Tom Bell Chevrolet

Great.. If you don't mind waiting and waiting and waiting...

Took my new truck with only 2300 miles in for a service recall and a couple of issues that needed to be resolved. After sitting there waiting for 9 hours they finally came and said they had found a problem but didn't know what it was and asked if I wanted to come back or leave it. Shop foreman was the only one that even tried to keep me informed all day, not once did the service advisor check. So they put me into a rental (which took another 90 min). So the next afternoon (today) I called the service advisor to inquire about my vehicle 2 hours before they close. He stated he would have to check with the shop foreman and call me right back. Never got a call back at this point so still do not know what is going on. The shop foreman seems to be the only one that actually knew what he was doing. I will drive 30 miles to another dealership and will not be going back here in the future. This was simply closer and convenient location.

Very helpful

They were very pleasant. They got me the car I wanted 2016 Trax and I love it.

Great buying experience!

All of the personnel who I came in contact with were knowledgeable, professional and friendly. Larry Stafford was especially helpful navigating the details of the sale and in thoroughly demonstrating operational features of my car at delivery. Tish Garcilazo was efficient and helpful completing the paperwork well within my special time constraints. Steve, Danny and others on the team also made me feel welcome and at home while at the dealership. Larry also gave me a tour of the facilities and I re-acquainted with Delicia L. Shoaff who I already knew from service contacts with my prior car. She has always been reliable and helpful when service needs arose, and I am happy to find her there to help with the new car. All in all it was a pleasant buying experience and I will certainly recommend Larry and the dealership to friends and family. BTW, I love my new Cruze LS!

Great Service

We had our rear bumper replaced on our 2015 Impala at your collision center following an accident. Dave was the BEST!!!! He ordered the bumper in advance so that I could continue to drive my car (which I love) and reduced the time that I had to drive a rental (which I hated). The car was complete in less than 2 days and I got my wonderful car back looking great. Dave's customer service is impeccable. He deserves a promotion!

Best time ever at a dealership!!

A long drive from Pasadena but all the employees made it very easy and there was no added or extra pressure. Thanks!!!!

Crew at Tom Bell Chevrolet in Redlands...

Love how the crew is knowledgeable, caring and right on top of things. This is one place I don't mind waiting for my service. The facility overall is neat clean and very friendly. Josh is great. Thanks!

Great services

Got a good deal and I got satisfied with my new car and recommend to my friends and my family

wonderful place to get a car

My husband had a wonderful day at Tom Bell. Our salesman Dave Hope is a wonderful man and all the sale people are very nice we would never go any where else for a car.

Very pleased

David Hope was very helpful and very knowledgeable on the 2500 series truck that I purched. It had been a week since purched and he is still assisting me with meny additional things I am adding to the truck. He also assisted me in Auguest when we purched our Chev. Equinox.

Wonderful service, from sales to maintenance!!

Every time I have been to Tom Bell of Redlands, I have been treated exceptionally well!!Happy, Happy,Happy well worth it!!

Great Service by all employees!!

Love, Love, Love my sales Guy, Stevan Wilkinsen!!!!!!!!!!!The only one we will go to!!Tom Bell Redlands Ca. 92373Love My Truck!!

Sales team

purchased 2015 Camaro with all the rebates from Pete Hernandez, internet manager. Could not have been treated better. Would buy from Pete again.

Dee is great

The reason I have come back to get my vehicle serviced at your locate is due to Dee. After having a horrible experience over 5 years ago a friend said to talk to her. She is always nice, friendly and helpful. I feel I can trust what she says and will not try and sell me things I don't need. She is the only reason I am starting to bring my car back to your shop for service.

Great service

Issues were dealt with swiftly and correctly. Pictures provided gave the Service Manager a chance to school his employees on proper procedure. Service writer is the GAL!!!

Car service

Very friendly, informative as to what was to be done and accurate on how long it would take. Did not have to wait long at all. I was very pleased and the work was done well.

Great and friendly service

I had to take my truck in for service. Dee was very helpful and knowledgeable about my problem. She was able to get my truck in and out in a timely manner.

Chev. Cruze

Problem was cover by warranty. This is the third time. Not a good car. I will not buy another Cruze.

Great service Tom Bell excellence

Terrific staffing on site they are very knowledgeable and know what they are doing very helpful,and polite.Tom Bell staff is Excellent...

Amazing service, friendly staff, best experience

Tish and James were amazing!! I had the best experience ever and I've purchased about 5 new vehicles from different dealers, in my lifetime. By far, Tom Bell Chevy exceeded my expectations. Tish provided me with the best customer service and James made me feel at home. I'm extremely satisfied with my truck and my experience. I will definitely recommend everyone I know to Tish and James! Thank you.

Clean dealership,professional employees.

My service advisor is Juliana, she is the greatest well knowledgeable in the product. She had my 2014 Equinox serviced and my 2004 Silverado as well. excellent job and I was offered a ride home which I excepted,she called and my vehicles were done. I can not say enough about the dealer and most important Juliana.

great service and clean

always treated right/outstanding sales/you never can go wrong when you have jonathan .pease as a financial manager/always to the point and best deal possible/gap insurance and finance/outstanding person to do business with.

Great service

Josh did a great job of notifying me of what needed to be done and pinpointed the problem quickly. He also made me feel like a valued guest which I appreciate.

clean facility

Personel were polite and responsive. Only downside was waiting almost two hours. Coffee and TV were fine. took time to check out new models.

Great people and very professional

Tom Bell Chevrolet800 Alabama Red-lands CA 92373 Attn: CEO of Chevrolet dealership owner Dear sir.It is with great pleasure that I write this letter to give my thanks for the wonderful service that I had have received 19 November 2015 from your following employees (SP) Josh Retry, (SP) Devin Giles (SP) Dee Shoaff (SP) Marcella Shaugmassey (SP) Ry-son Dorety who are your employees at the Tom Bell Chevrolet Dealership in Red-lands CA. When I entered the dealership at Tom Bell they all gave a very pleasant greeting with a smile, they offer to assist me with my 2007 Ave o. They were very knowledgeable of the areas of their Profession they were not hesitate to ask me for assistants if the request is something they have not encountered before.If you were hiring them for the first time, I would not hesitate to recommend them for the job. they were all competent, a fast learner and they are all professional on the job.Please place a copy of this letter in the individuals personnel file.Sincerely,Francisco A. Tajalle Jr.POC: 6056 Bagley Ave. Apt # DTwentynine, Palms CA. 92277

Tom bell -the best in Ca

Best Chevy dealer !! Will continue to buy only from Tom Bell!! Larry is the bomb.com!! Larry went to the moon and back to get what we were looking for!! Thanks Tom Bell!!

Great service

Set up an appointment a few days in advance and was surprised they were able to fit me in so quickly.

Very good service and clean facilities.

We have known Tom Bell for many, many years and always better than our previous visits. Keep up the good work and we will be back for all our needs in the future!

customer service

my service rep,Juliana advised me it would several hours to repair my truck and offered a ride home. I accepted and sure enough she called and advised my truck was done. she is the best.

The best Chevy dealer !!!

I had the best experience ever!! Love Chevys and will go no where else but Tom Bell!! Larry is the Man !!! He went above and beyond!!! Thanks to Larry I'm driving what I have always wanted!! Thank you Tom Bell !! Thank You Larry!!!

Excellent service

I always receive excellent service when I visit the service department for scheduled maintenance. The wait times are very reasonable. Thank you for doing an excellent job in a fair amount of time.Raymond was my service advisor and he was very courteous and friendly.

Wonderful Service

Had a wonderful experience only if we had gone to Tom Bell when we got our last vehicle. My wife and I will highly recommend Tom Bell to other family and friends. Thank You Tom Bell

Great service

Although I assumed the worst it turned out that the repair was minor. Tom Bell fixed it anyway at now charge, and also returned my car home to me.

great service

The service was outstanding, the service rep was friendly ,explained what service was going to be done, showed to the waiting room and provided me with coffee and water.

Great Service & Costumer Care !

Stress free and reliable ! I am a new buyer & could have been easily overwhelmed but Daniel was very efficient and worked diligently to get me the best deal possible!

Great service

I love dealing with Josh ! He is always friendly and helpful and fast. My TomBell is always clean and stocked with water and coffee and the waiting area is very comfy.

Great service.

Dave was very helpful in finding me the Cruze that I wanted. I have always been very happy with the service from Josh and the team in the service dept.

Great service, no wasted time.

The personnel were all attentive and the 60,000 mile check up and oil change was performed in a faster period of time than I had expected to wait.

Great Service

I went in to look at options and Braeden did an excellent job at selling me on the value of our new vehicle. He is very knowledgeable and friendly. The staff made sure my wife and I were completely satisfied. Thank you Braeden, John and Derek for going above and beyond by giving us the service we needed.

Great Service

great customer service and found exactly what I needed with a speedy sales process with respect to the value of my time.

Erica in service dept.

Erica was fast and friendly. She was very efficient in aniticpating my needs. She was a step ahead in everything. She didn't let me wait for hours in the waiting room, letting me know I'd be waiting for a while that day. She recommended and offered I take the shuttle and even set me up with a rental car without even asking me when my car had to stay a couple of days to be fixed. I have been servicing my car here since I bought it at Tom Bell in 2011 and have never recieved better service. I was really surprised and thankful that someone finally provided some customer service. It made me feel a little better about the piece of crap car I unfortunately purchased.

Service Team Raises the Bar!!!

Great team!!Made me feel that my opinion was valuable. It's easy to give high praise when things are going great but when I had expierenced a small problem on my vechicle, the service and sales team took control of the issue and resolved it. Now that's great service.Thanks Team!!!

your service is appreciated

from the purchase to the maintenance: your folks have been very courteous, helpful and a pleasure to do business with!!Thank YouBob Will

Chevy Cruze catastrphe

The dealers were great people. Only thing I didn't like was that they try to insult me and overcharging me for a car that they called me and asked me to come look at it when they were supposed be doing me a favor. And then they brought the car to our house at night time and it had scratches all over it so I took it back the next day and they kind of just blew it off. It's a brand-new car they shouldn't have scratches.

Great job Dee!!!

Dee is an amazing employee! Give her a raise! I only bring my cars to you when Dee is working. Thank you for employing her.

The best !!!!!!!!!!!

Wow it's amazing, I'm a Purple Heart vet that blow up and from the sales guy all the way to service department u guys took care of me. Only one problem and that is I wish I would of know u guys before thank u all

Great service center

I purchased a car and the in the same day the car started making noise. Erica set me an appointment and she took care of it.

Fantastic Dealer!

I wouldn't buy anywhere else! I have had 6 cars over the years from this dealership and keep coming back. Their service department is amazing and the sales staff super friendly.

Service Advisers are great ... Phone staff are not

The individual who called me and set up the service appointment regarding the software update for my one vehicle indicated it would be a 20 minute update. I am so glad the dealership has a courtesy shuttle because I would have been waiting from 7:40-10:00 when the service work was completed. Service folks were GREAT; the mis-information from the gal who set up my appointment was not.

Tom Bell Collision Center

The employees at Tom Bell were exceptional. The work on my car made it look brand new again and they finished earlier than the expected quote. I was very happy with the Collision center. Thank you.

Wonderful, Wonderful Service.

Wow, this group of people from Sale to Service are awesome!!!They went way out of there way to make sure we were VERY Satisfied with our new truck!!! Kudos to the crew at Tom Bell and THANK YOU so much for your excellent service!!!

Great Service Department/Staff

I always enjoy bringing my car to Tom Bell for service. I have the greatest service writer in the world. Dee has been with Tom Bell for a very long time and I get the best and super friendly service each and every time I go in. The work on my car has always been done in a timely manner. The only thing I can say is THANK YOU for caring about me, your loyal customer. I've always been very satisfied with Tom Bell, when I buy a car, have service done, and had body work done on my car.

Service Writer Who Listens

I have been using Dee as my service writer for years as she is fantastic. If she isn't working a day that I bring in my vehicle, I will wait for her to work another day.

excellent service, friendly staff and clean facili

Awesome experience there. Staff was very good to us. We did not feel pressured. It was very comfortable buying a car there. I am grateful for having such an awesome salesman to help us out.

Great visit

Erica Schilling has helped me a few times and she always does a great job. She is a super nice advisor

Positive experience

Everything was great. Jason, James and Jon took great care of us. Expediting the process and listening to our needs. Overall, I would recommend, but with hesitation. Reason being, when transferring items from one car to the next, I mistakenly left my grandson's Frozen CD in the player of the trade-in vehicle. Unfortunately, someone in your circle decided they needed the CD more than my grandson. This is unfortunate and the response in attempting to retrieve the CD has been less than thoughtful or pro-active. Knowing that one's belongings have no worth among staff at Tom Bell is a little disheartening after such positive experience. Something to think about.

Amazing customer service every time i go !!!

Awesome customer service writers , Erica is the best, got my truck done and out in a couple of houres .. Thanks Tom Bell Chevrolet !!!

Excellent

I started talking to the sales person by text because l was at work he answered all my questions and I told him what I wanted he got it for me I went to the dealership and I was in an out in a flash

All's Well That End's Well

initially I had some difficulty getting my truck in for service. I had an appointment but when I cam in for it, the Service department was too busy to my vehicle at the appointed time. I live in Forest Falls and your shuttle was not prepared to take me that far and it was going to be too long to wait. My Service writer suggested I call in the next morning before coming in. So the next day I called and she said your service guys were still too backed up and I should call again the day. I called the next day (4 times) and she wasn't even in the office that day. I called the main service desk and I got to talk to Dee. Dee said, "We're good, come on in" So I did. When I got in Dee took me right away and handed me over to Jeremy. I did wait for 2 hours but my vehicle (2006 Avalanche) was not exhibiting the problem, so Jeremy could not figure out what needed to be fixed or replaced. Initially I was frustrate d that it took 2 hours with no resolution, however, Dee and Jeremy explained the whole deal and I was not charged for any services that day and they told me to come in as soon as possible when it starts happening again. So on Monday morning the problem reoccurred and I brought my truck in, Dee took me right away, Jeremy got right on it, the problem was fixed and I'm back on the road. Alls well that ends well but there was some frustration early on. Thank goodness for Dee's pleasant customer service mentality and Jeremy's expedience in fixing the problem once it was diagnosable. also, thx for allowing for a AAA discount!

Pleasant Experience

Great experience as usual ... Josh was professional as he always is and very patient with us even though he had a lot going on that day, saved us money again too as he usually does!

Great Sales team. No Pressure. Real Pro's

My sales rep was outstanding and made my experience great. I was already working on another deal at another dealer and Steve earned my trust quickly so I give him the opportunity to earn my business. Steve took the time to assist me in filling out the forms and getting the payoff of my trade in. He never forgot what I had asked him when I first looked at the vehicle and he made sure I was satisfied. I for I can't remember the gentleman's name working the deal at the front counter but he was awesome and sealed the deal in making my purchase. Great Team!!!

Dee is great in service department

Dee in the service department is the reason I always return to this dealership she is always helpful and honest. Thanks for always being so helpful and happy. Thanks for getting my Tahoe in immediately for my broken window.

Another excellant experience at Tom Bell

had a appointment to due fuel injection flush and mass air flow sensor cleaned per Erica S. 1526 recommendation as part of my vehicles 30,000 to 35,000 mile services. Was told it would take approximately 2 hours. While I was waiting I took a walk around the dealership. Everyone there is so nice. And once again my vehicle was ready sooner then it was suppose to be.

Great service and clean facilities

The representatives that worked with me were very courteous and informative letting me know how long my wait would be before the car would be ready. Good job!!

Service

I only come to Tom bell to work with Dee. If you don't do what you need to do to keep her as along as possible you will lose at least this customer, if not more. She deserves a raise and bonus and whatever else you can do to make her happy.

Great Service

I was made to feel comfortable while my car was being serviced.The wait was not too long. The car was washed when it was given to me.

Treated great as usual!!!

Josh always takes such good care of us. Above & beyond !! My car was finished way ahead of time, which I really appreciated.

Good service most of the time

Very good except the battery report has been wrong three times this year in spite of anew battery. Otherwise ok but expensive.

Exceptional salesperson and Financing Director

Our sales person, Jim and Financing Director Jonathan Pease were exceptionally professional and knowledgeable. We appreciate the opportunity to work with them and would recommend them to all of our friends.

My great experience at Tom Bell Chevrolet.

As usual had an outstanding experience with your dealership. Everyone there is fantastic. Isabell and Erica were the individuals that I interfaced with. They were both outstanding.

Erica Schilling is an awesome service writer

Erica Schilling is a great service writer....I have had such bad experiences taking my vehicles to dealers in the past and she is on top of her clientele and takes pride in what her name is on. She does her best to make sure all of your concerns are addressed properly and thoroughly! Thank you Erica Schilling for caring about us as real people and not just a paycheck!

Great service

Josh Petty was my service writer.. He was very time efficient and extremely kind and professional. I am highly recommending him to my friends and family. He's the guy to see!!

Great service and detail explanations

Everyone is very polite and josh petty has exelent customer service , he make me feel like part of the tombell chevy team. Thanks

Awesome sales team and financing

Our Salesman was very patient because it literally took a year for us to get financed and he always took time out to show us what he had that we might be able to get. He has always been very patient and nice. In fact when my son finishes high school and boot camp he will be going back and purchasing a new truck.

Best Customer Service Ever

We purchased a 2015 Chevy HD and the experience was like no other. We were able to find the truck we wanted on line and Derek Hanson and his sales team made the transaction the most pleasurable experience ever to purchase a new vehicle. Delivered to our work and signed the paperwork at the same time. We have never been treated so well.

Awesome Staff

My paperwork got lost so I even though had an appointment I spent about 2 and a half hours just to get an oil change. But once Josh found out about the mistake he was very apologetic and even gave me a car wash. Although it was an inconvenience I am always happy with the service I receive at Tom Bell.

Excellent service

Service agent understood his role and explained in details the need for my service. I was out sooner than expected.

chevy cruze

Joshua petty really helped me out he fixed all the recalls and all of my leaks and problems and they were all under warranty he was very nice and it was such a blessing that everything was covered thank you!

Buying my truck at Tom Bell Chevrolet

Our salesman, Alex Salmon was fantastic!!! No pressure, no stress, no salesman "silliness"...He was informative, knowledgeable about the truck we bought and made us feel very comfortable throughout the entire process.It was truly a pleasure having to work with him.The following Monday, I took my truck in to have a few things done and had to work with Josh in the service department.Again the experience was fantastic! I haven't bought a truck since 2006 because I don't like the headache of dealing with salesmen yet the experience I had with all those involved was such a positive one I have already told three friends over the weekend to go see Alex..Again, thank you for such a great time buying my truck!!!Sincerely,Kevin DeDeaux

Friendly Sales ,Great Follow Up

Let me first say that Ivan Lopez was very helpful in regards to showing me the different types of trucks I was looking at he wasn't pushy which I like and he made efforts to appease me which also made me happy . The price of the original truck I had looked evidently wasn't available for the monthly payment I wanted .However ,after a few tries I recieved a call from John the finance director who brought up a truck that made my day and also the sale .I appreciate the efforts from everyone there and would definitely recommend family and friends to your dealership .

great service

good experience ,good salesman ,got the price i wanted ,made me happy with my trad in value, over all better experience i have ever had at a car lot .

Great service

Was able to get a appointment for 30 minutes after I called in for a all wheel alignment. Was in and out within 1hour. Everyone there was very nice and helpfull.

Great service

I took my Equinox in for an oil change and did not have an appointment on Saturday the 22nd. The wait time was expected to be over 2 and hours. I left my vehicle and was provided a shuttle to take myself and son home. Received call under 2 hours my vechicle was ready and the additional service was completed as well. Satisfied with my experience !

Excellent service

As always, Dee and the service people were great! Fixed the problem without trying to make it a bigger deal than it was. You guys totally dispel the myth about car dealerships

Oil change and check up

Josh Petty was on time for my appointment as usual and the work was completed timely and in an outstanding manner.

Great service

Kind and friendly service. Always feel comfortable taking my car there. Thank you, Juliann and all staff that helped me.

New Vehicle Purchase

My experience with Tom Bell Chevrolet was excellent. Our salesman, John Martinez, was by far the best I have ever had the pleasure to work with, he was extremely knowledgeable about all the features of my Silverado and made the whole process of buying this vehicle comfortable and easy. I will definitely be back to Tom Bell for any vehicle purchase in the future, making sure John is scheduled to be present. Thank you John Martinez and Tom Bell...I love my Truck! !!

Great Service Department

This was the first service appointment at Tom Bell Chevrolet. Josh provided excellent service and so did the young lady that was able to schedule us last minute on a Saturday with Josh. The dealership looks nice and everyone was very friendly. Thank you all! Kim

purchase

My family has had Chevy as lo g as can remember, I have had Nissan cars, my last experience with that dealership put a very bad taste in mouth that i was not really sure were to go to purchase my next car, so i thought i would just come in an test drive Chevy , instead i came in an did test dri e an Equinox an drove off later that day with my new 2015 Equinox, thank you so much for the great experience an fabulous car, love it !!!!!

Amazing service

Great customer service, everyone is very polite, the waiting area is comfortable and i love the deal i got on my car.

Great service

We were greeted well and Dee took very good care of us. Everything was done that we asked and we were advised as to how to proceed in further matters. Thank you.

Great service by Dee, remodeled facility is great!

I purchased my Equinox LT in 2006, and Dee is the only one I will go to for any problems or issues. She is knowledgable in what she does, and is thorough on how she explains what is being done. She follows up with phone calls updating me on the progress. She's the best!!

Great quick service

Was great quick service and was also informed of recalls that needed to be taken car of on my vehicle

Expensive repair. Quality service.

Dee was great! The labor charge was a little too pricey for my pocketbook but the car runs way better. Not sure if a cheaper mechanic could have done the same job.

Great service

the entire time Steven was really great listened to what we were looking for and never once made us feel uncomfortable

Great service,friendly,helpful,very clean

Everyone at Tom Bell were very helpful they went out of there way to make sure that we received the best deal to make us happy! We purchased our first car with Tom Bell 25 years ago and we still have that truck to this day we will tell all our friends about you and your deals see you the next time we buy another car

Great service and great remodel

Dee continues to do a great job by keeping me updated and informed on issues arising as my repair is done. Parts were saved for my viewing of the reported issues. Dee, AJ and Elias (and others in the past) have always done a great job at keeping my car operational and safe. My 2004 Chevrolet Impala is now sporting 241,000+ miles and continues to do yeoman service for me! Thanks you!

Drop-in Repair

I did not have a appt. but was able to get my tire patched in less than an hour. Juan provided excellent and efficient customer service.

Amazing service department

Erica was awesome she put my mind at ease about a stressful situation. My car wouldn't start twice and she helped me understand what may be the problem. Service was fast and everyone was friendly. For me to drive from Downtown LA to Redlands speaks for itself

SHAME ON YOU TOM BELL CHEVROLET!!!

My elderly mother went in for what was suppose to be a routine oil change and ended up spending $154 dollars. Do you mean to tell me you charged her over $100 dollars for an "inspection" to tell her something that most likely would have been told to her anyway because besides being an auto dealer you are a repair shop in business to make money? GOD BLESS THE INTERNET AND WEBSITES LIKE YELP that give us a voice to speak out against these types of dealings. SHAME ON YOU TOM BELL CHEVROLET!!!

Great Overall Experience

Had multiple horrible experiences at the dealership where I originally purchased my vehicle and Tom Bell exceeded all the expectations I had. This will definitely be my first choice for any cars I purchase in the future.

Lenora Medina

It is always a pleasure taking my vehicle in for service. My husband and I are always greeted with a smile and the utmost courtesy and respect. We always enjoy our visit and the representative that worked with us at our last visit was exceptional. Thank you!!

Awesome Service!

Dee was great! Informative and very friendly to talk to. There was a miscommunication on my appointment time but they were able to fit me in anyways and got me out in a timely manner.

Great staff and a second to none service departmen

We bought our car at Tom bell for many reasons. From the sales staff to the service department I give them all an A rating. Eric Schilling is my contact in the service department. As always she has been right there to help me out on any questions that I have had. One of the other important things at Tom Bell is no matter who walks by you that works for Tom Bell always has a smile.

Survey

All parties were very courteous. Everything worked out with my budget. I had to convince myself on Sunday when I saw my new car that I really did buy something new and somewhat affordable.

good service

Mr. Larry was the most respect full person there from the moment I walk in thank you Larry for you patience and time on helping me with new car purchase.

Great services

The staff was awesome and funny. They offered free coffee and were able to tell me where I can pick up some good food in the area.

Excellent service

I have been bringing my truck in since I got it, everyone's been so wonderful. Advising what to do and what I didn't have to do. Dee is wonderful!

Great Service

At least with most of the Personal that has attended to us. There is a few that aren't so friendly or inviting if it doesn't serve there purpose..

Oil Change

There was grease on the carpet (to the left of the clutch pedal) after my car was serviced. They must have spilled oil on the engine because my car smelled after it was serviced.

Tom Bell is amazing. I won't buy any where else

Your staff is Amazing! The sale was very easy and was not a high pressure sale. Your staff is very knowledgeable and warm. We felt like family

GREAT SERVICE HELPFUL STAFF

I did not buy my new car from tom bell. But when I went in for a repair. I was treated as if they knew me. they were kind and helped me with any thing I needed. the waiting area was the best. my next car my wife and daughters next car will be from tom bell dealership.

Above and beyond service

Our Service Adviser, Josh Petty, went above and beyond for this visit. We had a last minute emergency. The fuel pump went out on our Suburban and my wife was day by day ready to deliver our fourth child. Mr. Petty took an after hours phone call, set up our service, and had our SUV ready the next afternoon. Great work Tom Bell.

Thanks Dee

Dee my service rep was great and helped remind me to get some extra repairs done. She did a awesome job getting my car repaired and inspected quickly.

Injector Wiring Harnass

Your technician analyzed the problem and came up with a good common sense answer and I approved it and it solved the problem.

Great Service

I like the personal care and attention. Very fast service, they said about 30 min. and they were true to their word.

Great Customer Service and follow through

Took my Terrain to Tom Bell 2 days before my warranty was to expire for engine noise; other local dealer ignored my concerns and did nothing. Technicians at Tom Bell weren't sure about excessive engine noise but did notice extremely low oil level; at the time I had 3500 miles on a 5000 mile oil change schedule. The immediately started an 'excessive oil consumption' test and after the 3000 mile check determined it needed new rings/ pistons. I got my car back in 5 days and everything seems great. No fluid leaks and engine very quiet; techs did find broken timing chain tensioners which was making the engine noise I had been complaining about. All seem good now. Kudos to Erica Schilling (Service Writer) for her take-charge attitude and excellent Customer Service commitment.

Efficient, professional and willing to deal

Our sales associate Michael was outstanding. He is very personable, easy to work with . We told him what we wanted and the price we were comfortable with and he made it happen. After visiting other dealerships to see price comparison and inventory it was not a good experience. The customer service was awful at best, dealing with and arrogant manager for 4 hours only to be told they wouldn't make the deal. That same day we went back Tom Bell and Michael had a deal for us in less than an hour.

Clean dealership, professional and knowledgeable.

I have been to a lot of dealers in the course of looking for a vehicle, this has been the best experience so far.Everyone did an excellent job.

Best Car Buying Experience Ever.

It was the best experience I ever had. It was quick and easy. I was nervous and Jonathan made it very easy for me. I would definitely go back again and refer to everybody I know.

Wonderful Experience!

We shopped at a couple different dealerships before we came to Tom Bell. We found a vehicle on the internet webpage that listed everything we wanted. When we came to check it out, and met Larry the Salesman. He was very knowledgeable, and never pushy about a sale. He made sure all of our questions and concerns were answered, and worked very hard on getting everything to fit our budget. After meeting a couple of salesman these past few weeks, Larry was a breath of fresh air! Not anything like the uncomfortably awkward and pushy sales guys we have run into. When we made the deal , we were transferred into a room to sign the papers and met another wonderful man! Forgive me, as I can not remember his name! It doesnt discount the fact he was amazing! Explaining all the extended warranty options, and signing papers. He was friendly, smart, never pushy and never boring. Without making us feel rushed; he got us out of there quickly and into our new truck. The entire experience was great! I will definitely recommend Tom Bell to friends & Family. When its time to buy a new car, I will probably try Tom Bell first!

A Great Dealership

Am extremely satisfied with this dealership, have been coming here Since 2006. Dee in service is an absolute charm she really knows how to make you feel welcome and always ready to resolve any issues quickly for me. Highly recommend this dealership for sales & expert service.

Great service

Routine oil change and tire rotation. Informed about needing a all wheel alignment. In and out in no time at all. Also Erica went over the up coming maintenance needed for when my vehicle has 30,000 to 35,000 miles.

Love our sales representative Clevland

Cleavland was our wonderful sales associate. He's the best sales rep we have ever dealt with. Our next purchase will be made at Tom Bell and we will only see Cleavland. Great experience!

Phenomenal Service

My name is Danielle (My Dad, Daniel purchased the pink truck for me years ago, but I am the one that took over the payments and take it in for service. Therefore, I (Danielle) will be writing about my personal experience. Josh Petty is a phenomenal Tombell Employee! He takes such good care of his customers and works with our busy/difficult schedules. One can tell that he not only wants to do well at his job, but he actually cares about his customers and even considers our financial states (ex: Paying my student loans) when working with me. My Pink Truck needed a lot of work done to it this time and I knew that I could trust Josh to investigate all the issues/look up my account info to let me know what absolutely had to be serviced, inform me of what he recommended we do, and what I could plan to have done the future. The way he breaks down everything, such as the suggested plan of action is why I request Josh, and will wait for his availability to help me everytime. Josh has great customer service because he goes above and beyond in remembering how I like to be explained about all the servicing required, future service plan, etc. and get a print out of it for my own records with specifics highlighted every time. Expressing all my thoughts into words/writing isn't my strong point, so I hope that this little snippet that fails to include all the details of my awesome experience without sounding redundant gets Josh the great recognition he deserves. He has helped me for almost 10 years now when servicing my 2006 Lifted Hot Pink Chevy Silverado and I know I can always trust him to take good care of my truck while not breaking my bank.

Great purchasing experience

Dan our salesman was knowledgeable about our vehicle Silverado 1500 Z71. Dan and Aiman (mgr) were great, real pleased with our purchase experience at Tom Bell Chevrolet.

Great service

I found my experience with Mr.Dan Burris to be very pleasant. I didn't feel pressured and a s if I was getting the vehicle that best represented my needs.

always great service

Always a friendly experience took our truck in for service recently we were helped by Juan very professional, friendly, and took care of us right away another great visit to Tom Bell

Great service

Everyone was extremely helpful and polite. All work done was thoroughly explained by Juan Fletes and was a great all around experience.

Excellent Service

It's always a pleasure dealing with Tom Bell Chevrolet from the sales to the service. I came in for service and left with a new car. It was an amazing/wonderful day.

great service

Service tech was the best I have ever dealt with there. She was on top of progress in service dept and even hand delivered vehicle to me.

Great facility, excellent staff.

Your staff was very helpful and we were made to feel welcomed and comfortable the entire time we were at your facility. I would highly recommend your dealership to friends and family.

Excellent service

It was very good. I'm very happy with my purchased and the dealership staff. They were all excellent with explaining every steps, process and answering all questions we had.

Friendly Customer Service

I really would like if the service department did not take so long to complete the jobs. I had an appointment at 12:00 pm and left the dealer at about 3:20 pm for a oil change and car wash.

Great service will be a repeat customer and refer

Dee took care of all needs and request. A very pleasant exspierance. I will refer others and defiantly be returning myself any Time I need work on truck or need a new vehicle

great sevice

Tom Bell Chevrolet are total professionals. I have been taking my Camaro to them for over 2 years and there work is outstanding. thank you Joshua G. Petty for your dedication to tom bell and my Camaro.

Very proffesional staff

I am always greeted with a smile from the associates and they are very courteous. My vehicle is ready when they say it will be. This is the 3rd auto I have purchased from Tom Bell and I am very happy with the product.Thanks to all who help!

Great Car Buying Experience

The sales person, Tyler Enyedi, did an excellent job! He was very familiar with all Chevy products and went out of his way to answer all our questions to ensure we were purchasing the vehicle that was perfect for us. Kofi Benson in finance was also extremely helpful throughout the entire process. He made sure we were well informed of all aspects of our purchase which made our experience a pleasant one. Both of these guys are a huge asset to the Tom Bell Family. I would definitely by another vehicle from Tom Bell and would direct anyone I know to them as well.

great customer service.

Your customer service by far is outstanding. Even if the eta was hr later than told the customer service provided comforting feed back

Awesome

Just bought my 4th vehicle from Tom Bell Chevy They are awesome they make the buying process so easy and work very hard to get you into the car or truck of your dreams Thank you so much

Erica is a true example of a good service writer

After a few visits.... first 1 being ok & the last one being horrible....I just knew that I needed to make an appointment with Erica and I was right.....She is VERY attentive and shows that she truly cares about her customers no matter what type of service your having done. She made sure I was not going to be inconvenienced which is another big thing for me!! If all the service writers would just give a little concern for other peoples time, being inconvenienced and own up to their mistakes or lack of giving a damn about you or other people then people would be less likely to dislike going to the dealers for service!!

Great Service!!

I get a great response from the employees who are always willing to help me, I appreciate that my needs are taken care of. Always courteous:)

Wonderful service!

I had a time limit to expedite my transaction with a per-approval from my credit union that was due to expire within two hours. I was assisted, made a great deal, and was across the street to my credit union ten minutes prior to closing and was able to leave with a great vehicle! This is the fifth vehicle my husband and I have purchased from Tom Bell Chevy and we look forward to trading in our other current vehicle with them as well.

awesome service and a very clean and nice building

while at your business waiting to see the finance advisor felt very welcomed since walking in there from day one I truly commend the salesman Cleveland for his information and help while purchasing and picking out my car I will tell you you have a great salesman Cleveland

2015 Camaro RS

I was treated very well. My salesman, Steve, seemed to know exactly what I wanted! I drove away in my gorgeous 2015 Camaro RS

Great dealership and outstanding staff

A delightful and wonderful buying experience with a very informed and knowledgeable salesman and a sincere and generous general manager. I would and have informed my friends and family to go to Tom Bell Chevrolet for the best prices and friendly staff. OUTSTANDING SERVICE AND DEALERSHIP.

Great service

Josh Petty took really good care of me while taking my truck in for repairs. He also kept me updated on the progress of my repairs. Picked up my truck and was driving and running great. I will definitely be back for any future repairs.

PEOPLE AND SERVICE DEPARTMENT ARE EXELENT FOR JOB

IM so happy to have my JUKON for service ::: thanks to MR JOSHUA G.PETTY ;FOR HIS GREAT SERVICE AND ATTENTION FOR ALL MY PROBLEMS ATT ART CURREA

Great sevice and staff

Will continue to be a customer The entire buying process was great. I recommend Tom Bell Chevrolet to my friends and family.

Great Service, done in a very timely manner.

I was extremely pleased that I was able to get my truck repaired in less than half a day. I needed to use it that afternoon for my volunteer work & it was done. Great Job, and many thanks to my Service Advisor, DEE, you're great!

Friendly, knowledgeable, and professional staff

Josh Petty has been my service consultant for thirteen years, I know he is very knowledgeable and has always been able to help me resolve my service needs. The service tech. explained to me exactly what he planned to do to resolve my minor repair need.

great dealership. great place to get service

Your staff are very help full and knew what they talking about . Had a great experience at TOM BELL But not so at Moss

Great service

Josh did a really great job explaining everything that needed to happen to my car and was great at listening all my doubts and clarifying them. Thank you for your service!

Great service

Went in for a recall on my Volt. Parts were in earlier, car was done in the estimated time. Gave me a free VIP wash to fix my prior bad service experience.

Wonderful service

Everyone has treated us as though we were the only customers. We have had some unusual issues, with car-eating rats and ground squirrels, and the repairs were done quickly, efficiently, and, when necessary, at a reasonable cost. The service managers, in particular, have been very accommodating and kind, keeping us informed of progress, working around our schedule and location. I cannot compliment them enough.

service center is thorough, cust. care A+

Working with Erica in service is great. This last visit the entire team seemed to go above & beyond finding leaks and making repairs as well as attending to the oil change we requested. Very thorough. Car wasn't ready on time for me to get to work so they put me in a rental. Appreciated that so much.

Satisfied customer

Every one that I innerfaced with including the tech. That worked on my 2010 HHR SS,from March 24 through April 6 2015 was very professional and curtious . I understand the task on hand was very difecult. But when finished I was very satisfied. Thanks. Tom Bell you have a good team.

Great service nice people

I would have given 5 stars and a 10 if my Volt would have been put on the charger before I picked it up. Instead it was just parked out in the parking lot.

Excellent service

I called last minute and i got my appointment the same day and i thought it would take all day for my service, but they were done within in an hour. So I would definitely recommend this location to those I know.

great customer service

Been to a couple other dealer Chevy dealers I'm the past had bad experience with tom bell I have no complaints

service was good. would go back again

During my service, was told about acid on my battery. wanted to charge $60 to clean. when asked about my warranty, was told to pour soda on it to clean it up. was ever told if my warranty covered it.

Great customer service!

Sales agent was very knowledgeable. The whole car buying process was finished in about 1 hour. Car was delivered clean and well manicured.

Great Service! Helpful Sales! Clean Facilities!

Tom Bell Chevrolet went above and beyond my expectations while helping me sort out issues with my previous vehicle. When those issues couldn't be fixed, they once again did what they could and worked with corporate to help me find another vehicle and get into that vehicle. They also went a step further and helped me by transforming my vehicle with add-on's. Making my special vehicle unique and made to order to my specs just for me! Although I have been using Tom Bell Chevrolet for service needs for many years, I have bought new vehicles from many different dealers. After my most recent experience with Tom Bell Chevrolet. I know now that from now on, I will only be going to Tom Bell Chevrolet for all of my Chevrolet needs! I believe Tom Bell Chevrolet is the best dealership around and I highly recommend them! Thank you Tom Bell Chevrolet for making me a happy and proud Chevrolet owner again. I really can't thank you enough! Keep up the great work! Will G.

great service

everything was explained and done on time. They called and let me know every step they needed to do,and when I could expect my car to be done.

Great Customer Service

The customer service was great, the service was fast, & got everything I needed to do within the one day. Compared to other dealerships as crest or rotolo I will definitely be coming here for all my services & repairs!

Great service

easy scheduling of appointment, no wait dropping g my vehicle off and the service was completed in a very short amount of time.

Great Service

I have had nothing but excellent service from Tom Bell. My consultant Dee Shoaf is always friendly, courteous and very knowledgeable about any questions I have.

Excellent customer service!!!

I was greeted before I parked the car which was excellent. I really like your custom service. Everyone smiling and I was able to get exactly what I came in for. I was also impressed by the value they gave for my trade in.

Great Service! Helpful Sales! Clean Facilities!

Tom Bell Chevrolet went above and beyond my expectations while helping me sort out issues with my previous vehicle. When those issues couldn't be fixed, they once again did what they could and worked with corporate to help me find another vehicle and get into that vehicle. They also went a step further and helped me by transforming my vehicle with add-on's. Making my special vehicle unique and made to order to my specs just for me! Although I have been using Tom Bell Chevrolet for service needs for many years, I have bought new vehicles for many different dealers. After my most recent experience with Tom Bell Chevrolet. I know now that from now on, I will only be going to Tom Bell Chevrolet for all of my Chevrolet needs! I believe Tom Bell Chevrolet is the best dealership around and I highly recommend them! Thank you Tom Bell Chevrolet for making me a happy and proud Chevrolet owner again. I really can't thank you enough! Keep up the great work! Will G.

Awesome Experience

An awesome purchasing experience! From the general manager to the very thorough sales staff, everyone went out of their way to make sure that I was well taken care of. I will definitely refer anyone looking for a car or truck to Tom Bell Chevrolet.

Great service but so-so vehicle (2011 Traverse)

Satisfied with service, but disappointed that vehicle will need continued monitoring........Underwent oil consumption test on 2011 Traverse 3.6L DI/VVT engine for 6-month period. Internet research reveals this as a documented problem with this engine. Dealership documented oil consumption as 1.5qt/1,000 miles. Service tech removed engine and discovered seepage at main seal. Owner performs all routine maintenance and never witnessed signs of leakage on engine or signs of oil on floor under vehicle - especially considering the rate of documented oil consumption. Owner suspects any signs of oil leakage on engine discovered by tech may have been mistaken for coolant leak due to faulty water pump shaft seal that was replaced under recall. Now undergoing additional oil consumption monitoring. This is a hardship, as dealership is located approximately 40-miles from residence. The monitoring requires the vehicle to be inspected every 1,000 miles.

great service

Had oil change and tire rotation for 30,000 checkup. All good, except mechanics did not finish the "tire inspection process," and we had to bring the Chevy Equinox back to have that part completed and the dashboard warning light corrected.

Fast, competent and responsible service

I liked the idea of getting a free car-wash with my service, and appreciated you suspending it (except for those who demanded it anyway) during the drought. Good work!

Great Service helpful techs

I am and have always been pleased wither service I have recieved at Tom Bell. I am very please with service provided by Erica . She has alwYs been very helpful

Great service overall. Very happy customer.

Very happy and satisfy with your services, I was shuttled back and forth to work while the car is in the shop; the driver was very friendly and safe driver. Loved the care of my vehicle with the vip cleaning. I was supposed to pay but Mr. Juan my repair Rep. took care of it for free. Thank so much for a professional and satisfaction service for your customers. i am very glad that i had purchased my vehicle with your dealer/co. Once again thank you thank you.

Dee Is Amazing

Dee worked tirelessly to ensure that our car was fixed in a timely and efficient manner. She is an amazing asset to your team.

Customer Service is awesome

The buying process just keeps getting easier and easier every time i come to Tom Bell that why i keep coming back Thanks

Appreciation of your staff and employees

I continue to be impressed with the overall experience. Always helpful, friendly and with a smile goes a long way....thank you!! Bob Will

excellent service

The service I received was outstanding. I brought my car I in for its routine oil change and tire rotation. Since my vehicle had over 17,000 miles Erica suggested I do the 15,000 mile service which I did . I also had them do a VIP wash. I was in and out in 1 hour. Thanks Erica and Tom Bell Chevrolet for such excellent service.

Great Service/Pleasant Customer Waiting Area

Service Tech was helpful and informative regarding necessary service. Service was performed within a couple hours as I waited. I was fully satisfied with the service and feel confident my vehicle is now in good shape.

Great service

Everyone at tom bell is always polite from the minute i get there until my car is done they take very good care of me!

Prompt service, great consultants!

The remainder of the 100,000-mile service was finished for my Avalanche. The service was done promptly and the truck returned to me at the time promised.Over the years, I've enjoyed working with Dee, especially since Cat left.

Excellent service

Everyone was very helpful and made buying my new truck enjoyable. I could tell that getting exactly what I wanted, was also what the staff wanted. I look forward to doing business here again.

service future stops

I bought the chevy cruz white car and told a friend and they went and bought the red chevy cruz that I just test drived.looking forward to the 5 years of car service like oil changes.

One Satisified Customer

I came in without an appointment and as usual was treated with as a VIP by my service writer Dee S. I explained to her my situtation and she had me in and out before the time I had requested. I have always been more then pleased with Tom Bell's Service, both when purchasing a car and when having the car serviced. Thank you.PS Only have one little requested. That is when they wash the car, could they run the vac over the inside. Wash is wonderful but it does need a quick vac Thank you for listening.

Great Saleswoman, Clean Facilities.