Tom Kelley Ford

3.7
Overall Rating

Customer Service: 3.7 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0


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Awesome

5
Ford Tough on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I came to the store to look at fords and test drive a few. They were great! No pressure, and very easy to work with. I was also able to get nerf bars, a spray in liner and a bed cover installed when I picked it up the following day!


Awesome staff

5
Ford Fan on 01/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my vehicle at this dealer and use them for service. The staff is great, from Justin, my sales guy to Tom in the garage!


dealer left out important details.

1
TScarlett on 04/29/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Bought a 2013 chrysler town and country mini van with 20,000 miles..beautiful van..after the paper work was done and the sale was completed , I was informed that the van only had 1 key fob...after I bought the van for $24,000 . When I brought it to the attention of the sales man, that I didn't think it was right to drop this on me after the sale was finale. .the sales manager Todd waybright, then became verbally abusive, and continued to put his hands on me . A new key fob is $300 new...Save yourself alot of hassle and avoid this dealer, they will be nice to you until they have your money, then treat you like dirt.


$9,649

Mileage: 132722

Color: BLACK

Transmission: Automatic

Body Style: SUV

City: Decatur, IN

Engine Type: 4 Cyl

$23,805

Mileage: 133738

Color: BLACK

Transmission: Automatic

Body Style: Pickup

City: Decatur, IN

Engine Type: 8 Cyl

$10,510

Mileage: 107502

Color: GRAY

Transmission: 6-Speed Automatic

Body Style: SUV

City: Decatur, IN

Engine Type: 3.6L V6 24V GDI DOHC

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