Tom's Auto Sales West

3.2
Overall Rating

Customer Service: 3.3 Buying Process: 3.3 Quality Of Repair: 1.0 Overall Facilities: 3.0


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Great buying experience!

4.7
C & K on 08/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Went on a whim to look at a certain vehicle and didn't know what to expect. We were greeted warmly by the staff and they were very helpful right away. After our test drive, they asked how they could earn our business, and we told them exactly what we wanted as far as price and trade in. They didn't even flinch. Said not a problem and we shook hands. No hassles, no problems whatsoever. This was the absolute easiest car buying experience we've ever had. Thank you so much to Joe, Doug, and Todd. Joe is a fantastic salesman and was a pleasure to work with. Thanks again!


Jacob was great! Scored a deal on a used Venza

3.3
Big John on 05/05/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 2.0

Worked with Jacob, had found the car thru Cars.com and ended up trading 2 vehicles in. I felt we got a very fair trade values and no hassles. We even chose to let them try their financing and got us a 2.75% rate good for 4 or 5 years! Facilities are not what you'll find in a fancy dealership (helps keeps their overhead and prices low), but were clean.


Awful Experience

1.5
very disappointed on 12/29/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 3.0

This experience was just awful. First of all we were greeted with a employee that claims he is not there all the time and strictly part-time so he didn't have much power to negotiate or so he told us. We went there to see a specific car and he had to jump the thing before we could even drive it... then found out it would need gas before we could drive it as well. There was a very obvious tear in the driver's seat in the fabric that had been re-sewn, and there was obviously a bad, bad, paint job on the rear flaps of the car. This car is still for sale at this dealership and they claimed to have reduced it .. well no one will buy it at the reduced price either .. the car also has two wrecks reported on it. Needless to say we walked out. We will never return to this dealership again and it is a complete waste of time.


$6,995

Mileage: 187760

Color: BLACK

Transmission: Automatic

Body Style: Crossover

City: Urbandale, IA

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$12,995

Mileage: 79066

Color: RED

Transmission: Automatic

Body Style: Sedan

City: Urbandale, IA

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$11,995

Mileage: 49302

Color: GRAY

Transmission: Automatic

Body Style: Sedan

City: Urbandale, IA

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