Thousand Oaks Toyota

A very different and pleasant buying experience

I only stopped here to look at a car we were interested in and in 5 minutes, Cliff was suggesting a price to me without asking that usually takes a couple hours of negotiating to get. And then since I was out of state, they offered to lower the price more to make up for the extra taxes I'd have to pay buying in california. I went back the next day and bought exactly what we wanted at an amazing price and they had to get it at another dealership so we didn't have to settle with what was on their lot. I'd have to say that they proved they wanted our business the right way, getting me the car we really wanted at a price we didn't expect. See Cliff if you want a good experience.

Rude employees

Horrible service department. First time I brought my vehicle in to check out the electrical (interior lights were out), I got other work added on, but they forgot to check the lights. Went in again to get the electrical checked and decided while there to get my driver's side door mirror replaced. It was loose but not hanging off and taped up well. When I checked my vehicle out (which I am very careful about dings or dents), I found they had put two black marks on the door while changing out the mirror. I tried to get the marks off but could not. I called to tell them about the black marks and a rude service advisor suggested I was responsible for the black marks. He was rude, argumentative and hung up on me. This is typical of their service department if THEY make a mistake...blame the customer. This is the culture of this service department. I have had problems before and I can't believe it is only me. I even bought this vehicle new from this Toyota dealership. Never again!

floor mats

I ended up buying a wonderful used Camry. However, there were no floor mats whatsoever in the auto. I did not notice until I started driving the next day and I was tracking in mud. My salesman went the extra mile and made sure that I got my floor mats, greatly appreciated.....

They use deceptive business practices! Buyer beware!!!

I bought a new car there. They lied to me about the warrantee. They added options onto the contract without discussing the cost. They didnot let me read the contract before signing it. In fact they use an electronic device to capture the signature so I could not even see the contract.

Excellent buying experience

I purchased a used 2009 Honda Civic LX from this dealership and as soon as I hit the lot a sales rep by the name of Mark lee came out to greet myself and my father. We chatted and I had told him I had my heart set on the 09 Civic that I saw the ad on cars.com. Mark immediately grabbed the keys and showed me the vehicle and let me take her for a spin. The vehicle was in pristine condition and I instantly fell in love with it. After a long negotiating process Mark and his father Cliff (who is the manager there) were able get the deal done at the price I had exactly wanted. I usually walk out of a dealership where I felt I had been ripped but the FIRST time in my life I walked out of there feeling confident I got a great deal on a great car. Biggest thanks to Mark and Cliff Lee.

Toyota Prius Hybrid Plug In

Great buying experience. All personnel were very accommodating and informative, making the car purchase easy and straight forward.. Great selection of cars, and colors. So pleased with my car.

Horrible Experience at Thousand Oaks Toyota

I arrived at 8:30 in the morning to check on my Toyota Prius as the engine light was intermittently coming on. I did not hear anything back, so I called at 11:45am and was told that I would get a call back in 15 minutes. 3 hours later, I was told my car needed an oil change and it would be ready by 4:30. I explained that I needed the shuttle to pick me up as late as possible and was told it would come at 5 or 4:30. It arrived at 3:30. I left work to hopefully quickly pick up my car and get back ASAP. However, when I arrived, my car was not even ready. Horrible communication and no follow-up. I will not go back.

OK Service Experience

Easy to make an appointmentFriendly staff and quick drop offCar serviced as promisedShuttle service for 5 mile radiusWifi in waiting areaWaiting area very bare bones - ok for a short waitNo Car Wash with Service

Fantastic Professional Service

Cliff Lee, the Sales Manager, provided exceptional and professional service and made sure we understood all of our options. Key an-Ki, our sales associate was very helpful, polite, friendly, and knowledgeable. Between the two, we could not have had a better experience. I would recommend this dealer to everyone. Great experience!

Shout out to Roger, and Cliff

I went here for starters because my father-in-law bought his truck here and loved the service so i thouhght i would give it a try. I walked in and there was Roger.... Amazing saler/person has been able to place me into my 2nd car here at the dealer. Hes really laid back and friendly. Ive been there a few times just to look at cars and see which one i would like next (we were sealing my husband older truck). These guys are friendly and funny, but are about selling the cars to people and working their best offer that they can TOO YOU!!!. I work crazy hours and was only able to go at night. These guys stayed there until 11:30PM to make sure once all the paper work was done that i left with a smile on my face and walked me thought the WHOLE car. Cliff did all my paper work. Walked me thought everything so i would know what i was signing and understood all the infomation. These guys are not pushy at all they were very much so about helpping me. I will always tell friends and family to go here. :)

Excellent & Efficient

Ric was very friendly and accomodating during the entire process. My wife and I are very pleased with the entire sales/service process from all of the people involved, from Sales to Finance.

Building customer relationships

We were very pleased that the staff took the time to understand our needs, what criteria we valued vs what features were not critical for us. They worked with us on the price, warranty, and service package, not just to make a sale but to build customer relationships. We highly recommend TO Toyota and we would DEFINITELY go there again.

WORST EXPERIENCE

My primary sales person did not show up to our appointment. we were waiting for almost an hour untill someone finally spoke to us. we did not receive proper acknowledgement of the car. we had waited for 5 hours! this is unacceptable, I will never ever recommend anyone nor come back again!

Excellent service and Price

Last night, I bought a Toyota Rav4 from "Junior Ashtiani" and he was so helpful. Find the right color for me, and on top of that took care of my remaining lease return and I was so excited and happy. We just went to see the car, but "Junior" explained the car so good to us that we ended up Leasing a New 2014 Toyota Rav4 and am very happy with his service. This is our 3rd car which was leased by Junior Ashtiani, over the past 7 years going there. 100% recommended his service.

Great Experience, Great Service, Very Friendly

We had a great experience buying a new Avalon yesterday. The salesman, Mike, was exceptionally helpful, and Andy, the General Sales Manager, was friendly, cooperative, and easy to talk to. We highly recommend them. It is the best experience we ever had buying a new car.We also have used the service department for our previous cars, and have been extremely happy dealing with them, especially Yobi.

Frank changed my mind, I will continue to go to this dealer

I called this dealership last week (I have bought two cars here and serviced both of them at this location). A service rep answered my call and unfortunately was extremely rude to me. I typed a very negative review with the intention of posting here and sending to the corporate office. However Frank, the service manager, called me back. Scheduled my appointment, was pleasant to work with and apologized for his employees behavior. So what started as a major customer service issue ended on a positive note. Thank you Frank.

Changed my mind competely about this dealership

I have been doing business with Thousand Oaks Toyota since the late 90's but never thought very highly of the dealership. Today I brought my FJ Cruiser in for its 15K service. The FJ is a great truck but two much vehicle for my needs and budget, so I walked over to the sales department not expecting anything in the way of help. Ken Reulein the salesman walked over and introduced himself, I explained my situation to him, he then lead me over to a beautiful 2014 Corolla (like he read my mind) it was just what I wanted. We sat down to negotiate a deal to trade in the FJ and purchase the Corolla. This was my first car purchase out over 15+ were I felt like the salesman was working to help me with the deal not trying to squeeze as much cash out of me as he could. Ken also took the time to show me all the bells and whistles and answer any questions I had about the car. I got the car I wanted at the price I could afford, Thank you Ken and the rest of the staff involved. Great experience!!

Good Experience

I purchased a new Camry SE yesterday and worked with Ric. He was very patient with us and answered all of our questions. I never felt rushed or pressured by him and when we made the decision to buy the financing went smoothly. I appreciated the time Ric took at the end to explain how the technical parts and the servicing of the car worked. I feel I could contact him with any follow up needs or questions. He included my son throughout the entire process - a great learning experience. I would recommend Thousand Oaks Toyota.

Excellent Service and Prices!

I was having a problem getting the color I wanted for this car and I couldn't find a sales person that seemed honest or work with me on the price. The same thing happened eight years ago when I bought my first Prius. I live in Port Hueneme California and I tried to find a car I liked with a price I could afford in both the Oxnard and Ventura Toyota dealerships to no avail. I had outstanding service and help with questions and showing me how the car operates. If I wasn't just recovering from knee surgery, I would have gone to Thousand Oaks Toyota first. Ric Saenz, Fleet/Internet Manager, was so very helpful and supportive when I was worried about the total cost of the car. He set things up in my car for me and showed me how rouse all the components of the fancy technical accessories. Fred, the sales manager that had to work with all the figures was outstanding. He was so friendly and kind and answered my questions in a reassuring and very honest way. Then there was Bill Greene, the Finance Manager, who helped me through all the paperwork. He had lots of patience and was very friendly and helpful, helping me though this process of the sale. All in all it was a pleasant and very happy experience. I would refer anyone that was interested in a Toyota to Thousand Oaks Toyota.

AWESOME EXPERIENCE

I am the proud driver of a new Toyota Prius! You might imagine how one feels when they get a new car because having a new car is very exciting. We can also imagine how the experience that goes along with getting that new car can be confusing and tedious. Well, nothing could be further from the truth regarding my time with Mitch at Toyota at Thousand Oaks. My search began with an email. I received a prompt reply with a friendly answer to my question. I wrote back several times with more specific questions. Then I went to visit Mitch in person. I was welcomed with a friendly smile and felt an ease that instantly comforted me. I knew I was in good hands. This man was patient with me, explained (he's an excellent teacher) all scenarios regarding payments and never pressured me for any decisions. He made me feel very special as he seemed to know the importance of my comfort. I trusted him every step of the way and would feel VERY confident referring family, friends, and even strangers to Mitch for a truly helpful and fun time buying a car. His service was exceptional in every way and it was a real pleasure to work with him!

Great experience at this Dealership!

I bought a car today at Thousand Oaks Toyota and I highly recommend them. Roy Devlin was my sales person and is friendly , professional and was very helpful in finding the right car for me.I got the deal & financing I was looking for. Everyone was pleasant and efficient.Check them out if you're looking for a great deal on a car!Rebecca O.

Purchase of a Toyota Camry new

Truly a professional who takes his work seriously, Roy Devlin is a wonderful car salesman in every sense of the word. It was a pleasure to deal with such a personable man. He was knowledgeable, patient, and very thorough in his explanation of all of the cars we were interested in and did a wonderful job facilitating and taking us through our purchase. We recommend him highly. Best car salesman ever!

Purchased of a new car

The dealership offer was a very good deal. Sales man was very friendly and helpful. The services was excellent and we did not wait very long.

Purchased new Camry Hybrid

Roy helped us try out every model on the lot including Highlander, Avalon, Rav 4, multiple versions of the Prius, and several models of the Camry. He patiently explained the differences between the models and answered all our questions. In the end we chose a Camry XLE Hybrid 2014.5 model that was the best fit for our needs and was on sale for Memorial Day offering $5,000 off MSRP. Roy helped us get other discounts such as the Toyota loyalty discount, a good discount on a 7 year / 100,000 mile extended warranty, and 0% financing with payments we were happy with. Roy, Ricky, Allen and the rest of the Thousand Oaks sales and finance team explained everything and worked diligently with us to ensure all of our questions were answer. Prior to driving off in our Camry, Roy spent almost an hour with us in the car helping us pair our Bluetooth phones to the car's entertainment system and explaining how all the dashboard functions worked. Overall we had a great car-buying experience.

First car buying experience

I purchased my first car today, dipping into savings that I have slowly built up over the past 10 years. As I wrestled between buying used and new, I had Roy stand by patiently while I worked my way to forming a decision. He was very courteous and helpful, offering his expertise between various models and the finer nuances between different trims. Roy definitely was a huge help in helping me locate my perfect car.

Good Deal

I went into the dealership not expecting to make a deal. I did not think I could afford the car I liked, 2014 Camry Hybrid SE. The sales person said lets run the numbers and see. It was not the run around, back and forth with the sales manager. After the sales person came back with numbers I could not afford, he asked me what number I could afford. 5 minutes later he came back and made it happen. They gave me a great deal on a car I did not think I could get into, payment wise. Overall a good car buying experience.

Good service

Although the car buying process takes a really long time, all of the staff was very friendly. Ric took good care of us, was very friendly and worked with us to get as much as we wanted. Bill in finance understood that we had already been there a long time and did a great job explaining things & was speedy.

Great service! Friendly sale men!

This is my first time purchasing a car here. The service was very nice and friendly. Best deal in town! If you are thinking to get a brand new car. Call Ric Saenz! He will give you really reasonable price! Enjoy the service! Enjoy the new car! 5 stars for it

Review

I had a very good experience with TO Toyota, Ric Saenz was super helpful. He was juggling two clients at once and still didnt miss a beat. He always answered my questions or found out immediately if he didnt know.

Roy Devlin

I came into the dealership just to look at a Prius, but I had been thinking about a possible purchase for a few months. I was not sure if I wanted to buy that day, but ended up leaving with a brand new 2014 beautiful white Prius. Roy Devlin who was my sales person showed a warm personality, he worked efficiently and knowledgeable, without being too pushy. He explained in length the benefits of driving a Prius, we went for a test drive with the PriusC and then the regular Prius. He answered all my questions patiently and it was a pleasure working with him. I would recommend the dealership, but in particular Roy Devlin with his expertise and swift handling of the sale. I felt comfortable with him. Very happy I left the Toyota Dealership with a brand new car. I am loving my car :-) Thanks, Carolina van der Schaft

ROY is our BOY!

We came in thinking our budget would get us a used Prius but Roy was able to meet us at our budget with a brand new Prius!

Review on TO Toyota

Roy was very great and I didn't feel like he was trying to sell me a car, he really tried to get me the best deal and help me as much as he could (I am a first time buyer).

What a great day!

Today was one of the best auto-purchase experiences my husband and I have had in decades. Ric Saenz has excellent product knowledge which he willingly shared with us. He was very friendly and completely professional as a sales representative for Toyota. I would not hesitate to recommend Ric Saenz and Thousand Oaks Toyota.

Roy Was Great!

Thank you Roy and Andy for the Great Deal on my new Toyota Camry. After trying numerous dealerships, I found this one to be top notch. Thank you, Dan Feder

So patient and understanding...

Took my mom to this dealership to buy her a new Prius. Roy (sales guy) was super patient, very clear and open, and really made the experience one of the best I've ever had - especially when it comes to buying a car with my fussy, slow-moving, hard-of-hearing mom. Roy showed us several cars, and Mom had a pretty hard time deciding. Finally, when she found the one she wanted, we actually negotiated a fair price, based "mostly" on their advertisement in the newspaper (these are NEVER fully accurate). But even the "sales supervisor" was unusually decent and non-pushy - that's completely new to me - those guys are usually the WORST.With that all out of the way, in the finance department, Misha was ultra professional, very straight-forward. He's seriously Russian, so he's seriously serious - but still plenty friendly enough. The finance part is where they try to sell you all the additional warranties, which Mom just hates. But Misha was cool with it.After 20 "please-initial-here" and a dozen signatures in Finance, Roy took plenty of time to explain the ins and outs of the Prius (a not-very-normal car), including the built-in Bluetooth system, which astounded, delighted, and slightly baffled my mom. The fact that her new Prius was so PLEASANT to purchase, and links up to her precious iPhone, just made for a terrific afternoon at the car dealership - which... is a little bizarre to say.

My first new car!

Courtesy of Roy Devlin! Seriously the most friendly guy. Made the whole experience enjoyable and stress free! I'm so excited for my new car and couldn't be happier. I highly recommend Roy, so helpful!

Great Experience

I have given this dealership a great rating because Ric was one of the best salesmen i have ever had the pleasure to meet, we was tentative to my needs and desires and help me pick out a car thought would suit me, he got me a great deal on my car and could not have been any more happy with the outcome i love my car and i loved the experience that Ric gave me in purchasing a new car, i will be back to purchase another car from toyota later on this year!

A wonderful experience

We had a wonderful experience buying our Toyota Prius Plug-In from Mitch at Thousand Oaks Toyota. From the beginning to end, it was a seamless transaction. We obtained several quotes online from various dealers and Mitch matched the lowest price we found. When we arrived at the dealership to pick up our car, Mitch already had our car and all the paperwork ready to go. The price was as he quoted over the phone with no surprises. It was an easy and relaxed buying experience. Mitch was professional, knowledgeable, and friendly. We would definitely return to buy a car from him again, and would certainly recommend him to friends and family in the future.

Pleasant and fun

Very welcoming, confident and patient sales person. He went the extra mile to get me the car that I wanted and fit into my budget. Great sense of humor that kept the whole experience lighthearted and fun. Thank you Roy.

Mitch was outstanding. He made the experience of leasing...

Mitch was outstanding. He made the experience of leasing a new car very easy for my mother, and was as expedient as he was thorough. Thanks again, Mitch!

Mr. Roy Devlin treats us very professionally, explain in...

Mr. Roy Devlin treats us very professionally, explain in details what the vehicle has and how to use the features. He also has a very pleasant personality. He took his time to also show my two girls the features inside their new car! My girls really liked how he took the time to help them understand the features and the benefits of the car. We thank him so much for his help and we look forward to doing business with him in the future!

I first visited a dealership closer to where I live to...

I first visited a dealership closer to where I live to purchase a new car. I was looking for something very specific in make, model, and color. The dealership I visited left me with a bad taste in my mouth because of their mark-up on the price as well as their low offer for my trade-in (I had gotten other offers and knew my car was worth way more than what this shady dealership was offering-- but this review is not about them so I'll move on). I ended up calling Thousand Oaks Toyota driving off the lot of the other dealership. I explained what I was looking for and the salesman who answered, Ric, admitted they did not have the specific car on their lot. However, he said that if I wanted to come in and see if the numbers worked for me, he could guarantee he'd get the car brought up. I pointed out over the phone that I wasn't willing to sign a contract prior to seeing the specific car I would be buying, and he said that was okay and encouraged me to come up. So I did. I drove the 20+ miles north later that evening, and when I got there, though it was a very busy Saturday, Ric helped me right away. I was at the dealership for about two hours that evening, getting my car appraised, getting a quote on the new car, and then coming to agreeable terms for both. In that time, Ric made sure to sit with me and make conversation to ensure any questions I had got answered. I actually met quite a few of the sales staff that night, and everyone was very friendly and helpful. I was asked if I wanted water quite a few times, and I was lent a phone charger when I realized my phone had died. I repeated that I was 95% sure I wanted to make the deal but didn't want to sign anything until I had seen the exact car I would be purchasing, just in case it had too many miles on it or didn't feel right when I drove it. They were more than willing to work with me on this, charging my credit card a small ($100) deposit for them to bring the car up. If I purchased the car, that money would go towards the purchase price, but if I decided I didn't want it after all, they would refund it. There was nothing to lose. Less than 24 hours later I got the call that the car had been located and brought to the lot. I drove the 20+ miles back, took a short test drive around the lot, and signed the deal. I am more than willing to drive a longer distance for excellent customer service.

Joe La Pelusa provided us with excellent customer service...

Joe La Pelusa provided us with excellent customer service and was very caring and honest. He worked with our budget perfectly and gave us an offer we could not deny.

We had a wonderful experience purchasing from Roy. He...

We had a wonderful experience purchasing from Roy. He was very knowledgeable, efficient , professional and provided exceptional customer service. We will come back , thank you!

We had a great experience getting this car, we explained...

We had a great experience getting this car, we explained to Joe exactly what we were looking for and he found it for us. Joe was fun, kind, took great care of us, and was easy to work with!

I just purchased a new 2014 Toyota Highlander this...

I just purchased a new 2014 Toyota Highlander this weekend. What an amazing car for an amazing price.My dad has been buying Toyotas from this dealer for years and now I know why.What an amazing experience. This is the only dealership I know that doesn't feel like a dealership. No pressure to buy at all. Everyone is extremely friendly, helpful, and really makes you feel comfortable. Andy and his team did an amazing job finding me the car I wanted for the price I wanted.Best price you can find out of all local dealers. I will definitely buy here again and recommend to all my friends to check out this dealership next time they want to buy a car.

Bad internet service

I contacted Toyota dealer of thousand oaks via internet and, I received a response from the internet manager .I asked a couple of questions .he told me he would check these things out and get back to me HE never did .I guess he didn't want my business?

The lease end for my 2011 Prius was coming up: April 1,...

The lease end for my 2011 Prius was coming up: April 1, 2014. Three months before the termination date I received an email from Mitch Bohn, introducing himself and offering to assist me with the termination of my lease and transitioning into a purchase or a new lease. I was impressed that Toyota kept track of me and that Mitch was available to help me through the transition. Wow, follow-up customer service!I made an appointment with Mitch in the beginning of March. I had been avoiding making a decision about purchasing or getting a new lease, as I felt unprepared in spite of my research and, though retired from a career in corporate management, as an older single woman I was fed up being seen as a target for unscrupulous sales tactics.So, apprehensive and resistant, I met with Mitch. I was frank with him, saying that my biggest concern was that I would make a poor choice given my budget, and that I would be shoe-horned into a deal that I would regret the moment I drove off the lot. Now, that might show up as an invitation to take advantage of me, but Mitch took it on as an opportunity to educate me on the pros and cons of buying or leasing a car. Over the course of 4 hours (he said he would take all day if necessary to make sure my questions and concerns were addressed satisfactorily) Mitch walked me through the financial intricacies, the car models, the now and future technology, the corporate culture at Toyota, the socioeconomic realities of buying vs leasing, the computer scenarios that demonstrated his recommendations, as well as several joint diversions into the foibles and merits of the human condition. I never felt pressured or deceived, and I did experience that Mitch wanted to put me in the right car at the right price with the right terms. In the end, I freely and confidently signed a lease for a 2014 Corolla sport and I am happy to report the car is proving a great choice for me.

Ric Saenz was very helpful and straightforward in dealing...

Ric Saenz was very helpful and straightforward in dealing with me and my wife. The Prius we were looking for was available and when I showed the ad I have from a competing dealer, it was matched. The finance department was smooth going also. Overall, I was very satisfied with the purchase of our very first hybrid vehicle. I would definitely recommend Ric Saenz and Toyota of Thousand Oaks to friends and family.

Not a fan of dealing with auto purchases. Satch made a...

Not a fan of dealing with auto purchases. Satch made a stressful experience quite enjoyable. He was very knowledgeable of both the new & used autos I was interested in. He spent a considerable amount of time reviewing purchase & lease options as well as my many questions. Will definitely recommend him to family/friends.

Roy, was very helpful in finding the car I was looking...

Roy, was very helpful in finding the car I was looking for, I had been to a few other dealer and he seem to really know everything about the vehicle, he was honest and up front about how the sale would happen, so we knew what we would be looking at in signing the contract. We would highly recommend him to anyone looking for a Toyota.

Absolutely the best experience I have ever had at a...

Absolutely the best experience I have ever had at a dealership. Nirmal was the most friendly and kind salesman. He matched the rates I got at another dealership and then some. He understood what I wanted and now I have the most awesome 2014 Spot Toyota Corolla. Roy generously let me test drive and answered questions, and Chris was so awesome and really helped me understand my contract. They were efficient with time and washed my car, filled my tank, and when I told them I had to leave for work, Nirmal personally DELIVERED my car to my work!!!! Seriously the best group of employees. I recommend this dealership to anyone, even first time buyers/leasing. They made me feel comfortable and I knew I wasn't being "scammed". Honest, awesome, thank you!!! I love my car!! I am so happy!

Thumbs up for TO Toyota!

I purchased my RAV4 almost 4 years ago and have been taking the car for service ever since then. First, the sales team seemed OK and I received a good deal. The finance guy was actually really nice and helpful. The great thing about TO Toyota is the service dept. They've always honored every coupon / discount and they clearly tell you what they're going to work on. The car has always been ready on time and I've never gotten the feeling they're trying to pad the bill or do anything besides take care of the customer. The only problem I've had with my RAV4 is the alternator went out with just over 40,000 miles (very unusual). Since I was out of warranty it looked like I was going to have to pay well over $600 to get it repaired, but they gave me the number for US Toyota and told me to call and see if they would at least cover part of the bill. The person I spoke to at US Toyota was very polite and professional and said she would review the case. Within minutes she was one the phone with TO Toyota where they vouched for me and talked US Toyota into paying the entire bill. I was very surprised / pleased! The only negative thing I can say about the service dept is I wish they would start washing cars again, but that's a minor complaint. In summary, a bit of a modest show room and decent sales guys. A pretty cool Finance guy (sorry, forgot his name!). And an honest and knowledgeable service dept. All in all a good place and where I'll go to buy my next Toyota.

Mark was a fantastic dealer. Al was great at finance and...

Mark was a fantastic dealer. Al was great at finance and they got my fiances brand new trick and drove 5 hours to get it.

very knowledgable!

Roy was very helpful, knowledgeable and friendly to work with. I'm very picky about who I work with in car sales, and Roy was awesome. He was straightforward and honest and negotiated a fantastic deal for me. Highly recommend Roy and Thousand Oaks Toyota!

Roy was very helpful, knowledgeable and friendly to work...

Roy was very helpful, knowledgeable and friendly to work with. I'm very picky about who I work with in car sales, and Roy was awesome. He was straightforward and honest and negotiated a fantastic deal for me. Highly recommend Roy and Thousand Oaks Toyota!

Nothing short of a fantastic experience. Mitch Bohin is...

Nothing short of a fantastic experience. Mitch Bohin is the man if you want a smooth, play-no-games transaction. I will recommend everyone I know to at least contact him to see for yourself if you are looking for a Toyota. He was able to get me the best deal in the Southern California area on my Tundra. Give him a shot!

We truly enjoyed working with our salesman Mark. Mark...

We truly enjoyed working with our salesman Mark. Mark was patient with us while we were trying to decide what model Toyota would be the best fit for my husband and I. I do not like pushy salesmen and Mark was far from that. I found him to be personable and knowledgeable. And for all these reasons I would refer my friends to him and feel they would be taken care of. I also love the drive of my new Avalon and couldn't be happier.

Customer service was great, everyone there seemed very...

Customer service was great, everyone there seemed very knowledgeable. Mitch gave me a great deal on my new car. I was in and out the same day with 0% APR!

The people at Thousand Oaks are friendly and willing to...

The people at Thousand Oaks are friendly and willing to work with you. They are awesome. I was very pleased with the time they spent with me making sure that I was happy.

I don't generally write reviews but I felt the need...

I don't generally write reviews but I felt the need to because I had a great experience all around at this dealership. I met with Joe LaPelusa and he knew what he was talking about and helped me find the exact car I wanted.

Giving this rating due to ease of purchase, no gimmicks,...

Giving this rating due to ease of purchase, no gimmicks, great experience with Joe and the entire staff. We will return to try out the service department next instead of the dealership we have been utilizing in MdR.

Visiting this toyota dealership was very easy and...

Visiting this toyota dealership was very easy and painless which is something you don't find at a lot of dealerships. I was greeted by joe lapelusa and he was very informative about all types of vehicles in which I settled with a honda at a toyota dealership. Joe made my experience as quick as possible after I decided what I wanted by communicating with his upper bosses and getting the deal done. I appreciated the great service and would recommend going to this dealership and asking for joe because he's a straight up kind of person.

This past week I went to shop around for a new car,...

This past week I went to shop around for a new car, specifically interested in the Toyota Corolla. I was very satisfied with the customer service I received. I was approached by a sales man name Joe Lapelusa just moments after I pulled onto the lot- He was extremely helpful and very understanding with my lack of credit. Although I didn't end up purchasing a car this week I would rate my overall experience 5 start and will recommend my friends and family to come back here. He made shopping for a car less stressful and I appreciate that.

Mitch Bohn........service date: January 27, 2014 Mitch...

Mitch Bohn........service date: January 27, 2014Mitch sat with me in my new Camry LE and instructed me in the operation of the steering mechanism, exterior lights, air bag systems, audio and Blue Tooth system, the operation of the windscreen wiper system, the gear shifting system including downgrade shifting to fourth gear from sixth gear to avoid over use of the brakes, the cruise control operation, the location of the power outlets, 2 each (12 volt), the location of all of the storage compartments including the trunk and the rear seats moving forward to create more trunk room. Mitch's office procedure was concise rapid and courteous.In my opinion as a Flight Instructor, I'd say that Mitch has his "Lesson Plans" written out pretty well.Sincerely,Floyd Price

Roy Devlin is a great salesperson. Was great to my wife,...

Roy Devlin is a great salesperson. Was great to my wife, our children and myself. Mr. Devlin spent over an hour AFTER the sale demonstrating all the features of the Prius Plug IN which. I can't believe I am getting 108 MPG driving around town.

What made our experience enjoyable was our sales person,...

What made our experience enjoyable was our sales person, Joe La Pelusa. He was easy going and madethe shopping very comfortable. We wold recommend this dealership and ask for Joe.

We were looking for a used Toyota Corolla. Roy helped us...

We were looking for a used Toyota Corolla. Roy helped us narrow down our search and did his best to give us a deal we could "live with." We were not expecting to buy a car immediately, but ended up doing just that due to Roy's honesty and knowledge. This is the third used car we have bought from Thousand Oaks Toyota... we are repeat customers for a reason! Highly recommend!!!

The costumer service was great. Ricky was very nice and...

The costumer service was great. Ricky was very nice and helpful. He got us the best deal possible and we walked away very happy. I will definitley recommend to fan and friends

Fred Khorrami is a sales person at this dealer location....

Fred Khorrami is a sales person at this dealer location. I traded my Prius to get a new one. This guy works with you in a very pleasant way, at first. Once the sale is done, he turns 180, and you be surprised if this is the same person you dealt with in the past. This guy literally cheated me. He never explained the dealer incentive of Toyota Loyalty Program that you are eligible to receive $500 if you buy or lease a vehicle. I blindly signed the contract, and later when I realized, dealer said I should have do my homework. I failed, and they took advantage of the situation. They sold me a busted car. The GPS reboots on its own, and the driver window has a problem. I called them and they asked me to bring the car to check it out. They also told me that if I buy a PC from bestbuy, and if there is a defect, I take it to bestbuy to fix. Enough of their lecture. I was not willing to take the car to dealer as I don't have time. This is a brand new car, and they should be sending someone to fix it or if necessary, tow the car and fix it. Still there is no fix. I am not going to this dealer twice. This is not the reason I got the car to take it back to dealer when the mileage is less than 200. Go figure!

I had the pleasure of working with Roy Devlin. I walked...

I had the pleasure of working with Roy Devlin. I walked onto the Toyota/Scion lot not knowing what car I was interested in. I had been to several other car lots and ended up walking off the lot because of the car salesman. I pulled into the Toyota lot and was greeted by Roy. I explained I had no idea what I was even interested in looking at. He walked the lot and showed me several different cars. There was no pressure or hassle from him at all, it made me want to work with him. I ended up with a beautiful, inexpensive, safe, reliable car, he found me exactly what I was looking for! Thank you Roy Devlin and the staff, it was a pleasure working with you all. This was the best car buying experience I have ever had, and I have had several! If you are interested in buying or leasing a car, I highly recommend you asking for Roy Devlin! I love my new Scion tc, thank you Roy!

My salesman at this dealership was Roy Devlin who was...

My salesman at this dealership was Roy Devlin who was extremely informed about Toyota cars, as well as working very hard in taking care of his customers and, therefore, I purchased a new Toyota Camry car in two trips to this dealership and for a very fair price. Roy handled my endless questions and test drives with the utmost patience and civility.I would recommend Roy Devlin and this dealership.

This was one of the most stress free car buying...

This was one of the most stress free car buying experience I have ever had. I was in contact with Nirmal who was upfront with the pricing. There were no surprises. It was great. In dealing with Richard...the same thing he went over all of the "add on" like one would expect but there was no hard sell.....it was great. I would recommend this dealership for anyone that is looking for a Toyota and has done their homework.

Nirmal Sikdar and Jacob and this dealership were very...

Nirmal Sikdar and Jacob and this dealership were very friendly and helpful for the purchase of our new SUV. We were very pleased to work with Nirmal on the purchase of our 2013 Toyota RAV4 XLE. We would definitely recommend Thousand Oaks Toyota in Thousand Oaks, CA to our family and friends. Thank you!

Had my car towed in to Thousand Oaks Toyota after hours...

Had my car towed in to Thousand Oaks Toyota after hours 3-22, 2013 and was told to leave my key in the drop box. I filled out the envelop and placed the key in the envelop. I had one of their sales people give me an envelope and he told me where to deposit it which I did. I have had this same key on my key chain since I purchased it in 2002. Never LOST OR EVER MISPLACED it. I called them the next day and they could not find the key. I told them to look in the envelop. They said they searched everywhere and could not find it and the envelope. I confirmed to look in the drop box. He said it was not there (that was about 12 noon on Saturday.) They asked if I had another key and I found the valet key. I had no other key. My son drove it to the dealer. Monday...no calls or status. Tuesday I called and they said they had not found the key but the car was fixed. I mentioned I want my key. I said that maybe one of their employees put it in their pocket or left it somewhere by mistake. No, they said they checked with everyone. I asked if they would make a key from the valet key, but they said that key could not be duplicated. I called Larry Osborne, Service Manager, an abrasive, unprofessional and defensive man, and he said that he was the only one to open the box for overnight envelopes. He said my key was not in the envelope. I said I had sealed it in the envelope...why would I lie about that. I asked if they had any cameras to prove I had put it in the envelope, he said no. What was odd was Larry said he picked up the envelopes when he got there, but the service rep. handling my service issues had still not seen the envelope at 12 noon or knew where it was. I was told if I wanted keys, I would have to pay for a new computer key system which costs over $1,000 plus installation. I was told Toyota may pay for part of the costs. This is just one incident out of a few I have had with the dealership. The last was they did not want to honor the recall for my 2007 Corolla because it was from Canada. Fortunately, after much ado and no returned calls from Larry, Toyota Corporate in Torrance resolved the issue. In this case, Thousand Oaks Toyota did not want to do the recall, because they did not know how they would get paid. They could have risked the lives of my family because of their poor "management decisions". Thousand Oaks Toyota's management style is to blame the customer and don't do anything for them that they can get away with. I have found the service rep. to be very knowledgeable and nice, but the management are rude, don't always return calls and represent Toyota's Brand name horribly. All I wanted was my key back as it was given to them. I feel they lost it and don't want to have to pay to install a new system. They are a hopeless dealership and are a disgrace to our community. Thank you.

Ric went out of his way to help locate the car I wanted....

Ric went out of his way to help locate the car I wanted. He was also helpful in the buying process, especially with comparisons between cars. I felt very comfortable with him (compared to some of the other salesmen at other dealerships-they felt slimy).

Ric was one of the best car saleman that I have ever...

Ric was one of the best car saleman that I have ever dealt with. He was fast and efficient. I would defineately use him again on a future Toyota purchase. He was quick with a follow-up after I purchased the Prius as well. A+ all the way.

We had a positive experience with Thousand Oaks Toyota....

We had a positive experience with Thousand Oaks Toyota. We wanted to buy a difficult to find car with specific features we wanted to have on our Highlander Limited. Nirmal and Fred were able to find the car we wanted and were friendly, helpful and honest throughout the search and purchase of our new car.

I had such a great experience at this dealership. Aza...

I had such a great experience at this dealership. Aza Perry was the sweetest sales person I have ever encountered with. He was so helpful and such a wonderful person. Ricky Miranda was very helpful as well and knowledgeable. I already had a lot of nice things to say about the people I associated with at the dealership. I would recommend to all my friends and family.

Very friendly, no pressure sales. Nirmal explained...

Very friendly, no pressure sales. Nirmal explained everything that needed explanation and was very helpful. He was willing to give us a good deal on the upgrade items.

Paul contacted me within 30 minutes of my Costco request....

Paul contacted me within 30 minutes of my Costco request. It was Valentines day and he was about to leave but took the extra 15 minutes to get me a quote. The quote was great and he even held the car for 4 days until we could pick it up. A great experience from beginning to end! If you are in the market for a toyota or scion I would highly recommend calling Paul.

I would recommend this dealership but you need to...

I would recommend this dealership but you need to modernize you facility.You also need work on speeding up the overall transaction but the sales team and finance team were very professional and friendly.

Having own Toyotas for many decades I have finally found...

Having own Toyotas for many decades I have finally found a dealership that I feel 100% confident leaving my car with to be serviced. Every experience I have had with them has been really wonderful I think their prices are really fair and they don't trying selling me crap I don't need. Of course having a Toyota means you barely ever go to the service department anyway! P.S My prius has 185,000 miles on it...Yay!

Nirmal was a great sales person to deal with. This is the...

Nirmal was a great sales person to deal with. This is the second car I have purchased from him. I just called him up and told him what I was looking for. He had all the numbers ran before I got to the dealership. The entire transaction only took a few minutes. I will be buying a third car from Nirmal I'm sure.

My brother helped me lease a new Toyota Corolla by...

My brother helped me lease a new Toyota Corolla by calling ahead for best prices and Debbie met our needs every step of the way. We really appreciated the fact that there was low pressure while negotiating our needs. Debbie was fantastic! Toyota was able to hold the car for us until I was able to pick it up. Ric was also friendly and helpful in reviewing the car's features once I returned. Thank you all soooo much!

I appreciated how Debbie worked with me to get the price...

I appreciated how Debbie worked with me to get the price I wanted. Everyone was extremely easy to work with and very friendly, I had an excellent experience.

This is the second Prius I've gotten from TO Toyota and I...

This is the second Prius I've gotten from TO Toyota and I couldn't have been happier with the quality of service not to mention the attentiveness I received from the sales staff. They made me feel really comfortable and the process was really painless all around. Nirmal, Ric & Debbie were my dream team and they made sure I was ready to drive away fully informed on how the car worked. For anyone looking to get into a Toyota, I recommend making the trip to Thousand Oaks and letting this top notch dealership treat you with the respect you deserve.

Our experience at Thousand Oaks Toyota was great! The...

Our experience at Thousand Oaks Toyota was great! The dealer who worked with us, Ric Tico Saenz, was very helpful and knowledgeable. He answered all of our questions and he did not waste our time. He was very patient and did not rush or pressure us into a purchase. We came to look at a 2012 Camry LE that we found on line. However, we actually found and purchased a better, more attractive and affordable 2006 V-6 Camry XLE after a test drive. I would definitely recommend this dealership to any of my friends and family members.

Thousand Oaks toyota is in a nice location and all the...

Thousand Oaks toyota is in a nice location and all the employees are knowledgeable and excellent. I'm not an easy customer but they worked with me as if I was the best customer they ever had.

Intelligent patients salesperson - efficient and not...

Intelligent patients salesperson - efficient and not pushy - could have had the paperwork ready when I arrived, though... The price was right,and the manager was on top of things as well.

Completely price gouged me, which is my fault for not...

Completely price gouged me, which is my fault for not doing the research, but they began by offering a price that was 140$/mo higher than what Toyota has posted on their website( in my idiocy I only checked this after the fact), and they asked for 1500 down as well, after two hours of tough bargaining we agreed on what seemed like a good deal. A day after I already leased with Toyota of T. O., I called the Oxnard dealer, and got a much better offer for the same exact package. So while it is my fault, I was ripped off.

I competitively shopped for my new Toyota Camry LE. This...

I competitively shopped for my new Toyota Camry LE. This dealership was able to match the price which was very important to me since I wanted to stay in the local vicinity. We went for a test drive. Ric showed me the bells and whistles, not once but twice. He even programmed my cell phone which turned out to be a big plus. I received a call almost immediately from the towing service who showed up early to pick up my old car at my residence which I was donating to charity. Thanks, Ric. The paperwork was done quickly by both Ric and Jasmine (finance). While she finished up her job, the car was being prepared for me. I was off and driving in no time at all.Thanks, TO Toyota!

I have purchased many vehicles over the years, mostly all...

I have purchased many vehicles over the years, mostly all good experiences. This was the BEST experience ever! No pressure and very cool people to deal with!

This was my second purchase from Thousand Oaks Toyota. I...

This was my second purchase from Thousand Oaks Toyota. I go for the service and always have a great experience. I would recommend family and friends to go to Thousand Oaks Toyota for their next car.

The service I received from Junior and Ricky...

The service I received from Junior and Ricky "Tico" was outstanding! They were very knowledgable and got be the best price in town! I will definitely recommend going to this dealer because they truly understand what great customer service is! Thanks to them I walked out with a brand new toyota!

Fred was very knowlegable with the brand and very kind. ...

Fred was very knowlegable with the brand and very kind. He didn't rush me and anwered all my questions. He followed the purchase from beginning to end.

Everyone at the dealership was very friendly and helpful....

Everyone at the dealership was very friendly and helpful. The transaction was prepared fast and was completed with ease. Overall no complaints, came in searching for a hybrid and came out with one :)

I made an appointment on the same day and they were not...

I made an appointment on the same day and they were not only able to accommodate me, but were waiting for me with models of the car I was interested in ready for test drives. The staff was friendly, straightforward, knowledgeable and gave me a great deal!

Azul was a very friendly non pushy sales person. He was...

Azul was a very friendly non pushy sales person. He was very knowledgable about the vehicles and didn't come off pushy like most sales people. He made everything very easy for me. I would recommend asking for Azul at this dealership.

Andre and Barbie were both very people friendly. Andre...

Andre and Barbie were both very people friendly. Andre (salesperson) was very knowlegeable about the vehicle.Barbie (finance) was quick and sharp. Out of all the dealerships in T.O.this was A-ONE

Corey was very professional. He followed up quickly and...

Corey was very professional. He followed up quickly and with the answers I was looking for. He was very friendly and knowledgeable about the Prius and was very upfront about pricing and availability. Thank you!

Very friendly dealership. We worked with Azu Perry who...

Very friendly dealership. We worked with Azu Perry who made the whole buying experience so smooth and friendly. We highly recommend Azu. He explained every step in detail and clearly. We also got a great deal on the car and were very happy.

My experience at Thousand Oaks Toyota was great! The two...

My experience at Thousand Oaks Toyota was great! The two dealers that worked with me (Tico Saenz and Junior Ashtiani) were very helpful and knowledgeable. Not only did they answer all my questions but they did not waste any of my time. They were very patient and did not rush or pressure my in my purchase. I would definitely recommend this dealership to any of my friends and family members.

My overall experience was absolutely great. Everyone...

My overall experience was absolutely great. Everyone there was friendly, accommodating, and knowledgable. I will never go to a different Toyota dealership. Andy, the GSM was exceptional. Thank you Thousand Oaks Toyota - I love my new Prius!

Stopped in to look at cars, looked at the new Prius,...

Stopped in to look at cars, looked at the new Prius, worked a favorable deal and left with a new car. Quite surprised it was so simple.

Mitch my original contact by email was very timely and...

Mitch my original contact by email was very timely and informative with information I needed to decide to come to the T.O. Toyota Dealership. Upon arrival with no appt. Debbie Washburn was assigned to talk to me as Mitch was not available. Debbie was very amiable and made my husband and I feel comfortable as valued customers. I was very happy to have Debbie work with my husband and myself as she worked very fast, efficiently and very knowledgeable answering all our questions and concerns with financial issues, car quality and services. If she could not answer a question she expediently researched with a positive attitude or referred us to someone who was able to answer the questions, which I especially appreciated showing her ingenuity and honesty.

Cory was excellent. Very knowledgeable,helpful and...

Cory was excellent. Very knowledgeable,helpful and efficient. Did a follow-up phone call and assures us he is available for any further questions or help. With this type of service it is easy for us to recommend Cory and this dealership. Barby C. in finance was very efficient and helpful. a smooth process.

We came here looking for a new car for my college age...

We came here looking for a new car for my college age daughter, after going to every other dealership in town. Of course, she wants to look at the Scion TC. Azu showed her all there was to see with her "Dream" car, then humored mom and dad, and took her for a spin in the Corolla S. She liked it, but then Andrew came out and said that he could give us a great deal on a Camary. So out again for a test drive. She came back liking it a lot. Not only did Andrew get us the payment that we so desperately needed, he did one better and got her into a sport model. No need to argue about monies on price or anything. She forgot all about that Scion TC!! They were so helpful, honest, down to earth, willing to help a 19 year old thru the whole process,I was dumb founded. In all the years I have been buying cars, my experience has never been this good. I have already told 2 of our friends to go there and see Azu!! I would highly recommend this place. Don't go anywhere else, give them the first shot.... you won't be disappointed, I promise.... Thank you for making my daughters first time enjoyable, Pam

We purchased a car from Thousand Oaks Toyota 2.5 years...

We purchased a car from Thousand Oaks Toyota 2.5 years ago. We had a good experience with the staff at this dealership then, and it was even better this time. I'm not a person that likes to spend an inordinate amount of time buying a car. If there was one thing I could change, it would be the car buying process because it takes so long. The folks we dealt with today were honest, informative, and most important to me, quick. We did the deal and walked away with a brand new red camry which made my fiance very happy. An extremely positive experience, kudos to the staff at Thousand Oaks Toyota, very professional

Junior, Jacob, and Fred were incredibly knowledgeable and...

Junior, Jacob, and Fred were incredibly knowledgeable and friendly. I highly recommend working with these gentlemen! I had an overall excellent experience and I LOVE my new Rav 4!

Just bought a new 2012 Camry SE last week and was very...

Just bought a new 2012 Camry SE last week and was very impressed with the professionalism of the dealership and its employees. My sales agent, Azu Perry, was very knowledgeable and helpful with the purchase and setup of my new car. He walked me through many of the features in the car and helped set up alot of the functions, including pairing the bluetoothe to my cell phone, all before i drove out of the lot. In my opinion I was treated right and drove off the lot feeling like I got a great deal on the car as well. I just had a great experience there and was in and out of the dealership in minimal time.

My experience of buying a new car from Thousand Oaks...

My experience of buying a new car from Thousand Oaks Toyota was wonderful. My brother recommended them to me, and I can see why. My salesman, Azu Perry, was courteous, friendly, honest and respectful. He explained everything clearly and with no pressure. Because of Azu and Andrew Winbush, I was able to get my dream car and at a great price. Also, the Finance Manager, Richard Todd, was very professional and helpful. I would highly recommend this dealership to family and friends. Compared to other dealers I had visited, Thousand Oaks Toyota surpassed all others in every way. Thanks to them, this was an exciting and enjoyable experience.

We've bought cars from this dealership in the past and...

We've bought cars from this dealership in the past and their customer service always seem to amaze me especially tonight. We came in there after a long day of work at 6:00 and was immediately greeted by Tico Saint when we step foot into the dealership. He was the most humble and most welcoming man. He was honest and he showed us a variety of cars that would work well for us. He would give us his honest opinion and we left the dealership being very happy with the 2012 Camry. If you ever end up trying to negotiate or finding the best deal you should definitely request to work with Junior Ashtiani. He has the customer interest at heart and makes deals that is best for you. He fights for you so you won't get bad deal that will rip you off. Also Nirmal Sikdar was the last person we had to negiotiate with. He was tough at first but after aggressively negotiating with him awhile it seems like he really cared that you got the best deal that was possible. He gave us a fair deal that was more beneficial for us. He always had a smile on his face and always threw in a joke or two to lighten the mood. The only thing that the dealership should improve on is the speed of their service. We came that around 6:00 and didn't leave there until 11:00. It would be nice to have faster service so we wouldn't be more tired than excited when we brought out new car home! Other then that they had excellent customer service! The vibrant energy was still alive and all the employees were still smiling after four hours of non-stop service and a long day at work. They never once took a break until the deal was done. I appreciate everything that they did for us tonight so the next time you think about coming to this dealership I highly recommend that you request for these three gentleman. You will not regret your visit here!

I was shopping a new lease on a Toyota Prius III as my...

I was shopping a new lease on a Toyota Prius III as my current Prius lease was up in a few months.Thousand Oaks Toyota gave me a great deal on a new lease and did so without the usual back and forth numbers games some dealers play. Moreover, my sales person, Azu Perry, was both helpful and straight forward on my options and was extremely helpful in getting the deal done in an honest and courteous manner. Shopping a new lease at T.O. Toyota was a refreshing and surprisingly easy experience!

My experience at this dealership was wonderful. The...

My experience at this dealership was wonderful. The entire staff was very friendly and helpful. They made sure that I was completely satisfied before i left the lot.

Very friendly people, they helped me find the perfect car...

Very friendly people, they helped me find the perfect car for me. Sales man was great he explained all the features of car. Finance manager gave me a great deal. I got the car I wanted for the price I wanted. Would definitely recommend people to Thousand Oaks Toyota. This is my best car buying experience.

I gave the rating that I did because Roy Devlin, in...

I gave the rating that I did because Roy Devlin, in particular was a very kind, professional salesperson. He answered many of our questions over the phone and was very personable. He was waiting for us when we arrived at the lot and was focused on our questions and on helping us to get the care we wanted.

Azul & Ricky were very attentive, patient, and...

Azul & Ricky were very attentive, patient, and courteous the whole entire time i was visiting T.O. Toyota. He accommadated me everyway possible, from the beginnig with his friendly greeting, all the way to the end of the sale. It was a pleasure doing business with both Azul & Ricky, I felt very comfortable the entire duration of my visit. No pressure sales, I had an enjoyable time leasing my new 2012 Corolla.thanksGABE

Didn't really plan to buy a car today. I just wanted to...

Didn't really plan to buy a car today. I just wanted to check the rates and deals on Toyota Highlander. Andrei Gafencu from sales helped me to find what I wanted and I was really convinced and got a good deal. Thank you!

I contacted the dealership after looking at their used...

I contacted the dealership after looking at their used vehicle inventory online. I spoke to Andy Winbush and he encouraged me to come look at the vehicle in person, which I did. I felt no pressure from his sales crew, they were very accommodating when I wanted to take it to my son and show him the truck. The truck was an older model, but was in pristine condition. I thought the price was too good to be true, but was very satisfied in the end. From the initial call inquiring about the truck thru the sales process and finishing paperwork with their Finance Personnel was nothing but an enjoyable experience. They also showed me their facility and what they offered and where I could come in to have my vehicle serviced. The whole experience will make me come back to buy another vehicle from them as well as having my vehicle serviced there.

We ended up buying two cars this weekend. Traded in a...

We ended up buying two cars this weekend. Traded in a 2010 Highlander and a 2010 Honda Insight. We were very disappointed by the other 2 Ventura County Toyota dealerships. This dealership will work to earn your business.

They have excellent service, they try to make their...

They have excellent service, they try to make their Customers very happy satisfied in terms of friendliness, very good price, understanding Customer concerns, Customer need and suggesting best option as per Customer budget.

Employees were friendly, easy-going, and the dealership...

Employees were friendly, easy-going, and the dealership has been giving good service for our other Toyota vehicles. Fred in finance didn't try to push anything onto us that we didn't want. Junior, Grant, and Sam made sure that we understood what we were getting and how to use the equipment included inside the car.We've been customers of this dealership for years, and we'll probably continue to be customers of this dealership for years to come.

I wanted to share with you some thoughts about a...

I wanted to share with you some thoughts about a wonderful employee you have working for you at the Thousand Oaks, Ca. Dealership (Thousand Oaks Toyota), Roy Devlin. As a new employee to the dealership, he was everything you would ask for in a sale's rep.My wife and I had stopped by the dealership due to an add I miss read, thinking there was a certain Camaro for sale at this dealership. We were assigned Mr. Devlin as our rep and he told us that perticular vehicle we were inquiring about was not at his dealership but would be happy to show us a Camero he had in stock or any other vehicles we might be interested. He was a "Non Pressure" sales person that has great customer service. SInce it was late that night, he showed us a Camero at his lot but we wanted to see the vehicle during the day. He was so informative and kind to us, we are loyal people so we waited till Wednesday to look at the car since we found out he had a couple of days off and would be back on Wed. It was Roy who gave us a follow up call on Wed. day, again with no pressure, just letting us know he was here for us if we had any questions he could answer or show us any vehicle if we were still interested.It was while talking to him on that first Contact Call, that I felt he was sincere about helping us and did not feel any pressure that we had to purchase a vehicle immediatly so he could get the commission if that was the case. From the beginning, Roy was always available to us. If he was on another line when I called, I was assured and knew I would receive a call back from him that same day, usually he called back within a half hour after I called. Roy offered a helping hand if we needed it. Every time we had a question or needed help, Roy was always there. Roy was so kind to offer his condolences on his behalf and on the behalf of Thousand Oaks Toyota when we were making conversation with him and told him that two family member deaths occurred to us recently. That really meant a lot to us as a family. I am a retired Los Angeles County Deputy Sheriff (27 years). During the 1990s, our department was not looked upon in a positive way due to our poor customer service by a few (maybe more than a few) personnel. Because of my background on the department, I was chosen to teach a division of some 1,500 personnel on Customer Service. It was mandated that the course be four hours long in which it was, but at the end of each class, giving countless examples of poor customer service and turning those situations into positive situations where the customer was satisfied with the outcome, I told the classes that to me customer service can be so simple if you think of it this way. I could have taught the class in just one sentence. Treat every person as you would like to be treated (with respect, compassion and kindness) or as a family member you would like to have been seen treated if they needed help. Being somewhat knowledgeable in Customer Service, Roy Devlin exemplifies all three traits and more. He was respectful to us in every encounter we had, showing compassion when deaths in our family occurred and was extremely kind and courteous at all times. Roy is an exemplary employee and represents your company in a professional manner at all times. *******I can not emphasize enough about Roys exemplary customer service. I would hope Thousand Oaks Toyota has a Employee Recognition program because Roy sure deserves (at the very least) recognition for a wonderful job well done and fantastic customer service. As far as we are concernd and I know my opinion is bias as I'm sure your company has several wonderful employees, Roy Devlin should be nominated for employee of the month. As I told him,I will always use him as a reference for anyone we know shopping for a vehicle. I cant thank Roy enough for making our vehicle purchase non stressful and a pleasent experience. The experience with Roy, reminds me of a time passed when a small town business treated you as if you were part of their family. My family indeed, because of Roy feel as if we are part of the Thousand Oaks Toyota family. We cannot thank Roy Devlin enough.Resapectfully,Michael & Debbie Koch

I found Allison Patrick to be very kind, considerate,...

I found Allison Patrick to be very kind, considerate, honest and efficient. I purchased my car from Toyota Thousand Oaks. Prices are great, and the service on my car has always been great. I will not go anywhere else to buy a Toyota. Next time I want to my car again from here.Sincerely,Matthew Khadem

As soon as we arrived at the Thousand Oaks Toyota...

As soon as we arrived at the Thousand Oaks Toyota Dealership, we were lucky enough to have been welcomed by Andrei Gafencu. As soon as we told Andrei that we were interested in a 2012 Prius, he showed us exactly what we wanted and explained all features in detail. Obviously, Andrei had done his homework and we were very impressed with his overall knowledge and great attitude. Andrei asked if we wanted to test drive and we did and my husband immediately loved the Prius. After talking numbers with Andrei, we then met Junior Ashtiani who also provided outstanding service. We actually felt comfortable! We came to an agreement on pricing and then we met Fred Khorrami who was a delight. All provided excellent customer service and I will recommend Thousand Oaks Toyota dealership to friends. The whole experience from the beginning to when we drove off in our new 2012 Prius was fantastic!Thank you

Rick Kusnier the sales person was very friendly and...

Rick Kusnier the sales person was very friendly and professional. He went out of his way to make our experience without being pushy. Thanks Rick

Dealer Rater This is the third car I have gotten with...

Dealer RaterThis is the third car I have gotten with Al Dellentash's help and guidance from Thousand Oaks Toyota . He is the epitome of what a representative of a car dealership should be. That is why I am placing an Ad in his honor in our fall Fundraising Luncheon Program which raises money for the Medical Research being done at Brandeis University. All proceeds benefit Brandeis Universitys Sustaining the Mind: Scientific Research and Scholarships program to find cures for neurodegenerative diseases such as Alzheimers, Parkinsons, and ALS.The Ad placed in our Program will go to almost 200 guests and also be included in the Brandeis, Conejo Valley Chapter Newsletter that will go to over 500 members in the Conejo Valley thanking Al, for everything he has done for me, and who he is in the world. Andy Windbush and Debbie Washburn get included for picking up the ball when Al was on vacation. They are a team to be proud of.

Azul and Eddie were very knowledgable, helpful and...

Azul and Eddie were very knowledgable, helpful and efficient in pointing out the features of the Camry, and the lease terms and conditions. We would recommend the dealership.

The team at Thousand Oaks are fantastic. Fred and Mitch...

The team at Thousand Oaks are fantastic. Fred and Mitch were caring kind an patient. They made the whole experience wonderful and took something stressful and made it joyous.

Allison patrick made my experience at T.O. Toyota a very...

Allison patrick made my experience at T.O. Toyota a very positive one by helping me get the best deal for my 2012 Tacoma. Ms. Patrick was very friendly, attentive,patient, and informative. I didnt feel pushed or hurried to buy at any time by Ms. Patrick; something that was the complete opposite of what I've encountered at other dealerships. Ricki, the sales manager, also helped with the car buying process and is a straight shooter who will tell it to you like it is when it comes to his dealership and the best deals they can offer you. These two definitely worked hard to earn my business and are professionals who were class acts. If you go to T.O. Toyota ask for Allison for a pain free car buying experience.

Azu Perry was extremely helpful from beginning to end. ...

Azu Perry was extremely helpful from beginning to end. He was unquestionably considerate of what our needs were right down to every specific item and preference, and went out of his way to do a little outside research pertaining to a specific concern of ours. He was incredibly knowledgeable about the vehicle, yet very down-to-earth and easy to work with. We undoubtably will recommend him to our family and friends if/when they are in the market for a Toyota.

Azu Perry and Junior took their time and showed me all of...

Azu Perry and Junior took their time and showed me all of the features of the vehicle. The were friendly, knowledgable, and seemed to really enjoy their jobs

I mainly dealt with two individuals at the dealership,...

I mainly dealt with two individuals at the dealership, Junior Ashtiani and Nirmal Sikdar. I dont have anything good to say about Junior since I found him to be pushy, dishonest and impolite. In regards to Nirmal, he was professional and helpful. Actually if it wasnt because of Nirmal I would have walked out and not made a purchase. Also, the dealership sat on my paperwork for two weeks to file /process my registration and license plate. I bought the vehicle on May 23rd and they did not process my paperwork with the DMV until June 6th. This has never happened to me before in my life, and I have bought several new cars before this one. I actually had to contact them twice and inquire about processing my paperwork with DMV so I can get my registration and license plate.

I am 23 years old and this was my frist new car buying...

I am 23 years old and this was my frist new car buying experience.T.O. Toyota Sales department is TERRIBLE. They told me they would match a price that I received from another dealership (which I had in writing), made me go through the test drive, fill out all paper work, spent about three hours there then the Sales Manger (some man with an Irish accent - I forget his name) walks up to look at the advertisement that they are matching and said they aren't going to match it. Not to mention he had the worst attitude I have ever witnessed.TO ADD INSULT TO INJURY, after I get terribly angry and tell them they had wasted my time & gas going out there, the Sales Manager proceeds to tell the sales associate "Hey, give them $5 for the gas they spent to get here." In the most SARCASTIC, CONDECENDING manner possible.HOW DO YOU EXPECT TO TREAT A CUSTOMER LIKE THAT????HOW DO YOU EXPECT TO HAVE HAPPY CUSTOMERS AND POSITIVE WORD-OF-MOUTH MARKETING WHEN YOU LIE (AND YES, IT WAS A STRAIGHT OUT LIE) TO YOUR CUSTOMERS? Worst experience! My recomendation is to go 15 miles south DCH Toyota Simi Valley. They were able to match my price with MUCH better customer service, CLEANER, NICER sales office, and EDUCATED staff.

Azu was the sales man that first approached us. He was...

Azu was the sales man that first approached us. He was very helpful in trying to help us find what we were looking for. He knew we wanted to buy a used car, and helped steer us to the right one. He was not pushy, but was really informative and really answered our questions openly and honestly. He tried his best to give us the right, fair deal. My wife is pregnant and we were looking for either mid sized SUV or a sedan, but both needed to get good gas mileage. He found us a 2009 Toyota Camry that was a great price with only 44,000 miles on it. Once we decided we wanted to negotiate and buy the car, Billy helped us out. He gave us the best deal possible with the best rate he could us qualified for. As first time car buyers with a baby on the way, I couldn't have asked for better service. The price was good, they were both extremely friendly and joked a lot. They made us feel comfortable. My parents had bought a car from TO Toyota before and they were thrilled with the service. We would definitely recommend anyone to buy their toyota or car itself at TO Toyota.

I highly recommend going to thousand oaks Toyota I had...

I highly recommend going to thousand oaks Toyota I had the best experience working with Sam Golshani and the sales manager, they both helped me out a lot, I had gone to a few different dealerships and got horable customer service, than I decided to go check out thousand oaks Toyota and met Sam who went above and beyond for me to get me into a car. I'm very happy that I ended up at thousand oaks Toyota they worked with me a lot and made sure I was happy when I left if you ever get a chance I would highly recommend visiting Thousand Oaks Toyota and talk to Sam Golshani, you will be glad you did, everyone at Thousand Oaks Toyota are really nice and friendly.

Compared to other Toyota dealers we have been to Thousand...

Compared to other Toyota dealers we have been to Thousand Oaks Toyota was by far the most courteous and professional. My wife and I went in to test drive a couple cars and were treated very well. Even when we walked away not buying the car they did not keep us there and try to get the sell. When the wife and I talked it over at home we decided to go back a couple hours later and make the purchase. Everyone we worked with was top notch. Will recommend Thousand Oaks Toyota to everyone and look forward to working with them again when I am ready for a new car for me.

We were in the market for a new car, but were in no hurry...

We were in the market for a new car, but were in no hurry to make a choice at this time. After visiting a number of local dealerships in the area, we happened to stop in on our way back home...kind of an afterthought really. We had been looking at smaller SUV-type vehicles and originally viewed models such as the Venza and Rav4. Sam suggested we also take note of the Prius, something we really hadn't even considered up till that point. He also introduced us to Debbie, who took us through the different styles now available for Prius. We were pleasantly surprised at how much we really liked the car, even though it's not aesthetically the kind of vehicle we originally had in mind. It was in line with the pricing we were looking to spend, and we went home to talk about all the cars we saw that day. The following day, I was passing the dealership on my Vespa, and just decided to stop back in to look at the Prius C, which we had not really looked at the day before. I finally took the time to test drive the car with Sam, and he was very accommodating to let me see/feel how it would handle. Long story short, I liked the C, but kept being drawn back to the original Prius IV, as there happened to be one on the lot which was the color and style we liked. With Debbie and Sam's help, and some frank interaction with Andy Winbush, we were able to close a deal on the Prius IV that day. Everyone we have encountered at the dealership has been very kind, and Barbie in finance was a pleasure to deal with as well. We will recommend Thousand Oaks Toyota to anyone who is looking for a car, as we found their activity to be extremely professional and fair. We prefer dealing with local vendors whenever possible, but would not have hesitated in seeking a better deal elsewhere if we had not been treated properly. Thank you guys once again for such a great experience!

I went in today to have my car serviced. In addition to...

I went in today to have my car serviced. In addition to the regular servicing I needed help with my navigation system. Sergio was very helpful in bringing a service technician to help me. When the technician was unable to help, Sergio brought me to the sales department. Junior Ashtiani spent a very, very long time with me working to resolve my issue and also helping me to set up and understand my system. Please keep in mind that I didn't buy my car from this dealer, and this clearly didn't influence the wonderful service I received.

I had an excellent purchasing experience with this...

I had an excellent purchasing experience with this location. Sales staff were efficient, professional, courteous and generous. Came in wanting a used car to fit my budget and walked away with a brand new car still within the amount I needed. Very happy with my purchase and am eager to recommend. I will be coming here for all my future service on the car. Thanks again!!

A good straightforward and friendly experience from...

A good straightforward and friendly experience from agreeing on the price to working through the financing and paperwork and taking the time to walk through the car and how wverything worked.

This was the 2nd dealership we visited searching for a...

This was the 2nd dealership we visited searching for a new car. T.O. Toyota dealership was great from the beginniing. Mr. Al , the mananger, was professional , friendly, and efficient. Ms. Debbie, the saleswoman , was very attentive to our needs, and explained the different nuances between models and styles. And to complete the transaction was Mr. Fred in finance who made this step professional, informative and easy. This was a totally different experince than the other dealership and I am thankful for that. I will recommmend this dealership as well as the the car, Camry.

The employees were very nice and helpful and the pricing...

The employees were very nice and helpful and the pricing was very good. The only thing I could complain about is the length of time that I spent actually purchasing the vehicle. Otherwise I had an outstanding experience.

All of the staff were pleasant, professional and they...

All of the staff were pleasant, professional and they created a relaxed atmosphere which was conducive to a pleasant shopping experience. Rick was on top of everything and knowledgeable, without putting pressure on my decisions. Rick also made sure all of my requirements were met precisely. Barbie walked me through the paperwork and all the business end of things and was helpful in my making the best decisions regarding ToyotaCare and financing. A pleasure to deal with, Thousand Oaks Toyota has met and exceeded my expectations of what a great dealership should be. kudos

Grant was an absolute pleasure to work with. He was very...

Grant was an absolute pleasure to work with. He was very friendly and really enjoyed his job. Vincent was a great salesman and helped push us towards buying a car. Fred was very knowledgeable and helped make the financing aspect very enjoyable, fun, and easy. He thoroughly explained all aspects of the purchase and was very hospitable. We really enjoyed working with the Thousand Oaks Toyota team.

Excellent in all ways - I couldn't be happier. I visited...

Excellent in all ways - I couldn't be happier.I visited quite a number of dealers and tested a variety of vehicles before purchasing this one. The sales team was professional and knew their product. The didn't pressure me and they do everything to make the customer feel at home. This is the second new car I have purchased there and I wouldn't hesitate to return.

I have been interested in purchacing a Prius for sometime...

I have been interested in purchacing a Prius for sometime now, my sales woman Debbie Washburn helped me choose the correct one for my needs and the sales manager Billy Lennox made it happen effortlessly. This is the way it should be ! After all the paper work was done Debbie went through all the cars features and helped me sync my phone, so I was good to go. I will be back for my next one in a few years because I had such a great experience.

They were very helpful and knowledgeable. Wasn't pushy...

They were very helpful and knowledgeable. Wasn't pushy and made the deal fast, fun, and painless. Would recommend and refer anyone to Thousand Oaks Toyota.

Being a widow, who for the first time was needing to...

Being a widow, who for the first time was needing to purchase a car "on my own",I went into the dealership -just to look- filled with many doubts and misgvings. Kimberly Pastucka greeted me and with the initial shake of her hand set me at ease. I was as equally impressed with her knowledge of her products as I was with her unimposing manner. She assessed my wants and guided me to the right vehicle for my needs. I went into T.O. Toyota to start my search. Two visits later, I left with a new Prius V. Everyone at the agency was so pleasant and helpful: sales, management, finance, get ready, etc.Since November I have logged over 10,000 miles and taken my car in for two 5,000 mile check ups. The service writers and the technicians are all so terrific. I am as pleased today as I was when I drove away with my new Prius V and I highly recommend T.O. Toyota to all my friends. Sincerely, Patricia O. Marley

Our experience at Thousand Oaks Toyota was very positive...

Our experience at Thousand Oaks Toyota was very positive and stress free, this is the third car that we have bought from this dealership and from sales to finance to maintenance we have always received top notch service. if you are considering a Toyota I would highly recommend you give them a try. Everyone we have dealt with cares about customer service and they really like what they do.

I loved working with the team at Toyota thousand oaks!...

I loved working with the team at Toyota thousand oaks! They were all knowledgeable, friendly and helpful. Originally we went in to buy a used car and they managed to find us an even better (brand new) car that still fell within our budget.

From my first interaction through my last, they gave me...

From my first interaction through my last, they gave me the service that i belive everyone needs. I had a great and stress free experiance in Toyota Thousand Oaks; that I will recommend anyone to go there to buying any used or new car. Let me put it simple, Thousand Oaks Toyota wants to make sure that you are happy.

Phenomenal service. Billy Lennox and Sam Goshani went...

Phenomenal service. Billy Lennox and Sam Goshani went above and beyond for me. They searched for two days to get me the exact car I wanted. I received a fantastic value on my Sienna. I shopped the car I wanted to 4 Toyota dealers and two of them would not even touch the price that Sam and Billy gave me. They are truly great guys and honest. I would send my family and friends to these guys without a doubt. Save some time and come here first.

Peter Loncto, our salesperson, made us feel comfortable,...

Peter Loncto, our salesperson, made us feel comfortable, was friendly and seemed to be genuinely good-natured. He worked to get us the deal we wanted, and the dealership worked well with us too. I did not feel pressured. I'm a local and in my opinion the sales dept. at this dealership has gone through some changes for the better in recent years.

The employees were extremely friendly and helpful. They...

The employees were extremely friendly and helpful. They were well informed about the car and its features. I was treated very well. Roger went the extra mile. I will recommend Thousand Oaks Toyota to anyone.

Recently purchased Prius from them. Most of the...

Recently purchased Prius from them. Most of the conversation took place via emails. The price offered during the email exchanges remained the same. The whole process was pretyy smooth and Kimberly was a pleasure to work with.

Great customer service. They were willing to work with me...

Great customer service. They were willing to work with me on everything and I didn't feel pressured (I have walked out of dealerships before over feeling pressured). Wish more dealerships were like this.

Purchased a new Toyota Tacoma from this dealer. Got off...

Purchased a new Toyota Tacoma from this dealer. Got off to a rocky start but Al in sales saved the day. Give him a call if you are in the market for a new car.

Kimberly was great to work with. I had done my homework...

Kimberly was great to work with. I had done my homework re pricing and car I wanted (Camry Hybrid XLE) and she worked hard to get me the price I required and the exact car I wanted (which required a complicated dealer trade). She was responsive to all of our questions and had great "energy" throughout the entire transaction. Eddie was fantastic in finance, giving us our options with no hard sale. We had been approved by and intended to finance from our credit union but Eddie came in with a better deal and much easier process. We have purchased cars in the past from various competing dealerships but we definitely intend to come back to TO Toyota for our next purchase based on our recent experience. We highly recommend this dealership.

I would like to say thank Jerry Avila and Rick because I...

I would like to say thank Jerry Avila and Rick because I am very Happy and satisfied with my 2012 toyota corolla you make my dream come truth THANK Jerry Avila y Rick Gracias por ser personas muy amables estoy agradesido por el trato que me dieron grcias

I am happy with the service and friendliness at this...

I am happy with the service and friendliness at this dealership. The sales person Azu was knowledgeable and thorough. The manager Billy was helpful and gave us a fair price. Thank you Toyota of Thousand Oaks.

This is my second time leasing a vehicle from Thousand...

This is my second time leasing a vehicle from Thousand Oaks Toyota. I returned there after three years and was greeted by warm recognition by a family oriented organization that knew exactly who I was after those three years and still remembered the details of my previous purchase. They took in my lease return, were very accommodating where my milage overage was concerned, and matched a weekend advertised price on a vehicle that was different from the one specified in the ad. It is details like this that truly distinguish Thousand Oaks Toyota. I recommend them highly.Where specific employees are concerned, Ricky is a family man who will sell you a car at a price that reflects his principles and his integrity. He is the kind of person you would consider a friend after completing your purchase. Azu is a very knowledgable employee, who, even though I am a Prius fan and am aware of many the Prius' particularities, still provided me with a detailed overview that introduced me to specific facts regarding the current generation.

Jerry has been very caring and he tryed very hard to make...

Jerry has been very caring and he tryed very hard to make my wife happy. This car is for her.The rest of the guys like Sam in the F&I were also great.

Friendly and knowledgeable staff. Solution driven and...

Friendly and knowledgeable staff. Solution driven and made the process of purchasing a car an enjoyable one. Everyone made sure to set clear expectations and as a result their were no unwelcome surprises.

Thousand Oaks provided a wonderful car-buying experience....

Thousand Oaks provided a wonderful car-buying experience. Al was more than reasonable to negotiate with, even generous and definitely patient. Frankie was diligent, thorough, attentive, and willing to do whatever was necessary to make me comfortable in my new car and trading in my old one. Billy was completely accommodating and patient wtih me, which was necessary during the financing, as I had never bought a car on my own before. I never felt pushed or taken advantage of--Billy made sure I was happy before we closed the deal. The financing guy, Eddie, was also helpful, patient and a pleasure to deal with. I would definitely recommend this dealership to my friends and family.

Great experience. Fred and Frank when out of their way...

Great experience. Fred and Frank when out of their way to be helpful and informative. I ended up having a fun car-buying experience and I am very satisfied with the outcome.

In every way possible, this TEAM of salesman made our...

In every way possible, this TEAM of salesman made our experience a truly friendy, knowledgeable and easy one. They went beyond all our expectations for helpfullyness!!! We will reccomend this dealership to all who can benefit from their expert training and extremely friendly attitudes. Best experience we have ever had in buying a new vehicle...

Our experience at Thousand Oaks Toyota was as pleasant as...

Our experience at Thousand Oaks Toyota was as pleasant as can be. We came in, offered what we wanted to pay for the vehicle and they did their best to meet our price and we left extremely satisfied.Aside from the warm friendly welcome one receives when entering this dealership, the overall aura there makes one feel no pressure to buy but yet take your time to really see what they can offer you and they do their best to accommodate you in every way.The service department as well as all the departments at this dealership to me are far superior to any dealership I have ever visited and highly recommend all to visit Thousand Oaks Toyota as they will indeed leave a happy and most satisifed customer/s.

Roger showed great customer service. Attended to...

Roger showed great customer service. Attended to everything that we needed. Patient about pricing. The financing was a problem. Took too long to figure things out. They gave us a very hard time.

Service was great and very professional. Price of the car...

Service was great and very professional. Price of the car was for our budget.They gave us a lot of options for maintenance service.Mr. Ashtiani showed us all new features of 2012 model and how to use them.Grigori and Alexandra kolesnik, Calabasas, Ca

Allison took the time to find us the perfect vehicle....

Allison took the time to find us the perfect vehicle. Billy came and took care of the negotiating which he made without causing any frustration which has always happened in the past. The service was excellent. I am so happy with Thousand Oaks Toyota and will recommend the dealership to everyone.Thank you so much for making my dreams come true.

I had a great experience at TO Toyota. Billy Lennox and...

I had a great experience at TO Toyota. Billy Lennox and Nirmal Sikdar were extremely helpful, friendly and knowledgeable about their products. I was buying a car for my mom and they worked with me at getting a price that was affordable for her. Buying a car could be painful with all the haggling and negotiating that takes place but Billy and Nirmal knew her budget and found something that was right within the price range. They were very professional and honest.My mom is very happy with her "sporty" car and was thrilled that they included a 2 year free maintenance and roadside assistance. I feel assured that she is driving a safe, comfortable car. I have never bought a Toyota before but I will now make Thousand Oaks the dealership I will buy from. I would highly recommend this dealership to anyone.

I went in looking to trade in my truck I needed something...

I went in looking to trade in my truck I needed something with a lower monthly payment due to our bad economy I was no longer able to afford my truck ( that I loved and was very up-set to part with). Although I was not in the best of moods to be there at the dealership the guys there made trading my truck in much more enjoyable than I expected. They were understand of my needs and came up with the best solution for me they worked fast and made me feel comfortable. I walked away with a much lower monthly payment and a brand new car (that gets way batter gas mileage). Thanks to the guys at Toyota of Thousand oaks I'm cruising around with more cash in my pocket and a brand new car.

Thousand Oaks Toyota was fantastic! Their customer...