Ted Russell Ford

5.0
Overall Rating

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.9


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Salesman, Doug Philpot

5
Diane Chambers on 05/08/2016

Customer Service: 5.0 Buying Process: 5.0

I recently purchased a 2014 For Escape at Ted Russell Ford on Kingston Pike. Doug Philpot is the salesman who assisted me. I cannot really express how great it was dealing with Doug. He is very knowledgeable about the vehicles and was patient with me in my search for what I wanted. I went back to have the Escape detailed and once again, Doug was extremely helpful. He showed me how to access many of the features on the Escape and I appreciate his willingness to do so. I would recommend Doug to anyone looking for a vehicle.


Bought 3 Vehicles!!

5
BL & JP on 02/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pleasure doing business with Ted Russell Ford Parkside. Ended up very satisfied- Bought 3 vehicles traded in 4- Actually saving us money!! Thank you so much!


Couldn't Have Been any Better!!

5
Chris on 02/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone at Ted Russell Parkside has been awesome!! Cougar set me up with Brady Sweet and he bent over backwards to find the right car for my wife and me. They are very professional , friendly, and service Minded!! It count not have been a better car buying!


Jeff Anderson - Ted Russell Ford Parkside Drive

5
rmcclanahan on 02/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jeff was great to work with. He answered all of my questions and got me in the car. I wanted a price I could afford. Denise was great too!!


New Truck Buyer

5
Craig & LIz on 02/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We felt that the staff at Ted Russell Ford displayed a professional demeanor, listened to us, and provided informative answers to our questions, all of which enabled us to make the best decision we could about the purchase of our new truck. We look forward to a continued great relationship with Ted Russell Ford for years to come, and will encourage our friends and family to contact Ted Russell Ford for their own vehicle/truck needs in the future.


Thank you Very Much!!

5
Bob Baker on 02/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I want to thank Ted Russell for everything. They got me exactly what I wanted without even breaking the budget. They worked with me to get me out the door with a smile on my face and new keys in my hand. I want to have a special thanks to Doug Philpot & Rob Duffey for working with me. I was shooting myself short for what I thought I could get but they made it happen. Thank you very much.


Ask for Jeff Anderson

5
Happy Customer on 12/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Couldn't be happier with my new Ford Focus. I stopped by several months ago to look for a car. Jeff found out what I wanted and called me when they got the exact color I was looking for. He worked with me on the price and was always very professional. I went to several other places and I felt like the people on the floor didn't know the first thing about the cars they were selling.


Truly deserve a 5 star!

5
Jim and Shirley on 12/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was totally happy and satisfied with my sales rep Doug Philpot and everyone that worked with my husband and I. They truly deserve a 5 star. I will recommend Ted Russell to people I know. Thank you so much for making our lives much better. God Bless


A true Christmas Blessing!

5
Verna W on 12/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I arrived at Ted Russell Ford on Kingston Pike looking for a car this afternoon. We had already been down the road at another dealer with a car even on hold. Then I meet a young man named Doug Philpot at Ted Russell Ford. I really did like the other car but to be honest they were not as helpful and caring as Doug. The other car was on hold but I had had a lot of heartaches this past week with the death of a dear son and Doug made me feel at ease along with the General Manager. Thanks to this nice salesman named Doug I purchased a much needed car. A true Christmas blessing. Thank you for Christmas Angels.


Will Definitely Return to TR Ford Kingston Pike

5
Travis Stanley on 12/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased a Ford Edge from Doug Philpot and couldn't have been more pleased. They worked very hard to earn my business i would definitely return


Doug P did a fantastic job!!

5
Robert Standifer on 12/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

As a first time car buyer, I came into this experience with little expectation that it could get done. Man was I proven wrong!! My salesman, Doug Philpot did a fantastic job helping negotiating my deal. Robert, the loan officer, was also phenomenal. With a bit of luck and a great deal of patience these guys were able to get me into a great car. A car that is reliable and also looks great driving down the road. I am incredibly impressed with the level of service I received from Doug, Robert and the entire Ted Russell Ford Lincoln Team as a whole. Thanks for everything you guys did and I a confident I'll be back in the future.


I Own a Jeep Wrangler!!!

5
Katie Bloomfield on 12/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Doug and Tom gave me such a wonderful experience buying the car of my dreams today! They were so calm when I was nervous about it and helped me get everything I wanted with ease. When I came here today I definitely wasn't expecting for things to turn out this good for me. I own a Jeep Wrangler!!!


Paul & Jennifer Clay

5
Paul & Jennifer on 12/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We enjoyed our buying experience here. Doug Philpot our salesman did a great job explaining vehicles features. We appreciated an extended test drive to check out the vehicle with our family. This is our second Ted Russell experience and we have appreciated both.


We look forward to doing business again!

4.7
Ron & Carolyn on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Car buying has never been a favorite thing for me, but our experience today at Ted Russell Ford on Kingston Pike was very easy and those who we dealt with were all so nice and pleasant to work with. Our salesmen Doug, Tom and Duffey went out of their way to make sure we were satisfied customers. We look forward to doing business again with them


Thanks Doug P !!

5
CBrown on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Doug helped me so much in buying my dream car. He was the best!! Very knowledgeable. He is a very good asset to the company. Thanks again Doug.


Super Happy!

4.7
AraS on 11/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I'm super happy for one reason. I had a change to meet great people -- Doug and Thomas , they were very helpful which made me very happy. Great Service, thank you. Will be back.


Great Buying Experience

5
Mike and Tammy on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had great customer experience. Doug Philpot was knowledgeable and courteous and listened to our wants and needs. Great Buying Experience!!


Kayla Mash

5
Knoxville TN on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Doug Philpot was so helpful in getting us the car we wanted. He told us everything we needed to know and the finance department helped to meet our budget and needs. We got a new car that we new car we never expected we could get. Thank you!!


Outstanding Experience

5
Ken & Regina on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Outstanding Experience. Doug Philpot was very patient with great service and excellent skills. Down to earth and understanding. Recommend him for your next car purchase


Great experience all around

5
Robert Mash on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Doug Philpot was excellent. He let us know everything we needed to and made us feel wanted. The finance department was excellent in work with us to get us in a new car. A great experience all around!


Stephen and Vivian

5
Stephen & Vivian on 10/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Steve and I just bought an Edge from Doug Philpot. The service here was excellent. We feel very comfortable recommending this dealership to family and friends. Thanks


Love My Mustang

5
MWood on 10/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Doug was a very nice and sweet salesman. He explained things and was a great help in getting my dream car for me. If and when I ever need another car. I hope he is still there so that I can trade with him again so thank you so much Doug,


Doug Philpot

5
JC on 10/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Doug Philpot- Excellent customer service. Very detailed with great knowledge of the vehicle. Bought 2 cars while I was there!


Great Truck!

5
Monzon Family on 10/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Doug Philpot did a great job in helping us to find a truck that we have always wanted. We had a great experience. Thank you for helping us to buy our truck.


$58,090

Mileage: 12

Color: Other

Transmission: 10-speed Automatic With Overdrive

Body Style: Van

City: Knoxville, TN

Engine Type: 3.5L V6 24V GDI DOHC Twin Turbo

$78,080

Mileage: 0

Color: Black

Transmission: Automatic

Body Style: Pickup

City: Knoxville, TN

Engine Type: 7.3L gas

Contact seller for price

Mileage: 20000

Color: Other

Transmission: 6-speed Automatic

Body Style: SUV

City: Knoxville, TN

Engine Type: 1.4L I4 16V MPFI DOHC Turbo

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