Teddy Volkswagen

Great deal great price

I couldnt belive the deal i got for a new tiguan i shopped around and that price was the best i found in the bronx

The best

My new Passat is a beast in the streets. My parents were truly satisfied with the customer service at Vw. Everyone at my college is in love with my car

Great job

Jorge always looks out for me when it's time for me to get into a new lease as long as I'm buying cars I will be buying from teddy

Always a pleasure

When into Vw to exchange my 2014 GTI to a 2016 Trim. Jorge always looks out for me when it's time to do business thank you I always leave happy.

Henry Collins

Mr. Henry Collins is excellent! He explained the transition from leasing to buying my Beetle convertible. Everything was clear and precise. He is personable and easy to talk to. I would highly recommend him to my friends without hesitation. Love the guy!Donna B

Great Deal

Came all the way to the bronx from jersey to get a great deal on jetta. I could not believe how good the price was i walked out with.

2016 cc

Just purchased a new 2016 cc the technology on this car is amazing the ride smooth thanks to Luis and Shaun very friendly staff is funny pleasant time

Awesome

Great help and very informative. Loved my new Passat! Evryone was so helpful with all my needs. Would defiantly recommend to anybody trying to get a Volkswagen.

Thanks Keith

Purchased a brand new Tiguan Keith was my sales man he was the man walked me through everything . Cool guys down at vw salesman Jorge is a funny guy

best vw dealer

if they had 10 stars i would click on the tenth can't describe how good this dealership was to me walked me through the whole process my sister was with me and she's coming back to get herself a jetta thanks george and shaun

Teddy vw

Best service it was quick and easy purchased brand new jetta best car ive had drive is amazing fetures on the car are incredible keyless access aswell

Great 1st Time Solo Experience!

This was my first time going solo buying a car. My sister recommended this dealership after having purchased 2 cars from here. So she gave me Doug's business card & sent me on my way. After thorough research as to what I wanted I got up enough courage to go ahead with the purchase. I must say that Doug erased any apprehension I came in with. He listened, wasn't pushy, had a great personality, & was a pleasure to do business with! His professionalism and ability to relate to potential buyers lifted the weight & stress of buying a new car. I will be passing his card on to others! Oh yeah, I love my new Golf!!

Great Experience

I was contacted by Louis Fata after an internet inquiry. The experience afterward was excellent. He handled a complex transaction that involved purchasing 2 new VW cars. The process was seamless and quick. The entire team of individuals that we interacted with worked as a team and executed very well. Keep up the great work.

+1 Customer Service

I've had 2-3 significant repairs in as many months, and the service team was top-notched from start to finish. The young man that completes the intake process (Jose?) is well-mannered and always cheerful. Rishi and Nikki pick up the baton, bringing their own style of professionalism, knowledge and listening skills to ensure that your concerns and questions are addressed. Occasionally I get to speak with the mechanics and they, too, are friendly and competent. Teddy Volkswagen, you've got a superb team. Treat them right!

Def coolant light

They had my car for two days when I recieve it back the coolant light came back on and they didn't provide me with a loner vehicle now I have to bring it back for the same issue and they still can't give me a loner while my car is serviced

Great Job

The service team showed great knowledge and experience in the job they do.They were courteous and customer focused. I was informed of the status of my car along the way. Service Levels and expectations were established at the time I dropped off my car and they were all met. Great job!

Best Car Buying Experience Ever!!!

Just bought a 2016 Jetta. It was the best car buying experience ever . . . seriously. Most of the questions were addressed on line. When I walked into the dealership, it was EXACTLY what they said it would be out the door (including taxes, etc.). They sent me a copy of the sticker information and options. Not to state a cliche, but it was an amazing experience. Not sure why the dealership received any negative reviews, but have to admit that I was somewhat apprehensive after reading them. I am glad I overlooked them because my experience was extremely positive. So, I would suggest you bi-pass the negative reviews. The staff was extremely helpful, courteous, and knowledgeable. One couldn't ask for more. I didn't get the usual car dealership bs ... I am so done with that! Have bought numerous cars, and never had such a good buying experience. Maybe this dealership is finally getting it and understands that most of us are turned off by the typical salesperson (or perhaps I was lucky to get Louis Fata as my salesperson). Whatever the case, I am ecstatic! I LOVE this car and would go back to this dealership in a nano second!

Service and Repair

One of the best and waiting time is excellent. The advisor also very professional. When you get your car back it is clean, unlike other places that leave scuff marks and dirt.

Not bad

Maybe the first dealership that was honest with me from the start. I was a little upset but after working with Luis and Doug. I know where I will be purchasing cars from now on.

Worst Customer Service Experience

Do not get your car serviced here! I went in to get my Jetta checked and I should've known to walk right out this dump when I seen two mechanics argue and curse in front of me while I was as checking in, however my car had a bad anti-freeze smell and of course I wanted to not breathe in this hazardous odor so I decided to just brush that incident off. When I got my car back this dealership told me everything I was fixed. I had my boyfriend look at it again and he was shocked to see that they didn't fix a thing which would explain why I got my car back within an hour. I had warranty on my car and now know they didn't want to fix anything until my warranty was up so they could charge me. I scheduled another appointment to get my car looked at a second time, I had mentioned to the service department that I would need a loaner because I work. The service department told me that there are loaners available but he wouldn't be able give me a definite answer untilMy car was checked in order to see what the problem was and how long it would actually take. I brought my car in again and told the receptionist in checking in exactly what the issue was, and when i got the paperwork back I realized she didn't note the issue correctly., so I told her and she said she would tell them. I then asked her about the loaner which then she snapped back at me that she didn't have any available. Luckily the manager was there, so she asked him in front of me, and he told me because I DIDNT PURCHASE THE CAR FROM TEDDY VOLKSWAGON THAT WAS THE FIRST PROBLEM, and I am more than welcomed TO PAY OUT OF POCKET FOR THE LOANER AS A RENTAL. I quietly sat down in the waiting sea in disbelief, I decided to call other volkswagon dealerships to ask them if this is policy and sure enough it's not.....being upset and everything this dealership put me through I cancelled my service and very politely the receptionist have me my papers and keys. It's like they don't like servicing any cars under warranty because this dealership makes no money and like other reviews I read, they are cheap! They sent me free car washes because I told them about the arguing I seen the mechanics do, but they can keep their coupons. I won't ever be back there again. The manager is a con artist, and the receptionist is his side kick.They are not friendly and will not fix anything or makeYou wait hours if your under warranty. Save your time and money, and get serviced at OPEN ROAD! They treat you with respect and have EXCELLENT CUSTOMERSERVICE!!!!!! Ask forKEV! *****

WORST SERVICE DEPARTMENT ARAOUND.

WORST SERVICE DEPARTMENT AROUND.....PLEASE DO NOT USE TEDDY VW SERVICE DEPT.SERVICE MGR SHOULD BE FIRED.SERVICE WRITERS SHOULD BE FIRED.STAY AWAY FRON TEDDY VW SERVICE DEPARTMENT.

completely satisfaction

They did an amazing job on my R32. The service department did a great work when came to my car and customer service. Creg and Mike are the best.

terrible

Horrible experience I got into a shoving battle with 30 car salesman because they didn't want to give me my information back. Then locked into the office as if I was going to be jumped by them. Go figure to think such things can happen in a car dealership.

Terrible costumer service

I initially read these reviews and thought, this place can not be so bad. Everyone must be exaggerating, in other words I gave them the benefit of the doubt. I walked in, in hopes of getting a lease, and hence at fault - I had bad credit, they went through the entire process, charged me the down payment $1,000, signed the lease after 2.5 hours, Finance Manager, Kalra Paramjit came explaining my credit isn't high enough so I will need a co-signer. Of course, understandable but upset because I just spent 2.5 hours here with a cranky 19 month old and Kalra Paramjit had absolutely no respect on how to explain things, how to show appreciation for staying there for 2.5 hours. He explained "these things happen when you have bad credit" Excuse me but I've leased vehicles before, It's impossible to charge me for a down payment, sign a contract, get the car cleaned up for me and then leave empty handed. The following day- I had a co-signer whose credit was higher. As explained by my salesman Jason, he was "confident we can get the same deal but I wouldn't be able to stay on the lease otherwise premium would go up" fine, take me off the deal, get me the car. Arranged insurance, schedule time for co signer to sign paper work, I called Jason to confirm we are set and everything is ready to be signed, he confirms and asks me to go speak to Kalra Paramjit he just wants to over all the details as I will be the one driving the car. Due to traffic, I decided to call in instead, he began telling me all about how credit works, how leasing works and the bank (again, I have leased a car before) then asks me "So what are you going to do? Put more money down or would you like the monthly payments to go up?" Are you kidding me? I immediately asked for a refund.I have went to many dealers, and I can say this was the worse experience I have had anywhere. I feel terrible that Volkswagen is linked with these people.If you want to lease a Volkswagen, GO ELSEWHERE- otherwise, you are signing up for a big headache, and waste of time.

My review of my first experience with Teddy VW

This was my first time to this VW dealership. I have been to many and I found Teddy VW to be the most professional and courteous by far. Each person I spoke with gave me the impression they were so grateful for my business.

Great service excellent experience

Todas I was shopping for a car at Teddy Volkswagen in the Bronx and I worked with Mentor who was my Salesperson he was very nice and experienced in Car sales he showed me the Car i liked and explained to me the features of the Car in profesional maner i Wolf recommend this dealer and this salesperson to everyone who wants to shop at Teddyvw

Great experience at teddyvolkswagon

I bought my first car at teddyvolkswagon and I had an excellent experience. They work with me and made sure that I was satisfied. Mentor was my sales person. He explained everything professionally and helped me to choose the car of my dreams. I recommend Teddyvolkswagen to anyone.

Jorge Santiago

Jorge Santiago sold me a 2015 Tiguan and I am happy to say it was the best expierence i recieved in a longwhile. thank you so much for helping me with everything I completely appreciate it....

Jorge Santiago

Jorge Santiago was excellent , very honest and made sure I understood everything about the process. Karla was great as well made sure I understood the financial aspect of it. Justin Rivera did a great job as well. Thank all of you

J. Devalle J.Rivera

These two put on a show. what such a great experience. Jason D made me relaxed and satisfied throughout my negotiation and was very through with everything and Justin Rivera was excellent. Provided excellent customer service. Who ever gave this kid a chance for customer service is great cause he made this an outgoing family experience for us thank you Jason and Justin

Teddy volkswagens Justin Rivera and Jorge Santiago

I just purchased a brand spanking new Passat and I enjoyed my experience . Jorge did not give me the run around he was absolutely honest and made sure I understood everything . Justin Rivera was marvelous he made sure I understood everything I needed to know about this car . He is a sweetheart and made me feel great about my car thank you Justin and Jorge

DOugy Lee

Doug Lee's professionalism was incredible and i am astounded by the way they treated me Mr.Risso and Mr.Bessen have an incredible business i love it

Ronny Koss , Karla P. and Justin Rivera

Im very gratified to have received the customer service that I did from Ronnie Koss because I was a little not sure about purchasing a new car but I really appreciate that I enjoyed this Experience the way I did . Karla made me feel great with my payments and explained everything and Justin Rivera made sure I knew the type of features I had in the vehicle as well thank you all

Mentor

Mentor did a phenomenal job and made sure I understood each and every aspect of the deal that we made for this vehicle. Kalra was also amazing by explaining to me my payments and made sure I understood my vehicle finances. At last but not least Justin Rivera did an amazing job at showing me the features to the vehicle and made sure I understood each concept of the vehicle. Thank you all it was a team effort!!!!!!!!!!!!!!!!!!!

Avoid this place.

This dealership is terrible. I was looking for a Golf R (which are rare to find) and called this dealership to confirm that it had all the features I was looking for. When they did I took time out of my day to rush over and purchase the car, only to find out that they lied just to get me into the store. To make matters worse, they then tried to sell me the one they had on the floor, which had none of the criteria I was in the market for. Absurd practices at this place; been advising friends and family to stay away and buy from elsewhere. This happened over a month ago and yet they still call me to try and push the car on me!! When I say I have already bought one, they just hang up. Icing on the cake.

Teddy Volkswagen of the Bronx

Jason my salesperson was awesome I had a wonderful experience and I am pleased with my new 2016 Tiguan

Clean Facility, Great service

I liked the professional attitude the representative had, she was very courteous, and explained everything carefully, so that I understood perfectly about what had to be done to my car.

Great Service! Totally Recommend!

From the service over the phone from Anthony to the great service with Rishi at the dealership. It was amazing. you personnel are great- personable, well-mannered and have and positive attitudes! Service time was prompt- I did not wait longer than what I expected. Had to grab new wipers- the two people that helped me there were also really pleasant.

Excellent customer service

My experience with Teddy Volkswagen was great. I told the salesman what I wanted, and what I could afford. He went out of his way to help me and give me my options. The dealership is still calling to make sure all is okay and they said if I need anything or have any questions or complaints or problems to please call them. Very satisfied and recommend them highly.

Great Service

The experience i had at Teddy Volkswagen was great!! Francesko Coku was incredibly helpful and honest, and helped me pick the right car. Very pleased with the decision i made. Love my new Jetta!!

Excellence

Recently purchased a 2014 nissan altima and the se rice was excellent. THE GUY WHO sold me the car was Jason and would advise anyone who is purchasing a car at this place to seek help from Jason made everything happen for me

The best experience I have had purchasing a vehicle

I have to admit I never thought I would be purchasing a car the day I walked into Teddy Volkswagen. But my sales associate Doug Lee , changed all of that. He was polite , professional and not a bit pushie. He was patient and answered all my questions. I love my new car thanks to Doug Lee. Thank you again. I have already referred two friends.

Great customer service

I went in wanting to get more I formation on the Volkswagen and their cars. I must say their employee Carlos Gerda was very helpful. He answered all my questions and gave me so much information on the cars I asked about. I recommended this dealership to everyone.

Helpful. Friendly. Efficient. Honest.

Doug was amazing and extremely helpful. He went out if his way to make sure that I had the best deal. I would definitely recommend Doug to anyone looking for a smooth experience.

Informative

The attention was timely sales rep was very informative about the cars and insurance information.I was goven information about my credit and the effect it has on my payments. All information i wasnt aware of was goven to me.

Great experience

I have been car shopping for almost 2 month and a friend recommended me teddy Volkswagen. I had a great experience and learn great things of the vehicle I was looking for, however I was unable to purchase a car I was satisfied with the service I received from mr. Gerda, so when I finally decide to purchase my vehicle I definitely will come to Teddy and make my purchase. Thank you so much you have a great location a staff.

Staff changed and now it feels like a cheap used car dealer

I gave this dealer a perfect rating of 5 stars 2 years ago when I got my new car from them. Their service was really excellent even until when I came back to them the year after to take my car for its yearly maintenance. Their staff was still the same at that time and they were very accommodating and polite and I truly liked their customer service. I came back for my car's annual maintenance just today and I could really say that their service took a drastic turn for the worst. The problem stemmed from them spotting a bubble on my tire which prompted me to buy a new tire so my car could pass the state inspection. They said that they have the tire currently in stock and it would cost $269 + tax. Naturally, I knew that I could get it cheaper (only $200) outside but I figured that I already waited 3 hours for them to finish the annual maintenance, Ill just get the tire from them so they could finish the state inspection as well. I waited for 30 mins when I saw them drive my car outside their service center. I thought it was done but after waiting another 15 minutes (no one informed me of what was going on), I asked where my car was. They told me that they took my car to another one of their service stations to replace the tire. I told them that the reason why I was willing to shell out the $69 more for the tire was because I thought they were the ones who are going to do it and also to save me the time of waiting at another shop again. After waiting for 1 hour, I went to one of their managers but I really got the impression that they do not have time for me. I was there from 8:45AM to 2:20PM this was just for the annual maintenance and for the state inspection. Never did I hear anyone - not from the staff nor from any of the many managers that they have in there an apology.Their current staff, in my honest opinion, gives the type of service like the ones in a cheap used car dealer. This does not feel like a Volkswagen dealer anymore.

Waste of time.

I traveled a long way and spent almost three hours just to have my time wasted. I was trying to purchase a used 2102 MDX The finance manager did nit even have the professionalism or the courtesy to speak with me. The vehicle that I was shown was filthy,full of deep scratches, dents and scuffs, the interior was smelly and dirty, yet they did not seem to believe that all those deficiencies should have any bearing on the value/pricing of the vehicle, They were not willing to be fair and work with me regarding the pricing, despite them agreeing that vehicle needed body work In addition after running my credit or approval, they presented me with astronomical and unfair rates and monthly payments, and when I asked to look at the report I was given the run around, It is my legal right to be able to look at the credit report scores, yet I could not. They even went as far to claim that the listed internet price was a MISTAKE...so they couldnt and wouldnt go down or work with me. I went to SEVERAL ACURA DEALERSHIPS THEY HAD CERTIFIED VEHICLES ALL IN MINT CONDITION LOWER MILEAGE, LATER MODELS, ALL PRICED REASONABLY, YET TEDDY VOLKSWAGON WANTED THE SAME OR MORE FOR AN INFERIOR VEHICLE. OH AND THE FINANCE MANAGER ACTUALLY SPOKE TO ME AT THE OTHER DEALERSHIPS. I left feeling that they never wanted my business to begin with.

Luis C

my experience was great and Luis made sure I was comfortable with the entire process and was very patient as well

poor service

the service department is disgraceful ; gave me one quote started fixing it then tried to add 2000 dollars to original quote; very unprofessional and overall dishonest

Doug!!!!! LEE

Doug was a great salesperson and made sure that I was taken care of . thank you very much

too many calls and emails

I contacted them via e-mail the did not reply to my questions instead the kept sending me emails and leaving me voice mails that asks me to stop by. Have they read my email the would now that Im out of state.

Great service

Doug Lee was very nice and my credit was sub-par and He was able to get me into a vehicle comfortably. Kara the finance manager was very cool and has a lot of humor and made the process smooth.

Lucky W

I am very satisfied with my new 2015 VW Jetta TDI thank you very much for a wonderful expierence lucky . The finance manager Kara was great as well thank you all

Lucky Waite

I received a brand new 2015 Jetta TDI I am satisfied with everything and the way I was treated was amazing . Lucky made sure I understood the entire process and it was phenomenal . Thank you very much. Kara the finance manager was amazing as well by answering each of our financial inquires . Thank you

Doug Lee , Teddy VW

Doug Lee was great , Kara the finance manager did an exceptional job and made sure I drove off with my pre owned 2012 Routan . Thank you all.

Doug Lee

Doug Lee was phenomenal and I appreciate they great customer service which I appreciate

Jay A Teddy VW

I was really satisfied with my new 2012 Versa , Thank you Mr . Artis

Vincent's excellent service

I received great service from Teddy Volkswagen on March 14th 2015 and I purchased a pre owned Jetta I really appreciate the people from the salesman Vincent to Kara the finance manager and Justin from the delivery team , It was just a pleasant experience

Great Experience at Teddy Volkswagen

I dealt with the salesperson Vincent and I was very pleased with the customer service i received a great deal and the atmosphere was very layed back . I wasn't pressured at all and I felt great throughout the entire process. Thank you all .

Jay A Teddy VW

Jay Artis actually changed our lives by taking a step into the right direction in vehicles I really appreciate the honesty , we had a lot of doubts and he really made this happened. Thank you very much

Great Service and Happy with my new GTI

Thank you for helping me with the process for my new VW TDI i really appreciate it , Thank you Mr .JAY ARTIS

Great customer service From Mr.Doug Lee

Doug Lee was great made sure I got what I wanted in the vehicle and really appreciate the customer service and the way I was welcomed. Justin Rivera from the delivery team was a big help as well by explaining the vehicle to me and setting up my appointment for the vehicle as well. Thank you both but let me not forget Cara the finance manager he was a big help thank you 3 !!!

Teddy Volkswagen

I was treated very well and made sure of a great experience , I am beyond happy with my new 2015 Volkswagen Passat . I really appreciate the customer service I was given and I would definitely recommend friends a family to come here . Thank you Desiree

Awesome staff and service

Teddy Volkswagen really lives upto its customer satisfaction. The staff made my car buying experience awesome. Now I'm a proud and happy owner of a 2012 Volkswagen Jetta. Thanks again Teddy Staff :-)

Best dealership and Sales consultant I have ever worked with

I have had so many bad experiences when buy a car . I pretty much don't trust any dealership. I must say Teddy Volkswagen has proved me wrong. I worked with a very professional salesman by the name of Lucky Waite. And I must say Lucky is a fitting name for the gentleman. He was honest and upfront from the very beginning. I have recommend two co-workers already. And more to come. Thank you Teddy for separating yourself from all the rest. And thank you Lucky you did a wonderful Job. I love my 2015 GTI SE.

Worst Service After Purchase

Bought certified pre-owned 2010 VW CC, Resister went out 3-times in past two years. Service department did not properly repair car and wanted me to pay for repairs since warranty expired 2-days earlier. Employees acted like they didn't care and just said "that's the cost." Now escalating to VW. It's been one thing after another since they've been servicing my car.

Amazing in everyway

I was hesitant since dealers are not always trust worthy, but entering this dealer ship was amazing sales man Lucky was incredible he helped me out in every way even stayed late after business hours to help us close out the deal, we got a great deal on a great beautiful car. Very happy.

Switch and Bait

Be careful - these guys are liars. I called multiple times the day before and even an HOUR before my appointment asking if the car I was interested in was still in stock (only 1 available - deal sounded too good to be true, thus the multiple calls). They said yes. After making the 45 minute trek over, turns out the car had been delivered to someone else the day before - who knows how much earlier it sold. Then they tried to offer me a different car. What a waste of time. Should have listened to the other bad reviews.

Luis is a great Salesman

I felt comfortable with the operation. It moved quickly and I was sold the car and the concept of leasing.

Luis charleswell

Luis Charleswell was great salesman , very professional and made the process easy.

Desiree

She was a perfect 10 and made sure I was taken care in a professional manner. I really enjoyed my time here and thank you for my new Jetta.

Desiree !!!

Desiree was absolutely amazing , took care of me and my wife .I am beyond satisfied with my new 2015 Jetta Wagon thank you very much

Luis charleswell

Luis Charleswell was really helpful , very professional , and made sure I was taken care of. Cara the finance manager was extremely helpful and made sure I was comfortable with the entire process from the sale to finance to the delivery of the vehicle. I really appreciate the honest and out going attitude at teddy Volkswagen .

Dealership was Wonderful to me!

My experience at Teddy Volkswagen was great! The salesman treated me with great respect and he got me the exact car i wanted! I was very pleased with the service and i would recommend this dealership to other people!

Thanks Teddy

Returned my old jetta today and got a new 2015 Volkswagon jetta. Tasheka was great helping me with all my concerns regarding a new car and dealing with my dad. thanks again for the help.

Luis Charleswell

Luis was very clear about explaining the leasing process and was very polite and attentive to my questions.

My experience at Teddy Volkswagen

Vincent is very helpful professional person with a full of knowledge and financial specialist is very professional as well. I did not even have plan to purchase any car today. However, his professional service with great spirit encouraged me to buy the one I was looking for. Thank you so much!

Thanks Lucky

Went to teddy Volkswagon to purchase a new 2015 passat. I was surprised on how mush they took care of me. being young sometimes dealers dont take you very serious but Lucky did everything needed to get me into a new car. Will definitely send all my friends

Thank you Teddy

Overall great friendly place to be. no complaints with the service and treatment. Was taken care of like royalty and felt no pressure to purchase at all. the upgrade was willing and happily done.

Lucky Waite

Lucky was amazing , very professional which is awesome , thank you very much Lucky!!!!

Luis Charleswell

Luis Charleswell was professional , very knowledgeable , answered all of my questions , efficient , went the extra mile . Proved excellent customer service . Cara was real good , Very knowledgeable regarding the financial inquires.

Lucky Waite

Salesmen Luck Waite was absolutely amazing , made sure I understood all the paperwork regarding the transaction and was very pleasant as well . Excellent , Very professional and which is great and Made sure I drove off in the car that suited me very well . Thank you very much Lucky . Cara the finance manager was astonishing as well made sure I understood everything and Made sure I knew the inquires regarding my payment plan. Thank you very much Lucky and Cara!!!!

Luis Charlewell

Luis Charleswell was very good , and made sure I was taken care of , Very accommodating and made sure I felt comfortable with every step of the process.

Desiree Greer

Desiree was very pleasant , very nice , very professional , Provided excellent customer service , She accommodated our needs first than anything else . Thank very much!

2015 Tiguan

Douglass Lee was professional , perfect , wasn't pushy at all , also sold my mother and sister a vehicle as well . Cara the finance manager was great and he explained my financial inquires . Justin Rivera is helpful as well at setting up my service appointment and showing my new 2015 Tiguan. Thank you very much Teddy Volkswagen

Desiree was great

Desiree was very helpful in getting me into my 2015 Passat. It felt so good driving in a new car and getting out of my old Camry. Delivery Team Specialist William aslo did a good job showing me to my new car. Great team work at Teddy VW. Keep up the good work

Luis Charlswell

Luis was very informative , professional , and made sure I understood every step of the process.

Saul sanchez to the rescue

I appreciate the customer service provided to me by salesman Saul Sanchez and I appreciate the services done Cara the finance manager . I appreciate the out going attitude that I was provided . It was fairly quick with this process . I'm satisfied with my new 2015 Beatle Classic and It drives smooth and makes me feel great that I purchased another Volkswagen . Thank you

Two thumbs up

We had a very long day at Teddy Volkswagen but it all pays at the end of the day. Sales Associate Lucky Waite was very helpful in getting us out of our 2010 Beetle into our very brand and cute 2015 Beetle which has the navigation and OnStar feature. It made our long day at Teddy VW went by unknowingly as we spent our time watching TV. We actually felt at home. Thanks Teddy VW, Lucky and the Delivery guy William for such a wonderful day. Two thumbs up indeed.

Great Experience!

My experience was wonderful! I am very happy with my purchase!

Jay Artis

Jay Artis was an excellent salesman , very professional , courteous and made sure we drove off with a brand new Tiguan Today i really appreciate the Cara with my financial inquires and Justin with the whole delivery Process.

Teddy VW is top-notch

Teddy VW is a top-notch organization. Jessica Figueroa was very helpful. She was able to answer all the questions that I raised. She solved any issues that arose. Her personality was outstanding. She is a very valuable member of the Teddy VW team. On a scale of 1-10, with 10 being outstanding and 1 being poor, I am pleased to say she exceeded 10 on the scale.PLEASE NOTE my inserting/correcting the omission of "all the questions" in place of "question" in the 3rd sentence of my original review.

Very good treatment

Great service. I was very pleased with the way they treated me. I am very happy with my purchase and i would recommend this dealer to everyone.

Great day at Teddy Volkswagen

My day at Teddy VW was very well spent. Salesman Frank was by far the best and did a very good job taking us on our road test and going through every process in getting us into our Pre-certified 2012 Jetta. Even though it wasn't my first VW car, and as cold as it was that night, Delivery Team member William also did a good job in attempting to hook up my phone to my Bluetooth and also streaming it to the Bluetooth audio. He also explained the features of the car and I must say I was very appreciative. Great job Teddy Volkswagen and keep up the good work. Lastly, I must also say that the environment is well kept and welcoming. Two thumbs up Teddy VW

Frank Pena

Frank was great , walked me through the whole process , very patient , and very honest.

Customer Service

Abdul was excellent and made sure I drove with a new vehicle today thanks Teddy!

Great Experience

Service was absolutely fantastic and i was surely a sign a drive dealership. service exceeded my expectations and this is a dealership would recommend to other being such a family orientated dealership.

will never do business with them.

Teddy Volkswagen is the worst car dealership you can deal with. I dealt with Frank Pina, he flat out lied to my face. We negotiated the lease of a VW Passat, we agreed on a monthly payment of $219 a month (including all taxes and fees in the payment), he knew that I had another offer from Bayside VW dealership, so he made sure I called and canceled that deal before he started preparing the paperwork, and to my surprise, he added taxes and fees on top of the agreed payment amount, so it's become $219 + $30 ($249), he said that I misunderstood him, yeah right ! , he's such a scammer. I just walked away without listening to him trying to renegotiate again. I won't deal with a dishonest person. Will never go back to Teddy VW, ever again. I went back to Bayside VW and got my car from them.

Pleasurable Leasing Experience

The customer service at Teddy VW is absolutley exceptional!!! I am a first time lessee who decided to lease a 2014 VW Jetta at Teddy VW. Jay was my salesmen, who made my first time leasing experience a gratifying one. There was no hassle and no stress throughtout the entire process. Everything went smoothly. Jay was highly informative and thorough in his explanations of the leasing process. He was also honest! I never once felt like he was trying to push a sale so he can fulfill a quota. He took an genuine interest in making sure I was a satisfied customer. I totally recommend Teddy VW.

Bought but very unhappy

8/1/2014I purchased a vehicle while visiting family, and I do live out of state. After negotiating a price via phone a deposit was put on the car. Arrived in hopes of taking the car home, after riding four trains and over an hour commute and have everything agreed upon on paper in my email prior to my trip, to test drive the car and inspect the car......needless to say it was not in the condition as promised. They agreed to wet sand the car to take out some spots after four hours of my time at the dealership and another four trains home, for a total waste of six hours of my night! Returning two days later the car looked better, and was ensured that the "fix" would be guaranteed to solve the issue. Pre-approval of financing was already completed prior to my first trip, but another four hours to complete the transaction, after again taking four trains to return to the dealership. Another five hours of my time when I should have been out within an hour! I unfortunately wasted a total of 11 hours of my time to take the car home and find out I had a hole in my tire, the " fix" that was guaranteed has failed after two weeks, and the seals on the convertible leak! Love the car not the problems, but wish I wouldn't have purchased it from this dealership, as I believe my business would have been more appreciated else where (especially when I put over 50% down on the car)!9/24/2014 UpdateI was promised a return phone call in regards to the dissatisfaction I experienced. Going on three weeks with still no response from Jen as originally promised! Still very unhappy and consider this dealership to be a joke especially if buying a used vehicle. Learn from my mistakes and do NOT purchase a car from this dealership!

Fraudulent and Misleading from top to bottom!

Went to buy a nearly new 2013 Beetle Fender edition. It had 3,000 miles on the clock and i could see from the Carfax that it had been for sale at the dealership for over 8 months. It was listed at 20,995 usd and i made an offer on the car after i drove it. The offer was rejected (which is fine) but after a few days of trading we agreed on a price. This was AFTER they tried to slap 600 usd 'destination charge' and 600 usd 'preparation fee' on top of the asking price. Now, the car had originally been bought from the same dealer and destination charge had already been paid for then. Also, after 8 months of garage time, you should think they had time to 'prep' the car for sale...So the day comes when i go there to get finance set up (i was offering basis 35% cash, 65% finance) and i sat around their offices for over 5 hours. then i am told that unfortunately the finance had not gone thru but that they were still trying. So i tell them i will look for another car. After 2 days, the sales person still talks to me about final documents etc for the financing and i am told it was okay then i was told interest rate would be in the 11-13 % bracket . The floor manager (i think?) Ezekiel calls me back to say that the deal is off as someone else had magically walked in and put a deposit on the car, paying sticker price. i ask why i was not allowed to put a deposit on it a week ago when we started the process and he avoids the question.i LUCKILY ended up with a car from an honest dealership and i am happier than i would have ever been with anything from these xxxxxxxx. oh, the icing on the cake:car is STILL for sale there - sticker price has mysteriously gone up to 24,100 usd now........LIARS and CHEATERS

Delivery service

They brought my car to me !!!!!!! I have a tight schedule my sales person Desiree and manager Bryan made everything so easy the hardest part was picking the color of my passat Desiree brought the car to me swapped my plates and took my old car time saved thank you teddy VW

Abdul-Wahab Suraju

Got the car I was looking for, they worked with me to get in the car I was looking for

BRAVO TEDDY VOLKSWAGEN. GREAT EXPERIENCE

I Had an enormous pleasure working with Lucky Waite and purchasing my new car . He was a complete gentleman from the time I entered the dealership. I also appreciate how well kept there dealership was. Not like some dealership's that look like a garbage pit. it was really a great experience and I will definitely be referring my friends and family. Thanks again Lucky for being totally honest and upfront from the very beginning.

Service

I saw an used online, I called Teddy Volkswagen to inquire about a preowned car. Desiree ensured that the vehicle was in stock. I told her I would be there be there by 5 o clock to see the vehicle. Coming from upstate Ny, got stuck in traffic and called the dealership and explained the situation. They were closing at 7, Desiree and her manager Brian stayed until I came. Great Customer service, can't say thank you enough. Didn't waste my time.

2012passat

Car shopping is not a pleasant thing to do especially with children went to teddy vw and they made me and my family feel so comfortable we we're looking around and the kids were jumping in the cars and my wife was telling them to calm down and she was getting frustrated my sales person Desiree got them teddy bears and snacks even had my little one in a beetle taking pictures she never rushed us she was patient and we are now enjoying our new Passat

Mr.Jackson

I am a recently college student and I went to Teddy Volkswagen to find a vehicle to help me travel and get around. I met one of the associates ( Desiree Greer) and she was very resourceful when I asked her about some of the vehicles and their facts. She was very sincere and put me in the right direction. Her customer service is out standing and I would totally recommend anyone to her dealership because her excellent service as well as her wonderful advice about vehicles can really help people with their future car choices.

Great customer service

Stopped in the dealership to inquire about used vehicles. The Sales Rep Doug was very polite & patient in answering my questions. He informed me when I was ready he would work with me to get me a good price. I will return to this dealership for my vehicle.

I couldnt have asked for a better experience

I Just want to inform the public that Lucky Waite and Teddy Volkswagen is definitely the place to purchase a Vehicle from. The never stopped assisting me even when it seemed I hadn't made up my mind. Lucky is extremely patient and professional through the whole process. I have to admit I wouldn't advise anyone to go anywhere else! but Teddy Volkswagen. Then whole staff made me understand why they say owning a Volkswagen is something to smile about. ;) Thank you Teddy.

teddy volkswagen

My salesperson Abdul-Wahab Suraju was very helpful, he tried very hard to see that I was satisfied with my purchase.

Exceptional Customer Services

Desiree was my sales representative. She was so patient, knowledgeable and professional. Thank you so much for your help Desiree. Already told a few people about the great customer service I received. Enjoying my new VW Jetta!!!!

Excellent customer service and dedication

My experience at teddy Volkswagen was a dream come true. The sales associate Doug and Anthony stuck with me all day and made a deal so I could walk out with my car with the best rate. They never gave up and at the end of the day it was fulfilling.. Thanks a million guys!!!!!!

Good and cheap cars, great customer service

I am from Queens and this dealer is located in Bronx, not a very close by, but it was worth the drive. This is not the first time we buy cars Teddy's Volkswagen it is the second car we got. The service is perfect, like any car deals it take time however they have free tea and a nice spot to chill and watch TV. The buying process is layback and easy going, no shark like environment. You come in with an idea of a car you need and they will meet it, if its a used or new car. If they don't have what you want they will find it. The customer agent I deal with was "Abdul-Wahab Suraju" he knows his stuff and is will to go above and beyond his duties to see you get what you came in for. The finance department can work magic, I did not have the perfect credit scores but I did get the car I want and they where able to come close to the month payments wanted. They even went above and beyond the normal duties to see me get the car I needed. The would STRONGLY recommend them to anyone. My brother will be coming back in to get his car here.

I must admit Teddy Volkswagen was great.

I cant begin to explain what a terrific experience I had purchasing my 2014 Passat from Lucky Waite and Teddy vw. The are extremely fortunant to have a salesman as professional and willing to help his customer. I always looked at car salesman as sleezy he definitely makes me change my perception of the whole car buying process. He took his time was extremely helpful. And always was very patient with me . Even when I go a little emotional he calmed me down. Teddy whole staff deserve all 10"s if not more. Thanks again Teddy and Lucky.

great dealership !

I was referred to Doug Lee by my fellow coworker. I just bought a 2013 sonata and wanted to see if I can trade it in for a tdi Passat. Doug asked me to come in so that we can put some numbers together. We worked out a deal but now I have to present it to my wife (lol). I think I will be making a purchase very soon.

great service and sales dept.

I was in the service dept. getting my 2009 tiguan serviced and Doug Lee asked me if I would like to trade it in for a newer model with no money down and keep me at a payment of which I can afford and believe it or not the sales team put me in a 2014 tiguan of which I didn't think wasnt going to happen, I amd so happy with my new suv.

extremely satisfed customer !

Teddy Volkswagen sales staff was very patient with me especially my sales rep. Doug Lee, they tried everything that they could do to get me finance being that I am a first time buyer, they even helped me with getting my insurance for the first time.

Great service, good working staff

I recommend this dealer because of the great customer service they provide. I'm pleased with my purchase here!!

Great Service!!!

First time buying a car so I went on here on cars.com and had a great experince. I saw a car I liked here on this site which was on Teddy VW. I went there and everything was smoothly. I want to thanks Abdul-Wahab Suraju for his great service which I was very satisfied. I would recommend this dealer to anyone that wants to buy a car. Thanks Mr. Suraju

FANTASTIC DEALERSHIP, TO DO BUSINESS WITH.

I went to Teddy Volkswagen and I was assisted by a gentleman by the name of Lucky and I must say Teddy is super Lucky to have Lucky . They were very honest and never told me anything that they didn't follow through with. I already have told me sister to come and purchase a car from Teddy and to definitely work with Mr. Lucky Waite. Thanks to the whole Teddy Volkswagen family

great sales staff

driving buy and stop to look at their inventory, dealt with Doug Lee, he was very helpful with my demands but unfortunately I could not get approved for the vehicle that I wanted but the sales managers and finance manager did all that they can do. I told them that I will try to get a cosignor.

Awesome Service

Teddy VW is always so nice and helpful. They try to meet all my needs and work with what I want. Their service department is also awesome.

Best dealership and salesman Lucky Waite..

I have walked into many showrooms. and different dealerships. Where they just attack you. No concern really for you other than the money. This dealership was super honest and hospitable. Lucky Waite is a true professional to his craft. He was patient and always ready to serve my every need. I couldn't have asked for a better experience. Thank you so much Teddy and Lucky for a job well done.

Excellent Service

Great service from Luis Charlesweill, he has been very helpful and imformative. Furthermore, I will definetly recommend a friend to come shop here for a vehicle at Teddy Volkswagen.

very good

My dealer Jafor Khan was extremely detailed and super helpful, i had a great experience and left happy with my choice and service i was provided.

Great Service

Teddy VW has always been the most helpful with all my needs.

Great service and good dealership..

i came into dealership looking for a great deal on a was given a platinum card and they also gave good service by Lucky Waite. Honda 2008 is a car of choice

BEST SALES MAN LUCKY WAITE AND DEALERSHIP TEDDY

I Had a great experience I enjoyed working with Lucky Waite and I would refer everyone to the teddy Volkswagen dealership. I Love my car.

Great Service

I came in to buy my first car and I was happy with the selections the dealership had to offer. I had something already in mind but Abdul helped me out with a better car. Its really worth the time I highly recommend this dealership to anyone.

Stay far far away, from Boston road BX

I purchased Volkswagen Cc in October 2013 at 41,950 miles I only put not even 3000 miles. my car had issues from the start problems with the ignition which they replace after the store manager drove the car, the 12 volt battery keeps blowing out now I have problems with the engine and guess what I am not covered under the warranty. They took full advantage of me because I was a woman coming into store to buy a car by myself. It is ashame when I walk in there because every one knows me. The Sales manger Anthony says to me I am going to take you out of this car because you are having a lot of issues with car. He assured me he was going to call the next day because finance managerwas not in and he never called me I called Anthony multiple times this day still no answer no call back. Every one who answered the phone said he was on the phone and will have him call me back, the secretary says he not in today, well ihad some one else call and right away he answers the phone, I told him this is very unprofessional then he states you should not be talking to me like this and says he will have finance manager call me KAra which he acted like he don't knowwhat Anthony talking about. No deal was made because I didn't put money down... I still have to pay for services but I am very angry with this dealership. I have put no wear and tear on this car.

Abdul

Abdul was a great salesman. He was knowledgable and patient with me making my decision. From the first time I visted teddy VW he was polite and efficient After shopping different brand cars I decided a Volkswagen would be for me. I went back to Teddy and Abdul helped me out.

Teddy VW misleading advertisement

I found a car online and worked out a deal verbally as I am 2+ hour drive from the dealer. When I asked for an email confirming what was agreed to verbally and what was posted online, the salesman and sales manager informed me that they could not honor the 2/24 warranty that was listed. They stated they could not certify the vehicle. They would not include a extended warranty either for the price we agreed to. I was told by the sales manager that he felt there was no need to go out of his way for me as I would not be a retuning customer or bring the car in for service as I was a far distance. I feel this is a bad business practice.

An Excellent Buying Experience

My sales consultant, Abdul, was extremely professional and knowledgeable about the various models, available option packages and the basic financial aspects of purchasing vs.leasing. Abdul patiently guided me through the process, politely answered all my questions, and assisted me in making an informed decision in connection with the purchase of my vehicle. The transition was smooth and without stress. I fully recommend Teddy Volkswagen.

signed a new lease passat 2014

I gave Teddy Volkswagon "Great" in every category because the customer service I received from beginning to end was exceptional. Abdul was knowledgeable, accommodating, honest, and sincere. Anthony, the manager was excellent too. I would recommend this dealership to friends and family.

Inconsistent statements from Service Personnel

My husband have owned 3 Volkswagen cars in the last ten years. His first car was 2004 VW Jetta, his second was 2008 VW Passat and his current car is 2012 VW Tiguan. On our last purchase, VW gave us $500 off for being a loyal VW customer. We have been to Montesi VW (CT), Curran VW (CT), Bayside VW, Smithtown VW, Platinum VW, and Teddy VW (formerly Big Apple VW) for either for service or to purchase our VW vehicles. I have owned a Pathfinder, Camry and an Accord. My husband recently replaced one of our 2012 VW Tiguan tire. During his last service appointment, the service advisor told him that he needed all four tires replaced. My husband informed him that he purchased one of the tires no more than 3 months ago. The service advisor backpedaled and said "sometimes 3 bad tires can put a stress on the good one, but it's merely a suggestion." I could understand a year or more of driving, but 3 months? Needless to say, my husband declined to get his tires replaced there. On Monday, my husband went in for another service appointment. There was no mention of tires this time, but something else was mentioned. Since this dealership is only 15 minutes away from our house, it's really convenient for my husband to go there. However, this dealership does not breed any confidence from us to trust our car for future servicing and definitely not for our future purchases.

Service provided by Abdul- Wahab was excellent as well as...

Service provided by Abdul- Wahab was excellent as well as the gentleman from the credit approval department. Although the interior of the vehicle was not detailed as told, the manager granted me to take it in within 30 days at no additional cost. Overall my experience at Teddy Volkswagen was greater than expected. Keep up the good job!

Horrible Experience. Sale Rep Show up late at my...

Horrible Experience. Sale Rep Show up late at my appointment 9:00 am I show up a 8:50 .He show up at 9:50 . Now I drove 5 hours for my Military Post to have a late appointment. Now I see the pre owned it was nice look but it had fair wear and tear (tire worn, heated seat button broke and the car had lights on think for the tires). Here the sales part I seen the car for 18,990 so I SETTLE total 19990 for price to pay not including sales tax , DMV and etc. SO NOW I'm waiting for 5 hours because my credit wasn't good and I had to put a bigger down payment BUT I got approved ( yeah the only good part and the deal). NO now 5 HOURS Later I sign the paper work tried and drained the car jump for 19900 to 22000 then the total was 24000. WOW. I give so much money down I had no more time to get a other car so where else(take like a week to get it back) .This is so WRONG. NOT ONLY ALL THAT BUT THE CAR wasn't READY to go.I had to wait another day. YOU Protect you country then you get screwed back home. SO AWAY IF YOU CAN!!!!! It should be CALLED TEDDY THE Fat$!ABLE DEALER. It shouldn't be that way teddy Nissan is a lot better.

Bought a Passat, I was pleased how easy and pleasant the...

Bought a Passat, I was pleased how easy and pleasant the experience was. The salesman, Abdul-Wahab Suraju was friendly, courteous and knowledgeable. He listened to what I wanted and worked with me to find a car with the features and price that were right. He patiently explained all the features that the car had. He was professional from start to finish.

VERY DISHONEST! Outright lies to get me in the door, then...

VERY DISHONEST! Outright lies to get me in the door, then wasted two hours of my time before I could unravel them. I was offended by the poor quality of people they have working there.

I don't know much about their sales dept., but...

I don't know much about their sales dept., but I've seen good reviews. The Service Dept. on the other hand is ran by untrustworthy, dishonest, unprofessional, sneaky, consultants and/or mechanics. I took my car in for a simple rattling noise under the car, they fixed it (heat shield was loose). Then they offered me like 8 different services for repair, which some are needed but not all. I declined all because I didn't feel like spending all that cash. Windshield washers aren't good (less than 3 months old - please!), O2 sensor is bad (where is the check engine or o2 sensor light?), headlight restoration ($179, yet I brought two entire headlight assemblies for $95), Coolant flush, and fuel injector flush, new brakes, etc.. Probably would cost few $1,000. So I pick up my car and what happens the driver seat is broken as in it slides back and forth and doesnt latch onto anything. They have some real big heavy mechanic that manhandle your vehicle. My pops and I have experienced it firsthand. No one admits to damaging the seat. They tell me in responsible for that and try to slap on another $375 to repair it. I brought it in working fine, and I get it back with the seat broken, so its my responsibility?? CRAZY... This is all from the service consultant Rishi. I asked for a manager - he's not available. I asked him to have a manager call me- he doesnt. Rishi calls back saying he spoke to his manager and the manager said its my fault and it couldnt have happened on one occasion, that its preexisting. I call again, ask for a manager. Eventually I speak with a guy named Anthony who I find out is a Sales agent, not a manager or anything to with Service. Said he would look into, never called me back, no vmail. I call back asking for him - he's in a meeting and unavailable. No phone call back, nothing.. this place was horrible. I really was angry and they treated a 12yr old customer like a piece of crap. I had enough of them, so I went in to pick up the car and was going to attempt to make a temp repair to the seat so I can drive safely and go to a reliable mechanic, but now they somehow made the seat immovable. UNBELIEAVBLE place this is. No one says anything to me whatsoever, no conversation, no phone call, no update. This place is done. Just lost a 12 yr. old customer. I swear I will rewrite this review everywhere I possibly can, and I will get the email addresses of their CEO, GM, Manager and fwd. them my terrible experience. If youre putting $ in their pocket, then they are happy go lucky nice individuals eager to assist you, but if youre cautious and into DIY on some things to save some $ they treat you like crap. What they basically said to me is if I bring my car in for something simple like an oil change and I get it back and the spark plug wires are broken, or my seat is broken, or my O2 sensor all of a sudden is no good, its my fault. They didnt even offer to pay half of the repairs, or work something out. They didnt even admit to breaking the damn thing. Horrible experience here. I want their bosses to know how low their customer service was and service is. I can't comment on sales, but their service was less than a star. Don't bring your vehicle in for service, but if you do, beware if you decline their recommendations, you might end up with some other problem. STAY AWAY!!

Poor Customer Service, Unprofessional Conduct

I viewed a used 2006 VW Passat online from this dealership and made enquiries with regard to the dealership warranties and price. Stephanie from Teddy VW confirmed that the vehicle would be under warranty and that I should test drive the car before negotiating a price with the designated saleperson, Anthony. Stephanie was insistant that I view the car on the same day and booked an appointment. My wife and I arrived at the dealership to be told that Anthony was not available but instead we could deal with a different salesperson. The dealership management sat nearby as the salesperson reviewed the vehicle specifications and confirmed that the car had no warranty. When asked if we could see the vehicle, the saleperson asked around the office for details of the vehicle's whereabouts before making a thorough search for the vehicle's keys, all whilst management were sitting around - we were the only customers in the showroom as this time. When relaizing the location of the vehicle we stepped out with the salesperson across the road to a garage where the vehicle was kept. The vehicle was surrounded by parked cars and we were told that there would be no way we could test drive the vehicle, since it was late and the road conditions were icey (I explained that this vehicle was an AWD and the conditions were the best in terms of evaluating the vehicles drivetrain). When asking about the price, this salesperson consulted her management, there was no negotiation or movement in price, the car could not be sold below the advertised price. We were offered to arrange another date for test driving the vehicle to which we declined and walked out. Overall, we were dissapointed by the experience, we visited the dealership intending to purchase the vehicle, this was such a waste of our time. If this is the way sales are conducted, please stay away from this dealership.

Today I went to Teddy Volkswagen with my wife to look a...

Today I went to Teddy Volkswagen with my wife to look a few pre-owned vehicles. My wife and I feel in love with a 2011 Nissan Altima that Lucky Waite showed us. Lucky's professionalism and knowledge about everything worked out perfectly for us. I knew that Teddy Volkswagen will be the place to go to get the greatest deal in the New York City area. Thank you to Steven Risso and Lucky Waite for the great work!!!! -Pedro and Jesenia Serrano

Disappointed Sales Manager is gone

I recently leased a 2013 Passat several months ago. I am a loyal Honda fan and when I decided to look at other vehicles I went to over 5 major dealerships and know one wanted to give me the best deal. Everyone was slamming me into something that I was not happy with along with the payments. The only reason I purchased from Teddy was due to an individual that I had done business with in the past: Ron Fredericks. I had moved back to the NYC area and had looked him up. I had purchased 2 vehicles in the past from him including my trade in: Honda Accord EX-L. Ron came thru for me when everyone else didn't want to help. Ron introduced me to Lucky, great salesperson. (I would buy another vehicle from him but not while he is at Teddy). When it came to finally signing the agreement the Finance Manager tried to slam me into a higher payment then was agreed. I was about to walk away when Ron and Lucky stepped in and helped out. I am sorry to hear he is gone and will always give him my loyalty. I was about to bring in my sister to purchase a car but decided never to go back to this dealership since the one individual who took great care of the customers is gone. If I need service I will go to another VW dealerer closer to home. Sorry Teddy VW, you lost a great Sales Manager along with my business and any recomendations.

This Volkswagon was my fourth lease and I have had...

This Volkswagon was my fourth lease and I have had experience with all types of car salespersons. I recommend Jafor Khan because he was professional, courteous, knowledgeable, not pushy and never referred to the old "let me see if my manager can get you a better deal" trick. He was straightforward and also was very involved to take care of some minor kinks several days after my purchase. I will consider him first when I am ready for my next lease.

The salesman was agreeable and tried to negotiate a price...

The salesman was agreeable and tried to negotiate a price that satisfied us. I highly recommend this salesman to other people, that will buy a new or used VW model car.

All employees were efficient, courteous, and...

All employees were efficient, courteous, and professional. The lease price was extremely competitive. Every effort was made for excellent service and satisfaction. We will be back!

Went in to buy a car and within 30 mins I had a loan and...

Went in to buy a car and within 30 mins I had a loan and looking at colours of cars my sales person was very helpful and the manager very hands on and the finance director make you feel at ease does!nt feel overwhelmed and feel pressured .Will definitely go back and recommend this dealership.psm

The staff was excellent , extremely concerned and willing...

The staff was excellent , extremely concerned and willing to help. I ultimately leased 2 vehicles because of this staff.They are a credit to TEDDY.I would recommend to anyone looking for a vehicle.

Two great employees in Parts Deartment (Chris &...

Two great employees in Parts Deartment (Chris & Alex), these two individuals couldn't be more friendly and helpful. I really can't say I've ever had such a pleasant experience with a dealership as I did with Teddy VW. I would highly recommend Teddy VW to anyone requiring service or parts.

I went to a few dealerships when shopping for my VW and...

I went to a few dealerships when shopping for my VW and this one (Teddy of the Bronx) in my opinion was the best. The sales consultant Frank Pena immediately approached me and offered assistance. He was not pushy as some salesmen tend to be. He made me feel very welcome. He offered me coffee , a seat, and proceeded to answer all and any questions that I had pertaining to my now currently purchased vehicle. They agreed to beat any competitors price and they did. Frank continued to follow up with me throughout the purchasing process as per my request. He let me know when my vehicle is arriving, when it would be ready for pick up, etc. I do feel he went above and beyond. I almost feel as though I developed friendships with the entire sales team. An overall A+ experience! Thanks team Teddy!

I think Anthony was great. Very helpful. I don't...

I think Anthony was great. Very helpful. I don't think he was deceitful and he tried his very best getting me the best price.

It was very smoothly done by a good sales person, Abdul...

It was very smoothly done by a good sales person, Abdul and a manager. I would recommend this dealer to others. Thank you and hope to get next car as well. Lauren.

Definitely recommend this dealer specialy the guy named...

Definitely recommend this dealer specialy the guy named Abdul he did the job he tried the best to do for me,I'm sure I'm going back to that guy again.

Everyone was really nice. Abdul and his supervisor Bryan...

Everyone was really nice. Abdul and his supervisor Bryan worked hard to get us the best deal possible. We bought a nice used car and the car was ready for us the same day. You can tell the staff at the dealership worked well together to please the customers. I'm very happy with the service I received at the dealership.

Bryan and his entire staff were great. Bryan gave us the...

Bryan and his entire staff were great. Bryan gave us the best deal. Frank p was great and there receptionist Stella was fantastic and took good care of my daughter while I was busy with the car. Everyone was very helpful and nice. They treated us like they knew us. I would recommend this dealership to everyone.I had the best experience there.

My husband purchased his 2013 Nissan from your...

My husband purchased his 2013 Nissan from your dealership, I was in love with a jetta, and determined to get one. Our salesman Ruben Rosales was amazing! From when we first walked in, and helped us with our new vehicle, we picked it up the next day! The Sales Manager Bryan Kraft worked with us to ensure we have the best deal possible, and we did. I left with my new 2014 Jetta SEL and I am BEYOND HAPPY!!! They went through all detail with service/parts/coverage and system detail and Bluetooth in my car. Thank you Ruben and Bryan for allowing me to have my dream car!!

Great Customer Service & Price

I was driving buy 2 weeks ago and me and my wife stopped in to check out the deals on VW. We were greeted by Bryan K and Lucky. They were a great help. I explained to them that I was looking for an affordable car with great gas mileage because I drive 20K miles per year. They showed me a Used Jetta TDI they had on the lot which I thought was great that they didn't try to pressure me into a new car. But none the less I walked away rather then impulse buy and took there card and left. I did my research and figured out that the Passat TDI was my best buy to suit my needs space and mileage. So I called the dealer at noon and they remembered me and quoted me over the phone a price for a new 2013 Passat TDI with NAV and Sunroof with an amazing price and monthly payment. They gave me a discount on the 7year 100K warranty and I left there feeling great. I bought the car 10 hours later. I have to say the place was clean, everyone was dressed to impress, very courteous, accommodating and I called a million times and no one seemed to mind. I would recommend this place to anyone. Last but not least they even let me bring my dog and we hung out with all the staff for about 3 hours filling out paperwork and getting everything finalized.

Best place to buy your dream car.mr Zafor khan was really...

Best place to buy your dream car.mr Zafor khan was really helpful and friendly which made me feel like I am buying from a trusted dealer.Service was really great and salesperson kept me on touch for future service related issues. I truly recommend this place for anyone .to me its a five star service .

Called at noon, had a car by closing time at the right...

Called at noon, had a car by closing time at the right price and right rate. The guys were very accommodating and it was a great experience.

Kirk was very professional and helpful. He answered all...

Kirk was very professional and helpful. He answered all my questions and offered some options. After explaining to him what I was looking for he made sure I am happy with the car and explained everything that I asked.

Best Dealership!!

Great dealership. I went in to purchase a 2013 Volkswagen and I walked out with the perfect vehicle. The staff was great and very polite, they answered all my questions and helped me get a great deal. I will certainly be recommending this dealership and I will be coming back to purchase another vehicle in a few months for my son. I suggest everyone visit Ms.Desiree Greer she is awesome!

Salesperson was very friendly, patient, knowledgeable,...

Salesperson was very friendly, patient, knowledgeable, and knows how to relate to customer. He helped me to make decisions. I didn't know whether to buy a new car or lease again, He let me test drive several times and spent a whole afternoon with me, even bought lunch and beverages. But also other staff and manager were friendly.I am happy with the purchase of a luxury version of the CC for a very good price. I didn't have to worry about the old leased CC, extra mileage, damage, etc.

Working with Kirk Alley was extraordinary experience....

Working with Kirk Alley was extraordinary experience. Kirk brings his great personality to his work and shares it with customers.We felt like we were talking to long time friend who knows the products and trying to work out the best deal for you. No pressure but power of facts and numbers, clearly presented and easy to understand. Kirk is going out of his way to make you happy and feel appreciated.I will definitely recommend Kirk to other people.

My experience at this dealership was a great one. My...

My experience at this dealership was a great one. My sales person was Doug Lee, he showed a very friendly nature, and he was understanding and had concern of my price range.

This is the best dealership I have ever had the pleasure...

This is the best dealership I have ever had the pleasure to work with. I have referred 1 person already. I worked with a wonderful salesman his name was Lucky Waite. His attitude an his demeanor says a lot for Teddy Volkswagen . They were totally transparent. Ron Frederick te Gm was also nice enough to leave his office an thank me for my purchase. Teddy has a customer for Life.. Thanks Teddy.

Great dealership. I went in to purchase a 2013 Volkswagen...

Great dealership. I went in to purchase a 2013 Volkswagen and I walked out with the perfect vehicle. The staff was great and very polite, they answer all my questions and helped me get a great deal. I will be recommending as many people as I can and I will be coming back to purchase another vehicle in a few months for my son. I suggest everyone visit Ms.Desiree Greer she is awesome!

GREAT SERVICE

MS TASHEKA WAS GREAT SALES PERSON. SERVICE WAS EXCELLENT. PROCESS WENT SMOOTHLY. VEHCILE CAME IN CLEAN AND ON TIME. GREAT DEALER SHIP . HIGHLY RECOMMENED.

Do not by a car at Teddy VW

I bought a CERTIFIED 2010 VW EOS a few months back, found myself with a flat tire on the side of Interstate 684 2 weeks ago, no big deal I thought, went to the trunk to get the tools to change the spare tire and to my surprise, NOTHING there to change the spare tire. When the emergency vehicle came to help, they couldn't, VW comes with a unique lock on the tires and the KEY to unlock was nowhere to be found, so I had to tow the car. I called the dealer to complain and ask for the tires lock key and the tools to change the spare tire that should come standard with every vehicle, they said, "Too bad, you bought this car a few months ago and we don't have to do anything about it". I was not asking for them to reimburse the $250.00 towing charge I had to pay, I was simply asking for the tools and lock key it should have been in the car. They wanted to charge me to remove the locks from the wheels and for the tools. I had to bring my car to another dealer to remove the locks and pay for it. Managers Anthony and Brian are the worse businessman I have ever seen, it would have cost them next to nothing to remove these locks and about $30.00 for the jack/tool. I have put several complaints with VW, when a dealer sells you a CERTIFIED vehicle, it is expected that standard tools like a jack and the lock key to remove the tires to be in the vehicle. STAY AWAY! ah, and I almost forgot, when I picked up the vehicle, I noticed there was no owner's manual, I told the salesman before I drove off the property and he said, we will send you one....I am still waiting.

I bought a CERTIFIED 2010 VW EOS a few months back, found...

I bought a CERTIFIED 2010 VW EOS a few months back, found myself with a flat tire on the side of Interstate 684 2 weeks ago, no big deal I thought, went to the trunk to get the tools to change the spare tire and to my surprise, NOTHING there to change the spare tire. When the emergency vehicle came to help, they couldn't, VW comes with a unique lock on the tires and the KEY to unlock was nowhere to be found, so I had to tow the car. I called the dealer to complain and ask for the tires lock key and the tools to change the spare tire that should come standard with every vehicle, they said, "Too bad, you bought this car a few months ago and we don't have to do anything about it". I was not asking for them to reimburse the $250.00 towing charge I had to pay, I was simply asking for the tools and lock key it should have been in the car. They wanted to charge me to remove the locks from the wheels and for the tools. I had to bring my car to another dealer to remove the locks and pay for it. Managers Anthony and Brian are the worse businessman I have ever seen, it would have cost them next to nothing to remove these locks and about $30.00 for the jack/tool. I have put several complaints with VW, when a dealer sells you a CERTIFIED vehicle, it is expected that standard tools like a jack and the lock key to remove the tires to be in the vehicle. STAY AWAY! ah, and I almost forgot, when I picked up the vehicle, I noticed there was no owner's manual, I told the salesman before I drove off the property and he said, we will send you one....I am still waiting.

Not a bad experience for first time in Bronx Volkswagen...

Not a bad experience for first time in Bronx Volkswagen dealership... Sales rep. tried their best with purchase,trade, info needed etc. I wasted all day there at the end they tell me the model I wanted out of stock I expected panoramic sunroof, navigation system etc...

Frank Pena helped me through the process of buying a new...

Frank Pena helped me through the process of buying a new car, he was very knowledgeable with the product and assisted me in every possible way to get the best deal in my new 2014 TIGUAN SEL. I highly recommend this dealer.

Overall the Teddy Volekswagen dealership personnel showed...

Overall the Teddy Volekswagen dealership personnel showed excellent professional attitude and courtesy. More specifically, Kirk Alley wasextremely helpful and friendly in discussing my options for buying a car

Kirk Alley is very knowledgable in his expertise. I will...

Kirk Alley is very knowledgable in his expertise. I will definitely recommend clients to come to Kirk. Kirk is very professional and will make you feel comfortable enough to ask any questions regarding the vehicle that you are interest in- most important is, he was able to answer all of them.

I purchased a 2013 Passat last Sunday on September 29th....

I purchased a 2013 Passat last Sunday on September 29th. Frank assisted me with my purchase. He was extremely helpful, polite and enthusiastic throughout the purchase. He was also very knowledgeable and informative about the specs of different vw models. It made me easy for me to choose what I wanted. Lastly, he was willing to above and beyond accommodating me with my needs.

I went to Mr. Kalra and Mr. Jafor Khan at TeddyVolkswagen...

I went to Mr. Kalra and Mr. Jafor Khan at TeddyVolkswagen LLC. They were of great help. They helped me buy my new pathfinder. They are the best. I came all the way from Queens by JFK Airport to the Bronx to buy from them. I recommended them to my family and friends and highly recommend them to anyone else.

Kirk Alley went out of his way to find me a vehicle that...

Kirk Alley went out of his way to find me a vehicle that would make me happy. I really appreciate the time he took with me to explain the safety features of a volkswagen. I highly recommend Kirk for his professionalism, and no nonsense attitude. He was really great to work with.

I went to VW to look around, Mr. Khan greeted me and...

I went to VW to look around, Mr. Khan greeted me and asked if I needed help, what the heck I said yes. I really did not know what I was looking for and had many questions but he was patient and answered them. We decided on the Jetta, since it is fuel efficient and economical. We took the car on a test drive, I love the way it felt, I knew this was the car for me. I was thinking that based on my budget, and this being the first time financing I should consider pre-owned. Mr. Khan said that he will check with the banks and finance manager and see what I would get approved for within my budget. Guess what? I got a NEW Jetta at a monthly payments that makes me happy. I would definitely recommend Jafor Khan to my friends and family - great sales guy, not pushy, got a FULL tank of gas and an overall pleasant experience.

It's my first time to a Volkswagen dealer in Bronx...

It's my first time to a Volkswagen dealer in Bronx NY...it was a good experience they were friendly...they tried they best help purchasing & trading cars prices...waisted almost all day there last minute tells me they don't have any 2013 Tiguan car with power tinting/ panoramic sunroof, touchscreen navigation....they tried their best services better than other dealer I been to at least...

All I can say is that I hate buying cars but thing went...

All I can say is that I hate buying cars but thing went smoothly at Teddy. Frank Cortes helped me find the Beetle I was looking for. I look forward to come in for service and see if the experience is just as good

We received the best service that any one could get when...

We received the best service that any one could get when purchasing a car. Mr Pena help us get a great deal while helping us select a great car.

If I could give this dealership NO STARS I would. My wife...

If I could give this dealership NO STARS I would. My wife came in to purchase a new car for me because she has a disposable income. These scam artist told my wife a variety of stories regarding her approval and even told her that she did not make enough money to have two cars at one point. How is a woman who makes almost a quarter of a million a year not able to afford two vehicles. When asked to get in contact with their finance manager on the phone since my wife and I both work full time jobs and run our own side business and our schedules are busy it was next to impossible. Only after calling every 10 minutes would the nasty man even take out calls. Well we got out deposit back and just went and paid for a Mercedez Benz in cash. Thanks for wasting out time!

My visit to Teddy Volkswagen was one of the best car...