Tony Nissan

4.8
Overall Rating

Customer Service: 4.9 Buying Process: 4.8 Quality Of Repair: 5.0 Overall Facilities: 4.8 Quality Of Work: 4.8 Friendliness: 4.9 Pricing: 4.6 Overall Experience: 4.8


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Great, Professional, Extremely helpful.

5
happy senior on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being a senior citizen female, I truly appreciated the service I received at Tony Nissan. Ryan Bautista went over and above his duties to provide this service and is an exemplary representative of your company. I never hesitate to take my car into service. I trust your people and rely on their professional advice and knowledge. Thank you Tony Nissan.


Efficient & pleasant

4.8
Murano808 on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We could tell that Cal Delos Santos and James Kawata have been doing this for a while - their experience, expertise and knowledge enabled us to have a pleasant & efficient experience at Tony Nissan. Cal was friendly and open and did a great job in getting us our car. James quickly moved us through all the paperwork and was able to answer all of our questions.


Great experience. Straight forward and hassle free.

5
Bigbon on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Calixto de los Santos was truly helpful. I would definitely recommend this dealership in the future. Maybe next time, it will be a brand new car.


Friendly customer service

5
Pathfinder on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was interested in looking for a new family vehicle for quite some time and ended up going to tony Nissan. Instantly, greeted by the most friendliest employee; Mike Choe. He was very patient and very much helpful in making my decision. Ended up walking away that day with a new SUV that has exceeded my expectation. Overall, I was content with the service that my wife and I recieved from Mike.


Mike Choe

5
Versa621 on 11/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike greeted us as soon as we drove in. He was very patient and worked quickly to meet our needs as soon as we told him our requirements. Tony Nissan has a great selection of pre-owned cars. I didn't know that they sold their courtesy cars as well, which I ended up buying. Unbelievable deal for a 2016 Nissan Versa that had only 1,975 miles on it. Definitely people should get their cars from Tony Nissan Auto Center and ask for Mike!


Need A Car

5
Haynbelle on 11/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When I arrived to the dealership, I was not really interested in getting anything. I had just come from a used car lot & although the associate was pleasant & easy to talk to, the asking down payment & monthly payment was pretty high. I know this had something to do with my bad credit rating & my dad was not having it. So we left there & I was just so sad & my dad ended driving to Tony Group...So, I wasn't interested because I didn't want to go through another let down with me trying to get a decent car with my bad credit, even though I knew I am capable of making the payments needed. So, as we got out of our rental (because I had lost my truck in a car accident a month prior) I just didn't want to look around...Louise was talking with my parents & asking us what we were looking for...My dad mentioned that we were looking to get a car for me, so Louise tried to get me involved in the process of shopping for a car. At first, I was like just shrugging my shoulders & not really paying attention because I didn't want to get my hopes up. BUT Louise didn't falter...she kept at me, getting me involved pointing out a black Dodge Charger , then a new Altima, then another a silver Dodge Charger...She saw me eyeing the silver charger & suggested a test drive. At first I was like no that's ok, but she was not having it. She said, "come on ilima. What's the harm? Let's take it around the block." So, I was like "OK, why the heck not". She chatted with me on the test drive & I found that I really liked the smooth ride. We got back to the lot, went in, filled out some "paperwork" & low and behold...they approved me not even 3 minutes later. Louise was just so very pleasant & welcoming. Such a joy to have had her as our sales associate.We next went to Angela for accessories & she told us about the things they offered. I told myself "not getting anything...no harm in listening." She was so nice & not "pushy". She told us the qualities of the accessories, the benefits, & whether she recommended it or not. I ended up purchasing the tint package & will be going in next week to have it out on the car. Angela made us feel like family. We both talked a little bit about our relatives & living here in our beautiful state. Last & not the least, Darren helped us do the Final Paperwork, so we could get on home with my "new used" car. He was very efficient & fast in getting all signed up & explaining what was what & even offered an additional warranty package. He helped me decided on what one I should get & showed me what my new rate would be if I took a 72 month plan, as opposed to the 60 month plan I originally had. After all was said & done, Darren "signed off" on my 2015 Dodge Charger.I am a very Happy Customer & it's all due to having such ayou!esome employees. I would recommend family & friends to shop at The Tony Group...I have a feeling my parents are going to go back there for a couple more vehicles in the coming year. MAHALO NUI LOA TONY GROUP. You've got a customer for life.ALOHA KE AKUA,'ilima


Best car buying experience by far!!

5
Lmsaenz94 on 11/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been skeptical about buying a car from a dealership because of bad stories I've heard about other places and my own experience many years back that wasn't that great. That wasn't the case with my experience here. The salesperson who helped me, Mike Choe, was so helpful and informative that it helped put my mind at ease. He had great attention to detail and was ready and willing to help and answer any questions I had at a moments notice. Additionally, the finance department did a awesome job getting me a deal to fit my budget! I highly recommend this dealership and Mike Choe, as your go to salesperson!


Rude, rude, rude

1
ToyotaTacoma on 11/04/2016

Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

We went Tony Nissan to get a Frontier. My wife and daughter tried to negotiate a better price for the truck and the salespeople refused to lower the price at all, not even $1.00. Since they were unwilling to negotiate we decided to go elsewhere, their parting comment was "try to get a better truck at the same price". They made other condescending, rude comments to my wife and daughter during the negotiations Well we did get a better truck at a better price. We got a Toyota Tacoma cheaper than the Frontier and Windward Servco gave us a $1000 off the cost of the truck. We also get free maintenance for 2 years.Servco was pleased to take my personal check for the full purchase price of the truck, Tony Nissan told us it didn't matter that we were purchasing with cash. Interesting way to make a sale, being rude to a cash paying customer.


Looked out for

4.2
Rabitong on 11/02/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

The sales consultant are really well spoken and friendly. Mainly to sales consultant Mike Choe who helped me in a friendly and professional way. He even went great heights to picking me up and dropping me to the dealership to pick up my purchased vehicle. once again thanks.


Awesome customer service!

4.6
stephen C on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Very courteous and accommodating service dept. Courtesy shuttle will take you home and pick you up when your car is done. Clean and comfortable waiting room if you decide to wait. Snacks are offered periodically to those waiting. I haven't seen that before.


Another Awesome Experience

5
G&K on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Third Nissan purchase from Tony and once again it was flawless. Louis Boria greeted me, asked me what I was looking for and delivered exactly what I wanted. He has since called to make sure we were doing okay and to let us know to call him if we have any questions or concerns.


Louis boria is top notch

5
Sentra on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Louis is a sweetheart , he picked me up from waikiki ! He did everything in his power to help me. Even took me to costco for gas and set up bluetooth.Seen louis if u want to buy a car he will make it happenI dont like the finance guy, he did not go over anything! Be aware if extended protection! It will add thousands to your bill


AWESOME SERVICE CENTER - JASON BELENO

5
jsilva1 on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

ALWAYS the MAIN reason why my ohana sticks with Tony Autoplex! WONDERFUL Customer Service!! Tony Nissan, Jason Beleno, has been THE BEST Service Manager for us! ALWAYS efficient, friendly, and SO accommodating! HE is the one person I will request to assist our family when I make appointments. Any questions or concerns, Jason takes care of things right away. I wish all places had a "Jason" in their office :) THANK YOU Tony Nissan and Jason Beleno!


Very happy with service

5
Kailuana on 10/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

These two women were very helpful in assisting me with closing the deal to my new Rogue. Much Aloha to you both for your time.


First time car buyer

5
Dee on 10/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first experience buying a car. I saw a used car online and wanted to test drive that vehicle so o contacted Tony Nissan by email. Louis Boria was my salesman, called me back and scheduled my test drive. The original car I wanted to test drive wasn't there but Louis showed me other options and made buying my first Nissan so stress free. I didn't feel pressured, he was clear and explained my options. Financing was my biggest fear, but Louis helped me thru the process and got me a great rate for my car. He set up my bluetooth in my car and explained the many features before I drove off the lot. Louis was very professional, willing to listen to the customers needs and providing stellar customer service. I would highly recommend Louis to any first time car buyers or anyone who wants a stress free car buying experience. Thank you Tony Nissan & Louis Boria!


Excellent Service

5
Customer808 on 10/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service by Jason Komori. He remembered me from prior services and was friendly, professional and knowledgeable. Got me in and out earlier than expected.


Great Listeners & Awesome Customer Team Service

5
Great Value on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sales is your initial Customer Contact, they are the voice of your company that can open up doors of opportunities. Being a great listener gives you the knowledge of what is being communicated, needs, desires of why that customer came through your door to begin with. Once that Sale is closed Service and Parts will be given opportunities to build upon that sale. Louise Obaldo exemplified all of these qualities of being an outstanding sales person. I also sent an email to Deborah Adams telling her our story of your Awesome Customer Team Service. We live in close proximity of many car dealerships, your dealership was our 2nd stop and the farthest from where we live; we had a terrible experience with the first dealership and was planning to visit other dealerships. We came in Tuesday 10/18/16 1030am to pay off our balance and pickup our new Versa. We also spoke to an Awesome Parts person that is not listed on this survey please Thank him for us!!


Outstanding Customer Service!

4.4
lkf78 on 10/17/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

On 13 Oct 16 I went to the cashier to pick up my vehicle as it was after hours and my service advisor had already left for the day. It was then I discovered that I had been charged for synthetic oil change when I had asked for a regular oil change. I did say that if I miscommunicated this and because the oil was already in my car I'd just pay for it. Angela the cashier apologized for the mix up and asked me to wait one second, and literally a second later Ms Brazfield who I'm guessing overheard our conversation and took the initiative to come over and ask me to explain. I explained that maybe because I dropped off my car to a different advisor who then would transfer over to my regular advisor, that there might have be a miscommunication. She too apologized for the mix up and immediately authorized a price change so that I would only pay the price of an regular oil change. The impressive part is how professional, courteous, and loyal these two employees were. They had not been a part of any of my dealings up until this point, but yet took responsibility and initiative to achieve customer satisfaction. These two are a direct reflection of their leadership and should be commended. Way too often people won't hesitate to write about the negative, today I wanted to take a moment to say thank you to the team!


Louise was amazingly helpful and I'm grateful.

5
DOPPEFRESH on 10/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First of all, I was lucky to have had such great service by louise. That day couldn't get any better! I only spent an hour of my time and she was on point, understanding, and have a very good vibe, and I would recommend her to everyone! More dealer ships needs someone like her on their team!


New Car Purchase

5
Sheila on 10/16/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found the exact car for me on the Nissan internet. I made an appointment to meet our salesman. Mike was waiting for my husband and I as we entered the dealership's entrance. The car was waiting out front. He gave us a great brief on this car and off for a test drive. Needless to say we purchased our car. It was totally seamless. We drove home with our new purchase that day. Mike was courteous, attentive and most informative. Thank you Mike!


first time buyer

4.8
Aieaman on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

When buying from Nissan I was hesitant due to all the story's of dealerships locking into outrageous contracts and swindling as much money as you can. But when Cal said he could help me find not only a car that would be in my budget but a car I want to own. That made me feel at ease. He treated me like family and was always willing to listen and answer my questions. He did his very best to go above and beyond the call as a sales rep. Nissan you better take care of this man because someone as genuine and professional as this is very rare in these days. If ever I want to buy a car when I am older, Cal will be the person I work with.


Great Experience

5
brenda1982 on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was so pleased with how I was treated when I walked in to Tony Nissan. Believe me, I was stressed and nervous at the same time. Upon arriving at Tony Nissan I had an appointment with Juan but I ended up with Louise. Louise was so pleasant and she listened to me in what I needed. Of course, she had a job to do but at the end I strongly believed that we BOTH benefited. I will not go to any other dealership for any car purchases in the future. I will always do business with Tony Nissan. I was there from noon to almost closing but I tell you it didn't bother me cause I was being helped in everyway. From my sales person to financing. I had a great experience. Me getting this car was a surprise for my parents and they loved it. Thank you so much Louise and Juan and Tony Nissan Family for a great experience!!!


Louise is your go-to sales rep!

5
firstcar on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly and welcoming staff. Louise was lovely to work with. She was accommodating and knowledgeable with their products. I went home with a car i'm in love with and felt that i've gotten the best deal!


what do you mean tile fo review

4.8
#1grandmother on 10/11/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very friendly and courteous from the sales person and overall the company itself. Clean company and very professional. Easy exit to and from the company


Efficient Customer Service

4.5
Versa on 10/10/2016

Friendliness: 5.0 Overall Experience: 4.0

Deciding to purchase a car is very overwhelming but Eli made the whole experience comfortable. He was very thorough in showing me the system features.


Fast and friendly

4.8
NewNissan on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a new Murano from the Tony Nissan. The entire process including financing was very efficient I was in and out in a few hours with the vehicle that I wanted


Great and best car shopping experience.

5
Jerika Moniz on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Friendly dealership from beginning to end. Showed us the best options for what we was looking for. And settled the deal the way we wanted.


We like Nissan cars, because of it's high performance and it

5
cooldriver on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We like the personalized service that Charles presented. Very patient and informational to our needs.We felt no pressure in his salesmanship. He made the process simple and clear.


Great experience!

4.2
Tynval on 09/18/2016

Customer Service: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Our experience at Tony Nissan was awesome. Our salesperson Allen was great. He gave us no pressure whatsoever. He was the best! The entire experience was wonderful.


Tony Nissan head and shoulders above competition

4.4
Topsy on 09/14/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Tony Nissan stood out from other dealerships by going to extra effort to get approval for a lease car for a foreign military officer with no recognizable credit score. I appreciate their acknowledgment that not everyone is the same and that three are exceptions. Thank you.


Quick fix

5
srlc on 09/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was parked in a lot. Walking back to my van, I could see something hanging down under my van. I drove to Tony Nissan. Although it was late in the afternoon and the service department was closing up, Jason Komori took the time to come outside, look under my van, and diagnose the problem. A protective shield was missing a clip and therefore was hanging by only one clip. He quickly went to find a clip and fastened the part back. He did not charge me for the fix. Jason was so friendly and smiling the whole time, even at the end of the day. Such great customer service!!


Service with Care

5
hop1431atgmail.com on 09/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Cal was very detailed and hassle free when I came to buy a car, he was not trying to influence me to buy this car but only fed me the facts and how dependable it was along with its safety features which is very important when buying a car, I love sales people like that and I'm recommending all my friends to Mr. Cal Delos Santo.


Excellent Service

5
Carranza72 on 09/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Tony Nissan was one of best car sales I had. Great customer service Sales agent was very explanatory with vehicle features. Highly recommend to family and friends to purchase there new vehicle at Tony Nissan.


Amazing

5
Lennybc on 09/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I want to thank everyone at Tony Nissan for helping me buy my first brand new truck. It was a struggle for me being 19 and trying to buy from a dealership always the problem with my age and credit but tiny Nissan put that aside and really helped me out. My experience with the sales rep Calixto was amazing he even got me my request for a Red Nissan Frontier which was amazing. My experience was definitely life changing and they took care of me while other dealers only turned there backs on me. I can honestly say I will be back for my next purchase years down the line!


"What a great experience!"

5
RussG on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Louise Obaldo was friendly and very knowledgeable, she listened to what we were looking for and provided great service. Louise made buying a new car pleasurable. We would come here again and will recommend her and the dealership to our friends.


Awesome Service

5
ClydenDonna on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Terrific service advisor,from the beginning to the end everyone had a great attitude and and was friendly..I was promised my truck in 1hr 15 mins and was out of there before that time..Awesome


Smooth service

5
Lucy on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the smoothest, most peaceful car shopping experience I've ever had. I felt no pressure at all. Even though I was there for a few hours, it didn't feel burdensome. I'm glad there were toys for my 6 year old to play with, and was also happy there was free wifi connectivity so she could watch videos when she got bored. My child and I were both comfortable, which attests to the family-like atmosphere. As we were leaving the lot in my new Juke, my daughter yelled, "I love you, Uncle Char-los!" - the name she gave to our sales rep Charles Watson. Also want to mention how much I love the Tony Group website. It is easy to navigate through, unlike some other websites I attempted to look at it. Charles said it best - Tony is transparent. The ease and transparency of the website was the main reason I decided to buy a car from Tony.


Excellent Service.

5
manakuli81 on 09/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greeted with a smile. Cal was excellent and very greeting. Found a pretty good deal vehicle that I liked. Bought a new Nissan Sentra back in 2004 so that is why I came back.


Excellent!

5
Elnhiers on 09/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent Fast Reliable and Provides what you need. Quality and again Excellent Service so that I know what I'm getting with the vehicle purchase!


Great Service

5
Boronskie on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I called in the morning to check when can I have my Rouge service and they said they can do it TODAY in the afternoon. Very nice customer service over the phone and very helpful. Kinda surprise but I was glad so I went later in the afternoon. Checked in was easy and everything was explained and done professionally. Very happy sitting in the waiting room with free coffee and a big screen TV watching the RIO Olympics. Change Oil was even done in less than an hour. Thank you!


Excellent Service

5
Anthony Riel on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my car in for service today and was greeted and treated with excellent customer service. Great communication and crystal clear explanations. Awesome job.


Service experience

5
Tupua Patricia on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My service experience today was excellent. The service on my car was completed before I was able to obtain my hepatitis a vaccination next door at Kaiser .


Bad day into a Good day

5
Emjay702vegas on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Long story short, i had my car stolen and was no longer operable. I came into tony nissan not expecting to buy a car but Louise helped and listened to my concerns. Great salesperson!


Excellent service.

4.8
ghofius on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have always been skeptical of taking my car to get serviced at a dealer but Jason Beleno has earned my trust as an honest and upfront service agent. He is very customer service oriented and always straightforward with his answers to my repair problems. What a great person to have on the Tony Nissan team!!


IM IN LOVE

5
ballin!808 on 08/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I HAVE SO MUCH PLEASURE FROM JASON BELENO. I AM TREATED SO WELL ALL THE TIME, WHEN I GO TO THE CASHIER, I AM SO HAPPY TO PAY!


Excellent Service the first time every time

5
Slickahuna on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Belano is a very courteous member of the Tony Nissan Service Team. He always strives to provide Top notch customer care the first time and every time. From calling to make the service appointment, coordinating a rental/loaner vehicle, and following through to the service completion, he always makes his customers is number one priority. He always pays attention to my concerns and details of the issues with my vehicle and asks the right questions to help Tony Groups mechanics to diagnose the problem right away. When he is on the phone with another vehicle owner and I walk up to his station, he always acknowledges me and then goes over my service as soon as possible. When you need service for your Nissan in Hawaii, don't see the other dealers, go to Tony Nissan and ask Jason for assistance. He is a valuable asset to the Service Team and is always happy to assist you.


Excellent!

5
Charlie Charlie on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bough my first car and I'm very happy with my decision. Laura was very helpful and knowledgeable with the cars. I love the additional added services and warranties included with my purchase.


Excellent

5
Rokada21 on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Was very helpful in helping me find a new car, getting it to the price im comfortable with. It was an overall good experience and was happy with the results.


Excellent Service

4.8
jk on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Jason is always prompt, courteous and helpful. He is honest and tries to accommodate me whenever possible. I appreciate him following through on all services until the job is completed.


JASON BELENO-AWSOME

4.8
rosiepadua96789 on 08/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I took my car in and Jason was right there to assist me with my issue. He scheduled a tech to test drive my 2014 Pathfinder and was quick to figure out the problem. I needed a new transmission and Jason got the parts in and my vehicle was done within a week and during that time he got me into a rental knowing I needed transportation to work and to take my children to and from school. I also scheduled a time to pick up my vehicle and it was ready when I got there and it was even washed. Jason made things so easy for me and I didn't need to stress one bit. He is an excellent service provider and I don't know what I would do if he wasn't there the next time I take my car in for service. Keep up the great work Jason!!!


Amazing customer service!!

5
Clint N. on 08/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Having my car serviced used to be a real hassel, from feeling rushed when you're trying to explain what's going on to waiting a ridiculous amount of time to be informed about the status of your vehicle (most times having to call them) I've always heard horror stories about servicing your vehicle at dealerships which is why I've never wanted to ever go to a dealer for services. One day my Nissan Quest started shaking and jerking on my way to work. So being that Tony Nissan is right across of my job I had no choice but to take it there, this is the day that I experienced customer service like no other. Jason my service advisor was very helpful and understanding. You could tell that he genuinely cared about my issue and assured me it would get taken care of by the time I finished work so I could have a car to get home. I got a call just 1 hour later to inform me what was going on and what needed to be done to fix it. I gave the go ahead and received another call just before lunch to inform me that my car was ready!! From start to finish Jason was truly exceptional. Since that day I've never gotten my vehicle serviced anywhere else. Infact I've recently bought a brand new Altima from them knowing the fact that I have a great place to service my new car!! Thank you Tony Nissan for having great employees like Jason to make us feel right at home!!


Our salesman was awesome!

5
Chuck on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the time we drove into the dealership, our salesman Cal Delos Santos was great. He greeted us so cordially and made us feel welcome. He was very informative and we really appreciate him taking the time to answer all of our questions. We have had our Sentra for 15 yrs. and he showed us all the new features. The changes are incredible. We left the dealership after purchasing our new Altima feeling very satisfied and confident of our choice. Cal you were Awesome! Thank You!


Outstanding

4
Teddie65 on 08/08/2016

Customer Service: 5.0 Quality Of Work: 3.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

Jason helped my out a lot and he showed me very excellent customer service. He is good at what he does and he deserves a raise!!! I would reccommend my friends and family to this dealership because they care about their customers! The only thing I did not like is my AC being used. I have my AC off because I don't want it to be used and every time I get my carBack the AC is ALWAYS on


Best dealership, best salesperson, & best deals

5
Meekness1 on 08/08/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As military personnel and being a woman, I was skeptical about going to dealerships until I talked with Debbie. She made me feel so comfortable and I didn't feel taken advantage of by ridiculous sales pitch. Debbie and I talked for weeks about what I wanted and the pricing. She never forced anything on me. Once I was ready, Debbie had her best salesperson, Allen, show me all the features on a Nissan Rogue. We drove it around and I was hooked. Allen was so knowledgeable about the Rogue, it truly impressed me. He was the most down to Earth young salesperson. I felt no pressure. After a test drive, I had to drop my rental off and Allen drove me back to the dealership to sign for my new car. That's excellent customer service! Thank you Debbie and Allen.


Great sales personnel, AWFUL finance personnel...

2
JTFerguson on 08/07/2016

Overall Experience: 2.0

Extremely willing to negotiate price for a used vehicle. Be prepared with KBB stats and a full walk around of the intended purchase. Don't be afraid to go for what you earnestly believe the vehicle to be worth (from $10k to $7.9k.) After negotiating $7.9k as my price for a vehicle the sales consultant requested the pre-approved check draft we had secured from our bank (valuation written on it good for up to $12k.) Assuming they needed to take it to the finance office to get the required information from our credit union to complete the check and finalize the transaction, we handed it over. We had already negotiated our price so I didn't see the harm.I. Was. Wrong. WHAT A SURPRISE! The power train only warranty for the purchase brought the total price up to $11.9k! And because my wife was made terrified by that shyster (James) promising "failed transmissions," "blown gaskets," and throwing around the "CVT" acronym (claiming it's somehow harder to replace than a "regular" transmission...) I was left without option. I will NEVER conduct business here again.The sales consultant (Laura) was tough, but thorough! She did her job exceptionally well, was open to negotiation, and broke her back to make a deal. Car dealers suck, but as far as they go she seems like a genuine person. That finance office (James) is crooked, NEVER let them see how much you have available to work with.Laura is THE ONLY reason this review has two stars. That is all!I have another car to purchase in a few months, I will not be going here. Which is sad, because Laura is phenomenal. I will not be leaving stars for service, work, friendliness, or price because the two people I worked with are so diametrically opposed. The end result would be purely average because she was great, and he sucked. (1+5)/2=3 stars. I do not feel as though my experience in its entirely was worth 3 stars.James, and James alone, cost this dealer repeat business. I already had a private seller lined up for my second purchase, and Laura made me want to shop with Tony Nissan again. James made me not want to be in the same state... Let alone shop there. The last time I stood that close to what could be called "evil" was when I was deployed in Iraq and in some of the lesser desirable locations...


Really satisfied with service rider personnel, repairs.

5
margie on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have been satisfied with the service and personnel. Jason always handles my request with a smile and returns calls promptly. He deserves a raise and atta boy.Thank you,Margie


Great Service at Tony Nissan

4.6
MyMy D. R. on 08/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I've been taking my truck for service at Tony Nissan. Making an appointment is so easy. The job gets done quicker than I expect. I'm notified if there's any issues with my truck and presented with an explanations and solutions. I've always had a pleasant experience whenever I'm there.


Jason Beleno

5
Patricia Kaili on 08/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchasing my first vehicle has been an AWESOME JOURNEY. That was 10 years ago, so with that said, I upgraded on the same model 2015 Altima 3.5 SL, and Jason has been my Service Consultant till today. I have seen service consultantskills come and go, but Jason has been there for me and my family and friends with the same professional and friendly services he gives to all his customers. He keeps me informed and updated every time my vehicle is in for service, a few times even knew what the problem was while explaining the symptoms over the phone. I was totally impressed. ALOHA has many meanings, and Jason Beleno holds every one to the highest. Mahalo for ALL your hard work and friendship.


Best customer service

5
Happy customer on 08/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went there to service my car and Jason Baleno was my advisor. He is amazing! He explained what I needed with my car. He is just great advisor.


Awesome Experience & Customer Service

5
Sunshyne70 on 08/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tony Nissan is great! They treat their customers with respect, and ensure their needs are taken care of. The service advisor, Jason Beleno, is especially awesome! I have never had a bad experience with him. He always ensures my vehicle gets all the correct services. He takes time to explain things and answer questions, and makes sure I am taken care of and satisfied with the work I have done. He is honest and trustworthy, and I deal with only him when I need assistance.


Awesome!

5
alanakk31 on 08/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brought my car in for an oil change and recall. Check in was fast and easy. Jason was very friendly was helpful. When my car was finished Jason called me to let me know and pick up was a breeze. I would definitely be returning to service my car there.


Great with customer

5
edwin beleno on 08/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason was very attentive to my concerns regarding my vehicle. After the repair, he informed me on what was done and reassured that if the issue should come back he will take care of it. I trust is judgement and he make me feel confident with Tony Nissan's services.


Excellent service.

5
Jokawa on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason is professional and friendly. He is honest and very respectful of your time. If you are looking for great service. I highly recommend Jason Beleno.


Informative Service

4.6
NohoiKalauao on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Went in for a coil that exhausted itself. Was helped by Jason. Guy was thorough, to the point and as I am a person that prefers time not be wasted, I was appreciatve. Also gave me tips for better preventive maintainance and an understanding of the problem that I came in with and recommendations in the vehicle that needed attention like now.


Best service advisor!

5
CKHS on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Beleno, by far, always provides outstanding service and has my vehicle's best interest in mind! His professionalism and knowledge has allowed my vehicle to run at optimum quality. I'm never left disappointed and will continue to have my vehicle serviced with Jason :)


Awesome service Manager Jason Beleno

5
Rouge808 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Full of positive energy and enthusiasm Jason always provides the best service. I trust his recommendations 100%. Buying a Nissan is one thing knowing the awesome service and care your car will receive after it another. Not having someone I can rely on at home for solid car service related advice I turn to Jason and his team.


So Nice.

5
808Junior on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One of the best Service Advisors I've ever dealt with. Really knows his job in and out. Kind and personable! I always go to him, because he's the best!


Service Department

5
Koko on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason was very cordial and the way he treated me was "exceptional", in more ways than one. Service that I had done, was a lot faster than I had anticipated.


Excellent customer service and personable workers

5
Karly H. on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a 2016 Nissan Rogue in January from the Tony Nissan dealership in Waipahu. Jason Beleno has been doing the follow up on the vehicle since then; he has been our primary service advisor and has been doing an exceptional job. He has been a great help with booking me right away for recall work on my vehicle, is honest about the work I need done on the Rogue, and overall is very friendly and organized. I would recommend this dealership to anyone!


"Excellant Service!"

5
mels42 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Excellent service with Mr. Jason Beleno. Fast follow-ups on recalls and services...No sales pressure. Good advice on what might be needed in the near future.


Great Service!

4.8
DCS on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great Service and very informative people! Although the wait can take awhile you know that they are being checking everything. Jason helped us with and went out of way to assist us!


Always awesome service!

4.8
Quest#1 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The staff at Tony Nissan are always friendly and supportive. Jason Beleno takes the time to explain what needs to be done on my Quest and offers options to keep it affordable. I really trust my van with these guys!


Great service!

4.8
aks123 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everytime I go in for service, Jason offers me my regular maintanance upon drop off. After he inspects my vehicle, he always calls me with further recommendations if any. I like that he keeps me informed while my car is being worked on. He answers my questions thoroughly and always makes me feel welcome. The lot techs and cashiers are usually very friendly as well.


JASON BELENO IS TOP NOTCH

5
jsilva1 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have used Tony Nissan for about 4 years now. I was first introduced to my service manager, Jason Beleno when I purchased my first Leaf. I have had flat tires where I am stuck in town, last minute appointments with a weird schedule, and appointment adjustments within hours of my set time. Jason has ALWAYS come through to accommodate me and my service. He has ALWAYS gone above and beyond his customer service requirements, staying late or making sure I was taken care and friendly reminders what work needs to be done. Because of his FABULOUS customer service, my family continues to purchase cars through Tony Nissan. I have been with the Tony group for over 20 years and i believe that their customer service is the best. Thank you Jason Beleno for a job well done!!


Best customer service

5
Naone on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason is hands down the best service advisor I've ever had. Everytime I come in he remembers me and my children he also is very responsive to my questions and concerns. My parents now see Jason when they go to service and they absolutely love the customer service we receive we truly feel like he cares about all of us. Mahalo Jason


outstanding

5
Joseph1947 on 08/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The sales woman Laura was very helpful and sweet. she knows how to treat people with kindness and Aloha. She is very honest and very sincere when we meet at the car lot.. I will tell my friends to ask for her when buying and auto there. way to veteran keep up the good work


Great Experience

5
havehertea on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in just looking and told the sales lady that she was very accommodating and I told her I loved the Rogue and would probably be back to buy it. She didn't pressure me into doing it immediately which was very nice for a change. Louise Obaldo was great.


Like what I got !

5
Markhiga on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I'm very satisfied with my experience at the tony group dealership and would like to refer every one to David Diaz for his helpfulness . I like it that he met our budget and he was quick about getting my wife and I what we needed and out the door . See David for your next car and you will be satisfied and we will pass on the good word to family and friends.


Fast and free safety inspection for military

5
HoloMakani on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I appreciate the free coupon for a safety inspection for military. I never expect it, but I appreciate it when military is recognized. Jason Komori got me in and out quickly. Clearly, he is a fast paced worker who was handling 100 things at once, but still took good care of each customer.


Awesome

5
Medicinebear on 07/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was the best experience in had at a car dealership. I'm more than satisfied with my brand new car. I will be happy to referr people who are interested in buying a new car.


Great.

5
Steven Cholewka on 07/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership with a great the sales associates were very knowledgeable in the car I was interested in. I would totally recommend this place to others just because of their great sales tactics. I hope I get some people there soon. Thank you so much for all the hard work that everyone put in.


Excellent Experience thanks to Cal!

5
Kelly on 07/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were in the market for a used 3rd row SUV and had been looking all over the Island at vehicles. We were very up front with all dealers (at least 4 different dealerships) that we were talking to and Cal was the only one who was very understanding. He never pressured us into anything and told us, please go check around and drive vehicles with other dealerships before you make a final decision, just to let him know if we decided to buy a vehicle from him or another person so he knew what next steps to take. This easy going sales was what made us come back to Cal and buy our car from Tony Autogroup. Thanks so much Cal and we will definitely recommend you all to anyone! One negative was that there was only one finance person working and we had to wait over an hour just to sign the papers since he was working with another customer.


"Oustanding Shopping Experience"

5
rogue, clay55 on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came into the dealership looking for a deal. Louise Obaldo was able to make that deal happen. She was personable and easy to work with.


Wonderful

5
Marge_Rogue on 07/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had made anonline inquiry and Cal delos Santos responded, called me many times. He was friendly in the phone. So, when I'm ready to buy, know what to buy I called Cal and maleta an appointment. I went with my family. Cal met us inside the dealership. I like Cal the way He explain the features OF the vehicle to us. He is like a family. I got the vehicle I want with Zero Financing and Zero DOWN. He also called ME after two days. He made a fallow UP call.


Customer Service Representative-Jason Komori

4.4
NSantiago on 07/14/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I have worked in and dealt with the service industry for a majority of my life. Therefore I am compelled to extole accolades on Jason Komori. I recently took my car in for service on several issues, some of which weren't resolved to my satisfaction. My natural reaction was to get irritated and aggressive, at which point Jason but me on check. He did this by being empathetic, patient and efficient. He listened to me vent my concerns all the while displaying a sincere and authentic demeanor. In addition to being a genuine and caring person, he is on point with his work ethic. This young man was all around superior, because he went above and beyond to address and correct all my concerns and issues! His service alone will make me a lifetime customer. Thank You Jason you are the best! Somebody better give him a raise and a title cause he is a diamond in the rough , who should be recognized and rewarded!


very good

5
randalbobbie on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a long day of car shopping and my sales woman was very helpfull and patient. I will definitely come back for another car. Thanks.


Great Sales team.

5
Keep Trucking Haw. on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had 2 very knowledgeable and helpful sales persons cover for each other to help me achieve my dream truck. Even when they were unsure they got the correct information to me in a timely and professional manner. Even going as far as explaining the test drive protocol. I very pleased with the level of service and professional care they displayed. Mahalo Charles Watson and Juan Montes


Perfect

4.8
bluesnail on 07/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I told Cal that I wanted a reliable, used vehicle with low gas mileage. We found my car within 1 hour. I wanted a painless experience as possible and it was provided to me. The only con was I had to wait over an hour to see the one finance person on duty and I was not even financing my car. It was a cash purchase.


Blessed beyond words

5
nakui on 07/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in for my regular oil service for my old car but with the intentions of searching for a future trade not expecting it'll actually be the day. We asked for the best salesman who could give us a deal and Cal was that man. He showed me many options of the Nissan Rouge but I gave him my likes and dislikes and what I wanted in a car. It took us sometime because of my pickiness but with that I got the car I wanted. He had patience and he didn't force me to get anymore less or more than what was in my means. This is my second time I've bought my cars from and every time I come there's always that one salesman who genuinely cares for people and that's exactly what Cal is. I'm supremely happy with my purchase. Thank you thank you Cal & Tony Nissan!!!!!!! #onehappycustomer


Good customer service

4.8
Pascual24 on 07/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Louise help me find not only a vehicle but exactly the car I wanted. She was very courteous, knowledgable, professional through out the entire process from start to finish. She explained everything very well so that I could understand, and best of all she was very honest and up-front about the entire process. It's been our third car buying experience with this companh. I'm so very glad that our family made the decision to buy my car from this dealer, and I will certainly be bragging to everyone about what great service I got from Louise at Tony Nissa. Tony Nissan all the way!


outstanding customer service

4.4
TKaleikini808 on 07/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

I'd like to compliment Loiuse for the excellent service she provided us this week, I'm highly pleased with her professionalism. You can be sure that we will continue to do business with her. I'd also would to say thank you for snacks and water you provided us.


Outstanding Customer Service

5
Nanigirl96744 on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tommy goes above and beyond, words just cannot express how grateful we are to work with him. He has been assisting my husband with repairing the minor imperfections that was found after the car was purchased. He assisted me as I needed another spare key and I was pressed for time the day I came by. Tommy was there waiting for me, drove my car to the service area and had me wait in the front area. I was told the service dept was very backed up but it wasn't as long a wait as I thought it was going to be then I was off and running again.


Great experience for my first time

5
John Roberson on 06/27/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was my first time going with my husband to pick a vehicle, Allen made my experience comfy and an overall pleasurable experience. He listened to my likes and concerns along with that of my husband and picked out a vehicle we would both like. Awesome customer relations and all of them kept offering water and snacks and checking to make sure we were comfortable.


Nissan Versa 2016

4.8
RobbieRob on 06/26/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Nissan Versa is a nice, cheap and great value type of car. It takes me to point A to B just fine.


I was not pressured into buying a car.

4.2
napua on 06/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 1.0

Recently widowed, I did not think I qualified for a brand new car. Laura Santimore was patient and understanding to my needs. Within hours, I drove off with a brand new 2016 Versa. Laura "Laura II", you rock!


Customer Service

5
Elizabeth Kauahi on 06/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Your Sales Associate Laura Santimore stuck with me all day to help me with my decisions and concerns, this is what I call "GOOD CUSTOMER SERVICE" she answered all my questions and made me feel very at home with my decision in getting a New 2016 Altima SV I'm just happy with it.


Had a great experience!

5
Mrs.Miles on 06/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I are completely satisfied with our buying experience with Laura Santimore. She did everything she could to make sure we were not only happy with the Saturn but that is was exactly what we wanted. After going there for 3 days in a row, no one seemed to help much and did not put in any effort to help us. Called Tony Nissan at night and she promised to meet us the very next morning. Waited patiently and even had the vehicle that we were interested in out and ready to be looked at soon as we got there. Very kind, understanding, keeps her promise, and such a very hard worker. She was very patient with us. Me and my family recommend Laura to anyone we know wanting to buy a car and will definitely buy from her again when looking to purchase again.


Laura is friggen AWSOME!!!!

5
msbrooks on 06/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I am a 52 year old business women who just bought the first brand new car of her life. I've bought and owned many cars in the past but they have all been "gently" used high-end European cars over the last 14 years. My plan was to buy a car this year, but not necessarily a Nissan and not new. The recent need for high cost repairs on my 2006 Saab accelerated my vehicle purchase plans.Laura made sure that everyone in her circle of friends knows that she now works at Tony Nissan and has been very enthusiastic when speaking of her new job. So I decided that my next car would be purchased through her, but still the plan was for a used car. I am very aware that my credit score is low by industry standards and didn't think a new car would be possible. My plan was to purchase a lost cost used car, but Laura explained the benefits of purchasing a new car over a used car (low to no repairs needed in the first couple of years) and then she researched which new car would fit my lifestyle and budget. She was professional and non-judgmental with regards to my low credit score. With all of the new technology in vehicles, Laura made sure that I knew enough to program my car and rolled off the lot with my car and vehicle communicating with each other and enabling me to communicate with the world hands-free.I love my new car and look forward to making service calls at the dealership. Lastly, the finance process with James was also quick without the judgement I anticipated with my credit history. I felt respected and valued.Thank you Tony Nissan for hiring and training a team of individuals that respect and understand the needs of the consumer.


In, out and, satisfied

5
Fluffyguy on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My in-laws have bought a few cars now from the auto mall. I was accompanied there with my mother in-law. The sales person who helped her was not there, but Laura Santimore was there. She took the time to listen to exactly what I wanted, and delivered. She was not pushy nor did she shoot down any request no matter how outlandish. Everything was explained to me in great detail. Responses were prompt and precise. All in all a great experience I recommend everyone to come to tony group autoplex.


emoji five thumbs up!

5
Christaline on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was my first time going to a dealership to purchase a car, of course it's scary not knowing what to expectas I was feeling overwhelmed browsing online, trying to find a car to my expectation, prepping myself to go to a dealership to look at cars+pricing with my "not-so-awesome-but-okay-creditscore." After weeks of searching, my other half suggested to visit her good friend in Kaneohe side at another dealership or to visit Tony Nissan in Waipahu and to ask for Alexandria (her past co-worker)--so I took my gf's idea into account and drove to Waipio first since it's closer to where I live. I stepped inside asking for Alex, & she met with me, asked me some questions and actually worked with everything that's up to my wants and needs. We went over different cars of my likings and even helped me narrow things down & professionally help me with things I should consider when buying my first car. There was zero pressure, we looked at several cars, she even grabbed those cars so I can sit inside the drivers seat & turn on the car. I liked all the cars! Only dilemma I had was "which one do I want to take home?" --long story short, I stayed in Waipio location & decided to work with Alex. I purchased the white Nissan Sentra it's used new car, certified pre-owned, but hey!, I just wanted to get from point A to B, something that's great on gas / mileage and has AC, and above all: I didn't want to overwhelm myself with paying high monthly or down payment considering I'm trying to build my credit (: everything was smooth, I didn't feel pressured, I wasn't rushed, it's all tied back to what I wanted, I forgot that I was in a dealership because everything was all smiles. Even as I was waiting for my car to be serviced, I was cool with just playing with my phone to keep me busy as I wait, but Alex sat down with me and talked stories with me that made hour and half wait seem like it was only 10 minutes! Thank you so much again, Alexandria, for being patient and to let me work with you. I'm happy with everything & definitely a satisfied customer! If you're on the same boat as me, or just want to receive excellent service, I highly recommend working with Alex!


Thank You!

5
joerey777 on 06/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My sincere appreciation to the team at Tony Nissan! "100% CUSTOMER SATISFACTION"!Excited to be driving my Second New Frontier Crew Cab...Beautiful. Mahalo Alex Alakai (sales consultant)/ Jeb Sheppard (sales manager)/ Angela Henry (accessory parts specialist)/ and Darin Miller (finance manager)...Great Team #1 2nd 2 none!!! Aloha, Joe


Fast, friendly, and hassle free

5
plane _nuts on 06/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was interested in a vehicle I saw on their website, it was after hours so I left a message for a call back. The next morning I was contacted by Cal Delos Santos, the manager for internet sales. I came in for a test drive and made my decision. However, the vehicle needed to go through a certified pre-owned inspection which would take a couple of days. Later that same day Cal phoned to tell me the process was done and invited me to come pick up my new vehicle! My sincere thanks to everyone for their fast, friendly and hassle free service. I highly recommend this dealership!


Positive Experience

4.6
mapu on 06/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Wasn't approved to buy a used car but Cal went out of his way to get me approved for a brand new Sentra SV. He showed a lot of empathy toward me and I really appreciated him! He was extremely helpful!


Positive Experience

4.8
Amandaevethum on 06/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is my first car (and first lease), and went very well. I'm really happy with my Rogue so far and Laura has been there to answer all questions.Our one qualm was the negotiation process (I.e. With the financing office). We first pursued a 2015 fully-equipped Rogue, thinking this would be less expensive or equal-in-price to the 2016 simpler model. Ultimately, I was told I'd have to put $10,000 down on the 2015 Rogue if I wanted my monthly payments to be within budget... Who puts $10,000 down on a lease? I'm glad we went back to them for pricing on the 2016. 0 down (mind you, it was one of 5 specific cars on which they were offering a specific monthly price, so that makes sense). Walked out the door happy.


Laura was great

5
Lulu on 06/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I leased a new Rogue from Laura. She helped me find the right car, was really friendly and very knowledgable about leasing which helped keep the payments low. I recommend Laura if you're thinking about a new Nissan.


Purchased a new truck, Nissan Frontier Makuakai Rothman.

5
Mahinadahui on 06/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome service from Mr. Louis Boria and Greg Jackson! Extremely helpful and goes above and beyond to make the customer very happy!!! Very satisfied with the assistance and willingness to help!


Awesome friendly service!

5
hulu423 on 06/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased a new car for my wife at Tony Nissan and it was the most pleasant car buying experience I have had. Mike is very friendly and made us comfortable throughout the entire process. Overall, awesome dealership and customer service!


Would go to Cal again

5
Versa808 on 06/14/2016

Overall Experience: 5.0

It was a pleasure speaking to Cal on the phone and working with him at the dealership. He is very friendly and makes you feel like you can ask him anything without feeling rushed. If I purchase another car from Tony Nissan, I will ask for Cal.


Awesome

4.5
reneekl on 06/13/2016

Customer Service: 5.0 Quality Of Work: 4.0 Pricing: 4.0 Overall Experience: 5.0

Alex was a great salesman. She was friendly and very very patient. We really appreciated her kindness and willingness to keep us happy in whichever way possible. Mahalo!


Patient and nice representative

4.6
Jingyu Chen on 06/12/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Nice and patient representative spent almost whole day with us to find my favorite car. We went through the process of temporarily loan and insurance application and run the car back to home at 8 pm.


Amazing Sales Rep

5
Broderick09 on 06/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We stopped by Nissan to get some ideas. We had a Nissan several years ago on the mainland and were impressed with the company. We decided to visit the Nissan dealership here. Louise spent several hours with us showing several models that we were interested in. We decided on a new Frontier and are very pleased. When ready to trade our other car, we will look up Louise and Mike.


My new Sweet Ride!

5
Mercedes808 on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 3rd car we have bought from Tony Group. It was time to look at new family cars after 12 years of owning a Honda Pilot. (I've owned a Prelude and a CRV in my previous non-children-hauling life) I was pretty set upon purchasing a new Pilot without blinking twice! However, the shape of the Pilots have changed sooooo much that it was time to explore other cars that can fit my other 1/2. My family agreed that the Nissan Quest was comfortable with a ton of leg room (a requirement seeing that my husband is 6'7") and lots of space to go Costco, bringing all the gear to the beach, while comfortable hauling 5 ballerinas/skaters/b-ball team etc.I am a pretty avid driver as I put on 160,000 miles onto the Pilot. I LOVE driving even more now in this Nissan Quest!I must say that the "stigmata" of owning a van has completely changed as all of the kids who hop into the car nearly drop their mouths when they are in it. They don't even reference this car as the "mom" mobile - as it's the "cool car" to be in.Louie - the gentleman who assisted my husband and I is fabulous. We were not in a rush to purchase a car as I my other car was still operating, but somehow we sealed the deal and drove off with our Nissan Quest.


Cal is the man.

5
kalimak on 06/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was helped by Cal Dlos Santos and he was excellent. Worked with me to get me into a vehicle, no hassling just good salesmanship. I would recommend Cal to any one who's looking to buy.


Knowleadgable Representatives with outstanding motivation

4.4
Alyc34 on 06/05/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I arrived to Tony Nissan not knowing what i wanted yet undecided but the representative was able to walk around with me answered every question and was very patient with my decision i was never rushed to make a purchase which in my opinion is good i dont like to feel preasured when i invest.


Accomodating and welcoming

4.2
jules on 06/05/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

It was an easy process! they guide us through the process and help us decide on type of vehicle that issuitable for us , it was a good experience.


Easiest major purchase I've ever made.

4.2
scotttmc42 on 06/05/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

My wife and I had been discussing replacing my 20 yr old Chevy Silverado off and on for a few months but I didn't think I was ready. We happened to be driving to Costco when a truck in your lot caught my eye. Drove in just to look, and Cal came upon us as we were comparing a 2014 Chevy Silverado and a 2015 Tacoma. We discussed the two trucks and decided to go with the Chevy. He had a very low key style which I liked and offered to run the numbers. A little while later I drove my newly acquired Silverado home. Like my title says it was the easiest major purchase I've made. Very happy. Thanks Cal!


Satisfied

5
Roxharmjoe on 06/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cal was very helpful, knowledgable and his not the type to force people into buying a car instead he gave us many options and let us decide on our own... Very patient and we appreciate it a lot.


Still blown away...

5
Crusaderboi97 on 06/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What started from emails back and forth about a vehicle, led to an appointment. Upon meeting Louise, she confirmed with me the vehicle I wanted to see and we found it on the lot. We looked it over, she explained a few key items, and then we went for a test drive. Mind you, we have been through this process many times. My friends all say I suffer from car ADHD. Ha ha ha. Louise was kind, knowledgeable, patient and really listened to us. She was not what we expected from a car salesperson, nor was she what we expected going to Tony Nissan. I am so happy to say that so far, she and everyone there has exceeded our expectations.Our family first purchased from this dealer back in 2003. We tried again in 2009, but I was forced elsewhere. After our recent experience, we are actually looking forward to coming back and working with Louise and the Tony Nissan team! Thank you so much to Louise, Darren, Angela, Jeb, and everyone else that was kind and courteous with us through this process. I hope more people see this and decide to try, Tony Nissan! THANKS SO MUCH, LOUISE!


Amazing experience

5
Flores,paul1988 on 05/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Louise was very helpful nice and a great sales consultant to our family she helped me with everything and very patient with an outstanding personality I will definitely recommend her to my family and to my friends.


Great customer service

5
Jamie Fernandez on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service from Alex as well as her fellow associates. We were greeted right when we pulled in and hot the service we needed. She/co-workers made sure you were OK and always asked if you needed anything and offered water and snacks. Clean environment. Process was long but other than that well worth it.


First impression UNREAL

1
MrsAgnew on 05/26/2016

Overall Experience: 1.0

My husband and I were interested in purchasing a used car. My husband's coworker recommended this specific dealership and he went ahead to contact Tony Nissan Waipahu through online about the car he's interested in. The sales representative named Louise called my husband about the car and with a text saying to save her xxxx number! I honestly dont find this pleasing to potential buyers if one of your representative likes to use this as her personal business too! Please have her read this message or I will come and see her myself with my husband!


Swindled--don't trust the management.

2.8
Tom on 05/25/2016

Customer Service: 4.0 Quality Of Work: 1.0 Friendliness: 5.0 Overall Experience: 1.0

I *supposedly* closed a deal today--to include with the salesman, floor manager, and general manager. We agreed on an "out the door" price IN WRITING. I signed the agreement, then left to pick up my wife and a check. When I came back, the supposed "floor manager" (Cal D.) tried to jack up the price by another 6%. I met with the supposed "general manager" (Mike D.), and he just said sorry, no can do. Absolutely dishonest. Maybe they made a mistake, but a deal is a deal--the fact that they could back out of it without blinking is simply stunning. I'm hoping they'll realize how bad this is and call me back, but I'm not holding my breath. Yes, I do have a photo of the original negotiation paperwork with my initials next to Mike DeMello's approved offer.


Awesome, fast best customer service

5
Aznmonkey on 05/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mike helped me out and he was super helpful and patient with me. He did a walk around the car and made sure that the car I wanted to buy was right for me. Mike was kind and not pushy. Made sure I was okay while I waited for the paper work and finance. Offered me something to drink and eat. I would highly recommend him and tony nissan. Everyone is friendly and awesome.


New Nissan Van

5
Clayton Shobu on 05/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service and quickness for Tommy Chun Ming. He went beyond the call of duty to get me my vehicle in lightning speed. Just to explain, one of my vehicles in my fleet got into a head on accident and totaled our van. We needed a vehicle as soon as possible and Tommy delivered even though the van needed shelving and racks.


Great Friendly service

4.6
boogiecat on 05/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Laura was very easy to talk to and she as very helpful with the whole purchase process. She was very attentive and did her best to make things go smoothly.


"Great service provide by Cal"

4.8
MCfuj18 on 05/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Cal provided excellent service when I came in to select a Rogue. His low keyed and caring personality gave me the confidence that I was receiving an excellent deal at Tohy Nissan. I would advise anyone to see him. He is a superb salesperson representing Tony Nissan.


Awsome truthful Salesman

5
Bexster82 on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Right off the bat Cal was the first salesman who tried to help us we were there the week before n nobody really payed attention to us or helped us we decided to give it another try there n we meet Cal super Awsome truthful knowledgable guy he actually helped us with no pressure n took time with us!!!! I would recommend him to anyone who needs a great experience I'n buying a car!! THANKS CAL!!!!!


Great Service Always

5
Nanigirl96744 on 05/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My original Salesman wasnt in the day i wanted to view the cars i was interested in so he recommended Tomny. Had great CS from the start. Tommy was overall friendly, informative, had the info on the cars i was interested in. Tony Nissans online site is great! Bought my first truck from here back in 05 an it never gave me any trouble. Id DEFINITELY come back again


Services

5
Puccini11912 on 05/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason provided a great services. He advised my wife, Danita MEREDITH-Sanchez, in regard with our 2014 Armada. All items were fixed and even the car was clean. Jason did great and I want him to be my adviser for now on. Mahalo for your dedication and attention to details.


Bravo Tango

4.6
Snw215 on 05/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Cal was a great salesmen. He listened to what we wanted and showed us a good group of vehicles. With his help my wife and I were able to locate our next SUV! Start to finish the process flowed smoothly.


it was awesome!

5
joanna on 05/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

i came in a few months prior and sadly didnt walk away with a new vehicle and was very sad. i came in to see alex this time and ended up walking away with my 2014 ford focus . Alex explained everything in detail on the process and made me comfortable the entire time she explained the reasons behind needing a cosigner and working with my budget. i love of quick and easy it was plus fun with alex always smiling :)


Professional, Honest & Fair

5
Lifted! on 05/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Laura did a great job in sealing the deal. She worked with us to find a happy medium where we were happy with both the value of the trade-in and the purchase price of the vehicle. Of note, the weekend before we had went to the dealership to look at the vehicle, but it was not on the lot. It was away being "serviced." When the truck arrived back at the lot, she texted me a photo. The truck looked amazing and we went the next day and bought it! Whether we were still shopping for a vehicle or negotiating the deal, Laura did a great job of keeping us updated on the status of each. I will recommend her, by name, to people I interact with - along with Tony Nissan of course! I do not say this often after doing the dance with a dealership, but I am one happy dude with the overall experience and this truck!


Leased a new vehicle

4.6
SPMWHL on 05/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Laura was very helpful ensuring our needs for a new vehicle were met. Friendly, attentive and really wanted to ensure we found the correct car for the correct price.


Hassle and stress free car buying experience!

4.6
Cr01 on 05/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Charles Watson made our car buying experience a comfortable and Non stressful process. He is what every car dealer should have! He never once pushed us into purchasing a vehicle. He gave us time to make any decisions. I appreciated the fact that he wasn't pushy at all. Customer service was on point! I would definitely recommend him to others! Not only was Our sales person great but the whole Tony Nissan family were all very welcoming and nice! Thank you Charles and Tony Nissan!


Excellent service!!

5
CitroKai2016 on 05/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to thank Greg, Sales Manager of Tony Nissan for the service and time he has provided to me. I purchase a Hyundai Sonata about a month ago, but noticed one of the tires had a nail in it and someone had applied fix-a-flat (probably a previous owner) so that the tire was not repairable but only replaceable. I called Greg, actually not expecting much based on my past experience with other auto dealers that run dishonest operations; however, Greg was very sympathetic and helpful. He talked to the service department and took care of the situation. I really appreciated his time and services, and can confidently say that this is the only dealer I've ever dealt with that I had a good experience with.


2016 Maxima SR

5
Jackie on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Laura Santimore salesperson was friendly, asked for assistance when required. Ensured that you found what you liked. Took a test drive. Explained all the safety features, gas mileage and special features that came with the car. Took time to contact me and ask how everything was. Ensured that I was satisfied and took care of any problems immediately. A team player who makes you feel great that you are able to feel like family. I have had a brought previous Nissan truck and cars for 41 Years and strongly recommend them to my friends. Sales and Service department are outstanding and provides the Customer Service that makes you want to continue to buy a Nissan.


Cal Delos Santos is awesome

5
mikiemikes on 04/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cal did such a tremendous job making my family and myself feel like family. He did not beat around the bush or try to pressure us into buying anything. He was very accommodating to us as we changed our minds on vehicle colors and options numerous times. I will highly recommend Cal, Darin (Finance Manager), and Debbie for any Nissan purchases and will definitely come back to them for future purchases.


Eli & Darren

5
lpeters7 on 04/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've gone to other Nissan dealerships on island (kaneohe) and I tell you..tony Nissan was by far THE MOST professional and helpful I've been to. For starters, I went around 730pm and I could see after a long days work these gentlemen were exhausted but they treated me as if I was the first customer of the day. Eli didn't promise me an empty deal. He did not hassle me at all. I've owned lots of cars and I promise..this guy was the best salesman. Easy to talk to and ensured I had the best service as possible. After I decided on the vehicle I wanted, Darren (finance) assisted me and ensured I got the best deal possible. I promise to recommend this dealership to others. Hands down I love this place. Quality customer service, care, and professionalism supercedes any dealership I've been to nation wide. I can't say thank you enough!!!!!!Oh!! And this was the best deal I've EVER had on any vehicle.


Exceptional service

5
navy89 on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our daughter's 1999 Honda recently died on us and after donating it to the Make A Wish Foundation we found ourselves at Tony Nissan/Honda to shop for a replacement. Eli approached us as we were walking the lot looking at certified used vehicles and the rest is history. Everyone we met through our buying process was highly professional and super friendly. Eli was never pushy and after purchasing and shaking hands, we felt like we'd really made a new friend. Cannot thank Eli and Tony Nissan/Honda for a painless, flawless purchasing experience. CAPT and Mrs. Bill Dodge


Awesome Service!!

4.8
Crystal.Mousser on 04/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Mike is an awesome salesman and very knowledgeable! He made my vehicle purchasing experience fantastic. I will definitely recommend him and Tony Group to my friends and family.


Wes is the best sales rep we've ever dealt with!

4.6
CitroKai2016 on 04/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

We recently bought a car at Tony Nissan. Thanks to Wes, we had the most pleasant experience ever in purchasing a car at a dealership. We've bought several cars from a dealer in the past, and none of them was fun and pleasant. Wes was never pushy or aggressive like typical car salesmen. He was patient and understandable, and he was simply there to help us make an informed decision. We finally decided to buy Sonata from this dealer solely because of Wes. We will definitely go back to him in a few years when we need another car in the future, and we can confidently recommend Wes to any friend who is considering to buy car. Thank you for all your help and time, Wes.


We were blessed with an awesome salesmen, Cal!

3.4
ramos2473 on 04/05/2016

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 5.0

After leaving there the previous day, disappointed and uneasy we decided to try one more time with a different salesmen and we were blessed with Cal Delos Santos. He was so patient and helpful. Worked with us and made sure we were to leave there with what we came for. He's AWESOME!!!! I recommend anyone looking to buy, to go and see him.


Great experience!

4.8
Joannelulu on 03/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This was my first time buying a car and Cal sought out the best car for me. He was really friendly and guided me towards what kind of car I was looking for with the features I really wanted such a reverse camera but also what would be worth my money and in my price range . If you go to that dealership, I would recommend you go to him because he's a guiding hand that has your best interest at heart.


He really wasn't ready to sell me a car

3.4
Juergen on 03/22/2016

Customer Service: 3.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 2.0

Tommy www recommended to me by a friend. I went to him looking for a new car. He showed me cars and I was ready to buy. After that he never got back to me and 5 phone calls were not returned. I went to another dealer and bought a brand new car with excellent financing. I had my old car serviced at this dealership with excellent experience, but when it comes to sales they don't seem to be interested.


Awesome, quick, freindly staff, awesome lot.

5
Shane Fernandez Jr on 03/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to see Cal but he was busy so they handed me to Mike and I don't regret it one bit. He's an awesome dude, friendly, knowledgeable, and did not pressure me to do anything. Always double checked if I had any questions and was also great with my family.


Customer service beyond compare.

4.8
Nathan Hoback on 03/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I initially went in to look at the NV Passenger vans. We had done our research and concluded that this was a vehicle we wanted. We went inside and asked about looking at one. Allen was the first one to greet my whole family (7 of us) with a smile and very positive attitude. As we casually perused the large vehicles available, Allen entertained the kids and answered all their questions about pretty much everything. When we decided to run the numbers for the van Allen helped us get a van with everything we wanted and then some. It was a wonderful buying experience that we wouldn't forget. In fact, when our second vehicle broke down we knew exactly who to talk to, and once again Allen was the man of the hour. He help us settle on a 2016 Altima SR which I LOVE. I can't say enough good things about how patient and kind everyone we dealt with was. Especially since we had 4 rowdy kids and an infant.


Great Customer Service by Nissan

4.8
Zea on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

The Nissan personnel are : Knowledgeable + Friendly + Helpful + good Follow up = Great Customer Service. I went to check the used car I plan to buy but ended up buying the new Nissan sentra. When I buy my next car for someday - I'd go see Mike Choe ( or his someone of his caliber ) to assist me again.


Experienced Salesman

5
boomer on 02/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you need a car, go to Tony Nissan, and ask for Louie Boria. Once he found our what we wanted in a car, he parked our Sentra outside and made it happen. Our car shopping experience was amazing because of Louie. Not only did he take care of everything before we bought the car, he cared enough to make sure everything was good AFTER we bought it. I love my new car, and I heartily recommend Louie at Tony Nissan. Thanks, Louie.


Simple, pleasant, smooth, and easy experience.

5
Purelight on 02/25/2016

Overall Experience: 5.0

I had a great experience working with Cal. He was very helpful and answered all my question. Was a pleasure working with him. I was pleased with the entire process.


No place better than the Tony Group!

5
joshfomai on 02/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thanks to Cal from Tony Nissan, he made the impossible possible. Even with my bad credit, he went the extra miles and got me and my family into a brand new Nissan Pathfinder. My first new car ever. I went to other dealerships, but they weren't able to do what Cal did. He even made it a fast experience. When I got there, everything was pretty much all set up. And in two hours, I was leaving the lot in my new car. He also took the time to call me the next day to see how the car was doing and if we're happy with it. I wouldn't go anywhere else besides the Tony group, and I wouldn't go to anyone else beside Cal Delos Santos. Thanks again!!


TRUCK TRUCK TRUCK!!!! :)

5
kimmiechee23 on 02/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience working with Mike Choe. He was very helpful in finding what I want. He wanted to make sure I got what I was looking for with no pressure. Very considerate, happy, and positive employee which make this usually long process seem fast and painless. I recommend that you ask for him if you want to make your vehicle shopping as best as an experience as you possibly can.


Best salesperson

4.8
rachel1020 on 02/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My salesperson was Mike Choe. He really trying to help me to find right used car. He made me happy even didn't buy the new car.he always smile face and he was hard to work for me all that time ( find auto insurance and moved my stuffs from my rental car to used car, and plus Tony nissan has enterprise so, he figured that i don't have to go drop the rental car to pearlcity....more...all those works,) he did good job for me even he has a lot of customer at the same time I don't have to get to upset which means he always doing fast for customer Thank you, Mike! and his handsome guy ^^I will strongly recommend him whoever fo to Tony Nissan, look for Mike Choe!!!Thanks again.


Amazing customer service!

5
josiecat21 on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I had to trade in a vehicle and were looking for a used car. We worked with Allen Diethrich. He listened to what we had to say and helped us with every step in the process. If we had any concerns he took us seriously and didn't push us off like some would have. He was very knowledgeable of all the cars we asked about. I will definitely recommend him and Tony Nissan to anyone that is looking for a car!


Purchase of New vehicle

5
Versa Note on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All departments and personnel I dealt with provided me with excellent "NO" pressure services! I started with servicing my 2006 Truck and ended purchasing a New 2015 Versa Note. I am extremely pleased with the vehicle and personnel who assisted me, thank you.


Salesman is a good listener, knowledgeable, patience

4.6
Maria M on 01/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Our salesperson was Mike Choe. He listened to our needs and showed our options without wasting time. I was looking to buy an SUV and found one, but I was concerned it may not fit in my garage. Since we lived not too far, he suggested we drive the car to my house and find out. We'll it did and now I have a new SUV. Mike also made the purchase process very simple and stress-free. Thank you, Mike!


Peter Hirsch

4.8
1234glenn on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Peter gave us excellent service and took care of everything from the financing, vehicle availability and including getting the vehicle over to Maui. This is our 5th vehicle from here. Hope to get many more from Peter.


No hassle No Pressure

4.8
joeysum on 01/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Cal was great! I hate shopping for vehicles primarily because the sales people follow you around constantly but Cal offered me his business card and let me wander around the lot on my own and told me to call him if I saw anything I was interested in - that alone let me defenses down and it was a such relief! I was able to look around under no pressure and I did find a vehicle that I was interested in, I came up to him and we went from there...he listened to me and gave me exactly what I wanted. The sale was very straight forward and easy. I felt very comfortable, at ease and confident that we could do business together. About two hours later I was walking out with my new car and within my intended budget! Very happy with my purchase!


Fast, thorough and efficient!

5
laulani45 on 01/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Many thanks to Jason Beleno (Service Advisor) and the technician who repaired the A/C on my 1999 Nissan Pathfinder! Took the car in for repair and got it back the next day. And I certainly appreciate the thorough work done in diagnosing and fixing the 2 separate problems found with the A/C . . . and then quickly tracking down the after market part (evaporator) needed for one of the repairs.


ALLEN DIETHRICH ROCKS

5
Caylee H. on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealership is awesome and Allen is SO great. I was really nervous going in because I had never bought a car from a dealership before, but he was extremely relaxed and guided me through the process at my own pace. He pulled up EVERY car on his computer that met my standards and then took the time to show my husband and I each one that I selected (there were, like, thirty and a lot of them were the exact same car in different colors). My husband and I are a pretty young couple and I didn't feel even once that he was trying to take advantage of us. He guided us through the whole process like a pro, joked with us, and was generally just a great person. I left with the perfect car for me as well as trust and confidence in the dealership itself. I would recommend this place and this salesman to anyone, especially young people who might be nervous about the car buying process.ALLEN IS THE BOMB!


Helped me work with in my budget

5
Cubrian82 on 11/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very pleased with Thomas, he worked with me to help get what was important with my car and in my budget, I will be going back to Tony Nissan to take care of every thing else.


Outstanding Service

5
Nissagirl on 11/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Today I brought my truck in for a sensor light problem. Jason Komori was very helpful. He and the gentleman who helped me upon arrival made it easy. Thank you for being so professional.


Salesman High Recommendation

4.8
Star1440 on 11/12/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

. Your salesman (Louie) was truly an exceptional salesman. the opportunity to deal with him before and enjoyed his professional attitude and presentation. A family man.


I got the car I wanted without hassle

4.2
swong60 on 11/05/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 2.0 Overall Experience: 5.0

Louie got me the car I wanted in the color I wanted. Once I told him that I didn't like the color of the cars on the lot, he took me off site to make sure I found one. Louie was friendly, knowledgeable and understood my needs. He told me all the features, helped me move my things from my old car and set up the blue tooth and this was 8 pm. The only thing I can complain about, which has nothing to do with Louie, is the tremendously long negotiation for price with the manager. I had to fight tooth and nail to get just a little break on the price. It was also the longest price negotiation I have ever gone through. At one point I walked out. Make it easier. If you can't meet the price I want, just say no. Don't play this back and forth game for 2 hours. When I do recommend someone to Tony Nissan I will tell them to ask for Louie but I will also warn them that Nissan makes price negotiation excruciating!


Purchase of NV200

5
Satisified1 on 10/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great pricing and minimum amount of time spent purchasing the car. Peter worked out a good deal and prepared alot of the paper work before hand to save alot of time when we actually went to pick up the vehicle. We ended up saving time and money


Best ever service

4.6
fisherjoe on 10/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I've been going to Tony Nissan since the old Pacific Nissan days in Waipahu. Three Pathfinders in a row!! Have seen a lot of service advisors come and go. This was a return trip due to parts availability. I came in on Saturday without an appointment a was home in 4 hours!! Chantel was a rock star, by far the best advisor experience to date. I watched as she treated every customer like family and I got winded just watching her. Although she deserves a promotion, please keep her in service!!! I will definitely be requesting her during future visits. Thanks Chantel, your amazing!!!


Unprofessional Sales Management

1
maxburgdoerfer on 10/21/2015

Customer Service: 1.0 Friendliness: 1.0 Overall Experience: 1.0

Although Mr Will Rodriguez handled the negotiations very well my experience today became unpleasant upon meeting Mr. Jeb Sheppard. Mr. Sheppard your smug demeanor was unprofessional. Your explanation of why I would not be able to take the car home was self centered. You explained as if it was you that was unable or unwilling to allow me to take the vehicle home. Despite having an approval letter from a local bank that your dealership deals with DAILY you stated that YOU simply couldn't let me take the car. You looked at me and asked what would I do if I were you. Sir, have you never dealt with customers before in your long career as a SALES MANAGER. The correct answer should have been: You were not in a position of authority to allow a vehicle that has not been paid for or signed under contract to be delivered or released to the customer. Not simply that the six thousand dollars wasn't worth your job. Mr. Shepard, I will be in contact with your supervisor and if that does not satisfy my expectations of solution I will be in contact with someone that will take customer service seriously. I simply will not tolerate a mere sales manager to act as if he is better than me and state that he does not take my word over the security of his job. This deal was finished. The sales was made, Jeb Sheppard lost the deal for Tony Nissan today. Mr. Sheppard you should be ashamed for allowing your ego to make me, the customer, feel belittled.


Juke purchase 26 SEP 15

4.8
juke on 09/28/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Absolutely needed to buy a car that day. No idea what kind of car (or truck) we we looking for. Spent some time and found one that worked for us. Decent price, good milage and looks like it will fill our needs. We asked for Cal in that he worked w/ me a few weeks back when I started looking around. He was helpful, not pushy and took great care of us. Angela had spent a considerable amount of time researching a specific type of truck bed cover I wanted when I was looking for accessories that I would want on a pick-up. She was that way on Saturday also. James took care of the financing in no time at all. Everyone else we met went out of their way to make sure we were on track. Looked like they were enjoying their work besides.Bottom Line...your folks did a great job and made buying the car a lot less painful than I ever remember before. Besides Trish loves the car. She may even let me drive it one day.


So far, so good.

4
FrontierPRO4x on 09/23/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

So I have finally purchased my 1st new vehicle, and it purchased through Tony Nissan. My salesman, Tommy Chun-Ming, was absolutely fantastic. He was incredibly honest, and straight-forward. I will certainly recommend his help to friends and family!Unfortunately, I have been having some issues with the NEW vehicle, but Tony Nissan, have been working hard to alleviate any issues. If anything changes, I will be sure to update.


Easy peazy lemon squeezy

5
Paul Orem on 08/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the second Nissan I got from Tony Nissan. Go see Kurt Speas he is the man. Quick and painless process. I will be back to get another.


UNPROFESSIONAL & GREEDY SALESMAN

1.8
UnionStrong808 on 07/22/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 5.0 Overall Experience: 1.0

Yesterday 7/21/15 My wife came to Tony Group 'cause she accompanied her Mom to purchase a brand new car from Tony Hyundai two years ago and had a wonderful experience. She thought we would have the same experience at Tony Nissan.We were looking for a Brand New 2015 Nissan Rogue... something good on Gas mileage, or a decent used car. After 30 minutes of looking, we waved our hands to summon a salesman from the tent they were all sitting under... we found a Rogue that my wife wanted to test drive. I stayed behind in the lot to continue to look in case my wife didn't like the car she was driving... The FIRST salesman (I didn't get his name) was with me in the lot as I waited for my wife to come back with "Louie"... and he directed me towards a 2013 "DODGE AVENGER" that had a price tag of "$13,687" or so... when my wife got back I led waved at her to come take a look... she sat in it and loved it. We had $11,000.00 in cash and had made an $11,000 CASH OFFER... But, Louie kept insisting for us to "FINANCE"... we expressed that we had a Chapter 13 Bankruptcy, and didn't want to incur any debt, but he kept insisting on us "FINANCING"... giving us options and saying "I would only need $2,000.00 down and we can finance"... when we didn't budge and said $11,000 cash... Louie said "OK... If you have the $11,000 cash... when can you come up with the balance of the $13,000 and some change"... we proceeded to say "No thank you" we'll keep looking. So, we drove around the lot, and went to look at Hyundai and pulled over to the side of the road and said a quick prayer... and we went back to Tony Nissan. My wife didn't want to deal with Louie so she sat in the truck.... I went in and offered $13,500 OFF THE LOT FINAL OFFER... w/contingency of $11,000 cash and the $2,500 balance paid in 30 days... Louie said, and I quote "OK Ana... it's a done deal, please sign at the bottom and I will be right back with YOUR KEYS"... and Louie comes back with a "Oh Ana... we have to FINANCE THE $4,000 PLUS"... I was so angry/upset... I told him "Are you that DESPERATE???"....I deal with a 3,000 plus Union membership for a large International Union and work with hundreds of millions of dollars in contracts on a daily basis. My work entails NEGOTIATIONS on a daily basis, grievances, etc...and even have 10 years of Life Insurance Sales to add to that... and I've NEVER EVER experienced such GREED & UNPROFESSIONALISM in my entire life.I could of simply went to Mercedes Benz Honolulu where my best friend was willing to help me get my wife a car... But, we did not want to get into debt!!!!! We wanted something that we could purchase off the lot FREE & CLEAR! I wanted to get my wife a nice, safe car with good gas mileage that had very low mileage that was safe to transport our ONLY GRANDDAUGHTER. We left Tony Nissan sad, angry and our TRUST in Car Salesman went out the window. We have bought 7 cars in our short life and have NEVER felt so violated, EVER!!!!! I wanted that "2013 DODGE AVENGER" so badly for my wife and granddaughter. But, it wasn't meant to be.I will make sure I get out to my 3,000 plus Union Members... to NEVER PATRONIZE TONY NISSAN/TONY GROUP... and will forward to our International Union to publish in our Monthly Magazine/Newsletter about my HORRENDOUS EXPERIENCE with "Louie" and Tony Nissan/Tony Group!!!!!


Excellent Purchasing Experience

4.8
Smnash on 07/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My sales representative Cal was great! He was very knowledgeable and never pressured me one way or another. He answered my questions and made the entire process stress free.


Kameron Omizo

4.8
Sue20100 on 06/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

This is a bit late but my Mother always said, "Better late than never". I was so very pleased with my experience with Kameron. Generally, my experience with car salesmen has been negative. Kameron changed my mind. He was attentative to what I was telling him and respected the research I had done. I went through months of research before I chose the Nissan Versa as my car of choice. He allowed me to take my time on the lot to verify that research and to make sure the Versa would meet my particular needs. My husband was so impressed as well. He too had similar negative experiences on other lots with other sales personnel. I will definately let others know they can count on Kameron for meeting their needs and not pushing a dealership agenda on them. He was a delight to work with. Thanks Kameron!


Great Customer Service

4.6
zeenbean on 06/17/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Went in to purchase a used vehicle. Louie was very helpful and easy to work with. He is friendly, professional and made sure I was taken care of. James also worked with me on financing. This was the best experience I've had at a dealership.


It was very professional and hassle free

5
Bigdog0265 on 06/17/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in to purchase a 2016 Nissan 370Z Nismo and the experience was great. Very friendly and knowledgeable sales person and overall I rate Tony Nissan 10 out of 10.


Three hour "Express oil service"

2
gerry murano owner on 06/02/2015

Customer Service: 1.0 Quality Of Work: 3.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

Brought in my 2015 Murano for its first 6 months oil change. Dropped off at 7AM and told it would take an hour. Decided to wait, but walked off lot for breakfast. Jenna did not give me a contact number or business card. Returned about 8;15AM and waited in lobby area. I saw Jenna but she did not acknowledge us. Sat at her work station eating without updating us on my car. About 9:15 started to worry and walked up to Jenna. She immediately told me the car would be ready in a "few minutes", so I returned to the lobby. After fifteen minutes still no word, and Jenna did not approach me to give an update. Finally after another 30 minutes, 9:45AM I went to another worker, I asked for a service supervisor and she offered to help me. I apologize for not getting her name. This female went to Jenna and after several minutes she returned and said there was a mix up and our car was not even being serviced yet. Finally at about 10:15AM three hours later, we got our car back. Jenna gave us the paperwork and keys and said "sorry about that". She did not appear sincere about it and hurried us off. I am upset that I was not kept updated and it seems Jenna did not take the effort to resolve my dilemma as I was just kept waiting in the lobby. Very poor customer service.


Great service

5
Debs on 05/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would like to thank Kameron from Waipahu Nissan for a wonderful experience purchasing our new car. He was extremely helpful and kept us informed on what needed to be done . We live on the Big Island. Karmeron made our purchase not so painful , considering we are a different Island. We recommended Tony Nissan to all our friends and Ohana .And the price was right . Mahalo


Amazing service

5
jdizon on 05/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cal was very helpful from beginning to end. He in an absolute professional! He made the whole experience enjoyable. He even took care of the little details like making sure we had coffee or water and snacks to munch on while we waited. And he always made sure to give us updates about what was going on. I would highly recommend him to my family and friends!


BEST auto buying experience ever!

5
RNG143 on 05/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Cal was wonderful! I had told him that I had a bad experience purchasing an auto & hated auto salesmen! He went the extra mile to assure us a good experience! He listened to what we we're looking for & showed us several options. He never pushed or pressured us, but very considerate & answering all our questions! We are are very pleased with Tony Group's service & love our new Nissan! Thank you Cal for being so awesome & offering a pleasant experience in buying a new auto! We HIGHLY recommend Tony Group & give Cal the highest praise! If you need a new auto, ask for Cal!


Not happy with OEM batteries but very satisfied with service

4.6
BriDev on 05/12/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 5.0

2010 Nissan Pathfinder. Now my 3rd battery after just 5 years. However, Jordan Chambliss took very good care of me. I have an extended warranty for 7 years 100k miles, but didn't even have to use it because Jordan took care of everything. The battery that was replaced was 25 months old, so my battery warranty was prorated to 75% coverage. Jordan did comp a rental car to me while they worked on the Pathfinder, which again would have been covered by my extended warranty but wasn't needed. Jordan really went out of his way and compensated for the Nissan batteries that just don't seem to last.


Cal is awesome!

5
Skaonohi on 04/19/2015

Overall Experience: 5.0

I knew exactly what I wanted and Cal was able to fulfill my desires. I'm very pleased with his and the Tony Group's service. I would definitely recommend Cal's expertise! Thank you again Cal Santos!!!


Amazing Customer Service

4.8
happycamper808 on 04/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

?Our first time there, Allen Diethrich was the sales person who helped us. He was so patient with us, listened to everything we had to say from the wants to the don't care fors, he let us drive the car where ever we wanted to ensure we were satisfied with the performance of the vehicle (other dealerships had a set route for us to drive) and not once did I feel pressured in to making any decision. Unfortunately we didn't have the car that we were going to use as a trade in, (it was being worked on) so we had to leave and came back once we had the trade in. The second time at the dealership, he was pulled away to work with another client by the time he got there so he couldn't finish the sale with us (which is what I REALLY was hoping for). However, he passed us on to Louie Boria who I have to say knows his stuff! He knew what was going on with our situation and understood that we wanted patience with our sales person. He took us on another test drive where again we were able to drive where we wanted to and gave us the full run down of the vehicle. He knew we had a baby on the way and was a little concious on final price so he never tried to sell us on the more expensive models. He stuck with the basic one that had everything we wanted without all the extra gadgets and cosmetics. This made me super comfortable knowing that he really did care about what we wanted as customers rather than how much money he could get out of us. The dealership is overall a very friendly place where I felt comfortable. I would definitely send family and friends to see Allen or Louie.


New Commercial Van Purchase

4.8
fdiaz1444 on 04/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Peter Hirsch was professional and very sensitive to time when working with him. I am the owner of Tin Hut BBQ and you've heard the saying "time is money". After having some short discussions with Peter he was able to find the right van for my business. More importantly in order to expedite the purchasing process he was able to prepare in advance and summarize all documents for me to make the purchase smooth and quick.I since have bought another van for our Catering Division and am equally pleased with his dedication and service.He is top notch and is a refreshing display of Great Customer Service, something lacking in most dealerships on this Island.I highly recommend Peter for all your Commercial Needs. He is truly a professional.Frank DiazOwner/CEOTin Hut BBQ, LLC


Getting a great car!

4
Jsorce on 04/08/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Sonia Diaz-Ruiz is the Sales associate you want to ask for when looking into getting a car. She has had many years experience and talks to you like a real person. Very friendly and loves to talk story while being effective at her high quality work. I throughly enjoyed having her help my room mate find a car because it was a simple and no stress experience! Over great company!


Above and Beyond...

5
April on 04/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tommy was amazing to work with! We came in not knowing what exactly what we were looking for. After getting to actually take the time to know us, he heat the nail right on! He found us what we were looking for in our budget! While we were waiting for the paperwork to go through, Tommy was kind enough to treat us to dinner. The experience from start to finish was above and beyond our expectations. So much so we came back 2 days later and purchased another car from Tommy! Again the service was amazing! If you are going to buy a car, new or used I strongly recommend Tommy!


awesome service.

5
fernandino3 on 03/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Julius Borje was extremely helpful in finding the right car for me. He answered all of my questions and was very courteous and patient. Angela Henry was made me feel right at home and although I was unable to purchase any additional things for my new car due to my budget, I surely would have liked to. Darren Sasaki worked with me to make sure everything was in order and he ensured I drove away with the best warranty coverage I could afford. I highly recommend Tony Nissan to anyone looking for a new or used car.


The best customer service I have ever received

5
mmatthewsva on 03/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Louie Bario was extremely patient and knew that answer for everything I asked. This was my first time buying a vehicle from a dealership and I had barrels of questions as well as concerns. Louie assisted in every way possible informing me of all I needed to know, as well as giving me written documentation stating that his answers are facts. He truly gave me a remarkable sells-man experience.


Customer Service Superb - Thanks Paul Lancaster!

4.8
Johnny B on 02/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I told Paul I'd need to be in and out so he did everything for me. All I had to do was sign. great car and awesome service!


Happy with my vehicle

5
k on 02/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

Kameron Omizo is da bomb! He was very helpful and friendly. He made me feel comfortable and at ease. I am happy with my vehicle.


Best place to buy your car

5
Eugene on 02/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my first Leaf from this dealership. The sales person was Louie Boria. He was very attentive to my needs as this was my first electric car.My lease is about to expire and called Louie to inquire about leasing another Leaf. Later that evening, he called me with a couple of lease option prices for what I wanted.The color that I wanted was not available so he selected something comparable which I liked.After my approval, he worked effortlessly on getting my paper work done.In the meantime, my car was being prepped and in a couple of hours, I was driving home in my new Leaf.


Grateful and very satisfied

4.6
braddahmoki on 01/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

My Name is Moses Bell. Wes, is very down to earth, very easy to talk to, never pushy the most comfortable experience in getting a car I have ever had!!! I'm 54 years old and been through many cars in my life time and dealt with a lot of sales person. When I finally got the car it felt like I have been in bar room brawl beat up, fatigued, and got the raw end of the deal. Not this time...., Wes makes you comfortable he listens, very patient. I felt like I bought my car from a very good friend that I have known for years. I was so impressed with his conduct that I purchased two cars. Wes is from the mainland but he is definitely a local braddah to me with a big heart and ohana spirit. I highly recommend Ralph (Wes) Stevens. Thanks Wes!!!


LIFE SAVER - HANDS DOWN THE BEST CUSTOMER SERVICE

5
jsilva1 on 12/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Jason Beleno was my holiday angel yesterday afternoon. With all the construction going on downtown it was bound to happen...my leaf caught a nice HUGE screw in the front tire and i was stranded! Forgot Leaf's dont have spare tires to change...I called Jason to see what i could do. Lucky i had the roadside assistance and i was able to call a tow truck. Jason instructed me i had to try and get back to the service center before 4:30. I made it in by 4:29....he and another service worker were kind enough to wait for me and service my tire so i could take the car home. They stayed after their shift was done to make sure I was taken care of! This is not the first time that Jason has helped me when i was in a panic! THANK YOU JASON and TONY NISSAN for an EXCELLENT SERVICE. THIS IS THE ONLY REASON I continue to purchase vehicles at TONY GROUP.


Wonderful experience

5
Destinymarie12 on 11/15/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kameron was more than helpful with helping me pick out my first purchased vehicle. I had only been residing in Hawaii for maybe 5 days moving from Georgia but he made us feel more than welcome and comfortable with everything. I've never purchased anything this grand and was unsure of the process or anything but he was very diligent, friendly, and most importantly patient with my picky ways and indecisiveness. I would recommend any one I meet on the island to go see him for any car experiences. Keep up all the great work. Mahalo


My experience at Tony Nissan!

5
Jessnchris1 on 11/14/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Me and my Husband came into Tony Nissan to get an upgrade from our 2007 Camry and Kameron helped us out so much he worked with us on the pricing on the make we wanted. They never had anything that day but he called us in a couple weeks with a great deal on an awesome car we wanted! Him and a few other people stayed after hours to wait for us since we were coming all the way from waimanalo! Such an awesome staff there at Tony Nissan we are so happy with what we got. We also got a great deal on a warranty plan. Thank you kameron for hooking us up with our genesis we love it!


New rogue

5
travis.bode on 11/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Pricing: 5.0

I went in there to purchase a new 2014 rogue and was more than satisfied. Salespeople were knowledgeable and friendly and made the purchase very comforting. I recommend this dealership and salesperson to my associates.


Came for a car wash, left with a new 2015 Versa Note

4.2
da69cubs on 11/04/2014

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Came for a car wash, left with a new 2015 Versa Note at $15,777. Car was a little tight as I'm a big guy, but at 40mpg and no long commutes, I'll squeeze in. Quick transaction. In and out under a couple hours. One blip in the transaction. Car went on sale 3 days later at $15,555 but Debbie Adams made good on the price so I am good to go.


Best car buying experience

5
actanonverba13b on 11/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Tony was the best I've ever had. My wife and I went in with a set price we wanted to pay a month and Ron worked so hard to figure a way out for us to get the car we wanted. He was by far the best sales representative I've ever had. We highly recommend Tony to anyone who's looking to get a new car.


Life changing

5
Allysonh on 10/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall, I had a great experience at Nissan buying my very own first car! Julius knew exactly which cars he wanted to show me, based on previous conversations we've had about the type of vehicle I was looking for. He was very friendly and professional and I could tell he knew his product really well. He shared the pros and cons of two cars I couldn't decide between and let me test-drive both cars. I'm extremely happy with my purchase and I'm proud to say I'm apart of the Nissan family!


Tony Nissan Made Me A Believer!

5
fwchin808 on 10/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We visited Tony Nissan for the $15,777 Versa Note Promotion that offered 50 units at that price. I must say I was a little skeptical about the promotion and .that it was possible to purchase a Note with all these options at that price. I had located a particular Versa Note SV 2015 on-line on the website. I was apprehensive upon entering Tony Nissan and asking about a particular vehicle we saw on-line and then we met Louie Boria and was greeted with friendliness and aloha. I was completely honest with Louie on which vehicle I saw on promotion and he immediately procured a inventory sheet of all vehicles offered, located the particular Versa Note SV we were interested in, and off to Mililani to locate vehicle. Louie quickly located our Versa Note SV to test drive back to the dealership along with explaining options and equipment. Our deal was finalized quickly by Louie and we purchased accessories through Angela Henry, who was also very friendly, knowledgeable and helpful. Both Louie and Angela were helpful in coordinating installation of all accessories prior to delivery of vehicle, which was upon my request. Louie stayed in contact through text, email and phone calls to update us with progress and timelines. We finally picked up our vehicle last Wednesday,. 10-22-14 and have been extremely happy with our vehicle and the friendly staff at Tony Nissan, especially Louie and Angela.


best salesperson...

4.8
yoshihonda on 10/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

my wife and i were looking for a car and when we meet Casey Miyasaki, we knew we would purchase a car from him and him alone.He was wonderful with us - not pushy at all, extremely helpful and very courteous.mahalo for the great experience.


Made a first time buyer feel at ease

5
alexis.hanaoka.9 on 10/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The employees at Tony Nissan were friendly and very welcoming. This was my very first time being at a dealership to choose a car for myself, and Julius took the "scariness" of first time buys away. He made sure to let me know of all my options and the outcomes/expenses of which car I decided on. I didn't feel pressured into purchasing something just to get the "sale", but instead I felt like Julius was genuinely trying to make sure I took the right first step in the right direction. I love my car and Julius Borje played a big helpful role in helping me get the car I've always wanted.


$42,314

Mileage: 58583

Color: RED

Transmission: Automatic

Body Style: Pickup_truck

City: Waipahu, HI

Contact seller for Engine Type

$20,362

Mileage: 24689

Color: GUN METALLIC

Transmission: Automatic

Body Style: Hatchback

City: Waipahu, HI

Contact seller for Engine Type

$29,580

Mileage: 14109

Color: BLACK

Transmission: Automatic

Body Style: Pickup_truck

City: Waipahu, HI

Contact seller for Engine Type

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