to know the pricing he was asking and when asked about the high pricing for a used car; Daniel, the sales consultant came furious and started questioning about our looks and saying he is here to do business and if we need to see the car, we need just walkout of the show ourselves and see which one we want from the lot in a very very rude way. After that we was forcing us to sign the deal tonight as he has spent time looking at the watch and saying he is here do business. He never listened to what we want and he was given sarcastic comments about our looks and features. This behavior was atrocious. When told him about his behaviour he simplyed said I apology as he is there to do business. I shall never ever return to Toyota of Irving for that matter no Toyota. These people dont understand what is customer service neither understand what the customer is looking for. Think it was my bad day and would like to forget it as a bad dream.

bad service in collision department

just fixed my car in the collision was not satisfied with the repair bad customer service just tell stories bad dignosis was trusting toyota of irving dealership but will never go back again

Outstanding!

I told Bill Vaughn what I was looking for and he gave me options that exceeded my expectations. --Posted as a service per authority of the business, review written by customer.

Pleased!

My car was taken in and out in a timely manner. Was very pleased with everyone. --Posted as a service per authority of the business, review written by customer.

Hidden microphones, refused to return my car keys

1) Hidden microphones2) Women need to bring a man with them (Still, in 2014. I know, right?)2) Refused to return my car keys despite frequent, polite requests. (I can't imagine that power play if I had been a man)3) They require a full credit check, with SSN, before they will allow you test drive a car.I went for a test drive with a friend. Back at his desk, the salesman left me for a good length of time. Through the hidden microphones, they listened to my conversation in which I expressed my disappointment and discussed trying other cars. The salesperson returned, and a power play ensued in which he refused to return my car keys (a possible trade in). He was playing with me as a cat plays with a mouse. Several polite requests were utterly ignored. Finally I threatened to cause a scene if he didn't return my car keys.. He wasn't budging, so I caused a scene, yelling at the top of my lungs (seriously!). He **still** didn't budge (WTH?) so I stood up and used my toughest "Mommy" voice to *order* him to get my car keys. NOW!On the way out the door, another sales person followed me, to harass me about wasting their time. I'm handicapped, so I walk slowly, and the salesperson harangued me the whole way back to my car. Then he stood and stared me - with his best effort at an intimidating glower - until I backed the car out and left. On the drive back, my friend was incredulous that such a demonstration would be required - *and* that I would actually do it!I did some research, and hidden microphones and holding your car keys are common tactics among unscrupulous dealers. I honestly wanted to buy a car this week, and I will. But, it probably won't be a Toyota, and it *certainly* won't be at that dealership!

Both sales managers were rude and arrogant. Bought a...

Both sales managers were rude and arrogant. Bought a used car from them and they tried to pass off a dented bumpter. When pointed out, they told me i was lucky that they were going to fix it for me. I will never buy a car from this dealership.

Outstanding

Love the outstanding service with Toyota of Irving. Jory is the best --Posted as a service per authority of the business, review written by customer.

I want to be sure to tell others about a top notch...

I want to be sure to tell others about a top notch service center when I find one. Mike Gasca was referred to me by a very satisfied customer and I'm so happy that I listened. I brought my 2000 Solara in for AC service, two low tires, an oil change and state inspection. I made an appointment on a Saturday and all work was completed in just a few hours! My rental car was complimentary as well as a detailed inspection. Mike was knowledgeable, professional and friendly. He treated me with respect and kindness. What a pleasure, being a woman, to be able to have your car serviced in a professional, honest manner. Mike Gasca at Toyota of Irving now has a very satisfied customer for life. Thanks, Mike!

wasted my time

Going to buy a new 2014 FJ Cruiser-went to this dealership and found the vehicle I wanted-Had a creampuff Hummer H2 SUT with 72,000 miles,loaded with everything to trade in.Was expecting a decent offer on my vehicle to close the deal and buy a new FJ.My vehicle in Kelly blue book was valued at over $25,000 private party,$27,000 retail,and over $22,000 dealer trade in.The offer I received was $14,000.Needless to say,I abruptly left.The sales person was very courteous and I hated to not be able to consumate the deal.However,I wasn't going to give them my vehicle.Don't go there if you have a trade in or just be willing to sign over the title to them for free.

Excellent!

My first service, excellent service.thank you! --Posted as a service per authority of the business, review written by customer.

Great!

I cannot explain it but i know everyone worked their butts off to help me out. As a first time buyer its exceptionally difficult to get approved. They helped me a ton. Car sales Alex was absolutely great.

Bad Service

I had a very bad experience at this dealership. sales consultant promised to help me today regarding my new car purchased . When I arrived, they have no clue why I was there. they were unprofessional and have no respect for new buyers. Even their Manager was unapologetic and literally told me that he cant do anything.I will not recommend this dealer ship to any of my friends

Courteous!

Service advisor was efficient and courteous. Next service timing is based on miles driven. -The above review was posted as a service and with the authorization of Toyota of Irving, and the comments and opinions expressed in the review are those of a customer from Toyota of Irving.

Avoid the service dept!!!!!!!!!

I took my hybrid Camry into Toyota of Irving about a week and a 1/2 ago to have my front left axle looked at (because Jim McNatt Toyota in Denton, TX told me it was leaking) and to have my rear brake pads replaced. According to Toyota of Irving, there is no leak (which makes me question Jim McNatt's honesty). T of Irving also said that they properly replaced my brake pads. This rainy morning my brakes became useless. Luckily I was near T of Lewisville. They reported that a cap associcated with the braking system had not been replaced by whoever worked on my brakes last. Which was Toyota of Irving. If I had been following remotely close to any cars, I could have been hurt and/or hurt others. This was a dangerous mistake that the Toyota of Irving service department made, and it could have cost lives. Oh and when I called Toyota of Irving service dept about the issue today, they did not have time to speak with me and called me back over an hour later.....only to say that they would call me back again. AVOID this place!

I purchased a new Tacoma Friday night (11/15/2013) from...

I purchased a new Tacoma Friday night (11/15/2013) from Toyota of Irving. When I was looking at the truck earlier in the day, the salesman (Brian Smith) mentioned a College Grad rebate and asked when I graduated. I told him I graduated in 2011 but forgot the exact date. He said that I would qualify for the rebate no problem and to bring a copy of my diploma in when I come back to purchase the vehicle later that evening. When I do come back that night to look over the paper work and finalize the sale, I meet with a new salesman (Tanner Branch) who does the paperwork. During this time, I volunteered on two different occasions to let him get a copy of my diploma and even showed it to him and both times he says "its ok". I go through with financing and get a loan secured and sign all the paperwork and leave with my new Tacoma. Fast forward to Monday, I get a call from the original sales guy asking to email a copy of my diploma in which I oblige immediately. Tuesday afternoon, I get a call from the dealership (Brian Smith) informing me I was 3 months out of the cutoff date for the rebate and I must bring them a check for $750 dollars or the truck back (never mind the fact I have a legal contract signed by both parties and nowhere is this mentioned that if the dealership messes up I would be liable). I went back up there that night (11/19/2013) to get this straightened out with the sales manager and finance manager, having a hard time figuring out how this is my fault and why I am being punished because Toyota of Irving failed to check their paperwork. We agreed that I would return the truck since I am not giving them any more money because they messed up and are at fault here. They asked me to leave the truck there at the dealership that night and told me they would send me my money and trade in vehicle the next day. I refused to do that since I have $10,000 invested in the truck including my trade. I told them I would give the truck back when they give me my money and trade in back. Today, I gave them until 11:00am to call me to arrange the switch until I would call them. 11am rolled around and I never heard from them. So I called them every hour on the hour and left voicemails with my cell number asking them to call me back. I left voicemails with three different people. Never heard from them. I told them the night before I was leaving to go out of town at 7:00pm the following day and would not be back until Sunday so the switch needed to happen before 5:00pm the following day (11/20/13). After several calls, I was finally able to get a hold of the finance manager (Louis McClinton) at roughly 6:20pm. I explained to him I was waiting at the airport getting ready to board my flight that I would not be able to make the switch until next Monday and that is why I made it very clear the night before it needed to happen before 5pm. Mr. McClinton told me would call me back. 10 minutes later I get a phone call from Don Ivey, the sales manager of Toyota of Irving, who was extremely rude and demanding his property back as if I stole it from them. Lets not forget I have $10,000 in the truck with a trade, lets also not forget I explained to them the time line the night before and tried calling at least 10 times through out the day leaving a voicemail with my cell phone number. Don Ivey then went on telling me they have been trying to call me all day long, which is a lie. I have never once received a call from Toyota of Irving on 11/20/13 and phone records will back that claim. He said they must have the wrong number on file as if it was my fault again, which is funny considering he called me immediately to make the trade after I finally got a hold of someone at the dealership. Something has got to be done with the behavior of these people at Toyota of Irving and their very bad business practices. They are representing Toyota in a very poor manner and it is embarrassing. I would highly suggest you avoid them and move on to the next dealership.

Excellent!

They did an excellent job...very pleased with the service delivery! -The above review was posted as a service and with the authorization of Toyota of Irving, and the comments and opinions expressed in the review are those of a customer from Toyota of Irving.

Great!!

Knowledgeable, courteous, polite and answered all my questions.

The Way Service Should Be!

Why do I love dealing with Toyota of Irving? Let me count the ways: 1. When I called to make my appointment, they wanted it to be at the best time for ME. 2. When I arrived, they got to my vehicle immediately. 3. I was there for a 30,000 mile check up on my wife's car. They explained everything clearly. 4. I had an email $15 discount on an oil change due me. They subtracted it from my bill. 5. 40 minutes after I arrived, the car was ready - and even washed - and I was on my way. 6. Every single employee went out of their way to make me welcome. Why would I ever go anywhere else? I even bring my Chevy van here!

fast friendly service

Jules, my service represenitive on this trip was excellent. she showed passion and desire to help her customer, and took time to explain the recommended services. as for the tire I keep having the problem with the service tech could not find a problem, she sent the car back in to have the valve core replaced. the service tech went above and beyond on this request and replaced all 4 valve cores. I would definitely recommend Juels and Toyota of irving to anyone whom is in need of service.

Thank you!

The faces I have for Toyota of Irving are Jules and Jesus. But, I know there are many, many others involved in the process. You have a great company and I hope and pray that it gets even greater!

Great Service and good facilities!

Mike Moore did a fabulous job of getting me in and out with no hassle and lots of service!

Up for a second opportunity

Second opportunity. I was hesitant to try this dealership location once again, from the last experience it would have been the last place I would have returned. My character is to always to give that second chance. This time around it was the best experience. From the initial call to closing, it was constant communication in part of the dealership. I went in without a definite idea of what type of vehicle I would be interested in, the sales person was able to get information from the casual conversation, and hit it on the nail on type and style which was exactly what I was looking for. And to know that I thought people really did not listed to your casual conversations or more got any out of that as than a yeah, I am having a pretty good day. I was in for a trade in and, the sales personal assisted me processing with a claim from last years hail storm. I had never had to deal with a claim, so this was extremely helpful taking that burden off; to actually think a dealership would do all of this, when I knew this was something I should have taken care of last year. I do give my sales person a great thank you for all the assistance, even when I called the personal cell I would get an immediate answer of call back. To put myself out there, I actually called when the sales person was off work hours and they answered and took time to answer and assist during that time. In this fast pace society I felt as number one in this sales persons agenda, knowing me I would have just said I am at home/not working hours and not have answered that call. By day two I was already in the dealership ready to process the closing deal. Extremely helpful staff, throughout the process I would ask questions to different staff and I would actually get an answer without any hesitation. Everyone in the dealership actually acknowledge that you were there, which is a plus to making an individual welcomed. This was definitely an A++ change from my prior experience. Absolutely no regret: on my behalf for giving this dealership another try.

Long Waits for Service

Unfortunately, I had to spend two (2) hours waiting for an oil change. The waiting area is cluttered, unattractive and garbage cans are running over in the area for refreshments. This dealership is not very customer oriented. I witnessed both the owner and his son walking through the dealership totally oblivious to the bad conditions in the waiting areas. Promotion Code PC12312011

Tommy Nguyen is straight forward and honest. He quickly...

Tommy Nguyen is straight forward and honest. He quickly gave me exactly the information I needed and didn't waste my time playing games. I highly recommend him!

Don't waste time

I contacted the dealership via email. I received a reply and inquired further about specific details of vehicle I was looking for. Salesman said he'd go find out and let me know. No answer. So I phoned next day. Asked for same information and told them I was out looking at cars in metroplex but not in Irving, and I'd come to the dealership to look but ONLY if they had that particular vehicle in stock. Again I was told they would get the information and call me right back. Nothing. Later that evening, after I'd already gone home, I received a voice mail from a different salesperson asking me what I was looking for. Apparently there is no communication or follow-through in the sales department. I bought my Toyota elsewhere.

Worst dealer

Salesman only professional till you make purchase. Follow up quality is horrible and the salesman had lied about so many things, he doesn't know what he lied about anymore.management is not responsible and ignore concerns of customers

Worst dealer ever. Salesman lied about everything that he...

Worst dealer ever. Salesman lied about everything that he could get away with and the management does not correct the problems. Sold me a " certified" car with many defects. Won't even give a manual for the car!

We purchased a brand new Highlander from Vivian Ly and...

We purchased a brand new Highlander from Vivian Ly and she was awesome!! Not only was she the most honest and friendly sales person that we had met (and we met over 20 other slaes people) but she really knew her stuff. no pressure, very straight forward, no surprises and she went the extra mile. Every one at that dealership was extremely nice and customer oriented. The dealership itself was unique. No other dealer that we visited could come close to their LIFETIME Power train warranty that came free with the purchase of the car. Apparently they are a family owned dealership and they purchased lifetime warranties for their cars (all was in writing!!) I highly recommend these folks - especially Vivian!!

We got an internet qoute for a 2012 Toyota Tacoma base...

We got an internet qoute for a 2012 Toyota Tacoma base model automatic for $17,000 in black color from salesman Eddie Jackson (after mutiple phone calls). We went there to get the car for that price. Apparently Eddie Jackson was not available, and leo tried to help us along with the manager Noweda. When we got there, they didnt have the truck in black color and offered other options. We said ok, and then they changed their tone and said they can't sell the truck for less than 18,200. DO NOT GO to this dealership. They WILL LIE to get you into the dealership and DO NOT provide any customer service at all whatsoever. ABSOLUTELY, the worst experience that I've dealt with from a toyota dealership. HORRIBLE!!

I visited the dealership to get a test drive of Prius C...

I visited the dealership to get a test drive of Prius C as it is one of the vehicles that I am considering. The salesperson initially told us that I believe we do not have any. I thought OK, I do not expect every dealership will have all the cars. But then the sales person checked with the manager and said We have a Pirus C, you can look at it but not test drive. I said thank you and left the dealership. We try a $10 T-shirt before buying, this is a $20K car. Veeeeeerrry unprofessional. If there was no test drive then just say we do not have. If some idiot customer is coming in the dealership in 95 degree weather then he has some motivation to buy the car. Not only the dealership but Toyota has lost my business. Date visited June 16th 2012 around 2 PM.

Excellent Care

Buying my Camry at Toyota of Irving was very painless, in what can sometimes be a very painful experience. Everyone provided excellent care I was treated vey well! I purchased a very nice Camry at an extremely competitive price (I had received a quote from the dealership in Plano and Irving was able to match it). Please extend my appreciation to everyone involved in Sales, Management, Service and Financing. I would rate Toyota of Irving as a 5 Star dealership. Thanks

***Dealership lied about Certification & tried to...

***Dealership lied about Certification & tried to sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about certification. Was told it was not certified, but they could certify it for $600. Sat down with them to talk numbers. They added the $600 certification, TT&L and offered to sell it for $19,900. I looked at the Carfax report and it said the car was offered for sale as a preowned certified dealer on 26 March 2011. Pointed this out to the salesman, Leo, & Assit. mgr, Cade. They lied and said it meant the car was "elligible for certification." I pointed out the vehicle was way over retail value and Cade told me that "Used vehicles are like snowflakes so you really can't put a price on one." We left. I called in a complaint to Toyota's Corporate office because I knew word would get back to the dealership. The next day they called me back to try to lower their offer. I told the representative that I was upset because they lied about the certification. He told me that he didn't know they lied about the extra $300-$400 certification fee (they said it was $600). I told him I had already bought a car from their dealership & was really upset about their dishonesty. I also said that I would be sure to post about my experience all over the internet. The representative told me that I should realize that 1 customer's complaints will not impact their business. The next day the Gen Manager, "Rocky" called to "apologize" he admitted they tried to sell me a vehicle already certified and charge a certification fee. He told me that he would call me back later with an offer to make it up to me. He didn't call back for over 7 hours so trying to give him the benefit of the doubt I called him back. He told me that he couldn't offer me a better deal on the car because they got it for over retail value so it would be a loss for him. I told him that I am evaluating him for honesty as well. He promised to call me back before 10am today. I am posting this at 10:01am, so obviously he is not honest as well. I filed a BBB complaint against the business, but I am sure they will consider his "apology" as making a good faith effort to resolve complaint. The BBB site shows 13 complaints against them in the past 3 years, only 1 of the complaints was acknowledged as resolved by the customer. We happily bought our Toyota RAV4 from Grubbs Nissan, but would suggest Freeman Toyota as well.

I had a great experience at Toyota of Irving. The sales...

I had a great experience at Toyota of Irving. The sales staff was very friendly and helpful with my car deal. I worked mainly with Greg Rosas who went above and beyond the expectations that I had set for a car salesman. I will definitely be doing busieness with Toyota of Irving again in the future and will also be reccomending them to my friends and family who are in the market to purchase a new vehicle.

Most informative online chat session of any Toyota...

Most informative online chat session of any Toyota dealership in Dallas that we contacted (I was from out of state). Answered each question directly, no run-around or evasive answers. Given info on 3 cars that were what we were looking for with price and discounts via email within a 1/2 hour after chat session. Very courteous in answering multiple questions. Price was exactly what we expected. Referred a close relative to go there who is extremely cautious in dealing with car salesmen and they also bought a car from Greg 2 weeks later.

I was treated very well at this dealership. My salesman...

I was treated very well at this dealership. My salesman did an excellent job and answered every question I had. I appreciate every effort he made. As for finance, Blanca made the signing as easy as possible and made the deal happen. I will recommend as many friends as possible. The only problem I had was with the sales manager, he was very rude. I believe his name was Vance. He is not a people person at all.

Save your money and time don't shop here, ever. First...

Save your money and time don't shop here, ever.First of all, people are all smiles here at first but wait until you get your car, not all of the things promised will be the deliverd. Silly me i did not review the contract entirely because i trusted the salesperson to keep his word. I ended up paying more than i should have.Full of dishonest people. With all the issues Toyota currently have, there's no place for this BS. There's tons of Toyota/Scion dealer around DFW, i wish i had tried going somehwere else.

It is refreshing to have my vehicle serviced at Toyota of...

It is refreshing to have my vehicle serviced at Toyota of Irving. I always feel well informed and that this service department can take care of me. They typically give you a range of options in addition to total replacement of a broken part. One other Toyota service department I have dealt with was certainly not so helpful with an extremely expensive repair. Toyota of Irving is where I will continue to get service for the Toyota trucks I use.

Worst dealership ever -- high pressure, rude, insulting...

Worst dealership ever -- high pressure, rude, insulting and way way over average price. The lies and deceipt were overwhelming. I tried for over an hour to get a straight answer about the price of the car with no luck, and when I finally started to leave, the sales manager insulted me and the vehicle I was wanting to trade-in.

Went for a new car - over priced - $500 more than other...

Went for a new car - over priced - $500 more than other dealers in the area. Used the padding on monthly payment - was quoted a monthly payment of $530 on $26,200 at 2.9% for 60 months - which is way high - my bank was quoting around $480 for 25K at 6.0% - so I knew it was padded - walked out and calculated using amortization calculators and it is around $470.

I bought a new 2008 Scion tC (I love my tC!!!)...and so...

I bought a new 2008 Scion tC (I love my tC!!!)...and so far my experience with the dealership has been real good. Right from the Sales personnel--Financial Reps--Service station folks all have been real helpful. I would certainly recommend this dealership!I plan on having all my oil changes and other maintainence jobs here and foresee no hiccup whatsoever...