Team Honda

Pleasant, professional transaction.

Was well pleased with my business transaction with Mr. Steven Waley. Would consider coming back again in the future for my next vehicle.

Kevin Stanzione - "You'll want to buy from him!"

Kevin is the kind of salesperson every car buyer wishes they had, He was kind and considerate, giving us the respect and space we needed in making a decision. He was engaging with what we were looking for in our vehicle. We definitely felt relaxed around him, which gave us the calmness we needed to reflect on our decision before we purchased. It was well worth the hour's drive to find him as a salesperson. We already won more than $100 VISA card just in finding him as a car sales-person. Somethings you can treasure more than the dollar aspect of the deal, and getting to know Kevin has been one of those treasures. I hope and pray for only best for Kevin, and will absolutely being doing business in the future with him, as well as, sending him as many friends and relatives as we can. Why? Because I know they won't be disappointed when they leave. They will not have only found a wonderful sales-person, but they will have found a new friend. Glenn was also wonderful in the business office. He was what I would call a true Business Manager (Professional), as opposed to the Un-Professional "F & I Guy". If there was a survey from the dealership for the dealership as a whole, then I would have to give it a "rare" Completely Satisfied rating.

Our new Honda Pilot

Steve Sendejas was our salesman....he told me he was recently promoted to Internet sales. It was apparent very early on why he was promoted. Not once throughout our conversation did I feel pressured. He was very knowledgeable about the product. He answered every single question I had with confidence ( I asked many questions ). I feel Steve has a bright future with Team Honda. My next vehicle purchase I will come to him first. Thanks again Steve!!

Worst customer service! I was lied to!

I went to Team Honda expecting to look at a car that I had called about earlier that day. I had an appointment with Stephen Whaley at 6 o'clock. When we got there at 6 we were told that Steven had left an hour earlier. After about a half an hour someone else came to assist us and told us that he was going to look for the keys. After about 20 minutes of waiting we try to figure out what is going on and were told that they have to get the manager to find the keys. Another 20 minutes goes by and then we're told that the car we had made an appointment to look at was not even there because it was supposedly being detailed. We comfronted the manager about it who was extremely rude and after arguing with him he told us that they would give us a really good deal on another used car. We looked at a Honda Civic which was $3,000 more at the dealership then it was online & weren't impressed. We waiting another 30 minutes for someone to come tell us that they would only take $200 off of the price & they would not finance it. Everyone at this dealership is extremely rude and unprofessional. Won't ever go there again.

Team Honda - Kevin Stanzione

Kevin was low key, not at all high pressure, just gave me the information and let me decide. Refreshingly honest about the process. I stopped in just for my initial look, and found exactly the vehicle I was looking for, Kevin made it easy to buy.THIS REPLACES AN EARLIER REVIEW WHERE I MISTAKENLY GAVE 1s INSTEAD OF 5s

Great customer service

Steve Doss was great to work with and I walked out with a better model than what I was anticipating with the same rates I wanted to pay. They definitely work with you and everyone was very pleasant.

Great place to buy a car

Great place! Easy buying experience. Staff was great!'

Thanks Tyre!

Went in to look at some used vechiles, and purchased my first car with the help of Tyre Robinson. He was very easy to work with! Go Team Honda>>>>>>>>

In and out quickly with a new car

We had an amazing experience at Honda in Merriville today. We test drove a couple different models, talked about what we liked/ disliked and purchased a new car. Everyone was considerate. The only thing we disliked was that the car prices on site were different from on line. That being said, the on line price was honored. Our car salesman was knowledgeable, friendly and did not come across as the typical "car salesman"

Fast and good deals

I found a car online and had some questions about the car. Kevin did an excellent job at making sure all my questions were answered before I made the 250+ mile trip up there. The process was very fast, so fast that they can sneak in a Theft protection warranty and never mention it to you, simply slipping it in with other papers to sign. I ended up getting the warrant removed and my money back, just be aware of this if it is something you don't want. I would still buy there again if they had another car I wanted.

Finally! A place that KNOWS what they are doing!

Kevin S. was a great person to work with! There wasn't any pressure to purchase, we were allowed to look through the SUV by ourselves for a while before he came out to take the test drive with us. The price was extremely fair for what we purchased! They treated us like humans and we made our decision right away!

Awesome experience!

I absolutely had a great experience with team Honda and with Steve S. They true made buying my first brand new car an amazing time! Thanks again guys! Deffinatley go get your next car with team Honda in Merrillville!

Outstanding Service

I found a car online that I was interested in for my son. Eduardo Escalante was outstanding in helping me with everything. Thank you so much, I will be back.

Thanks to Steven Whaley !

Steve did a great job of explaining any questions that we had in purchasing our Honda CRV.

How it should be done

Stopped in to see Steve Sender's, the internet sales manager. On the way in Steve called and answered questions we had on the cars. When we articles he had them both ready to drive worth keys in hand. We bought the one he was pulling out of the wash as we walked up. Their finance team was also extremely polite and helpful. Not only did they get us the best rate, they took the time to discuss different options and helped us stay in our budget. The whole process was very fast. We got a great deal on the car and had a great experience. Thanks Team.

Great service

Everyone was very helpful and friendly.Steve S. was a great salesmen. I appreciated the time he took with me and made sure I knew what was going on.

Great, No Hassle Experience

Team Honda of Merrillville was absolutely wonderful. I was looking for a low-cost yet reliable used car, and Team Honda certainly delivered. Wait time was a bit long, but the dealership was very busy that day. I was very satisfied with the warranty offered for the used car, and they even worked with my less-than-stellar credit to finance. I worked with Steve Sandejas, and he was absolutely wonderful in helping me get the car I needed. There was no pressure to buy. He was simply friendly and professional. I would definitely buy a car from him and Team Honda again.

Great dealership

Had a good buying experience. I was able to go into team Honda look at the car I found online and purchase it for what I wanted to ot monthly and I walked out the door in my new car with out any aggravation 2.5 hrs later from the time I pulled into the lot. Overall was very happy and I can't complain. Very nice staff and they will work with you.

Great team effort

Outstanding customer service. I was granted an extended test drive to make sure all the kids fit in the backseat. I had a specific budget in mind and my sales person, the finance manager and the sales floor manager all worked together to make it happen. Thanks guys!

I DON"T LIKE CAR DEALERS

Let me start by saying that I don't like going into car dealerships; it's like you are a piece of fish at a Seagull convention.. Team Honda broke that mold.Went in to look at a cheap used car for my son. No pressure up sell. No look over here. Straight forward and down to Earth. When it look like we were going to have to postpone and further dealings, they didn't block the exits. Instead it was "give us a call when you are ready." We left - got about 1/4 of the way home, and they called to ask if the dropped the price and deal would it be workable...Yes! Deal done.Bug props to Kevin S. and Marvin W. - made me like car dealerships...at least Team Honda

A REAL DELIGHT

Kevin S. and Marvin W. - first rate. No pressure. Down to Earth. Was glad to make the deal with them. I WILL be a repeat Customer.

Extremely Helpful

My car broke down the afternoon before I had to drive 12 hours to get back to school. I came to this dealership looking for something that I could get fast and affordable. The people here were really helpful and did not try to take advantage of my desperate circumstances. I got a good really good deal on a used car and got it really fast. I would certainly recommend this dealership again.

Quick and Honest

This was the fastest and best experience i have ever had buying a car. My car broke down the day before I had to make a 12 hour drive back to school. I was able to get a good car for a really good deal in a really short amount of time. I am very grateful for how helpful the people at this dealership were and i would definitely recommend it to someone.

Loved Team Honda

I found the experience very good - Daniel Guerra (saleman) was very patience with and helpfulto me. I would go back to buy again. Hopefully the service will be just as good.

Awesome customer service

Great low pressure sales staff. Our salesman answered all of our questions and gave us a great quote on a new Odyssey. We are going back tomorrow to buy our new van!

We liked Team Honda

Thank you Team Honda for making our experience an easy, seamless process. This how buying a car should be. We will be back for sure.

Go elsewhere!!!

My Wife took our 2008 Honda van in for an Oil change last Friday. They did a complete inspection and brought in the air filter and cabin filter to tell her the needed to be changed. She let them know she did not want to have those services completed. I went to the store picked up both filters to change myself. I changed the cabin filter without any issues. However, when I started to change the engine air filter I noticed two bolts missing. After I removed the remaining bolts I saw they were not missing but broken off in the housing. When I looked at the paperwork it never mentioned any of the above. When I changed the air filter last time all of the bolts were fine. If you want my opinion you should take your vehicle elsewhere for service!!!!

Great team

Everyone been very helpful and polite. I found a car I like with no hassle. Had a minor glitch but was resolved very quickly. Great job team.

Best car buying experience!

The guys at team honda worked very hard to get a great deal on my car. I had a strict budget and Steve gotthe job done. They were all very nice and inviting. I really felt like they cared. Great experience!!! Highly recommend to anyone looking for a new or used car!

A great place to do business with!!!!

I was looking at a few cars online at Team Honda and decided to take a drive there to look at them. I did not realize how far they were from my home until I was a about a mile away. At that point we almost decided to just turn around and head home, but seeing it was only a mile more I said I might as well stop in. We looked at the used cars I was interested and went in to talk with Eduardo Escalante. He did a pretty good job with the used cars I was looking at but not a good enough job to make a deal. Then he said would I be interested in a new car. Which I said I might. Well that's where Eduardo really started to do a good job. As a matter a fact he did a GREAT job. Not only did he sell me a car but he stole me away from a car dealer that have bought my last three cars from. So if your looking for a place to get a new Honda go to Team and make sure you see Eduardo. He will work hard for you and get you a GREAT deal. It was worth the drive!!!

Outstanding service!!!!!

I was looking at a few cars online at Team Honda and decided to take a drive there to look at them. I did not realize how far they were from my home until I was a about a mile away. At that point we almost decided to just turn around and head home, but seeing it was only a mile more I said I might as well stop in. We looked at the used cars I was interested and went in to talk with Eduardo Escalante. He did a pretty good job with the used cars I was looking at but not a good enough job to make a deal. Then he said would I be interested in a new car. Which I said I might. Well that's where Eduardo really started to do a good job. As a matter a fact he did a GREAT job. Not only did he sell me a car but he stole me away from a car dealer that have bought my last three cars from. So if your looking for a place to get a new Honda go to Team and make sure you see Eduardo. He will work hard for you and get you a GREAT deal. It was worth the drive!!!

SUV made easy...

Mike and Theo were very helpful in making my wife Nancy's and my a positive buying experience. They both led us right through the process...making the experience painless...job well done to both

Great Salesman

Go see Steven Sendejas is you are looking for a great salesman. My husband and I purchased two cars from Steven and he was very helpful and friendly. He was patient with us and let us test drive as many cars as we wanted. See Steve if you want a great experience!

Awesome experience

Went in looking for a car that was posted online, dealer was super friendly and gave me the deal of a lifetime. I am in love with my car & greatly appreciate it.

Excellent salesmanship

Steve Doss was super helpful and patient while my husband and I were debating which car vs SUV would be right for us. We never felt pressured to but and he was truly helpful when it came down to the price of the vehicle. We would definitely recommend this dealership and Steve Doss!!

Above and beyond expectations!!!

Best buying experience I have ever had. They gave us a better price than we thought we could even get. Very polite and considerate of our time

Great Experience!

I bought a used car at the Team Honda store today and I could not be any happier with my experience. I had Kevin as my salesman and he was very professional and knowledgeable about the car that I ended up buying. They also made sure my car was in great condition before I drove it off the lot. Overall, it was a great car buying experience (which are hard to come by) and I highly recommend to anyone looking for a new or used car to visit this store and staff!

Joe Basile Lied About My Radio

If you're looking for a good experience purchasing a used Honda, DON'T shop here. Salesperson Joe Basile and his sales manager could clearly care less about honesty and integrity. In October 2015, I drove to the dealer from Illinois to specifically look at a 2005 Honda Odyssey to use as a second vehicle for transporting my show dogs when I didn't need my big truck. Made an appointment with Joe Basile and test drove the Odyssey. Discussed that the radio seemed to get poor reception and he assured me it was just the area and the radio worked fine. Purchased the vehicle and picked it up a week later - no radio reception when I started it up in the parking lot and after driving it around the lot, Joe was able to find ONE radio station. Joe then opens a compartment to show me an aftermarket USB/audio jack that had been installed and told me I could listen to music from my phone instead of the radio. Left the dealer and was not able to get radio reception the entire trip home. Called Joe and asked him to look into it so the service department could get it fixed. Never heard another word from him, despite leaving numerous messages. So I called the Sales Manager who told me they sold the car "as-is" and despite Joe's representation the radio worked fine before I purchased it, they would do NOTHING to fix it. And he got downright nasty to boot! Joe Basile outright lied to me and hid the fact that an aftermarket device had been added to the car before I purchased it. This dealership could care less about honesty and service after the sale. The problem was easily fixed by a local audio shop for $175 by removing the defective aftermarket FM transmitter that had been installed and replacing it with a new USB/Audio Input unit that was plugged directly into the radio with a wiring harness, not the antenna. SHAME on you Joe Basile and Team Honda!

Joe Basile is Amazing!

I have never felt more comfortable buying a car than at TEAM Honda. Joe Basile is so Honest about vehicles, reliability, economy, comfort and price! I have bought many vehicles from Joe Basile in the past and I Love My CR-V! I would never shop anywhere else for a car!

Great Service, friendly, knowledgeable salesmen!

I could not say enough nice things about Joe Basile! I have sent several people to him because he is honest and courteous, as well as knowledgeable about his vehicles....

Great experience!!

When I first came to Team Honda I didn't know exactly what I wanted, But Steve Senedejas picked the best car for my family, gave great customer service, was extremely friendly and worked hard for me. The financial manager m, Tom was equally great and did what he had to in order to help me and got me in and out! This was the best car shopping experience and will recommend them to everyone!

Great Sales Associate help!

My teenage daughter and I dropped into Team Honda, just checking inventory for a used car. We honestly, didn't anticipate finding one in within our price range. However, we were surprised! First we were greeted by a very helpful, friendly Sales Associate (Eddie Escalante). He understood what we were looking for, our price range and was very helpful. Ultimately, we found a car that was in our price range, test drove it, had our own mechanic check it out and left with a used car. Service was good from the time we talked in until after we left. Thanks Team Honda!

Completely stress-free process

Kevin couldn't have been more helpful and informative when we purchased our new CR-V. He really went the extra mile to ensure our satisfaction and continues to invite us to ask him any questions we may have about the vehicle. Would recommend Kevin to anyone.

Excellent services

Team Honda did an excellent job from the beginning of communicating, negotiating, and finishing the sale. My experience was enjoyable and thorough. The salesperson was friendly and very helpful.

Untrustworthy tactics, Keep clear

Would leave zero stars if possible Walked on the lot to look at a used vehicle that was marked on their website as a honda certified used vehicle, and was marked as a certified used car on the lot as well. Was told by salesman the vehicle was mismarked as being a "honda certified used vehicle" also was told the listed online price was incorrect as well. They also have no explanation as to why the prices and information changes. Tired of dealers like this that advertise one thing, and when you question them on it, they shrug their shoulders and say.."oh well, I dont know" I do NOT recommend this dealer and will be purchasing elsewhere

Honest, Straightforward, and High Value

Very simple. I did all my homework on line and in person to find what was a fair value. The salesman was honest and straightforward - no messing around. The initial - and final - offer came in so far below my "fair value" research that I purchased the CR-V on the spot, even though I was planning on delaying the purchase 3-6 months and just stopped in to check out was was new on the 2015 model. I could not be happier with how I was treated and with the deal I was given.

Johnny G

Steve doss was a big help and as well as Tom big thanks to both of you and thanks for the excellent service and professionalism

Great Service

I was very pleasantly surprised with my experience at Team Honda. Joe Fronek not only sold me a car, but he sold me on Team Honda. My entire experience was great. He was able to answer all my questions and find a vehicle that was a perfect fit for me. This is my first Honda. It will not be my last. Thanks Joe and Team Honda for a great vehicle and a great buying experience.

Repeat customer

My recent purchase was number three for our family at Team Honda. Steve Whales did a wonderful job listening to what I wanted. He was so kind and gracious. Car shopping is a bit stressful for me. My experience was a positive one. Thank you Steve! Thank you Team Honda! I LOVE my CRV!

Will Return!

Salesperson Angel could not have been more patient and helpful. For a newer and younger employee his knowledge of the cars we looked at and test drove was quite impressive. Combined with a good sense of humor made our visit very relaxed and enjoyable.

a very good experience, from the time I walked in

These people really made sure I got exactly what I was looking for.I visited another Honda dealership and they was way off wasn't even friendly, didn't even try to meet me halfway, I'm so very pleased with my purchase

Contact only, still searching

Greg has been prompt to respond, very polite and cooperative. May still have the opportunity to deal with Team Honda.

Great service

This was my first car buying experience. I didn't feel rushed or pressure to buy. Overall a great place to go to buy a car.

great service, wonderful visit

went to team Honda to search for a new or used car. had excellent service from Josh, showed me many of cars that were great. had all questions answered but did not buy a car.

Great car buying experience !!!!!! A++++++

I recently. Leased a new honda civic from team honda. From start to finish everything was great. My salesperson was very helpfull with helping me pick out the right vehical for me. Once i picked out the vehical I wanted, it was a quick trip threw the finance office , where I added a service package to my vehicals contract. I literally don't need to worry about a thing with this car. I brought my civic in for its first oil change today (8,000 miles) and the service department took care of me and got me in and out in a hurry. I Highly recommend this dealership to anyone looking for a car.

Great Experience!

Thank you Team Honda for your great customer service and speedy paperwork. One of the worst parts of buying a car is the lengthy process, but I have to say I was impressed by how fast and seamless the whole buying process was at Team Honda. Thank you Mr. McFarland for everything and for answering all of my questions. Also, Tom Gibbons in finance was awesome too! Great Experience!

Love my Civic!

Enjoyed my experience at Team Honda! I would highly recommend this dealer to anyone in the area looking for a new or used car. My salesman, Michael Mcfarland was great and did not pressure me at all. Thanks Team!

Fantastic!!!!!

I highly recommmend Team Honda for anyone lookig for a vehicle. They have incredible customer service and a great selection of cars. Michael Mcfarlin was my salesman and he was fantastic! Please do yourslef a favor a buy a car from Team Honda!

Get to Team Honda!

I hate hate HATE going to car dealerships...but i had to get a new car bc i wrecked mine this winter...ugh! So i ended up going to TEam HOnda bc i was referred by a friend. I have to say it was the best recommendation! Mike McFarland helped me and really made the process smooth and easy! Do yourself a favor and save a lot of time by going to Team Honda for your next car!

Wow!! They went above and beyond

Came in looking for a new honda accord and jack went above and beyond to work out a deal with me. Staff was all friendly and easy to do business with. I will be visiting them again for my next car!! Thank you!!!!

This car dealership is the most underhanded that I have...

This car dealership is the most underhanded that I have ever seen. They keep you in the car appointment forever trying to add on various packages to your new car purchase and you leave exhausted and frustrated. I do not feel good about my purchase nor will I ever buy Honda again because of this bad experience as this has tainted Honda's reputation for me. Snakes and crooks work there.

came in for recall service. not done. wasted 2 hours of...

came in for recall service. not done. wasted 2 hours of my time making a fraudulent list of repairs that I did not want, and did not ask for.lied to me about the recall and failed to perform any service other than damaging my car.

Was at team Honda looking at a used car. We had to go...

Was at team Honda looking at a used car. We had to go find a sales man. Once Steve D. Whaley helped us (I might add he was not at all what I would call professional towards us) we decided to purchase the vehicle. We went inside and agreed on the price that HE told us they were asking for the car. I did not haggle or try to talk them down at all. I felt it was a good price. We went it to do the paper work and that's where it all went down hill. Steven kept walking away from his desk and talking to a coworker about what they were going to get for lunch. We could hear all of the conversation over the mini wall. Very rude and unprofessional in my opinion. He then told me that the paperwork was going though and that I should go find somewhere else to go sit (I was paying in full in cash that was in my hand). After he disapeared for about 25 minutes and not acting at all about us, he walked up to us with the sales manager and said they couldn't sell us the car. I asked why and he said that the price was too low and they had made a mistake. They raised the price by 3k and told me I could purchase the car for that. I had already signed paperwork saying I was going to buy the car for less and they refused to try some sort of middle ground with me at all. Over all, very terrible experience with Team Honda and I would not recommend them to anyone. Its very unprofessional to go back on a deal that's been signed and have been handed the keys saying "we will just run you though finance and you`ll be on your way"

Fantastic service department! Friendly, courteous and my...

Fantastic service department! Friendly, courteous and my car is always done when promised. Any questions I have they answer right away for me. Would not go anywhere else.

From start to finish the staff was unprofessional,...

From start to finish the staff was unprofessional, deceptive, and rude. I had made an appointment, but couldn't get the car to start. I decided to call and ask to reschedule for later that day as I would need a tow truck to tow the car in. The woman who answered the phone when I called to reschedule my appointment was condescending and did nothing but interrupt me because she thought she knew better than I did what was wrong with my car. It took 5 minutes of arguing with her before someone else took over the phone and realized that I had a real issue with my ignition cylinder. The service adviser was clueless and had absolutely no clue what was going on. It took a call to my dealership in my hometown to finally figure out what was wrong with the car, and why Team Honda's repair quote was $300 higher than the quote from my dealer back home. I was specifically told that upon completion of the repair, my keys would operate all locks and my ignition. I called and asked about this before picking up my car, and the same woman said she went out to the shop and asked, and that the keys would work on the locks and the ignition. I got there, and that wasn't the case. They couldn't be bothered to re-key my ignition to my doors, and LIED about the reason, stating it was against Honda recommendation to re-key an ignition cylinder. This was a bold-faced lie, which I only found out after calling my Honda dealership in my hometown. I now have to pay additional money to have MY dealership fix Team Honda's incompetence. This dealership is shady, deceptive and only care about the money lining their pockets. Customer service is a joke, and they have no desire to ensure customers leave satisfied with their service. I would rather PUSH my car back to my dealership in Grand Rapids from Northwest Indiana than patronize this business again.

We went to this dealer because we have purchased a Honda...

We went to this dealer because we have purchased a Honda from the previous owners (Harbor), Team(the new owners) mailed us a card that said they would offer us the base MSRP price of our model as a trade in, if we were interested. We went in and found a sales person and started to ask questions about the deal, he told us "Well, did you read the fine print" with a chuckle, I did but found nothing other than it stated Base model MSRP which I understood clearly wasn't going to be the price we originally paid (everybody has to make money to stay in business), the salesman than told me each mile on the car would go against the Base MSRP price, so I just said "why don't we just cut the crap and see what we can do" he then told me they mail them out just to get people in the door, it worked, but I then lost respect for them and should have went home. I told him what we were looking for and he showed us the model we were looking for on the sales floor, a 2010 when the 2011 models have already came out. The color was exactly what we did NOT want, although the salesman told us he could give us a great deal on it because it was a 2010, he went to the managers office and came back with a price of (get this...) MSRP that was on the window sticker! well after negotiating for over 4 hours we left with the vehicle and a "we owe" for some work they promised. When we returned for the work they promised they sat us in their waiting area and after a couple hours they came and told us they need to keep the vehicle and gave us a loaner car, when we returned 2 days later we found that they did perform the work they promised but also damaged our brand new vehicle. The Service Manager acted like there was nothing wrong with it and finally the Sales Manager came out and agreed there was a problem and they would correct it, 3 visits later the vehicle wasn't fixed and they sent us to Illinois 3 times to have someone else attempt fixing it. Finally we had enough and brought the vehicle back and wanted someone to explain what they are going to do since we've spent already countless hours of our own time running around. At that point nobody wanted to talk to us and said we'd have to speak to the General Manager, after we requested to speak with him, a young lady came and said he was "out" and you will have to speak to him later. By the time we got home there was a message saying "we can't do anything more for you". When we went back again the Sales Manager simply told us "Ya know, that wasn't even our vehicle, we inherited it from Harbor", Like it was a piece of junk! We paid over 30K for that vehicle. Throughout this whole ordeal we remained calm and never raised our voices and truly expected that the damage would be fixed since they caused it, 5 months later, I give up. Team Honda, you won. This was the worst sales experience of my life and I will let everyone know.

Well where do I begin? I walked into Team Honda with the...

Well where do I begin? I walked into Team Honda with the expectation that they would diagnose and possibly fix my Honda Accord. After waiting for nearly 2 hours, my car's inspection was completed with an added note that they during their work one of my wheel bolts had "fallen" off. My service representative said that it was not their fault that this had happened. Seeing that she was both powerless and irrational, I asked to speak to the manager, who said the same thing. Bringing up the liability of their workmanship on my car and explaining yet again how breaking my car is their fault, he decided to fix it (though he said he completely trusts the work of his mechanic and that it was not their fault it broke). Back to the waiting room, I sat for another hour and a half until they finished working on my car. Wasting over three hours of my weekend in the dealership, I have vowed never to return. I understand that dealerships are notorious for having insane prices when it comes to services and sometimes you are stuck using them (especially for specific parts). I received an estimate that was beyond reasonable and in fact, somewhat insulting. After talking to my mechanically gifted friends and explaining my cars problems, they were shocked to hear the amount quoted for the work. My friends estimated that it would take about 4-5 hours to fix the 3 problems that were found by the test. I might not be a car savvy person, but I definitely know that 4-5 hours of labor does not cost over $2,000. The people working at Team Honda are both rude and irrational. Customer service is obviously not one of their priorities so do not expect any type of personal/friendly interactions when you arrive.If you live in NWI, find another Honda dealership because the services provided at Team Honda will only disappoint.