Town North Nissan

Stress free

Bryson made our Town North Nissan car buying experience stress free. We wanted time to look around at the Certified Nissan Altima before going in to sit down. Bryson was courteous, helpful and professional at all times. We chose a one owner 2015 Nissan Altima SD with less than 9,000 miles. The 36,000 mile warranty plus an additional 100,000 mile warranty after the 36,000 miles expires was included. The first oil change is free. We are still in awe because of our stress free experience with Bryson at the Town North Nissan.

Fraud. they will like to you off a deal then back out of it

i was at there showroom on 11/1/16. I made a deal with a salesman on a new car with mine as a trade in i could not finalize the deal thay day because i had to work. we agreed i would come in the following day 11/2 to finalize it. well when i got there theybwere offering me 700 less for.my.trade and also raised the price of the car. was rhen told that the rates i eas offered the day before was October's deal. not my.problem i had a verbal agreement on the prices if they mess up thats on them

Awesome customer service!

Long Hoang greeted me at the door with a smile. He was very patient in explaining the process and he helped me with a rental truck until the paperwork was fully signed. The next day he called me and I picked up the car and he made sure he explained everything to me. I appreciate the assistance he provided to me and he deserves to be recognized for a job well done. He also assured me he would do everything possible to make sure I get the car that works for me. Thank you! I'm enjoying my Altima...

Finance person LEE TINOCCO is a con artist!

Beware of the Financial Department, especially LEE TINOCO !!!! He is a CROOK. I bought my car in July, 2016. It was late in the evening. I specifically told him that I DO NOT want to buy an extended warranty on my car. It was late in the evening and he was just shoving lots of paper work for me to sign and he sneakily added the warranty. He did not explain or talk to me about it. I called him multiple times. First, he doesn't have a voicemail set up. The phone rang and rang forever. When I asked the front desk to have him call me back, he never did. I went to the office and he had me wait for 2.5 hours only to tell me that he was very busy and he could not meet with me that day and he will call me back. That never happened. I also called his manager STEVE RIDDICK and he did not return my calls either. I see a lot of same reviews (not returning phone calls, scamming people, bad customer service). I am going to report them to the BETTER BUSINESS BUREAU and expose their scamming techniques!!!! Terrible experience with the financial department!

Con Artists

They are very great about getting you into a dream car no matter what it takes. they will tell you something but have you sign something else. They will conceal any minor or major issues that a used vehicle has just to get it sold, then tell you to take it to a shop to get repaired because you bought As Is. I understand the circumstances when you purchase a used vehicle As-Is, but integrity is lost when you as a salesperson logs off and doesnt try to make it right to a customer within the first hours or days. Regardless if the issue cost $30 or $40 a dealership with Morals would love to see every customer happy, not leave them to address an issue that was concealed. I have purchased many used vehicles and if i drive off the lot and the check engine light or anylight turn on immediately and i mentioned it to them they have simply said "Bring it in let us check it out". They will tell you your due date is one day yet when you get your payment stub in the mail it reflects otherwise. Oh yeh, and they will have you believe its a requirement to purchase warranty then when you receive warranty info in mail realize that It was not a requirement, which only caused me to borrow a higher loan amount. I tried to contact them multiple times and only get transferred to a line that only rings. If they had followed through and rectified the issue i recognized After leaving the lot within 24hrs then i might have added a star. Follow my lead people and document everything including calls with these people. Last but not least, I had initially posted a great review however I had posted because I was pretty much begged to early after purchasing vehicle. Apparently if us customers give a good review then we are eligible to win something...i dnt remember what they told me but they are offering prizes for best reviews....so yall might want to thread lightly on believing the awesome reviews.

can't seem to get any answers

My granddaughter and I purchased a used car, Emmett was our salesman, no complaints. My granddaughter T-boned another car, car was totaled. My complaint was why didn't the air bag open? Was told to contact Honda, which I did, told them the whole story, their response, hope your grandson is ok. Really , it was my granddaughter. So today I attempted to cancel the extended coverage, Spoke with Jason. When I arrived there Jason had a emergency and had to leave. I said any finance person could help me. At 2 in the afternoon and there were no finance people working today. How does this dealership operate without much needed people. Still no answers or phone calls to answer my questions. Once this is all settled I will NEVER return to this dealership. Thank goodness I shop and buy cars in Round Rock. One very dissatisfied customer!!!!!

good guys

I purchased a car pre-owned from town north. My salesman, Kyle, could not not have been more friendly and helpful. No pressure and I got a good deal on a low mileage SUV (well below KBB stated). the finance guy, Jason, was also very friendly and accomodating without pressuring me. Overall it was a good experience and I shall look to them first in the future.

Happy Customer!

I had a great car buying experience at Town North Nissan! Jordan Dupree helped me get the car I wanted at the price I wanted!

Stereotypical used car buying experience

My recent experience with Town North closely matches another recent review here, even down to the same salesman (who's name I will leave out)I called to inquire about a truck at Town North since the online info was very limited. Immediately the salesman pressured me to make an appointment. Evidently, if you want to see one of their vehicles, you have to have an appointment. I don't appreciate a high pressure sell, and said I was just calling to get some basic info and to see if they were going to post some pictures online. To his credit, the salesman offered to take a few pictures, and text them to me. I really like the look of the truck, and made plans to go there during my lunch break. My wife met me and we took the truck for a test drive. Overall we liked the truck and wanted to see what kind of deal we could get.I told the salesman that I only had an hour, and that I would need to head back to work after they finished going over our car for a trade in value. He said that if I wasn't able to stay, that they wouldn't be able to work any deals. Seriously, you have all my info, you know what I'm trading in, what truck I'm interested in but you can't do anything without me being there? He said he couldn't 'go to bat' for me if I wasn't willing to stay. I let him know, that I was serious about purchasing this truck, but I still had to get back to work before my lunch break was over and that I could return after work.True to his word, they hadn't done any work on the deal, and we had to start where we left off. When he came back from 'talking to his manager' I was presented with a low ball offer on my trade in and not a penny off the truck. Evidently my car had several issues that they would have to address before they could even put it on the lot for resale. I was prepared for one particular issue with the car, and even had an estimate on the cost to repair it. Seeing that they weren't going to budge on the pricing, I got up to leave. All of sudden, the salesman said that he could go back to his manager and see if we they could work the deal some more. This went back and forth several times with them barely budging on price, and him pressuring me to commit to each new deal. Eventually I left since it was getting late, and the salesman assured me that he'd let me know what they found out the next morning. I never heard from him that entire day. Turned out he had the day off. So I emailed him detailing out what I felt was a fair price for the truck and a trade in value of my car. We had pre-approval from our bank, and I was ready to make a deal if we could just agree on a price.Over the next day, we went back and forth and finally met in the middle of where they had started and where I wanted to be. I called the salesman to confirm the pricing so I could let our bank know. He said that he hadn't actually got his managers approval on the final price and that I'd need to come in again so they'd know I was still serious. I couldn't believe that after all the back and forth, we were still basically in the same position as when I first came in. I told him that I was at home and would need some time to get back to the lot.Before I left the house, the salesman calls me and says the truck sold 5 minutes after we had hung up, and asked if I would be interested in another truck they had on the lot!As you can imagine, I won't be wasting any more time with Town North Nissan.

Great Customer Service, Great People

I can't say enough nice things about Isaac in the service department or the general manager, Greg. I was in a terribly tight spot and they went over and above all expectations to help me resolve my problem. I'm from Illinois and my transmission gave out (under warranty) in Austin, 1,000 miles from home. Nissan couldn't get the replacement part to Austin until a day and a half after I was supposed to leave, and I had to be home on time - I was getting married the day after I was supposed to be home. Isaac and Greg worked with me and found a way to get me home on time and get my now-repaired car back to me in Illinois. Great people who care about their customers!

Great Customer Service, Great People

I can't say enough nice things about Isaac in the service department or the general manager, Greg. I was in a terribly tight spot and they went over and above all expectations to help me resolve my problem. I'm from Illinois and my transmission gave out (under warranty) in Austin, 1,000 miles from home. Nissan couldn't get the replacement part to Austin until a day and a half after I was supposed to leave, and I had to be home on time - I was getting married the day after I was supposed to be home. Isaac and Greg worked with me and found a way to get me home on time and get my now-repaired car back to me in Illinois. Great people who care about their customers!

"Awesome "

I can't say enough about Kevin Ranft except he's "Awesome". He was very compassionate and listened to my needs and wants. He was great at finding the right Rogue for me. A big plus, I felt with Kevin was the way he showed respect to me as woman. A lot of times sales people show very little respect to women. He didn't try to be "pushy". I would recommend Kevin and Town North Nissan anyone looking for a Nissan. Also, kudos to Dominic in the finance department. He did an awesome job and was very funny. So funny you forgot you were there to talk costs. Town North Nissan you "rock".I highly recommend them to anyone!

My new Car

I am very happy with my new Car. I really just came to look. But I drove my new Nissan Rogue home the same evening. A big thank you to Edwin Pineda for helping me make up my mind and get me such a good deal. Thank you.

Fantastic experience

Kevin Ranft and Jeff Lapp were fantastic. I made an inquiry online and Jeff followed up promptly. I purchased a 2016 Versa and Kevin was exceptional. He was thorough and professional... Definitely a positive experience and I would not hesitate to go back. Thanks Kevin and Jeff.

Inconsiderate crooks!!! Run Away! Stay away!!!!

Horrific, Disrespectful and xxxx right Inconsiderate. On Thursday June 16 2016. Had been speaking and texting with a sales man by the name of Lee Jenkins. Agreed on a price and terms on an extra key, ( As the car only had 1 Key) for a used Nissan Altima. Got off work early and text Lee Jenkins that I was ON THE WAY THERE FROM SAN ANTONIO TO AUSTIN TO PURCHASE CAR, that we had previously come to terms with. As I traveled from San Antonio to Austin I text 3 different times( as I was stopped) that I was ON THE WAY. Received same number of text back, acknowledging the fact I was headed there for car. The trip was made even more difficult as I am a disabled US Marine Corps Veteran..... And well, don't need to tell surrounding folks of Austin about the traffic and in 100 degree weather. I walked into Town North Delership in Austin around 5:30 pm and immediately asked for Lee Jenkins. About 2 seconds after meeting with him he stated, That the car had just been sold and pointed at a young lady in a middle office. This is what really bothered me and made me sure not to deal with such people, for some reason Lee Jenkins the salesman informed me The young lady had just walked in to buy it and didn't ask for any discount or sale price.... "She PAID FULL PRICE" he said. So that let me know that Town North Austin sales people would give me a 40yr old man savings but wouldn't pass the same deal on to an Unsuspecting young lady???????Shady!!!!! Basically this young woman over paid 1500-2000 dollars for a used 2013 Nissan Altima. Of Course they tried to get me into something else I wasn't interested in but at this point I just asked to speak to the sales manger( small short petite man) made me wait around 5-10 minutes as he acted like he was on the computer (glass cubicles) at this point he comes out, NO Apologies ask me to come into a private cubicle,( away from other perspective customers.... Of course) About half a sentence from asking what had just happened? Sales Manager cuts me off and states," Look I know all that just happened, so you don't need to go into it". I then stated Well where I'm from when a man gives his word we got a deal, a man is held to that. With a blank uninterested look on his face he just sat there. Wow! Hey, if money is no object and you want an over priced vehicle that you're gonna have to watch and not let out of your sight till the keys are in hand...... Town North Nissan in Austin is your place. I will never buy here or recommend this dealership to anyone! Milt.

Salesman Jordan Dupree is Awesome!

My elderly mom was scared to buy a car. Jordan Dupree was awesome. He was patient and honest. I have lots experience buying cars and this the most honest salesman I have encountered. He delivered every promise. If something wasn't possible he just simply said it. This was the first time a dealer did not try to cram all kinds of extras on us when we were signing the contract. They offered them and we said no and that was the end. Jordan made sure the car would accommodate my disabled mom, even ensuring all her equipment fitted in the car easily. Please ask for him when go buy a car there.

Dishonest, Unprofessional, Avoid at all cost.

Dishonest salesman will tell you anything to get you in the door. Surprised they also were bold enough to yell at customers while I was there and then repeatedly talked over us while we asked about the car and deal. I could immediately see why they are a low rated dealer.Salesman Mike became visibly upset and yelled repeatedly at us. He seemed to get angry easily and couldn't take responsibility for lying about the car price he quoted to us. He said "he has other xxxx to do" and "he didn't know the price" after negotiating with us. it's unfortunate that he couldn't manage himself in a normal interaction. We talked with the Sales manager and offered us half of what CarMax or KBB would give for our car too, saying they only give the lowest trade in value even though our car is pristine. They clearly prey on the uninformed or people in a difficult spot. Be weary because they will not be offering anything remotely fair of a deal. The salesman also seemed to argue over who would take the sale on our car. This was disconcerting as we were right near them. Also the Dealer lied about car availability. They use high pressure tactics saying the car is being shipped to wholesale today if you don't buy now. The car is still available however. In summary, they will lie to get you in the door. Make you sit for long periods, bring very unreasonable offers to the table, and yell and argue in a childish manner if you make any reasonable discussion or counter offers.

Great store and smooth car buying process

This was me and my wife's first time buying a car and Keith Demby showed us the way. It was smooth and we didn't feel rushed at all. They stayed opened late to make sure we were comfortable on the finance part and we greatly appreciate that!

Stand by their product

I purchased a vehicle from Town North that had hidden damage that did not become apparent to me until I got it home. Town North stood by their sale and are paying for the repairs necessary to get it into the condition that they advertised.

the worst experience buying a car

don't go to this place they are going to cheat you. They hide me info related to the carfax, they said the car din't has crashes, damages or minor damages. I'm a foreign person and I didn't know about the carfax and when I went to buy the car to nissan thinking it was going to be a safe deal, but after a week I realize about carfax and started to research and my car has a minor damage. When I was making the deal I asked many times if the car had a crash before or something similar but the seller said it was ok. I trust in nissan and I got a car with minor damage. If I were aware about that minor damage I didn't buy the car. After one week and talking with them, they said that they were going to change the car only if I chose a new car, but at the end they want me to give 5,000 less for the car with the minor damage.

Horrible Customer Service!!

I'll never buy from them ever again and I contacted the better business Bureau for their criminal activity. Just beware. Car is great though.

Sales (New)

My husband went in knowing what we wanted and were greeted right away with excellent customer service! We worked with Jose Cruz and Tony Banta. This dealership did not force us to make any decisions but helped in every way they could to ensure that we were ultimately satisfied in every way. Our family ended up purchasing 3 vehicles from them over a weekend period and we are all glad we did. Town North Nissan will have our continued business!!

Car Buyer

I wish the car buying process was less stressful but Eddie Sifuentes was friendly and helpful.

Simple

Simple! No pressure! Simple simple simple. Salesperson very polite and friendly.

Great, fast service!

Nobody tried to upscale, just gave us what we asked for.

Carlos is the man!!!

Mr. Cano is a knowledgeable salesman that makes the entire buying process an ease. I highly recommend him and his staff!

thanks again Eric wood you're a great man

thanks Eric wood you're a great man i would like to tell you how great full for you're help and you have a good experience and good behavior me and my family praying to good to bless you and you're family i fell sorry because you working with those rude people just keep doing the right and be good with everyone thanks brother god bless u.

Great service

Carlos and Tony were awesome to work with! Thank you for making this as smooth as possible. Will recommend you both to anyone looking for a vehicle!

Went over and beyond expectation!

Treated me well, went over and beyond my expectations to get me in a car that would work for my situation.

Great customer service

I was looking to trade my 2011 Toyota Camry in on a small truck, I started dealing with Ernesto Acosta via email. I explained to him over email that I was in the tough situation of being upside down on my trade, it had fairly high miles for the year of the vehicle and I needed to be at a certain payment with little money down. Asked him to be honest with me, that if he didn't think it could be accomplished I didn't want to waste either of our time. He stated he thought it could, but wouldn't know until he was able to see the trade. I went into the dealership that evening and within an hour after test driving the 2016 Frontier of my choice he and Hardy Woodall had me at the terms I needed. They gave me a fair price for my trade and a fair price on the cost of the Frontier I was purchasing. Everyone that I spoke to at the dealership were very friendly and helpful. I was really impressed with the fact they did not attempt to pressure me into a payment that I couldn't afford, they really cared about where I needed to be at and understood that I couldn't pay more. Excellent experience, I will return to this dealership when it comes time to trade and will recommend them to anyone that I hear is looking to buy a new car!!!

Great customer service!

Extremely helpful and very personal. They are more interested in helping you finding the right vehicle at the right price instead of just making a sale. There was no stress or forced feeling in my purchasing option. I had never owned a Nissan before, but they've won my service over. Kevin Raft was my salesman and I never felt more comfortable at a dealership. He was extremely friendly and made sure I was 100% comfortable before I made my decision to be part of the Nissan family

Great customer care, amazing service!

Extremely helpful and very personal. They are more interested in helping you finding the right vehicle at the right price instead of just making a sale. There was no stress or forced feeling in my purchasing option. I had never owned a Nissan before, but they've won my service over.

Great service from a customer of 15 years

Great customer service and maintenance department her at Town North Nissan

Excellent customer service.

I needed a car in hurry, but i am what is considered a "credit ghost" as i have never financed a car. Therefore i had no experience whatsoever in buying a car at a dealership. Town North Nissan was the 1st dealership i visited. When the deal fell through for the car i chose due to my credit status, i visited many other dealerships in the area to see if i could find the kind of deal that Town North found for me but was almost scared out of buying a car altogether. The salesmen were so pushy and the deals they offered all had 15%-18% interest! I went back to Town North Nissan to see if they had any new inventory in the weeks since i was last there and found a great used car! And they really did some haggling on my behalf to get me an affordable loan that i could work with. My salesman Lee and the finance manager(?) Eric were by far the easiest salesmen i dealt with on this whole journey and they were clearly more concerned with making sure i got what i needed than just making a quick sale. I have already and will in the future recommend anyone i know that needs a car to visit Town North Nissan 1st!! AND to peruse the internet deals and to ask Lee as their salesman.

Service Dept Specifically

Over the years I have purchased several new cars from Town North. I can honestly and happily report my Service experience over those years has repeatedly met or exceeded my high expectations. Friendly, professional and knowledgeable ...many Thanks to Eric, Luis and Nathan.Brad

Nissan sentra 2015

Great Buying Experience as always.Good Car for the price.Great Staff.Great Facility and speedy Process

Top notch quality and customer satisfaction !!

This is my 5th purchase from Town North Nissan. The sales staff alone has kept me a loyal customer and I would not have returned if the vehicles did not meet or exceed my expectations. The parts and service department are extremely helpful and willing to take care of you in any situation. Thanks again for another wonderful experience with Town North.

Worst customer experience ever! They only care about money.

Buyer beware!! They promise you things just to get your money out of your pocket!! I bought a brand new Rogue, love it, it's a great car, but really hated the experience - it was painful and humiliating. 1. The salesman made me feel like I had to buy something(useless packages on this car) which I wouldn't need. After I said no, he made me feel humiliated - I could afford it, but why would I spend money on something I don't need? 2. He promised to offer a full tank of gas, free tint change, and additional oil change services but I didn't see anything. 3. The finance guy in the small room was even worse. After you pick the second option(not the most expensive one) he looks so mad and wants to kick you out of the room! Dude, how bad do you need the money?! If you don't respect your customer, you should get another job. I love Nissan and the variety of models, but I'm sorry Town North Austin really was a bad shopping experience.

Great customer service Jeff Lapp was great

Great customer service experience would recommend Jeff he's great

Great experience

Very happy with my purchase experience with Eddie S. He even went out of his way to take me to drop off my rental car. Thank you town north Nissan Guillermo Trevino

EXCELLENT CAR BUYING EXPERIENCE

On Saturday January 30, my husband and I went to Town North Nissan to see what we could do about me a new car. We met with Kevin Ranft who assisted us. I can not say enough good things about Kevin! My husband is a hard-sale when it comes to people and even my husband commented to me about how awesome Kevin was. This was by far the BEST car purchasing experience I have ever had. So much so that I took my future son in law there on Thursday where Kevin, once again .. did an amazing job... He now has a 2016 truck. I literally cannot say enough good things about this dealership! I would highly recommend to anyone that is in the market for a new car to go to Town North Nissan... they now have my business for LIFE.. NO PRESSURE... HONESTY... GREAT CUSTOMER SERVICE what more can you ask for?

AMAZING CAR BUYING EXPERIENCE

On Saturday January 30, my husband and I went to Town North Nissan to see what we could do about me a new car. We met with Kevin Ranft who assisted us. I can not say enough good things about Kevin! My husband is a hard-sale when it comes to people and even my husband commented to me about how awesome Kevin was. This was by far the BEST car purchasing experience I have ever had. So much so that I took my future son in law there on Thursday where Kevin, once again .. did an amazing job... He now has a 2016 truck. I literally cannot say enough good things about this dealership! I would highly recommend to anyone that is in the market for a new car to go to Town North Nissan... they now have my business for LIFE.. NO PRESSURE... HONESTY... GREAT CUSTOMER SERVICE what more can you ask for?

Outstanding customer service

Hello, I just purchase a truck for my business G&S Pool &Spa from Eddie Sifuentes. Best customer service in town. Will be coming back in the future to purchase any additionaly trucks for my company. Todd Swearingen

costumer

my name is salwan khaleel and i went to buy a car from town north Nissan this was my first time going there ididnt want to buy any think cause i was tired from going around all those dealers to find something that makes me happy but as soon i got inside i found some named Eric wood he shack my hands with a nice smile and great costumer service and told me well come to Nissan family i felt like iam home and talking to my dad cause he was like saying everything in my mind in a few mints i found my self with my new car and finishing everything that person has a great experience and very great man thanks for all the help that you over to me you're company should be proud to have you on there team know me and my family because of have a great car god bless you Eric wood thanks brother .

Hard Sell, No humanity.

Great deal on Altima. Salesman made me feel like I had swallowed hot metal. Even the true statement s sounded shady. As a long time retail employer, I was disappointed. Avoid Carlos Rosas.

Smooth and easy!!

I inquired at 8pm in the evening online about a new Maxima and Carlos promptly responded the very next morning!! I explained to him that we were 25 months into a 36 month lease and he was able to get us out of the lease early (without any penalties)!! We are now the proud owners of a 2016 Platinum edition Maxima!! Smooth and easy process.....thanks, Carlos!!!

Great experience

Came just to look around. Found a car I like and Carlos and Tony helped find a way to get it. Very satisfied with my experience. Highly recommended for a new car purchase.

Terrific customer service!

Had a wonderful buying experience at Town North Nissan. Best prices around and they go above and beyond what it takes to make you happy.

If you need service ask for John Sullivan

Had my 370Z towed in and everything about the experience was great. With no appointment I called the service department before the vehicle arrived and spoke with service advisor John Sullivan and gave him a heads up that my vehicle was in its way on a tow truck and to please be expecting it. John is an easy going easy to talk to kinda guy. If you ever have your vehicle at town north Nissan for service, ask for John. I will be dealing with him from now on if need be. Less than 48 hours later John called and said my car was ready to go, with paperwork printed and ready to go, I was in and out in less than 5 minutes. Thanks again John for taking car of our Z!

Ask for John Sullivan in service

Had my 370Z towed in and everything about the experience was great. With no appointment I called the service department before the vehicle arrived and spoke with service advisor John Sullivan and gave him a heads up that my vehicle was in its way on a tow truck and to please be expecting it. John is an easy going easy to talk to kinda guy. If you ever have your vehicle at town north Nissan for service, ask for John. I will be dealing with him from now on if need be. Less than 48 hours later John called and said my car was ready to go, with paperwork printed and ready to go, I was in and out in less than 5 minutes. Thanks again John for taking car of our Z!

Ripped off!! Bad deals!!

I would never recommend Town North Nissan in Austin, Texas to any family members or friends. I got stuck with a high monthly car payment of about almost $1,000.00 a month, sounds like a mortgage payment. Carlos tried to get me into another vehicle with another high monthly car pament of $1,200.00 and he said; and not a penny more! I left the dealership and never returned. I know this is unbelievable and ridiculous. Carlos needs to get out of the car business , it is certainly not for him. He said i had nissan financing at a low rate and that i was approved which ended up being a lie. Carlos is dishonest and someone who cannot be trusted. Not deserving of a one star, more like Zero. A very dissatisfied former customer!

Love my Rogue!!!

I traded in my old Ford Escape and upgraded into a new 2015 Rogue. My salesperson, Carlos, was great. I got a great deal and didn't have to be there all day. When I went in it was raining so they pulled the car on the showroom and dried it off for me to look at so I didn't get wet!! Now that is great customer service. I am loving my new car- thanks!!

unscheduled service

This dealership KNOWS Customer Service! I took my Nissan here for service because the Dealer that sold it to me didn't seem to have time for customers in need of help! I arrived around noon unannounced and they checked my problem and was able to give me an acceptable time and date to affect the fix!! Issac is a great people person, keep him!!

Horrible dealership

I bought a used car. They told me that the extended warranty would cost me $900 but the finance guy Wahli added $3225 to the total cost. They did not show me the document that had the amount for extended warranty. They said they would mail the documents. I had to go to the dealership 4 times to get the car documents. The manager Scott is a very rude guy. Nobody will answer your calls or will help you after you buy the car. I'll never buy a car from this place again.

The good the bad and the lying dealership stay away

After buying my last Altima from your dealership, there was a problem with the service and parts department so two negative reviews and only one for a service advisor only.Service Advisors (excluding Martin F, I won't mention any names) I had my car serviced for steering wheel fluid hose replacements and the return valve needed a new hose and the advisor stated to me that it would take couple of days to come in. The next Monday 12/30/14 I took the car in to get the return valve replaced the order was taken care of but the part never came that was a problem poor communication with the customer on parts issue and order. Then on 1/19/2015 I stopped by to get the car fixed since it was about 1 month the part was never received and again I called later Saturday 1/31/2015 and the part was available I scheduled an appointment the next Friday 2/6/2015 and found out after 2 hours it was the wrong part REALLY? THE WRONG PART?!?! It personally made me offended in your service team member who did not order the correct part. Martin Flores did an excellent job in getting my car serviced and ensured the correct part was ordered, he communicated with me every step of the way. When the correct part came in he showed me the part and had the technicians install it in no time. Kudos to Martin on a job well done.Parts department The staff member who works in parts was rude and unprofessional when I had to get my Altima car key battery replaced by accusing me of opening up improperly I explained it was fine by the service advisors and former parts employee. He also kept telling me the problem and how much it would cost to replace if it became damage in a rude and unprofessional manner. His attitude was inappropriate. There is no need to accuse the customer if they did not do anything wrong however the explanation can be more in a professional attitude.

Great car buying experience!

As my husband and I walked in to the Town North Nissan dealership last weekend we were greeted by a smiling Jesse Sims and "What can I do for you today?". Jesse was professional and very nice to work with. He answered all our questions about the different Maxima models available and was not at all a pushy salesman. After a test drive we were ready to buy. Past experiences of dickering about the cost of the car were non-existent. It was the first time we had been shown the dealer cost and suggested sales price and asked "What do you want to pay?" We thought a minute, gave a price - done deal! The financing process was quick and easy and we felt we were given enough info about all the different options to make the best decisions for us. Again, no pressure to buy any add-on items. From start (Jesse Sims) to finish with finance, this car buying experience could not have been better.

Very professionsl and customer oriented dealership. Ask for

I drove 3.5 hours to purchase my new Nissan. Kevin Ranft is an outstanding, professional saleman. The dealership staff is friendly, professional, and I would recommend them to anyone!

Strange and unpleasant experience

I went here a couple weeks ago and ended up leaving feeling pretty terrible. The test driving went well and Kevin was helpful even though he was very busy. After that, it ended up feeling like a pushy, deceptive dealership. It started to feel like they were trying to rip me off, offered interest WAY above what I'd been pre-approved for through my bank, and he was pretty condescending once we started talking about financing. He actually wouldn't even tell me what rate he was basing these payments off of when I asked, and told me I didn't make any sense when I said I wanted to know the rate because I was concerned with what I'm paying in total for the car. I never even met with anyone in financing until they called 3 times after I walked out, saying that he never gave Kevin any numbers and didn't know where he was getting the information from. They tried making a deal to get me to buy the car, but didn't come through on it and that really worked out for the best. I went to another Nissan dealership, got a way better price right away, and they gave me an interest rate way below what my bank even offered. And best of all, they were nice about it. There are car dealerships you can go to for an honest, straightforward deal, but it just doesn't seem like this is one of them.

They know how to get money from their old customer

I just moved from Philadelphia to Manor. I got a new license plates 4 days ago. I intended to go to Toyota Maund Charles in order to install the front of license bracket because it was close to my house. However, I changed my mind when my GPS showed me that there was Town North Nissan 2 miles away in the same way. I thought I may get a better service in there because I bought my car from Nissan. Unfortunately, everything didn't like what I thought. When I came there, a staff came out and asked me what I need to do. I told him everything I need. He asked me: "did I buy this car right here." I said "no" (my car is Nissan Altima 2003). Then, he charged me $46 for installing the front of license bracket only. The bill show $40.5 for labor and $5.63 for Misc. Charges. How it is worth for drilling 2 holes in front of my car. Their service is ok but the way they get money from their old customer is ridiculous. I will not buy any car from this seller.In contrast, Toyota Charles Maund serves their customer very good. On the next day, my dad brought his car there (Toyota RAV 4). Their staff served us very fast. The technician installed the front of license bracket immediately and we just needed to wait only 5 minutes. How it worth! One side gave us free and fast service, another charged me $46 and waiting for 25 minutes.

Salesman Jordan Brown

I went in to Town North Nissan with a friend yesterday to buy a new Versa Note. Jordan Brown made the process very smooth and helpful to me. I appreciate his friendly salesman skill. Thank you for making my first new car purchase a good experience for me.

Great Service

I am pleased with my experience at town north I had a salesman names Lee Tinoco and he was very charming and delightful to work with. It has be since 2003 purchasing a car, I was as scared then as I was this time around but Lee made me very a ease.

Very bad salespeople and service center

Never buy a car here. They have a car they want to sell on that day, and talk through you to buy that instead of what you want. I ordered few extra features and the service department has to order it and install it in my new car. It was an horrendous experience to get the appointment and get it installed. Initially the sales person told that he will give me a loaner car. But when the time came, he said he was too busy with the customer. Very bad experience.

stay away, go to a different dealer in austin if you can!

If I could I wouldn't even give the one star. First issue, I bought a vehicle in February and noticed almost immediately that there was something very wrong. The car needed a brand new transmission and also found several other things wrong such as bad shocks and other extremely warn out parts to the my car. I also had taken my car in to get an oil change not even a month after buying it. I was told by the technicians where I got the oil change done that it had looked like the oil hadn't been changed in a very long time. That means that the Nissan dealership lied about the things they had done and checked on the car! And now I took it to the service department for some of the work that still needed to be done from when I first bought it and they removed my registration sticker! They will not replace it basically saying we must have removed it because there is no reason their technicians would have done so. It takes multiple times calling to get any sort of assistance and once you get someone they are completely worthless!

Don't waste your time

I tried to respond to an Auto Trader ad and called for an appointment. I drove 60 miles to the used car department. The Rep that took my call did not come out to introduce himself or even offer a glass of water while I waited. Finally after a 20 minute wait, the car I was looking at came around. Was shifted over to another "pinch hitter" when we started on the drive the low fuel light was on and I made comment. "don't worry about it" We ran out of gas on the Freeway!Finally made it back to the dealership and big "Ben" called my cell. I was in Austin traffic told him I could not talk. He called back and left a message that I was rude and he was trying to make a deal. When I got home I tried to call the original salesman back and they never returned my call with any quote. It was the worst experience I've ever had at a dealership. I will never shop there again.

Worst costumer service

Worst costumer service, was looking for a Nissan Leaf for lease If they are not able to give offer they should be polite with customer Sales Person(carlos) behavior was v v v bad and he was talking rude I am assuming he is thinking customer dont understand English or may be he is looking at the skin but he is the one of the worst Sales person i saw in my life Thanks

Bought a car there 01-10-2015 and it was a good experience

I bought a Nissan Leaf from Town North Nissan in January 2015. Overall it was a very positive experience. Having already taken the Leaf for a test drive at another dealership (Round Rock Nissan) I pretty much knew what I was looking for when I arrived. As soon as I walked into the showroom I saw the car I wanted to buy, black with black interior, pimpin' wheels, and foglights to boot. Konstantin Allen asked me to make an offer and encouraged me to take the car home that evening for an extended test drive. After calling my wife I agreed to take the car home and return the following day to negotiate a deal if the price was right. The next day Konstantin and I quickly agreed on a price. I had done a fair amount of research and have a friend who recently purchased a Leaf so knew what to offer. About 15 minutes later we met with the finance manager Matthew Maurer. My wife and I worked with him to finalize the purchase. He told us about all of the extra maintenance packages offered but didn't give us the hard sell. At one point I asked to speak with my wife alone and he left the office. We ended up getting GAP and the least expensive maintenance agreement which covers maintenance for five years. Both Konstantin and Matthew were great to work with, polite and easy going. They seem to understand that folks won't buy from them if they are too pushy. The whole deal took about 3.5 hours consisting of 2 visits to the dealership.

Worst customer experience ever!!!

One of the sales people, Kyle Forga and the manager was so rude and started cussing me out for not buying their car which was a 2005 blue Mini Cooper. This car was all the way in the back and the battery was dead! Somehow these worthless employees figured out how to jump start the car and when they did, the check engine light was on, no ABS, power steering was out, bad front suspension and the airbag light was on! I told them about these issues and all they said was that they couldn't get any of those fixed!!! They were trying to sell me a car with all those issues, which was so surprising! Kyle acted like he didn't care and I told him I'm not going to buy a car with all those issues and he said fine, comes back outside when I was about to leave and tells me he can get them fixed and sell it to me! I said no thanks man, you treat your customers like you don't care and act ignorant. Then he flips out on me and cussed me out saying and I quote, "You mother ****** I don't give a **** if you buy this car you a** hole! Get the F out of my face! And why the xxxx are you still here?" This shocked me so I asked him if is that is how he talked to every customer. You don't talk to customers like that, so I asked for the manager and he came back up in my face and tried to fight me and I told him to get the f*** out of my face and I went inside and asked for the manager! The manager started laughing and acted like didn't give a xxxx and took his employee's side and says he never talks to people like this and he's been with them for a long time! He pretty much said he didn't care about what I told him and he started to cuss at me! At the end I told them to go F themselves and I will deal with the corporate office. I really wish they all lose their jobs, people like this ruin Nissan's reputation!

Don't purchase a vehicle from this dealer.

DONT BUY A CAR FROM TOWN NORTH NISSAN!!!I recommend that nobody shop at atTown North Nissan but if you do find yourself with no other option my advice is if Eric Wood the floor manager from Town North crawls from his cube toward you, leave. Don't walk, run. Eric will look you in the eye and while shaking your hand lie to your face

Avoid this place

The sales person, Kyle (used cars) was rude. I bought 3 cars on one day, and began to realize this place was a mistake. I felt like I was roped in. I got burned. My GPS/Bluetooth never worked correctly. They disconnected my rear speakers, Headphone jacks didn't work, and more... My dash on my 2009 Honda Pilot is still loose. I live in San Antonio and was tired of dealing with Kyle's rudeness, so nothing is fixed on my car. Definitely did not get the 3 car purchase treatment!

A nightmare of a deal

This dealership is so bad. i recently bought a cerdified pre owned car that have some damage in on the back bumper and dots of chip paint. i was buying my dream car and i had to have it that day. So they said just bring it back and we will fix everything that is wrong with . So i go back but i live inn san antiono and i had to drive 120 miles away.So they said they would painted the bumper and buff out the paint chips.So i had to get a hoetel while i wanted and when they called me they said everything was repair. so i took their word that it was painted. After looking at the bumper when i got home. i could still see the damage on the bumper. They lied to me and said they painted but really they used a fill in paint pen on my bumper like the ones u get at walmart and they also used same paint pen on my chips all over my car. Iam so upset how a dealership could lie about what they . iam bought $27000 and iam not happy .

Play's Games

Looked at new Nissan that was advertised at a very good price. Once we got into negotiations they added inflated costs that they called dealer options. They then added additional costs to the original listed price which made no sense and on top of that, offered me $1700 less than I was able to get from another Nissan dealer, who I bought a car from. Buyer beware.

Worst possible service

I have been there very recently only to witness a horrible customer service. The guy assisting me was extremely rude and wouldn't allow us to talk. He had loads of attitude and temper and his words were never consistent. He asked us to come down to lock in a deal and complete the paperwork but after reaching there, he tells us that the car has already been sold. I mean I kept telling him that I can confirm the deal over the email and alteast put a hold on the car before we reached the dealership. He kept telling us that I should rather come down and when I went there , this is what I had to hear. Also, the way he was looking for other deals seemed disinterested and unwilling to help. A customer needs to know that he is being respected and that never happened here ! I would never ever recommend this place to anybody.

Good service

Excelent costumer service, was looking for a nissan 350z , did everything we can, awesome

I needed to sell my 2009 Honda before moving out of the...

I needed to sell my 2009 Honda before moving out of the state. I went to auto trader to get a quote to sell my used car. As soon as I received an online quote, I was contacted by Adrienne from Nissan. We scheduled an appointment for the next day. She had all the documentation ready and it took 15 minutes to appraise my car. She came back with a number very close to the online quote. I came back the next day to hand-off the car. It took less than 5 minutes for the process since she had already prepared everything necessary. The hand-off was quick and efficient. 2 days later, she gave me the check for my car. This entire process was simple, efficient, and pleasant. I rate Adrienne as one of the best car salesman catering to the customer needs. Customer service goes a long way and it pays rich dividends and I wish the best for Adrienne and her dealership :D

I went to dealership to buy a new car after getting a...

I went to dealership to buy a new car after getting a online quote; I talked to a sales consultant called Kevin Ranft who likes to make silly jokes... I was really considering to close the deal but I mentioned to him that I'd like first to stop by at Round Rock Nissan to get another quote... he suddenly changed his attitude... he said that they were all part of the same parent company and that he wouldn't fight for my business because he would try to offer me another $100 just to sell me a car. Good advice! I decided to not go to Round Rock Nissan; got a online quote from San Marcos Nissan and went the next day to buy the car; got a much better deal and much better service than North Town Nissan!

I bought used Mercedes and had a great experience

I found a 2007 Mercedes Benz on cars.com. It was for sale by Town North Nissan. I sent them and email requesting photos, because the cars.com add did not have any. After viewing the pics, I asked a few questions which Kevin Ranft quickly answered. We worked out a deal over emails, including a trade in. I was nervous about driving 579 miles to buy a car I had only seen in photos, and trade in a car. I expected a runaround and a fight. I got there and was greeted by Kevin. We immediately looked at and drove the car. It was better than described. We got through the paperwork in a reasonable amount of time. and I was on my way in under an hour and a half. Most of that time was me getting a new insurance card faxed over. They did not hard sell anything. They did not push anything. They do have a few fees, but those were itemized within the previously agreed upon price. So out the door my price was what we had agreed upon in the first emails. This is how all deals should be done, but just aren't. This purchase was a pleasure, and Town North Nissan was a big part of the reason for that. By the way, I did put down a $500 deposit to hold the car a few days until I could get from Missouri to Austin TX. When I got there they immediately gave me a receipt for the $500 charged to my card. These guys are first class, and honest. I would buy from them again. I typically refrain from giving 100% positive reviews, but this deal really did go better than expected.

Fun Buying Expericence

Stopped buy to walk the lot and was not goint to buy but I got a great certified used Nissan frontier without the usual hard sell stuff i was expecting. Overall it was a great experience and would highly recomend them.

UPDATE: Since last time I reviewed this dealership Blake,...

UPDATE: Since last time I reviewed this dealership Blake, the salesman, evidently learned how to read--at least this website. He called me with an 'apology' for not calling me (that's right, he NEVER did call me back, but hey, it's only been over a month). So I called him--as a courtesy, since he asked me, and he sounded sincere. And? You got it. He never returned my call. And of course he won't, because he probably thinks that websites like these are jokes. This goes beyond a lack of courtesy and into the realm of juvenile stupidity. Town Nissan hires clowns like this? Please, people...do yourself a favor and DON'T buy your car from these yokels.

Lost my key so went here to get a new key for my car......

Lost my key so went here to get a new key for my car... which doesn't work and end up locking up. Towed the car to the dealership and they had it "diagnosed." They said that its around $800 for a new key ignition because its broken. I ended just paying for the key and the diagnostic around $350. I went to a different locksmith to get a new key done and they told me the one the dealer had cut was WRONG. Went back to the dealer with my receipt from the locksmith to tell them its their mistake so I can get my money back... they accused us of jamming the ignition with a screwdriver and that we brought a new ignition and replaced it. DO NOT GO HERE!! TALK TO THE MANAGER AND HE WAS NOT KIND AND HELPFUL AT ALL. They charged us for THEIR mistake and accused us of tempering with the key ignition. They were rude and disrespectful...save your money and go somewhere else.

I first went to Town North for help. I was upside down on...

I first went to Town North for help. I was upside down on a car loan that I needed to trade in, and no one would help me. Town North did--at first. I worked with Blake and Carlos the financial guy, who got me out of the more expensive loan into a slightly less expensive one, with the invitation from Carlos to "Come back and see me at Christmas!" This was April, I think, two years ago. That Christmas I was busy having emergency surgery therefore did not make it in until March of 2012. This time I worked With Keven Ranft, a fine person and decent human being. Carlos decided I needed to be in lease instead (I'm still not sure why), but the whole idea behind my working with these folks was to try to get my rotten credit rating helped by a good record with Nissan....which I did, by making every payment on time. I went back, again at Carlos' invitation "Come and see me again at Christmas!" and this time I made it in December, on the 21st. Blake was there. He spoke with Carlos, had me fill out yet another application, then told me not to hang around as they were busy (there was no one there buying a car except one other person), the banks were hard to get a hold of, etc. So I went home with Blake assuring me he would call me. He did not. I returned that day around 5 pm and was told again by Blake that he wouldn't know anything "At least until Monday" so I should wait for his call. Which never came. And still has not. Though I have called and emailed, I have heard nothing from these people. They seem to send a clear message that they don't really care, which is disappointing, as they really did seem interested in helping me. I guess they're really like everyone else in the car business. Interested in helping themselves, and YOU when it's expedient. The rest of the time they could care less. I wouldn't send anyone there on a bet.

Had a very bad experiance with this dealer

A salesman said he would sell me a car then because I had asked for a receipt for a 200 dollar deposit he flipped out and said we dont do that here and if you dont trust me than I can take my business elsewere,who wants to buy a car from a dealership that stands behind that kind of a salesman,i cant beleive they way they treat their customers would never reccomend this Nissan dealer

Opening misleading salespeople. Had me come in to test...

Opening misleading salespeople. Had me come in to test drive a vehicle that they had actually sold days earlier. Promised every day over a full week to "get a car from somewhere else" by the next day, only to have one problem or another suddenly come up. Completely reactive -- never bothered to call. I only got the excuse of the day by calling them. One problem after another. Finally said a car was coming, but raised the price $500 over what we had agreed upon.If you deal with these guys, make sure to get everything in writing, and then still expect to pay more when you get there. Much better options within a short drive from Austin. If you like the price they quote you on a vehicle, just turn around and send it to the other dealerships within an hour of Austin. They'll match, and you can skip the hassle from Town North.

Bought my first super car 2013 Nissan GTR. By far the...

Bought my first super car 2013 Nissan GTR. By far the best car buying experience ever!The New Management at this dealership really cares about how I was treated. The transaction was handled with integrity and I never felt pressured. The car is fabulous. Kudos to all the people at Town North Nissan, I will never buy a car anywhere else. Service Matters!

I search 7 local (100 miles)dealerships for a 370z with...

I search 7 local (100 miles)dealerships for a 370z with the options and colors I wanted for a $45,000 car. Either they didn't have one or they don't get that many that they would consider giving $1,000 off msrp cuz somebody would pay with the supply and demand factor. So online I go and find Kevin Ranft with Town North in Austin. So even spending $400 to fly and drive 600 miles back, I saved $3000. Two days of my time are worth $3,000. Especially if one and a half are spent driving a brand new car. Kevin did exactly what he said, picked me up, bought my lunch, showedme everything about the car and Kevin caugth the two little chips on the front bumper.He knew, I didn't, that it was going to be over $500 to fix, but he stepped up, told me first thing, got the dealership to write a check for my local shop to fix sincethey could not fix that day and the local nissan dealer didn't have a body shop. Theyknew I would never step in their dealership again, or until I am ready for anothernew car, but they made it right. THANK YOU.

Best experience!

This was the best experience my family experienced while purchasing a new vehicle. The staff was outstanding! I am looking forward to doing business with Town North Nissan in the future. Thank you! My wife loves her new altima!

SPEEDY SERVICE DEPARTMENT!

I not aware of anything Town North Nissan could have done to improve my overall experience. I was able to make the appointment quickly on-line. I brought the car in at the appointed time and was waited on quickly. It was ready on schedule and I was able to check out quickly.

We went in looking at the Mustang that we saw on there...

We went in looking at the Mustang that we saw on there site. We test drove it and went to sit down see about a price to see if we can afford the monthly payments. I told him that we could not do anything today. There would be a trade in so we got them to look at the trade in to see what they would give us. We had all the information and me and my son got into his car and the driver side interior handle was ripped off. I went back in and asked I need to talk to someone about the handle they went and got the manager.I talked to the manager told him what happened. The handle was loose on the door but he totally ripped it off the door it was the same manager that I was talking to that looked at the car.I told him now my son would not be able to get out of the car where before he was able to. This is what he said well was already loose and we can not do anything about it there is my boss and walked away from me. He could care less if for safety reasons to get out his car.We drove 2hrs. to look at this car and test drive it and this is how you are treated RUDE,UNFRIENDLY and VERY DISRESPECTFUL. I will NEVER BUY A VECHILE FROM THEM or recommend anybody else to buy from them.

Job well done!

Everyone was polite and courteous! The car was examined, diagnosed, I was called, their findings were explained and the issues were fixed to my satisfaction. It was a pleasure.

first answered the phone and said he was to busy, then...

first answered the phone and said he was to busy, then instead of actually trying to sell the car he said thanks for your time and have a good day. i am going to buy a car somewhere else and avoid these people like the plague

Bought a used Armada that needed three repairs, and the...

Bought a used Armada that needed three repairs, and the dealer committed to make the repairs. When we brought the car in for the repairs, they only completed one of the three, and would not complete the other two repairs. They said that the salesman who sold us the car was no longer employed at that dealer, and they would only make the one repair.Also, they took 3 weeks to send the pay-off to our bank for the our trade-in, so we had to pay a late fee to our bank, and were at risk of having a negative credit report posted from our bank -- just because this dealer took so long to pay off the trade-in.Be very careful if you do business with these people.

Good People

Great Experience! Truly professional at handle our new car purchase. Best Car purchase experience of our lives.. Everyone really cared about how we were treated we got a great deal on the our new 370Z!

Best experience!!!

Best experience I have ever had buying a car. I am 63 years old so have purchased a few in my life time. Praise God for a business like yours.

Extremely disappointed

This has to be the WORST dealership I have ever been to, and that's really saying something. The sales associates who worked there were EXTREMELY RUDE and didn't even seem like they cared at all. He kept stressing how he's the "only five star Nissan dealership in the area" and blah blah blah. His ego was way too big for the kind of customer service they displayed. Do not go to this dealership, it is a complete waste of time.

Fantastic!

Every person we came in contact with at every level was FANTASTIC!! My Husband was so impressed, he took everybody that worked with us to lunch. Truly a unique experience to have sincere, caring people when buying a car. This makes us consider any/all Nissan cars first before we look at any other br

Very Disappointed

This dealership is nothing but jumping through hoops to try to rip off potential customers. Pricing for trade in value was especially frustrating as we drove over an hour out of our way to have an "appraisal" which was computer generated with info that was given prior to going to the dealership.

Went here after a really bad experience at another Nissan...

Went here after a really bad experience at another Nissan dealership. Lies about price on internet & chat. 103 of the vehicle we were looking at used and in stock and they still wouldn't budge on price AND were going to stick us with an awful interest rate to boot. We gave ourselves a couple of days to look at other dealers and decided to give Town North Nissan a shot. Got a fantastic price, fantastic interest rate, fantastic salesman, better everything at Town North Nissan. Ask for Ray Lewis & save yourself some money and a headache!!!!

Let me start by saying I hate buying cars. It is not fun...

Let me start by saying I hate buying cars. It is not fun and typically takes forever. My husband and I was searching for an Altima online and sent in an inquiry to the 3 dealerships in town and Ray is the only person that called us right after we sent in the inquiry. He walked me through the internet buying process on the phone and made me feel comfortable. I didn't get any calls from the other dealerships but received e-mails from them. Needless to say, we met with Ray that Saturday. He was a joy to work with from the first moment we met. He told us everything he was going to before he did it. He didn't just disappear for 30 minutes at a time, leaving us wondering where he was or what he was doing. From the time we got there to the time we left, we were only there for 2 1/2 hrs. The only reason we were there that long was because the gentlemen in finance were very busy. Once we got in there, Matt was also a pleasant suprise. He talked to us like we mattered to him and we weren't just another bozo buying a car. We didn't realize until we were talking to Matt that Ray was the manager over the internet department. He never said anything and just moved through the process like any other sales person does. We could have just got lucky by working with a manager. Hopefully, all his sales people are that nice. We will definitely be back to trade in my husbands car sometime next year.

Lets start off by saying my husband (currently serving in...

Lets start off by saying my husband (currently serving in Mosul Iraq, USA) and myself (also in the USA at Fort Hood) were estatic about buying our first Nissan!! We were taking our time in looking for the perfect SUV to travel in, pull our fishing boat, and comfort for my disease (Rheum. Arthritis). WE finally found it! I was the Nissan Armada!! Just beautiful! Well we couldnt find a 2008 Armada that we want, so we decided to wait for the dealer to make the order for the perfect vehicle we want to suite all of our needs! Well the vehicle took three months to finally get here, after hearing late march, then late may then the third week of July, from the dealer Montey they kept changing the date, the truck came early! It arrived this past saturday, 27 June. After calling the dealer and wanting an update on the vehicle and several times he would not return my call so I had to call him again. He called me Sat. afternoon to congrat. me on the vehicle arriving! I got in contact with my husband that is communicating with me thru phone/email. He was excited because when he comes home on RR he had a new truck to drive! Montey kept pushing the issue on coming in on Monday, I told him no mondays are busy days at my work, but he insisted so I had to wheel and deal with my bosses to miss a half a day. Did I mentin the drive is an hour a 15mins? So Montey ensured me the truck will be ready to go and Ill be on my merry little way! So I brought my mom down there and we showed up at 1:30pm, first we had to wait around for Montey to make his way to us to great us, which took about 20mins, he made it quick and pretended to get everything started with the paperwork. After several minutes went by Clayton came out and asked if we talked to Montey? Well this was a tag team bit, because neither one of them were talking to each other or they were trying to stahl me more. They brought us keys to the truck parked out side, (my soon to be new truck)!! So my mom and I went out to the truck to check it out, absolutely BEAUTIFUL! GORGEOUS! COMFORTABLE! and mind you I havent even drove the truck yet....nor did I want to because I was going off of the name "Nissan", I know you guys make good vehicles and I trusted you for a good deal and outstanding customer service. 1st lets say the truck was not wiped down from the travel, 2nd there were two water streak marks on the back window 3rd the AC was NOT working. Sorry but at 100 degree weather, the first 100 point check I would do is check the dag on AC!! Well Montey was not listening to us when we said, hey its hot in this truck, oh no, so we got out of the truck he said he would have them wipe it down again, and check the AC. Then made a few comments on how lucky I was to get the truck because if it was off of highest bidder I wouldnt have gotten it, and how he had "so many people lined up" to get this vehicle but he pushed us right to the front so he was doing us a favor in giving us the truck. Now keep in mind yes they were offering us a Damm good deal on the truck (well I thought so) but did I mention it took them 2 hours to even offer a drink to us while we were waiting on them with being behind with customers? I had to ask for water... the receptionist over heard me talking about water, but ignored us because she wasnt making a commission. So now we are on round two, the mechanic brings the truck around again, and mom goes out to look at the truck again, nothing was cleaned and once again the AC still isnt working...Clayton joins us out in the truck to get a couple of initials and he notices the AC isnt working so he says he is going to get it working for us and takes it to the mechanics again...at this time we are on four hours of being there...There is a gentleman sitting by us that is as frustrated as we were because he has been sitting there forever waiting on service! At this point I am angry, I speak to Clayton and tell him how disappointed I was in the customer service was and for a 2010 vehicle not to work! I explained to him that Montey scheduled me an appointment for 1:00 and here it is 4:30pm and still NO Paperwork! Did I mention I came down with my trade in that was cleaned out, my clean slate title, My loan check from my bank, the two set of the GMC 2008 Acadia, and a credit card to pay my taxes. I had this deal planned out for THREE MONTHS! This was a golden sale! As I was done with telling Clayton how I felt, he could understand the frustration, but knew if I left "I would be back" to get the vehicle. At this point my diabetic mother needed to eat, so we were going down the street to eat. Montey caught us on our way out the door and ask why were leaving, I then proceeded on to tell him what I thought about his customer service and organization of time and paperwork! Lets say I was madder then a hooker that was paid for doing services! He proceeded to comment on every one had appointments and everyone was late, why should I get any different treatment than the rest of them. They were backed up and there was no reason help me any sooner then he could. Then he made a few more comments on I am lucky to get this truck! So I told them we are going to eat and call me when it was ready, and I was going to think about this transaction I was about to make. This was a big investment for me and my husband to make, this was a big deal for us. We didnt want to get something half as and fail us later. This was a life transion, I mean most folks now a days dont have 50,000 to throw out the window. I tried to make this easy on them, my husband and myself! I dont believe in wasting time, like me typing this long email to you. But I feel this should be handled and I hope no one else has to go thru this emotional rollercoaster ride and rudeness! Well Clayton called me about an hour later (about 5:45pm) at this point I have talked myself out of my dream SUV and Im just pissed off for the whole 2 hour trip home (oh did I mentioned I tried to get there early so I could avoid Austin TX rush hour traffic?). So 3 1/2 hours total of driving there and back, rudeness, no hospitality, no customer service, no time management/organization and a uncomfortable and cold atmosphere waiting area, 4 hours of just sitting there hoping to take the truck home with a working AC. I get a call from Clayton an hour later and I told him right off the back, Im on my way home, he was in disbelief and asked "so you dont want the truck?" I said no give it to the several folks you got in line waiting. Once we get home, I have a message from Montey apologizing for the wait, but then he tapped danced around the reason, then he offered me an OIL change and DETAIL! What the hell......waste my time for 7 hours of the day, Im in my army uniform with every thing ready to purchase a Armada, I had to take off a half of day of work which by the way Mondays are the worst days to miss! But Montey insisted....and your going to offer a OIL CHANGE. Needless to say this was the WORST experience ever...but.... they were offering me a Great deal for the Armada and they were soooooooooo friendly on the phone with me before the incident, but when they knew I wanted the truck and drove an hour and half a way I wasnt going to leave I was going to wait for the truck. Well I didnt, and boy I have a different feeling on Nissan but I doooo love the Armada 2010, so Im torn but I'd rather pay another 5,000 for a Toyota and good customer service. Thanks for your time, and sorry it was so long but trust you me the word spreads in Killeen TX, US army and family. Oh did I mention my husband called with disappointment because now we dont have a truck and his was had to go thru the stress of the dealership and rudeness. He wasted a call from Iraq....

This place is absolutely HORRIBLE. First off, their...

This place is absolutely HORRIBLE. First off, their selection is really limited. They happen to have in their stock an Xterra that I fell in love with from the internet promo I read. As a first time buyer in their early-twenties, I realized that I would have a difficult time getting approved for an auto loan on my own. After getting a co-signer, they all assured me that I would be driving off in my car that same day. 4 days later, no car, and I am utterly disappointed and frustrated with them. I called over and over and over again, just to get all of their answering machines to which they did NOT respond. When I did get ahold of them, I found out that they sold my xterra already, and they wanted to get me into a pathfinder. I HATE PATHFINDERS, and I had no intention of getting one. NEVER EVER EVER buy a car from this place, the service is horrible, from all of the salesmen, especially Inno and Boon. Those men need to leave the car business and open up their own knife-selling shop or something.