Ted Russell Nissan

Excellent customer service

About a month ago, I was with my son when we bought his new truck from a very bright young sales woman, Brianna Lunsford. Would highly recommend her! Very patient, answered every question we had - when she didn't know the answer, she got an answer for us. She was very attentive and devoted an entire afternoon to helping us find just the right vehicle. We went from a Sentra to a Frontier truck and one month later my son is very satisfied with his purchase. If you're looking for a new Nissan, search out Brianna. I believe she may be the only female sales lady there and they are lucky to have her! She convinced me that I might just need a new vehicle too. I'll be back to look at Sentras with her soon.

Fantastic and Fast Service

I called on Saturday morning to get a quote for a battery terminal I needed for my Altima. I spoke to Dustin in parts. He was very polite and quoted me the price. Then I spoke to Shannon in service because I am a college student and knew I needed a quote on labor in case it was too expense to fix. He put in on for no charge! Upon arrival they immediately took my car back without a reservation or anything . Within 10 minutes my car was ready to go! Also Charee in the cashier office was very nice as well! Thank you for a great experience! I will be returning!

Best dealership in Tennessee

After going to several dealerships including a different Nissian dealer that was closer to us, we went to Ted Russell Nissian. There Mike Gresham and Andy Phillips made us feel very welcomed. They worked hard to get us in the car we wanted. I would recommend anyone to come here.

Get off your phone

Greeted by a young sales lady. Stated we wanted to look at two vehicles. After we weren't interested in one she walks off and beginstexting on her phone. Curiously i follow her inside were she is sitting at a desk with another person, still texting. Bye bye no sale for you went and bought elsewhere.

Great oil change

Oil change was very fast. People were courteous. I got a free oil change for filling out a survey I had completely forgotten about! Couldn't have been better.

Complete liars!

They are a example of why the car buying industry has a bad rep! I had a deal worked on Sunday with bottom line price approved and ready to go, but thought they could get me a better rate. Andy the finance manager was supposed to call Monday morning with the finals. Never heard from him. I talked to another finance manager that was completely rude and told me the couldnt do the deal at the price i was quoted and increased the final price by $8000.00! Stay away!! I will never go there again!!

Free oil change 4 survey

Ted Russell Nissan Service Dept offerred a free oil change for a survey; however, the Customer Relations Manager doesn't honor the oil change. I have never had any dealership flip flop like this. 99% of the time the customer is always right, but then there is the exception. Very disappointed!!

Unethical & Double Talk

In my personal opinion I would not recommend this dealership. The management along with the sales personnel do not possess any moral integrity. They will tell you what you want to hear but stick it to you in the end. They will lie to your face and their only concern is maximizing there profit at your expense.

Ted Russell Nissan is a BIG REAP OFF!!!

The saless agents and the management staff at Ted Russell Nissan knowingly sold my hard working 20 year old daughter a 2013 Ford Focus with a bad transmission. On her drive home that evening from the dealership the check engine light came on and the car was taking off wierdly from a stop. The next day she drove it over to McWhaley Ford in Sevierville and within a few minutes their mechanic told her it was the transmission. She then called and talked to Austin the sales manger that did her paperwork and he told her not to worry that they would take care of everything. He told my daughter to bring her car back on Saturday at 2:30pm to have the service department fix and repair the problems along with fixing the drivers side seat that needed stitched up. She drives back to Ted Russell and no one made the apointment and told that they did not work on Fords. She then took it across the street to the Ford dealership and they drove it and indeed the transmissions is definitely in need of service and they cannot work on it until Tuesday. So she calls Warren at Ted Russell to ask what to do and all he could say was that he was sorry. They wouldn't even give her a loaner vechile to drive until her car was fixed. Ted Russell mangement staff (Shane) doesn't stand behind their deals or have any consideration for their customers. I work with the public and I will let everyone that I come in contact with that Ted Russell Nissan is a crooked dealership and a bunch of liars. If you can't stand behind what you sell then you shouldn't be in business. I would like for the GM to call me and we can discuss this further and hopefully rectify the situation.

Great experience, service and facilities

thanks Josh and Charlie for finding the right vehicle for us. Great job!!!!!

Andy Phillips the best

Amazing job at getting us where we wanted to be. VERY HELPFUL!!!!! Great staff all the way around.

Very untruthful

I had a buyer sheet from another dealer sent it to "Josh the internet guy" and he informed me he spoke to his manager and they could beat it. Drove 45 minutes to the dealer and showed them the same sheet and was told they couldn't even touch that deal. Wasted almost an hour and a half of my afternoon to be lied to. Also, bought a 350z there in 2008. Left my rental there with the keys with my salesman and he said he'd take care of having it picked up. He didnt and it cost me almost 400 dollars to pay the late fee.

a NIGHTMARE waiting to happen.

I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to look up the nearest Nissan dealership. Ted Russell Nissan was the closest one to me. I drove there and met two men. They came off as nice at first. Then I had to sign paperwork for the diagnosis to be done, which was $89.95. Waited about an hour or more for them to tell us what was wrong with my car, then Mr. Shannon Casey comes to tell us what's wrong. He's trying to rush us to come up with a decision. We don't have a whole lot of money anyways, but we ask how much the part is and when it would be fixed. He said with everything together would be $600+ and it may not get there until a day or so. We told him we would think about it and he went and ORDERED the part without our approval. Then when we discovered we could get it done half the price else where, he said that we couldn't do that. He belittled me and talked to me like I was ignorant. We then spoke to Mr. Hood, who is the service director, and he had Mr. Casey come in and listened to both stories and said that there were "witnesses" who said we said he could order the part. Mr. Hood took off the labor fees, but we still had to pay for a part AND pay the tow truck driver who was coming to pick the car up. This place is nothing but a SCAM and all they want is your MONEY. They have no respect and care for you or your vehicle. I would not recommend it AT ALL. Shannon Casey was an arrogant you-know-what and when I went to pick my keys up, he was RUDE all over again. Definitely will NEVER use Ted Russell Nissan again and I have definitely told everyone I know of this experience and they have lost business.

Do your research before buying new!

The sales representative was awesome! He answered all of our questions the best he could. However I'll never shop at this dealer again due to the customer service we received later on.

Highly satisfied with our service

Ted Russell Nissan always gives us 100% quality service! And Tracy is always doing follow-up to insure we are 100% satisfied!

Great Experience

I bought a 2015 Nissan Altima in December 2015 and had a great experience. From the start I was met by Duwayne Neal who listened to what I was interested in and streamlined the process to show me the cars he thought met those needs. The financing was approved, and then I was given time to go over things about my car I didn't understand and hook my phone up with bluetooth screening of my music. I love my car, got a great deal and would recommend this dealer to anyone. When I am ready to buy another car, they will certainly be on the top of my list!

Great customer service and top mechanics

I always bring my Xterra to Ted Russell Nissan, I would not go anywhere else. They have excellent customer service and great mechanics. I ask for the same mechanic every time, he knows my vehicle well.

Disappointing

I went in on a Sunday in the rain to try to find a car. I spoke with a salesman Dewayne (I think) and he let me test drive a car. I was really interested in purchasing it and I was told I was approved for financing but the exact terms would be TBD. The finance guy, Andy, told me he would call me no later than noon on Monday to tell me what was up. Silence. I followed up...silence. I emailed and texted and finally got a response. They sold the car and were working on something else for me...then again...silence. I ended up driving to Charlotte NC to buy a car and put 5k in cash down. I will never recommend this dealership.

Deceiving

I called the dealership because they have two billboards on i-40 saying that "if your car drives is worth $5500" and they confirmed it, but when I looked at their prices, and compared them with a Chattanooga dealer (where I live) "Nissan of Chattanooga East" and noticed that the same car, year and model where priced between $4900 - $6500 less than Ted Russell Nissan. So I decided to call back and talked to Dewayne (sales rep) and he said they can do price-match and beat it by $500 but will not honor the price advertised. It sounds to me very deceiving and tricky; I rather deal with Sonic Automotive which owns "Economy Honda, Nissan of Chattanooga and other dealership in the area; they sound more honest, and I dealt with them in the past and were very good.

Really impressed

This was my first time buying a new car on my own. We were trading in a 1998 Ford Expedition that was literally on its last leg. They were offering the $5500 trade in deal and we took advantage of that. We ended up with a brand new Altima with all the options! We love our car and the experience was great! We would definitely recommend them to others and would go back for any other car buying needs.

Good Dealership

I bought cars from this dealership for several years. Gerald Anderson is very helpful and accommodating. This is a very good dealership.

Heard nothing but good reveiws about Ted Russell

My good friend Tracy Malone Newton works there and loves Ted Russell Nissan. I have checked out their website and like what I see. I know if I need a good car at a fair price I can look Tracy up and she will get me to the right sales person to help me out.

Great Dealership For Your Next Vehicle!

I'd give all areas 5 stars but it's not working here on my phone (the 'customer service' stars -I GIVE 5 STARS). We had a great experience and really wanted to give kudos to both Tracey and Leah, both were super helpful, kind and really made the entire process easy and painless! We love our new car and most definitely will be back in the future for another vehicle, thank you all!!

1st time using service dept.

This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will definitely use them in the future for all my service needs.

Great service, over and beyond expectations

An Oklahoma football fan ripped the side mirror from my daughter's car after a football game and needed a replacement before she could travel back to Germantown where we live. Since she is a UTK student, it is very important that her Nissan Sentra is serviced by professionals I can trust, as I am conducting business from 400 miles away. Shannon at Ted Russell Service was so nice and treated my daughter with courtesy from the moment she arrived through helping her purchase a replacement and installing the most economical way. Two thumbs up. Thanks to the service team.

Fast & Easy

We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so decided to see if they could do that as well. We were in & out in less than an hour. Super fast service & extremely courteous staff. I normally get my service done in COOKEVILLE but I think I've found a new place!

Great Experience!

We had a great car buying experience, everyone was very friendly and answered every question we had.

Clean facilities,professional staff, competitive

We went through the internet dept. and dealt with Leah Anderson. She was very helpful and knowledgeable. Everyone we dealt with were professional. Best buying experience. The young lady that helped us at the end was patient, guiding us through the features on the car, etc. I believe her name was Tracy. We would definitely use Ted Russell again for our future automobiles.

Great customer service

Very helpful and knowledgeable. Not overly pushy. Would recommend my friends to go there. Love the new cars. They have experience in what is new and safety. Really made me feel comfortable with the service department and how they would take care of me

Exceptional Service and Exceptional Value

We came in to test drive a used car and had the best experience on a car lot. We looked at both a New and a Used Car. The team showed us which car was a better deal with our budget. They did not go over our budget. In fact they came in under it and in a new car. This is my first New Car and I could not be happier with the entire experience. Our Sales Rep was very friendly and down to earth and we did not feel pressured towards either car, it was our choice. We had the best customer service experience.

BUYER BEWARE!!!!

If I could give them a negative rating I would. FREAKING HORRIBLE!! I bought a new Frontier and 2 days after I took it home I get a call saying there was a mathmatical mistake on the contract and I owed $2200 more & I needed to resign a new contract or bring it back. I called a lawyer & he said to keep it and he'd call them. Long story short the truck was repossessed at my work in front of all my coworkers. HOW EMBARASSING!! Of course everyone was asking me if I could pay my bills. The salesperson even made the comment that they didn't think I was really serious about buying it in the 1st place. That place is evil.

Lying thieves

Very disappointed in the lies I was told, how I was coerced into buying a car that I wasn't pleased with and even more disappointed with the fact that I was robbed! I bought the car without haggling, but when I researched how much its really worth, I found out that I paid $9,700 more than it is worth. That shouldn't even be legal! Now I'm stuck with this car and I can' t even sell it without losing large sums. I'm planning on suing them.

Incompetent

We purchased a new 2015 Nissan Murano that Ted Russell acquired from another dealer through a dealer trade. When we arrived to take delivery of the new Murano, we were informed that the radio cover had a scratch, but a new panel had been ordered and would be available for them to install in 2 - 3 days. Since we live 60 miles from the dealership, we should have been informed of the defect before we drove to the dealership. Since it would be resolved in a couple days and the dealership offered a tank of gas to compensate our drive, we went ahead with the sale. What a mistake!! The next day my wife noticed that the key fob she had been given did not unlock the vehicle. When we tried to use the key fob we received a message of "Invalid ID". We called Ted Russell Nissan about the key fob issue and reported it to the sales manager, since the sales rep was not available. We were assured that it would be fixed when the radio panel was replaced. We were also told to be careful not to lose the one working key fob or the vehicle would be rendered useless. A week later since we had not heard anything, we called the sales rep. He acted like why were we bothering him and secondly he did not know about the key fob issue, the sales manager had not informed him of the issue. The sales rep reluctantly did check on the radio cover, and let us know that it had been backordered, which immediately shot up a red flag to us. We were again assured that it would be only a matter of days for it to arrive. Another week went by with no communication. We contacted the dealership again and were met with an attitude that the dealership had little care about resolving the issues. After 3 weeks of waiting to get a working key fob we decided to drive to the dealership to get the nonworking key fob reprogrammed so that we would be able to use it. At that time the general manager decided to replace the damaged radio cover with one from another new vehicle, since the one that had been ordered was still on backorder with no delivery in sight. But what was worse was that we found out that the key fob that we had been given was not compatible with the Murano and could not be programmed. A new key fob had to be ordered and we needed to make another trip to the dealership once the new key fob arrived in 2 - 3 days. Another week went by with no communication, so we again called and were passed around like a hot potato from sales to service to parts. No one could tell us the status of the new key fob, but parts was going to call us back the next day. Four days later, we called again about the key fob, we were told that it had just arrived. We went to the dealership the next day and waited 1 1/2 hours while they programmed the key fob, only to be told after that time that they apparently ordered the wrong key fob and it would not program with the Murano. They would have to try to order another key fob and see if they could get the correct one. So after 5 weeks the issue still continues with no end in sight and we only have one working key fob. The new Murano remains parked in our garage since we are afraid to drive it with only one working key fob and fear of rendering the vehicle useless if the key fob is lost.

Deceptive & in component service dept

First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Service staff are horrible. I'm calling it like it is, they outright lie. Each time in they seemed to cause problems resulting in return trips which added up to more out of pocket money. Shannon Casey is rude & deceptive. I will never return to this dealership. They are simply not trustworthy.

Did not feel like the customer was first

I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be reprogrammed, being one of the reasons I had got a good deal on the car, It was still under factory warranty so they fixed it and since it was close to the 10,000 mile mark I had them preform the scheduled maintenance for that mile mark. Everything on the report came back normal, after they preformed their multi-point inspection. Later on that day I am driving and my automatic car starts jerking real bad and has almost no reaction to the accelerator. So I call back to try to find out what is going on and I make an appointment to get the transmission looked at. During the appointment in where I am getting my transmission looked at they inform me that there is water in the transmission and that has probably voided my warranty on my transmission. So I sit in the waiting room from 9 am to about 1 pm when Scott comes up to me and says that it looks more than likely that they are going to void my warranty and that it could take a day or two for us to actually hear back from them, also you have a part missing and Ill just point that out to you. At this point I am extremely frustrated. So I call Ole Ben Franklin and they inform me that this is not the first time that Ted Russel Nissan has tried to void a warranty on a car that has been purchased from Ole Ben Franklin. They send me to Twin City Nissan where I show them both reports from both visits. And they inform me that the part that I was missing was probably the reason why I had water in my transmission and that Ted Russel might have taken the part themselves because this isn't the first time they have tried to void someone's warranty from Ole Ben Franklin. I am appalled that they let a customer get thrown in the middle of dealership politics because apparently Ted Russel used to own Ole Ben Franklin. Twin City Nissan ordered me a new transmission and wanted to take care of me from the moment I got there. The only thing Scott wanted to do was tell me that my warranty was voided and there was nothing I could do but take it up with Ole Ben Franklin. Scott you are a piece of xxxx. Your company motto is Customer first and all you wanted to do was xxxx me out of my warranty. I had the car for 2 weeks clearly it is my fault. Don't go to Ted Russel for service, Scott even told me the people they have working there are "Just like Jiffylube they don't really know what is going on" which was his excuse to why they didn't see the part missing the first time.

Terrible customer service

I arrived at the dealership Mar. 13th and was greeted by Warren, by the way deserves 5 STARS for customer service. I told him I am leaning towards the Acura RDX and he said thats fine but he said lets see the Murano. I said thats fine. Warren was very knowledgeable on the vehicle and was very kind without pushing the button. After test driving the car I was convinced that this is the car my wife would love. So even thou Warren would not be there Saturday, he set me up with Stan Mansfield. We arrived Saturday so my wife can test drive. I felt very uncomfortable with Stan. I felt that he was trying to make the sale right there. I said to him I am not ready to buy the car today but I would like a fair market value on my truck. He said to me if we are not ready to buy, the dealership will not give me a fair value of my car. The words FAIR mark value tells me that weather I buy a 20k or 50k car it should not matter. You are evaluating the truck, nothing else. Where is the CODE OF ETHICS! Yes! we are going to buy a Murano, but not from Ted Russell dealership. MAtter a fact I will never step into a Ted Russell dealership or recommend them to anyone. unfortunately it took one battle apple to destroy me buying from you guys.

a rattle in the dashboard

I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. He has always greeted me with kindness-even when I was short tempered with him about the rattle. Mr. Casey worked very hard to find the rattle and believed me when I told him that it was back. I truly would like to send my thanks to him for working with an irritated girl on a rattle in the dashboard. I really appreciate and understand how hard he worked for me.

Absolute terrible service department

This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is still on. I have been charged close to $2000 dollars and more than likely they will want to charge me more Thursday. Personally. i would not let them change a tire.

Rogue SV / AWD

Great Deal, Friendly Staff, Fun & Memorable Experience!!! Thank-You Derrick Jones, Mehmet Cerili, Shain, & Traci for making our car-buying exlerience stress-free!!! They ALL Went Above & Beyond!!!

Buyer Beware!

If you are thinking about buying from Ted Russell Nissan, we can tell you from personal experience they manipulate the numbers on appraised trade-in value and purchase price. Our purchase price was upped $2,000 from the sticker price which in turn devalued our trade-in amount $2,000. Buyer beware! Do not sign ANY papers until you have reviewed the dealer sales sheet. We were asleep at the wheel never expecting this type of wrongful dealing. Stick with reputable dealers, this one is not.

Buyer Beware!

If you are thinking about buying from Ted Russell Nissan, we can tell you from our experience that they manipulate the numbers on appraised trade-in value and purchase price. Our purchase price was upped $2,000 and trade-in devalued $2,000. Buyer beware! We were asleep at the wheel never expecting this type of dealing. We learned the hard way. Stick with reputable dealers as we have in the past.

Exellent customer service!

I went in to Ted Russell Nissan looking to trade in my old Dodge Ram. I had seen the commercials for the $5500 trade in and wanted get more details. I walked in was greeted by Anthony Galyon, he asked what kind of vehicle I was looking for. I was looking for a newer used 7 passenger vehicle so we started off looking at several used suv's on their lot, I really liked the Toyota Highlander, Anthony helped compare the Toyota with a Nissan Pathfinder. Both vehicles were in the price range that I was looking for, I asked about the $5500 trade in and he informed me that it was only available on a new Nissan. So he showed me a 2014 Pathfinder which was real close to the price my price range. With the trade in value on my Dodge it put the price of a new Pathfinder at a great price. The whole experience was great from the salesman to the final number crunching with the finance manager. I would definitely recommend dealing with this dealership and their staff! Sincerely, Steve F.

Above and beyond!

Ted Russell Nissan took care of our need for a new vehicle, working with us to replace one we recently purchased that didn't meet our needs. They sales staff truly went above and beyond in terms of service and friendliness. Ted Russell Nissan has earned life long customers.

Awesome experience

This was my first new car purchase and they really listened to my needs and what I wanted. They also helped me get the right price for me. Very friendly staff and a great experience. I would highly recommend this dealer to others!

Review

Didn't buy a car but will buy one from Chris when I'm ready - very helpful and knowledgable - very enjoyable car shopping stress free experience

review

I had a wonderful experience at your dealership. Chris Galyon was very helpful and answered all of my questions to the best of his ability or found the answers promptly. When I decide it's time to purchase a new vehicle, I will definitely be calling Chris!

Great Experience

These guys were so helpful to get me the car that I wanted at a price I could afford. Shane was very easy to talk to and was not pushy like most car salesmen. I will definately buy my next car here too.

Review

Chris was really helpful when I was looking for a truck, was interested in hauling a lot of weight and he pointed me in the right direction. Have a few kids, so I needed the extra space, and he helped me pick out a really good one. The whole experience was easygoing and I didn't feel hassled. When I'm ready to purchase, I will definitely call Chris.

Great Service

Warren, our sales person was very nice and knowledgeable. Gary, the finance mngr., went above and beyond what I would ever expect a finance mngr. to do. He made absoultly sure we left there with the car we wanted at the monthly payment we also wanted. He was without a doubt the BEST finance person we have ever worked with.

review

I really enjoyed my experience at your dealership. Chris Galyon was very helpful and answered all my questions confidently which set my mind at ease.

In and Out!

I recently purchased a 2014 Altima SL. Stan and Shane could not have made the whole experience more streamlined. I received more than expected for my trade and the deal went the way I wanted. I also did not have to spend hours waiting to take delivery of the car. I was truly "in and out". If you are considering a Nissan, put these guys to the test.

my trip to Ted Russle

I recently went to your dealership with the intention of looking at prices and seeing what fits into my budget and a young man named Devin was very helpful and friendly. He showed me a variety of cars and trucks and was very informative even though i could tell he was new. I will gladly be back to purchase my next car from this very friendly salesman

pure rudeness

It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most frustrating experience I've had dealing with aledged professionals. They did not install a Nissan replacement engine but some aftermarket engine. They replaced the dashboard instrumention cluster too. Today I phoned them saying the cluster was not working & the engine light was on. Shannon put me on hold only to come back and say due to my comments on this site, and personal attack on him, they would not work on my truck & I should take my truck else where. Good call & I will. Never will go back to Ted Russell. Yes, they got my money & took advantage of me but I hope you will heed my warning. BTW, notion that Shannon rated himself here? LOL

Sales guy was awesome, rest of the experience not so great!

We went to this lot looking for a Nissan NV 3500 (the 12 seat passenger van) and when we got there we were greeted by Austin who was an awesome salesman, he made us feel welcome and at ease the whole time we were there. The bad part was he kept saying things were going great, which he didn't know the details of the "deal" that the credit/finance guys were doing. We went in to do paperwork with Ehab, who I will say was extremely rude, pushy, and not friendly at all! We didn't like the price and were ready to leave as we had stated what we needed our payments to be in...he assured us that in 6 months we should refinance through a local credit union and our rate would go down thus lowering the payment so reluctantly we agreed. 3 business days later a letter from that local credit union appeared in our mailbox with a denial...noone ever mentioned that they had already tried to run it through this credit union! We were also told gas mileage and tank size were much different then what it actually is. While I am happy with the vehicle in terms of size and space, which is why we looked at it, I am not happy with the lies that we were told or that were hidden from us nor the payment. This is the second bad experience we have had with Nissan in general and I will tell everyone I know this! The first bad experience I will note was with a different dealership, but just gives us a very bad taste for Nissan in general. Now we are stuck with this car for the next few years and haven't had it a week and already a bad taste due to this whole experience!

buying a new Nissan

Ted Russell was a great dealer to shop for a car they very helpful with finding one, very friendly salesman, and I would send everyone to them with highest respect for quality ,knowledge, and service. Friendship comes from them very easily, and I felt very easy about buying a car or truck from them.......their employees are very up to date about their product, and tried to make it easy for us to be satisfied............................. NealLarkins,Jr.

Shannon Casey

I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim always works on my car and does a awesome job!!! I really appreciate them so much because they can explain things to me ( how a part works and why it needs or needed repaired) in a language that I (being a girl) understand without making me feel like a idiot. I can never say enough about Shannon & Jim. I recommend Ted Russell Nissan to everyone I know. Ted Russell should be very proud of a employee like Shannon because I am!! Thank you so much for everything you do for people like myself.

Average/Typical Car Sales

Altogether: I purchased a used 2012 loaded Kia Sportage from Ted Russell Nissan and while I wouldn't bad-mouth the dealership, I wouldn't recommend them either simply because I don't feel I received anything special. It was also made clear they do not go out of their way for you. I received a fair vehicle price Before the ad-ons, however if there had been another vehicle matching this one available to walk out TO within a few-hours range, I would have walked out no question when they were not willing to work with me with the price much. Their fees are high - the "processing fee" alone at $595 - No way hose'...! Not a good feeling when you're siting in that chair signing...however I wanted this specific vehicle and did not want to sacrifice if possible, after having my prior vehicle for 11 years and saving for the new one for some time. The trade-in price was low as well as below my original minimum, though I got it raised slightly. The rest: I stated my intention to use a new credit card for the portion of this vehicle I was not paying cash for from the beginning; I was told he didn't think they could do that and was never provided an official answer after mentioning on multiple occasions. By the time I decided I wanted the vehicle, not in the mood and wanting to avoid any further run-around regarding CC acceptance, I decided to go the backup route and finance through my bank. This was inconveniencing and to this day is still an annoyance. I was told by the salesman that they do oil changes and a basic-intermediate inspection on the vehicles. The only thing done to this vehicle was a detailing so it would be prettied up. During nor after just investing $22k, half of which was in cash, at this company - I was denied a basic oil change with no attempt by the salesman to even request it be done nor thrown in, even after stating that the oil was dark and obviously no inspection nor oil change was completed. Very poor customer service move for something so basic - we're not talking about an old or cheap vehicle that I spend my hard-earned and saved money on. . I questioned an auto-unlocking feature of the vehicle I did not feel was safe and knew could/must be disabled by the dealer and I was told providing this service could not be covered with no attempt at requesting. Another of what could have been an easy returning customer, customer service detail. I was told that TR offers a 30-day warranty on all vehicles they sell, yet every time I questioned this I was looked at strangely and every paper I signed stated As-is with no warranty implied. Slimy? You tell me. Good thing Kia's warranty is remaining. I feel as if I'm forgetting a few more incidents, but I think these are most of any worth mentioning. Salesman: I dealt with Austin Hill. Mostly very responsive, other times did not attempt to do the due diligence he should have as stated above. Austin is a great, no pressure type to deal with before the sale - I would recommend him there for sure, however in every way the typical car salesman in the bargaining room. Welcoming and easy to deal with in an overall sense and not the harassing type. Nissan dealership: TR was Terrible at paperwork speed. My bank called me 2-3 times asking if I happened to know if/when TR had sent them such and such because they hadn't received it. It took almost eight weeks to get my new tag and when I finally did, I got a letter in the mail vs. a simple phone call. Strange; a phone call would have allowed me to get it sooner and stamps would sure cost more than a call - this, obviously a minor item, though. Ted Russell Kia service area: I went here for a few items agreed upon with the deal and I Would recommend them. The waiting area has wi-fi, all of the Kia representatives that happened through to the vending machines were always friendly and at minimum made contact, and the service area took good care of me as well as were friendly and explanative with questions. Prices of the 4-5 services I was aware of were high, but not ridiculously high.

Greg is great at customer service & tries hard to be...

Greg is great at customer service & tries hard to be fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience.

My daughter's car would not start-suspected the...

My daughter's car would not start-suspected the starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently and timely and did what he said that he would do. I highly recommend Scott and the service team at Ted Russell.

I would highly recommend this dealership. Stewart...

I would highly recommend this dealership. Stewart Grooms,Sales professional and Anita Humphreys, Business Manager made our car buying experience pleasant and stress free. They were so friendly,knowledgeable,patient and helpful. This is our 4th vehicle purchase from Ted Russell and I really can't think of a reason to buy any where else. Outstanding service! Thank you Anita and Stewart. It was a pleasure to do business with you and visit with as well. Great job! Randy & Rachael

I wrote a review after I purchased my vehicle on...

I wrote a review after I purchased my vehicle on 12/20...and was very pleased with my experience. Today I got a call from the dealership checking to see if I was still happy with my purchase and to remind me of my free oil change and that everyone at the dealership was there to help with any question or problem that may arise. This has been a great expreience. Again thank you to Leah, Gerald, Anita, and Daniel for walking me through the purchase of my new Juke! Anita...you are a miracle worker, and I appreciate you so much for all your help and guidance...Leah, thank you for never being pushy...and for being so gracious, she only asked me what I wanted...and if there was anything that I just couldnt live without...and she found it very fast! I got everything I wanted and many bonuses. Daniel, what can I say...I'm not good with all the technology of today...you made all of it seem so simple...and that was a wonderful feeling driving away being able to operate my Juke and not feel the frustration I have felt with past purchases...A big THANKS! to all of you for a great experience... and I will be referring all my family and friends to you! Happy Holidays to all of you!

I had a great experience. I was greated as I parked and...

I had a great experience. I was greated as I parked and was immeditley was after hearing about what I was looking for Mike took me to three vechiles. One was a used toyota not interested, one was a 2011 Frontier possible, and then a very nice 2013 Frontier. All of these vechiles had one thing in common, they were 4x4. After getting my information Mike explained that the trucks I was looking at wouldn't meet my budget. Mike then walked me to another Frontier upon seeing it I knew this was the one. Well to shorten this review, I drove off with a new 2013 Frontier and couldn't be more happier. I would send friends and family to this dealership. Thanks Mike

Do you know why this dealership got my business? As far...

Do you know why this dealership got my business? As far as I am concerned, this is a first class dealership.They certainly know how to hire their staff! It was evident the staff here truly cares about the customer. It is not just about the sale, their commission. This is refreshing as other dealership salesmen showed me it was all about the sale and their commission. They were pushy and oftentimes less than honest. Not so with the Ted Russell Nissan staff. They were amazing. Justin Verno worked with me on the purchase of my car. He went above and beyond anything I had experienced with other salesmen. He took time to lift the hood and explain things to me I had not previously learned. He seemed to care that I understood what a great car I would be getting and even said if this isn't the one for you then we can look at...He was not pushy and I never felt like he was only in it for his commission. He worked with me on my offer and wanted me to be happy with my purchase. Then there was Anita Humphreys who completed my paperwork and spoke with me about an extended warranty. She is a gem as well. She is very personable and seems to care greatly about customer satisfaction. Daniel Lee was responsible for educating me about my new car. I hope this dealership knows what an asset he is to them. He went to great lengths to educate me on my new car. In addition he was very personable and once again cared about my satisfaction with my new car. Kudos to Ted Russell for his great staff! You can expect future success with these employees.

The people we dealt with at Ted Russell all did well by...

The people we dealt with at Ted Russell all did well by us. Austin Hill listened to my wife's requirements and showed her the vehicle that met them. He didn't pressure or try to oversell...just showed her exactly what she wanted. Tommy Kinsler made us a good deal without having to haggle. Anita and Daniel followed up the sale with friendly service and excellent information.

I purchased a 2011 BMW 550i from Ted Russell Nissan on...

I purchased a 2011 BMW 550i from Ted Russell Nissan on June 7, 2013. Eric Perkins was the salesperson. There was only one key and no owners manual with the vehicle. Eric promised to track down any additional keys and the manual. Tuesday, June 11 Having not heard from Eric, I called back. He said he had not been able to reach the person at Ted Russell Ford to locate the items, but would that day and call me back immediately. Friday, June 14 I called back and spoke with Gary Nolan, who had helped facilitate the sale. He promised to have Eric get back in touch with me no later than the following Monday. Tuesday, June 25 Having not heard back, I called again for Gary, who was on vacation. I ended up speaking for the third time with Eric. He said they were unable to find the items, but that he would call me back with the name of the original owner. That was two weeks ago, and still not word. Not being able to find the items would be unfortunate, but to not respond to four calls is just bad service. I have purchased vehicles within the past four years from Harpers, Grayson, USI Motors and Twin City GMC and had great experiences with each. The sales experience at Ted Russell was less than stellar, but the lack of service after the sell will prevent me for ever buying a car there again.

R J was a customer were I work and I told him what I was...

R J was a customer were I work and I told him what I was looking for. He called and told me what he had found. I went after work - he had it up front and ready for me to drive. He gave me the keys and told me to take a test drive. It was exactly what I was looking for. While I was workig up the deal ( RJ gave me a good price I was happy with ) with Anita ( she was also very easy to work with), he had the car washed for me. When we signed all the papers, my hushand and I drove off very happy with our new car. When my new tag came in, RJ even brought it to me. This was the easiest I have ever bought a car. I have told everyone I could about what a great experience I had with RJ and have recommended him to friends.

Eric was extremely patient with me and helped me choose...

Eric was extremely patient with me and helped me choose my pathfinder. Everyone I spoke with or dealt with at the dealership was very friendly and helpful.

I have purchased many new vehicles and this was the...

I have purchased many new vehicles and this was the easiest deal I have ever made with a car dealer. We were not looking forward to the prospect of buying a new car, and after visiting a Kia dealer down the street and being shown every vehicle but the one we were looking for, it was refreshing to pull in to the Nissan dealership and encounter Taylor. There was no pressure, she listened to us and once we made the decision to purchase a vehicle, the deal went smoothly. There was no haggling on our trade-in or the price of the vehicle - just an overall positive experience. Oh, and we love our new Rogue!

We had a very good experience with the sales staff at Ted...

We had a very good experience with the sales staff at Ted Russell Nissan. We were very pleased with our new vehicle. Mr. Faulk did a fantastic job helping to get us the Armada. Thanks to all who helped us and were so courteous.

Our salesman, Ben, is genuinely friendly and does not use...

Our salesman, Ben, is genuinely friendly and does not use high pressure tactics. We did not want a lot of the higher model options, and we were shown right to the model that had what we wanted (2013 Altima S model. The finance mgr, Gary, moved our paperwork right along, but also took the time to explain options to me that I generally don't get (extended warrenty). Daniel Lee went over our delivery and encouraged us to call him with any questions or problems. We came in to take the Altima for a test drive and were able to decide/buy/and leave with the car all in the same night.

I just wanted to send a huge thank you to Shannon Casey...

I just wanted to send a huge thank you to Shannon Casey in Ted Russell Nissan's Service Department. He always takes the best care of my husband and I when we come in...and is the reason I drive past the Nissan dealer at the airport from Maryville to service my Maxima. He always explains what is going on with my car without making me feel stupid since I do not know much about cars. His genuine and down to Earth personality makes me feel so comfortable to come in without my husband for service.So the here is the other reason for this post. My check engine light came on my car and I gave Shannon a call. He got me in on the same day and found out my car had an internal oil leak. This freaked me out since we were headed to Florida soon for vacation. Shannon assured me that he would be able to get my car fixed for me before we had to leave....and he did just that. I was worried I would have to rent a car for my family to go on vacation but that did not happen. He got it fixed correctly and as usual my visit in and out was painless. This meant so much to me and my family. So a big thank you to Shannon and all the rest of Ted Russell Nissan's Service Department for going above and beyond getting our car ready for our summer vacation. Thanks again as always!!!!

We were very comfortable throughout the buying process...

We were very comfortable throughout the buying process with Austin and Anita. Tracey helped us understand our vehicle and helped us set up bluetooth and radio.

Unfortunately This particular Service Director is...

Unfortunately This particular Service Director is receiving a well earned negative review based upon his decision to refuse any type of service on a new Nissan purchased at Ted Russell Nissan. I certainly hope Ted Russell Nissan is customer service oriented to see the foolishness in denying any recall service work.

Everyone was wonderful! Thank you Austin and Sherry you...

Everyone was wonderful! Thank you Austin and Sherry you are the best. The best experience buying a car ever! From the minute we arrived to the minute we left with my new car we were treated great.

These people stayed late to help us was very nice about...

These people stayed late to help us was very nice about everything thanks Austin Hill and Gary Nolan for the great experience. My expectations were exceeded during this experience from beginning to end. I will never shop anywhere else! Iwill recommend your company to everyone I meet.

Plain and Simple their numbers don't add up. In the...

Plain and Simple their numbers don't add up. In the room with the Finance Guy- they are flat out dishonest to the point it's insulting. They tried to screw me out of my trade in altogether. The Con runs deep so know your numbers before you get there. Worst part is it looks like their standard way of operating because I went through the same hassle with my mother attempting to purchase a Maxima. We are loyal to Nissan to a fault- but I will no longer step foot in any business owned by Ted Russell.

Our overall experience at Ted Russel's was a very...

Our overall experience at Ted Russel's was a very positive one. My husband and I never felt coerced or pressured. Purchasing a new car takes time and patience, both of which was given by everyone from the start. They allowed us the privacy to discuss and review all the information that was given us regarding our pending purchase. They worked with us until we were satisfied that our needs were met and was able to leave with a beautiful new car at the price that fit our budget. We would recommend this dealership to anyone interested in a great vehicle at the best possible price.

We recently purchased a vehicle from Ted Russell Nissan...

We recently purchased a vehicle from Ted Russell Nissan in Knoxville, Tennessee. The following week there was a call from the finance person. They had given my husband the wrong contract. The person said she was new and had pulled out a contract they no longer use. Being a former Realtor and familiar with contracts this seemed odd and unnecessary. I even questioned the purpose of needing a new contract and why we were not amending the original contract; however, my husband went in and signed this new contract careful to make sure they had not changed any of the terms. (This *new* contract was dated, not for the day he actually signed the contract by the way, but the date was from the prior week.) Shortly after leaving the dealership, the same person from the finance office called again. She said, We are sorry Mr. ______, but we just realized we made another mistake on the contract. The amount was too low. You actually need to pay us more money. You need to come in so that we can redo the contract. I believe this is called Bait and Switch. Let me add that in the past 10 years we have purchased 4 new Nissans. We have always been loyal to the brand. No longer based on this experience. We returned the car even though we had a legally binding contract because we were being harassed by the dealership. This was an unpleasant experience that has really made me see car purchasing in a different light. Tread carefully with these people.

The salesman: wasn't pushy, which kept me at the...

The salesman: wasn't pushy, which kept me at the dealership, was very knowledgeable about the cars & great to work with, the price was great!

Awesome experience!! Tommy & RJ were a big help in...

Awesome experience!! Tommy & RJ were a big help in getting me exactly what I wanted. Anita helped explain all the paper work to me. Daniel went through my entire Juke and showed me how to set it up.

Ted Russell Nissan was great to work with. They did...

Ted Russell Nissan was great to work with. They did everything they could to not only give me the best deal possible, but get me exactly what I wanted. I fear I may have been a little difficult for them, but they did a great job and I would recommend them to my friends and family.

Awesome experience from the start! Allan was the first...

Awesome experience from the start! Allan was the first person I met. I almost ran him over trying to get in the parking lot! I told him i wanted an Xterra and he immediately told me about all the great deals available. He showed me two vehicles in the show room. When we took a test drive he was very excited about the Xterra and told me about the vehicle, its reliability, and all of the safety features that Nissan has as standard features. I was so impressed that Nissan cares so much about customer safety! He never pressured me. In fact, he made a point explain that he wanted this to be a stress free experience. He added that at any point I felt overwhelmed or apprehensive that I could take a break even if it meant thinking this over until a later date. That really impressed me and I knew then and there i was going to buy a vehicle from him. I respected his honest and I felt he cared about me as a customer. I believed he wasn't just trying to "strong arm me" into buying a car.Anita was excellent in advising me about my best options for financing my Xterra. She explained everything thoroughly and even gave me some great advice in general. She is very personable and made me feel like I was talking to a friend.Daniel was very knowledgeable about my Xterra and all of its features. I bought the super deluxe version and he made sure I knew how to operate everything. Daniel was also extremely friendly and always upbeat when explaining the Xterra's nuances.Lastly, Mr. Powers gave me some of his own spiced cider and helped me make it in the brewing machine. He didn't need to even acknowledge me really because I wasn't his customer. He had nothing to gain by being accommodating to me, but he extended himself. I was not only appreciative, but impressed.My expectations were exceeded during this experience from beginning to end. I will never shop anywhere else! Consider me a customer for life! I'm sure it goes without saying, but i will recommend your company to everyone I meet.

This place has been beyond helpful, my second purchase of...

This place has been beyond helpful, my second purchase of a brand new Nissan and I wouldn't go anywhere else. This place is just amazing!

They were all very nice. I have bought new cars several...

They were all very nice. I have bought new cars several times and it has always been a struggle. It went very smoothly this time and I will check there first the next time I need to buy a car..

RJ was great to work, very helpful and quick to respond...

RJ was great to work, very helpful and quick to respond to questions. When the deal was being signed, the Juke I picked out was being picked up at another dealership and they found out at the last minute that it had more options than I wanted. By working the numbers and interest rate, Anita absolutely sealed the deal for me and went the extra mile to make sure I was happy. Kudos to her saving the day! Good people at Ted Russell Nissan.

The sales team, business manager and customer care were...

The sales team, business manager and customer care were all very nice to deal with. The price and no hassle sales made the experience enjoyable.

We just purchased a new frontier from Ted Russell Nissan...

We just purchased a new frontier from Ted Russell Nissan and it was a great experience. The staff was friendly and helpful. We highly recommend this dealership for all car buyers.

Our experience at Ted Russell Nissan was very...

Our experience at Ted Russell Nissan was very pleasurable. Mehmet was very easy to work with he was never pushy and gave us time to think things over. He wanted us to buy a vehicle and he did everything he could to get us the best possible deal. Gary and Daniel were also exceptional each took their time and guided us through the process step by step. We will absolutely use Ted Russel again and will recommend them to our friends.

The staff were remarkably customer oriented. There were...

The staff were remarkably customer oriented. There were specifics to my situation that were out of the ordinary...new to the area, no residence yet in Knoxville, whether the care could be licensed in Tennessee or in my former "home" state...all of this was handled professionally and without a "blip."

I bought my first new truck here 7 years ago and was...

I bought my first new truck here 7 years ago and was bring it in for service. I had no intentions of purchasing a new vehicle, when I saw the 2012 Xterra. Mr. Austin Hill was the first one to offer help and we assured him we were just looking. He wasnt pushy or overbearing and was very knowledgeable of the vehicle. It was very intriguing but I really didnt want a new SUV. Aunstin was very helpful and didnt try and force us, just gave us a card and thanked us for coming. The next day we showed up to purchase the SUV even tho Aunstin was busy he introduced us to Mr. Emmanuel Fredderick, who also was very knowledgeable of the Xterra. He listened to what we had to say and really cared about what we wanted. Emmanuel and Aunstin worked very well together in trying to make sure we were comfortable while we waited. The teamwork was very impressive. I am very pleased with the work and dedication both guys had in helping me purchase my new Xterra. I would recommend anyone who was interested in a new vehicle to go visit Ted Russell Nissan and ask for Austin or Emmanuel. Sincerely Tracy Stafford.

Very friendly staff. Salesman very helpful, not pushy....

Very friendly staff. Salesman very helpful, not pushy. Got a great trade value and love my new Altima. This is the 3rd Nissan I have purchased from Ted Russell.

Great sales/customer service. Worked well with me to...

Great sales/customer service. Worked well with me to find the car I really liked and added some additions free of charge that were important to me.

We were greeted upon arrival on the lot by the salesmen....

We were greeted upon arrival on the lot by the salesmen. (It was a sunny day) The salesman met our needs and was very cooperative--pulling the two vehichles we test drove from the showroom.The purchasing process was smooth and the hagle process was to my delight. We look forward to future purchases with Ted Russell Nissan--Thanks so much for making this purchasing experience a pleasant one.

Awesome customer service, friendly very helpful. No...

Awesome customer service, friendly very helpful. No pressure, great prices. Travis was able tomanswer all my questions. He was extremely professional. I would recommend this dealership in the future.

My salesman Mehmet Ecirli was fabulous in helping me to...

My salesman Mehmet Ecirli was fabulous in helping me to obtain the exact Nissan Juke that I wanted: the color, the options, and more. During the buying process, he was always available to answer my calls, both promptly and courteously. Even after I purchased the vehicle, he has kept in touch with me when I have any questions. I couldn't be happier with my purchase and the service after the sale.

I was looking for a specific model & color in my...

I was looking for a specific model & color in my price range and Mehmet went beyond 100% to meet our needs. Most friendly, helpful & professional of the three dealers I contacted.

Tracy went above and beyond in attempting to resolve my...

Tracy went above and beyond in attempting to resolve my issue. She repeatedly called others involved and called me back on a timely basis.. She is a great asset for the dealership.

I brought my 2004 Altima into the service department at...

I brought my 2004 Altima into the service department at Ted Russell Nissan because of a major electrical problem. Shannon in service was very helpful and honest in evaluating the problem and estimating repair costs. While waiting on the repair estimate, I began talking with Mehmet about possibly buying another vehicle. Mehmet was very patient and helpful and talked me through various options. I decided to purchase a new 2013 Altima. Anita then helped me through the financing process and was again very straight forward and gave me an honest break down of my options. After completing the paperwork Tracy took me out to my new vehicle and went through the operating features. Throughout the usually stressful process of buying a new car, the Ted Russell team did their best to make me feel relaxed, non-pressured, and truly seemed anxious to help me make the best decisions. This was the first vehicle I purchased from the Ted Russell family of dealerships, but it certainly won't be the last. Congratulations to Mr. Russell for putting together such an excellent all-around team.

Mehmet was wonderful!!! This was my best experience ever...

Mehmet was wonderful!!! This was my best experience ever purchasing a vehicle! I will definitely go back and purchase my next vehicle here. Everyone was so friendly and polite. Awesome experience!

Travis and RJ were great helping me get a deal on a great...

Travis and RJ were great helping me get a deal on a great ore owned car. This is our third car bought from here and we will continue to buy from them. Thanks for all the help.

This dealership was a very friendly environment with no...

This dealership was a very friendly environment with no pressure like other dealerships I've encountered. Tommy Kinsler and Travis Owens was extremely helpful and knowledgeable of the products available. They ensured I got the used car best for me by even going to another dealership to let me look at other used cars. I appreciate the willingness to please the customer.

My overall experience was GREAT!!! I would remind anyone...

My overall experience was GREAT!!! I would remind anyone to buy A vehicle from Travis Owens! I love my Mazda 3! knock on wood but I have had not problems out of it, it has been a great car!

Taylor had only been with the dealership for five days...

Taylor had only been with the dealership for five days when we visited. She worked hard to answer our questions, give us a test drive, and ultimately delivering an offer we could accept. Mr. Nolan in the Finance department was very knowledgable on warranties and was great to work with on the final sale. We we appreciated the time spent with Mr. (forgot name) who when through the delivery checklist and showed us how to use the new features of our vehicle.

I had a wonderful experience buying my vehicle with...

I had a wonderful experience buying my vehicle with Travis. He listened to what it was I needed and did everything possible to find me the right thing. I've never loved my vehicle more than I do my Nissan Juke, it's perfect for me!

If you want to be treated well at a car dealership, buy a...

If you want to be treated well at a car dealership, buy a Nissan from Travis! He is very professional and knowledgeable. He was extremely helpful and patient while I made my decisions. It was truly a stress free and fast process and I was in and out with my new car in no time. I had the best experience in purchasing my car and will only make future purchases from Travis!!! I truly recommend talking with Travis before you go anywhere else!

I purchased a used car from Tommy Kinsler. Let me say, I...

I purchased a used car from Tommy Kinsler. Let me say, I shopped everywhere and just could not find the right ride for me. I ended up stopping by Ted Russell Nissan one day and Tommy was so much fun to deal with. He made the experience fun. His manager drove my trade-in and he put more in my vehicle than any of the other dealerships I had shopped at. Plus he actually came over to me and set down and told me a little history about Nissan and his experiences working for Ted Russell. I find it important when the manager of the dealership gets involved. The staff at Ted Russell Nissan really care about making a great deal for a customer and care about your service needs after selling you a vehicle. I would highly recommend if you live in Knoxville you must go to see Tommy to deal on a vehicle because he made the whole experience so much fun.

This is my first review. I normally don't care;...

This is my first review. I normally don't care; however, my fiance and I had such a great experience that I had to share. We worked with a guy named Travis. I came on to the lot with my fiance. I had no intentions to buy that day. We were gonna shop around, Ted Russell was the first and only place we stopped. I immediately liked the way Travis treated us. I felt like a person and not a number. I have only had my car 2 weeks, yet I've already got a card from Travis. I wish more people cared the way he does. Awesome customer service!

We purchased a pre owned Altima from Travis in 2011. We...

We purchased a pre owned Altima from Travis in 2011. We traded both a car and a truck in at the time. Travis was very professional and hassle free. Our business manager Anita was amazing as well! I would highly recommend both Travis and Anita when purchasing your next vehicle.

I purchased and 2012 titan from ted Russell in november...

I purchased and 2012 titan from ted Russell in november 2012. After price of fuel was on the rise, I decided to trade on a new 2013 pathfinder. Travis and tommy really work hard on the condition I was willing do. VERY SATISFIED with the customer service and new pathfinder. If i purchase another vehicle I will look to Ted Russell Nissan!

Gerald and Leah Anderson have treated my wife and I with...

Gerald and Leah Anderson have treated my wife and I with great respect and friendliness. Though busy, they are always willing to answer any question that we have and have gone out of there way to make us happy with our purchases.

I am REALLY impressed with the level of customer service...

I am REALLY impressed with the level of customer service I received at Ted Russell Nissan! On 3/9/13, I purchased a metallic blue 2013 Nissan Sentra from Keith Seay. Within a minute of stepping out of my car, he was at my side asking how he could help me. I told him I was looking for a vehicle with good gas mileage and one that was more dependable. After asking a few questions, we took two test drives on two different vehicles. After realizing I really liked the metallic blue, he took me inside to start the whole process. He entered all my information in the computer and gave everything to Anita. While we were waiting (which wasn't too long), he asked a few more questions and just really made sure I was getting into the vehicle I wanted. When I sat down with Anita, I was impressed by how personable & professional she is. She made the most nerve-wracking part of the deal a very pleasant experience. I laughed and joked with her as I was signing my paperwork!! When we were done signing, I sat down with Daniel Lee. He went over every little detail of the car to make sure I knew how to operate it before I left the lot. When it came time for him to give me the keys, he asked what I thought....and all I could say is "I'm just.....WOW!!!!!" So, a HUGE thank you to Keith Seay for being SO thorough and helping me clean out my old car (THAT was a chore...and I really appreciated it!), another BIG thank you to Anita Humphreys for getting me through the worst part as quickly as possible, and a last BIG thank you to Daniel Lee for being patient with me and being so funny also!! You all made my first new car buying experience one to remember :)

I was very impressed with the staff at this dealership....

I was very impressed with the staff at this dealership. They were all friendly, helpful and knowledgable of the vehicles they were selling. No one was "pushy" nor was I treated as though I was just a number. Not only did they provide me with a great deal, I got the car of my dreams. If you are considering purchasing a new vechicle, I highly recommend you take your business to this dealership.

Sales were very friendly and helpful. They showed me all...

Sales were very friendly and helpful. They showed me all the cars on the lot. Problem was I couldn't make my decision which one to purchase. I started off with a hail damaged Altima, then a new Altima, a new Juke and finally a new Maxima. They helped me find the car I really wanted which was the Maxima. I went there to purchase a Altima but left with a Maxima, for this I am so pleased with the purchase because this is what I really wanted - cause they showed me everything and took their time with me on deciding. I also believe they gave me a great deal, not only on the car I traded in but also on the Maxima. Customer service was great. As soon as I got out of the car there were sales there to welcome me, each time I came. This says something about the dealership and I spend my money on services and staff like this.

I have bought 4 Nissan's here since 2006 when I purchased...

I have bought 4 Nissan's here since 2006 when I purchased a Titan and now I have 2 new vehicles a Maxima and Altima. They have always gone out of there way to provide me with the best service and pricing I can get. I recommended a friend of mine to check them out and he felt the same way and bought a new Maxima. Everyone here at Ted Russell is like family to me and I won't go anywhere else to purchase a vehicle.

I purchased a new Maxima and this is my 3rd new car that...

I purchased a new Maxima and this is my 3rd new car that I have purchased from Ted Russell Nissan. I have always felt like Travis Owens is more willing to deal with me than anyone at the other Nissan dealerships. His professionalism and integrity has kept me going back to Ted Russell even after he became manager. Thx

I recommend this dealship to buy a car! The staff is a...

I recommend this dealship to buy a car! The staff is a wonderful hard working staff that will make sure you get a car in no time..Please go buy cars here!!

I have peeling paint on the roof of my 2008, 22k mile...

I have peeling paint on the roof of my 2008, 22k mile Nissan Pathfinder. Despite the counsel of other dealerships who confirm the defect, Neal and his staff will not even submit this situation for review...despite promising to do so for over 3 weeks. When I asked what he thought would cause this...he said carwash or I've run a box cutter along the roof. When I told him how absurd this is, he hung up on me. I called back and he hung up on me again. These guys do not care and do not want to deal with any problems... Don't go there.