Tom Tepe Autocenter

4.0
Overall Rating

Customer Service: 4.1 Buying Process: 3.9 Quality Of Repair: 5.0 Overall Facilities: 4.3 Quality Of Work: 4.8 Friendliness: 4.3 Pricing: 3.6 Overall Experience: 3.9


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What AWESOME serviceat#!***!!atat##

5
Debbie T on 11/17/2016

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

While traveling yesterday (11/16/2016) from Aurora, IN to visit my mother in Greenfield, IN with a female friend, we came up over the railroad track in Milan; felt the minor bump; and started hearing the noise from under the car that told us there was definitely something wrong. We pulled into an empty parking lot and looked under the car to see a large black panel of hard plastic hanging from under the engine area. With flashers activated to alert other drivers of our verrrrrry slow progress, we made our way around the corner to Tom Tepe Auto Center. Ron came out immediately to find out if he could help. To make a long story short, my Dodge was put on the lift; the panel was reattached with a smile and a handshake in less than an hour -- AT NO CHARGE!! Deb & I could not believe it. I have been the victim in the past of excessive charges because I am an uneducated female when it comes to engines. That did NOT happen at Tom Tepe. I cannot say enough positive comments about those folks. Marvelous!!!


Excellent Sales presentation and support

4.8
Buickencore on 07/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

During the Sales process, Travis Uribe provided a comfortable environment for us to evaluate various models and the plant tour that emphasized complete customer satisfaction.


2010 La Crosse

4.8
wayne.gatzke.5 on 07/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Every person at the dealership is very concerned about the customer. Cory answers all important questions about my "Pretty Buick" and even the trivial ones.


2015 Silverado

5
jimmycap314 on 07/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was time to purchase a new pickup and shopped around at the 5 closest Chevy Dealerships to my house for the best deal. I found the best deal and the friendliest salesman at Tom Tepe and purchased my new truck. It was easy, fun, and they even gave me a better interest rate than any of the other dealers offered. Hands down the best experience I have ever had. I wouldn't hesistate to reccommend Tom Tepe to anyone shopping for a new Chevy.


Doug and all the folks at Tom Tepe were great

5
Gene on 07/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Couldn't ask for better. Doug took the time to work with us and he got us the best deal possible. Dennis and the guys in service went the extra mile and the finance department arranged for the best possible interest rate.


doug burns salesman

5
tom g., on 07/17/2014

Customer Service: 5.0 Buying Process: 5.0

I was looking for a Malibu 2012, low miles and it had to be white or black. I called dealership and fortunately Doug Burns answered the phone and I told him what I wanted. I don't always trust salesmen, but I felt very at ease talking with Doug. He was very professional, friendly and went out of his way to please me. He said he had nothing on the lot, but would find what I was looking for. He came up with 4 autos. He recommended the car he thought was the best deal, had low miles and was still under warranty. I bought the Malibu and we love it. I feel very fortunate to have this car dealership close to home.


Billy Back

4
Billy the Buick Guy on 07/17/2014

Buying Process: 4.0

Saw used car online I was searching for. Drove 75miles to test drive. Tried 2 cars, and finally bought my car. Staff was courteous and willing to work with me on price. Will definitely look there again.


Great Salesman!

5
TLowrance on 07/16/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a 2010 Suburban from Doug, it was a very pleasant experience, and we will be back! We love it!


Love Jeff and the guys at Tom Tepe

5
Mitchell Roy on 07/03/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I visited the store to take a test drive. The sales team and management was extremely polite and not at all pushy. They were very knowledgeable and the dealership was clean and professional. I haven't purchased a car yet, but when I do...it will be from Tom Tepe!!!


Wanted a pickup truck, found one and after much dickering...

2
OpalCtr on 06/09/2013

Friendliness: 4.0 Pricing: 1.0 Overall Experience: 1.0

Wanted a pickup truck, found one and after much dickering bought a new Chevy 1500. Was unsure because of price, but they looked up the pay-off online and we finally agreed and signed the papers. Next day they said the pay-off was over $1400 more that I would have to come up with. My wife told the guy that it was his fault and he got very belligerent and said it was all our fault. I had bought the truck I traded in from them, and a couple years earlier a new Buick Lucerne also. Needless to say, I will never return to that dealership, even to get the free oil change a new vehicle comes with.


Not trustworthy

1
OpalCtr on 06/09/2013

Customer Service: 1.0 Buying Process: 1.0

Wanted a pickup truck, found one and after much dickering bought a new Chevy 1500. Was unsure because of price, but they looked up the pay-off online and we finally agreed and signed the papers. Next day they said the pay-off was over $1400 more that I would have to come up with. My wife told the guy that it was his fault and he got very belligerent and said it was all our fault. I had bought the truck I traded in from them, and a couple years earlier a new Buick Lucerne also. Needless to say, I will never return to that dealership, even to get the free oil change a new vehicle comes with.


I was lied to by Walt Enneking at Tom Tepe Chevrolet on a...

1
2008 Cobalt on 07/22/2012

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

I was lied to by Walt Enneking at Tom Tepe Chevrolet on a used 2008 Chevrolet Cobalt. He told me the car was a GREAT car and had been maintained very well, since it belonged to one of his fellow employees mother for the last 3 years & nothing had ever happened to it. He also invited me to his house to drink with him and sit by his pond, knowing that I was married. After getting ripped off on the price and driving the car home the transmassion went out, the motor light came on, the brakes lock up on it if u barely hit them, and there are many more problems. When I asked him for a carfax he said he would get me one but never did, now I know why. I bought a carfax and found out the car was a rental car for the first 30,000 miles of its life, and in November of 2011 it hit a embankment and totaled the front end,badly enough that it had to be towed. now im stuck with a car worth half its value because it was a rental and has been wrecked and repaired poorly, the paint doesnt match on the front half of the car and is starting to flake off, I would never recommend anybody go to this dealership and I will never go back after this experience.All Walt had to do was be honest but I guess that was to much to ask. It shows what kind of person he is.


Shopping for a used car

1
Timothy on 06/30/2012

Customer Service: 1.0 Buying Process: 1.0 Overall Facilities: 1.0

I called and talked to Walt (salesman). He said he drove this car and it drove great, but it was real ruff looking. I told him I was tring to get my kid a car that ran great, so he could get to and from work. i live 41 miles from this place. i got there and it wouldn't start. We jumped it but it wouldn't keep running. Then I noticed that it was blowing alot of smoke out the tail pipe. It was running like the car I had. A blown head gasket. The kid who showed me the car didn't know what to do. He looked for Walt but he left. I wasted my TIME, (3 HOURS) and MY GAS,( #20.00). All he had to do was be honest about the car, not LIE.


Tom Tepe is a good dealership!

5
toyota_luvr on 06/25/2011

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently purchased a pre-owned vehicle from Tom Tepe Autocenter using Cars.com I used the lowest price tool, and they were very competitively priced with the big city dealers, and the whole area. Their prices where even cheaper than most! When I emailed the dealership, I asked for their best offer, they told me that they try to put the best prices online that they can, and if we'd come see the vehicle they would make us happy. So, we drove in, and the Toyota Camry we went to look at was in excellent condition, still had that new car smell, and not a blemish on it, it ran great. We worked prices with them, and they negotiated with us to a price we liked, and we are very happy and glad we made the hour drive out in the country to Tom Tepe Autocenter!! We will do all of our purchasing from here on out with these guys!!


They are terrific people and prices

5
khardebeck21 on 07/16/2007

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

They are terrific people and prices


My girlfriend and I were in need of a truck to pull our...

4.8
khardebeck21 on 07/03/2007

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My girlfriend and I were in need of a truck to pull our camper, so we asked and recieved. The truck is in great condition and the price was so low it felt like stealing. I advise everyone to give them a chance. You will drive away happy.


$17,537

Mileage: 54960

Color: Other

Transmission: Automatic

Body Style: SUV

City: MILAN, IN

Engine Type: I-4 cyl 1.5L

$24,866

Mileage: 70276

Color: Other

Transmission: Automatic

Body Style: SUV

City: MILAN, IN

Engine Type: V-6 cyl 3.6L

$32,209

Mileage: 76833

Color: Other

Transmission: Automatic

Body Style: Pickup

City: MILAN, IN

Engine Type: V-8 cyl 5.3L

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