The Auto Link

4.5
Overall Rating

Customer Service: 4.4 Buying Process: 4.4 Quality Of Repair: 4.1 Overall Facilities: 4.7


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Friendliest and quickest car buying experience!

5
One happy and stress free customer! on 11/20/2015

Customer Service: 5.0

So usually I absolutely hate having to go through the whole process of buying a car. It's so time consuming and stressful. But The Auto Link was so quick and easy. I didn't even think I was gonna get financed because of my poor credit but it was done so quickly. Marcia was nothing but nice, professional, and informative. She was able to get everything set up for me over the phone and all I had to do was come in, take a quick test drive, and then sign papers. So easy and effortless! Andy, the owner was so personable and nice also! Thank you all for making my car buying experience so stress free and easy!


happy truck buyer

5
truckin from Mapleton on 08/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Super happy with the truck I purchased here. They were really nice and most of all, I love my new truck. I have sent 2 friends there and they have been just as happy as me. One of my friends had really big credit issues too and they were still able to help him find a really cool jeep.


Awesome people to work with

5
A very pleased mom on 08/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a vehicle for my teenage son. The girls in the office were so friendly and when I had questions, the owner himself came right over to address them for me. The car looked brand new when we drove it off the lot and we could not be happier with the price we paid and the financing options they were able to get us. I highly recommend. The process was all together quick and painless.


Buyer Beware

1
Disappointed Buyer on 11/03/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0

We purchased a vehicle for our 16 year old daughter there about one month ago. The salesman was polite enough but obviously lied to us. We were told that it needed a $200 repair and that other than that it was in great condition. So, we deducted the $200 from the agreed upon purchase price and decided that we would do the repair at our mechanic. Well, the $200 repair was actually $1,463 so we needed that as well as back brakes and rotors to the tune of an additional $540. So, to get the car into the shape that they claimed it was in cost around $2,000. I would NEVER trust anything that they said - they obviously lied to sell the car. We only buy used cars and have never had this happen before and definitely will not be referring anyone to this dealer. Our local mechanic said that the last person to work on the car had done a lousy job and it had been serviced at AutoLink. So, if you find a car you like there, I would definitely pay your local mechanic to check it out as unfortunately they will lie to sell a vehicle.


Terrible Service

1.2
Anon on 06/05/2014

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 2.0

when dealing with auto link the car that I received from them had few problems which we had checked out by them and afterwards I didn't get the paperwork right we came back about 4 times from Peoria to Bartonville which is at least a half an hour drive wasting all that gas and then they didn't fix any of the problems right and one problem they said was fixed and it haven't even been worked on. I would definitely not recommend this to anyone


Wonderful dealer with no vultures.

5
Jeep loving dad. on 02/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased my Jeep Cherokee from AutoLink over a year ago. Iam still pleased with my purchase. When ever I talk to friends about car shopping I tell them about AutoLink and their wonderful and helping staff. Even my brother who is a master mechanic was impressed with the quality and deal of my vehicle. All I can say is keep up the good work and you will be aroumd for a while.


The Auto Link

4.7
Ford buyer on 12/10/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Bought a truck there after mine was destroyed by a tornado. Andy delivered it to my temporary home. Experience was quick and easy.


Top notch Auto Dealer

5
Reverend Joseph G. C. Wilson Jr. on 10/18/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This was the first time buying a new automobile was not a nerve wracking task. Marcia and Andy were more family helping than a salesman pushing to make a sale. Everything went smoothly and without a hitch, they even helped get financing. I give them five stars for performance. Sincerely, Rev. J.G.C. Wilson Jr.


a reliable, affordable, dream vehicle! !

5
Dana DeFord on 10/16/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I wasn't looking to purchase a vehicle. I went to Autolink as a referral with a friend just to look at automobiles. Next thing I know I was offered to test a Lexus. I was thinking, "I can't afford this!" "But I'll test drive it!" We next thing I know I was sitting at the desk signing the paperwork for vehicle purchase!! I love the Lexus, & I know that if anything goes wrong, Andy, the own is right on it, making sure any repairs will be fixed.


Excellent: Go there Now Hurry

5
LACEY on 10/09/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Now I called 10 minutes before closing and said " I was on my way to look at some of the vehicles. One of the bosses named Marsha was totally cool and pateince that she said "cool you can still come look at some of vehicles even though we're closing". They have very nice cars on lot, many to choose from. Th e empoyees dont give you that just trying to make a sale vibe, in fact their very down thee earth and genuine. This place does a little of everything as far as finance concerns. They have very nice vehicles and they make sure there inspected to the fulliest The process is very light dealing with Auto lane, they keep you posted and they make things happen. Getting the BMW that I have was fairly quick and simple. I came in did a few paperwork and the atmosphere was very nice everyone was friendly and out going. Got in and Got out in less tha 20 mins. Now I pointed out an issue with the car and they said okay bring it in and we can take care of that for you, that spoke volumes for this lot. Great place to get your next vehicle from because tour over all experience will be excellent.


My New Life with a Lexus!

4.3
Dr. Mosha has a new Lexus Truck!! on 10/04/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

So far so good my experience so far has been wonderful! I'm excited about my new truck! I had a good customer service lady named Marcia who took very good care of me. I negotiated well with the owner when my Lexus report came back. He was very accommodating, he really wanted to make me happy and comfortable with the deal, but at the same time he didn't want to loose money!!! So we came to a agreement and the rest is history!!


My very first car

5
Shayli on 09/24/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased an adorable Scion there and LOVE it! They got me financed and made the whole deal so easy! This is my very first car purchase and would highly recommend The Auto Link to all my friends!


Amazing

5
JVannattan on 08/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have bought two vehicles here, and will never go anywhere else. Was the easiest process when buying a car we have ever experienced. No hassles, great selection of vehicles to choose from, and fantastic customer service!! Thumbs Up!!


Great service! Amazing people to work with! :)

5
Jenn on 08/30/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

You guys are awesome! You worked with us until you got something to fit with just want we needed:) everyone is so nice and always smiling:) great place to go!


Outrageously Awesome Service

5
Lorrie Papach on 08/29/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Service was above and beyond and I have purchased 3 cars from Auto Link this last year. Andy and Felicia go above and beyond to find what you want. I purchased two cars on the lot and the last vehicle they did not have but they asked for specific details on what I was looking for, found it and got it to me for the amount I wanted. Shopping with Auto Link was the least stressful auto shopping I have ever done.


Great Experience

5
Tracey on 07/31/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my car from the Auto Link in Bartonville, IL. Marcia and the staff were extremely helpful and easy to work with. BEST car buying experience I've ever had, by far!!!


$18,990

Mileage: 61245

Color: Black

Transmission: 6-speed Automatic

Body Style: Sedan

City: Bartonville, IL

Engine Type: 185 hp 2.4L I4

$29,990

Mileage: 60056

Color: Blue

Transmission: 9-speed Automatic

Body Style: SUV

City: Bartonville, IL

Engine Type: 310 hp 3.6L V6

$17,990

Mileage: 133583

Color: Other

Transmission: Automatic

Body Style: SUV

City: Bartonville, IL

Engine Type: 6 Cyl

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