Tom Bush BMW

Tom Bush Service

I have taken my BMW 328i hardtop convertible for all service. Every customer service agent I worked with was knowledgeable and explained to me what was going on. If a fleet car was unavailable a ride home and back to the service center. The driver was very friendly. I will purchase my next car from Tom Bush BMW.

Service department dishonest and unconcerned

I see a trend with the reviews. Positive feedback on sales and negative reviews on service. My experience has been no exception to the trend. I too have left messages with no return calls. I have just incurred $2,800 in charges with no tangible results. I have had my car in for service 4 times since it was purchased last November. At each visit I brought up strange noises and burning oil. I was consistently told there was no issue. This last visit I brought the car in stating there was engine noise and the engine was lugging. Again, my advisor Steve stated that they could not identify any problems and suggested I get the spark plugs changed. Furthermore, he stated the tech took my car out for a drive and did not hear any noise. I picked my car up and a day later experienced "drivetrain failure" message and a check engine light. Immediately called and took it in the next morning. Now, understand that a day ago there was nothing wrong with the car. The diagnosis according to Steve was that the error codes could not give the enough information and they would need to break down the engine to know exactly what was going on - at a cost of $2,200. Understanding that they now have charged me $2,800 for no tangible result. So, the findings from the $2,200 breakdown was that they think the engine needs to be replaced. I asked for a detailed breakdown and estimate of the work to be performed, waited a day and a half for this information and finally called to get the estimate since I was obviously not going to get a call back. When I called, Steve did not have the quotes pulled together and gave me rough estimates for repairs. $8-10k to replace the engine that I would have to buy... so, this was how a customer gets treated? Keep in mind they have serviced my car since purchase and let the car go out of warranty with my complaints to come back and attempt to charge me $2,200 for engine breakdown, oil change and spark plugs at $600, engine replacement at $8-10k. This is in addition to my buying an engine at another $8,500. This, in my opinion, is the definition of screwing your customer. I hope that this makes everyone the wiser and nobody finds themselves in my position. I also asked since I was out of warranty if Tom Bush would assist in speaking with corporate on my behalf, which also was met with no response. I escalated to Brian, and also left messages for the general manager, Teles. No response or assistance.

My experience was wonderful with BMW and Luis Cruz!

Luis Cruz was my salesman recently when I bought my first ever BMW hardtop convertible! I cannot tell you how much fun Luis made it for me! He answered all my husband's detail questions with professionalism and completeness! Luis made sure I understood all the details of the operation of this complex automobile! He is the best care salesman my husband and I have ever had! We look forward to sending our friends to him and to buying our next BMW from Luis!!! BMW don't let him retire! Sincerely,Charles and Kathy Davenport

Superior Service

Alan Kerr was great he went above and beyond to get me my BMW x5 I would highly reccomend him to my friends and family thank you tom bush bmw

Great customer service!

Really loving my new 535i. I worked with Tom McBride, who did an amazing job finding exactly what I wanted. And his customer service is first class!!

Purchase

Tom McBride was awesome. He went above and beyond for me! From the moment I stepped on the lot, until I drove off in a car. He aimed to please and he did!

Great experience at buying a used BMW

Thanks to Tom McBride for assisting me finding my 550i and creating a deal that everyone was happy with. I never felt any pressure to do anything and truly felt that Tom was truly a professional sales executive. I am a sales guy and I actually don't like working with other sales people. However something just clicked with Tom and I would so sides him a friend. I highly reccomend working with Tom at Tom Bush should you be looking for a BMW.

Encore Delivery with Don Newell Tom Bush BMW

Thank you Don Newell for an excellent Encore Delivery!! I love my New 2016 3 Series MsportDon is professional and did a great Job!

Thomas McBride, Salesman of the year!!

UPDATE: Second car purchased last week. Thomas Mcbride is the guy to talk to. Wasn't even planning on buying one walked in, felt like family. Saw a car I loved and walked out knowing I had the best deal I could possibly get while feeling comfortable with a my buy. GREAT AMAZING SERVICE! LOVE YOU GUYS!First car purchase was hands down the best experience! Thomas McBride took care of us with professional and personal manner. Will be back very soon for second car!

Poor Service

Tire warning came on, brought it in and was told tire needed air, 4 days later tire was flat, had a screw in it. if they would have checked the tire they would have found the screw and I could have had tire repaired but because it went 4 days or so the screw worked its way in and screwed the tire, now I have to buy two new tires $500.00. Thanks Tom Bush BMW Service

Tom McBride

First time we visited The Tom Bush dealership and had a great experience thanks to your sales person Tom McBride. We purchased a new BMW x5. Tom, was aery professional and personable. Will recommend him to all my friends.

Great service

I recently bought a car from Tom McBride at Tom Bush BMW Jacksonville. The level of customer service was unsurpassed by him. I've bought many cars over the years and he was by far the most pleasant salesman I have ever dealt with. He made the process easy and stress free. I would definitely buy a car from him again. He was extremely trustworthy and very helpful!

Outstanding service and follow-up.

My wife and I first met with Tom BcBride, Sales Consultant for Tom Bush BMW in June, 2016, looking for a 528i or 535i. After our first meeting with Tom, my wife and I told him we'd be buying a BMW from him; we just needed some time to explore and find the car that fit both our needs.On Friday, July 29, we purchased a beautiful 2014 BMW 535i, meeting all our requirements. Without Tom having taken the time to listen to our needs and understanding the individual importance to me of 400 horsepower and staying with a 6 cylinder for my wife, we would have missed the opportunity to own this great car.Over many conversations and staying close in texts, as I travel a good deal, and after discussions of the M Series, the 550, and the 535, I had asked Tom to find me a BMW 550, for the horsepower. Working with his technical team at Tom Bush BMW, Tom found a solution to meet both my wife's insistence on a 6 cylinder and my desire to have at least 400 horsepower. I stopped by Tom Bush on Friday afternoon on my way home from JAX, and purchased the BMW 535i, 6 cylinder, 400 horsepower, Twin Turbo!Tom answered all our questions, showing us numerous BMW's throughout this search period, involving his technical Team when needed. He never gave us the feeling that we needed to make the deal soon -- it was as important to Tom that we found the car we needed as it was to us. We have two BMW's, and our next BMW's will be purchased from Tom McBride. He's personable, ethical, knowledgeable, and we trust him implicitly. How's that for a car salesman! I'm a 67 year-old businessman, and I will honestly recommend Tom to anyone looking for a great BMW.Sincerely,Randy HoffmanSt. Augustine, FL 32080

Tom McBride was Awesome!!

I needed to trade in my old BMW for a newer model. Tom Mcbride assisted me in finding the right car for all my needs. Super professional and honest . Excellent experience !!!

Superb

Salesman was outstanding, and was patient with me until I made the decision to buy. He communicated with me to see if I still wanted the car and to let me know the status of the car, and its availability. Patience was the key in giving me the information and time to make a decision. Mr. Stewart is an excellent salesman, & his appearance is excellent.

Best Car Buying Experience Ever

The last time I purchased a vehicle was 16 years ago as I am a person who believes in taking care of what you have and if it isn't broke don't replace it. I knew that my current car would not last forever so I had began looking to purchase a used or certified pre-owned X6 two years ago so that I wouldn't be looking for a car when I needed one but would have the luxury of taking my time and looking for what I wanted while my current vehicle was still working fine. I had signed on with Autotrader and received alerts whenever an X6 became available so I could shop without the pressure of a car salesman trying to sell me a vehicle before I was ready to purchase one or that I didn't want. When one became available at Tom Bush BMW in the right color and with low miles I sent an email and was contacted by Bill Stewart. I made an appointment with Bill, test drove the vehicle the next day but was still hesitant due to it being slightly more than I had planned to spend. There was no pressure and Bill answered all of my questions to the point I was able to make a decision that day that I could live with. I love my vehicle and can truly say that this was the most positive car buying experience ever.

I'm returning customers and for me this is best car dealersh

My car dealer is great guy like to say gentleman that explain every little detail and took his time to make sure I do understand everything I'll rate him with 1000000 stars good job mister Stewart

Worst Service Imaginable & incompetent Service Manager

I would struggle to even call this a "Service" center. Dealing with the incompetent Service Manager was the only experience I have encountered that is worse than dealing with an Airline ticket agent. First they "lost the key", so then I went home to get my spare key. They decided that it was best to wait until I returned with my spare key to inform me that my car was up on the rack and had been taken apart (even though I had NOT approved any work). For those keeping count, that is 2 separate trips to the service center for nothing so far. I went on Monday around 10:30 am to pick up my car and take it to another shop for the repairs, because BMW's quote was DOUBLE the quote I received elsewhere (for the EXACT same work - yes DOUBLE, and I am not exaggerating). Because of the 2 previous trips/attempts I had made to retrieve my car, I specifically called to make sure the car was "put back together", they had found the key, and that the car ran - so I could drive it. After about a minute (supposedly checking "their records"), I was told "yes, it's here and ready to go". I asked her to confirm and explained my reasoning, to which I was told "Oh, I understand, It is definitely read for you". Upon arrival, I was informed the car would not start and that I had to pay for the "work" they had completed before they could release the car. I paid cash for this car, NEW, less than 2 years ago - from this same location. I am having my car repaired at a true service center now, will then be selling the vehicle immediately following, and will never buy another BMW.

Great Dealership until you have a problem

Great facility and selection of cars. I've purchased two from this dealership and had four BMWs. My 550 has lots of problems and neither BMW or Tom Bush is stepping up. The 550 has a transmission problem that BMW now calls a "characteristic" but funny it wasn't part of the cars personality when I bought it! Service seems to never be able to replicate complaints and requests for meetings with the dealership management and BMW reps are never responded too. Great experience until you have a problem.

Exceptional Experience

Keith Milliron was exceptional in helping me find my first BMW. I could not be more pleased with the service Keith offered and would highly recommend him to anyone looking to purchase a BMW.

Awesome Experience!!

Dan Sorenson was delightful to work with in the purchase of my 2016 X5. He was very knowledgeable about the X5 and BMW in general and I look forward to working with him again on the purchase of my next BMW.

Great Experience

I would say being a first time BMW owner it was a pleasant experience dealing with sales rep John Dwyer he was very informative and answered all our questions.

Excellent

Worked with John Dwyer to secure my 4th 3 series in succession. John was outstanding. Highly recommend him and the Tom Bush family if you are looking to buy a BMW in Jacksonville.

Purchased a new BMW 4 series

Very happy with my experience at Tom BushBMW on Atlantic. We made an appointment, came in, signed the paper work and were in our way. The only thing that would make it any easier would've if they came to me.I would definitely feel good about recommending them and purchasing another car in the future!

BMW 328i Special Order

Smooth transaction, no gimmicks like with other dealerships. They gave me fair value for my trade-in. I prefer to drive manual transmission, they didn't have the vehicle in stock, they promptly special ordered the vehicle and gave me an excellent price, no up-charges.

Buying my first 2015 BMW 535i was a pleasure with John Dwyer

I bought a 2015 BMW 535i from John Dwyer. He did a good job getting the deal done. It was a pleasure from picking out my new car to the minute it was delivered. He made it painless and always kept me informed throughout the entire process. The Finance person, Michael, was also very helpful with the finance process and explained the different packages available like lo-jack and auto armor (demonstrating it in front of me). I ended up getting it all thanks to him. He also gave me a gift package for getting auto armor.This is my first BMW and will not be my last one from Tom Bush BMW.

Knowledgeabl and Friendly Client Centered Service

Buying a new car can be frustrating... Unless you meet Walt Pickens at Tom Bush BMW in Jacksonville, FL. We meet Mr. Mr. Pickens while searching on websites for a new BMW. We were initially attracted by a car in the solid inventory at Bush. But after a few few helpful phone conversations with Mr. Pickens we were convinced a drive from Tallahassee was in order. We felt they had the car we really wanted. It would be difficult to find a more sincerely good salesperson than Walt. His many years of helping his clients was evident. Within a few hours we were driving off in a new BMW. And we felt great about every aspect of our experience. Top kudos to Walt and his colleagues at Tom Bush.

Great Customer Service

I was recently looking for a new car and figured I would check out BMW. I have leased a 2014 Mazda6 GT w/Tech from Tom Bush Mazda and have sent multiple friends to buy or lease cars from their other dealerships as well. After walking into the BMW dealership I was greeted by the Sales Manager and then dealt with a Sales Representative to test drive a new BMW 535i. Unfortunately, I did not like it that much, so the sales person asked me some more questions and we test drove a 550i. I liked it more but it still wasn't the perfect drive for me. He then proceeded to really delve into what I was looking for in my next car. After telling him he prepared a new 640i Gran Coupe for me to drive. Well, needless to say, I fell in love and that was the perfect car for me. I really liked how the sales team worked with me to find me the right car after hours of looking at different cars, options, colors, etc.

Here we go again...

I recently bought a BMW i3 and the experience was just the same as the first time. Except all i have to say is "I want that i3 lets make it happen". AND IT HAPPENED.... I already know i will get the best deal because we did this tango before... Nothing but the best from Patel and Dan. They work with you not against you, they WANT you to have a great experience buying their vehicles. All i can say is keep up the good work guys and all new customers if your reading this just stop by and give they a shout...

Great purchasing experience!

I purchased a CPO 550i from Bill Stewart. Throughout the process he was helpful and friendly. I asked to see several vehicles and once I settled on the one I wanted, the sales process was painless and stress free. This is my third BMW from Tom Bush and it hopefully won't be my last. Thank you Bill!

Travel 586 miles to do business

I just purchased a 2010 camero SS from Tom Bush BMW and I can say from the first phone call to the last word when i left the dealership was a great experience. I found my car on auto trader and found it was on Tom Bush BMW in Jacksonville Fl and i live in Decatur Al 586 miles away.. I dealt with Gino the internet sales guy and he stayed in contact and assured me the car was all the picture shown. Drove down the Jacksonville 9 hours away picked up my car.. it was perfect and the guys at the dealership were great and super nice. The car was clean and shined up for my ride home and did great on the returned trip. Great experience and highly recommend this dealership..

3rd Car from Tom Bush, First from Tom Bush BMW

I have always had a great experience with the Tom Bush sales and service team. I am on my 3rd car from the (2 Mini's and my 1st BMW). Dan S. was my BMW sales guy and he was great! I had always had a good sales experience. I am not a quick car buyer, so he was patient and very helpful throughout my 4 visits to the dealership. I received a follow up call to see how everything is going.Sheila, the finance lady, was very nice and helpful. I was surprise to see some previous reviews, as I have never had anything but great experiences with these guys for the last 6 years.

Very Pleased!

The service department went above and beyond in taking care of our service needs for my son's car that I purchased at Tom Bush. The used car manager, Robert Hudson was extremely helpful and met all the car's needs within a reasonable time frame. Overall, we were extremely please and highly recommend Tom Bush BMW's service department!

Buyer Beware!

On January 2, 2014. I purchased a BMW from Tom Bush Volkswagen BMW with my son. At the time of purchase, we were sold gap insurance (additional $595) and an extended warranty ($2,195), both we were told were a great protection investment and in the event we sold the car we could cancel and receive a prorated refund. This was appealing as we told our sales person we only planned on keeping the car for one year. On August 30 by son traded in his 2011 328CI BMW Arlington Toyota and purchased a new truck. At this point I placed a call to Tom Bush Regency Motors where we had purchased his BMW and left a voicemail for Shelia, finance manager. She returned my call promptly, and left me a voicemail. That same day I called Sheila back and this time left a lengthy message as to why I was calling a courtesy call to let her know to expect my son to stop by the dealership the following day to pick up the check or complete paperwork for the refund of both the gap insurance and the warranty we purchased with his car. I did not hear back from Shelia and subsequently left three additional messages, without a call back. My son called me the next day from the Tom Bush BMW to say he was told by Sheila that the gap insurance would be refunded but according to her, "we had purchased a maintenance agreement and not a warranty and therefore those prorated monies would not be refunded." I made three additional calls to Shelia without a return call and finally left her another detailed message regarding the situation, explaining to her that we would have never paid an additional $2,100 for a warranty or a maintenance agreement that we could not cancel when we knew we would keep the car for less than a year. I did eventually receive a message from Shelia stating that she told my son this warranty went with the car and therefore we were not able to cancel it. Obviously we had no knowledge of this as this $2,100 was certainly not reflected in the trade in price we received when we traded in his BMW.. I left another message for Shelia to call me back, still to this date she has not. I did, however receive a message from an Andrew. When I called him back, he again maintained that no refund would be forthcoming and that it was up to me to know the difference between a maintenance agreement and a warranty. He also stated that his people do this all the time and they would have been very clear at the time of the sale that it was not an agreement that would allow a refund upon cancellation. I explained to him that no such conversation ever took place and we were clearly told this money would be refunded should we sell the car. I also explained that after inquiry at another dealership, I was assured by members of both of their sales teams that indeed, this money should be refunded and that it happens with them all the time. To this he replied, they dont know what theyre talking about. I asked Andrew to check to see if anything could be done and he said no, they could not help me and it was basically my fault for not reading all the small print on the agreement. I was quite surprised by his attitude and lack of customer service. After discussing with my son, we agreed that we need to at least make sure the new owner of his BMW has that warranty agreement since we paid for it so I called Andrew back and told him that if I still had to pay for it, that I wanted paperwork to give to the new owner. He said he would email it to me. Two days later I still had received nothing from Tom Bush BMW and called Andrew back. After leaving several messages I finally got a call back from him and he told me he lost my email address. I gave it to him again but at that point he took back up the argument that it was our fault for not reading the print and understanding the difference between a maintenance agreement and a warranty. The last email I received from Tom Bush (Andrew), asked me (and I am quoting here,) " Are you unwilling to admit your shortcomings or is it just easier to blame someone else?" How insulting is that? I also sent this info to Robert Hudson (multiple times) and Telis Assimenios with no reply whatsoever.

Worst BMW service in 25 years

Charged me $900 to replace a water pump - outrageous. Asked them to test the system for a slow leak I've had for a couple months. Told me they tested it and it was good to go. Within 1 day, was adding coolant. Mi called and the service manager told me specifically that they had pressure tested it. After a couple more coolant adds, I tested it myself and there was an obvious leak on the top of the radiator. While replacing the radiator, I found numerous loose and missing fasteners that were not assembled properly at the dealership. Almost like no wrenches were used and many thins were hand tight. Very disappointed because I felt like I was lied to, they were very expensive and the quality was very poor. BMW of NA needs to do something about this dealership. AND, no one called me to ask about my service.

One or the worst experience when buying a car. Bill was...

One or the worst experience when buying a car. Bill was super nice when trying to sell me the car but once the papers was signed his attitude totally changed. I was ignored with my questions and concerns and I even had to fill the car up with gas myself. Will not buy another car from Tom bush again.

I had a very good experience with Tom Bush - with...

I had a very good experience with Tom Bush - with multiple visits demonstrating consistently good customer service. First, we used them for service on an existing BMW after we moved. They extended the rental car courtesy to us even though we hadn't purchased from them since we had just moved there and the service was a warranty service. While there, we decided to consider a new car purchase. We'd been planning on make this purchase in the next few months, but felt that the price we were offered made it worth going ahead with the purchase (including rebates we didn't know were available to us). This purchase involved ordering a vehicle and Marco was very good about maintaining contact about the progress and being very flexible about how to get the car picked up. Although there was a misunderstanding during the ordering process (not *really* anyone's fault), Marco really worked within the dealership leadership to make it right. He could have just said 'gee you should have known better, sorry - charlie' - but instead came up with a solution that reflected a compromise on their part, but also helped me. He really showed ownership over the deal and I appreciated his advocacy on my behalf - a person of lesser character might have just said 'oh well'. I had some reservations about the car buying process in general as a female (let's face it, sometimes you wonder if you are being taken advantage of), but everyone - from sales, to finance, to service - was helpful and upfront without being patronizing. There wasn't any 'double speak' and the whole process was pretty transparent. They found a good outside financing deal that was better than what I found on my own internet search and while informing me of the various extra warranty options, they didn't put the hard sell or browbeat me into anything. If we hadn't just acquired two vehicles in the last year, I'd have no reservations about purchasing from them again.... and almost look forward to going back for service.

I met Mark Maurais several years ago when I came in to...

I met Mark Maurais several years ago when I came in to buy my first Mini; he was very helpful, not too pushy, and too enormous pains to answer my questions and help me see everything I wanted to see (which was far too much). I enjoyed my first Mini so much, and had such good interaction with Tom Bush when I came in for maintenance that I decided to come back. I came immediately back to Mark (via email) and he once again quickly responded and helped me get what I wanted (not what he wanted me to have- which seems all too often the feeling you get in other car dealerships). The other thing that really matters to me is the length of time it takes from making the decision to buy to getting out of the dealership. Mark and the Tom Bush team were terrfic in getting me out in record time. I'll be back! Eric Dudley+

We are very pleased to have dealt with Tom Bush BMW...

We are very pleased to have dealt with Tom Bush BMW dealership. The salesmen we dealt with were very complete in their knowledge. They backed each other up when one was not available. I did enjoy viewing the "owner's lounge" to see the progress of my new mini. I would recommend Tom Bush Mini to a friend. Thank you, Bob and Amy Aiken

I found Mark pleasant and easy to work with. He spent a...

I found Mark pleasant and easy to work with. He spent a great deal of time with me regarding the digital indicators and controls - a matter I always find challenging. Mark even offered to drive 30 miles to my home to pick me up the morning I took delivery of the vehicle.

I want to thank everyone for treating me so special. I...

I want to thank everyone for treating me so special. I felt that they had my best interest, they made sure I did not get in over my head. Even after taking the car home Mark has call to check on how I loving my Mini. I do love Luci and tell everyone where I got great service from. Again thank you so much for every thing and everyone.

Venci was very attentive, friendly and not pushy. He...

Venci was very attentive, friendly and not pushy.He explained all of my options through the purchase process and has been excellent at follow up post purchase.No hassle purchase experience....and this is a big plus!

We found the sales staff at Tom Bush Mini to be...

We found the sales staff at Tom Bush Mini to be courteous, helpful, and knowledgeable, by taking the time to show us various models and features which certainly helped with our decision-making....

This was my second purchase in 4 years and Don Newell did...

This was my second purchase in 4 years and Don Newell did another great job! I have to say that no one in the Sales and Service Industry can always bat 1000, but but if Don was the clean up hitter on the new york yankees, he'd be a perenial allstar!See you in 3 years....phil

I needed a new car and returned to see Marcelo Sackel for...

I needed a new car and returned to see Marcelo Sackel for another purchase. He is professional and likable and his assistance was unbeatable for my particular situation. Marcelo is a real gem for Tom Bush BMW and I will always purchase my cars from him. He has gone above and beyond for me!! Thank you!

When we walked through the door we were treated like...

When we walked through the door we were treated like prospective customers & not like we didn't belong there. The service was great & the cars were very reasonably priced. I originally thought I wanted a Mercedes but after the way we "handed off" & the looks of the cars there, we decided to stop at BMW on a whim. We were treated like royalty & everyone there went out of their way to amke us feel like we were part of the Tom Bush family. After the test drive, I was sold on BMW. Also, we are very happy to be part of the Performance Delivery Experience and can't wait to pick up our new car. I will be recommending them to everyone I know that wants a new car.

I worked with Barbara Beasley to buy a new 528. It was a...

I worked with Barbara Beasley to buy a new 528. It was a great experience, more like being in a Starbucks than being at a car dealership. Even with my sons came in the showroom and explored every car in the room, the staff was patient and helpful. The price was fair and the service has been excellent.

Great Customer Service, Friendly Staff, Quick Loan...

Great Customer Service, Friendly Staff, Quick Loan Process.Mark Maurais was patient enough to guide us through our very 1st and definitely not last Mini Cooper purchase. We walked into the dealership thinking of purchasing a Cooper, then entertained the idea of a Clubman while ultimately deciding on the Countryman. We were in no particular hurry to purchase our mini so we took our time to decided what we wanted! Took us 2 months to decided. All that time, Mark was very patient and informative. When our car arrived, he was very meticulous and walked us through every single feature of our Countryman. We are very happy and recommend Mark and Tom Bush dealership.

I recently purchased a 2013 X5. This was my 2nd purchase...

I recently purchased a 2013 X5. This was my 2nd purchase from Tom Bush in which Chuck Hollis was my sales advisor. His friendly and knowledgeable service helped me make a quick decision. He was great to work with through the entire process. A "Big" thanks to Chuck and the Tom Bush family!

Had a great buying/leasing experience with Chuck and Tom...

Had a great buying/leasing experience with Chuck and Tom Bush BMW. From the beginning of the process Chuck was extremely helpful, considerate of my time and a pleasure to deal with. Chuck to the time test drive several different cars, on more than one occassion, and once decided help me to locate and determine the overall best way for me purchase/lease the car I wanted. After the deal was done and the car off the lot Chuck has continued to follow-up with me, answer any questions I have had and ensure my experience has truly been hassle free. Thanks to Chuck and I would highly recommend anyone interested in a new, pre-owned or lease BMW to give Chuck Hollis a call.

Researched BMW cars for several months. Decided to go...

Researched BMW cars for several months. Decided to go through USAA auto buying services to get a good price. The dealership that was listed as the certified dealership for use through the buying service, was located far north of Jacksonville in Savannah, Georgia. I shared what I believed to be an excellent deal to my salesman, Marcelo Sackel and the Tom Bush dealership. There was no requirement for Tom Bush BMW to honor the USAA quote if not listed as the certified dealer. Tom Bush BMW rewarded my loyalty, having purchased 4 other vehicles over the years from them, by honoring a price that was close to invoice. I was happy not to have to travel 3 hours north to get such a good price. I was also very pleased that customer loyalty meant something to this dealership. All of my dealings with Tom Bush were professional, courteous, and timely. Everyone in the dealership was helpful and responsive. My salesman, Marcelo Sackel, was especially helpful, explaining every feature of the vehicle, and being available to answer questions well after the sale was complete.

I really like the car. I did not like the process, at...

I really like the car. I did not like the process, at all.When inquiring with friends, they told me they were very happy with Todd. Unfortunately, I ended up with Mark (I dont recall if Todd wasnt there or if I learned of him after first meeting Mark). Maybe the review that follows would have been different if I went with Todd. I found that Mark was not helpful, especially when I inquired about maintenance lists, service, etc. He was flush with stories about him and his owners, but not forthcoming when it came to answering my questions. He did not provide me with a list, just vague answers. I found his stories to be numerous and rather long, taking up much of my time.I also felt like they did not take me seriously, especially without my husband (who was mentioned a lot, even though I was the one purchasing the car for me, and I am far more mechanically inclined than he). I do not appreciate compliments on my clothing choice when I am signing contracts and discussing terms and agreements (I came from my office). I have never had to experience that when in meetings with professionals. I sat there wondering if I were a male, would they be commenting on my tie or shoes? Then I had a credit at the Mini store, and the catalog that was handed to me was for clothing. I had to request a catalog of more practical items. The final instance that I will mention here was once I completed the paperwork and was waiting for my credit union to call, Mark told me he had to go eat lunch (which is perfectly understandable), but he felt the need to tell me to make sure I dont skip any gears when shifting. Really? I never would have guessed. I learned how to drive on a manual transmission, I requested a manual, and he was with me for the test drive, yet he felt the need to give me some driving tips. Earlier in the day, he showed me a copy of this survey and how he/they expect all 10s. It looks like neither of us are satisfied.

We are thrilled with our Mimi Cooper..we are taking our...

We are thrilled with our Mimi Cooper..we are taking our first road trip in the next couple of weeks..can't wait to see how it handles on a long trip.Mark, is a wonderful sales person. He was always kind and considerate throughout the whole ordeal. He went the extra mile to get us a low interest rate and the best deal possible. We will reconmend him to anyone that is interested in buying a Mini Cooper.Thank you Mark David and Dottie Eaton

I had not purchased a car from Tom Bush for several...

I had not purchased a car from Tom Bush for several years. I was delighted to find that things haven't changed --Friendly,knowledgeable sales help. Chuck Hollis was great to work with through the entire sales/delivery and follow up process.

I knew the minute I sat in the back seat of my daughter's...

I knew the minute I sat in the back seat of my daughter's new mini last year for a test drive,that I was blown away! The sturdiness, workmanship, innovative designs, and caring attitude of Mark Maurais, sales, was a no-brainer, I was determined to get my own!A year later, here I am sitting in my new countryman! The service and attentive care that anyone gets once they work thru the doors of the Tom Bush BMW Mini Dealership is long lasting! Not just your salesman but all staff are friendly and smiles abound are everywhere!No rush service there! just time and attentiveness, from the test drive, the no hassle sales approach, the ordering of your new mini, the credit process, delivery of your car, and numerous follow up phone calls from a caring team! Never will you experience a place like this! Mark Maurais is the best!

This is our fourth car and third BMW from Tom Bush. Chuck...

This is our fourth car and third BMW from Tom Bush. Chuck Hollis has been excellent. He is very knowledgeable and professional with any questions we have had. We highly recommend him.

Salesman Mark Maurais was very professional and kept me...

Salesman Mark Maurais was very professional and kept me informed as to the status of my ordered Countryman. Upon delivery, the whole process went quickly and efficiently, Bluetooth was paired and satellite radio was activated. Mark answered any questions I had and I love my new car!

I was very impressed by my Mini experience. Mark was...

I was very impressed by my Mini experience. Mark was friendly, knowledgeable, and attentive. He went the extra mile to make sure we got the special $750 discount. What a nice surprise! I loved the special touches like following my "baby" online on its journey to Jacksonville and seeing her there in the showroom waiting for me. I am very happy with her so far - she's fun to drive and so cute too! On the practical side, the Mini is a good value, high quality and performance at a reasonable price. Since I kept my last car for 210,000 miles, I'm looking forward to a long relationship with Tom Bush Mini!

We are probably atypical customers as we prefer to simply...

We are probably atypical customers as we prefer to simply buy the car and not prove what shrewd deal mkers we are. We place a high value on feeling that we were served, not sold, in the purchase of this car.The product does much to sell itself, but Venci and all of the staff we dealt with were focused on answering our questions and allowing us to make the choice. The service over sales approach will be key in retaining us as long term customers.

I will continue to stay in the brand and buy from Tom...

I will continue to stay in the brand and buy from Tom Bush. Everyone was very friendly and easy to do business with. I was able to get exactly what I wanted. Thanks!

This was most positive sales experience I've ever had....

This was most positive sales experience I've ever had. Todd is genuinely nice and very knowledgable. He let me take the time to make the right decision for me. I Will refer tons of folks! The entire experience was so positive because he could differentiate the features and benefits of each model and he was patient as I sorted through which one was really right for me. I knew I wanted a mini but I had several options of dealers. He called me back and answered my questions in such an informative way. Then when I got to the dealership he prepared information about the various models we discussed. He took the time in a no pressure way to really understand my needs. What a great guy and his sakes manager Rob and finance manager were equally gracious and helpful. I can't say enough about the team at Tom Bush Mini In Jackdonville.

Daniel was so patient with us- we must have test drove...

Daniel was so patient with us- we must have test drove every car on the lot! he was funny, knowledgeable and best of all - NO PRESSURE!!!!!!! was a great buying experience and i just LOVE my Mini!

Very professional in their sales approach, askin g all...

Very professional in their sales approach, askin g all the right questions and making certain that I received what I wanted at the best price possible. Great people, great service, my 6th car purchased there.

The service I received was excellent. Marcelo was very...

The service I received was excellent. Marcelo was very friendly and very fast with the paper work. I got the price I was looking for as well. I couldn't be happier with my new 335i. It is by far the most immaculate car I have ever driven. I was in and out driving my new car in no time. They treated me like a friend and not money.

This review is for the sales manager of Tom Bush Mini,...

This review is for the sales manager of Tom Bush Mini, Rob D'Augustinis. Rob has went over and beyond to make me happy. He is an excellent example of someone willing to roll up their sleeves and do the right thing. I sincerely appreciate his dillegence and ethical conduct in my dealings with him. Tom Bush and MINI should be extremely happy to have a man of his character on their team.

I was deployed to Afghanistan and Mark matched the...

I was deployed to Afghanistan and Mark matched the military sales program discount and worked with Rob (manager) to get a JCW allocation from another dealer in order for me to order the exact model I wanted and delivered the car the day after I arived home. The car came with the wrong color wheels and Mark and Rob found a JCW with black wheels at another dealer. They made sure the wheels were swapped before I arrived home. Mark kept in contact with me and answered all my questions and provided outstanding service.

I can explain how pleased we being with the way Mr....

I can explain how pleased we being with the way Mr. Richard Turpen treat us. There's no word to say thank you. He treat us with so much respect and keep giving us updates about the Mazda CX 7 Grand Touring We got. He work hand to hand with us until he make it happen. We feel we being blessed to have a Sales person like he is. We defenitly recomend this dealer and best of all we will recomend Mr Turpen to treat our referals like he did with us. For your company there's nothing better than have him as your sales person. We love our Car. Sincerely Jose Mercado, and Blanca Torres

Having dealt with BMW dealers from Miami to Jacksonville,...

Having dealt with BMW dealers from Miami to Jacksonville, Tom Bush BMW far exceeds other dealerships in service and customer satisfaction in every department. Their attention to customer's needs is top notch.

I would definitely recommend Tom Bush Mini. The sales...

I would definitely recommend Tom Bush Mini. The sales staff was great from the initial meeting through the delivery, providing me with assistance, advice, and updates. And, everything was in order when I picked up my vehicle.

this is the 21st car and 7th BMW that I have purchased...

this is the 21st car and 7th BMW that I have purchased from Tom Bush. Chuck Hollis was the outmost professional and knowledgable salesperson I have met.

I have been extremely pleased with all of my experiences...

I have been extremely pleased with all of my experiences in pruchasing my BMW this April. From the first contact, Marcelo Sackel was polite, responsive, informed, knowledable, and egar to please. This dealership is operated with a clear customer focus, making certain that every option and question is answered patiently and thoroughly. Each employee I had contact with during my buying experience was professional, respectful, and straight forward. I recommend (without any reservation) this hassel free, enjoyable experience to anyone considering a new car purchase.

My experience purchasing bmw was great with tom bush,...

My experience purchasing bmw was great with tom bush, John is very friendly and explains the questions and clears the doubts very well. I'd like to deal with him for my future purchases.

Tom Bush and its representatives were friendly,...

Tom Bush and its representatives were friendly, professional, and informative from our initial test drive through purchase of the finished vehicle. I was particularly impressed that the sales representative took significant time to orient us on the car's features when we came to pick it up, rather than simply handing us the keys and saying goodbye. All in all, a very positive experience. We will be back.

Present buying experience was excellent,past service was...

Present buying experience was excellent,past service was great and I would expect in the future I expect the same great service.The distance seems to be the only drawback from panama city ,florida to jacksonville is about 4 1/2 hours to drive ,. I hope you can in the future open a site here. thanks again. george meyer

Throuhout the process of purchasing this car, Tom Caiola...

Throuhout the process of purchasing this car, Tom Caiola did an absolutely suberb job. Our purchase of this car presented a great challenge to Tom, the car was purchased for Susan Miller as a surprise gift from her bother and three sisters. We explained to Tom that we had to get her to test drive a car and learn her preferences without her learning about the gift. So over a period of of several months, Tom worked with our lead, Susie's sister Wendy Joesph, who was in Oklahoma City, to select and purchase the car of her dreams. Tom's challenge was to make this happen under a tight schedule and help us make the delivery of the car a special surprise. He started the process with a great introduction and test drive experience which helped comfirm that this was the car of her dreams. Tom went far out of his way to help the family to make this gift not only a special occasion but a complete sucess. The car was delivered to Susie while she was having dinner with her sister Wendy and family sitting outside at the Sun Dog Restaurant in Atlantic Beach, FL. Susie was sitting opposite of the street parking for the restaurant when a parking spot opened up and a brand new, beartiful Mini pulled into the open spot. Tom, stepped out of the car and placed a giant red ribbon on the hood. Susie recognized Tom and called out to him, "Tom your are giving a mini as a present to someone, how neat." Tom acted surprised to see her and came over to the restaurant patio as if to say hello. After a couple minutes of conversation, he asked, "by the way, who gets these keys?" Susie's sister said, "Tom why don't you give them to Susie". Great laughter and tears followed. It was a unique family experience and could not of turned out better. Tom was responsible for our family having an unforgetable event.Following the delivery, Tom's help in explaining the operation this beautiful and complex machine was right on target. Our sincere thanks to Tom Caioia and Tom Bush Mini for a wonderful experience. Tom Caioia clearly is a true professional, one who cares about his customers. Thank you with great appreacation , John Myers, Nancy Kapplemann, Penny Myers, Wendy Myers, and, most of all, Susie Miller

My old mini was towed in for service with a warn out...

My old mini was towed in for service with a warn out transmission, it was going to cost a new car to fix the transmission and everything else that was wrong with my poor mini.I have great service and understanding from Tom Bush Mini. Now I have a brand new 2012 mini that I am loving!

I attempted to purchase a vehicle from Tom Bush and had...

I attempted to purchase a vehicle from Tom Bush and had negotiated a price. Mr. George Smith was aware I was on the way with money in hand but sold the vehicle minutes before I got to Tom Bush. It seems that one's word means nothing and a bit more commission means everything! Tom Bush has a great reputation but at the end of the day they were unethical and untrustworthy. I don't recommend them and would run the other way!

They did a great job in getting the car to me on time as...

They did a great job in getting the car to me on time as promised. The sales rep kept me updated of all steps in manufacturing and delivery.

I am an out of town customer who has been unsuccessful in...

I am an out of town customer who has been unsuccessful in negotiating a successful purchase at my local BMW dealership., I was in Jacksonville recently visiting my children and stopped by Tom Bush BMW to see what they might have available for purchase. We were met promptly by Venci Danailov and he was extremely helpful. There were no 128i convertibles in stock but he went to the locator and found several vehicles that met our specifications. I did not have my trade vehicle with me but I described it as a personal specialty vehicle with very low mileage and in excellent condition. He asked that I send a description along with the VIN numbers and he would take it to the sales manager. On Monday I received a reply from Venci and the trade offer was reasonable, site unseen. We corresponded several times by email and telephone to find the vehicle that my wife was really interested in and we were able to accomplish the sale. The delivery was accomplished as soon as the vehicle arrived at the dealership and the delivery was done in a professional and helpful manner. My wife loves her new car. We wish Tom Bush BMW was located in our town. We visit Jacksonville frequently and we are comfortable that we can get the services we need during our visits. We highly recommend Tom Bush BMW and Venci Danailov and will certainly consider them for our future automotive needs.

Extremely wonderful experience. Purchased a new Mini and...

Extremely wonderful experience. Purchased a new Mini and had some optional equipment added by the service department. Our sales agent, Mark Maurais, was great to work with. We will definitely be purchasing from this dealer again!

I found my first internet contact to be very...

I found my first internet contact to be very professional. From there on, the contacts and agreements to purchase my MINI Convertible were very pleasant and professional. I was greeted in the showroom as an old friend, even though the only contact that I had had up to that point in time was either via e-mail or by telephone.My hats off to the Bush MINI organization (from the general manager who came to personally greet my wife and I, to the office manager, and the sales agent). They all made our experience very worth while.Dr. Aristotle G. Haretos

My experience at Tom Bush was wonderful! Don Newell was...

My experience at Tom Bush was wonderful! Don Newell was extremely helpful with everything and I would recommend him to anyone looking to purchase a BMW. I purchased my first BMW, and it will definitely not be my last because of how genuinely nice everyone was.

My experience at Tom Bush from beginning to end has been...

My experience at Tom Bush from beginning to end has been completely enjoyable. All of the sales staff are courteous and genuinely care about my satisfaction. I purchase new cars every 3 years and I have to admit that this was my most pleasant transaction ever. I look forward to many more years of great service from the Tom Bush team. And by the way, my 650 convertible rocks!

From the beginning there was no pressure from the sales...

From the beginning there was no pressure from the sales staff. Tom Caloia was great. He was very patient with us during the sale process and allowed us to drive the car and discuss it as we needed. Todd Thompson was great. He was very patient with us by allowing us to drive multiple cars before we decided on the JCW. We could not be more satisfied. Tom went the extra mile to get our windows tinted and perma plate put on the car ahead of schedule. We are looking forward to driving the JCW. Thanks.Neil and Blenda Hughes

I'm very happy with every thing, The sales person Tom...

I'm very happy with every thing, The sales person Tom Caloia has knowledge and pasion about his job, you could feel it, I was treated with respect and courtesy,I recommended 100% The dealership Tom Bush Mini in Jacksonville Florida.

I went over to Jacksonville to buy a mini. I live in...

I went over to Jacksonville to buy a mini. I live in Tallahassee. I had spoken with Todd a few times on the phone. I really liked his laid back attitude. He answered all my questions and was very informative. However he did not overwhelm me with car salesman pressure. He gave me information I needed and then let me make my own decisions. He didn't try to "talk" me into anything, and I really liked that. I was leaning towards the used mini, but as soon as i drove the S cooper, I wanted that one. Todd was great. He evenoffered to give me his lunch because I was starving!!! Would definately send friends to Todd. Actually, everyone I met at Tom Bush mini was great. It was a great car buying experience!

This is the second vehicle I have purchased from the...

This is the second vehicle I have purchased from the dealership - This experience was outstanding - Venci is very professional and and really knows the BMW cars and products. I would recommend the dealership and Venci to handle any future car purchases. Deb Nelson

We met Tom at the car show and my husband got a card from...

We met Tom at the car show and my husband got a card from him. My husband was impressed with the Mini Cooper and the answers Tom gave. A couple of weeks later we decided to trade in both our cars. Tom showed my husband almost every car on the lot before he made up his mind, for his car and mine. The process of filling out the paperwork was quick and easy, Rob and George got us the monthly payment that we wanted.Thank you,Karen Giroux

Just got done cleaning my 'Beamer' :). So, I leased my...

Just got done cleaning my 'Beamer' :). So, I leased my first BMW a few days ago from this dealership and am more than happy with it. They gave me a great deal on 335i coupe. Georgian Sellers was my sales advisor and answered a ton of questions that i had as an engineer. I test drove different versions atlest 5 times on higway over the period of 4 hours and the fact that each time i had a question, it was answered with a smile, speaks volumes about this dealership. Credit checks, loan approval, car selection and overall advice was all done smoothly and nicely without any hassle. Moreover, i parked my old car in their lot and drove in my new BMW out of the dealership. When i negotiated the price, the sales advisor, the manager Sheila and their boss John all got together and crunched the numbers and came up with a final deal which was sweet and i had to take it.Thank you all!!

We have been customers with Tom Bush for over 10 years...

We have been customers with Tom Bush for over 10 years having leased or purchased 1 VW Beetle, a Mazda MX5, a BMW 330 convertible and now a BMW 335 hardtop convertible. The princing was always hassel free. Service was done correctly and on time and I am sure we will return when our Mazda's lease expires this November.After the purchase our salesperson contacted us to insure we didn't have any questions and advised us to contact him prior to our first scheduled service so that he can introduce us to our service manager.That kind of service is top notch.

I have been a mercedes owner since 1978 and after the...

I have been a mercedes owner since 1978 and after the initial drive of this absolutely fabulous BMW 750LI on Friday 2/24/2012 and have now purchases one, I will never go back to Mercedes. From the minute I met Chuck Hollis, his expertise shined with his knowledge that he imparted to me about this " Ultimate driving machine "-- The next day, my wife and I drove 275 miles to south Florida and even though I was impressed when I first drove this incredible automobile, I was even more impressed with its performance on a super highway. The blind side option, the incredible power, the sound system and the engineering is awesome. Looking out the front window and seeing your speed so you don't have to look down and take your eyes off the road is a great feature. The comfort of the air conditioning system is wonderful, you don't even hear it as it gives you a feeling of being in a silent room.The interior is solid like a rock - The seats are extremely confortable and you just don't want to get out of this great automobile. We had some guests in the back seat and they were extremely impressed with the leg room and space in the back.As I keep driving , I am finding that BMW has truly brought a magnificent automobile to the apex of the pack-There is no equal.In the future,I look forward having my wife in one of fabulous automobiles.

Mark did a great job....he had other customer...

Mark did a great job....he had other customer appointments, but managed to work effectively to answer all our questions and seal the deal. I'm giving out his business cards to anyone that is interested.

Mark was very knowledgeable and informative about the...

Mark was very knowledgeable and informative about the vehicle. I felt like he really cared about making sure that I understood all of the functions of the vehicle and how they worked. I did not feel pressured at all, throughout the entire process, by anyone at that dealership. From start to finish it was a very pleasant process.

Very pleasant experience. Marco was very knowledgable...

Very pleasant experience. Marco was very knowledgable about the products. Moreover, he was easy to work with. He focused on trying to address all of my questions/concerns and did not stop until I was completely satisfied. Marco conducted himself in a very classy manner at all times, reflecting well on the Tom Bush experience!

Although I am certainly neither intimidated nor...

Although I am certainly neither intimidated nor apprehensive when purchasing a new car, as some unfortunate consumers may be, the recent purchase of a Tom Bush BMW was far easier than my wildest expectations could have been and completely free of any solicitude. The aforementioned was made entirely possible by the grace, affability, expertise and outright friendliness of Chuck Hollis who was the most accommodating salesperson I have ever had the pleasure to work with. No haggling, no bickering, no bait and switch tactics, nothing but straight talk filled with informative insight into both the product and associated service after the sale. Great job and will recommend to anyone this business and affiliated staff.

Nothing else to say ! All was great ! Car was delivered...

Nothing else to say ! All was great ! Car was delivered on schedule and Walt was always attentive & responsive. I intend to use this dealership and Walt in the future.

Great help, friendly sales, great to purchase a car from...

Great help, friendly sales, great to purchase a car from this dealership.this dealership works very efficient, which gives sanctification to their customers like me.

My buying experience was great!!! At Tom Bush BMW...

My buying experience was great!!! At Tom Bush BMW Marcelo Sackel you did an awesome job to get me the financing that met my financial needs. A hassle free and friendly environment; I would recommend every and all my friends and family to you Marcelo Thanks a millionMerna A.

Barbara was extremely helpful, courteous, and...

Barbara was extremely helpful, courteous, and professional throughout the entire process. She was very knowledgeable about BMW products and the various features on the 5 series. Barbara was patient while I determined my desired features and she worked diligently to locate a vehicle that met my needs. It was a pleasure working with Barbara. She made my car buying experience very pleasant and I credit her professionalism as a major factor in my decision to purchase a vehicle from Tom Bush.

This is the fourth BMW that I have bought from Tom Bush....

This is the fourth BMW that I have bought from Tom Bush. Although I live in Orlando, I keep coming back to Jacksonville for one reason.....Chuck Hollis. he has always gone out of his way to ensure that I have the best customer experience possible, has always dealt with me fairly, always responds in a timely way, and shows genuine interest in me and my family. In short, I trust him.

mr. hollis is courteous, very friendly and someone you...

mr. hollis is courteous, very friendly and someone you would recommend if another likes what you are driving and wishes to know where and who to see to get a car that delivers pride in ownership as does BMW'S 740LI.

The purchasing process for my X3 28I was a positive...

The purchasing process for my X3 28I was a positive experience. My only issue was carrier delays which put Chuck Hollis in an awkward position attempting to anticipate delivery dates. He did his best to keep me informed with the cars status. Sheila handled the financial process in a professional manner. Both Chuck and Sheila are excellent representatives of Tom Bush BMW.Kevin P.Dennedy

This was the most pleasant hassle-free experience I have...

This was the most pleasant hassle-free experience I have ever had buying a new car. Venci was professional, knowlegable, competent and very accomodating throughout the entire process. I will definetly recommend Venci to any friends interested in a BMW.

I recently had the displeasure of visiting this...

I recently had the displeasure of visiting this dealership. I have owned several (about 6) New BMWs. and i visited this dealership after a moving truck backed into my BMW. It needed about 2300 or so dollars worth of front end work. While my Car was in the shop i had them replace a door actuator as well. I took the door panel off,and tried to do it my self but realized it was a pretty duanting process. So....i left it to what i thought were the pros. Upon picking up my car which was only supposed to be there a week, 2 weeks later i noticed the door panel and wood trim was severly damaged, and The fender was dented (in 2 places). After asking the MGR about this, i was told they were not responsible for it. I then called the GM "Tellie A." He would not return my calls, so i stopped by and he refused to see me. I still have not heard from the dealership to this day. After reading several reviews (Google, yp.com,yelp, and others) and talking to several BMW owners i realized that this was a common practice at this dealership. Please read the reviews your self. The owner points the blame at everyone else,( read his rebutles on google) and the MGT is the worst ive ever seen! PLEASE dont take your vehicle here , or buy from these guys! READ THE REVIEWS!! SHAME ON YOU JOHN BUSH for operating in such a half hazard manner! I will spread the word to every consumer i can about the HORRIBLE EXPERIENCE!

A few months ago I began a search to replace my 2006 BMW...

A few months ago I began a search to replace my 2006 BMW convertible with a newer model. I visited several different dealerships and arrived at Tom Bush in October. Chuck Hollis showed me what was available in inventory and also searched several hundred miles away in an effort to find the exact car I wanted. Rather than try to sell me a model that was not quite what I was looking for, he suggested I build my specific car from scratch. Unsure, I went home to think it over. The best part of my experience with Chuck Hollis and the Tom Bush Team was that I was not hounded by phone calls while I was considering my options. Chuck did not push me to buy one of the cars in inventory or to order a custom car. He simply was there to answer all my questions as I made my decision, then walked me through all of the model options as I created my new car. Less than 60 days later I got an enthusiastic phone message from Chuck that my car was delivered! It took a few hours to make it through the process of picking up my new BMW, but it didn't seem long. I experienced the kindness and professionalism of several departments at Tom Bush, all committed to making my purchase go very smoothly. Chuck made sure I was knowledgeable and comfortable with all the new aspects of my car before I left and called me a couple days later to see if I had any new questions. I sincerely feel that Chuck and the whole Tom Bush Team will continue to be available for me in the years to come.

Tom Bush is the greatest car dealership ever! The...

Tom Bush is the greatest car dealership ever! The service is great and the salesmen are knowledgeable, trusting, terrific, and always provide top-notch customer service! I have been buying amazing BMWs from them for 16 years and would NEVER go anywhere else in the U.S. to purchase my always-wonderful BMW. Go see Walt Pickens for a used car and Dan in new car sales -- awesome salesmen!

Tom is the best. He is so helpful, responsive and very...

Tom is the best. He is so helpful, responsive and very knowledgable in all aspects of the mini. We are a two Mini family because of him.!

We had an excellent experience at Tom Bush BMW, our...

We had an excellent experience at Tom Bush BMW, our salesperson Giorgina, who is new to the dealership was extremely knowledgable and helpful. We loved the fact that she was not pushy just genuinely there to help and offer advise. We would definitely do business there again and have already referred her personally to our family who is also in the market for a bmw.

This is our 6th BMW from this dealership. Chuck Hollis...

This is our 6th BMW from this dealership. Chuck Hollis has been very courteous, professional, friendly. We have always enjoyed buying at Tom Bush in jacksonville and will continue to do so.

This is my 4th car purchased new from Tom Bush Dealership...

This is my 4th car purchased new from Tom Bush Dealership because I do not want to leave the Dealership....also am enjoying the experience of Mini's and now BMW products....I am currently enjoying the New 650i CV and look forward to my next one!

I had a great experience. Marco, my sales rep and...

I had a great experience. Marco, my sales rep and Sheila, the finance manager, were great. Both were well informed and neither was pushy. It was a pleasure to work with them.

Our Sales person was very friendly, has terrific product...

Our Sales person was very friendly, has terrific product knowledge, and tried to exceed our expectations with his service. The F&I department handled my paper work without any "glitches" and made the process very easy. The Only negative to the purchase experience was a mechanical issue with this particular new 535I. At time of actual delivery there was a whining noise from the engine compartment. My sales person immediately returned the car to the dealer shop where in a crankshaft seal repair was made. The auto was promptly returned to my home by the sales representative. Tom Robbins317-441-2320

I have to say the absolute best experience of buying an...

I have to say the absolute best experience of buying an automobile in my life.The most highly experienced and professional staff I have ever had the pleasure of dealing with, Jim Campbell and Don Newell were excellent and certainly delivered an experience of a lifetime.I recommend Tom Bush BMW,Volkswagen,MINI to any and all perspective future client's they will WOW you completely !!

Great Experience- I Highly recommend this dealership. I...

Great Experience- I Highly recommend this dealership. I found them to be very responsive and straight to the point regarding all issues. They did what they said they would.

I have had a good experience working with Marco Granado....

I have had a good experience working with Marco Granado. He was thorough, low pressure and his follow up was excellent. He was patient and very thorough in his covering all the electronics of the 328i. All in all, it was a very pleasant experience and I wouldn't hesitate to refer him to my friends. This is my second BMW and I love it.Bruce S. Beresford

I made several visits to the dealership and considered...

I made several visits to the dealership and considered trading but was unable to decide on what vehicle I wanted. Mr. Hollis was very patient and helpful each visit. He sensed what I was looking for and pointed out a 2012 X5. I am here to say that he nailed it!

this is the 4th mini we've purchased , the third from...

this is the 4th mini we've purchased , the third from this dealership and the service was as outstanding this time as its been each time before.

WE ARE VERY HAPPY WITH MARC FOR FINDING US THE MINI WE...

WE ARE VERY HAPPY WITH MARC FOR FINDING US THE MINI WE WILL PICK UP NEXT WEEK!HE'S BEEN VERY EASY TO DEAL WITH IT!THANKS

it was a pleasant and easy experience to lease this...

it was a pleasant and easy experience to lease this vehicle. mr granado was very professional and knowledgeable and easy to work with. i would recommend mr granado sincerely jabe hersh

It was such a plesure meeting with Chuck Hollis. I was...

It was such a plesure meeting with Chuck Hollis. I was very impressed with his friendliness and I really appreciated the time and effort he took with me.Chuck went above and beyond to insure that I had complete knowledge of the workings of the car.The exemplary service I received from Chuck cannot be overstated.Sincerely,Tina Schwartz

This is the 2nd vehicle I have purchased from Marcelo his...

This is the 2nd vehicle I have purchased from Marcelo his is the most professional sales person I have ever done business with I will send all my friends and family to him

I recently purchased my fourth car from Tom Bush BMW, and...

I recently purchased my fourth car from Tom Bush BMW, and they're very easy to work with. Chuck Hollis has sold me all 4 cars and he really makes the sometimes challenging process of car buying relatively painless. The service department is good to work with and Luis in parts is extremely helpful. I would (and have) recommended Tom Bush to my friends, family and co-workers.

Having puchased many, many new vehicles over the years,...

Having puchased many, many new vehicles over the years, this would rank among the better experiences. The salesperson with whom we worked was knowledgeable, professional and personable, as was the person in their business office. Clearly the dealership is well organized and does a good job of training. Again, a very pleasant experience.

May have been the best and easiest new car purchase I...

May have been the best and easiest new car purchase I have ever made. I worked with Chuck Hollis and the entire process was easy and quick. I will definitely come back for future business!!!!!

WE were very pleased with this dealership. Don Newell was...

WE were very pleased with this dealership. Don Newell was very efficent, friendly and professional. Don answered all of our questions and was able to get us the car we wanted, in a timely fashion.

This was my second lease with Vinci. As usual he handled...

This was my second lease with Vinci. As usual he handled the transaction with a great deal of class. He doesn't try to force you into a car. He gives you all the options and let's you choose for yourself. I highly recommend Vinci to anyone looking for a BMW in Jacksonville Florida.

Came in on a Friday evening after work with the hopes of...

Came in on a Friday evening after work with the hopes of taking away a little more info regarding my research, and left with a new car. Chuck was very knowledgable about the model i was looking at and very freindly. He worked with me on a fair value for my trade-in as well as a fair price on a new 550. Before we knew it, we had a deal. I am a very satisfied customer and love the new 550!

I went to Tom Bush Mini to look at the Clubman and the...

I went to Tom Bush Mini to look at the Clubman and the Countryman. Tom Caloia spent time listening to what I wanted from my car and he explained the advantages of each model. We went on a test drive and Tom went over the different option packages available in the Clubman's they had on the lot. Tom was a great pleasure to work with! I recommend him to all who want a Great Car Buying Experience!

Wonderfull Buying Experience!Chuck Hollis did a great job...

Wonderfull Buying Experience!Chuck Hollis did a great job locating the perfect car for me!Received a good pricing and reasonable financing from this dealership!

Third vehicle purchased from Tom Bush. Treatment as...

Third vehicle purchased from Tom Bush. Treatment as buyers and extrodinary service when needed caused us to come back for more of the same. Special cudos to Danny AssiBill Stewart, and Robert Lawson. They are the reason for our loyalty to Tom Bush Jacksonville. George Smith's donuts didn't hurt. Thanks to George.Chip and Kay WardJekyll Island GA, 31527

The entire experiece was perfect from the initial...

The entire experiece was perfect from the initial conversation with Tom, working with Rob to obtain financing to the final closing with George. I have encountered a financial nightmare that has been most embarrassing. Everyone envolved was most understanding and not once was any judgement cast. Everyone's patience and hard work was much appreciated. For these reasons, I pledge my loyal support to the Tom Bush team. My only complaint is that I feel that the BMW/Cooper organization is short sighted in having customers pay extra for car mats when they go to such lenghts to offer such a safe, economical, and well made vehicle. I have been buying cars for 43 years. These guys are the best, but I've never paid extra for floor mats until now. Notwithstanding that, the fellow who sold me the mats in the parts department was equally helpful and knowledgable about his products.

I went to this dealership with my daughter, just to look...

I went to this dealership with my daughter, just to look and see. Boy did I get my eyes, ears, touch, physic worth! EVERYONE IN THAT DEALERSHIP WAS WONDERFUL! and I'm not kidding. The manager greeted me with a smile in the parking lot because they were short handed. He handled every question, concern, etc I asked until a salesman was available for a drive, that was Mark Maurais.From then on, I was in love (not with Mark, but with the beauty of the Mini Cooper). Mark is the kind of salesperson anyone would love to run into when buying a car; not aggressive, not running a con job, nor impatient. He loves his job and is invested in making sure you understand and appreciate their product.The time he took to make sure that he answered all of my questions, teach me the wonderful gadgets that this little beauty has to offer, and showing me how strong and sturdy it was on the road, was such a wonderful experience.The next day he called to make sure that everything was okay with the car and if he could be of assistance. I love this place! I WILL BE BACK!

I've bought seven vehicles from Tom Bush over the years,...

I've bought seven vehicles from Tom Bush over the years, and have never been disappointed. They are professional, courteous, and make every effort to provide a smooth experience. I highly recommend Tom Bush in Jacksonville.

after talking to some cheesy guys in the south florida...

after talking to some cheesy guys in the south florida dealerships, i wound up buying my BMW feom chuck hollis in northern florida. he delivered a car that many dealers were charging a premium over msrp for due to its limited nature, at the msrp and with a very efficient paperwork process. if youre in miami area, i highly recommed giving a call and making the short drive up. i'm in new york and even made the trip.

My expereince with Tom Bush MINI was exceptional. Let me...

My expereince with Tom Bush MINI was exceptional. Let me start by saying that I wasn't just buying a car...I was custom ordering and creating a one of a kind special edition MINI from 500 miles away and really needed someone to take the time and walk through each step with me. Tom Caloia did a great job taking us through each sand every step, double checking all of the details and special requests...and he didn't stop once the order was sent. He provided me with regular updates about the car throughout the process, letting me know when production started, when it reached the docks, when it reached the US port, and most imprortantly - when I could finally pick up my new custom MINI. Finally, when we went in to pick up the new car, Tom was patient and well informed as we asked 1000 questions about financing, warranties, etc...We can't thank him enough for all the time he spent making sure that our expectations were exceeded throughout the process...

Excellent service. The sales representative really got a...

Excellent service. The sales representative really got a good feel for the type of car I was looking for and guided me the best selection. There was a no hassle attitude at the time of signing with no extra costs. Everything was so easy. The follow oncuatomer service has been great as well. Any questions have been answered promplty and accurately. I would go back any day.

thorough walkthrough, friendly attitude, straightforward...

thorough walkthrough, friendly attitude, straightforward manner; came in with a particular model in mind, I was taken through the available stock, options were given, we ended up with a MINI Countryman in exactly the configuration I'd been looking for.

Marco and the entire team at Tom Bush BMW on Atlantic...

Marco and the entire team at Tom Bush BMW on Atlantic were most helpful throughout the purchase of our new BMW. We special ordered the car, and from that initial transaction through delivery they were informative and knowledgeable, and wanted to make sure the transaction was smooth and uneventful. I have dealt with Tom Bush BMW for more than 10 years, and have recommended them to family and friends - several of whom have purchased vehicles from them with the same outstanding results. The entire team, from the General Manager and Sales Manager, through the salesmen, to the parts department are great to deal with. A big Thanks to all the gang at Tom Bush BMW.

I enjoyed shopping and buying from Marcelo at Tom Bush...

I enjoyed shopping and buying from Marcelo at Tom Bush BMW. He was friendly, knowledgeable and very willing to make sure we purchased the car we needed and would enjoy!

Trading in my 2010 328i for a 2011 528i was very easy and...

Trading in my 2010 328i for a 2011 528i was very easy and the price was excellent especially for the options that were included in the package. The car also arrived very quickly. No pressure.

My wife and I leased a 2007 328i and purchased a 2009 X3...

My wife and I leased a 2007 328i and purchased a 2009 X3 from Tom Bush BMW in Jacksonville, FL. Don Newell was our salesman in both cases. He is without a doubt the best car salesman we have ever dealt with. His "look around and let me know if you need help" approach was a pleasant change from the pushy, hovering, look over your shoulder, salesman we have dealt with in the past. We will be in the market for a 1 Series convertible in the not too distant future and if he's still there Don Newell will be our salesman.

I don't live in the jacksonville area, but still chose to...

I don't live in the jacksonville area, but still chose to buy my new BMW from this dealer due to price, service and response.

We just bought a pretty fully loaded X5 from Venci. ...

We just bought a pretty fully loaded X5 from Venci.Venci has a terrific style as he does not try to sell you in a traditional sense (which does not work for someone like us) but instead he does an extraordinary job of politely, intelligently and efficiently sensing the potential buyer's needs, tuning in to those needs by communicating the products very effectively and then doing great customer contact.you've got an exceptionally accomplished employee in Venci.

Mark spent a lot of time showing me the mini and the...

Mark spent a lot of time showing me the mini and the countryman. He explained all of the options and helped guide me through to figuring out which one was right for me. He's was very friendly, courteous,and patient with me, so when I was ready to buy I felt good about the whole experience. Mark is definately an asset at Tom Bush Mini, and when I get ready to buy another car I'll be looking for him.

I went in to just test drive a BMW as I had a price from...

I went in to just test drive a BMW as I had a price from another dealer I thought couldn't be beat. Boy was I wrong! Marcelo gave me a price that was the lowest and also arranged financing that matched my credit unions best rate. It was a very good experience and I would recommend him to my family & friends.

This is my third BMW (6 for the family) since 2005. ...

This is my third BMW (6 for the family) since 2005. Marco was recommended after my original SA moved on. Marco was extremely knowledgeable, very friendly and patient as I drove and examined nearly every vehicle on the lot looking for "the one". Once I found the the car I wanted, Marco went to work and got me a fantastic deal. The day of delivery was excellent and quick and Marco took extra time explaining and setting up the multitude of features in my new car. The level of service received and attention to detail provided by Marco was outstanding. I highly recommend Marco Granado and Tom Bush to anyone looking for a new BMW.

Ask for Venci at Tom Bush BMW. We have purchased two...

Ask for Venci at Tom Bush BMW. We have purchased two cars from Venci in the past three years and he is a true professional in every aspect of automobile sales. He has great follow-up, always does what he says he will do and has a great customer service approach. There is not a lot of flebibility in BMW pricing but he is very knowledgeable about the purchase/lease options, rebate program; and sincerely does his best to get the best price/financing plan possible.

I have been a customer of Tom Bush BMW for several years....

I have been a customer of Tom Bush BMW for several years. I have experienced the best in service during that time. When I decided to trade for a new vehicle it was clear to me that Tom Bush BMW was the place I would make my purchase. I was fortunate to immediately upon entering the new car showroom to meet Venci Danailov. Venci immediately engaged me and made feel that I was an important customer. He worked with me to find the right vehicle and helped me determine that a lease was the best way to go. He delivered on time the vehicle of my choice and on time. I can't say enough good things about Venci and the Tom Bush dealership. He introduced me to the Sales Manager who showed interest in my decision to lease a new BMW. It is not often that you receive that kind of attention at a busy dealership. I could not be happier with my decision and purchase.

Ms Barbara Beasley has been an excellent and professional...

Ms Barbara Beasley has been an excellent and professional individual during the whole transaction of buying a new car and trading in an older car. She was very personable and extremely helpful answering questions and returning my calls appropriately and on time. My experience thus far at Tom Bush car dealership has been very satisfying. I hope that this continues in the future regarding the car maintenance and needs.

Chuck was great, friendly, informative and patient! ...

Chuck was great, friendly, informative and patient! Easiest car buying experience I've had! Website was helpful to track my purchase and Chuck gave me status updates as my car was being completed. He was very informed about vehicle and explained all procedures very accurately.

In my early twenties my Dad had a BMW and I fell in love...

In my early twenties my Dad had a BMW and I fell in love with his car. I always wanted one and finally the day came that I could actually buy my own. I went to Tom Bush BMW and was assisted by the salesman, Venci Danailov. Venci was very knowledgeable about the BMW cars and wonderful at helping me to get exactly the one I wanted to buy, a 2008 328i convertible. Venci did not try to get me to accept something different that he already had on the lot and at the time of delivery there were not any sudden changes in the car or the price. The sales manager and finance manager were also very friendly and helpful. It was the best experience I ever had purchasing a car. I had planned to keep the car forever, but this year Venci called me about a deal that sounded to good to be true. He again found me the exact car I would trade for and without any additional money down, and a lower monthly payment, I now have a 2011 328i convertible. All the same options just brand new! Amazing! Venci really goes out of his way to ensure that you are a happy BMW owner. He insures that you know how all the options work, set up my blue tooth for my cell, and helped me to get everything in the car set the way I wanted it. When I got the 08, at the time the exterior and interior protection was being put on the car they forgot to put my windshield shade screen back in the car. I didnt realize it until I got to work and oops I didnt have it. I called Venci and he brought me a brand new BMW shade screen to my office so I did not have to go out of my and I had an even better shade screen. A couple of years after I had purchased my car, my sister, who had been with me at the time, were out Christmas shopping with our Mom. She later told me that while they were out she suddenly heard someone calling her name and saying hello, it was Venci. Unbelievable that he could remember her and her name after all that time, she wasnt even the customer, and he went out of his way to say hello to her and our Mom. BMW is lucky to have him on their team. I highly recommend Tom Bush BMW and Vince Danailov to anyone shopping for a vehicle

Outstanding new car sales purchase. Chuck Hollis was...

Outstanding new car sales purchase. Chuck Hollis was friendly, courteous and helpful in meeting our needs and answering all our questions. The no haggling sales purchase was simple and relaxed while providing us with the lowest price possible. Best car purchase we have made to date. We love our new 2011 BMW 328i convertible and appreciate the service Chuck and the Tom Bush team provided us. Thanks to all.

Tom and rest of the Mini staff were absolutely terrific ...

Tom and rest of the Mini staff were absolutely terrific Everything was explained clearly and the process was easy and the lease was a good one We we are now looking at a way to parlay our leased Solara to lease another Mini This time a Countryman We have bought or leased many vehicles of various makes and models Our experiences have ranged from being ripped off being abused ( Coggins) to getting ignored to leases that we realized only later may have been too high This time was diffrentWe appreciated the time we were given the information and the personal service Hope to see the team soon regarding another Mini John and Vicki Moreno

Mark was great to deal with. He took his time with all...

Mark was great to deal with. He took his time with all things about the car. He was very positive. I would recommend him to others. We have purchased 2 cars from Mark and would return when we needed another car. Thanks so much for your time. Susan an Joe

Our salesperson was very educated about the features of...

Our salesperson was very educated about the features of the car we were looking to purchase. They gave us a very good interest rate because the car was certified. They worked with us on the price of the vehicle and the whole process went very smoothly. This was our 4th car from Tom Bush BMW.

Sales experience was very good. Salesman had excellent...

Sales experience was very good. Salesman had excellent product knowlege and spent time with my wife, including driving the vehicle, so that she thoroughly understood what was to become her car. She is a detail person, who does not respond well to a high pressure approach, and doubted whether the 528i was worth the cost relative to a v6 Honda Accord. She was tough "sell" but, with the help of the sales manager he closed the deal.On another topic, we had a service experience at this Dealership with an '09 Z4 that was less than satisfactory. Our assigned service rep was on vacation and we dealt another rep who was curt to the point of being rude. Car was scheduled for a recall and an appointment was to be made while the vehicle was in for other service. She didn't know how long the vehicle would be out of service, refused to ask someone who did and was curt and abrupt in her answers. However, when I arrived for the recall appointment our regular rep was back and he got us a free loaner car while recall work was done, which took about five hours.

STAY VERY FAR AWAY FROM THIS PLACE AT ALL COSTS!!! I...

STAY VERY FAR AWAY FROM THIS PLACE AT ALL COSTS!!! I BOUGHT A 330I BACK IN OCT OF 2007 THEY TOLD ME THAT IT HAD NOT BEEN WRECKED. I PUT DOWN 12,500 WITH A 400/MO CAR PAYMENT FOR 60 MONTHS. YOU DO THE MATH. NOW I LIVE SOMEWHERE ELSE AND THEY WILL ONLY WILL LET ME TRADE THE CAR IN FOR 5,000.00 DUE TO AN UNCLEAN TITLE B/C THE CAR HAD BEEN WRECKED AND HAD BEEN AT AUCTION. I BOUGHT THE CAR IN GOOD FAITH, B/C I HAVE HAD A BMW IN THE PAST AND TRUSTED BMW. THIS IS HORRIBLE.DO NOT BUY A CAR FROM THIS PLACE. HIGH WAY ROBBERY.

I was weary of going to this dealership because of some...

I was weary of going to this dealership because of some of the bad reviews. But they are one of the best. From the first contact by phone, to the service professionals to their courtesy transportation service I was very impressed. They made me feel welcomed, they were professional and I felt that I was given great service at a reasonable price. I will definitely go back and recommend them to everyone.

My fiance has a Mini. Service is supposed to be free for...

My fiance has a Mini. Service is supposed to be free for the first three years. The first two years she took it to her dealer in Omaha. She moved to Jax and took it to Tom Bush for the three year service. It had been 11,000 miles since the last service. They didn't change the oil! They kept the car all day and did nothing. She assumed that it was taken care of until the red light recently went on and we realized to our horror that we now have twenty thousand miles since the last oil change. I called to complain and I was told that BMW wouldn't pay for an oil change so they didn't do it. I don't care whose fault is is. There is nothing in the owners manual about oil change intervals and I refuse to believe that a manufacturer would not have you change oil at 11,000 miles.

i bought a car that i believe is a lemon from bmw, it...

i bought a car that i believe is a lemon from bmw, it broke too many times and recently here in jacksonville, florida was the monst awful experience ive ever received from bwm, before i was always made to feel taken care of but these people here in jacksonville just do whatever they want, today my car stalled and i had Brian (service manager) sit in it to see the service engine light is on and the car was shaking not driving more than 20 mph, its a 335i, then i gave the car to him and it was taken in by my b/f just two weeks before and they falsely imput wrong information about what happened because they documented that we didnt want to wait and its not true we wanted the car diagnosed and we were told that the computer was reset but today i was told that nothing has been done because we didnt want to wait, its a lie, he waited for 5 hours. they are not taking accountability and responsibility for this car. they woud not give me a loaner and i didnt feel that they cared about what i had to say. i pay $700 a month for this car and it was very expensive and it has nothing but problems, ive complained about the navigation turning on/off since i bought the car for last two years and i have records and about the char comming out and this is the second time its dying on me. please help. loss of money, i cant go to work, i lost clients, i lost time, i cried today and im paying $700 for a car that i believe is a lemon.

I went in to look at the new BMW Z4 as i have an 06 and...

I went in to look at the new BMW Z4 as i have an 06 and want to trade it in for the new one. However when i went in today the sales rep i worked with was a total asshole to me and because i wasnt prepared to buy right then he told me i was waisting his time and that i should just go somewhere else. He was very confrontational and "EXTREEMLY" rude... When i called to complain the manager couldent care less and told me he wasnt going to do anything about it. I own a local company here in Jacksonville and am a serious buyer so im not sure why i got such a bad attitude. I have never been treated so rudely in my life and the sales manager really couldent care less. I want that guy fired and i wont stop until he is fired, im calling the news on Monday and am going to get them to do a report on it. My company employs over 400 people here in Jax and i am not going to put up with being treated like the scum of the earth. Tom Bush BMW is not going to get away with this shit at all.

Love the technology at Tom Bush, they know everything...

Love the technology at Tom Bush, they know everything about my car just by the key. they are super friendly. I brought my 08 M3 in for an oil top off. When they brought my car back they said the oil cap was broken (i am assuming it wasn't broken when i came in).. They told me they would order a another one and would call me when it came in. 2 weeks later no call and after I've called twice, no return call either. Meanwhile my 85k BMW with prepaid service is leaking and burning oil like a rig in the gulf.. ARGGGG

I have been coming back to Tom Bush Regency Motors for...

I have been coming back to Tom Bush Regency Motors for the last 14 years and 6 BMW's later. That's why Quality Service and Professional, Knowledgable Sales Staff make the difference! They have taken the stress out of the car buying process. These guys get it! They understand that it comes down to how you treat people, and doing exactly what you say you are gonna do. I trust their team and they have earned a loyal repeat customer in me. Thats why Tom Bush will continue to receive my business and all of my family and friends that I continue to refer to them as well. Thank you Tom Bush!

Brougt my car at the Atlantic Blvd Dealer and have had it...

Brougt my car at the Atlantic Blvd Dealer and have had it serviced more locally at the Orange Park location. On two ocassions service concluded they could not replicate my issues (noise when braking and car not starting) even though a service person was in the car to hear the noise while I drove- 3 months later and four visits the noise finally stopped on it's own. Second time, they couldn't detect why I had problems after service and replacement of parts, until I refused to take the car back to get stuck on the road again. I had to call the Service Rep for progress reports and updates, was refused a loaner car, given a list of needed repairs that had nothng to do with my issues and was treated rudely when I finally picked up my vehicle. I am, however, thankful for a Service Manager who understands customer satisfaction, if not customer service.

I have purchased three cars from Tom Bush. My most recent...

I have purchased three cars from Tom Bush. My most recent purchase was about a month ago. The salespeople there seem to be very knowledgable about the wide variety of inventory they have. Their pre-owned cars are always very clean. I have had no problems with service (although I use my salesman to schedule appointments) and whenever I need a car because one of my cars is in service, they seem more than willing to loan me a vehicle. I definately reccomend cultivating a relationship with a salesperson, this seems to speed up the process of service and anything that needs to be done. They are very upfront about the way they do business and seem to genuinely care about there reputation in the community. I think they have been around for something like 39 years or so..this says alot to me, I hate going to buy a car and feeling like my salesperson won't be there the next time I go. My salesperson has been there going on 5 years. My sister just purchased a full-size SUV from them because of her new baby and my father is looking to purchase a certified BMW in the near future. I have every confidence that they will be handled in the same professional manner that I have been every time. Another nice thing is the way they handle people with not so good credit. My credit isn't bad but it isn't perfect either, the finance manager did everything he could to get me approved with a low interest rate and got me to the payment I wanted without me having to go broke looking for a down payment. I really feel as if they wanted to earn my business every time. In a time where everyone seems to be trying to take advantage, it is a nice change to feel like your business is genuinely appreciated!

Highly professional. Friendly. Accomendating. It was a...

Highly professional. Friendly. Accomendating. It was a wonderful experience. Very competent people from sales person,sales manager to finance manager. Tom Bush upper mangement should be very proud of the people working for them. My family and I will definitely come back to Tom Bush for our future purchases.

The attention to detail was amazing...everything they...

The attention to detail was amazing...everything they said they would do and the rates were exactly that. There was no haggling and I found them to be honest and that was refreshing. They walked me through every aspect of the finance and contract...as well as introducing me to the service team as well. GREAT JOB

I have purchased two BMW's and a MINI from Tom Bush and...

I have purchased two BMW's and a MINI from Tom Bush and every experience has been top notch! Every employee I have had contact with has exceeded my expectations of what a car dealer should do for their customers. I get preferential treatment when making appointments for service and they manage to always get me in right away. I have had to have my cars in service a few times and my car has always been washed when it was returned to me! I will continue to do business with Tom Bush with mynext car purchase!

!! DO NOT GO TO Tom Bush for Servicing your BMW if you...

!! DO NOT GO TO Tom Bush for Servicing your BMW if you want to live !!Here is my dreadful experience:I have been to Tom Bush BMW (Atlantic Blvd) about 4 times for AC repair and couple of times for scheduled maintenance. I don't think they have the knowledge or expertise to fix a problem. They are totally UNPROFESSIONAL. I have been robbed of my portable GPS system during my last visit. When I complained to the Service Manager, he didn't even offer an apology. I consider it my mistake to assume that a luxury car dealership will be professional. Here is why I thought of writing reviews now.. I ALMOST DIED due to bad workmanship of Tom Bush BMW Service dept. As usual my AC was not working.. the service manager also asked me to do the regular maintenance as it was close to Service requirement. I agreed. I am not sure what they are supposed to do.. but I assume that they are supposed to check the tires, fluids, etc as part of the service. I don't think they bothered to do it. 3 of my 4 tires were totally worn out.. I skid on the freeway and lost control of the car. I consider this to be a BIG MISTAKE on Tom Bush Service Dept. They SHOULD HAVE CHECKED THE TIRES and cautioned me about it. I don't know how Tom Bush still has the dealership with such bad service.. This is not the reason why I bought a BMW.. not what I am expecting driving a luxury car. So all you BMW owners out there.. DO NOT GO TO Tom Bush for Service.. I SURVIVED.. I thank GOD for that.. DO NOT TAKE CHANCES WITH YOUR LIFE!I am not sure what BMW USA is doing about this. I have made several request to talk to BMW USA customer service.. I haven't been lucky yet. I would request BMW USA to consider having other BMW dealership in Jacksonville, FL. If this is the type of dealerships that you have I will NOT BUY A BMW again.

The most horrible customer service experience you can...

The most horrible customer service experience you can imagine. I will never buy another car or service from this dealer. The Service Manager is audacious enough to tell a customer a lie on the face. Pathetic people running this BMW dealership. BMW USA, WHERE ARE YOU? Don't you see the number of complaints on these guys? If you don't take care of it, you will lose you business in this part of the state.

After leaving TOM BUSH BMW / Orange Park, I felt as if I...

After leaving TOM BUSH BMW / Orange Park, I felt as if I was legally ROBBED,SCREWED and told come back for more .. To top things off I had the privileged to learn of their "OFF THE RECORD PARTS RETURN POLICY!!!!!.. HERE IS HOW THE SCAM WORKS...First you buy a part, such as ICV,if you find that it doesn't work properly you trust that you can just bring it back and get another, right, WRONG.. NOT AT TOM BUSH BMW / OP... What they tell you is that you have to bring the part[s] in on your vehicle, allow for their service dept to test the part attached to your vehilce to prove whether it is so. If it is so then they pay for the service of such, but if this part is working properly as they say, then YOU must agree to the full cost service and the repair of such. Just what are odds that YOU would win, against their service dept, about 1-10000... This is just another way to "LEGALLY ROB YOU"... you could easily turn a $250 fix into a $1200 fix in three minutes flat!For those that may seem that I am a little to harse, consider the fact that TB-BMW PARTS departments will not tell you this rule BEFORE you buy the parts, NOR will they show you this undisclosed rule, in writing...Needless to say I didn't fall for this BS!!! neither should you...

My experience with Tom Bush BMW began with 3 calls to...

My experience with Tom Bush BMW began with 3 calls to their Orange Park service department to speak with a service advisor to determine if the computer message that I was receiving meant it was not safe to drive the car. After 3 messages to their department and not receiving a reply I called the Atlantic Blvd location. I spoke with a lady their who said I should just bring the car in. Upon arrival at Tom Bush I was told that I could not drop the car off ,I had not appointment. Wait you told me to bring it in. After some negotiation I was allowed to leave the car. Their attitude was essentially we are doing you a favor by allowing you to leave the car. The next day I received a phone call that the car was was ready. Ok, I picked it up same computer message. Back to Tom Bush. In the meantime another warning light has gone off. Now into 3 visits to try to resolve this problem. It still is not fixed. I received a call from BMW to complete a customer service satisfaction survey. I told them that I have had to make repeated visits to try to solve service problems. I was not happy with the service I received. So when I returned to drop the car off today again to solve the sensor problem the service rep reprimanded me saying "I shouldn't have told BMW that I was disatisified with their service that BMW takes it very seriously , never did I received an apology or we will try to do better, what can I do to make your experience with BMW better,,No I should not complain because it makes them look bad. The service manager has the same attitude. Tomorrow I will pickup my new Mercedes from Brumos who I have bought 3 cars from and their service department has always been courteous and efficient. It is really a shame because I think my BMW was an excellent car but would never purchase another one as long as Tom Bush is the only BMW dealer in town....Tom Bush Learn Customer Service !!!!

When I took my auto in for service, I had a long detailed...

When I took my auto in for service, I had a long detailed conversation with the manager of the collision department. His name is Kostas. He explained to me and my daughter, that he did the best work in florida and that my vehicle would be as good as new and warranted as long as I own this vehicle. It was a very stressful situation with the manager fighting with our insurance company, telling me that the insurance company was lying and wanted to do an inferior job on the car. He continually assured me that he was doing the best job possible and that my car would be handled. When I received the call from the insurance company that my car was ready, they informed me that there were additional charges that they could not pay and that they had problems with BMW all day trying to straighten this issue out. They wanted additional money with my deductable because they added more charges to the repair that were not approved by Progressive Insurance. I called Mr. Hudson, a manager at the dealership and he waived the charge, but the manager Kostas, told me I owed the essessive amount and I replied that I would not do business with their firm any longer and he said that's your decision and hung up on me. I arrived to pick up my car on 5/15/07 and the form the manager gave me to sign stated that I had a 90 day warranty on the car. I said I would not sign that document because I was to have a lifetime warranty on their work and he said, "well, I'll give you one year and took out some other form and handwrote one year on paint and labor. I told him that was not acceptable because he had told me upon bringing my car in that it was warranteed until I traded the car in. I called my attorney and he told me not to sign that handwritten document and go examine the vehicle and then he would handle this after. I examined the vehicle and the net which was a factory option which was in my car when I purchased it, was missing. The manager said he did not know anything about the net in the trunk. The net is a device used to hold things when traveling. I asked him if I took the car today would he replace the net. He said, I'll check into it and call you tomorrow. I asked again repeatedly, will you replace the net, and he would not answer me. I walked back into the office there and wrote on the form, that the net would be returned or replaced and asked him to initial the form. He took the form and said absolutely no. I will not initial anything. I am not guaranteeing you anything. I left the car and did not take it with me and now I am paying for a rental until the warranty issue is cleared up and the net is replaced. The net value is probably a $200.00 option with BMW. All I want is what was promised. Is Tom Bush that insecure that their work isn't up to snuff that they only give a 90 day warranty? Very strange. You would think they would want continued business when I'm ready to trade in the car.

easy to schedule appointment online and it actually...

easy to schedule appointment online and it actually worked in 30 seconds I had an appt, confrimed at 10 pm, serv advisor was freindly work completed on time

If felt a if I was not welcome in the store, all the...

If felt a if I was not welcome in the store, all the sales persons standing around made no effort to come forward and ask if I needed any assitance. I wanted to leave but had driven a 160 miles to test drive a 5 series 550i, so I waited and finally a young african male step forward and asked if I had be waited on. I said no as I looked at two sales representative talking just a few yards away who saw me come in and looked the other way. I must be made of glass because they saw right through me. By the way, I am an African American male with a yearly salary that would allow me to purchase the car I drove 160 miles to experience. Won't be going back and would like to tell BMW Internationl about this experience or the BBB in Florida.

I was the first to order the Z4 from this dealer. I...