Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis

Amazing Experience!

I recently traded in my jeep and purchased a new one and i could not have been happier with my experience doing it. Kent was so helpful and caring throughout the process and i would recommend buying vehicles here to everyone!

Tom O'Brien Chrysler Jeep

Yes I will tell of our Wonderful experience with Tom O'Brien Jeep located at 4630 E. 96th Street Indianapolis, IN.46240.We are so over whelmed with both of our Jeep purchases. With in 2 months.We were so satisfied that we had to go back and purchase the second one for our granddaughter. She is so happy!The complete dealership was awesome. Clean, polite. professional. They made us feel as though we special. Now I know they sell cars every day. On our day we were special.*=)) rolling on the floor Yes we will patronise Tom O'Brien Chrysler Jeep again.Kudos for Sean O'Brien our sales person.*:-h wave Victorious

Great experience

My husband and I bought 2 vehicles, a 300c & Jeep Compass. Megan is great. Professional, friendly and very knowledgeable. She made it seamless for us. Will be doing business with this dealership and will definitely ask for Megan. Thank you

Purchased pre-owned 2014

We just purchased a 2014 Chrysler Town & Country and couldn't be happier! The person we worked with was Kent von Burg and he was more than helpful, informative and very easy to talk to! He not only answered all our questions, but found us the perfect T&C with everything we were asking for. I would recommend anyone to not only buy from Tom O'Brien Chrysler, but I would send them directly to Kent. Thanks!

Impressed with Tom O'Brian

Matt took great care of us. He and Neil saw to our needs, found the vehicle we wanted and ushered us through a great experience. I can highly recommend the team at Tom OBrian if you are looking for a new Jeep!

Great service - again!

I had to go in for a couple of recall notices (nothing major) and get another issue looked at. My customer service rep, Greg Nester, was awesome. He took the time to go over the issues I was having worked on and then came in to the waiting room later to update me on their progress. At the end he made sure I was comfortable with the repairs that had been made and also let me know to contact him if I had any questions. O'Brien definitely takes care of their customers.

Awesome experience!

Easiest and smoothest car buying experience ever! Christine, our saleslady, was very helpful, kind and sweet...she made our whole experience easy! Nothing bad to say at all about our experience at Tom O'Brien! We would definitely recommend you to friends and family.

Fantastic Dealership all the way around!!

Highly recommend Tom O'Brien Dealership.We bought a very clean used car, with a great price and no hassles!Jackson Beatty was our knowledgeable, courteous salesman. Smooth, Quick and easy transaction!

A happy repeat customer

This is my 7th Chrysler 300 (2 300 M's, 3 300 C's and now my second 300 S). I've purchased all of these from Tom O'Brian (plus a Jeep Cherokee). The last four purchasers have been handled by Kent Von. Berg who has made the experiences very easy and enjoyable.

Great Customer Service

Victoria, the service technician handled us quickly, and we had the diagnosis soon. Mike, the service manager answered questions. the service was completed fast and the price was fair.

Great service

Spencer made the stressful purchase seamless and smooth. Thank you again for your time and help.

Best place to buy a Jeep

Fadi Kupty was a good salesman, no pressure , just showed me the vehicle. I had all the figures I wanted to make the deal. Their figures matched exactly, perfect. They had a very good price on the Jeep I wanted and gave me a great price on my trade. I've bought many vehicles over the years. This was best deal ever. Thank you Tom O'Brien Family and staff.

Happy driving

I am so happy to be driving a JEEP again. Everyone at Tom O'Brien's has been great. Christine was fantastic and made the experience easy. Took my JEEP in for it's first oil change and tire rotation over the weekend and even that was a breeze. Thank you to everyone at Tom O'Brien!

William Neibold

Car buying was better than I thought it could be. Salesman was a pro, financing was simple and we were impressed by the family atmosphere.

Excellent customer service, no pressure at all!

I inquired online about a vehicle after hours and received a response early the next morning. I was put in touch with Alec Herman. He said he had only been working at Tom O'Brien for a couple of weeks, but I would never have known that if he hadn't told me. He was able to answer most of my questions, but even when he didn't have the answer, he made sure to get an answer from someone who knew. I really appreciate the hard work he put in, as the buying process was a little complicated because of my own issues, nothing to do with the dealer. Thanks for making the car buying process easy and without any pressure to buy. He let me take my time with the vehicle and really make sure I was happy with it before writing up the paperwork. Love my new car!

Great Service!

Great Dealer!! Service the best and a very professional staff always ready to assist the customers.

Excellent Service and a Great Deal

The staff at Tom O'Brien were courteous, knowledgeable, and helpful. My wife and I felt like we received an honest offer and we left with more than we were hoping for going in. This was my first experience buying used and we didn't feel pressured during the process. I would certainly recommend this dealer to friends and family.

Great Dealership

Christine Carson was very helpful. I usually prefer to buy from my local hometown dealerships, but I found the truck I was looking for at Tom O'Brien. Christine made my Tom O'Brien buying experience both pressure and hassle free. I am one of those guys that usually dives back in my vehicle and takes off when I see a salesperson walking my way because they usually put so much buying pressure on me that I just don't even want to deal with it. Christine was the exact opposite. Both Christine and the Tom O'Brien staff stayed after hours with me to assure I got exactly what I wanted. I will make Tom O'Brien my first stop when I shop for new vehicles in the future.

Twice a GREAT Car buying experience

Second car purchased from Tom O'Brien in two years. First experience was so good, that we chose TOB for replacement of our second car. Would recommend - HAVE recommended - and will return when it's time to buy again. Spencer Ealy is the best. Go see for yourself.

Best used car buying experience!

Very helpful and no games!!! Best car buying experience in years! You have all my business! Thanks Rob Sloan!

Excellent service!

Went into to check out and test drive a new 16 jeep Cherokee trailhawk and the sales person was extremely helpful! He wasn't really pushy, answered all my questions and was very patient with me lol

Service Department

Cody, in the service Department, was excellent! I had a horrible experience with another dealer and when I took my business to Tom O Brien I was treated right from the first phone call. I was scheduled in at my convience, they kept me updated and finished when they said they would be done. They even contacted my insurance and dealt with them and got the payment promptly. I live an hour away, but I will continue to go there for all my car needs. Thank you!

Happy Parents

We went in to replace a car for our daughter. We did our research ahead of time and spoke with Jackson. He was very helpful with giving us background on the used car we were interested in looking at for our daughter. We went in drove the car and went back to purchase the next day. The buying process was the quickest we have every had buying a car. Friendly, fair and would recommend to anyone.

Kevin O'Brien jr. "Best car salesman in USA"

Don't waste your time going to anybody else Kevin knows his stuff and is always reachable by phone email or text.

Extremely responsive

Clarity during the buying process; responsiveness at service appointments. Very satisfied.

Great dealership with great sales team

Salesperson, sales manager, used car manager, fleet lease manager and entire staff were all professional and great to work with.

Wonderful dealership!

We had a wonderful experience buying our daughter a used Jeep at Tom O'Brien Chrysler Jeep Dodge Ram. Kevin O'Brien, Jr. and Matthew O'Brien were both professional and extremely friendly and knowledgeable. As a matter of fact, everyone that we had contact with while we were there was great! The dealership was nice and clean and there was a very good selection of cars in our range. As a matter of fact, that was where we needed help...to narrow down our choices and Kevin and Matthew were awesome helping us do just that! I would highly recommend Tom O'Brien Chrysler Jeep Dodge Ram to any of my friends or family!

New Car Purchase

Just purchased a new Jeep Wrangler. Easy, no hassle. Looked a used and new. NO Pressure to purchase one over another. Jim was very helpful during the whole process. They stayed late for me - past closing to answer all of my questions, and never complained a bit - or for that matter even mentioned they were staying late.

EXCELLENT!

The best customer service ever! Everyone we dealt with made our purchase so easy - and we received an unbelievable deal! We've recommended Tom O'Brien Chrysler to many of our friends and family already - will definitely go back when we need another vehicle!

Love my car! Great experience!

Excellent experience! Ask for Megan. She is the best salesperson ever! Randy made the transaction fast and simple.

Excellent Service

I purchased my car new from them in 2007. It is a chrysler 300. Since purchase I have taken my car to them and only them for maintenance and any repairs, They have always been friendly and helpful. Prices are not bad, if you ask for something your care does not need they will tell you, you don't need that. They are good about telling you what service will be needed soon.

Professional Staff and Great Experience

My Sales rep was Megan McCarthy and she was excellent. It was a great experience with no games. I knew what I was going to pay and she extended an honest offer. It is hard to imagine how the experience would have been any better.

Fantastic Experience

John King was my salesman for this purchase. We bought our last jeep from him at O'Brien...and knew exactly where we were going again. John was knowledgeable and made the process so easy. He wasn't pushy at all--and listened to what I was looking for in my Rubicon. The finance experience was also great. She was friendly, efficient, and certainly knew her stuff. Buying a car should be an exciting event...not stressful and daunting. Thanks guys for another good experience!

Pre-owned Lexus

Jackson was great to work with. The dealership was very accommodating. We drove from Louisville to find the best deal around. Rob

Terrible people skills

Bought a new vehicle from u guys had some added accessories put in a week later from a subcontractor that u guys do business with was not happy with the craftsmanship in which I called the sales rep who sold me the vehicle to notify him of the situation and he got load with me argued with me then hung up on me. U might have a lot of good people working there but there is one guy I will never deal with again. Terrible people skills

Great experience

The wife and I bought a Town and Country van from Kevin O'Brien Jr. What a pleasure. Nice young man, very helpful, no pressure. Since this was a Chrysler employee purchase the price was already fixed. When we told him we were going to sell our 2014 Escape to our daughter instead of trading it in, he suggested we do what they call an "in and out". Which meant we saved $1400 on the sales tax since he credited us with the trade-in value and "sold the car" to my daughter for the same price we were going to get! Just cost us extra $150 for the paperwork! He didn't have to mention it as he wasn't going to get anything from the deal but it sure saved us some big money. I've bought many cars in my 65 years and this was by far the most pleasant experience in dealing with a new purchase. Thank you Kevin and Angie.

2015 Jeep Grand Cherokee Limted Awesome Servce

Awesome salesman and finance manager, great service, awesome price, couldn't ask for a better dealership. Ive purchased several cars over the past few years and finally found what we wanted. Everyone there was very pleasant and very easy going to talk with.

Great Customer Service

My sales team at Tom O'Brien Jeep Dodge Ram in Indianapolis (Colleen & Megan) were very helpful and did a great job of following up on all my questions and concerns. I would highly recommend them to anyone in the market for a buying or leasing a Jeep.

Recent service experience

Effortless! I highly recommend Tom O'Brien Chrysler

out of state buyer

Purchased the car on-line with no issues. Megan was my salesperson and she did everything she could to get me the best value. Since I am in AZ and they are in IN, they agreed to hold the car for me.

Tom O'Brien Chrysler Jeep Dodge Ram Dealership

My service rep has always given me the very best of care when I have take my vehicle in for repair. He also guided me to a sales representative that took excellent care to meet all of my needs when purchasing a new vehicle. I will continue to visit this dealership for vehicle service and when shopping for a new car. I highly recommend this dealership.

Excellent customer service great selection!

I would like to say that my dad and I were very impressed with the professionalism and service provided. John is an awesome salesman and was so helpful. He genuinely made sure my purchase was top quality and that everything was in tip top shape. I would recommend this dealership to anyone looking to purchase a vehicle. They are the best!!

Nice Sales People

Really nice salespeople and nice atmosphere. Could possibly have more snacks while waiting. Overall great car buying experience!

great service, great experience

I came in on 05/30/2015 to trade in a my vehicle and got a 2015 jeep grand Cherokee the service was excellent. Megan McCarty who was my salesperson made my experience so awesome compared to the year I have had. I would recommend anyone to go to Tom O'Brien. The service the treatment just everything made it worthwhile. And I love my new vehicle. Thanks for everything you have made my experience a great one.

Great experience

We bought a Ram 1500 and a Jeep from this dealership recently. It was one of the best car buying experiences I have had. Sean was an awesome sales rep and the finance people were great to work with. Their were no surprises and no pressure. I would highly recommend

personal service, great experience

We bought our Jeep Liberty in December 2014. The customer experience was great with Kevin Jr. The dealership is very transparent, helpful, and no pressure sales at all. Buying a used car there was really painless and very easy. We have had repairs done twice now on the windows that are prone to falling out of the tracks and was satisfied with replacement parts and service. They are great about not doing the actual work until you know both what is wrong and how much it will cost to resolve the issue. They have a nice spacious comfortable customer lounge. The last time I had it serviced I scheduled an early morning apt. the morning of the service and only waited 2 and half hours as they worked me in an existing full schedule. During this time, I was asked 3 times if I wanted to use their shuttle service to take me home instead of waiting there. They were very courteous. Can not say enough about the O'Brien family. I highly recommend them.

Jeep Renegade

I worked with Jim Carson to get my Jeep Renegade less than a week ago. The Jeep I wanted was on their lot in greenwood and he personally drove it up to the indy lot the next day. It was a quick process, he explained everything to me and didn't try to sell my something I didn't need. He was so helpful and the financial lady was to the point. There was no extra "oh you need this", she told me that if I didn't want the extra warranties, she wouldn't even waste my time. And she didn't. I LOVED my experience and will definitely recommend people to come here. It was my first time buying a new car and they made me want to do it all over again. I will gladly buy from here in the future!

Great experience!

One of the best dealer experiences we've had. They seemed genuinely interested in helping us find the right vehicle, as opposed to what they had on the lot. Even has me reconsidering my future purchase plans, just to buy from them again.

recent new car purchase

Everyone, from the office staff to the sales staff, was very courteous and professional. My 10mo old baby was with me during the buying process, and we were treated like family!! From start to finish, we were only there for a couple of hours, which is not very common in a car dealership....usually there much longer it seems. I would highly recommend Tom o'brien chrysler to anyone looking for a new car....great selection and great experience, all around. We worked with Tony Jones as our sales person, and he was very knowledgeable, friendly and experienced.....HIGHLY recommend him. He was able to show us everything we needed to know about our new car and answered all of our questions.

Service work on our Jeep Grand Cherokee

Just had some minor service work done on our Jeep Grand Cherokee. Second Jeep Grand Cherokee that we have gotten from Tom O'Brien and couldn't be happier with the vehicle. While our service needs were minimal the staff as usual was very prompt, attentive and professional, They took very good care of us and I would highly recommend this dealership for both vehicle purchase and maintenance. They even washed the vehicle before we picked it up which was very much appreciated this time of year.

Loved the service

I recently bought a car from this dealership through it's sales consultant,Tony Jones. He was not a bit pushy or overly aggressive in trying to make the sale, but very friendly, polite, and professional. I did not at anytime feel pressured into making a hasty decision, which I really appreciated. In the past I've met other car salesman/women that do not approach a sale in the same manner as Mr. Jones and it was always very off-putting. I would recommend this dealership to anyone, but more importantly, I'd recommend Tony Jones to anyone looking to buy a car. I know I will be recommending him to friends and family in the future.

We'll never go anywhere else!

My husband and I had never purchased a vehicle from a dealership before. John and Kevin were helpful and understanding every step of the way. We never felt pushed into a vehicle or payment that wasn't in our best interest; they really wanted us to drive away with the car that would be best for us...and we did! We had such a great experience with Tom O'Brien, I don't think we'll ever buy a car from anyone else!

Warranty

Be sure to go over your warranty with any car company. Warranty is in sections now and not bumper to bumper like it used to be. It will cost you a good chunk of money if you want to extend your warranty.

Great experience!!

My wife and I went to Tom O'Brien to look at a 2012 Jeep Grand Cherokee Laredo that I had seen online. When we arrived, we were greeted by Tony. I told him of the vehicle that I was interested in and he quickly brought it up to the front for a test drive. He was very polite and knowledgeable. I never felt pressured and he was very willing to work with us to come to a price that we wanted. He went over several other options (leasing/buying new) and showed us the pros and cons of each. I am very happy with our experience and have recommended Tom O'Brien to several friends already.

Sheila

My experience with the Service Department on Saturday was terrible. They replaced my battery that was a good battery and charged me $225.00. The Service Manager on Monday had the suggestion that I bring my car back and they would put my battery back in and charge me for labor. After years of dealing with this dealership......I am done! Your service department is either not qualified or they do bad business!

Great service, great interest in satisfying me

I bought a new Chrysler in July of 2014 at Tom O'Brien Chrysler. The dealership I had dealt with for 30+ years had gone out of the new car business. I was very skeptical of dealing with a big town dealer but salesman Kent von Burg was absolutely fabulous. He was very patient with me and explained how everything worked. He treated me with great respect. I drove almost 70 miles to look at new cars at this dealership on the recommendation of a friend. Tom O'Brien has been great to deal with. I trust them implicitly to be fair and honest. They have demonstrated that they have my best interest as their goal. They had two cars exactly alike and I bought one of them. When I went to pick up the new car, Kent said he had done an inspection after they had it ready for me and found a very small scratch. He showed me the scratch and said he was having the identical car prepped for me so I didn't have to make another trip back to have the scratch removed.

Sales and Service

The buying experience again was great. They took their time, absolutely no pressure, and showed us the products they had and listened to what our needs were. The service department is second to none!! Will certainly go back when we need another vehicle

Always professional

We have always enjoyed our experience with Tom O'Brien. The staff has always treated us in a very professional manner.

Best dealership ever!

Tom O'brien Jr., is a stand up guy! He personally handled my issue and I couldn't be happier! I am going to buy all my new Chrysler products from O'brien Chrysler in the future. The salesmen John King was very attentive threw the whole process. He really cares about the customers needs! I have never had better service from ANY dealership than O'briens! Chrysler also stood behind their product. Thats a first for me!

Exceptional Customer Service

I know that I might sound overly excited, however, my experience at Tom O'Brien was exceptional. Sean was my sales consultant and he took the time to work with my husband and I on the purchase of our Jeep. His ability to listen and understand what we could afford was something that I had not encountered until this jeep purchase. He was kind, courteous, and professional. In addition, Angie was equally kind, courteous, and professional when it came down to the financing part of my jeep buying experience. She explained all the details very clearly and worked with us as well. I will recommend Sean and Angie to everyone I know. Great People to work with!

THE BEST

I walked into Tom O'Brien after having been to Bill Estes. I met Kent, and told him my situation of my current vehicle, told him what Bill Estes would do and he said, "let's do better"! And he did just that. They are a family owned business and they made me feel like a member! Not that I wanted to bring my 18month old daughter to this proccess (I didn't have an option), she nor I was made to feel like this was an inconvenience. In fact the next day when Kent emailed me to follow up, he addressed it to my daughter and me! I would send everyone I know to Tom O'Brien.

Cannot beat Tom O'Brien

Great service and wonderful staff. They are always willing to help and are a very no-pressure dealership. I only take my Jeep to them for service and will never go anywhere else. Keep up the great work!!!!

Great Service

I bought a used van from Kevin and it was a great experience. He was able to provide me with details about the van while trying to sell it to me but wasn't pushy. He worked with me over the next couple of days and we ended up purchase the van. The finance department was always willing to work with me and have all of the paper work ready for me when I arrived. It was a pleasant experience and I will be returning. The one small downside was that the used van was not as clean as I would have expected. There was some trash still left in the car.

Great Service, Very Clean, Professional, Polite

I traded my vehicle and was sold an amazing 2014 Jeep Patriot by Jeff Armstrong. Mr. Armstrong was a great help through out the process and delivered a great vehicle that met my needs. I would strongly recommend Jeff at Tom O'Brien for any vehicle need!!

Worst car buying experience ever

I was railroaded away from the model that I was interested in and coerced into buying a vehichle from stock instead of what I wanted. I did not get the options, color or equipment package that I wanted, being told that it would be difficult to get even after offering to pay additional costs to get the right jeep. I was left very disappointed in jeep,chrysler and especially Tom o'brien.

Vice President, F. C. Tucker Company

This is the second car I have purchased at Tom O'Brien Both experiences were outstanding, knowledgeable and friendly sales people, outstanding producte, fair negotiations. I am very pleased.

Quality service

We now have purchased 2 cars from O'Brien Dodge after a referral from a family friend. Both were great experiences thanks to Dean by getting great cars at fair prices. The service after the sale is also excellent. I recently went in for a repair that initially was not covered by the warranty. It was fixed without a fight. That was impressive service. I highly recommend the dealership for purchasing and service on your car.

bought our used van

Went in after seeing a used van on the website. Everyone was friendly and helpful

Our recent purchase of a Jeep

We previously owned a Jeep and were looking for another SUV. We did look at several makes/models/brands that included Japanese to European vehicles. We also did visit Tom O'Brien Jeep just to make sure. We are glad we did!! First, Kent the sales person met us and was very professional and took a lot of time to explain to us the new Jeep Cherokee and what Chrysler had done to enhance the product. He was very patient and demonstrated every feature of the vehicle. My wife and I appreciated this very much! We went home and thought about it and had several questions after the visit that Kent answered every time. His follow up and help was very much appreciated. The financing part of it was made easy and with no issues. There were a couple of very good suggestions made and we took full advantage of them. The transaction took more than a few days because we had so many questions and did so many comparisons. Kent and the the management at T O'Brien made sure that we got all of the answers and most of all were patient with our decision process!! We highly recommend Tom Obrien for your next vehicle purchase!!

Highly recommended

Outstanding Dealer. I was blown away by the customer Service and no pressure to buy. I feel each dealership should model themselves after this one. In dealing with Kevin O'Brien Jr. I truly felt he was focused on getting me in the right vehicle and not on how much you can sell. - Keep up the amazing work

Great Car - Easy Process

My wife and I were looking for a new car and started our car shopping process at Tom O'Brien Jeep. Christine took great care of us, even going into the back and pulling out a used Jeep Grand Cherokee Overland that was not even on the lot. There was little haggling over the price - they cut straight to the chase. In the end, we ended up with a great used 2012 Jeep Grand Cherokee Overland. The process was easy and stress free. We walked out that afternoon with our car.

First class dealership.

I have all the service on my 2012 Dodge Charger R/T done at this dealership. All my experience with them has been great. Their rates are very reasonable and everything is done right the first time. I was also very happy with they buying process here as well. I got a very good deal on my 2012 and unlike some other dealers, no underhanded sales tactics were used. Highly recommended.

People offered GREAT consideration and care.

When I learned that my car (not a Chrysler, Jeep or Dodge) had a structural flaw that made it unsafe to drive, I went to Tom O'Brien upon the recommendation of a family member. I wanted to be sure about my choice so I drove cars at other dealers as well. I went back to O'Brien and couldn't have been treated better -- nor, I think, have gotten a better deal on a new Jeep Latitude! I would recommend that anyone interested in a car -- new or used -- check out Tom O'Brien.

Friendly and quick!

Kevin O'Brien (Jr) was young but very knowledgeable about the sale I was inquiring about. Big difference from a competing dealer who wasn't aware of the sale or what was covered. He quickly determined what inventory qualified and showed us a couple of the vehicles. He answered all of our questions and during the negotiating was able to come to terms with us. Kevin was very calm and attentive to us during the sales process and we felt him to be very trustworthy. This is the fastest I have ever purchased a vehicle and at the same time, no drama!!! Loved it.

Excellent service!

We received professional and courteous customer service at Tom O'Brien. Our salesperson was very attentive and did everything he could to see that we got the vehicle we wanted at the price we were satisfied with. The entire experience was a positive one. We will definitely be back in the future!

Best experience I've ever had buying a new car!

Fantastic family dealership!! I found the exact 2014 Jeep Wrangler Unlimited (Altitude Edition) that I was looking for and it happened to be in Indy. I worked with Melissa Billings in their Internet Dept. She was wonderful to work with and completely transparent during the entire process. They offered me a fair trade on my 2009 Tahoe, sight unseen... we did most of the financing over the phone. I arrived at the dealership and the transaction was seamless. I will definitely do business with them again!

First Class Dealership

I bought a new 2012 Dodge Charger R/T from Tom O'Brien and I was very happy with the experience. Unlike so many other car dealers, no high pressure sales tactics were used. They let me test drive the car without hounding me. I was quoted a very reasonable price on the new car and a very fair value on my trade-in. I really like the way the negotiation process was handled and was treated very well. If you go shopping for a new car there, I would recommend that you ask for Christine Ohlsen-Carson. She was very helpful, had excellent product knowledge and made the buying process a good experience. She even programmed the garage door opener for me! I would highly recommend Tom O'Brien CJDR - North when shopping for a new car or truck. I have all my vehicle service done here as well. Their prices are very reasonable, the work is always done right and they do everything they can to accommodate the customer. I use synthetic oil in my Charger, and unlike other dealers, they don't price gouge on the synthetic. It is so much convenient to let them supply the oil rather than buying it at Walmart and hauling it to the dealer! The facility is very clean, with a large waiting area where you can watch TV read magazines, or catch up with work on your laptop. So I highly recommend them for service too.

they are fantastic until there is a problem.

Bought my Charger from them and the process was smooth. They attempted to fix little things like doors lining up ext, but never quite got it right. I had them arrange for the window tints to be done as they couldn't do it in the snowy weather when we purchased the car. I had to leave the car over night, which I did not like to do AND wait to pick it up late the next day. I paid for the work to be done at the dealership when I picked the car up. I never met the person who did the tint. my car was a disgusting filthy, dusty mess on the outside. The tint looked perfect on a quick look. I got home and found the following: Dirty footprints on the back of the front seats where he had knelt into the backseats to do the rear window. The cigar lighter cover had been ripped off the center console and was laying on the floor. The tint has bubbles in it on the rear window. Scratches from tools on the paintwork on the doors. A ding on the front offside fender. Rubber seals have score marks from his tools. Scratch in front offside tint where he cut the tint away. Paintwork had white powder all over it along with all seals. This took a great deal of hand washing to remove completely. When we approached Tom O'Brien North about this no one wanted to know and said I would have to call the tint guy to sort it out. They said he was a contractor they had in to do the tint work for them. I pointed out that I gave their service staff the money for the tint in their workshop. I left MY brand new Charger in their care. I never met the tinting guy. Plus they drove my car 15 miles without telling me!!! There are scratches on my paintwork, torn off cap for lighter, ding in front fender where something was dropped on it. I'm furious that I had no help and not even my money back. I lodged a complaint with Dodge HQ, but they said there was very little they could do about it as it was aftermarket and not a full time member of staff. Not only that I had told them the trunk lights were not working each time I went, but this was never addressed. I changed dealerships over to Westgate Chrysler Dodge Jeep and the problems is fixed. I will NEVER use 96th St again. I will stay with Westgate!!! You ripped us off Tom O'Brien 96th St. If I had my way you would have the dealership for Dodge taken away from you as you are a bad representative for Dodge. PS Thanks Dodge I love that new Charger, what a car!

so so dont go

THET DONT GO THE EXTRA MILE. HALF TRUTHS. LISTENED TO STORY OF THE OBRIEN FAMILY BUT WE ARE TRYING TO PROTECT OUR FAMILY. ALL WORKERS ACTED LIKE ROBOTS.WAS NOT A FEEL GOOD PURCHASE AND IT SHOULD BE

Go somewhere else!!!

We had been looking for a used Dodge Journey for a couple of months. Finally found one similar to what we were looking for at Tom Obrien on the north side. Should have known something was wrong by how eager they were to get it sold to us. It had issues the very next day after we brought it home. Took it in for service five different times over a two month period. It spent more time at the dealership than in our garage. They did get Chrysler involved. But ultimately said we would just have to live with it. We asked to trade for a different vehicle and they refused. They just wanted us to go away. Will NEVER go back here!!!

My review

I inquired about a vehicle that I was serious about buying and much to my dismay, the particular vehicle couldn't be transferred to this dealer's south side location since that would have been closer for me to get to. They are able to do this with new cars between the two locations, but for some idiotic reason this cannot be done with their used inventory. WHY??????????? Give me a frigging break. I could understand if I wanted them to bring it to an Andy Mohr dealership or something like that, but I was simply wanting this vehicle to be brought from the SAME dealerships north side location down to it's south side location so that I could take a look at it. I'll reiterate, this was the SAME DEALERSHIP JUST ANOTHER LOCATION. THE SALE WOULD HAVE TAKEN PLACE WITHIN THE DEALERSHIP NETWORK. WHAT A JOKE!!!!!!!!!!!!!!!!!!!!!!!!1

Avoid the O'Brien Auto Group at all costs i

DO NOT go any of the O'Brien Auto Centers locations, after terrible visits, the owner Pat O'Brien did not even care to pick up the phone or even reply via email. Absolutely a mockery of what customer service and the purchase experience should be.

Easy car deal

After finding the 2009 SRT8 Jeep online at Tom Obrien Chrysler , I made a call the following morning and got a quick call back from a salesperson. Christne Ohlsen-Carson made this deal work as quick and as easy as it could be done, considering I was 750 miles away! Made the roadtrip from Florida to find the vehicle even better than described and in a few minutes after arriving we were loaded up with all our paperwork done with a nice jeep headed south. Thanks for a great car and courteous service from the sales team at Tom Obrien Chrysler Jeep.

Willis Overton

We recemtly worked with Rob Sloan at Tom O'Brien to get a car to meet our needs. We have a 2013 Town and Country van on a 39 month lease and couldn't be happier. Rob was most helpful in presenting both a purchase and lease version for us. He also helped by showing us many of the new features on the new car. Rob would be a great person to see if you are in the market for a new or used car. I know we'll be back to see him in another 37 months! I would have written this sooner, but we have been enjoying the new car too much!

Good People

Even though I wasn't able to purchase the minivan I wanted, it was a great experience. I came in to this dealership to look at a Chevy Uplander minivan for my growing family. The salesman spent plenty of time with me and offer a nice amount on my Hyundai XG350 as a trade in. I left the dealership happy with my time spent and wanted to shop around. I WISH I DIDN'T WALK. They really offered a great price and of course sold the van to someone who was smarter than me. I am going to keep checking in with this dealer to see if they have something in the future that meets my needs. Thank you again to all of you. I plan on seeing you again soon.

Good and Fair Team

I wrote a review earlier but I'm not sure if it went through. Over the past month I have been to 10 different dealerships looking for the right vehichle for my family. Out of all the dealers I've visited this is the only one I'm going to review. I am a very selective buyer and I always shop around to make sure I find the best deal. I SHOULD NOT HAVE WALKED OUT ON THIS DEALERSHIP! The best sales staff around. The salesman who helped me was very professonal and said amazing things about working for the O'brien Family. You could tell he was excited about the company and helping people find the right car.(I didnt find that at the other 9 dealerships I visited this month) He offered me a fair trade in for my Hyundai XG350 and spent a good amount of time showing be a Chevy Uplander minivan that I wanted for my growing family. Even though I was looking at a less costly used minivan, he treated me as if I was buying a brand new car off the lot. (Trust me. I've Shopped for cars everywhere. No other dealership gave me this type of attention.) When I was done wasting time shopping around, the Chevy mini sold. (Probably to someone smarter than me. lol) Trust me when I say they are the best to deal with and more helpful than most. I'm going to contiune to shop the lot at Tom O'brien and wait to buy from them the next time they have a van that fits my needs. Thank you again for the great service.

used convertible

I have purchased a couple of vehicles from Tom O'Brien starting when they were on Keystone south of 54th street. I will probably go back again because of their selection and price. I had a mixed experience this time. During the first visit I made I was given a take it or leave it price on a vehicle, so I left. A month later I returned and purchased a Chrysler 200S. Christine Ohlsen-Carson worked with me on a price we could agree on and when I signed the papers, the business manager set me up with a warranty to cover major repairs as long as I own the car. I did call Christine back as soon as I got home as I noticed a ding and a spot or two that could use some touchup. The call was not returned. Also, the vehicle had a questionable tire that we discussed during the test drive. A check with the service department brought the response that the car had been sitting with a low tire for a while and if I drive it enough it will smooth out. It's been a month and I'm still not getting a smooth ride as I would expect. Nice facility. Somewhat uneven experiences with the sales personnel.

Friendly and business-like deal

our salesperson, Colleen Kelley did a great job of following up our initial interest in a new Dodge Charger. She informed us of a special sales incentive that made the deal affordable. She is new at the agency but knew how to make the deal happen. The negotiating was pleasant and allowed us to consider alternative vehicles.

Heather and Charles Barnette

We just bought a 2013 Dodge Grand Caravan and we love it, I looked online for what we wanted, Christine Ohlsen-Carson had it at Tom Obrien on 96th Street ready and waiting for us. We went in looked at it, signed the papers and drove off. It was the easiest purchase ever. They always treat us right at Tom Obrien.

Changed review

Wrote a review on buying a used Jeep from O'Brien Jeep on 96th street. My review of the salesman still stands BUT a day or so later after my review posted, Diane Anderson, BDC Manager called me on a Saturday. She thanked me for my review and said that if I had any questions on the Jeep, she would personally meet with us to go over it. My wife and I were very touched and changed our who outlook on the dealership. We love the Jeep and have since been back to buy accessories for it instead of using a closer Jeep dealer. Thank you Diane!

Tony Jones

Tony Jones was the sales person we worked with on buy a used 2012 Grand Caravan. The process was painless and Tony was very cordial. We took a test drive haggled a small bit and we drove away with a new minivan. I would recommend Tony to any one. It was a very easy deal.

Very helpful

Bought my sons first car there and they were extremely nice and easy to deal with.Talarha McDole was my salesperson and she was very professional and helpful. If your looking for a Jeep, this is the place to shop. My son loves his new Wrangler.

HIGHLY RECOMMEND

We recently purchased a Dodge Grand Caravan at O'brien Chrysler on 96th street. Al McGinley assisted all the way through the process. He was extremely helpful through the entire process. He went out of his way to the the excat van we wanted with the options we wanted and without those we did not want. He was able to track it down at a dealer in Illinois and get it to us within a couple of days. If you need to find someone to work with when you want to get a new or used car, I would recommend to ask for Al.

Salesman; Dean

Saw a used Jeep Wrangler on this website at Tom O'Brien Jeep, sent a message via this site and received an email from Kelly saying Dean would be calling us. The next day Kelly called to follow up to see if Dean has called us,I stated no. Later that day Dean called to introduce himself. Over the course of two days, we bought the Jeep, Dean made us feel like low life's since it was a 10 year old Jeep (buying it for our almost 16 year old) not to mention our first used car we ever bought! While waiting to see Angie, office manager, Dean said when we were ready to get ride of the Jeep he specializes in SRT vehicles and he would help us. Dean did not go over anything about he Jeep even with us telling him this is our first (first Chrysler brand). We asked how to take the soft top down, he said that he would include a video, the next day I called him without a return call so I emailed him and he sent us a YouTube link to a video. Angie was very nice, quick and painless, no questions to ask her since we paid in straight cash. Well not refer anyone to Dean.

Recent Purchase

I recently purchased a used Silverado from Kent von Burg at Tom O'Brien, he was pleasant and helpful, he even helped me transfer my groceries from old truck to new truck, as well as answered many questions even after the purchase. Pauline Haley

Best car buying experience !

I ordered a Jeep Wrangler Sahara - special order from the factory to get the exact set of features I wanted. I was "double teamed" (a good thing) throughout the buying process from order placement through delivery of my new Jeep. Neil Bolinger and Rob Sloan provided outstanding support and were very knowledgeable about the different options. I also got a great deal on price. This was by far the best buying experience I've ever had. I recommend Neil and Rob to anyone and would certainly buy another vehicle from O'Brien (this is the first Jeep, but we bought two Toyotas from O'Brien). I'm loving my new Wrangler!

Great service, friendly people,

Dean Williams, 'the violinist', was very friendly and inquired as to what I wanted,(not what he wanted to sell me). He also got me a better value for my trade ins. Due to the death of my husband and a very messed up credit report O'Brien's was still able to get me a very good price on my 2013 Dodge Challenger Hemi. I love my car!!!!!

Highly recommend.

Met John King this past weekend, we came in with a fairly specific need and price point and John was able to get us set up with a great van that was more than we were looking for and at a payment that worked for us. We've had great luck with Dodge in the past and based on this experience, I'll likely be back again in the future.

Great Experience!

What a wonderful experience. Jeff Armstrong listened to my family and provided the best price and perfect match to our family's needs! It was by far the best experience I have ever had purchasing a vehicle! They bent over backwards to make sure we got what we wanted! How many times do you hear some want to say "Thank" You for the service provided during purchasing an auto! Thank you Tom O'Brien and thank you Jeff Armstrong!

WONDERFUL EXPERIENCE

I had to purchase a car very quickly due to having my car totaled in an accident. I usually research for about 1 year in advance and I hate to make quick purchases. Talarha McDole was my sales person and she was GREAT!!!! She made me feel comfortable, worked with me on getting a car with all the options and with in my budget. I did buy a 2012 Chrysler 300 S and it had everything I wanted. I would recommed her to anyone and will certainly be back when I need to buy again. =)

What A Wonderful Experience!!!!

As a female it was such a relief to walk into a dealership that exudes a family environment. My salesperson Bill Spencer greeted me at the door and at no time did I feel overwhelmed or pressured. He took his time and was very honest about my options. In addition the general sales manager John Lish was just as genuine in his approach. The O'Brien family picture on the wall let's you know this business has been built on integrity!!! I've purchased many vehicles, but this is the first time I've walked away from a deal feeling as though I wasn't taken advantage of just because I was a woman!!! I will send every female I know to Bill Spencer at Tom O'Brien!!!

Example: Great service, clean facilities

The Tom O'Brien Dealership was excellent to work with in the buying of my Honda Accord. Salesmen, Rob Sloan and John Lich were excellent to work with. I would highly recommend this dealership to anyone who's interested in buying a car

Great Service, Very Helpful

Our Sales Person was Talarha McDole. She was terrific. My wife first contacted her when she dropped by the dealer. She came home and said she really liked Talarha and she would like to buy a car from her (she was not focused on the dealer but her). I then went to discuss the vehicle we were trading. I am a person who has a low tolerance for "pitchy" sales people. I have to say my wife was right. Talarha was direct, helpful, attentive and very responsive without making me feel like she was hovering. One of the more pleasant experiences I had buying a car. Angie in the finance group was also very helpful and attentive. This was my first experience with Tom Obrien and I was certainly very happy with how we were treated and how everything was handled.

Easy, Honest, and Friendly

When we went into the dealership for the first time we were not attacked by a sales agent. Rather they simply asked if there was anything they could do to help us. Kent Vonburg was the gentleman who helped us. He showed us the differences in models we were looking at, then he covered the different levels and then just asked what our must haves were and showed us all the vechiles in the inventory they had. He was great to deal with and did not push us at all. He provided the information and was very professional. We went to other dealerships to look and knew right away that when we wanted to buy it would be from Kent. We went back 3 days later and purchased our Town & Country from Kent. He mad is simple quick and easy. Thank you Kent we all LOVE our new Town and Country!

Used Car Buying Experience

About a month ago I purchased a 2009 Ford Mustang from Tom O'Brien. My experience could not have been more satisfying. From the moment I walked in the door, I was greeted by friendly faces. My professional sales consultant, Jeff Armstrong, was very knowledgeable about his inventory. He helped me create a car buying experience that far exceeded my expectations. Jeff allowed me the opportunity to contact him after business hours if there was ever an issue with my vehicle. I would highly recommend anyone to visit Tom O'brien and ask for Jeff Armstrong for their next vehicle purchase.

GREAT EXPERIENCE AND GREAT VEHICLE!

I must say, I was pleasantly surprised to find exactly what I was looking for when I visited Tom O Brien Chrysler JDR last week! My salesperson, Megan McCarty, had spoken with me over the phone a day or so before I visited the dealership. She encouraged me to visit their website, then to come in. I explained to her my circumstances and my needs when I arrived, and she got right on it! I didn t have to walk up and down the rows to search for a vehicle. Megan showed me a real gem , we took it for a spin, and I was pleased as punch to find a well-maintained, in like-new condition (inside and out), 2005 Town & Country Limited minivan with lots of bells and whistles! The miles were very satisfactory for the age of the van. I was also pleased with the entire customer service team, and the finance department. They made every effort to help me acquire my new vehichle, and at a price that didn t break my budget! I would recommend your visiting this dealership, and asking for Megan, if you are in the market for a new or used vehicle! I give them five stars!

Great service by Sean O'Brien and the entire staff

The entire experience was very nice. Starting with Sean O'Brien all the way thru to the signing of the paper work, everyone was helpful, professional, and caring that I was getting what I wanted in the car. I started with the intension of purchasing a used car but with the assistance of Sean, I decided the the best for me was a new Dodge Journey. It was equiped the way I wanted and the trade in was very reasonable. This was my second experience with the people at Tom O'Brien. The way they conduct business is why they are the best.

New Car Purchase

The Tom O'Brien Dealership was excellent to work with in the buying of our 2013 Jeep Wrangler Unlimited Sahara 4x4. Salesmen, Tony Jones and Neil Bolinger were excellent to work with. I would highly recommend this dealership to anyone who's interested in buying a car.

Tom O'Brien - Great Deal!

I had narrowed down my new car to a 2013 Dodge Durango Citadel and found that Tom O'Brien had the one that I wanted; told them I would be over on Saturday at 10am. Salesman Rob Sloan met me at the door, introduced himself, offered me a beverage and directed me to a comfy seating area. We started the process and within 2 hours I had a very fair price on my new car and a very good trade-in for my old car. From the sale to financing things went very smoothly with no surprises. Overall, very pleased with Tom O'Brien and would recommend to anyone looking for a new Chrysler/Jeep/Dodge or Ram vehicle. Thx Rob!

Great experience at Tom O'Brien - North

We recently purchased a certified pre-owned Chrysler Town & Country from this dealership. We had also test driven a pre-owned VW Routan while there. The entire experience was great. Talarha McDole and Jeff Armstrong were great sales associates to work with. There was never any sales pressure. We felt like we got a great deal on a 2012 Chrysler T&C. We had travelled all over central Indiana looking for a new or used van, and this was by far the most friendly dealership we interacted with. We would highly recommend them.

2013 Jeep Wrangler Unlimited

We are a "Jeep family" so when it came time for a new vehicle the decision was easy. Are reason for picking Tom Obrien was location and their large inventory. We had to order to get the exact vehicle we wanted but are glad we did. So far we are very happy with it. Our sales consultant Talarha Mcdole was very pleasant to deal with. The trade in offer could have been a little better but thats expected. This is our 5th Wrangler and they just get better and better. I have had several buddys buy jeeps now becuase of mine. Very fun and cool vehicles. Best of both worlds. Convertible and 4 wheel drive it's a great choice!

new lease

Talahara McDole and Neal were very helpful, pleasant and willing to check all we ask. Have and will continue to refer people to them.

Totally awesome experience!

I haven't encountered a salesman or dealership I like more than John King at Tom O'Brien Chrysler on 96th St. in Indianapolis in 30 years! John was extremely knowledgeable without being pushy and very patient with a womens questions and inability to make up her mind.Tom O'Briens was the only dealership to have all the vehicles that I wanted to test drive( and it was alot!)In the end I bought the first one I test drove! A Jeep Patriot Latitude and I absolutely Love It! All in all, the whole experience was wonderful.

Very satisfied

I have never been fond of car shopping . I stopped to see a car in the lot and was greeted kindly. Kent is the only salesperson who has been upfront, honest and most of all not pushy! I have recommended him to my family, friends and clients. He is my go to non- salesperson salesperson!

SIMPLY THE "BEST" !!

ROB SLOAN IS THE "BEST", FROM THE TIME HE GREETED US TILL THE TIME WE LEFT IN OUR NEW JEEP, HE WAS NEVER SHORT OF PROFESSIONAL. HAVING BOUGHT MANY CARS OVER 40 YEARS, I CAN SAY THAT THIS WAS THE "BEST" BUYING EXPERIENCE EVER !!! ROB ACTUALLY HELPED US BUY A VEHICLE INSTEAD OF SELLING US ONE. WE WERE SO IMPRESSED WITH ROB AND THE ENTIRE STAFF AT O'BRIEN ON 96th STREET THAT WE PURCHASED A NEW RAM FROM THEM LESS THAN A WEEK LATER. AGAIN, SIMPLY THE "BEST"

John King was an excellent sales person!

John King was patient with my wife and I. Worked well with us and was not pushy at all and did all he could to get our deal done hassle free and timely as well. I would recommend working with him to anyone!

Happy with dealership

We visited the dealership 2 times when looking to buy a new car. We originally worked with Henry Thomas, who was very helpful and did not put any pressure on us. 2 days later, we worked with John King who was great. He was very helpful, answered all my questions, and did not put any pressure on us. When we decided to buy used instead of new, he didn't seem disappointed and did a great job helping us with getting our 2011 Patriot. The finance lady was efficient and helpful as well.

Schuler Jeep Purchase

Rob Sloan made our vehicle purchase a fun experience. It had been 10 years since our last auto purchase and Rob made it a lot less stressful. He was honest and energetic and very knowledgeable about the vehicle we bought. Thanks Rob! Donna and Eugene Schuler

Great Experience with O'Brien

I just leased a 2012 Grand Cherokee from O'Brien and had a great experience. Our salesperson, Megan McCarty, did a great job - she was knowledgeable about the Jeep line, was attentive to our questions, and knew the details behind the current incentives. She was very helpful and our positive experience was due in no small part to her.

Sales Person Henry Thomas

Friendly,coperative.need refreshment while waiting.

Used Jeep Patriot

Salesman John King - approached us right away. We told him our budget & needs. He immediately thought of a good match - and it was. Negotiations were fast and fair. Closing process was fast and they made accomodations to work around our budget & schedule.

Customer Care

My wife and I were very pleased with the attention Rob Sloan provided during the purcash of our second Chrysler vehical in a year. Because of Rob's caring attitude and professionalism, we didn't feel any pressure in making our decission and were treated with the utmost of respect.

Car Purchase

Frustrated waiting for delivery date, car source from other dealer, due to vacations, took time to secure delivery date. Other than that henry very courteaus and helpful, car was well presented on pick-up (apart from roof straps missing)

Excellent experience

We visited Tom Obrien in Indy, very good service. We purchased a Town & Country. The sales men that provide us a great service was Mr. Bill Spencer. This gentleman makes a possitive difference when choosing a vehicle. Regards

Avalanche

We were very impressed with our salesman, Henry Thomas during the recent purchase of our 2004 Avalanche. To be honest, I was not looking at full-sized vehicles, but I could not pass this deal up. We were also very pleased with the gentleman that handled the credit process. John & Rebecca Moore

Purchased Ram 1500

I had a 2010 Dakota club cab which was in good shape but I wanted something bigger. In the end, I purchased a Ram 1500 Crew Cab. It makes shopping and hauling the 2 granddaughters a lot easier. Henry Thomas showed us the vehicles available and then sat down with us and had us driving a new vehicle within 3 hours. He was great to work with and kept us informed as things progressed. I did not buy the Dakota from Tom O'Brien, but had it serviced there. The service person (M. Fife) has always gotten me in and out of the service department when I had an appointment. I would recommend your dealership to anyone wanting to buy a vehicle or needing service/repair.

Chrysler 200

John Lich and Henry Thomas are great. They made this transaction smooth and professional.

They made buying a used car EASY...almost too easy

Sean O'Brien greeted me in the lot, listened to my needs, then helped me find the perfect used car that suited my requests. I traded in my Jeep Wrangler for a Jeep Grand Cherokee to stay in the Jeep family I've loved my whole life. With an impending family addition on its way, a new 'family' car was in order that stayed within a certain budget. Sean helped me find this fun, fashionable, family-friendly, dependable used car (2003 Jeep Grand Cherokee) on their lot while staying on budget. The entire process was easy from start to finish, and it felt like a win-win for both sides!

Grand Cherokee

After comparison shopping for just over a month, my wife and I returned to O'Brien which had been one of our first stops. Sean O'Brien had done an excellent job of showing us a Grand Cherokee and explaining its features. On our second trip, Sean was receptive but not agressive and handled the sale for us in a very expert manner. His professional demeanor during both of our visits was likely the most persusive aspect of the transaction.

Ask For Jeff Armstrong!!!

Tom O Brien located at 4630 East 96th Street in Indianapolis, IN 46240 was a great location for us to purchase our new Jeep Compass. We had a very pleasant experience with our salesman Jeff Armstrong and we would highly recommend Jeff to anyone who is looking to purchase a new vehicle. Jeff Armstrong was very intuned to our wants/needs in what we were looking for. He was not pushy or overbearing. He was very polite and curtious and he listened to what we said. Jeff let US make the call(s) in what we wanted to do. He didn t try to sell us anything that we didn t want! We have no complaints with our experience at Tom O Brien located at 4630 East 96th Street in Indianapolis, IN 46240. From the parking lot to the restrooms...it was all clean!!! The staff that we ran across were friendly and welcoming! We would definately give more than 5 stars if we could! Should you shop here: Ask for Jeff Armstrong!

Buying 2009 Subaru Impreza

I had limited time to buy a vehicle, and Jeff Armstrong made it pretty easy. He was straightforward, upfront, and didn't push the first car I test drove. He also didn't try and keep me hostage when I walked away from purchase the first time. As with most car dealers, you have to negotiate, but Jeff and this dealership will offer you a fair price on a respectable automobile, and do so with tact. Which is something that will earn my repeat service.

purchase

Jack Unland was a tremendous help in finding me the exact car I wanted. You have a treasure in Jack. I've always been happy with O'Brien's service and hope to be a customer for a long, long time.

Superior Customer Service and Experience

After having spent the last 4 weeks researching and car shopping I was so pleased with our experience with Sean O'Brien and the O'Brien dealership. Working with them was a "breath of fresh air" especially after having had some unprofessional and dishonest interactions with 2 other car dealerships/salesman in the area. My husband and I drove from 2 hours away to come back to Tom O'Brien and let Sean help us make our final purchase. If you want a profeesional who isnt dishonest, pushy, condescending or rude then you cant go wrong with Sean O'Brien and the team. He was a class act all the way. Happy "new to us" car buyer S. Nelson

2012 Chrysler 200 S!

Highly recommend Tom O'Brien. Staff is exceptional!!

Good!

I purchased a Chrysler 200 conv. from Tom Obrien because I find them to be excellent and always ready to please. My salesperson, in thus case was Christine Ohlsen Carter. She, like everyone there went the extra mile. This s the fourth Chrysler I have purchased there and have always be pleased with their service.

Best Experience Ever Buying a New Car!

I bought my new 2012 Grand Caravan from Rob Sloan at the Tom O'Brien dealership about three weeks ago. Like the title of my review says, it was the best experience I've had buying a vehicle. Rob was nothing but helpful and professional through the sale. I think I spent a total of 45 minutes to an hour at the dealership for the whole process to be completed. Rob did most of the work while I was busy moving! I told him what I wanted as far as options and colors. They found the one I wanted, had it brought to Indy and all I had to do is come in and sign the paperwork! They even found me extra rebates as well as awesome financing! I definitely recommend buying from Tom O'Brien! Ask for Rob Sloan... You will not be disappointed!

Purchase new Jeep Altitude

Great experience when we purchased our Jeep Altituude from Christine Ohlson

My Jeep Wrangler Purchase Experience

I recently purchased a 2009 Certified, Pre-owned Jeep Wrangler from the Tom O'Brien North Dealership and salesman, Al McGinley. Mr. McGinley is extremely knowledgeable about Jeeps. He took time to explain the usual features, and he made sure I understood some of the unique features such as the soft top and nitrogen-filled tires. I was very pleased with the negotiations on price, the certification process and warrantee.

I love my Dodge Charger - thanks Tom O'Brien

I just purchased a 2011 Dodge Charger at Tom O'Brien and I love it! The dealership has a great sales staff and TALARHA MCDOLE is the best! My husband is on crutches and they even offered to bring each vehicle TO him so he would not have to walk to each vehicle!! They have a huge selection of new and used to choose from. We will definitely use them next time!!

What A Purchase

I just wanted to say how pleased I am with my purchase from Tom O Brien Jeep. My salesman Henry Thomas was very easy to work with and the dealership went beyond my expectations. I am enjoying the Jeep Wrangler I purchased from them and would definitely recommend them to anyone who is in the market for a vehicle.

Dean Williams Sales and Randy H in fiance

Both were very professional and a credit to your staff.They help me with the car I wanted,I was very pleased with the transaction and will be happy to use your dealership again when I need another car. Thank you all again at Tom O'Brien Chrysler,JEEP Robert Anderson

New Car

We went looking for a new Dodge Durango. We previously went to another Dodge dealership and were very disappointed in the customer service that was provided. Tom O'Brien and Bill Spencer were immediately helpful and accommodating to our needs and desires. The amount they gave us for our trade in was way above what we expected and that helped in the overall cost of our vehicle. They were willing to work with us regarding our budget and did everything they could to be helpful in that regards. We had to reschedule our initial appointment and that was done with ease as well. I would highly recommend this dealership for anyone looking for a new or used vehicle.

Great dealer, great deal

I found a used Honda Odyssey 04 and emailed the dealership for a price quote. They dropped the price of the van to be slightly lower than a competitors price. I also talked with 3 different internet team members. All three were very friendly and helpful. We called ahead to let the dealership know we were coming over (It was more than an hour's drive for us), and they had the van ready for us to view and drive when we arrived. We worked with Elliot Stevens as our salesman, and he was great. He was very patient with us and helpful. He was not pushy with the sale. The van we bought had over 150K miles on it so we did not get a warranty on the van. We've only owned it for 3 weeks, but so far the purchase was a great experience and worth it. Working with Elliot was a positive experience for us, and we would do it again.

A pretty painless experience

I recently purchased a 2005 Chrysler 300 Limited AWD vehicle. Elliot Stevens was my salesman and provided a pleasant, hassle free and informative experience. The whole process from test drive through financing was smooth.

Mark Holthouser with Obrien Chrysler was excellent

Mark Holthouser not only took excellent care of me for my recent purchase of a RAM 3500, he was doing work for me behind the scenes to help get me a better deal. I really appreciated it. I would recommend Mark Holthouser and Obrien Chrysler to any one. Bill Khamis

PURCHASED 2008 DODGE RAM 1500 TRUCK

KENT VONBURG WAS OUR SALESMAN. HE WAS VERY KNOWLEDGEABLE AND FRIENDLY. I WOULD ABSOLUTLY RECOMMEND HIM FOR YOUR SALESMAN. WE WILL BE RETURNING TO THIS DEALERSHIP FOR FUTURE PURCHASES.

Love Dodge Grand Caravan

We purchased 2008 Dodge Grand Caravan from Rob Sloan. Rob was very helpful and very professional, including fact he was very supportive of our goals.

Excellent Overall

Very good customer service. The purchase process was fast and a necessary tyre check was done immediatly.

LEONARD REEL

I contacted salesperson numerous times. Salesperson (Megan McCarty) did not contact me. Salesperson did not solve the problem. I was sold a vehicle with a jack that did not fit.

Friendly and professional

We purchase our Dodge Journey a couple od weeks ago. Dean Williams was our sales persons and he did a fantastic job. He was professional, helpful and courteous. He wasn't pushy like most salesmen are. We have and will continue to recommend him to friends and family. We will also give him our return business in the future. I can't say enough good things about Dean and the entire staff at Tom Obrien Chrysler jeep dodge ram on Indys northside. Thank you

New Car Purchase

We were very please with our purchase of a 2012 Chrysler 200S from Tom O'Brien Chrysler. The sales person, Megan McCarty was very helpful snd spent a lot of time getting exactly what we wanted. We would definetely work with her again on our next purchase.

Review

Chrstine Ohlsen was our salesperson. She was extremely helpful and very professional. Thank you!

Mark Holthouser knows his trucks!

After having the truck of my dreams being totaled, I went in search for a truck to fit my needs. I spoke to Mark on the phone and told him my story and my future needs for hauling a larger trailer. He told me that he would get back to me. He went searching the web for the exact trailer that I mentioned to compare the weight to the truck I wanted. I loved that he did not just talk out of the side of his head. We were both on the same page. That was a great feeling! He was supportive and did not play any games when we told him our budget and concerns of getting into another car payment. He is a motor head, but knows how to relate this to the everyday person. He is also committed to the O'brien family. Honestly, this was one of the reasons I made my purchase at Tom O'brien. Loyalty counts in my book. I absolutely love my 2012 Dodge Ram. I am not making this up; I had a man in a brand new Ford truck pull up next to me to tell me repeatedly how sharp my truck was! Phil in service was a very stand up guy as well. This place seems to be the total package!

Great experience!

We found the automobile on the internet and sent a request for a call or e-mail. We received an E-mail which we followed up with a phone call and talked with Rob Sloan and was greatly satisfied with the information. I also talked to the Manager and he put the vehicle on hold for us until we could get to Indy. Upon arrival everything was ready and Rob took his time to explain everything concerning the car. I would recommend O'Briens to all of our friends and Rob as the salesman to go see.

We love Tom OBrien!!

Thank you so much for all the great customer service you deliver at Tom OBrien. My Husband & I were in the market to trade our Daughter's jeep on a newer car that gets better gas milage. We live out of town & we visited a couple other dealerships & were not pleased with their customer service, nor the trade in price they were going to give us. At Tom OBrien, they went above & beyond helping us to make the deal. Talara McDole was our Dealer, and she was professional & very pleasant to deal with. She made our experience a very positive one. We will continue to do buisness with Tom OBrien's dealership, as well as pass on the good word about the quality of service you deliver. Thanks again. We love our 2010 Dodge Avenger.

Purchased Used Vehicle, No Hassles!

Megan McCarty at O'Brien was able to answer all my questions or find an answer quickly. I already had a vehicle in mind (which I had seen on an internet listing) so there was no "search process" but she was easy to work with, the dealership met my price, and every thing was handled in a timely and professional manner.

Good experience

We found ourselves in need of a car on very short notice and Dean Williams was able to help us and stay within our budget. It was overall a good buying expereince!

Great Place to buy a car

Tom O'Brien was a great place to buy a car. We bought a 2012 Chrysler Town and Country and we love it! They were fair on pricing and easy to deal with. Talarha McDole was extremely helpful,friendly, and knowledgeable.

Buying a Town & CountryOur

Our Sales Consultant, Rob Sloan, had great patience with an older couple overwhelmed with all of the sensors and controls on the new vans. We were able to test drive a Grand Caravan and a Town & Country with the same features to compare: ride, convenience, handling,and road noise. Rob used a computer model designed to buy a vehicle to "build" the van, features and color that we wanted. This gave us list prices to compare Dodge/Chrysler. Although the Caravan was about $200 less, the Town & Country had other advantages. Rob then searched their inventory on the lot for the van we were looking for. Color preference not available. Not available at their Greenwood location either. We declined a "distirct search" because of two bad experiences with this process at other dealers in earlier years. We looked at T&Cs in their inventory with other colors. An acceptable color, but with more options and a higher price was available. Rob worked with the Sales Manager to make an offer that brought this vehicle into a price near what we had been considering earlier. Deal made!

Used Jeep Purchase

Elliott Stevens was my salesman. It was a pleasure doing business with Elliott, he was very knowledgeable and pleasant to deal with. I would recommend him to anyone who wants to deal with a pleasant sales person.

i was most pleased

my salesperson meagan was most heplful in answering all my questions and i was very pleased by the whole car buying experience from the financial part all the way thru the purchase of my vehicle. i hope and have no reason to believe i will have any thing less the a wonderful experience when my van needs service. it was actually the best car buying experience with no stess or pressure from anyone at the dealership i would definitly shop there in the future

not treated fair

I bought a used car from Tom O'brian. In the first month I have taken the car back twice for pre-existing repairs. The most miles I placed on vehicle were to and from their service shop. They actually billed me for 50%^ of the repair (done in thier shop) that obviously existed prior to my purchase. They tricked me by acting like a delaer that care about the Customer. Be careful, and ensure the vehicle is checked by a third party expert. I have an appointment to purchase another vehicle fro my son, but not at Tom O'brian,

Great Sales Agent

Henry Thomas is a man of his word and was extremely helpful in our selection of a new Chrysler 300 Limited.

Awesome place!

Sent an email to the dealership about a 2004 mercedes. Dean williams called me the next morning and took care of everything. I drove 200 miles to pick it up the next day and was at the dealership less than an hour. Deans the man!!!!!

Another Solid Performance

I recently bought my second vehicle from this dealership in the last 6 years. Both times, I have been very pleased with the professional approach and thorough handling of a new car purchase. Mark Holthouser, my salesman, was very helpful and did an outstanding job of making this an easy transaction. I will definitely rely on Mark and O'Brien Chrysler for future vehicle purchases.

sattisfied

I ENJOYED WORKING WITH MARK, I TALKED WITH HIM OVER THE TELEPHONE AND HE TOLD ME WHAT HE HAD, WE CAME DOWN AND HE TOOK TIME TO SHOW US THE FEATURES OF THE JEEP.... I THINK HE IS A VERY GOOD SALESMAN!

Great Dealership

I went to the dealership just to start the shopping process but Megan McCarty was able to work out a deal and monthly payment that was in my range and I walked out that night with a new Jeep Patriot. I would recommend this dealership to anybody!

Talahra was a wonderful salesperson

I would tell anyone to go here to buy a car. She was honest and helpful.

Best Car purchasing experience

Rob Sloan Tom O'Brien's sales representative was extremely helpful and made the buying process pleasurable. He took the time to go through the whole Dodge Ram explaining all the gadgets it has.

loveprius

Thank you Dustin Townsend. I absolutely love my new Prius. I appreciate all you did for me to help get me into the car I really really wanted. I will recommend Dustin at Tom Wood Toyoya to anyone I know in the market of buying a car. Thanks again for the great service. I am a very satisfied customer.

Thanks to Mike

Thanks to Mike Langan for steering us in the right direction buying our Jeep. Mike is a very knowledgeable person and is a pleasure working with him. Thanks Mike.....Dave & Jessie

Got exactly what I wanted

My salesman Rob Sloan was great! With time constraints an issue for me in shopping for a new car Rob helped me via email and we made all the arrangements from price of the new 2012 Dodge Durango, financing options, rebates, and appointment setting all through email. The whole process went as smoothly as possible and was the best of all car purchases I have ever done. I will definitely buy from Rob Sloan & the Tom O'Brien dealership in the future.

Jeep Laredo from Christine at O'Brien

Christine was excellent. Very professional, knew the vehicle and communicated very well. I hate a long purchase process and she eliminated the waiting. I love the 70th Anniversary Edition Laredo I bought. Jim Cannon

Finding the exact car I was looking for!

I was looking to replace my Chrysler 300 touriing. I loved the car but wanted awd. I was able to find another Chrysler 300C with AWD,a HEMI engine and very low milage. Talarha McDole assisted me in the purchase of the car and was very helpful. I am extremely pleased with the car and Tom Obrien.

2012 Jeep Wrangler Unlimited Purchase

Dean Williams found and delivered the exact equipment we wanted on our Jeep Wrangler Unlimited. We received everything we wanted without paying for equipment we did not want.Dean is sending us the Jeep Wrangler Owners Manual to replace the one for a Liberty that was the only mistake in the vehicle. We appreciate the mailing of this manual promptly to correct the delivery error. Dean was very knowledgeable about the many features of the Jeep Wrangler Unlimited. We are looking forward to receiving excellant service for ur new Jeep at Tom O'Brien as well. They had the best inventory of Jeeps in this area allowing us to select our vehicle right out of their inventory to meet our immediate need. Thank you Dean for the great purchase experience.

Great Experience

Pure & Simple. Tom O'Brien made buying my vehicle smooth & painless. Dean Williams was informative & didn't try to sell me something that I didn't need. Thanks Dean

Great salesman

We had a great salesman that helped with our purchase choice. He didn't make us feel pressured and answered all questions we had. He was great!

Bought a 2008 Jeep Patriot

Michael Langan was a wonderful salesman, he asnwered all of our questions and worked with us on multiple days to make sure we found the best car for us.

Positive experience at Tom O'Brien Dealership

I had such a good experience with Tom O'Brien that I would recommend this dealership to everyone. If you are looking for a vehicle, please ask for Rob Sloan. He is by far one of the best sales people I have ever dealt with. There is no pressure and the entire dealership does a magnificent job.

Very accommodating

My car broke down on my way home from work and I had it towed to Tom O'Brien. My car was now to the point where it was more expensive to fix it than what it was worth. The sales manager John Liche and one of his associates stayed after hours to show me some cars and even let me test drive one for the weekend. At no point was I ever pressured to buy. Everyone at the dealership was extremely friendly and I felt like family.

easy and fast

I had a wonderful experience. Michael langan was willing to go the extra mile to help me get into a 2008 Pontiac torrent.This was the easiest car buying trip I have ever had.

Great customer service

Really enjoyed my experience with Tom O'Brein Jeep. Elliot the sales rep was very helpful and easy going. They also worked very hard on getting me the price on my trade in.

First time New car buyer/Wonderful experience

I had the most non stressful time purchasing my brand new Jeep Patriot from Tom O'brien Jeep dealers! Wonderful customer service, and hassle free experience. Michael Langan was a wonderful salesman, and they went out of their way to make my buying experience as pleasant as possible. If i had to buy from them 10 times more i would, And recommend any one to purchase a vehicle,or get repairs from this Jeep dealership.Wonderful people and honest customer service is what i was looking for an that is what i found. Teresa .

New Car Purchase

I was very happy with Al McGinley at Tom O'Brien. He was very thourough and fair. The priocess started and finished commpletely to my satisfaction. I would definatley buy anothe car from him.