The Ford Store Morgan Hill

Excellence in Service and Product

Excellent service and friendly staff. Very helpful and knowledgable.

MH Ford Store revie

the process was smooth and painless, the sale staff were knowledgeable and they had the inventory needed

Great Prices on Ford Trucks!

Danny was very helpful finding us a new truck that met our needs.

FORD STORE MORGAN HILL

We have been married for almost 42 years, and have bought several cars during this time. Our recent purchase at Ford Store Morgan Hill was THE BEST CAR BUYING EXPERIENCE EVER!

C-Max

Very Pleasant and hassle free, simply a wonderful experience once again.

Ford Store Morgan Hill

Our sales consultant, Jesse Sanchez, was excellent! He was attentive to what we were looking for and gave valuable feedback in answering all our questions. What we love about Ford Morgan Hill is the quality in which they treat us as customers.

R T B

Very pleasant experience with the used car staff.

Great but warning about preowned...

I am most likely to recommend but with a warning that if you buy certified pre-owned to make sure everything is there. I am missing floor mats for my car. I'm pretty sure that had I not handed mine back when I handed in my lease I would have been charged for them as I am sure the person that leased the car before me was... yet I don't have them. Over all the experience was good. I see no reason why they would not let me buy my own lease for the correct price but I guess that is the way it goes.

My New F150 Buying Experience

I really had a pleasant experience. This is my second truck I purchased from this location and will continue to shop here for all my new vehicles.

New Mustang Convertable

Javier went the distance to get the car for me that I wanted.

Great Purchasing Experience at Ford Store

Guy Knox made our transaction very easy and transparent. He was great to work with. The rest of the team in Financing and the follow-up with Will to get a tutorial on the Sync system was valuable. The greatest ambiguity in the car buying process is information asymmetry between dealer and you. I did a lot of research prior to negotiating with the Ford Store, and I felt like they were forthcoming with most information.

Great Service

Really easy to do business with them! I will go back to them the next time i am in the market.

Great experience, start to finish.

Was very happy with the whole experience. Everyone was responsive, but not pushy!

Quick Transaction

Overall experience was good, except for the Finance Manager, who is highly unprofessional and a rude demeanor.

Ford Store Morgan Hill

I always have a wonderful experience at the Ford store Morgan Hill thanks to Jesus and Louie.

Ford Explorer 2017

Excelent buying experience with Jim H. Even though he is new at this dealership he was very knowledgable and responded to all our questions.

New car sale

Jesus was great! Made the experience wonderful and got me exactly what I wanted! I couldn't be happier with the service.

Great dealership, no hassle buying

Jesse helped us get exactly what we wanted in a thorough and efficient manner. He was also very nice to us and nice to our toddler. The gentleman in finance made the process very easy as well

Easy and Painless

Easy and painless - had been looking at a number of different vehicles (Dodge, Honda, Toyota, and Ford).

2013 Ford Edge Sport at Ford Store Morgan Hill

Great experience. There was no hassle. Francisco, and his manager were very straight forward and helpful in the process. We appreciate that! Thank you.

Purchase of my Ford Fusion Hybrid

Very friendly and willing to help with anything I asked.

Great Car Buying Experience

Great experience at the Ford Store in Morgan Hill. I would buy another car/truck there again.

Wesley Duke, Duke Plumbing Inc. - President

Provided great salesmanship, excellent pricing and personal service

Good job

Everything was great! Thank you for a great experience

Great services

The service was great and made me feel comfortable buying my first car.

Extremely understanding of my needs

Purchased a 2013 Ford F-150 Lariat. Had been shopping for months. My sales person Kevyn was as helpful as they come. They did all they could to get me an extended Ford warranty while saving me more than half of its original value. I highly recommend stopping into The Ford Store Morgan Hill.

Great Service

HI I purchased a Ford Escape SUV last week. The service was Great. Tim Kasden and Kyven were very nice and helpful and I appreciate the polite service. I am know enjoying my new vehicle. Thank you,Michelle

What a dealership should be

I needed another Ford F-150 crew truck for my business. I saw your ad, with a very fair price and 5 in stock, for exactly what I needed. No deception or loss leaders. How refreshing! Darren was my salesperson and was professional, diligent and friendly. The whole process took under an hour. I have 4 Fords and will be buying my next ones at your dealership, no question. Thanks for running a first class operation!

Great overall service!

2014 ford Focus SE. Andrew was great! The service was top notch!

Great price and great staff

Excellent service. Very nice staff. Jesus was very thorough in explaining how everything works. I will highly recommend your dealership to others. Thanks!

Facilities Manager

The drivers side lower seat cushion was replaced due to cracking.Work was performed under warranty, I'm pleased.Thank you.Robert Thompson

Easy, fast and friendly

This was a completely easy and fast process. The price was great. Geoff and the other sales people did not pressure me in any way. They were friendly, kind and professional.

Great Service

Always a great service! My Car always look like new after the service

Great

Great buying experience. Jeff Ehite was very helpful and we were in n out in a couple of hours.

Happy Buyer

I purchased a 2013 F250 6.7L Ford Certified Used vehicle that was in great condition. Utilizing the internet, my sales representative Philip Rios was very responsive and helpful. Since I live 150 miles from the Ford Store, the truck was delivered to me, and I was able to complete the purchase at my home. Philip stayed in communication with me throughout the transaction, followed up with a a few unresolved details and ensured I was taken care of and satisfied with my purchase. Thank you to The Ford Store Morgan Hill!

Best place for purchase,maintenance,and repair

Courteous, knowledgeable,friendly staff.Work was done while I waited for a short time and all at a fair price.

Best Selection in Santa Clara Valley

2016 Explorer LimitedVery helpful staffGood value through Costco ProgramFollow-up customer service excellent (Tamara)

Great selection. Excellent service.

I bought a Ford F-150 XLT with the Supercab. The selection was great. Geoff was friendly and did not press. Negotiation process was relatively painless and the meeting with finance was even quick. I love the truck!

Profesionals

Very orderly, neat, and friendly, I felt attended to and heard with special req.

Best Service Department Ever

The staff at MHFS have always been incredibly professional and courteous. I've gotten nothing but the best service here.

Helpful and courteous.

Went in for a oil change and drove away in a new 2016 mustang . Our salesman Fernado Castro was very helpful and courteous . Fernado was attentive to my budget and my needs . I will definitely shop her again and I hope to do business again .

Ford T350 XLT

Overall, well done. Kevin our sales person is a professional which is not often come across in this challenging industry. Had to go back and forth a bit, but he solved it. I feel comfortable with final sale process... he stayed to well past closing, filled up the tank, connected the phone to Sync ... good follow-through, keep it up!

Great Car Buying Experience

This was the best car buying experience I've had. Oliver is a great sales person and had the answers to all my questions. I was especially happy with the way the dealership conducted the negotiation, there was minimal time spent obtaining a price for me and the price that was proposed was fair with no hidden costs. There is no negotiating and I felt that I didn't need to negotiate, I researched the offer and found that it was a great price. During the finance portion of the sale, I worked with Sam, and I declined the extended warranty and prepaid maintenance. Sam didn't change his positive attitude and continued to treat us the same as when we entered his office. Sam's behavior is much different than other dealers I've dealt with in the past, I normally see a big negative attitude change when I turn down the warranty and prepaid maintenance, but I was very happy with the way Sam conducted himself.This was the quickest and most pleasant car buying experience I've had. I left the dealership feeling happy and relieved, not stressed and worried that I was taken advantage of. I'll definitely recommend your dealership to family and friends.Thank you for a great car buying experience, I think other dealerships could learn a lot about customer satisfaction from the way you conduct business.

Great sales department

I bought my 2nd f350 diesel from you guys. Everyone was great to work with. Jesse was great, cause I knew what I wanted, and he got right to it.

Not pushy and very helpful !

We went into the Morgan hill Ford store to look at the 2016 mustang . Fernando Castro was our sales person and was helpful and attentive to our needs and our situation . Fernando worked out such a great deal that we could not pass up . My wife and I were very impressed with the GM Graham , kind and considerate . We ended up driving away with 2 new vehicle and the helped us on our trade in . We have purchased 4 vehicles and we will continue to shop at the Ford store ....!

Awesome service!

The service at the Ford Store was great! Prices were great as well!

Great services

I purchased a NEW 2016 Escape and love it. The experience at the dealership was just delightful.

Quick and Easy

Buying my 2017 was quick and easy. Staff was just pushy enough not to turn my off. My vehicle was not onsite, they were able to get it for me by the next day. Drove away a happy customer.

Outstanding service!

James Sanchez went above and beyond to help me find the right vehicle for our family. I was so happy he took such good care of us and it really left a lasting impression. I will be sure to refer anyone I know to the Ford Store of Morgan Hill. We love our 2016 Explorer Sport!

The best selection of new Ford Escapes!

Our salesman made our lease return and new lease on an Escape easy and satisfying!

Beautiful facility. Great people!

I purchased a gorgeous F-350 SuperDuty Truck. It not only is very well made, it is absolutely fully loaded!The Ford Store in MH is awesome! Everyone there is very pleasant & accommodating.Tony Nguyen (my salesman) was very knowledgeable and helpful. He carefully explained every aspect of the truck & helped me to get familiar with so much technology.Love the truck!

Premium Experience at a Premium Dealership

We purchased a 2016 Ford C-Max from Philip Rios, and it was a fantastic easy experience.

Great Service

2015 Ford Focus. Tony Nguyen was very helpful. The experience was really quick and the bottom line pricing no haggle price was good.

Good with some room for improvement

It was a mixed experience. My initial experience was not as impressive as the follow up. I had a much more positive experience on my fourth visit.

Great!

Purchasing our new Edge was a pleasure and we know we will get the same support on this vehicle that we do on our 2014 Mustang

Great Experience!

Awesome experience. James Sanchez is great!! No pressure, extremely knowledgeable. No stress in the process. Quickly generated financing options. Love my new Explorer!

A good car buying experience all around.

I could not be more pleased with the purchase of my Ford Fiesta. The whole experience was good. The salesman was knowledgeable and helpful in choosing the car that fit my wants and needs. The whole staff, sales, finance, etc. was extremely easy to work with and answered all of my questions in a clear professional way. I would definitely recommend the dealership to anyone interested in buying a new Ford.

Great Service

Everything was fine. I had an appointment and I was waited on right on time. I was told my service would take an hour and a half and the car was completed before that.Very pleased with the whole visit.

Great service, excellent service rep

I went for repair without appointment but I received excellent service from Edwin Rodriguez. I am very satisfy with fixing the engine light on issue as well as the regular maintenance services. Thank you!

Quick service

The service rep is always very helpful. She helped me the last time I was there as well. The service was quick!

Great service

Great overall service. Great Service. Great service. Great overall service. Great Service. Great service.

Great Service

We went in for service and came out with a new car. Our salesman was there and we talked to him about another car. He made it happen. Everyone is very helpful there.

Great Care Shopping experience

First new vehicle I have bought in 14 years. This was painless and enjoyable experience. I look forward ot buying my next vehicle from the ford store Morgan Hill. Darcy

Staton New Car Purchase Review for Francisco

We REALLY enjoyed our Sales Rep Francisco he was great, very knowledgable, extremely friendly and NOT pushy at all!!! On the other hand flip side the Manager "closer" was aweful...dont like "used car salesman" attitude. Sam in Finance was fast and efficient in getting us out the door and into our new car. I didnt want to give excellent rating because of the "closer" BUT Francisco was so wonderful that I didnt want to tarnish his reputation! The service in general is always great at the Ford Store.

Great service

Purchased a 2016 mustang 5.0. Had been looking for a very specific mustang for a few weeks but couldn't find what I wanted so I called the ford store and spoke with Dj who said they have a ruby red mustang coming in that has everything I want. Sure enough it did and he had the car ready within 24 hours of receiving it. Bought it two days later. Great sales guy, not pushy and moved very quickly with paperwork and documentation.

Great Service & Customer Care

2016 F350Spray in BedlinerGreat service. Excellent job. Was done when promised. Rent car was ready to go.5 star service!!!ThanksKaren & Kevin Pring

Great service, friendly staff

I had regular service scheduled and everything was great! Service was timely and all employees were helpful.

the ford store morgan hill visit

we purchased a ford explorer Fernando and Kevin were the highlight of our visit if it wasn't for them I think we would have kept looking

The Ford Store #1

The service department Eddie, very fast not like your other service reps who are slow as molasses.Jessie is the best salesman in the history of car sales.

Installation of trailer hitch

To whom it may concern,I brought my vehicle in to have a trailer hitch installed, that I had added to the purchase of the car. They installed the hitch within a couple of hours and did professional job in doing so. The person I dealt with was friendly, and helpful......did a great job.

Wonderful service from beginning to end

I had a great experience with buying my Escape, I bought my fusion from you a few years back and had such a positive experience that I knew I would buy my next car there too. Everyone there was very helpful and spot on! From the manager, to my sales rep to the finance dept. I cant think of anything more I could have asked for.Thanks,Julie

great service

only in for service was great in and out within the time aloted

Great Communication

Great service advisers and clean facility great hours for dropfoff

Great service

The service was great - on time and at a good price. The car was even washed so it looked brand new !!!

Great service

Pleasant experience, fixed it right the first time

Great people

It was great. I called Lori and she took care of me quickly. She is awesome!

Wonderful Service

I brought my Escape in for it's 45000k service, oil change and tire rotation. The staff was friendly and took care of all my needs in a timely manner.

Great Car, Good Deal, No Pressure

The whole experience of buying a car was enjoyable. There was no stress, and we enjoyed not having to spend hours negotiating. The test drive was on a good route which gave a great chance to check out the Explorer. There was no pressure to get the deal done right away, and we ended up calling back the next day to buy. We lived a distance away and my wife was due to go into labor any day, so they ended up bringing the car to us.Would highly reccoommend working with the team here.

Service

All in all very good service Next time have cream cheese to go along with the bagels!

Ford Store Morgan Hill Excellent !

OUtstanding customer service...no pressure...worked within my budget but did all they could to make it happen...honest...

Good service and nice facilities

Making the appointment was a breeze. The service writer was ready for us and the shuttle service was first rate. The minor issue was the inability to answer a question about my 2015 titanium electronics which does not operated according the specs in the manual.

Very Happy!

Very pleased! This is my second car purchased from the Ford Store. Kevin went above and beyond to help me with getting my Fusion repaired. He helped me get a loaner car to use while my car was being repaired. Thank you so much!

An Unexpected Happy Ending

We had been in the market for a new car, but I felt that we were still weeks away from making an actual purchase. We had made the usual inquiries of the Internet,and had a long comparison list of comparable models, packages and prices. By good fortune, I recently had the opportunity to drive a new Ford Explorer and a new Ford Edge while on business travel. Because of this, I had a pretty good idea that these vehicles, while excellent, would be larger than we required. Prior to arriving at The Ford Store Morgan Hill, we had spent a long, long day test driving other vehicles at various dealerships in San Jose.Arriving at The Ford Store Morgan Hill, my spouse and I were warmly greeted by salesman Darren Rolston. We explained our situation to Darren, and he promptly located a Ford Escape for us to test drive. Darren's knowledge of the vehicle was very good, to say the least. While I was very pleased with the vehicle and the test drive, we had questions about some options not available on that specific vehicle. Darren quickly located another Escape on the lot with the options in question, and we were quickly en route, test driving the better optioned vehicle.Although we had explained that we were weeks away from making a purchase, it became apparent that the Escape that we were driving was priced significantly lower than expected. After a brief spousal consultation, we both agreed that this was a legitimate "DEAL", and that we should not delay in purchasing the vehicle. We both felt that this Escape had a surprising number of premium options, and the low Ford Store Morgan Hill price allowed us to get a better than expected vehicle that still met our budget. The rest of the transaction was seamless and straightforward. All the intricacies of the transaction were clearly explained, and at no time did we feel any pressure to purchase any additional products or services that we did not want. During this brief period, Darren took the time to make sure that our vehicle was fueled, beautifully cleaned and detailed. After all the signatures were collected, Darren presented us the keys to a fabulous and immaculate Ford Escape. Darren took the time to make sure that we understood the technical and performance features of our new Ford Escape. Then with a hearty handshake, he bid us adieu to go forth and enjoy our new ride.I am still surprised at the speed at which we decided to move forward to buy the Ford Escape. The financial burden of purchasing a new car can be a daunting endeavor. Frankly, it scares the jeepers out of me. Fortunately, Darren and the Ford Store Morgan Hill finance team made this fiscal decision easy, effortless, and painless. Thank you, Darren. Thank you Ford Store Morgan Hill!

Ford Store Morgan HIll

I dropped off my Ford F-150 later in the day on a Friday for the "works" oil service. I expecting to get it back on Saturday. Lori was able to work me in to the schedule, and I was able to get my truck back the same day. Great service, great customer service allowed me to keep on my weekend schedule. I will continue to come back to the Ford Store Morgan Hill for vehicles and service.

Mr. John R. Greenway and Margaret Doll-May

2016 F150 King Ranch fully loaded. We have not received our truck yet it is due in about a week from today. Up to now your sales staff at Morgan Hill have been really helpful, especially since we have been dealing with them over the phone as we live in the state of Washington and they are in California. We would like to take this survey once we receive our vehicle. Thanks We originally came into the store for service on our 2013 F150 xlt truck after returning from Mexico. My husband wanted another King Ranch and Danny at the dealership went to bat for us and Tim the gentlemen that orders new cars and trucks ordered what we wanted. We are excited to see what she looks like when she arrives. We paid cash for her and still have our 2013 truck. My hubby is definately a FORD man we have a 1954 Fairlane Convertible and my husband is the orginal owner. She is a beauty.

Amazing help.

Got a 2016 Ford Fusion. Service was good and really listened.

Great Service by Lori

Lori was great to work with and she took extra time to answer my questions about the vehicle.

Ford Store delivers once again

Another easy and smooth service appointment, Lori was great!

Awesome

Everything was great, that's why i keep coming back

Return For A Second Purchase

This vehicle was our second purchase from your dealership this calendar year. DJ Slaton was the Sales Consultant for both purchases. Appreciate the opportunity to test drive the vehicles with different options. This allowed us to make a better choice of the models that would meet our needs. The dealership has a very adequate inventory to allow us to make an on the spot purchase. Also, thank you for an easy trade-in on both occasions. We purchased new vehicles: Escape and a Mustang.

Color me Satisfied

Purchased a Certified Pre-Owned 2015 Ford Escape. Elias Dale was my Sales Consultant and he was very helpful during the process. The gentleman that completed the purchase agreement and documentations first name was Steve. I don't know his last name. He was very efficient and made what can be a very stressful process comfortable and expedient.

Okay service

I bought a 2016 Ford Focus ST. The service was okay it would have been great if the person helping me wasn't going back and forth with me and another couple trying to assist both at the same time. The staff was nice got me and my wife drinks and food to eat from a bbq they had.

purchasing a new car Ford Energy

I bought a Ford Energy car at The Ford store in Morgan Hill California. Guy Knox was an excellent salesperson. He is super helpful and very patient with us. He made me feel very comfortable there. He made buying a pleasureful experience. I highly recommend Guy Knox to my friends and family. Thank you Christie Hennings

Very Satisfied 2016 F150 Owner

My wife and I stopped by The Ford Store in Morgan Hill, just to look and see what F150's they had in stock. Our intentions was only to look and had not really planned on buying. A sales rep came out and we informed him that we had worked with Danny Arvelho in the past when we purchased my wife's F250 Super Duty in Oct 2015. He had Danny come out to see us and with his assistance, showed us a F150 in the color that I liked and took it for a test drive. Well, to say the least, the test drive went well, Danny answered all our questions......and we drove off the lot with a brand new 2016 F150 to join the rest of the Ford vehicles we have at home. Danny, again, did an outstanding job and got us thru the purchasing process faster than some others.

Perfect from floor-to-ceiling

When I first set it up to buy a vehicle, I ended up going to Salinas Valley Ford. After having a horrible experience I called last minute Morgan Hill 30 minutes prior to close. The gentleman that answered the phone was extremely helpful and was able to assist me in making my purchase. I had excellent service from the start and will continue to use Morgan Hill as my primary Ford dealership for life. I love my new f150 super crew.

2015 FORD EXPLORER-Car wash not so good

Great service! I got a ride home right after dropping off my Explorer. The only thing I would say is that I expected a really good car wash. I went in with a coupon that was mailed to me for a free car wash with any service. The vehicle appeared clean at first glance but when I walked around it at home I saw the windows were still very obviously dirty and there were a lot of areas on the paint that were just missed. I know this was free and I appreciate that but I think if a car wash is offered it should be top notch. After all, I am representing "The FORD Store" when I drive out of there. A sense of pride comes with driving this beautiful Ford Explorer but if the Ford Store doesn't take pride when they release a vehicle to the owner, well it doesn't sit well. I will definitely give it another shot if offered another Free car wash but I hope more attention to detail will be in place. Thank you!

New Car

DJ did a great job getting the car I wanted for the price I wanted

Great Inventory

You had the car that I was looking for and in the color that I wanted

Great service

Great service done on time. The price was a little high but there were no surprises.

Great service

Lori was really great to with with. Made everything very quick and kept me updated while my car was being worked on. Love that they're open on Saturdays too!

Prompt, efficient service

Checked in at 10:30. Got a ride to the outlets. Car was done by 1 and had a quick pick up by friendly driver at outlets. Prompt and friendly checkout. Car is still running good. The only improvement would be the car wash. Spots on front window and dirt on trunk. Do appreciate that you add car wash to your service.

excellent service

Service had my edge for several days, they had to trouble shoot a difficult problem. With the assistance of the Ford motor companies mechanic hot line, they found the problem and fixed it accordingly.. thank you so much...

Buying Process

Sales staff DJ and Fernando were very professional and both provided excellent guidance in helping us select our car. I would rate their performance outstanding and perhaps the best buying experience we have encountered, including our prior purchases from Lexus.

Excellent service!

Michael was awesome when it came to taking care of me, and my needs. He kept me informed every step of the way, and arranged a loaner. The repairs were complete, and my car was taken car of completely. Excellent service!

Great Dealership and coffee

Everyone bent over backward for me and when I came back for more help they just gave and gave everyone knew their limitation and got me to the the right people no snow jobs

Extremely Happy

I had my first service last week made an appointment but was up to my eyes at work, I arrived at 10:45 and explained my situation they got me right in and out by 11:15 including a wash,Thank You.

Awesome Place & People

D.J Salton was our sales consultant for our purchase of Ford Fusion Energi. He was very organized, let us do a bit of paperwork before we got to the dealership so it could save us time. He was very friendly and knowledgeable person. He was able to get the paper work done and let us on our way fast. I'd rate the dealership and D.J Salton 10/10.

Awesome salesman and finance guy

Wow what an experience without undo pressure. All we were doing was test driving cars to get an idea of the best model for our money, the Ford store Morgan hill not only made it simple for my wife and i to drive a car , but without any shark kind of tactics to commit to giving your information to them to try and make a deal, we decided to try and make a deal , The vehicle we choice was a fusion energi , they had a a lot of choices of colors and interiors, we choice the one that we wanted.. The salesman and finance manager made our deal super easy with multiple choices of financing or leasing. Only problem with the store, it was just not a big enough showroom, but i guess this store does not need that with the amount of vehicle they had in there huge parking lot. Thanks again Guy ( salesman ) and mike ( finance guy ) for making our deal super fun..

7500 mile check up of my Ford F1 50 lariat

I was able to come in early and my appointment was processed quickly. The attendance were aware of the warranties that I had purchased and the cost for this first servicing on my new vehicle was more than reasonable. The icing on the cake was The shuttle service. Both pick up and delivery to a Gilroy location. This dealership surpasses Stevens Creek BMW for service where I take my other vehicle.

Execelent way to aproach the customers.

Completely satisfied with all the attention and help recieved.

Super Sales People and Managers

very caring salesmen ! No high pressure to buy ! worked very hard to meet my budge and I left with a beautiful car ! I'm one happy customer...thank you Morgan Hill Ford Dealership.....

Great dealership

5th dealer I went to. I was extremely impressed with the way that Guy understood that I didn't want to be pressured or hassled into making a purchase. I didn't need a car. I just wanted an upgrade if the price was right. The dealership was very nice and understood how I felt. The finance department was also very professional and helped me with some important decisions.Thanks Again

Great customer services

We chose The Ford Store as our first stop on an anticipated long journey seeking to find the right car for our family. As it turns out, and as we started to look at the large array of cars on the lot, Eli Diaz, sales consultant, introduced himself to us, and we begin looking for a car. Within a few hours, we found our car of choice, proceeded to make financial arrangements, and drove our car off the lot. We are happy with our 2013 Ford C-Max hybrid in all aspects. Time will tell how much we will enjoy the car, but for now we are pleased with our purchase. Eli Diaz took us through a mini-explanation of all of the computerized parts of the dashboard, and has since called to check with us on how things are going with our knowledge of the new experience in managing a 2013 model.Thank you for the ease that it took from meeting Eli to driving off the lot with our newly purchased Ford.

My Experience with The Ford Store Morgan Hill

Drop off was great. Waiting room had wifi, so I could work! Work was completed professionally, on the promised time, washed and delivered. Perfect! Keep up the good work!!!

Great experience

Philip Rois was great. One of the best buying experiences I've had to date.

Awesome experience

With all the stress that can come along with buying a vehicle, The Ford Store went to great lengths to make Me and my family feel at home and relaxed. All staff members I came in contact with were professional, courteous and made me feel like a valued customer. I will definitely be going back to purchase my next vehicle. Thank you.

Back in a Mustang!

James Sanchez was patient and listened to my requirements. During the entire endeavor I appreciated his history with the dealership and genuine interest in making my fiance and I happy.The dealership is well staffed and had a plentiful selection of vehicles that fit in our wish list. The 2016 Mustang GT is a wonderful looking car and we are going to enjoy it for years.

Great service

The sales person Francisco he was very big helping the selection of the truck I a Ford 150 xlt, excellent service.

Great Service as always!

My customer service rep was outstanding (Lori ?). They washed my automobile and completed the job in a timely manner.

Great Service

Representative was very helpful at recommended the following maintenance.

Very nice dealership

Everything went great, fast service nice people, super job.

2016 Ford Fusion Energi

Ford of Morgan Hill provided a very good service for purchase of our Ford Fusion Energi. The car was ready when we arrived as we already negotiated all the key terms over the phone. The signing and paper work process was seamless and we left in 2 hours after we reached. Tony Nguyen was very professional and helped us. He has since followed up twice to ensure we have no issues with our new car.

Great service

Everything was great and I was satisfied with my purchase. .

Vehicle repair

Edwin, my advisor, was excellent and on top of all aspects of this process.

car owner

It was fine disappointed that no loaner car was available The very least that could have been done for a Ford Stockholder

Easy purchase process and internet service

The process went smoothly except there was a mis-communication when the USSA check was deposited to your Wells Fargo account. The communication with the finance department was done professionally and without blame.

Excellent Service

Excellent service. The service adviser was very knowledgeable and very helpful. My car was finished in a timely manner. Thank you service department.

Knowledgeable staff

The staff was helpful and knowledgeable about the type of electric vehicle we were looking for. They made the leasing process painless!

Great Experience

Turned in a 2013 Fusion and re-leased a new 2016 Fusion. Love the new car look with matching black rims and leather seats. I didn't have a lot of time so the staff accommodated me and got me in and out. They even had someone meet me in San Jose to finish up the paperwork.

Great Customer Service

My experience in Ford was Great. They have a very good customer service. We purchased a 2016 Ford Explorer XLT and we loved it. We will definitely recommend Ford to our relatives and friends. Thank you.

Great service

Lori was very helpful from the minute I walked in to drop off my car. Her friendly personality and great customer service will definitely bring us back for the service and future automobile purchasesThanks for the great service!Patty

Great selection and knowledgeable salesmen.

I got the Ford F-150 hoping to be able to tow a travel trailer. I am picking up the trailer today and will be living in it. Let hope I got the right truck to pull it, I will have to let you know how it going. Still trying to figure out how much weight I can tow with it. Wish I ask more questions about towing capacity.

very good

Thank the Ford in Morgan Hill.Very heldful.Icom back when i need to service my car.

10k Service

2016 Ford Fusion Hybrid. Service was quick, but never got a call when it was ready, I just showed up an hour after the expected time.

Dead Battery on a 2013 Explorer

we had a battery go out on a car we purchased just 45 days earlier. The vehicle was used, but we felt this should be taken care of at no cost to us . In the end it was after a few phone calls.

1st time Costco buyer

I thought that the staff was very helpful. I found a nice car that I could afford.The finance personnel was especially patient. I would've liked to have spent less than the 5 hours I was there. That was too long. I won't walk up and down the aisles of cars next time. I would try to find one car that I9wanted. I would request the exact amount of my monthly payments to make sure I could afford the car.

Great Service and Huge Selection

I have always had the best service at The Ford Store Morgan Hill. That is why I went back when I wanted to look at the Ford Fusion energi's. The Ford Store also has the best most robust selection anyone could want.

Great service.

I'm brought the car in for an oil change and waited. It was ready in an hour or less. Test drove a Ford 350 while I waited. Service and sales personnel were great.

Must be the best place to buy a new Ford

This was my third purchase from The Ford Store Morgan Hill. So easy and a very good deal. But I wasn't surprised because each time has been the same pleasant experience. The people I have dealt with are great. From the salesperson and sales manager to the finance manager, all nice people. I will be back in a few years for my fourth purchase.

Terrific experience!

Francisco was terrific. He made the buying process stress free and simple. He was very knowledgeable and made us feel at ease. Great experience!

Service

I have a 2016 Fusion, came in for first oil change. Staff was friendly and I even got the car washed.

Great Expeirience

Oliver was our sales person and he was really great. He got all our answers covered. When there was a problem with the paint from the factory he made sure all documentation was covered so I could just drop off the car when it was time. The service department was great they looked at everything I asked for and kept me in the loop about what was happening with my car. My salesperson did follow up calls to make sure everything was going as planned. He even sent a card which was a nice touch. The Tech person was so patient and knowledgeable and went over all the gadgets in the car. We had an excellent experience.

Quick oil change and service

Thanks for the prompt service. Oil change while I waited. Sync update and wiper change as promised

Usually great, but this time a missed service item

I haven't had any previous issues servicing my Ford vehicles at this dealership. My 2015 Ford F 150 XLT went in for the regular service interval at about 20,000 miles after about 11 months of usage. The truck has been through a lot of long trips including through all of California, Arizona and Nevada, thereby logging all those hard miles. I bought the service package so I assume they will take care of all the items on the regular scheduled maintenance plan as they have always done with this and other Fords I own. After this particular visit I decided to pop open the hood to make sure everything looked OK. I noticed that the air filter casing had no marks whatsoever, I expected to see at least an indication on the dust that the filter casing was open and, therefore, an indication that the air filter was checked as it was called for and marked off on the service sheet. I opened the casing, took out the air filter and noticed that it was very dirty with small debris in-between the filter fins and about 50% of the fins were already black with soot. Although I know the recommended service calls for changing the filter at 30,000 miles, I also know that that is under "regular" driving conditions. It is, however, also recommended you change the air filter when it gets dirty even if that is before the regular service interval. In other words, had the technician actually opened, removed, and seen the condition of the air filter, he/she should have at least used an air compressor to partially clean the filter or just replaced it outright. I cleaned it as best I could with my air compressor and although it looks much better, I may just replace it soon myself. I have not complained to the dealership but I will let them know what happened on my next visit so they are at least aware that some people actually pay attention to the details of the service they are supposed to be receiving. FYI-I used to do ALL my own tune-ups, oil changes, timing, brake work, pretty much everything short of engine rebuilds for years until I could afford to have the dealers do them for me, so yes, I know my way around the vehicle and know they failed on this issue.

Great services

My husband and I were in the market for a Ford Flex for awhile now. We saw the Flex on Ford.com and it was exactly what we had been looking for and best of all if was in our price range. So I called in and spoke to Jesse Sanchez and he was so kind and let us know that it was still there. Once we got to the dealerships we were greeted warmly and our questions answered. We took the car for a test drive and that was it. We parked in and went right in to talk numbers. Jessa understood where we were and what we were looking for in price so he did what you could to help bring the payment in our budget. It was a late night and Jesse even made sure that the car was washed and cleaned up before leaving. He took the time to give us a walk through of how to use the freatures the Flex comes with, he also help us set up our phones to the car. The whole time we were they everyone was so kind. I could not have asked for a better experience like I had that night when I bought my very FIRST car ever.

Great experience

Very pleasant experience nice staff brought my vehicle in for general service repairs they check over my vehicle and had some recommendations for the future

Katina Knapp

Good job on service. Edwin is a pleasure to deal with.

awesome experience

My guy Hector was awesome! Really loved you guys. Give Hector a raise! haha. he was awesome though.

Great services

I went in to have my car serviced. Lori helped me. She was Awesome!! Super friendly and outgoing!! She took care of everything I discussed with her and had my car washed!! What a nice surprise!! I look forward to my next service!

Very straightforward and professional

Darren was thorough, straightforward and very professional to deal with. I considered s total of four Ford dealers and you were an easy choice. Everything was ready with finance and we were in and out quickly.

Recall work done quiickly

It was a recall notice and the work was done on a Saturday. It was estimated to take 3+ hours but was completed in 1.5 hours. I must assume it was all done correctly. It is not something you can see or for that matter feel while driving. Driver took me to a breakfast location and pick me up later.

Great purchase experience

The whole staff that helped us at Morgan Hill Ford made our customer experience an excellent one! They rolled out the red carpet in every way possible. The GSM, Graham, the Sales Rep Fernando and our Finance Rep Stephen. We thank them for providing us the best deal out there on our F150 truck. We will be back soon for our next vehicle purchase. Sincerely,Lee Pappas & Brandon Realmonte

Great store, good location

Everything went very well except the car still had the rear wheels plastic brake covers attached

I can't wait to trade up to a GT

I love Morgan Hill Ford Store people are nice and my service went smoothly.

Awesome Dealer!

Great service and we didn't have to wait to long for the car to be done. Thank you!

Best truck I've ever had.

I was able to purchase a 2015 F150 Lariat. I was very happy to get such a good price right up front for a loaded pick up. I was also glad I was able to get this deal done with the dealer that was so close to home.

Ronald L. Kirkish

Jerry did a great job and absolutely no pressure. I enjoyed the experience.

Good service

Everyone was very helpful. I just wish there was some to check me in so I could sit down and wait for service. You kind of have to stand around and wait for someone to help you.

Awesome service and great prices

The service and staff were amazing helpful. Whenever I purchase a vehicle I am always worried about getting some salesperson that is going to try and play games. That wasn't the case at The Ford Store. Everyone was upfront and honest and this is the only time I have ever had fun buying a vehicle.

Survey Response

Made 1 call, spoke with Service Rep about recall, she made an apt as we spoke. Dropped car off night before not problems... Called the Service Rep two different times and both times she returned my call right away.

Great Dealership

My entire experience from driving up in my trade in to driving off was geeat. My salesman was very friendly and not pusshy. I was given a fair amount for my trade in. Fiance understood that I beielve in getting the best financing rate due to having excellent credit and they beat my rate that I wanted by a half pwrcent. I will definitely be back when in the market for a new vehicle again.

Well stocked dealer, plenty of choices avaiable.

Great deal, no haggle sale price, sales person and sales manager were a pleasure to work with. The only problem came when we notified the salesman that there was a slight dog smell in the back seat. He said no problem, they would shampoo it out before we drove home. Instead, the prep person sprayed cherry fragrance on the seats and carpets that was so strong it stung our eyes on the way home. Hoping the smell goes away soon and the dogie odor doesn't resurface. Other than that, 5 star rating!

repair

you should alway have rental cars for clients when warranty work is required, I had to be without a car on a Friday night because you do not have sufficient rental cars, this makes me think twice about using you in the future. When a car has computer problems you can not alway schedule it at your dealerships time line.

Always GREAT Service!!!

The service experience at the Ford Store Morgan Hill is always outstanding. Very timely and efficient. Laura and the team are always spot on and on top of making sure I and my car are taken care of and updates are timely. I rely on my car as greatly and is comforting to have the team at the Ford Store behind me!Thanks!Dan

Ford Store is great.

Ford Store has always excelled from sales to service.Good work!!

Warranty Repair

2016 Ford Escape - Just purchased - rear passenger window did not go down all the way - warranty -Lori took good care of me - she knew I had an appointment to get to so monitored the work to get me out the door in time. She also advised me upfront - if parts needed that are not in-house, would not be able to complete the repair this day and would need to reschedule. The window works great! The only recommendation is: The gentleman working the cashier window asked if I wanted my car washed. I had time, so said yes. However, the car was not washed. By the time it was delivered,I had to get going. Not good customer service to ask a customer and then not provide.Sincerely, Signe Montosa

Great service and delivery

The service department was very helpful and courteous. They delivered my car faster than originally promised. That I appreciated. My only complaint would be that when I purchased my 2015 Escape, I was told that my first service would be free but since I bought the car at another dealer, they couldnt honor it. The reason I brought my car to the Morgan Hill dealership for service was because I prefer thier service. I could have easily took it to where I bought it but I didnt.

Excellent Service

Special thanks to Ashley or Natalie the lady works at service desk . I would give her 5 star for customer service. I brought my 2013 F150 for service she helped me to get car rental , tires , brake, and other stuffs , everything went through very smoothly. Thx again Ashley. Or NatalieHy

Satisfaction

Sales people are great, didn't experience any of the normal car salesmen games. Bought a 2015 F150

Great customer service!

I purchased my 2010 Ford Focus SES two weeks ago. Oliver, my sales guy, was great! His shift was over at 5 pm, but he did what many would not do and stayed until 9:30 to ensure a great buying experience. My car was missing a jack for the spare tire and a valve stem cover. He did his best to make sure I got that covered and didn't mind getting dirty to install my jack for me. This dealer is really great with such awesome people. I would totally recommend purchasing a vehicle here because of their kindness, low prices, and for Oliver!!!

The Best Service

I purchased a 2016 Ford Mustang ecoboost from the Ford Store Morgan Hill. Danny really helped and answered all of my questions and help get me the best price possible. I'm really grateful because he was very patient with me. It took me about 3 weeks to finally pull the trigger because I had been researching and comparing cars from all over California, but he helped the whole time. Would definitely do business with them again!

Quick and cost-effective service

Got an appointment quickly (within a few days). Work was done promptly upon drop-off, and very reasonable price. Work was replacement of +12V battery on a C-Max, and only cost $180, including the battery. I would have expected this to cost more (not complaining). The car's symptoms indicated the battery needed replacement, and service rep agreed that diagnosis was not necessary at this time. I appreciate the honest approach (no pressure to get an unnecessary diagnosis at this time).

Great facility, inventory and staff

I purchased a new 2016 Ford Mustang 5.0 GT, I love this car! The Ford Store Morgan Hill was worth my drive to do business with. Great inventory and facilities. The Sales and Finance team were highly professional and pleasant to work with. I love Fords, I can see coming back in the future.

Console added to 2nd row seats on 2016 Explorer

Second row console ordered had been received. Our 2016 Explorer limited was taken in close to appointment time. The wait was about two hours as I had been told. Lori was very helpful about the installation and showed us how to operate the display mode on the dash to find MPG displaybefore she gave the car back to us. My daughter had purchased her Flex here.

Great service

Great service and customer support. I enjoyed working with James who provided, help support and great guidance throughout the process

Local dealer with honest staff

When the clutches were originally ordered I was told the install would take 1-day. It actually took 2 days. One the day the car was ready Michael Ferrer was out ill and luckily Lori White stepped in to ensure I was notified our car was ready for pickup. If I had my choice I would chose to have Lori as my service writer every time.Overall the Ford Store site is nice but there is never any parking near the service area. To drop off or pickup a car we have to park in front near sales and walk completely around the building to service. It would be great if there was dedicated parking near service for service and parts customers.

AWESOME

Service was great, friendly and quick. They washed my truck which saved me time and i enjoyed the day even more. Thank you .

Purchasing our second car from Danny Arevalo

wonderful experience totally recommend morgan hill ford to anyone looking for car

Not pushy!!

It was fantastic. Gerry was great and Luis was super helpful. We expressed we were in a hurry and the finance guy had us in and out in 45 minutes. No haggle pricing is a far better way to go in my opinion.

Great service

Service was done quickly and service technician count dang have been nicer.

Great service

Ford F-350. Upon purchasing the vehicle I had a great experience with the whole process. 3 weeks later I brought it in for a service and Michael & Tamara were exceptionally helpful and friendly. I would recommend Morgan hill ford to all my friends and family..

Vehicle service

The service we received on our F-150 was wonderful. Lori did an outstanding job making sure our truck got serviced right away.

Leader and example of what a dealership should be

I've been to this dealership as a prospective customer, and also with a friend who purchased a vehicle from them. My experience in both instances was an extremely pleasant one. The sales people were knowledgeable and helpful in every way and actually made the process of finding the right vehicle, fun. The dealership is beautiful and I'd recommend them to my friends, and anyone looking for a great car buying experience.

Amazing dealership

I had a really great experience!!! Mike Tran was amazing and Danny Arevalo amazing!

Great Experience

I purchased a Ford explorer. The service was great.

Great service but did not get a car wash ...