Tony Volkswagen

Awesome service

Everyone here at this dealership were friendly and very helpful! They were able to work with what we were asking ...great service all around! Happy customer

New Beginings

I was upfront with the dealership about my Bad Credit. And I also let them know the type of Vehicle I was looking for. My Salesman was Dennis Paulino and he said I found the Vehicle that fits your needs. He took me out to do the Test Drive and then we worked the numbers. I was SURPRISED when he said I could take the vehicle home tonight. I also got a Good intrest rate considering my Bad Credit. And that's Thanks to my Awesome Finance Manager Paul. I wanna Thank Tony Volkswagen for my New Beginnings that will allow me to Re-Build my Credit!!! Awesome Service and I am A Very Satisfied Customer. My Family and I Love our2014 Grand CaravanThanks Again Dennis and Paul.

TOP NOTCH, LIKE NO OTHER

If I could give Dennis a million stars I would. He truly deserves every star because he's one in a million. My review is truthful and I didn't even walk out with a car. Recently, my tribe (3 kids) and I went to look for a "family car" and I'm so glad that we had Dennis guiding us every step of the way. Before even meeting Dennis, I talked to him on the phone and told him my situation. I explained that I was not doing well (credit wise) and that if he thinks that I don't have a chance to just let me know, as I don't want to waste his time. He said, no come in and we will see what we can do. Dennis already knew that I could be a potential waste of time, but he still took the time to get to know us. He never tried to pass us off to someone else or leave us in the lot because we weren't the Class A buyer. Tony group truly has a gem and it will be people like Dennis, who will keep them in business. He doesn't treat you like a customer, he treats you like family. He is the true meaning of ALOHA. When my situation gets better or like I told him, when I win a million dollars, I will go see him. I won't even negotiate on a price because I hope he gets every commission penny he can because he deserves it. So if you want a personalized, honest, and over the top car buying experience, go see Dennis. I promise you, he is the BEST!!!

Worth it

From the time I got there to the time I left Chris, Dennis, and Paul were great. All three of them got me the best deal possible and I'd like to thank them for helping me out. Even if my credit isn't that great they still managed to get the best deal for me. I would definitely recommend this dealership. They take care of its customers.

AMAZING FIRST TIME EXPERIENCE

After talking about getting a car for so long, knowing our credit wasn't all that great and our financial status...we walked in as first time buyers just to "see" what our options were and we left with a 2015 Jeep Compass!! Dennis Paulino helped us find a great family size car that would not only be perfect for our family of 4 but also a reasonable price where the monthly payments stayed within our budget. He didn't push us into buying the very first car we looked at..in fact he made us take our time, helped us explore a little, and made sure that the car we chose and took out for a test drive was a car we could actually see ourselves owning and loving. He was extremely patient with us and went out of his way to help us get the best deal we could- and we did!! Mr. Paul Lancaster was our finance guy - he tied all our paper work together and amazingly got us approved with lower monthly payments and even included very important coverage on our car! The process was kind of long but let us tell you....it was worth every hour!!! (lol). We highly recommend coming here and seeing Dennis and Paul Lancaster for first time buyers with low credit and on a budget!!!!

First time buyer. Accomodating and reliable dealers

First time buyer with low credit and the dealers were able to approve me for a great Honda Civic LX and I gave my monthly budget and they were able to get it way lower. Paul Lancaster went through the paper documents thoroughly and worked hard to get me approved for a lower interest rate. Kevin Punzalan was very accommodating and referred me to reasonable cars for my budget and talked me through the specs of each car that I test drove.

new ar

Very helpful dealership. Worked with me to help me get the best deal. Really great people. Would definitely recommend to friends and new car buyers.

Excellent

The salesmen there are really helpful. They don't urge u to buy something immediately when they see u drive in. They really car about what kind of vehicle you want to leave and in give their own opinions about what they think u should do or what your best option is. Plus they literally get u the best rate they could with your credit score you have. I highly recommend coming here.

Best deals

I originally came to do a test drive, and I was sold on the car from the moment I drove it. Denis and Paul were helpful from the first moment I walked in the door. Being that I am so young with no credit history they were searching hard for the best deal and even when they found a lender willing to give the loan they still searched and got me an even better lender who gave me a interest rate of 5.99% (which is unheard of with first time buyers) they worked to give me the best deal possible and helped me to leave that day with the car I wanted.

The best customer service ever

The salesman Dennis Paulino was not only kind but put no pressure on the sale. He was also more concerned that I was happy then he was about making the sale. I had a great deal and everything upfront and straight. This is how car buying should be. He did everything possible to make this a great experience. I could not recommend this place/person more if I could. Thanks Dennis!

Excellent service Inferior Quality Jetta 2012

I have taken my car in for various problem. I know the dealer has nothing to do with the quality of the car. I have received excellent,courteous and prompt service but the car is a big disappointment.

Friendly service

No problem at all with the dealership. I found the car I wanted on the Tony Volkswagen website, came in, test drove the car, did the paperwork, and drove it home that day (even though they had to expedite the process of getting the car ready for purchase).Dennis was great to work with. Very friendly and not pushy at all. Easy to talk to and continues to be very helpful even after all of my follow up phone calls with questions. Feels like we made a new friend in the auto business.Paul was a great at working his magic to get us the best deal. He was willing to answer all of our questions and even re-check with the bank about their interest rates for me.

Great customer service

I had a great experience along with great customer service! knowledgeable employees, they also go the extra mile to take care of customers making sure needs are met! Well done!!

Awesome!!!

Joe is a pleasure to deal with. From the first interaction on the phone and through the whole buying process was simply awesome! Also takes care of any issues ASAP and always on top things!! Highly recommend!!! I will definitely do business with Joe and Tony VW again!

Five Star Experience.

It was my first time purchasing a CPO car from a dealership and I was really anxious about how my experience gonna go but Joe and Paul made everything perfect. Paul did great things on the financing part, offering essentials but getting me the lowest rate possible, Joe did really great too by making sure that the car cosmetically, mechanically, and electronically good to go. Tony VW will do things that would really make their customers feel that they're getting the service that they deserve. Thank you!

Fantastic Service

What can I say except thank you! After what can only be described as an atrocious experience with Honolulu VW, I was referred to Tony VW from Volkswagen Consumer Affairs. Gary Hu and Guy Miyasaki took fantastic care of me and took me in with no appointment. Having the ability to drop my vehicle off at the dealer the night before was awesome (got to avoid the Hawaii traffic!). Guy made sure to call me every step of the way, clarifying my concerns before beginning the work, updating me as the repairs progressed and finally calling me when it was complete. He made it a point to go over everything that was done and made sure to answer all my questions and set up my next appointment. Kanani, the cashier, was awesome and has a fantastic personality! Very warm and welcoming, just a great person, and Ben the porter had my car ready to go when I was done checking out with a big smile on his face. The repair process was seamless and pain free, and to top it off after sharing my terrible experience at Honolulu VW with Guy and Gary, they took it upon themselves to clean and detail my car! This is a dealer that went out of their way to remedy a situation that didn't directly involve them (in fact, it involved their competitor!), just because they hold a high standard for the VW brand and wan't everyone to love their VW. I can't say enough about how well I was treated, and I recommend them to anybody looking for fair priced, thorough and quality repairs. THANK YOU SO MUCH!

Awesome Experience

Joseph was our sales man, and let me begin with saying he was awesome! My husband and I told him which car I wanted (2016 Golf R). I already knew how hard it was to find this car, and honestly he made everything smooth, fast, and even fun. Joseph was really friendly and knew a lot of information on the car ( I even researched so I knew what he was talking about). I cannot say anything bad about him. He didn't rush my husband and I (even though we were there until closing), we didn't feel any pressure. It was an overall GREAT experience!!!

Best Dealership Experience!

I purchased my 2016 Golf Sportwagen SEL in October 2015. Jon Nishimura was my salesperson. Jon made the whole car buying experience very smooth. Although this was my first time at Tony Volkswagen, Jon and the rest of the crew made it feel like I've been doing business there for years. Jon was very knowledgeable and knew the Volkswagen product very well! He made sure I got the price I wanted and very little negotiating was needed. John Kawamura was the finance manager. He also was very efficient and made things hassle free. Total time at the dealer ship was about 3.5 hours start to finish and I was out in my new car! That was the quickest and most hassle free buying experiences at a car dealership I have ever experienced! At the time of purchase I purchased the Pro Pack paint and interior sealant. About a week later I got a call from Aaron Chan in service calling to schedule an appointment to have the Pro Pack applied to my vehicle. Aaron was very respectful and made sure I got the most convenient time to fit my schedule. For me, that time was on a Saturday and it was no problem making the appointment. Upon dropping off my car for my appointment, I was greeted by a couple of very friendly service agents. Aaron had all of the paper work ready to go and no time was wasted. Since I couldn't wait there for the vehicle, Aaron put me in a loaner until my vehicle was finished. When my vehicle was finished, Aaron gave me a courtesy call to let me know I could pick up at my earliest convenience. Not many service centers at dealerships have such great service as Tony Volkswagen!I also had a chance to speak with both Andrew Lee (General Sales Manager) and Gary Hu (Service Manager). They were both very sincere, friendly, and seem to put customer service at the top of the list! Tony Volkswagen has a great "family atmosphere", which make the whole car buying experience even more enjoyable! I would highly recommend Tony Volkswagen and the entire team as a great dealership!

Jetta..expect problems. Service department terrible communi

I have a 2012 vw jetta..purchased brand new in July 2012. Already had to replace ac $1600 headlights and battery. It's currently at vw to have coil pack and plugs replaced for $636. They say no guarantee this is the problem, but from past they have replaced and owners never had another issue. Communication with Tony VW, was horrible. One associate said one part was installed and they are waiting on the other, nobody ever mentioned they ordered parts then when I voiced my concern, they back peddled and said they never told me that...I guess I just made that up. Terrible

Awesome service with a smile at the Autoplex VW

A friend told me she services her Lexus in waipio at the Tony Group Autoplex VW store so I wouldn't need to drive all the way to town. Thursday I gave it a try and my service agent Damon was outstanding. Fast and friendly service with a smile and costs less for me too. I am so pleased that I'll take my Camry there too!!!!

My Heart Felt Gratitude

Sandra Motonaga98-1810 #E Kaahumanu StreetPearl City, Hawaii 96782January 22, 2016To: Gary Hu, Service Managerand The Tony Volkswagen TeamIt okay mama, Mr. Gary will help make car better..these were the exact words from my son, Gabriel. He was responding to my exacerbation, as we prepared to drive this morning to his program at Easter Seals. I was reacting to seeing an indicator warning light come on, as I turned on my car engine.My sons message to me reminded me to humble myself and not get upset at my situation with my car. We returned to our house and I called the excellent customer service team and Jessica informed me that she could accommodate me right away. She provided me with an appointment time and also informed me, she would be able to accommodate me even if I arrived ahead of my scheduled appointment time. Upon my arrival, I was taken care of with two kind gentlemen that helped me park my car and once inside, Guy greeted me and did everything he could to assist me with my concerns regarding the anticipated cost of repairing my car.Once I was able to get my day settled, I also called Gary to let him know of my situation. I have learned in life the answer will always be no, unless you take a chance and ask for help. As with Jessica, the two valet gentlemen, Guy, Gary and the many unseen faces behind the scenes, I received my answer to my question for assistance with the anticipated cost of my repair.I do not expect favors, yet I will always ask for help and if it is not possible, I humbly understand and I am just as grateful for the outstanding service, respect and treatment I receive. The quality of service extends beyond just making a positive impression on me. It has ripple effects which make a positive impact on everything in my life. I also am pretty sure my care was washed and immaculately cared for! I also did not expect a Times gift certificate for a turkey or ham!My son Gabriel is 21 years old, a young man, with multiple medical diagnoses, developmentally disabled and functioning between a six year old and eight year old level. In his early years, he was nonverbal and occasionally would communicate with sign language, when he wanted to express his emotions. So to be able to have him verbally communicate and share such a powerful message with me is always a miracle! He recalls experiences that have made a remarkable difference in our lives. Today, my son recalled Mr. Gary and the Tony Volkswagen Team. (We have not been to Tony Volkswagen since last February 2015, almost a year ago.) I realize I have shared a letter of gratitude in the past; however, it just does not suffice to truly express how grateful I am for the above and beyond service I always receive from Mr. Gary (as Gabriel fondly called him by this name) and the entire Tony Volkswagen Team! You see.raising a son with multiple special needs is not an easy task.yet I would not trade my God given role for anything. I have been on an incredible journey raising Gabriel, yet he is my awesome tour guide.I have a dream and a goal for my son, Gabriel. I want him to find a place to be able to have a job someday and be able to exemplify the outstanding example of service, respect and compassion as set by the entire Tony Volkswagen Team.With Warmest Aloha and Mahalo,Sincerely,Sandra Motonaga

Helpful and efficient

My experience was very positive, and I have been very happy with my car purchase. I came in with a plan of test driving two used vehicles, and Dennis had them ready for me. He was friendly, not at all pushy, and had very practical suggestions about what to look for when testing the cars. I ended up test driving a third, the car I'd eventually buy, and he was very efficient while making sure I'd be happy with that choice. He also kept in contact with me to make sure the car was working out and helped me to make sure all of my paperwork and service needs were taken care of.

Tony VW Service Exceeded Expectations!

I want to thank Damon D. (Service Advisor) for his excellent service on December 28, 2015. I had previously used another dealership/repair shop and was less than satisfied with the service there and decided to try the service department at Tony VW for a fairly large service even though the dealership is a fair bit farther for me (another 15 - 20 minutes of driving). Damon set my expectations as to the time and cost of the service and was communicative throughout the service. The waiting area was clean and Damon let me know once my vehicle service was done. The total service charge was not greater than Damon's original estimate and I was even offered a car wash afterward as well!Every aspect of my service appointment at Tony VW was better than expected and I look forward to using Tony VW going forward.Sean B.

Excellent Service

I needed to come in for my 40000 mile maintenence on my Volkswagen Jetta TDI so I called up Tony Volkswagen. I schedule my appointment and unfortunately my bank account decided to act up and I didn't have the funds for that day. Aaron Chanwas very understanding and bent over backwards to ensure that I would be rescheduled for a time that I wanted. He was on point calling me to remind me of my appointment and then called me a couple minutes before my cat was done. It's employees like him, who truly care about people, that are going to take volkswagen to the top in customer service. So far this has been the best experience with a dealership I've ever had. Hats off to Aaron and the rest of the Volkswagen Team.

Always Satisfied

From my initial phone call to make an appointment Gary Hu understood I had a limited time frame And he was able to accommodate me. Then upon arrival Aaron Chan made sure all my needs were taken care of in a timely manner and kept me informed. Everyone there at Tony Volkswagen is friendly, efficient and professional! I've tried another dealer which was more convenient however I came back to Tony where I felt more confident and satisfied. Aloha and Mahalo for an excellent experience. Donna

Exceptional Service

We just purchased a home on Oahu and needed a reliable used SUV to drive. Began our search online, but ended up stopping by Tony Volkswagen in Waipahu after finding a couple of vehicles to test drive. I was greeted warmly by VW veteran Sales Consultant Jon Nishimura who is both knowledgeable and genuinely nice. He offered to let me test drive a vehicle without any pressure to buy unless it was the "right" vehicle for our family. How refreshing! One week later I returned to test drive another vehicle. Jon was leaving for the day, but offered to have his mentee, Dennis Paulino, assist me. The vehicle I'd seen online wasn't going to fit our needs, so I chose instead to test drive a 2008 Honda CR-V. Never have I driven or owned a Honda. Loved it! Dennis and I negotiated the deal and agreed I would pick up the vehicle the next day from Jon. Jon greeted us and offered to see if we could return our rental car to the Enterprise located within Tony Group Autoplex. They did and I now am one happy Honda owner!!!A few days later, I had a problem with my vehicle and called Jon. He immediately drove from Tony's VW to my location, jump started my car, had me follow him back to their service department and had a brand new battery installed while I waited (less than 15 minutes).The folks at Tony's VW ROCK! I highly recommend them for your next new or used car purchase or vehicle service.

Best Experience Yet

I finally found a dealership that cares about its customers. The salesman told me my best options, listened to what I wanted, and communicated clearly the terms available. Tony VW went the extra mile and didn't shame my low credit score.

Wonderful

Dennis was awesome, he helped get into a great car and worked within my budget of $355 a month. Also was very friendly and caring.

Super happy!

Super happy I got a new 2015 Jetta with the help of Dennis! Very personable guy, who was kind and patient, as I wanted to test drive a couple of cars. I would totally recommend Dennis to a friend or anyone who was looking to purchase a vehicle!

Better than 5 Stars Service

Ive been a very happy Tony Volkswagen customer since I purchased my new car in 2011. But what has kept me coming back has been the excellent service I have received time after time from the service center personnel and management. It is truly outstanding. Each and every time my little VW needs something they are always there to help. From Fritz with his friendly warm smile at check in to the agents Guy and Damon, Im always in great hands. I even watched their customer service agent Kanani walking around and offering complimentary snacks and refreshment to everyone. Hospitality just like being at a large hotel.Once when I had to make an emergency repair at another VW dealer they billed me a very large amount for the repairs that I thought should have been covered by my warranty. When I called Mr. Hu the manager, he asked me to come in and talk with him about it and he would personally look into it. A few weeks later I received a refund for the total amount. I was floored with joy to receive this and was truly amazed. During my most recent service visit Kanani told me I had won a new shirt from their apparel center so I picked out a purple Polo to match my grandsons school Damien Memorial which I plan to wear it to all the school events. As a former customer service supervisor for a large local telecommunications company I can truly say this company has it figured out. Thank you Tony VW Service Team you are the absolute best there is.Beverly A.

Best car buying experience so far!!!

Naurene was super patient with us! My husband and I went in looking for a second vehicle not knowing exactly what we wanted. Naurene walked us around the parking lot nearly three times until we found something we were comfortable with. No pressure, and she was very knowledgeable about the vehicles on the lot. I will definitely recommend her to friends!

Pleasantly surprised

I had been looking to purchase a 2015 GTI as a replacement for my 2012 TDI. After looking thru the online inventorys, I was aware that only one dealer had a GTI Autobahn. I'd spoken to Dennis P. several times, and he suggested that he would work with me to get a good price on the GTI. Working with Dennis was the right choice, he showed me the features, prior to the sale, and stood by after to make sure that I understood all of the nuances of the new vehicle. I really appreciate the extra steps he took to make sure that I understood all of the subtleties, and when I had a question several days later, he made a point getting the answer to me ASAP. His patience, and product knowledge is outstanding. Usually at the closing is where I get the worst case of nerves, but Dennis was there, and Ryan S. executed the paper work with the kind of knowledge that comes from being a true professional. Thanks, my blood pressure never went off the scale!If you are interested in a vehicle that will please you over your tenure as the owner, I suggest checking out Tony VW, the Golf is an outstanding vehicle. David S

Awesome

Dennis was very friendly and helpful. He helped me get the car I wanted and fixed a small problem to my car before i picked it up. He gave me the best first experience in buying a car

Good Experiance

Went in on a whim to look at the 2015 GTI. I was immediately greeted by Naurene. She took me to the car I was interested, after showing me the car we went on a test drive. After working out the financials, Wendy prepared the paperwork in record time. I took delivery of the car that day. Upon delivery I noticed a few scratches on the bumper. I contacted Naurene about the scratches and she quickly put me in contact with Brandon at the service department. They replaced the bumper at no cost. Overall good experience.

Excellent. Buy a VW Golf!

I am extremely pleased with my experience with Tony Volkswagen. I was highly considering buying a new vehicle but wasn't quite sold yet, so I decided to check out the VW Golf. Dennis Paulino showed me the different models of the Golf, and carefully explained the differences between them. He also discussed my reasons for purchasing a new car to make sure it was the right decision for me. There was no pressure to buy whatsoever. After two test drives and careful deliberation, I was sold on the Golf. After I had made my decision, all of the paperwork was done very quickly and I was able to drive out of the lot with my new Golf in a couple of hours. They also bought my previous car for a pretty good price considering its condition. All in all, I am very pleased with my experience at Tony VW. Buy a Golf, they are awesome cars!

My experience was THE BEST!

I recently PCS'ed to Hawaii and needed a car asap! I met Dennis, and he guranteed me he could find me a vehicle and a bank to finance me. I did not have a ride to the dealership so Dennis picked me up and allowed me to test drive one of the vehicles I picked out back to the dealership. The entire time Dennis remained professional and helpful. I left the dealership the owner of a 2013 Jetta and a happy customer of Tony Volkswagen. Couldn't have done it without the help of Dennis! I'm referring all of my battles to him! hooah!

Awesome experience!!

This was my first experience with buying a car from a dealership. They worked with me every step of the way and made sure I was taken care of. My sales rep was Dennis paulino. He was willing to help me with any questions and had answers for them all. He is very knowledgable and was great to work with. I highly recommend anyone to ask for him. You won't be disappointed.

Solving a Rattle

Gary Hu, Damon Deuprey and Eric Smith provided excellent service! They worked diligently until they were able to find a rattle my new 2013 Volkswagen Hybrid had in the roof for over a year. I had all but given up hope. The Service manager, Gary, called me daily with updates and went above and beyond in his superior customer service management. I would highly recommend this group for any problems you may be experiencing. I am so happy and thankful I found them!!!Cheers to a professional group with not only the skills to do the job, but, the attitude that makes getting your car serviced a pleasurable rather than deplorable experience!

Best service

This was the best and quickest service that I have had on Oahu. I have owned at least 4 cars here and this service was excellent from initial phone call to finish.

Complete failure to preform work

I took my car in to Tony Volkswagen as it had a check engine light on the Service consultant, Damon Deuprey said that I needed a part and I should not drive it until repaired. This was on Wednesday, Damon stated that he would order the part and it would arrive the next day but to make sure leave it until Friday for pickup. On Friday I called, Damon was not there, the lady I spoke to on the telephone took 20 minutes to find my car and they tpld me it was ready for pickup. I came to pick up the car, paid $550 for the repair and part and thought my car was fixed. The next morning I got into the car and the check engine light was on again, I returned to the dealer to be told oh your car was not fixed. The part we ordered did not come in. This dealership allowed me to pay for a repair and drive a car home that they said was not safe to drive. I assume if I had not returned with the check engine light they would have stolen my money. I would never take a car there again for repairs. They are absolutely untrustworty.

Ms. Milisits Review

Wendi was fantastic! She was very customer friendly and worked within our financial budget. She made the experience very pleasurable and was extremely professional. I would recommend working with Wendi to my friends.

recent service

Everyone at Tony VW makes me happy I lease my car through them. All of my questions were answered and I didn't have to wait long for my service. Mahalo!

My experience

He's a cool guy, always smiling, answers all of our questions and a very friendly professional guy. No words can explain how happy I am to get the car that I wanted.

Best experience ever

This place hands down was the best place to go if you're looking for a new/used car. My sales consultant was Dennis and he made this whole process much easier than I thought it would be because he went the extra mile to make sure I really wanted the vehicle and took me for a spin to see how the car feels. For anyone looking for a car, go to Dennis and I can guarantee you that it won't be a regret. Nice and friendly environment also.

Phenomenal service

Wendi is the definition of a trustworthy saleswoman. We truly felt like her number one priority. This is why we ended up purchasing two cars from her in a matter of simply five days!! I cannot be more thankful for all that she has done. At the end of both transactions my fiance and I felt like she was family already. She never pressured us into a vehicle we did not want or could not afford. She simply guided us in the right direction. She also had keoni carreira work with us to finalize the deal. He was amazing and a pleasure to work with as well. From the bottom of our hearts, thank you Wendi!! We will be back when we are ready to upgrade.

7 years of consistently excellent service!

This is my second Volkswagen and when the time comes, I hope to get my third Volkswagen from here. Although I live 30 miles away and there's a closer Volkswagen to receive service, I will make the drive to this location. It's amazing that I never have to wait the whole day for my car to be serviced. Also, Kanani the cashier and Steven in the parts departments have always been knowledgable and accommodating whenever I have a request for an after market part or accessory. Guy has actually had to "inherit" me as a customer since my last service advisor moved away. I must say he has not disappointed me and I can be a high maintenance customer at times.

IT Specialist

Wendy has natural customer service skills. She takes her time and is very pleasant to work with. She made my first Volkswagen a breeze. I will recommend her to all my friends and family who are looking to buy or lease a new vehicle.

Great Service!

Though Tony VW is opposite of where I live in Hawaii Kai I always make the journey out to Waipio for the great service I receive. My car is done in a reasonable amount of time. I get a shuttle ride or loaner car if needed. Everyone is available to answer questions. I continue to refer my friend's to Tony.

Great experience.

Tommy, our sales consultant, Debbie, Manager and Miles in Finance were all very professional and helpful. Buying our Tiguan was a great experience. Tommy was especially helpful in working with our grandson, who made his first vehicle purchase. I appreciated the professionalism and lack of pressure.

Love my wagon

She entertained us well.we got what we want except for the bar on top i missed why its not included in my purchased.hopefully she will get back to me positively tomorrow.6/27/14.

Good customer Service

In my opinion Naurene is best sales consultant. ..because she displayed a high level of professionalism when I was buying my car and in view of that I brought a friend to also purchase from there..

Excellent service!

Thank you to Gary and Fritz at the tony group autoplex for consistently providing such excellent service! Whenever I need anything done with my car I never have to worry about any issues with the staff and/or the quality of work being done. Most recently I had a car wash done at the autoplex and Fritiz did an excellent job. The service was so fast and the car looked amazing once it was done. I will definitely recommend the Tony group to anyone I know! Thank you again for providing the best service on the island!

Quick and helpful!!

The check engine light came on in my car. I was able to make an appointment the same day and the car was finished just a couple of hours later. The car was fixed and I had great service from everyone :)

Thankful for Professional and Friendly Service

I appreciate Gary working with us to fix the right side mirror that had been damaged when my car had been put through the car wash at the Tony Dealership. He arranged to have my car picked up and left me a loaner while my car was being serviced. He kept in touch with me, giving me updates on the mirror repair, as well as other checking on the leaking and squeaking that still were problematic.Alana picked up my car and left me a Jetta. I live near in the country, on the way to North Shore, so it's a bit of a drive, but Alana said she volunteered for the job, and I felt like she took genuine pleasure in her work. Overall, Alana provided excellent service. She was friendly, positive, and professional both when she picked up my car and dropped it off. She represents the company well.My vehicle was returned with the floor cleaned, which I appreciated. I had washed it before Alana picked it up, but hadn't had time to vacuum it.Gary made sure I was satisfied with the work completed, and although I didn't drive the Jetta loaner--which looked flawless, it was nice to know I had a vehicle in case of an emergency. Although I expect Gary's schedule is very busy, he took the time to get to know my future car interests, and we discussed what my "dream" car is and why. I appreciate the professional and friendly service I received in June 2014 from Tony Group.

A good expereince as usual

Guy was great as always! Kanani is very professional and kind. And the porters outside are ALWAYS super friendly and nice and helpful!!! I come all the way from Hawaii Kai to get my service done here.

Customer service

JJ really was helpful I really like how he made me so important he actually sat down with me at the waiting room rather than just calling me out he really knows what he's doing and knows how to give the service to his customers Alana she helped me at the cashier she was actually the last person I interacted with her service was awesome as well could not ask better service than what Alana and JJ just given me they just made my day awesome people

As a retired person with years of experience in both...

As a retired person with years of experience in both training and providing stellar customer service, I am extremely happy with the service provided by Gary Hu and the wonderful staff at Tony Volkswagen. From start to finish, when service is needed, I have always received personalized excellent service and feedback concerning my Jetta. All my concerns are answered with utmost care and respect - these people really do care about their customers and their Volkwagens.I will continue to be a faithful customer of the Tony Group because I know I will be well cared for long AFTER any future purchases or repairs.Thank You, Tony Voilkswagen!!!Sincerely,Beverly C. Aldrich

My advisor was very friendly and helpful. This alone...

My advisor was very friendly and helpful. This alone would make me want to keep buying my next VW in the near future. I am satisfy with the service

Damon is the best service advisor ever! He hooked us up...

Damon is the best service advisor ever! He hooked us up and fixed our AC problem! One of the important things needed in a vehicle esp. Living in hawaii! Thanks so much Damon!!!!!

I was very pleased to be able to complete my purchase in...

I was very pleased to be able to complete my purchase in less than 24 hours. I saw the car I wanted. Jon Nishimura was extremely helpful and considerate in meeting my requirements for purchase and the deal was done to the satisfaction of all concerned. I have been recommending this dealership for several years and will continue to do so.

My husband and I bought a new VW Golf on 12/13/13 however...

My husband and I bought a new VW Golf on 12/13/13 however I did not have a chance to write a review until now. We were so impressed with Mr. Jon Nishimura and would like to belatedly recognize him. Jon was very patient, attentive and most of all knowledgeable about the Golf. He never put the "hard sell" on us, but rather answered our questions and assisted us in comparing the new Golf to our 10 year old diesel Golf. He also was true to his word of offering assistance after we bought the car and helped me with the bluetooth adjustment when i returned a couple of weeks later.It was a long day at the dealership as we really did not anticipate buying a new car that day. But we were grateful to have Jon assist us, and he made all the difference and would recommend him to anyone looking for a VW.

My wife and I have been doing business with Gary Hu for a...

My wife and I have been doing business with Gary Hu for a long time, and he has always been professional, friendly, and very helpful. Recently, when our Jetta was having trouble with intermittent starting problems, Gary took time over the phone to suggest several possible reasons and ways to try and determine the cause of the failure. With the help of Gary's experience and insight we eventually narrowed it down to a malfunctioning crank positioning sensor. Once it was replaced the problem went away, and our Jetta was as good as new.

I want to thank Gary Hu and Guy Miyasaki for their...

I want to thank Gary Hu and Guy Miyasaki for their incredible service.I had a flat tire on my Jetta and wasnt able to locate the wheel lock key to take the tire off. Im new to the islands so I contacted Honolulu Volkswagen for a little help and advice and was told that I would just have to tow the car in so they could remove it. I needed to find another solution other then towing the car from Kaneohe to the airport to change a flat so I called Tony Volkswagen in Waipio and spoke to Mr. Gary Hu. He suggested I check several areas of the vehicle where the keys are often placed. No luck, no key. He then suggested I take a photo of the lock pattern on the wheel and text it to him and he would do his best to match a new key. A few minutes later he called back stating he would be sending out Guy Miyasaki to assist me with a key set and to help change my tire. Guy arrived shortly and he was able to match a key from the photo I sent over and installed my spare tire. Guy even gave me a replacement key. I cannot believe this incredible act of kindness and the unbelievable service Tony Volkswagen offers its customers. Thank you so much for helping me out of a bind.Resepectfully SubmittedJRH

Car buying experience was great. It was my second time...

Car buying experience was great. It was my second time buying a vehicle and this experience was totally different from the first. First and foremost there was absolutely no pressure from our sales consultant. He was friendly and very knowledgeable on the vehicles he was selling. The staff at the dealership are excellent too - when we bought the vehicle, a part had to be changed (non mechanical part). The dealership followed up and made arrangements to accomodate my schedule. I would definately recommend Tony Volkswagen to others.

I am so happy with my new Beetle! This is the 2nd car I...

I am so happy with my new Beetle! This is the 2nd car I purchased from Tommy and he is awesome! He truly cares about his customers!!

I needed to buy a car and didn't know any male friend...

I needed to buy a car and didn't know any male friend who could come with me to see cars on New Year's Eve, until my friend talked to me about Tony Dealership and their outstanding customer service. I don't know anything about cars but went into their website, looked up many possibilities online, then send contact info and Tommy called me back on the next morning. I asked to see a brown car, and he knew exactly what I was talking about. We met, he showed me the car, answered ALL, absolutely all my questions and concerns. He and his manager were very patient with my old trade-in car, as it gave them so much trouble. Tommy helped me with paper work and 3 hours later he handled me the car key. It was a real surprise, I was not ready yet to start driving a different car. Tommy rode the car with me and showed me basics buttons that were placed differently than in my old car, until I felt confident enough to drive it home. Also, Reece helped me with the financial part plus maintainance plan. He was also very helpful, very friendly and made the financial terms easy to understand. I had an excellent car purchase experience, just right before the New Year. All my family and friends love my car. They cannot believe that I went to a car dealership by myself. In a few years I will come back and buy another car from Tommy and Reece. Very grateful!

JJ was amazing from I walked in I walked in and I...

JJ was amazing from I walked in I walked in and I didn't even have to say anything he just knew who I was he was very on top of his work, very knowledgable every question I asked he answered with a smile don't get this kind of service from other dealership

I felt the courtesy and the service I received was...

I felt the courtesy and the service I received was excellent from start to finish. JJ was excellent at keeping me informed and went the distance to accommodate and provide the new battery and installtion. He also went over the complete checklist of what was provided to the vehicle. He and the other staff were attentive, capable and provided great customer service. Plus, they all seem happy with their jobs! Mahalo, Arlene

The service was quick and convenient. The customer...

The service was quick and convenient. The customer service was also excellent. I had a check engine light on my Audi and it was fixed without any issues.

I will/ would never take my vehicle anywhere else. ...

I will/ would never take my vehicle anywhere else. Everyone is very, very friendly and makes you feel so welcome. Damon addressed my concerns and accomodated my needs right away. This is the holiday season, so I was very busy, and couldn't do with out a car. While they checked out the problem I was having, he gave me a loaner (nice one, too!). The problem was detected and fixed in a matter of days. As my car was being worked on, they noticed my safety check was going to expire. Damon went up and above the call, safety check and car washed! The service team at Tony Volkswagon is so AWESOME!!!

In my last visit for service and in all my visits at...

In my last visit for service and in all my visits at parts dept....I have received professional, courteous and very helpful response from Tony Group staff. It is a joy to do business with this dealership and the staff in the parts and service depts.Thank You Tony Group for making my trip enjoyable.

The staff was very knowledgeable and helpful during my...

The staff was very knowledgeable and helpful during my visit, I highly recommend this location. I am very happy with my purchase and glad the staff is still very helpful.

I came in but didn't have an appointment. I was...

I came in but didn't have an appointment. I was promptly helped by Damon, who was friendly and knowledgeable. My overall service for a nail in my tire was less then 30 minutes and I felt to be a very competitive price for a tire repair.

Thanks for a great experience! Jon & the team at Tony...

Thanks for a great experience! Jon & the team at Tony VW made leasing a car a positive experience. My co-worker had bought from him & spoke highly of the professionalism. She was correct - Jon is fabulous.

Very pleased with service provided by Tony Volkswagon...

Very pleased with service provided by Tony Volkswagon Servicing Center. Estimated time for repair was spot on. They even provided coupon for a free car wash.

I did not intend to buy a car that day because I was very...

I did not intend to buy a car that day because I was very satisfied with my current car and could have driven my old car for 3 more years. My husband owned a Volkswagen Tiguan for over a year and loved it. He really wanted me to get one too. I didn't go to Tony VW with the intent to buy a car that day but I ended up buying one because of the great service. Tommy Chun-Ming made all the difference in the world. He greeted us sincerely and warmly. He truly listened to my needs and didn't just try to put me in a car he thought was good for me. He let me test drive every car without making me feel like a bother. He didn't rush me even though it was pouring rain. The other thing is I don't like the typical car salesman experience. I find it exhausting and it puts me off. Tommy treated me with dignity, respect, sincerity and his genuine humility was refreshing. The whole experience with Tommy from driving the cars to finding the right priced car was very professional. I would highly recommend this dealership and Tommy Chun-Ming. I also wanted to mention an extra step that Tommy took that makes me tell my friends about getting a car from this dealership. The day after I purchased my car was a holiday and the VW detailing shop was closed. Tommy let me take the car home instead of making me wait a few days for the car. He made arrangements to personally come to my work and pick up my car. He drove it to Waipio had it detailed and brought it back. That act alone made me a lifetime customer of Tony Group. I'm so glad I met Tommy and I love my car and I had a great buyer experience. I'm so grateful to my husband for taking me to Tony VW. He said he had a great experience and knew that was important to me. Great job Tony VW, great staff and good success to you guys!

10/30/2013 My name is Sandra Motonaga. I live in...

10/30/2013My name is Sandra Motonaga. I live in Pearl City, Hawaii and commute daily to my job in Hawaii Kai. This morning, I noticed I had lost a hub cap. Most Likely due to the high volume of road construction and uneven pavement encountered during my daily commute. This morning, I called the service center and inquired if a replacement was possible. The service representative (male) was so kind and informed me one hub cap for my car was in stock, he quoted me the price of approx $87.00. I asked him if he could hold it for me, as I was unsure of when I could make it out to the service center. He was kind enough to offer to hold it through Saturday. I was fortunate to make it to the service center today. As I drove up, I was greeted by Gary Hu and his courteous service staff. He asked how he could help me and I informed him. he escorted me inside and listened to my story about my commute and how I lost my hub cap. He responded by asking me if he could offer me a free car wash coupon. I was so happy to accept, as this would alleviate some of the "stress" of an unanticipated expense of purchasing my hub cap! Gary Hu touched me to the core, he then informed me I would also not have to pay for my hub cap! He brought tears to my eyes! I reacted with immense appreciation, as my own son (living with a rare developmental disability) was having medical treatment. to be able to save the cost of the hub cap and apply it towards my medical expenses is a blessing! Gary Hu then introduced me to Service consultant, Guy Miyasaki, to complete the sales / purchase order for my hub cap. Guy was just as gracious, courteous and kind and completed the purchase order and informed me he would also make sure all of the remaining three hubcaps on my car would also be checked to make sure they were secured. I did not have to wait long, the service team did an excellent job to install the new hub cap and ensure my vehicle was safe. When completed, Guy Miyasaki, informed me everything was checked and secure, he also went the extra mile to informe me of when my next service date should be scheduled. Guy then introduced me to Customer Service Representative, Kanani Abiley. Kanani was efficiant with completing my service and she provided me with a complimentary car wash coupon. I can not say enough to praise the entire team of employees that represent TONY VOLKSWAGEN I was treated with respect, and sincere professional service from my initial phone call, to arriving at the service center to concluding my visit. I wish I could remember everyone's name, as it is very apparent, the employees work together as a team full of pride to offer the very best customer service!Thank You from the bottom of my heart!

I was welcomed as soon as I pulled in the service...

I was welcomed as soon as I pulled in the service department, and soon, my vehicle was in the bay, getting worked on, They happily honored my coupons for savings and also repaired my tire that had a nail in it. We also set up another appointment for additional service at my convenience. Overall, I actually enjoy my visit to service my vehicle and always recommend this department for friendly, non intimidating environment.

I am very busy and getting my car all the way to the...

I am very busy and getting my car all the way to the dealership would have been much too difficult, so after talkingwith Gary Hu the service manager, he offered to come and collect my car and leave me a loaner while they workedon my car, Wow this was so easy for me and both times they have left me a new very nice car!! Thank you Tony VW and Gary Hu. Edwina T.

Could not have been a better experience. Alberto quickly...

Could not have been a better experience. Alberto quickly understood my needs and surpassed by expectations. Recommend especially as a neighbor island customer because it was so easy with fair pricing and excellent customer service.

Jeff is an outstanding salesman and was able to match my...

Jeff is an outstanding salesman and was able to match my long list of requirements to the perfect vehicle. He was extremely helpful and committed to making sure I not only liked my new car, but that I drove away in a vehicle that I loved. Jeff has been extremely responsive and assisted in getting a roof rack ordered and subsequently installed.Thank you!

My current purchase experience through Mazda Cutter was a...

My current purchase experience through Mazda Cutter was a horrible experience in all aspects. From the initial transaction, to the financial process and especially the follow-on service. I come to Tony Autoplex, to trade in my truck just to rid myself from having to deal with Mazda Cutter. Although I was not able to trade my truck, the Sales Representative, Tommy Chun-Ming help me with exploring all possible options. He even was patient with walking each option through its pros/cons with me. He demonstrated a honest effort with assisting me with my decision that would offer the best option of from what I had to choose from. It appeared he was more concern that I was satisfied with the deal (option) then for him to just making the sale. He allowed me the time to think it through and was not "pushing".The financial process was pleasant and fast. I didn't feel like I was in another sales push for add-ones. I was offered and explained and my first answers was accepted. My only regret is not going to Tony Autoplex prior to Mazda Cutter.Note: the brand field selection did not list the brand I purchased, Volkswagon.

My husband and I decided it was time to start shopping...

My husband and I decided it was time to start shopping for a new car as our 11 year old Saturn was starting to cost more in repairs thanthe value of the car. We had in mind a VW Passat as we drove one in Houston in September. I also owned a Jetta. We visited oneother VW Dealership before we headed out to the Tony Group. We found Ryan Riveira to be very knowledgeable about VWs and hewas there to ensure that we got what we wanted. We had a budget and knew what we were willing to pay monthly. Ryan initially showed us a Passat SE which was nice but not in the colors we were interested in. He then took us to see the new inventoryand we found our Passat Wolfburg. What I am most impressed with is that Ryan made sure we knew the difference between the two cars,i.e. the SE and the Wolfburg. And Miles the finance manager did not jerk us around on price. He gave us the best price without us having togo back and forth. We are looking forward to a relationship with the Tony Group. At the end of the year my husband will be looking to replace his SUV and who knows we may end up at the Tony Group for that purchase too.

Our experience when buying a new car from Tommy was...

Our experience when buying a new car from Tommy was excellent, and comfortable. I have had the experience of buying a new car 9 times previously, but this 10th time with Tommy was the most pleasant one. I had my other car serviced at Tony VW a little later and Guy Miyasaki of the Service Department was nice and courteous too. There was also a tall, skinny gentleman who received my car (I dont see him in the staff list but he is always there when I go to the services); His gentle, welcoming smile made me feel that my favorite car would be in good hands. I havent had a chance to meet with the general manager, but I assume he must be a nice person too because normally the head of office has a big influence on those who work there.

I had a great experience at Tony Volkswagen! Jon was very...

I had a great experience at Tony Volkswagen! Jon was very knowledgable and made it easy to see it was the right time to buy a new car. We couldn't be happier with our Jetta! Thanks Jon and thanks Tony!

Awesome experience, great service and very helpful. He...

Awesome experience, great service and very helpful. He found exactly what we were looking for. It was no pressure and no hassles, he even walked the whole lot with us looking for what we wanted.

Joe was most pleasant and sincere. He made me feel...

Joe was most pleasant and sincere. He made me feel comfortable, not only because of his honesty but because of his knowledge of the vehicles and the dealership. He wasn't pushy and made me feel important even though I wasn't buying a new car. But, I am so pleased with my CPO 2009 VW Jetta and I have received so many compliments from people at my job, especially the military I work with. Joe always answered my calls in record time. I couldn't have asked for a better salesperson. In fact, I posted a message on Facebook telling the public that Joe Kunishita should be their choice for excellent service.

When I first started working with Tommy, I had not...

When I first started working with Tommy, I had not realized he was a salesman as he doesn't seem to fit the typical salesperson look that most people would assume. That is actually a good thing and would most likely get people to not have their guard up as high as you would normally expect. I didn't think he would go thru all the things he did just to help me purchase my vehicle but I truly appreciate the fact that he would literally go out of his way and do just about anything he can to help you get into the vehicle I was looking for. If I could rate just the level of customer service I got from Tommy, out of a 10 he would get a 20. Now for the price, I honestly believe I could've gotten a better price considering some of the issues with the vehicle and I've learned a lot from this purchase that I will use in my next purchase of a vehicle.

Kanani is always extremely friendly and courteous. She...

Kanani is always extremely friendly and courteous. She is the reason why my wife and I will purchase our next vehicles at Tony VW. You'd be surprised how important being treated at routine servicing is to future sales. Thanks Kanani! Keep up the great work!

Tommy and Miles provided TOP NOTCH customer service. ...

Tommy and Miles provided TOP NOTCH customer service. While transferring my junks from oy old car to my newly purchased Honda Pilot, i misplaced the key to my trade-in, Tommy was very patient and helpful with me. He even looked in the trash can :). It was getting late and the sky was getting dark, but Tommy stayed back and didn't leave until i found the key. And thennn...he also helped me obtain insurance through a contact of his. Again, Tommy is TOP NOTCH! Greatest car buying experience i've ever had...Thank you Tommy!!

Wonderful place to buy a car they really worked with us...

Wonderful place to buy a car they really worked with us on getting something in our price range wonderful staff all very nice our sale man Robert in VW was probly the nicest car sales man I've ever had not pushy very knowledgeable on cars

Great service. Beth and Alberto provided me with great...

Great service. Beth and Alberto provided me with great customer service listening to my concerns and quickly resolving any issues I had. Definitely will return

My recent new car leasing experience with Tommy, Glen and...

My recent new car leasing experience with Tommy, Glen and Miles at Tony Volkswagen was the ultimate in customer service! The team provided me with all the information I needed to get exactly the car I wanted at the price I could afford, without any pressure. Even though it was late in the evening, they took there time with me and gave me all the information I needed to make my decision. I have worked in the retail field for 30 years and can honestly say that this experience with my sales rep, Tommy Chun-Ming and the sales team at Tony VW was a five-star experience in service, friendliness and integrity. I am a customer completely satisfied!Aloha,Noelle-Marie Dagil

Alberto Hernandez was very knowledgeable, courteous and...

Alberto Hernandez was very knowledgeable, courteous and friendly, as well as were Craig and Miles. Alberto was the best automobile sales person I have dealt with in 55 years of buying cars. His after purchase follow-up was unsolicited and very welcomed. The showroom was clean and comfortable and bottled water and snacks were provided without being asked for.

Very good customer service and very friendly staff. Clean...

Very good customer service and very friendly staff. Clean and comfortable place. Purchasing new vehicle takes time, offering some snacks or food would have been appreciated.

I've been getting my van serviced and repaired at this...

I've been getting my van serviced and repaired at this location several times and I will continue to come here because they do awesome work!Gary helps me with my van and the customer service he provides is phenomenal!I wouldn't take my van any other place than here. Highly recommended!Thank you!

It was my very first time stepping into a Volkswagen...

It was my very first time stepping into a Volkswagen dealership and it wasn't a mistake. It was a pleasure to meet Alberto who is very friendly, understanding, knowledgable and patient. I liked the fact that I knew I was speaking with a knowledgable Sales Consultant that wasn't "pushy" and did not pressure me into a deal that I wasn't ready to make. His customer service is outstanding. It helped to know that I wasn't just speaking with a "Car Salesman" and that I was speaking with a individual who genuinely cared to earn my business and made sure that the purchase would be a good fit and beneficial to me. If I know of anyone interested in a Volkswagen, I would definately recommend them to go and speak with Alberto.

Great Customer Service

It was my very first time stepping into a Volkswagen dealership and it wasn't a mistake. It was a pleasure to meet Alberto who is very friendly, understanding, knowledgable and patient. I liked the fact that I knew I was speaking with a knowledgable Sales Consultant that wasn't

No line for service!

But I had an early appointment. Great people and very knowledgeable. Took their time explaining repair work to me, which i appreciated. Beautiful building overall. Will def continue to take my car there for servicing.

VW Beetle

I purchased a 2012 VW Beetle from Doug on August 6, 2012. I found Doug to be professional, courteous, and a very nice young man to buy a car from. I was running close on my schedule and he even took me to my meeting downtown in order that I made the meeting on time. Doug retuned to bring me back to the dealership to pick up the car and go through everything on the new car. Doug was exemplary and I love my Beetle. Thanks Thera Bradshaw

Great experience from start to finish. Very...

Great experience from start to finish. Very friendly...no pushy sales tactics or pressure. I was treated very well, all my questions were answered openly and honestly. They made it clear to me that my business was important to them and that they wanted to do everything possible to EARN that business, which they happily did.

The staff at Tony Volkswagen delivers superior customer...

The staff at Tony Volkswagen delivers superior customer service and is very informative and friendly. We were immediately greeted by Dirk who was more than happy to help us. From the very beginning, he was very personable and answered any questions or concerns I had about the vehicle I wanted. Throughout the entire process, Dirk was always available via his personal telephone line or email. A week after my first visit I went back and purchased my car. The negotiation and finance aspect of my experience was also very pleasing. Again, the staff is top knotch!

Miles and Guy help me out so much they both are awesome....

Miles and Guy help me out so much they both are awesome. I got the car that I wanted and they both made that happen. I appreciate everything they did. They made me a very happy customer and I thank them so much. Even the service advisor Zach was great.

Dirk was the most professional sales rep I have ever...

Dirk was the most professional sales rep I have ever dealt with in my purchase of six vehicles over my life time. Despite me telling him that I was just looking, he still treated me as if I was making the purchase that day. It is because of him and his expertise of the VW CC that I returned the next day and made the purchase. He new everything about the vehicle which was impressive and made the purchasing experience that much more wonderful.Virgil was a pleasant, courteous manager to talk with.The only disappointing factor of Tony VW was the interior of the facilities. The chairs and the tables were old, uncomfortable not and not the cleanest I would expect from this kind of dealership. The fact I had to wait for a few hours even though I had pre-financing and had picked the car out many hours before was also a disappointing fact. This time lapse almost made me walk away. Dirk's professionalism and rapport with me were the only reason I did not leave the dealership when I knew I could have made a deal at another dealership.Zack from Service was impressive as well. I cannot say that about his colleagues. However, Zack's prompt return phone calls, his knowledge of the vehicles, and his customer service is impeccable and beats out the Lexus and Mercedes service department by far in Honolulu.

I came into the lot with my family and they were very...

I came into the lot with my family and they were very helpful. We talked about what we want in a car and what we don't want and they gave me exactly what we wanted and needed. I really appreciate all their help. I will let other people know of their great service and we really love the car! It's great and is exactly what we needed!

OMG!! THE PEOPLE THERE WERE SO AMAZING..:)1- ~NOT...

OMG!! THE PEOPLE THERE WERE SO AMAZING..:)1- ~NOT WAITING IN LINE FOR SERVICE.... SHOWING UP AT 9AM/CAR TAKEN IMMEDIATELY!.WOW 2-POLITE, GRACIOUS AND FRIENDLY SERVICE GENTLE MEN..GUY M. AND FITZ? RED HEAD... LOVELY PEROPLE. THE BEST PART WAS ***~~ALBERTO HERNANDEZ. THIS DEALERSHIP IS BLESSED..! YES! BLESSED ! I AM NOT NOT EXAGERATING ALL.. HAVING ALBERTO WORKING THERE. HE GAVE ME HIS PRECIOUS TIME.I DID NTO BUY ANYTHING BUT HE STILL ..STILL TOOK HOURS ..YES ~HOURS.SHOWING ME ALL THE FEATURES OF MY 1 YR OLD JETTA TDI .THEY NEVER KNEW HOW TO EXPLAIN TO ME..???! AND DID NOT! THAT WAS MY 2ND DEISEL JETTA... SO ALA MOANA HAS CLOSED AND I WAS HESITANT TO GO OUT TO THE NORTH SHORE... ..TO HIT TRAFFIC FROM COMING FROM KAHALA (EAST ) BUT ...HEY HAWAII..MEET ALBERTO! IT WAS WELL WORTH THE TRIP OUT THERE... BEFORE I KNEW IT !MY CAR WAS READY! AND I WAS NOT DONE WITH ALBERTO'S DETAILED "HELP " INFO WITH ALL MY FEATURES IN MY 1 YR OLD CAR THAT I DID NOT USE ...AS I WASN'T NOT SHOWN ..AND BEEN TO BUSY TO LEARN ON (MY OWN FAULT) OK... OK ALBERTO ... A.L.B.E.R.T.0!!! LOVED MEETINGHIM I WILL TELLALLMY FIRENDS TO GOTO SEE ALBERTO! VICKIE SASANO KIM, RA REALTOR

Great service! Wonderful people! Sales manager, finance...

Great service! Wonderful people! Sales manager, finance manager, salesman, and service manager all introduced themselves, and provided me with a really great experience. I can't say enough about them and I would recommend them to anybody.Thank you for the wonderful experience!With thanks,Bev Aldrich, new Jetta driver

I'm a first-time buyer of a brand new vehicle and the...

I'm a first-time buyer of a brand new vehicle and the Tony Volkswagen team made it a great experience. I initially went to VW of Honolulu and it was horrible. The salesman did not give me much info at all about the car that I was looking to purchase. They were asking for a RIDICULOUS down payment even though my credit is good. It was just horrible. I decided to take the ride to Tony VW, even though it was about 20-30 minutes away, I'm so very glad I went. The staff was very welcoming and friendly from the time I pulled onto the lot. My salesman Dirk was very knowledgeable and passionate about the car that I wanted to purchase and it really helped that he has one, his self. He told me so much about the car, every feature inside, out. I fell in love with the car even more than I did when I looked at it on the internet. I had no idea it was packed with so many convenient features. We worked a fair deal that we were all happy with and I went home in my new car. Dirk is great about following up and answering any questions. The Finance team was great, I was just really happy with the Tony VW team. If I have any friends or co-workers looking to buy new cars, I will definitely recommend Tony's Group. Another great thing about Tony which I'm not sure if they realize how big of a deal it is, is that they have vending machines, water fountains and a children's play area. I have been to dealerships that didn't have any of those and the kids are bored out of their minds which makes it hard for the parents to focus on the deal. My experience was great. A week and a half later, I'm still smiling about my new car.

My VW Jetta was falling apart after 9 months, purchased...

My VW Jetta was falling apart after 9 months, purchased it from a private sales. During my vacation time from deployment, I took the vehicle into service and told Zach my issues with the vehicle. He called me couple hours later and he gave me a call and gave me price quote what the repairs would cost. The repairs would exceed the value of the car, despite my disappointment I asked about turning the car in for credit or options of getting rid of the vehicle. Zach reffered me to Alberto who assisted me in getting a good price on a used car. We went through the options and narrowed it down to 3 vehicles. Bottom line, I turned in a disatisfied vehicle and left with a new (used) vehicle the same day. With the understanding of Alberto, he had promised couple things that vehicle needed and paid his debt when i returned the following week for a followup appointment.

From day one, when Josh approached my wife and I on the...

From day one, when Josh approached my wife and I on the lot, we knew that we would be purchasing a car. The car we were looking for was not available, but, Josh found one for us and called as soon as it was ready to be tested. Unfortunately, Josh was off the day we went to look. He did, though, set us up with a fine gentleman by the name of Miles. Miles is a spectacular sales person. After our purchase, we wanted the car to be cleaned. The cleaning crew had already gone home, but Miles promised us that he would take care of it. The next day, Miles came to my workplace, picked up and returned the car spotless and with a full tank of gas. What a great guy. i have purchased cars before, but never, ever, have I had service like this. I am definitely a customer for life. Other sales professionals should learn from Miles' example. Total 5 diamond rating for Tony Group Autoplex and their best sales persons, Josh and Miles! BRAVO BUYS JOB WELL DONE!!

Zach was very friendly and helpful. It was the first time...

Zach was very friendly and helpful. It was the first time to the dealership for my wife and I, and we needed to find out why the check-engine light on our dashboard was on. His confident reassurance gave us comfort knowing that what ever it was, it could be fixed, and probably at a reasonable price. He was very efficient in writing up our concern, and then welcomed us to free coffee and snacks while we waited in the customer lounge. The diagnosis by the technician was fast, and then Zach explained the problem to us in very easy to understand terms. It was a problem with spark plug wires and a MAF sensor. He explained repair options, and then, with no pressure, let us make the decision on what to do next. He was very professional in all respects, and treated us like VIPs. We are very happy with Tony Volkswagon's Service Department, and especially Zach for his friendly, courteous help. We will be looking forward to return to have the work done by Tony Volkswagon as soon as our busy work schedules permit. In the meantime, we will be sure to relate our positive experience with the Tony Volkswagon Service Department with our friends and business associates.

A great experience all the way. Reggie (internet...

A great experience all the way. Reggie (internet contact) answered email on Thanksgiving day, which really impressed me. Solid work ethic is a rare commodity, and I appreciated his effort. He introduced us to Tommy at Tony Volkswagen, who was really low-key and knowledgeable. Tommy worked with us over the span of two or three days and 3 different vehicles. No pressure, just professional demeanor all the way. It was really a pleasure working with both of these gentlemen.