Toyota of Colchester

Big Disappointment

Unfortunately this dealer failed to fix a relatively simple problem with defective tires on a brand new truck and even erroneously charged me. They were given the opportunity twice but failed, wasting my time. I had the problem accurately troubleshot and resolved at another dealer in Hartford with no hassles. Toyota of Colchester has not earned my business and I will not be back.

Service spectacular

Took my Camry in for an alignment and the service advisor was extremely helpful & nice! I recommend this service department all day long.

Keeping rav 4 safe for Stay at home mom

Very impressed with the service advisors and quick turn around on my RAV4, friendly staff and waiting area was nice to spend an hour with my kids. Thanks!

Highlander excellence

Great experience with my highlander, took care of me very quickly! I will recommend to my friends/family. Thank you!

Service of my Rav 4 with John

John was really helpful and explained in detail the recalls on my Rav 4. I will be back because of him. I drove 40 minutes and passed2 other Toyota dealerships because of my daughter's recommendation to go there. She always deals with John. I was very pleased.

Service center disorganized

Made an appointment for two recalls. The repairs were described on their site...I drove 40 minutes to drop the car off--no parts--no phone call. No more of my business!

Sienna special

I brought my Sienna in to have the motor in the door repaired, they were so knowledgeable and quick to get me an appointment! It's working like new and I will be back for all future repairs.

Lots of promises and no follow through

Told Truck had new frame => not trueTold Truck was up to date on all service => 90k service was not done (vehicle had 105K miles)After buying the vehicle => sorry we only have one valet keyTruck was supposed to get detailed twice => never happened.Promised to have key made and deliver it with plates => never happened.Promised to deliver quart of Por15 (since frame coating was peeling off in sheets) => never happened.

Superlative experience; fantastic, kind sellers

I am so happy that I bought a car at Toyota of Colchester. I went there toward the end of my search, and at that point I pretty much knew I wanted a Prius c and was going to a few dealers to compare their pricing. I hadnt expected to buy there. Mark was prompt and professional in his phone calls and emails, and upon arriving at the dealership, I could tell right away that Mark and Daniel really cared about selling a car to me (rather than to just some random human). I test-drove on the highway (something I hadnt done yet) with Daniel, and then we discussed pricing. Although it was evident that I was close to buying a Prius somewhere, they werent pressuring even when their number was higher than another dealers. I was saying that the difference was too much and that as much as I wanted to buy from them, Id likely buy elsewhere (I almost felt guilty of this because of their kindness). They ended up beating the other dealers price, and I signed right then and took the car home a few days later. They even waited through a snowstorm for me to come in. In the days since my purchase Ive gotten a follow-up call hoping that I love the Prius (I do), and it makes me thrilled that I bought a car from a dealer I can trust. Thank you!

Superlative experience

I am so happy that I bought a car at Toyota of Colchester. I went there toward the end of my search, and at that point I pretty much knew I wanted a Prius c and was going to a few dealers to compare their pricing. I hadnt expected to buy there. Mark was prompt and professional in his phone calls and emails, and upon arriving at the dealership, I could tell right away that Mark and Daniel really cared about selling a car to me (rather than to just some random human). I test-drove on the highway (something I hadnt done yet) with Daniel, and then we discussed pricing. Although it was evident that I was close to buying a Prius somewhere, they werent pressuring even when their number was higher than another dealers. I was saying that the difference was too much and that as much as I wanted to buy from them, Id likely buy elsewhere (I almost felt guilty of this because of their kindness). They ended up beating the other dealers price, and I signed right then and took the car home a few days later. They even waited through a snowstorm for me to come in. In the days since my purchase Ive gotten a follow-up call hoping that I love the Prius (I do), and it makes me thrilled that I bought a car from a dealer I can trust. Thank you!

Great Service department

We originally shopped for our Sienna at Toyota of Colchester because we lived really close. We have since moved a half hour away and we STILL drive back here to have our minivan serviced. The service department is excellent, accommodating, professional, reasonable and they rarely try to upsell you on anything. All of the customer service people in the service department are excellent, and I have found that Colton, in particular, will really go the extra mile to make sure a customer is satisfied with their experience.

Great Experience at Toyota of Colchester

From my initial visit to my final visit when I picked up my new car, MIKE CYR, the sales representative, was extremely helpful, pleasant, and knowledgeable. Never did I feel that I was being pushed into buying a car which would have sent me out the door fast. The test drive on my first visit was pleasant due to his kindness. When I got my car, he patiently explained everything about the vehicle. Mike was the primary reason for me buying from Toyota of Colchester. The negotiations and financing process went very smoothly. Jason was helpful with the nuts and bolts of the actual purchase. The car of my choice was found quickly and I had it in my possession the next day. Thank you Mike for all of your help and attention!

Since the purchase

Since the purchase in May every part of Toyota of Colchester has been excellent.

Amazing Dealership!!

Toyota of Colchester is by far the best dealership that I have worked with. The overall service is outstanding and they treat everyone like family. My sales person named Yommie was excellent in every way. He helped me through the whole process of my purchase and even cut down some balloons from the showroom to give to my son. The General Manager named Chris Antonino was awesome. I purchased a used 4runner and I wanted to add accessories including step bars. He ordered the parts and gave me a loaner car while the bars were being installed. He also came out personally and explained the financing details to me. When a brought the loaner car back to pick up the 4runner, Chris (general manager) was personally assisting in washing and detailing the truck. Toyota of Colchester is managed so professionally and other dealerships should also operate this way. I will be referring everyone interested in purchasing a vehicle to this dealership. Thanks everyone at Toyota of Colchester for a great experience!!

Unethical Sale

I purchased a nontoyota vehicle from this dealership in 2013. The sale went smoothly, I received the payment I was comfortable with and was pleased with the business end of the sale. Unfortunately I needed to register the vehicle and it also needed to go through state required emissions testing. The test facility told me that the car had previously FAILED the test at the time of the sale. Now I am out over Two Thousand dollars to repair the vehicle to comply with emissions. I asked for help with the situation and Mr. Gravanis, the general manager, told me that since the extended warranty that I bought at the time of purchase didn't cover emissions related items, they would not help me, even though they were aware of the failed emissions when they sold me the vehicle. I am now in the process of reporting their negligence to the DMV and plan to recoup my expenses, including rental car, through small claims court. Thanks Jim and all of the staff at Colchester Toyota!

NEVER AGAIN

Never again will I make a purchase from Toyota of Colchester. while looking at the vehicle, the sales rep had absolutely no idea about anything on the vehicle I chose. when asking questions the answers were, "I'm not too sure" or he would try to change the subject. they left me sitting at a desk while 4-5 people looked for missing keys for 20 minutes. All of the paperwork and payments were taken care of by Tuesday and they told me they would give a call by close of business on Thursday. Not only was the staff extremely pushy throughout the buying experience, they blatantly lied to me, making me call them to find out when I can get my new-used vehicle. when I called today (Friday) they put me on hold for about 12 minutes before I decided to hang up and call again. the second time I was only put on hold for another 3 minutes. When the sales rep came back to the phone he told me the car wouldn't be ready today... the call they never made was suppose to be to tell me when today (Friday) I can pick it up. when I asked the guy why, he proceeded to tell me they are waiting for parts and detailing it. I went in to look at the car a week ago from today, this should have been done long before. (considering the fact that all the work could have been done by me on jack stands in a half day if need be.) If I wasn't so dead-set on buying that specific model I wouldn't have stuck around; overall an awful buying experience and I will be telling everyone I know, including my sister who is on the market for a new Camry to stay away!

No need to shop around

When you find the right vehicle, at the right price, and the right sales experience (no hassles, no pressure), you don't need to shop around. Maybe I could get the same Camry at another dealership a little bit cheaper, but the buying experience was worth all the money. I will recommend this dealership to all my relatives, friends and co-workers. It really is "Like having a dealer in the family"

didnt seem right

I saw their add on cars.com for a 2007 tacoma 6 speed. I get there and it was an automatic. Then i take it for a test drive and the sailsman had zero knowledge on the truck. Next i test drove a tacoma pre runner and i asked the sailsman if it was 4wd and he told me he wasnt sure. I ended up looking it up on my phone at his desk, it was in fact a 2wd truck. Next they told me they would certify the original truck i was looking at, and they would throw on a 7 year/100,000 mile warrenty on a 7 year old vehicle. I asked a freind who works at a toyota dealership if this was possible and he said "no way". So i didnt buy the over priced tacoma. It seemed far to good to be true, and the sailsmen need to study up on their toyoyas so they can make a knowledgable sale.

horrible experance

called to have "friend" hold used 4runner had hold tag on it showed me truck tested my trade made me a deal then said it was already sold after 2 hours in snow storm oh and they ran my credit tried to sell anything accept what I wanted horrible dealer

I'd recommend these guys to anyone!

Well, I did my homework, and it paid off. I shopped the guys in Middletown and Hartford and was left with a bad taste in my mouth. Last on the list was the dealer closest to me...the one who is supposed to be like having a dealer in the family. I called in and got a Sales advisor...Bob Stillman. He know more about the the Prius Plug ins than anyone I'd spoken to and took me out for an excellent test drive, showing me each of the drive modes, the Entune stuff and NAV...and we got 132 miles per gallon when I took over the the wheel...I couldn't believe it. So far it's the best car we've ever owned. The process was so easy...no negatives about the negotiating. Jim and Mario were very helpful...it really was like having a dealer in the family. Thanks to Toyota of Colchester for making this a great buying decision.

Excellent Purchase Experience

I had the experience to buy my car through Toyota of Colchester. Chris Antinino and Pasha made the sale very easy and conveient. This was my second purchase within 5 years and love the way I was delt. I recommend this dealer to everyone and will send my friends and family to them for their purchase.

While I didn't purchase my Toyota Corolla at this...

While I didn't purchase my Toyota Corolla at this dealership it is the closest one to my house. I've use it several times for service; they have always been fair and reasonable. This latest service issue was a broken catalytic converter. I knew it was going to be expensive so I brought it in for a full diagnostic. EKK $1,500 for a new pipe (including labor) plus the car really needed another $1,000 in neglected maintenance repairs. Colton was very nice and prioritized the repairs for me. He had a clear understanding that money doesn't grow on trees, but cars do need to be maintained. I felt I was in good hands.While waiting the 2.5 hours for the complete diagnostic and recall repair, I was very happily sitting in their business center using their free wi-fi actually getting my work done. Didn't make me think I was wasting my time at the repair place... actually made me productive!THANK YOU Toyota of Colchester. I look forward with working with you to get these repairs completed and to enjoy many more years with my Corolla.

We went to Toyota of Colchester to utilize their...

We went to Toyota of Colchester to utilize their refinance service. One car went fine. The other, the paperwork moved us from 32 payments to 39. We stopped the process, discussed trade in/versus refinance for the car. All through the process, Sean talked over us, ever listened on the phone - just endlessly chattered so my husband hung up on him twice because it did not matter what my husband had to say. Christain NEVER returned a single phone call, I made it clear to Keith what I was looking to do - yet the cancelled refinance went through WITHOUT our permission with a deal we cancelled. Chris has also never returned a phone call. We are in a huge mess with this company and no one will listen or call us back. I recommend Toyota of Middletown.

friendly staff followed trough on the work they said they...

friendly staff followed trough on the work they said they would do to improve used vehicle. only area of opportunity were 2 things: truck on empty when I picked it up had a 40 mile trip home thought they would have left me with some gas. also i told them all week the date and time I would be there to pick up the vehicle . I would have thought all paperwork would be done and waiting for my signature. paperwork was not ready and had to wait along time until everything was ready . time is valueable. also paid $175 for an engraved VIN number on windshield IT WAS NEVER DONE!

This dealership is so much improved/better than norwich...

This dealership is so much improved/better than norwich with such a friendly & pleasant atmosphere. They are genuinely nice & very professional in every way possible.

very happy with this dealer, we were very happy with mr...

very happy with this dealer, we were very happy with mr Stillman.I will suggest to all my friends to go to Toyota of Colchester.

This was one of the best car purchasing experiences I...

This was one of the best car purchasing experiences I have ever had. Keith & Sami worked diligently with me on price, and Christian pulled the financing together. What a great team!!! I will be recommending Toyota of Colchester to anyone in the market for a new or used car.I love my new (to me) car and look forward to bringing it to Toyota of Colchester for any service issues that may arise.Can't say enough good things about my experience - Way to exceed customer expectations!!

It was great and very good experience, very kind and...

It was great and very good experience, very kind and professional employee, if you would like to get a great deal go there you will be teated greatly.

I abosutely hate to deal with dealer/dealerships. I...

I abosutely hate to deal with dealer/dealerships. I found dealing with Colchester Toyota to be a pleasant experience. The dealers were nice people that you could have a conversation with on a personal level. The sales representative Daniel was a nice guy and a hard worker. He answered any questions I had and was willing to go the extra mile to make sure I was happy. The most shocking and best part of dealing with Colchester Toyota was dealing with the business manager Keith. He was honest, level headed, and a good listener. I have found dealing with these types of guys to be all numbers and all about them. Not Keith, he understood where I was coming from and what I was talking about. The internet representative Mark was quick with the emails and on top of his game to get the information I needed to make my decision about buying a vehicle from Colchester Toyota. Overall, I give the dealership an A to deal with. I firmly believe you will be satisfied dealing with Colchester Toyota.

A truly enjoyable experience from beginning to end. Even...

A truly enjoyable experience from beginning to end. Even though the dealership was some distance from my home, the trip to Colchester was most certainly worth it!

I will not longer be using this dealer. They were rude to...

I will not longer be using this dealer. They were rude to my wife and treated her with a less than professional attitude. We requested a shuttle for her and spoke to several different employees to ensure there were no issues. The day of the service I even called to ensure there were no issues. They never showed to provide the service that they offered. Upon returning to the dealer my wife was not treated professionally, a fact I should not be surprised of given other stories I have been told. I try to do my best to shop locally and support those in my community, unfortunatley this will not be the case in regards to service of my Toyotas.

I have purchased four brand new cars from this...

I have purchased four brand new cars from this dealership. My main reason is the service department. I have been offer better prices but the service that I have recieved over the last six years is the best that I have ever recived from a dealership. Alan and his team are truly what makes this dealership special.

I called at 6:30 p.m. due to a loud noise in my engine....

I called at 6:30 p.m. due to a loud noise in my engine. Joe told me to come right down and he had a technician waiting to look at it. The noise was a bearing in my water pump on my Highlander of 75,000 miles. Joe immediately told me that the vehicle should not be driven and immediately made arrangements for me to have use of a replacement vehicle so that my vehicle, nor my safety, would be in jeopardy. My comment to co-workers the next day about this experience is that for a dealer of this magnitude, it was refreshing to still know you can get "small town service." This was an extremely positive experience. Although I did not buy the vehicle at Toyota of Colchester, I chose to use your service department due to the person care and concern and expeditious service I receive. On a scale of 1-10, this service experience was a 15! Thanks so much for taking such good care of me on a moment's notice at 6:30 p.m. on a Monday night.....

We wanted to buy an energy conserving car and were set on...

We wanted to buy an energy conserving car and were set on a Toyota Prius as we have had good experiences with Toyotas for the past 22 years. We visited Toyota of Colchester with the thought that we would like to continue our business relationship with them as they have been fair and trustworthy in the service and buying experience of our currently owned Toyota vehicles.David Stillman was the sales associate who took care of us. He was an exemplary salesperson. He gave us the best price on the Prius in comparison to other dealers we looked at and was not pushy or overbearing. He took his time in going over the Prius and had extensive knowledge on the workings and maintenance of the vehicle. I would recommend Toyota of Colchester for sales and service.

We had a nice experience with Toyota of Colchester. Bob...

We had a nice experience with Toyota of Colchester. Bob was responsive to all phone calls and emails. He provided a thorough walk through of all the features of the car upon pick up. Thanks!

I always have a good experience with you. Now that the...

I always have a good experience with you. Now that the customer waiting area is remodeled - the chairs are more comfortable.Always friendly and HELPFUL service. Thank you

The maintenance check up was done as requested and on my...

The maintenance check up was done as requested and on my time line. I was forewarned about an issue coming up and the approximate cost. I was not encourage to have it done now.

I brought the vehicle in for service on Monday night Sept...

I brought the vehicle in for service on Monday night Sept 24th 2012 to have a shifting issue checked. They could not duplicate the issue. The issue is still present. I got a call from John on Sept 25th at 2:07pm. John told me they could not duplicate the problem but did find a lot of other non related issues that needed attention. I knew about these and decided to have them fix some but not all of them. I discussed the list with John and one of the things I told him to wait on and not do was the water pump.He did it anyway.On the 27th at 11:49am John called again to tell me that the parts for the wheel bearings were ordered incorrectly and that my vehicle would not be ready. They would order again. 12:19PM on the 28th John called to tell me that AGAIN the parts dept ordered the incorrect parts and again I am without my vehicle for yet another day. I ended up getting my truck back on Oct 1st. The original estimate was for $1700.00 given to my by John over the phone and that was without a water pump. The final bill was $1838.04. I asked for a few free oil changes and they were granted however this hardly makes up for the fact that we rented a car this whole time. It was very inconvenient and the original issue is not even resolved. When we picked the vehicle up I had to go right back to the dealership and have a scraping sound from the work done on the bearings corrected. They took me right in and partially fixed it. The next morning(today the 2nd of OCT) I went back again to have it fixed properly this time.I bought my Tacoma new at this dealership in 2001 and have been impressed overall over the years. They have not been perfect but they usually do what they must to make this customer happy. I'm not all too happy today for the first time. Colton Brodeur was very helpful and deserves some credit for his efforts. Currently I'm still dealing with the original issue of the truck shifting hard in second gear at around 1500 rpm. I'm aware they must duplicate it but it's random. The final bill under ESTIMATE: read that the original estimate was $2000.00 but it wasn't. It was $1700.00 after the discussion on the phone. I have referred many people to this dealership over the years and even defended you at times when others had issues. I have seen the A game your service dept has had in the past. You can get it back. It's a good dealership. I just wish things had been better this time and I believe they could have been.

You have a good website, the salesman I delt with was not...

You have a good website, the salesman I delt with was not pushy. I did not feel like I was being attacked everytime I walked on the lot.

Service writers are not very personable but they are...

Service writers are not very personable but they are friendly. It was the end of the day so maybe that was just it. Quick and easy service.

My wife and i decided that the time had come for a new...

My wife and i decided that the time had come for a new vehicle, since we loved the FJ cruiser she had, we decided on another.We drove on the lot of Toyota of Colchester and were surprised that we were not "swarmed" by sales people.The salesman we had was DANIEL KORT who looked for miles around for the vehicle my wife wanted one was located in Upstate New York After all the financing was arranged(quite simple and pain free)Daniel drove and got it.Kieth Burrows made us feel like family and as a sales manager you couldn't ask for better.As far as My wife andI are concerned, this has been the best dealership expierence we have ever had.

I went in for a service appointment, and they took me in,...

I went in for a service appointment, and they took me in, even though I was over an hour late. They were extremely friendly, and explained everything that the service tech did to my car. The waiting area was very clean and comfortable, and even had magazines that I would enjoy! Overall - the best experience I have had so far for a 90K service!!!

They had my car overnight for two nights because my brand...

They had my car overnight for two nights because my brand new 2012 car was completely disabled. Even though the warranty says they have to, they would not give me a loaner car because I'm under 21... I was old enough for Toyota to take my cash, but too young for them to adhere to their warranty!? After being told "borrow your parents car"..yeah they said that.. and 3 hours of arguing, I finally got in contact with the GM who gave me a car to use without any questions. In the end, their great mechanics told me what was wrong with my car.... "a hiccup"... Today it became disabled once again, and this time 60 miles away. My car must still have the hiccups!

Bob Stillman was great to work with and delivered...

Bob Stillman was great to work with and delivered everything he promisedand all in all i am one happy new owner.I have already sent Bob Two prospectsand assured them he would take care of them.

Took my car in for routine oil change, and once there...

Took my car in for routine oil change, and once there realized that I also needed an auto emissions test. Computer systems were down during most of my visit, but they managed to do both things anyway. They do need a better and more reliable computer system, but I was very pleased with the customer service.

Brought car in for an oil change a day before the...

Brought car in for an oil change a day before the schedule date; Did not have to come back, they fit the car into the schedule and was out of there in a hour. Friendly staff, had a pleasant waiting room, and the price for the oil change was actually lower than the "Mobil Oil Change" franchises.

I don't think I can fully express my level of...

I don't think I can fully express my level of dissatisfaction in such a small space that is provided. We purchased a used car from Toyota of Colchester. We realized after the sale that we were lied to MULTIPLE times throughout the sale. We paid extra for a interior treatment that was never applied. The breaks had to be replaced within a month. The gas tank was on empty when we drove off the lot! Now I am stuck with a lemon that I can't even trade in because of how badly I got ripped off. I have tried to contact them multiple times and they never have any records of my complaints. This is a terrible dealership with slimy untrustworthy employees that took advantage of a young mother. Please take your business elsewhere!!!

I have always had wonderful experiences with Colchester...

I have always had wonderful experiences with Colchester Toyota. Excellent service. Friendly people. Recommended to me by a friend, I fully endorse and recommend this dealership.

I brought my Toyota Sienna in for scheduled maintenance...

I brought my Toyota Sienna in for scheduled maintenance as well as to check the air cabin filter for need of replacement due to a musty smell. Matt explained that there would be an option of spraying the filter with a disinfectant like Lysol if the integrity of the filter was fine and not in need of replacement. The filter did need to be replaced as it was full of dust, but it was nice to be given the possible option of not having to purchase a part if it was not absolutely necessary at the given time.Matt took the time to fully explain the complete service of the vehicle.

I took my 2002 Camry for regular oil change. I was told...

I took my 2002 Camry for regular oil change. I was told it take about 45 minutes. I patiently waited 1-1/2 hours because it was busy and finally asked what the car status was. Then, and only then, did service tell me that the mechanic stripped the threads on the oil pan. Service began to re-tap the threads, costing $57 dollars without even discussing it with me. Okay, this had to be done. But let me know what's going on, please and don't give me attitude. They said they would deduct this cost from the bill if I needed a new oil pan. The mechanic said he ran the engine afterward and there were no leaks but said to keep an eye on it because if it did leak they would have to replace the oil pan. Well it did leak; a four-foot puddle in my garage. So I asked a second auto repair shop. They fixed it by re-tapping the threads with a larger diameter. He claimed the prior job was tapped crooked. So now I have a bill from him, but at least he did it right! I want a refund from Toyota of Colchester. Have you hired any decent mechanics lately?

I actually purchased my Highlander from Lynch Toyota in...

I actually purchased my Highlander from Lynch Toyota in Manchester as the sales experience I had at Toyota of Colchester was not a very pleasant one. We had previously used your Service Department previously for our Sienna mini van and Lynch's Service Department cannot compare to Toyota of Colchester. The prior experience I had with "Aubrey" made me decide to come back to your facility for my oil changes and service related needs.I have to say that this choice was an excellent one at that. We have now been dealing with John Detweiler in your service and John has been an absolute pleasure to deal with. He is knowledgeable, personable, very courteous and his follow up is excellent. I am happy to be back with Toyota of Colchester for my service needs. Even though I am entitled to every 4th oil change free at Lynch, due to the service I receive at Toyota of Colchester, the service at your facility well outweights that benefit. Thanks for great service! Cindy Blackham

After negotiations the price we offered to buy the car...

After negotiations the price we offered to buy the car for was met. We are pleased that we were able to do business with a dealer who is close to where we live.

I have never dealt with a car dealership where Service...

I have never dealt with a car dealership where Service was the best aspect of my experience at that dealership. At Colchester Toyota that is the case, and the per-sonalities tending the desks help to make it this way.

I know my oil is changed, but it would be nice to have...

I know my oil is changed, but it would be nice to have the interior of my car vacuumed, and maybe the windows washed. Every place I've ever taken any of my cars to does these little niceties. What's up with that? Diane

Very responsive service. Was able to repair problem with...

Very responsive service. Was able to repair problem with A/C and system is running great. It took time to get parts but I was provided with a loaner during that period. My opinion of dealership service has gone from 3 to 10 (10 being excellent) with the service I received.

I was told on a Friday via a phone call that I would get...

I was told on a Friday via a phone call that I would get a call around 4:00 pm to let me know if the driver would pick me up and take me to the dealership to pick up my car or one of the sales people would pick me up and no call was ever received and they closed and never called. My car was left at the lot over night unlocked.

I got to my appointment early and they took me in and got...

I got to my appointment early and they took me in and got me in and out in a short amount of time. It was quick and easy.

I drove from manchester ct to colchester ct with my wife...

I drove from manchester ct to colchester ct with my wife following to drop of my venza for repairs to the sunroofa day later i had my wife drive me back to colcheter to pick up my venza the repairs had not been madei since made an app. with Lynch toyota to see if they can better

quick response time, fixed the problem, friendly...

quick response time, fixed the problem, friendly personable service. that's why I keep coming back.well run dealership. Someone helped me rigjt away. Good communication during the process.

I was well taken care of. Staff was very friendly....

I was well taken care of. Staff was very friendly. Finance was able to work with me. The staff made me feel very welcome. Thank You.

I have found Toyota of Colchester to be vey helpful and...

I have found Toyota of Colchester to be vey helpful and friendly regarding the purchase of my vehicle. My sales associate has been polite and imformataive. this has made me feel more comfortable with my purchase expeirence. I would absoulutley reccomend this dealership to others who want a fantastic car dealer. the service was wonderful!

The salesman I had was his first week on the job. He was...

The salesman I had was his first week on the job. He was a very nice young man and I am sure that in time will be very good at his job. his knowledge of the prius could have been a little better and his over all job knowledge was just OK. that being said the main reason I bought the car from the dealership was price as I had already done my own research and knew what I wanted as far as the car. they were up front right from the start as far as the price went no games involved which made my choice easy. there are a few other toyota dealers in my area which I checked out and the all wanted to play the price game which was a big turn off for me, and none of them would come close to toyota of colchester. I would and did recommend this dealer to a friend.

The service department at Toyota of Colchester has always...

The service department at Toyota of Colchester has always been great, but now, they are even better. With the new waiting area, I was able to get productive work done while waiting for my service needs to be taken care of. Cliff has been wonderful to work with, and is a pleasure to deal with on the phone and in person. You can't find a friendlier or more competent service center.

Service was typically prompt, courteous and friendly. An...

Service was typically prompt, courteous and friendly. An A+ experience. I like the new service area. It makes checking in very pleasant. Far better than the old way of entering the old service office and waiting for someone to notice you were there.

Everyone I dealt with was ery rpofessional. I am very...

Everyone I dealt with was ery rpofessional. I am very satisfied with he delivery of my new car and wasn't pressured to purchase any additional coverage.I would recomend the dealership to others. This is my second vehicle I purchased from Colchester Toyota. Thank youRay Burch

Worst single experience in a dealership ever. I'm a 60...

Worst single experience in a dealership ever.I'm a 60 year old pediatrician. My wife and I are looking for a new car, and after reviewing, the Highlander Limited seemed best. I called ahead, appt made for Saturday 6/23. Found a link to Kelly Blue book on home page of a dealership site for Jeeps, which we had also been thinking of (note: on a dealership home page). Took a testdrive, everything was good, ready to buy, checkbook in my pocket.I had two cars for tradein, a totally loaded 2005 Subaru 2.5xt turbo with 38000 miles and a 2008 Smart car with 12700 miles. I had estimates on Kelly for the exact types, found a range of 21K to 23k total. I figured 20 was OK and on we went.Salesman came back with 15k, and of course they would have to subtract $500 from each one for a diagnostic check (which they had already done in their garage), and 300 more for detailing, bringing us down $13400. I told him was ridiculous, and asked for our keys.Instead the manger, Jim Grabadis, came over. How did you get these numbers he asked. Kelly blue book. He then went into a tirade about those eswtimates were ridiculous, that nobody used them, this was absurd, and he needed to make something, after all. (Me wondering about seeing the link to it on the Jeep home page)My wife and I were then subjected to an hour and a half long of bullying, overbearing, in your face ultra hard sell, including several times when he would leave for 15 or 20 minutes at a time. I assume he was thinking we would get worried things weren't going well. In fact, we were angrier and angrier over this seemingly endless game playing.I told the man straight to his face that he was this at this entirely wrong, and both my wife and I resented what he was doing. It he paid me absolutely no attention, and kept right on.Finally after the 1 1/2 hours he comes back from one of his trips and says we can have the for $22500 (plus sales tax, registration and all the other stuff, of course).Silence. He disappears.Back again. $22250. We are now nitpicking over $250 on a $42000 car.Silence. I'm looking over at my wife thinking if he can't see that she's about ready to blow, he's blind. I tell him so. "You're about to lose her".He takes up his pen, marks through the $22500, and writes down $22000. "see," he says, "you're getting just what you asked for originally". Then why did we have to subjected to this hour and a half of verbal insult and abuse? If you simply said fine, you would have made a certain sale, and we would be halfway home in a new car.Final stroke - "I like you two, you seem like nice people, so tell you what i'm going to do. I'm going to throw in two years of free maintainence". Ta da! Not to mention that the two years free maintainence is already included in the price of the car. Wife stands up, without looking at either of us, and walks out the door.He then delivers his best line: "You know how these ladies can be. I think if you go out and talk to her, she will come back in". I'm thinking, believe me, on a list of things you hope never happens to you, having my wife come back in is at the top. You have no idea.I now have ask four times, each time in a louder voice, to have my car keys back, while he argues with me. I'm actually starting to wonder if I need to call the resident trooper, when he finally gives them back.I can remember back when I was a resident making 14 grand a year with no credit whatsoever, trying to buy a used Pinto. I was better treated then.When we get home, there's a message on our phone from him, saying: We seem to have had a little misunderstanding, you seemed a little upset when you left, I hope everything's OK, please call me back". I feel like I just lived through an old Chevy Chase movie called The Worst Car Dealership in the World.If his aim was to wreck a certain sale, he did a standup job. Otherwise, not so much.You may ask, did he know you were a doctor? No, I don't volunteer that, since the price of everything suddenly doubles,and he didn't ask. I dont see what difference it would make anyway. We were well dressed, and well spoken. I can't even imagine how he treats someone who isn't.

You can tell this dealership is making sure that all the...

You can tell this dealership is making sure that all the employees are trained in making the service department a professional experience for the customer .

David was over all the best car salesman I have ever...

David was over all the best car salesman I have ever worked with before. He was extremely helpful and did all he could to get me into the exact car I wanted. We looked thru many different options but I kept going back to the same first car I liked. I would and have refer him to anyone looking for a new car.

Dan was wonderful. I bought a 2007 Yaris and am very...

Dan was wonderful. I bought a 2007 Yaris and am very happy. There were a couple of small issues with the interior and the dealership gave me loaner while they repaired them and the work was excellent!

The visit was for routine 8000-9000 servive of new...

The visit was for routine 8000-9000 servive of new vehicle. No way to judge quality of service. The sv. counter area was ghastly! Tiny service desk, impression was that of lining up at food stamp window. The seating area was poorly ventilated, small, smelly, poorly lighted. Need More? Go to Valenti Toyota in Westerly to see what a decent service area should look like. Colchester's designer should be fired! (The counter agent was very good).

Excellent service; very responsive staff. Very attentive...

Excellent service; very responsive staff. Very attentive staff who obviously care about their customers. Great dealership. Would have no problem recommending it to friends and relatives.

Great customer service every time I go to the dealership...

Great customer service every time I go to the dealership for service. Staff is very friendly, honest, and prompt. Hours of operation are convenient. I would recommend Toyota of Colchester to anyone.

Wow, just drove home in my 2007 Highlander. Two days ago...

Wow, just drove home in my 2007 Highlander. Two days ago I was just looking at it, flat out told them they probably couldn't help me with financing, but they made it happen! I had a ZERO credit score with a repo on it, due to losing a job back in 2007 when the place I worked for went under. Now I am back on my feet, and I could have bought a cheaper car with cash but wanted a long term reliable vehicle with a chance to finance it so I can rebuild my credit. I did a lot of research, narrowed my search to a Honda or a Toyota due to their reliability and how they hold their value. I spent six weeks looking around, had a few turn downs on credit, a few shady dealers who tried to screw me around, and I was out of patience. I should mention I have a vehicle that runs fine, just wanted an AWD with working AC! So this was not a "have to" purchase for me.The Highlander was a little over what I initially wanted to pay, but it is also a great vehicle with all the extras. The interest rate is higher than I would like but I knew it would be, a by product of my credit situation which I have to deal with. I would highly recommend giving them a shot, even if you think you are stuck with buy-here pay-here as your only option. Their finanace person is great, was aggressive and made it happen! Everyone I dealt with was wonderful and full of personality and humor. Normally I just HATE car shopping. HATE it. But they were real with me and honest, I will be going back there for my regular service. So do your homework, have some down payment cash (I had $3k) and be willing to try, because you never know. I was frustrated, you end up feeling like a loser - but in this economy there are lots of people like me, and it feels good to know I still have options! Oh, and I am a woman & they didn't treat me like an idiot, so ladies don't worry, you won't have to drag a man with you to get treated right!

No issues to report. Service is excellent. People are...

No issues to report. Service is excellent. People are nice. Your waitng room is approriate for waiting. The only suggestion that I have is that you vacumn the cars after servicing them,like more other garages do.

The Problem was corrected and the service was great. ...

The Problem was corrected and the service was great. Thanks for everything. I would use you as long as I drive an Toyota, while living in the area.

Allen Wahlstrom, the service manager, is the reason a...

Allen Wahlstrom, the service manager, is the reason a drive many miles to service my 08 Prius. I could easily drive 4 miles, and bring my car to the Westbrook, CT Toyota dealer. Mr. Wahlstom is knowledgeable, friendly and very cooperative with the customer. As long as Allen Wahlstrom is employed at Colchester Toyota, I will return for service.

Bob cut right to the chase, he understood our need to...

Bob cut right to the chase, he understood our need to make this happen swiftly and effortlessly without sacrificing quality service. Everyone in the dealership we encountered we're friendly and accommodating. I would definately recommend this dealership. We had visited others and our experience was not the same.

Cliff was wonderful...he explained everthing very clearly...

Cliff was wonderful...he explained everthing very clearly regarding all of the repairs needed for our Lexus which helped us with the decision to purchase a new car with you instead. Always a pleasure doing business with you.

The new girl at the first station of the service dept....

The new girl at the first station of the service dept. was very rude. It seemed like I was "bothering" her when I brought my car in for service. When I went to pick it up, I assumed she had my keys. When I asked her, she rudely answered if they're not here, I don't have them. The fellow next to her had them - he was okay but very unexperienced. Each one of them NEED training and drilled into their heads that my money is their "paycheck". I did customer service work most of my career. If not a forev er customer, I would try elsewhere. I understand other customers are trying the New London Toyota for service.

Service was prompt and complete. I arrived at the...

Service was prompt and complete. I arrived at the appointed time and was greeted at the door and the paperwork was quickly completed. The Service took only 45 Min. and was as I expected.

initially there was confusion as to whether I had an...

initially there was confusion as to whether I had an appointment. I had done so the day before by computer and then confirmed this by phone. This issue was quickly resolved by another service manager who had my paper work ready.The work was done sooner than promised and the charge was less than expected. Someone had gone to bat for me to assure that I got the best possible price. Thank you. Over all I was pleased with the service.This website is relatively user unfriendly. This is the second time I have gone through this survery due to log on problems. I now have three different pass words.When I tried to use the pass word I had to schedule service I spent some time finding out it was only for surveys. So I went through a lenghty process to get a servicepass word and to confirm my survery pass word. This time when I tried to use thesurvey pass word that I confirmed the day before service it would not work. I willnow try to use the new one I have been given today. Joseph Forsyth

I called to make an appointment for a transmission fluid...

I called to make an appointment for a transmission fluid flush & oil change. They were able to get me in that afternoon. I was taken on time & the service was completed in about an hour. I was quoted a price of $169 for the transmission fluid service on the phone & when I arrived they told me that it was actually $220. Without even having to ask they honored the price I was given on the phone. I was shocked & quite pleased. I bought my corolla there & have always received excellent service. thank you!

As a long time Toyota owner relatively new to the area, I...

As a long time Toyota owner relatively new to the area, I began looking for a Toyota replacement for one of my vehicles about three years ago. In that time, I've been meeting sales people at Toyota stores within a 30-mile radius, one store at a time as my schedule allowed.I believe that when making a capital purchase, the way one is treated at sales time is indicative of the treatment they will receive after any sale. Till now, in every case, making a major purchase given the way I had been treated at local Toyota dealerships was an unacceptable proposition. Experiences gave me no faith in either the short, or long-term results of any of my purchase attempts.In April of this year, I visited Colchester Toyota, working with Mark Guimond and Bob Stillman, and members of the management team. The experience was completely different, and the level of professionalism a cut above. Really, is it so difficult for two parties to be respectful during tough negotiations? (rhet.) Not being so certainly won't lead to satisfaction on either party's part - regardless of the outcome. Toyota of Colchester's handling of my inquiry led to my purchasing a Tacoma, which I'll enjoy going about my chores. They impressed with a longer term perspective that went beyond the date of sale. It also led to my finding a "home" dealership for both of my Toyota's, and they've earned "first right of refusal" for my future business as well. Great experience, kudos to the folks at Colchester Toyota!

It was inconvenient, given how far away I live, to drop...

It was inconvenient, given how far away I live, to drop off the car for service. I had trouble figuring out where to go since the setup of the Service department has changed since my last visit. Better signage could have helped. When I arrived in the area where service orders are placed, an employee was using a notepad to kill flies. He then left this notepad, face up, right next to where I had to conduct my business with him. I

Paul made the new vehicle buying process easy and...

Paul made the new vehicle buying process easy and pleasant. Usually new car shopping is an unpleasant experience, in this case Paul made quite painless. Thank you Paul and Toyota of Colchester.

I had my car serviced (60,000 mile service). Shortly...

I had my car serviced (60,000 mile service). Shortly after I left, my tire pressure warning light came on. Knowing that tire pressure check and fill is part of the service, I was surprised. I checked my tires, which are clearly marked to be inflated to a max pressure of 44 PSI, and they were at 32. On top of that, the tires (which should have been rotated as part of the service), were not rotated. I wonder what else they missed? I called the same day and left a message for my service advisor to call the next day. No phone call. Though this dealer has been good to me in the past, this experience of no call back and service paid for but not performed is NOT acceptable.

The service was professional and timely, and as usual...

The service was professional and timely, and as usual they did an excellent job. My one concern is that I had made arrangements several days prior to come down from Boston for the oil change and some warranty work (replacing a fan). It was when I got there that I was told that they would replace the fan "if they had one in stock." Fortunately, they did. I would have been very upset if I had come all that way, especially after confirming the appointment, and not gotten the warranty portion of the work done. However, everyone was very courteous, professional, and the truck runs as well as the day I bought it.

The service department staff is courteous, efficient and...

The service department staff is courteous, efficient and provides good communication as to the nature of the required service and service options. I appreciate exemplary service and the personal nature of each service appointment. When communicating with cliff about the issue I need to bring in my car for, he was knowledgeable about the issue and was able to address my questions accurately and with care.

E-mailed dealer on website,was contacted by Bob Stillman...

E-mailed dealer on website,was contacted by Bob Stillman shortly after. Got the vehicle I wanted at a good price. Extremely satisfied with vehicle and service. I want to thank everyone involved in the car buying process. Everything went smoothly and all I had to do was pick it up went it came in.

The service at Toyota of Colchester is always...

The service at Toyota of Colchester is always exceptional- I am very happy with the service i recieved-Joseph Lionetti was very professional and helpful.

It is hard for me as a consumer to evaluate the quality...

It is hard for me as a consumer to evaluate the quality of the work, especially when I am getting a scheduled service as I did on March 10. But the customer service representatives with whom I deal are another matter. At this dealership they are generally friendly,understanding and give good explanations of what is being done with my car. But one, Joe Lionetti, is outstanding. In my many years of going to automobile dealers, I have never dealt with anyone who comes close to being as good as Joe is. He is very friendly and understanding of my efforts to explain what I perceive as problems with my car and what Toyota of Colchester has done to service it. He causes me to believe that I have been treated fairly and am a valued customer. He is a great asset to the dealership

This dealer and its associates were horrible and this...

This dealer and its associates were horrible and this honest. Went to purchase a used Toyota Sienna van from them and canceled the deal. Why, the dealer said they would do a complete 160 point certification and had hardly been done. Trash left in the cup holders, stains were still left on the upholstery, items still missing from the vehicle that I was told would be repaired and replaced. Ask for the Certification and Car fax report and was denied. They even tried to have me sign the papers prior of me taking a look at the vehicle. The original sales man was not even there when he said he would be. After refusing the deal because they had met their obligations (lazy) I was harass for canceling the deal until I left. I had given the sales man a five hundred dollar deposit prior to me picking up the vehicle and was told that it would be credit back to my credit card the next day that never happen, again this honest people. Two days went by and called several times to speak to someone about issue my credit back to my credit card and was strung along unit I had asked to speak with the general manager and was told that he was keeping my deposit due to some cost he had accumulated. Well that didnt sit well with me and called Toyota customer service for help. We will see.DO NOT BUY A VEHICLE FROM THIS DEALER!!!!

I've been really happy with Toyota of Colchester's sales...

I've been really happy with Toyota of Colchester's sales and service! They're only 5 minutes from home, so they are also very convenient!! I can't say enough good things about them!!

My two teenage daughters and I went car shopping and were...

My two teenage daughters and I went car shopping and were greeted right away by a sales representative. His name is Daniel Kort. He was very friendly, patient and knowledgable. I was not familiar with toyota autos, so he showed me many cars and explained all their features and compared pricing. We went on two test drives. We compared gas milage, financing rates and styles of cars. We spent about 4 hours. While keeping within my budget he found the perfect car for us. I bought a new 2011 corolla. By then the place had closed. Daniel took the time to make sure I knew all the features of my new car before I left. He gave me his phone number in case I had any questions later. I felt good about the service. I would recommend Toyota of Colchester to a friend.

Everything is good, but always room for improvement, as...

Everything is good, but always room for improvement, as you know. My experience w/ the service dept. was predictable,(trust me that's not a bad thing). Above average......No!!!!Frank Englehart

I have been a customer tih Colchester Toyota since I...

I have been a customer tih Colchester Toyota since I purchased my Camery in 2003.I have always found the staff to be friendly and very helpful.The garage is clean and comfortable.Although a bit more expensive than the cornor garage, I leave the lot with a feeling of safety knowing my car has been serviced by professionals.

This is the only place I will ever buy my car. Right now...

This is the only place I will ever buy my car. Right now between my wife and I we have purchased and leased 5 cars, referred 3 friends that bought cars from Cliff, we never recieved our 50.00 referrals, but Mr.Kort was awesome, I never bought a car so fast in my life, its my second Prius that I have leased, so simple, dropped off the credit report, my car was ready in an hour, and now its happy driving. He was very friendly, and went above and beyond for us. Thanks so much, we have a dealer in the family! The Prius ROCKS! I love it!

Had an oil change. The next day the check engine light...

Had an oil change. The next day the check engine light was on(picture of engine on left)...I'm not in the area now and not sure what to do with that. The light was not on before my visit. I did check to make sure the gas cap was tight.

Everybody atthe delearship did a wonderful job and were...

Everybody atthe delearship did a wonderful job and were very friendly. They did every thing possible to get the deal done and beat the price of another dealer that was closer to my house.

Since buying my car in 2005, all of my service has been...

Since buying my car in 2005, all of my service has been in Colchester.I have always been satisfied with the service, and would not consider changing dealers. When I purchase a new car, Toyota will be at the top of my list.

We went to look at a late model Toyota Corolla and were...

We went to look at a late model Toyota Corolla and were shown a nice 2009 with around 46,000 miles on it. The ad said it was certified but when we sat down with the salesman he said it was certifiable and that it would cost extra to have it certified by Toyota. We thanked him and said we would think about it. Upon doing some more research we found that other dealers include any certification cost in their advertised price. We found a beautiful Certified 2010 with 23,000 miles for $1,200 less at another dealer.

The service that was supposed to be performed was not...

The service that was supposed to be performed was not noted on the receipt, so it was unclear if it was performed. The check list of services also was not checked for that service. I think if I go there for an oil change and a tire rotation the completion of those tasks should be clearly marked not left blank. They seemed surprised that I questioned this but if you give a list I would expect it to be accurate. The person who sold me the care and who I feel is honest did email me to assure me that the service was performed. I still think it should have been reflected on the receipt and the checklist.

Joel was so helpful and friendly! He is knowledgable in...

Joel was so helpful and friendly! He is knowledgable in his field and no question I asked was too much...........I would absolutely recommend anyone to come to your dealership and to deal with Joel!I thank you again!Janine Mulligan

I had a scheduled 9AM service of my NEW Toyota Tacoma. I...

I had a scheduled 9AM service of my NEW Toyota Tacoma. I beleived I would have had the service (LOF), tire rotation completed within 45 min. 1hr and a 1/2 later I was leaving the dealership.Scheduling may need to be improved. Other than this complaint I was satisfied with other listed items.

My experience was entirely satisfactory from start to...

My experience was entirely satisfactory from start to finish (once I got past the baffling maze of temporary fence that rings the dealership). With any service rendered, I always allow for improvement, even if it's as good as I'd want it to be. I went there to have the oil changed on the maintenance schedule of free oil changes. That service is very much appreciated. It was done in a reasonable timeframe and, of course, you can't beat the price.

My engine was blown on the Saturn. It cost them over one...

My engine was blown on the Saturn. It cost them over one hundred dollars to tell me that. So essentially they did no work to it and told me what obvious. What would have nice is if they charged me a fee for looking at it and said sorry it's blown and we can't fix it. Some garages may have not even charged me if they did no work on it. Either way not coming back. Used to be happy with Toyota of Colchester, always thought it was pricey but honest.

The treatment by the dealership and sales rep were fair...

The treatment by the dealership and sales rep were fair both during the negotiation of and completion of the sale. The dealership has given us excellent repair service in the past.

There was no record of the appointment I had made when I...

There was no record of the appointment I had made when I arrived at the dealership for service. The same young woman (Molly) with whom I spoke on the phone was just as rude to me in person as she was over the phone.

Rick Rodriguez is an exceptional man. He has an innate...

Rick Rodriguez is an exceptional man. He has an innate ability to make one comfortable in his presence. This fosters the ability to speak your mind and not feel as is judgement may be upon you. He is honest, provides clarity and is willing to go beyond the scope of his position as a sales person even after the sale. This was evidenced by his extending an invitation to return to the dealership to assist with me with any computer based questions I may have about the Entune system and other related tech equipment. Rick provided me with the best experience I have ever had when purchasing a new vehicle. The Toyota company and the Dealership are fortunate to have Rick as a member of their team.Linda Gechas

We bought a 2011 Toyota Siena from Toyota of Colchester....

We bought a 2011 Toyota Siena from Toyota of Colchester. We dealt with two salesmen and the finance manager. One of the salesmen was Bob Stillman and I will need to get the other salesmans name but we had an excellent experience. They were very pleasant, professional and most of all, and unlike some other dealers, no games played. What I was promised in the emails and over the phone was what we got. Also, and this is how you can tell a good dealer and a good salesman from a bad one. After we bought the car and took it home we had to return for help. The attention and professionalism we received from Bob was the same high quality as we received from him before we signed the sales agreement. Unfortunately, many dealers and salesman, their attitude and attention to your needs changes after you sign the deal and he/she got the sales commission. We had a very postive and pleasant experience buying our car from Toyota of Colchester, CT. We highly recommend this dealer and Bob Stillman, the salesman.Ramadan Gherri and Aziza Omrani

The check engine light comes on sometime and then goes...

The check engine light comes on sometime and then goes off. This was mentioned to Aubrey Zules. He said he had to charge me $99.00 to check it out, but I do not understand the charge because it either it is left alone or replaced with a new one , which cost $349.00. When I left the dealership , the check engine light was off, as it was before I got there. My point is I did not need a $99.00 charge to tell me what I already know. I do not need a replacement. I got one about three years ago.I believe that I should be credited $99.00 TOWARD the front brake and rear brake repairs, which will be in excess of $500.00.Also, I did not receive page 2 of the itemized bill.Regards,Daniel Scola

I have already discussed issues w/ the Sales Mgr. &...

I have already discussed issues w/ the Sales Mgr. & am assured the issues discussed, shall be addressed.One issue not addressed(just realized), ...My 2011 Camry did not come w/ an owners manual. A reasonable condition used copy would be fine for my use. but it would be handy to have. I realize that I can get all of that info online from Toyota, but don't always have a /puter &/or Wifi available. I would be happy to pick a copy up...if available. FYI... I did need to chg. my cabin filter, as the 1st time that I used the defroster, all kinds of mold & dust came out. This is something to easily miss, & do understand & is why I addressed it myself....but also understand that you cannot fix what you do not know is broken, I.E. FYI on this issue...Thank you,F A Englehart IV

I spoke with John at the service desk and he was very...

I spoke with John at the service desk and he was very helpful and pleasant..You are fortunate to have such a wonderful front desk person...I have been bringing my car to Toyota of Colchester since moving back to Connecticut in 2009 and would not go anywhere else even though my warrenty has expired.

Most of the time service is OK. On this last visit, I had...

Most of the time service is OK. On this last visit, I had some issues that were unsatisfactory. I brought my van in for the 25,000 mile service appointment. The main thing that needed to be done was a tire rotation. When I got my van back, the tire pressure alert light was on. I figured that the vehicle just needed to be driven for aboutn 5 minutes and it would go off, since the technician was supposed to have checked and adjusted the tire pressure. I called the dealer ans spoke to CLiff to see if there was anything different they were supposed to do to reset the tire pressure switch when they rotate the tires. He said No, but I could bring the vehicle back and they would take care of it. The service appointment already had taken up 1.5 hours of my day and I wasn't going to waste any more time driving back there for them to press the button. So I checked the tire pressure in all the tires, just to make sure that they were at the specified pressure before resetting the switch. They were not. One of the tires was 15 lbs. low on pressure. This was the tire that has continued to loose pressure since I bought the vehicle and I have to put air in every 1.5-2 months. I had asked Cliff about a month before if this tire was covered under the maintenance agreement, but he said that it was not. I would have to pay for a service appointment for them to check if there was a piece of debris under the rim which may be the cause of the slow leak. I had decided against paying for a full service appointment to check this.I called back and spoke to Al, the service manager to ask how the tires were rotated and if the technician was supposed to check and adjust tire pressure before rotation. He confirmed that the tires were swapped front to back, keeping the same side (not cross ways) and that tire pressure was supposed to have been checked and adjusted if necessary. So that slow leaking tire that was previously in the left front was now in the left rear position. I told Al about the low tire pressureAlso, my van smelled strongly of cigarette smoke, which really bothers me. Lastly, there were dirty greasy black finger prints on the front of the glove box. This is the location the technician had to touch to get the wheel locking tool in order to remove the tires for the rotation.All in all, I was not pleased with this service experience.

Chuck Marella and Joel Chialastri worked well as a team...

Chuck Marella and Joel Chialastri worked well as a team to make my leasing experience a very smooth one. I will definitely recommend family and friends to this dealership because of my experience with these 2 guys.

Service staff was knowledgeable and up front about cost...

Service staff was knowledgeable and up front about cost estimates for requested work. All work was done in a timely and professional manner. In addition, they took the time to fix the attachment of the drivers side front fender panel, which was slightly detached. This was not specifically requested, and is appreciated.

This past July my airbag indicator light went on. It was...

This past July my airbag indicator light went on. It was determined I needed a the electronic harness replaced. Fortunately I purchased the extended warranty and it was covered. Each time I called to determine warranty status, I was told they would look into it and call me back. They never called. After a couple of days I had to call back. When I went to make an appointment to have the work done I was told the part was not normally carried in stock and they would call me back when it came in. I was not called. After a couple of weeks I initiated that call to be informed it was on back order and it might be ten days. They would call me when it came in. After a couple of weeks of no news, I called again to be told it was still on back order. After waiting again for a couple of weeks, I had my husband call for the status since I figured they were treating me so poorly because I was a woman. He called and was told the part was in and they would call the following Monday to schedule an appointment. The call never came. One week after the latest expected call I complained online, and called. I was told Cliff would call me the next morning. Which I didn't get a call. I called the following afternoon and was given a date the following week to have it repaired. I dropped it off on a Wednesday and received a call on Thursday to be told another wire was needed and I would be using the rental until Monday or Tuesday. I didn't hear anything from them until Thursday to say the car would be ready the next day, I would only have to pay for the five days rental car in excess of what was allowed by the warranty. I said that I would not pay it as it was never explained that would happen. Their reply was that they had to wait for a part and I wouldn't want to drive the car with a bad indicator light. I couldn't believe it! I had been driving from July to October with a bad indicator light waiting for a part so the repair could be made! This was the first time I had dealt with anyone other than Cliff. Although he was upset as well, he said I would not be charged. The following day I got a call at 1:00 to say the car was ready. So far the repair seems to have worked, but I will only know if I'm in and accident and the airbags are needed. I rated the quality of the work as bad because the glove box area of the dashboard no longer lines up. There are gaps. They also attempted to clean the interior of my windshield, but they left streaks so bad, it's hard to see outside the window at night when headlights are approaching.

This was one of the best car buying experiences we have...

This was one of the best car buying experiences we have had. Joel helped us get the car we wanted at the price we were happy about. There was no hasseling and we felt valued as customers. Joel was courteous, friendly and very helpful.He had to locate the color and make since it was not on the lot, and kept us posted every time we called him to see if it was in. This is the second Toyota we have acquired with his help. ( The first was our 2011 Sienna Van earlier this year). I have already recommended Colchester Toyota to my neighbor and she also loves my new 2012 Camry SE. We are now looking for a truck, and if we do decide, we will be back to see Joel.Even after the car buying experience was over, We have stopped by to see him at Toyota of Colchester and still feel taken care of.

We have bought two cars that were over 35 K each. You...

We have bought two cars that were over 35 K each. You would think they would take care of customers like us. We are so sick and tired of the service department. We did not buy Fords again because of Columbia ford's service department. We will never buy another Toyota because of Colchester's service department. How can you mess up a simple oil change. They say your truck will be ready at 10:00 and you stand there untill 11:00. They could give one shit about my time. And I told the guy John that I had to be some where.The last three service calls were painfulOne they said it was ready and my partner went to pick up his 4 runner up and it was not even brought in for service.I dropped my truck off and told the guy I was without a car. He said he would call when it was done. He never called and I walked back to get my truck.And this last time I stood there for over a hour waiting.

Overall experience was great. Bob went above and beyond...

Overall experience was great. Bob went above and beyond finding us the exact 2012 Toyota Tacoma we were looking for. We are very happy with the purchase of our new truck and would recommend Bob and Toyota of Colchester to others.

My dealer was truely awesome. He kept me informed every...

My dealer was truely awesome. He kept me informed every step of the way. Courteous, friendly and polite. Great Dealership, with friendly atmosphere. All very helpful.

This is our 4th car that we buy from Toyota at Colchester...

This is our 4th car that we buy from Toyota at Colchester and we have been more than happy to have such a great service.

I went in for an check engine light and an emergency...

I went in for an check engine light and an emergency brake light that wouldn't go out and an emergency brake that needed to be adjusted. The check engine light was a bad oxygen sensor. $300 to repair, part in the stock room was bad and I had to leave the truck over night. Emergency brake light turned into frozen linkage, drums needing to be resurfaced, front calipers hanging up and needing replacement. When all said and done, almost $1300 (oh I had them change the oil while they were at it). The truck doesn't run any better, actually the idle seems a bit off. The emergency brake light still has issues, although less often at this point. The brakes don't seem to perform any better. They didn't seem under performing before I went in. When they turned the truck back over to me I had a load low pitch vibration. They took it back and some guy came out and said...."the guy with the muffler vibration it's all fixed." Didn't have one of those when I went in. So in a nut shell, performance was fair at best, question whether I really needed all the brake work and I think their rates are just way to high. And on top of it all, I had to pay $40 for a rental car because they had no loaners. Oh and that's supposedly a special rate they have with Enterprise. I can get a cheaper and better car for less from Hertz. Not sure what kind of deal they have with Enterprise. So overall, probably my last visit to Toyota of Colchester. It's not worth the ride or the money.

Service performed was NOT the requested service (20K...

Service performed was NOT the requested service (20K instead of 15K).Left oil spilled on manifold causing obnoxious odor, necessitating return trip to dealer and delaying the departure of my vacation.

Very good experience at this dealership.. Price was very...

Very good experience at this dealership.. Price was very good... No pressure. Salesmen Chuck was veryfriendly.. We already new what we were going to buy prior to arriving so there was no slling really needed on dealers behalf.. We already came to terms on price prior to arrival.. All that was needed was a test drive of the camry.. 0 percent financ. For 5 years..

After service traded my 2009 Toyota Venza vehicle in for...

After service traded my 2009 Toyota Venza vehicle in for a 2012 Tacoma 4x4. Worked with Donald (Krot) for best price and financing. All invoved were helpful and professional.

I have nothing but positive things to say about my visit...

I have nothing but positive things to say about my visit to Toyota of Colchester. The three people I worked with were very friendly and worked together to quickly take care of all the paperwork involved in the purchase of the used car. Joel did not try to sell me something I was not interested in, but instead took the time to find out exactly what I was looking for in a used car. When the dealership found out that they needed to replace the tires and breaks on the car in order to sell the car as a certified used car they did so quickly and were very concerned about the inconvenience that I had to experience because of the work that needed to be done.

The following reasons Why I would recommend Colchester...

The following reasons Why I would recommend Colchester Toyota: 1. Sale call was picked up right away. 2. Daniel Kort was very kind helpful and funny!!3. Daniel came to the park lot as soon as I enter to greet me!! 4. Car was ready for test ride. 5.Daniel was truly a gentleman who new his job and how to treat people. 6. The other staff also was king and helpful. I would recommend Daniel and this dealership to familyand friends. Lynn S. Prov RI

After seeing a great price for a used Sienna on the...

After seeing a great price for a used Sienna on the Toyota of Colchester website my husband and I decided to visit the dealership. We were greeted by Paul Dipietro, a salesman, who was extremely personable and helpful. Paul made our purchase stress-free and even enjoyable. We left the dealership a few hours after our arrival driving our new Sienna feeling like we got a fantastic deal. Our family is ecstatic with our new van!

First and foremost, these guys did an amazing job with...

First and foremost, these guys did an amazing job with the service to my SUV. The Rav4 came in with a leaky transfer case which they fixed quickly and efficiently considering its 2 days work. The issues arose again in just 2 weeks time, but they handled it better than I expected. They loaned a car to me at no charge, went through every detail and found the crux of the issue with a crack on the gearing in the transaxle. It took a while with sending out for parts and transmission work, found other gaskets needing work. At the end of the repairs, they exceeded all my expectations with the repairs, free oil change, phone calls nearly each day keeping me informed and always friendly and informative. While bringing my car in for service is not something I like to do, when I do, I'll keep bringing it back to Toyota of Colchester!

I have given all "Great's" (5) for my...

I have given all "Great's" (5) for my experience because I would highly recommend this dealership. Everyone I have taked to or delt with has been very friendly,professional and honest.

I went in for an oil change on my 3 year old highlander -...

I went in for an oil change on my 3 year old highlander - done poorly and oil leaked out on service bay and left a trail on the road all the way to my home - ended up towing car back to dealership within an hour - still no resolution of issue with possibility of serious damage to car. Customer Service called to check on satisfaction but did not take any action when we clearly said that we were seriously dissatisfied!

Daniel Kort was very professional, honest, courteous,...

Daniel Kort was very professional, honest, courteous, funny, personable, knowledgeable and friendly. He made us feel welcome. He was not pushy and did not try to sell you something you did not want. Daniel listened to our needs and made it happen! He made the experience pleasurable. We would recommend Daniel Kort and your dealership to family, friends and business associates. We certainly look foward to doing business w/Daniel and Colchester Toyota for many years. Thank you Daniel.

The salesman was very nice and easy to work with. The car...

The salesman was very nice and easy to work with. The car we purchased was used and when we looked at it, it hadn't been cleaned yet. We had our small children with us (our first mistake) and all employees were very tolerant and kind. We had been looking at different cars and dealerships for a few weeks so we knew exactly what we were looking for and the price we knew was fair. They were originally asking over our budgeted price but agreed on the fair price after a few hours with them. The actually loan discussions were another experience. In their effort to "streamline the process" we were a bit steamrolled. We never signed a paper or discussed any price particulars until the very end. I wanted to use a different bank then the one they were offering and that was inconceivable to them. We were rushed at every turn. The used car we decided to purchase needed a minor repair and a good steam cleaning. But they insisted we take the car that day. While we were cleaning out our car, the loan manager separated my husband and I and communicated the Toyota loan offer. My husband dismissed him saying, "ok, cool" thinking we would discuss the options in a more formal setting and in writing. No. The manager took this "ok, cool" as a binding agreement and began the title documents without another word. We kept expecting to sit down and discuss final purchase price and particulars with the loan manager and with actual paper documents. This never happened. We kept getting fed the "we are SO busy line" and sat making small talk with the salesman while the loan manager completed all the paperwork with neither of us present. Since when is "ok, cool" a binding agreement? I had set up my loan and insurance using the bank OF MY CHOICE. When the insurance documents came in, the loan manager came over for only the second time to have me correct the lien holder. I said, "Excuse me? That is the bank of which we have chosen to take our loan." he said, "no, you chose the Toyota offered bank. Your husband agreed to the other loan. I have completed the title information in that bank's name. If you want to CHANGE it, it will take four months to be corrected." at this point we had not seen any numbers, agreed to nothing and an official title submission had been completed in our name? I can understand the intention of "streamlining" the process but this was ridiculous. We were completely excluded from the purchasing process. We had formally agreed to nothing and he had completed all the information in our name. The difference in the two loans was $428 and he could not conceive why we wouldn't want to use his product. If you want to be completely steamrolled, rushed along, and have someone else accept expensive loan documents in your name, while you sit 50 feet away uninformed then yes, I recommend this dealership.

I was looking for a replacement for a 97 Camry with 207K...

I was looking for a replacement for a 97 Camry with 207K miles, but with better mileage. I had already decided on a Corolla Sport with a standard transmission, but was unsure if it would be used (2-4 yrs old) or new. I met with the salesman (Daniel) and he quickly did a search of Toyota's Certified used cars and found several, but all were automatics. The recent 0% financing offer on new vehicles started me looking into new Corolla's. I knew I could get what I wanted with a new car, but none were on their lot with standard transmissions. Daniel asked me to give him the options I wanted, and those I could live without to keep the cost down, as well as several color options. He did another search right away and found a few cars, but they all had "extras" that drove the cost above my limit. He assured me he would continue to search and find exactly what I wanted. I received a call from him a few days later - he found a car at a price that I could live with.Hurricane Irene pushed out my picking up the car until the last day of the 0% financing. Peter had all the paperwork drawn up quickly and when I looked at the bottom line out the door cost, there were no surprises, it was exactly what Daniel told me on the phone. Although I expected to only sign the papers and pick the car up a few days later, Daniel had the car prep'd for delivery that night - pleasant surprise. I was able to drive the car away that night.Throughout the whole experience, I never felt pressured into buying something I didn't want, even if the car had only a few extra options and increased cost slightly. Daniel was always determined to find me the right car, and hit at or below my cost target. He did a great job of doing just that.

I went in complaining about loss of 10# of air in the two...

I went in complaining about loss of 10# of air in the two front tires in 6 months and 5 pounds per day in the left rear tire. The man at the desk only wrote up the front tires which came back with an "OK - no problems found"I returned today and got the problem resolved promptly

Everything was fine. I was able to have the oil change...

Everything was fine. I was able to have the oil change completed within 45 minutes. I appreciate having a year of free oil change with my purchase of a new vehicle.

Excellent work done by the technician, car was returned...

Excellent work done by the technician, car was returned repaired to my satisfaction and the interior was kept clean, the cost of the repair was what was quoted. Very pleased with the total experience.

Completly corroded diferential installed while new fram...

Completly corroded diferential installed while new fram installed, two days after this repair truck was back in service with leaking diferential, cost of labor $600. You let us know about corroded wires or somthing not so significant but huge part which no way you could miss the condition (corrosion and leak)you would not mention. Meantime you charge double for the same work: first Toyota Co for repair and then me for doing the same work. How about if I left for vacation and noticed this leak hundreds miles away from home? How about my safety, traveling 65 mph on highway with camper? Very unhappy with all this sytuation.

been using this dealership for service for years....

been using this dealership for service for years. consistently treated good with excellent results. friendly, knowledgable staff. will continue to use colchester toyota in the future.

TOYOTA OF COLCHESTER HAS ALWAYS PROVIDED EXCELLENT...

TOYOTA OF COLCHESTER HAS ALWAYS PROVIDED EXCELLENT SERVICE FOR MY 2005 SCION TC. I HAVE ANEW 2011 TC AND EXPECT THE SAME HIGH QUALITY SERVICE

This was a very different experience for me as for the...

This was a very different experience for me as for the first time I did my research and inquiries online. From the moment I put a request in for a quote for the type of car I was looking for, Toyota of Colchester, particularly internet sales manager Chuck Marella, was very responsive as well as attentive to my needs right down to the very last detail. The quote they gave from the start was very competitive to many other dealerships I received quotes from, but the difference was the personal touch I received from Chuck. Once I got to the dealership and walked through the door, the feeling I got was one of neighborly almost family like. It made the negotiation process nothing like I remembered years ago when I bought my last vehicle. When all was said and done, I knew I had a great deal for both my trade in as well as the new car. When I went to pick up my car, even though the process of negotiating was over, the friendly atmosphere was not. I want to thank everyone from the Sales process (Chuck, Yommie, Joel) to Finance, Peter who all made me feel very comfortable throughout the whole process, even after I left the dealership their attentiveness was great. I would recommend this dealership to anyone who is looking for a great deal, a family atmosphere while keeping it professional.

Rav4 required brake service and oil change. Estimate for...

Rav4 required brake service and oil change. Estimate for brake service was $600. As part of the oil change, I also specifically asked for the tire pressures to be checked. After service was complete, I picked up the car after 4pm (i.e., after service was closed) and drove the car home. The brakes (when not in use) were making a noise at speeds of approx 30mph or less. In addition, the tire pressure was set to 39psi, which was 10psi higher than the pressure listed on the sticker in the door jam and only 5psi less than the "max" pressure listed on the tires. I had to call the next day and again drop off the car so they could determine the brake problem. I also asked how they determine the appropriate tire pressure (i.e., the pressure specified on the tires or the pressure specified on the car's sticker). I was told sticker so of course I asked for an explanation as to why the pressure was set so high. I was also told I would get a call when they were done checking the brakes. I never received a call so I called at approx 1:30pm. Surprise, the car was already done over an hour before (yet why did I not receive a call?). Apparently, the rear brakes were too tight, which caused the noise. I also got a different story concerning the tires - they set the pressure 5psi below the max listed on the tires to help extend the life of the tires. I then asked what would happen if I loaded the car with the max passenger/cargo weight allowed per the RAV4 manual? Would the weight cause the max pressure to be exceeded? All I was told was the technician said the 39psi was fine. (Everything I've read on the web has said use the pressure identified on the car's sticker and the dealership has never set the pressure that high in the past).Also, I never received any apology for having to return the car to correct the brake problem. You would think for $600, they'd get it right the 1st time.

This is the second vehicle we have leased from Toyota of...

This is the second vehicle we have leased from Toyota of Colchester and I think being a repeat customer says it all. The Sales staff is extremely friendly, helpful, and easy to work with. They are relly attuned to your needs and not pushy. They go out of their way to help you and taylor make a perfect match. We also use the service and parts department and are very happy with them too. This dealership is convenient to our home and provides the services an products we are looking for.

I highly recommend this dealership. They were very...

I highly recommend this dealership. They were very friendly and easy to work with. They helped me out with choosing proper payment plans and extended warranty information. When I had to come back to get some minor stuff on my car worked on, they were very fast. Even when there was a minor miscommunication between the dealership and the body shop that a part was sent out to, it was dealt with and solved in no time at all. I had a great experience buying my first car here, and I would again. Eric, '09 Scion Tc

From the time arriving to the time the sale was complete,...

From the time arriving to the time the sale was complete, every aspect of the deal was handled professionally, honestly and with integrity. Daniel Kort was very easy and pleasant to work with.

Consistently my service with Colchester has been...

Consistently my service with Colchester has been excellent. That is why I always return even though going into Hartford would be easier for me. Making an appointment is always painless and quick. I always get a call if more work is needed. I always get a call when my car is ready and lastly when I pick up they always explain what was done. On my last service, I learned Colchester advocated on my behalf to Toyota to include a warranty service that had expired by 2,000 miles to be considered and Toyota did. I truly appreciate that Colchester advocated on my behalf and that is just one more reason why they have my loyalty.

They found a way to do oil changes on both my vehicles at...

They found a way to do oil changes on both my vehicles at the same time with short notice . Luis did a good job rearranging the schedules to allow this.

The customer service associates are always friendly and...

The customer service associates are always friendly and accommodating to my time schedule. They describe what work needs to be done and whether is needs to be done at the current time or can wait until another time.

Yommie is new and learning, apologized for his mistakes -...

Yommie is new and learning, apologized for his mistakes - good job. Peter did greatjob arranging the financing - thanks. Overall, Toyota of Colchester did a vary god job.

Colchester Toyota personnel are the most friendly/patient...

Colchester Toyota personnel are the most friendly/patient people.Cliff took his time with my problem.. was patient and worked diligently to get my issue resolved in an expeditious manner.

I received a recall notice from Toyota and called Toyota...

I received a recall notice from Toyota and called Toyota of Colchester eventhough the vehicle had been purchased from Balise in Rhode Island. They werevery amenable to servicing the 2007 Corolla for me and very pleasant on thephone and in person. The work was done in a very short time and well. I willbe pleased to continue an association with them.

I appreciate the Toyota Care package-so far all of my oil...

I appreciate the Toyota Care package-so far all of my oil changes have been complimentary. I am very happy with the organization of the service department.

My wife purchased her 2006 Toyota Highlander new in 2006....

My wife purchased her 2006 Toyota Highlander new in 2006. Part of the sale was free oil changes for the life of the vehicle. Although the location of the dealership isn't the greatest for us, the experiences we have had with Toyota of Colchester have been great. On my way to the dealer during the latest visit (this month), the low tire pressure indicator went on. One of the tires got punctured by a nail. The dealership pulled the nail and patched it, at no charge to us, something I thought was very courteous, and going beyond what they needed to do. These are the types of things that would generate repeat customers.

We have purchased 2 vehicles from this dealership and...

We have purchased 2 vehicles from this dealership and find them to be a suitable location for both sales and service of our vehicles. As with every car dealership, there are many flavors; and finding the one that suits your tastes is the key in establishing a good relationship.Service has been very consistent for the 7 years that we have utilized them. Any issue not meeting our satisfaction was dealt with quickly and professionally, with adequate follow-up and reconciliation. Overall, we are quite happy with this dealership, and would certainly recommend them to others and consider buying additional vehicles from them in the future.

I had a 97 Tacoma and had the frame inspected. The...

I had a 97 Tacoma and had the frame inspected. The inspection failed. I was taken to Enterprise to get a rental. Everything was handled very professionally and when I was called to sign paperwork and receive my check everything was on time and to my satisifaction. Thank you for the consideration given me.

I was extremely pleased with the people at Colchester...

I was extremely pleased with the people at Colchester Toyota especially after first dealing with a pushy bad salesman in Westbrook. David was honest and got us the best deal possible.

Well done Toyota of Colchester and Bob Stillman, in my...

Well done Toyota of Colchester and Bob Stillman, in my opinion you are EXCELLENT! After visiting two other Connecticut Toyota dealerships, Toyota of Colchester earned my business. I first visited the dealership to get the AC on my 4Runner fixed after a failed attempt at another dealership. I immediately received a friendly greeting when I arrived at Toyota of Colchester from Bob Stillman, and was directed to service per my request, without the typical salesman hassle. This first interaction with Bob made me feel comfortable enough to ask about a new Highlander without fearing a high pressure sales tactic. Bob was extremely knowledgeable, helpful, and most importantly friendly. Bob helped me weigh my options and select a vehicle that was a best fit for me. When it came time to make the purchase Bob was transparent, which helped me take off the boxing gloves I thought I was going to need to get a great deal. This wasnt my first car purchase, but it was the first great purchase experience Ive had, from sales through finance to delivery. Thanks Toyota of Colchester and Bob Stillman!

Bought a used car from the dealer in March, with over 47k...

Bought a used car from the dealer in March, with over 47k miles on it and was assured that the shop went through and checked the car out. Two months later (with about 49k miles on the car) I noticed that the brakes were shot, down to a very bare minimum.Called up the service department, was told that the inspection had been done at around 46k miles and the brakes were fine (according to industry standards). I told him the brakes were anything but fine, they need to get replaced immediately and that there is no way they wore down so quickly in two months and 2k miles. He stood by his mechanics report, not even offering to at least look at the car. When I asked him why the inspection was done at 46k miles when I bought the car with over 47k miles, he said they probably used it as a sales transport car or something like that. So any damages and abuse put on the car during that time is automatically my problem and not theirs? He proceeded to offer me a tiny discount for a brake service. No way bud, I'll take my business somewhere else.I've bought plenty of used cars, from large car dealers and small used car lots. Not all of them have been flawless (hey, it's a used car) but all (up to this point) have been functional and safe.

We came to look at a used vehicle and see if it met our...

We came to look at a used vehicle and see if it met our needs. The vehicle was a mess. One of the employees was using the vehicle as his personal vehicle and the back seat was full of golf clubs, propane tanks etc. We couldn't see if our family could fit comfortably, and could not go for a test drive together. Under the hood it was filthy and difficult to see wear and tear.The salesman we talked with was very nice and apologetic even though it was not his fault, he wasn't the one using the vehicle. This was a second visit to review the same vehicle and we still don't have enough information to make an educated decision. Our time is valuable and after Saturday's visit, we feel it has been wasted unnecessarily.

I was unhappy with the fact that I filled out a form...

I was unhappy with the fact that I filled out a form statingthat I allowed for a $200 price to fix my car and when I went topick my car up, the bill was $262. The service manager Aubrey did give me a discount, but I should have been notified prior to the workbeing done. Also I feel that 2 hours labor to do a service on a 1 year old vehicle with 14,00 miles is a little extreme. The two prior services that were done on my vehicle that were complimentary were done in less than 1 hour. I compared thebills and most of the work that was done this time, was the same work done in the two prior services. Why was so much more time needed? I don't understand.

I lost my keys to my Toyota Sienna Minivan and only have...

I lost my keys to my Toyota Sienna Minivan and only have a valet key (emergency). Your staff were all excellent with all areas of customer service. I was upset that Toyota wanted to charge me $340.00 for a new key and remote. As a result, I walked away and did not get the key made afterall. I was upset with the price and not your service. Your staff is wonderful!!..I also was quoted a few months ago over $600.00 to fix the passenger side slider door which gets jammed and doesn't open from the inside at all. It does get me nervous, that if I was ever in an accident my children would not be able to get out on that side of the car. I would get it done but my sister had the same problem with her Sienna . She paid over $600.00 to fix it and within 6 months it was broken again. (not fixed at your dealer). I am just very upset with the pricing. I know alot of dictated by Toyota Corporation, but also by you. Thanks for your time..Sincerely Silvia Orama

The dealership gave me great service to find a very...

The dealership gave me great service to find a very difficult crunch in my front left side. They explained all of the steps they took, serviced the vehicle when they said they would, and accepted the warantee without any hesitation. The office was clean and organized.

The experience with Toyota of Colchester was a pleasant...

The experience with Toyota of Colchester was a pleasant one. The employees were all a easy to work with. Peter was friendly and very genuine. Joel and Chuck were very funny and very knowledgeable. Joel helped us out a lot, which included, going over the features of the new vehicle with us in great depth, which already has proven to be useful. They all knew what they were doing and it showed with just how smooth everything went. I was very impressed with how well Chuck responded to the Sales Managers orders, who by the way is Chucks boss. The price, well, we went to look at a used car and left with a new car! We didn't realize the prices would be that low there. I should really emphasize just how friendly everyone we dealt with was. Just about every dealership I've been to the salesmen were pushy and rude. At Toyota of Colchester this was definitely not the case, we enjoyed our time with them. Overall: Extremely Satisfied.

The price of my service was more than twice what I...

The price of my service was more than twice what I expected. You recommended several other things that should be done, so I had them done. Now whether or not they were absolutely necessary I don't know. The handle that adjusts my driver seat should have been fixed, but when I got in to drive the car home, it fell off again. So it was never fixed. I wasn't happy, but the serivce rep said he would comp me on this handle when it comes in. Also, five days after my service, my battery died. I did get a new one from Triple A, but I was stranded for a couple of hours. I am surprised that you did not check to see if my battery was ok in this checkup, since it is the original battery, my car is 7 years old and it has 125K on it. The Triple A guy said that the battery could not even hold a charge anymore. And when I came in to you for this service, I told the service rep that my car was having a hard time starting. I do appreciate the friendliness and courtesy that you provided me, and will continue to bring my car to you for service.

My experience with the service section was much more...

My experience with the service section was much more positive than my experiencein buying my 2011 Camry in December 2010. The service employees exhibited great attitudes and friendliness in answering my questions and there was no hint of impatience.Thanks!

It was in for a routine oil change, tire rotations and...

It was in for a routine oil change, tire rotations and whatever else is needed with the 20,000 mile check up. Everyone was friendly and courteous and I was taken on time. I did bring in a $20.00 coupon and after reviewing the paperwork at home I can't see where it was taken off. There is a spot on the bill for Misc. Disc. and it showed 0.00. Please let me know if my discount was applied.Regards,Rodney Philbrick

toyota of colchester has been able to provide service on...

toyota of colchester has been able to provide service on short notice which is very helpful because I am dealing with a number of medical problems with my wife and mother I need reliable transport.So it is very helpfulf to get service quickly so I have a dependable vehical at hand for the next unexpected medical emergency.My last two servces took a little longer than usual but this was OK. You had to fix apower steering problem which required ordering a part that took a little lomger than usual but you did not know what you needed going in so no problem.We then had an issuewith a low milage tire wich you determined was the result of a road hazzard. I think that the warranties between yokohama and colchester are somewhat mind boggling but you ordered a tire to match the nearly newother tires on the car and I think the financial resolution was very fair on your part.The service managers took time to explain the issues in detail and made recommendations for additional services in the near future.

My car was in for service for 2 problems. Ramdomly it...

My car was in for service for 2 problems. Ramdomly it would act up. I would be driving with my grandchildren and all of a sudden the car would not go forward. I would have to coast to the side of the road. The engine would be going but the car would not go anywhere. The second thing that happens is I needed to put 2 feet on the brake and hold it as hard as I could to hold the car at a stop and it was still trying to go forward. The service men did alot of work on it, the cost was $793.00. The problem still was not fixed. I took it back 4 more times, because it acted up, they had it for 5 days, 2 days, 2 days and another 7 days. They did more work and did not charge me one more cent because they could not find out what is wrong with my car. All the men I spoke to in the service department were very nice to me. They tried so hard to fix it but the car would not act up for them. It only does it when it wants to do it. As if it has a mind of it's ow They said they were stumped. But I am so pleased with the way they treated me. Thank you for trying.

The staff was friendly and more than willing to help. The...

The staff was friendly and more than willing to help. The salesman really gave me all the options possible and answered every question, I didn't feel any pressure and there was ample time to consider all the options. I really appreciated the time to weigh out all the options available to me.

This dealership uses partial disclosure of sales and...

This dealership uses partial disclosure of sales and services as purposeful deception for achieving maximum profitability and taking unfair advantage of customers. Avoid Toyota of Colchester and any other Antonino group dealership. I had negotiated a prepaid maintenance agreement at the time of purchase. It wasn't until all the papers were signed and the money exchanges that I was informed that the maintenance agreement only applied at an Antonino Group dealer when I was led to believe that I was receiving a Toyota-backed, dealership wide agreement. I was also assured emphatically by the finance person that the only profit they make above invoice is $349, as indicated on their sales form. When I decided not to seal the deal, they reduced the price an additional $500. Complete deception. I can no longer trust anything they say. I will do everything in my power to never set foot in another Antonino Group dealership.

I'm happy with the final decision made by Toyota to pay...

I'm happy with the final decision made by Toyota to pay for the repair. It was a safety issue and had to be corrected. I recently lost my job and did not have the money for that repair.The job was handled well. I would recommend this dealership to friends.

Toyota of Colchester met my every expectation and more. ...

Toyota of Colchester met my every expectation and more. The atmosphere was relaxed.It appeared that everyone enjoyed their work and went out of their way to make my experience a pleasant and informative one. This dealership is like no other that I visited. The selling of the car was important but I never got the feeling of any type of pressure. Daniel Kort,(the salesman), took the time to show me all of the departments, explaining as we went. I was constantly asked, did I have any questions.He went over all the features of the car. Toyota of Colchester showed me that buying a car could be enjoyable as well as informative. My previous idea of the car buying process has been changed from a negative one to a positive one. I left with the car I wanted and felt good about the entire experience from the time I walked through the doors until I finally left with my new 2011 Toyota Camry SE. To sum it up, this dealership excelled in all areas of the car selling business. In three years I know where to go to purchase my next new car, no running from dealership to dealership. One stop shopping at Toyota of Colchester.

I called the Toyota dealer even though I have a Honda...

I called the Toyota dealer even though I have a Honda because it was making a horrible noise and I didn't want to drive it far. Aubry took care of paperwork and got the car in quickly. They diagnosed the problem.gave me options and even suggested that I put in a rebuilt part as my car was 11 years old. He gave me a price that I felt was fair and had the work done a few days later. When I brought the car car in, they repaired it in a timely fashion. If it wasn,t for Aubrey taking the time to explain everythig to me, I probably would have taken it somewhere else.When it time to buy a new car [even though I've bought 5 Honda's in a row]. I will come in to see you John Royea

Invoice #TOCS309065 I made an appointment for an oil...

Invoice #TOCS309065 I made an appointment for an oil change.... time 10:30am 4/18/2011. I arrived early 10:15. I did the paperwork at that time and waited and waited and waited. My vehicle was ready at 11:15. I asked the counter man the time and I so noted it on my invoice.People make appointments to eliminate wait times. Much to much time to do an oil change. Case in point, remember the last time YOU made a dinner reservation and you didn't get seated right away, well, how did you feel....not to happy maybe a little angry

Was in for 55k service. As usual, everyone was very...

Was in for 55k service. As usual, everyone was very friendly and the service was done in a short time. If I had to recommend any improvement, it would be to the magazines in the waiting area. They are not only really old but are a mess. Would it hurt to have the dealership get some subscriptions so that we could wait with more recent magazines? I know things are tight these days but it would be a big improvement for a small investment.

You have been unable to fix an issue with my sliding...

You have been unable to fix an issue with my sliding automatic doors since I bought the van 7 years ago. Both doors have had problems and I feel that a more aggresive fix solution should have existed from the get-co. Now I have a new issue with the sliding door and am being told it will cost $300 out of my pocket. One of the reasons I gave some lowere ratings is becasue I had to initiate several phone calls to both Louie and Allen and did not reeive calls back. I got the impression they would hope that I would just "go away". I marked quality of work lower because, although general maintanance has been fine, this door issue has never been "cured" by Toyota of Colchester. Most folks there friendly enough - but for the most part - just "down to business" attitude.

I don't know many people who actually like to shop for a...

I don't know many people who actually like to shop for a new car. I was one of them until I walked into Toyota of Colchester - there we met Daniel Kort. From the first moment we met him, Daniel was friendly, warm and respectful - not at all pushy. He did a great job going through all the vehicle's features.When we decided that the Highlander was the car for us, he gave us a very fair price right away - no haggling, etc. Definitely not the experience I expected and most definitely a pleasant surprise.The dealership did not have the exact car that I wanted and it had to be special ordered from the manufacturer. The estimated time to delivery was 6 weeks. Daniel Kort spoke with me once a week to keep me informed of any changes. The vehicle actually was delivered two weeks earlier than anticipated.It was very clear to us that Toyota of Colchester was interested in our business - they offered a fair price and the customer service was excellent. I will definitely recommend this dealership to my family and friends.I have had the Toyota Highlander for two days and I love, love, love it!

It is a pleasure to offer this evaluation, because my...

It is a pleasure to offer this evaluation, because my experience was truly exceptional. Tom, the mgr., was straightforward, genial, instantly perceptive of our needs, and worked very hard to find the vehicle we wanted. We appreciated the total absence of "games playing". Daniel, salesperson, was friendly, urbane, charming and patient and knowlegeable in taking us through the many technical aspects of our purchase. Great sense of humor. Peter, the finance mgr, helped us through the many forms to be completed at the closing, with efficiency and a pleasant demeanor. The overall experience was one of competence and friendliness....what a contrast to the frequently experienced interaction with auto sales personnel.Otello Desiderato

Joel, Chuck and Peter really are a great team. You could...