Sullivan Honda

Above and beyond!

My husband and I were in a tricky situation with our nearly brand new VW. Our awesome sales consultant, Chris Brennan and his managers worked tirelessly to make a trade work for us and our circumstances. With a little number-crunching and a lot of kindness, we were able to drive away with a beautiful CRV that is perfect for us! With great customer service being so hard to find these days, you will NOT be sorry if you walk into this dealership. They really value the people who walk onto their lot and it's evident from the first visit!We will without a doubt be lifelong customers and friends of Sullivan Honda in Torrington!!!! Thank you, Chris and the whole gang.The Nashes

They are honest and I enjoyed the interaction!

I bought a certified 2016 Honda CR-V. The sales consultant (Dave) was very interactive during the whole process. The financing changed a bit from the initial discussion but which was beyond their control. Other than that, all their statements, for example warranties and so on, were exactly what they stated.The dealership even returned fraction of the money for registration saying the actual DMV fees were less than what they expected (I went there from a different state)! I am impressed with their business ethics.

Professional, Caring and Very Helpful

Excellent service and very helpful. I came in to discuss how I could up grade from my 2014 Honda CR-V. After a few minutes with Chris and filling out some paper work I was offered a deal on a new 2016 Honda CR-V and reduced my monthly car payment by some $90.00 +/-. Chris was extremely helpful in showing me the vehicle and going through all the bells and whittles. He offered his services to explain and questions I had and did so on a few times over the weekend. I would recommend Chris and the entire staff at Sullivan Honda for anyone looking to purchase a vehicle. I have taken my 2014 Honda CR-V to Sullivan's for service and always had a great experience. Again Chris is the best.

Professional, caring & patient

After getting the brush-off at an area Honda dealership where the salesperson knew I was shopping around at other locations, I found the salespeople and managers at Sullivan Honda completely professional, patient and empathetic to my needs. My research in buying my first brand-new car in 22 years matched the information they gave me. They ensured that I understood my options without trying to lead me down a path I did not want to go -- no hard sell at all. Salesman Chris Beyus handled all of the tutorials with patience and expertise, especially with all the great smart technology. I felt like they gave me all the time I needed to make up my mind with no pressure. It is my first Honda, so I was pleasantly surprised by the maintenance and warranty package. I would recommend this dealer to anyone. I am thrilled with my beautiful new CR-V!

Excellent service, no bologna! Not your typical dealership!

Excellent and honest service, no bologna, very relaxed sales experience! This is an excellent dealership, with no pressure and will change the way you view buying a car. You don't need to come into this dealership with armor ready to fight off salesmen. They are friendly, relaxed, enthusiastic, and will work with you and do it happily. We traveled an hour just to get our truck from Sullivan Honda because the service was so good and I felt they were honest.I spoke to other dealerships and the sales people were apathetic, uncaring, unreliable and ready to go home. I knew that with Sullivan Honda they would work with us and be there for support even after the transaction was complete. Other dealers we've dealt with take your money and say adios. Real pros at this dealership, go here you will not be sorry!! If you live far it is worth the trip, customer service is priceless.Chris Brennan is a really great salesmen with the enthusiasm, honesty, and communication you want. Go ask for himWes Tanner is very patient and communicative - I probably drove him nuts, but you couldn't even tell. That is pro service.

service

Good service, but I would prefer more privacy when discussing prices and repairs. It's uncomfortable to reveal to the rest of the people in the waiting area, how much i want or don't want to pay

Call Mario

After frustration with our local dealer my father-in-law suggested I make the drive to Torrington. In short it was worth it. Mario was on-point. I told him what I wanted, didn't try to up- sell me, and delivered the car to my door in Hartford all for a price that was about $2000 less than other options.

Great dealership to work with when buying a new car

I have purchased a new pilot and leased a crv from them. Each time I have asked for a quote via e-mail and each time they have given me a price that has been significantly better than my home town Honda. I recently helped my parents with negotiating a price on a new crv and Wes gave them a great price right away. Unlike most dealerships they don't waste your time on hours of negotiating they just give great prices up front.

Great Experience!

I walked in at 12:30pm and by 3:30pm I was driving off the lot in my brand new car! Sullivan Honda along with the dealer (Dave) made my car buying experience enjoyable and easy! Thank you!

Absolutely a great dealership to buy a car!!!!

We worked with salesman, Chris Brennen and he was outstanding. My son needed a car as his old car had over ,000 miles on it. He choose the H-RV, the new Honda which he liked the gas mileage, all-wheel drive, and several other safety features. Chris, worked with managers that could get a payment my son could afford. Tim Kulla, Finance Officer, explained every detail on purchasing of the car and all financial transactions. One of the best finance officer's I have seen in my over 40 years of purchasing cars. Thank you for helping my son on the purchase of the car. LD

Honest, helpful dealership=positive buying experience!

Today my partner and I drove 3 hours to buy a car from Sullivan Honda. We did so because the dealership had exactly the kind of almost-new car I wanted to buy (a Subaru, actually), for a fair price. But making the drive totally worth it was the kind, patient, straightforward service I received at Sullivan Honda. Wes Tanner answered my every early question, and responded immediately to my request for lots of photos of the car, so I could see whether it was worth driving so far. Then at the office, Dave Paolino took his time in explaining all options and fees so that I could make informed decisions about them. Tim in financing was equally respectful of my need to think through big decisions, without rushing or pressuring me, despite the growing lateness on a Saturday afternoon. In the end, I feel I received a very fair price for a beautiful, reliable car that I will enjoy for many years. I did not feel manipulated or bullied, but rather was treated with respect. I would recommend this dealership without reservation. My thanks to Wes, David, and Tim!

hassle free

for my next car I knew I wanted a Honda. plus I have a couple of relatives in the family that have Honda cars. and I have always liked the cars. this is my first one that I bought.

New Car Purchase

This was by far my best car buying experience ever! Great team, honest, helpful, efficient and friendly! Thanks Wes, Chris and Tim!

"The Best" and "Best Experience Possible" Sums it Up

We had a great experience at Sullivan Honda on both the sales side as well as the service side couple weeks later. Mario was our salesman and did a great job listening to what we needed and not pushing what was on the lot. Him and his team stayed late on a Saturday to help us purchase our pre-owned Accord. There were some minor issues which the service department handled. Wish we had come here at the beginning of the day and not at the end but that's how it usually happens. Thanks again Sullivan Honda!

SULLIVAN HONDA DIDN'T DEAL WITH FAULTY DESIGN

EXCESSIVE ROAD NOISE DUE TO UNEVEN TIRE WEAR RESULTING IN TWO SETS OF TIRES WEARING OUT IN 18000 MILES EACH WAS NOT RECOGNIZED AS BEING DUE TO UNADJUSTABLE REAR CONTROL ARMS AS WAS DESCRIBED ON THE INTERNET WITH THE 2011 HONDA CRV. THE EVENTUAL SOLUTION WAS INSTALLING ADJUSTABLE CONTROL ARMS. I HAVEN'T HEARD FROM THE DEALER ON THIS SUBJECT AND A MONTH HAS PASSED.

Hassle free - What you see is what you get!

I purchased a used Mini Cooper that I had found online as a part of the dealerships inventory. I inquired about it on a Sunday (dealership is closed), thinking I'd get a call back on Monday. To my surprise, I got a call on Sunday, from Dave. He was great, talked about the car, the condition. I expressed a lot of interest, and sight unseen put a deposit down. Was a great value compared to some other used Mini's I had looked into. Through the week Dave and I hammered out the details, going through pricing was simple, and logical. The list price of the car was the price I paid, no haggling, no back and forth with a manager with prices that don't add up. Clear cut break down, of every dollar in the overall cost (taxes, dealer fees, titling, etc.). It was great, and with that all set up it made checking out the vehicle and test driving it a breeze. Car was in excellent condition, better than the internet ad said it would be. And I drove off the lot with the car i wanted at a great price, can't beat that!

Hassle free - What you see is what you get!

I purchased a used Mini Cooper that I had found online as a part of the dealerships inventory. I inquired about it on a Sunday (dealership is closed), thinking I'd get a call back on Monday. To my surprise, I got a call on Sunday, from Dave. He was great, talked about the car, the condition. I expressed a lot of interest, and sight unseen put a deposit down. Was a great value compared to some other used Mini's I had looked into. Through the week Dave and I hammered out the details, going through pricing was simple, and logical. The list price of the car was the price I paid, no haggling, no back and forth with a manager with prices that don't add up. Clear cut break down, of every dollar in the overall cost (taxes, dealer fees, titling, etc.). It was great, and with that all set up it made checking out the vehicle and test driving it a breeze. Car was in excellent condition, better than the internet ad said it would be. And I drove off the lot with the car i wanted at a great price, can't beat that!

Best Experience Possible!

Honestly, this was by far the best Honda I had worked with. It was a wonderful, painless experience. Very personable salesman, Dave, whom I as able to text, call, email after hours to ask questions and even negotiate my final deal. I was able to go on as long or short of a test drive as I wanted and the car had plenty of gas (things that are often taken for granted). The sales manager didn't just stay in his office and speak secretly to the salesman, he came out offered to negotiate on price and even said that if this isn't the car I am looking for that he would search for one in auction for me. I wasn't sold immediately on the car and I wanted to look at other dealers which they completely understood and weren't pushy about making the deal. When I had gone to see other dealers it was awful. They had high nonnegotiable prices, short side streets to test drive on, no gas in the car, a flip chart to explain why this is the better way to buy a car (if it was better, they wouldn't have to convince you), and on top of it all, one of the cars I went to see had a broken tail light. To this day, no matter how many times I explain how horrible my experience was the Executive Honda of Wallingford still ask if I'm interested in the car and to fill out surveys for them. It was after that horrible experience looking at cars elsewhere that I realized I would rather give my business to the Honda that had the better business practices. Not to mention I got a great deal on a car that I look forward to driving everyday!Additional note, Sullivan Honda of Torrington didn't just stop once I had bought the car. The salesman I worked with even followed up with me a few days later to make sure everything was running smoothly and if I had any questions or concerns. He went above and beyond all expectations. I would 100% recommend others to buy their future Honda from Sullivan Honda of Torrington.

Great Experience!!

Buying my new car was a wonderful experience. It was quick and easy. I was made to feel very comfortable throughout the process. Thanks Dave

BEST EXPERIENCE!!

I had a wonderful buying experience at Sullivan Honda. My salesperson Dave was so wonderful. He made it so easy and stress free for me. I would recommend this dealer to everyone I know.

2011 Honda Fit

always on time....if you have an appt. at 10, by 10:05 your car is in for service!

THE BEST!!!

The best decision I made was to lease a new car through this dealership. Dave was amazing and worked so hard to make sure I go the best deal possible. I would recommend them to everyone I know.

Wonderful experience

Drove 2 and 1/2 hours to this dealership and it was completely worth it. Great people, professional and knowledgeable. They were completely true to their word on the phone and the car was actually even better when we saw it than the photos suggested. The whole process was smooth and easy from working with David to working with the purchasing manager I would highly recommend them.

Wonderful experience!

I cannot say enough nice things about our recent experience buying a Honda Fit for our daughter. The fact that we drove two and a half hours to this dealership should indicate that no other Honda dealership could come close. From the first phone call with David to leaving the lot in the new car, the experience could not have been more enjoyable.After 40 years of car buying I do not look forward to the "ordeal" so I was completely taken aback by this dealership and how pleasant the experience was. I would have no hesitation recommending this dealership to anyone. I just wish it was closer to home!

Quick and easy

Service got me in first thing on a Monday morning and had me out the door within 35 minutes!!

Great sale experience without hassle

I purchased the 2016 honda pilot and I was very satisfied with the overall sale department. The dealership was able to offer me a great price without hassle! I would recommend them to anyone looking for a new vehicle!

Oil change

Needed my oil changed before a long trip. Sullivan got me in promptly, and did the change quickly.

Excellent car shopping experience

We needed to replace my car unexpectedly ( mine had been the better of our family's 2 cars) when someone totaled it by hitting me head-on as I sat at a stop sign. Mario, our salesperson was amazing. He understood how stressful the situation was for us. We found him to be extremely knowledgable, honest and patient. He answered all of our questions, showed us all of the options that could fulfill our needs, and we left with a really excellent Honda CRV that fit so well within our budget that we should be able to replace my husbands junky old Suburu too, later this year!

Good service but Not Enough Chairs in Waiting Room

The employees are professional & friendly, and work is done in a timely way. However, the waiting area is not able to accommodate all the people who need to wait, because new, bigger furniture was put in, so that now fewer chairs can fit in the waiting area. Now, every time i go there, some people cannot sit down. It's either a woman with two small children, or an elderly person, or a disabled person or veteran. There used to be, in addition to the former regular chairs, a tiny plastic table with two tiny plastic chairs just for children to color or play at. Also, although the coffee machine is a Keurig, there are only two kinds of coffee to choose from: regular or decaf. Might as well go back to the burner system with a pot of high-test & a pot of decaf, & maybe a pot of plain water for tea.

Terrific dealer!

We found the Honda we wanted on Cars.com and it was located at Sullivan Honda. We made an appointment, drove to buy the car and in one fell swoop did the deal. It was quick, easy, painless and the professionals did their job very effectively. Highly recommended!

Great Service

I drive 50 minutes every time my car needs service just so I can go here. I always make an appointment and they get the car right in. If they find anything else wrong when the car is there, they tell me what it is, if it can wait until the next service and if I do decide to get it done they do it right then. Their prices are as good if not better then the chain repair shops.

Super Experience

I walked into the showroom one day to get some information about a new CR-V. That is when I met David P. who stopped what he was doing to answer all of my questions. On my next visits I test drove several cars, during this time he explained and showed me all of the features the cars had and what each trim line offered. He was a dynamic salesman for me during negotiations which aided in the purchase of my new car at Sullivan Honda. Because things happened so quickly during the purchase, it was not clear that I wanted to add on some things, so I had to return to the dealership several times for the installation of them. During the installation the staff was very friendly as I waited for the service to be completed. Overall great experience, very sincere and friendly staff, I would recommend the dealership and David as your salesman!

Fantastic dealership

I have bought 3 Hondas from Sullivan Honda and would highly recommend this dealership. The people there are amazing and very nice people from sales to service. This Honda I bought my sales person was TJ and he was very knowledgeable and very patient with my hurdreds of questions and didn't rush through it with me. Will always buy from this Honda dealership.

Highly recommend!

Dave Paolino was helpful, but not pushy. I spent a lot of time looking for a car and dealt with many different salesmen and dealerships throughout the process. My experience at this dealership was stress free. The car was reasonably priced and in great condition. Dave went out of his way to make sure I was happy. Great experience overall!

RUN to this GREAT dealership!

From the minute I walked in the door this was northing but an excellent experience. Family operated business and they really want to please you in anyway they can. I had checked out a few other dealerships in the area and Sullivan's beat their prices easily. The salesman (Tim Kulla) couldn't have been better or more professional. Didn't feel any pressure by him to make a sale. I couldn't possibly recommend this dealership more. Even though there is a Honda dealership only 5 minutes from where I live, I will most likely have all my service work done in Torrington since I trust these people.

Business Transaction

Overall, I was very pleased with Sullivan Honda and the staff from when I bought the car to driving it home. The staff have been very courteous and do excellent work. I worked with TJ Fitzpatrick and Tim Kulla. They were both very helpful, respectful and straight through with no beating around the bush. The transaction was quick, very thorough, and they met my needs in pricing and terms. I would highly recommend everyone to check out this dealer when you are looking for a new or used car and will be rest assured you that you will get excellent service. Sam Kom - Danbury CT Read more at http://www.cars.com/dealers/5243381/sullivan-honda/reviews/#6exo4SYIMrUF3wFO.99

Great experience, No-pressure sales

Very impressed with this dealership! I'm very happy with my Honda CR-V and would recommend Sullivan Honda to anyone looking for a reliable vehicle. The sales staff is very knowledgeable and courteous. Tim was a great help in making my decision. He provided the information I needed without being pushy. Thank you!

Pilot lease

This has been by far the easiest, most pleasant experience! We were fortunate to work with Dave Paolino. We never felt pressured. Dave was thorough and knowledgeable. We were able to get the exact vehicle we wanted and the process was seamless. We highly recommend Dave Paolino at Sullivan Honda!

Thanks, Tim Kulla!

We recently purchased a CRV-Touring(2016). We were luckily enough to get Tim Kulla as our salesman. Sold us on all the safety features and some of the extras that made us really want to buy. He is very helpful. Tom and Peggy

leasing a vehile

my salesman,jacob arnink was awesome made a getting a car, very easy and comfortable.great guy and very personable, very knowlegdable and easy to talk to

Overall, great service

Overall, I have been extremely happy with Honda from when I bought the car to my initial service. The staff have been very courteous and do excellent work. The only issue I have is that I thought every time you bring the car in for service, they wash it. But, on two occasions my car was returned without a wash. Otherwise, excellent!

always a pleasure

I bought my first honda here, I believe in 2012 it was a certified 2010 accord...They always treated me great. I had all my service done here as well. Yesterday I went in to talk about an upgrade and they were great at solving and answering all my concerns. Even when I really thought it just might be best if i wait another year to better suit my budget, they worked hard to find the answer. (I would have been fine waiting too, but they made it work) All very helpful, and Tim was very patient and understanding. (He understood that i knew what i wanted and didn't want, and was quick to work it out)Thank you

Great salesmen!

I am one of those people who hate to bargain and love to have a peaceful shopping trip. After having a difficult experiences with one of the other car dealers, Sullivan Honda was a very welcome change. The best part was that none of the people working there are pushy and they dont force you into making a deal the very same day. They give you time to think but still keep following up.

My Sullivan Experience.

I'm quite picky when it comes to cars, dealerships, pricing and service. Like a lot of buyers, I see salesman as backstabbers who just want smile and talk their way into your wallet.My experience at Sullivan started with Wes, real nice guy who got me to the dealer to see the car I was interested in (used Subaru Impreza. Very professional for internet sales, highly recommend chatting with him if you have any questions but dont want to make the tripFrom there I met with Jacob, easily the best salesman I have ever dealt with, couldnt of provided a better experience for me. Made you feel very comfortable and was polite about everything, went the extra mile for me.Like I stated, I am very meticulous when it comes to spending big money, and then I spoke with Rob, the manager. I took up quite a bit of his time with every question and tid bit I had. He was more than helpful as well, like Wes and Jacob I felt he was truthful and sincere with me. (Hard things to find in salesman).Their was a few hiccups along the way, but nothing these gentleman did, I highly recommend going down to Sullivan if you see something you like. I drove an hour to do business here, to me its worth it to have peace of mind on your big investment.I got my Subaru 3 months ago, I waited a bit to write a review, still going strong.Thanks again!

Best Car Dealer in Torrington

I am so happy with my new CRV. Tim is such a nice polite young man. He understood what I was going through after I had my car totaled. I was so worried about not receiving my check from the insurance company in a timely manner and he told me not to worry they would hold the car for me. I really don't know what I would have done if it wasn't for him working so diligently with me. Tim even came in on his day off when I picked up my car to make sure everything was taken care of.

Great Service Department

We recently bought a 2016 Honda Pilot from Sullivan Honda and couldn't be happier with our purchase. It came time for the first oil change -- it was free -- a nice surprise from Sullivan. The service department from the customer service area to the techs that serviced the care were all extremely efficient and friendly. I had a warranty issue and had to bring the car back for the part to be put on the car. The service department scheduled the repair around my schedule instead of my having to schedule the appointment around there schedule. I was really surprised by that! I can't say enough about the people at Sullivan -- They are great!!!

Great experience

I went there with my freind for a car shopping. We are only girls who have just a little knowledge about the car. Dave was very helpful. Base on his experience, he helped me to get the car on my budget. I highly recommend to come here.

Buying a Honda

Customer service was amazing, buying our used Pilot was such a pleasant experience, our sales representative, TJ was so wonderful to us, he went above and beyond what he had to in order to make our buying process enjoyable. I would recommend this dealership highly! Thank you!

Prompt service

I saw a car that I was interested in on the Sullivan Honda website. I called and was told I could come down and see the car right then, or make an appointment. I made an appointment, but then thought, what if the car sells, maybe I should go down now and check it out. I did go down that evening. Saw the car and fell in love with it, a CR-Z EX hybrid. Bought the car. Sullivan Honda made the whole sale process flow so easily. Very happy with the salesmanship, as well as their expertise in finance procedures and follow through.

Excellent Service

We have been customers since 2002. We have always experienced friendly and reliable service. Wait time is always as promised.

Excellent service

The staff is courteous, informative, and professional. The facility is clean and comfortable.

Excellent customer service; sales, business, tech.

As a long time customer of Hondas, I was not surprised at the excellent customer service that Sullivan Honda provided to an individual looking for the best deal for a Honda Civic with standard transmission. The salesperson went out of his way to accommodate my interests. He was very knowledgeable of all aspects of the Civic and demonstrated many of the new features. The business office was very informative on the financing options and the other plans that were available to protect the customer.

Great service, helpful staff

Friendly and helpful service. Clean facilities, good care taken of my car. I've come here for twelve years and everyone is professional and does a great job.

Excellent experience

Prompt and courteous service. I am totally satisfied.

Awesome experience!

These guys are absolutely fantastic! Every single one of them that I dealt with while purchasing my car! No pressure at all, very knowledgeable, and down to earth great folks! The experience was so terrific, I will be recommending Sullivan Honda to anyone I encounter. I'll never buy another Honda from any other dealer - I love them!!! Great experience!! Wish I found them years ago! So happy now that I did!

Great Service

Everyone was courteous and the work was done well.

Great service!

I find the service people to be very cordial and helpful!

Oil Change

Taken into the service area on time and received oil change promptly

Awesome sales people

We went in to Sullivan Honda knowing what we were looking for and the salesperson was very helpful and informative. They didn't get pushy or try to push us into something we didn't want or need. Very pleasant and respectful.

Very Knowledgeable Sale Staff

We went to purchase a car knowing what we wanted. TJ was the salesperson that greeted us and was so pleasant to deal with-- he was knowledgeable and respectful. Never once were we pressured into buying something that we didn't want or need (we have had that happen at a dealer before). Overall a great experience.

Sullivan Honda service

Fast, easy service for my Honda with online coupons.

Great Buying Experience

I was in the market for a used vehicle, shopping through all the Honda dealers within a 1 hour ride of home. It was a Sunday, the dealership was closed. I sent in an inquiry about the vehicle and behold within an hour Dave from the dealership contacted me. It was his day off and he went out of the way to go down to the lot and get me all the details on the car with more pictures. After talking on the phone, we arranged for a test drive the next day. We were able to come to terms quickly and I walked away purchasing the vehicle with no hassle and ease. Since this was a used car, they accommodated the repairs I identified and they serviced the vehicle. I normally buy new cars and this was the first used car I purchased in over 15 years and it was like new when I picked it up.

Awesome Experience - start to finish!

Our experiences from the time of purchase to delivery of our vehicle and the service we received were top notch! The staff are welcoming, attentive and sincere. We highly recommend SUllivan Honda to anyone!

Excellent service department.

We asked Sullivan Honda to purchase and install a new set of tires on our CRV. The experience, as always, was professional and efficient.

excellent experience

I was extremely pleased with the entire car buying experience through Sullivan Honda. I worked with Wes through True Car and took delivery with T.J. They were very knowledgeable and extremely helpful with the entire car buying experience. They even checked in a few days after the purchase to make sure I was happy with the purchase . Great customer service throughout the entire process.

Great service

Service was good and done in a timely manner. Able to get appointment quickly.

Terrific Dealership all the way around!

I've purchased a number of Hondas at this dealership and love working with the staff there. I've been fortunate enough to have Howard Beaulieu as my salesman on the last three purchases. He is very knowledgeable with the entire Honda line, he listens to what the customer wants and he works very hard to deliver exactly that. I picked up my new car yesterday and absolutely love it. Howard worked hard to locate the color I wanted and had it ready with all the accessories as promised. Sullivan Honda should be the first place to go when looking for a Honda. Once you've purchased it, the service department there will keep it in fine running order. They have extended hours to help service cars on your schedule and the work is top notch and done when promised.

Sullivan Honda Excels in Customer Service

I've purchased a number of Hondas at this dealership and love working with the staff there. I've been fortunate enough to have Howard Beaulieu as my salesman on the last three purchases. He is very knowledgeable with the entire Honda line, he listens to what the customer wants and he works very hard to deliver exactly that. I picked up my new car yesterday and absolutely love it. Howard worked hard to locate the color I wanted and had it ready with all the accessories as promised. Sullivan Honda should be the first place to go when looking for a Honda. Once you've purchased it, the service department there will keep it in fine running order. They have extended hours to help service cars on your schedule and the work is top notch and done when promised.

Great experience

I am happy to report that I had an excellent experience at Sullivan Honda with Tim. I am very pleased with the Honda Accord sport I purchased and I will continue to heartily recommend Tim and your dealership to any looking to purchase a new vehicle. Tim was very helpful In explaining lease/purchase arrangments. Tim was courteous, friendly and patient with me throughout the negotiations. Im confident that you agree with me that he is a valuable asset for your dealerships reputation and success!Best,Jeanette

Excellent customer service!

TJ assisted my husband and I in the process of purchasing the 2016 Honda Pilot. TJ spent as much time as needed to discuss the features with us as well as a test drive. We had a million questions and TJ was knowledgeable and patient. I would highly recommend Sullivan Honda for your next vehicle purchase.

great customer service

Met with salesman Howard in search of a new car and were able to make a decision and come to an agreement that was fair and in our price range very quickly. Drove away with our new car with in 2 weeks!

Superb service at Sullivan Honda

The problems found with my brakes was competently assessed and solved. Melissa went out of her way in providing assistance and assurance, and I am grateful to her, the technicians, and especially to Bob, who controlled and guided it all. I would suggest, however, that someone should come into the waiting room to notify the customer of unforeseen problems and/or waiting period.

My honda

Jacob was very easy to work with. He was very patient, and understanding. He listened to what I wanted without pressuring me to get something I didn't want.

Clean facilities.

I replaced my battery for my 2010 Honda Civic. Very good service.

Great service

Excellent service on both of our Honda vehicles for many years.

Service

Speedy and friendly. I am very satisfied each time I call for service.

Sullivans Honda Honda crv

It was womderful how Jacob took the time to explain every feature and let me try it. I also felt helped not pressured.

Great Job - Glen is definitely a 'Master Mechanic"

I always like to do the work myself, if I can. Glen's knowledge and expertise will always fill the gap!

Air Bag Recall

After bringing my Honda Pilot in for an air bag recall, I was shown the work order and was told that my radiator was leaking and it needed to be replaced at a cost of 700-800 dollars. Of course being a woman and knowing nothing about cars, I panicked. Since I didnt have the money to fix it on me at the time, I immediately left there and went to my mechanic to schedule an appointment and have it checked out. Nothing was wrong with my radiator and it wasn't leaking at all. I certainly won't be going back there when I purchase a new Pilot.

Crosstour

The People at Sullivan Honda were great dealing with. If it wasn't for Howard letting me know they were not planning to make the Crosstour any more I never would have known. I e mailed him all the little questions about the 2015 and he was quick to response. I'm so happy I up-graded my 2012 to a 2015, I plan on owning this one for a LONG time. The finance people and everyone involved with my sales were fantastic. Thanks everyone!

Great service

I have always brought my car to this dealership. I like the service in all depts. I've told many people about them and my son plans on going there to buy his car as well. Thank you to every dept

Car Service

Very professional and friendly. Described the service before it was done and the cost it would be.

Not pushy. Very friendly.and pleasant

Howard B was very pleasant. Not pushy. Accommodating to my car buying needs. He was very personable and professional. Answered all questions in a non rushed manner. Very laid back

Fast, Clean and Efficient Service

Very efficient and pleasant experience. Service person very helpful indescribing and answering my questions.

Excellent car buying experience!

I walked into Sullivan Honda after contacting many other dealerships. Sullivan was able to quote me the best price on my desired vehicle out of any that I contacted. From the moment I walked in I felt welcomed by the entire staff rather than pressured. The car I wanted was very specific and hard to find. I ended up purchasing the V6 Accord Coupe Manual Transmission. My sales rep Jacob had to drive all the way to New Hampshire to get it, and was very happy to do it for me. The car came back in mint condition, this process only took a couple days from the first time I walked in. The sales process with Jacob was both fun and exceptional. The buying/finance process was just as easy. Overall I am very happy with the service I received and am so pumped about my new car!!

No complaints

This was my first service for our 2014 CRV. We previously had a 2002 purchased from Torrington Honda. Service and Technicians all were friendly and courtious and completed the service ahead of schedule. It is a pleasure to visit there.

Super experience! Jacob Arnink was great to work with.

Jacob took time with me and answered all my questions. If he didn't have an answer he found the answer for me. I've dealt with this Honda dealership before and I'm glad I went back.

Sullivan Honda

I was told that my service will take about an hour. Instead, I had to wait in a horrible, stinky little room for two and a half hours. It would have helped if I was told honestly that it will take that much time, and I would have arranged to be picked up by my husband. Nobody bothered to refill the water cooler. The facility itself is smelly, noisy and uncomfortable. I was very angry and disappointed.I am thinking of going to a different location next time!

Excellent buying experience

I just completed the purchase of a used car from this dealer and am very satisfied with my experience. Tim K. was informative, helpful and patient - a complete professional. I felt as comfortable as possible throughout the entire process which in years of car shopping has not always been the case. Other employees were also pleasant - the overall atmosphere was relaxed yet efficient. I've used their service department a few times and have been quite satisfied. Especially appreciated that they didn't push additional work. Facility may not be as fancy as some, but that's no drawback in my opinion.

A pleasant car shopping experience!

I just completed the purchase of a used car from Sullivan Honda and am very satisfied with my experience. Tim was informative, helpful and patient - a complete professional. I felt as comfortable as possible throughout the entire process which in years of car shopping has not always been the case. I. had many questions - he answered them clearly. He satisfied a couple of requests without hesitation, and made me feel important the entire time. Other staff also made me feel comfortable and were efficient at their jobs.I've used their service department a few times and have been quite satisfied. Especially appreciated that they didn't push additional work.Facility may not be as fancy as some, but that's not a drawback in my opinion.

Honda PIlot service

Service on the car was great. The customer waiting area was clean, with coffee. Just dated and tired.

Great Car Buying Experience!!

I have been buying cars for a lot of years and can say without a doubt that this was the the most comfortable, pressure free experiences I have ever had. If you're even thinking of buying a Honda, you owe it to yourself to at least give these folks a try.Thanks for a great experience!

Great Place - Highly recommended !!

I have to partially echo another review; "Tom Neary was up front and honest" also Brandon Lorenzoni who was also as well. If I asked for more info or clarification about something, they got the answer to me and what they said held up throughout the process; which is certainly rare for used car buying, but not here. The visits were comfortable and informative and info straightforward. Tom and Brandon and the team at Sullivan Honda managed what others didn't: got me to but a car from a BRAND dealer rather than the usual private parties I normally purchase from AND I drove over an hour one-way to do so over three visits until I was ready to purchase at a price well better than the other regular dealers could offer! Any extra options I didn't choose right at the closing were questioned only with a low key "Any reason why, or just maybe not now?" - Comparatively speaking, I've had more pressure buying soccer cleats for my daughter. I'm sure I'm leaving out a few: The Service Manager (I think Bob Russo) had a hand in part of my decision, and Mario and a few others were always friendly to myself and family.

Sullivan Honda service

Dropped off the car, simple oil change was done in time.

Great friendly service

It was great. They don't push extra repairs.I go out of my way (about 20+ miles) to use them for my service wprk.

Great Service, Fantastic to work with

Took my car in for some repairs and they were great. They communicate well and get the job done efficiently. I highly recommend them.

great experience

Tom Neary was up front and honest - answered all of my questions and provided additional details. Rob and Jeff put together an offer and financing that supported my budget. This team was a delight to work with - never pushy or overbearing. This is the dealership that should be the "model" for all honda dealers. Thank you all for a wonderful experience!

Fantastic!

I bought the 2015 Civic Si and I'm loving it! I got an excellent deal. All the salesmen were extremely friendly and very helpful. I have absolutely zero complaints. I would definitely recommend getting your next Honda from Sullivan Honda!

Excellent

This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft right front tire. I had picked up a nail. Low and behold, I drove on the soft tire so I needed to replace it. Rather than just order the one tire, I choose to buy 4 from Sullivan Honda. My service rerpresentative was Marissa Greenwood. She was wonderful to work with. Very accomdating, kept me informed of everything, told me what the cost would be. Got the job done in a timely fashion as well. I believe Sullivans has acquired a new customer.

Good service, but items no longer working

I brought my civic in for its 1st maintenance (oil change & tire rotation). Service checking in and out was great. Service was done, but when I got back intomy car, there was no longer any audio at all; that was completely off. Had to get the manual out and figure out how to get it and other options (milage,etc) back up and running. I wasn't too happy with that. In addition, my phone link-up was altered. No message center, no history, nothing. I can now only dial from my phone itself, then it will transfer to the audio. Nothing comes in, though, and no messages registered at all, nor history, and some numbers that were in my phonebook are gone. It all worked before I brought it in. I don't know what happened, but I'm still trying to figure out how to get the phone accessory back on to working through the audio that had been completely turned off for some reason when I got back into the car. I think that my next maintenance will not be done at Sullivan. I don't know what they did, but they did something to alter all of that, and no explanation or warning. When they were done with my car, they had to have noticed as it was stated on the screen, but nothing was said or resolved.

Most Helpful

I was shopping for a vehicle. I wasn't sure if I wanted a new or used vehicle. I didn't even want to buy a car, but my car had died. I couldn't have had a better experience.

90 Min. Oil Change - Sullivan Honda Torrington, CT

It took 90 minutes to have my oil changed and they did not even wash my car which is standard service. No excuse.

Good experience

Brandon was extremely helpful as the internet sales consultant. When I went in to buy the car I wanted I dealt with Wesley who was very cordial, laid back, professional and a pleasure to deal with. They both wanted to help me get into the vehicle I was there to see. I was at the dealer around 12:00 in the afternoon, test drove by 12:30, and was walking out of there financed, insured, registered and ready to drive home by 4:30 - overall a great experience.

Long-time satisfied customer

We've been buying Hondas from this dealer since 1986, and we have never been disappointed. Whether it is buying or leasing new, getting routine service, or rarely needing warranty assistance, this dealership has never failed to make us feel like valued customers. We really appreciate their straight-forward style and friendly atmosphere. Formerly Torrington Honda, and now Sullivan Honda, continues to provide the great customer service we have come to expect.

Great Experience

It was my first time purchasing a car from a dealer, and Sullivan Honda was wonderful. The staff was very knowledgeable and helpful. I worked with Jacob. He was excellent, and very thorough when it came to answering my questions. I love my Fit!

Sullivan Honda

Pleasant staff and accommodating staff. We purchased a Honda Pilot. Overall happy with the experience.

Great service, friendly employees, very helpful

I have leased several Honda Civics and am very happy,

Always prompt

Reasonable charges, fast service and pleasant staff.

Always helpful

My experiences at this dealership are always good. The service managers are helpful and explain repairs clearly helping me to prioritize the service I need. My car is an older high mileage vehicle so I do no want to make unnecessary repairs.

great service

My tire pressure light in my CRV continued to turn on even after checking the pressure in my tires. I pulled into Sullivan Honda with no appointment and explained what was happening. They immediately assessed my car aand repaired a faulty sensor, all covered under warranty.

Excellent service.

Staff is very friendly and helpful at this dealership. I always have my vehicle serviced here.

Service

Service dept was clean, employees very polite. Car came back cleaned and delivered as promised.

Getting my Fit serviced at Sullivan

Sullivan Honda service department is the reason I bought my Honda Fit at that dealership. Besides being cleaner than a surgery everything is done in a timely and efficient manner while not breaking the bank. I'm self employed and it's a breath of fresh air to do business with a company who is as concerned with doing a job well as I am. I take it really seriously. If buying that car cost me more in order to have it maintained at that shop I would do so happily.

Honda Fit

Everyone is very friendly and kind. They make sure everything is done well and that you are comfortable while you wait.

Great service.

Purchased honda pilot 1 year ago. Always had a great experience there. Very professional and great service.

"Worth the drive to Sullivan's"

It all started in 2013 when a friend called us about a great deal at Sullivan Honda. My husband and I took the drive from Waterbury to Torrington the next day with the exact car we wanted. And it was a great deal! Everyone there was so professional and friendly, no pressure. The mechanics in the service department are top notch therefore we will always go back to Sullivan Honda for all our service and new cars when we want to trade.Fred Artman SR.

Service review

Being a woman getting the vehicle serviced has always been an intimidating process prior to coming to Sullivan Honda. I love being able to schedule appointments online as well as the discounts offered sometimes for booking online. The service team is great at explaining my options as well as being low pressure and very helpful.

Solid. friendly service

I had a great experience purchasing my used Honda Accord from Sullivan's. I walked in after visiting more than five other dealers, and sales rep Tom Neary helped me find exactly what I was looking for. Sales staff is friendly and knowledgeable but not pushy. (Another plus, for females: The staff at Sullivan talks to *you*, not just the guy you may have with you, about your future vehicle!) The sale and financing went smoothly. When there was a problem with registration (unrelated to the dealership), business manager Jeff was very helpful in navigating the situation, which was cleared up in under 24 hours.If everything remains as positive as the sale, I plan on remaining a Sullivan Honda customer through to my next vehicle!

The best!

I have been going to Sullivan (formerly Torrington) Honda for approximately 20 years now. I have purchased at least three Hondas in that time and have always used their service department. From Bob Russo, Mgr; to Anthony and Matt, they always try to find the best and least expensive way to take care of the needs of maintenance or repair. Master mechanic Glenn Parker is the best; I usually request his services and I am never disappointed. He always advises as to what can or should be done and everyone there is always looking out for the customer's best interest. Their service department is what keeps bringing me back to them, even for purchases. Thanks to you all for keeping the customer #1.

Enjoyable car buying experience

If you are in the Torrington area and looking for a Honda I recommend Luis Serrano as your next salesman. I am not a fan of pressure sales, nor do I like dealing with the salesperson who gives me the "what would it take to put you in this car today" pitch. Luis is a great salesperson who provided us guidance in a relaxed and comfortable way.While browsing the lot looking at cars Luis approached us with a smile and introduced himself. He shook our hands and offered to answer any questions we had and then gave us space to carry on with our search which made for a good first impression. When we did have questions it was evident that he knew his products and was able to explain things in a way that was easily understood. We were never pressured or misguided which I appreciated and I was sure to let him know at the end of the visit. In the end, we did not leave with a car however that had nothing to do with Luis; in fact we look forward to working with Luis again in the future and would recommend him as a salesperson to anyone who appreciates a comfortable car buying experience. Sincerely,Dave and Wendy

Great experience in purchasing a new car!

I recently had a great experience in purchasing a new Honda Fit at Sullivan's. No high pressure, just a willingness to listen to what I was looking for and a desire to help in my final selection. The car was in stock and prepared for pickup within one day. Well organized "checking out process". My highest recommendation!

Good Service as usual !

Excellent Service by Sullivan Honda. I have always been satisfied with their service.

Very Courteous, professional

I just purchased my first Honda CRV and Wesley was great. I told him what I was wanting to purchase and that I was on a budget. Wes and the staff were very helpful and I was able to get exactly what I wanted for the price I could offered. I'm very happy with my Honda CRV. It drives like a dream!! Wes and the staff were wonderful. They made me feel comfortable and no pressure. I will definitely be a repeat customer!

Excellent team

I was lucky to connect with Mario who asked a few questions and then showed us exactly the right CRV for our needs. He was knowledgable, helpful, and very competent. We purchased the car and came back a few days later to pick it up. The paperwork was handled smoothly, the price was good, and they dealt fairly with a trade-in. Mario spent time going over the car's electronics with me and made sure I was completely comfortable before I left. This dealership made buying the car a pleasure.

Easiest car purchase ever!

I purchased a CR-V (my 5th Honda). Having purchased many new cars in the past, this was by far the most painless, easiest and hassle-free transaction ever. Everyone at Sullivan was a joy to work with and very pleasant, especially the salesman, Mario Daniele. I am used to being pressured into adding this or that, which was not the case at this dealership. They listened and delivered. During the more than hour drive north, I passed at least 2 other Honda dealerships but went to this one because they have treated me right in the past (Service Dept) and I read great reviews about them. It was well worth the longer drive. In ten years when I need a new Honda, I'll be back!

we are very happy with the service we recieved

Mario did a great job getting us all set in one day. Found what we wanted at a price we could afford. Our overall experience at Sullivan Honda was excellent

all was perfect- great service and very responsive

Had an oil pump replaced under warranty. Anthony and his team were terrific and made it as easy and painless as possible. Also gave me a loaner car for the 2 day repair. Was able to pick the car up after service hours which made it less stressful as well. Thanks to all!

Great experience

The folks at Sullivan Honda, including our salesman, Wesley, were great. They located the color of the Honda CRV my parents wanted, gave us a fair price, and they did it all within a couple of days so I could see my parents drive home in their new car!

Car leasing experience

Nothing but a positive experience with the car we just leased - no pressure at all. We were very happy with the program and the people we dealt with. I would highly recommend this dealer.

2015 Honda Fit purchase

I had the pleasure of purchasing my 2015 Honda Fit from Sullivan Honda, and it truly was a pleasure. The entire staff especially Mario Daniele was helpful from the beginning to the end of my transaction. I went in knowing what I could afford & the car I settled on was actually sitting on the showroom floor. What a sight to have my new car driven off the showroom floor! Excellent experience! .

Excellent service. A pleasure to work with

We have purchased 2 vehicles from them, and would get another if we needed one. Friendly, personal, considerate. Service facility is super. They handle routine maintenance and problems efficiently and competently. They have always been flexible to our needs and attentive to our problems. Would not go anywhere else for a Honda

Excellent dealership

Sales associate Howard Beaulieu is a real professional. He has excellent customer repoire and is very product knowledgeable. Working with Howard was very easy and he helped me to get a good dealon my new CRV. Jeff Cormier and Tom Neary as well were gentlemen and were not pushy. Overall experience was not stressful and I did better here vs. other local dealerships.

pleasant place

I like going here because they can always fit me in, however I feel that every time I go in for something - it breaks a few days later. ie: I came in to have my battery serviced and then two days later my battery completely died. I'll keep going here until something better opens up by my house.

Well trained sales and service staff

Luis D. Sarrano, Manager Tom and Mike Dumaine were all instrumental in my purchasing a car at Sullivan Honda. Luis and Mike were both friendly, courteous, knowledgeable and made me feel comfortable buying a Honda Odyssey at Sullivan Honda. Thank you. Ed Schreiner

Outstanding Service

We recently purchased a 2014 Honda CR-V. Our salesperson, Luis Serrano provided exceptional customer service from the browsing phase straight through the entire buying experience. He was knowledgeable, friendly and made the car buying experience a positive one. I would highly recommend the dealership and Luis to anyone in the market for a Honda.

Excellent service

Thank you Tom Neary for your excellent service and patience in taking the test drives on different models of Honda that I needed to make my decision and I am really happy with my new Honda Civic LX. Thank you Mario for your time with the detailed explanation of the features in the car. Thank you Wes for going the extra mile to get the body side molding. Thank you Jeff for your time with the finances and paper work. Thank you Tom R for your courtesy and smile.

Patient, kind and knowledgeable

Luis was wonderful to work with and so helpful in my search for a new car. He was very customer oriented and accommodating. I purchased a car from him and he was extremely patient with me in explaining the mechanicals. The manager also introduced himself and spent Tim with me. I have bought a lot of cars and have never had such a pleasant experience as I did with Luis and Sullivan Honda.

Great experience

Mario Danielle was my salesperson. He was friendly, honest...just a really nice guy.He took the time to explain everything that I needed to know about my new car. After I purchased the car, I received a call from him saying that I left something in my trade. He offered to drop off my item on his day off at my place of employment. He definitely went the country mile! Thanks Mario.

A Friendly, Stress-free Experience

Buying my new car at Sullivan Honda was a great experience..Wes was genuinely concerned that everything about my new car was explained to me simply but thoroughly. The atmosphere there was relaxed and without high pressure which put my nervousness to rest. I would definitely recommend purchasing a new car through this dealership and I thank everyone very much for their wonderful service to me!

exceptional, forthright sales experience

Luis Serrano was my salesperson. He quickly grasped my situation which at first was to evaluate the CR-V relative to the subaru Forester. Several hours after that initial visit I came back to explore the possibility of the Honda Fit, sensing the smaller vehicle would meet my needs. He quickly changed gears and managed to give me a price (though color availability was TBD. Two weeks later it was down to Honda Fit LX vs VW Golf tsi-s.He helped me recognize the features of the EX that could make that a better value purchase and one was on the lot! He pointed out how what appeared to be very low undercarriage was in fact not so.My prior two vehicles were VW golfs That car has a little more of what I need for highway driving and I'm very familiar w/how it holds the road. Were it purely based on trust of the salesman's explanation and price, I would have bought the EX from Luis. I definitely am recommending Luis and Sullivan Honda to other friends considering the purchase of an efficient vehicle.

Stellar Service of Sullivan Honda

Mario Danielle is not just a fine salesman; he's a great guy. In fact, he's more like a great guy who happens to sell cars. He was candid and friendly, he listened to our preferences, and at all times he did whatever he could to ensure that we were happy. We also appreciated how every member of the Sullivan Honda team seemed to know both us and the car we were purchasing. The number of brief but genuine conversations was impressive, and it was refreshing not to feel like just another customer.

Impressive!

Luis Serrano was extremely helpful. He went above and beyond in getting our car ready. He even took the time to detail the car himself. We traveled an hour each way but it was well worth the trip. Based on his professionalism, we would highly recommend Sullivan Honda to anyone in the car market. MikeK

Seamless auto purchase

Mario was both professional and personable.We couldn't ask for a better dealer experience.He was very infomative and presented in a pressureless manner.Kudos to Honda and Mr. Danielle.

Awesome

What a great experience. We highly recommend this dealership and will to our friends and family looking for a Honda. Couldn't ask for a better group of guys.

Rhonda

Service dept is always efficient in letting me know progress on service, whether waiting on premises or from at home.. Ready as promised and returned clean..

Awesome experience! Thank you!

Welcomed by numerous dealers in a friendly and appropriate manner. Dealers listed to my needs and was able to assist right away. Excellent assistance continued throughout the entire visit!

Super Mario

You want a quality Honda at an excellent price, no pressure and professional? See Super Mario for a deal you can't refuse! I would go back in the future if planning to buy another Honda!

2014 Accord Sport Purchase

This was the easiest, fastest and most stress-free car buying experience I have ever had. The staff at Sullivan is great. I worked on-line to obtain a quote, which arrived in no time at all.. initially, they did not have the color I wanted in stock. But it arrived a few days later and they immediately contacted me. That clinched the deal! The final price was great and their people even better. When I came in to pick up the car, they were ready for me. No waiting, no attempt to sell me any 'add-ons'. They took the right amount of time to go over the car, their service department, everything. Before I knew it, I was out the door. Keep up the good work!!

Great diagnosis and repair.

Having purchased an 2010 certified Odyssey from another dealer far from my home I researched dealers nearby for service. Sullivan Honda had great reviews on many sites. Went there twice so far and been totally satisfied. I would recommend them.

Thank you Mario

My experience at Sullivan Honda was very pleasant. Mario is extremely helpful and friendly, he understood what I was looking for and gave me a great deal on a used car for my daughter. No pressure, A+ experience.

Excellent experience from a first time car buyer

I had the pleasure of purchasing my first car from Sullivan Honda, and it truly was a pleasure. Mario Daniele was helpful from the very first phone call. In fact everyone I talked to at Sullivan Honda was helpful. They all took the time to explain to me what I wanted to know and help me settle on a vehicle that fits my needs. By the end of my experience, I felt that I had known Mario for more than just a week and would be happy to go through the entire process again.

C. Arthur Eddy

The folks at Sullivan Honda have been more than just helpful. They have gone out of their way to provide timely service and prompt responses to my questions. C. Arthur Eddy. 6/26/14

High quality repair, excellent customer service.

Approximately one month ago we had been faced with some unexpected news regarding our 2007 Honda Odyssey, and it appeared that we were probably going to need a new short block, with the original estimate being over $8,000. We are the original owners and were counting on this vehicle lasting us for many more years, as we only had approximately 65k miles on it. As you can imagine, this situation was not one we had planned on, and it was going to be a huge inconvenience and financial burden for us. The Service Dept. (Matt Pines) relayed this unpleasant news in a professional manner and took his time in answering my plethora of questions. He also assured me that the Service Manager (Bob Russo) had already taken the initiative to forward a 'goodwill request' to American Honda' on our behalf. Bob Russo then took the time to personally speak with me, about our vehicle, and the process to expect, and he continuously kept us updated on the status of that goodwill request. He went above and beyond to try and help give us a peace of mind with the important decision of whether to authorize tearing apart the engine for further diagnosis. My wife and I felt that Mr. Russo was genuinely concerned about helping us with this dilemma, and that he was doing his best to see that we would receive the maximum amount of financial assistance that we could. Furthermore, this type of service was consistent with how Mr. Russo has helped us numerous times in the past, whenever his department has serviced our vehicles. The original diagnosis turned out to be accurate (a testament to the knowledge and skills of the mechanics there), and a new short block had to be installed. American Honda had offered to cover approximately $7,000 for the repair, thus leaving us with a $1,500 balance. However, on his own accord Mr. Russo further advocated for us regarding our service record and how the vehicle had been treated, and he was able to get that amount cut in half. We only had to pay $750 for the extensive amount of work that had been done, and this was greatly appreciated. Lastly, the Service Adviser Anthony Audia called us when the vehicle had been midway through the repairs, to discuss an option that had since surfaced. Mr. Audia explained that our vehicle was due to have the timing belt replaced (7yrs./100k miles), and since the engine was currently torn apart, that we would only have to pay for the parts, thus saving us hundreds of dollars in labor cost. Mr. Audia's proposition appeared to make great sense, and we opted to also have that done. We appreciated that he had made us aware of the same, and again felt that the service dept. at Sullivan Honda had been looking out for our best interests. The service department there has always been courteous, professional, and extremely helpful, and their friendly personalities deserve mention as well. My wife and I want to personally thank Matt Pines, Bob Russo, Anthony Audia, Master Technician Glenn Parker, as well as recognize Parts Manager David Todor and Nick Vasille for their friendly demeanor upon our visits there. None of their efforts were taken for granted, and all that they did on our behalf was greatly appreciated. They are a great team!

The Definition of 'Customer Service'!

My sales associate, Mr. Paul Carey, was very professional and gives meaning to the term 'customer service'. He waited for me to arrive, even though the dealership was closed. He walked me through everything step-by-step. Several weeks after the sale, he even went out of his way to hand deliver a part to me, after hours. Excellent service!!

SUPERIOR SERVICE. LOVE SULLIVAN HONDA

I AM DELIGHTED WITH THE CARE AND SERVICE I RECEIVED AT SULLIVAN HONDA. THE STAFF IS EXCELLENT, KNOWLEDGABLE AND SUPER SENSITIVE TO CONSUMERS NEEDS AND EXPECTATIONS. THEY ARE SUPER FRIENDLY AND PATIENT. AT NO TIME DID I FEEL PRESSURED OR BULLIED INTO PURCHASING; THAT ALONE IS PRICELESS. I HAVE NOTHING BUT EXCELLENT THINGS TO SAY ABOUT SULLIVAN HONDA AND WILL DEFINITELY PURCHASE ALL FUTURE VEHICLES FROM THEM. MARIO WAS EXCELLENT AND EXTREMELY HELPFUL. HE TAUGHT AND HELPED SET UP THE VEHICLES' BLUE TOOTH AND GPS. I HAVE TO SAY NO ONE EVER HAD BEFORE IN ANY OTHER DEALER I HAVE BEEN TO AND BELIEVE ME I HAVE PURCHASED MANY , MANY VEHICLES AND TRAVELED NH, NJ,NY AND NOW CT. I HIGHLY RECOMMEND SULLIVAN HONDA YOU WILL BE AMAZED AT THEIR EXCELLENT SERVICE.

follow up from another dealer

I had to take my car to Sullivan because another dealership in Watertown gave me an oil change and yet my car still had signals on as if it hadn't been worked on. The staff at Sullivan was very kind, and really appreciated having my business. They checked my oil and filter and discovered that it had been changed and did not charge me, but instead reset the switch and then handled the balancing of my tires. I was treated fairly and I will go back!

Great Service

I had a simple problem with my console in my new CRV. I took it in and they were able to fix it immediately and I was on my way in a matter of minutes. I am very happy with the service dept.

Marvelous Mario

My husband and I like to take our time choosing and purchasing a car. Once we purchase, we drive it until it's pretty much done. We research, test drive several times and move slowing toward the investment. Mario was an informative, low key and patient salesman. I highly recommend him to everyone.

Excellent dealership by far

I have purchased many cars throughout the year and this by far was the easiest experience I have had. A few weeks ago I stopped by to just look at a CRV as I knew they were popular but had never looked at one closely. I had no intention of purchasing a car so soon and let the salesman, Mario, know this. Despite the fact he was not going to make a sale that day, he spent 45 minutes going over the vehicle features but with no feeling of pressure. At the end he told me if I needed anything to give him a call. He never required me to supply him with my personal inforamtion. I visited several other dealerships that day looking at comparable models and had a much different experience. One made me feel obligated to take a test drive, another would not even show me the car without taking my name, address and phone #, and a third would barely speak with me since I wasn't buying. This just reinforced what a great sales person Mario is and made me keep thinking about the CRV. A few weeks later I decided to take a test drive and see what Honda could offer me for the new car as well as my current vehicle. I did not "need" a car so I figured if we couldn't agree on a price I could leave and nothing was lost but my time. I found Mario and took a test drive, he was there explaining all of the driving features and wanted to be sure I felt comfortable in the car as I am used to much smaller vehicles. When it came time to talk numbers I was floored at how easy this went. During previous purchases at other dealers this is always the worst part. I do my homework so I know what a fair price is and when the dealer trys to play games it makes me want to leave (I have in the past). With Sullivan's this was a completely different story and I didn't have to haggle over a small amount. Tom, the sales mgr. was fair and we came to an agreement quickly. When dealing with Jeff in finance, he also explained every step to me including the add on's but did not make me feel pressured to purchase the additional packages. The rest of the process went smoothly with just a hiccup on my end that was quickly fixed. When it was time for me to pick up the car, Mario once again went over the features even helping me hook up my phone to the blue tooth and helped me set up the speed dials. I have never dealt with a more professional, no pressure, thorough sales person in the past 24 years when I purchased my first car. I give Sullivan's Honda an A+++ !!!

Mario Daniele

Found the vehicle that worked for me. Mario Daniele was excellent to work with. He was polite, professional, efficient and did not waste my time.

These Guys Are The Best!!!

Bought a certified Civic from Ben for thousands less than the same cars I saw in Danbury. Not pushy and between Ben and the service manager made me a happy trusting customer. I've never been to a dealer like this!!!

Great Experience-first time Honda owner

I walked into Sullivan Honda to look at options to upgrade my current family vehicle which we were outgrowing. Within moments I was greeted and assited by members of the friendly and professional staff, including Mario Danielle. He was professional, respectful and honest when it came to discussing my vehicle needs and did not pressure me into anything. My first time experisnce of purchasing a Honda was enjoyable and I would highly recommend this dealership to others who are exploring their options.Thanks!

Service Department

Service department does an excellent job of servicing my vehicle and getting the car in and out as quickly and efficiently as possible. Staff is always polite and professional.

Excellent service!!

Great job servicing the ridgeline... Thanks everyone.

Sullivan is the place for a Honda

Go see Ben. Not pushy yet gets it all done for you. I went to Sullivan to look at a certified used car after visiting other places including local dealers hear in Danbury. And with no hassles we saved literally thousands of dollars on the 2011 Ex L when we bought at Sullivan. They offered all available services and upgrades but did not push them. I would recommend close friends and family for sure..... Thanks Ben and crew

Not your usual car buying experience

My wife and I have had a Subaru Forester for 13 years and it had gone through two head gaskets and it was now time to buy a new or used car. I immediately went to the Subaru dealer and test drove the Forester and Outback because I love these cars in the snow, To my amazement my test drive were very disappointing for many reasons and I won't bash Subaru so we will leave it at that.I was now with making a decision on another model but what to choose? I remember my mechanic always telling me to by a Toyota or a Honda and so I went and did some test drives. I test drove the RAV 4 and it seemed to have more power than the Subaru so it wasn't that bad.The next day I had to rent a car because our Forester was dead and we had to still get to work so I rented a car at Hertz in Torrington on East Main street They have always been a great place to rent a car. They actually try and help you get a better price and I've never had aproblem on returning. So, the car that I got was a RAV 4 believe it or not. I was excited that for a week I would be able to drive the car I thought I was going to buy. Toyota has a great reputation but this RAV 4 was not the best for us. I found it's interior ergonomics just plan bad. It was difficult to open your windows due to handle placement, difficult to adjust you sets and the ride, while it handled well, it was bumpy.... This takes me to now looking at a Honda. So I went to Sullivan's and took a few used cars for at test drive with Mario. The cars were very nice to ride, much smoother, ergonomics were more like my old Subaru and the space inside seemed just more be more properly used for driver use and ease.So here i am at a car dealer.... THIS TO ME IS MORE NERVING THAN PUBLIC SPEAKING. I never trusted them and never wanted to go in to one again but I had to.. I walk in and a salesman named Mario introduces hiimself and asked me what he could hellp me with.. He was friendly, easy to talk to and got me into the cars I asked about and took the time with me for the test drives. He answered my questions and didn't make me feel rushed to get done with the test drive. I finished and thought it was a good experience but I wanted to keep looking at other dealerships. Mario knew I was going to look around and yet he still followed up with me by phone to get me a price on a used CRV that they had just got in... He did not try to close the deal at that moment. I did alot of research on the CRV and found it rated better than the RAV 4. I talked to my neighbor who has a CRV and they said they've had it since 2005 with no problems. My daugher's teacher has a CRV with 250,000 miles and has had no problems. My mechanic just bought one for his wife. I talked to about 3 strangers who I noticed had CRVs and asked them about it and they all said they loved it.. I WAS SOLD..We decided on a used CRV and did some online shopping and found some 2011 around our price and the features we wanted. We went to Hoffman's in Simsbury and we test drove a few and decided to make an offer on a used 2011. They have a real nice place there at Hoffman but the atmosphere and the sales guys are what most of us fear most about dealerships. I felt as if they tried too hard and the salesman pitch / friendliness was way overdone. Now there is genuine friendly and there is business friendly and it didn't feel genuine...Our negotiations with the used car at Hoffman didn't go well. They didn't want to budge but a few hundred dollars and I know used cars are the money maker and on top of that they wanted to hit me with a $429.00 Conveyance fee!!! I read that you should never pay more than $300.00...By now I was in a pickle.... I had one day left on the week rental and had to get a car today.... I had gotten an internet price on a New CRV and it was a good price compared to the MSRP, so I thought maybe I should buy new... I remembered Mario in Torrington which is the closest dealer to me and gave them a call and said, "I need a car today, I am either going to buy a used one with 17,000 miles or if you can beat the internet price I got i will come to you and buy today" They were able to give me a better price than the internet offer I received from another dealer so for less than $2,000 more dollars I got a brand new 2014...I went to Sullivan's the next hour and sat with Mario and went over the car, took it for a drive, went to see my wife at work and she got to see it too. The whole process was relaxing and I felt a ease with Mario.. He does his job well and yet he doesn't make you feel uncomfortable or pressured. He corrected mistakes quickly, took care of all the paperwork and made adjustments for me even when the process was started.Mario took the time to go through the whole car, make sure the plates were on and just helped with any questions we had. I know sales guys don't make alot of money with new car sales but Mario treated us like it didn't matter how much he was making.. I HAVE TO SAY IF YOU WANT A RELAXED NO PRESSURE PLACE TO BUY A CAR THEN GO TO SULLIVAN'S AND SEE MARIO. YOU WILL SEE WHAT I'M TALKING ABOUT... AND I'M TOUGH TO PLEASE SO YOU KNOW THEY'VE GOTTA BE GOOD...

Donna G

Sullivan Honda really makes purchasing a car an exciting experience. Not stressful. Entire staff was friendly and informative. I did not feel pressured. I would recommend.

We had a great professional experience with Sullivan...

We had a great professional experience with Sullivan Honda...Mike was very personable and pleasant to work with...we got a great deal and great financing that fit our budget...we love... love... love... our new Accord. This is our fourth Honda we have bought at this dealership...that says it all. Sometimes buying a new car can be painful...but not at Sullivan's...thanks guys.

They had a good selection and were flexible on the value...

They had a good selection and were flexible on the value of our trade-in and financing needs. The "new" used car we purchased was a good move on our part.

We have been to Sullivan Honda twice in the last five...

We have been to Sullivan Honda twice in the last five months and each time we came away with a great car at a great price after a great experience. Everything was explained clearly and al of our questions answered completely and to our satisfaction. There was never a feeling that they were trying to push anything on us and the whole process could not have been easier.You hear a lot of horror stories about buying/leasing a new car and that it's a lot of hassle but that is the furthest thing from reality about our experience with Ben and the team at Sullivan Honda.

GREAT Experience...

Great experience car shopping at Sullivan Honda. No shenanigans like other dealers.....Ben was excellent to dealer with and I will def buy my future cars from here. The process was fast and precise. Thanks Sullivan Honda !!!!!!!

Honest, courteous and attentive to my needs and concerns....

Honest, courteous and attentive to my needs and concerns. Available to me throughout the process on a schedule I requested. I was totally familiar with the car I leased upon acceptance. Great experience for a first time lessee!

Tom made our new vehicle purchase experience very simple...

Tom made our new vehicle purchase experience very simple and totally professional. His no number playing game approach was very informed and very much appreciated. Tom long time experience in this business clearly shows in his approach in making a sale. I will definitely be doing business again with Sullivan Honda and I do highly recommend this dealer to anyone considering a Honda product.

Great Service!

The service was absolutely great from the minute we walked in the door through the final pick-up of the car. Tom N. was very courtious and friendly. He made leasing a Civic very easy for us. I returned to get help with Bluetooth...twice!!! I finally understand it! Thanks for everything Tom.

Terrific price, no shenanigans

I bought a car from Sullivan Honda a month ago and couldn't have been, and continue to be, more happy with my purchase and the process. They beat all other Honda dealers within two hours in price. I half expected to get tricked when I walked in, that the price they quoted me online would dissappear, but they stuck to their quoted price. I'm allergic to and can't stand pressure but Brandon and Paul were great and no pressure. I recommend to anyone. Be sure to give them a chance to earn your business!

We were very pleased with the service we received. Our...

We were very pleased with the service we received. Our first time buying experience could not have been any better. Vin went above and beyond to make our purchase possible. Between staying late and coming in on his day off to help get us the vehicle we wanted and making it as quick as possible I could not have asked for a better salesperson. I would recommend him to everyone and when I need another vehicle I know where to go. Everyone we worked with was very kind and helpful. And to top if off I love my new car. Vin we cannot thank you enough you did so much for us and made it the best experience ever. Thank you Vin and thank you to everyone at Honda!

I felt that I was not rushed into making my purchase....

I felt that I was not rushed into making my purchase. Everything about this vehicle was thoroughly explained. The staff walked me through the whole process. I also really love the vehicle they sold me.

Emergency purchase . First Honda.

My husbands car died unexpectedly. I had never driven a Honda. Ben did everything he could to get me exactly what I needed.In my opinion, he went above and beyond to get me in my car THAT day. The service and detail personell also provided excellent,courteous, and friendly service. I only hope they will one day get a building that reflects the quality of the service I was given.

We are very pleased with our new Accord! Ben was very...

We are very pleased with our new Accord! Ben was very helpful and a pleasure to work with. We will recommend Ben and Sullivan Honda to family and friends

Very satisfied customer

We had a very pleasant experience from the moment we walk through the door. We were pleasantly greeted and approached calmly. We didn't feel like we were being pounced on the moment we stepped foot in the door. The sales team went above and beyond answering all of our questions. They even did an online comparison of other vehicles we were looking in to at other area dealers (Toyota Rav4 & Ford Escape). We felt they really wanted our business because they were willing to work very hard at getting us a fair price. At the time, we weren't really even considering a Honda, but we thought it might be good idea to compare. I'm really glad we did because we walked away with a brand new CR-V!

Clean facilities with no pressure in any regard.

Because the price was right I went to Sullivan Honda with the intent of buying a new Civic. I received a warm reception and was assigned to Mario who was extremely accommodating and really caring for the customer! After a test drive where he described all features of the car, we went through the formalities of paperwork. I was given a tour of the Service Department and introduced to the employees. I want to thank Brendon, Mario and Jeff for making my experience so pleasant and comfortable and would highly recommend this dealership to everyone.

Great buying experience