Superior Honda of Omaha

4.6
Overall Rating

Customer Service: 4.7 Buying Process: 4.0 Quality Of Repair: 4.5 Overall Facilities: 4.8 Quality Of Work: 4.8 Friendliness: 4.7 Pricing: 4.4 Overall Experience: 4.7


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Excellent service at Superior Honda

5
Stephen B. Tyler on 12/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service. I was met in a timely manner upon my prescheduled arrival. Required service was done quickly and I was on my way. Would definitely recommend to my friends and family and I have.


Very good service

4.4
Fedor on 11/30/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Very good service, plus, I didn't have to wait there thanks to Rocke and superior honda that provided me another car, until mine was ready.


Good experience at Superior Honda

4.6
MarkD56 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Very good service. Dennis Heath was very polite and informative. Have always had my Hondas serviced at Superior Honda. Have purchased 3 Hondas there and always have them serviced at Superior Honda.


Helpful and friendly

5
szmhn1 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My visit was very nice as always. I always find a nice clean desk and a quiet corner I can set up and work at as well as hot coffee or water to drink. My visit is always very pleasant and everyone is always very helpful and friendly during my time there. Thank you!


Service

4.8
rrhand1 on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Overall had a great experience. I have been coming to Superior for a number of years and enjoy my visits. Good service and Great service advisors.


Superior Service at Superior Honda

4.8
Satisfied Customer on 11/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

In the 28 years I have had a Honda - I have always had Superior service my vehicles. Would go no other place. The service is "Superior"


Quick and personal.

5
Lsvhonda on 11/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have experienced only great service at Superior. This past visit was for brake pads and as it turned out rotors as well. I was able to leave my car at the dealership all day and service had looked at it and diagnosed the problem within a couple hours of me dropping it off. Professional, knowledgeable, courteous and efficient.


Service

5
Cyclonefan on 11/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Always have great service with Dennis when I come in and work with him.. thank you Dennis for always taking care of me and my honda


Loyal customer for 15 years

5
Casscade on 11/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have owned two new Honda Odysseys and one used CRV. We have our vehicles maintained regularly. I generally work with Dennis, Karie, or Jordan. Great service.


Carrie is the best.

4.8
Phil on 11/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I came in with a tire and wheel problem and Carrie took care of everything from start to finish. She diagnosed the issue quickly, got the parts, got me a HRV to drive, told me the estimate and I went back to work in 30 minutes.Thank you, Carrie.


great service

5
our accord on 11/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As usual, Superior Honda did their job as good as I have come to expect. They didn't try to sell me things I didn't need and recommended services that keep my old 08 Accord running like the day I bought it. I will keep going there for service and would recommend them to anyone that wanted to have their car serviced.


Excellent service - friendly staff

5
Cornhuskers, 1 on 11/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My car had 2 recall things that needed to be taken care of. The appointment was right on time and the recall items were repaired with no charge. The person I talked to on the phone was very helpful and friendly as were the service technicians who did the work. They answered all my questions. Thank You


Very Helpful

5
SusieK on 11/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Enjoyed the entire experience with no stress. All done very professional. Very honest on various service needs.Car was washed and picked it up very quickly.


Pleasant and easy

5
Accordlovr on 11/16/2016

Overall Experience: 5.0

Pleasant and easy, they excepted our trade in vehicle, no haggling and stuck to price over internet, sales associate answered question for us on his day off, I am a lifetime Honda driver.


Regular service - oil change & check over before winter.

4.8
Duane1971 on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great service & follow up. Also service found needed new battery & air filer replaced. Service completed on time. Service advisor - Daniel Haasch did excellent job & communicated clearly & concisely.


staff was awesome. no charge!

5
Stacy Crawford on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came in after my battery had died and certain things stopped working properly even after the battery was jumped. They had me in immediately and out within a half hour. No charge! Plus they have toys and a confined area for my crazy 2-year-old twins. AND they washed my car! AWESOME!


Excellent experience

5
RJB on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Staff was knowledgeable and friendly and answered all of my questions. I would recommend them to others without hesitation. I will return for service in the future.


Always great service!

4.8
Net7shopper$ on 11/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have continually had great experiences in having my vehicle serviced at Superior Honda. They are friendly, attentive and timely in getting it taken care of so I can get back on the road. If I have needed a loaner they have also worked to provide that as well. I'm very loyal if there is quality service and I have continued to take my business here because they are the best Honda dealership & service center in Omaha & Bellevue.


irresponsible Service Advisor "Rocke Rosario"

2
Nebraskaman on 11/09/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 3.0

My experience was not so good on my last month's oil change. Advisor Rocke busy with his cell phone, no car wash, no so impressive this time.


Great service

4.6
Bishops on 10/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

The service was great and Jordan was super friendly and easy to work with. The only issue we had was that we made an appointment but it seemed like it was still a first come first serve. If that's how it works then I don't understand the need for appointments. The work was done well though and the people are friendly so I'll continue to bring my car there.


Easy Service

4.6
JC on 10/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Enjoy that I do not have to make an appointment to get my oil changed. Nice clean waiting area.Nice clean washed vehicle when done.


friendly service

5
Jim on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Friendly service, very knowledgeable of the recall that I was in for and gave me a time frame that the vehicle would be ready while I waited and finished it before time.


No hassles and no games. Great price for the right car.

5
Happy Civic Owner on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was a very quick and simple negotiation with John. He had everything ready to go when I arrived. He had another gentleman assist him in ensuring that all questions were answered. Business personnel were quickly prepared and I was done (with a new car at the right price) in short order. I will be doing business here again - presuming the service, integrity, and ease of purchase remain the same or get better.ThanksDoug


Great Experience

5
Joe O on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife needed a new car. Brought her in on a Saturday morning and the staff were courteous, helpful and patient. They provided a good price on her existing car she got a new Pilot . The overall experience was great and we will go back and will recommend to our friends.


Typical great service

5
Steve on 10/20/2016

Overall Experience: 5.0

Routine service great as usual. The facility is top notch. The service point of entry is quick, efficient, knowledgeable and friendly. My vehicle was returned to me freshly washed!


New battery for 2005 Civic that stalled on the Interstate

5
Russel Iwan on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very pleased with how fast they found the problem with my daughter's car after it was towed in from the Interstate and corrected it.


Very Pleased

5
bluecarguy on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone very polite. Facility and waiting area comfortable and clean. Appreciated the free car wash. Carrie Moody was a delight to talk to, and very helpful.


Above and Beyond Customer Service!

5
Bill G on 10/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

When my 2016 Pilot was delivered a piece of the door handle was broken and the part needed to be ordered. Unfortunately, it was on back order. My salesman, Steve Copeland immediately went to the customer service manager to see what could be done. The Customer Service Manager (Mike Daniels) tracked down the part and made arrangements to have the door repaired. Since my spouse had a total knee replacement a week earlier, Mike Daniels personally picked up my car from my home and and returned the vehicle that same day. That's the way to treat a customer!


The Auto Butler

5
CRV owner on 10/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The Auto Butler Service is wonderful. I picked up the car and it looked brand new. The service team was extremely helpful with a software issue that was sent to me by Honda. Over all, great service


Excellent service

5
mj on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 2015 Honda CR-V in for service because of an annoying noise when I went over a bump. The service team rode with me when I brought it in so they could hear the noise. They worked diligently to find the cause of the noise. They successfully found the cause of the noise.


30,000 and auto butler

4.6
Gene Perrin on 10/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

charged to clean off bugs off bumper. I feel that if you have to wash and clean your car prior to having it cleaned and butlered, doesn't that take away the ahhhhhhh! factor of when you see your car.


Greg is awesome

5
Hondafun on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Greg was awesome to work with and very easy to talk to. I hate dealers that tell me no way, we cant, or ultimately are just completely negative with regards to my requests. I enjoyed working with Greg as he listened to what we wanted and communicated that to his boss with no negativity during the process. Harry was the same way prior to leaving. I love my Hondas and will go back if they keep guys like Greg and Harry around. Thanks again love my newest car.


Very satisfied with Auto butler and cleaning service

5
Teresa Burks on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have a the cleaning done each time but the last time I had the cleaning done I was not satisfied. This time it was done very well.


First Time Car Buyer

4.8
GMarie on 10/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a wonderful experience in my first car purchase. Iyan was very helpful, not pushy but to the point. He went above and beyond to help finishing the detailing when I picked it up. Everyone at Superior was friendly.


Great service

5
R Riley on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The tech analysed the problem and he had a ready solution and located the necessary parts to fix the problem while I waited in the lounge where coffee was available.


Fast oil change

5
CRV 4 RCV on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in for a quick oil change since my service reminder was telling me I had 10% oil life. They got me back out in a hurry.


Excellent Service

5
CRVowner on 10/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Every service contact over the years, routine maintenance to manufacturer recall repair, has been quick, convenient and professionally handled first to last. Superior Honda of Omaha is a first rate dealer.


It was what we needed at the time of purchase.

4.8
gassaverPO on 10/08/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were very busy with family, at the time of purchase so we look forward to Superior's assistance with our new car in future..


Great

5
Vheese on 10/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dario was easy to work with.her was knowledgable and courteous. Followed through on promises. Person who took our deck was less so. Little enthusiasm. No thank you for your business.


Routine maintenance

5
Sherrischmit on 10/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We brought in our pilot for a routine maintenance check. Everyone we worked with was friendly, helpful, and went out of their way to make our experience a good one. We will be back for sure!


Awesome experience! Friendly and knowledgeable team!!

5
Pcpac on 10/06/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Awesome experience! Very knowledgeable and friendly team, made car buying a pleasure! I would recommend the Honda Ridgeline to anyone and I would recommend they go to Superior Honda for a smooth and pleasurable buying experience.


Outstanding

5
Mike1987 on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Professional, Exeperienced Staff made my car buying experience a easy process. I would recommend them to anyone looking to purchase a new or used car. Thanks Guys we Love our new CRV.


Painless replacement of air bags

5
BRLotus on 10/05/2016

Overall Experience: 5.0

Everything from making the appointment to being offered a loaner car to drop off and pick up was easy and everyone I spoke with was cheerful and helpful


Great

5
williambarth on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All was smooth and painless. Got what I wanted working with good people. Was my sixth car purchased here and it was what brings me back.


Fantastic Buying Experience

5
Brad Brown on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The friendly and professional customer service was outstanding. My experience at Superior Honda of Omaha was unlike anything I've experienced before. The statement, "People will not remember what you say or do, but how you make them feel" was true for me. I walked away feeling like they were working with me to get a good deal, not just a sale. They genuinely appeared to care about my situation which was evidenced by the way they listened and allowed me to process my decision. Well done!


Outstanding customer service

5
Mike on 10/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Superior Honda always has great customer service and this visit was no exception. Matt got me in and out installing running boards on my Ridgeline very quickly. The entire staff is always friendly.


Unable to fix "Clunk" noise on the front passenger side

1
phil on 10/02/2016

Quality Of Work: 1.0 Overall Experience: 1.0

I have gone to this Superior Honda since it was still in Council Bluffs, IA for new cars and services. I was happy until recent incident. I brought my Cr-V to check for "Clunk" noise on the front passenger side. The service adviser turned the steering wheel (car in park) and heard the clunk noise likes metal on metal. He scheduled to bring the car back due to service department was busy. On the appointment day, I left the car at the dealer the night before, so they have a plenty time to diagnose on the next day. Late in the afternoon, the service adviser called and said "They found the sway bar links worn and broke" I told him that I believe if it worn but it would not be broken because I looked at them couple of days ago. So he wrote on the service repair as "Replaced worn sway bar links". But it did not fix the clunk noise. The service adviser told me that it needs strut mount. I brought the car back and they replaced the strut mount. But the clunk noise was still not fixed. Now the service manager told me that it needs new struts. I asked the Service Manager that "Do you warranty that it will fix the Clunk issue then I will pay for it?" The Service Manager said "They have to replace and find out." I took my Cr-V to other mechanic shop, the mechanic put on the lift and fixed clunk noise in 15 minutes. The mechanic told me that "I don't know why the dealers guys did not see it, and they just replaced parts and charged you!" I called the Service Manager and told him that I would like to have my money back. I will them if they want to know what was fixed the clunk noise issue.


great

5
Dorothea Hadley on 10/01/2016

Customer Service: 5.0 Overall Experience: 5.0

Actually, I did not use your service. Carstar had to take my car there to calibrate the air bag. Had an accident and they must not have the equipment to calibrate the air bag.


Good service

5
padre 67 on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had great service every time I have came in. Treated like a valuable customer when I came in for a recall, and paint treatment.


Extremely poor service at time of purchase and again

1.4
Angry Accord Purchaser on 09/28/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

Purchased a new Honda Accord Coupe EX-L. At the time of purchase the glass, exterior were filthy. Tires were at 10-50 psi. It also had a large paint chip and scratches around the drivers door. They sent me on my merry way. When I got home I was able to see the incredibly poor preparation for a new car.I went back again in 3-4 days. They installed a rear spoiler and vinyl floor mats and a trunk cover. They sent it to be buffed to try to clean it up and they scratched the new paint very noticeably.I went back a final time. Still missing accessories uninstalled. The Sales Manager was insulting and they started to argue obvious facts. I got my money back and moved to O'Daniels Honda. they are working on fixing my problem right now.


Met and exceeded expectations! My second car purchased here!

4.8
Jerry on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

They treated myself and my wife very well! we are raising two little girls so needed more room.They were very cordial and respectful folks. The financial manager we dealt with was also very good and I must commend him with his presentation on options available. He also spoke highly of this dealership as more of a family to work with and for. This to me is a highly complimentary statement to owners and top management.Thanks again from my family,Jerry Cose


Excellent Service

5
JMP06 on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Carrie quickly and accurately diagnosed the problem with my car. When the repairs couldn't be completed before the weekend, Carrie arranged for a loaner car so my weekend plans were not disrupted.


Excellent Service > Totally Pleasant Car Buying

5
Marilyn Fenton on 09/28/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Chuck is an excellent salesman and gave me exactly the leve of service I wanted. I'm very happy with my car and the entire experience.


Great work

5
Erle on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Staff was very friendly and helpful, Service work was excellent. No pressure to add any services but advised what was needed this oil change, but could easily wait for the next. Service was timely, told them I was not in any hurry, and they still had it done in a short time. I also like how clean the area is where I leave the car. Nice to see attention to detail. Thanks


Absolutely no problems.

5
HEW52 on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All personell were timely in everything they did. The doors for the service department opened on time. The loaner care was neat and clean. Job well done.


Very good experience - Appreciate efforts by Dennis Heath

5
on 09/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Always have a good service experience when Dennis Heath handle my needs. He is always courteous, attentive, and knowledgeable with regard to any servicing item. One of the best I've seen through the years.


Power Steering Pump Replacement

5
William Krasso on 09/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have had my Ridgeline since 2006 and have over 215,000 miles on it. It has been the best vehicle I have ever owned in many areas. As for maintenance it has had 2 recalls for airbags and last major work was the power steering pump when out at 215,000 miles. Other than normal maintenance I don't remember the last what I would call major repair.Superior is the only place I have ever taken it for repairs. For normal oil changes and fluid items I go to Jiffy Lube but for anything that requires repair I always go to Superior.


In and Out and all done compoletely

4.6
Alison1Butt2 on 09/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Everything was done in a timely manner and to my satisfaction. The place is friendly and clean. The workers were attentive. My car is always clean when I pick it up.


Great Service

5
Terry P on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Have been buying and taking my Hondas at Superior Honda for over 5 years. Fast and friendly service. Will not go any wear else! Knowable staff.


Complete break job

5
R Riley on 09/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Completed service in a timely manner. Parts had to be ordered so they provided an overnight loaner vehicle. A great team of techs in the shop and service department..


Great service

5
Thomas Kroon on 09/20/2016

Customer Service: 5.0 Overall Experience: 5.0

Your service mgr. Carrie was great... You had to keep our car for an extra day and she gave a loner car to get around... She also kept me advised on the repair work...


Was just an inspection of the bumper clips

5
anonamous on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent review. Car was done when told and in superior shape. No complaints.... I very seldom take my car in for service. Just the normal maintenance requirements. So I really cant comment on service, it has always been quick, clean, and timely by courteous and knowledgeable service techs.


Repair on short notice - courteous and capable!

4.8
johnsz on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We had a bad alternator and leaky radiator. We made an appointment the day before, I took the vehicle in, it was fixed the same day INCLUDING air bag recall. Washed and ready by the end of the day. Thorough communication, very courteous, I'm happy with the transaction as well as results!


The Usual Superior Service

5
Mike B. on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carrie Moody, Service Manager, was extremely helpful. I recently had knee surgery and she walked the paperwork through so I would not have to walk so far. Jeff Stamper, Parts Specialist, was great in getting the correct part in on time. Very professional people. Great experience!


They do what they say they're going to do no double-talk

5
Accordbeliever on 09/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I told the dealer what I would do and they agreed to it and we did the paperwork and I drove my new car away no double-talk no lies or painful negotiation.


Kudos

5
Rafisher on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was able to get in a few days after I called. I was met at my carside by a technician. I showed him my Honda paperwork and was shown how the fix would take place. The fix didn't take as long,and I was "on my way".


Efficient, helpful, &I buyer friendly

5
Hondaman on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the best experience I've ever had purchasing a car. If you are considering a Honda dealership, go no farther Superior Honda! Excellent dealership hands down.


best oil change

5
ginny on 09/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Carrie is always friendly and efficient. Love the car wash that is included, and the ability to drop my car off, get a ride to work, and get picked up when it's done.


Service on vehicle

5
Cynthia DeLanie on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed service on my car that would take all day. I was provided with a vehicle to drive at no charge while my car was in the shop. The repairs went well and I able able to pick my car up on the same day.


60,000 mile check up

4.8
HappyHondaOwner on 09/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I called ahead so that morning it went smoothly. They were able to make it painless. Bonnie kept me informed and knew what she was doing. I felt my car was in good hands. Joe took me to work so I could make it on time. They are the only ones I trust working on my Honda.


Great Service

5
2016 Pilot on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

On time and great work. Service manager.worked with me on using coupon I had left at home. Friendly staff and notification when ready. Satisfied customer.


service needed on my car

5
dbcarper on 09/16/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

problem with my car was found and repairs are to be done. I am very satisfied with the way superior handled my needs. great service.


Purchase of New Vehicle

5
Eric & Janet on 09/16/2016

Overall Experience: 5.0

I have purchased 6 vehicles over the years from Superior, both New and Used. I have worked with John Wonder on all the vehicles. John is great. He quotes a fair price that splits the difference between the cost and full retail. A win - win situation for all without the usual dealership dickering. On the used vehicles, I have told him what I want at the price range and he keeps a look out for an acceptable vehicle and calls when they have what I am looking for. I don't want to deal with anyone else.John, also had us work with Toby who was great, too.


Always a satisfied customer

5
walter E on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Superior Honda gets me in and out quickly and doesn't ever try to over sale me. Service is done right and completed as scheduled.


Excellent service experience!

5
Buyer789 on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Had my car in for some warranty work and the team was fantastic. Great job and an excellent experience! Fantastic communication and rapid completion of the work!


Service rep was quick and efficient in taking car in

5
surveyguy on 09/15/2016

Customer Service: 5.0 Overall Experience: 5.0

I really have nothing else to say except my car was taken in quickly and service was performed quickly. They had me out and on my way in just over an hour. The one negative thing is this survey.


Good service call

5
Michael Siegel on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in for an oil service and was done quickly. Also had a nail in the tire which was fixed for a reasonable price. Multi-point inspection was done and found my battery was low so got that replaced. Love that everything was handle at one time instead of multiple times


Used Vehicle

5
Okoboji33 on 09/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Mark Johnson made the whole process so easy and straight forward, it was great. There was no run around no real back and forth it was a very smooth process. I would say that if you are in the market for a new or used vehicle call on Mark and he will get the job done.


A/C issue

4.2
Lynne M Pleake on 09/13/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

Originally I took my CRV in as the A/C stopped working. On my way to the shop I tried it and it worked but still had it checked out. Also was on recall for airbags (thought only had driver's side) when was called with issues had both airbags. The A/C needed some additional work so I had them keep it overnight to complete. Had them also complete oil change as it would be due shortly (month or so). I was a bit upset on the next day when I had to call them to see if it was completed as I had a ride to get to the shop to pick up my CRV. Did not know if I would be able to make it before they closed as it was late in the day. I did tell them that if I could not make it they would have to pick me up at my home the next day and they did indicate would not be a problem. I was able to make it the same day. Overall was satisfied albeit would have liked to have paid less.


Painless

5
James on 09/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the crv in for an airbag recall. They were ready for me at the scheduled time so checkin was very quick and I was on my way. I was told that it would be finished before the end of the day. I was pleasantly surprised when I got a call early in the afternoon saying that the car was ready.


Air bag recall

5
recall on 09/07/2016

Overall Experience: 5.0

All went as expected on the recall for the airbags. I have always had excellent experience with the service department. I did have some difficulty with getting the car in for this service as I experienced a long wait for a service representative to come on the phone twice (hung up after long waits) and finally drove to the dealership to get it scheduled. I do not recall the name of the service advisor who scheduled the service but he was helpful and thorough in getting me scheduled.


Great and fast service on replacing a visor clip

5
Mike & Patti on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have leased our last nine CR-V's from Superior Honda and have received great no hassle sales and service from the Superior Honda employees. Our most current service was to replace a driver side visor clip and while writing that order up they found that a computer update was needed for the transmission because a bulletin was issued. Both repairs were completed while I waited. Mike Daniels helped set up the repairs and he is an absolute joy to work with. Shannon has also been easy to work with on our leases. We plan to continue leasing or purchasing and servicing our vehicles at Superior Honda.


Troubleshooting source of noise after previous service

5
Zingles on 09/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our Honda Pilot's engine was miss firing and Honda fixed it. However, when we got our Pilot back, it made a strange noise when driving. It wasn't the engine, that was repaired and running fine. We weren't sure what it was but the tech went on a test drive with me to hear the noise and talk with me about it. He determined it was the bearing on the right tire. They fixed it that day and the noise was gone. Time and again it's great service like this that makes me return again and again to buy my cars here and get service done here. I won't go anywhere else!


Had an oil change and it went great just like always.

5
Sedlacek65 on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great place it's the only place my wife and I only buy and service our cars. We have leased our last 6 vehicles from there.


Excellent and wonderful

5
Pete on 08/30/2016

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Great service all around. From sales to service, everyone so friendly and helpful. Not only told us what we can have from our new car but also demonstrated what we needed to know. Thanks.


Outstanding service, care and professionalism

4.8
Jean on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Chuck E was awesome. He knows the various types of vehicles very well to find one to meet my requirements and extras I really needed, clearly and concisely walked me through the purchase and leasing options to help me select the one best for me, and was there to walk me through the features set up after all the extras were installed.


Upfront pricing

4.8
HAL_9000 on 08/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Always been a fan. Had 3 Honda's that have always been serviced here and always prompt, efficient and friendly service. You pay a little more, but I think you get what you pay for with Honda.


Great Dealer

4.4
Jward03 on 08/25/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

Worked with me to get to the price point I wanted. Had to negotiate the price of my trade in as I new what it was worth.


Great experience buying an Odyssey

5
Whitv on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent place to buy our new minivan! Really enjoyed working with Bode Manzitto, he was very knowledgable and the nicest salesperson I've met. Would highly recommend him and Superior Honda to anyone in the market for a Honda!


New Car - Wonderful Experience!!

4.8
Sherry on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Every time I have returned to the dealership to have something completed since I bought my new vehicle and to have questions answered, it has gone very well. I appreciate the great service. I was provided with a loaner car while they completed the auto butler and the protective mask.


Great Experience

5
Dean Hamilton on 08/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Four vehicles bought from Superior Honda. Each buying experience has been a good one. Service on vehicles has been great from all aspects. Best place in town for Honda vehicle purchase.


Over the top customer service

4.8
Omaha..omaha..omaha! on 08/25/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Loaner car, free coffee, service with a smile. I dropped my car off for the auto butler cleaning and it was ready in 2 hours.


Scheduled Service

4
phil on 08/25/2016

Overall Experience: 4.0

Had 100K service for my vehicle. Complete on time and cost as estimated. The tech missed the brake light bulb (burnt out), When mentioned, the service advisor took my vehicle back and replace the bulb without charge.


Scheduled Service

5
Karen on 08/23/2016

Overall Experience: 5.0

Everyone was friendly and professional. Received the service I requested at the price quoted. I always appreciate that they wash the car too when servicing the vehicle.


Great time buying a new Honda Accord 2017

5
alatham23 on 08/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Superior Honda looking for a reliable and high performance sedan. Chuck Elford helped me find that vehicle. Chuck was extremely knowledgeable on all aspects and features of the cars and I was never rushed or pressured. I ended up with a wonderful Honda vehicle after much help from the entire team at Superior. Thank you.


Oil Change

4.8
Mary G on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I have been coming here since i purchased my car in 2003. I just trust the service team. Most of the time i wait for my car and they have a nice waiting area.


Great experience, would buy again from Superior

5
TC on 08/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I admit it, I am a discriminating used car buyer, I will not usually buy a new car, but instead enjoy the experience of researching, tracking down, evaluating the car, and making the deal. Yeah, I am that guy who dealers hate. I take my lists, my tools, my assistant, and my time when I look at used cars. Chuck at Superior wasn't phased a bit, and calmly allowed me and my assistant to complete my 100 point checklist, and THEN went with us as we test drove it. No pressure, no unsolicited comments about "how nice of a car it is", nothing. Good experience! Chuck even let me drive the car to a mechanic who gave me a great point by point inspection on the car, which was very useful. When it came time to deal, I had my information and my proposals, and Chuck presented what I thought was a very fair deal, and that was it.All and all a great experience. Kudos to Chuck and kudos to Superior Honda of Omaha.


Express Service

4.8
J0893 on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Fast service for oil change, and routine checkup. Appreciated review of potential needs to maintain car. Also appreciated car wash. Friendly staff. Oil recommended for this Accord is a bit expensive, though


Excellent!

5
Jelly Bean on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First time to lease a new vehicle in years and found the sales agent very knowledgeable. The finance department was very thorough and the prep department had everything ready in a timely manner. Will recommend!


Fast, convenient, courteous, and fair.

4.8
happy customer on 08/19/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed a quick oil change and a checkup before I took a trip. The service was prompt, I didn't have to wait long, several problems were found and corrected, and I was a happy customer.


Excellent. totally professional

4.8
cunninda on 08/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Excellent service. Professional atmosphere. Friendly folks. Sales rep, sales manager and finance agents were top notch. Very good car buying experience. Would definitely recommend this salesman and this dealership.


Like usual, the salesperson (Abdul) listened to what I had t

5
Writer on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Honda has a lot of vehicles to choose from and the staff are well educated re what is available. The staff listen in order to meet the customer's needs and follow up regularly throughout the buying process in order to guarantee customer satisfaction. I feel like the staff is made up of good people.


Excellence

5
Amy on 08/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I can rely on Superior Honda service advisers, like Dennis Heath, to listen to the concerns I have about my vehicle. The service technicians do a thorough check of the problem & conplete routine maintenance.


Smooth and Easy Oil Change

5
Nmlighthart on 08/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for always making the oil changes painless. I hand in hand an envelope with notification on an recall I was going to ask about and before I could say anything Jordan noticed it and asked me if I had questions! Most service reps ignore customers so they can spend as little time as possible helping. So thank you for answering all my questions and taking the extra few minutes with me. I will continue to come to Superior for my service needs based on Jordan's excellent service!


friendly service

4.5
clyde on 08/13/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Carrie was very polite and friendly and helped me utilize the coupon that would save me the most money. Unfortunately, there were no available cookies in the lounge.


Great service

5
wendalldog on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dennis Heath in the service department is awesome! After getting g my oil changed I didn't know how to reset something that had been changed and he fixed it for me quickly and made sure I knew how to do it myself should it happen again. Love Superior and their staff!


oil change.

5
bob72 on 08/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

a simple oil change, but I came in a week early (my fault) and they took care of me right away anyway. very friendly and understanding. prompt service.


No Longer a Customer

1
CLL on 08/11/2016

Pricing: 1.0 Overall Experience: 1.0

Over the past 12 years, I have purchased (leased) 4 vehicles from Superior Honda. I continued to go back because they were so easy to work with; they always helped me get the car I wanted with a payment that was affordable. I also had all the vehicle service needs taken care of there, also. So, I was very disappointed when, this year, the salesperson just did not seem interested in REALLY getting me into the vehicle I wanted and told me repeatedly it just could not be done. Well, I knew that wasn't true, and, in fact, not only was I able to get the vehicle I wanted in the payment range I was seeking, I was also able to accomplish this with $0.00 down and got the trim I wanted as well. Superior Honda, I will not purchase vehicles from your dealership any more, nor will I bring my vehicles in for service needs.


I had a good experience with staff and friendly atmosphere

3.8
NAQ123 on 08/11/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 3.0 Overall Experience: 4.0

I had a good experience ieoning ahimsa before and I wanted to continue that experience with newer car that I do not have to worry about having any prbilems. Just drive and enjoy


Much better expeience this time.

4.6
danm on 08/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I brought my car in for service in May and had to deal with Tim. He was very rude. Recently I had to bring my car in again and dealt with Carrie. It was a much more pleasant experience. I was told that Tim no longer works there.


Quick oil change

5
rmrjjh on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drove in on a Friday morning to get an oil change. No appointment. The place was slammed with other cars. Carrie Moody was able to take me in and get the process started quick. I was able to have two cups of coffee, a few minutes in the waiting room with my phone, and a nice talk with the dealer who sold me my Honda Civic before being notified the car was ready. Used a 10% coupon that was emailed to me and I was out the door quick. Thanks.


Excellent

5
hondaCRVlover2 on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Our love affair with Honda almost died in Helena, MT. Their Honda dealership had combined forces with Ford on Saturdays. They wouldn't check our AC and then they said they would, back and forth. Finally they did, but said we needed a clutch and they didn't know if they had one and even if they did, there wasn't a tech to put it in. !?!?! We were less than thrilled to pay them $185 so we could ride home in a 100* car for 16 hours. Long story short, we got home, called Superior, and you squeezed us in the next day. Your service man drove our car up with the AC on and said, "Have a nice cool ride home." I almost cried. Now we still love our Honda family but we'll never drive to Helena again. . .Thank you for your continued great service!


Recall

5
rabach13 on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a recall for my Fit I went after work to set up an appointment it took me no longer then 15 mins to set it up with an oil change. They gave me a loner car. It was supposed to take only one day it was not going to be ready when I got off work so they let me keep my loner car an extra day.


Excellent oil change

5
Deester on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was greeted promptly in the orange team did an excellent job of changing the oil & rotating the tires in a timely fashion. I would strongly recommend Superior Honda sales and service.


New car purchase

4.2
Buyer789 on 08/09/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

The team was helpful. Good buying experience. The sell to buy upgraded warranties and protection plans was a little over the top, otherwise I had a fantastic buying experience.


Easy Peesy

5
Cr-v'd on 08/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I appreciate an easy negotiation process; we knew what we wanted, and where we needed to be at to get the car at an affordable price. Steve our sales person has an easy way about himself and managed the deal as good as I could expect. My Wife and I are happy, and satisfied with our experience at Superior Honda.


Simple, low pressure, great value!

5
TomH on 08/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Used the TrueCar website to get a bid and it exceeded my expectations. John and Toby were very easy to work with and we drove out with the car we wanted the same day!


Service

5
mjekenzme on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I stopped in for an oil change on my daughters car and it never seems to amaze me how I am treated. The employees at Superior Honda are always more than helpful when I have questions.


Service

4.6
Momo11051944 on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

My husband and I have been driving a Honda for 30 years; we only deal with Superior Honda because of their service and the way they treat their customers when purchasing or leasing a new car.


Two Visits in One Week

5
Lincoln Customer on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in on Friday for air bag replacement recall and I worked with Brian. He was very professional and able to answer all my questions. Bob shuttled me to my destination and picked me up quickly when my vehicle was done. Service took exactly what they estimated. The next day I had another appointment to replace brake fluid and it was a very busy Saturday morning. They had the work done in less than an hour. Great service and helpful, professional employees.


Quality and friendliness

5
New car on 08/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend this dealership and Greg to anyone who is needing a new vehicle. The inventory is good and the quality of all is worth checking out.


They are always there for me!

5
RidgelineLuv on 07/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I really appreciate Dennis in service and John in sales.Reliable, respectful, awesome!They are always attentive to situation and make it easy - always nice to have one less thing to worry about


Great...as always!

5
BluejayRidgeline on 07/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always sought Dennis Heath for service guidance, and always he never fails to deliver! A big thank you to him, and the technician working behind closed doors for the work done on my '08 Ridgeline.


auto butler re apply

5
mad on 07/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

staff friendly always and very pleasant to work with. Used shuttle to get to work. Driver friendly and prompt. Car ready at time promised as always.


Best Service Department

5
dmartin on 07/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Superior Honda of Omaha's service department is the best. Efficient. On time. Want to please the owner. This is the best dealership service department I have ever experienced.


Professional, friendly and fast!

5
Karen on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Took the car in to get new air filter and cabin filter. They were professional and friendly and the car was ready to go within the time frame promised. Appreciated the car wash too!


30,000 mile maintenance

4.8
Lori on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

A customer of Superior Honda for over 18 years, it is the service team that keeps me coming back. I left my car via the night drop-off process. Dennis promptly called to review my request to discuss what I wanted to have done. The work was completed well ahead of my pick up time. At the end of the day, on a busy Friday, Dennis greeted me with a smile and took the time to go over the final work.


Auto Butler Re-apply

5
Rick on 07/18/2016

Overall Experience: 5.0

Needed to have our Auto Butler protection reapplied to our CRV. We were checked in promptly and given a car to drive since we are from out of town. The CRV looked great when finished.


New car

5
Doggie001 on 07/17/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Abdul was friendly and knowledgable about the vehicle. Set expectations by letting me know about how long the process would take. I would recommend him to friends.


Reliable, professional, excellent results!

5
johnsz on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed a B-123 service on my 2006 Pilot. The vehicle was completed on time, price was reasonable, and the service representative was professional, friendly, and respectful.


convenient, courteous,

4.6
Dave Chicoine on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

replaced my airbag . Easy to schedule with this dealership. They made sure the parts were in stock. They gave me a ride to and from work


Woman in service (starts with a K) was wonderful. She

5
Satisfied customer on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I had to have the airbags replaced. I borrowed a car while waiting. She took care of EVERYTHING. The transaction couldnt have run more smoothly.


Friendly, convenient and easy to work with

4.5
hvs on 07/15/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 4.0

Air bag recall was inconvenient and parts took a long time to arrive but I was contacted by Superior and notified when the parts arrived and when I called they said I could come in anytime at my convenience. They were very accommodating.


Quick!

5
LUVMYPILOT on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Easy in and out service, right about closing time, for an oil/filter change!! Took car right in, even fixed a broken hook on the back door sunshade.


Just what I needed and done quickly.

5
ChristineTucker1144 on 07/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed an oil change and they got that done efficiently and quickly. I also like how they always wash your car afterwards as well.


Very nice and easy,

5
Perrone on 07/15/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my forth car and my daughter bought two from Superior. We continue to receive good assistance during the purchase. Last time there was a big hiccup on the paperwork to pay taxes - I hope this goes smoothly this time.We had trouble with scheduling the paint reseal in the past but was assured the problems were being resolved.


in for oil change and usage test started

5
dbcarper on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

all went well. staff was helpful and new what was needed..was able to test drive new HR-V with help from Graig Brandle. will be back.


Very happy with sales and service departments

5
OmahaJerry on 07/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my 2nd lease of a new car at this dealership. Very happy with the deal I received both times. Also own a Honda and have had it serviced exclusively by this dealership. I've had many cars over the course of many years and have dealt with many dealerships. This is by far the best so far. The service department staff are honest and give you the best deals they can when charging for servicing the car. They will tell you when something needs to be done and will let you know if something does not need to be done.


Mostly good experience

4.6
sg2418 on 07/10/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Service was good but took 25 minutes to check in and I had an appointment. Took a while to pick up as well. If those had not taken so long it would have been excellent. Not sure why I made an appointment when I had to wait for all the other people who didn't.


Great

5
BgotaCRV on 07/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had great service, staff was very friendly and easy to work with, the dealership was nice and clean, and we would recommend to a friend.


Courteous and explained findings

5
GmaA on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Visit went smoothlyOil change and tire rotationEverything was explained well, work was done within an hour, thankful that they also washed my car


Excellent !

5
KS on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Thank you for the great service! Have been with my Dealership for 10 years! I always feel taken care of and will recommend it to everyone.


Excellent

5
Pilot17 on 07/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Brian was excellent, best customer service I have received in a long time. Would definitely go back, was very prompt and friendly, nice waiting area


Oil Change and Inspection

5
Not cooperating on 07/03/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had experienced a wrench and oil life 15% signal. I was surprised because I thought that my oil was changed at ever visit. I've found that it is changed only when needed. The oil was changed, the inspection done and I was sent on my way with an explanation of it all. I was immediately served and felt respectfully treated even though I know nothing about cars or their upkeep.


Expedient car care. Poor communication.

4.6
Jwsimmons on 07/02/2016

Customer Service: 4.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

Appreciated you getting my car in quickly and repaired efficiently. Only part that didn't go well is that you attempted to contact me through my work number instead of my cell number which you have never done before. My work number is not a very efficient way of getting in contact with me most days but I was on vacation so no one contacted me. I had to call the dealer to find out what was going on and was told my car had been completed the day before. It didn't cause me any problem but just would appreciate them using my cell number like they always have in the past.


Super easy buying experience!

5
The Dodsons on 07/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought our families 5th Honda from Superior of Omaha. It was so easy doing the pre-approval through Honda Finance online after we used TrueCar and selected the car we wanted to buy. All we had to do was contact the dealer and let them know which car we wanted and with what options, and it was a really simple process! Wish we had always been able to buy cars this way! From the first contact to the last, our salesman, Chuck Elford, was nothing but professional and courteous to us. He took the time to go over all the appointments in the car after we purchased it so we felt comfortable being able to use all the features. From start to finish, Chuck and Superior Honda, exceeded our expectations! We would highly recommend making Superior your destination for Honda cars in Omaha!


Serious issue easily resolved.

5
Robert McKulsky on 07/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My 2011 Honda CR-V was subject to the airbag recall. The letter I received from corporate indicted I could request a rental car to use while waiting for the airbag replacement. I took advantage of the offer and had a rental car the next day. When picking up and returning the rental car Service Manager Carrie Moody made the whole process a breeze. She was a pleasure to work with and is an example of what customer service is all about.


Keeps getting better

5
MomofFive on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is the 3rd Honda we've purchased in 2 years from Greg Brandl and Superior Honda. They are just fabulous to work with. We showed up 20 minutes to closing and everyone stayed late to help us wrap up our deal. Couldn't be happier with our experience.


A+ experience

4.8
MK on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Superior's focus on customer care makes the auto service process easy and pleasant. Work is always impeccable and you have peace of mind knowing the work on your auto was done right.


Awesome salesman!

5
Booker on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had a great experience with our Honda purchase. Bode, our salesman was extremely knowledgeable and professional. We test drove lots of different Hondas before deciding on the Pilot. Bode was patient and awesome! We had to wait for a long time for the finance department to finish the sales transaction, but other than that this entire experience was painless and pretty fun!


Excellent customer service.

5
BJ on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All questions were answered; all employees were very friendly and listened well, answering all my questions to my satisfaction. I was amazed at how quickly the paperwork was accomplished!


Excellent service.

5
baby honda on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Carrie in service has helped us for many years. She's the best! But all others are good as well. Have had years of good service and even help over the phone. No complaints!


excellent

4.6
joseph opryszko on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

your sales service was excellent and explained very good. will look forward to having you take care of my new car,thank i want to thank Steve for making us feel like family,Joe o.


Service Review

4.8
Jean Hempel on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

MyHonda needed regular oil change and tire rotation. Service waswell done and my wait was only slightly longer than expected. Since this is a new vehicle, I do not yet have a sense of how long service will take.


Fantastic Customer Service

4.8
fakesharpie on 06/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I went in for an oil change. When I arrived it was much busier than I anticipated. However, I was quickly offered shuttle service and was able to hit the gym. The gentleman, I believe his name was Jim,was fantastic company on my drive. After about an hour I got a call my car was done, but not being done at the gym, asked for another hour. They obliged and right as I was finishing, Jim pulled up and took me back. It was just the best experience. Thanks so much!


Always a pleasure

5
mjekenzme on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The work that is being done is always complete and done to my satisfaction I always recommend this dealership whether it is service or a new car that is needed.


Great Sales Staff

5
Kris on 06/27/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the initial lot walk & test drive to picking up my vehicle & signing the paperwork, all of the staff at Superior Honda treated me respectfully and friendly. They took the time to explain the entire process, including how to navigate my new car/computer! I will be a Superior customer for years to come!


"Superior" sales and service

5
quincy03 on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have recently purchased another vehicle from Superior Honda. We have visited the service area as well. In both cases they went out of their way to make sure everything was perfect for us. We will continue to choose this dealer!!


Great & Hassle Free

5
sdvmv1925 on 06/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchase of Civic was great, Chuck went out of his way to ensure the process was smooth & vehicle was ready for pickup as promised!!!


Very Friendly and Knowledgable

4.8
Lori on 06/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very easy- was notified by mail flyer of recall on my vehicle. Easy to set up appointment. Once arrived- staff was friendly, quick on offering shuttle service to destination. Easy for pick up- transport even waited for me at friends house and rang doorbell of home, since I did not answer phone. Very patient and easy to talk to. I believe her name was Karen.


Excellent service from Excellent people

5
Stephen B. Tyler on 06/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Even though I was a little late the work on my car was done in a timely and proficient manner. All employees were friendly and professional. It is indeed a pleasure to do business with these people. It is also nice knowing that the job was done right and my car has been fully checked for any impending problems.


I will be back

5
Elna Krueger on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It makes it so nice to deal with friendly and professional people. Excellent job on my scheduled Butler cleaning. I love it that you make a loaner car available too.


Professional, knowledgable & friendly

4.8
Chocolate on 06/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Went in for Express service for A123 - oil change, air filter & cabin filter change, transmission fluid & tire rotation In & out in reasonable time with great explanation of what was done Thank you


Awesome experience with friendly, no pressure, honest people

5
ChicagoGuy on 06/17/2016

Overall Experience: 5.0

We visited Superior Honda to look for a new Civic for my mother. The staff were super friendly and good at asking what her specific needs were. We were completely satisfied with every phase, including the no pressure negotiations. You don't find places like this very often.


The Story of the Oil Change

5
An Amazing Adventure on 06/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

One day, a man brought his Honda Civic into Superior Honda for an oil change. While he waited, the oil was changed. Then the man paid for the oil change. Then he went home. Everyone lived happily ever after. The End.


Outstanding Repair Service

5
sailordave on 06/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a slow leak in the front left tire. Tim worked in an outstanding fashion to find the cause of the leak (nail in the sidewall of the tire) and get a new tire. Because of the nature of the tire damage, a repair was not possible and Tim quickly had me on the road with the new tire. Thanks, Tim, for your professional and competent help! David S., Omaha, NE


Excellent service! Easy vehicle purchases.

4.6
Dan on 06/11/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Most recent trip was to get a tire fixed. It had picked up a machine screw and was going flat slowly. They got me in and out quickly. Thanks!


Periodic maintenance went well

4
katz on 06/10/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Everyone at the service department did a good job taking care of my accord. One recommendation would be to have more service managers to help the customers waiting for assistance. My person kept looking for co-workers to help out the front but there was no one around. His willingness to keep acknowledge those waiting was a good thing but it probably delayed the completion of my visit by 5-7 minutes. Not a big deal but in the wind tunnel and the hot breeze, it seemed longer.


Great service, greater staff!

5
Schmidts15 on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live in Lincoln but don't mind making the trip to Omaha for my Honda needs. I've leased from Superior Honda for the past 4 years. In that time I've has multiple leases and every time I go in its fast and easy. Everyone is friendly and very knowledgeable. I'm always greeted with a smile and my questions are always answered.


Excellent and friendly service.

4.8
JBogs on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Scheduling a service appointment is easy and convenient. They do the work that needs to be done. My experiences have always been very positive, both with new car sales and service.


2005 Honda Civic

4.6
Russel Iwan on 06/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Had great evperience working with Brian on my daughter'S Honda. He explained the problems and gave estimates for the work. He even applied coupon prices available for the work.


Excellent experience.

4
Janet123 on 06/09/2016

Quality Of Work: 4.0 Pricing: 3.0 Overall Experience: 5.0

The customer service was excellent, the waiting room is always great, the work done was great, and my oil change was completed sooner then expected.


Excellent service from Excellent people

5
Stephen B. Tyler on 06/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I received excellent and timely service from people that were friendly yet professional. The work was done at the time I was told it would be and at the price I was quoted.


Excellent customer Service!!

5
Beth White on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a brand new Honda Pilot from Superior in 2006 and was extremely pleased with the customer service when purchasing the car and have always been extremely pleased when bringing my car in for service! It's been a great car. I still drive it! I've had the same excellent service when recently purchasing a used Honda Accord for my son. Thank you !!!!


Fast, painless and great value

5
Happy customer on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We have bought several cars from Superior Honda in the past. Greg Brandl made purchasing a car about as painless as one can make it! Great service and we appreciate all his help.


Painless Service

5
Greg M. on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been a customer of Superior for many years, having bought several Hondas from the dealership and always using it to service my vehicles. I will continue to do so. I know it is hard to retain employees but it seems that more recently there has been a substantial turnover among the service reps. I did notice Carrie was still there and that is a god thing.


Fast, Fair, Friendly

4.8
Vince on 06/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought a great car at a very reasonable price and we bought a fairly priced service contract.We had our newborn with us and everyone in the building was accommodating and kind. All of the employees we dealt with were knowledgeable about the vehicle we wanted and the financing options available to us.We ended up with a great car, with a great rate. I would absolutely purchase another vehicle from this dealership and, specifically, from the salesman and finance director that worked with us.


Slow tire-leak fixed

5
no on 06/08/2016

Overall Experience: 5.0

A previously installed set of tires had a slow leak for one tire. I scheduled an appointment online. Service performed was very prompt and professional.


Excellent service, and very pleasant car buying experience!!

5
Celina F. on 01/14/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a new car back in December 2015, and I had the pleasure of working with Chuck E. He was very through, efficient and professional in handling the process of acquiring a new CRV Honda. The transaction went very smoothly, and what could have been a stressful deal was nothing but the opposite of that. I highly recommend his services, and the dealership as a whole. My entire family has had the same experience when buying a vehicle, and our loyalty belongs to Superior Honda of Omaha.Celina F.


Worst car buying experience of my life!

1
Frogfoot on 09/07/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

One star is to high! I have a brand new car that is sitting in my garage that will turn into a pumpkin. The dealership would release the required documents to my home state ( on active duty orders stationed in Nebraska), so I could drive my new car. I warned the Salesman Chuck Elford and the Finance manager Jay Kirlin at the time of sale that my paperwork would require more time. Weekly emails were ignored when I followed up. I was hung up on and told everything was fine. If I could have I would have returned the car. Military members take your business elsewhere. Civilians stay away, unless you want a bad experience. I will sell my 2015 Honda Odyssey ASAP, I should have bought the Toyota Sienna. This car buying experience will ensure I never buy a Honda again!


Service Visit

5
Sally on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Service customer since 2008 and have always had a great experience with purchase of Honda's and repair work.


Oil change

5
Scott Villotta on 08/21/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Nice place good service close to home clean awesome sauce


service

5
Tom on 08/21/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very friendly staff, courteous. Clean dealership, service technician has been very friendly and helpful.


Service on Airbag Replacement

5
John on 08/21/2015

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came in to get a recall fixed today, very accommodating to schedule my appointment and reschedule when I need to. Dennis was very helpful.


Oil Change Service

5
Larry on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Worked with Carrie Moody for years and she has always taken great care of me and provided good customer service. I have been coming here for a long time, serviced my last 3 Honda's here.


Great Experience Bought and Service here

5
Kate on 08/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Always pleased with experience, wouldn't come back if I wasn't happy since their are so many choices in service. I like my honda and don't plan to get rid of it any time soon.


Horrible service experience

1
CarsOmaha on 07/25/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Overall Experience: 1.0

We purchased our van at Superior Honda of KC. Wife made appointment clearly articulated work items with Jason D. We did not request a Saturday, but due to warranty coming close to the end we request having it done soon. We plan to trade this van on a new version. Jason set appointment time and wife set expectation that due to one parent watching children we would need to wait. Brian or Bradley (asked for business card, but wasn't given) he smirked we were 2 miles over and now out of warranty. This is were frustration with their customer service took a turn for the worse. I will acknowledge I lost my cool after the 2 mile over smirk and smile. Took a bit too much pleasure in that for my liking... After talking to three service "sales techs" (including Jason) I was told 11 people are in front of me and recommend not waiting. Talked to Brian Pearce and ultimately left without service. No change in original outlined service request made in advance with on-duty sales (service) tech. We are currently in the market for new Honda odyssey touring elite and there is NO way I would do business with this location. I test drove a new van near the med center, but had hoped to do business here due to proximity to my home and they are the only local dealer that have the touring elite. Had planned on using my wait time to negotiate a purchase price. Disappointing the service experience was the worse I have had and thankful there is another Honda dealership in Omaha. I now feel obligated to test drive a Toyota as I would like a dealer closer to come. Will not be purchasing our new van from this dealer!


Devoted to Superior

5
plx2 on 02/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0

My first car was a Honda that I purchased from Bluffs Isuzu. I started doing business w/Superior Honda in Council Bluffs when I traded my Honda Civic for Honda Accord. Since then, I've owned nothing but "Honda's"..... 5 to be exact!! I recently purchased a 2014 Accord Coupe, ooh wee it is sharp!!After 20+ years of continued business with Superior Honda, I find that the sales & service department still delivers a high level of customer service, courtesy & respect = OUTSTANDING!!I also want to thank Greg Brandl & John Wonder because lines of communication were always open via text, phone or email. Thanks guys!!


Unsatisfactory

2
Searcher on 10/28/2014

Customer Service: 2.0 Buying Process: 1.0 Quality Of Repair: 1.0 Overall Facilities: 4.0

Couldn't believe the overpriced used vehicles. Simple project, find decent car, somewhat reliable for student. Mostly junk used cars. Wanted to take to mechanic for a pre-purchase inspection, it would take an act of God to get that done.


Arrogant ...unethical, dishonest.... they'll rob you

1
soa DevArch on 09/03/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

they'll rob you. Have to be very careful.Went in to do a trade in with my car for a honda CRV. They'll always tell you that Honda is paying off your loan on the current car I hold. But on the background they'll add the equity on CRV. Whcih went up like 40 G. Working with my Bank (I'm thankful to my bank) ) explaining this clearly making a point that I was givingup an expensive car for a cheaperone and I shouldn't be the one paying more for it as simple as that and this should have been explained by the dealer ( which is what a great miss on the whole deal). But it was little late I took the CRV home and comeup with this concern after talking to my bank. I ended paying $500 buck backing out of deal. Be very careful while working with them. Never take the car out untill youre 100% actually 200 % sure that its a fair deal.My mistake too but this should be something clearly mentioned... by the finance manager instead putting it that Honda is paying off your loan....crap it is. Some of the dealers like these are out in the market and have to be very careful working with these. Finance Manager I think he's working from Honda that doesn't mean dude you're paying my loan he should not miss this logic. Arrogancy at best he was also stating that NE law is that if you take the car out you can never backout it is a law. How can there would be a law which makes you feel lawless. But at the day I ended up paying $500 and I'm sure I'll not go here and will not let my friends and collegues go here come what may.


Dishonest, Shady.

2.4
Buckwheat123 on 06/05/2014

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 2.0 Overall Experience: 2.0

This dealership and service department does NOT stand by their work and/or their service warranties. If you cannot trust the words that they say and the warranty that they give on the work that they do, then they are basically liars and thieves. In my experience they are totally untrustworthy and I would not take a car if they gave it to me if I would have to deal with these guys for the life of it! .I do not trust them to diagnose a problem or to fix a problem. I think the quality and stability of the brand has diminished over the past 10 years. I won't buy another Honda ever again, that is for sure!


Unethical pricing

1
bookman37 on 04/23/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Took 7 year old Honda fit in because "check engine" light was on. All they did was tighten the gas cap. Bill" $107.50 This is ridiculous. It may be legal but it is highly unethical.


Review

3
michael on 01/21/2014

Customer Service: 3.0

wrote about a vehicle and then they didn't have it and tried to get me into a different vehicle with way more miles


Purchased used Chevy

4.8
sbender90 on 06/22/2013

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I bought a used Chevy Cobalt with Nick as my salesman. He was very helpful and helped make my decision very easy. The key FOB did not work when I test drove the car, and he made sure that it was in the contract that I get a FOB that works with the purchase of the car. In the end, I got 2 brand new keys that took a lot of effort from Nick and the Chevy dealer. But they both work, and I am completely satisfied with my car!


Worst service ever, made me regreat gitting a honda both...

1
dlamontia on 04/20/2013

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Worst service ever, made me regreat gitting a honda both service department and parts delartment could care less about rhe customer. So much for service after the sale. I would recommend going to Honda cars of Bellevue worth the drive. Eveytime I have visited Superior Honda for an issue which i have had tons with my brand new CRZ that I purchased the extened warrenty on, they have blamed me and denied a warrenty claim. They dented my door on one occasion when i brought it to their attetion I was told "it was already there". I have literally never been helped and finally Honda Cars of Bellevue fixed all my issues promptly and under warrenty.


superior honda

4.7
maryann on 04/17/2013

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

I bought a used honda civic with norm as my sales person. He was able to help me negotiate a price that fit within the budget I had. Norm had excellent salesmanship, very knowledgeable, and I will go to him in the future for business. He was a great example of how a salesman should conduct himself. To this day I am so pleased with my civic and with superior honda.


purchase new car

4
debp on 01/07/2013

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 4.0

Chuck did an awesome job! thanks.


This dealership is a joke. They actually called me a...

1.2
Aykbh on 11/10/2012

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

This dealership is a joke. They actually called me a crook. I went to buy a car and wanted them to give me same deal as the previous offers I have gotten, which they promised me over the phone that they can match. When I arrived Nick Savage (salesman) was upset that I wanted this deal and commented that "I have to feed my kids" and told me he has not liked my attitude from the moment I arrived. He got up and told me to just leave. I have never heard of a dealership throwing out a customer who wants to buy a car. The manager, Allen attempted to help which I appreciated, but he actually defended the salesman, Nick. He said that Nick is the best salesman they have. You must wonder when dealerships are complaining that there aren't enough customers or they can't seem to have enough sales, how they can condone such a sales person.


We were looking to Lease a new Pilot EX-L and trade in...

2.4
bogeykev on 07/06/2012

Customer Service: 2.0 Quality Of Work: 3.0 Friendliness: 1.0 Pricing: 4.0 Overall Experience: 2.0

We were looking to Lease a new Pilot EX-L and trade in our Tahoe. We did our research and looked at different options and based on the pros and cons decided on the Pilot over the Durango and Traverse. Up front, I said that I wanted to play no "games". At first, it seemed that my request was being followed. I asked to see different models of Pilots with different options and asked what the Lease payments would be based on the model. This was given as requested. After finally decided on one, I brought in my Tahoe for trade in. I had done my research a looked up what KBB and NADA were giving for Trade in value. I was not and DID NOT request the full trade in value of what my vehicle was stated as having. I realize that Superior is a HONDA dealership and therefore it is harder to sell a domestic vehicle. Their first offer was $2000 less than the LOWEST KBB/NADA value. Now at this point, I had not wheeled & dealed at all regarding lease price. I wanted to accept their first offer on that so that I could get a decent trade in value. After the "hassling" I said I didn't what to do, they gave a "final" offer of $1000 more than original. I came into the day having a price that was $500 more than that which was going to be my bottom line. I even told them my lowest price I would accept for trade-in was $200 less than that just to get this over with. They refused to close that $300 gap. Now was happy to get up, leave and play their little game to show I wasn't kidding and WHEN they call back to close the gap, buy the Pilot. But as I got up, the salesman belittled and berated me and my wife in the middle of the showroom floor. He made a scene. Now I am not usually a calm person but I somehow kept my mouth shut and did walk out. But b/c of the berating of Dan, I went right to O'Daniel Honda. I told them the situation, told them I wanted the same offer as Superior except for the Trade-in price I asked. Within one hour without any B.S. I had what I wanted. The funny thing is right after O'Daniel gave me that acceptance offer, Dan called me to tell me they were willing to close that $300 gap. Too late. I had even told them we were going to Trade in our Odyssey in couple months too. We had been getting all of our service done there on our Odyssey. Now those services and thousands of dollars in profits will go to O'Daniel for our future Honda business. All for a measley $300. Is that the price of loyalty at Superior? Just sad. Had Dan not berated me, we would have gone home, had them make their call to give us the $300 and bought from them. I understand its business but that was not customer satisfaction. So Thank you Steve at O'Daniel Honda.


At first I really enjoyed my experience with this...

2.8
Ms Hunter on 06/10/2012

Customer Service: 1.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 2.0

At first I really enjoyed my experience with this dealership. The people were friendly and helpful.Then they took advantage of me. They told me they would purchase my leased vehicle and I could get into one of theirs. They said they would write me the check and I would pay off the car and turn it into them. I didn't realize what they had done until I went to the Department of Motor Vehicles. I was informed that I would need to pay the property taxes since I had purchased the car. So I would have to pay $770 for the leased car that Honda now owned and I would have to pay $400 for the new leased vehicle. I even went back to the dealership and they said it was too late they couldn't do anything.I learned an expensive lesson this week.Don't trust this dealership.DH


Contact seller for price

Mileage: 60027

Color: Other

Transmission: Automatic

Body Style: SUV

City: Omaha, NE

Engine Type: 3.5L V-6 Gas V

$28,000

Mileage: 44975

Color: Black

Transmission: Automatic

Body Style: SUV

City: Omaha, NE

Engine Type: 280 hp 3.5L V6

$35,315

Mileage: 1

Color: Other

Transmission: Automatic

Body Style: SUV

City: Omaha, NE

Engine Type: 1.5L I-4 gasoline direct injecti

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