Sunny King Honda

Refuse to stand behind HRV! Avoid!

Avoid this dealer! They refuse to stand behind the new HRV they sold me. I purchased the vehicle on October 24th and began having accelerator issues less than 16 hours in. After several days at my local Honda dealer they said that is was manufacturing defect which they initially thought was the throttle bottle but later realized it was the PCM. After finding out that there was a major issue with a brand new car (only 24 miles when purchased), I messaged my salesman Chad the following message:"Hey Chad, sorry to text you so early but I couldn't sleep because of everything I've gone through with the Hrv. They've made multiple attempts to fix the car and now ate saying its a substantial fix with the throttle body. This has been a nightmare to go through. The many phone calls and trips to the dealer. After sleeping on it, I would either like a refund and my car back or a brand new working Hrv just like the one I thought I was getting."At 12:13pm, not hearing from Chad, I send him the exact same message again. After roughly 45 minutes, Chad finally responds with the following text."It out of my hands from here ; I've made the gm and service manager aware ; maybe you can talk to one of them a out everything ; it's not that I don't want to help you but there's nothing I can do"Disgusted at that point, I inform my father who immediately calls to speak with Dan (manager) at Sunny King. My dad tells him that I'd like a new safe, running HRV like the one I thought I was getting or a refund and my car back. He lets my dad know that he doesn't have a car like mine and can't replace it and that he can't refund my money back. Absolutely shocked that Sunny King whose main line says, customer satisfaction is our #1 priority. I've not at all be satisfied and feel that I've been scammed out of $20k+. My mother was excited as was I when purchasing the new HRV thinking that I'd have a great car that would last me years and then I'm sold a car with a major defect. At that point I'd spent a total of 143 minutes on the phone with Honda (Corporate, Sunny King, local dealer) in total and about 4-5 hours making trips to the local dealer. According to the lemon law, the car technically has to be in the shop 30 days, I just don't understand how a company and dealer can't stand behind their product, I feel cheated and that I've been wronged by Honda. When researching rights and looking over the contract, Sunny King Honda states "The purchaser of the vehicle described herein understands that it may have suffered damage during production, transit or while in the control or possession of the seller. There are no warranties of merchantability or fitness being made by the seller to the purchaser as to repairs of such damage." In other words, we can sell you a lemon/bad vehicle and take no responsibility for it. I find it also bizarre that many dealerships offer a 7 day exchange policy but Sunny King does not. After the issue started, I began wondering if Sunny King was aware of the issue and did not disclose it as the vehicle did already have 24 miles on it. At the time of purchase, the salesperson also failed to go over the vehicle inspection checklist with me and never mentioned an extended warranty. The local dealer now says that the HRV is "fixed," but having a major fix on a new car shouldn't be happening and makes me feel very unsafe and uneasy about driving the vehicle. I have made numerous attempts to resolve the issue with them however Dan would not return my call and Linda says that her rep won't let her do anything. When purchasing a new automobile avoid Sunny King and look somewhere that will stand behind the automobiles that they sell.

Great Experience

I leased a 2012 Honda Civic from Sunny King Honda in Oxford, AL. I went into the dealership to try and have my previous vehicle repaired and when they gave the diagnosis it was apparent that I would be better off getting a new car. The folks here where very helpful and answered every question that I could throw at them and got me in a new car that was very affordable. Every time I have gone back to the dealership for service they have been friendly and very efficient. I would highly recommend this dealership to other customers. You will not be disappointed.

It all started when I attended JSU

It all started when I attended JSU in the early 80's. Sunny King dealerships were well known for their outstanding customer satisfaction. In 1982, I purchased my first Honda from Sunny King. It was used and I had such a great experience with that car, that even though I had moved almost 2 hours away from Anniston, I went back to buy my 85 Accord. Flash forward to 2014 when I had been driving a few other brands and decided I would again want a Honda (my 5th). I said I would shop around closer to home. OK, I did. I shopped the big corporate dealerships. I felt like just a number. My best experiences have always been from family dealerships. So after visiting 5 Honda dealerships closer to me, I made the drive to Anniston. Howard Reid was still working there, along with Linda Benefield as the Service Manager. Well needless to say I made an offer based on what my research and other dealers were saying. Well Sunny King, with their lower tax rate and doc fee made the deal even sweeter.But I guess the best part was when Howard officially handed over the keys and said "Welcome Home".Since the purchase, I will only use Sunny King for my service. People ask "why do you drive almost 2 hours to get your oil changed or for service?" My response is "unless you have experienced the Sunny King experience you would not understand!"

Awesome!

Sunny King Honda is absolutely wonderful. It was a great buying experience. No pressure and no hassle. The service department at Sunny King Honda is the best anywhere. The staff is knowledgeable, friendly and always honest. I would recommend that everyone shop for and service their Honda at Sunny King Honda.

PLEASED CUSTOMER

ALLEN IS VERY FRIENDLY AND HELPFUL, I KEEP COMING BACK BECAUSE HE MAKES ME FEEL LIKE I CAN TRUST HIM AND THE SERVICE TOWARD MY CAR.

WOULD RECOMMEND TO A FRIEND

Had a very good experience....salesman was not pushy...very patient and helpful...would recommend that instead of pricing extended warranty with addition to monthly payment, also offer the bottom line cost

New Car Purchase

The new car shopping experience was pleasant and I found the salesman to be very professional.

Service Department Review

I have never been disappointed by your service department and I especially enjoy and respect dealing with Alan Hanson.

I wouldn't buy anything but a Honda

I have purchased 5 different Hondas from Ted. Purchasing a car from Ted is always a pleasure.

Great experience at Sunny King Honda!

What I like most about my experience with Sunny King Honda is that I wasn't "just a sale." They explained things to me, including the new features of my car and all my purchasing options. Even after I purchased the vehicle, the service department has been very generous and helpful in learning the new gadgets on my vehicle also. I'm really excited to have purchased from a team that values their customers and continues their relationships after the sale.

Sunny King Honda, Oxford, Alabama is Outstanding!!

The folks at Sunny King Honda are the best!!!One can always expect fast, friendly, professional service!!!I drive past several Honda dealerships to have my Honda serviced at Sunny King Honda!!I would highly recommend Sunny King Honda to anyone looking for a great buy and outstanding service!!

Fred Brown

The service is always good and finish on target time.

Oil change and Recall work

I always receive great service form your staff. They are very professional.

Mr. Ronald W. Belscher, Customer

Our salesman, Frank Roehler, was very helpful in every step of our decision process. He was very knowledgeable about the car, etc. His friendly personality also added to the very satisfactory process of purchasing our new Fit. I would have no reservations in recommending Frank & Sonny King Honda to my friends......in fact, we have a neighbor that has said very positive things about this dealership for several years!! Should I win the Lotto in the very near future, one of my first calls will be to Frank to arrange for my new car! (The Fit is my wife's).

Sunny King Honda Service Department Review

Great Service Department! Friendly, knowledgeable, and courteous. Able to schedule service appointment on short notice. Representatives review everything and let you know if there are issues or things that will need to be addressed in the near future. It's rare to have to wait long for my car to be serviced even if something is due to be changed. Always an enjoyable visit!

scheduled maintence

The service is timely. Technician explains and informs results.

5 speed Hyundai Tucson

My daughter was shopping specifically for a 5 speed Tucson; the salesperson took pictures of the clutch and gear shift and e-mailed them so we could see it was not a "fake" manual drive. Frank R. was very personable and explained every thing thoroughly; the lady in finance was also very nice and thorough, It was a really good experience.

honda experience with a new vehicle

this is our 9th Honda vehicle and without a doubt each time that we bought a new vehicle it was a pleasant experience......the dealership worked very hard to make us completely satisfied with our purchase.......

Very pleased

I am very pleads with my car.thank u very much for helping me with getting it.Iwill tell everyone I know about Sunny King Honda

Purchase

Sunny King Honda salesman Ted Towns and Finance agent, Willard, and General Manager Kevin Riggin were able to match my needs with a vehicle and payment for my budget. They showed professionalism and excellent customer service skills and I have told many people about the experience and have recommended them to others.

Oil change, inspection and tire rotation.

Friendly, informative staff, clean welcoming facility.

Oil Change

Other than taking a little longer than I expected, our experience was excellent.

Outstanding Customer Service

Nick Pope is an excellent sales rep and it was a pleasure doing business there. I didn't encounter the pushy tactics that most of the local dealers here use to try and close the deal.

Sunny King Honda is tops.

Sunny King Honda was recommended by a friend. I took his advise and I'm glad I did. Sunny King Honda has fast and friendly service. No complaints.

Zach Third

I was very pleased with the experience

I bought a Honda Fit.

This is my second Fit. I like them very much.

Honda CR-V

Buying a new car was not something I was looking forward to. I was actually just looking around at my options to purchase in a few months. Being from Birmingham and not that far from Tuscaloosa I had quite a few dealerships to choose from. In narrowing down my selection or rather my wife's selection none had what she was looking for. I found a car on line at Sunny King and e-mailed Frank Roehler, their internet sales consultant, about the price. Frank contacted me back the first thing the next day with the price. My wife and I were very satisfied with the price quoted and went to Anniston to look at the car. The thing I dislike about buying a new car is the high pressure tactics used by some dealers. We got absolutely none of that from Frank. We felt like we were dealing with a good friend not a salesman. We drove home in the car that day and my wife loves it! We will certainly put Sunny King and Frank on our short list of people to recommend to friends who are in the market for a car. Thank you Frank and Sunny King.

Great service, great people.

Great experience, service was done quickly and all personnel were friendly and courteous. We have had the best car buying and service department experience with Sunny King Honda. We won't trade with anyone else. They are helpful and never pushy. If you need a car or service, go see these folks. You will be glad you did.

A Pleasure!

My husband and I were dreading the process of buying a new car for our daughter who had recently totaled her car in an accident. We found Sunny King online and purchased the car thru a series (not many) of phone calls, faces and emails. And the car was delivered to our front door! Not to mention we got a better price than anywhere in Birmingham! We kept pinching ourselves it was so easy!!

Satisfied Customer

Problem handled quickly and efficiently. Outstanding service.This is not the first time the service department has handled a problem for me. They have earned my trust over many years of quality service. This is the kind of service department you would send a son, daughter, mom, dad, grandfather and grandmother....those you love. Anyone not covered here would get the same treatment!

Sunny King Honda

This is the second car we have bought from Sunny King in the past three years. We could not have been more pleased with the process. Our salesman on both transactions was Frank Roehler who goes out of his way to be thorough and helpful. At my age (80), this may be the last new car I will buy but I will recommend Sunny King and Frank Roehler to anyone who is considering a new car purchase.Charles Pyron7/12/14

High school teacher

I was very pleased with all aspects of my recent visit.

Review

Good service - timely, courteous, and professional.

Individual Customer

I have been trading with Sunny King Honda for years and have never been treated anyway except professional, excellent, wonderful, good service from everyone at the dealership.Thank you for all you do for your customers.

Oil change

I had an appointment for an oil change. They took my car back immediately. When they inspected they noticed my tires needed to be rotated. They called to ask my permission and had everything finished when I returned to pick up my car. Great, fast service at a fair price (with a coupon)

Friendly Staff

We just moved to AL from TX, and have used this facility twice in the past 4 months. Each time the staff was very friendly, and the service is steller. We're glad we live near a great Honda facility.

Honda Owner

Very informative about future concerns.....but not pushy! Great service and professional, friendly personnel!

Car Purchase

I had a great experience with the recent purchase of my 2012 Toyota Highlander. Rob Jones & I attended our high school class reunion where I mentioned I was shopping for a car & what specifications I had in mind. Rob called with exactly the type car I was looking for & the specifications I requested. I purchased the car sight unseen. It was a comfortable and no pressure experience. I would recommend Sunny King & Rob jones to anyone. Thank you!

Great Dealership

Friendly, Efficient Service. Repairs and any needed work are completed properly the first time.

Sunny King Honda is outstanding!

Sunny King Honda proves customer service is alive and well! I purchased my accord brand new in 2011 and it's been the best car. I recently went into the service center needing a new battery. I not only got a new battery in only 45 minutes time, without a scheduled appointment, but also covered under warranty even though it was 3 days past my expired warranty date. This dealership is top notch in sales and service! Great job always!

Repair on 2000 Honda Civic

Friendly staff,helpful,nice waiting area,pleased with the job performed

business as usual

years of great cars and service. always a stress free experience.

2014 Civic Coupe EX-L

The only thing was that on my trade-in I forgot to get a cd out of the player and several cd's in the console. It hit me a few days later and I called my sales associate. He checked on it, but couldn't find them. Of course, this is totally my fault for forgetting, but I would have thought anything left in the car would have been saved for the customer.

Mrs.

Great service! Great Staff!

Sunny King Honda Service Visit.

In & out at time scheduler specified.

Honda Ridgeline Purchase

My wife and I were looking for a new truck and based on our experience with our 2012 Honda Pilot we decided to look at the Ridgeline along with the Ford F-150. After test driving both we decided the Ridgeline was suited for our needs. Chad Lewis had assisted us with our Pilot purchase so naturally we went to him for Ridgeline purchase.

8 Year Customer

I highly recommend Sunny King Honda service center. I have never had a bad experience with them in 8 years.....that's a track record you don't hear of today.

Ed Moore

My experience with this Dealer over o 40 year period have always been excellent in all areas.

New Car Purchase online

I completed my entire purchase and negotiation over the phone. The car that I requested was delivered to my house, paperwork was signed, and that was it! I love my 2014 Civic loaded and am learning the Honda Link system now. Thank you very much for the ease of my purchase.

Oil Change and Tire Rotation

It took much longer than it has in previous visits (1 1/2 hours).

New Car services

The sales are friendly and knowledgeble about their products.

Great Purchase Experience

I purchased 2 new cars in one week, a new CR-V and a new Civic. This was by far the easiest and most enjoyable dealer experience I've ever had. I've also used Sunny King's service department almost exclusively since 2008 and they've never let me down...and neither have my Hondas.

Sales and service

I have heard from some people that say Sunny. King will not Deal with you...I disagree with that part. My wife and I were driving around and looking for a new car.we stopped at SK and looked around ,was greeted by a sales person CL ,no pressure sales ,we left came back at a later date and purchased a. 2012 Honda accord thru CL.. The sales staff are very friendly,also the service dept. Linda,Evelyn and all service writers.....they have the can do attitude,if I don't know I will find a answer for you I say thanks to all at SK for a job well done

AWESOME experience with this dealer!

Excellent communication. Great price. Fabulous car! Very happy with the '08 Honda we purchased. Since we both work full time and have a 1 year old baby, it is very hard to get out and look for a car. We found one we loved online at Sunny King - but it was 2 hours away from us. Frank worked with me over the phone to get the car to a price we agreed on and had it delivered by a wonderful couple who showed us EVERY feature the car had to offer. The paperwork was ready for signature and the transaction went seamlessly. Just cannot say enough great things about this dealer or the fabulous car we purchased. Will definitely continue referring friends and family to this dealership and plan to use again for our future car purchases. Thanks to everyone at Sunny King for making this experience so easy and great. Wish more things in life went this smoothly.

I had a great car buying experience at Sunny King Honda...

I had a great car buying experience at Sunny King Honda in Anniston. So much so I wrote a post on Facebook for anyone interested in buying a new car. Everyone that I spoke with was very friendly and I feel that the slaesman I worked with was fair and honest. He went above and beyond to help me. I am thrilled with my car!

Always Excellent

I came in the dealership looking to purchase a newer car. Everyone there was so friendly and helpful. I have never purchased a car all by myself and I was scared but everyone there made the buying process so easy. I also return for the service of my car as well. Everyone in the service department always are so friendly and explain things to me in a way I can understand it. I have never had a bad experiece at Sunny King Honda. Thanks to all of the staff there for an excellent job you all do.

Our 2010 CRV

Went to get a price on an Accord, bought a new CR-V, So far so good, Honda's seem to hold their resale up better than anything else! Thinking about a 2012!

THE BEST CAR BUYING EXPERIENCE EVER

My wife and I purchased a new 2010 Honda Fit from Frank Roehler (Internet Sales Manager) and completed the process by working with Curtis Butler (Finance Manager). I can honestly say these two guys made this car buying experience the best we have ever had and I am 52 yesrs old. We went in as strangers looking to buy a car, we left with a nice new car but more importantly we left knowing we had just made two new friends in Frank & Curtis. Thanks Sunny King Honda for realizing the importance of employing Quality People.

Impulse buy

I took my CRV in for brake and left with a new CRV. The people are always very nice. I have traded with Sunny King several times in the past and will do so again.

Upgrade purchase

My experience was good except for the long time that it took to complete the transaction. The people are all so very friendly and eager to help, without being pushy. This is my 3rd trade with them and I will return.

Arrogant internet sales person.

When I approached the internet sales person with an offer for a CRV I was told that they were low on inventory and could not move the price. This does not sit well with me. Had He just not accepted my offer and went from there it would not have bothered me but to say they didn't have many and would not negotiate for this reason. I have purchased two Honda Vehicles from this dealership,my first and my last. Purchased a NISSAN ROUGE.