Toyota of Dallas

Frank Ivey excellent sakes professional

The best sales professional I have ever worked with. Knowledgeable patient. Helpful. Truly outstanding And just a nice honest person I am extremely happy with my 4th toyota vehicle and my 2nd tundra In my opinion there is no other truck but Toyota Tundra

Appreciated the sales team.

Really appreciated the sales team and the way we were treated overall. I am a bit dismayed that I paid 17K for a used car and did not get an owners manual.......and only got one key. When I asked about a key, I was basically told tough - go buy one. I was very surprised.

Excellent experience at Toyota of Dallas

Jessica Martin was great and gave us excellent service. She was extremely helpful throughout this process! I really appreciate all of her help with buying a new car.

Jessica Martin was professional

Jessica Martin made our experience buying a new car wonderful. She is very knowledgeable and professional. Go see her if you are looking to buy a new car.

Derrick Mormon is a saint

I've bought three cars from Derrick Mormon and he is fast, professional, respectful and kind. I'll go back for the quality service and friendly atmosphere.

Who knew buying a car could be this easy?

It had been a while since buying a car, and I didn't want the hassle. However, Darren and Jessica made it easy and enjoyable. Thankful for their expertise and guidance.

VERY BAD EXPERIENCE

One of the Worst dealership I have ever seen. The (used car team)manager is a awful . Does not have any selling/customer relationship skills, Does not give importance to customers. They reduce the prices and make up the heavy doc fee to get their profitability. A dealership which is ONLY money aimed. I would strongly not recommend this dealership.

Amazing experience!

Car buying is usually a pretty frustrating and anxiety inducing experience, but my experience was great!!! No anxiety and smooth from start to finish! Thanks Jessica Martin!!

Shop Elsewhere

Your new reporting analyst is terrible! Will not ever buy a car from Toyota and will advocate to everyone I know or who I come into contact with not to either!

Great service

Sarah Mann and Karen Santiago were a great help. They had great customer service and provided me with what I needed. I recommend to any person that goes to this Toyota.

Excellent and courteous service

Ricardo Guajardo, jr is a very savvy salesman. He was very friendly and helpful in allowing us to make our decision. We are very happy with our new Corolla.

My review

A week ago I attended Toyota Dallas requesting information and The dealer who attended me was really nice and respectful. His name was Uziel .

Excellent

They have us the good deal of the new highlander and trade in value. This is going to be my first toyota. Let's see how it goes

Mechanics misdiagnosed issue resulting in unneeded repairs

Dealership mechanics misdiagnosed repairs needed resulting in $1500 additional cost and the problem reoccurring less than 3 months later.I had my 2005 MR2 towed to Toyota of Dallas dealership on 3/23/16 after the engine died in traffic and would not stay started. After the service technician diagnosed the issue that day, the service adviser called to inform me that the ECU needed to be replaced. He gave me an estimate of $1600 and said the part is back-ordered and would take 3 or 4 weeks to be delivered. I informed him of some repairs / maintenance that had been done within the previous 6 weeks: Oil change, replaced air filter, spark plugs, all coil plugs, top 2 oxygen sensors and cleaned Mass Airflow Sensor. I had a previous issue with misfires on two cylinders which was resolved by replacing the coil plugs. I asked him if there were any OBD codes and if they tried to reset the ECU. He said the technician did not see any new codes, only the misfires from the previous issue. He assured me the technician had checked out everything to determine it was the ECU. I bought my car in 2005 from this dealership and had service done there many times in the past. Until this visit, I had always received good service and never had any issues. I brought my car to the dealership since they have the latest diagnostic equipment and certified technicians. Since I was having another issue, I felt I needed that level of expertise in case it could be a more severe problem. Unfortunately what I experienced was more of a disservice. I expected a highly qualified technician to diagnose and repair my car but what I got was a novice who misdiagnosed the issue which ended up costing me over $1500 in unnecessary repairs. The ECU part surprisingly arrived after only a week. The technician installed it but that DID NOT FIX the problem. The service adviser called and said they replaced the part but that it now had a bad coil plug and gave me the price for a new one. It seemed odd to me that it "suddenly" had a bad coil especially since I was assured that the technician had thoroughly diagnosed the problem. Since I still had the original coils and 2 of them were known to be good, I brought them to the service department. The technician replaced the bad (new) coil plug and the car started running fine. I believe that this was the issue all along. When I arrived to pick up my car on 4/1, I waited approximately 40 minutes until they finally brought my car up to the front. There was no explanation why it took so long. On the way home I had to make a stop and the car barely started. I drove straight home and tried again to start the car and it would not start and the battery seemed completely dead. That must have been what took so long to get my car, they had to jump the battery. There was no mention of any battery issues while service had my car or when I picked it up. There were also no issues noted on my final invoice within the summary of work done. I talked to my service adviser about the issues and he offered to detail the car for free, which I declined. I never received any follow-up from the dealership after that. The car was running fine until 6/12/16 when I had the EXACT same issue with the car. After attaching an OBDII reader, I found it had a code for P0354 Ignition Coil D. I replaced the coil with the last good original coil that I had and the car started fine again. It appears the new set of coil plugs that I had installed were faulty since two had now failed. This confirmed my suspicion that the ECU was not the real issue and it shouldn't have been replaced. On 6/17/16 I sent a certified letter to the managing partner at Toyota of Dallas. After no response, I sent a certified letter to the Toyota Corporate Headquarters on 7/21/16. Toyota Motor connected me with the Service Manager for Toyota of Dallas on 8/25, he refused to address the issue saying that the car left his service with no error codes so it was fixed. He would not address the issue that when the ECU was replaced, it did not fix the problem. Not until they installed the coil plug would the car run normally. Toyota Motor referred the issue back to the local dealer and washed their hands of it. Toyota of Dallas made excuses about the age of my car and that they had not serviced it for several years. The bottom line is that they replaced an expensive part without proper diagnosis which did not fix the issue. Beware getting service done at this dealer due to their questionable business practices. After being a long time Toyota owner, I can no longer recommend buying a Toyota product or their "certified" services. I have also filed complaints with the BBB.

What an experience!

So, today I was accompanying my friend, Victor, here in the dealership. Frank Ivens, sales consultant, was the first to approach us in our quest for the perfect Tacoma for my friend. This gentleman, who's expertise and knowledge in both vehicle specifications, and financial services, properly and diligently provided both of us with the information needed to choose the best vehicle for him. During the test drive, Frank informed us on the different applications and driver friendly options provided on the vehicle. Frank met and exceeded both of our demands and answered all questions in the whole process. My friend Victor walked in with a slight idea of what he wanted, and drove out with all the needed information and resources to lawfully enjoy his new 2017 Toyota Tacoma! I hope you have the same experience as we did in the dealership. Frank Ivens really set the bar high in his customer service and satisfaction qualities alongside the different vehicle knowledge and deals available! Thank you Toyota of Dallas! God bless you all!

Mechanics misdiagnosed repairs costing $1500+

I had my 2005 MR2 towed to Toyota of Dallas dealership on 3/23/16 after the engine died in traffic and would not stay started. After the service technician diagnosed the issue that day, the service advisor called to inform me that the ECU needed to be replaced. He gave me an estimate of $1600 and said the part is back-ordered 3 or 4 weeks. I informed him of some repairs / maintenance that had been done within the previous 6 weeks: Oil change, replaced air filter, spark plugs, all coil plugs, top 2 oxygen sensors and cleaned Mass Airflow Sensor. I had a previous issue with misfires on two cylinders which was resolved by replacing the coil plugs. I asked him if there were any OBD codes and if they tried to reset the ECU. He said the technician did not see any new codes, only the misfires from the previous issue. He assured me the technician had checked out everything to determine it was the ECU. I bought my car in 2005 from this dealership and had service done there many times in the past. Until this visit, I had always received good service and never had any issues. I brought my car to the dealership since they have the latest diagnostic equipment and certified technicians. Since I was having another issue, I felt I needed that level of expertise in case it could be a more severe problem. Unfortunately what I experienced was more of a disservice. I expected a highly qualified technician to diagnose and repair my car but what I got was a novice who misdiagnosed the issue which ended up costing me over $1500 in unnecessary repairs. The ECU part surprisingly arrived after only a week. The technician installed it but that did not fix the problem. The service advisor called and said they replaced the part but that it now had a bad coil plug and gave me the price for a new one. It seemed odd to me that it "suddenly" had a bad coil especially since I was assured that the technician had thoroughly diagnosed the problem. Since I still had the original coils, I brought them to the technician and he replaced the bad (new) coil plug and the car started running fine. I believe that this was the issue all along. When I arrived to pick up my car on 4/1, I waited approximately 40 minutes until they finally brought my car up to the front. There was no explanation why it took so long. On the way home I had to make a stop and the car barely started. I drove straight home and tried again to start the car and it would not start and the battery seemed completely dead. That must have been what took so long to get my car, they had to jump the battery. There was no mention of any battery issues while service had my car or when I picked it up. There were also no issues noted on my final invoice within the summary of work done. I talked to my service advisor about the issues and he offered to detail the car for free, which I declined. I never received any follow-up from the dealership after that. The car was running fine until 6/12/16 when I had the EXACT same issue with the car. After attaching an OBDII reader, I found it had a code for P0354 Ignition Coil D. I replaced the coil with the last good original coil that I had and the car started fine again. It appears the new set of coil plugs that I had installed were faulty since two had now failed. This confirmed my suspicion that the ECU was not the real issue and it shouldn't have been replaced. On 6/17/16 I sent a certified letter to the managing partner at Toyota of Dallas. After no response, I sent a certified letter to the Toyota Corporate Headquarters on 7/21/16. Toyota Motor connected me with the Service Manager for Toyota of Dallas on 8/25, he refused to address the issue saying that the car left his service with no error codes so it was fixed. He would not address the issue that when the ECU was replaced, it did not fix the problem. Not until they installed the coil plug would the car run normally. After being a long time Toyota owner, I can no longer recommend Toyota products or service.

Taylor

I saw the Toyota RAV4 I wanted on cars.com and called the Toyota of Dallas dealership to find out if it was available and whether it's in good condition. The rep there guaranteed me that it was available and in good condition before heading out. My husband and I drove 45 minutes to get there just to find out that this car had a huge dent at the trunk door and lots of hail damage throughout the exterior of this car. I tried to confront the manger there that they should have disclosed the fact that this car has a lot damage. It wasn't even disclosed in CarFax, not to mention they said that it was in "excellent" condition to this day on Cars.com. The manager was rude and obnoxious, talking so condescending to me. He didn't care that they wasted our time, telling us to come there to see a car that is badly damaged. The photos that are posted on this site regarding that car do not do justice to the amount of hail damaged that they are trying to hide. This dealership, with the type of leadership like that of the rude manager, do not care about customer service and have questionable honesty, and for this reason, I will never return to that dealership.

Worst customer service ever experienced at a dealership

First I had a set appointment on 8/20 to see a specific car. I received confirmation from a sales associate that they were taking themselves off the service floor to meet with me. I get there and the sales associate is with another customer. Someone else helps me and says they may have sold the car. Someone else comes back and says the car is not sold but they sent it out for service work or detailing because it is not on the lot. I scheduled another appointment (after driving over 45 minutes to get there) while there and specified that they make sure the car is available at the specified time if it has not been sold (as I already had a written appointment to see a car they sent off the lot at my scheduled appointment time). I had to reschedule several times due to work; however, each time I called the phone, it would be picked up without greeting, when I spoke I would be put on hold without asking, and even after my appointment was rescheduled I would get calls asking if I was going to show up to previously scheduled appointments. (I gave plenty of advanced warning when I rescheduled, usually at least 24 hours). This is the absolute WORST customer service I have ever experienced in my life. They don't even have basic phone skills down (holds without asking, no introductions, hung up on, etc.) Now it appears that 1.5 weeks past my initial appointment the car has been sold and I doubt they will contact me to cancel the upcoming appointment I have despite my direct instructions to do so if the car was no longer available. This type of behavior does not inspire confidence and is not the sort of business that I would make ANY purchase from, let alone a large, several thousand dollar purchase. I have owned many Toyota's and have no problem with the brand itself, but would recommend buying form pretty much any other dealer.

Horrible Service

We went in the dealership and paid cash for A new Toyota Tacoma and purchased upgrades. We were told the truck would be ready in two days. It took a week. The person at the dealership who attempted to explain the features upon delivery didn't even have a clear understanding of the features on the vehicle. We will never use this dealership again, and regret that we did this time.

Excellent service by Gary Loth

I bought my 07 Camry from Toyota of Dallas 9 years ago, and went through recalls in 2010 at the same place. Sometimes I did my car maintenance there, they have always provided me with excellent services. Particularly early this month, I should say that Service Department Director Gary Loth, who is not only very professional but provided the service to my car beyond my expectations. I really appreciate his leadership and their thoughtful team work. Definitely, they are the first choice to get car service done in town.

Excellent Experience

I had an excellent experience. Elvin Martinez, sales associate, did a good job getting the car I was interested in and providing info. Brent Williams, sales manager, handled negotiations well. After the sale, Brent and Chris Green, finance, provided a few services that were of great value to me. They were attentive to my needs even after the sale. Refreshingly different! Thank you guys! I'll be back and will encourage others to come as well.

This one is a scamster

I had a terrible experience with this dealer.The had entered incorrect trim information about the car on their website.Added certification fee on the price of the car out of nowhere.When I asked them, the agent ,one Ashiq Shaikh told me that every dealer adds that fee.I contacted a dealer in Plano,asked them if they had such a fee .They replied no and made an exit from this one.

Constant changing management causes issues for customers

I have been to this dealership for service three times over the past 18 months. Each time there has been "new" management. The current management says the prior management did not do their job properly and failed to keep notes regarding my car and apparently have not filed the proper paperwork with Toyota Corp. regarding warranty work. They do not call back timely as indicated. Work that was to have taken two hours has taken over 4 hours with no communication until I called. One manager stated that this dealership has had to pay back Toyota Corp for improper warranty work. Did not return calls timely,

#Outstanding Customer Service Given by Frank Ivens!

My husband and I live near Denton and we drove all the way to Dallas of Toyota because I have always had great service in the Service Department for the past 2 1/2 years. We went there to window shop and to just see how much it would cost for a new Siena (not planning on buying one). We called and they had set up an appointment for us to talk to Frank Ivens. Upon our arrival, we were welcomed by Cory and then by "Mo" (Finance Manager). They sat us immediately while we waited for Mr. Ivens to come to the lobby. Mr. Ivens thank my husband for serving in the USMC in the first few minutes while asking our information. He is so respectful and so down to earth. After knowing what our budget was, he went and fought what we asked for. He was able to meet what we wanted to spend. He did go over a little bit though (by $11.00). Wow! How can we turn that down. Guess what! We ended up buying not only a 2016 Siena but also a 2016 Camry. Kudos to Mr. Frank Ivens!!! Thank you, Sir, and may God bless you.

Great Service - New Corolla

June Heard was an excellent rep for the dealership. Answered all my questions in the purchase process.

Don't lie to customers.

Had an appointment set up for a mid afternoon test drive on Saturday. Emailed and talked to the internet sales manager, and we agreed on a time. The dealer even emailed me to tell me he would be taken off the sales floor at that time. When I arrived, he was with another customer. Would have been nice if he came out and at least apologized. Nope, no apology from anyone there for blatantly lying to me. I even sent an email to three different managers there with my grievances and no reply. Instead, they just had another sales person contact me like this stuff had never happened! Completely ignoring what I had issue with!To make matters worse, they didn't even have the car there that I came to look at. It showed up on their inventory but wasn't even on the lot. This dealer is the epitome of why people distrust car dealers and sales people. It looked and felt like the worst of the cattle call, high pressured type dealers.

Toyota Tundra

I bought my Toyota Tundra from Toyota Dallas new. Have had issues with the Bluetooth from the start. Every time I have had scheduled maintenance done I complained about bluetooth.Had it there about 2 weeks ago AGAIN for Bluetooth. They did all the updates at that time and then told me if this did not work they would replace the Bluetooth. I called back Tues. made an appointment for noon today. When I arrived I was told I had no appointment. After 31/2 hours wait I was told AGAIN that they did all the updates. NO NEW BLUETOOTH

Used car

Called on a car but didn't like the interior color.

Great treatment

Dealt with Shannon and he was the best . Never been treated this good in my life by a car dealer . 20 on a scale from 1-10. Thank you for being so nice and helpful

Disgusted

I bought a Camry from Toyota of Dallas I love the car it's a great car but it does not have the features on the car that the sticker on the window said it did and yes I bought it brand-new from Toyota of Dallas whenever address these issues I was lied to over and over again. I have tried to speak on several occasions to the general manager of Toyota of Dallas or the owner left messages requests and not one time has anything been returned to me their sales manager will lie to you and then add more interest to your right after you sign the papers and leave with the car. Miss Sarah Mann which is the customer service manager assured me that we would take care of the issues on my car and then sent me 3 gift cards for Target and told me that they had a certain amount of money on him to make up the difference my wife goes to Target and all of the gift cards have nothing on them. When we called and asked about this they said we were lying to them. They have continued to call us for a year-and-a-half to get us to trade the car in we have told them over and over and over that they are harassing us please do not call us anymore they lie and come up with every reason to get us to bring our car to the dealership so they can get us to trade it in promising lower payments and everything else. When we bought the car car salesman lied to so much that whenever we raised xxxx about it and tried to go back a week later and try to rectify the situation he no longer work there. I have all of my maintenance on the car done at Toyota Fort Worth I have had the sales team go over my paperwork from Toyota of Dallas trying to help me get the car refinanced and every person that I talk to tells me they have never seen a dealership treat someone this poorly and lie to them this much. I do not see how they legally get away with what they are doing but I guess I was just the xxxxxxx that sign the papers. And if the general manager of Toyota of Dallas is reading this or the owner feel free to look up my contract it is under Lisa Baker and Edward Lewis and you will see that there is nothing I'm riding in here that is not true. I have had two Active cases against Toyota of Dallas with Toyota Motor Corporation and neither one of them have gotten anywhere so like I said if you're going to go to Toyota of Dallas you better take a lawyer with you or a CPA to go over the paperwork before you sign it. Thank you and I hope you never go to Toyota of Dallas

Poor service, shady negotiators, rude - go somewhere else

The "Used Cars" side of this dealership is dedicated to swindling you as best they can. They sell by pressuring their customers - they play the game well. Definitely don't buy a car on your first visit. And make them show you the invoice.My experience was with a used 2015 mazda3. I had an appointment, had to wait 30 minutes even though I was on time, and a different salesman ended up helping me. What they made look like a great deal turned out to be (according to the CarFax) a car that had been a rental previously (so it had been treated roughly), had been auctioned several times, and had been in an accident that they failed to tell me about. I eventually bought a new Mazda3 in elsewhere for not much more than these guys were offering on a questionable car.After initially saying I was interested in the car, then later texting him that I decided on purchasing somewhere else, Richard Jones replied with "Wow. Thanks for making me look like an idiot." Don't waste your time with these guys. There are better dealers out there.

Honest, Friendly, Gread deal

This was by far the best experience I've had with purchasing a car. Thomas Stauts and the team at Toyota of Dallas was refreshing to work with. I am NOT a easy person to work with, and I was out to shop for the best deal. Thomas Stauts was my first stop. Toyota of Dallas is where I have been servicing my current vehicle, and I felt familiar with this location. Thomas was very understanding that I wanted to make sure I was getting a good deal. I then drove to three other dealers over the next two days, and met very pushy sales people who only cared was how to sell me a car that day, and not let me leave. I am very happy to say the first deal offered was the best deal, and I was back at Toyota of Dallas. I would definitely recommend Thomas at Toyota of Dallas.

Great experience thanks to Mike Plazek!

My car was totaled and I DID NOT want to spend my vacation time at a car dealership. However, Mike Plazek at Toyota of Dallas made my experience of purchasing a car very pleasurable and expedient. He was very honest and forthcoming about all negotiations. As a female, I was nervous about making the deal on my own, but Mike Plazek walked me through the entire process very patiently and answered all my questions thoroughly. I truly feel he had my best interest at heart and went above the call of duty to make sure I was more than satisfied. I am very happy with the service provided and the deal we agreed on.

Great Customer Service

Okpara,Benjamin is a great customer service I like the way he answer my question I really like to come back n get a car.

Good car spokesman

Okpara Benjamin was great talking to him about my car decisions

Great Service, Good responses to questions.

Okpara,Benjamin showed and explained good cars and how the cars worked. He helped me figure some things from my car. But i couldn't buy the car when i was there unfortunately didn't buy a car so i will recommend that dealer to my friends i think 2 already have reviewed. But he was great especially customer service!

Great service

Benjamin Okpara was good with explaining the best car choice that will be suitable for my budget

Great Customer Service

Okpara,Benjamin is a great guy I went to the Toyota Dealership to ask some questions for my car because there is some problems with it and he got me interested in some cars but I didn't have money at that time. But he was a great customer service and helped me and gave good responses to my questions and i love this dealer hoping to meet him as a friend.

Great Service, Good responses to questions.

Okpara,Benjamin is a great guy I went to the Toyota Dealership to ask some questions for my car because there is some problems with it and he got me interested in some cars but I didn't have money at that time. But he was a great customer service and helped me and gave good responses.

Thank you Toyota of Dallas

I contacted Benjamin O. about a vehicle, and he provided me with all the information i needed in making the next big decision of my life. He overall provided me with a truly exceptional service. I will recommend all my friends to Toyota of Dallas. Great customer service and approach.

Great Service

I was ready to buy a car, so i went to Toyota of Dallas. Benjamin O. was the lucky professional sales man to welcome me to the dealership. He provided me with all the information I needed in making the next big decision of my life. He overall provided me with a truly exceptional service, and i'm a happy owner of a 2014 Toyota Camry. I will recommend all my friends to Toyota of Dallas. Great customer service and approach.

Great Service

I was shopping for a car for my son, Benjamin O. provided me with all the information i needed in making the the decision to take the next step. He overall provided me with a truly exceptional service. I will recommend all my friends to Toyota of Dallas. Great customer service and approach.

Exceptional Service

I contacted Benjamin O. about a vehicle, and he provided me with all the information i needed in making the next big decision of my life. He overall provided me with a truly exceptional service. I will recommend all my friends to Toyota of Dallas. Great customer service and approach.

felt very Welcome and an Excellent job

Felt very welcome by the attire staff I cane accompany with. CLAUDIA Cedillo,did an Excellent job by helping me with my Purchase. I am very satisfied with Toyota of Dallas Service. Brent Williams,Was Awesome also. Thanks Toyota of Dallas for the Great Opportunity to be come a Driver of a 2012 Camry LE.

Hard to give a good enough review without swearing

All five stars. Andrew Clark and Charles Green did a first rate job. Andrew was first to respond off of an internet build of five Toyota Dealers I checked in the area. By the way...he is still the only one that even called me. I am salesman too and Andrew has a bright future. Anyway, long story short, Andrew got me exactly what I wanted and Charles got me out the door quickly. Can't speak highly enough of the crew and the way that dealership runs. Outstanding job. Great team of people.

DO NOT BUY A CAR HERE

Neighbors and friends, please don't go here if you have to. We have lived in the area - Farmers Branch for over 40 years. My husband is a combat veteran with a purple heart. They kept us all afternoon, and would not do a deal over $250.00. No negotiation, he just put us out the door. My husband and I will be able to buy a car - ANYWHERE - but if they will do this to a combat veterans family, they certainly will do it to you. Try Grapevine, or Lewisville. This is a bad dealership, and the finance person, won't speak to you until they decide they cannot deal with you, and they won't thank you for your time, or coming in. They will just dismiss you. My husband didn't get wounded in Vietnam to be treated in this way. You don't go in to look with your family to waste your time either. Do yourself a favor, if you don't believe us, try sending back their deals 4+ times....waste a day, but then go somewhere else where you will be treated with respect.

Shockingly bad service

I'm frankly horrified at Toyota of Dallas' apparent lack of ethics and professionalism. Without sharing the details of our recent service experience which may ultimately result in legal action, I would certainly urge caution when dealing with these bunch of incompetent crooks.

Shockingly bad, incompetent service experience

I'm frankly horrified at Toyota of Dallas' apparent lack of ethics and professionalism. Without sharing the details of our recent service experience which may ultimately result in legal action, I would certainly urge caution when dealing with these bunch of incompetent crooks.

worked hard

I needed a car before the weekend and had to work late I called Toyota of Dallas and to see what they could do for me. I spoke with Joshua Conner and told him I had to work till 9 and needed a car. He told me he would do what ever it took to sell me a car. Big props to him he stayed at the dealership with me until 11:30 at night getting the deal done! Big thanks to him and the fiance department!!!

wroth the drive

I live two hours away from toyota of Dallas and was speaking to Joshua conner and getting a new Rav4. He told me he could get me a great deal if i came to the store after dealing with the dealers close to me I decided to give him a shoot and boy did he deliver! I got a great deal with great service he just earned my business for life.

WISH I COULD GIVE 10

Went to Toyota of Dallas and had the pleasure of working with Joshua Conner! It was the best customer service I ever received in a car dealership! Highly recommend going see Joshua Conner at Toyota of Dallas.

best experience ever

I spoke with Joshua Conner for a week through email before making it out to the dealership. He was able to work up a great price for me and I was at the dealership for a little over a hour getting the paper work done. easiest car I have ever bought in my life!!! Highly recommend Joshua Conner at Toyota of Dallas

Excellent customer service

I called Toyota of Dallas and let me share with you my experience with one of the Salesperson. I'm referring to Richard Parrilla! This guy was very helpful and understood exactly what I was looking for. I loved the fact that he is bilingual and speak my primary language and that made me feel very confident! Also he proved to have excellent customer service! Richard, I admire your desire to help. I appreciate all the assistance, my husband and I are very pleased with the way you do business, very professional. Anyway as we say in Puerto Rico, you are the "Caballote" selling cars! Thank you! See you soon!

Loyal Toyota of Dallas customer

Went to the little dealership out here and was treated horrible. Called Toyota of Dallas the next day and spoke with Jessica Martin, set an appointment to see a specific car, we made the trip and she delivered everything promised on the phone. I will even come out here for service now!!! Toyota out here lost a loyal customer!

Truly Exceptional Service

Jessica Martin made me feel so comfortable in my decision and took the time to explain everything to me. She did a truly exceptional good!! I would give her 10 stars if I could

New year, new Toyota

Jessica Martin finally convinced me to come see her for a new truck and she made it as easy as she said! I know have a brand new Tundra

5 stars for Jessica

Stopped in on Saturday to test drive Camry and Corolla for my daughters first car. She will be 16 in March and Jessica Martin was extremely helpful and gave us all the information we needed. If we chose Toyota we will be back to see her! Great customer service

Great Service in sales and parts

Came in for a part and spoke with my sales person Jessica Martin. I will be ready to purchase in 6 months but I am glad to see she is still there and the new building is fantastic!! Can't wait to service my vehicles there!

Excellent Customer Service

Searched between Prius, camry or a honda. Jessica Martin had all three, obviously the Honda wasnt new but it was a 2015 so I could drive it and see which one was best for me. I only had to go there and I picked the Prius even though gas is a dollar!

Ford to Tundra

Jessica Martin helped our company switch our work trucks to Tundra after years of her following up with us. All my guys love the new truck and we will beback for more!

Made the switch Ford to Toyota work trucks

My electric company needed new work trucks and we usually always purchase Ford. I met Jessica Martin a few years ago at a friends get together and kept her card. When it was time I gave her the opportunity and it just made more since to purchase Tundras of F-150. All my guys love the new truck and we will be back for more!

Tacoma

saw a 2016 Tacoma at the state fair months ago and sales person Jessica Martin has been following up with me since. Finally made the trip in and purchased one for my family for Christmas! The new dealership is very clean and a lot easier to get in.

Best experience I have had

I was the person that went to four dealerships and said the one with the lowest price will get my business. Jessica Martin was $200.00 higher but was so knowledgeable and had the actual vehicle I wanted to buy that I just purchased from her. I still feel like I got the best deal because of the service I received and she even called me two days after to make sure I understand everything on my Highlander.

made the trip and am happy!

Glad Jessica Martin talked me into making the trip! This was by far the best experience I have had purchasing a car! I dreaded the whole thing but Jessica made it so easy and peaceful for us!!

My new car

Jessica Martin helped me get into my very first Toyota Camry!! Go see here she is great!!

Super helpful and knowledgeable

Came in thinking I wanted a Camry and purchased a Corolla. My sales person Jessica Martin was so helpful she should me all the options I could get in a Corolla for the same price as a base Camry (which was still nice, I just like bells and whistles). She knew so much, I was very impressed. Not very often you see a woman in the car world. A very nice change!

Great Service & clean NEW facilities

Jessica Martin is my families sales person and she always goes above and beyond for us. She always sets up our service appointments and even sent parts to my aunt in Arkansas after she scratched up her new camry. I would recommend Jessica Martin to anyone!!

The girl had it!

Called everywhere for 48 hours and all these guys said this car didnt exist called Jessica Martin at Toyota of Dallas and she said she had it. We made the trip and sure enough, it was there and exactly what everyone said wasn't a car. Jessica made it happen and got us in and out with in 2 hours like she promised on the phone.

so pleased

everyone at the dealership was incredibly healpful professional and polite. my salesman Corday sullivan stayed late one evening to ensure my car was delivered to me clean and then spent the time to help me get everything set up the way i wanted. this being my first camry that extra attention wont go forgotten. i will tell all my friends to go see him if they want good positve help from a salesman.

what a suprise!

i came in thinking i knew what kind of vehicle i wanted to buy. But after spending time with corday sullivan who spent time getting to know me and my needs he helped me pick the perfect vehicle and to my suprise it wasnt what i thought. he made me feel like more than a customer.. as if i was working with a long time friend. i can say for sure that when my car buying needs come up again i will be back to toyota of dallas again for him.

great service

i went in to look at new cars and bumped into corday a salesman who really was honest and easy to work with instantly. the entire process wasnt drawn out but i still was made to feel important. i know i got a great deal.

dream come true

corday sullivan is an awesome salesman. very informative and helpful! he is truly there for your best interest. he helped me to get an awesome car that i could have only dreamed of. id bet that it couldnt have gone more perfect.

thanks

just wanted to shoot you a quick mail. i really appriciated working with our sales rep Corday. he answered the phone when we first called and we asked for him in person when we got there in person. we got the corola we wanted and enjoyed a superior experience throughout the deal. he just simply was a pleasure to work with.

great guy

we had great sales experience at Toyota of dallas. Corday sullivan was a pleasure to deal withand the transaction was smooth ( as far as car purchases go). and his follow up has been excellent as well too. i know well love the camry we bought.

Corday is great

great service from start to finish. no complaints and i appriciate the follow up and the dealership itself was nice and clean.

not just a number

I have bought 5 cars in my life and the process with Corday was by far the best. You are lucky to have a genuine employee who enjoys what he does and treats his customers like family. all my best.

10 out of 10

i want to express my complete customer satisfaction in purchasing my new car. the highest marks to corday sullivan. he made it easy and clear. he was very knowledgable about the cars and the buying process from start to finish. i will definitly be back in the future and recommending to others.

in love with my rav4

i have to say i really liked Corday Sullivan. he was very helpful, friendly and professional. i was actually dreading going in to buy a new car because i dont like the pushy salesman. but i was so relieved to see that he was not like that. He really made the buying the corolla comfortable for me and he was ultimatly the reason why i wanted to buy from toyota of dallas. so excellent! thank you.

No pressure

I came in the dealership knowing I needed a new car but I had no idea what I was looking for. I worked with Corday and he made sure he explained all the different cars features so when i decided on the camry i felt like i was getting exactly the right car for me.

Service and Sales are great

Been going here for years. New facility is very clean and big! Jessica Martin is my sales person and always a smiley face. Never mind coming in for free car washes :)

AMAZING FAST SERVICE

Searched everywhere and finally found my car at Toyota of Dallas. Jessica Martin was the best!!

Outstanding

Yesterday I had an outstanding experience at Toyota of Dallas. I had taken my son's Corolla in for a recall notice with no appointment. They were able to get the car in immediately. While waiting I started talking with Sarah, the customer satisfaction manager, and she gave me a tour of the entire facility. It had been rebuilt since the last time I had been there. Of particular help was Thomas Page and Ross Bird. They were both helpful and informative. In just a couple of hours I was back on the road. It was the best experience I had ever had at any dealership.

Best Car Purchase Ever

I've purchased several vehicles in my life, and this was by far the best experience I have had. I usually dread going car shopping because it is exhausting. Andrew helped make the process much faster, and got me exactly what I wanted without going back and forth.

World Class Treatment

I was treated like royalty from the moment I walked in. The dealership is gorgeous, staff was great, and my salesman Andrew was the absolute best.

Great Job!

I want to say that I had a smooth and easy experience at Toyota of Dallas. My sales person Andrew went above and beyond for me. I will spread the word!

Thank you

Thank you Andrew for helping me get me new Corolla at Toyota of Dallas. You did an awesome job!

Wow Toyota of Dallas

I thought i would never be approved with credit for a new car. Syed Jafri made my dream true.I would totally agree with him he really puts dream in the driveways

Thank you Syed

Thank you Syed Jafri and Cody Freeman Getting me the car in budget and price. It was a wonderfull Christmas Gift :)

A little Advice: Don't go to Toyota of Dallas

A little Advice: Don't go to Toyota of Dallas they use bait and switch. Toyota of Dallas said they would match the price when I got there that was not the case. The advertisrd price was 15,100 2016 Toyota Corolla. When I arrived they said the car had been sold, then switched the story to we made a mistake on the web site. At least keep your lies consistent. . The owner nor the manager returned my calls.Oh by the way, kindness and honesty wins the day and repeat business. Toyota of Ft. Worth beat their price by 1000.00 and had me on the way in a new car wihin an hour of the time I arrived. Go to Fort Worth Toyota they will save you at least a $1000.00. ON top of that they will treat you with dignity and respect.

Fantastic

Greatly admire the customer service from the you woman who helped me Irene. Will try to refer more people!

Awesome

Appreciate Irene answering all my questions and making this process easy!

Yezzir

I enjoyed my visit here to this toyota dealership. I appreciated the attention and time taken towards me personally.

Quick and easy

This was the best car buying experience I've ever had. Irene Vasquez was a wonderful salesperson and I definitely recommend her. The customer service was great, the facility was very well kept up and they treated me very nicely. I was not worried about the whole process because they were making sure everything went smoothly. I will for sure go back!

Wonderful place to buy a car

I highly recommend purchasing a car from Toyota of Dallas. The salesperson, Irene Vasquez was amazing and made the whole process go smoothly. My experience was wonderful and I would go back in a heartbeat and recommend Irene Vasquez for great customer service.

Best place to buy a truck

I highly recommend Toyota of Dallas and my salesperson, Irene Vasquez. She made the stressful car buying process go stress free and quick. She got me an awesome deal and did not pressure me into making a purchase I did not want to. I will definitely go back to Toyota of Dallas if I ever purchase a car again and I recommend everyone to go there as well.

Outstanding service!!

I am so happy I chose to go to Toyota of Dallas. I have never before had the wonderful service like I had here. Everyone was so nice! My sales person, Irene Vasquez did not pressure me into buying a car and made the experience very stress free. I highly recommend them if you are considering buying a car and want a smooth process!

Irene Vasquez was so cheerful.

Irene Vasquez was so cheerful, it was impressive in a nice way! She was very attentive and helpful, and called me on the phone as soon as the vehicle was ready for pick up and I am totally satisfied with my new Rav4! Thank you Irene!

Irene was very helpful and friendly!

Irene was very helpful and friendly! She answered all my questions and helped me navigate the new beautiful facility. Her customer service was exceptional. She is now my go-to gal!

Great Service

I just bought my new Camry from Toyota of Dallas. The facilitie was tremendous, and the service I received from the Sales staff was even better! I worked with Andrew Clark. We emailed back and forth for over a week before I decided to go with him. He answered all of my questions, got me a great deal, and was very efficient with my time. I will definitely recommend Toyota of Dallas, specifically Andrew!

Best car buying experience.

I do not typically enjoy buying a new car. I in fact in most cases, dread it. Andrew Clark, my salesperson made the buying process stress free. I love Toyota, and I am glad I was able to work with Andrew!

A+ from beginning to end

From the beginning to the end of the service, Jeff Grettner was well attentive. Thank you for excellent service. I will refer any/all future Toyota buyers to him.

Augusto was very helpful and especially cordial.

Augusto Mwas very helpful and especially cordial. I would be glad to work with him again.His service and hospitality alone would make me want to come back. Thank you

Great choice!

My salesman was Augusto Medrano and I want to say he is one of the most knowledgeable people at Toyota of Dallas that I've ever worked with. He advised me of things about my Tundra that I didn't know and I have been buying Toyota trucks for years. He is also very nice and is an asset to your company. Please let him know this! Thank you.

Amazing Customer Service

I just bought a new Tundra from internet salesman Andrew Clark. He was very fast at answering all of my questions. He got me the exact Truck I wanted, and he got me the deal I wanted. On top of the the great service I got from Andrew, the dealership was super nice!

Love my new Toyota

I purchased my new Prius C, and I love my car! Andrew was my salesperson, and he did an awesome job. He was super friendly, and got me in and out of the dealership! I have already referred one person, and will be sending more.

Fantastic Experience!

I had a great experience at Toyota of Dallas. My salesperson Andrew Clark, went above and beyond for me. I will recommend friends and family to Andrew, and will ask for Andrew in the Future!

WHAT.INCREDIBLE.SERVICE.

We came in with a budget in mind looking for a car and we got more than we asked for. A great car, under our budget, and amazing people to deal with who worked with us and got us the perfect car for the perfect price. Dan Sullivan, who showed us the vehicle, is the nicest man in the world. Everyone was incredibly kind, helpful and fast. I'm so pleased with the entire experience that I can't wait to buy another car from here! Thank you guys so much. I love my new Corolla =)

Thank you Toyota of Dallas

I had a very pleasant experience, Dan Sullivan is the best. He took his time with me and went over all the paperwork with me. Made sure to answer all of my questions, helped me transfer all my stuff from the old car to my new car. I want to thank him for all he has done for me. See you in 3 years!

DO NOT GO ANYWHERE ELSE TO BUY A TOYOTA!

Excellent customer service received by everyone who helped me at Toyota of Dallas. Dan Sullivan was very patient and helpful from start to finish when it came to the negotiating aspect of my deal. He fought to get me the best price and I was very appreciative. Overall excellent experience all around and it was actually very fast as well. I would shop with Toyota of Dallas again for sure.

They will take care of you.

Professional staff from the moment we were greeted outside through the whole entire car purchase process. Was not pressured or "pushed" to purchase a vehicle, they allow me to make my own decision. Thank you Dan Sullivan at Toyota of Dallas. Safe to say i finally found my dealer for life!

BEST car buying experience I have ever had!!

Dan Sullivan made the whole process quick and easy, I could not have asked for more!!

Awesome experience at Toyota of Dallas!

When I walked into the dealership I was not expecting to buy a vehicle, but Dan Sullivan was so helpful and made it so easy that I drove home that night!

I have bought many cars...

I have bought many cars over the years and I have never had an experience like I did with Corday Sullivan. He was energetic and make sure that I knew the differences between the models of cars. He took the time to show me the radio, paired my phone, and went over EVERY option of the car with me. He never rushed me or made me feel I was just a sale. That is how it should be. I am very happy with my new 4Runner and the sales team at Toyota of Dallas!

Probably the best car sales experience!

Probably the best car sales experience I've ever had! Corday Sullivan was honest and upfront throughout the entire deal...he even answers my phone calls after the sale to be sure all my questions are answered and that I am a satisfied customer!

Corday Sullivan was fantastic

Corday Sullivan was fantastic from the very beginning! I had reached out to several dealerships and Corday was very upfront, straight shooter, and willing to do whatever it took to get my business.

Car buying can be stressful...

Car buying can be stressful and at often times can make the customer feel disadvantaged but I felt like I was given a fair deal and enjoyed working with Corday and the other sales members.

Great guy!

It was late night on Friday. My intention was not to buy a Highlander that night. Since I'm a repeat customer with Mr. Jafri as my sale guy, he convince me that it was a good time for the Highlander. All around the team was exceptional...I am Toyota loyal customers for life and I'm not changing. Thanks for all you do.

Syed Jafri is outstanding

Syed Jafri is outstanding in his forward facing ability to make the entire experience painless & effective for the customer.

I love my new Camry!

I love my new Camry that I was able to get with the tax credits! Go see Syed Jafri, he makes the car buying experience hassle free.

Great people, even better deals!

Please hire more people like Syed Jafri. He is fantastic at his job and I couldn't have asked for a better experience with someone who was dedicated to ensuring that I was 100% satisfied as a customer.

Syed was great!

Syed Jafri is a great service advisor. He is trustworthy and personable. He recognized me as soon as I pulled up and had the vehicle pulled up and ready for me to look at. It helped speed the buying process so I could get on my way and everything could get taken care of.

Great Service

Purchased a Cadillac from Jessica Martin was the easiest car buying experience. I will send my friends and family.

Test Drive

Came in today on my lunch break to test drive new Avalon. Jessica Martin helped me and was not pushy when I told her I was just there to test drive the car and then I had to go. I will be giving her my business as soon as I narrow down which Avalon I want.

Service and Sales is Great!!

Jessica Martin in Sales and Vanessa in Service are great!! I purchased a new car and got after market costume leather and it was exactly what I wanted!!

New Toyota purchase

Wife needed a new car and she hates shopping for cars. Jessica Martin made it very easy for us I didn't even have to do the "shopping" for her this time. She even helped my wife switch her insurance and save $100.00 a month. Best car buying experience we have had yet!

100% satisfaction

If you want a good experience and knowledgeable sales person go see Jessica Martin. She knows her vehicles and isn't pushy and rude like other sales people!

best experience

My situation took a little time but I knew it would. I was asking for a lot but Jessica Martin made it happen and with a smile. :) I am back with Toyota and will never go any different again!

bigger Family, Bigger vehicle

Family loves Toyotas we were looking at Sequoia and Jessica Martin was very kind to work with my bed ridden wife and I as we tried to figure out which one worked best for us. We love our new SUV. Glad we stuck to Toyota

Excellent Customer Service

Coworker gave me Jessica Martin's information and she truly was amazing she had a few cars pulled up and waiting for me when I arrived. Made it easy and the fastest buying experience I have ever had.

Great Service

My family and I have bought multiple Toyotas from Jessica Martin. We would recommend her to anyone!

I loved my Salesman!

David "Ace" Wall is absolutely amazing!!! He stayed late to take care of me and I want him to be acknowledged for his outstanding customer service skills and vivacious attitude. He made my experience one I will NEVER forget!

Ace, is a shining star...

Ace, is a shining star and I highly recommend everyone I know to him.

The salesman was great!

The sales man was great. This was the fastest purchase I have had at this dealership. Keep up the good work! Thank you Ace Wall!

It was a good experience everyone from the seller

It was a good experience everyone from the seller to the manager were very professional and very willing to provide the best deal they could base on my situation... All I have to say is thank you to Ace Wall and the staff at Toyota of Dallas.

Friends in the business

Meet Jessica Martin at the grocery store months ago and we exchanged cards. Never really thought anything of it until my daughter decided she wanted a new car. I called Jessica and set up a time for my daughter to come in. I was out of town but my daughter wanted to go in that day. Jessica made sure I knew everything that was going on and no surprises

new Camry :)

Purchased a 2016 Camry on November 30th and got an amazing deal!!! No one in the metroplex could beat it!! Thank you Jessica Martin for following up with me and helping me get the best deal! I will send all my coworkers your way

bought a new car

Was in Service Monday just for oil change and was looking at this new wagon Scion iM. Sales person Jessica Martin walked up and asked if I had been helped. I explained I was just in service and she asked if I wanted to kill sometime and test drive. I had time so I agreed. That car is nice. Next thing you know I am trading in my perfectly fine 2010 Corolla for a 2016 Scion iM. Most chill experience I have had purchasing a car. This is my third car from Toyota of Dallas

best experience

Came in today to look at Corolla and determine if this will be my next car. Walked in and was greeted by Jessica Martin. Super sweet lady! She showed me Corolla, a smaller iA (not in love) and the Camry even though I thought the Camry was going to be to big. It was perfect. Just need to bring in my husband to make sure he will like it. Best experience so far!

Worst customer service

This toyota dealership in worst in my opinion. Don't buy from them or deal with them even if they have the best car deals in the Nation. They will treat you very well until you sign your contract and later no one will care about you. I hope there is less than one to give them.

Worst dealership

Our car had a repair that could not be fixed, so we decided to get a new minivan. We were on a time crunch, so I contacted 8-9 Toyota and Honda dealerships in the area to get the best price, before I came in. I got several quotes emailed to me, and contacted Toyota of dallas to see if they could beat it. They told me they could. We came in with our daughter and they started playing games with us. They claimed that I was lying about the price quoted to me, even though the conversation was voice recorded and I was very clear about what I wanted. We ended up walking out after an hour because they wouldn't honor the price they said. The manager came up to us and said he was glad we weren't buying a car from him. They were incredibly rude the entire time and claimed I was lying. We went straight to Toyota of richardson and bought the same car for a better price without any hassle. I would never recommend them to anyone.

thumbs up great service

Had a great great time and talk with Benjamin OKPARA just went in search of my next car to get when I'm ready to trade my car he help me to secure a car that I love I will be back to purchase a vehicle .

Great service

This was so good talking to Benjamin okpara he showed me different variety of cars to choose from with the way he explained everything I understood what he was talking about my next visit there is to buy a car or trade in my car.

great customer service

live in Louisiana and could not find a Tacoma i wanted around here. one of the salesman gave me Joshua Conner's number who works at Toyota of Dallas not only did they have the truck I was looking for they drove it to me so I never had to make a trip to Dallas! Easiest buy experience of my life!

the best

Joshua Conner was the best sales person I have ever had! Highly recommend going see him!

Thanks!!!

I went in to check out a new Camry and Kelly Morck helped me out a lot! He found the perfect one for me and was very helpful throughout the entire process. Thank you!

fantastic

Joshua conner gave me a great deal with the best service! I would recommend him to everyone!

Loving it.

I love my new car thank you Syed Jafri And all the manager for effort getting me approved for the loan. Which no other dealer could do in Town

Criminally deceptive predators!

These guys changed paperwork after I signed adding $10k to the price, then led me to believe I had to get "gap" insurance! When I returned to dealer to discuss the gross discrepancy, they voided the deal and left me stranded miles from home. I have never been so abused in a business transaction (by the manager!)

Going the Extra Mile

Josh Conner goes the extra mile. He returned a customer service request within minutes with a quick solution to my concerns! ***** Next time I pay cash for my car I only will deal with Josh Conner in new cars whatever dealership he works for!!! Sincerely, Kelly Smith

GREAT SERVICES

I would like to write this for one of the member by name OKPARA BENJAMIN.I really do like the way he explained everything to me,i hope to be back there to get my dream car.

AWESOME

This was hands down the best buying experience i have ever had! Joshua Conner treated me right and gave me a great deal! BIG PROPS

Excellent experience

Joshua Conner and Cody Freeman did a great job of knowing my needs and getting me into a great car with a great price. The process was fast and without difficulty. The best buying experience I've had!

Bravo!!

It was a rough day for me at work , when I went to Toyota of Dallas just to divert my mind and change my mood , while I was just looking around, an overwhelming guy came at my back and asked if I needed any help &he did catch from my facial expressions that I was stressed out already. With his positive energy and great sense of humor he managed to make me spontaneous again and changed my mood , and the most amazing part was that he offered such great deals that I couldn't stop myself from buying a new ride ! and that energetic person was Syed Jafri , he's great at his job ! keep it up Syed ! thanks man I love my new car !

Amazing Experience !

Now Syed Jafri was a great host when I visited him at Toyota Dallas . He has great convincing skills , and he finally convinced me to buy myself a new car and Im actually glad that he did , cause im in love with my new ride !!! Great job Syed!

Thank you Toyota of Dallas

Syed Jafri was very informative and helpful. Being a first time buyer i was kind of scared going to dealership. He help me from scratch till end showing me various options , benefits of various cars and helping me selecting various products for my car. He is great no matter where ever i am i will by cars with him.

Beautiful

Traded in my Rav4 2006 and got a Prius III this last weekend. Best service I've ever had at the best facilities I've ever seen. The new service area is spacious and top notch. The waiting area is spacious, clean, casual... The cookies and coffee/sodas were a nice touch. . Highly recommend if you're looking for a good experience. SYED JAFRI was my sales person and is highly recommended

Save Yourself the Trip

I'm only giving Toyota of Dallas a one star rating because there was no option for zero stars. Since my husband's car was recently totaled in a flood in Houston, we drove to Dallas today to buy a car from Tauren.Tauren has eagerly and persistently called us over the past few days after approving my husband, who has excellent credit by the way, for the car that he wanted. We spoke with Tauryn before we left Houston and a couple times while on the way to the dealership. Once we arrived, we shook hands with Tauren (no eye contact) and were asked to wait at his desk. Well we waited about 45 minutes only to hear, not from Tauren himself, but from another salesperson that the car was sold this morning. Now, aside from the fact that this indicates that there is no effective communication at this dealership, neither between colleagues nor between salesperson and customer, there was also no attempt to make the situation better or to show other options. We understand that things happen, but it just seems like any smart car salesman would make every attempt to at least still make a sale when money is on the table with no strings attached. Bottom line, poor service here.

Never been patronized

I have had nothing but positive experiences here. I've been well taken care of and never patronized by my salesman, Syed Jafri...always a positive attitude and willing to help.

My first car purchase!

I did some research on new 2015 small Corolla and decided to give Toyota of Dallas a look and am very glad I did. Mr.Syed Jafri, our salesman was extremely knowledgeable, showed us every possible combination of colors, models, features with absolutely no sales pressure or pitches. This was without a doubt the best experience I have ever had at a car dealer. While every person we met was professional, I highly recommend Mr Jafri as a contact. If your thinking of a new car, look at a Toyota, it comes highly recommended.

Thank you Toyota of dallas

Syed Jafri is a mind blowing sales person. He has great product knowledge although i was there to get my old car oil changed but he gave me a great deal on new car and for the old one he gave me more than what i expected. Thanks Syed Jafri i will be back soon with my friends and family

Save Yourself the Trip

I'm only giving Toyota of Dallas a one star rating because there was no option for zero stars. Since my husband's car was recently totaled in a flood in Houston, we drove to Dallas today to buy a car from Tauren.Tauren has eagerly and persistently called us over the past few days after approving my husband, who has excellent credit by the way, for the car that he wanted. We spoke with Tauryn before we left Houston and a couple times while on the way to the dealership. Once we arrived, we shook hands with Tauren (no eye contact) and were asked to wait at his desk. Well we waited about 45 minutes only to hear, not from Tauren himself, but from another salesperson that the car was sold this morning. Now, aside from the fact that this indicates that there is no effective communication at this dealership, neither between colleagues nor between salesperson and customer, there was also no attempt to make the situation better or to show other options. We understand that things happen, but it just seems like any smart car salesman would make every attempt to at least still make a sale when money is on the table with no strings attached. Bottom line, poor service here.

Great dealership and staff. Kelly is the best!

This is a great dealership! The staff is good, especially Kelly. He's very patient and a good listener. I only went in to test drive an Avalon, and he was very knowledgeable and didn't try to force me into a deal when I indicated that I wanted to do more research. Unfortunately, I'm not in the market for a new car right this minute, but my mom and I are both planning on coming to Kelly when our current Corolla leases are up! Also, when you buy a car you get to ring a huge gong, so there's that! :)

Great Service and Great Value

I bough my used Mini Cooper S from Toyota Of Dallas. Richard Brooks my associate was very friendly and helpful. These are the following points of my purchase that made it special.1. I was able to get a great deal on the car2. They repaired all the things I had concerns about. Oil leak set belt.3. They offered me a loaner car while they worked on my vehicle4. The finance process was a breeze and they worked hard to get me a great rate.5. The GM made sure that my purchase was a pleasurable one.6. I'm not the easiest sell on earth and they endured me and made me feel like I would be back soon.7. Brent the used car manager was attentive and responsive to all my needs as we were scheduled to go out vacation. He upgraded my loaner car for free!!! If they would have me as a client I will be back.James Ayonga

Good job

Mat Montoya took great care of me and My Family could not ask for a better experience.

Why Buy ANYWHERE Else?

Matt Montoya had me in an out without missing a beat! He made sure my family and I were taken care of and made us feel like we were at home>>>> # WhyBuyAnyWhereElse #Superstarsalesman

More than worth the time...

I had to order my New vehicle, Matt Montoya made sure my vehicle was delivered in a timely manner and made sure it was perfect at delivery! Thanks Again!

Stress Free!

I came in and was out with no hitch! Matt Montoya really took the stress out of buying my New Sienna!

So Helpful!

Toyota of Dallas really when above and beyond! Matt Montoya went out of his way to make sure that I knew how to operate my new vehicle, him and the staff at Toyota of Dallas really made me feel at home.

Toyota of Dallas has 100% earned my business!

Toyota of Dallas has 100% earned my business! I buy a new car every two years and this was the best car buying experience I have ever had. Thank you Augusto for making me and my family feel welcome and that we were your first priority. I love seeing my kids enjoy the DVD players. My wife satisfied with enough cargo space. Thank you for landing us on the right car. Although I thought we were going in to look for a new Rav4, we love our new Highlander!

2015 4 Runner

I love my 4 runner and I want to thank Augusto Medrano and I want him to be recognized for being the best sales rep by far I have bought other cars but this one is truly to remember for life. I went their looking at a SR5 but when I saw the limited I was in love with both of them he told me if I wanted to drive both of them and see numbers on both of them he would do that for me I knew at that moment he was not just their to just get a sell but to make sure I took my time and made the right decsion after driving both of them and seeing the numbers he assured me he would take care of me on the price and he did he honored his online price and got to my payment on the limited one the one I fell in love with. Augusto Medrano is by far the best Sales Rep he follows up with me even still after the sale I have had the pleasure of working with him I will send all my family and friends to him I'm his customer for life. Thank you Augusto and Toyota of Dallas for making my dream come true.

Love my Rav 4

I was referred to Augusto Medrano by my friend her parents had bought their car at Toyota of Dallas and they told me he was not your typical salesman he actually listens to what customers want. I called him late on Sunday and he answered his phone suprising due to it being his day off I told him my friends parents had just bought a car from him and I wanted to go in on Monday since it was my day off he set some time apart to show me my Rav 4 he answered all my questions and was very knowledgeable of the product. Augusto defiantly made me feel like family and I love my new Rav 4 he just earned a customer for life.

Best Sales Staff

I was looking online for a Camry and by far Toyota of Dallas had the best pricing. I went to Toyota of Dallas and was just driving by when Augusto Medrano asked me if I had been helped I told him I was comparing cars and pricing and he said he was their to answer all my question I knew right their that he was not a pushy salesman he showed me a Camry and a Corolla and asked me what was I comparing it too I told other makes and models and he respected my answer he was very knowledge about other make and models and told me that he understood it was my first day looking. I went to two other dealers and did not get the same treatment that I got from him. I decided to buy that weekend from him due to him being respectful towards me. He introduced me to his New Car Director Cody and both worked numbers really fast if you want to save time and money please go see Augusto Medrano I will send all my friends and family to him and Toyota of Dallas because of their excellent customer service.

Excellent Sales Rep

I bought a brand new Camry from Augusto Medrano I live in Lufkin Tx and called the dealership and he answered the phone with a great attitude. I asked him if the prices were real online and what was the catch he said their is not a catch that they are a volume dealership and want to sell as many cars as a dealer he asked me if I was able to come to Dallas I told him I already had plans to come out that weekend but did not want to waste my time he told me that he would not waste my time just to bring in the stk# of the car and he would have it pulled up for me when I get their. I got to Dallas and went to see him and the rest was done I was their for an 1 hour and 30 min and took delivery of my car. Augusto was very considerate of my time and my weekend I will send him everyone I know from east Texas.

2016 New Toyota Rav 4

I want anyone who is in the market for a car to go see Augusto Medrano at Toyota of Dallas he made me feel very welcomed to the dealership as a buyer it can be terrifying sometimes but not with him. I was their during my lunch break and he showed me the Rav 4 I told him I was only their to see the car and drive it and only had 1 hour to be their he was very respectful of my time we test drove one and he explained all the trims in less than half an hour and drove it as well. I told him I would come back with my parents and we went back on Saturday and we bought one of the main reasons I bought from him cause he took his time to explain everything all over again to my parents and it was in Spanish he was very polite to me and my family I will defiantly send him everyone I know.

Best customer service really fun time

Ace Wall called me about my end of lease and I drove by after work! I can't believe how much i could save with the deals they had at Toyota of Dallas. My favorite part was the test drive because Ace kept us laughing and was very easy going and know his Toyotas. I think that people forget how important atmosphere is Great place!

2016 Camry

I want to take the time to write a review and acknowledge my sales rep Augusto Medrano. I pulled into the dealership and was greeted by him and welcomed me to the dealership he offered me something to drink due to the hot wheather and we went inside he showed me the new dealership and was greeted by all the staff Cody the New Car Sales Director came out and said hi to me and made me feel welcome he asked what kind of car was I looking for I told him a Camry he told me that I was in good hands with Augusto and to just pick a Camry out he would take care of me on the numbers. I leased my brand new Camry for what was advertised and I love my brand new car. I will send all my family and friends to Augusto Medrano he follows up with even after the sale he just earned a customer for life.

Toyota Family

Met Ace Wall in the service drive a while ago he called to check to see if my family needed anything and to check how we were doing. I'm telling all of my friends how nice it is to meet a salesman that helps out while your car is being repaired! Go for a visit, you'll be happy you did!

Prius C

I bought my 2015 Toyota Prius from Toyota of Dallas on a Saturday I was looking around in the lot when a young gentlemen Augusto Medrano asked if I had been helped I told him I was just looking he said he was just working that brought a smile to my face and made me laugh I had just came from another dealer and did not get the same warm reception like he offered he asked if I was familiar with the Prius I told him my friend had one but was hesitant about a hybrid he explained all the warranties on the whole car and the extended warrantys to cover the whole vechile. I drove it and loved it I showed him the online special and he said not a problem just pick one out and he would handle the rest transaction was fast and time consuming. I bought from Toyota of Dallas because of Augusto Medrano excellent customer service and making me feel like family and not just a customer. I will refer all my family and friends to him because I know they will be in good hands.

2015 Camry

I bought my 2015 Toyota Camry from Toyota of Dallas my sales rep was Augusto. I called the dealership and was looking for the Camry and saw the online specials he asked me what would be the best time to go out and I told him at 8pm even thought they close at 9pm he was very patient and told me to take my time in picking out my car the process was fast and easy he honored my online price and the whole transaction was very pleasant. I will definitely refer all my friends and family to Augusto and Toyota of Dallas its sales reps like him that earn a customer for life.

#1 in service

I loved how a salesperson can bend over backwards to make sure i'm taken of! Ace wall met me a month ago and texted me today to share all of the specials and ask how my family was doing! Im out of town but we set up time or later next month to jump into a new Tundra! That's great that Toyota of Dallas has people that care feels like i'm part of the club now!

2015 Corolla

I bought my brand new 2015 from Toyota of Dallas went to 3 dealerships and Toyota of Dallas was my last stop Augusto greeted me with a smile and was very kind with me and had lots of patients with me. Augusto took his time and asked me what was important to me in a car and he actually took his time and wrote everything down and explained all the trim levels. I bought from Toyota of Dallas due to his customer service and not just trying to get a sale. I will refer all my friends and family who are in the market to buy a car to Augusto and Toyota of Dallas.

Best Dallas Dealer

I had a blast this week when planning husband'd birthday surprise Ace wall helped me go over the new Tacomas I can't wait til mid Nov. The place was very nice with a great staff :) New home

Love the new Tundra!

After my whole family bought new cars, I figured it was my turn to upgrade into a new pick up truck.I was my referred to FJ and Cody. These guys did not disappoint, customer service on point!Thank you guys! I will be referring friends to you guys as well!

My first Toyota Prius!

As college was around the corner. I needed a small and fuel efficient car.I needed a car soon, so I want to Toyota of Dallas and was assisted by Francisco.I told him my budget and what I was looking for.He suggested a Prius, which I fell in love with! Easy to drive and really good on gas!Thank you again Francisco on my brand new Prius!

TOYOTA HIGHLANDER

I was debating between a Nissian Murano but did not get the great customer service at another dealer so I stopped by Toyota of Dallas on my way home it was raining and Augusto asked me how can he help me I said I was just passing by he stood in the rain and took his time to answer my questions we drove the Highlander and worked the numbers he honored his online price will definitely refer all friends and family friendly staff all around.

Go see Francisco Ovalle

If you're looking for a great deal, go see Francisco Ovalle!He puts the customers needs and wants first.Great customer service!

New Toyota Tundra

I bought a New Toyota Tundra and Augusto was my New Car Sales Rep this is my first Toyota and he was very patient and showed me both trucks Tacoma and Tundra went with the Tundra for the great deal I got straight forward and honest. I will defiantly refer all my friends and family to him.

Dinner on Toyota of Dallas