Temecula Nissan

Service Department

I get all of my cars serviced here - service technicians are constant professionals. Quality work at a great price. Sammy always takes care of me, my family, and my vehicles with the utmost care and consideration. I absolutely recommend Sammy and his team for all of your auto-care needs! #BestinTemecula

Purchase of vehicle

Last weekend my boyfriend and I went in to look at cars and were immediately greeted and helped by Alex Bigdelou who had perfectly selected out a car to suit our family. He was very aggressive with the sale and ended up getting us our vehicle that we LOVE.

Purchased a car

I was happy with the service and how they worked with me even tho I had a low credit score. Everyone was very helpful! Took time with me to find the right car. Rent Rubio was so nice!

The service was great.

I was treated with respect and kindness. I always feel very welcome at this dealership.The employees there are always professional and courteous.Thanks,Pete Morales

Good experience

Had a good experience at this dealership got a very good deal without much back and forth arguing , some but not that bad. Salesman Ralph was very helpful and professional . Very satisfied

Sam the service advisor is the best

Sam the service advisor is the best he is the only one I let help me with my car he is very honest and very helpful he always has a smile on his face to make the customers happy keep up all the good hard work Sam that's for all your help !!!?????????????? pls give him a raise when u have a good hard worker like this u really need to take care of him I never meet anyone that is so good like Sam

Excellent Customer Service

My experience at Temecula Nissan was top notch! Our sales agent was great. He was very knowledgeable about the vehicle and when we showed up for our appointment he had the car we discussed ready to go for a test drive!

Taken care of very nicely.

Jeremy Young was the best to work with. Took very good care of me thru this process. He was very proficient and called in the necessary people.

Very easy to deal with

Called the dealer and said I wanted to look at 2 models. My appointment was for 9 am and the rep was ready with the vehicles I requested to look at. We made our decision and then signed paper work and was in the new car in 2 1/2 hours. Very professional and courteous.

Review

Great service they did a great job with everything. Fast service, fair price. I always bring my car here and will be bringing it back for sure services. Jeremy was great!

Service on my 2015 Altima

John Gordon took care of the service on my 2015 Altima. I had a 2pm appointment and he got my car in right away. The service was performed in a timely manner and the car was washed when the service was complete. The waiting area was excellent and all the personnel in the service area were very friendly.

Above and beyond

The sales person (young Mr. Devin) was exceedingly accommodating when it came to giving more than enough time to choose a vehicle...to the point of multiple test drives of the same vehicle (back and forth). but, with all uncertainties I committed the final selection to prayer (in Jesus Name). Having made my choice, I felt satisfied. However, I did not anticipate the management to up grade the certified used to a new vehicle for the same price...customer service...above and beyond (Christ is so good to me). Thank you for making yourself available to bless my family.

Great

Devon Howard was a very kind and helpful salesman who did his job well.He showed me the exact car I needed.He was fantastic!

Nice service

I was very happy with the service that I get and also the timing was less than what I was told, price compare to other dealers is much better

Refreshing for a change

Remy, my salesman was extremely professional, yet at the same time very personable. Right frim the start I felt at ease and comfortable with the way Remy was going to approach MY needs wants and desires regarding my car purchase. He is the kind if person one feels at home with....an extremely good quality for a sales rep. Remey respected me and pretty much led me through the lease option, which I chose for this car purchase. Thanking everyone a temecula Nissan for a great job!

Very happy

Very happy whit the work they do to my car and very nice people' They are #1 dealer in temecula always recommend to family and friends

A great Experience

The Dealership was great. They made everything fast, easy, and simple and helped me finance my car. I will definitely be coming back to purchase my next Nissan. They were very friendly and made me feel good about my purchase.

Best car dealership

The guys at Nissan ,was great very friendly very helpful they were like family , And they had food too love the popcorn, also they were having hot dogs and burgers mmmm.

Customer Service

Sam at this dealership is very nice guy, he goes out his way to make sure that you are taking care of. I have never had a problem here.

Usual oil change always a great job thanks Sam

Great job and great service I always have Sam help me . He always gives me the best service. Please give him a 10. I have been using this dealership for the past 18 years have brought 3 trucks from you .

Great fun experience

Rogelio Carranza was very helpful helping us find the right truck. He let us test drive any truck we wanted even let us do doughnuts in the parking lot to get the full experience. What a fun experience.

Best car buying/leasing experience in my memory.

A very friendly and professional dealership exemplified by the sales people and their management.Had a very pleasant and professional agent, Jeff Barr, who assisted me in the transaction. Followedby a manager who was factual, to the point and fair. The entire experience turned out to be a verypleasant one. I would recommend this dealership to my friends.

Oil Change & Tire Rotation.

The visit went very well, your staff are very professional, especially Amanda Nascimento, I look forward to my next visit, usually going to get a oil change was a hassle .

Very freindly

Service writer Steve Castaneda very freindly...Got my car in and out quickly.. Even washed for me.Whole staff very freindly...Even had muffins and coffee while waiting

Amazing and Helpfully People

They helped me alot I asked them a question and they were able to help me out and always gave me an answer. They will be sure that you are happy with your purchase.

Fast friendly service

I took my car in last week for an oil change and was very pleased with the overall service of temecula Nissan. My service advisor was Vince Perla, he helped me right away and got my car taken care of in a prompt matter. I really appreciated the overall friendliness of ALL the employees of Temecula Nissan it made my visit much better. The cashiers were very helpful, nice, and professional. Also, the scheduling for service was very easy too they were able to get me in first thing in the morning the next day. Thank you Temecula Nissan for a great experience!

Good Service!

I always trust What Jeremy Young says my car needs, (even if this trip cost almost 3k) he has Never tried to trick me on what I may not need, keeps my 2007 Murano running great! If I was to buy a new car it would be at Temecula Nissan with Jeremy Young doing all or any service...Thanks Jeremy!! :)

Thank you Sam! !!

Thank you Sam, for taking the time And Understanding the needs of service Been there before and this Experience was the Best .you went that extra mile, great customer service

Made me feel like family

Since the minute me and family set foot on the Dealer we felt like family. The salesman was there to meet our needs and not his. We told Rogelio that it was our 6th dealer in the last two days and no one understood us more than he did.

Best Car Buying Experience Ever

We had the pleasure of working with Frederico "Freddie" Villegas at Temecula Nissan. It was the best car buying experience we have ever had (and we have had plenty.) We had been searching for a specific vehicle at a great price. Freddy contacted us with a great upfront offer. We drove up, met with Freddy- he had our exact vehicle, which had tracked down via sister dealerships. Finance was quick and simple- they easily met each our stipulations. Freddie and the rest of the staff were friendly, professional and efficient. Kind of makes me want to buy another car!

Services department

I love the service department! Jermey always take care of me when I go there and he tells me everything I need done before that time that way I will be prepared for it. Being a single mom I can appreciate that.

My New Car

I could not be happier as a customer with Temecula Nissan. Freddie Villegas was a superb salesperson. His expertise, knowledge and helpful attitude made the visit worth while. The day before I was at Pedder Nissan in Hemet. My experience there was disastrous. I was ready to buy the car there, a 2015 Juke, and they lied and said the car had been sold...to this day, Jan. 2, 2016, it is still there. This is why going to Temecula Nissan renewed by belief in a fair deal. In addition, Freddie was cordial and so knowledgeable with the deal. He worked hard to find the car I wanted.....he made a dealer trade with another dealer and I picked up my car, ready to roll, the next day. Gary in finance streamlined the experience with the new technology system. It was just a refreshing experience overall. Many thanks to Freddie, Gary and Temecula Nissan. Sandra KunzJanuary 2, 2016

service

Great service and they brought back the free car wash. Jeremy Young is a asset to your service department. The free shuttle service, coffee and snacks are welcome plus for patrons.

10000 mile service and oil change

This trip was so much better than the 5000 mile maintenance. First I was told there was no appointment and then it took 3 hours to change the oil and the tires were not rotated. This trip went so much better as I was out in an hour and everything was done.

Service and customer service

This place had every opportunity to let me know that the deal I signed on for, 8 free oil changes would not be honored after the 2nd oil change when the new management took over. INSTEAD they waited to let me come in driving an hour and a half to tell me "we don't honor that anymore" WHAT!!!??? Well customer service should have honored at least that one and then told me the bad news!!! what a bunch of...

Frank Romero

Frank was professional, helpful, enthusiastic and knowledgable about Nissan Products. He represents Nissan and the Temecula Nissan dealership well. He answered all of our questions and I would work with him again.

Kind and understanding

I was helped by John Andrew ( Andrew). He was helpful, kind and understanding. He did his best to see that I was satisfied. My tire and rim swap was not explained correctly. I was told it would be an exact 18 inch swap from grey to chrome. He consulted with two others about this decision. Only to bring the vehicle home and my husband realized my SL Rogue had 17 inch rims ?? I received a customer service call from Pablo today. Now he tells me the SL is only offered with the 18 inch grey rims?

Good Service Department, Courteous & Helpful Employees

I would like to say that I received great service upon my recent visit to Temecula Nissan in Temecula, CA, for an oil change and a couple other small things. Jeremy Young was the service person that greeted me and helped me. He was very nice, professional, and knowledgeable. I had a couple of questions about my car and they were answered very knowledgeably and satisfactory. I feel I received good, personal, and satisfying customer service. I didn't have to wait long and my service was great. My car was kept clean by the paper mat that was placed on the drivers side floor, which I really appreciated that! Also, the customers waiting lounge provided donuts, coffee, and water, and a nice big tv to watch. Nice! Thank you, Temecula Nissan, for great service and service personnel!

Excellent service

They were great customer service, did great work and fast. Did all the work I needed for a fair price and answered all my questions in detail. Would highly recommend.

very great custumer service

i really like the how they work, really friendly and fast one time i went to nissan in Hemet and they told me that i didnt have free oil change so i hve to drive to temecula and they were very nice and fast. i really apreciate their job.

Great and helpful

I was helped by a woman name Amanda. I don't know her last name, but anyway she was great and so helpful. In the future when I plan to go to the Nissan Service in Temecula I would love to have assist me again.

this place is a good place to buy your car

my partner and I bought our Nissan at Temecula Nissan when they first opened up shop and the place was still getting their sea legs. they had moments that as a consumer I felt should have gone more smoothly and I shared my concerns with Temecula Nissan and I was impressed with how eager they where to hear my thoughts as they saw these as learning opportunities. because of that we continued using them for service. I have to say that seeing them a year later they have their sea legs. everyone seems happy to be there and happy to assist you. from the car going out the door to the car coming back for its oil change. we will def come back for our next Nissan. big shout out to Amanda and Sam in service . they even arranged for me to get a driver to drop me off to get some things done and pick me up when I was done. david erker

Service Center The Best There Is

I have been a long time customer of Temecula Nissan (Quality before).The guys in the service center are a BIG part of why I go back. They go the extra mile, make sure that everything that is needed is done, and do what they can to help in other ways.Just the other day I took my Altima in for an oil change, picked it up to find they replaced the battery as well, no charge.These guys have your back!

excellent service

Thanks guys! Everyone at Temecula Nissan always goes above and beyond for my husband and I. I would like to give a special thanks to Steve Castinata and Chris Phillips these gentleman are what keeps me a loyal Nissan driver.

Went above and beyond to accommodate

Jeremy Young provided exemplary service. Very informative and thorough. Could not have had a more pleasant and satisfying experience anywhere else. Will definitely use the dealership and service department in the future.

Good car, good deal. What's all the fuss about?

I had a great experience leasing a new car at this dealership. I have an intrinsic distrust of all auto dealers, but it this case I must say that I had an altogether pleasant experience at this dealership. I actually got a better car at a lower price than I anticipated.I must say that I did my homework; I knew what was available from other dealers and I used that info to get a deal that I was satisfied with.There was a minor error in the paperwork and I had to go down an re-sign the lease agreement a couple of days later. the salesman offered to buy me lunch and in fact the monthly payment was actually lowered.

Deceptive, Dishonest and Shady Business Practices!!!

Beware and stay away! Deceptive, dishonest and shady business practices. I've filed a complaint with the State General Attorneys Office, North America Nissan Consumer Affairs and the DMV. Next is the BBB and small claims court. Have had no response from the General Manager. Please be aware of this business. They will lie to your face!

Poor customer service.

It has been 3 months since I bought a new Rogue from Temecula Nissan and the car is GREAT, I wish I could say the same about the dealership. I have been fighting to get money owed to me for returned floor mats and have talked on the phone, live chatted, and exchanged emails with numerous staff but still have not got my money. Everyone agrees they owe the money to me but it seems it needs to get through the "Big Man", a general manager or something. Not a single staff member has ever returned a call or email, they promise they will but they never have.Numerous times I have been transferred to the BIG MAN, he has never answered or returned my calls. Kevin from "Internet Sales" has been the most helpful but he can only send me to someone "with more pull". There is a HUGE turnover of staff, no one I dealt with when I purchased my car is there now. I would imagine if the BIG MAN is this bad with PR he is probable equally bad with dealing with his staff. Buy your car from any other dealer. This one is owned by Pedder so I would imagine Pedder Nissan would be ran the same.

BEWARE!! DISHONEST SALES TACTICS!! STAY AWAY!!

BEWARE!! DISHONEST SALES TACTICS!! STAY AWAY!! This dealership really needs to reorganize or fire sales/management team & train staff code of moral conduct when doing business. I found my daughter a used vehicle on Temecula Nissan's website and requested an e-web quote in her name from them by email. The quoted email pricing that she received by email was $6998. I proceeded to call dealership & spoke to Ricky Beltran & confirmed vehicle was still available and made appointment to come in and test drive. First bait & switch tactic, vehicle with matching VIN on e-quote email print out was not AUTOMATIC as stated but rather stick shift. After finding out it was a manual salesperson Ricky asks if we were interested in a new car! Surprise Ricky, taught our daughter to drive stick shift so not a problem but bet it was a problem for many of those unknowing potential customers that the dealership just duped as Ricky mentioned that drove hours just to see car. Gave Ricky the emailed e-quote print out which he quickly glanced at and stuffed into a pocket and was supposedly never given to Sales Manager nor finance when deal was structured, second strike on their part. We sat down to discuss purchase of vehicle for advertised price which unknown to us at the time that Ricky never conveyed to sales team or finance?. What made this deal even worse was that we were offering a higher than usual cash deposit plus a trade-in and we never saw any numbers or any offers in writing on paper. All Ricky would come back with was a monthly payment amount which later resulted in a $15 increase with finance. As we began paperwork with Greg in finance once again asked to see how the numbers were calculated as all i could see on screen (We still hadn't seen any numbers or actual offer on paper) total financed was $7737.00 . How could this be possible I asked myself if our total down payment was $3000!?? Not too long after I began asking numbers & calculations, Finance states that his system just froze & that he couldn't complete transaction/paperwork and if my daughter could return the next day to complete. This option didn't work for my daughter as she lives and works in San Diego, CA. Uncomfortable as it was my daughter was asked to sign a blank contract as he assured us that her quoted payment of 225 would not change. I would return the next day to pick up final paperwork and turn in title. To my dismay, purchase price was listed at $8278.00, a difference of almost $1300 from advertised and guaranteed web price that we had received and note that no additional parts or accessories were purchased. The third and final strike that pushed me over the edge and into writing this review. Greg in finance did attempt to make amends by offering my daughter a two year service agreement because of error or deceit? on their part. He would not give me anything in writing to confirm service agreement so we shall have to wait and see if they will be honest and honor this verbal agreement. My daughter loves the car so we left it as is to avoid any problems with financing. Please be very cautious when dealing with this dealership and go with your instincts as I should have but it had been a long day and we were there till after closing. Best of luck to those who decide to not heed these bad reviews.

unacceptable service

I contacted temecula nissan at 10:00am this morning about a vehicle advertised on their website. I wanted numbers on the vehicle if they even had it. Around 1:00 I was notified that they didn't know if they had one but they'd find one. At 2:30 I was told they would be with me in awhile. It's now 3:45 and I've yet to receive any numbers or service in my opinion. It would be laughable if I wasn't so irritated.

Bad experience gone good!

Vince, at Quality Nissan in Temecula, Ca. is the best! We are snowbirds and, upon arriving in sunny California this year, our car would not start and left us "deader than dead" in Temecula! After having to have it towed to Quality Nissan, Vince and the service team got started on the long process of diagnosing the problem. They made sure that we were shuttled up to Menifee and back down to Temecula when it was fixed.Everything was still under warranty and we very thankful as to the care we received. Thank you again Vince and the gang! Penney Thompson