Tomball Ford

excellent

The service I received was Professional and efficient. Everyone I dealt with was friendly and courteous. I would not hesitate to recommend Tomball Ford to a friend.

Excellent service Jorge Lopez

So mom was the one who recommended Jorge Lopez at Tomball Ford. She had soooooo much positive things to say about Jorge. Both my parents have gone through him in their recent vehicle purchases. So needless to say I didn't put up much a fight to not only meet Jorge but to allow him to help in guiding me into the perfect vehicle for myself as well as my family. I can't thank him enough in his wonderful mannerisms as well as perfesionalism in knowing his vehicles and yet taking the time out to get to know me and what would work best for me and my budget. All I can say is thanks Jorge from the bottom of my heart thanks for helping me make a great decision!

My 2017 f250 purchase

My visit to Tomball FordFirst off I want to thank my sales person Hillary DeCasta thank you very much for all your help. You made the experience of my 2017 f250 purchase very easy and not your typical car buying process that we have all come to resent. Tomball Ford is lucky to have you, as is the public population who is lucky enough to work with you when they come to buy a car. Tomball Ford has a great inventory which helps the process as well. This is why we have always chosen Tomball Ford for our vehicle purchases.

2017 f250 purchase

My visit to Tomball FordFirst off I want to thank my sales person Hillary DeCasta thank you very much for all your help. You made the experience of my 2017 f250 purchase very easy and not your typical car buying process that we have all come to resent. Tomball Ford is lucky to have you, as is the public population who is lucky enough to work with you when they come to buy a car. Tomball Ford has a great inventory which helps the process as well. This is why we have always chosen Tomball Ford for our vehicle purchases.

Amazing

This was my first time purchasing a new vehicle. The experience was great. The experience was so great that I had to return that weekend and purchase another vehicle for my wife. The 2nd time was a charm. Just as great as the first time.

Vehicle purchase

This is the 4th truck my family has purchased from Tomball Ford. Tim Fowler is great individual to work with and did an outstanding job!

Ford F 250

This is the 5th truck that we have bought from Tommy Farrell at Tomball. This is the only place we will buy our trucks from! Thanks Again!

Great experience!

I had a great experience at Tomball Ford. Jorge Lopez worked with me to get me exactly what I wanted. He went above and beyond, and was extremely helpful and patient. Definitely will return in the future!Thank you!

Had to wait 21 days for an appointment!

I have a 2016 F350 that is having problems. I called to set up an appointment and was told I have to wait 21 days until the next one is open. You would think after spending $67,000 dollars on a truck at their dealership they would try and fix the problem.

Service Dept.

Fantastic experience. Everyone I encountered was very professional and courteous. The Service Advisor I worked with was Walter. Very courteous gentlemen who kept me informed every step of the way. I will recommend Tomball Ford to all my friends and family. Topnotch organization.

Great Servoce

We are totally pleased with the service we got at Tomball Ford. Our salesperson, Jana Baker, made our buying experience a very pleasant one; along with her co-workers, Mike and Adrian. We would happily recommend Tomball Ford to anyone.

Great service

Took my vehicle in for recalls and service. Had a great service advisor Glen. Very satisfied with my experience. Will return again for my vehicle maintenance and repairs. Scott H.

7th vehicle purchased from Tomball Ford

Jorge Lopez has helped my family for many years with our vehicle purchases. Tomball Ford is honest and they do everything they can to assist with purchases and any service needs. He's the most knowledgeable sales person I've ever met.

Awesome Dealership! Must Go!

Bought a 2017 Ford Explorer from Ahmed. He answered all of our questions and was very kind and professional throughout the whole process. The rest of Tomball Ford Employees were very nice and welcoming. Definitely recommending this place to our friends and families.

Walter Herrera - SYNC SYSTEM visit to Tomball Ford

Walter Herrera tracked the vehicle from check-in to check-out and kept me informed of issues and progress in diagnosing some illusive SYNC system issues in my 2016 Ford F150 Platinum. Several weeks later, some problems have reoccurred, and others were never resolved, like the map and navigation inaccuracies and the voice recognition glitches, but Walter did his part to ensure customer satisfaction as a customer service manager.

Great Deal

Bought a F250 Platinum from Andres. He was very Kind and professional. Got a great deal and I'm very happy. Got top dollar for my trade in. Thank You Andres!

Untrustworthy

I was told a price over the phone but when I got there they changed the pricing on me. I asked them before I arrived to not waste my time because they knew where I needed to be. They said they'd sell the truck at $38,470 but then tried to give me an estimated payment of $590 for 84 months (to make me leave the dealership because I was calculations their prices on my phone) without even running my credit. I have a high 700 credit rating and no showed them that they were clearly trying to get me to end up paying an estimated 7% interest rate (don't know where that came from) which would take me to $49k ($45-46 before interst. They were trying to take advantage of vulnerable people that don't know what they're signing up for and they lied to me.

Great because of Casey Martinez

Casey is a great guy and help me get the vehicle that we need for the family!

Tomball Ford new car purchase review

I purchased my old Escape at the Tomball Ford 11 years ago and have been taking it there for all my service work ever since. This car buying experience with Jana Baker was extremely enjoyable. She was knowledgeable, friendly and patient, and I feel I received a good deal.

All around amazing!

From sales to service and body shop, these guys are amazing. I bought from Hilary and he made it so easy. This was my second car I bought from him. I took it in to have aftermarket work done in service, they were great. Then within two months of ownership someone hit my car. Devastated I took it to the body shop and I'm telling you it looks brand spanking new!! I will buy my next car from no one else except Tomball Ford.

Service

As long as Jim Baker is at Tomball Ford I will keep bring mt truck and my wife's suv to Tomball Ford.

Fully satisfied

Jorge is the best salesman I have ever met. He is very knowledgeable and kind. He explained to me every piece of the information about the car, and answered every question from me. Finally I bought a ford edge from him. It is a wonderful experience!

Jorge Lopez--Tomball Ford

Jorge is a very informative man and knows his cars! He took the time to explain the Ford Edge to me and was very thorough. I never felt rushed or pressured to make the purchase and he worked with me on the price I wanted. Highly recommend.

No Worry Service

We never have to worry if everything was taken care of in the service department when Jim Baker takes control. He knows us and knows what needs to be done. We would never take our Lincoln to any other dealer for service. Please don't leave, Jim Baker!

Richard Chiavacci

My first and definitely not my last experience with Tomball Ford was absolutely excellent. I traveled from San Antonio to purchase this vehicle via internet sales and Chris Jones was very helpful and extremely professional. I would suggest this dealership to anyone interested in buying a new or used vehicle. Keep up the outstanding work, Chris.

Service excellent

Jim Baker is the biggest reason I continue to buy and service my vehicles at Tomball Ford. My service writer makes sure that my King Ranch is treated as if it is his. It's ready when he says it is going to be and all points are covered.

Tomball Ford

Jana Baker was phenomenal, I could not possibly be more pleased with the service I received from her. She was quick, efficient and did not waste my time. I got exactly what I wanted for what I wanted to pay. I am very pleased with my experience.

Tomball Ford if you are buying or need service.

If you want proper customer service, this is the place. I've already bought 2 cars and will purchase my third very soon. Look for Hilary is you are buying.The service department is awesome. I live in Katy, but go to Tomball for all service. They are honest, and do great work. Look for Misty and she will take care of you.

2016 Ford Fusion Energi

Jana Baker was phenomenal, I could not possibly be more pleased with the service I received from her. She was quick, efficient and did not waste my time. I got exactly what I wanted for what I wanted to pay. I am very pleased with my experience.

Christian Jackson

He was wonderful, and explained everything. He walked me through the process, and show me all the new tech in the new 2016 F 150

Great

First i was disappointed because Jorge Lopez was not George Lopez " 'member, why you crying". Just kidding. Jorge helped me with my purchase of my 2016 F-150. He was very knowledgeable and helpful in any questions i had. Dealt with what i needed and was looking for. I would look for Jorge in my next purchase of a Ford product. This was my second purchase of a vehicle from Tomball Ford. I would highly recommend Jorge and Tomball Ford.

Nancy Jones

My overall experience at Tomball Ford was a great one.

Great service department

Jason Bradley has helped us so many times with excellent service advise and fast service. He took good care of my wife when she had car issues.

Wont Honor a Deal they Approved - No Leadership Here

Online rep and manager approved a deal. I get there after being called to see if i was still coming to make the deal. When i show up, the online rep and the manager that approved the deal are unwilling to meet me. They hand me off to someone else who knows nothing about our deal and laughs and says that deal can never happen.When complaining to management, which you have to do online and through the BBB because they do not want to meet you face to face to find out the issue, the management team doesnt even call you. They hide behind their computers, they dont listen to what you have to say and brush you aside.Their own customer relations manager let me know i was right by stating that she would bring the issue up in weekly manager/ownership meetings, as a learning experience so this type of situation doesnt happen again.They say im right, but still dont honor their screw up or make an attempt to get close.Be very aware of the bait and switch they have going on at this location. Horrible morals, no ethics, they dont even trust themselves to stand behind their own word. It must not take much to be awarded anything from Ford if this dealership wins awards.

Service Experience

Service Rep. Glenn Mcferon did an excellent job to get my pickup service and repaired. He saw that I was in and out in a reasonable time. He is friendly and honest.

They can't fix their own product

I bought a 2015 ford transit. It has 1000 miles on it. I took it in for repair because the rear sliding door doesn't fully close and so the light won't turn off therefore draining the battery. They tell me they figure it out and are moving forward on the repair. I have to chase them down by phone repeatedly for them to give me the updates that they cannot figure out what's wrong now. They tell me the same thing over and over that their best guys are on it and they are consulting ford engineers.... But they can't figure it out. It's been there now 2.5 weeks and the same story. No progress on repair since day 1. No offer for compensated rental. Go to tomball ford where they can't fix their own product. I am a commercial customer.. I won't buy ford again and definitely will stay away from tomball ford.

Buying at Tomball

There's a reason I bought my 2001 F-150 and my 2016 F-250 at Tomball Ford. Quality service! With sales staff like Jana Baker and service personnel like Candy; I'll continue to drive 2 hours to buy my Fords at Tomball.

Beware

Dont waste your time. They are not an honest dealer. Everyone I talked to here jerked me around, lied and would not live up to what they promised.

Service Experience!

On my most recent service work Glenn Mcferon did an outstanding job taking care of my needs. Repairs were done in a timely manner he was very helpful and courteous in working with me. Thanks!

Happy to buy another Ford

Jason Bradley was a very convincing Ford rep.Goodexperience and support from management when needed. This is the 3rd Ford i have bought at Tomball ford and i hopeto buy more.

Awesome

Jorge was awesome! Knew a lot about the kind of car I was looking at and was extremely nice and helpful. Love my Ford Explorer sport!!

jorge lopez is the man!!

I just purchased a 2016 f150 from Tomball Ford and my experience was great. Mr jorge lopez is a class act. By the end of the deal he felt more like and old friend than my salesman. Keep doing what you do Jeorge!God bless.

They made me distrust the name FORD

Scam artists! DO NOT PURCHASE A VEHICLE FROM HERE! I was screamed at & berated by a condescending salesman named Scott Fulmer who challenged my intelligence and spoke to me like I was an imbecile all because I had complained multiple times about a car I recently purchased (used) that was riddled with problems since the first day I bought it! Firstly, I have less than perfect credit. He offered me one car and told me that was the only one I qualified for. I saw other cars I liked that were in the same price range (some even less expensive) yet he could not manage to get me approved (allegedly) for them. He then misled me originally stating the vehicle was a 2014 GMC Acadia when in reality is was a 2012! He told me it had a screen which was also NOT TRUE! No biggie, I really needed a car, plus he had already ran my credit a thousand different times & started the process with this truck. Fast forward, I picked the car up 7/11 (although the contract says 7/9...thank God I had other documentation stating the true date of delivery) and once I hit the highway the car started shaking and had a huge windshield chip. In addition, the car did not even pass inspection when it was delivered. It wasn't "officially inspected" until 7/21. Anyway, I notified Scott that moment on the highway that my car was shaking/jerking and about the windshield. He told that I'd need to wait for the windshield repair guy and come back later that week & he'd have his technician check out the vehicle. When I came back to have these issues checked, I was informed that the windshield had already been "sealed" and that his tech said the car was driving fine and maybe had a few glitches because the battery had been recently "replaced". I trusted him & the Ford brand & accepted his explanation. Turns out that wasn't true! The car broke down 7/25! I was literally stuck in a parking lot at 11pm & had to pay for a tow company to tow my 2 week old vehicle to my home. I had to then spend $70 on a battery charger just to get the vehicle to turn on! 14 days after I paid $1400 on a down payment & hadn't even made my first payment!!! I took the car to Autozone & an outside mechanic because I felt like I was being deceived in regard to the car having "no issues". Autozone ran a diagnostic that showed there was LONG TERM MEMORY PROCESSING ERRORS INTERNALLY & it failed the EDM (not sure what that means). It also reported more mileage on the vehicle than there was on the odometer!!! In between that time I was noticing the functionality of the AC just wasn't right. I would be sweating in my car with the AC on full blast. I could only use it on the face setting, everything else blew hot air. Took it in again & Scott again talked to me like an idiot stating things like, "you do know this is a used car, right", would not let me speak to the mechanic myself, & asked me "what are you doing to this car?!" He claimed the tech cleaned the filter (not sure why that wasn't already done) and proceeded to lecture me on how AC works in cars and not to expect too much. He then told me to "go away," & walked off. Over the month of July I brought the car in at least 8 times back to TOMBALL FORD and was told every time there was nothing wrong with the vehicle. I was never able to speak directly to the mechanic & had to rely on the hope that Scott would communicate the issues effectively. On 7/25, when the battery was replaced (which was supposed to have been the cause of all the problems...), I was issued a rental car for about 4 hours & told the car was in working condition. Throughout this entire period (7/11-present) I still noticed the jerking, but was told that it was all connected to the battery. Today, I went there to pick up my tags. While I waited, the check engine light started flashing and the car began to rumble again. I tried to call Scott, but he was unavailable. I went ahead and drove over there to see him sitting outside smoking a cigarette (as usual). I approached him and tried to inform him about the vehicle and he told me to take it to a mechanic and that his company would not do "anything else for me." I asked him if this dealership was in the business of selling lemons and he got irate. He was over talking me, shouting so loudly that he was shaking, causing a scene in front of the building with his coworkers standing by. He told me I "didn't understand basic principles" and continued to insult me and my intelligence. I asked him if he felt so comfortable talking down to me because I was black. He then brought up the fact that he had to work so hard because of my credit...I asked him if that gave him the right to take advantage of me? He screamed "we're done" and told me he wasn't married to the car. Uh duh...I reminded him that he worked for a reputable dealership & that people trust the brand but he was so irrational. I walked off in tears. GMC informed me the car has severe motor issues (longstanding).

Happy Tomball Ford Customers

Jana was not only courteous and professional, she is very knowledgeable about the cars and their features. We lost our car in the flood and came to Tomball Ford to replace it Jana came highly recommended from our service guy Rusty who took care of our fleet of company trucks while we worked the Grand Parkway project so I trusted his referral. We were very pleased with our choice of car we will be back again. I cannot say we have had better customer service than that we received from Tomball Ford.

Buying a car CAN be fun!

Jorge Lopez is the epitome of a no-nonsense sales associate. I recently traded my 2013 Ford F150 King Ranch on a factory-ordered 2016 Ford Edge Platinum, both bought through Jorge. I wasn't sure which model Edge I wanted so Jorge took me out in both the Sport and the 3.5L. The Sport was really zippy but the interior is all black: not so good in hot Houston!We toured the available models and looked over color-options to determine if my color scheme made sense. Once that was done the rest was straight forward!The car build was delayed slightly but arrived early. Jorge kept me abreast of the car's status from start to finish. He even did a YouTube video of the car after it was detailed the day before he delivered it to me.Jorge bent over backward to do anything possible to make my car-buying experience fun and informative. When he delivered the vehicle, he walked me through every option and setting possible to make sure I'd know what I was doing before leaving for home.He'll be selling me my next car.

Going the extra mile is a understatement!

Jorge Lopez went the extra mile by educating me on the new 2016 Ford F-150 ! ( what a great improvements ford made on already an outstanding truck ) When I finally made a decision about what to purchase . I was in and out in less than two hours . Thank you so much for helping us make that right buying decision!

Brittany Gerber, body shop

Best body shop experience I've ever had. Brittany was very courteous and kept informed throughout the entire process. Body shop was very knowledgable and professional. Grade a quality work.

Excellent Customer Service

Walter Herrara did a great job communicating with me the progress of my vehicle's work. Very professional and informative. I recommend Walter to assist you with your service needs.

Great service

Glenn Mcferson was very helpful and saw that I was in and out quickly

Excellent

Greg Hall was extremely nice and informative. He answered all my questions and worked his hardest to ensure that I was able to get the vehicle that I wanted. I LOVE my Escape and will gladly come back in the future when I purchase another new vehicle.Thanks again!Ida Balderas

JIM BAKER, SERVICE ADVISOR

Jim Baker is type of service adviser that makes the Tomball Ford service department a great one. He is knowledgeable, reliable, efficient and friendly.Greg Webster

Best Vehicle purchase experience

Ralph Matthews was great to deal with. Didn't push to close, answered all my questions (I had a lot!!).Ask for Ralph!

Jim Baker

Jim Baker is great, although no fault of Jim, Ford is unable to supply the part to fix my 2014 Focus. It was in for service on May 4th and I was advised that it needed a clutch. The new clutch was on back order & I was told that it would take 6 to 8 weeks to get. I don't understand why Ford can't supply the part. I like the car but I think Ford should take the car back at the purchase price & let me purchase a new Dependable car.

Thank you Jana Baker !

Thank you Jana Baker for enabling me to live the dream. Driving a GT350 is beyond expectations. Jana made the custom order process simple and timely. The car arrived as expected. This experience was flawless and I highly recommend Jana for any vehicle purchase needs.

Great as always

As always Misti and her team provided service that was fantastic. I reminder of why purchasing a new vehicle from Tomball Ford starts with service.

Car buying made easy!

Ask for Kevin in the pre-owned and you'll have a great car buying experience. Plus he'll ensure that any 'promised' work gets done to your complete satisfaction.

Great team at Tomball Ford

Another great experience at Tomball Ford, Jim Baker and team are professional and knowledgeable. I'm always happy with the service and friendly atmosphere they provide.Thanks a Million!!

Perfect! Quick and easy!!

Jorge was perfect to work with!! He was very to the point and worked hard to get what we wanted!! He made us feel comfortable from the time we arrived to the time we left!! Would definitely recommend him and Tomball Ford to anyone!!

Service

Jim Baker always goes above and beyond his duties. I have been dealing with Tomball Ford for about 29 years and when Jim Baker started being My service advisor I wasn't sure I liked the change but he is the best I ever had. He is major plus for Tomball Ford. The way he does his job is the main reason we keep buying new trucks.

GREG HALL-TOMBALL FORD

Bought a company vehicle for a employee, than purchased a F250. Greg Hall my sales person made the car buying experience fast and easy, they honor their on line pricing and provide you with all the rebates from Ford and rebates that you individually qualify for. If you ever want to buy a Ford see Greg Hall he is very transparent with the whole car buying experience.

One the sale is done... forget it!

Factory defect... no return call. Next call to NTHSA. Took over 2 months of calling to get a second set of keys. Worst Stealership out there... Figure that one out!

Adolfo Velez

This is by far and away the best sales experience I have had buying a new car. The sale manager and salesperson Adolfo Velez was great to work with. No pressure and the whole process went great.

Excellent Car Buying Experience

This is the second vehicle that we have purchased/leased in the past year from Tomball Ford.Our experience on both occasions has been very pleasant, very relaxed. We did not feel pressured nor pushed in any particular direction. The Tomball Ford team is, and has been extremely professional and I will recommend anyone to shop there.Our salesman, Jorge Lopez, did an excellent job and provided us the best deal possible.Thanks Again!Danny and Melissa Carver

The BEST Car buying experience.

I will refer Tomball Ford to anyone interested in purchasing a vehicle. The salesperson I recommend is Jorge Lopez. We had the best truck buying experience ever with him. Jorge explained EVERYTHING to us. He was very professional, friendly, polite and down to earth. He really knew his stuff. Thanks Jorge.

Best car purchase experience

We have purchased many cars and trucks over the past 20 years, and our experience at Tomball Ford was by far the best. Our salesperson was extremely courteous and professional, focused only on what we wanted in a vehicle not trying to oversell something we didn't want. The experience was so pleasant, we decided to purchase another vehicle through Tomball Ford.

My favorite Ford Dealership

I have purchased many Ford/Lincoln vehicles over the years in the Houston area from a number of dealerships. Tomball Ford is my favorite and I always ask for Jim Baker when I go in for service. He always goes the extra miles for his customers.

Tomball Ford Dealership

Tomball Ford Dealership is excellent. My purchase of the 2015 Mustang was very enjoyable. Andrea was courteous and very professional. Although my 2015 Mustang experienced a glitch in the rear bumper alert sensor, Tomball Ford resolved the issue with excellence. Glenn McFeron was the service advisor. Glenn is courteous and professional. If your friends or family want a new Ford, then please pick Tomball Ford for their excellent selection, the buying experience and their 5 star rated service. Tomball Ford also has a very nice selection of used cars and trucks. The Dodge Hellcat in the used car lot is awesome, ask for Andrea for a look.Best regards, Vince KochVKOEARTH

Customer service

Straight forward and didn't waste anytime. I was overall satisfied with Tomball Ford. Jorge made my buying experience pleasant I would highly recommend this dealership

Pleasantly surprised with new truck purchase

Eduardo Sanchez listened to what I wanted and showed me what met my requirements that they had on the lot, which was a bunch. Ed did not pressure me to buy and introduced me to everyone I dealt with on the paperwork and aftermarket. Everyone there was very pleasant to talk with and their product knowledge was superb. I would recommend Tomball Ford and their sales and service to everyone.

great customer service/clean

I have bought several vehicles from Tomball Ford and then purchased another vehicle from another dealership only because someone we knew worked there and the experience was a horrible nightmare. I was so disappointed in the experience that I vowed to myself I would never go anywhere else ever again! I contacted my sales person; Jana Baker at Tomball Ford and told her that I was unhappy with my purchase from the other dealer and wanted to trade it in and she really bent over backwards to make it happen. I have referred several people to Tomball Ford and to my knowledge they had a great experience as well!

Great experience

I went to Tomball Ford looking for a new car, and had a surprisingly good experience. Usually buying a car is a foreboding task, but the guy who helped me, Ed Sanchez, was really helpful and informative. If you're looking for someone to buy a car from, he's your guy.

Awesome deal!

I honestly went just to look around, never thinking that I was going to buy anything that day. But Vladimir really cut me a really good deal and fought really hard making sure that I was leaving with the car of my dreams. I honestly recommend everyone to come over to see him he is the best. If he can't help you, no can! Lol I'm very happy with my brand new 2016 Ford Mustang!! Thanks Vladimir Restrepo!!

Service survey

Walter Herrera was very accomadating and informative regarding the few items I had brought my Raptor in for. Great job. I sold my raptor and now have a jeep srt from Tomball dodge. Service there is just as good so far.

Excellent service

Just wanted to recognize GLEN McFERON as he always goes out of his way to provide exceptional service "with a smile"....Tomball Ford is truly lucky to have him!!

Friendly, fast and easy

Andrea Swanson did such a phenomenal job since we got there. She approached us and took care of us not just as her customers but I felt like she did all she could to help my family out. We appreciate all she did and the deal we got. Thank you.

Excellent from Start to Finish

All aspects of this purchase (2016 F150 Platinum) were exceptional. Jana Baker was knowledgeable and very helpful. I was able to drive various configurations and Jana's knowledge of the product and the differences allowed me to make an informed choice. Tomball Ford had the exact configuration I was looking for and was able to deliver the truck quickly.

Upgraded to an F250, awesome

As a repeat customer, we Brought in a tough one for Chris Tatroe; traded an Escape '13 and an F150 '13 for an HD F250 XLT '16; worked a great deal for us and financing was great as well. Saved us hundreds $$ a month /w a much better interest rate. Chris was dilegent and got us just what we asked for !!! Thank you to great people and great customer service.

Glenn was great!

Glenn Mcferon was excellent in keeping up to date with status of car. Had to leave car and he helped a lot with getting a rental for me. Thanks, Glenn!

Best customer service after the sale!

Great dealership! I own five Ford vehicles and have had excellent experience with all of them. Tomball Ford is great, from Tim Fowler in sales to Misty in service. I won't buy a Ford anywhere else because of their excellent customer service.

Great!

I had a great experience with buying a car from Jorge at atom all Ford. I just had a baby, so I needed to be in and out quickly. I talked to him over the phone to specify exactly what I wanted & discussed the price, so when I got to the dealership he had everything we discussed ready for me to sign. It was nice to have it quick and easy due to having an infant with me.

Great salesperson

Very satisfied with Tomball Ford. Vladimir Restrepo worked very had to make certain I was satisfied. He succeeded!

Tomball Ford

I have bought 5 Trucks (2 X F150 & 3 X F250) from Tomball Ford since 2000 and have received excellent service in every instance. I will continue to buy from this dealer for all my auto needs.

Knowledgeable, pleasant to deal with

In my 50+ years of buying new vehicles, Chris Tatroe was the most knowledgeable, professional, caring sales consultant I have encountered. I would highly recommend anyone looking for a new vehicle to be sure and ask for Chris.

Making a living on Dishonesty

Tomball Ford DealershipSave yourself grief from being "nickeled and dimed" to death plus the cat and mouse games of the con artists in finance, go somewhere else.Firstly, I understand nothing is perfect in buying a car and I know dealerships have to make a living. This 2016 Explorer I purchased from Tomball Ford is the 19th car I've owned. I've been in dealerships many times and I understand there are games and tactics. I'll spare my detailed complaint of the sales person who had a attitude throughout the process and didn't know 4 features the SUV had in it (which we specifically asked if this certain Explorer had during the test drive) I discovered a few days ago the vehicle was equipped with them. I'm mainly writing this as a heads-up for others.After hours of haggling out a sales price and right before finance, there's a "after-market" "rep" that comes to you with paper-work for a "apex" tracking system (I told all of the sales people many different times, for hours, before this rep came to me, I didn't want the Apex system) it was somewhere around $700 I refused to initial anything this after-market guy had for me in his paperwork for a charge for the Apex system and a monthly tracking fee! He got an attitude with me with his tone stating the system pays for itself; he then left and he also denied already being aware that I already said I didn't want it. (My sales-guy was talking to the After-market Rep, right before the Rep came in to get me to sign!) When the salesperson came to me to tell me to go to finance, I had been there for 7 hours. My credit score is in the low 700's. After meeting the finance person, he puts a piece of paper in front of me with options for financing. Column One option for financing was 2.99% with a extended vehicle protection warranty for $525/month. Column Two option for financing was 3.99% without extended warranty for $545/month.The games began...I kept asking over and over, "why I had to buy an extended vehicle protect plan to get 2.99% interest rate"The finance person became completely aggravated with me for not dropping the issue and finally told me, """ I have coupons with the credit union you're financing through and I can CHOSE to use them or not"""So, there it was, out there in the open, he wasn't going to use his "coupon" (lol) for a 1% lower interest rate for me unless I agreed to put the extended warranty for $1600 on the loan. During this time I kept asking for them to take the Apex system off the contract. This is when both, my salesperson (that was in finance office) and the finance person both got heated as they told me "ok we'll take it off but it's going to be a $350 charge to remove it from the car" During haggling over these issues on the contract, the finance guy was slamming his hands about in frustration and upon leaving the finance office no one would help us (me and my wife)We stood in the showroom for 10-15 min, then we were brought the keys and the Explorer was parked just outside the door. The sales person gave my wife the key and that was it...We weren't introduce to anything with the dealership as far as Service Dept or a walkout to the car and not even a kind farewell or a walkout. We both felt extremely unwelcome from being obviously ignored from everyone. So yes, I bought the car, they got me.....they knew my wife really wanted the car and I was backed into a corner. I called two weeks after the purchase and spoke with the finance manager, I told him all of the above, he had nothing to say, except to justify the Apex tracking system removal charge of $350 and the tactics of the finance guy for holding a better interest over my head, that wasn't available to me without buying His Extended Vehicle Warranty. I asked him why the finance person refused to give my a copy of the "finance options column page" he said that was an "internal document and he couldn't give that out." There was no sensitive information on this paper, from me, or the dealership, just payment options and interest rate options.I also asked for a copy of the "lower interest rate Coupon" the finance person gave my Credit Union to get me 2.99% instead of 3.99%, he told me """"I'm not going digging through your file to find it"""So, if you are shown the "column page" with finance options ( which I'm sure is common thing ) ask for a copy of it, lol. This is when the finance guy will start getting pissed. (This is the page that puts the extended warranty in the lower interest rate column.I get it, I know it's sales, but when someone refuses over and over, it's time to stop and NOT have an attitude with customers. So they won, they got few hundred for the worthless Apex Security Tracking System and a few hundred for the Extended Vehicle Protection Warranty. But they lost out on me coming back this month to buy my truck. Seems there's more profit in extended warranties and worthless tracking systems than the Vehicle

Service

I have been a fan of the service department at Tomball Ford for many years. Although it's not the cheapest, I trust their knowledge as to what I need to keep my truck running the way it should. Thanks to Glen, Rusty, and of course Misty for making each service appointment seem like a joint venture not a round in the boxing ring...

Great service

The service provided by Hillary Dcosta was first rate. No hassles, just gave me what I asked for the first time. The price was fair and he went the extra mile to find financing at a good rate. I would recommend Hillary Dcosta to anyone who is buying a car.

Excellent after sale service

My experience with Tomball Ford has been one of the most pleasant buying experiences in my many years of automotive purchases. From our salesman, to Walter Herrera, our service go to guy. I am confident that any task will be performed in a professional and courteous manner.

Very pleasant and professional

A knowledgable and active salesman, Gorge Lopez, made our Tomball Ford 2015 Edge purchasing experience pleasant and satisfying. He was attentive and paid attention to every detail of the process. I would recommend his services to any Ford customer.

Jeanne Hyde-Tomball Ford

Bought a 2015 Ford Edge from Tomball Ford a few weeks ago. Greg Hall was my sales person. He took the haggle out of buying a new car. No pressure very easy to work. Greg was able to make us a deal that made sense to us. Would highly recommend Tomball Ford and Greg Hall to anyone considering buying a Ford.

Great Experience

I purchased a car from Tomball Ford this week. I was helped out with quick responses from Chantel and Chris and my experience from the start to finish was exceptional. I would recommend purchasing a car from Tomball Ford. They will take care of you.

Don't buy a used car from them!

I can't say enough great things about Sierra Rodriguez. She kept in touch with me for three months, sending me different options to look at on-line. She finally sold me on one used truck. I drove for 1 hour and 20 minutes from my house to the dealership, two days before Christmas. Sierra had already left for the day, but assured me that they would negotiate the price when I arrived. When I got there Chris Jones assisted me with a test drive, getting my trade in value and showing me the buyer worksheet with the price. After being told that they were looking to clear the lot and would work a "deal", they (Adam Caridi) offered me the exact same price that was on-line. When I declined that offer, Adam told Chris to send that truck to the auction tomorrow, in a high pressure attempt to scare me into buying it. I then left the dealership and that truck sitting on the lot. The price dropped two days later from 29K to 25K on-line. Chris called me the day after the price drop and said the Manager, Adam Caridi had decided to offer me the truck for 27K, which is what I had offered at the dealership. I had to advise Chris that the price was actually now listed at 25K while he was offering 27K. I told Chris that I felt they were not trustworthy and said that it was now a "principle over price" issue and I no longer wanted to deal with people like that.With all that being said, I always heard great things about the new car sales at Tomball Ford and I can personally vouch for Sierra Rodriguez. Ask for her if looking for new vehicles, but stay away from the used car area! You've been warned.

Tomball Ford = Excellence

I just purchased my second vehicle from Tomball Ford. In the last four years my family has bought 5 vehicles from Tomball Ford. Jana Baker has handled all the deals. She gets everything done quickly & to your satisfaction.. She does not forget you after you have driven away either. Everyone at the dealership makes a point to greet you & make you feel welcome. Jim Baker in service is the best as well. I would not purchase a vehicle from anyone but Jana & Tomball Ford.

Tomball Ford

Ask for Jana Calhoun. She is great. Friendly & she knows her products. Grabbed an F150 from her. Dealing with Jana makes the process simple and pleasant.

Tomball Ford Service

Glenn Mcferon at Tomball Ford has always been a pleasure to work with. I like that I have a specific person assigned to me that gets to know me and my truck.

We found a great truck and purchased it from a great guy!

We recently purchased our second Ford truck from Jorge Lopez at Tomball Ford. This vehicle was an Expedition to replace my 2006 Expedition. We had been searching every dealership for a Certified Ford Expedition and it was a very small pool to pick from. We actually went to a dealership to drive one and received the usual high pressure statements to get us to purchase the vehicle. We walked away.THEN we found one at Tomball Ford which meant a two-fer for us: the potential of buying a great truck and an opportunity to deal with, in our opinion, the best car guy in the Houston area.We sent Jorge a note and got a phone call back from him where he told us all about the truck. We made an appointment for the next day... the rest is history! We bought a perfect Expedition from a great guy! We have such respect for Jorge's ethics, education of the vehicle, his family values - I could go on and on.Thank you Jorge for spending quality time with us - again. We really feel like we have a true friend in the business!!

Tomball Ford

This was my 2nd vehicle purchase from Tomball Ford. David Greer was exceptionally helpful in the whole process. Everyone there was friendly and helpful. I will definitely recommend this dealership to friends.

Service

I had my car serviced and my service man was Jason Bradley. Jason was the absolute best service person I have ever dealt with. He contacted regularly to let me know what was being done and when the car would be ready. Couldn't have had a better experience.

Purchase of a 2015 Edge...

We have at leased several vehicles from Tomball Ford and decided to order a new 2015 Edge through our trusted Tomball salesman, Jorge Lopez. Having worked in the auto industry for 40 years I knew some end-of-year-transportation delays were a risk and asked Jorge to continue searching diminishing inventories for a match. Jorge diligently searched and finally found a close match with a couple of extras for the same previously negotiated price. We're happy campers and would recommend Tomball Ford and sales staff for future purchases.

Greg Hall

Came in to buy and was in a hurry , Greg did his best to move the deal as quick as possible. He did what was needed to make me happy ( not an easy task). Thanks Greg for the great service. We will be back when we need another FORD...

Great Experience

Nobody loves car shopping so I was pleasantly surprised at how easy everything was at Tomball Ford. My salesman, Steve Bourg and Andrea (don't know last name) did everything possible to make it a good experience.

Always a great experience

Always a great experience at Tomball Ford... I have purchased four vehicles from them since 2010. I always see Tim Fowler when I'm ready to purchase. When ever I have any warranty or service concern I see Jim Baker.

Tomball Ford - Salesman Hilary D'Acosta

I love Tomball Ford and our salesman, Hilary D'Acosta. He has been there a long time and can do his own deals - no running over to the sales manager. Also, Tomball Ford has their own specials on maintenance that you can not get at other Ford dealers.

Great sales and service

Our family has purchased three vehicles from Tomball Ford in the last two years. Two were ordered and one was purchased from inventory. Our salesman, Hillary D'Costa was great! One of the best sales experiences I have ever had. The one purchased from inventory we got a lower price for a better equipped vehicle and $1,000 more for our trade. One of the ordered vehicles Hillary was able to find locally, transferred it to Tomball Ford and sold it to us for the previously agreed on price, thus getting us in our new car at least a month sooner. Hillary stuck to all agreed prices and promises, with no surprises or "hidden costs".HH

Great attitude and no pressure.

I live in Pasadena but went out to Tomball Ford to look at their trucks. I was undecided, but Greg Hall was very patient and very knowledgeable. Never once rushing. Made truck buying easy. They were also willing to negotiate to get a price you like.

Greg is my hero!!!

What a professional car sales man!! Made my dream comes true, and save me a bunch of money !!! Just listen to him talk about options. He is totally ok with you coming to test drive a car and go on your own without buying a thing. And that something that I always was scared of to go to dealers, I bought my truck and I'm happy with everything .

Greg experience!!

I bought my truck from tomball, and I'm so pleased with entire process. if you ever go there, ask for Greg. Great man with a positive attitude. Nothing you say will make him mad.

Best Vehicle Purchasing Experience I've Ever Had

Vehicle shopping has always been an uncomfortable experience for me. However, the experience I had recently at Tomball Ford was an exception. At Tomball Ford, I felt like I was working with close personal friends instead of strangers. The staff members (Sales, Finance, Service) I dealt with genuinely focused on providing me a vehicle suited to my needs.This was the first vehicle purchasing experience that I truly enjoyed!

Greg Hall - Tomball Ford

We had a great experience with Greg. He made buying our new truck a pleasurable experience and was able to get us the best deal possible and was easy to work with.

Great experience

Car buying is always stressful but I have to say Chris Jones did an outstanding job! He was friendly and patient till I found the F150 I wanted.

Fast and friendly

My Ford C-Max was in and out in a very short time for service. Thanks to the friendly service representative for making it happen.

Great buying and service experience

Met with Jana Baker, after an unempressive first start with a sales person, and had the very best truck buying experience of my life. Jana was extremely knowledgeable about the Ford line of trucks as well as the inventory available at Tomball and the surrounding area. Because of Jana's career experience at Tomball Ford, she was able to ease us through the buying and finance portions of the deal as well as arrange installation of additional accessories. I strongly recommend any truck buyer to seek out Jana for a good deal and pleasant buying experience.

Great Dealership

I had a great experience at Tom Ball Ford bought a 2015 F-150 from salesman Tim Fowler, got a great deal every promise he made was kept truck was ready to be pick when promise . Took it back to have a few minor things serviced on the truck service rep Russell Herrington took care of the problem in a timely manner was in and out in a reasonable amount of time job well done. Everybody at the dealership was very respectful and helpful.

THE PEOPLE at TOMBALL FORD R UNCARING & UNPROFESSIONAL!

RECENTLY I CALLED ABOUT MY CAR ON 10-05-2015 & I TALKED WITH SOME RUDE MAN IN THE SERVICE DEPT DIDN'T GET HIS NAME,BUT I CALLED IN AROUND 745AM.I TOLD HIM THAT I HAD A FULL WARRANT ON MY CAR & I NEEDED TO COME IN TO AIR UP MY TIRES & ASK HIM WHERE I NEEDED TO COME IN,THE MAN WOULD NOT HELP!!!!! TOMBALL FORD SUCKS!!!!!! I WOULD NEVER RECOMMEND THIS DEALERSHIP TO MY DOG,LET ALONE A PERSON! THEY R NOT PROFESSIONAL CARING PEOPLE at ALL! THEY R ONLY LOOKING OUT 4 THEM SELVES & NOT THE CUSTOMER,I WOULD RECOMMEND RYANFORD IN SEALY,TX GREAT DEARLERSHIP!!! &TOTALY OPPOSITE FROM TOMBALL FORD!HOWEVER I WENT TO DISCOUNT TIRES THIS MORNING 4 THERE HELP WITH MY TIRE PRESSURE,& GOT GREAT RESULTS LEE THE MANAGER WAS REALLY NICE,& HELPED ME AIR UP MY TIRE &HE NEVER ONCE ASK ME ANYTHING ABOUT MY WARRANT & THE LITTLE LIGHT WENT OFF AFTER THE PUT AIR IN MY TIRE,THIS IS THE LAST TIME I'M DEALING WITH TOMBALL FORD!!!!!!!

Best service experience ever

Glenn Mcferon is the most professional service consultant I have ever had the pleasure to work with. He is honest and sincere and only recommends services that are truly needed. Glenn has a customer for the life of our expedition.

Absoutely loved our experience from start to finish.

I had a great positive experience at the Tomball Ford dealership in Tomball TX. Salesman Andres Muniz very professional handled the details and made things happen easily purchasing my new truck. Also friendly Romon ,George,Carlos and Jimmy I thank you all so much, good people representing a very well run dealership.

double talk

Mid August, 2015, A salesman, James, quoted a price for a 2015 F150, I told him the first thing I walked in was that I just want a straight talk price. By the time I went through financing, the added on charges were annoying. I simply told them that they are just wasting my time, and I left.I could not believe they are still doing such practice in this day and age.

Great service!

Wendy Leazer is always so knowledgable and she has the best customer service! Thank you!

Service

Took my car into the quick lane for oil change and inspection. The service was prompt and very effecient! Was in and out in a timely manner!!Loved the service.

Great service Michael Rodriguez

Leased a Fusion at Tomball, traded in my old car. Michael Rodriguez made it a smooth transition and always helpful on call. Thanks for the service Mike

Chantel and Andres

Great experience. We got an amazing deal with putting 0 down on a barely used 2015 Escape. It was a little above our budget but a deal we couldn't pass up. They were very straight forward and not playing any games. They were patient and worked well with us. We were not easy customers. Thank you Chantel and Andres!!

Enjoyable Buying Experience

We recently purchased our sixth Ford truck (350 Super Duty King Ranch) from Tomball Ford. Of the last three, our sales associate has been Jana Baker. Jana makes what is normally a trying and exhausting process into an efficient and enjoyable vehicle purchase experience. At one point, she even volunteered to personally bring the paperwork to my home in Magnolia...just one small example of the lengths that Jana will go to make you a satisfied, and soon to be repeat customer. They never try to take advantage of me on my trade ins and always give me a fair value for my old truck. I highly recommend Tomball Ford and Jana Baker for your car/truck buying experience.

UNFRIENDLY! BAD ATTITUDES! & VERY SELF CENTER!

TOMBALL FORD IS VERY UNCARING,NOT OUT 4 THE CUSTOMERS at ALL! BUT R ONLY INTO THEM SELVES,THEY R HATEFUL! MEAN SPIRITED! & OUT 2 GET THE CUSTOMERS 4 AS MUCH AS THEY CAN!!!INSTEAD OF TRYING 2HELP THE CUSTOMER,ONE OF THE SERVICES MAN RUSTY WAS DOWN RIGHT HORRIBLE TO ME WHEN I CAME IN 4 THERE HELP WITH MY CAR YESTERDAY ON 7-27-15 NEVER SMILED OR HAD ANYTHING NICE 2SAY I TOLD RUSTY THAT MY CAR WAS ONLY 3MOS OLD & IF HE WOULD PLEASE CHECK MY WARRANTY IT WOULD SHOW HIM THAT THE TIRES WERE UNDER THAT WARRANTY,HE WAS NOT HELPFUL at ALL & VERY SNOTTY! TELLING ME THAT I WAS WRONG & THEY COULDN'T HELP ME & THAT THE TIRE WOULD COST ME $200.00 OR MORE,WELL I WENT BACK 2 THE DEALERSHIP IN SEALY ,TEXAS THAT IS WHERE I PURCHASED MY NEW CAR ON 3-7-15 AND BRAD THE SERVICE REP TOOK CARE OF ME HE WAS A GEM &WONDEFUL!& TOLD ME THAT THE TIRE WAS UNDER WARRANTY & PUT A NEW ONE ON MY CAR & I DIDN'THAVE 2 PAY ANYTHING! IWILL NEVER GO BACK OR HAVE ANYTHING 2DO WITH TOMBALL FORD AGAIN!HOWEVER, THERE IS ONE MAN IN THE SERVICES DEPT HIS NAME IS GEORGE A REAL SWEETHEART,I WANTED 2 SAY 2 YOU,( UR at THE WRONG DEARLER SHIP GO TO RYAN-FORD,THEY R THE BEST DEALERSHIP IN THE WHOLE WORLD!!! & THEY LOVE THERE CUSTOMERS! & IT SHOWS COME ON BY SEE 4 UR SELF!!!!

Very Happy!

We are very happy with our purchase and the service and helped we received at Tomball Ford. Our salesman Andres Muniz was very helpful and competent. After walking out disappointed from other dealerships, he gave us exactly what we were looking for. Good $ for our trade-in, good price for our F150. Thanks Andres. We will be sending our friends to you definitely.

Buying Cars

I had a great experience with Tomball Ford. I was a first time buyer and Carl Brown helped my family and I get the right car for the right price. He just helped so much!

Overall Great Dealler

I just bought a 2015 F-150 King Ranch from Tomball Ford. This is the first time that I've ever bought a vehicle from the same dealer but the first experience was not typical. I didn't have to waste time going back and forth on price. They provided me a good price and offered a great offer on my trade. The people that work at Tomball Ford are courteous, professional and knowledgeable about the products. I would highly recommend this dealer to anyone in the market for Ford.

Awesome dealer! Great people

Russell Herrington, Jim Baker are great service reps and if you need to buy a vehicle Jana Baker is very accommodating and knowledgeable with sales! There is a dealer closer to my home but I'd rather travel further for the better service experience!

Glenn, my Service advisor

I have 3 fords and use the service dept for all my maintenance. Excellent service with competitive pricing. Try them.....you won't be sorry. Just remember to ask for Glenn.

Great People!

Tomball Ford was a great expereince. I love new cars and trucks, but it's usually a hassel and not very fun trying to get the deal completed. Not so this time at Tomball Ford, I purchased a new F150 and had a great experinece. Thanks to Frank Mathis and his sales team.

Great Service

Jim Baker has been most helpful in my requests for service. We discus things and he explains everything very well. I will certainly return to Tomball Ford for any future needs.

Great Experience!

Our salesman was Andres Muniz, and he was awesome! Impeccable service and very personable! He made the experience very painless and completely met our expectations.

2015 F150 Service

I purchased a new truck took it to another company that damaged my 4x4 system. I took it back to the dealer to get them to repair it. At first I was thinking it was messed up prior to having level kit put in so when Glenn Mcferon said to me that is was caused by my level kit I got mad and told him no way but then after talking to a buddy of mine he and I realized it was after the level. Well Glenn Mcferon was professional and I did apologize either way he handled the whole problem perfect great service.

Buying Experience at Tomball Ford

My buying experience at Tomball Ford was outstanding. Christian Jackson was the best sales person that I have ever been acquainted. This is my eighth Ford vehicle and I am more pleased than ever of the quality and performance of my new F150.

Great buying experience!

Dave Kelly was a great help and a pleasure to work with in the purchase of my 2015 F-250. His straight forward approach and no nonsense attitude was refreshing. No time was spent haggling over the little things. Dave just took care of them. Thanks Dave for a great experience.

Service

Thank you. Service was great. Always like coming there for my service. Everyone does a great job. Very friendly. Tomball ford. Quick service. Very helpful.

we had a great deal at Tomball for Ford

my son J need a new car so I looked on the website of Tomball Ford and I found a Ford Fusion and we went down there check it out and we end up buying the car for him and he is so happy that he has a Ford Fusion.

Very Pushy

They were high on their price, but wouldn't let us leave unless we took the new truck home. It was late so I agreed to it, but took it right back the next morning and wanted my truck back... they look surprised to see me. I've heard horror stories about their service department... stay away! I would give them no stars if it would allow me to....

Great new car

I went in just to look and see what we might buy in the near future. Kevin Carriere came out and help me with no pressure to buy right then. I came back two weeks later and Cavin help us get a great deal in a very timely manner. To ball Ford has turned a big corner and is again a great place to go and buy a new car. Their service department has really changed and is more than willing to help. They want you t here and you are not just money walking through the door. Please keep up the good work!

New car accessories

Bought a new F150, wanted to add remote start. Dealt with Marissa Gustafson, who is very knowledgeable and professional. She made us an appointment and ordered the necessary parts. Everything went very smoothly. Our vehicle was even finished before the time given. We checked our vehicle in with Jim Baker who kept us informed. Excellent service, great dealership.

Service Advisor

I have used Tomball Ford for service on my Lincoln Mark LT and my wife's Lincoln MKX for over 5 years. I always ask for Jim Baker to handle our vehicles because I completely trust him to take care of any problems that might arise.

Worst Finance Dept. ever ...

It took 3weeks for us to get the vehicle ... FromDay 1 shopping to Day 21 picking up the van. Finance Manager Tim Fowler is the most inept person. Lies, lies and more lies. We are still dealing with hi I. Trying to get our initial hold deposit back from them. They try to BUY your good review with free tanks of gas. Not worth the money. I'd rather share the truth about how bad this dealership is. Our salesman Dave Kelly was great ... But that's about all.

Service is the Tops

Misti Simonton took care of me right from the start. She wrote up the maintenance order, asked questions as to the history of my truck performance and followed through with the progress of the work. I am very satisfied with all aspects of my recent visit.

Great Place!!!

Chris and Chantel were great to work with and were very helpful. Great dealership to deal with. They helped through the entire process. Thank you again.

Good experience custom ordering Ford Expedition

We custom ordered a 2015 Ford Expedition EL and had a great experience with everyone at the dealership. Kory Haley was the direct salesman, and he was knowledgeable about the options and helped us decide on the details of the order. He kept us informed about the order status. We also bought an afterarket DVD player mounted on the roof, as well as Weathertech floormats, and were happy with that process also.

Tomball Ford review

Purchased 2 Fords (2013 Fusion and F150, both ecoboosts) from this dealer and my experience has been excellent, both in sales and service. Jim Baker has been excellent in service dept and also his wife Jana in Sales. Definitely recommend both of these folks to my friends.

Excellent service!

I bought a 2015 Ford Fusion from Tombalm Ford and I have to say I received only the best customer service from the moment I walked in. Kory Haley took care of me and did everything he could to get me a great deal on it, and he delivered! Thanks Tomball Ford for an awesome experience! I will definitely be buying my next car there!

I had a wonderful experience at Tomball Ford

I left Tomball Ford with a car right off the showroom floor. The incentives were excellent and helped make this dream car affordable for me.

Excellent Service

Always a great experience when I attend this facility. Whether I'm buying or getting my car serviced.

Excellent Sales person experience! 2015 Mustang

My experience with the sales person (Stacie Beaujeaux) was excellent. Very easy to work with and made sure I had a good experience. Thanks Stacie!

Excellent service

I had rim locks installed on both F-150 pick-up's I purchased. It was done timely and efficiently. One truck had to have some additional prep work which was also done timely. Thank you very much Ms. Marissa Gustafson,

Great service

Jim baker has been my service writer every visit. Couldn't ask for better service

Buying My Ford Edge Limited at Tomball Ford

My overall view of Tomball Ford is that they are #1 in what a car dealership should be. I was met by Jorge Lopez and greeted with a smile and a warm handshake. He talked to me about what I wanted in a vehicle and what my expectations were and even got to know me on a personal level. He is very reassuring in talking you through the steps you go through while going through the process of sitting in the vehicle , picking out what you want from a nice variety of vehicles in stock. The process of buying the car was just a matter of negotiating a couple of times to get the vehicle to the price I could afford. I found the dealership to be clean and neat, floors spotless and windows clean. When my vehicle was brought to me it was in top notch shape. Jorge sat with me and showed a lot of the features and explained they would be having a class to help know your vehicle better with technicians, parts people, electricians, repairmen and just a whole crew of people there to answer your questions and explain just what to do. Of course I attended the class and was so impressed with the people that showed up and they were so helpful and they even fed us. I would definitely buy from them again.

No pressure buying!

Great buying experience and very pleased with overall purchase of vehicle and friendly staff. Christian Jackson is a great salesman and is very helpful. I am very happy with my 2014 FX2 and will definitely purchase my next vehicle from here.

Excellent service.

I recently purchased a pre-owned vehicle from Tomball Ford and have had my other vehicle serviced there for several years. Will definitely return for service as well as future purchases.

Excellent buying experience

I have used Tomball Ford for years servicing my vehicles. Jim Baker is the absolutely best Service adviser. Although I loved my 2012 Ford Edge Spirt, we decided to trade up to the 2015 Ford Explorer Sport. Jana Baker made the process smooth and not painful at all! Very knowledgeable and friendly group of people all the way!

Purchasing a new vehicle from Tomball Ford

Frank Mathis was most informative and very helpful in the process of my buying a truck from Tomball Ford. I appreciate very much his service in that regard.

Thank you

Thank you Sam Boutwell for getting my F-150 serviced.I appreciated the service I received at Tomball Ford

review on sales person

Kory Haley at Tomball Ford was one of the best salesman I have ever got to really deal with he cares that everything is what your wanting and goes good for you from when you buy the car an further down the road it seems to me he remembers almost all his customers great over all good dealership

Excellent customer service!!!

From the online website customer service I received from Chantelly to the face to face customer service I got from Jeannie I give this dealership a 10 all the way. Jeannie took the time to answer all my concerns with the vehicle I purchased and even after the sale they still offered to answer and help with anything I needed. That takes the customer service part to a whole different level because is not only about the sale it's about the customer. Thank you so much for everything!!!

Easy time no problems.

Nice place wonderful salesman (Mike), easy financing department Wonderfull selection great car buying experience. Defiantly will go back. Really awesome car buying experience. Will defiantly go back when i need a new ford.

Glenn McFeron

Glen McFeron was great and got me taken care of in a timely manner as I have come to expect from Tomball Ford. They have always been there for me and got me back on the road when it meant the most. Whether leaving out of town or just getting an oil Change I'm really glad I bought and service my Ford here locally at Tomball Ford. Thank you all for all the hard work. I give 5 stars all the way around.

BEST PURCHASE I EVER MADE!!!!

This was the best purchase EVER!! All of my purchases have been with FORD. My excellent buying experience started with Chantelly Bartges who was not pushy and made me feel comfortable from the start!!! Everyone starting with Chantelly to my salesman, then finance guy was extremely friendly and professional. Because of them and their hard work, I remain "A FORD MAN". wE will BE MAKING AN ADDITIONAL PURCHASE in the very near future.

Fantastic service experience.

I recently had some repair work carried out in my 2012 Ford Focus at Tomball Ford. My Service Agent was Samuel Boutwell who took great care of me during this time. Samuel and indeed Tomball Ford as a Dealer are a an organization who take responsibility for the services they provide and deliver it in a friendly, customer focused environment. I have no problem recommending Samuel and Tomball Ford for any repair and servicing requirement you may have. Thanks Samuel and the Tomball Ford Team.

Chantelly Bartges in used cars was pleasent

Thanks Chantelly without your prompt help and happy go lucky attitude I don't think I would be driving my new hot Pontiac g8 as you called it :) Anyone needs a used car ask for this chick. Real easy to deal with and made my time worth it

Excellent Service!!!

Every time I visit this dealership it is always a great experience!!

Great service

Glenn Mcferon was great.I was in a bind and had to leave town and my car needed repaired. Glenn handled everything, he keep me updated by phone and when I was back in town the car was ready as promised. Great over all experience. Thanks Glenn I'll be looking for you next time the care needs service.

GREAT customer service from Greg Hal

Greg Hall, great sales person who is a professional

service work done

Jim Baker was an outstanding service representative, He was efficient, friendly and went out of his way to get my wife in and out.Billy Friend

Easy, fast repairs

Marissa Gustafson helped me out when I had to take my 2014 Ford Fusion in for a recall. Both Marissa and Sam Boutwell were great!

Never any problems

I recently took my Focus ST in for it's regular oil change. As always, no problems at all. They always take care of me at the Quicklane at Tomball Ford. Russell Herrington was my service person and he always treats me right.

Great Experience!

Thanks Jana Baker! You were awesome! She answered all my questions and I got exactly what I wanted! I LOVE MY NEW CAR!!! She even helped me set up my phone, showed me all the great features and had great customer service overall. Great experience from test driving to driving off the lot!

Great people, great selection

I recently bought my 2013 F-350 from tomball ford, I looked online for weeks and talked with a young lady named chantelly bartges she was very patient with me I had been over seas for work and she had my whole deal done and the truck cleaned up and ready to go by the time I was there, I was in an out in less than a hour.. Anyone looking for a used vehicle should ask for her.

Happy all around !

Thanks Chantel for all your help with my new super duty. You were the most polite sales lady I've ever dealt with keep smiling.

Great Dealership

Anyone in the market for a new Ford should head to Tomball Ford and ask for Eric Galyean. This dealership knows how to treat its customers right and Eric is attentive and knowledgeable.

Helpful and Knowledgable Salesman

Kyle Franklin was very helpful during our purchase of a 2014 Ford Flex. He answered all questions and was willing to research any of our questions for which he did not have an immediate answer. He stayed involved during the entire process and we recommend him highly.

Fantastic Experience

I went to just went to "look" at a mustang after totaling my car. That is where I met Dave Kelly. He was awesome. My dream was always to own a mustang. Dave made that happen and everything about the buying process was fun. I would recommend Dave!!!! and Tomball Ford!! Great people, great service!!

Engine Warning Light

Samuel Boutwell did an outstanding job for me during my recent two visits to Tomball Ford Service Department. Sam is an efficient, reliable, friendly and respectful employee. He always strives to make one feel welcome and special. He does a fine job in follow up via phone and can be relied on to do his best at all times. Thanks a million Sam, I appreciate your work ethic.

Good fair dealership

Chantel Bartges and David helped me and my husband get into our 2008 limited edge, they were both very kind and easy to deal with, will be coming here and seeing them from now on!

Professional and timely!

Thank you to Russell Herrington for a job well done! Russell was a top notch serviceman, from my initial phone call to my final checkout!

Great Service !

I recommend Tomball Ford and Tim Fowler who made the commercial buying experience easy. I searched quite a few dealers on the internet but it was Tomball Ford who had the vehicle and the deal I wanted.

great experience