Tom Masano Ford

car buying experience

Very good experience from the beginning to the end of the process

2012 MKZ

I had an issue with the brakes on our new vehicle. 2012 MKZ. Issue was addressed. Was accomodated with a loaner. Staff very courteous and helpful. I've never experienced a problem with any visit to Masano for any reason. This is my 9th Lincoln purchase, all but one from Masano. My only other experience at another dealership was undesirable - never to return. Keep up the good work. I have no reason to go elsewhere. Thank you.

Friendly staff

Took my 2009 expedition for service and winter check. Was given estimate for brake work that will be needed sometime this year, which is helpful for planning. thanks!

Great

We drove 45 minutes to Reading because of the car price. This is a straight forward dealership that just wants to sell you the car you want. There was a small issue we ran into a week after we bought the car (we discovered the paper work said the car had a feature it actually didn't have). We went back to the dealer and they were willing to make it right. It was a great experience before, the fact they were willing to stand behind us and make the deal right, now you have gained a loyal customer. Thank you!

Not necessarily

I have a 2015 MKZ with 4300,miles and the wiper blades needed to be replaced, They were going to change me $48 when I said to the gentleman "your not really going to charge me for wiper blades on a new Lincoln with 4300 miles on it". Another gentleman in street clothes was standing nearby and told the person that billed me that the wiper blades are under warranty on the Lincoln. Your people should know that in case this happens again with someone else.

Great Service and I love my new Lincoln.

It was time to trade in my 10 year old car. My family has purchased cars from Tom Masano For years.Dottie Mattione is "our" salesperson.I told her that with my arthritis it was hard to get in and out of my sedan. Dottie researched and had me try a 2016 Lincoln MKC and I love it.Emily took the time to teach me new technology. I can get in and out with ease. The safety features are great. Dottie did it again! Found me the perfect car!! Dottie is outstanding in her field, a true professional.She listened to my needs and found me the perfect car! Kudos to Dottie and Emily.

Nice facility. Good selection of cars

recently purchased a Lincoln MKX. Sales person Mike Ludwig. Very helpful and pleasant. We have purchased many vehicles with him over the years. Emily was very informative and patient while going over all of the features of the vehicle. David kept the financial transaction moving along at a nice pace as well.

2016 Ford Fusion

2016 Ford Fusion LeasingExpert service.Staff I dealt with is John would give him 5 STARSvery personal guy.

Excellent Service

Great and fast service. I had the oil changed, the tires checked and a problem with the transmission looked at. I was in and out in an hour. Thank you!

Wow, I got a 2015

Andrea walked me through each process. The account manager to, was exceptional. I feel as though there is no stupid question for them. Even though the process seemed to be a all day procedure, it was well worth it with those two on my side.

Great service

Always pleased with the sevice on my escape when I bring it in.

Service acceptable, buying process was not.

The service would be outstanding if the staff was in sync with the owner's manual.

Great Car!

I love my 2013 Certified Lincoln MKS. The buying experience went very smooth and quick. The extra effort from Tom Masano Lincoln Ford delivering the car to my residence saved me several hours in driving time. I really appreciated this service. Great car, great price and service. Thanks Brian and the staff from Tom Masano Lincoln Ford. Nick Forster

Great car prices

I was disappointed that when they had my car to apply the Zurich they did not check my blue tooth like I had asked.

Great service

They always do a good job, friendly,easy to communicate with.

Very pleased with it all

Great service department. Very friendly sales department. I am a repeat customer of Masano for years.

No Title

Always the best service, ease of scheduling and good worked performed

every thing was as good as excepted

Every thing was taken care of more than I had excepted

nice visit

John Bitting 305 phila. avenue Shillington every thing went smooth,and did not take as long as I though it would. And the coffee was good as well.

Excellent Service is the norm!

Service was fine. I arrived at 7:20 AM for my appt. The service dept. opened at 7:30 AM and my car was serviced as anticipated. Thanks!

2015 Edge

This is my 4th purchase from Masano's. The only thing that would of pleased me more would of been to have my payment be somewhat lower. I think I had to work too hard to get it as low as I did for being a repeat customer, and I did not get any kind of discount for buying so many cars from the same dealership. When I bought my new Eclipse they gave me exactly what I wanted for my trade and gave me money off for buying my third car there. I am not dissatisfied but I think my payments could have been better especially since I put so much cash down also.

Pleasant

It is always pleasant going to Tom Masano Lincoln, Great Dealership and service organization!

Brian B

Always a good experience. Angela, always a pleasure to work with, takes care to see that the work is done in a timely manor!!!Thanks,Brian Baver

Keep up the good work in your service department.

Keep up the good work. Always a pleasure to use your service.

Inspection

I was pleased with the inspection, I wish my window would have een cleaned in the inside after the sticker was applied.

Great Service! Very Helpful!

Richard was very helpful and answered all of my questions!Thank you!

Good Service

On time and job completed as requested Done

AWESOME DEALERSHIP

Just want to let you know our experience at Tom Masono Lincoln was not a ordinary experience!We had a very knowledgeable salesman (Richard Nolt) and was not pushy. I would highly recommend this dealership to anyone and this salesman as well. Everyone was acomodating and helped us out with all the questions we had since this is our first Lincoln and I'm sure it won't be our last.

David George

My representative was extremely helpful in resovling the issue with my vehicle.

Ford Fusion 2015 Inspection

Everyone is always so friendly & pleasant. I have 2015 Fusion. Hope you ALL have a Merry Christmas & Happy 2016. Thanks Sandy

Great Service and a Great Deal!

Randy was great, very helpful and willing to work with in my price range to help me get the best deal. I would recommend him and the dealership!

Wonderful service

Service was fast,efficient and complete. What more could I ask for!!!

Service

I had a three hour service appointment and was very thankful for the shuttle service!

Explorer service

Great service on my 2009 Explorer. The Works package is a good deal and the techs did a great job replacing my front brakes and installing a new battery.

Overall service

I have no complaints besides forgetting to do my inspection after fixing my vehicle. They called me right away and apologized and got me right in. No issues with my vehicle since. I have purchased my last 4 vehicles at Tom Masano and will continue as long as service and staff continue to be good.

Great Dealership

Brian and Jeff were both excellent though out the sale.When I was driving explorer home Saturday the ckeck engine light came on and I retuned it on Monday. John in Lincoln service ,who is excellent,gave me a loaner but when I called latter to check status of repairs I was transferred to a ford service rep who told me they could not look at it since they were backed up. I called Joe and Jeff and a little latter John called me to tell me they were working on my vehicle and would call me when it was repaired. The O sensor was damaged and they replaced it and I got it back about 5pm.Jeff Spence called next day to tell me we would continue to deal with John for future service of both our cars, my wife's Lincoln and my new explorer which is great.

First Class all the way!

First Class all the way! Just like the last time! Go see Tom Masano Lincoln for your next new car!

GREAT place to do BUSINESS

Masano's Ford is a very friendly place. My wife and I feel very much at home dealing with your employees! We are on a first name basis with several of your staff in both service and the sales dept. We have been buying autos and trucks from there since 1986 and have been very pleased.

Serving my car

Your employees are great with customers. More companies should follow in your footsteps concerning customer service. Thet are always polite and friendly. I am so glad i leased a Lincoln. I love my car.

Totally professional service

I purchased a 2014 F350. Couldn't be happier. Staff was excellent. My sales consultant , Curtis, is a real professional. I live in Annapolis, MD., but I would consider driving to reading again for my next vehicle , the service and atmosphere was that good.Frank

mustang con. customer

Great Job! Great Service! Very Happy! I will bring all my cars to this service department in the near future.

Inspection

I took my 2012 Lincoln MKZ for inspection and received a loaner.I returned the loaner and my car was inspected ,washed and vacuumed.What a pleasant surprise!!

Very poor work from service department

Really not a good experience. I have a car under warranty and took it to them for an oil change. I told the service advisor that something felt wrong with the steering and the clutch (it's a manual) was sticking to the floor, which is obviously very problematic. They did not investigate the clutch and told me the brakes needed to be machined for $200. I called another mechanic who had seen the car and they said the brakes needing to be machined was ridiculous, and that for under $100 I could just get new brakes altogether. I denied the "machining brakes" and got the car back. A few months later and the clutch goes to the floor and will not go into gear. The master cylinder was leaking, so they had to replace the transmission. A bearing was worn (my complaint earlier which was also misdiagnosed or not looked into thoroughly) and was causing suspension components to rub against the engine, meaning they needed to replace the suspension, brakes, AND engine. I was without a car for a month and received no loaner vehicle. This dealership did not even look into let alone diagnose these issues correctly. I showed them the multiple pages of work (done by another Ford dealership) and asked how they could not find a leaky master cylinder and also asked why they did not check the suspension after I had made specific complaints to them about those exact items. Even the person I spoke to was surprised, he said to me, "Wow that's a lot of work they had to do." This advisor, who was reasonably friendly, talked to the service manager who could not care less. There was no apology, no reimbursement, nothing. They handed me a card with a phone number on it and told me to call Ford about the issues (even though their failure to look into the issues made everything worse and lead to a complete breakdown of the car). They didn't even go through the trouble of getting me a specific phone number, I searched for the number and it was the generic roadside service number for Ford. Do not buy your car here and do NOT take it in for service, because their service department is about as useless as they come.

Great service, great facilities, great employees.

Great service. Everyone was friendly and helpful. Excellent customer service attitude.

I don't understand what title you are requesting.

Mike McQue is courteous and knowledgeable.This survey would not allow me to leave the above comment at that because there were not fifty characters!!!!!

They let me choose

Don't hesitate to stop in at Ford Masano, even if you are just looking. Our salesman had so much to share about the Fusion, the Escape, and all questions were actually answered by him personally. He wasn't pushy and let me pick only the car I was interested in. i was very comfortable taking my time. I made the final decision, he just helped me in deciding which car would have what I wanted.

Good Experence

Everyone was very helpful and treated me well.Very friendly. I enjoyed dealing with Curtis Sites.

General Manager

Brian was very helpful and efficient in helping me through the purchase process of my 2016 Ford Fusion. Thanks.

Great car and salesman.

Leased a 2016 Ford Escape. Very happy with salesman, Bill Boerstler, and car.

Great Service & Wonderful Employees

I enjoyed the courteous and friendly service given to me by Jim and Emily. Especially going over all the extra features in the car, and knowing if I have problems I give them call and stop to get a refresher on that particular feature. It was truly a very nice experience. I would definitely recommend Tom Masano to friends and family.

Annual State Inspection

My car was delivered early to the dealership and the service was completed quickly. Everything was done as asked and my bill was reasonable. Thank you.

Car owner

2016 Ford Explorer...service was first class...Bill was extremely knowledgeable about the cars and very helpful in our decision

Good service, quick turnaround.

No problems. Dropped the car off the night before and it was ready before noon. Surprised me since they called me earlier that morning to let me know it needed brake work. It needed new pads and rotors on the back brakes and new pads and a rotor resurface on the front brakes. It was due sine the car has more than 40,000 miles on it. It's a 2011 Ford Fusion we bought at Masano's. We're pleased at the good service the car has given us so far.

Great service

Excellent service. In and out real fast. Waiting area was nice

Review

Purchased Ford Focus 1 year ago and had it inspected and oil change. Service was efficient and friendly. Thank you!

Great Service

Thank you for many reasons. For fixing my car ( Ford Mustang) And the help of trying to find my daughter a car. Your company is really pleasant to work with. Thank you for everything.

None-N/A

My salesman, Curtis, is very friendly and goes way over the top to please his clients.

2015 Lincoln MKX

As a Lincoln owner I am very pleased with the way we are treated. The enclosed brochure in our service invoice truly impressed me with the services offered by Lincoln. For example, 2 years maintenance warranty, 24/7 roadside assistance and a Lincoln loaner. I have owned Volvo, Land Rover and others and the Lincoln service package is excellent. Regarding our specific visit, the technicians performed the required service and were able to correct a previous problem with our dealer installed accessory with no issues. I was very appreciative for the quick turnaround for the Lincoln loaner since our family was in a bind getting my daughter to school.

Service MKS

So long as I continue using your services you can believe that I am satisfied.

best salesman ask for pete

My husband and I have been looking online for a used Lincoln and found one at Tom Masano . It was in excellent condition and we were fortunate enough to get Pete .He said he would fight for our business . Although we had found several cars around Lancaster , where we our from , as well as , surrounding areas, I said to my husband,, I would like to give him the business . The only thing I can say negative, which wouldn't be Pete, is I have never bought a car new or used that wasn't filled with gas. We drove a distance twice and will not utilize the inspection bonuses etc. So that would be the only thing just ask not only did they detail it but fill it up??

Survey results

Lincoln MKX Staff is very pleasant. John (service tech) is always polite and responsive to what ever I ask him.

The very best!!!

Tom Masano always exceeds my expectations. I wouldn't buy or have my FORD serviced anywhere else. Truly the best dealership!!! Can't say enough positive things..

Great service

The staff was very friendly and courtious The service

Maintenance

We're very happy with the car & the maintenance we received.

Great service

Great service and it was an enjoyable buying experience. We would buy another car or suv from the dealer

Great Service

Staff was very helpful. Would recommend to anyone looking to purchase a new or used car.

Great service, convenient, nice facility

Great service, clean facility, convenient, and courteous

Service and facilities

Everyone was courteous and helpful. Job was performed well. However the battery cover was left open/dangling in the trunk. Not sure why. The loaner automobile was excellent.

My experience at Tom Masanio Ford Lincoln

Mr.Nolt was wonderful and very knowledgeable with everything. Your inventory is kept in excellent condition and you have much more to choose from than our Lincoln dealerships here in Maryland.

Review for service performed on our Ford Escape

You always call with a reminder about service, which is great but it is a recording, you never get to talk to anyone. I needed to talk to someone, I called back and that person was not knowledgeable. You call back after service with a thank you, but it is a recording also. You should make your calls personal, people do not like recordings. In the past you always washed my car after the service, the last few times this was not done, this is a service your customers appreciate and you should do this again. The procedure for dropping off and picking up the vehicle was good, we just were not sure what department to go too. Our experience was great, I thought I would give you some helpful tips that would help customers in the future.

Great service !

Recently took my Lincoln MKZ for inspection & service. Work took a little less time than anticipated. Car was washed & ready to go !

Great service! Very fre

Always great service and a very friendly staff! Love my 2015 Ford Escape!!

Great Service!!

John K. Is the man!!! I would recommend John K and Masano Lincoln's service department anytime and to anyone

service

I trust your service deptmaent.My vehicle sat outside the facility in my view for 20 minutes before I ws told it was ready. maybe that could be improved.

Lincoln

Lincoln MKSGreatVeryI look forward to dealing with the MASANO dealership again.

Great Dealership

Very helpful and friendly staff. Very easy to deal with!

Ford Service

Service was great as always. Will continue to take my vehice there.

VERY NICE FACILITY,EXCELLENT SERVICE

FORD FOCUS SE 2013. EXCELLENT SERVICE,VERY PROFESSIONAL AND COURTEOUS.

MASANO SERVICE

WE bought a Lincoln MKX and Dottie was very helpful.Joel Powers influenced us to stay with Lincoln after discussing other SUV's.Emily was great at showing me features on the car but was over loaded by so much new technology on the 2016 compared to the 2010 I had.

Great service

Great service, great facility, satisfied with all service

Great service

I recently got an oil change at Masano and Mike was very nice and helpful. The oil change didn't take very long, and it was extra nice that it was free because it was my first one. Overall it was a great experience.

Great services.

Great experiences. Great experiences. Great experiences. Great experiences. Great experiences. Great experiences.

Great service, friendly personnel.

Everyone was professional, friendly, and very efficient.

Tom in express service was great

Tom in Express service was extremely helpful in his consideration of my needs and the total servicing and delivery of a clean car.

Love my car

I love my Transit Connect, it is the best purchase for my needs. I use it for hauling my daughter and her friends, her instruments,and for my work. It is a multi-purpose vehicle that meets all my needs, Tom Masano dealership takes care of me with great care and concern.

Great Service

Excellent service. I was told the car would be finished in 1 1/2 hours and it was ready right on the dot. John was my service advisor and was very professional, explained the recall that they were also going to perform while the car was in and greeted me with a smile. Checking out was equally as wonderful - very professional staff. Thank you!

Great Service

Service was very helpful. I was early but was taken right a way. It took 1-1/2 hours to complete a state inspection and emissions, to do oil and maintenance for its 10,000 miles, wash and cleaned the interior of the car. I was very pleased.

Customer

Great Job! Fast Service! nice to Talk To! Thank You!

Tough Intermittent problem - Will be resolved.

My intermittent slow leak in the air conditioning system is a tough problem to locate - we'll try again after I return from a trip to Florida next week - I haven't had a problem yet that your service crew could not solve - thanks again.

EXCELLENT SERVICE AND EXCELLENT SALESMAN!!!

I LEASED A 2016 LINCOLN MKZ. SERVICE WAS GREAT---THE STAFF ESPECIALLY BILL WAS WONDERFUL AND VERY PATIENT WITH ME. I WOULD RECOMMEND YOUR DEALERSHIP 1,000 PERCENT!!!!!!!!!!! I HAVEN'T BEEN THIS HAPPY IN YEARS. NEXT TIME WHEN MY LEASE IS UP I AM GOING BACK TO THEM!!!! I HAD A VERY BAD EXPERIENCE A MONTH BEFORE GETTING MY LINCOLN. THE LINCOLN DEALERSHIP MADE UP FOR ALL MY DOUBT I HAD ABOUT GETTING A CAR. THANK YOU ALL SO MUCH.. LYNN

Making a Great Deal!

The dealership is just great! My salesman was very informative. Everyone there was so professional .It made buying a Lincoln a real pleasure. I love my 2015 MKS!!!!!

service

tom, in express dept, was great, as usual.they are very helpful.

Great vehicle purchasing experience

We had a pleasurable experience with both Randy & Emily in the purchase & technical support of our new Ford Escape. Both were very helpful in explaining the details of the vehicle. Couldn't be more pleased with our experience at Tom Masano Ford. We love everything about our new vehicle! It drives so nicely & is so comfortable to ride in.

great service

The service on the vehicle was great and was done in good time. The staff were very kind and answered my questions.

Great service!

Very convenient to have the Saturday service hours and in and out in less than an hour.

new f-150

2nd purchase in 4 months.Mike has been xtremely helpful and diligent to get us the vehicle we wanted.

New car lease

Everyone was very helpful and took the time to answer our questions. They were very efficent and friendly.

F-150 Lariat

Overall experience was favorable. Purchased a used F-150. While our salesman (Adam) was still somewhat new to the job, he did a pretty good job. Very responsive and wanted to make sure things were right. Very pleased with the purchase and the minor service repair that I have had on the truck.

Excellent dealership and people

Excellent deal. Great price and service, working with us to hold the Jeep until we returned from vacation. I would definitely return in the future and we have nothing but good to say about Tom Masano's dealership. Thank you

owner of Scion TC

Great Job! Great Service! I will continue to use Tom Masano Ford for all my cars which I have 3. Thank You!

Clean facilities

Everything went well ! I was very please. Thanks for the good service!David Brubaker

Tom Masano Ford/LIncoln

We needed a part for our Lincoln ... Ford no longer makes the part for our 2002 Continental. John K found the part for us , and ordered it ...when it came in ,he called and we made an APPT for installation . The part was installed and John K. kept us informed of how much more time was needed , etc ... they also did a check on a different problem we have with the sensor for the window washer and determined it needs a part which we did not order at this time ... a minor problem... Tom Masano has a 'gem' in John K !! Friendly , personable , professional , etc ...Sincerely , Ralph and Marilyn Martin

BEST DEALERSHIP IN BERKS !!!!!

Great service !!! great staff !!! Best in BERKS !!!

Doug Berry

every one were very helpful. would like to have the next loaner car be a ford f150 crew cab.

The best!

Excellent service as always for my Lincoln MKZ. Always fast efficient and courteous .

Greatest salesman ever

I knew exactly what I wanted, I walked in, told Richard and he had me in a new car in a record 2 hours. Awesome dealership, I will definitely return again and again.

Fantastic service!!

I recently purchased a 2013 Ford Explorer, and I absolutely love it! The gentleman that helped me was wonderful, we weren't there to buy, but honestly once he started telling us everything about the SUV I was sold. I needed a new car for winter to help me get around and it's the perfect fit! The salesman was so kind and respectful, he really did an excellent job. He had everything in place when we went to sign the papers, he showed us a tour of the building, and all the bells and whistles to the new car. Jim Appollini I believe was his name. He was lovely!

Sales Manager

I prefer to wait while my car is being worked on and I like the pleasant surroundings with the tv.......

Good service

I purchased a 2014 Escape. I had the car in for an oil change and it was performed within an hour

Great experience

My experience at Masano was very good. I got there kind of late on a Friday night but Jim Q, my salesman, stayed after hours and spoke to me about a possible sale. The next morning everything went smoothly and I am very happy with the vehicle I purchased.

Great customer service

Pete Morrotta the salesman was Great !!!True Gentleman.I would recommend him to all my friends looking for a Ford.Thanks,Ken

Great Job

You guys are always professional and super efficient

Salesman

The salesman made everything Worthwild went over every detail of the car very happy with his knowledge

Great Service experience

2013 Ford Fusion Hybrid. A/C repair.Staff at Masano were always very courteous and helpful. Service adviser regularly kept me informed on the status of repair and the delay related to a part being on back order. I was provided with a loaner car for the duration of time that my car was in for repairs.

Great service, great dealership.

Was there to purchase my leased vehicle...great dealership, friendly staff...

Suzanne

Everyone at the dealership gave us a very positive experience.

Won't go anyplace but....

Brought the vehicle in for my annual Inspection. Angela was wonderful (as usual). I left the vehicle for the day with the hopes that it would be done while I was still in the area AND IT WAS! I can always count on Tom Masano to do a thorough job of both inspecting and fixing my vehicle. That's why I always come back.

Great service

They are great and fast I love coming there for service....

Great customer service

The customer service was unbelievable. And everybody there was so willing to help you. Couldn't have asked for a better experience.

Clean facilities, great customer service

Purchased my leased 2013 Ford Escape...great staff, helpful, friendly

Pleased with our service

We purchased an escape 2014 about 1 year ago. Salesman Mike was very helpful and not pushy. Mike also helps with getting it in for service. We are enjoying the car and live the Zip it has for an SUV.

Efficient, prompt service.

I called the previous week and made an appointment for inspection, but when I dropped off the car, there was no record of my appointment. They were able to work me in, thank goodness. I don't know who made the appointment, but it obviously didn't get to the right people.

Great Professional Service!

Purchased a 2011 Jeep Wrangler Unlimited. Service personnel was nice,helpful as well as professional. They worked with me 100% to find the vehicle in which I was interested in at the right price.

Satisfied customer

Dottie mattioli was excellent!...........Thank You!

great service and friendly people

Enjoyed the service only bad (not really) but was given enough time to walk the lot and ended up buying a new vehicle

OUTSTANDING DEALERSHIP

EVERYTHING WAS HANDLED IN A VERY PROFESSIONAL AND FRIENDLY MANNER.I WAS TREATED VERY CURTIOUSLY BY ALL THE STAFF THERE.I WAS VERY PLEASED TO DO BUSINESS AT TOM MASANO FORD

xcxxnm

very speedy, reassuring, and courteous service. quick repair

Great, fast, reliable service.

Service was fast, reliable and free of charge exactly as the service manager had promised.

Buyer

2004 Town Car. Sales service redeemed our confidence in Masano. Staff was courteous and helpful.We are in process of addressing sensor issue that has not worked since we bought car 2 weeks ago. Service department is helping with that issue and advises our service agreement that we purchased should cover cost of repair or replacement, less $100 deductible.

Very Good

Service was quick. I was surprised that you charge $10 to put wipers on my Explorer, which took all of 15 seconds.

Excellent sales team, very knowledgeable

I purchased a used 2012 f250 super duty. John Clemente was excellent to work with, very knowledgeable person.

Excellent Customer Service

I recently purchased a 2015 Ford Escape. The service was excellent and the staff was very helpful.

Good services

Good services and fast. .

Service

Everyone was very helpful. Your services are great but having to write comments all the time can be annoying

2010 Escape

Service was fine but when I came up there for a oil change and a paint issue which was to be looked at when the vehicle was being serviced no one had a clue. This was scheduled a week earlier also the day before the check engine light came on and when I told the service manager about it there were some technicians waiting at the desk and the first words out of there mouths were we can't do anything about that, "Really how about we will look into that for you". The service manager checked into it did some minor fix and cleared the code, but it came back on heading home. Now another trip back.

Great Experience

The experience was a positive one. It began with the greet at the door, than when I sat down with Randy and told him my wants and needs. Everyone was friendly and very professional and helpful.

15,000 Service on 2014 Lincoln MKZ

As always, it was a very pleasant experience. My advisor, John Kujawski, was excellent. He explained in great detail everything that was done to my Lincoln MKZ during it's 15,000 mile service checkup. The work was completed in less than one hour, and I have nothing but favorable comments concerning the "Service Team" at Tom Masano's.Thank you,John L. Emerick

don't understand this

A man came up to my car right after I pulled onto the lot to help me get quickly into the service area and took care of my car and got my key to the young man inside. I always feel like I'm in good hands and I can trust the work being done on my car. This means a lot to me. Every time I call or say "thank you" to someone, the person responds, "My pleasure." I really appreciate the efforts of all to make me feel important to Masano even though I just have a humble 2007 Focus.

I had

I had an oil change , it was done in timely manor and the appointment was on the.Friendly people

What kind of title?

Service was fine. Personnel were very courteous and concerned. Got a raincheck for a carwash as it was broken that day.

Service and Everything else was GREAT!! THANKS

When we purchased our car a 2012 Fusion SE. Our service was great.Randy Kerschner was our sales person. He was very polite, interesting to listen to. Got the job done in good time. Explained I think quite well.Has been helpful ever since. He is really a great guy!! He should sell a bundle of cars for you people. He is very likeable and knows his job.Thanks

Great service at a fair price

Masano service did exactly what I asked them to do and they did it at a fair price! My service advisor Mike was very helpful. I will highly recommend the Masano service department to others.

Very good customer service

My 1997 Ford Ranger had to be towed in, due to a shredded serpentine belt. This belt was just replaced and had only about 5000 miles on it, I explained this to the service department, and they were very understanding of the situation, and did take off some of the cost to do the repairs. I do appreciate the good customer service,and will continue to bring my vehicle to Tom Masano. In the future I will probably buy a new vehicle from your dealership.

experience at Masano ford

my escape was due for an oil change but I asked for the AC to also be checked when I called for my appointment. The AC check was never added to appt. and is not done by the quick lane. The person from quick lane made arrangements for the AC to be looked at anyway. I appreciated that effort.

100% Pleased

I have purchased a Ford Escape. I love it!!! The staff is friendly, helpful, and even check on you if you are waiting for the service to be done. The only thing that I that would have like is for them to fix or should I say change any settings like the clock when they reprogram the computer. When they reprogram the computer it knocks certain things off. Like the clock etc. I wish they would have fixed these things or explained certain things would have to be reset.

Excellent Service!

Pete Morotto was very diligent in helping us...and we were a financial challenge. While we had intended on purchasing an SUV, somehow this could not happen. We ended up with a Ford Focus which we are very happy with thus far. Pete was fantastic throughout the process and provided excellent follow up and service to make sure we got a quality, dependable vehicle that we could have confidence in. The manager, Joe Amorisi, was also terrific.

Great service

Very good service. All completed on time , like that my car is washed as part of service

Great service

I had an awesome experience. Mike Ludwig made the entire process very smooth and easy. He was willing to go out of his way to find what I wanted and meet the price that I could afford. I can honestly say this was the best car buying experience I have had yet.

Awesome Service!

This is an awesome team. Fast amd reliable. Thanks!

Great staff and service

Great sales experience for buying from a dealership for the first time. Would definitely return.

MR PHILIP C FERMIER

'10 Escape. for 60 mi ckup, inspection, oil chg, etc. Unfortunately needed 4 tires, All went well, very courteous professional staff from pt A to B.Thank you for your service.Phil Fermier

SERVICE REVIEW

Wonderful service and timeframe- will keep returning!

Another great Ford dealership

Great experience overall. Wonderful staff. Very knowledgable about my vehicle.

great dealership to do business

Great attitude, competence,and results. Highly recommend this dealership.

Great place for an inspection!

Wonderful experience...got my inspection done in a timely manner and staff was very friendly!

Great services.

I found the perfect vehicle for my daughter go to the college. Excellent Service, more than expected. Very friendly the staff with us, and especially attentive to our needs. 100% satisfied.

Pleased with Service

Service staff was courteous and very helpful checking out the problem and repairing. Service was thoroughly explained and vehicle was ready as promised.

Purchased Used Car

I purchased a used Ford Escape. The new salesman was very helpful and polite. He spent a lot of time with us going over the used cars at the Masano dealerships. Thanks again!

Mrs Carol Goldberg

always great service, also went to body shop for the glass covering on the new car, all were done in a timely manor.

Recall Fix

It was a recall fix. We made an appointment and Masanto met their commitments.

Six Month check-up

I was treated very well like someone special,I was never treated that way at other car dealers

100% professional

Appointment was kept on time and I had solid verbal feedback on the condition of my car.

Great service

I really felt my car got the service it needed. The mechanic was very promped The service manager was helpful and the facility was clean

Always great service!

I've always been very pleased with the service department. This is the first time I used your shuttle service. Drivers were both very nice!

Great service

Brief wait while my vehicle was serviced. Very professional staff in the Service Department.

Great service

Excellent service. It eas a recall. Did not expect such goos service.

great , honest and wonderful service

Salesman pete was an honest,open and just good guy to deal with. hard to find a salesman like that at i car dealership and i feel pete took great care of us.

Great dervice

My MKZ had two recalls one was for bolt replacement in steering and trunk lid opening prematurely. This should of taking less than a day, but turned into three days, because the reprogramming for the trunk lid failed. Tom Masano personnel stayed on the problem and kept me informed what was happening. I was not inconvenient at all due to a free loner car provided to me. I was in and out of the dealership very quickly. Everyone was very nice and helpful.

?????

Everything was done very well except the oil change. I have a fusion energy and when I have brought the car for a specific service interval the service people changed the oil and filter even though the oil life information read out indicated 50% and 35% oil life respectively. If this read out is the determining factor for when the oil is changed then the service technician should consult the information, if it is not the appropriate information why is it there?Bob Johnson

Very nice experience.

Service was very friendly and they were willing to try very hard to make things work out for the best.

Inspection

Everything went well. All the inspection was completed and was well done. All members of the team at Masano's treated me courteously. The work was done in record time. The jitney ride was great.

job well done

sun roof was leaking you found the leak and ordered new seals for the sun roof and because it got wet twice you also replaced the head liner. due to water marks on the interior of the truck resulting from trying to find the leak, you had your detail guys give the trucks interior a cleaning that was absolutely astonishing.

Great, honest service

My wife and I purchased a new F-150. Pete was very friendly, knowledgeable and honest. The deal went very smoothly and we were able to drive away with the truck for less than our maximum monthly budget.

Great service and sales team

No issues with purchase or the paper work involved. All folks completely professional.

Savior and King for Life

Fast and friendly service. Repair took only 5 minutes more than I was told it would. I expected a bit more information about the nature of the recall procedure. And it was all finished, as I was driving I found that the clock had been reset and was now 20 minutes slow. I have you give you points off for missing that detail

Joseph Cunnius

Car was recalled and when the parts came in, they notified me immediately. The service was done completely. It's a great place to buy and service a vehicle.

Recall Repair

Everything was good and on time and thank you for washing the car, this is a nice touch.

Wayne

Everyone was friendly and courteous. The place was clean and the service was excellent

Proactive Lincoln Rep

I had an appointment for 8:45 AM Friday to have my 7,500 mile checkup completed. I dropped my 2015 Lincoln MKX off Thursday night around 6pm when the Lincoln service rep mentioned he could 'make it happen' tonight. As it turned out he called me later that night and mentioned the Lincoln was done. The lincoln rep was proactive and knew he had resources available so he had his technicians complete the work right away. I was quite relieved since we were leaving for vacation on Friday to North Carolina and it was critical for this to be done.Thank you.

Excellent Service. Great Facilities.

I purchased my 2015 Explorer at Masano in November. Mike Ludwig was my salesman and he was excellent in helping me find the right car for my needs. He has been very helpful since that time when I call him with questions and concern regarding my Explorer.The Service Dept. did a 10,000 mile check-up and an oil change on my car this past weekend and they did a superb job. The work was completed in a shorter amount of time that I had expected and everyone was courteous and friendly. I will be returning to Masano for more service work as needed.

Excellant service and facililties

Everyone was polite. Glad you have free coffee and water. Nice waiting areas.

Great car purchasing experience

I had a great experience when purchasing a car today at Tom Masano Ford. Everyone was very nice ... helpful and pleasant. A very SPECIAL Thank you to David Arndt, Jr. and Matt Kreitz. They worked very hard to make me happy and went above and beyond in doing so. Very good guys !

lube and oil change service

Very neat and clean, courteous environment with free coffee, soda and water. Nice waiting area to sit down. Wait time was little longer than I expected.

Great service, very clean facility.

I did not actually bring the car this time, but the person that did bring it for me said the service was great.

Ford Explorer Repair

Ford Explorer was towed in for service. Ron Moore did an excellent job on getting the vehicle repaired quickly. Very pleased with service provided

Super

I am a senior and have delt with many car dealerships and their associates. I was extremely impressed with the attitude of your staff and their willingness to go the extra mile to help me. My brother in law was with me and was equally impressed. PAT YOUR STAFF ON THIER BACK FOR A GREAT JOBJim Shudak 2008 Lincoln MKX

horrible experience

I drove 60 miles to test drive a 2013 f150 I saw online. when I got there, the truck was missing several items that it had listed in the ad. I still test drove it, and to my surprise it had warped rotors. this was a 'certified pre-owned' vehicle. I guess they just certify to it was previously owned. I told the salesman about the rotors after the test drive and he said 'I thought I felt something'. would never buy from this dealer.

Great Buying Experience and Service.

Went in looking for a used car for my daughter. The car we came in looking for was no longer available. Our salesman, Kim Huntzinger found us another car, just traded in, that was far better than the one we came in for. He was wonderful! No pressure, professional, and made the buying process very easy and smooth. The car was ready on time for us to pick up, and the service given to us by the entire dealership was great! I would recommend them highly! Thank you for everything. My daughter is Thrilled!

Very Nice Buying Experience - Twice now