Team Audi Volkswagen
Team Audi Volkswagen
Customer Service: 3.4 Buying Process: 4.2 Quality Of Repair: 5.0 Overall Facilities: 5.0
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Very friendly and helpful staff
I came in to look at a used 2003 infiniti G35 that I saw for sale online. I test drove it. I loved the car and purchased it. Ryan was very professional with the process and very friendly. I would do business with them again.
Keep Up the good work
The service we received was always efficient and never a long wait . I also like the honesty and friendliness shown . Good job keep up the good work
Changed Price
Inquired about an CPO A4 and was met with a prompt response by Patrick Beard. The next day we see the price raised on the website; but Patrick responded that they would honor the price so we said we would drive 3 hours the next morning to purchase the vehicle right when they open. 10 minutes before arriving Patrick called and said someone put a "non-refundable deposit" from Lafayette at the higher price. We understand about maximizing margins, but he never offered us a chance to put a deposit down which we would have before driving up. Car ended up being listed for another 5 days after this and felt like we were lied to. Poor customer service.
Great experience
Great price, great car, Patrick help us to make the process quick and he was available all the time to answer our questions , very helpful and great experience... Thank you
Similar to Warren, not a great experience
Called to inquire about a car, and it seemed to be talking to a person who didn't have the basic customer service skills, condescending, etc. Needless to say, I will take my business elsewhere.
Over all great.
Car salesmen was great. The department that did the financial services was great as well. Glad I bought my 2010 Ford Focus it meets my expectations. Store looks very nice as well. I have a problem with my only key. It has turned from an "Adminkey" to a "mykey" which limits the vehicles speed, radio volume, and other annoying things. When I called in to acquire on the other "Adminkey" (Ford tells me there must be atleast one in the cars computer) I was directed to Chris G. He knew nothing of the cars "mykey" system. He explained to me they gave me the only key they had and that the "gas and oil" are my problem as well. I won't spend money there to be disrespected again. A sorry we can't do anything would have been acceptable, sarcasm isn't!
Patrick was great, and so is the car!
Very painless process. Placed a deposit on an inbound new TDI Passat, and Pat was very helpful in walking me through the available options and packages. They were very fair on my trade-in, and the finance process was very quick and efficient. And, to top it off, the car arrived sooner than expected! Thanks guys!
Mileage: 10
Color: Other
Transmission: 8-speed Automatic
Body Style: SUV
City: Merrillville, IN
Engine Type: 2.0L I4 16V GDI DOHC Turbo
Mileage: 117714
Color: Other
Transmission: 6-speed Automatic
Body Style: Sedan
City: Merrillville, IN
Engine Type: 170 hp 1.8L I4
Mileage: 186417
Color: Other
Transmission: Continuously Variable Transmission
Body Style: SUV
City: Merrillville, IN
Engine Type: 170 hp 2.5L H4
