Tom Kelley Buick GMC

Very pleasant experience and very happy customers

Mike Kelley is awesome! He is very knowledgeable and trust worthy, he gave us options that we did not know were available. We will definitely use him again .

Awesome service and loaner vehicle saved the day!

It was incredibly important that I had a loaner vehicle while my car was being serviced as I only have the one car. I bought my car from Kelly Chevrolet but they were able to get me in with Kelley Buick GMC since they did not have a loaner. I was only without a car for 1 day. The service person helped me in suggesting that State Farm might cover the wire damage from the rodents when my extended warranty did not cover it. They worked with the State Farm people and it was covered 100%. I had the loaner truck (awesome, so want to buy one in a year or two) for about 2 weeks and they were very patient in waiting for the State Farm check to arrive. Thank you for helping me through what could have been a much worse ordeal.

Beware of protection plan.

When I purchased my vehicle, I purchased the additional protection package with the understanding that it covered minor dents and door dings, which was explained to me at the time of purchase. There was one ding on the vehicle prior to purchase and in a month span there was another ding. When I brought the vehicle in for an oil change and inquired about getting them repaired, I was informed that it would be an additional 700 dollars and that only major dents were covered. Poor communication to buyers to get them to purchase extended plans. learned my lesson, never again

Great service

Went in to look at some trucks and under 3 hrs later I left with one!!! Quick and fair I highly reccomend them to anyone looking for a vehicle

Great teamwork!

Kevin smith is a great salesman! He worked until I was comfortable with my offer!! I only see him when I ready to trade autos. He is my go to guy!

Susie

Matt met us outside in the rain within the first 2 minutes of our arrival. He was very helpful and knowledgeable about the vehicles we were looking at. After we decided on which vehicle and we went inside he offered us something to drink while we continued on negotiating a price. He gave us his full attention.When I returned to pick up our new Yukon he was waiting for me and at my vehicle before I could even get out. He went over all the features, helped program some before I left the lot.

Great Service

Service was great. Took care of my vehicle when I dropped it off and called when it was finished! Would come back again to get my vehicle serviced!

World Class Customer Service

Was looking to get out a current lease and into a new truck. Austin did a phenomenal job of showing me my options, while providing all of the pertinent information I needed for my decision making process. Made the buying process very smooth and more importantly convenient. I didn't have to spend hours and hours at the dealership haggling over particulars and price. Got exactly what I wanted at a fair value. I won't even think twice about whom to call for our next vehicle; Austin DeHaven at Tom Kelley GMC!

New car

Always great working with Dennis, he knows his products and how to inform customers of such. I will definitely work with him in the future.

No communication

First off I had to bring my car in to have a problem fixed that they already "fixed" a week before. Then when I arrived I had to wait for my service advisor to get back to his office. Several people went looking for him. As I sat waiting for my car, I watched every other customer have their service advisor come out and let them know what was going on with their car. I sat there for 4 hours and Jason never came out to tell me what was going on. I finally got up to see what was going on and Jason was at lunch. Very disappointed in the service!

Great experience!

We had a great experience with low pressure and high dedication from our salesman! We will definitely be back and have already referred family to shop here.

Ashley is amazing. Extremely knowledgeable and professional

Jim Kelley is an outstanding , creditable business man. Attentive and thanked us. Ashley was very friendly and very customer service focused.Both of them took time to listen and assist us

Always Kelley

Trust, professionalism, options, experience. There is no need to "shop" when you find a place like Kelley. Wish I could buy new cars every month:)

Excellent Service

We were very pleased to lease a 2016 Acadia from this dealership. The sales associate was knowledgable about the vehicle and offered future help if needed. The paperwork to complete the process took less than 20 minutes.

Pre owned vehicle

It was a smooth purchase couldn't of asked for a better experience !! The sales staff was awesome. Definitely will be back with out hesitation

Dealership service

I was very satisfied with the service I received from Denny and the financial person Josh and I have received great service when I come into the building

Superb service

Dan in the Service department is outstanding! He is very personable and knowledgeable and makes sure the customer knows what is going on every step of the way. Overall, the dealership has been amazing ever since I purchased my Enclave!

Excellent Experience

Got a great lease at the price I wanted to pay from a terrific salesman, Matt , in good time from an efficient staff and didn't even shop around because I'd gotten such great service from Paul Coy with my 2008 Saturn.

Great service

Salesman and everyone involved in the car buying process were very polite and courteous. Dealership was very nice and they took the time to explain all the options and functions of the new vehicle

Customer service

Really appreciate Dennis Ernest's professionalism yet he gave personable customer service. Answered all my questions and really knew the vehicles. Thanks again! Look forward to doing business with you again.

Excellent Overall Experience

Dennis was extremely knowledgeable and helpful from the moment we stepped into the dealership! We were looking at both new and used SUV's and he simply wanted to help us find the perfect fit for our needs. We did not make our purchase for almost two months from our initial contact. Dennis checked in occasionally to see if there was any specifics that he could be checking into for us. We ultimately made our purchase after a phone call from him stating a used vehicle had just come in that had several specifics that we had told him we were looking for. So impressed with his follow up with us and his knowledge shared about the different vehicles that we were interested in. Dennis set up our onStar and XM radio with us before we ever left the dealership...he made absolute certain that we had everything set and compete before we left so we could fully enjoy our vehicle! Excellent attention to detail!!

5 star operation

We just purchased our 3rd vehicle from Denny Waybright at Kelly gmc Buick. You cannot ask for a better class of individuals. The team at Kelly are the best and we will definitely come back for our next purchase.

Great Experience

I purchased a new GMC Sierra Denali. I wanted some additional items added and the salesman Dennis Ernesr noted a chip in the windshield. This delayed my picking up my new car. This was an issue as a physician I could not be without transportation, so they put me in a brand new Yukon as a service loaner. They kept me updated on the status of my truck the entire time. The overall buying experience was awesome and I would recommend my salesman to anyone!!!

New truck purchase

A great place to buy a vehicle. People went out ok there way to make buying a vehicle a pleasant experience. I would like to thank everyone at Kelly.

Bought a new car

Mike K took great care of us! Found us the perfect vehicle. Definitely would recommend to our friends and family. We will be back for future purchase!

It was excellent.

Working with Kevin Smith and Kelley Buick was a pleasure. The service was excellent. The atmosphere was friendly and warm. I will definitely return in the future.

The usual personal detail to answering questions

I have always had good experiences with Kelleys. Kevin Smith was very helpful in getting whatever rebates that were available. All the fine points of the vehicle were explained including a test drive. I do have a small problem that is to be corrected, but have no qualms that it will be handled correctly

Fast and frendly service

Excellent service our sales person he was on top of it .1 hr from start to finish Also enjoy the free car washThis is my 2nd vehicle from Kelly and it won't be my last

Great Experience

Great experience working with the staff at Kelley. Very helpful and able to answer any question I had! I will definitely go back for my next vehicle.

Simple and quick

What a great experience with Mike Kelley. Mike is a one of a kind salesman and made the car buying experience quick and painless. He was understanding of our wants and did what he could to help. Mike is an A+ salesman and a better guy!

Excellant

From sales to financing everyone was friendly and personable. Great selections for all price ranges. I would recommend Tom Kelley to all my family and friends.

Lifetime Customer

I will always buy my cars from Kelley Automotive. They have been the best car company in Fort Wayne for decades. When you walk in the door it is a different experience from all other dealerships. There is an extra level of professionalism and service that is hard to find. I feel that I get honest service and feel comfortable dealing with them. This is why I am a loyal customer.

Great selection & Helpful staff

The dealership has a great selection of automobiles to select from which makes comparisons easier. We were also welcomed by a friendly staff member within a few short minutes. Cody Vervynckt was knowledgable about the product and the features and completed the transaction in a timely manner. I can not rate the service department at this time because I have not had any experiences yet.

Easiest car buying experience!

Awesome process to tell them EXACTLY what I wanted and they found it at the price lower than what most had posted online. In and out in less than 1 hour after all the paperwork! Staff is extremely nice and not at all pushy. Highly recommend Tom Kelley GMC!

Awesome car leasing experience!

Our Sales Rep Dennis Ernest made us feel so comfortable. No pressure or pushy sales tactics. He was very knowledgeable, professional and easy to work with. My wife and I both are leasing vehicles from Kelly, She loves her Buick LaCrosse and I have a 2016 Enclave which rides exceptionally smooth for a SUV. Do yourself a favor and go visit Dennis and the team at Tom Kelly Buick GMC. They also sell Cadillac, Volvo and Chevrolet.

My experience

Ashley was so helpful and professional I will be sending everyone to do business with her so glad she was able to show me cars and I didn't feel pressured. Ashley is fantastic !!!

New car purchase

Buying a new car is always stressful the staff and service helped ease the pain and make it a wonderful process. I love my new Acadia and will defiantly come back for future purchases.

I am a believer, thank you Kelley!

I may regret sharing this, but here it goes.....I followed my husband into the service bay, and it was early in the morning. Dan B. is the most pateint service man alive. I began to show him an issue that I personally experience with the hatch of our Buick Enclave. The issue is that there is a hole above the latch and when I open it, it never fails to drip water on my head. Makes me crazy. So, I went through this whole demonstration (with now, 5-6 men watching and maybe giggling at me), then I walk out. My husband thought I was losing my mind, but in fact your lovely mechanics had a reason for it, adjusted whatever it is that needed adjusted and I am one very happy camper! I will not be renewing my lease on my Nissan, I will be at Kelley's for my next vehicle. Thank you so much!!

great dealer

A good experience, fast service with no hassle or pressure

Very nice!

The salesman was fantastic. The vehicle selection was excellent & the people were very friendly. I would recommend this dealership to others.

Great service

Earl did a fabulous job in helping me transition to my new vehicle and helped set everything up.

Awesome buying experience!

Our salesman Sam was cordial, knowledgeable and friendly ( very professional) never pushed us the whole experience we felt in control we test drove the vehicles we liked it felt like family after a couple days with the Buick Enclave we felt extremely happy with our purchase thank you sam

Return Customer

Another great experience! Knowledgeable staff who really worked hard to make sure I got exactly what I was looking for.

Great Dealership In All Departments!

I went in for the first oil change on my 2015 2500HD Duramax and told Neil the Service Manager that I thought the horn did not sound right. We went and listened to the horn on a new truck and Neil agreed it needed replaced. Neil had the Tech go ahead any replace the horn while I was there... thus saving me another trip from Marion IN for the repair. I am a Very Satisfied Customer!!!

New car purchase

The salesman was very courtious, very professional, and very helpful. My salesman went over the car thoroughly during delivery. Management went above and beyond to try and get me the best deal possible. Well lower than anticipated.

Great Experience

I have purchased multiple vehicles from Kelley and I have never been disappointed. The last purchased Yukon I met Dennis Ernest and I thought he did an amazing job of showing me the vehicle even though the dealership had been closed for 30 minutes!! This time I went directly to Dennis and the deal on the 2500HD was done!

Great experience

We have bought 4 cars from Kelley. 3 used from Bill and our 2015 GMC Sierra. Our experiences are always great. When ee have a trade in we always get what we want for it. Everyone is so helpful when we need anything. Would recommend them to everyone!!

Filling in the stars

Their service has brought me back for my fifth new vehicle for my wife and I. Brian Lytle has been honest, effective & friendly every time we meet. I have recommended Kelly to my Friends and family.

Good salesperson

I worked with Ashley on trying to get a bigger vehicle for my family, she was very professional and made sure I was comfortable with the vehicle and wasn't trying to pull a fast one on me like many other dealers. When the vehicle we were looking at wouldn't work out in our deal she continued to try and find someone at their other stores. Very happy with her work even if I didn't buy from her.

All good people will you please

Good experience all The way around Good people Top notch dealership

Great dealership, friendly people and good service

I have bought two new vehicles at this dealership, and the same salesman. Great service and friendly people.

Great

Dennis did a great job of working with us and explaining how everything works. He worked around our schedule to make everything work out smoothly.

Excellent

Excellent service excellent people professional I will recommend that dealership to my friends and family, Very clean . Always will be my dealership.Thanks,Jim Kelly

Great service!

Randy Helton did a great job letting me know what services were needed on my truck. I never once felt pressured into things I didn't need. Will definitely return!

Great Service!

It is always a pleasure to have my car serviced here. John Thomas is awesome! I never have to worry about a loaner when I use this dealership.

Customer service experts

Kelley Buick GMC and the Kelley family of dealerships is a great place to buy cars and trucks. I currently own over 30 GM vehicle and have bought them all from Tom Kelley. No reason to shop others...service after the sale makes all the difference.

The best dealership!

Great staff, so many vehicles to choose from. They work very hard to get you the best deal and car for you and your family. They make you feel like family

Best service ever experienced

I was recommended to Kelley by family members and friends who have bought or leased there before to look into leasing a vehicle, and now I will never go anywhere else! They gave me a great deal and treated me as a friend. The free car washes are fabulous as well! I can't say enough good things about the people and the dealership, and I recommend Kelley to everyone who is looking for a new or used vehicle!

The best!!!!

The best dealrrship on earth. Great service and great staff. Would bend over backwards to ensure a great experience. I send all of my friends there!

Great facility and customer service.

Excellent, streamlined process with a helpful and knowledgable staff. Great experience.

Great buying experience!

Austin DeHaven was great! He knew his product and answered all of our questions. We wouldn't hesitate to buy another vehicle from.Austin and Tom Kelley GMC.

Came took at a Jeep ended up buying it.

I had purchased a Cadillac SRX for my wife 2 years ago and after the purchase she was never happy for on reason or the other but mostly because it was not 4 wheel drive. She said she had wanted a Jeep. I went looking on line for a good used Jeep with low mileage and found on at Tom Kelly. I made the drive from Findlay, Ohio to see the vehicle and it was very nice as advertised. I made the Test drive with the Salesman Matt McGill whom was very nice. The dealership was very nice. I ended up making what I would call a good deal and purchased the vehicle. They got everything around and set me up with the F & I Manager Stephanie Hartman who was very nice also. The treatment I received was excellent as were the little extras they include free car washes and coupons for discounts on service. I would recommend them to anyone. I will definitely check there inventory when looking for another vehicle.G. David NorwayFindlay, Ohio

Perfect!

Everything went great! We purchased our Terrain from them last April and just took it in for our first service. We have been completely satisfied with the whole experience. Beginning with the purchase process and service everything went perfect!

Wonderful place to buy a car or have it serviced

This is my second car I purchased from this location. I came back because of the service I have received from Kelley's.

Excellent service, very clean and impressive deale

Had a very knowledgeable and courteous salesperson who helped me figure out which buying option was right for my needs. I am very impressed with the level of service that I received while I was there. In the future I will definitely consider doing business with this dealership again.

great service

The dealers were wonderful and so was the service. I felt welcomed and my all my questions were answered.

Great service

Austin and everyone went above and beyond.Enjoyed dealing with everyone

New Car Purchase

I had a very pleasant car buying experience. Dennis took care of all my needs and concerns ASAP. The Facility was exceptionally clean. Mr. Kelley even came out and told me he appreciated my business.

Great service and the facilities were very clean

Very pleased,Austin was very knowledgeable of the truck and made us feel richt at home.They went above and beyond. Thanks

Great salesman & customer service

Enjoyed working with my salesman and available for all my questions and concerns.

Inside showroom delivery on a rainy day. So nice.

Salesman Dennis explained everything about our new vehicle. At delivery, the vehicle was is the warm and dry showroom. We are loyal, longtime customers.

Never thought it would b so easy to buy a new car!

I walked into Tom Kelly Buick GMC at 14/69 Auto Mall, Fort Wayne, IN. I didn't know this would be the only place I would have to go before making a purchase. The entire process from looking to buying was made easy by the salesman. He really listened to my needs and we discussed options then we looked at vehicles. I didn't like the mileage on the used models so we looked at the new ones. I test drove the Buick Encore from the GMC building and we discussed the vehicle in more detail. I decided I had to have it. We went inside and the salesman sent me off to the refreshment area after getting my information to check on the financing. Once the financing was done, I was handed over to a dear gentleman who went over the finer details of the car such as the GPS and On Star systems. This was by far the most enjoyable purchase I've made in a long time.

New Car Lease

Good experience. Dealership said what they would do and did what they said. Win win for all. We drove away with a new vehicle and no unsolved problems or questions.

Excellent from Start to Finish!

Chris Bunn was helpful, courteous and willing to spend time to find out what I wanted. I did submit a Google survey that gives a snapshot of my experience which was excellent. Each person I met seemed to genuinely want to make the buying/leasing experience positive. I was pleasantly surprised and have already told others.

Great buying experience

Our buying experience was actually very pleasant. We worked with Matt McGill and he was most helpful in getting us the right vehicle.

Responded to my interests!

The purchase of the new vehicle from Tom Kelley GMC was fabulous. I do not like sitting in a dealership all day to make a deal and Matt made it happen over email and phone calls. The entire process was enjoyable and stress free.

Leasing a new car

Had a good experience all around, from the initial meeting to the final sale. Even the financial person was quick, and helpful! Greta team at Tom Kelley Buick !

Awesome car buying experience and service!

By far the easiest, hassle-free, and most pleasant car buying experience out family has ever had! Austin DeHaven is a fantastic salesman and went above and beyond to make sure we were well take care of and happy! Highly recommend him and the other fantastic staff at Kelly!

I was treated with respect by everyone

Denny and Amanda were great! Thank you so much and to everyone at Kelley

Kelly's Auto Service

We have purchased several Vehicle's from this dealer. We are currently working with Dennis Ernest. Great Guy!!! Doesn't push and he really listens to our wants and goes out of his way to make sure we get exactly want we are asking for.

Friendly and courteous

Dennis knew just what we needed everything went smoothly

An excellent car buying experience

Mike Kelley is a knowledgeable and great salesman. He went out of his way this time for me. This makes the fifth vehicle I've bought from Kelley Buick/GMC in the past 16 years. The buying experience has always been easy and quick. The facilities from sales to service have always been clean and the personnel have always been helpful. I don't plan on buying another vehicle for some time now but when I am ready again I'll be sure to return here.

Mr. Jerry Platt

Overall I am very pleased with Tom KellyBuickGMC. I have bought a new GMC Terranin and a GMC Canyon from them. The service and facilities are great.

Excellent service

Couldn't ask for a better dealer. He was very knowledgeable with all the vehicles that he showed me and made me feel comfortable with my purchase. I would definitely recommend him to a friend and will be back for my next vehicle purchase when that time comes.

Great customer service

Earl was very helpful and knew everything about the car made me feel really at ease and made sure we had the deal that was agreed onVery nice man

Great service

Dennis was my salesman and he did a great job. I would recommend him.

Dealing with Tom Kelley Buick, GMC

It is always a pleasure coming to a Kelley dealership to look for a car. We always get treated with respect and fairness by all. Their is always a great selection of vehicles on display in all colors. We worked with Mike Kelley which was a real pleasure as we felt we received the best deal we could get anywhere and he made sure we were very satisfied before we left and that is the reason we have been coming back for so many years. When we come for service we get in and out quickly and appreciate the complete service staff. We now are the proud owners of a 2014 Buick Lacrosse and a 2016 GMC Terrain and love both vehicles.

I love my Terrian!

Mike Kelley rocks! He was the best salesman to work with! He was accomdating, kind, informative and most importantly FUN to work with!

Delighted Return Customer

Aside from wanting to buy the car of my dreams, a Buick LaCrosse, I returned to Kelley Buick GMC for my third vehicle transaction with them. Service and first class treatment are powerful draws for any business.

Janet Hindbaugh

I was very satisfied with the expedience of the process to purchase our new GMC 1500 truck. In dealing with Dennis Waybright and Stephanie Hartman, they are very efficient and customer friendly. I would gladly recommend friends and family is coming to Kelley Buick/GMC to purchase a new vehicle.

Great salesman

This the third vehicle we have bought from Tom Kelley. Kevin Smith has been great to work with. All the services have been top notch.

Excellent service and great people working there.

Kelley Buick of Fort Wayne, Indiana is a great business and I have been doing business with them for many years. I use them because I can depend of them when I need their help..

overall a great place to do business

I would recommend Dennis Ernerst the sales person to anyone , a very nice person to do business with , customer service could not be better , everyone was just great .

wonderful experience

Wonderful staff, easy to talk to and communicate. I love the free car washes that are offered.

Very professional. Easy to do business with

Austin was very professional and cared about our needs. He was very knowledgeable. He took the time to work with us and offer multiple options.

Great Purchase Experience

Chris Bunn is an extremely knowledgeable sales associate and a great person to work with. We really appreciate the extensive time he put in to get us the vehicle we wanted.

1st Class Operation

I have bought at least 25 new cars... I drove 300 miles to this dealership after buying it on line thru cars.com.. Very professional personnel from Jeff Myers sales mgr Brandon,finance mgr. And the last the salespersonThomas Zavacki all did their jobs over and above the call of duty....Would recommend this dealership to anyone...Job well done.....Gary Raab Houghton Lake Mich...

Shopping for used, bought new

We had planned to buy a used vehicle, but ended up with a new Encore and it's great. Our sales associate, Tom Z, explained why a new vehicle might be a better choice and after we talked it over we agreed with him. Everyone at the dealership was extremely helpful and courteous. Really glad we decided to stop and look around.

The Buick Enclave Dance

It was like a courtship. I arrived on Friday and was greeted by Thomas Zavacki. We had some light coversation and settled into further discussion about the Buick Enclave. My ultimate decision maker (wife) came back with me on Sat. morning to look at and test drive. Thomas was very courteous and informative on the vehicle and it's capabilities. We than began the dance and he lead at times and I lead at times. In the end the customer walked away with the joy of a new vehicle and felt listened to and respected in the process.

Great place

Great dealership. Very friendly, especailly Mike Kelley, just a wonderful person in so many ways!

Great experience

I had a vehicle that needed work, and I put it off. I broke down, and they fixed it right away, and I got it back the next day!

Great Services!!!

We were very pleased with the treatment we received with buying our new Sierra Denali Truck.Everyone was very friendly and nice And especially dealing with our favorite salesperson Dennis.He is a super person to deal with. Thanks Dennis!!!

Great sales

Austin did a great job! The detail dept's work was of poor quality.

Consumate professionals

Tom Kelley Buick provided a positive buying experience. From Mike Kelley to Jim Kelley and all the personnel I dealt with a "thank you" for your professionalism.

Experience of the month!

We probably would not have purchased our new Buick if it weren't for the personal attention we received from our sales and leasing consultant, Matt McGill. He made us feel like "family" and treated us in a professional manner. He was courteous, knowledgeable, patient, forthright, and had a great sense of humor! We made a terrific deal with the sales manager; who went well above and beyond the call of duty! Our overall experience was awesome! We will recommend coming to Kelley Automotive Group to all of our friends!

Excellent Service Advisor

Dan Borton was super patient with my questions and very helpful. Got me up an running in no time.

Great place, great people

The salesman asked me what I wanted and showed me just that, did not try to put me in a newer model or more expensive model, only what I was wanting.

Great buying experience

Everyone was very friendly and helpful. We bought a great car from Mike. He was great and took wonderful care of us.

New Car Purchase

Dennis Earnest goes out of his way to make my buying experience as smooth and pleasant as possible. I have been a client for many years and would highly recommend Kelley GMC Buick to anyone.

Robert Phillips

Dennis Earnest did a great job. There was no pressure to buy which makes all the difference

easy to work with

Even though I didn't purchase a car. I found the friendly staff and managers very easy to work with and understanding to my buying needs. It was a very awesome experience and will return when I am ready to buy. Natalie Aker was a fantastic sales person. She was patient and listened to what I was looking for.

Great Experience

The process was quick and I was able totake my new car home within a day.

Worst experiance with any car service center ever.

Service people I dealt with where rude. Said I need a module for my computer. After spending over a $1,000.00 for the module a 32 point oil change. They did not check my tires or top off fluids, took everything out of my trunk and just rolled up in a ball and threw in the trunk. While they had it they shorted out my rear door look relay switch. Of course they did not agree with me on that and told me to have a nice day. Which meant they did not want to address this problem.Now I have the same problem with my car that had before I took it to Kelly's. Turns out is was the spark plugs that needed replaced and most likely not the module for the computer. They charge $25.00 to each bill for the cost of they're electricity- WHAT. No copy could be found for my towing bill so they sent me all over the place, even to the body shop and no one could find.There was grease and smudges all over my leather on the back seat and hand marks on the back of my bucket seats also.Stay away from the service center they are running a racket on diagnosing cars.I will be notifying the Better Business Bureau about the poor service I received and the miss diagnosis on my car.

New car

Matt Barry has worked to correct anything that we were not 100% satisfied with. He has been easy to work with and I would highly recommend him. He has been a great resource for our new car.

Efficient service

The service on my vehicle was completed promptly and I was pleased with everyone involved.

Great service great deals!

Service is always top noche. The value is definitely in their work. Service is an excellent value.

Great Service - Pleased Customer

I am very happy with my salesman, Earl Stricker. He is always pleasant to deal with...returns all calls I make to him, and I feel he is 'honest' in giving me the best deal I am able to get on any vehicle I'm interested in leasing. I also like that the facility is kept very clean...the availability of different drinks, cookies and pop corn is appreciated especially when you have to be there for any length of time. All employees seem to be friendly, and acknowledge your presence even though they are not dealing directly with you.

impressive facilities and talented people

A professionally run organization with a " get it done attitude".

Great service & friendly place!

My experience with the Tom Kelley dealership was most pleasent. We had a wonderful sales person (Earl) he was great, never felt persured or uncomfortable in any way. He was very thorough in going over everything about the car with us. Great person, love our car!!!!

Great service, knowledgeable staff

Sales answered all my questions and made me feel comfortable about purchase

Fantastic service, friendly & knowledgeable people

Very clean and well maintained facility. Everyone very friendly and helpful. Both my service representative and sales representative have extensive knowledge of the autos.

Great Service

We feel special as customers when we visit this dealership. They actually care and try to get what we want. This is why we are repeat customers of Kelley Buick GMC. Mike Kelley is great to work with, he really cares about his customers. The financial people are great to work with also. We feel appreciated with every aspect of this dealership.

Great service no pressure

Did all they could to get us a good deal I am repeat customer and had good service,I'll continue with kelly.

Great people

Buying and service process are all top of the line. The great people make it all happen the way it should!!

Great Service and Sales Rep

Awsome experience, Matt was great and very patient.

Best experience purchasing a vehicle ever.

Like the title indicates "THE BEST EVER EXPERIENCE IN PURCHASING A VEHICLE I HAVE EVER HAD". The selection of vehicles was more than adequate. The facilities were clean and comfortable. Our sales person Mr. Dennis Waybright was an absolute pleasure to work with. His knowledge of the product he sells, as well as his knowledge of his competition, was quite helpful to us in making our final selection. If I were to rate Mr. Waybright on a scale of 1 to 10, the number I would select would exceed 10. In the future, as our needs change, I will definitely seek out Dennis.

Buying

It was great easy and very helpful very clean and people were all very nice

Wonderful experience! Great people!

Wonderful experience buying a car! Great people. I love working with such laid back easy going people. Very positive, pleasant people! Dennis E. Was just the best!Gregg & Theresa Bauserman

margaret

I have bought several cars from this sales person and will continue to do so

Best Dealership in the Midwest!

Will never shop for a car anywhere else because of the quality and care. Great place to buy a vehicle

Buying a car is a frienship

I enjoyed the whole experience. I actually look forward to it!

Great Experience...Great staff at Tom Kelly Buick

Great experience as always when purchasing a car from Tom Kelly auto....great sales staff (Matt Mcgill) and sales manager....Stephanie is always pleasant and makes the financing process easy and speedy..thanks for being so nice....

GMC Yukon Buyer

Tom Kelley had several vehicles in stock to review so could decide exactly which vehicle was right for me. They went out of their way to make changes to the vehicle they had in stock to meet my needs. I was very pleased with the vehicle I purchased.

Tom Kelley GMC is excellent 100%

Dennis Ernst is an excellent dealer to work with. He is 100% knowledgeable on the vehicles and process. I buy all my cars through Dennis Ernst.

Nice Facility

Really love having the free carwash. Nice facility overall. Waiting room for service is great with soda, coffee, popcorn, cookies.

Wonderful service

Our Sales person was absolutely phenomenal !! We had a very easy and informative experience . I would highly recommend Matthew to anyone. Thanks for making the purchase go smoothly !

Awesome sales associate - Mr Matt McGill

There is only one sales associate that I contact when I am looking for a new car, I know that after working with Matt McGill on several new cars that he will treat me fair and do everything in his power to get me a fail deal. If Matt would ever choose to leave the Kelly dealership I would follow him where ever he goes . Brian, Matt's Sales Manager has always been polite, he has also been helpful getting the pricing that we needed.

Met and Exceeded Our Expectations

Your Sales Professional, Kevin Smith, was just what we wanted. He did not pressure us into buying a vehical, but was very knowledgeable and was able to answer all of our questions to our satisfaction. He met and exceeded our expectations!

Great Service!

We were pleased with the customer service & our recent truck purchase at Tom Kelley's. We were just looking at the time and not expecting to buy. After listening to the salesman and the great deal they made us, it was the perfect time to trade.

Willing to go the extra mile for great service.

Excellent customer service & very knowledgeable about the truck we purchased.

2015 GMC Terrain Purchase

They were friendly, kind and respectful of our wishes. We would recommend to family and friends. We look forward to future business when our lease is up!

Great people, great service, great experience.

From start to finish this was by far my best car buying experience. Josh and Austin were friendly and very helpful. They made the experience a no pressure situation, which I enjoyed.

Great service, friendly staff.

Great service, friendly staff. Bought a new car, so I have not used the repair shop yet.

Andy Hicks AMAZING SALESMAN!!!!!

The quality of care I received from Andy Hicks, was impecable.

The dealershihp was beyond outstanding.

My recent experience with Kelley Buick GMC was definitely a positive event. An event for me -because I traded in a 10 year old car - that in itself was stressful! However everyone at Kelley Buick GMC made me comfortable & helped me with all my cares & concerns. I picked the car up today - May 11th, 2015 and I love it. Andy Hicks was very professional and insisted I return if I had questions or needed help with ALL the gadgets this Buick Regal has. It will take some time to get used to the different systems, but all in all I am feeling very comfortable.

Efficient and accurate service

Quick and efficient service. The salesman was extremely helpful and honest. He knew all the details about the new vehicle.

Enjoyable buying experience

This was my first time buying a vehicle from Tom Kelley GMC and it was a great experience. I'm impressed with all they offer beyond just the vehicle...free car washes for life, free service loaners, etc.

Great Dealership in Every Way!

All areas of the Sale were handled in a Very Professional manner

Awesome service!

Dennis was very nice and worked with me to find the perfect vehicle for me which I love!

Purchase of 2015 Lacrosse

There is not enough to say about James and Stephanie! They excellent representatives of Kelley Buick GMC. Management has always been wonderful to me and my husband. We have purchased 5 autos from Kelley. My husband and I are proud to be Kelley CUSTOMERS. Love You Guys!

Great Service very professional

We have been purchasing vehicle from Tom Kelley Buick GMC for many years. Service is excellent and people that work there are always nice and very helpful. We also have all are vehicle repaired there even our Chevy products.

Great Experience

Really made the buying process easy. Quick and efficient service, answered all of our questions in a timely manner, and entirely professional!

Great Car Buying Experience

Matt was a great sales person he walked us right thru and took care of our needs all the way, he made sure we drove away in the car we wanted kudos to him.

Friendly and Helpful Staff

Staff was friendly and helpful. walked me through the leasing process and found me the car I was looking for.

Great experience!

Great experience with Thomas. Fast, smooth process.

Great Service

Excellent service and very helpful with lease process

Overall Perfect Experience!

Matt was a wonderful salesman and was so helpful and explanatory throughout the entire process. I will no doubt come back in the future and recommend Tom Kelley Buick GMC and Matt to friends and family!

Who knew car shopping could be so easy!

Great experience! I recently purchased a new vehicle from Kelley Buick GMC and had a great experience from start to finish. During my first visit to the dealership, I really was just "looking" and the sales consultant was friendly, informative and not at all pushy. When I decided to test drive, emailed the sales consultant to responded in less than an hour to schedule an appointment. Again, he was super friendly and, when it came to down to selecting the specific vehicle, directed me to the best choice that met all of my criteria. Everyone from the sales consultant to the finance manager was top notch, helpful and friendly without pressuring me at all.

Awesome service

The quality of service was A+...The atmosphere was friendly, everyone had a smile on their faces, employees would welcome you with a handshake and my salesman really worked hard to get us the vehicle that we wanted... Great experience!!

Great service

Salesman Thomas was very professional and polite. He made the whole experience fantastic. He is very good with customers. Would definitely do business with him again. Will recommend him to all that want a new vehicle.

Great exceptional sevice

Would recommend the drive from anywhere in a three state area to Tom Kelly auto to purchase a car, truck. The staff is very helpful and also personable. Awesome facility indoor delivery of you auto, to many pluses to mention.

Great customer service

I leased a new Buick. The car looks great and is easy to drive. The process included a trade-in and I found it easy to understand and continue through the leasing process.

Great car buying experience

Kelley GMC is a very clean facility and the staff is extremely friendly and helpful

The best service I've ever received!

The whole process from beginning to end was seamless perfection. My salesman Thomas Zavacki was helpful, and spent a lot of time working with me to find the perfect vehicle. It was a comfortable environment and everyone that works there was very friendly.

First car on my own

Everyone was great! This was my first car purchase on my own and everyone made the process less stressful. I would definitely recommend them to family and friends.

great service, clean facility

Great service, great infomation and wonderful car deal. Went in for a routine oil change and left with an upgrade beautiful new car we leased. First time leasing a carbut with the Iinfo we got it made the most sense. Thanks for everything. Best Friday the 13th ever!

Quality service

The representatives at Tom Kelley Buick GMC were friendly, helpful and professional from beginning to end. We were not over pressured or undeserved in any way.

Second new car leased

This is the second car we leased in two months time. Our salesperson worked diligently with us to get the payment we needed each time . After each lease we drove away feeling like we were taken care of in the best manner possible .

2015 Yukon Denali

This was the easiest new car transaction ever. My salesman (Earl) was very easy to deal with. The sale was about me and my needs, not what he wanted to sell me. I ordered this car new and it arrived in a timely manner. Thanks for a great experience!

Bought 2 vehicles same day from Decatur, IN

First day of car shopping we stopped at Courtesy Motors in Decatur. We were greeted by Adam Firks, Sales Consultant, and expected a high pressure salesman. Instead, he was the most professional and considerate salesman we had ever met. He knew exactly what we wanted and went out of his way to get us what we were looking for .He had a vehicle brought down from Fort Wayne for us to look at, and we happily purchased two vehicles that day . Then the financing. We knew this would be a line of crap, but just the opposite! We met Josh Specht, the Finance Manager, who does what he says he's going to do. Honest, kind, considerate, hard working and loyal to his customers. Tom Kelly Courtesy Motors in Decatur IN., should know the excellence these two individuals contribute to this dealership. We hope "Tom Kelly" reads this review and appreciates their efforts. GOOD JOB GUYS!! Thank you Courtesy Motors, and especially to Adam Firks and Josh Specht.

never buy or use service dept ever again

first of all i was supposed to get free oil changes coupon book never seen it had a fuel tank cover that broke off they said at first been a good customer they would replace it so i waited they never called me so i go back in to see what the problem is this time different service manager tells me they're not gonna cover it IM AM DONE WITH TOM KELLEY GMC

2009 Buick Enclave

Fort Wayne Tom Kelly Buick was able to service and repair major issues with my 2009 Buick Enclave immediately! I was thrilled! Thank you so much!

Great experience at Kelley Buick GMC

The Kelley Buick GMC staff and especially my sales rep., Earl Stricker were a pleasure to work with. I was treated with the utmost professionalism and courtesy prior to and post purchase. I would definitely recommend others to this dealership.

great service

I stopped in to see about an emisions light that came on to make sure my truck was safe to drive. I did not have an appointment but needed it checked because I was taking my truck out of town to help my daughter move. Not only did they check the problem but fixed it (a cracked spark plug) all in about an hour. this is great service and Terri and his crew need a special thanks.

Excellent Service.

At the service center everyone is very nice and helpful. I usually work with Dan and he is excellent. He should be given a raise because I would bet that many customers would report that they have a great customer service relationship with him.

Fantastic dealership, very clean.

The salesman was Great with me and my family. He took the time and explain everything to us about the beautiful car. All those techno electronic devices for this car was something else.However, I love the car . The salesman, the people that work with him all where great in business. Thank you so much.

Fast, Clean and helpful Dealership

Very clean dealership and helpful people. Only comment was wish they would of threw away the paperfloor mat prior to releasing the vehicle.

Facility was very nice and cozy

The experience was pretty good the wait was a little long and pricey for 2 tires and an oil change for a GM employee.

facilities were clean and kept up, beautiful,

Matt McGill was excellent. He listened to me, was polite and understanding. He truly worked with me and explained everything. He was pleasant to work with and I would tell everyone I know to buy from him.

Great place to do business!!!!!

This dealership is outstanding. Very friendly and got the job done. I have been buying all of my cars there since 1980.

Great dealership

Great dealership. Dennis Ernest done a wonderful job getting us into a new Enclave. I have been to this dealership many times and everyone is so helpful and extremely friendly. They don't push like most dealerships and are very accommodating to the customers needs (just gave us the price without having to run back to a manager). Tom Kelly Buick GMC is the best place in Fort Wayne to buy a new car. I definitely recommend them for sure!

Excellent