Tom Masano, Inc.

HORRIBLE SERVICE DEPARTMENT

After a service B on my 2009 C300 I found a broken engine cover, oil all over my engine compartment and on the belts which led to a concerning chirping noise when the engine is running, scratches on ALL 4 wheels from where the lug nuts were removed (OF WHICH THEY ONLY AGREED TO FIX 1!) and improper tire pressure (off by quite a bit) in all 4 tires. They didn't really bother to anything properly. HORRIBLE SERVICE DEPARTMENT, AVOID THIS DEALERSHIP IF YOU AT ALL CARE ABOUT YOU CAR

New Bug!

Jim was great to work with and very nice. He was patient with us and willing to work with our situation. He went out of his way to make sure we were comfortable.

2006 LEXUS GX470

IM A OUT OF TOWN BUYER. TRUCK WAS POSTED WITHOUT PICTURES FOR A OVER A WEEK. I CALLED MANY TIMES TRYING TO GET PICTURES AND INFO. TALKED TO ABOUT 3 DIFFERENT SALES REP, NEVER GOT THE INFO NEEDED.

Professional Excellence

Just purchased a 2012 Lincoln Navigator dream machine.Here is the email I sent to my Masano initial contact person Rachel.I figure it will work here also as a true testament of my smooth buying experience at Masano Lincoln Ford.Hi Rachel....thanks for your message.Everything went great.We concluded doing business with your company and purchased the 2012 Lincoln Navigator....Curtis was instrumental in all phases of our purchase....He, like you and the few other people we engaged at Tom Masano, were pefect professionals that made our purchase experience a pleasant one.Thanks for all your follow through.I must give special mention to Curtis and his nuts and bolts knowledge of everything related to selling a car......I can't say enough about his ability to work with a customer.EverBest Wishes.......EC

Customer Service Before and After My Purchase

I heard about Brett Fox and the Masano Team through my sister who purchased a Precertified Toyota Truck for her husband and spoke about the excellent service from their salesman and the Masano Office and Service Center.My purchase and the service Brett Fox and the Masano Team provided for me during the whole process; I am a senior woman and single and as most women would agree it can be stressful to make an important decision on your own and feel comfortable with the end results. From the salesman to the sales manager they made the whole process easy and understood my situation and worked with me without any heavy-handed sales pitch or threats. The added CARFAX on each of Tom Masano's cars is an added bonus and easy to access when looking through their inventory.Tom Masano Precertified Used Cars are clean and most of my friends and family thought I purchased a new car and surprised it was a 2012 Honda; I am very happy in my decision to work with Tom Masano Inc. at their Pottsville Pike dealership. Joan M. DeBlasi

Wonderful experience! Highly recommended!

I purchased a used GMC Denali here last week. After rough experiences at other dealerships I had low expectations but Lorie made the buying experience excellent for me and helped to ensure that this was the truck I wanted. I certainly didn't expect to buy a used pickup at a Mercedes Dealer but I couldn't be happier. They offered a great price on my trade, gave me ample time alone with the truck and I felt zero pressure. To top it off the finance department got me an amazing rate and even the paperwork was hassle free. Prices are extremely competitive too! When it's time for another truck I'll be giving them a call before going anywhere else.

awsome

Great dealership bought a 2009 Mitsubishi Lancet I wanted something with manual transmisssion it took them some time to find one but they did and I absolutely love the car haven't had any trouble with it I would defenitly buy from them again

Re: Pleasure to Work With

I have purchased 3 pre-owner Mercedes and have been pleased. Their prices are the best going and the service department has been very good. No complaints and I have referred friends.

Greg wood is amazing!!

I bought my first car here and i will never go anywhere else. Greg wood was the absolute best! He took the time to make sure my experience was nothing but the best.

Mercedes S - Class

Bought a W140 chassis from Tom Masano and it was a pleasure buying from them and dealing with Luis Alicea who was very helpful during and after the buying process.

Greg Wood is the best salesman ever!!!

He took his time with me to review all the vehicle details because there are many upgrades going from a 2005 to a 2013. He was very polite & courteous!!! Just a wonderful experience & would recommend thus dealership to anyone!!!

Pleasant and Honest

My husband and I went to the dealership with just the intent to look. When I walked in the showroom, Greg Wood immediately acknowledged us, asked what we were looking for and how he could help. It was a Saturday afternoon and he was very busy but I felt he handled it well and made sure we were being taken care of as well as his other customers. Very courteous and knowledgeable, we didn't feel pressured to make a decision. Our Jeep was reasonably priced and very clean. We are still in disbelief the deal we got.

Great Experiance

Everyone at the dealership was friendly and welcoming. Greg Wood helped us with the purchase of our Jeep. He made the process go very smoothly. He was very helpful and knowledgeable. You walked in as a customer and left as a friend!!!!

Jim Rosario = great sales associate

We truly enjoyed our buying experience and give Jim Rosario 5 stars. Only complaint was the time it took to finalize the paperwork and sale.

Honest and Helpful

Gregory Wood was a great help in buying my first car and was honest when I asked about certain vehicles on the lot to whether or not they were a smart buy, let us test drive a lot of cars and narrow down our choices quickly and it was a very satisfying experience.

first time buyer

Had a great experience buying a car from them. It was a good car and quality was also good. I would recommend this dealership to anybody looking to buy a car

Great Service

We had an excellent experience with buying our journey at Tom Masano. Our Sales consultant, Gregory Wood, was very friendly and helpful, which is what made our experience such a great one.

comming back for next car

great customer service. Greg was awesome and took the time needed for me to be able to get the car. Buying my next car there.

Shawn

Just bought a new car last week from Ian Soderstrom and after being at a few different dealerships I must say this one was by far the best in all aspects and got me exactly what I was looking for. Ian was great and got me a great deal on my vehicle. I would 100% recommend anyone looking into purchasing a new vehicle to head out to Tom Masano on Rt. 61!

Excellent experience

Very friendly and helpful. I felt very comfortable and wasn't being pushed into any decision. Great Customer Service!!! I would recommend this place to all my friends and family,

Awesome!

Great atmosphere, awesome employees! I'm buying all my cars from Tom from here on out!! Ian is the man! Thanks for everything!! See yall soon

Excellent

The sales representative that handled my sale was professional, courteous and expedient. This is the third car I purchased from Tom Masano and I will continue to buy cars there due to the sales staff like Bryan Baxter Jr.

Excellent !!!

I wasnt sure I would be able to get approved for the car I was looking at, But Pandora one of the sales associate made it happen, she was very friendly and keptd me lower than the price range I originally stated. I felt like Pandora wasn't just trying to make me get into a kia forte koupe to make money but she actually cared and was super excited as much as I was. She was helpful with directing me into the different location I would go to get an oil change etc. I would recommend Pandora to anyone who is looking for a car. Pandora is the definition of GREAT CUSTOMER SERVICE.

repeat customer

I bought a car from here a couple years ago and I enjoyed my experience so much I came back to buy my next car. Jim was a great help in helping me find my new car. I really felt like he wasn't just trying to get me into a new car just to make money. I felt like he cared about what kind of car i bought.

Made My Day!

I wasn't sure I would be able to make a deal on the vehicle was looking at. But their team was great, worked with me, kept in contact and I ended up getting a deal better than I was anticipating!

Great!

Very friendly, very helpful. The only issue was the detail work on the truck before i drove off. The window cleaner bottle was left on my back seat and there were crumbs still in the seat and dash crevasses. I bought a used jeep, salesman, jim rosario was very helpful. Very nice guy. In and out in 3 hours, which is awesome! A+

Buy here!

I just purchased a 2012 Dodge Journey and I love it :) The price was low and the car had low mileage and was well maintained. My salesman Phil has great customer service. He was very friendly and knew a lot of knowledge about the vehicles. Phil and his manager worked well with my budget and made car shopping a fast and easy day. I highly recommend this dealership.

went beyond expectations to please us

Great service woody went beyond expectations to make our purchase easier and memorable highly recommend his service to anyone wanting to purchase any vehicle!!! He contacted us and kept us posted with our specific type of vehicle we were interested in. Woody was friendly and easy to get along with. Along with his great customer service he had great salesmanship. Very happy with my purchase and the dealership itself!!

Above and Beyond

I've been scouring three states for the right Volvo S60 for a few months now. I found the one online at Masano Mercedes in Reading. I drove from Upstate NY to Philly to Reading in my search. When I got to Masano in Reading to look at the car, I met with Todd Grim to look at it. The car was missing. Todd spent the rest of the day looking for what was probably the cheapest car on their lot and finally found out it on another lot. When he found it, the keys were missing. At this point, Todd could have said "Sorry pal, I could be selling a Mercedes for more money to someone else." He didn't say that. Instead, he spent the rest of the day and the next day working on this deal. He tracked down the keys and helped me overcome other obstacles as this was my first time buying a car from a big dealer. To sum it up, he spent two days working on one deal in a setting where he has millionaires walking in with blank checks and could've basically told me to get lost. We closed up the deal. In addition to the service, he's a good guy to work with. I'm 29 and as I work my way up the car ladder, I'll go back to Todd when I'm ready for my upgrade. If you're looking to buy a nice from an unpretentious salesman who will go through xxx and back for you, Todd Grim at Masano Mercedes is your guy.

Best way to end a long day

I just purchased a 2013 Mitsubishi Lancer and I love it. My salesman Jim was the best. I told him what I was looking for and the price range and he did the rest. Both Jim and the financing manager worked really hard to get me the best deal they could and I could not be any happier.After a long day of searching, I found my perfect car. Thank you guys for the great service and wonderful experience!

Wonderful salesmen to work with!

My husband and I had so many questions! Our salesman Nelson, was so helpful! Not only did he have all the answers but he and the manager worked so hard to make sure we got the car we wanted in the price we had. I was so happy at this dealer, they we so good with customer service. We were back and forth on a few cars and our salesman called us as soon as something came in we might be interested in. I will go back for every car!

First class experience

I recently purchased a GMC from Tom Massano used car. The sales associate was willing to work for me. It was nice to have a car salesman who was not trying to be pushy. The experience was overall the best I have had buying a car. I actually went back 6 weeks later a purchased another vehicle from them.Thanks Tom Massano

Very nice car buying experience

The salesman I worked with was very friendly and personable. He was very accommodating and worked hard to address all my questions and issues to get me through the process as quickly and easily as possible. Would definitely consider buying from Tom Masano Inc. again.

TERRIBLE DEALERSHIP

I called to say I wanted a car. A cpo mercedes. I'm told the salesman is off, but the General Manager says a hold is on the car for me. He personally took care of it. The next day I'm called and told the car was sold. What a bunch of amateurs. Total clueless idiots running this place. Stay away from this dealership unless you want nothing but trouble. I can't begin explain the frustration with this unprofessional staff. On top of all of this, I really think they lied to me. They claim the car was sold before I called, but I'm not sure I believe their story. Too much hesitation and tense tone when I'm being told the car was sold before I called. Really, the GM of the dealership has no clue what is sold and not sold. That makes it worse if this is true...no communication by their staff. You can't believe or trust anything they say. Who conducts business like this?

Information Request

Requested information on a certain F150 and received an immediate automated and an informative personal reply.

Still waiting for a call back!

Where I grew up, if you requested infomation about a car, the dealership would indeed contact you. Not here. They must only want to sell top-of-the-line cars. Oh well, me and my money will look elsewhere.

Purchased a 2006 Jeep Grand Cherokee Laredo

I love my Jeep! The staff at Tom Masano in Reading, PA are very friendly and helpful! I plan to return when ever I need a vehicle. I have recommended them to my friends and family and I will continue to do so!

Late model used car not properly cleaned or serviced

My wife and daughter just returned from picking up a low mileage 2012 Chevy Cruze at Tom Masono Mazda 3728 Pottsville Pike. We attempted to negotiate a better price for a straight cash purchase with no trade but they stood firm at the listed retail. I found refusal to negotiate to be unusual but that inst the crux of the complaint. The cleaning/detailing was very poorly done. Wheels were not clean. Dash and upholstery had areas that were totally missed. Interior stank of cleaning fluids. Seemed like it was cleaned by woefully inexperienced or unsupervised kids. The car had not been serviced; motor oil was dark in color, coolant low. I cant believe that a reputable would deliver a late model vehicle without servicing and cleaning especially considering the full retail price was paid. I am 56 yeas old and have bought many vehicles in my life (currently own seven) and have never bought a used car that was not prepped for delivery. Watch these guys.

Very good experience

Everyone was very helpful and Jim Rosario did a great job showing me the car, taking care of any issues that it and I had and getting me in and out as easily as possible.

Purchased preowned Ford escape xlt

Jim Rosario was very helpful picking out the vehicle we wanted . He was very pleasant to deal with, no pressure at all. He was very easy to talk with and deal with. Thing were done in a timely and efficient manner

Was looking to buy a used Acura

First the car was available... Then it was sold.... It became available again online, but the price went up $1000.. When I called back, it was available. When I asked if I could buy it now at the original price, I was put on hold, and mysteriously it sold while i was on the phone with the salesman !! Nice way to do business !!!

Review

The company contacted me promptly via email plus via phone there after. I was impressed with their follow-up although I found a comparable vehicle closer to home.

GREAT Dealership

I just leased a brand new Mercedes from Tom Masano. Even tho I live closer to another dealership, it is definitely worth the drive to Reading to lease my cars. Neal (sales) Phil (manager) and Rob (finance) are all absolutely wonderful- all very smart, knowledgeable, friendly, and helpful. There is not a thing they will not do to make you happy with your new purchase.

Not so great!

Spoke to lady all week called the day before to schedule test drive and drove 2 1/2 hour to find out it was sold turned around and drove back they did nothing for me except excuses!

Our experience purchasing our Yukon XL was great! ...

Our experience purchasing our Yukon XL was great! Richard was very helpful and the dealership was patient. It took about two weeks to close the deal; hectic schedules and ultimately deciding whether or not to finance and where created the two week delay. In the end they even came to my office to finalize the paperwork. An overall terrific experience. Thanks Richard!

WARNING: DO NOT DO BUSINESS HERE FOR A USED CAR.

WARNING: Do NOT do business with this dealership!!! In the first week of September 2013 I found my dream truck, the Mercedes Benz GL550 online at the Tom Masano website listed for$29,887. I immediately scheduled an appointment on the website and met my first sales rep Lorie Kleeman who invited me to see the vehicle (although it wasnt ready for delivery). Upon arrival and a quick inspection of the truck, I noticed the passenger-side air-shock was broke, and was told the dealership was waiting on back ordered parts. I also noticed a few other issues such as the worn running boards, and a missing navigation disc. Lorie assuredme everything that was physically broken would be fixed, except wear items. I proceeded to give Lorie Kleeman a $500.00 cash deposit - even after being told they could not discount the vehicle mere penny, because Tom Masano Mercedes does not negotiate on pricing. On Monday September 16th (a week and a half later), I called Lorie checking in on my dream car and was told my Mercedes wasfinished & ready for delivery. I went in for my 24hr test drive as offered per Lorie and upon my arrival, Sue Hurrellinformed me Lorie was mistaken and that I could not take the vehicle for 24hrs prior to purchasing. Sue thenrefused to even allow me to get behind the wheel for a test drive stating; "I'll drive and you can play with the components." At this point I couldn't believe how I was being treated and couldnt imagine a Mercedes Benz dealer treating customers in such a degrading manner. Regardless I endured the poor customer service because I believed in the Mercedes brand, and was not going to allow a few bad sales reps to stop me from owning my dream car. Upon returning from my test drive, and after waiting nearly two weeks from the time I placed my initial deposit, I was told I had only 24 hours to find alternative means to complete the purchase (or it would be sold) because no one would accept my credit application. I kindly asked Rob Wahl the finance manager to please give me 48hrs to secure the cash/funding for the vehicle. I was able to immediately secure funding from my credit union and two days later on 09/18/2013 I happily arrived to take delivery of my Mercedes GL550 - only to be greeted by manager Phill Hart asking; "Do you have $30,000.00 cash in that book bag?" I responded saying "No, I have a check, charger, IPod, and insurance documents ". Upon completing the deal the finance manager Rob Whal informed me Wells Fargo had agreed to finance me - after the fact.Later that evening while driving home I decided to turn on the foglights & ALL the lights cut off... I didn't know what to do, so I stopped and put the light switch back in auto position, and when Igot home I almost backed into the garage because the Parktronic didn't work. The next morning I noticed a 6 inch crack in the front windshield, Iimmediately went into work mode (as Im a lot manager of a rental car agency) and discovered the oil hadn't been changed, the navigation system still didn't have the disc in the unit (only to find out later the navigation/dvd system was broken), the sunroof wouldn't close automatically, the childproof lock was jammed (so the truck wasn't safe for my children), and the rear brake light was completely blown out. In addition, I discovered the front air suspension was releasing air whenever I drove over anything uneven and the air suspension in the rear sits lopsided when parked. I immediately called the manager Rob Wahl about what I discovered and to my disbelief was told "it wasn't like that when it left the lot" I then replied and asked "doesn't the 30 day law apply?" he said No, and then proceeded to initiate and engage an argument with me. I told him I've never been to a Mercedes-Benz dealership such as this one, and informed him I've been to all of them in the area including West Chester, Devon, and Fort Washington and the way I was being treated at Tom Masano was totally unacceptable.

If you have patience then you can deal!!

Sales is excellent, buying process is super easy. The incompetence of the staff and the lack on communication between departments, sales, service, body shop, transportation is less then desirable. They tend to pass the buck and blame the other departments. Be Honest and just fess up for your mistakes and stupidity. Plus trying to speak with a manager you have to jump through hoops. Can be quite frustrating if you don't have the patience to persevere. Would I recommend? NO!!! Stay FAR FAR AWAY until they get their departments and their customer service on par.

2012 328i

Great experience, pleasure working for with them. The entire process was very transparent, you know exactly what you are getting yourself into. Walked in Saturday afternoon left home with a new car a short while later.

I arrived at the dealership at 6 pm and test drove a...

I arrived at the dealership at 6 pm and test drove a couple a BMW's that night. I was very interested in one BMW so I talk to Calvin Jones about the price and my trade in I had that night. After everything was done it was 9:30 pm that night and I walked out with the BMW. Calvin Jones was very nice and said he had no one to detail the vehicle and I understood. I brought the vehicle back that Saturday for a detail. Once the BMW was ready Calvin inspected the car and sent it back to be done correctly. I appreciated that he looked the car over before giving me the keys and knew there was an issue and resolved the issue with out me saying a word.Tom Masano and Calvin Jones really make sure you go away with a car to your liking. Since the purchase I receive a phone call asking how my vehicle is and if I was still satisfied on the purchase.

A really good experience

I bought a used Jaguar, and everyone I dealt with at Tom Masano was pleasant and helpful. The car had a small door ding, which I asked to have repaired; and it was dine in two days. I will definitely look there again when I need another vehicle.

So so service.

I live. Far away from the dealership, the two people I spoke to, for the most part tried to help me. But they didn't go out of their way to help me since I was too far away and it would've been a hard hurdle to clear. But I guess they could've shown a little more willingness to help a possible customer.. Like tried to find out how much money it would cost to send their car to me from their state to mine. I did get a second phone call from the lady I spoke on the phone, but it was to ask me if I was interested in a different car.. How could I have shown interest in another car, when they did not tried to fully help on the first car... Other than that ok I guess..

Great customer service! She was so friendly and helpful....

Great customer service! She was so friendly and helpful. She made sure she could help me every way possible. I would definitely go back in the future if I ever need to purchase another car.

Rich worked with me over a period of a few months. I told...

Rich worked with me over a period of a few months. I told him exactly what i wanted and that what he got for me. i did not want to spend more than 15,000.00 dollars and wanted my car payments to be about 300.00 dollars. A Nissan truck came in and he called me and asked me to come take a look at it and i instantly fell in love. i bought it today and i thought i would let Masano know that they got a good employee there. i could tell he was looking at for me and didnt give me any salesmen bs... if i hear of anyone wanting to buy a car i will defetnelty sending over to Rich. Joaquin

Dave Perry did an excellent job. From the first moment...

Dave Perry did an excellent job. From the first moment we walked into the dealership he was professional, focused and welcoming. He asked good questons to identify what we where in the market for and then located several very good options for us to consider. He was very informative and was able to answer all our questions. He was very patient in helping us on several test rides and helped us in every step of the purchase. He allowed us the time to put our due diligence into making the right choice for our next used car. He went out of his ways to help us including having the Service department look at the vehicle to answer our questions. Also thanks to him and the other team members for the great pizza that they provided for lunch. His customer service was a credit both to himself and to Tom Masano Inc.as a whole. Dave has served in this position for a short time but has shown that he has the natural abilties to excel in customer service and as a Sales Consultant. His professionalism, knowledge, can-do attitude and quick wit will serve his customers well.

We found a mini coupe online that we were interested in...

We found a mini coupe online that we were interested in and went to the dealer to check it out. The service that Brian Schiavo gave us was excellent. He was not pushy and helped us get the monthly payment that we wanted in order to purchase this vehicle. Would highly recommend this dealership and sales person to my family and friends.Jason & Shelley

Phil was very knowledgeable and helpful. When looking...

Phil was very knowledgeable and helpful. When looking for an SUV, he discussed all of my options and wasn't pushy about anything. I looked around a lot on the internet and in person, and found the best deal here. I thought I had found a better deal somewhere else, but the quality of the vehicle did not even compare. Phil was happy to make sure that I was happy with everything I was getting and even helpful after the purchase. I strongly recommend this dealership and am sure that Phil would be more than able to help you!

I have given this rating because we had a very good...

I have given this rating because we had a very good experience at Tom Masano...Joe Rosario was friendly and not pushy at all. He gave us the time and space that we needed to look over the car and test drive it. He also let us take the car to the bank to get the check that was needed to pay for the car..we were surprised and pleased about this. Ashleigh Kautz was also very helpful with my online questions. She was quick to respond and didn't hesitate to help me. Thank you to both Joe and Ashleigh.

I would highly reccomend Tom Masano Auto Retailers and...

I would highly reccomend Tom Masano Auto Retailers and Richard Nolt to my friends and family. Richard worked hard in trying to find a car that worked for me and my budget. he was friendly and easy to work with. He did a faantastic job and I will certainly start there when I am ready to buy my next car!

I wrote an initial review after having a bad experience...

I wrote an initial review after having a bad experience purchasing a 2011 Jeep Grand Cherokee from the Tom Masano used lot on RT 61. I wanted to follow up as Bill Appler contacted me and made things right. The dealer had repainted the rear bumper before putting it on the lot for sale. We noticed issues in the paint work and a whole ordeal ensued. My wife and I purchased the Jeep anyway as she loved it. I was still unhappy with the quality of repair work they did and reviewed them, reflecting my dis-satisfaction. Bill emailed me and had our Salesman (Richard Nolt) contact us and have us bring the Jeep in to be repaired right. The Jeep is now all fixed up properly and we are very happy with the Tom Masano dealer. I will be going to them when it comes time for me to purchase a vehicle.

Wonderful experience

Easiest car purchase ever. Fair pricing & trade offer without haggling. We will be back for our next Benz. Our thanks Dave Pennypacker for the great car buying experience!

I had been looking on line for a specific 350Z with black...

I had been looking on line for a specific 350Z with black interior with burnt orange seats since Oct.31 2011. I'm from Bluefield, WV and drove 450 miles, a 7 hour trip one way, to see this 350Z. Matt Lyons was my sales consultant. From the first time I contacted him to finalizing the deal, it was a pleasure working with him. Matt ansewered all of my questions and concerns and gave me a fare price for my trade-in. I will recrecommend this dealership to all of my friends.

Very bad Experience

They will take your money and lie to you!!! Stay away!!!!

surprisingly really good experience .

i recently bought a used car 1999 ford taurus sw with a car fax. the sales lady and the customer service were very helpful and friendly. they worked with me on the purching part of the car. thank you

We recently had to purchase a replacement car for my...

We recently had to purchase a replacement car for my teenage twin sons. We needed a fairly cheap but dependable car. In our past experiences, some salesman have been pushy and/or didn't want to be bothered with selling a cheaper car. Mr. Griffitts was the exact opposite. He was polite, honest, helpful, and spent as much time with us as we needed. He treated us as if we were purchasing a $20,000 car instead of the $2,000 Ford Contour we bought. Both my husband and I feel that because of Kelly Griffitts, we wouldn't think twice about coming to Tom Masano again. He is truly an assett to Tom Masano Auto Retailers. Tina and Michael Hartman

I cannot describe how happy I am with buying my latest...

I cannot describe how happy I am with buying my latest vehicle from Tom Masano. They actually made car buying pleasant again.Other than my very first car (many years ago), I have had nothing but miserable experiences UNTIL NOW.Darren, our salesman, was excellent. He showed us all the vehicles we wanted to see and was kind enough to point out others that were comparable (we ended up buying one of those), and he was also very knowledgeable about the vehicles we were looking at. The sales manager was helpful and made everything run so smoothly.Their list prices were good so an agreement was arrived at very quickly. The best part is that we didn't sit around for hours & hours!Tom Masano is the first dealership I can honestly say I would recommend to others.