Thomas Kia of Highland

Lease leads to sales

Past experience with dealers left me uneasy, always leading to used car purchases. After working with Jose earlier this year for options on a new vehicle, my unease was put to rest. Ended up with a great lease deal on a new Sportage, also a new for me. Later this year, ended up needing another vehicle. After last experience, decided to go with Thomas Kia, and purchased a new Optima EX. I was totally satisfied with both the experience and the car. As bad news always comes in threes, my son's car also went 2 weeks after mine. Looked for a used car at a couple dealers, but then thought, Thomas! Great used car, low mileage Ford Focus hatchback. Jose scored a triple for good reason. Made the experience very easy and no stress. I would highly recommend Thomas Kia, for the courtesy, service and vehicles.

Amazing

They are extremely friendly people feels like you known them for years they alway do an amazing job with my services in an timely manner I love them!!

Screwed me over

My experience has been horrible at this place. Aug 11th we bought the car I was in a fender bender and noticed the car has been in a previous accident. I was NOT aware. Paid for it to be fixed out of pocket. Took it to Tennessee The air and the breaks went out while we were down there. Paid to have just the breaks at that time because they told me the a/c was covered under warranty. But the time I got home 2 weeks later my axle broke. They fixed it. I had it back and 2 days later (today) the Windows will NOT go BACK up. And the door locks are messing up. This is the WORST car I have ever had and it was the only one I've ever bought off an actual car lot. Never once has Thomas kia of highland ever asked how to make my experience better. They dont care what happens after u buy their cars.

Lease

Mohammed made the lease process work for me and my hectic work schedule. Fast and affordable so I could be on my way in my new Optima in no time!

Best experience

From the moment I walked in the door Jose Martinez made me feel at ease with no pressure. There was no waiting the vehicle I wanted to see was ready for a test drive as soon as I got there.He worked with me and my budget. He was very patient, not pushy, and very friendly. He took his time to listen to what I was interested in and my needs in a vehicle, I did purchase a Sportage. Everyone at Thomas Kia made my car buying experience a great one! I highly recommend Thomas Kia and Jose Martinez and Matt in the finance department. Thank you

Best experience ever

During the entire day Mohammed Youseef was patient and very concerned with making sure I was happy and relaxed. Everybody was knowledgeable and down to earth. My experience with the service department has been great as well. I will be buying my next car there as well.

Great cars, friendly and caring staff

Mo was friendly, knowledgeable, and worked hard to get me a great deal on a used Kia minivan. I felt he listened to me and wasn't trying to push a sale. Great service!

Excellent Experience

From the moment I walked in the door Jose Martinez made me feel at ease with no pressure. He worked with me and my budget. He was very patient, not pushy, and very friendly. He took his time to listen to what I was interested in and my needs in a vehicle and promptly guided me to the Kia Soul which I did purchase. Everyone at Thomas Kia made my car buying experience a great one! I highly recommend Thomas Kia and Jose Martinez. Jose you rock!! Thank you!!

Excellent car buying experience

From the first time we talked with Jose Martinez, we felt at ease. He was easy going and not pushy at all. He was informative, friendly and attentive; everything you want your salesman to be and nothing more. We had some questions about the used car we were looking at and they even allowed us to have it checked out by our personal mechanic to give us peace of mind. Once we settled on deal, the process was swift and painless. We were impressed with how courteous and efficient the entire process was. Jim Knizek in Finance was the same way - very personable, informative and very helpful. He did everything he could to get us the best possible financing and more. We are very grateful for the extra effort he put into our sale. Thank you to Jose and Jim - we have shared our personal story with friends and family. Great customer service goes a long way with us and we definitely experienced it here.

Easiest Car Buying Experience EVER

From the first time we talked with Jose Martinez, we felt at ease. He was easy going and not pushy at all. He was informative, friendly and attentive; everything you want your salesman to be and nothing more. We had some questions about the used car we were looking at and they even allowed us to have it checked out by our personal mechanic to give us peace of mind. Once we settled on deal, the process was swift and painless. We could not believe how courteous and efficient the entire process was. Jim Knizek in Finance was the same way - very personable, informative and very helpful. He did everything he could to get us the best possible financing and more. We are very grateful for the extra effort he put into our sale. Thank you to Jose and Jim - we have shared our personal story with friends and family. Great customer service goes a long way with us and we definitely experienced it here.

Rude managers horrible wait time

I bought a car from Kia and they tried charging me $3000 more than the sticker price saying they put the wrong sticker on the car. Every time I try to get my free car wash it takes over an hour. They gave me my oil change and forgot to reset something then when I came back they told me it would take five minutes and they were sorry they made a mistake but then after an hour they sent me to another dealership bc they said they didn't know how to fix the issues. When a sales man shook my hand his cigarette smell rubbed off on my hand and after washing my hands twice I still smelled like cigarettes.

2016 Kia Sportage

When I walked in I wasn't sure about what I wanted, until I saw the new 2016 Sportage in the showroom... It was then, and my wife looked at it, that I knew what I wanted! Jose met us at the door, was polite, accommodating, friendly and did everything that I needed to get the deal done!!! Everyone at Thomas Kia was absolutely fantastic!, from negotiating the deal, until we drove away with our new Sportage! Thank you to everyone at Thomas Kia for your GREAT customer service!!!

Swift

I got an amazing deal! Jose Martinez helped me get the car I wanted and the business manager Jim helped me get the price I wanted!

Excellent service, friendly, knowledgeable personnel

Thomas Kia of Highland is an excellent choice for anyone looking to buy a car. The salesmen were very friendly, not pushy! They knew more about every vehicle on the lot than humanly possible. They were super patient with us as we probably test drove 10 cars in one day. The finance person, Jim, was extremely helpful. He was able to explain everything to us. We have less than perfect credit and we are now on our way to better credit and are enjoying our 2016 Kia Sportage! Our daughter also bought a 2016 Sportage ! Thanks, Tho as Kia of Highland! Thanks to Jose, Jim, Mo, and Chris!

Purchase a used vechile

Saw a vehicle I was interested in and spoke with Mohamed on the phone for 45 minutes explaining what I was looking for and price range. He listened and told me that the car I was interested in would not be the one I would like. He gave me 3 other options and pros and cons of each one. Never meeting the guy I could tell he was very honest, sincere, and in tune with specifically what I needed. I told him I did not want to drive 150 miles for a wasted trip and he assured me the vehicle he was recommending would work for my needs. He was right on the money! Could not be happier with this car and for the price I got I am very satisfied. I have been an educator for over 30 years and think that I have developed a very good understanding of peoples values and beliefs and I would highly recommend Mohamed and this dealership to anyone purchasing a used automobile.SincerelyCurt for Indianapolis

Great

I went looking for something around the price that I know that I can afford. Thanks to John & Nick I was able to get what I wanted

Terrific :)

Just bought a 2015 Kia Forte Ex for our daughter. Not only were we happy with the price of the car, we received nice compensation for our trade in. Tracy Martin went above and beyond to not only get back to us with a quote QUICKLY but found the exact car we were looking for. Also, we were never pressured into adding extras, either with the car purchase or the financing. Thanks again to everyone at Thomas Kia of Highland. Look forward to working with you again in the future.The Goodmans

Excellent customer service!

I would like to personally than George Washington Jr. for assisting me with my new perchase of a Kia Optima! Thank you again! Great Job!

Poor Customer Service

The experience that I received at Thomas Kia has been the WORST that I have ever received to purchase a car. The two sales representatives that helped me at this dealership were Persa and Greg. I went in hoping to purchase a 2015 Kia Optima LX and when negotiating the price of the car, I made sure to specify that I wanted the price of the car before we did anything. They came back with a piece of paper that had four different options for me to choose from and each of them had three plus signs underneath the price of the car. The two sales representatives told me that these plus signs meant the title, tax and fees were included in that price. I asked a few times to be sure and each time I was told yes. So, since I thought I was getting a good deal on the car for the price they were giving me, I decided to purchase the car. Well, once I went to sign the paperwork, the total price was completely different ($2,000 more) and I was told that the title, tax and fees were NOT included in the price they were telling me. I still took the car, but I made sure to express my concerns and frustration before I left the dealership, and asked if there is anything they can compensate me for because I was wrongfully informed about the price; however, all I was told that there is nothing they can do for me except rip up the paperwork and act like nothing happened. This just added more fuel to the fire. Long story short, after a few more other obstacles with this dealership, I did decide to return the car, which worked out for the best. I ended up going to Southlake Kia and ended up getting the same car with added extras, lower miles, and a way better, lower price with GREAT customer service. I did end up writing the General Manager of this location and although I did receive an email back with an apology as well as a free service offer, I have no intentions of visiting this dealership again.

Awesome all away around

From the first phone call to the signing of the paperwork hands down the best dealer I have ever dealt with. Tracey Martin was excellent on the sales side while Tom the GM was great to deal with. Everyone one I came in contact with gets an A+. Thanks guys

Good experience

I purchased a Kia Sedona and was pleased with the experience. Tracy Martin did what he could to get me in the vehicle of my choice at a price I know I couldn't beat. Will be back.

PAPERWORK

April 25th 2015 I purchased a Kia Optima Ex from Thomas Kia of Highland Indiana The wrong information was on the paperwork, vin # mainly. When the dealership contacted me a few days later about this, I went into the dealership the next day to have this corrected. Everything had to be rewritten with the correct information. Before I was contacted, I had set up an online payment acct. with Kia and obviously I entered the wrong information. It's been 4 days since this correction was made and the finance company (kmfusa) still has not received the correction. My payment is approaching and nothing has been done to remove the wrong payment information. Looks like my footwork isn't done yet. Why do I have to take matters in my own hands to correct this? That's up to the dealership to correct this, asap. This is my 3rd Kia Optima I purchased from Thomas Kia and my last!!!

Excellent experience

My experience with Thomas Kia of Highland was excellent. The sales person Mohamed was very friendly and couldn't do enough for me. I came to this dealer looking for a Kia Sportage. At first we did not agree on the price of the vehicle and they did everything they could to get the payments within my budget. I walked out of here with my new Sportage and couldn't be happier.

Seems very desperate

Tracy keeps emailing me about a vehicle I told him I am not interested in any more. Tried making it clear and it seems he didn't get the memo. He keeps emailing me about "Price drops and new rebates" but it seems like it isn't even the true price after all. I could offer a better rating if this dealer if they wouldn't keep bugging me about a car I don't want anymore.

First car buying experience

My brother recommended this dealership to me when I decided to make the plunge into buying my first new car. I can say that I left there happy and satisfied. They worked with me to get me exactly what I wanted and I was treated with the up most respect. From the sales employee, to the management and finance department, they worked with me till the very end. I left there with a brand new car and I got everything I went in expecting. Everyone was very helpful.

Good car buying experience

As car buying experiences go and a Chryser/Kia owner for over 20 years, Thomas Kia is one of the better ones. My salesman Tracy and a number of other employees did a great job finding the car I was looking for. Being an "older" car buyer there was a LOT of electronic and technical issues to deal with and Tracy was very patient with me and took the time to be sure I understood most of it and even did a lot of it for me. I feel that they will be there to answer any further questions I may have and I know the service depart meet is excellent. Hoping to have lots of good years in my new little red wagon (Soul).

Too many emails.. failed to read replies.

I inquired about a truck that they had posted on Cars.Com after two days of no reply, I received an email from a George Washington Jr. informing me that the vehicle was no longer available. I sent him a response thanking him and since i have received about 6 generic emails asking me to come in and look at the inventory. I replied to the first one declining the invite but still continued to receive the emails about every other day. I cannot comment on much else out side of that. but follow up and follow through was blank, poor sales performance. they were not looking at what I was emailing back. I wish them luck in the future I do not think negatively on the company nor its employees, just believe they can work better to improve the online sales side. Thanks, D.

Great service

George Washington JR and Muhammad Yusaf are the best salesman I have had the pleasure of working with.

Tracy Martin Awesome Salesman

awesome salesman very confident and knowledgable I went in looking to buy a car and thought I knew a lot about the vehicle I was interested in but I guess I was wrong Tracy Martin, one awesome salesman, explained every option on my new 2015 Sorento. there were so many things that I didn't know that I totally cannot live without now, Its made driving this wonderful vehicle awesome. Mr. martin also took the time to set me up with an appointment for my first oil change and service. All I have to do is show up. Thank you mr. Martin and thank you KIA for all of the wonderful warranties that come with this awesome vehicle.Andrew Monko

Great place!!!

great place was very clean and very professional would recommend to anyone I know and their warranties are great.really couldn't get a better price anywhere else.Thanks Mohammid Ayyash!

great personal!

they were very nice and patient with me. also showed me all and best rates possible on the market. would go back when im ready to buy. Mr. Ayyash was very helpful and very funny. Thanks!!!

Great!

They are very nice and professional got what I was looking for. Thanks Mohammid. A!!

Very nice people!!!

They are great to deal with pretty clean and nice to me. I found a great car for a good price. Thanks Mr.Ayyash.

pretty good and fair.

I got a clean car for a good price. Mohammid Ayyash got me a great price for a used car I was looking at.

Love it.

Great place. Mohammid .A . I owe you brother. I will come to you when my son is ready to buy. You and your manager are great guys made it fast and easy with all the jokes. Thanks

Nice people

Nice people and had fast and great service. Moe the sales guy was funny and made me laugh the whole time I was there. thanks!!!!!!!!!!!!!!!

Nice warranty!!!.

good people and very professional . Ayyash was a great help.

The best dealer in Indiana!

Mohammid Ayyash was really working to get me the best vehical for my dollar.

great service

The service was fantastic. I couldn't have asked for a more friendly and caring envenvironment. You guys were on top of your game, had everything ready to go and knew exactly what I wanted. Thano you so much, everything was 1st class service, i will recommend you guys to everyone I know.

Great service!!!

Mohammid Ayyash was a great help and foundclear what I wanted for the right price.

Good prices!!!

This young man Muhammad Ayyash was very professional and was a great help.

professional guys.

Mr.Ayyash was very professional and a real funny guy.

Awesome experience

The experience I had at Thomas kia was awesome.. Not only did i receive a great deal on my new 2015 sportage and an even more awesome was the salesman Mohamad who got me the great deal!! He is very knowledgeable about the vehicles in your establishment and is very personable and that made the buying process that much easier and convenient. Also the finance gentlemen Mike was extremely helpful and knowledgeable as well. Over all I had a fantastic experience at Thomas kia and would definitely recommend this dealership to my friends and family..

Deceptive, very deceptive. Beware.

Spotted a used car on a Sunday that was worthy of a second look. Went home and looked the car up on their web page. Price was good. I researched the web for like cars/equipment and decided that if the car looked and drove good in the light of day I would buy it. Turns out that the car had scratches along the side and on the hood. But all else was ok for the most part and if they would fix the scratches, I'd give them their asking price. Now for the trickery. The price online is not the price. Who would have thunk it? Seems that it should be. The price is $4k higher. This is supposed to be a trade in allowance of some sort. I guess if you give them your car you get their car for the price on line. I have no trade, so I have to pay more than the advertised price for the car. Not putting the true price you are selling your product for is deceptive. Folks that feel that they have to trick you to make a living have a special place reserved for them in the hereafter. I think the good reviews for Thomas Kia are a lot of baloney. Can't possibly be the case.

Wonderful New Ride

Visited Thomas Kia with my daughter, who made a purchase. Looked over the Sportage on the showroom floor while waiting for her to complete paper work. Returned a week later to take a test drive. Liked the ride. Jose Martinez was great to work with. The selections I had made from the on-line inventory had been sold - so with the help of Jose and Tom Seely - finally located a Sportage in our color choice and with the EX Premium Package. The vehicle is great looking and a fantastic ride. The UVO technology is awesome. Thank you for the super effort to provide the vehicle my wife and I wanted.

AWFUL EXPERIENCE

I went to Thomas Kia on a Tuesday night to look at a 2011 Town & Country that was listed on their website. When we arrived at the lot, we were quickly greeted by Tracy Martin, who got us the keys for the van so we could take a look. Once we got into the van (the key fob needed new batteries), we quickly noticed it hadn't been cleaned yet. There was crayon on the sides, and just general dirt and muck everywhere. Really disappointing, but we took it for a test drive and were generally pleased with it, until we cleaned the front windshield and noticed the rather large crack in the middle of it. Once again, something that should have been fixed before listing the van for sale. Did you think no one would notice? When we returned, we told the salesperson that we were interested in working up some numbers if the van would be detailed and the windshield replaced. We went into the showroom and waited while Tracy got some numbers worked up, and got quite a surprise when he returned. The cost of the vehicle had suddenly gone up $4,000 because we didn't have a trade! I was upset that they snuck this in on us, and told him we weren't interested in the van for $22k when it had been listed for $18k on the website. He then wrote up on a piece of paper:$18,000+ tax, title, licenseX_________________Drive HomeHe wanted me to sign it stating that I would take it home if they could offer it for $18,000, though we still had questions about the warranty and financing, plus the cosmetic work that still needed to be done! We refused, and when he continued to push the subject, we got up and left. I was absolutely disgusted by this tactic. We were clearly interested in the van and didn't need to sign our name to something to express that.The next day (Wednesday), I received a call from what I believe to be a third-party service review company. After sharing my bad experience with the service rep, he asked if we were still interested in purchasing the van if we could deal with a different salesperson. I agreed I'd speak with someone again, but would only deal with a manager. We disconnected with the promise that I would be contacted soon by a manager.The next day, I did receive a call from Daenan (I believe that's how you spell it), and he offered me the van for $18,495 with a lifetime powertrain warranty. I told him I would speak to my husband and call him back. Within a couple of hours, I called back to say we were interested, but couldn't come in until Friday night because my husband had physical therapy that night. He stated that was no problem and he'd see me then.On Friday afternoon, I got a voicemail from Tracy Martin, the original salesman that had caused me to walk out in the first place, saying that they took a deposit on the van that morning and the woman was coming in to pick it up that evening. I'm glad I was busy at work when that call came in because I may have said some things I regretted had I gotten that news from someone I was already unhappy with. I couldn't believe they had the audacity to have him call me! I called back and spoke with Daenan again and confirmed that yes, the van had been sold. I was incredibly upset. I had never been asked for a deposit, never called before they made the sale to confirm if I was indeed coming to purchase it that night. To agree on a price and commit the van to me and then sell it out from underneath me was bad business and just plain wrong! My husband and I decided to go by the dealership after work on Friday anyways to express our disappointment in how this was handled. I knew it wouldn't change anything, but I wanted him to know, face-to-face, how wrongly they had treated us. We got no remorse and an apology with no real feeling behind it. "That's the way it works sometimes" is all Daenan kept spouting off to us. I'm sorry, but that's not the way it should ever work in a properly-run business. On the phone, he said he wanted to earn my business, but it's clear to me that was never really the case. You cared about making a sale, but not about earning my business. There was no respect from anyone at that dealership, and I want everyone to know that they're only interested in selling you vehicle (no matter how dirty and banged up), but they're not interested in earning you rtrust and respect. There are a lot of other dealerships in that area, and I'll be making the trip to others in the future while I continue to spread the word of how awful an experience trying to purchase a vehicle there really was.

scammers

This dealer is no good. They lie about how much down you need and then the following week tell you you need more. Even though you and the dealer already signed a contract. Then they tell you to lie to the finance company that you already paid the full amount of the downpayment, even though you havent.

bests most all other dealers

I have had all of my Kia auto/ SUV serviced at Thomas Kia, the reason being the service department. Nettie Burke has always greeted me with respect and How can i HELP YOU. I actually enjoy speaking with them. The quality of work done, and the honesty is what brings me back. the addition to Kim in the service department is also a breath of fresh air.

Horrible Experience - Manager Rude to Senior Citizen!!!!

Took my senior citizen Dad for new car. The Kia Soul was the best vehicle for him to get into because he had a hip replacement. The sales person was nice and told us of an awesome discount that made the car affordable for my Dad. After the test drive I went and coordinated the vehicle with her that he wanted. She did a search found the one to get to the Highland location, gave me a quote and I put a deposit down on it. The next day I took my Dad on his 86th birthday to pick up the car when we went to pay for it, the price has all these add-ons to the price and the manager would not honor the price quoted to us. The price was almost $3,000 higher then we were quoted and he was rude and arrogant and did not want to work with us at all. It was like sorry you can just leave I'm not selling you this car for what you were quoted. We could not believe this treatment, my Dad was so disappointed. There is nothing good about this place! Watch out for false prices and jacking up the price for his so called "prep charge". This was a horrible way to treat a senior citizen who is also a veteran. BEWARE OF THIS DEALERSHIP!!!!

an unexpected pleasure

i started on line just looking for fun really but when I saw the deal they had going $4,000 guarantee trade in I had to check further and I am so glad I did. the sales lady was nice very personable and just a joy to deal with . the general manager was nice friendly and gave us not one but two small piggy banks which doesn't sound like much but it showed his sincerity that we were there. and the finance manager we knew from a different dealership so we were old friends. the most important thing that I want everyone to know is I told them what my ceiling was for monthly payments and even though I know I was a pain they worked and put me in a new 2014 soul for under my ceiling payment. so I would say to anyone looking for a new vehicle at least drop in give the a chance I don't think you will be disappointed. and another thing they offered us water on our visits to them no dealer has ever done that to us before.......kudos Thomas kia

Awesome!!!

Had an awesome experience! Traded my soul in for a newer soul and I love it! I absolutely wanted a red one and they found it for me. I love my car! Tracy did all he could for me to make me happy! Thanks Tracy!!!

Excellent customer service

It was so refreshing to visit a dealership with a professional, genuine, diligent sales person such as Tracy Martin. Tracy went above and beyond my expectations, he follows up and makes you feel very comfortable to make this very important investment. Tracy was very detailed and thorough when I purchased my new vehicle and was available if I had any questions about the functions on my vehicle thereafter. This was definitely a friendly environment and thanks to Tracy Martin, I did not feel like an ordinary customer. I will undoubtedly recommend this dealership to anyone looking to purchase a vehicle and make sure you request Tracy Martin.D. Russell

Thomas Kia Rocks!

My wife and I had an incredibly wretched experience at a Thomas competitor in Merrillville, and stopped at Thomas Kia still really upset. We had bought a new Kia there back in 2000, and have been really, really impressed with their service department. Stan Adams greeted up (pointed me to the restroom since I'm a male of "that age") and showed my wife a new Soul on the sales floor. Polite, friendly, no high pressure, extraordinary helpful. To make a long story short, an hour later we drove out with a new Soul! My wife has wanted a Soul since seeing the hip-hop hampsters. I've been a Soul Man since seeing Soul Brother #1 back in 1964. As we drive out into the sunset of our retirement in a new Soul, I'll be the guy in the tie-died shirt, the stingy brim hat and Blues Brothers shades and she'll be in the long hippy dress driving off to the next Grateful Dead concert in the sky!Thanks Stan and thanks Thomas Kia!

Exceptional Service

My family owns 4 KIAs (07,08 & two 2014) vehicles.....Having Neddie Burkes in the maintenance department is one of the main reasons that I purchased 4 vehicles from Highland Kia. He's always treated me & my family with respect & goes beyond what is needed to keep customers coming back to Highland Kia. Don't let him go......promote him!!

New 2014 Optima Owner

The salesmen and associates at Thomas Kia in Highland were extremely helpful when purchasing my car! I was able to get a deal and drove away in a brand new Kia Optima with only 17 miles on it! I absolutely love my Kia and would refer anyone to their dealership! They were absolutely PHENOMENAL! Thanks Again!!!! :)

joby vrbanich

joby vrbanich was very easy to work with. he answer every question i had about kia soul,from test drive to signing the papers. from the time i enter the showroom to leaving the dealership with my new kia soul. i recommend thomas kia of hightland 100 per cent. best saleman joby.

Customer Service

I reached out about a car on Cars.com. I was contacted the next day via email as requested. The Internet sales staff was very helpful. However, the car was sold before I could check it out. The only issue I had was that they did not reach out to me after the car was sold to let me know.

Fantastic experience. Lori was great to deal with. Only...

Fantastic experience. Lori was great to deal with. Only Complaint, they gave a 50' tv with new purchase but did not give us ours. Other than that, best dealer yet.

purchased a Kia Soul 2014

Everything was terrific! This was the second vehicle my husband and I have purchased from them in two years.

Great customer service!!

This was the by far the best car buying experience I've ever had. Mike T. was great! He didn't try to pressure me into anything and he was very knowledgeable. There was no haggling and the price was great. I can't comment on the service department, yet. I really hope that experience is painless!

Mismatched/severely worn tires

We went to Thomas Kia after doing a lot of research online. The prices were very good and the warranty was a definite bonus. The salesman was very informative, but had no explanation as to why every single 2012 and 2013 used car on the lot had 2 different sets of tires. Not to mention that the 2 original tires were severely worn and had no business being left on the vehicles. I really liked the 2013 Hyundai sonata they had, but with the tire issue and the fact that they refused to come down on the price, we had to leave. I can't imagine buying a one year old vehicle and having to immediately drop several hundred dollars on tires in the first week of ownership.

These guys treated me very good and worked hard to get me...

These guys treated me very good and worked hard to get me the car I wanted. They were very nice and patient. Overall was a very good experience and would definitely recommend this dealership to any one I know looking for a car. Thanks guys.

I highly recommend this dealer. One of the best car...

I highly recommend this dealer. One of the best car buying eexperience's I have ever had. I will tell every one I know to purchase a vehicle from here.

They had great service. I came in looking for a specific...

They had great service. I came in looking for a specific car I saw online and they had it when i called, got right in for a test drive and ended up being the car for me. Thanks.

I purchased a new Kia Optima SXL. Mike T did a very nice...

I purchased a new Kia Optima SXL. Mike T did a very nice job of helping us to assess our needs and then listening to what our expectation was for our new car. Steve then, with our interests in mind, got us the best car at a great price. Steve also made sure we received all incentives that were available. Both Mike and Steve made the process run smoothly. We also found that the air conditioning was not functioning properly. Mike contacted me the next day to set up a service appointment that was convenient for me. The part was ordered and the car was back to me in perfect working condition within 24 hours. We highly recommend the Thomas Kia of Highland sales and service staffs. Thank you.

False advertisment, bait & switch sales tactics,...

False advertisment, bait & switch sales tactics, nobody communicates w/ each other. We drove 2hrs to dealership for car listed as auto: it was manual. Their response was to offer is another vehicle that was $2,000 more than the one we were interested in. Didn't accept responsibility & had poor customer service. Suggest you keep driving past this dealership.*************** Although the experience AT the dealership was very unpleasant, we were in contact with another Dealer Representative outside of the sales room and she was AWESOME! She did very well to make amends for the bad show room experience. Wish we had her when we arrived at the dealership as I would buy all of my cars from HER! *************************************

I went to this dealership to look at a kia soul they had...

I went to this dealership to look at a kia soul they had listed online for 15800. when i got to the dealership dionna approached my husband and i and asked if we needed help. when i explained why i was there she said they didnt have any kias at that price. i pulled up the website found the car and it was on the lot listed for over two grand more same vin number and all. she said it was because that was the price if you qualified for discounts. i explained to her that there was a different kia closer to me for cheaper and i was going to just go there. she insisted her kia was a plus model and that part of the higher price was because of pinstriping! really 800 more for a pinstripe?? (the car was a base model she had no idea) i drove forty five minutes to look at a car 2 grand more than what it was supposed to be so i went to leave. when steve approached me and said hed match the price and give me a good deal i agreed to purchase a vehicle. the deal was i would have ended up paying 15200 after taxes. i was there for seven hours dealing with this. so we talked and my payments they said would be no more than 300. i signed the paperwork and was talking to the finance guy. that guys office was seriously fifty degrees in there. i couldnt feel my hands or my feet when i left. i told him several times it was an icebox and they didnt do anything about it! he even had a fan on! after talking to him my payments were 346 a month and the car ended up costing me 19875!! and that was after a thousand dollar discount for financing through kia! needless to say i was upset! i also had to wait for them to buff out the scratches on the car with eight miles! it has now been 26 days and i have not even gotten any paperwork from them! my temporary plates expire in two days and they are still processing my paperwork!!!! needless to say im not a happy camper with this specific dealer and their team!

This was the first Kia I have purchased and the first...

This was the first Kia I have purchased and the first brand new vehicle. I had the best experience I could ask for at Thomas Kia in Highland. The staff was very knowledgeable, friendly and not pushy like most I have dealt with. I give this dealership and its employees a 100 on a scale of 1-10.I have recommended Thomas Kia to everyone that has discussed my new car purchase since I brought it home. I have a 2013 Soul and absolutely LOVE it. I will be purchasing a future Kia from Thomas Kia in Highland when I am ready to trade in this one.

Joby was very friendly and was willing to work with me....

Joby was very friendly and was willing to work with me. The test drive was good. The only thing that I noticed was when I had an alarm installed, They should of showed me how to use all of the features. Joby did show me the basics but I had to read the manual which was hard to follow. and whoever installed the alarm, didn't fill out the check list in the manual on the last page. which tells what was installed. Joby, Steve and Ronko were all "tens". I would recommend this dealership.

As soon as we drove up to the dealership Joby greeted us...

As soon as we drove up to the dealership Joby greeted us at the door. He was the most presentable salesman there. There was no pressure to buy. He answered all of our questions and seemed very knowledgable about the car we were interested in. This was one of the most pleasurable experiences we have ever had buying an automoble. Thank you to Thomas Kia for a great experience.

Nice dealership! They weren't too pushy and...

Nice dealership! They weren't too pushy and didn't try to sell me something I didn't want. These guys were professional and very helpful when it was time to sign the paperwork. Buying my first car from them was a success!

AWESOME! They were very knowledgeable when it came to the...

AWESOME! They were very knowledgeable when it came to the car. They had the accident reports for the vehicle and they got the paper work done in a jiffy!

June 2013 We were very impressed and recently leased...

June 2013We were very impressed and recently leased the luxurious 2014 Kia Cadenza. This sedan definitely has it all. Its smooth ride, luxurious interior, high end technological features and sophistication is a dream come true.It was our pleasure to work with Steve, Joby and Ronko (Members of the Kia Team). These individuals are dedicated team players, contributing their knowledge, experience and expertise. They demonstrated personal dignity, integrity and dedication. They went above and beyond we felt like a member of the Kia family. There is no doubt that customer satisfaction is their number one goal. We highly recommend Thomas Kia of Highland, IN. Doug and LisaMunster, IN

I had a great experience at Thomas Kia. Everyone was...

I had a great experience at Thomas Kia. Everyone was very friendly and patient. I love my new car and I got a great deal. Mike, Steve, and Allison were all very helpful.

l had a great relaxing buying experience. From my...

l had a great relaxing buying experience. From my salesman to business manager all was patience, thoughtful, very experience in there expertise. Awesome Job Guys.

I love Thomas Kia. They are always so friendly and do...

I love Thomas Kia. They are always so friendly and do everything possible to make a customers experience a positive one. They were also very patient and helpful. I couldn't believe they stayed over hours to make my purchase possible. I love my Kia and it is the fourth one that I have bought from the same dealership. I am glad they are located not too far away from where I live. I also got a great warranty which is so important.

I went in to purchase a kia sorento for my wife and trade...

I went in to purchase a kia sorento for my wife and trade in our current vehicle I felt as if they gave me a reasonable trade in value and made everything as simple and easy as possible.

We were early on in our shopping, they got us a great...

We were early on in our shopping, they got us a great deal, and it was hard to walk away from, very happy with the new car. She shines and drives beautifully, thanks guys for all your work.

I had a great experience with everyone at Thomas Kia....

I had a great experience with everyone at Thomas Kia. Joby was very helpful and nice. He is one of their best salesmen. I would recommend him and the dealership to any one.

While in the market for a new vehicle I read several...

While in the market for a new vehicle I read several reviews and decided Kia was the car for me. The Optima was the car I wanted but now came the time to decide which dealer to purchase the car. I decided to start with Thomas Kia and I couldn't have been more satisfied. Upon entering the showroom Mark and Steve sat with me and after telling them what I wanted and then letting me test drive the Optima it was time to make the deal. Both were very knowledgable not only about the vehicle and its options but about the Kia Motor Company as well. I was treated with respect and didn't feel pressured by the typical sales pitches one may hear at other dealerships. We came to an agreement that I felt was a great deal and the papers were signed. After which I was then introduced to the rest of the staff from the finance manager to the service manager. Steve made sure that I was satisfied which included a follow up phone call and reassurance of satisfaction guaranteed. I was so satisfied with not only my purchase but the entire experience, that the next week I took another family member to Thomas Kia and she purchased a Soul which she is very satisfied with. Once again I would like to thank Steve and Mark for all their help making this experience a very memorable one. If you are interested in a new Kia or never owned one and would like to know more about them, I highly recommend seeing Steve who will assure that all your questions are answered and your needs are met. Thank you Thomas Kia.

The employees were very helpful and friendly. The price...

The employees were very helpful and friendly. The price is what was most impressive! I love my car and couldn't be happier with my purchase!

I simply did a little homework at Cars.com which created...

I simply did a little homework at Cars.com which created my curiosity about some KIA modelsand it indicated the closest KIA dealer to me so I could see different models up close and personal.I appreciated having a little time to look over vehicles before talking with anyone. Mark introduced himself, listened to our needs and helped make suggestions. His personality was more friendly than simply trying to sell a car. He identified additional tie-ins to what we said we would like in a car and then proceeded to point out additional packages that were included in the vehicles we considered such as remote starting. The experience was welcomed and the vehicle has more perks than I intended fora car I simply expected to commute in.What I mentioned above I have already mentioned to friends and family... and here,I'm mentioning it to those also beginning their vehicle search... I highly recommend the vehicle brand (Kia). Thomas KIA has is a nice selection of vehicles,an appreciated selection of perks and upgrades, and a no drama process of gathering information to include the process of finalizing a sale.Enjoy a no drama experience!

No Drama

I simply did a little homework at Cars.com which created my curiosity about some KIA models and it indicated the closest KIA dealer to me so I could see different models up close and personal. I appreciated having a little time to look over vehicles before talking with anyone. Mark introduced himself, listened to our needs and helped make suggestions. His personality was more friendly than simply trying to sell a car. He identified additional tie-ins to what we said we would like in a car and then proceeded to point out additional packages that were included in the vehicles we considered such as remote starting. The experience was welcomed and the vehicle has more perks than I intended for a car I simply expected to commute in. What I mentioned above I have already mentioned to friends and family... and here, I'm mentioning it to those also beginning their vehicle search... I highly recommend the vehicle brand (Kia). Thomas KIA has is a nice selection of vehicles, an appreciated selection of perks and upgrades, and a no drama process of gathering information to include the process of finalizing a sale. Enjoy a no drama experience!

Joby took great care of us! Anything I asked of him...

Joby took great care of us! Anything I asked of him (which was quite a bit) was handled with professionalism and friendliness. I very much appreciate his service, tact, and patience. Thanks Joby!

Mark and Cheryl made me feel very comfortable purchasing...

Mark and Cheryl made me feel very comfortable purchasing my new Kia Soul. Very professional, funny...just overall GREAT SERVICE AND A GREAT JOB! Thank You so Much!Patrick Rau

I have bought 3 cars from Thomas Kia and I believe this...

I have bought 3 cars from Thomas Kia and I believe this was my best experence. All of my experances was good but my last visit was the greatest. Joby was very professional. He answered all my questions and concerens. He also called to make sure everything was ok with the esed car i just bought. I would recommend him as a sale person. Thanks joby!!!!!!

When you arrive at a dealership and a salesperson comes...

When you arrive at a dealership and a salesperson comes out to the parking lot to greet you, it makes you feel special. Not only was Jordy friendly, the whole Thomas staff made you feel welcome. My wife and I purchased a new Forte Koup for the best price around, what a great car! Overall experience: Great!

What a friendly environment! Everyone was wonderful!...

What a friendly environment! Everyone was wonderful! Thank you Joby and Neddie for helping me and being so kind. Highly recommend this store and will share experience with friends and family!

Thomas Kia was the first dealership my Dad and I went to...

Thomas Kia was the first dealership my Dad and I went to look for a new car. He is retired and on a fixed income but needed a reliable car and they had many options for my Dad to chose from! He drove the Sportage and was sold but when we walked back into the showroom he looked at the Soul although never thought about choosing that car, he was recommnded to sit inside to see if it was more spacious and when he did, he found it to be the perfect fit for him and was even more affordable. Joby helped get my Dad into a new Soul on his fixed income! Couldn't have asked for better help and care!! Thank You for not only fitting it into his budget but also fitting him with a car that is easy on his wallet with the cost of gas these days!! Joby was a personable, down to earth man, who related to our situation and gave my Dad a chance to have a really awesome, gas saving, and safe car! You would think this 70 year old man was 18 again, he is so excited! Thank you again we will be back and will be sure to recommend friends and family to Joby Vrbanich at Thomas Kia!!There's nothing like that new car smell with an honest payment!!!Respectfully, Allyson ( grateful daughter)

Dionna was very nice and beyond helpful, she answers all...

Dionna was very nice and beyond helpful, she answers all of your questions, patient and easy to work with and is a no pressure sales Rep.

I had a wonderful first time experience with David! I...

I had a wonderful first time experience with David! I did not see him on the list, but he was EXCELLENT!!!!! He made my first time purchase very enjoyable. He was not pushy and he was super patient and understanding with all our questions!! David gets a 5 star in my book!! Thank you to everyone at Thomas Kia of highland, I will definatly be spreading the word about you!! :)

I bought my new Kia Optima from David Casino. It was his...

I bought my new Kia Optima from David Casino. It was his first day there! I could not believe it was his first day! He was a excellent salesman. And now we are trying to get another car from him. I will be back and will tell everyone to come see David!

Very friendly and nice guy great customer service skills...

Very friendly and nice guy great customer service skills more people should be like him always made me feel as if i was given the best care possible.

Neddie Burks is always nice and courteous. He is always...

Neddie Burks is always nice and courteous. He is always looking for the most economical and convenient price for me. I like him because he is knowledgeable too.

I love the people at Thomas Kia. I got a great deal and...

I love the people at Thomas Kia. I got a great deal and has had excellent service the last few times I visted the service department. Thomas Kia is highly recommended by me!! :-*

great people , smooth transaction, freedom to pick and...

great people , smooth transaction, freedom to pick and choice, I need another car , they went out of their way and picked up one from Michigan , keep up the good work.

Josh Baker was our salesman, he did a great job from A to...

Josh Baker was our salesman, he did a great job from A to Z. Josh knew the product and could answer any question. I found him pleasant and he didnt pressure us into buying a car. Josh made it clear that if we did purchase a car his main goal was for us to be satisfied and happy with it. We wound up purchasing a Sorento which we absolutely love and couldnt be more satisfied. Ron took care of the finance aspect of the purchase. He made the process seamless and quick. I would highly recommend the Sorento as well as purchasing it from Thomas KIA and make sure you ask for Josh.

we had a great experiance,walked out with the car i...

we had a great experiance,walked out with the car i wanted at the price i wanted and was not there all day.GREAT DEALING WITH MARY KAY WITT

Great dealership

Josh help us get the car we wanted.

Great expriance

Josh was courteous, efficient and very helpful throughout the buying process.

Great dealership and saleman

Josh did a great job helping me find the right car for my wife!

Best dealership in NWI

Josh and Mike wer very helpful, Thanks for the great deal. Very nice and easy to talk to, They worked very hard to help us get to our budget price on the mark!! Thank you for that. I will tell all my friends were to get their next car, and I came a distance to get the car I wanted. Thaks agian Vanessa

Fast and Easy process

The service was great. Went by extremely fast and easy.Thaks agian Josh for all your help.

Great dealership

Josh was very informative and helpful thoughout.

Awesome Saleman

Josh, I found him to be honest and sineere. He was very helpful and did anything and everything for me and my family. He pay's attention to detail and works hard. I would highly recommend him to anyone I know looking for a Kia. In one word Josh is Awesome!!!!!!!

Great Job!

Josh did a awesome job on finding me the car I was looking for.

Great dealership

Josh was very helpful

very helpful

Josh was wxtramely helpful in finding me the right car at the right price. I will tell my friends to go see Josh for their next car!

Very helpful

Josh was very helpful to me and my family.

2013 SPORTAGE

GREAT SALESMAN EASY EXPERIENCE

sales information

Josh was very informative great job

honest and helpful

josh , i found him to be honest. He was very helpful and did anything and everything for me and my family. He pays attention to details and works hard. i would highly recommend him to anyone i know looking for a kia. in one word Josh is awesome.

extremely helpful

Josh was extremely helpful in finding me the right car at the right price!i would recommend josh to friends

service was great

the service was great. went by extremely fast and easy

EASY EXPERIENCE

GREAT SALESMAN EASY EXPERIENCE

GREAT SERVICE

MY EXPERIENCE WITH MY SALES PERSON MARY KAY WAS AMAZING! SHE MADE US FEEL AS IF WE WERE THE ONLY CUSTOMERS, VERY INFORMATIVE AND KNOWLEDGEABLE. WOULD DEFINITELY RECOMMEND IN THE FUTURE :) THANKS MARY KAY FROM KIA

Do not go here

I went in to only get an oil change and a break light changed. They ended up keeping my car for 3 days, charged me over a grand for a bunch of stuff I did not need and then messed up my car! They kept it again another 2 days after I told them that they messed it up and then they charged me for their mistake! They knew I had an exam I needed to get to so I did not have time to stay and argue about the charge. I got an e-mail and phone call checking in on my service and I complained about it both ways being promised that the head manager was going to contact me back. After reporting the issue, I waited for a week, then called again, then another week, called again, and this has been going on for over a month now! DO NOT GO HERE! THEY WILL RIP YOU OFF!

I went in to only get an oil change and a break light...

I went in to only get an oil change and a break light changed. They ended up keeping my car for 3 days, charged me over a grand for a bunch of stuff I did not need and then messed up my car! They kept it again another 2 days after I told them that they messed it up and then they charged me for their mistake! They knew I had an exam I needed to get to so I did not have time to stay and argue about the charge. I got an e-mail and phone call checking in on my service and I complained about it both ways being promised that the head manager was going to contact me back. After reporting the issue, I waited for a week, then called again, then another week, called again, and this has been going on for over a month now! DO NOT GO HERE! THEY WILL RIP YOU OFF!

Thank you so much for helping me get into a brand new...

Thank you so much for helping me get into a brand new car. I was so pleased that you took the time to care about what I really wanted and made it work for me the special attention to the color and the price was amazing.. I will make sure I tell everyone of the great experience that I had purchasing the care for your dealership.Linda K Allen.

My experience with Thomas Kia of Highland was...

My experience with Thomas Kia of Highland was exceptional. I live on the north side of Chicago, and refuse to deal with Grossinger but did try to deal with another dealer closer to my house, Berwyn Kia, with no success. While in that dealer and getting no satisfaction with the sales experience, I decided to call Thomas Kia to check to see if they still had an Optima that I had seen advertised on their website earlier in the day. I spoke to Cheryl Gallo, the internet manager, who checked their system to see if the car was still there. The computer did show it, but she went the extra steps to physically see if the car was still on the lot and available before I drove all the way down there. It was, so I let her know that I was on the way!Upon arriving at the dealership, Rodrigo greeted me at my car and and then let Cheryl know that I had arrived. Cheryl soon appeared with a gracious smile and let me know that the car was a little dusty from the lot, so it was in the back being washed before I saw it. It came from the back shortly, and I drove the car with Cheryl and decided to go forward with the purchase. Most dealerships that I have dealt with in the past made negotiations while buying a car very painful. Everyone at the dealership was extremely pleasant, patient and friendly during this process. The negotiations took place with sales managers, Rodrigo and Frank, since this was an internet sale. At this point of the day and after the first dealership experience, I had a pounding headache and they were very patient when I didn't understand some of the calculations that I was being presented with. Cheryl was there the whole time though, putting me at ease.After arriving at figures that worked for both of us, the financial process was very quick and painless since the rate was figured in during the negotiation process. I think I was only at the dealership for about 2.5 hours from the time I drove in to the time I drove away with my 2013 Optima EX.With all this taken into account, I would definitely recommend Thomas Kia and would make the trip to buy a car there again. Cheryl is definitely an asset to the dealership. She was one of the most pleasant people that I have ever dealt with at a dealership. She was honest and up front from the first moment that I contacted her. If you are in the market for a Kia, definitely start with an internet quote from her first and I think you will avoid alot of the hassle that comes with buying a new car and she will make the process easy and painless.Oh, and if you are one of those people that keep their car forever (I am not), they throw in a lifetime warranty for the powertrain!

I cannot thank Cheryl, Rodrigo and Ron enough!!! I would...

I cannot thank Cheryl, Rodrigo and Ron enough!!! I would highly recommend this dealership!My son who is a recent college grad and had been researching new cars for a few weeks. He decided on Kia for several reasons and visited quite a few dearlerships before going to Thomas. I can say without question, he was treated fairly, and most important with respect. I cannot say the same for the Kia dealerships in Illinois and we live in Illinois. Not ONE of the dealerships he went to informed him about Kia's grad program, with the exception of the folks at Thomas- thank you again Cheryl and Rodrigo!He was able to purchase a 2013 Kia Forte, with no hassles, no back and forth haggling over sticker price. In addition, their finance manager, Ron was extremely thourough and took his time explaining everything to my son.I will be back at Thomas in a few months for myself and I will definitely be calling upon Cheryl!!!Thank you Thomas Kia!!!

I just purchased a 2013 Kia Optima. I walked in on a...

I just purchased a 2013 Kia Optima. I walked in on a Friday night at almost closing with a horror story from another Kia dealership in the area. I told Katie the story and told her what my terms where and if she could get me there we would be good. They were able to get me where I wanted. I took the Optima home and was back in on Saturday to set up the paperwork. They were friendly and really met the quick timeline I needed. They also gave me a good deal on my trade in. The only quip (which isn't a big deal) is that they wouldn't send any information about the car's price, trade in value, ect electronically or would not discus over the phone citing "because of the law." But when it came to showing proof of my military service and residency they had no problem accepting it electronically so they did not have to wait 2 weeks until I was back in NW Indiana. Overall a great experience and will have no problem talking great about the wonderful experience. v/rMike Spongberg

I just purchased my 2013 Alien Exclaim with Premium...

I just purchased my 2013 Alien Exclaim with Premium Package, and they couldn't have been nicer. I wasn't looking for one with the Premium Package, but they gave me a great deal below dealer cost! When I talked to Rodrigo over the phone, he said that he would hold the car for me, but they couldn't accept a deposit as it is against company policy. That made me nervous and made me think that they're just trying to get me in the door and get me into a different car. This morning I called to make sure that the car was still available, and they said they were holding it for me. They didn't throw any hidden fees at me and explained everything I had questions on. I bought the Premium Preferred Upgrade maintenance package that gives me oil changes, tire rotations, and such for 54 months at a great price! When I got to the dealership, they were washing the car and getting it ready. I don't know who "cleaned" the car, but the cup holders, middle console and inside of the doors had some dirt/dust on it. When I wiped my fingers in the cup holders, there was visible gray dirt on them. I did mention it to Katie who said she would have it taken care of, but it was forgotten in the midst of signing papers and what not. No biggie, but they should definitely talk to that porter on how to really clean. Kate was super nice and for being new, she was helpful despite not knowing some things. Steve, the Sales Manager was nice as well and matched my pre-approved financing. The financing guy was also pleasant and wasn't pushy about extended warranties. However, he didn't offer me the Premium Preferred maintenance package probably because I had turned down everything else but this I was actually interested in. They throw in 3 free oil changes when you buy a car anyway, but I thought the upgrade was worth the money. They offered to roll it into my financing, but I decided to pay for it outright. I was prepared to put money down, but it was not required, so I saved the down payment money so I can pay down my higher interest rate credit cards instead. There is no pre-payment penalty, so I plan on making extra payments to save on interest paid. I am in love with my Soul and am so lucky I found one! These babies are so hard to come by in the Alien color and options that I wanted. Thanks Thomas Kia!!

The equipped Sportage I wanted was not available, so i...

The equipped Sportage I wanted was not available, so i appreciate my sales person Mary Kay was very professional she was not pushy, instead she immediately searched and found vehicle i wanted and held it for me. When it came in it was exactly what i wanted no more no less at a price the worked with my budget. The vehicle perfectly matched my needs without buying extras I do not want and that saved me thousands. That's why I felt it important to give this survey, most dealers only want to push what the have on the floor to make a sale now. This is a big purchase I make every couple of years, I want what I want not what a salesman wants to sell me if he doesn't have what i want.

Will and Kevin get 10 points. They were great to work...

Will and Kevin get 10 points. They were great to work with. I think we got a good deal on the Kia we bought for our son!

Sales manager was a rude jerk....then chased us into the...

Sales manager was a rude jerk....then chased us into the parking lot with rude comments and eventually left telling us to know our #at% facts. Are you kidding me??? If I was Thomas I would fire him immediately!!

financing not as stated. costs not appropiate added to...

financing not as stated. costs not appropiate added to total. car not cleaned. deceptive sense of trust provided to customer. really feel like I have been taken!

We could not force our money on them!

All he had to do was call us back. Simple communication. On a Saturday we went to Thomas to buy our Kia Soul. We had already test driven several at several locations. We had already made all our price comparisons, etc. We already had approved financing from our bank. Thomas did not have any Souls in Alien color so the salesman said he could call around and then make a trade so that the one we wanted was in Thomas' lot. That was Saturday. Closed Sun so nothing expected. Monday at 4:30 pm I called and talked to the salesman again. He said he had only gotten to work at noon and had just started calling. Really? He had a done deal just sitting in front of him Saturday. He could have made calls from home in his underwear. At the very least, he could have called me early Monday and asked if late Monday would have been okay. He blew this one big time. We bought one new, the next day, from another dealership. All he had to do was follow through. He never had to sell us anything. We were already sold. If it had been on the lot Saturday he would already have been spending his paycheck. They were nice enough, the store was clean enough, but the sales force needs education. Wow! This salesman must have another more lucrative job if he can blow off a done deal.

Why I give Thomas Kia a high rating: There overall...

Why I give Thomas Kia a high rating: There overall friendliness and knowledge of their products is outstanding. The 2 people I worked with was Sean and Mary Kay and I would recommend their service to anyone that asked. Mary Kay keeps in contact with her customers, she will also stand on her head to work with you. I met up with another customer of Thomas Kia who had just recently purchased a Kia Soul from Mary Kay and several days later when I went into the store and mentioned this incident, Mary Kay remembered the buyers' name and the car they had been driving. So right then I knew that Mary Kay was more than a salesperson, she cared about her customers and listened to what they had to say. Sean is the store manager and also a great person to work with. He was helping my husband and I with car questions until Mary Kay finished up with her other customer. Mr. Thomas, I wish other businesses would have the good luck of such employees as you have. You should pat yourself on the back (and your employees) because a lot of businesses Do Not have the customer service as I found at your business. By the way, I just purchased the 2011 Kia Soul Exclaim and it's a dream. Thank You.Marilyn Hess