Sunland Ford

Awesome work

Always a great experience. Employees are always kind and courteous. MAINTENANCE was done in a timely manner.

1st service

service manager got me in asap... thanks.........................

Ford Transit

Always a pleasurable experience. We love the service and sales team.

Not business like atmosphere

as customers were waiting to be helped, the Sunland Ford reps. were joking around with each other, checking their cell phones.

Air Filter Problem

I took my car in for an oil change and when I picked it up it was idling like the engine wanted to quit. I took it back to the dealership when I noticed and the technicians and service advisor were very helpful. The service advisor Russell Moss figured out it was that the air filter assembly had not been put back together correctly. I was a little shocked that Sunland Ford would give a customer back their car idling wrong when it was not idling wrong when it was brought in or call the customer to advise. Thanks to the service technician and Russell who was not my service advisor for the help. Car is running fine.

Had an amazing experience

Very nice, courteous and fast with everything and my truck is running like a beast again.

Great service

Shane Simpson was the helper in this transaction and really made me feel comfortable and valued my opinion and stopped at nothing short of profesionism with me that very day !!! He should be recognized and is a value to your business .!!

Good service.

I was told my trade in would be paid off within 15 days, it has been 15 days and it has not been paid off. Lets not make a good experience go bad very quickly. Please l let me know what is going on with my pay off?

Great Service

Staff is always friendly in the maintenance department.

Great service....

repair estimates were too high..We believe the estimated price to repair our air suspension system is very very steep. Vehicle is a great vehicle but to repair the Air suspension system is way out of our price range for a vehicle that's 12 years old, Even though the vehicle is in immaculate shape and relatively low mileage for its age. We don't drive the vehicle that often so its not economical to spend over 3000 dollars for that one repair at this time. We had another issue with the vehicle that needed addressing as well,, but after this quote for the Air Suspension system repair, we just said , forget it for now...too expensve !!

Great service

John Dershem is an awesome person. He's a kind a curtieous man. Service was quick and efficient and they got my car taken care of quick and I left with a smile.

Great Team

Scott Boyd and Travis Aguilar did an excellent job helping me. I love my new car.

Love my truck

Was taken care of very well, Mark/Shane/Gil are great. I wouldn't want to deal with anyone else.

Good service

Angela and her team were personable and professional.

Everything excellent!

Everyone was very courteous helpful and pleasant. Had a wonderful experience!

good job

every thing went well.promt service,car rental while my car was worked on

Good experience!

The salesman was very helpful and patient as we made our decision.

Good at financing

We chose Sunland Ford because they had a used truck available that fit our budget better than the one we really wanted. They did a great job with the financing and that's why they get a 4, but they really could have come down more on the final price of the vehicle considering all the scratches and chips in the paint. I was extremely disappointed at the end of the deal when we were handed the keys and discovered we only got one key and one security fob. They insisted we have two sets of keys for them on our trade in but told us all we get is one then proceeded to tell us how expensive it is to get it replaced or a spare. After we got home the remote start feature on the fob stopped working. Add in that they didn't take time to go over the features your vehicle has so you are familiar with it before you leave the lot, was also a disappointment. Once the deal was done, you were in your own. This is the only dealership where I have had that happen, used or new. They busted their butts to get us financed but failed to take that extra step. I have mixed feelings if I would recommend them in the future...

Going on a month to get a visor replaced and a handle painte

I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)no call backs SALES BUT NO SERVICE is their slogan.

Great Service

Never have a complaint. Really great service. Only issue I have ever had is with sales.

Great sales staff

The entire experience was relaxing and the entire staff did a fantastic job. Greg Cox was our salesman and his efforts were noteworthy. He did a great job answering all of our questions. We came in to look at a F-350 Super Duty and ended up buying it and a Lincoln MKZ. I will highly recommend both Sunland Ford and Greg to any of my friends looking to purchase a vehicle.

Joe and Susan

We went to look at cars with our son. He ended up purchasing a fiesta because of the value and especially the way Adam helped us. He did such a good job that we ended up coming back and buying our fiesta from Adam also. He was the best sales person that we have ever worked with, honest and non pressuring.

Great service, friendly and helpful staff!

We purchased a 2016 Mustang 4 cyl Turbo and couldn't be happier. Shane was our salesman and he answered every question we had and helped us through the process. Junior was also helpful. Mike did our financial part and was very thorough and helpful. We love our new Mustang!

MR BRUCE CLAY

A GREAT CAR BUYING EXPERIENCE AND AND AWESOME SALESMAN MARK THOMPSON THANKS FOR THE GREAT DEAL

Truly A Great Car Buting Experience!!

I RecentlyPurchased A 2015 Ford Escape SE Eco-Boost With Only 20,000 Miles, Our Friend & Salesman, Travis Was As Always Very Helpful, Professional & Friendly! Our Whole Experience Was Exactly As I Expected From Travis, Fast, Easy & A Very Pleasant, Heck, Even The Finance Manager Was Better Than Our Ladt Experience, He, Like Travis Made Our Whole Experience Fun! this Is The Third Vehicle That We've Purchased From Travis In The Last Ten Months, And Everytime He Always Come Through For Us, This Is Our First Experience Buying A Vehicle From Sunland Ford, But As Long As Travis Is There, It Most Deffinitly Won't Be Our Last!! Thank You, Larry Carpenter

Good service

I was told that I needed a new bumper to put a trailer hitch on. I got one at U-Haul with no bumper problems.

Great Service, Outstanding Consultants

Mike in Finance Office was very helpful to obtain a loaner for the day due to my Handicap and limited move. Kudos to the young man. Also Chad, our Sales Consultant, was occupied with a customer but afterwards was considered about my situation and call to followup on and ask. It was very thoughtful and caring on our service to our new girl, a 2017 Ford Explorer. Excellent and Outstanding!

Excellent service

Your service department and customer service is exceptionally great as usual. I've been taking my car to you since I bought it and there is no other place I would take it. Keep.up the great work.

HAPPY HAPPY HAPPY !!!!

Very happy with Sunland Ford of Victorville. I will return for my next car.

Great service

It was all good! I have neen coming here since I bought my car and they have treated me well everytime

Awesome

As usual we are completely satisfied. This is our 4th and 5th vehicles leased/purchased here.We leased a new 2016 Ford Fusion and a new 2016 lifted Ford F150 4x4. The staff goes above and beyond to make sure your needs are met and you get just what you want not what they want to sell. I can't see going anywhere else but Sunland Ford.

Great Team!

Great service!! Everyone was helpful and worked hard to make sure we were satisfied!

Exemplary service

This is our second car we have purchased from Sunland Ford. We are very satisfied with the quality of service that we receive and all the personnel are professional and courteous.

Great dealership

This purchase was the best experience I have ever had making a vehicle purchase. The salesman was great. I have to say that I love this truck

Great People Great Service

I felt very good about the experience; they worked with me to purchase a vehicle and I would definitely recommend them to friends and family.

Best Place There Is

I have never had better customer service :). Employees are helpful, kind and knowledgeable. MY car was done by exactly when they said.

Ford Escape Hybrid Oil Change

I purchased a 2008 Ford Escape Hybrid and received a free oil change from Sunland Ford. They staff quickly acknowledged me upon arrival and made the entire process smooth and easy.

Awesome Service

I was recommended by a friend and the experience was amazing. The Customer Service was on point. I am now part of the Sunland Ford Family!!!

My Experience With Sunland Ford Victorville

2013 Honda Accord service was great the staff was very helpful had a great experience with you and have recommended to three others whom also purchased a vehicle with you and also purchased a second vehicle from you a 2014 GMC Sierra

average service department

It took about one and a half hours for an oil change in the express lane. I also have a ram and their quick service takes half that.

Easy Lease End

All of your staff was very helpful and answered all of my questions. The end lease process was easy and fast.

Awesome service

MJ was awesome and he gave me great service. Hope you keep him . He knows how to treat his customer

Service with a smile

The staff was very helpful and enthusiastic even though it was late in the day.

Fabulous service; customer service was fantastic

I brought my 2015 Fusion Hybrid in for service. I had the oil changed, inspection, fluids checked, tires rotated and balanced, air filters changed, and doors lubricated. The service was fabulous. My appointment was at 8am, and I was checked in 7:55. They had my car for three hours, but estimated the time frame at two hours. Other than that, the service was fantastic. I will bring my car to Sunland Ford that next time I need service.

Great service!

Great experience! Everything was extremely well and I was able to get plenty information about the car before purchasing it. The prices were negotiable and it was a flat out great experience.

Good services. Nice people to deal with.

Usually, when I have it serviced, it is washed before I pick it up. It wasn't this time. It was at Sunland for four days (in fairness, I had told the service manager I wasn't in a hurry) but a small slit in a vacuum hose was the cause for the check engine light. It cost $194 with a $2.50 part. Just seemed a bit steep to me.

Great experience

Best experience I have ever had purchasing a new vehicle

Excellent Service

I purchased a 2016 Ford Escape.I originally asked about a used vehicle due to my budget,however my salesperson Mike helped me to get a new vehicle and the budget price fit.I am very pleased with my SUV.Also the final steps in the other office,the person that helped me was awsome!

Adam is the best!

I asked the salesman to show me the cheapest car I could buy brand new and he did. I also requested that it be manual and the color I wanted and he granted my wishes. Adam did a great job and I was very very satisfied with my visit and my purchase.

Good Job

Friendly. Will come back again for an oil change........................................

Bishop Family Review

Sunland was the best and soooooo helpful when we bought our truck and just as great when we went back there for the bed liner and had it put in and the service in the shop. Thank You!!

Pleasant and low key, not pushy.

Purchased 2016 Mustang. Wanted a white 5.0. Ashley and Shane found one for me at another dealership and arranged to have it delivered to your dealership overnight. Shane was very helpful and not PUSHY, a big plus for your business. Pleasant and smooth transaction. Really helps when sales knows about the car they are selling. Love my car. Thanks, Gene Stewart

GREAT SALES GUY!!

OUR SALES GUY WAS JUSTIN. HE WAS AWESOME!!! WE BOUGHT 2 CARS!

Great experience!

I had a great experience buying my daughters first car with her! The salesman and finance manager were awesome! We were in and out of there in under 2 hours! My girl loves her new (used) car!Thank you Sunland Ford!Kim Methvin

Sunland Ford ROCKS!!!

Great sales person (Anthony Vargas) gave us everything we want on our truck and made us a super deal!!!

Sunland Ford

I usually avoid dealerships like the plague so the fact that I keep going back to Sunland Ford says a lot about the experience there.

34,000 mile service 2014 Mustang

No worries, just stopped in and my car was serviced while I waited and coffee and donuts provided.Clean and efficient.

No pressure knowledgeable sale experience

No pressure, knowledgeable demonstration of vehicles. Our sales representative was professional and knowledgeable.

Excellent and courteous employees

I would like to thank Raphael for the outstanding help he has given us. He was very courteous and helped us every step of the way. He was very helpful in finding us the right car for our family. We would definitely recommend and come back next time.

Only For dealership in the High desert

Ultimately I am happy with the service provided. Larry came through in the end and I feel the negatives are really due to being the only service/dealership in the area. My only problem is that I had told Larry where to look when I called before the truck had even been towed into the dealership. Instead of starting at that point we wasted a week+ tearing the engine down to get to my high pressure fuel pump to find nothing wrong and that the issue I had stated with the fuse turned out to be the cause. I do not completely fault the technicians or Larry for this since I know you have a trouble shooting tree to follow for warranty qualification, to find out that the original thing that I had stated was the only change was the issue bothered me more than a little. To the service center and Larrys credit he did get my truck the same day that it arrived to start the process when he had originally stated that it would take 5 days to get to it. The other problem I have is that I felt just like another number and not like a customer. My truck would not have gotten done if I had not stated that I was leaving town and needed my truck so that my wife didnt have to deal with the problem. I do realize that there are hundreds of vehicles coming in for service or repair and when waiting on a repair to be told that "we dont work Saturday or Sunday on repairs" is a bit of an issue when you are the only game in town, this became a bigger issue when I requested a rental and was told that I couldnt get one until we were sure it was a warranty issue (which took a week) and I had my child I had to figure out how to get around if there was an emergency. All in all I am satisfied but think there is plenty of room for improvement when it comes to the dealership service/repair and I have seen great improvements throughout the last 4-5 years that I have been dealing with them.

Great Employee,Amanda

I had a serious brake problem and Amanda Fritsch found the problem and had me back on the road in less than 2 hours . She is a great employee. Thanks Jack Harrison

Awesome Service

This place has a great staff. They even washed my car,and it was covered in dirt. That was a big surprise. Loyal customer for sure.

great friendly service

I had a problem where the engine would stop running. Took it in to the dealership. The staff was very helpful in finding the problem and explaining the options needed to fix the issue. Larry was very helpful and kept me informed of the progress.

Great "Home delivery" on a new Mustang

I requested an "Out the door" price for a 2107 Mustang GT/CS shown on your web site. A sales person named Selene Anderson called me on the phone within minutes. They gave me all the information I needed and I agreed to buy the Mustang. I told them I lived about 60 miles away and couldn't easily go to their dealership and take delivery because it would be a cash sale with no trade-in. Selene said they could deliver it to my house. The next day, Sunday, Selene arrived at my house with the Mustang and the necessary paperwork. I signed the papers and gave her a check and it was a done deal. I couldn't be more pleased with the entire transaction.

Great service

The service rep kept me informed for not only what we talked about but also for what was found during the maintenance cycle.

Great service

Service was great service rep was professional. Wait time was not too long

Great service

I had to have some warranty work done. It was your service department that originally discovered and pointed out the problem, which gave me a very positive opinion. The work was done in one day, even though I requested and had some regular service performed on my vehicle. Your service department is exemplary. Thank you very much.

Angela Sisson, great service advisor

While the problem with the air conditioning couldn't be "recreated," Angela Sison was absolutely fantastic as the service advisor. it took 3 days to get my car back, and on the first day, it wasn't diagnosed, Angela kept me informed the entire time. Thankfully I had another vehicle at my disposal while the Focus was at the dealership. Otherwise, it would have been very difficult to continue my day to day activities.

Fast service, Fun Staff

Friendly and fun staff as always. Very prompt! I got the Works package, and I had my vehicle back in no time! Vending machines available, along with free coffee and free donuts if you're in the mood. Clean waiting area with tv and restrooms right around the corner.

New Tires

I was very satisfied with the service Received. I needed new tires and the service rep chose the best ones for my car.

Great experience great Personnel great facility

First oil change on my new Edge I was in and out in a Flash was very happy with the service and the personnel walked across the street had breakfast came back to a car that was completed and washed to boot very happy

Great Service!

Amanda in service is awesome and very helpful. Great Service!

Great dealer ship

Well starting with the service manager Chuck who is absoutly amazing and does his job excellent. Wes your general manager who helped us for 5 months to get things straightened out with the focus and getting us into the fusion is also a great man with high work etehics and does what he says he is going to do. Also the salesman that Wes had help us with the buying of the fusion not sure of his name he is one great salesman.When we were done with the whole transaction I couldnt of been treated better. It says something for the dealership overall,you are only as good as the owner and general managers bring about. Thank you for all the help and for a great buying experience. Don and Sandy Vandebrake

Love Sunland Ford!

My experience with the customer service department at Sunland is always excellent! Everyone is professional and courteous.

NY TRIP & TIRES!!

Bought our Edge there and have been happy, a few issues but taken care of efficiently, however, driving close to 55000 miles, I realized that part of the noise problem was the Pirelli tired... I called and spoke with MJ who did an outstanding job taking care of my issues with 4 Michelin. He priced them as best he could (Sunland Ford should have stepped in) and driving to NY with quietness and smooth sailing! Thanks again MJ!!!

Great services

Experience was very easy and painless, The salesperson was very knowledgeable, we were in and out of the dealership a lot faster than I expected.

Great service

The guy named John in service is always good to us.

Great job reasonable price

I went into get a oil change it was handled perfectly they gave me a lot of information about my vehicle were upfront and honest about the maintenance I needed and did a great job at a reasonable price

Good service

Service was a lot better this timeService was a lot better this time.

CD palyer sucks

Made an appointment to have oil changed and people with out appointments were taken before me. Also now it is out of the 36k mile warranty you will look at the CD player for $100. It ate the CD at about 20K miles but now it is passed the 36K you will look at it. That sucks.

Great Service

I always have great service with you, rather it's an oil change or buying a car.

Awesome dealership

Came in to "look" left in a new car. Great courteous salesmen,.. No pushy gimmicks,.. Good time all in all.

Service was great

great service. Communication was good and everything was done just as promised.

Very Good Service

The employee that I spoke with was very efficient and businesslike. He went right to the point andmade sure that I understood what had to be done to the vehicle. I hope all of your employees are that efficient.

Prompt service

Just the first service on our Ford Edge. Service was prompt and friendly

Easy purchase

Will return for more shopping experience in future

Creat Services, Excellent Facilities

The sales representative awesome and exceeded expectations.

Great Service

Michael was very patient and professional as we test drove several cars before we decided on the Escape. It is that kind of service that keeps us coming back to Sunland Ford.

Great customer service

I came to the lot just to look at first. Wasn't planning on buying a car that day. My son had to go get a salesman to help us out. Once he got there he was amazing. I test drove the car and knew I had to have it. The whole staff was friendly and very helpful. Would absolutely recommend them to a friend

Great Service

Service was great. All services were done in a timely manner. The staff was helpful and made sure that I was happy.

Great Experience

The entire experience was great. If you ask my wife she says she hates buying a car with me. Unfortunately our car broke down due to user error. We had the car towed to service were Angela assisted us. Within 24 hours she provided me with an estimate of $10,300 to fix our vehicle. We felt that it would be more beneficial at this point to trade the car in. Angela put us in touch with the sales department who did a great job providing me with all the facts and making us feel as though we got a great deal. I appreciate all that Justin and the Sales team did to insure we drove away with a new vehicle.

Great Time at Servicing

I enjoyed a wonderfull time checking out old cars while getting my car serviced. I liked that Ford had a "car show" on the lot. It made my day, and I hope to be entertained again the next time I have to get my oil changed. The people were friendly and helpfull.

Great service

The service was good the wait was not long at all. The service guy was very nice.

Great service

Service was quick and customer service was pleasant.

Oil change

I originally called to set up an appointment as I was going to wait for the truck to be serviced. I was told they don't take appointments, it's first come first served. While in the waiting room, I saw on your monitor, an ad for calling ahead to make a service appointment, and even scheduling an appointment "on line". So what do you accept? The good part of the whole experience was the service took much less time than originally estimated.

Satisfied second-time customer

2016 Focus ST There were some complications but everything was resolved as quickly as possible. The salesman was friendly. Everyone was helpful.

Don't know what title you want....

Larry Largent my Service Tech is AWESOME! He always takes care of all my needs. He makes my visit painless!!

I love Sunland

I was told by a triple A contracted driver that I needed a new battery I promptly took my Lincoln Navigator into the service department to my surprise when my vehicle was checked over at Ford my battery was fine Thank you Sunland for your honesty. I also utilized the free shuttle service back home and the coffee and donuts are always a great treat

Confused

Apparently nothing was wrong. Still pulls to right and left did anyone driving it notice?

Very happy with the service dept.

I am pleased with the professional treatment I got while getting my car serviced. The waiting area was clean and the staff kept me informed on the progress of my work.They even washed my car when they were through!Five stars!!

A good experience!

Patti and I bought our 1916 Ford Explorer, I believe in Oct 2015, We love it and we were so pleased with the Salesman Moise (sp) Really impressed with the courtesy and information he gave us. We had the Explorer serviced with you on the day before yesterday. We don't remember his name but he guided us thru the process---a remarkable helpful person. We were in and out in 45 minutes which was appreciated. We are impressed with your operation!

Great service

Larry gave excellent costumer service, and so did the shuttle driver. Both were very friendly.

Air bag light

I had an airbag light and it was diagnosed and a part ordered while i waited.

Great Services and Great Staff!

Made an appointment for recall services on my vehicle and it was the first time I was going to the location since I moved to the high desert and the service was exceptional and friendly. Amanda made sure I was informed of the time frame and when they would call me to pick up the vehicle and including asking me if I was going to require shuttle services. I was happy with everyone's assistance and would definitely give Sunland Ford a 1o star rating.

Great service, poor product

I have recommended your service department to several people. (One friend said that, years ago, they had an awful experience with your service, but was happy to know that things have improved.) My complaint is with the Ford product. I purchased my 2013 Ford Focus, used, in January, 2015. Since that date, I am now waiting to have the THIRD clutch arrived to be installed, and have also had to have the transmission replaced. But going back to YOUR service department, it was they who, after my first clutch was installed, notified me that the additional work needed to be done--all still under warranty. You have good people!John P. Lotze

Great Customer Service

Purchased a 2015 Ford Fusion Hybrid. Love the car and the salesman, sales manager and finance representative were all helpful and very nice!

Safe on the Cajon Pass

Sunland Ford did a good job repairing my Escape. They went beyond to check out a concern I had with the brakes after they had locked up and confirmed that the car was safe for me to drive. This was very important to me as I commute the Cajon Pass every day.

Great service

I took car into another cord dealer they gave it back without fixing took to you fixed and ba k next day.greTAt job.

Great service

Larry was extremely helpful and courteous. Everyone was nice and got my vehicle finished very fast.

My Service F150

As always Sunland Ford took care of my truck and did an exceptional job.

Great service

They are so helpful and they let you know what they are going to do to the car.

Great Service

Your staff was very helpful and explained everything very will. Also very good customer services.

Excellent

I purchased a Ford Fiesta from a very nice young gentlemen. He helped me get the best deal. Showed me the car, we test drove it and after my purchase he explained how the car worked and how to connect my devices to sync. After the purchase, he called to see how the car was doing and if I was satisfied with the buy. I was looking for a car with good mileage and affordable, and that's exactly what I got-- so of course I was happy.

Excellent Service

I was so impressed with the sales man who helped with the loan. Hashem. I was in the office to choose a car (once) the other contact was via text message . Very impressive and thank you so much for a job well done Awesome experience, fabulous car

Very friendly

The staff was quick to check my vehicle in and notified me through out the day about the status of my vehicle.

Roadside breakdown

Angela was great! But 45 minutes wait after I paid for repairs to have my truck brought out to me was not acceptable.

Need free Wifi in service department

good service...little longer time than expected, but well done.

Stang!

Sunland ford was just awesome. Jr, Michele, Cal And Scott were incredible. The process at Sunland was as simple as I have ever had with a car purchase. I love my new Mustang GT. Way to go!!!!

Awesome Customer Service

It was outstanding. The service was quick and easy. Everything was done in 2 hours. Staff was helpful and kind.

Clean and friendly

Everyone was helpful, professional and friendly, will be back next time.

Wonderful experience!!

We bought a 2013 Ford Flex. Sunland ford made the entire process easy and quick. The service was very friendly and helpful. We will be back for our next car purchase :)

Great fast service

Service writer Enrique was very friendly and welcoming to my 1st visit. mb

excellent service.

I had a reservation. I was quickly processed and spent a couple of hours in the waiting room. Donuts too much sugar.

A really great dealership!!!

The professional staff at Sunland Ford treated us with respect and as important customers during the entire time we we at the dealership. The answered all of our questions and we went home with a new Ford Fusion. Sunland Ford treated us RIGHT!!!

Mister

Nice waiting room and friendly employees. Service employees show sense of urgency when waiting on customers.

Happy returning Sunland Ford client

2016 Fusion replaced 2013 Fusion at end of lease. Process was quick and staff friendly. Was able to find the exact car right out of dealer stock. Was able to lease at every bit as good a deal as Ford offered with internet deal. Saved $80 a month over lease on 2013. Process was friendly and comfortable with no pressure to up sell. Was treated as a returning friend. My preferences were more important than profits. Much more like doing business with a neighborhood store. Sharon knows I will be back for a 2019

service

I went too get my F250 service I had on appointment was told about 1.5too 2hours for thatit took over 2.5 hours service writer[ Enrique]said my truck was being wash so I sign the paper work my truck went too leave and seen the truck was still dirty I was upset at that point Idrove off Enrique was not his fault.

Problem creaky door

We have had a door creaking, seems to go away for awhile then comes back. Waiting too see if it comes back! Service at Sunland has been trying to resolve this problem with good customer service. Chuck Williams has been polite and nice too us going beyond his knowledge of the problem. Thank you to both Chuck and Larry with all there help. We hope this solves problem, after 12 attempts we are about to give up on Ford.

Great services

We have bought several cars over the years and this was our best experience ever. From the sales person Sharon to Mike in finance, we think the experience was excellent. My husband and I would highly recommend Sunland Ford.

Great service

I love the way they handled us. Everyone was extremely nice and professional . When my daughter finds s job, we are coming back to buy her car. Thank you Sunland Ford, you rock?

Professional service

We purchased a beautiful 2016 Ford Flex! We had a wonderful experience and appreciated their professionalism and service!

great as always

I have been dealing with Ford since 1963 when it was Skyland before Sunland. Larry does a great job always.

customer

all good ......................................................................................................................................

Sunland ford rocks

Sunland Rocks ..you guys always take care of me ...and iam a picky..as usal sunland did a great job..took care of me and my friends..thanks again..

Great until they scratched my car

The service staff was prompt, the wait was minimal considering I didn't have an appointment. However, My NEW car was returned to me scratched, and I can't get it out...not happy at all. The waiting room is too small and very uncomfortable

Pleased with ford

Was satisfied by assistance given by the people, pleasant, and fast.

Great services

Ford Escape. Service was very good. Shannon was very helpful. She help us to get a new car.

Great device

Service is excellent can't ask for a better place . They work with me an know my schedule is not easy came in last minute for new fuel filters for my diesel truck and they did an excellent job I appreciate everyone that works there

Excellent sales and customer service!

2014 Focus SE, I just had repairs performed and exceeded expectations. Customer service is very important after purchasing a vehicle and Sunland has yet to disappoint. I have purchased two vehicles and plan on replacing my older expedition when the time comes as well as buy my kids there cars for college. I will only buy from Sunland as they have proven to excel in sales and customer service. I have been sharing my experiences and continue to recommend them. I am very satisfied with Sunland!

Amazing Service

We were given 5 star customer service from the time we walked in to the moment we drove off the lot. Brian Fox, Gil and Greg were amazing at making this deal happen for us. And ever the staff that wasn't working the deal was extremely friendly. We appreciate all of their hard work. We will definitely be returning to Sunland Ford for any and all future purchases. We were treated like family and that was refreshing. Thank you Sunland Ford for the amazing experience!

Coming back again excellent.

It was great. Im surely coming back again. Can't wait to see the guys that helped me.

Great service.

Every body from sales to service department was excellent.

Great service

The service person did a great job in getting my mustang taken care of as quickly as possible.

Good service

Everything was great. Service was fast and easy. Highly recommended

Great service manager

Our experience at the dealer ship was great I deal directly with Chuck the service manager as this is an ongoing promblem with the car. He is very helpful and always makes sure things get done for us.

Best Car Buying Experience!!!

My family and I purchased a 2015 Ford Edge. I love our new vehicle and the customer service was amazing!!!! I never felt pressured once. I was really insecure about the financing process, but your team kept me in the loop throughout the whole process. Please extend my warmest regards to Andrew Acevedo and the financing team. There are no words to express my gratitude. Thank you so much!

Great service!

Was take care very well by all!! But don't like having to say something with 50 letters! You shouldn't force someone to say more than they want to!??????

Friendly staff, very accomodating

I had no problems with this dealership, they were quite attentive and responded within reasonable time. They were also very good at being accommodating to me changing my mind for some times throughout my service process; for this I greatly appreciate it.

Excellent local dealership to do business with.

I like having a dealership in town to bring my 2014 Fusion to. I appreciate the regular oil changes and maintenance inspections at no cost. Even when the service department is busy, I always receive courteous treatment and prompt attention. Thank you.

Great day in the Sun.....land Ford Dealership

I took my 2012 Ford Focus in for a service, while waiting I took a walk around looking at the new cars. I ran into Dru a sales rep, he was very polite, courteous, professional and not pushy. I told him I wanted to take a look at a newer model Focus. We took a walk around the lot, they were nice but not what I was looking for, he asked well....what are you looking for? I laid it out for him and he went to work. He got Shawn involved (one of the sales managers), next thing I know they located A vehicle EXACTLY how I described it, New Titanium Focus with a list of bells and whistles. I mean to the "T". I was taken aback...Wow. We sat down and talked terms, these guy's offered me a deal I couldn't refuse. Hold up..the exact car I want..at the price I want...NO WAY. I was offered the best deal ever of all my 55 years of car purchasing, so much so, I had to utter..."so this is how the other half lives" Wow...Great Job Guy's, I will definitely recommend Sunland Ford to anyone. I'll be back.....

New Car Lease and Service Issue

We leased a 2015 edge. The lease was good and the sales staff were fair. After arriving home with the vehicle we found there were calcified water spots on the Windows. I attempted cleaning the windows several time with little success. I called a couple of days later to the service department to find out what to do. I explained to the service employee I had just leased the car and what was wrong. I was extremely disappointed when he told me I should call Safelight glass. I advised him I had just leased the vehicle and that it should be taken care of by the dealer. He told me he had never heard of this proble before. I called back and asked for the sales manager I dealt with on the purchase. I was told he was off for the day. The young lady who answered the phone (don't remember her name) asked if she could help. I explained the problem and with in 20 minutes she called me back and provided me with the name and telephone number for your detail department. I called and spoke with Sal who set and appointment for the next day and he had the windows cleaned within an hour.

lovemyford

We had great service but I was unhappy that when I got home my paper work said that some items needed to be done to my car but they were never discussed with me.

Great service

It was my first oil change in my 2016 f250 diesel and the staff was very helpful and understanding that I had a interlock installed , they were vey understanding and I will be definitely coming back for all my maintenece work on my truck to sunland ford

Another Great Purchase Experience

Always helpful.....Wendy is THE BEST!!!! We bought a Ford Fusion from Wendy in October and promised we would return when ready for a truck.....and we did!!!

Great Experience

Selene was helpful and fast regarding the internet info I requested. I purchased a new Escape. Robert Scott know all of the answers to my questions. There was no pressure to upgrade when I decided on a lower priced vehicle. Greg Cox made things happen fast. The finance guy explained everything and again no pressure. I am so happy with my new car and with the process at Sunland Ford. Thank you,all.

Mrs. Darcy Fitch

Drove right in for an oil change and service - The friendliest service ever...

Great Service

My experience was really nice. The employees were nice an the mechanics were excellent. I got to watch my car being worked on an after they were done with my car i didn't expect to have my car washed afterwards. They also explain wht future work i need an listed how much it would be. Unlike other Ford dealers.

Great Service

The service was great and the staff was very informative and helpful

Amazing service

The staff was very helpful. Service was quick. Hassle free.

GREAT SPEEDY SERVICE.

VERY POLITE SERVICE MEN. AMJED WAS GREAT. I WILL DEFINATELY TAKE MY VEHICLE TO SUNLAND.

Great Service

The staff as always were very helpful and friendly.

Great Experience!

They kept me up to date and informed about about the delivery of my car. Also felt appreciated and reviewed personal service.

Pleased

Everything was good, my service advisor Amjed Sayegh was really helpful, outstanding personality and was really on top of his game. I will conclude that he treated me very well, thanks buddy...

My car

Purchased new from you - 1999 Ford Escort ZX2 - 120,000 mile service - good job, car running fine, plan on keeping till 200,000 miles or more.

Great service for repairs

factory recall for my 2012 Ford Focus...great service, fast and friendly

Great Service and Service Personnel

I took my newly purchased Edge which I just LOVE, I some how did a master reset on the phone sync system and could not get it to work again. The service personnel were just excellent the re programmed my phone in no time at all while I waited with coffee and donuts. The donuts were great the coffee not so much.:) All in all a great experience.

Very Helpful

Thank you for making this a quick and painless experience.

Warranty Repairs and recalls

We bought a 2014 Ford focus at our local dealership in Barstow and unfortunately the dealership change hands sometime after the purchase. the new company is just not with the old one used to be. We. took the car in for some problems we were having they said there was nothing wrong with it when it was clearly obvious there was. so we decided to take it to Sunland and they found the problem fixed it give us a rental why the car was being serviced and it was great even with the inconvenience of having to drive nearly 40 miles one way to have the repairs done it was well worth it.

Repair

At first I was told I have to leave the car over night, but later that day I got a phone call that the car is ready and also the shuttle service was nice.

Great service.

Everyone was very friendly and helpful, and eager to be of service.

Great service!!!

Had a oil change done, and was in and out of the dealership quick and easy. Staff was really nice and helpful.

GREAT SERVICE

i got a great deal and excellent customer service.. thanks you all

Service Experiance

This is my 2nd visit to your dealership and as before I am pleased with the service I receive and for the professional way with which you treat your customers and your follow up. I will continue using your services. Thank you for your follow up and the Headlight adjustment is working much better.Again, ThanksVance

Top notch dealership

Took my car in for oil change came home with another car.

#1 Sales Person Brian

Brian (my salesman) was top notch, I felt like I was shopping with a friend. He took his time, listened to me and my needs and helped me find what I was looking for. Brian has continued to keep contact with me not just about the purchase but to wish me a Happy New Year. Amazing, valuable employee of Sunland Ford.

Sunland ford

Love my ford focus, staff were nice, and very approachable, made the entire experience more comfortable. They weren't pushy and just trying to make a sale, they made me a Sunland ford for life type of guy.

The Best Customer Service!!!

Service was second to none. Even though there was a slight problem with my car, the problem was dealt with without issue or struggle. Easy and painless car buying experience.

The exact vehicle we were shoping for.

We went there with a monthly payment and the type of vehicle in mind. A 2016 Limited Explorer with no sunroof. They sold use the exact vehicle we wanted and the payment is within $10.00 a month of the payment that we wanted. We were very satisfied with our purchase. We are planning on having our vehicle serviced at your dealership.

Great Service

Service on my brakes was prompt thanks to Enrique Zaragoza

Great Services

Staff very helpful and courteous. Service was speedy. And there was coffee & doughnuts while waiting. Excellent job! Thanks!

Good service work, Larry was my service writer.

nice and helpful, I don't have much to say other than Larry and crew did a very good job.

Service personnel very professional

Service staff at Quick lane were very helpful. Waiting area clean and comfortable. It is nice to have coffee available.

Great cust service. Sunland made me feel at home.

Drew the salesperson was awesome. Easy going. I had my son set the meeting up after going over pricing and color. I did not want to bicker with hassles and someone trying to cram a sale down my throat. But the people at Sunland were pretty cool and friendly. I felt like everyone was working on my deal to get the specifics I wanted. When the deal was done, I was glad my son had me go to your dealership. Awesome experience and you guys ROCK!

Great service

Very friendly team at this dealership. Our vehicle was repaired in a timely manner.

Great Sales people

As my wife and I entered the dealership we notice there wasn't one thing that said Merry Christmas and we was on the verg of going down the street to business with another dealership,then there was Phil Maldonado very professional and friendly. We chose to stay due to him. Then we met Sharon and Justin. The three of them deffenitly make a great team and they all went the extra mile in helping us get in to our new truck. Just think if it wasn't for them I would have been doing business elsewhere because "Merry Christmas" offends non-Americans. Cory Poplett

Friendly staff

Staff is always very helpful and friendly which is very much appreciated.

Great Customer Service and met every expectation!

The Sales manager Wes and the Saleswoman, Wendy, were both outstanding to work with! They went above and beyond the call of duty to make sure my wife and I were pleased and understood every aspect of the deal!